The Opportunity:

As an Ocean Operations Associate, you’ll sit at the core of this transformation, owning performance management for our ocean gateway operations in Vietnam. You’ll collaborate with ocean carriers, freight forwarding and trucking partners, as well as cross-functional teams across Flexport, to drive consistent execution, build scalable processes, and deliver high-quality service for our clients.

You will:

• Build and implement operational performance frameworks, processes, and tools to measure partner performance in the Vietnam market.
• Manage and drive the performance of ocean carriers and forwarding partners, using global metrics, dashboards, and reporting to ensure consistency and quality.
• Act as a strategic advisor and coach to external partners and internal operators, identifying gaps and driving solutions through process standardization and training.
• Design and deliver training programs to upskill partners and internal teams, focusing on operational excellence.
• Lead onboarding for new shippers, ensuring a smooth experience and setting them up for long-term success.
• Manage client communications and proactively resolve operational escalations.
• Support creation of internal enablement content so commercial and ops teams can confidently manage import/export flows.
• Define and monitor performance and product adoption metrics in alignment with key stakeholders, including Global Ocean BU and Account Management.
• Prepare analysis and presentations for monthly/quarterly business and partner reviews.
• Work on continuous process improvements
• Additional projects and duties as assigned

You should have:

• A BA/BS degree and 2–4+ years of experience in logistics, supply chain, program/project management, or consulting.
• Strong written and verbal communication skills in both Vietnamese (native) and English (business level).
• Excellent stakeholder management skills with the ability to build trust, influence cross-functionally, and work across cultures.
• Commercial awareness and strategic thinking, with the ability to turn insights into action.
• Experience driving initiatives from idea to execution with high attention to detail.
• Comfortable working with data to diagnose problems and validate solutions.
• A bias toward action, the courage to challenge the status quo, and a mindset focused on continuous improvement.
• A "compliance-first" attitude—you understand that global trade runs on trust and regulation.

Develop and strengthen financial processes that create client value

Role Overview

We are looking for detail-oriented professionals to support our Accounts Payable function through high-volume invoice processing or specialized freight auditing, validating invoices against contracts, rate agreements, and shipment records while collaborating with internal teams and external vendors to resolve discrepancies. The ideal candidate has strong analytical skills, attention to detail, and experience in freight auditing or accounts payable.

Key Responsibilities

• Enter a high volume of invoices, ensuring timeliness and accuracy.
• Support the implementation of automation tools and identify opportunities to streamline workflows and reduce manual errors.
• Identify opportunities to streamline invoice processing and reduce errors.
• Review and validate freight invoices against contracts, rate agreements, and shipment records to identify discrepancies in rates, surcharges, or billing.
• Identify and resolve discrepancies related to rates, surcharges, accessorial charges, and billing errors.
• Collaborate with carriers, vendors, and internal stakeholders to resolve billing disputes and discrepancies efficiently.
• Maintain professional and proactive communication with vendors to ensure timely dispute resolution.
• Maintain accurate financial records, audit findings, and documentation of transactions within AP and ERP systems.
• Ensure adherence to company policies, contractual terms, and regulatory requirements in freight auditing.
• Contribute to reconciliation efforts and, for senior roles, assist in training team members on vendor auditing processes.

Qualifications & Requirements

• 3 – 5 years of experience in Accounts Payable, finance, data entry, or logistics/freight auditing.
• Degree in Finance/Accounting or related functions.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis) and experience with AP is a plus.
• Familiarity with ERP systems (e.g., NetSuite) and audit tools like KBS is a plus.
• Understanding of invoice matching, shipment records, freight rate structures, and accessorial charges.
• Strong ability to identify discrepancies, analyze root causes, and recommend effective solutions.
• Effective written and verbal communication skills for professional interactions with internal teams and external vendors.
• Knowledge of financial controls, regulatory requirements, and company audit metrics.
• Ability to work in a matrixed environment with multiple stakeholders.

The Opportunity

As a Senior Air Operations Associate, you’ll handle complex airfreight cases while guiding a small team to deliver consistent, high-quality execution. This role is ideal for experienced operators ready to step into leadership — solving problems, coaching teammates, and driving process improvements to build the next generation of operations leaders in Vietnam.

What You’ll Do

In this role, you’ll keep our airfreight operations running smoothly while leading a small team to deliver great results. You’ll solve problems, guide teammates, and make sure shipments move on time with accuracy and care.

• Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.
• Act as the first escalation point for all shipments exceptions
• Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.
• Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.
• Support new projects such as carrier integrations, client onboarding, and system/process upgrades.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Build strong relationships with customers, internal stakeholders, and external service providers.
• Supervise a small team of associates and collaborate closely with other departments.
• Step in as acting squad lead when required, preparing for future leadership roles.

What We’re Looking For

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
• 3–7 years of experience in freight forwarding, or logistics operations.
• Strong understanding of air freight processes and import/export handling.
• Fluent in Vietnamese; comfortable communicating in English (written & spoken).
• Experience coaching or mentoring junior teammates.
• Detail-oriented, proactive, and able to handle multiple shipments under pressure.
• Customer-focused mindset with strong problem-solving skills.

What You’ll Gain

• Opportunity to lead a small squad and grow your leadership skills.
• Hands-on experience in Vietnam’s air freight operations with Flexport’s global network.
• Clear career path to Team Leader or Manager roles as Flexport Vietnam scales.
• Exposure to global systems, tools, and best practices in logistics.