Global trade is the circulatory system of the world economy, but it is currently blocked by a century-old problem: Customs. It is complex, fragmented, and notoriously manual—a friction layer that slows down $19 billion worth of goods for our clients every year.

At Flexport, we are not just digitizing forms; we are building the Operating System for Global Customs.

We are looking for a Group Product Manager / Director of Product to lead this critical vertical. You will own the strategy and execution for a product suite that serves as the "API" between global commerce and government regulation. This is not a maintenance role. We need a builder to transform a high-stakes, regulated domain into a high-velocity automated platform. If you want to solve problems that scare other Product Managers—and lead a talented team to ship the solution—this is your arena.

Why We Win

Customs is a crowded market, but we stand alone. Here is why top global shippers are leaving legacy providers to run on Flexport:

• We are the only Tech-Native Player: We are the only major company in this space founded in the modern internet era. While our competitors are bogged down by infrastructure that predates Netscape, we build with the speed and agility of a Silicon Valley software company.
• The "Single Pane of Glass": Customers don't want black boxes; they want control. We offer the industry's only unified Control Tower—a modern platform where clients can track shipments, manage compliance, and take immediate action in real-time.
• Speed is our Survival Skill: In a landscape defined by rapid geopolitical shifts and volatile tariff regimes (e.g. new Trump tariffs), our competitors take months to update their manuals. Because we are code-first, we adapt instantly, giving our clients a massive competitive edge.
• AI-Driven Compliance: We don't just throw people at problems; we throw intelligence. We are pioneering automated compliance, leveraging our deep domain expertise to build tools like our Tariff Simulator, which has become the internet’s standard for calculating landed costs.
• Unrivaled Financial Recovery: We turn compliance into revenue. Our world-leading Duty Drawback product uses advanced algorithms to identify refund opportunities that human auditors miss. We regularly outperform the competition by up to 10x in recovering "free money" from the government for our clients.

This is a rare opportunity to lead product strategy at the intersection of AI and one of the most critical, under-innovated areas of global trade. You'll own products that directly impact how $19 billion of goods clear customs across 112 countries, keeping supply chains moving in an era of unprecedented regulatory complexity.

The Role

We are looking for a Group Product Manager / Director of Product to lead our Customs product vertical. You will manage a team of Product Managers while remaining hands-on with the strategy and execution of our most complex technical products. You will own the roadmap for the Global Customs suite, ensuring we deliver compliant, high-velocity clearing solutions for our global customers.

Responsibilities

• Team Leadership (Coach): Manage, mentor, and develop a team of 3–6 Product Managers. Foster a culture of technical excellence, user empathy, and high-velocity shipping.
• Product Strategy: Define the 6–18 month roadmap for the Customs vertical. Translate high-level business goals (revenue, efficiency) into actionable product initiatives and OKRs.
• Execution (Player): "Roll up your sleeves" to directly lead critical 0-to-1 initiatives or complex API integrations when necessary. You are not just managing; you are building.
• Cross-Functional Alignment: Serve as the primary product counterpart to Engineering Managers and Staff Designers. Drive alignment across Operations, Legal, and Compliance teams to ensure our products meet strict regulatory standards.
• Operational Excellence: Improve our product development processes. Ensure your team writes clear PRDs, manages backlogs effectively, and uses data to drive decisions.

Minimum Qualifications

• 8+ years of Product Management experience, with a focus on technical or B2B products.
• 3+ years of experience managing other Product Managers (e.g., as a Lead PM or GPM).
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Strong technical fluency; comfort discussing API design, data models, and system architecture with engineering teams.
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

How we work:

• We model the real world: Our domain is complex (customs, logistics), so we value deep domain immersion over superficial fixes. We encourage PMs to "go see" the operations floor.
• You have full ownership of the Customs roadmap. We align on outcomes, not features.
• We come to the office at at least three times a week to hang out, have lunch, white board, and collaborate.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis 
• Commute expenses: Flexport will cover  home-office commuting costs for employees living outside of Amsterdam
• 25 working days as vacation days based on full time employment.
• Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. 
• A defined pension contribution scheme
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

The Role:

We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem.

