Your responsibilities as a Senior Global Operations Associate include, but are not limited to, the following:

Responsibilities:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
• You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them and take action on the improvements.
• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as Airlines, cartage, customs, trade lane management, and warehousing.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including trucking movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Pre-requisites:

• A successfully completed apprenticeship or a BA/BS degree in Logistics, Supply Chain, or Business
• 3+ years of experience in freight forwarding, logistics / supply chain, or Air carrier operations (Air freight knowledge is a strongly preferred)
• Fluent in English and Italian (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments 
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Excellent communication, interpersonal and organizational skills
• Ability to effectively build feedback loops within the team, for a product, or service
• Teamwork and relationship building
• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem
• Designing and optimizing processes
• Problem-solving capabilities: Building consensus among people with differing opinions
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

What else: 

• You will work in a beautiful office in the city center of Milan with modern office equipment and a first class connection to the public transport system of Milan
• You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas
• We invest in your personal and professional development by offering you internal and external trainings
• During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day

What's in it for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunch compensation
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child

If you are interested, please submit your resume in English. Thank you!

#LI-onsite

The opportunity:

Flexport is a platform for global trade in an industry that comprises 12% of the global GDP.  We are the first licensed freight forwarder and customs brokerage built around a modern tech stack.  We help the world's fastest-growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.

Exceptional software development is integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll develop products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade.

Our engineers are top-notch software developers who love listening to the users, working as a team, and proactively taking the lead whenever necessary. The role involves learning the business of freight forwarding, modeling the work that people do to move freight, designing solutions to make it more efficient, and thinking innovatively to automate much of it. In this role, you will have an opportunity to own the design and development of key parts of our forwarding systems. You will have influence on subsystem design and help contribute to a team culture around practices that are critical to a quality product. 

About the team:

We have multiple teams in Shanghai and Shenzhen working on a suite of core products and services that enable Flexport operation to scale, including Forwarding Application, Client Application, Shipper Application, WMS, Consol Planning Tool, Document Platform (AI empowered), Email Platform, Compliance Platform, Work Assignment Engine, Exception Management, AI Copilot, Insight Builder (AI Data Analytics) and so on. 

In addition, we have a NAWS (Native AWS) team that develops infrastructure solutions for our products and services using the latest Infrastructure as Code (IaC) technology: CDKTF (Cloud Development Kit for Terraform). Our scope includes, but is not limited to, CI/CD, observability, DevX, data subsetting (TS3), IaC, template engines, and various open-source projects. Additionally, the team provides technical guidance to engineers across the organization.

We are looking for engineers who love learning, are passionate about collaborating, and desire to build solutions with a global impact.

You will:

• Build highly available, secure, distributed systems in a microservice architecture.
• Build cutting edge infrastructure solutions to help improve development experience across the company. And, work closely with other engineering teams to help them solve infrastructure related problems.
• Design, develop, test and maintain systems that represent the real-world intricacies of logistics entities, such as shipper, client, cargo, document, carrier, container, email etc.
• Collaborate with some of the best engineers in the industry to work on complex business and technical problems.
• Work closely with business partners and product managers to distill complex business problems into elegant technical solutions.
• Build and launch products rapidly and incrementally. We ship to production dozens of times per day.
• Ensure our products maintain a high-quality bar. We believe in anticipating issues by obsessing over metrics and applying key learnings from post-mortems to all our services.
• Geek out about shipping and logistics. (We do this often.)

You should have:

Basic Qualifications

• 3+ years of experience writing software, and a strong engineering background.
• 2+ years of design and architecture knowledge as well as familiarity with object-oriented analysis and design patterns (OOA/OOD)
• Knowledge of at least one programming language such as TypeScript, Ruby, C, C++, Java, or Kotlin
• Bachelor's degree in Computer Science or related technical field, or equivalent experience

Preferred Qualifications

• A love of simple, well-tested code that is easy to extend and hard to break.
• A bias for action. When you see a problem, you solve it.
• The ability to convey technical ideas in common terms to business partners, product managers, and engineers alike.
• Experience building large scale, high-performance systems in a complex, multi-tiered, distributed environment
• Understanding of performance tradeoffs, load balancing and operational issues
• Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing, and operations
• Experience with Infrastructure as Code (IaC) tools such as CDKTF, Terraform, AWS CloudFormation, or similar.
• Having basic concepts in AWS services, including IAM, EC2, ECS, S3, Lambda, Step Functions, EventBridge, and VPC, or equivalent services from other cloud providers.
• Familiarity with CI/CD pipelines, infrastructure automation, and monitoring/observability tools.
• Ability to troubleshoot and optimize distributed systems and cloud deployments.
• Non-optional: an aptitude for learning quickly.

Engineering Culture and Values:

• Check out our Key Values profile.

#LI-onsite

You will:

Your responsibilities as a Account Executive include, but are not limited to the following:

• Identify, engage, close, onboard net-new business meeting or exceeding the sales personal quota;
• Uncovering and connecting with ideal clients through a combination of self-prospecting and collaboration with our SDR team;
• Consulting with new clients to understand their supply chain needs;
• Creating a value-add solution, demonstrating our capabilities through remote and in-person meetings;
• Leading the customer onboarding process by leveraging internal resources and teams;
• Meet regularly with clients to monitor the account health and find ways to improve on their current supply chain experience;
• Maintain Salesforce accounts records and opportunity pipeline;
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

You should have: 

• Demonstrated experience owning a full sales cycle (prospecting through close), with a proven track record of meeting and exceeding sales quotas;
• The ability to run a sales discovery and demo meeting and run a structured sales process;
• Enthusiasm for cold-calling prospects, leading discovery calls to uncover their needs, and managing accounts to create an outstanding experience for clients;
• Excellent skills in verbal and written communication in Dutch and English, as well as in presentation, negotiation, and value selling;
• A fast learning ability, a strong work ethic, and a burning desire to grow into a top 5% sales executive in the region;
• A strong interest in or background within logistics, freight forwarding or complex B2B services.

#LI-onsite

A unique opportunity to build and scale a business, supercharge your Sales career with Flexport Italy (Milan)

The opportunity:

Flexport is both a freight forwarding and a software company. Being at the intersection of logistics and tech has allowed us to develop a unique value proposition that customers are extremely excited about, which has resulted in Flexport having grown exponentially over the past 9 years. As part of our mission to make global trade easy for everyone, and our unrelenting desire to grow, we are expanding into Italy. 

This is a unique opportunity for the experienced and well-connected (senior) Sales Executive that you are to be in the driver’s seat of building up a business, growing it aggressively and leaving your mark in the market. You will be part of a high performing and engaged commercial team equally excited as you to build up Flexport’s italian presence and to solve customer problems with tech-enabled freight forwarding.  

Welcome to the future!

