#LI-AM1

The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards.

As a Customer Delivery Manager at Smartly, you will …

• Manage end-to-end creative delivery process
• Engage and collaborate daily with internal teams
• Create reports and provide insights
• Complete activities according to best practice and SOPs
• Self-manage your time and tasks, prioritize to meet deadlines
• Own creative delivery communication (briefing → production → QA → launch → reporting)
• Confirm and manage timelines and turnaround time (TAT)
• QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
• Build campaign structures (e.g. decision tree), ensure alignment of media and creative
• Ensure creative strategies are deliverable and delivered efficiently
• Utilize industry/platform knowledge for idea generation

We're definitely looking for you, if you ...

• Have flawless written and verbal communication skills
• Have 3+ years of project management experience
• Have 3+ years in digital advertising (must have media background — social/programmatic)
• Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.
• Have the ability to negotiate and deliver difficult news to clients/stakeholders
• Have excellent time management, coordination, and prioritization skills
• Have great attention to detail, highly organized, self-starter
• Are able to multitask and meet critical deadlines in a fast-paced environment
• Are a good team player with a positive attitude
• Are amenable to NORAM working hours (8:00pm to 5:00am) and hybrid setup

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

The Opportunity

As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

What You'll Do

• Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

• Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

• Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

• Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

• Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

• Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

• Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

What You’ll Need

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

• Bachelor’s degree in Supply Chain, Logistics, or a related field.

• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

• The ability to pivot between strategic vision and tactical execution.

• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

Position Overview:

We are looking for a detail-oriented Software QA Tester to join our engineering organization and help ensure the quality, reliability, and usability of our healthcare software products. You will work hands-on with our in-house developed applications — with a primary focus on our Electronic Health Record (EHR) system and our end-to-end Revenue Cycle Management (RCM) platform — testing new features, validating bug fixes, and helping the development team ship software that providers, billers, and administrators can rely on.

This role is well-suited for an experienced QA professional looking to grow within a healthcare-focused engineering team, or for a recent computer science / software engineering graduate who wants to get hands-on exposure to real-world software development by starting on the QA side. You will partner directly with developers, product managers, and other QA team members to clarify requirements, design test cases, execute test runs, and provide clear, actionable feedback that drives product quality forward.

Key Responsibilities:

• Execute manual test cases against new features, bug fixes, and regression suites across our EHR, RCM, and billing applications.
• Read and interpret feature requirements, user stories, and design specifications to develop clear, repeatable test plans and test cases.
• Perform functional, regression, exploratory, cross-browser, and basic usability testing on web-based applications.
• Reproduce reported issues, identify clear steps to reproduce, and document defects with sufficient detail (environment, data, screenshots, logs, expected vs. actual behavior) for the development team to act on quickly.
• Track, prioritize, and manage tickets and test progress in JIRA, including filing well-formed bug reports and verifying fixes.
• Participate in Agile ceremonies (stand-ups, sprint planning, refinement, retrospectives) and provide quality input on user stories and acceptance criteria.
• Collaborate closely with developers throughout the development cycle — not just at the end — to catch issues early and reduce rework.
• Validate workflows that span both clinical (EHR) and financial (RCM/billing) sides of the platform, ensuring data flows correctly end-to-end (e.g., from documentation through charge capture, claim generation, payment posting, and reporting).
• Maintain organized test documentation, including test cases, test data, and results, so that knowledge is shared across the team.
• Help uphold our HIPAA-aligned security and privacy practices during testing, including responsible handling of any PHI or PHI-like test data.
• Continuously look for opportunities to improve QA processes, test coverage, and tooling.

Required Qualifications:

• 2–5 years of experience testing software platforms in a professional environment, OR Equivalent hands-on exposure to the software development process.
• Demonstrated ability to think critically, break down workflows, and approach software testing systematically.
• Solid understanding of how software is built and shipped, including version control, build/release cycles, and the general roles of developers, QA, and product within an engineering team.
• Strong understanding of fundamental QA concepts: test cases, test plans, regression testing, smoke testing, exploratory testing, and the software development lifecycle.
• Ability to write clear, concise, and reproducible bug reports with appropriate detail and severity/priority assessment.
• Comfort testing modern web applications across major browsers (Chrome, Firefox, Edge, Safari) and screen sizes.
• Basic familiarity with reading and writing simple SQL queries to validate data in a relational database (e.g., SELECT statements, joins, filtering).
• Comfort using browser developer tools (inspecting elements, viewing console logs and network requests) to help isolate issues.
• Hands-on experience with JIRA (or a similar issue tracker such as Azure DevOps or Linear) for ticket creation, tracking, and workflow management.
• Familiarity with Agile/Scrum methodologies and working alongside a development team in sprint cycles.
• Comfort working with shared documentation tools (e.g., Confluence, Google Docs, Notion) for test plans and knowledge sharing.
• Working understanding of HIPAA Privacy and Security Rule fundamentals, particularly as they relate to handling Protected Health Information (PHI) in development and test environments.
• Awareness of the importance of using sanitized or synthetic data, avoiding the storage of real PHI in unsecured locations (screenshots, tickets, shared docs), and following established policies for access and data handling.
• Excellent communication skills in spoken and written English.

Preferred Qualifications:

• Prior exposure to testing healthcare software (EHR/EMR, RCM, medical billing, practice management, or similar).
• Basic familiarity with healthcare concepts such as patient encounters, claims, EOBs/ERAs, eligibility, or the general flow of the revenue cycle.
• Experience with API testing tools such as Postman or Insomnia.
• Exposure to test management tools (e.g., TestRail, Zephyr, Xray).
• Exposure to or interest in test automation frameworks (e.g., Selenium, Cypress, Playwright); no prior automation experience required, but willingness to learn is a plus.
• Experience using AI tools (e.g., Claude, ChatGPT, Cursor) responsibly to assist with tasks like generating test case ideas, drafting bug reports, or exploring application behavior — we view AI as a force multiplier for QA, not a replacement for sound testing judgment.
• Associate's or Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent practical experience.

Details:

• Must be willing to work US hours. This position requires flexibility in working hours, covering varying shifts from 7:00 AM Pacific Time to 5:30 PM Pacific Time, based on business needs.
• This position will be a full time Independent Contractor role
• This position will be remote, but we are seeking someone based out of The Philippines
• Pay: $11.00-$14.00 USD/hr depending on experience

If you meet the above qualifications, we encourage you to apply. Please submit your resume in English, along with any relevant portfolio or project examples, for our review.

(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).

Project Manager

About the role

We're looking for a Project Manager to join our Deployment Quality Assurance team and own the day-to-day execution of customer rollouts on the RetailNext platform. You'll be the primary point of contact for retailers as they bring our analytics solution live across their stores, coordinating vendors, service engineers, and internal stakeholders to keep deployments on time and on budget.

The right person for this seat is highly organized, comfortable holding multiple stakeholders accountable, and calm under pressure when scope shifts mid-project. You communicate proactively, anticipate risks before they become escalations, and treat a customer's deployment timeline as if it were your own. You're equally comfortable in a customer meeting and inside a checklist — and you genuinely care about getting the small details right.

RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team makes sure every one of those deployments lands accurately and reliably — and this role sits at the center of that work.

Reports to: PMO Lead

Location: Philippines, Remote

What You'll Do

Project Leadership & Execution

• Own end-to-end delivery of customer deployments, from kickoff through go-live and handoff
• Develop and execute project work plans, revising them as scope, timing, or resourcing shift
• Coordinate vendors, service engineers, and internal teams to keep each deployment moving
• Drive multi-phased workstreams that validate data quality and optimize system performance for the customer
• Run weekly project cadences with clear agendas, documented outcomes, and tracked action items

Customer Relationship Management

• Act as the primary customer contact for day-to-day project activities
• Communicate proactively with stakeholders at every level — from store ops to retail IT leadership
• Translate technical implementation details into clear, customer-friendly language
• Keep customers confident in the project by being responsive, organized, and ahead of issues

Scope, Budget & Risk Management

• Identify scope changes early, gain approval on change orders, and escalate before timeline or budget slips
• Review quotes and estimates to confirm installation charges, deployment fees, licenses, and other line items are accurate
• Protect project margins by tracking spend against plan and flagging variances quickly
• Escalate risks to internal team managers and drive them to resolution

Documentation & Process

• Manage ongoing project documentation across all internal systems and checklists
• Keep deployment records, status updates, and handoff documents current and accurate
• Coordinate project staffing and escalate resourcing gaps before they become bottlenecks
• Suggest service improvements that sharpen our PMO processes, tools, and playbooks over time

What We're Looking For

Required

• 3+ years of project management experience, ideally on customer-facing technology deployments
• Solid understanding of PMO processes — work plans, change control, risk management, status reporting
• Strong written and verbal communication skills with the ability to manage stakeholders at all levels
• Excellent time management and the ability to keep multiple deadlines on track simultaneously
• Comfort owning budgets and pushing back when scope or cost is at risk
• Adaptability — projects shift, and you adjust without losing momentum

Valued but Not Required

• Experience with retail technology, in-store hardware, or IoT/sensor deployments
• Familiarity with video analytics, computer vision, or edge-compute solutions
• PMP, PRINCE2, or similar project management certification
• Background in deployment QA, field services, or customer success operations

What We Offer

• Customer-facing role at the heart of deployment success — you're the primary point of contact for Fortune 500 retailers as they go live on RetailNext, with direct influence over whether their rollouts succeed
• Real input into how we sharpen our PMO processes, tools, and playbooks — this isn't a "follow the runbook" role; we want PMs who help us improve the way we run deployments
• Global scope from a remote seat in the Philippines — coordinate projects spanning RetailNext's 100+ country footprint and partner with vendors, service engineers, and customer stakeholders worldwide
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in accuracy, governance, and scalability of procurement master data, including SKU creation, updates, and lifecycle management across multiple markets. In addition to managing a team of Data Specialists, the Senior Team Leader will drive process standardization, operational governance, and automation initiatives to support HelloFresh’s growing global procurement operations. You will work closely with Food Safety, Supply Chain, Procurement, and Technology teams to ensure SKU data processes are efficient, reliable, and designed for scale, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Lead, coach, and develop a team of Data Management Specialists responsible for processing SKU lifecycle changes requested by Category and Procurement teams.
• Own the end-to-end delivery of the Data Management service portfolio, ensuring high operational performance, data accuracy, and adherence to service level agreements (SLAs) across multiple markets.
• Provide ongoing coaching, performance management, and professional development to build and sustain a high-performing, engaged team.
  