Key Responsibilities:

• Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Product Leadership & Mentorship: Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications:

• Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing.
• Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact.
• Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data.
• Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO.
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

Why This Challenge Matters:

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

Bonus Points if you have:

• Experience with NetSuite, Stripe, or high-volume transactional billing systems.

Why Flexport:

At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Collaborative, inclusive, and diverse work culture.

Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

#LI-hybrid

The opportunity: 

We're looking for a Staff Product Manager to own and drive strategy across a product domain at Flexport. This is not a single-feature role. You will define the vision for how multiple product surfaces work together to serve clients and operators across global logistics, then execute against that vision with a high degree of autonomy.

Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you shape will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. You will work across multiple engineering teams and coordinate with other PMs to ensure your domain delivers cohesive, measurable outcomes. You will also raise the bar for the PM team through mentorship, better frameworks, and sharper thinking on the hardest product problems we face.

This is a role for someone with deep product experience, strong analytical instincts, and the ability to operate at both the strategic and execution level in a complex, data-rich environment.

You will:

• Define and drive product strategy for a domain that spans multiple teams, user types, or workflow stages
• Own the end-to-end roadmap for your domain: identifying the highest-leverage problems, sequencing investment, and making clear trade-off recommendations to leadership
• Partner with Engineering, Design, Sales, Operations, and other product teams to align priorities and ship integrated experiences across surfaces
• Use data to set direction, not just measure results. Building metrics frameworks that connect product usage to business outcomes and using them to guide investment decisions across your domain
• Break down ambiguous, cross-cutting problems into concrete product plans that multiple teams can execute against
• Represent your domain in leadership forums, influencing resource allocation and strategic direction
• Mentor PMs on the team: improving how we write specs, prioritize, communicate trade-offs, and ship

You should have:

• 8+ years of product management experience
• Demonstrated ability to own a product domain (not just a feature or single product area) and drive outcomes across multiple teams
• Strong analytical and quantitative skills. You build metrics frameworks, write your own queries, and use data to settle debates. SQL proficiency required
• A track record of shipping products in data-dense, complex domains where the user workflow spans multiple steps or systems
• Experience aligning cross-functional teams (engineering, design, operations, commercial) around a shared roadmap when priorities compete
• Proven ability to operate at the strategy level (where should we invest, and why) and the execution level (what ships this quarter, and what does "done" look like) in the same week
• Excellent written and verbal communication, especially the ability to frame trade-offs, present recommendations to senior leadership, and create clarity in ambiguous situations
• Experience mentoring or leading other PMs, formally or informally
• Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus

#LI-onsite

The opportunity: 

We're looking for a Senior Product Manager to join Flexport's product team and own a critical part of how we serve clients and operators across global logistics. You'll define the vision and roadmap for your product area, ship features that drive measurable business outcomes, and collaborate with engineering, design, commercial, and operations teams to solve hard problems at scale.

Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you build will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. This is a high-impact role for someone who combines strong product instincts with deep analytical skills and comfort navigating complex domains.

You will:

•  Define and deliver features that improve key workflows for clients or internal operators across Flexport's platform
• Own your product area end-to-end, from problem discovery through launch, adoption, and iteration
• Partner with Engineering, Design, Sales, Operations, and other cross-functional teams to translate complex logistics workflows into clear, intuitive experiences
• Use data to guide prioritization, measure impact, and identify opportunities
• Develop analytics frameworks to track product health, user engagement, and business outcomes
• Contribute to medium- and long-term product strategy, with opportunities to shape the future of the platform

You should have:

• 6+ years of product management experience, or other domain-relevant experience
• Strong analytical and quantitative skills. You are comfortable working with complex datasets, building metrics frameworks, and using data to make decisions. SQL proficiency required
• A track record of shipping intuitive UX in data-dense, complex domains
• Experience building user-facing or operator-facing features that simplify multi-step workflows
• Ability to collaborate deeply with designers, engineers, and commercial or operations teams
• Excellent written and verbal communication skills, especially around tradeoffs and prioritization
• Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus

#LI-onsite