You will be:

• Building and growing Flexport Italy together with your colleagues, our ambitions are high!
• Identifying good fit clients - both self-prospected and generated by your SDR team
• Consulting with new clients to understand their supply chain needs and pains
• Creating a value add solution, demonstrating our capabilities through remote and in-person meetings
• Closing the deal - that goes without saying!
• Leading the customer onboarding process by leveraging internal resources and teams
• You’ll be joining a sales team with a lot of emphasis on growth, combining great culture, a place to succeed and focus on career development make this a fun & dynamic place to work.

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunches compensation up to 12 euros / days
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members
• Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success 
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 
• Monthly reimbursement of mobile phone expenses.

L’opportunité :

Nous recherchons un(e) Responsable Commercial / Account Executive - Lancement France. Vous passerez d’abords 3 à 6 mois au sein de notre siège EMEA à Amsterdam afin d'être formé ainsi que pour participer à l’élaboration de la stratégie commerciale au lancement de Flexport en France.

Notre équipe commerciale gère l’ensemble du cycle de vente, de la prospection, à la conclusion ainsi qu’à l’implémentation des nouveaux contrats. 

En tant qu’Account Executive, vous identifierez les besoins de chaque client, concevrez des solutions de transport sur mesure et accompagnerez vos clients à afin qu’ils bénéficient au maximum des outils qu’a Flexport à apporter pour leur chaîne d’approvisionnement. 

Ce poste s’adresse à une personne disposant d’une solide expérience en vente et avec une expérience préalable dans le secteur de la supply chain et de la logistique. Nous recherchons une personne dotée d’un fort sens commercial, d’un fort sens des négociations, d’excellentes compétences en communication, et capable d’atteindre et de dépasser les objectifs de vente. 

Ceci est une opportunité unique de contribuer au lancement dans un nouveau marché d’une entreprise à forte croissance, et de contribuer à notre mission, en France, de rendre le commerce international plus simple pour tous!  

Vos missions :

• Identifier, engager, et remporter de nouveaux clients en fonction d’un quota commercial prédéfini.
• Identifier et entrer en contact avec des clients cibles grâce à un mélange de prospection personnelle et de collaboration avec l’équipe SDR (Sales Development Representatives).
• Conseiller de nouveaux clients en analysant leurs besoins en matière de supply chain..
• Piloter le processus d’onboarding client en mobilisant les ressources et équipes internes.
• Rencontrer régulièrement les clients afin de suivre la performance des comptes et identifier des points d’amélioration de leur expérience supply chain.
• Maintenir à jour les informations clients et le pipeline des opportunités dans Salesforce.

Votre profil:

• 3 ans ou plus d'expérience sur un cycle de vente complet, idéalement dans la logistique ou dans le transport international. 
• Capacité avérée à mener une découverte commerciale, présenter des démonstrations et gérer un processus de vente structuré.
• Enthousiasme pour la prospection commerciale, la conduite d’appels de découverte des besoins, et la gestion de comptes pour offrir une expérience client exceptionnelle.
• Excellentes compétences en communication, relations interpersonnelles et de négociation.
• Rapidité d’apprentissage, forte éthique de travail et ambition de devenir un(e) commercial(e) du top 5 % dans la région.
• Maîtrise courante du français et de l’anglais.
• Disponibilité pour démarrer 3 à 6 mois à Amsterdam (Pays-Bas).
• Soyez positif, prenez du plaisir, prenez votre mission au sérieux, mais ne vous prenez pas trop au sérieux.

Si vous souhaitez simplifier le commerce international pour toutes les entreprises françaises, et si vous pensez correspondre au profil décrit ci-dessus, envoyez-nous votre CV et votre lettre de motivation!

#LI-onsite

The Opportunity

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work — helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

What You’ll Do

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improve system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics.
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
• We are looking for candidates who are flexible and open to work on weekends.

What You’ll Gain

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
• Be part of a fast-growing international company with training and development from global experts.

Help our customers improve their global supply chains

The Opportunity: 

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work - helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability.

What You’ll Do:

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improving the system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 2 to 5 years of experience in air operation or related roles in freight forwarding/logistics.
• IATA Certification
• Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

What You’ll Gain:

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles.
• Be part of a fast-growing international company with training and development from global experts.

The Opportunity

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work — helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

What You’ll Do

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improve system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics.
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
• We are looking for candidates who are flexible and open to work on weekends.

What You’ll Gain

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
• Be part of a fast-growing international company with training and development from global experts.

As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, and administration of marketplace prices.

Your responsibilities: 

Develop end-to-end pricing solutions for Flexport customers

• Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs. 
• Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases
• Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management
• Follow up with customers on spot pricing submissions to increase likelihood of conversion

Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving

• Triage incoming pricing requests and find a resolution 
• Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate
• Constantly monitor group emails, Slacks, and offer support wherever possible

Drive and support initiatives to promote growth and profitability for the region

• Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
• Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc)
• Identify opportunities to improve pricing strategies and increase profitability
• Proactively follow-up on lost pricing requests and new opportunities

Identify areas for process improvements and contribute to future automation designs

• Master all Flexport internal tools and databases for maintaining buy and sell rates
• Take a critical approach to company and customer SOPs and identify ways to improve them
• Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region
• Proactively share risks & barriers with regional air freight leadership and work to resolve them
• Embody a “can-do” attitude at all times

Requirements:

• Minimum BA/BS and 2-3 year(s) of related work experience
• Knowledge of operations, procurement and technology within the industry
• Experience with regards to imports and/or exports from a sales, operational or procurement perspective 
• Experience building and maintaining relationships and partnerships with vendors
• Analytical skills and metric / data based approach to solving problems
• Strong analytical background and knowledge of analytical tools (Excel, etc); basic programming capabilities a plus
• Strategic vision and ground floor execution
• Excellent communication, interpersonal, and organizational skills

We offer: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment
• Lunch food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee.
• Health insurance:  employee contribution part is covered by Flexport
• 25 paid vacation days
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

#LI-onsite

The Opportunity:

We are currently seeking individuals for a full-time position that involves launching and operating one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics. We are looking for high-potential candidates who are eager to take on this challenge and be part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.

This role is onsite in Atlanta, GA. 

You will:

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

You should have:

• 2+ years managing staff of 5 or more.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines). This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment.
• Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth, startup environment.
• Strong problem-solving skills.
• Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
• Personable and collaborative; strong affinity for working cross-functionally.
• Strong computer literacy skills, including usage of Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes for us to reach our goals.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Experience working with SQL, creating and running reports.

#LI-Onsite

The Opportunity:

We are currently seeking individuals for a full-time position that involves launching and operating one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics. We are looking for high-potential candidates who are eager to take on this challenge and be part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.

You will:

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

You should have:

• 2+ years managing staff of 5 or more.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines). This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment.
• Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth, startup environment.
• Strong problem-solving skills.
• Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
• Personable and collaborative; strong affinity for working cross-functionally.
• Strong computer literacy skills, including usage of Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes for us to reach our goals.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Experience working with SQL, creating and running reports.

