The Opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• Minimum 2 years of experience in ocean operation or related roles in freight forwarding/logistics.
• Good communication of written and spoken English.Chinese is a plus
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

The opportunity:

The role of the Manager Ocean Operations is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals, trucking providers and our clients. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global commerce so easy there will be more of it.

This role is designed to hire, train, and develop a team of motivated operations experts while strategically leading them through the complex world of freight forwarding.  You will work cross-functionally to navigate ambiguous challenges and establish a world-class operating team. At this stage in Flexport's journey, we understand that great leadership is what will help us achieve our goal. We also understand that great leaders have to learn how to balance tactical and adaptive responsibilities. A leader who is too tactical will squelch the creativity and motivation of their teams. A leader who is too adaptive will create a lot of wasted time and effort, which will also squelch the motivation of their teams. Your job as a leader is to create balance for those you manage.

Tactical Responsibilities:

As an Ocean Operations leader, you are an expert in executing the end-to-end movement of shipments within a regional network including FCL and LCL import and export shipments.

• You will hire, coach and build a 5 -10 person team responsible for the end-to-end movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.
• You will personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• You will guard the “front line” in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move “on-time” and exceptions are resolved quickly and appropriately. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
• You will design a scalable operational infrastructure and procedures to ensure your team is delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
• As an Ocean team leader you will:
• Monitor regional vendor (e.g. carrier, trucker) performance and partner with Procurement on performance management initiatives.
• You will serve as the primary relationship manager for internal and external partners in your region such as shippers, terminals, carriers, container freight stations, customs brokers, truckers, the Customs team and the Ocean Operations team. You will be the primary point of contact for internal and external escalations.

Adaptive Responsibilities:

• You will work with gateway and global management to ensure the right metrics and data are in place to empower your regional team to deliver great performance.
• You will be responsible for monitoring and improving overall cost-to-serve while maintaining a high level of client satisfaction.
• You will help design and implement operational infrastructure and procedures in the team you oversee while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
• You will empower your team to prioritize and align on key initiatives, experiment with the best ways to drive growth and maintain high on-the-job motivation.
• You will be an active student, learning the skills of leadership which Flexport will strive to apprentice.
• You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.
• You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.

What you will need:

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations.
• 2 to 3years of leadership experience
• Very good knowledge of ocean export & import rules & regulations in Cambodia
• Thorough understanding of both FCL and LCL business
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good communication of written and spoken English.Chinese is a plus.

Mindset: 

We’re looking for folks that have:

• Excitement to manage relations and create a best-in-class operational structure
• Demonstrated ability to lead teams in day-to-day execution and process improvement
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and squad happiness
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent

Skills:

• Coaching your colleagues
• Encouraging your team to improve how the team works
• Helping your team learn from their performance outcomes
• Inspiring your team
• Engaging a customer with empathy and without bias
• Pressure testing qualitative and quantitative work
• Building strategy through a customer viability lens
• Designing processes
• Leading difficult conversations 
• Forming hypothesis and developing experiments
• Communicating with structure (“A mastery of (internal) communication”)
• Managing time and commitments (“Next-level attention to detail”)
• Investigating and troubleshooting the customer’s problem
• Execute complex processes without missing adaptive opportunities
• Applying policy, process, and best practices
• Organizing, leading, and participating in meetings

Growth and development:

Skills you can advance in this role:

• All of the above +
• Leading your team’s adaptive performance process
• Setting a vision and theory of impact for a team
• Logos 1 consensus building
• Building consensus among people with strong, differing opinions
• Generating ideas by analyzing your competitors
• Diagnosing a client’s deeper needs
• Gathering qualitative and quantitative customer insight through experiments

What you will learn:

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency
• How to motivate teams and lead performance in an ambiguous environment, research and implement operational hypotheses and inform the strategy of a newly built team.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the ocean industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Becoming a leader of leaders. You learn how to be a player-coach who apprentices team leaders on skill development.
• Deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You build processes and tools or lead webinars to amplify your knowledge.

The Opportunity:

The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

• BA/BS degree 
• (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered)
• Fluent in English and Bahasa Indonesia (Written & Spoken)

Mindset:

• Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What you will learn:

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
• Client advisor/ account management. Your deep passion for growing our customers’ business sets you on a path to become their advocate and representative at Flexport.
• Team leadership. You learn how to be a player-coach who apprentices team members on skill development.

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be char

Scope of Duties:

• To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.
• To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.
• To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
• To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination
• To address root causes proactively and notify relevant person to prevent the recurrence of service gaps.
• To analyze operational data and provide reports to management with actionable insights.

What you will need:

• BA/BS degree in Supply Chain Management, Logistics, or related field.
• Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus)
• Language requirements: Bahasa Malay + English + Mandarin
• Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage
• High attention to detail and accuracy in documentation, billing, and data entry
• Effective communication and interpersonal abilities
• A proactive, organized team player who thrives in a fast-paced, collaborative environment.

Help our customers improve their global supply chains

The Opportunity:

The Global Operations Specialist is a critical part of Flexport's mission to make global commerce so easy there will be more of it. In this role, your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals. Your work directly supports Flexport’s end customers in achieving their logistics goals by executing the end-to-end movement of shipments. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission.

As a Global Operations Specialist, you are obsessed with executing a shipment lifecycle through ensuring data integrity is maintained at the highest standard and delays are minimized with urgency and bias to action.

As a new team member in our Americas Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will

• Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination 
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately
• Serve as the first point of escalation for issue resolution, ensuring prompt and effective resolution to provide the best customer experience. 
• Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in-line with productivity goals.
• Analyze data to root-cause defects and support continuous improvement efforts. 
• Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs

You should have

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved 
• Fluency in English, both written and verbal
• Strong attention to detail in a high-energy, fast-paced environment
• The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.

Help our customers improve their global supply chains.

The Opportunity: 

Flexports’ Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.
As a Global Ocean Operations Associate, you are an expert in executing the end-to-end movement of shipments within a regional network. On a day-to-day basis you will coordinate the supply chain operations within the ISC region. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. Lastly, this role will work very closely with peers and supervisors to problem solve.

You will: 

• Be accountable to achieving the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP) that
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Your team will:
  • Seamlessly coordinate day-to-day logistics operations with internal and external partners such as ocean carriers, cartage partner, customs, and warehouses
  • Execute the end-to-end movement of freight within a regional network

You should have:

• Bachelor’s degree
• Minimum 3 years of global forwarding or related work experience 
• Growth mindset - always looking for ways to improve yourself and your work
• 1-2  years of industry experience in Ocean Freight, import compliance, or Warehousing is encouraged
• Strong critical thinking skills and attention to detail
• Effective communication and interpersonal abilities
• Ability to work effectively in a collaborative team environment
• Exceptional organisational, prioritisation and planning skills, and process improvement in a fast-paced, constantly evolving environment
• Proficient in MS Office or Google apps

The Opportunity

As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

What You'll Do

• Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

• Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

• Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

• Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

• Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

• Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

• Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

What You’ll Need

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

• Bachelor’s degree in Supply Chain, Logistics, or a related field.

• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

• The ability to pivot between strategic vision and tactical execution.

• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

The opportunity:

The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 1-2 years of experience in ocean operation or related roles in freight forwarding/logistics.
• Good communication of written and spoken English.Chinese is a plus
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.