• Establish and maintain robust data governance frameworks to ensure accuracy, consistency, and compliance across SKU master data.
  
• Implement quality assurance practices, including four-eye review principles and error-prevention mechanisms, to minimize data inconsistencies and operational risk.
  
• Serve as the subject matter expert for Procurement Master Data Management within the Supply Chain Shared Services organization.
  
• Develop and manage KPI frameworks and operational dashboards to monitor performance, productivity, service quality, and data accuracy.
  
• Drive continuous improvement initiatives to standardize and harmonize SKU management processes across international markets.
  
• Identify and implement opportunities for automation, tooling enhancements, and workflow optimization in collaboration with Product and Technology teams.
  
• Lead operational transformation initiatives aimed at improving efficiency, scalability, and transparency within the Data Management service offering.
  
• Partner closely with Procurement, Food Safety, Supply Chain Planning, and Product teams to ensure accurate data flows and strong operational alignment.
  
• Manage escalations and resolve operational issues promptly to ensure service continuity and minimal business disruption.

What you’ll bring

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
  
• Minimum of 5 years of experience in supply chain operations, procurement operations, master data management, or a comparable operational environment.
  
• At least 2 years of leadership or team management experience within operational or shared services organizations.
  
• Strong experience working with ERP/MRP systems and managing operational data workflows.
  
• Proven track record in developing and managing KPIs, reporting frameworks, and operational performance dashboards.
  
• Demonstrated ability to drive process improvements, standardization, and automation initiatives.
  
• Advanced proficiency in Google Workspace and/or Microsoft Office applications (e.g., Excel, Sheets, Docs, and Slides).

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

Key Responsibilities

Team Leadership & Development

• Team Leadership & Development

People Management: Lead and manage a team of Quality Analysts, providing the coaching, support, and professional development necessary to meet performance targets.

• Individual Development Plans: Conduct at least bi-monthly 1-on-1 career coaching sessions to help team members bridge skill gaps, focusing on competencies like advanced RCA, stakeholder management, and policy expertise.
• Onboarding & Upskilling: Oversee the onboarding of new Quality staff and collaborate with the Training team to address upskill/cross-skill needs based on quality performance.
• Conflict & Dispute Resolution: Serve as the final arbiter for internal audit disputes and technical calibration variances that cannot be resolved at the Quality Analyst level. Handle internal and external escalations through the standard processes within the agreed turnaround time.

Quality Governance 

• Sampling Audit Management:  Oversee the full 360-degree sampling cycle—from defining the sampling logic and verifying statistically significant data sets to managing the appeal process and final analysis. Ensure the Quality Team’s compliance with the sampling volume requirements.
• Executive Reporting: Support the Quality Manager during WBR, MBR, and QBR sessions, translating complex audit data into high-impact "Executive Summaries" and “Path to Green” or “Get Well” strategies.
• Internal Quality Alignment:  Lead cross-functional Quality Meetings for each Line of Business (LOB) to drive performance visibility. This includes deep dives into key metrics— Audit Completion Rate, Quality Scores, Critical Errors —while ensuring all teams are aligned on the latest policy or quality guidelines updates, organizational changes, and auditor accuracy (ATA) results.
• Audit the Auditor (ATA): Execute the "checks on the checker" framework to maintain audit standardization and eliminate auditor bias across the team.
• Operational Alignment: Spearhead Weekly Meetings with Operations and Training Teams to align on upskilling needs and action plans, based on quality trends.

Policy Documentation: Maintain and update internal "huddle" documents or monitoring guidelines upon receiving clarifications from the client, ensuring a seamless cascade to all stakeholders.

Required Qualifications

• Education: A bachelor's or College degree is standard. Senior High School graduates may be considered with at least 6 months of BPO experience.
• Experience: Typically 3 years of Quality Assurance experience in a BPO setting. Experience in the same program is highly desirable.
•  Skills: 
• Good leadership skills
• Strong knowledge of QA fundamentals, principles, and methodologies.
• Excellent analytical skills and  proven ability to perform Defect Analysis, Trend Analysis, and Root Cause Analysis (RCA) to identify "The Why" behind the numbers
• Ability to distinguish between an "Individual Error" and a "Systemic Policy Gap" and correlate with Operational KPIs.

Ability to translate complex data sets into "Executive Summaries" and "Path-to-Green" strategies for stakeholders.

• Good stakeholder management skills
• High proficiency in Google Sheets/Excel (macros, complex formulas, pivot tables) and Slides/PPT to create high-impact visual dashboards for WBR, MBR, and QBR presentations.
• Familiarity with Google Analytics

Program-specific skills required.

• Language: Exceptional English communication skills (written and verbal) to confidently represent the Quality department in meetings with internal and external stakeholders.

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in leading and optimizing logistics operations, managing the Philippines-based logistics team, and ensuring efficient processes, strong performance, and seamless collaboration across teams — contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Lead and manage the Philippines-based HelloConnect Logistics team, including task delegation, training, onboarding, and team engagement activities
• Ensure adherence to company policies, procedures, and performance standards across the team
• Develop, maintain, and monitor daily task checklists to ensure all responsibilities are completed efficiently
• Conduct performance reviews and support recruitment and hiring initiatives for the team
• Create and maintain standard operating procedures (SOPs), while identifying opportunities for process improvements and proactively addressing challenges
• Provide reporting and analysis support to the HelloFresh Inbound Logistics team, ensuring coverage during peak periods and team absences
• Collaborate closely with cross-functional teams, including procurement, production, and quality assurance, to ensure smooth operations
• Plan and execute regular team engagement and team-building activities for the Philippines-based HelloConnect team
• Remain highly flexible and provide coverage as an Inbound Coordinator during vacations, emergencies, or business-critical situations
• Manage and lead remote teams effectively, with preference for candidates who have experience working with offshore teams and remote work environments
• Maintain flexibility with work schedules, including the requirement to work one weekend day each week (e.g., Tuesday to Saturday or Sunday to Thursday). The Team Lead must remain open to future schedule adjustments as needed by the business.

What you’ll bring

• Experience in logistics and supply chain, preferably within the food or CPG industry
• Strong proficiency in Microsoft Office tools, with advanced skills in Microsoft Excel
• Ability to work independently while managing and tracking multiple processes effectively
• Strong multitasking skills, with the ability to thrive in a fast-paced environment
• Excellent organizational skills and high attention to detail
• Strong communication skills, with the ability to clearly articulate ideas, processes, and decisions both verbally and in writing
• A process-driven mindset, with a focus on documentation and the use of structured workflows and checklists
• Proven leadership skills, with the ability to engage, support, and develop team members
• Proactive and solutions-oriented, with the initiative to identify opportunities and drive improvements

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

 #helloconnect
#LI-Remote
#hcgreenhouse

• Paid holidays and flexible, take-it-as-you-need-it paid time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
• Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
• Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
• Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
• Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
• Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
• Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
• Perform quality assurance audits to ensure alignment with brand standards and technical requirements
• Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live

Qualifications

• 1+ year of experience in customer success, implementation, account management, or website design
• Bachelor's degree or equivalent work experience
• Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
• Strong communication and interpersonal skills to effectively engage with Pros
• Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
• Ability to work independently and as part of a team in a fast-paced environment
• Exceptional attention to detail and organizational skills

What will help you succeed in this role

• Ability to follow specific directions while adapting to changing business needs
• Experience using AI tools to increase quality and efficiency of work
• Thirst for personal development and a desire to learn and grow
• Strong problem-solving skills and the ability to understand customer needs
• Empathy for small business owners and the patience to translate their vision into a polished digital presence
• Resilience when receiving feedback and a track record of applying it to improve your craft

Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

Privacy Notice for California Job Candidates - Housecall Pro

A 3Cloud Senior Quality Engineer is responsible for performing and/or leading testing activities for assigned clients. This includes standards testing tasks, maintaining traceability, defect management, test plan development and reporting. This senior quality engineer role is technical and client facing role. The ideal candidate will have experience in client-facing roles and have success supporting technical discussions with clients. Successful candidates will be able to demonstrate proficiency with the design, implementation, support of technical QE solutions. This position may lead small projects or works with QE Lead/Architect to ensure set QE guidelines and standards are followed by the project team and client expectations are met.

Job Highlights:

• Our technology focus is on Azure – you’ll have plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else.
• Microsoft Partnerships – Our great global relationship with Microsoft ensures that we have a pipeline of cutting-edge Azure work opportunities, and access to the teams that have built the platform. You won’t find this at other places.
• Competitive compensation package, salary, allowance, standard benefits including quarterly and annual performance-based cash bonus and other remuneration.
• Great working environment and company culture with flexible work location.

