The Opportunity

As a Senior Air Operations Associate, you’ll handle complex airfreight cases while guiding a small team to deliver consistent, high-quality execution. This role is ideal for experienced operators ready to step into leadership — solving problems, coaching teammates, and driving process improvements to build the next generation of operations leaders in Vietnam.

What You’ll Do

In this role, you’ll keep our airfreight operations running smoothly while leading a small team to deliver great results. You’ll solve problems, guide teammates, and make sure shipments move on time with accuracy and care.

• Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.
• Act as the first escalation point for all shipments exceptions
• Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.
• Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.
• Support new projects such as carrier integrations, client onboarding, and system/process upgrades.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Build strong relationships with customers, internal stakeholders, and external service providers.
• Supervise a small team of associates and collaborate closely with other departments.
• Step in as acting squad lead when required, preparing for future leadership roles.

What We’re Looking For

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
• 3–7 years of experience in freight forwarding, or logistics operations.
• Strong understanding of air freight processes and import/export handling.
• Fluent in Vietnamese; comfortable communicating in English (written & spoken).
• Experience coaching or mentoring junior teammates.
• Detail-oriented, proactive, and able to handle multiple shipments under pressure.
• Customer-focused mindset with strong problem-solving skills.

What You’ll Gain

• Opportunity to lead a small squad and grow your leadership skills.
• Hands-on experience in Vietnam’s air freight operations with Flexport’s global network.
• Clear career path to Team Leader or Manager roles as Flexport Vietnam scales.
• Exposure to global systems, tools, and best practices in logistics.

As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, and administration of marketplace prices.

Your responsibilities: 

Develop end-to-end pricing solutions for Flexport customers

• Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs. 
• Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases
• Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management
• Follow up with customers on spot pricing submissions to increase likelihood of conversion

Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving

• Triage incoming pricing requests and find a resolution 
• Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate
• Constantly monitor group emails, Slacks, and offer support wherever possible

Drive and support initiatives to promote growth and profitability for the region

• Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
• Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc)
• Identify opportunities to improve pricing strategies and increase profitability
• Proactively follow-up on lost pricing requests and new opportunities

Identify areas for process improvements and contribute to future automation designs

• Master all Flexport internal tools and databases for maintaining buy and sell rates
• Take a critical approach to company and customer SOPs and identify ways to improve them
• Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region
• Proactively share risks & barriers with regional air freight leadership and work to resolve them
• Embody a “can-do” attitude at all times

Requirements:

• Minimum BA/BS and 2-3 year(s) of related work experience
• Knowledge of operations, procurement and technology within the industry
• Experience with regards to imports and/or exports from a sales, operational or procurement perspective 
• Experience building and maintaining relationships and partnerships with vendors
• Analytical skills and metric / data based approach to solving problems
• Strong analytical background and knowledge of analytical tools (Excel, etc); basic programming capabilities a plus
• Strategic vision and ground floor execution
• Excellent communication, interpersonal, and organizational skills

We offer: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment
• Lunch food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee.
• Health insurance:  employee contribution part is covered by Flexport
• 25 paid vacation days
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

#LI-onsite

The Opportunity

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work — helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

What You’ll Do

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improve system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics.
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
• We are looking for candidates who are flexible and open to work on weekends.

What You’ll Gain

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
• Be part of a fast-growing international company with training and development from global experts.

The Opportunity

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work — helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

What You’ll Do

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improve system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics.
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
• We are looking for candidates who are flexible and open to work on weekends.

What You’ll Gain

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
• Be part of a fast-growing international company with training and development from global experts.