Help our customers improve their global supply chains

The Opportunity: 

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work - helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability.

What You’ll Do:

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improving the system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 2 to 5 years of experience in air operation or related roles in freight forwarding/logistics.
• IATA Certification
• Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

What You’ll Gain:

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles.
• Be part of a fast-growing international company with training and development from global experts.

Your responsibilities as a Global Operations Associate include, but are not limited to, the following:

Responsibilities:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP)
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior 
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region)

Prerequisites:

• BA/BS Degree or completed professional training as forwarding agent
• 1-2+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations (Air freight knowledge is a plus)
• Fluent in Italian and English (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management, be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

What else: 

• You will work in a beautiful office in the city center of Milan with modern office equipment and a first class connection to the public transport system of Milan
• You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas
• We invest in your personal and professional development by offering you internal and external trainings
• During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day

What's in it for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunch compensation
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child

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