Key Responsibilities:

• Apply knowledge of Quality Engineering and testing areas (Automation, Performance, Data quality, AI, While box, Blackbox) to define and advise in test planning
• Drive high‑quality delivery by performing both manual and automated testing, ensuring full coverage across functional, system, data, and AI components.
• Assist or Lead the design and implementation of comprehensive test strategies, quality processes, and documentation for assigned project.
• Maintain accurate record results, test cases, and share feedback to the project team
• Ensure all QE deliverables meet quality standards, aligning with project objectives and organizational best practices.
• Actively assist or lead defect triage process
• Develop and validate test data, data pipelines, and infrastructure from both functional and system perspectives.
• Evaluate and test machine learning models, including LLM behavior, prompt robustness, model outputs, and performance metrics.
• Mentor junior team members, promote QE best practices, and contribute to continuous improvement initiatives across the Quality engineering practice.

Qualifications:

• Bachelor’s degree in computer science, or a closely related discipline.
• Solid experience in QA methodologies, test planning, automation, and quality engineering practices.
• Strong proficiency in automation tools such as Selenium, Playwright, or equivalent frameworks.
• Solid programming skills in Python, C#, Java, or similar languages.
• Hands‑on experience testing data pipelines, ETL workflows, and analytics platforms (Databricks, Fabric preferred).
• Understanding of machine learning principles, model evaluation metrics and AI system behavior
• Ability to test LLM behavior, prompts, and AI model outputs.
• Ability to execute comprehensive test plans for AI models and systems.
• Excellent analytical, problem‑solving, communication, and presentation skills.
• Demonstrated ability to work cross‑functionally and influence engineering teams.
• Passion for innovation, continuous learning, and staying current with emerging QE and AI technologies.
• Relevant certifications (Azure, Microsoft, Agile, etc.) are a plus.
• Experience on Load and Performance Testing
• Experience API Automation, C#
• Experience with cloud platforms, especially Azure, is preferred.

Note:

• This role will be temporarily working onsite in our Makati Office.
• Priority will be on ASAP joiners

About The Position:

As a Sr Human Resource Associate, within our Regional Shared Service Centre you will join a fast-growing company and will have responsibility for supporting professionals we engage on behalf of our client. You will assist in the management of the back-end HR, Payroll, and legal service providers that support the infrastructure of our international entities. We are looking for someone with global exposure and experience throughout APAC & UAE.

Please note: this is a 9 month fixed term contract and we are ideally looking for someone who can start immediately

What you will do:

• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals. transfers, offboarding of professionals.
• Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides,employment certificates, certification of termination
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments.
• Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
• Ensure service excellence by following and committing to the established SLAs and SOPs
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
• First point of contact for professionals& customers during the onboarding and offboarding process

What we are looking for:
Minimum Requirements

• 2-5 years of HR operations experience (SSC experience desirable)
• Detailed knowledge of HR Procedures and policies
• Experience working within a Shared Services
• Basic knowledge of labor legislation throughout APAC & UAE region will be an added advantage
• Excellent customer service skills.
• Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings. 
• Literacy with MS Office 
• Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment. 
• Demonstrated AI literacy with the ability to integrate generative AI tools (e.g.,Gemini, Notebook LM) into daily workflows to increase efficiency and output quality. 
• Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
• Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
• Demonstrating strong self-motivation, attention to detail, and time management skills
• Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
• Flexibility to accommodate different time zones based on customer and professional needs.

Preferred Qualifications

• Knowledge and experience in handling offboardings will be an added advantage.
• Proficiency in local languages such as Mandarin, Vietnamese, Korean, Japanese, or Thai would be considered an additional advantage.

THE ROLE

Sourcing Manager - Men's Bottoms (Denim or Non-Denim) (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high-quality Men's Bottoms products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resources in speed for any materials that can effectively improve product cost, quality, and speed as options for scaling orders. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from the brand or manufacturer side to build a clear strategy for costing negotiations; be able to construct a validated cost structure/template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3,000 ft involving a diverse set of stakeholders from different functions and nationalities. Be willing to be scrappy at times to improve on existing ways of working and redefine new processes and SOPs for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 years or more of sourcing and merchandising experience in men's bottoms categories with high-end national brands in the United States & Europe, specifically in men's bottoms. 
• Consumer-focused and ambitious individual providing strategic leadership and act as a role model in business with self-assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self-starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data-driven approach to decision-making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, and skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead a team of Sr Quality Analysts and Quality Analysts
• Conducts quality assurance evaluations (internal audits) for employees to improve the customer experience.
• Provides immediate feedback to employees who make critical errors.
• Conducts regular feedback to employees regarding their quality audits.
• Spearheads internal and external calibration sessions and provides calibration results.
• Generate weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to Stakeholders.
• Creates, analyzes, and presents reports and insights to stakeholders
• Helps improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.
• Conducts an audit of the auditor.
• Conducts process improvement initiatives.
• Ability to communicate well with stakeholders.
• Performs other duties as assigned.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills:

• Bachelor's/College degree
• With at least two years of Quality Supervisor experience
• Extensive experience in audit and quality management.
• Knowledge of tools, concepts, and methodologies of QA
• At least 4 years of experience in doing a quality audit for any related campaign in a BPO setting.
• Strong written and verbal English communication skills
• Experience in developing and maintaining relationships with key internal stakeholders.
• Ability to work with deadlines and under pressure with a positive attitude.

Job Overview

As a Quality Manager, you are the strategic leader responsible for the overall Quality Assurance framework across all programs or lines of business. You act as the primary point of contact for client leadership, ensuring that the quality strategy directly correlates with business objectives and operational KPIs. Your role is to drive the "big picture" quality roadmap, manage senior stakeholders, and mentor Quality Leads to ensure the delivery of high-impact business insights and performance stability.

Key Responsibilities

1. Strategic Leadership & People Management

• Organizational Leadership: Lead and mentor a team of Quality Leads, providing strategic direction and professional development for the entire Quality Department.
• Quality Roadmap Development: Design and implement the overarching Quality Strategy for the account, ensuring it aligns with global standards and client-specific business goals.
• Performance Accountability: Own the final performance results for the Quality organization, including audit accuracy, sampling compliance, and the effectiveness of "Path-to-Green" initiatives.

2. Strategic Stakeholder & Client Management

• Executive Business Reviews: Own and lead WBR, MBR, and QBR (Weekly/Monthly/Quarterly Business Review) sessions with client executives and internal leadership.
• Client Partnership: Act as the primary consultant for the client regarding policy changes, quality framework adjustments, and long-term process improvements.
• Strategic Alignment: Partner with the Operations Director and Training Director or Training Manager to ensure quality data is driving the account's broader performance strategy and training curricula.

3. Advanced Governance & Risk Management

• Systemic Root Cause Analysis (RCA): Oversee high-level "Defect and Trend Analysis" to identify systemic program risks, policy ambiguities, and industry-wide performance gaps.
• Governance Framework: Ensure the integrity of the "Audit the Auditor" (ATA) and calibration frameworks to eliminate bias and maintain high confidence in reported data.
• Compliance & Security: Serve as the final authority on quality compliance, ensuring 100% adherence to global legal and security protocols such as PCI-DSS, HIPAA, or GDPR.

4. Process Innovation & Continuous Improvement

• Change Management: Lead the implementation of new quality tools, automated auditing systems, or major policy overhauls across the organization.
• Financial Impact: Monitor and mitigate financial leakages or platform integrity risks through strategic process redesign.

Required Qualifications

• Education: Bachelor’s or College degree is standard.
• Experience: Typically 5+ years of Quality Assurance experience in a BPO setting, with at least 3 years in a management or leadership capacity.
• Technical Skills:  Expertise in QA methodologies, Six Sigma, or COPC principles.
• Lean Six Sigma Green Certification is highly desirable, with a proven track record of applying DMAIC or Kaizen to improve account performance.
• Advanced data visualization skills to translate complex datasets into strategic "Executive Summaries".
• High Proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Office.(Excel, PPT) 
• Proficiency in Google Analytics and enterprise-level reporting tools.
• Program-specific skills required.

• Core Competencies:
• Language:  Exceptional English communication skills (written and verbal) to represent the Quality department at the executive level.
• Stakeholder Management: Exceptional negotiation skills and the ability to influence C-level stakeholders through data-driven insights.
• Change Management:  Proven ability to drive organizational change and process innovation through data.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

Join our dynamic Commercial team responsible for driving end-to-end business development initiatives, from prospecting new clients to negotiating and structuring commercial deals. Collaborate with passionate cross-functional teams in a diverse, dynamic, and international environment, where you'll play a key role in shaping our organization's growth and client relationships while enjoying continuous career development and problem-solving opportunities.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

The Associate, Commercial Operations will play a pivotal role in the company’s continuous development, working closely with the Business Development team in the Philippines. This position will focus on building and managing key relationships with the Philippines’ largest financial institutions, ensuring seamless campaign execution and operational excellence.

The Associate, Commercial Operations will be responsible for:

• Manage day-to-day relationships with the Philippines’ largest and leading financial institutions, acting as the primary point of contact for client queries, escalations, and ongoing engagement.
• Coordinate with internal teams including marketing, Creatory, telesales, customer service, legal, finance, fulfillment, and product team for successful campaign execution.
• Oversee and execute day-to-day business operations tasks with a high level of accuracy.
• Liaise with back-office teams on ad-hoc operational tasks and ensure smooth collaboration.
• Work closely with both internal and external stakeholders to ensure financial product information is up-to-date.
• Prepare, review, and verify critical documentation, including agreements and contracts.
• Develop and implement Standard Operating Procedures (SOPs) for the Business Operations team.
• Collaborate with the wider Commercial and Analytics team in interpreting performance data and campaign metrics to surface actionable insights, Identify process improvement opportunities and recommend solutions for efficiency gains.