#LI-onsite

The Opportunity:

We are currently seeking individuals for a full-time position that involves launching and operating one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics. We are looking for high-potential candidates who are eager to take on this challenge and be part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.

This role is onsite in Phillipsburg, NJ. 

You will:

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

You should have:

• 2+ years managing staff of 5 or more.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines). This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment.
• Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth, startup environment.
• Strong problem-solving skills.
• Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
• Personable and collaborative; strong affinity for working cross-functionally.
• Strong computer literacy skills, including usage of Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes for us to reach our goals.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Experience working with SQL, creating and running reports.

#LI-onsite

The Opportunity:

We are currently seeking individuals for a full-time position that involves launching and operating one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics. We are looking for high-potential candidates who are eager to take on this challenge and be part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.

You will:

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

You should have:

• 2+ years managing staff of 5 or more.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines). This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment.
• Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth, startup environment.
• Strong problem-solving skills.
• Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
• Personable and collaborative; strong affinity for working cross-functionally.
• Strong computer literacy skills, including usage of Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes for us to reach our goals.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Experience working with SQL, creating and running reports.

Please note: You’ll receive three months of onboarding and training at our Des Plaines, IL site before transitioning to Pleasant Prairie, WI. 

#LI-onsite

The Opportunity:

We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives.

As a key member of the Flexport team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness.

This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to the overall success of the company and shape the future of logistics with a focus on ICQA and continuous improvement.

We are actively seeking high-potential candidates who are eager to embrace the challenge of ICQA management, drive process improvements, and contribute to our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry through effective inventory control, quality assurance practices, and continuous improvement initiatives.

Responsibilities:

• ICQA Operations and Quality Assurance:
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents.
• Plan for and identify root causes of inventory deviation through cause and effect analysis.
• Participate in and lead network-wide fulfillment and operations-focused quality initiatives.
• Continuous Improvement:
• Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality.
• Lead and manage cross-functional continuous improvement projects, collaborating with various department managers.
• Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance.
• Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes.
• Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance.
• Team Management and Development:
• Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center.
• Drive team performance, employee development, and engagement.
• Motivate and mentor team members

What you will need:

• Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
• Proven ability to influence, with varying levels of seniority within an organization
• You’re highly dependable and able to manage business functions that can operate 24/7 (including holidays): you manage time efficiently to get the job done,
• A resilient, focused problem solver and self-starter, with the ability to multitask and prioritize in a complex and occasionally ambiguous environment
• Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence
• Previous supervisory experience in a distribution or manufacturing environment
• Excellent verbal and written communications skills in the local language and in English

What we’re looking for:

• Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous
• Strong understanding of finance and accounting functions, with a grasp of how inventory and accounts relate to each other
• Background in a logistics, distribution or similar environment
• Previous Inventory Control and Quality Assurance Management experience
• Experience with Lean and Six Sigma methodologies and techniques

Bonus points for:

•  Experience working with SQL, creating and running reports.

#LI-onsite

Your Launchpad into Global Trade 

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

#LI-Onsite

Your Launchpad into Global Trade 

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

#LI-Onsite

Join Our Talent Community: Future Opportunities at Flexport 

Flexport is always moving forward, and our Customs team is constantly growing! While we might not have an active opening today, we want to have your information ready so we can reach out the moment the right role becomes available. 

Your Launchpad into Global Trade

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

What to Expect After You Apply

• We’ll Keep You in Mind: Once you apply, your profile goes directly into our internal talent community. 
• The Timeline: Think of this as getting a head start! While there isn't an immediate next step, we’ll dive into this talent pool first as soon as a new role is approved.
• When the Time is Right: A recruiter will contact you directly as soon as an active role aligns with your experience!
• Keep Growing: We’d love to stay connected! Follow us on social media or check back on our careers page if you see an active role that catches your eye! 

#LI-Onsite

The Opportunity

We're looking for a Director of Growth Marketing to own and scale the engine that drives Flexport's pipeline and revenue growth. You'll lead a team of marketers responsible for the full spectrum of growth marketing — from top-of-funnel acquisition to lead nurturing to conversion. This role sits at the intersection of strategy, execution, and analytics, and is ideal for someone who is equally comfortable building apps, creating campaigns, optimizing paid media, and generating pipeline through unconventional methods.

You'll work closely with Product, Engineering, and Sales to ensure growth campaigns are tightly aligned with Flexport's platform releases, go-to-market motions, and business goals.

What You'll Do

Campaign Strategy & Execution

• Design and execute integrated growth campaigns around Flexport's technology offerings,  turning product innovation into pipeline.
• Build and optimize multi-channel campaign playbooks that span paid, owned, and earned channels.

AI & Marketing Innovation

• Leverage AI tools and workflows to accelerate campaign execution, content production, audience targeting, and performance analysis — we want someone who is already using AI daily to move faster and think bigger.
• Use AI tools to launch landing pages, microsites, online tools, internal dashboards, lead scoring models, and campaign automations without waiting on engineering resources.
• Stay on the cutting edge of how AI is reshaping B2B marketing and bring that thinking into everything the team builds.

Product-Led Growth

• Partner with Product and Engineering to identify and activate product-led growth levers — trial flows, in-platform conversion moments, self-serve onboarding, and expansion signals.
• Develop experimentation frameworks to test and scale PLG motions across Flexport's platform.

Lead Generation & Nurture

• Own the lead lifecycle from acquisition through sales handoff, designing scoring models, nurture sequences, and segmentation strategies that improve conversion rates at every stage.
• Continuously refine targeting and messaging to increase marketing-sourced and marketing-influenced pipeline.

Performance Marketing

• Manage and scale paid acquisition across Google Ads, LinkedIn, X, and other relevant channels with a sharp focus on cost efficiency and pipeline ROI.
• Own budget allocation, bidding strategy, creative testing, and audience development.

• Develop and execute targeted direct mail programs for high-value account engagement, event follow-up, and ABM campaigns.

Website

• Own Flexport's marketing website as a growth channel — driving SEO, conversion rate optimization, landing page strategy, and content performance.
• Collaborate with design and engineering to ship high-impact web experiences that convert visitors into qualified leads.

Reporting & Analytics

• Build and maintain growth marketing dashboards that track pipeline contribution, channel performance, campaign ROI, and funnel velocity.
• Use data to inform investment decisions and communicate marketing's impact to executive leadership.

Team Leadership

• Manage, mentor, and develop a team of 2–3 growth, product, and performance marketers, fostering a culture of experimentation, accountability, and continuous improvement.
• Work directly with our Founder and CEO and key revenue leaders to execute campaign ideas. 