In this role, we are looking for someone with:

• Preferably 2 to 3 years of experience in Business and Commercial Operations role
• High attention to detail, critical thinking, and focus.
• Structured approach to cross-functional collaboration, with the ability to prioritize, execute tasks, and streamline processes across teams operating with different objectives.
• Proactive and client-focused personality, with experience in a marketing agency or digital business sector; comfortable managing both external stakeholder expectations and internal execution simultaneously.
• Financial industry knowledge or exposure in the Philippines preferred.
• Comfortable with dynamic environments and driving change through clear communication and structured problem-solving.
• Interpersonal, social, problem-solving, and analytical skills — including the ability to interpret data and translate insights across Business Analytics, Marketing, and Affiliate contexts — with excellent execution capabilities.

#MoneyMax #LI-RR1 #LI-Hybrid

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a platform native performance marketing specialist who will be focused on executing profitable paid media campaigns. The specialist will be responsible for the end to end management of our paid media accounts in The Philippines for MoneyMax, primarily across the Google and Meta advertising platforms. 

The Specialist we’re looking for is a practitioner who enjoys the process of account building, restructuring, profitable bid management and granular optimisation. With the expectation being you turn commercial objectives into high performing campaigns. Ensuring the investment made in each channel or campaign is focused on returns and every tactical change is backed by data. 

The Specialist, Paid Marketing will be responsible for:

• Platform Management - Taking full ownership of daily operations within Google Ads, specifically Paid Search Marketing and Meta Ads Manager.
• Account Hygiene: Maintain meticulous account structures, ensure naming conventions, tracking parameters and campaign settings are flawless.
• Implementation: Build and launch campaigns from scratch, including keyword harvesting, audience segmentation is clear and budgets are set up with return in mind.
• Continuous Optimisation: Execute daily adjustments to bidding, budgets and targeting to drive maximum efficiency. 
• Media Planning: Support the Senior Manager in the creation of the monthly media plans, forecasting performance based on historical benchmarks and commercial goals. 
• Budget Management: Manage monthly pacing to ensure spend is utilised effectively without underspend or over-investment.
• Testing: Support Senior Manager in executing rigorous testing programmes to improve campaign performance and add learning to the market. 
• Reporting: Produce clear, data led reports that explain the what and why focusing on technical levers and core numbers. 
• Stay abreast of fintech and media platform trends, proactively communicating with your manager on evolving challenges and opportunities. 

In this role, we are looking for someone with: 

• 3-4+ years of hands-on experience in Google Ads (Search) and Meta Business suite. 
• Working knowledge of GA4 and GTM for conversion tracking. 
• A solid understanding of P&L impact and how marketing spend translates to growth.
• Strong quantitative and effective communication skills.
• Attention to detail across set ups, numbers; everything going out across platforms. 
• Demonstrated experience in cross functional collaboration (E.G. with product, commercial, growth teams). 
• Accountability, curious practitioner, succinct and technical.

#MoneyMax #LI-Hybrid #LI-AK1

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week. Our working arrangement requires employees to work in the office from Monday to Thursday. Friday will be work from home (WFH).
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As the Senior Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.

This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.

The Senior Associate, Marketing will be responsible for:

• Campaign Planning
• Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
• Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
• End-to-End Execution
• Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
• Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
• AI & Data-Driven Optimization
• Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
• Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
• Cross-Functional Collaboration
• Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
• Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
• Performance Management
• Track campaign metrics and contribution.
• Produce post-campaign analysis with insights and recommendations for continuous improvement.

In this role, we are looking for someone with:

• 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
• Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
• Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
• Strong cross-functional project management skills and proven ability to deliver on time and on budget
• Analytical mindset; able to link campaign metrics to P&L impact.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Success Metrics:

• Vertical campaign metrics and contribution to revenue/GP.
• CAC/LTV improvement and issued conversion rates.
• Partner satisfaction with campaign execution.
• Speed and efficiency of campaign delivery.

#MoneyHeroGroup ##LI-AK1 #LI-Hybrid

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, remote work arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As the (Senior) Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.

This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.

The (Senior) Associate, Marketing will be responsible for:

• Campaign Planning
• Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
• Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
• End-to-End Execution
• Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
• Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
• AI & Data-Driven Optimization
• Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
• Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
• Cross-Functional Collaboration
• Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
• Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
• Performance Management
• Track campaign metrics and contribution.
• Produce post-campaign analysis with insights and recommendations for continuous improvement.

In this role, we are looking for someone with:

• 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
• Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
• Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
• Strong cross-functional project management skills and proven ability to deliver on time and on budget
• Analytical mindset; able to link campaign metrics to P&L impact.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Success Metrics:

• Vertical campaign metrics and contribution to revenue/GP.
• CAC/LTV improvement and issued conversion rates.
• Partner satisfaction with campaign execution.
• Speed and efficiency of campaign delivery.

#MoneyHeroGroup #LI-BP1 #LI-Remote

The opportunity

The Delivery Coordinator will work closely with Delivery Operations and Client Success teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. In this role, you will be expected to handle multiple tasks and projects in support of both internal teams and client accounts. This role requires someone who is efficient and detail-oriented.

Employment Level: Entry 

Employment Type: Full Time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Set up, configure, and launch campaigns in Convertr, including ongoing optimizations, delivery adjustments, and troubleshooting (API setup, test deliveries, and lead submission integrations).
• Monitor daily lead delivery and pacing, follow up on missing submissions, and reconfirm monthly/quarterly volume expectations to ensure campaign performance.
• Maintain accurate campaign data across Salesforce and internal tracking tools (Google Workspace), ensuring consistency and alignment across systems.
• QA landing pages, coordinate edits, and confirm readiness prior to campaign launch or client distribution.
• Deliver leads and reporting updates to clients on a daily or weekly cadence, while building and maintaining dashboards tracking performance metrics (e.g., intent data, engagement signals).
• Coordinate vendor operations end-to-end, including kickoff communications, ongoing management, insertion order (IO) creation, and tracking approvals, signatures, and deliverables.
• Manage campaign execution workflows, including creative request submission and tracking, direct mail coordination, campaign master sheets, and resolving bottlenecks (delivery delays, submission issues, creative gaps).
• Support financial and operational processes by assisting with invoice validation, responding to ad hoc requests, and identifying process gaps to improve workflows across the Delivery and Client Success teams.

Who you are

• 2+ years of experience supporting campaign execution, lead delivery, or marketing operations within a digital marketing or lead generation environment.
• Hands-on experience with Salesforce (or similar CRM), including updating records, tracking delivery, and maintaining data accuracy across systems.
• Experience using lead delivery platforms (e.g., Convertr) or similar campaign management tools.
• Strong understanding of campaign tracking, lead pacing, and performance monitoring across multiple concurrent programs.
• Experience coordinating with external vendors or partners to execute campaigns, manage deliverables, and resolve delivery issues.
• Exposure to technical campaign components such as API setups, lead integrations, and testing delivery flows.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Strong written communication skills for client-facing updates and internal coordination, with the ability to work overnight (US hours) and maintain reliable equipment and internet connectivity (including backup).

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

GENERAL DESCRIPTION

The Manager of the Biddable Campaign Delivery team is responsible to oversee the entire end to end of campaign management process to support WPP Media agencies and clients

INDIVIDUAL RESPONSIBILITIES

• Serve as the key point of contact on brief delivery responses and work with Planners in developing cross-practice media execution
• Compile all necessary media recommendations (i.e. cross practice media schedules) from respective buying teams and review alignment/QA as per original agency brief
• Oversee end-to-end project management of campaign brief, delivery and closure
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery at a cross practice level)
• Support the Department Head in identifying scalable solutions across key account campaigns and ensure optimal delivery and performance alongside with client teams and buying teams
• Support initiatives in promoting knowledge sharing and continuous learning around POVs, trends and relevant skills to cultivate a high-performing team
• Share regular updates with client teams on campaign performance such as in-flight optimizations and necessary schedule adjustments
• Assist client teams in consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross-practice campaign analysis (i.e. mid and post campaign reports) working with respective buying teams to provide actionable insights and optimization recommendations
• Identify new product opportunities that will enhance clients’ digital front
• Roll out test and learn initiatives to drive continuous improvements in campaign performance
• Take an active role in developing broader biddable strategic recommendations and best practices to scale impact at market and regional level
• Any other project or tasks as assigned from time to time

GROUP RESPONSIBILITIES

• Demonstrate solid knowledge of all client team's deliverables at a cross-practice level and ensuring brief gaps are filtered to the Media Management and Delivery team, such as identify any mis-aligned KPI, minimum spend benchmark, and unrealistic campaign expectations
• Strong understanding of media behaviors and how the target audience interact with specific practice delivery and ensure common understanding across WPP Media
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables with local leadership and client teams
• Provide technical perspective in client meetings when specific expertise is required
• Maintain quality control and assurance practices across the assigned cluster of clients and proactively advice agencies on campaign improvements
• Maintain and comply with finance processes (such as month end reconciliations, billing entries/updates across biddable practices), WPP Media policies and procedures.
• Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Encourage knowledge share and continuous learning

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

#LI-Promoted 

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10782
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10781
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10805

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10804

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

SUMMARY:  

The Network Quality Assurance Engineer will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank.  This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world.  As an expert in network operations and compliance to standards, this specialist will work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes.  The ideal candidate is obsessed with quality, organized, and comfortable working with wide variety of stakeholders in a large enterprise and has a strong foundation in enterprise network technologies such as switches, WLAN, routers and firewalls and their management systems. 

 PRIMARY DUTIES include but are not limited to:   

• Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly following network conversions or migrations. 

• Confirm data accuracy, configuration completeness, and alignment with quality standards. 

• Track open gaps or discrepancies and follow up with owners to ensure timely remediation. 

• Confirm that corrective actions are completed and documented. 

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality. 

• Resolve or escalate issues promptly to prevent workflow delays. 

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines. 

• Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment 

• Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes 

• Monitor JIRA for timely updates 

• Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail 

• Support Project Managers as needed updating project documentation, workflows, etc. 

COMPETENCIES:  

• Expertise in network device attributes including hardware, AAA settings, ACL’s, and IP addressing 

• Have network operations/audit mindset, laser-focused on accuracy and timely system updates  

• Excellent organizational skills, attention to detail and multitasking ability 

• Strong written and verbal communications skills 

• Excellent client-facing and internal communication skills 

• The ability to work under pressure and with a sense of urgency to deadlines 

• The ability to multi-task, prioritize and effectively manage one’s time 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5 years hands-on experience configuring a variety of network devices 

• Proven work experience supporting network network refresh and OS/configuration remediation  

• Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista.  CCNP desired.  

• Experience with NAC, IPAM, network monitoring, and configuration management systems 

• Experience with change management, incident management, and CMDB’s such as Service Now 

• Strong knowledge of Microsoft Office (Excel in particular).  JIRA experience preferred  

• Bachelor's Degree in appropriate field of study or equivalent work experience 

EXPECTED HOURS OF WORK: Most work can be performed during daytime hours in country, with some participation in meetings during off-hours as required by the project. 

TRAVEL: Remote 

LANGUAGE SKILLS: English 

 QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.   

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our Engineering team ensures Code and Theory delivers scalable, high-performance, web applications that delight users. We always strive to balance the demanding nature of working on cutting-edge technologies with the real-world demands of high-performance web applications. Working in collaboration with our multi-disciplinary engineering, design, and quality assurance teams, you will build software that solves real-world problems for incredible clients.

Our Back-end Engineers partner with our cross-functional teams to identify and implement innovative technologies that ensure server-side applications are robust, secure, efficient, and drive business growth.

As a Lead Back-End Engineer, you will combine hands-on execution with technical leadership and system-level thinking, partnering closely with cross-functional teams.

WHAT YOU'LL DO

• Design and implement scalable, high-performance backend services and APIs, with an emphasis on reliability, security, and long-term maintainability
• Build and maintain backend services using appropriate technology stacks, with an emphasis on clean architecture and API-driven design
• Design, build, and maintain REST and GraphQL APIs to support headless, decoupled frontends and system integrations
• Optimize database schemas, queries, and caching strategies for performance, scalability, and high-traffic content sites.
• Apply backend security best practices including authentication, authorization, data protection, and vulnerability mitigation
• Support DevOps workflows including CI/CD pipelines, deployments, monitoring, and performance tuning in cloud environments
• Collaborate closely with cross-functional teams to ensure clean contracts between systems
• Lead and participate in code reviews, architectural discussions, and technical decision-making
• Actively uphold and strengthen Agile delivery practices, including sprint planning, estimation, and retrospectives
• Troubleshoot and resolve complex backend and integration issues
• Mentor junior engineers and provide technical guidance across backend-related work
• Contribute to technical documentation, playbooks, and standards to support maintainability and team scalability

WHAT YOU'LL NEED

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• 7+ years of backend engineering experience across production systems
• Strong fundamentals in backend engineering concepts: APIs, data modeling, performance, security, and system design
• Experience working with modern CMS platforms (preferably in headless or decoupled setups)
• Experience with headless integration, including decoupled architecture and RESTful APIs
• Experience with Google APIs (Calendar) and Google SSO
• Experience integrating transactional email services (e.g., Mandrill or similar email delivery platforms)
• Knowledge and experience working with AWS (EC2, RDS, ElastiCache, S3, Route53, ELB).
• Understanding of web security best practices and ability to implement security measures for websites
• Familiarity with modern front-end technologies (JavaScript, TypeScript, HTML, CSS)
• Knowledge of version control systems (Git)
• Able to work with Docker and Docker compose
• Good understanding of hosting environments, server administration, and optimization techniques
• Excellent problem-solving skills and ability to debug complex issues
• Experience with Agile software development methodologies and project management tools
• Strong communication and collaboration skills, able to work with cross-functional teams
• Experience in JIRA or at least other ticket tracking tools

NICE TO HAVE

• Exposure to system modernization or migration projects (legacy to modern stacks)
• Experience with frontend frameworks (React, Next.js, Vue) to improve backend–frontend collaboration
• Familiarity with infrastructure-as-code, observability, and production monitoring tools
• Exposure to additional backend languages or paradigms (e.g., Go, Python, event-driven systems)
• Exposure to AI-related integrations or services (e.g., AI APIs, automation, or data-driven features)
• Familiarity with legacy frontend libraries and tooling (e.g., jQuery and related plugins, Bootstrap, Handlebars, Moment.js)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

E-Commerce Specialist

Remote (Philippines)

Want to leverage your skills at a high-growth startup AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of 2026, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.

With hubs in Australia, the Philippines, the US, and Europe, our 250+ people work to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold. As a genuine remote-first company, we lean into being a high-functioning distributed team with a strong culture of trust, delivery, and delight!

A bit about the role

Our Digital Product team is the engine room of our customer experience. As our E-Commerce Specialist, success isn't just about managing the storefront, but architecting the automation that allows the storefront to scale without a linear increase in manual effort.

Reporting to the Senior Product Manager - Acquisition, you will own the end-to-end digital journey across our global markets (AU, US, UK, EU, and CA). You’ll be a key partner to our Growth, Creative, and Brand teams, ensuring that our storefront is a high-converting masterpiece that balances technical performance with world-class brand storytelling.

Here’s some of the work you’ll lead:

• Strategic Merchandising & Roadmap Ownership: You’ll lead the deployment of global site content, from high-stakes product launches to seasonal promotional pulses. You’ll own the CMS architecture, ensuring our Shopify environment is scalable and perfectly synced across all regions.
  
  
• Performance & Conversion Leadership: You’ll partner with Growth and Retention Marketing to architect high-performing landing pages. You aren’t just building pages; you’re optimizing the conversion funnel, ensuring we turn traffic into loyal customers with frictionless UX.
  
  
• Advanced Experimentation & Hypotheses: While you’ll collaborate with the Senior PM on the broader roadmap, you will lead the charge on on-site A/B testing. You’ll use data-backed insights to propose, build, and analyze tests on everything from navigation flow to checkout micro-copy.
  
  
• Operational Excellence & Governance: Establish the "Gold Standard" for site QA and automated workflows. You’ll architect repeatable templates that empower the team to move fast without individual ownership becoming a single point of failure.
  
  
• AI-Driven Optimisations: You'll design and maintain repeatable workflows and templates leveraging AI optimisations that reduce campaign idea-to-live time.
  
  
• Data-Driven Insights: You’ll monitor key metrics like CVR, AOV, and Bounce Rates like a pro, to diagnose and pivot underperforming campaigns in real-time. You’ll leverage system intelligence to identify funnel "leaks," ensuring high-velocity optimization without getting bogged down in "click-ops".

Let’s talk about you

You’re a seasoned pro who thrives on taking the lead. You don’t wait for a ticket to be assigned; you proactively identify the opportunity and move the work forward.

• You’re a Shopify Power User: You have deep, expert-level experience with Shopify (Plus preferred). You understand CMS logic, metafields, and how to push the platform to its limits while maintaining strict governance.
  
  
• You’re a Strategic Thinker: You look beyond the immediate task to see how it impacts the broader ecosystem. You proactively use site health metrics and feasibility data to steer global initiatives and ensure technical performance is never sacrificed for creative ambition.
  
  
• You’re a Quality Advocate: You have a "zero-defect" mindset. You believe that "good enough" isn't enough when it comes to the customer experience.
  
  
• You’re an Automator by Default: you build systems that are transparent and scalable, ensuring the business never relies on one person as a single point of failure.
  
  
• You’re a Collaborative Leader: You know how to manage complex senior stakeholders, influencing creative and marketing teams to align with digital best practices.
  
  
• You’re High-Energy & Adaptable: You move at the speed of a scale-up, and you’re comfortable pivoting as we enter new markets and verticals.
  
  

The Essentials

• Solid professional experience in large, systemised e-commerce operational environments, digital merchandising, or product management. You bring the maturity and insight of someone who has previously led a team or workstream before.
  
  
• Deep experience in global markets at mid-enterprise size  (handling multiple currencies/regions) is highly preferred.
  
  
• Proven track record of driving measurable conversion growth through on-site optimisation.
  
  
• Strong technical literacy - HTML/CSS, SEO best practices, AI automation, and hands on experience utilising A/B testing tools.

Why should you work with us?

As a certified B Corp™, we maintain the highest standards of social and environmental impact. We offer competitive, market-informed salaries, generous paid leave (including “Life” Leave), tailored learning opportunities, and a remote-first culture that actually trusts you to do your best work.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives makes a team stronger. Even if you don’t check every box above, we want to encourage you to introduce yourself.

APPLICATIONS CLOSE: 30 MAY 2026

So, what’s the role all about?