What We're Looking For

• Experience in B2B growth marketing, demand generation, or performance marketing, with experience managing a growth marketing team.
• Strong preference for former tech founders with experience owning the full end-to-end go to market for a high growth B2B startup.
• Proven track record of driving high-quality enterprise leads and building pipeline for high-growth B2B companies. You understand long sales cycles, buying committees, and what it takes to generate leads that Sales actually wants to work. Experience in logistics, supply chain, or enterprise SaaS is a strong plus.
• A power user of AI in your marketing workflow — you actively use tools like Claude Code, Codex, OpenClaw or similar to accelerate content creation, analysis, and campaign execution. Bonus if you've used vibe coding or low-code AI tools to build marketing pages, automations, or internal tools yourself.
• Deep expertise in paid media (Google, LinkedIn, Meta), marketing automation, and CRM systems (Salesforce).
• Strong analytical instincts — you're fluent in funnel metrics, attribution modeling, and can translate data into action.
• Experience partnering with Product teams on product-led growth initiatives.
• Excellent project management skills with the ability to run multiple campaigns simultaneously without dropping quality.
• Clear, confident communicator who can present strategy and results to senior leadership.
• A bias toward action and experimentation — you ship fast, learn fast, and iterate.

Help Facilitate Our Clients’ Duty Recovery Efforts

The opportunity: 

Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Drawback Associate to join our Drawback and Refund Services branch of our Trade Management team. In this role, you’ll be responsible for optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.

You will:

• Prepare US and foreign duty drawback or other duty and import tax refund forms and data as necessary for establishing and maintaining our clients’ drawback programs
• Collect and analyze import, export, manufacturing, and other business documents and data
• Complete data entry, when necessary, to convert data into electronic formal
• Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
• Manage and maintain import, export, and other client and claim databases
• Submit documentation and claims to Customs and follow up as necessary
• Work to ensure compliance with drawback and other regulations
• Manage the day-to-day drawback operations for clients
• Assist your team and the drawback organization with tasks that will allow for timely and effective filings of claims.
• Assist Senior Associates when onboarding team members, with client communication and when working with new clients in order to prepare for future opportunities on the drawback team. 

You should have:  

• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills, 
• Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable
• Familiarity with large sets of data
• Mastery of email communication. You keep the inbox at zero.
• High level of computer literacy. No paper. All digital.
• Some industry knowledge including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred.
• Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

The opportunity: 

We are building a new engineering team in San Francisco to own our client facing rates platform and the self-serve freight booking experience. These are two of the highest leverage surfaces in our Client App: how clients see pricing and how they book without manual intervention.

Rates sit at the center of every freight decision. You will lead the Autonomous Freight Systems team, owning the systems that power rate visibility, quoting, and pricing intelligence across ocean, air, and trucking. You will extend that work into a fully self-serve booking flow for smaller shippers: clients who commit freight on technology alone, with no account executive and no operations touch.

This is a ground-floor opportunity to build the platform that moves Flexport from an assisted-sales model to a tech-run one. You will lead an AI-first engineering team tasked with automating the complex logic of quoting and booking. This means not just building software, but building autonomous systems and AI-powered workflows that eliminate the need for manual intervention in the shipping lifecycle.

You will:

• Recruit, build, and lead a new engineering team with a heavy focus on AI-driven automation and intelligent system design.
• Partner with leadership to define how LLMs and agentic workflows can be applied to logistics pricing and customer interactions.
• Participate in critical technical discussions regarding AI model integration, data repair agents, and automated quality safeguards.
• Represent your team with leaders across different parts of the organization.
• Participate in critical technical design and product discussions.
• Invest in the development and coaching required for each team member’s success.
• Manage, measure, and communicate the team’s progress toward goals.
• Partner closely with cross-functional stakeholders to define the team’s roadmap.

You should have:

• AI/Automation Vision: Demonstrated ability to lead teams building intelligent systems, ideally involving LLMs, automated decision engines, or AI agents in production.
• Strategic Roadmap: Experience moving a business from human-led processes to autonomous, software-driven ones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• 5+ years of engineering experience with a strong technical background.
• 2+ years of experience managing engineering teams directly.
• Product Engineering Expertise: A proven track record of building complex, data-heavy applications where high-quality user interaction is the priority.
• Platform Thinking: Experience building unified interfaces that aggregate data from various backend systems into a cohesive user experience.
• Growth Leadership: Experience building and scaling teams from an early stage, including a demonstrated ability to hire, develop, and retain high-performing engineers.
• Clear Communication: The ability to translate between technical constraints and business goals for stakeholders.

It’s a plus if you have

• Experience in logistics, supply chain, or freight technology.
• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience managing distributed or hybrid teams.

#LI-onsite

Build and grow with us! Join Flexport as an Account Executive!

The Opportunity:

We are seeking an Account Executive with experience in freight, end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you’ll focus on building up Flexport’s brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer’s growth strategy with their Flexport Operations Team, jumping on a plane and travel with a prospective client to tour a Flexport warehouse, or sharing your best practices with the broader sales team in a peer learning session. This role features a 50/50 compensation model (Base + Uncapped bonus), designed for high-performers to effectively maximize their earnings through a heavily incentivized sales program.

You will

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals
• Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team
• Consult with new clients to understand their supply chain needs
• Create a value-add solution, demonstrating Flexport’s capabilities through remote and in-person meetings
• Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business
• Navigate, bundle, and sell Flexport's suite of products across the supply chain/shipment lifecycle
• Work closely with the all internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience 
• Lead the customer onboarding process by leveraging internal resources and teams

You should have

• 5+ years of experience in freight forwarding, logistics, or supply chain industries
• At least 2 years’ experience in a full cycle (prospecting to closing), quota carrying sales role
• An obsession with client happiness. You succeed when they succeed
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a structured sales process
• Proven success building and maintaining long term commercial relationships
• A naturally curious and inquisitive approach to client discovery
• Excellent communication, interpersonal, and organizational skills, with the ability to connect in both virtual and face-to-face environments
• Ability to learn fast, strong work ethic, and a burning desire to grow into a top 5% sales executive in the country

The Opportunity:

We are seeking an Account Executive with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you’ll focus on building up Flexport’s brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer’s growth strategy with their Flexport Operations Team, jumping on a plane and travel with a prospective client to tour a Flexport warehouse, or sharing your best practices with the broader sales team in a peer learning session.

You will

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals
• Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team
• Consult with new clients to understand their supply chain needs
• Create a value-add solution, demonstrating Flexport’s capabilities through remote and in-person meetings
• Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business
• Navigate, bundle, and sell Flexport's suite of products across the supply chain/shipment lifecycle
• Work closely with the all internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience 
• Lead the customer onboarding process by leveraging internal resources and teams

You should have

• 5+ years of experience in freight forwarding, logistics, or supply chain industries
• At least 2 years’ experience in a full cycle (prospecting to closing), quota carrying sales role
• An obsession with client happiness. You succeed when they succeed
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a structured sales process
• Proven success building and maintaining long term commercial relationships
• A naturally curious and inquisitive approach to client discovery
• Excellent communication, interpersonal, and organizational skills, with the ability to connect in both virtual and face-to-face environments
• Ability to learn fast, strong work ethic, and a burning desire to grow into a top 5% sales executive in the country

#li-onsite

Come join our rapidly growing team in New York City, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Your responsibilities as a Global Operations Associate include, but are not limited to, the following:

Responsibilities:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP)
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior 
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region)

Prerequisites:

• BA/BS Degree or completed professional training as forwarding agent
• 1-2+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations (Air freight knowledge is a plus)
• Fluent in Italian and English (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management, be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

What else: 

• You will work in a beautiful office in the city center of Milan with modern office equipment and a first class connection to the public transport system of Milan
• You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas
• We invest in your personal and professional development by offering you internal and external trainings
• During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day

What's in it for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunch compensation
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child

#LI-onsite

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Location:

• Remote and/or a possible short-term relocation to Hamburg (business dependent) in the first 4-6 months, after which permanent relocation to Warsaw. 