We are seeking an experienced Senior AI Technical Writer to take ownership of documentation for one or more software products within our portfolio. This role is responsible for producing and maintaining clear, accurate, and comprehensive technical documentation that supports internal teams across the full product lifecycle.

The Senior AI Technical Writer will work closely with Product Management, Engineering, QA, Support, and Services to deliver high-quality documentation for regular software releases, integrations, and configuration details.

How will you make an impact?  

• Own assigned software products or solutions and serve as the primary documentation authority throughout the product lifecycle.
• Create and maintain implementation guides, deployment guides, and detailed configuration documentation.
• Author detailed integration documentation, including APIs, data flows, authentication, and third-party system interactions.
• Develop clear product information, feature descriptions, system capabilities, limitations, and release-related updates.
• Document solution architecture, workflows, and data flows using written descriptions and diagrams.
• Create troubleshooting guides, issue analysis documentation, and known-issue articles to support internal teams.
• Develop and utilize AI writings agents, content generation platforms, and NLP tools to enhance efficiency, consistency, and quality of internal documentation.
• Drive content improvements by analyzing internal documentation performance and leveraging AI-driven insights.
• Develop usage guides for administrative tools, dashboards, and supporting utilities.
• Ensure all assigned documentation remains accurate and up to date for each software release and enhancement.
• Participate in release planning & discovery sessions to identify documentation deliverables and timelines.
• Collaborate cross-functionally with Product, Engineering, Support, and Professional Services teams.
• Review and edit documentation for clarity, consistency, technical accuracy, and adherence to documentation standards.
• Maintain version control and documentation standards across knowledge bases and repositories.
• Mentor and provide guidance to junior or mid-level technical writers as needed.

Have you got what it takes?

• 5+ years of experience as a technical writer in a software, SaaS, or technology-driven environment.
• Proven experience documenting complex software systems, configurations, and integrations.
• Strong ability to translate complex technical concepts into clear, user-focused documentation.
• Experience working with subject matter experts to gather and validate technical information.
• Proficiency with documentation tools and platforms such as Confluence, Markdown, Git-based repositories, or similar systems.
• Strong organizational skills with the ability to manage multiple documentation streams and release schedules.
• Excellent written and verbal communication skills with strong attention to detail.
• Experience creating diagrams or visuals to support architectural and data flow documentation.
• Ability to work independently while collaborating effectively in cross-functional teams.
• Ability to work from the NiCE office no less than two days per week with the AI Tech Writer Team.
• Ability to work during US Business Hours (8AM-5PM ET), Monday through Friday weekly.

You will have an advantage if you also have:

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, English, or a related field.
• Experience documenting APIs, SDKs, and developer-focused content.
• Familiarity with structured authoring frameworks such as DITA or XML.
• Background in agile or iterative software development environments.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10758
Reporting into: Director, PMO & Knowledge, CX
Role Type: Individual Contributor

Role:  Associate Creative Director (Copy) 

Location:  Manila, Philippines

About the role: 

In a highly competitive and saturated marketplace, creating visually stunning, impactful, and effective creative work is essential. To help us deliver this, we are looking for a strong Associate Creative Director – Copy with a proven track record across this category to join us.

This role is focused on creative and copy leadership — responsible for:

• Transcreating and adapting Global English copy for the local market
• Setting and maintaining the creative and copy standard across the account
• Directing, developing, and inspiring copy talent at all levels
• Quality control (QC) of copy deliverables before sharing back to Market

The Associate Creative Director will effectively and efficiently oversee and direct conceptual and copy projects. Working closely with clients to develop original ideas, you will be responsible for the quality of ideas and the end-to-end copy execution of jobs — from brief through to delivery. You will oversee multiple simultaneous live projects, working alongside Copywriters and Designers who will look to you for creative direction, feedback, and quality assurance.

We are looking for a multi-skilled creative who will direct, inspire, lead, and support all levels of copy and creative talent across the account — defining and advancing a positive and highly productive creative culture for one of our well-known global accounts.

We offer reasonable adjustments throughout the recruitment process.

What you will be doing:  

Copy and Creative Direction:

• Lead and adapt copy for the local market as required
• Conduct first-level QC on all copy output before final delivery to Market
• Interpret briefs from the Client Team clearly and accurately, translating them into sharp creative direction
• Ensure brand tone, regulatory sensitivity (alcohol category where relevant), and market nuances are reflected in all output
• Provide cultural context to creative teams to inform and elevate copy decisions
• Champion creativity and client centricity across every piece of work
• Creatively direct copywriters, supporting their development and performance to ensure maximum efficiency and creative quality
• Manage, supervise, review, and audit the work of copywriters and community managers to ensure output meets client expectations
• Drive the highest quality of creative concept, copy, and artwork across the account
• Oversee and review new creative concepts for both new and existing clients
• Act as brand guardian to ensure all copy collateral is faithful to the client's brand guidelines
• Undertake copy of digital collateral to the client's brief and within agreed timeframes where required
• Organise and lead work review sessions and creative critique to continuously raise the quality bar
• Investigate, propose, and implement innovative approaches to copy craft to maximise efficiency and output quality

Creative Strategy:

• Work with the wider SMT to establish and evolve creative copy strategy for the account
• Motivate and guide the creative team to consistently strive for excellence
• Proactively monitor the quality of copy projects, leading internal review sessions and gathering feedback from internal and external stakeholders
• Manage, oversee, and coordinate knowledge-sharing and learning facilitation within the team to improve creative practices, refine processes, and introduce new services
• Organise monthly presentations to the wider SMT to showcase work, successes, and learnings

Business Development:

• Attend client meetings, present work, discuss needs, and identify opportunities
• Assign creative leads across projects and accounts

Brand Guardianship:

• Ensure all copy collateral produced by the copy team is faithful to the client's brand guidelines at all times

Client Centricity:

• Work actively with all internal and external stakeholders to ensure the highest level of client service from all team members

People Management and Development:

• Manage, train, and mentor team members, supporting their professional development through clear objectives and development plans
• Offer knowledge, motivation, support, and experience to increase productivity, retention, and team morale

What you need to be great in this role:  

Must Have:

• Strong background in a creative agency environment
• Demonstrated copywriting capability across digital and integrated campaigns
• Professional proficiency in English required

Preferred:

• Alcohol category experience; if not alcohol, strong FMCG or Luxury brand experience
• Experience working within regional or global matrix organisations

The Associate Creative Director will:

• Be hands-on with a strong focus on digital
• Be experienced in directing complex, commercial copy projects involving senior stakeholders and interdisciplinary creative teams, with strong experience across global brands
• Be highly creative with the ability to generate ideas and practically contribute to copy and creative output
• Have deep technical copy skills in one or more disciplines — e.g. Content Creation, Copy for Digital, Brand Immersion, Events, Copy for Print, User Experience
• Have a proven ability to communicate and liaise with all levels of the business
• Have a proven ability to influence stakeholders at all levels, including outside the copy team
• Have a proven ability to effectively manage and develop creative teams
• Have strong written and verbal communication skills, including public speaking
• Be proficient in Adobe CC, Microsoft Office, and other related software

GenAI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to copywriting and creative direction, used to enhance output quality and efficiency
• Experience designing AI-assisted workflows for self and team, and supporting others in adopting them effectively
• Ability to train team members on effective use of AI tools within the copy discipline
• Agentic approach to managing complex, multi-workstream creative projects — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human creative judgment must take precedence, with rigorous oversight of AI outputs

Req ID: 17407

#LI-RO1 #LI-Onsite

Solutions Designer

Experience: more than 4 years

Job Mode: Full-time

Work Mode: Hybrid 

Job Summary

Responsibilities and Duties

• Product Solutions Designer/Managers are responsible for the development and delivery of new products and services as well as improvements to existing products and services
• Manage the product design and development team, create processes and mechanisms to enable to the team to support
• They are key members of cross-functional product development and delivery teams that typically include engineers, technologists as well as representatives from marketing, finance and quality assurance teams. Product leads liaise with different members of the development team to drive projects forward.
• Product Solutions Designer/Managers must be customer-centered but also have the relevant technology know-how to bridge in order to develop “product market” fit. They work with Product Owners to develop a deeper understanding of customer needs -- that can be accomplished via research, reviewing data and analytics of customer behavior, A/B testing and talking directly to customers
• Product Solutions Designer/Managers help facilitate product specifications and user stories and are directly responsible for defining the customer experience via mock-ups and wireframes. They work with Product Owners to prioritize features and present trade-offs and risks.
• They work with Technology Leads / Manager and other engineers to agree on a working architecture and present relative trade-offs to certain approaches.
• They also work with Test Leads and Managers to determine edge case scenarios and proper handling on the customer side. Project management skills are essential to bring product development programs to a successful conclusion -- on time and within budget. Product Solutions Designer/Managers develop schedules for each phase of the development program and monitor progress against targets. They also set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development and launch.
• Product Solutions Designer/Managers need to have good communication skills to deal with the many different stakeholders in a product development program. They liaise with the senior management team to agree strategic development objectives and gain budget approval for projects. They coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.

Qualifications and Skills

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Product Solutions Designer/Managers may come from a technical or business background but a strong technical background -- namely having the ability to read source code.
• Previous experience in product and software development, design or digital marketing provides a useful background.
• They must be able to demonstrate the ability to work effectively in a team environment and deliver successful results.
• Experience in working within multidisciplinary teams to meet strategic objectives is important.
• Strong background in process and business operations

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Fraud detection and analysis coming from monitoring parameters and processes to minimize and control fraud exposure.
• Proactive and continuous review and assessment of fraud monitoring parameters and processes, including:
• Quality assurance of fraud detections and how they were handled
• Assess performance of detection parameters, profiles, and processes; then provide recommendations
• Investigate fraud related cases to be able to provide information on the root cause, revenue impact, and on how to address this.
• Conduct research and information gathering activities so as to identify new fraud techniques and new fraud trends.
• Analyze and test current and new products and services so as to be able to identify possible fraud and revenue risks, if any.
• Partner and collaborate with business and other operating units across the organization in order to:
• - Provide relevant inputs to proactively alleviate and prevent fraud risk
• - Ensure that inherent and accepted risks are covered by the fraud team
• Deliver relevant, accurate, timely and actionable reports of fraud cases and detections

Qualifications:

• ▪proficient in SQL (preferably GSQL). Knowledgeable in MS Office and G-Suite; techno-literate and has strong internet research skills.
• With experience in handling a Fraud Management System.
• Organized, Keen on details, self-motivated, and with the ability to perform well with minimal supervision in a fast paced and target driven environment.
• With good analytical and problem solving skills.
• With good written and verbal communications skills
• Should be ok in working in shifts, including weekends and holidays.
• Should be ok in working for more than 8 hours a day, and may be requested to work even on non-scheduled days.
• Preferably with an e-commerce or fintech background but not required

Senior QA Automation Engineer  

Important Information

Experience: at least 5 years relevant experience

Work Mode: Hybrid Set up 2x onsite per week in Mandaluyong 

Job Summary

the responsibility of ensuring that the software products developed for lending and credit infrastructure projects meet the required standards of quality. This involves working closely with cross-functional teams to establish and maintain quality assurance processes and practices. The role demands strong analytical skills, attention to detail, and proficiency in automation testing to improve the efficiency and effectiveness of software testing procedures.

Overview of Responsibilities and Expectations for the Role​

• Collaborate with the Test Lead and cross-functional teams to define testing requirements, identify test scenarios, and prioritize test efforts based on business goals and project timelines.
• Lead the design, development, and execution of comprehensive test plans, test cases, and test scripts for lending and credit infrastructure projects.
• Establish and maintain automated testing frameworks and tools for API testing, ensuring scalability, repeatability, and maintainability of test suites.
• Conduct code reviews and provide technical guidance to junior team members to promote code quality and adherence to automation best practices.
• Analyze test results, identify trends, and proactively address areas for improvement to optimize software quality and reliability.
• Expertise in API automation testing using industry-standard tools and frameworks such as Postman, RestAssured, or similar, with a focus on building scalable and maintainable automation solutions.
• Advanced proficiency in designing and implementing automation frameworks for API testing, incorporating best practices in test automation architecture, design patterns, and code reusability.
• Deep understanding of RESTful and SOAP APIs, including advanced concepts such as contract testing, schema validation, and asynchronous messaging.
• Strong programming skills in languages such as Python, Java, or JavaScript, coupled with experience in building custom automation solutions and extending automation frameworks.
• Achievement of high test automation coverage, reducing manual testing efforts and improving overall test efficiency.
• Reduction in the number of escaped defects, leading to improved software quality and customer satisfaction.
• Acceleration of software delivery cycles through the implementation of CI/CD practices, resulting in faster time-to-market and increased business agility.
• Recognition as a subject matter expert in API automation testing, providing mentorship and guidance to junior team members

Qualification

• Bachelor’s Degree in the ff: Computer Engineering, Computer Science, Information Technology
• At least 5 – 8 years of Software Testing experience
• At least 3 years of experience in Automation Testing

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

About the Role

We are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals.

You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies.

Responsibilities

• Lead New Hire Onboarding (Manila, Philippines ):
• Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
• Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific
• Maintain and continuously iterate onboarding documentation, checklists, and training resources
• Design onboarding certification processes and track ramp milestones to measure readiness and success
  
  
• Ongoing Enablement facilitation designed:
• Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes
• Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices
• Create feedback loops and reporting mechanisms to ensure program effectiveness
  
  
• Build Scalable Programs:
• Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks
• Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale
• Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals
  
  
• Measure and Iterate:
• Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments)
• Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes
• Champion a culture of learning and continuous improvement within the support organization
  
  

Qualifications

• 4+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs 
• SaaS industry experience required
• Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
• Strategic thinker with a track record of building programs that are data-informed and results-oriented
• Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
• Excellent cross-functional collaboration and stakeholder management skills
• Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems

ABOUT SOURCEPASS

At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more.  We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

We are seeking a Senior Web Services Engineer to join our Web Services team and contribute to the development, maintenance, and modernization of a diverse portfolio of internal and client facing applications. This role requires strong expertise in custom PHP/MySQL development, WordPress custom plugin development, and modern front-end frameworks, with the ability to collaborate effectively in a story pointed, sprint-based environment.

The ideal candidate demonstrates strong adherence to software development lifecycle (SDLC) best practices, can translate Figma designs into production ready code, and is comfortable working across both traditional and modern web stacks.

RESPONSIBILITIES

Design, develop, and maintain custom PHP and MySQL applications supporting business critical workflows
Build and maintain custom WordPress plugins and integrations (not theme only or page builder work)
Develop modern frontend applications using Next.js and React, with deployment experience on Vercel
Convert Figma designs into clean, responsive, accessible code, collaborating closely with UX/UI designers
Contribute to Cursor assisted development workflows, leveraging AI tools responsibly to increase quality and velocity
Develop and enhance SharePoint solutions, including customizations, integrations, and workflow improvements
Participate actively in Agile sprint ceremonies, including grooming, planning, standups, reviews, and retrospectives
Work within a story point / actual point sprint model, delivering predictable and measurable outcomes
Collaborate with product managers, QA, designers, and other engineers to deliver high quality releases
Adhere to established SDLC standards, including code reviews, testing, documentation, and deployment practices
Troubleshoot, optimize, and refactor existing systems to improve performance, stability, and maintainability

DESIRED SKILLSET/EXPERIENCE

Technical Requirements (Must Have)
Strong experience with custom PHP development (procedural and/or OOP)
Solid knowledge of MySQL, including schema design, indexing, and query optimization
Proven experience building custom WordPress plugins (hooks, filters, REST APIs, custom post types, admin tools)
Hands on experience with Next.js and React in production environments
Deployment experience using Vercel or similar modern hosting platforms
Experience using Cursor or similar AI assisted development tools as part of daily development
Demonstrated adherence to SDLC best practices (version control, code reviews, testing, release management)
SharePoint development expertise, including customization and integration work
Strong ability to translate Figma designs into pixel accurate, maintainable code
Experience working in a sprint based Agile environment using story points and team commitments
Ability to collaborate effectively with cross functional team members

This is an independent contractor position

THE ROLE

Sourcing Manager - Women's Woven Tops (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in SEA who can manufacture high quality Women's Woven products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Women’s apparel categories with high-end national brands in the United States & Europe specifically in Women's Woven Tops. . 
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

About Us: 
Our Company is a young and innovative, truly global AI SaaS company founded in 2020 with development centers in the USA, the European Union, India, and the Philippines. Our platform is a modern, AI-powered CRM that brings together support, product, and development teams in one system. It helps SaaS companies manage customer issues, gather feedback, and improve their products—all while showing how these efforts affect revenue. As part of our rapid growth, we are expanding our technical team in the Philippines and are on the lookout for talented and innovative senior QA Engineers to join their mission-driven organization & help us deliver exceptional products. This is an exciting opportunity for professionals who are passionate about innovation and eager to work with cutting-edge technologies in a truly global environment

About the Role: 
As a Mid-Level Test Automation Specialist, you will work with a modern, AI-enabled test automation ecosystem to accelerate testing, improve coverage, and increase confidence in releases. You will help evolve test frameworks, build intelligent test reporting, and contribute to monitoring and alerting systems that strengthen the overall software delivery pipeline.

What You'll Do: 

Test Case Design & Documentation

• Define clear, concise, and maintainable test cases from requirements, specifications, and user stories.
• Use AI tools to assist with test case design and documentation, including generating test scenarios, expanding edge cases, and improving clarity and consistency.
• Ensure coverage across positive, negative, boundary, and edge-case scenarios.
• Leverage AI to identify gaps in coverage and suggest additional scenarios based on user journeys and system behavior.
• Maintain traceability between test cases, user journeys, and product features.

Test Suite Development & Maintenance

• Organize and maintain automated test suites to reflect product changes.
• Refactor outdated or redundant tests, ensuring accuracy and relevance.
• Maintain a clear structure for both manual and automated test suites.

AI-driven Test Automation

• Implement and utilize AI and intelligent agents to accelerate test generation.
• Transition from manual test development to AI-driven automation solutions.

Test Framework Governance

• Oversee maintenance and continuous improvement of existing frameworks.
• Analyze failures/escapes, identify root causes, and implement solutions.
• Drive a culture of quality through ongoing improvements in methodologies.

• Design and develop reports to provide visibility into test suite performance.
• Implement alerting systems for prompt failure notifications.

• Strong experience using Generative AI tools such as Claude, Gemini, or GitHub Copilot to: Generate test cases,Create automation code,Design test plans and workflows.
• Hands-on expertise with LLM prompt engineering, including: Writing effective prompts,Using context windows and system prompts,Iteratively refining prompts for better test coverage and quality. 
• Experience with test automation frameworks (Selenium, Cypress, Playwright), with an emphasis on using AI to accelerate and enhance automation rather than writing everything manually.
• Ability to design agent-based workflows, where AI is used to generate, validate, and evolve test scenarios.
• Strong knowledge of JavaScript. TypeScript and/or Python, with the ability to: Review and audit AI-generated code, Validate correctness, performance, and maintainability. 
• Solid understanding of testing fundamentals, with a mindset focused on: “How to automate testing at scale”. 
• Improving coverage, reliability, and speed using AI-driven approaches.