The Opportunity:

We’re looking for a highly capable Operations Associate, to join the European Operations team and support the expansion of Flexport into Poland. Spend the first 4-6 months embedded in our DACH HQ in Hamburg to master the Flexport operating processes, systems and software and support our growth in Poland by driving operational quality and best in class customer service.

The role of the Operations team is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. The Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology team to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our logistics services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

As a Operations Associate you will be responsible for setting-up and executing the end-to-end movement of shipments within a regional network. On a day-to-day basis you will coordinate multimodal supply chain operations within your region. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

This role is ideal for an individual with a strong problem solving mindset, customer obsession, and together with deep operational knowledge of the Polish freight market, is not afraid to take on a challenge. It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone.

You will:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
• You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them and take action on the improvements.
• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

You have: 

• A successfully completed a BA/BS degree in Logistics, Supply Chain, Business or high-level vocational qualification equivalent.
• 1-2 years of experience in freight forwarding, logistics / supply chain, and/or ocean freight operations (multimodal operations experience is a plus) in Poland.
• Knowledge and understanding of local Port / Terminal software systems 
• Fluent in English and Polish (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments 
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Excellent communication, interpersonal and organizational skills
• Ability to effectively build feedback loops within the team, for a product, or service
• Teamwork and relationship building
• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem
• Designing and optimizing processes
• Problem-solving capabilities: Building consensus among people with differing opinions
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• Willing to travel regularly and/or a possible short-term relocation to Hamburg, Germany (business dependent) in first 4-6 months, after which permanent relocation to Poland.

#LI-onsite

À propos de Flexport :

Chez Flexport, nous pensons que le commerce mondial peut faire progresser l'humanité. C'est pourquoi notre mission est de rendre le commerce mondial si simple qu'il se développera. Nous façonnons l'avenir d'un secteur de 10 000 milliards de dollars grâce à des solutions basées sur une technologie innovante et des équipes exceptionnelles. Aujourd'hui, des entreprises de toutes tailles, des marques émergentes aux entreprises du Fortune 500, utilisent la technologie Flexport pour transporter chaque année plus de 19 milliards de dollars de marchandises dans 112 pays. 

Les récents bouleversements de la chaîne d’approvisionnement mondiale ont mis en évidence l’importance de Flexport dans le mouvement des marchandises à l’échelle internationale. Nous sommes fiers de bénéficier du soutien des meilleurs investisseurs du secteur, qui croient en notre mission, nos solutions et nos collaborateurs. Prêt(e) à relever des défis mondiaux qui ont un impact sur les entreprises, la société et l'environnement ? Rejoignez-nous !

Lieu :

• Télétravail et/ou éventuelle relocalisation à court terme à Amsterdam (en fonction des besoins de l'entreprise) pendant les 4-6 premiers mois, suivie d'une relocalisation permanente à Paris.

L'opportunité :

Nous recherchons un(e) Operations Associate hautement compétent(e) pour rejoindre l'équipe des opérations européennes et soutenir l'expansion de Flexport en France. Vous passerez les 4 à 6 premiers mois intégré(e) à notre siège EMEA à Amsterdam afin de maîtriser les processus opérationnels, les systèmes et les logiciels de Flexport, tout en contribuant à notre croissance en France grâce à une qualité opérationnelle irréprochable et un service client de premier ordre. 

Le rôle de l'équipe des opérations est essentiel pour concrétiser la mission de Flexport : faciliter le commerce mondial pour tous. Au cœur de la satisfaction de nos clients et de la gestion de nos partenaires, elle travaille en étroite collaboration avec nos équipes technologiques afin de stimuler l'innovation à travers l'automatisation des processus. Dans le cadre de notre ambition de développer un réseau mondial, nos équipes opérationnelles sont stratégiquement réparties à travers le monde pour gérer et exécuter les services et produits logistiques que nous offrons à nos clients et partenaires.

Flexport Global Operations place la barre très haut en s’appuyant sur les données pour piloter les chaînes d'approvisionnement de nos clients et identifier des opportunités d'amélioration continue en matière de planification, de réactivité et d’exécution globale.

En tant que Operations Associate, vous serez responsable de la mise en place et de l'exécution du mouvement de bout en bout des expéditions au sein d'un réseau régional. Au quotidien, vous coordonnerez les opérations multimodales dans votre région. Ce rôle vise à offrir une expérience client de première classe en garantissant la qualité et la ponctualité des performances. Ce poste est idéal pour une personne dotée d'un fort esprit de résolution de problèmes, d'une véritable obsession pour la satisfaction client, d’une solide expertise opérationnelle du marché du fret français et prête à relever des défis. C'est une opportunité passionnante de contribuer à la croissance de l'entreprise et de réaliser notre mission : faciliter le commerce mondial pour tous.

Vous allez :

• Être en « première ligne » pour garantir le plus haut niveau de qualité Flexport : les expéditions se déplacent à temps et les exceptions sont traitées de manière appropriée. 
• De plus, soutenir votre équipe dans les demandes d’escalades de moyenne à haute importance, les mouvements de haute complexité, la communication délicate et d’autres points de contact tactiques. 
• Vous aiderez également le responsable dans la supervision de l'équipe afin d’améliorer et de fournir d'excellentes performances, notamment en termes de qualité des données et la ponctualité des jalons d'expédition ; tout en veillant au respect des KPI et SLA internes.
• Vous suivrez les procédures opérationnelles standard (« SOP ») et participerez à la création d'une infrastructure et de procédures opérationnelles évolutives pour garantir efficacité et productivité maximales pour vos clients. 
• Vous rechercherez en permanence des opportunités d’amélioration et mettez en œuvre les actions nécessaires. 
• Vous représenterez personnellement la proposition de valeur de Flexport en dirigeant la mise en œuvre commerciale et l'exécution des expéditions pour les nouveaux clients et opportunités. 
• Vous agirez en tant que point de contact principal pour les escalades internes et externes, en vous assurant de résoudre rapidement les problèmes des clients et de garantir des opérations fluides à l'origine et à la destination, en remontant les problèmes si nécessaire. 
• Vous agirez toujours dans le meilleur intérêt de l'entreprise en évitant les pertes financières (« leakages ») et en adoptant un comportement soucieux des coûts.

Globalement, votre équipe va :

• Coordonner de manière transparente les opérations logistiques quotidiennes avec les partenaires internes et externes tels que les compagnies maritimes, les fournisseurs de transport intermodal et local, les douanes, la gestion des voies commerciales (« trade lane »), l'entreposage, le transbordement et le transport routier. 
• Exécuter le mouvement de bout en bout des expéditions de fret au sein d'un réseau régional (importations et exportations), y compris les mouvements intermodaux. 
• Soutenir les expéditions gérées par les partenaires tout en favorisant leur autonomie (selon la région concernée).

Vous avez : 

• Un BTS Gestion des transports et logistique associée (GTLA) obtenu avec succès ou un diplôme BA/BS en logistique, chaîne d'approvisionnement, commerce ou équivalent 
• 1-2 ans d'expérience en tant qu’agent de transit international, la logistique / chaîne d'approvisionnement, et/ou les opérations de fret maritime (une expérience des opérations multimodales est un plus) en France. 
• Connaissance et compréhension des systèmes logiciels portuaires / terminaux locaux (par exemple, Ci5 de SOGET, AP+ de MGI, CargoWise, etc.). 
• Maîtrise de l'anglais et du français (d'autres langues européennes sont un plus) 
• Capable de s'adapter rapidement aux nouvelles technologies et de s'épanouir dans un environnement dynamique,
• Gestion efficace du temps. Être capable de prioriser et de gérer correctement un grand volume de tâches et d'engagements 
• Une approche pratique, axée sur les processus, une pensée structurée avec de solides capacités de résolution de problèmes 
• Excellentes compétences en communication, relations interpersonnelles et organisationnelles 
• Capacité à mettre en place efficacement des boucles de rétroaction au sein de l'équipe, pour un produit ou un service 
• Travail d'équipe et établissement de relations 
• Un état d'esprit axé sur le service client ; vous êtes obsédé(e) par la satisfaction du client et vous vous efforcez d'enquêter et de résoudre le problème du client 
• Conception et optimisation continue des processus 
• Résolution de problèmes : savoir établir un consensus parmi des interlocuteurs aux opinions divergentes 
• Adopter une approche « conformité d'abord » pour satisfaire nos régulateurs et les convaincre de la valeur de Flexport, car nous opérons dans un secteur fortement réglementé. 
• Disposé(e) à voyager régulièrement et/ou à une éventuelle relocalisation à court terme à Amsterdam (en fonction des besoins de l'entreprise) pendant les 4 à 6 premiers mois, suivie d'une relocalisation permanente à Paris.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Help our customers improve their global supply chains

The Opportunity:

The Global Operations Specialist is a critical part of Flexport's mission to make global commerce so easy there will be more of it. In this role, your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals. Your work directly supports Flexport’s end customers in achieving their logistics goals by executing the end-to-end movement of shipments. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission.

As a Global Operations Specialist, you are obsessed with executing a shipment lifecycle through ensuring data integrity is maintained at the highest standard and delays are minimized with urgency and bias to action.

As a new team member in our Americas Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will

• Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination 
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately
• Serve as the first point of escalation for issue resolution, ensuring prompt and effective resolution to provide the best customer experience. 
• Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in-line with productivity goals.
• Analyze data to root-cause defects and support continuous improvement efforts. 
• Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs

You should have

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved 
• Fluency in English, both written and verbal
• Strong attention to detail in a high-energy, fast-paced environment
• The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Senior Customs Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes from emerging brands to Fortune 500s use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Take the Lead in Global Trade

The opportunity

As a Senior Customs Specialist, you’ve moved beyond the fundamentals and this role reflects that. You’ll be a critical contributor on our core Customs team, a product poised for more than 10x growth in the next five years, bringing both operational excellence and strategic insight to everything you do.

In this role, you’ll own a book of business, navigate complex entries end-to-end, and serve as a trusted resource for clients, partners, and teammates alike. You’ll use Flexport’s state-of-the-art technology to streamline customs processes, mentor those around you, and help shape the procedures that guide the entire team. If you’re ready to deepen your expertise, expand your impact, and grow into a thought leader in customs brokerage, this is your next step.

What you’ll do

• Own complex entry filing: Handle a high-volume, high-accuracy workload by filing moderately complex entries end-to-end, including entries with unique procedures, detailed PGA requirements, and non-standard processes while maintaining strict accuracy standards.
• Serve as account lead: Be the first point of contact for your assigned book of business or paired accounts, responding to demand inquiries, resolving escalations, and fostering strong, trusted relationships with clients and logistics partners.
• Keep the queue running: Resolve errors daily, troubleshoot entry rejections and exceptions, identify missing information, keep the entire queue moving efficiently, and help junior team members work through their own issues.
• Drive compliance and accuracy: Use authoritative sources to navigate regulatory requirements, update and create complex SOPs with proper citations, and explain compliance issues clearly to clients and internal stakeholders.
• Support client success: Facilitate smooth client onboarding, lead on-site QBRs, and create customized reporting to provide clients and internal stakeholders with actionable insights.
• Develop the team around you: Contribute to team development by helping train new employees, providing ongoing training on client procedures and SOPs, and overseeing work queue distribution at the direction of the manager.
• Contribute to Flexport’s growth: Submit tickets to and work directly with engineering and product teams on BRDs, testing, and quality feedback, answer CBP inquiries and coordinate with the compliance team as needed, and support broader customs organization initiatives as assigned.

This role is for you if you…

• Have proven customs experience: External hires bring a minimum of 2 years (recommended 3+) of hands-on entry filing experience.
• Are operationally proficient end-to-end: You can file and troubleshoot moderately complex entries independently, cite authoritative customs sources, update SOPs, run reports, and explain entry concepts clearly to clients and teammates.
• Lead with a compliance-first mindset: You hold yourself to the highest standards of regulatory adherence, file with high accuracy, and treat errors as unacceptable.
• Are humble and always learning: You know what you don’t know, escalate questions at the right time, and proactively seek answers rather than repeating the same questions documenting and sharing your learnings with the team.
• Communicate with confidence: You can speak confidently with medium-sized, higher-stakes audiences, whether assisting on a sales call, explaining a complex customs issue, or leading a QBR. Communication is always professional both in writing and verbally.
• Are highly organized and team-oriented: You manage your workload efficiently enough to regularly assist teammates, volunteer before day’s end, and contribute to broader team or organization initiatives without sacrificing your core responsibilities.
• Are solutions-oriented: You identify process gaps and address them directly, propose creative solutions, and approach every problem with urgency, accuracy, and a drive to move to the next challenge.

Global trade is the circulatory system of the world economy, but it is currently blocked by a century-old problem: Customs. It is complex, fragmented, and notoriously manual—a friction layer that slows down $19 billion worth of goods for our clients every year.

At Flexport, we are not just digitizing forms; we are building the Operating System for Global Customs.

We are looking for a Group Product Manager / Director of Product to lead this critical vertical. You will own the strategy and execution for a product suite that serves as the "API" between global commerce and government regulation. This is not a maintenance role. We need a builder to transform a high-stakes, regulated domain into a high-velocity automated platform. If you want to solve problems that scare other Product Managers—and lead a talented team to ship the solution—this is your arena.

Why We Win

Customs is a crowded market, but we stand alone. Here is why top global shippers are leaving legacy providers to run on Flexport:

• We are the only Tech-Native Player: We are the only major company in this space founded in the modern internet era. While our competitors are bogged down by infrastructure that predates Netscape, we build with the speed and agility of a Silicon Valley software company.
• The "Single Pane of Glass": Customers don't want black boxes; they want control. We offer the industry's only unified Control Tower—a modern platform where clients can track shipments, manage compliance, and take immediate action in real-time.
• Speed is our Survival Skill: In a landscape defined by rapid geopolitical shifts and volatile tariff regimes (e.g. new Trump tariffs), our competitors take months to update their manuals. Because we are code-first, we adapt instantly, giving our clients a massive competitive edge.
• AI-Driven Compliance: We don't just throw people at problems; we throw intelligence. We are pioneering automated compliance, leveraging our deep domain expertise to build tools like our Tariff Simulator, which has become the internet’s standard for calculating landed costs.
• Unrivaled Financial Recovery: We turn compliance into revenue. Our world-leading Duty Drawback product uses advanced algorithms to identify refund opportunities that human auditors miss. We regularly outperform the competition by up to 10x in recovering "free money" from the government for our clients.

This is a rare opportunity to lead product strategy at the intersection of AI and one of the most critical, under-innovated areas of global trade. You'll own products that directly impact how $19 billion of goods clear customs across 112 countries, keeping supply chains moving in an era of unprecedented regulatory complexity.

The Role

We are looking for a Group Product Manager / Director of Product to lead our Customs product vertical. You will manage a team of Product Managers while remaining hands-on with the strategy and execution of our most complex technical products. You will own the roadmap for the Global Customs suite, ensuring we deliver compliant, high-velocity clearing solutions for our global customers.

Responsibilities

• Team Leadership (Coach): Manage, mentor, and develop a team of 3–6 Product Managers. Foster a culture of technical excellence, user empathy, and high-velocity shipping.
• Product Strategy: Define the 6–18 month roadmap for the Customs vertical. Translate high-level business goals (revenue, efficiency) into actionable product initiatives and OKRs.
• Execution (Player): "Roll up your sleeves" to directly lead critical 0-to-1 initiatives or complex API integrations when necessary. You are not just managing; you are building.
• Cross-Functional Alignment: Serve as the primary product counterpart to Engineering Managers and Staff Designers. Drive alignment across Operations, Legal, and Compliance teams to ensure our products meet strict regulatory standards.
• Operational Excellence: Improve our product development processes. Ensure your team writes clear PRDs, manages backlogs effectively, and uses data to drive decisions.

Minimum Qualifications

• 8+ years of Product Management experience, with a focus on technical or B2B products.
• 3+ years of experience managing other Product Managers (e.g., as a Lead PM or GPM).
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Strong technical fluency; comfort discussing API design, data models, and system architecture with engineering teams.
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

How we work:

• We model the real world: Our domain is complex (customs, logistics), so we value deep domain immersion over superficial fixes. We encourage PMs to "go see" the operations floor.
• You have full ownership of the Customs roadmap. We align on outcomes, not features.
• We come to the office at at least three times a week to hang out, have lunch, white board, and collaborate.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis 
• Commute expenses: Flexport will cover  home-office commuting costs for employees living outside of Amsterdam
• 25 working days as vacation days based on full time employment.
• Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. 
• A defined pension contribution scheme
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Help Win New Business

The Opportunity: 

Operating at the intersection of logistics and tech has allowed Flexport to develop a unique value proposition that customers all over the globe love, resulting in exponential growth over the last 10+ years. Flexport today connects more than 10,000 clients across 100+ countries, and our role is to help businesses of all sizes find the global trade solutions that will empower their success.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. With revenue growing at breakneck speed, we’re looking for a consultative and tenacious Inbound Sales Development Representative to join our growing Sales Team based out of our Chicago Office!

You will:

• Identify and qualify new inbound sales opportunities for Flexport

• Partner closely with marketing in developing, testing, and implementing new inbound funnels

• Work with Account Executives to identify and prioritize strategic opportunities in your market segment 

• Demonstrate the value of our offering through phone calls, email, and other social mediums

• Shadow Account Executives in meetings and other activities to help you acquire the skills you’ll need for the next role on the Flexport sales team.

You should have:  

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!

• Excellent communication, interpersonal, and organizational skills

• An enthusiasm for cold-calling prospects and a willingness to hop on the phone with new people every day and explain Flexport’s value propositions it relates to each individual you speak with

• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

The Opportunity

At Flexport, we’re on a mission to make global trade simple for everyone. We’re looking for an Manager, Air Operations to lead our Gateway Operations in Cambodia. In this role, you’ll guide a team of operations specialists to manage air shipments from start to finish — making sure our customers’ cargo moves smoothly, efficiently, and on time.

What You’ll Do

• Lead and support the air operations team in managing daily export/ import shipments.
• Oversee the full shipment lifecycle — from booking and pickup to airline handover and final delivery.
• Coach and develop team members to help them grow and perform at their best.
• Act as the main point of contact for escalations and ensure quick, effective resolutions.
• Build and maintain strong partnerships with airlines, terminals, and trucking providers.
• Collaborate with internal teams such as planning, sales, customs, and destination offices to ensure seamless coordination.
• Continuously improve workflows to enhance efficiency and customer experience.
• Ensure all activities follow Flexport’s standards, policies, and local regulations.
• Identify opportunities to improve workflows — saving time, reducing costs, and boosting productivity.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Manage & keep good relationships with external vendor, providers to get support and handle shipment smoothly.
• Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies, streamlining processes, and collaborating with teams to implement new workflows, optimize existing systems, and integrate new technologies.

What you will need:

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations.
• 2 to 3years of leadership experience
• Very good knowledge of Air export & import rules & regulations in Cambodia
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good communication of written and spoken English.Chinese is a plus

Mindset: 

We’re looking for folks that have:

• Excitement to manage relations and create a best-in-class operational structure
• Demonstrated ability to lead teams in day-to-day execution and process improvement
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and squad happiness
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent

Skills:

• Coaching your colleagues
• Encouraging your team to improve how the team works
• Helping your team learn from their performance outcomes
• Inspiring your team
• Engaging a customer with empathy and without bias
• Pressure testing qualitative and quantitative work
• Building strategy through a customer viability lens
• Designing processes
• Leading difficult conversations 
• Forming hypothesis and developing experiments
• Communicating with structure (“A mastery of (internal) communication”)
• Managing time and commitments (“Next-level attention to detail”)
• Investigating and troubleshooting the customer’s problem
• Execute complex processes without missing adaptive opportunities
• Applying policy, process, and best practices
• Organizing, leading, and participating in meetings

Growth and development:

Skills you can advance in this role:

• All of the above +
• Leading your team’s adaptive performance process
• Setting a vision and theory of impact for a team
• Logos 1 consensus building
• Building consensus among people with strong, differing opinions
• Generating ideas by analyzing your competitors
• Diagnosing a client’s deeper needs
• Gathering qualitative and quantitative customer insight through experiments

What you will learn:

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency
• How to motivate teams and lead performance in an ambiguous environment, research and implement operational hypotheses and inform the strategy of a newly built team.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the ocean industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Becoming a leader of leaders. You learn how to be a player-coach who apprentices team leaders on skill development.
• Deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You build processes and tools or lead webinars to amplify your knowledge.

The Opportunity:

Flexport is seeking a Manager, Carrier Operations to drive the tactical execution and day-to-day performance of our parcel transportation network. Reporting directly to the Senior Manager of Carrier Operations, you will be the front-line lead for carrier accountability, ensuring our partners meet the rigorous On-Time Delivery (OTD) and On-Time Pickup (OTP) standards our merchants expect. You will turn performance data into action and maintain the operational pulse of the network.

What You Will Do:

Execute Carrier Performance & Accountability

• Daily Operational Lead: Serve as the primary point of contact for day-to-day engagements with national and regional carriers.
• Performance Monitoring: Conduct weekly carrier sessions and monthly deep-dives to track compliance with SLAs, focusing specifically on OTP and OTD excellence.
• Rapid Resolution: Act as the first point of escalation for real-time performance issues, executing recovery programs to mitigate merchant impact.
• Dashboard Management: Maintain and utilize reporting dashboards to ensure partners are consistently meeting performance thresholds.

Support Strategic Initiatives & Procurement

• RFP Support: Assist the Senior Manager in the execution of RFPs by gathering requirements and validating carrier data for parcel and regional delivery modes.
• Financial Integrity: Perform regular audits of carrier invoices to identify discrepancies and ensure billing accuracy across the network.
• Operational Implementation: Help execute "Special Ops" and strategic initiatives by translating long-term plans into actionable daily tasks.

Cross-Functional Collaboration

• Bridge Tech & Ops: Work with internal Product and Engineering teams to troubleshoot tool issues and provide feedback on operational pain points.
• Warehouse Alignment: Partner closely with Warehouse and Fulfillment teams to ensure smooth hand-offs at injection points.
• SOP Development: Draft and update Standard Operating Procedures (SOPs) for new carrier integrations and compliance frameworks.

What You’ll Need:

• Experience: 4-6+ years of experience in transportation, logistics, or supply chain operations, with a focus on parcel or trucking networks.
• Carrier Management: Proven experience in a "front-line" role managing carrier performance and holding partners accountable to SLAs.
• Data Proficiency: Strong ability to use SQL and BI tools (Looker, Tableau) to analyze parcel data and track KPIs.
• Problem Solving: A proactive mindset with the ability to handle high-pressure escalations and navigate operational ambiguity.
• Communication: Strong professional communication skills to manage external partners firmly and collaborate effectively with internal teams.
• Education: Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.

The opportunity:

The role of the Manager Ocean Operations is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals, trucking providers and our clients. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global commerce so easy there will be more of it.

This role is designed to hire, train, and develop a team of motivated operations experts while strategically leading them through the complex world of freight forwarding.  You will work cross-functionally to navigate ambiguous challenges and establish a world-class operating team. At this stage in Flexport's journey, we understand that great leadership is what will help us achieve our goal. We also understand that great leaders have to learn how to balance tactical and adaptive responsibilities. A leader who is too tactical will squelch the creativity and motivation of their teams. A leader who is too adaptive will create a lot of wasted time and effort, which will also squelch the motivation of their teams. Your job as a leader is to create balance for those you manage.

Tactical Responsibilities:

As an Ocean Operations leader, you are an expert in executing the end-to-end movement of shipments within a regional network including FCL and LCL import and export shipments.

• You will hire, coach and build a 5 -10 person team responsible for the end-to-end movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.
• You will personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• You will guard the “front line” in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move “on-time” and exceptions are resolved quickly and appropriately. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
• You will design a scalable operational infrastructure and procedures to ensure your team is delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
• As an Ocean team leader you will:
• Monitor regional vendor (e.g. carrier, trucker) performance and partner with Procurement on performance management initiatives.
• You will serve as the primary relationship manager for internal and external partners in your region such as shippers, terminals, carriers, container freight stations, customs brokers, truckers, the Customs team and the Ocean Operations team. You will be the primary point of contact for internal and external escalations.

Adaptive Responsibilities:

• You will work with gateway and global management to ensure the right metrics and data are in place to empower your regional team to deliver great performance.
• You will be responsible for monitoring and improving overall cost-to-serve while maintaining a high level of client satisfaction.
• You will help design and implement operational infrastructure and procedures in the team you oversee while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
• You will empower your team to prioritize and align on key initiatives, experiment with the best ways to drive growth and maintain high on-the-job motivation.
• You will be an active student, learning the skills of leadership which Flexport will strive to apprentice.
• You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.
• You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.

What you will need:

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations.
• 2 to 3years of leadership experience
• Very good knowledge of ocean export & import rules & regulations in Cambodia
• Thorough understanding of both FCL and LCL business
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good communication of written and spoken English.Chinese is a plus.

Mindset: 

We’re looking for folks that have:

• Excitement to manage relations and create a best-in-class operational structure
• Demonstrated ability to lead teams in day-to-day execution and process improvement
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and squad happiness
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent

Skills:

• Coaching your colleagues
• Encouraging your team to improve how the team works
• Helping your team learn from their performance outcomes
• Inspiring your team
• Engaging a customer with empathy and without bias
• Pressure testing qualitative and quantitative work
• Building strategy through a customer viability lens
• Designing processes
• Leading difficult conversations 
• Forming hypothesis and developing experiments
• Communicating with structure (“A mastery of (internal) communication”)
• Managing time and commitments (“Next-level attention to detail”)
• Investigating and troubleshooting the customer’s problem
• Execute complex processes without missing adaptive opportunities
• Applying policy, process, and best practices
• Organizing, leading, and participating in meetings

Growth and development:

Skills you can advance in this role:

• All of the above +
• Leading your team’s adaptive performance process
• Setting a vision and theory of impact for a team
• Logos 1 consensus building
• Building consensus among people with strong, differing opinions
• Generating ideas by analyzing your competitors
• Diagnosing a client’s deeper needs
• Gathering qualitative and quantitative customer insight through experiments

What you will learn:

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency
• How to motivate teams and lead performance in an ambiguous environment, research and implement operational hypotheses and inform the strategy of a newly built team.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the ocean industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Becoming a leader of leaders. You learn how to be a player-coach who apprentices team leaders on skill development.
• Deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You build processes and tools or lead webinars to amplify your knowledge.

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.