Nice-to-Have Skills

• Hands-on experience with PyTest, Ginkgo, or similar frameworks.
• Experience with AI Agents and tools for automation test generation.
• Knowledge of test framework design and development.
• Strong understanding of test reporting tools & technologies.

About the role:
As our Lead AI Test Automation Specialist, you'll develop testing strategies, evaluation frameworks, and quality metrics specifically designed for LLM-powered applications. This role requires a unique blend of QA expertise, understanding of GenAI behaviour, and automation skills to ensure our AI features are reliable, accurate, and trustworthy.

Key Responsibilities:

• • Design and implement comprehensive testing strategies for GenAI features, including conversational AI, agentic systems, and LLM-powered workflows
  • Develop automated test suites for prompt testing, including regression tests that detect unintended changes in model behaviour
  • Create evaluation frameworks to measure GenAI quality across multiple dimensions (accuracy, relevance, safety, consistency, latency)
  • Build and maintain test datasets and golden examples that represent diverse user scenarios and edge cases
  • Implement monitoring and alerting systems to detect quality degradation in production GenAI features
  • Perform adversarial testing to identify potential failures, hallucinations, biases, or security vulnerabilities in AI systems
  • Collaborate with engineers to define acceptance criteria and quality gates for AI feature releases
  • Develop tools and frameworks that make it easy for engineers to test their GenAI implementations
  • Conduct user acceptance testing and gather feedback on AI feature performance from internal users
  • Document testing procedures, known issues, and quality metrics in clear, accessible formats
  • Partner with Product and Design teams to ensure AI features meet user experience standards
  • Stay current with GenAI testing methodologies, tools, and industry best practices
    
    
  Your Qualifications
  
  
  • PRE or test engineering experience, preferably with AI/ML systems.
  • Strong understanding of GenAI technologies including LLMs, prompt engineering, and AI application patterns
  • Experience with test automation frameworks and scripting (Python, JavaScript, Selenium, Pytest)
  • Knowledge of software testing methodologies (functional, integration, regression, performance, security testing)
  • Ability to design test cases and evaluation criteria for non-deterministic systems
  • Strong analytical and problem-solving skills with attention to detail
  • Experience with API testing tools (Postman, REST Assured) and backend testing
  • Familiarity with CI/CD pipelines and automated testing integration
  • Excellent communication skills for documenting issues and collaboration
    
    
  Preferred Qualifications
  
  
  • Experience testing conversational AI, chatbots, or agentic systems
  • Knowledge of ML model evaluation metrics and techniques
  • Familiarity with LLM evaluation frameworks (LangSmith, PromptFoo, Ragas)
  • Experience with performance testing and load testing AI APIs
  • Understanding of responsible AI principles, including fairness, transparency, and safety testing
  • Background in enterprise software or SaaS QA
  • Experience with test management tools (TestRail, Zephyr, Jira)
  • Knowledge of security testing methodologies for AI systems
  • Scripting experience with Python, including working with LLM APIs
    
    
  What Makes This Role Exciting
  
  
  • Define Quality practices for GenAI applications
  • Work on cutting-edge AI technologies and help ensure they're reliable and trustworthy
  • Shape quality standards that will impact millions of enterprise users
  • Collaborate closely with engineers, data scientists, and product teams
  • Grow expertise in a highly specialized and increasingly important domain
  • Influence the entire AI product development lifecycle from design to release
  • Join a team that values quality as a first-class concern, not an afterthought

Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.

About Us: 
Our Company is a young and innovative, truly global AI SaaS company founded in 2020 with development centers in the USA, the European Union, India, and the Philippines. Our platform is a modern, AI-powered CRM that brings together support, product, and development teams in one system. It helps SaaS companies manage customer issues, gather feedback, and improve their products—all while showing how these efforts affect revenue. As part of our rapid growth, we are expanding our technical team in the Philippines and are on the lookout for talented and innovative senior QA Engineers to join their mission-driven organization & help us deliver exceptional products. This is an exciting opportunity for professionals who are passionate about innovation and eager to work with cutting-edge technologies in a truly global environment

About the Role: 
As Senior AI QA Automation Specialist, you will leverage a cutting-edge test automation framework to enhance and expedite testing processes, govern and evolve test frameworks, develop a test reporting system, and develop a comprehensive monitoring and alerting system. Your expertise will ensure the robustness, efficiency, and reliability of the software delivery pipeline.

We are seeking a highly skilled Senior AI QA Automation Architect with deep expertise in building and scaling test automation frameworks using the Playwright framework. The ideal candidate has experience defining and driving QA automation strategy across large test suites, implementing clean design principles, and introducing AI-assisted testing methodologies for smarter, more efficient QA cycles.

You will be instrumental in establishing a scalable, maintainable, and robust test automation ecosystem. This role requires both strategic thinking and hands-on execution, serving as a technical leader and mentor to the QA automation team. In this role, you will leverage AI and test automation to enhance and expedite our testing processes, govern and evolve our test frameworks, and develop a comprehensive monitoring and alerting system. Your expertise will ensure the robustness, efficiency, and reliability of our software delivery pipeline.

Key Responsibilities:

• AI-driven Test Automation:
• Implement and utilize AI and intelligent agents to accelerate test generation processes.
• Transition from manual test case development to AI-driven automation solutions, enhancing overall testing efficiency.
• Test case design and documentation:
• Define clear, concise, and comprehensive test cases based on requirements, specifications, and user stories. Ensure test cases cover both positive and negative scenarios, edge cases, and system interactions. Maintain traceability between test cases and product features.
• Test Suite Development & Maintenance:
• Organize and maintain test suites to reflect product changes and evolving test coverage needs. Refactor outdated or redundant tests, ensuring relevance and accuracy. Maintain a clear structure for manual and automated test suites for ease of access and reusability.
• Test Framework Implementation and Governance:
• Design and implement a test automation framework using Playwright for end-to-end web testing that is modular, maintainable, and scalable.
  Create a blueprint and best practices for the QA team to onboard and contribute new automated test cases seamlessly.
• Define coding standards, version control practices, branching strategies, and code review guidelines for the QA automation codebase.
• Integrate test automation into CI/CD pipelines with real-time test reporting.
• Explore and integrate AI-powered tools for test case generation, flakiness detection, and intelligent exploratory testing (e.g., Testim, Mabl, Diffblue, or custom LLM-based test generation tools).
  Champion shift-left testing practices by collaborating with developers, product managers, and DevOps to catch issues early.
• Oversee the maintenance and continuous improvement of the existing test framework.
• Analyze test failures and test escapes to identify root causes and implement solutions.
• Foster a culture of quality through continuous improvements in testing methodologies and frameworks.
• Test reporting and analytics:
• Design and develop test reports to provide visibility into the test suite's performance and failures.
• Implement an effective test failures alerting system to promptly notify feature owners and responsible developers of SUT issues and failures.

Qualifications:

• Minimum Bachelor's degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in Quality Assurance, with 3+ years architecting automation frameworks.
• Deep hands-on experience with Playwright (JavaScript/TypeScript) in a real-world production environment.
• Demonstrated experience building an automation framework from scratch, with organized test categorization, reusability, and CI/CD integration.
• Strong understanding of software testing methodologies, test planning, and test strategy.
• Familiarity with using AI to enhance testing and software development.
• Strong problem-solving skills and attention to detail.
• Experience with test reporting and analytics tools (e.g., Allure, ReportPortal, TestRail)
• Strong scripting and coding skills (JavaScript/TypeScript)
• Experience with test management and defect tracking systems.
• Experience with cloud-based test execution and containerization (Docker, Kubernetes).
• Familiarity with Git, Jenkins/GitHub Actions/Azure DevOps, and cloud services like AWS/GCP is a plus.
• Excellent communication, teamwork, and documentation skills, with a strong ability to advocate for best practices.

Preferred Skills:

• Hands-on experience with AI in software testing, such as using AI for test case generation, code coverage analysis, or flaky test detection.
• Knowledge of test framework design and development.
• Strong understanding of test reporting tools and technologies.

Nice to Have

• Contributions to open-source QA frameworks or tools.
• Familiarity with visual regression tools (e.g., Percy, Applitools).
• Knowledge of performance testing tools and integration with automation pipelines.
• Experience working in Agile/Scrum or DevOps-centric environments.

Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.

Who We Are:

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:

We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.

We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.

Key Responsibilities

● Assist to answer customer support requests via our Jira ticketing system

● Follow a planned schedule to monitor and manage live games configuration

● Assist with product smoke testing and pre-production Testing tasks

● Taking ownership of customer issues reported and seeing problems through to resolution

● Provide prompt and accurate feedback to customers

● Assist the QA (Quality Assurance) Team to verify and report bug

● Liaise with the Development Team to ensure game releases run smoothly

● Conduct risk assessment for games in development

● Plan and design fraud tools for high-risk games

● Processes and workflows enhancement as assigned, including documentation

● Rotate 8-hour night shifts or other shifts, as and when required

● Occasional on-call escalation duties may be required

Who We Think Will Be A Great Fit:

● A Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent.

● You have worked at least 1-3 years in an operations or technology support role

● Willingness to learn and stay informed about evolving industry trends and game standards

● You are an avid gamer and passionate about learning more about the industry

● Driven and self-motivated, proactive and work well within a team

● Excellent problem-solving and communication skills

(The candidate should be comfortable working on night and other rotating shifts, as and when required)

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus