Come join our rapidly growing team in New York City, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

The Opportunity

We’re looking for a Staff Product Manager, Growth to own Flexport’s website, self-serve experience, and the critical intersection between marketing and product that turns visitor traffic into a qualified pipeline. You’ll be the connective tissue between Marketing, Product, Engineering, and Sales, ensuring that every touchpoint from first page view to sales handoff is optimized for conversion and user quality.

This is a high-leverage, metrics-driven role. You’ll set the strategy for how prospects discover Flexport, experience our products and technology for the first time, and convert into high-value leads that Sales can close. You’ll own the growth marketing roadmap, run rigorous experimentation, and partner deeply with Marketing on acquisition and with Product and Engineering on the self-serve experience.

The ideal candidate has a founder’s mentality, you’ve built and shipped growth products end to end, you think in funnels and feedback loops, and you’re as comfortable writing a PRD as you are digging into a conversion cohort analysis. Background in performance and digital marketing is strongly preferred. Experience in logistics, supply chain, or enterprise SaaS is a plus.

What You'll Do

Website as a Growth Product

• Own Flexport.com as Flexport’s highest-leverage growth channel to define the product vision, roadmap, and KPIs for the marketing website.
• Drive SEO and AEO strategy, information architecture, and content performance to increase organic traffic and domain authority.
• Lead conversion rate optimization across landing pages, product pages, and CTAs through structured experimentation (A/B tests, multivariate tests, holdout groups).
• Partner with Design, Product, and Engineering to ship high-impact web experiences that reduce friction and move visitors toward signup and qualification.

Self-Serve Flow & Product-Led Growth

• Own the end-to-end self-serve funnel from first visit through signup, onboarding, activation, and handoff to Sales.
• Define and instrument key growth metrics (visitor-to-signup, signup-to-activation, activation-to-MQL, MQL-to-SQL) and build dashboards that make funnel health visible across the organization.
• Identify and activate product-led growth levers: trial flows, in-platform conversion moments, guided onboarding, and expansion signals.
• Develop experimentation frameworks to test and scale PLG motions, balancing self-serve efficiency with enterprise sales readiness.

Marketing and Product Bridge

• Serve as the primary product partner between the Marketing team translating campaign objectives into product requirements and vice versa.
• Collaborate with Marketing and Sales Ops on lead scoring models, nurture logic, and segmentation strategies to ensure product signals feed into accurate lead qualification.
• Align product releases and platform capabilities with go-to-market motions so that new features translate into pipeline.
• Work with Sales to define what constitutes a high-quality lead and build product experiences that deliver them consistently.

AI & Growth Innovation

• Leverage AI tools and workflows to accelerate experimentation, personalization, audience targeting, and performance analysis.
• Use AI to rapidly prototype and launch landing pages, microsites, interactive tools, and campaign automations without waiting on engineering resources.
• Stay on the cutting edge of how AI is reshaping B2B growth and bring that thinking into the product roadmap.

Analytics & Experimentation

• Build and maintain growth dashboards that track traffic, funnel conversion, channel attribution, campaign ROI, and lead quality.
• Own the marketing experimentation program and define hypothesis backlogs, prioritize tests by expected impact, run experiments with statistical rigor, and scale winners.
• Use data to inform investment decisions and communicate growth product impact to executive leadership.
• Partner with Data Engineering to ensure event instrumentation, attribution models, and reporting infrastructure meet the team’s needs.

What We're Looking For

• Product management experience, with significant depth in growth, conversion, or product-led growth at a high-growth B2B technology company.
• Strong preference for former tech founders or early-stage operators who have owned the full end-to-end go-to-market for a B2B product from building the website to closing the first customers.
• Proven track record of driving measurable improvements in web traffic, signup conversion, activation rates, or pipeline generation. You think in funnels, cohorts, and experiments, not just features.
• Deep understanding of enterprise B2B buying motions - complex, long sales cycles, buying committees, and what it takes to generate leads that Sales actually wants to work. Experience in logistics, supply chain, or enterprise SaaS is a strong plus.
• A power user of AI in your product workflow; you actively use tools like Claude Code, Codex, OpenClaw, or similar to accelerate prototyping, analysis, and experimentation. Bonus if you’ve used vibe coding or low-code AI tools to build landing pages, internal tools, or automations yourself.
• Fluent in web analytics, attribution modeling, and experimentation tooling (e.g. Google Analytics, Amplitude, Optimizely, LaunchDarkly). Comfortable writing SQL and building dashboards.
• Experience with marketing automation and CRM systems (Salesforce, HubSpot, Marketo) and a working understanding of how product signals feed lead scoring and sales workflows.
• Strong product craft — you write clear PRDs, define sharp success metrics, and ship iteratively. You know how to scope ruthlessly and say no to the right things.
• Excellent cross-functional communication. You can present strategy and results to the CEO, align Engineering on technical trade-offs, and partner back with your marketing team. 
• A bias toward action and experimentation - you ship fast, learn fast, and iterate. You’re energized by ambiguity and thrive when you can move from zero to one.

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The opportunity: 

We're looking for a Staff Product Manager to own and drive strategy across a product domain at Flexport. This is not a single-feature role. You will define the vision for how multiple product surfaces work together to serve clients and operators across global logistics, then execute against that vision with a high degree of autonomy.

Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you shape will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. You will work across multiple engineering teams and coordinate with other PMs to ensure your domain delivers cohesive, measurable outcomes. You will also raise the bar for the PM team through mentorship, better frameworks, and sharper thinking on the hardest product problems we face.

This is a role for someone with deep product experience, strong analytical instincts, and the ability to operate at both the strategic and execution level in a complex, data-rich environment.

You will:

• Define and drive product strategy for a domain that spans multiple teams, user types, or workflow stages
• Own the end-to-end roadmap for your domain: identifying the highest-leverage problems, sequencing investment, and making clear trade-off recommendations to leadership
• Partner with Engineering, Design, Sales, Operations, and other product teams to align priorities and ship integrated experiences across surfaces
• Use data to set direction, not just measure results. Building metrics frameworks that connect product usage to business outcomes and using them to guide investment decisions across your domain
• Break down ambiguous, cross-cutting problems into concrete product plans that multiple teams can execute against
• Represent your domain in leadership forums, influencing resource allocation and strategic direction
• Mentor PMs on the team: improving how we write specs, prioritize, communicate trade-offs, and ship

You should have:

• 8+ years of product management experience
• Demonstrated ability to own a product domain (not just a feature or single product area) and drive outcomes across multiple teams
• Strong analytical and quantitative skills. You build metrics frameworks, write your own queries, and use data to settle debates. SQL proficiency required
• A track record of shipping products in data-dense, complex domains where the user workflow spans multiple steps or systems
• Experience aligning cross-functional teams (engineering, design, operations, commercial) around a shared roadmap when priorities compete
• Proven ability to operate at the strategy level (where should we invest, and why) and the execution level (what ships this quarter, and what does "done" look like) in the same week
• Excellent written and verbal communication, especially the ability to frame trade-offs, present recommendations to senior leadership, and create clarity in ambiguous situations
• Experience mentoring or leading other PMs, formally or informally
• Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus

#LI-onsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Build and grow with us! Join Flexport as an Account Executive!

The Opportunity:

We are seeking an Account Executive with experience in freight, end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you’ll focus on building up Flexport’s brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer’s growth strategy with their Flexport Operations Team, jumping on a plane and travel with a prospective client to tour a Flexport warehouse, or sharing your best practices with the broader sales team in a peer learning session. This role features a 50/50 compensation model (Base + Uncapped bonus), designed for high-performers to effectively maximize their earnings through a heavily incentivized sales program.

You will

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals
• Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team
• Consult with new clients to understand their supply chain needs
• Create a value-add solution, demonstrating Flexport’s capabilities through remote and in-person meetings
• Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business
• Navigate, bundle, and sell Flexport's suite of products across the supply chain/shipment lifecycle
• Work closely with the all internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience 
• Lead the customer onboarding process by leveraging internal resources and teams

You should have

• 5+ years of experience in freight forwarding, logistics, or supply chain industries
• At least 2 years’ experience in a full cycle (prospecting to closing), quota carrying sales role
• An obsession with client happiness. You succeed when they succeed
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a structured sales process
• Proven success building and maintaining long term commercial relationships
• A naturally curious and inquisitive approach to client discovery
• Excellent communication, interpersonal, and organizational skills, with the ability to connect in both virtual and face-to-face environments
• Ability to learn fast, strong work ethic, and a burning desire to grow into a top 5% sales executive in the country

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity: 

The global supply chain is one of the most heavily regulated industries for all parties involved.  Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. Flexport is looking for a Trade Advisory Manager to help lead our Trade Advisory services. In this role, you’ll be responsible for managing a team of associates, growing our business and helping our clients navigate the complex web of global trade alongside some of the smartest people in the advisory, customs and logistics industries as we collectively challenge the status quo and reduce friction in global trade.

You will:

• Help lead the team of customs and trade advisors.
• Develop and roll out new trade advisory service offerings
• Own the team’s long range plan and build the strategy to grow and meet aggressive goals.
• Do whatever it takes to help our clients to resolve trade related questions and problems.
• Strive to create an agile technology focused high performance culture.
• Manage a team and be a proactive leader to build and grow Trade Advisory services.
• Own the entire portfolio of clients and projects and lead the teams responsible for execution and reporting relevant metrics.
• Use creativity to improve operational efficiency, leadership communication, and revenue growth.
• Guide trade advisory associates on researching trade related matters such as tariff classification, valuation, country of origin, trade remedies, and free trade agreements.
• Review, comment and help finalize client deliverables prepared by associates including memos and presentations.
• Monitor client deadlines and prepare submissions to CBP.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients.
• Organize and execute internal and external trade related communications.
• Support Trade Advisory infrastructure and administrative requirements.

You should have:  

• Bachelor's degree from an accredited college/university.
• Must have Licensed Customs Broker required, J.D. or graduate degree
• Must have 10+ years trade related experience working in house, at customs brokerage, consulting or law firm.
• 3-5 years experience managing associates, projects, and business metrics.
• Strong technical and business writing skills.
• Public speaking and presentation skills, including experience with webinars, training sessions, and client facing presentations.
• An advanced command of tariff classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information.
• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills.
• Expertise with Microsoft Office suite and Google equivalents.
• High level of computer literacy. No paper. All digital.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].
• Professional fluency in English and Spanish (written and verbal) is required.

This is a temporary contract position.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

The Opportunity

This is a unique opportunity to join a new engineering team at the ground floor. As an SDE 1, you will learn from senior and staff level engineers while contributing to real production systems that power global trade. We are building Flexport’s client-facing rates platform and a new self-serve booking experience, moving the company from an assisted-sales model to a tech-run one.

You will help build the "front door" of our Client App: the interfaces and services that allow customers to see pricing and book shipments without manual intervention. This is an AI-first team where you will see firsthand how intelligent automation is applied to real-world logistics. If you are looking for a high-growth environment where you can see your code impact thousands of shipments across 112 countries, this is the team for you.

You Will

• Design, develop, test, deploy, and maintain systems that represent the real-world intricacies of global logistics and pricing logic.
• Work within an AI-integrated codebase, learning how to build and maintain services that support autonomous booking and intelligent quoting.
• Contribute to code reviews to maintain code quality, share knowledge, and learn from experienced mentors on the team.
• Collaborate with engineering, product, and design to translate complex business problems into elegant technical solutions.
• Build highly available, secure, and distributed services within a modern microservices architecture.
• Build and launch products rapidly and incrementally: we ship to production dozens of times per day.
• Ensure high-quality standards by incorporating metrics and monitoring into every service you touch.

You Should Have

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• 1+ years of professional experience in software development with demonstrated coding skills: strong internship experience in a product-focused environment is highly valued.
• Proficiency in modern programming languages: specifically Java, Ruby, or TypeScript.
• Familiarity with technologies like databases, API development, and modern frontend frameworks like React.
• AI Curiosity: A strong interest in how AI and LLMs are transforming software development and a desire to learn how to build with these technologies.
• A self-starter attitude: You are curious, eager to learn, and when you see a problem, you look for a way to solve it.
• Product Curiosity: An interest in how users interact with software and a desire to understand the "why" behind the features you build.

It’s a Plus If You Have

• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience using AI coding assistants to accelerate your development workflow.
• Ability to convey technical ideas in common terms to business stakeholders and product managers.
• Excellent written and verbal communication skills.

#LI-Onsite

The opportunity: 

We are building a new engineering team in San Francisco to own our client facing rates platform and the self-serve freight booking experience. These are two of the highest leverage surfaces in our Client App: how clients see pricing and how they book without manual intervention.

Rates sit at the center of every freight decision. You will lead the Autonomous Freight Systems team, owning the systems that power rate visibility, quoting, and pricing intelligence across ocean, air, and trucking. You will extend that work into a fully self-serve booking flow for smaller shippers: clients who commit freight on technology alone, with no account executive and no operations touch.

This is a ground-floor opportunity to build the platform that moves Flexport from an assisted-sales model to a tech-run one. You will lead an AI-first engineering team tasked with automating the complex logic of quoting and booking. This means not just building software, but building autonomous systems and AI-powered workflows that eliminate the need for manual intervention in the shipping lifecycle.

You will:

• Recruit, build, and lead a new engineering team with a heavy focus on AI-driven automation and intelligent system design.
• Partner with leadership to define how LLMs and agentic workflows can be applied to logistics pricing and customer interactions.
• Participate in critical technical discussions regarding AI model integration, data repair agents, and automated quality safeguards.
• Represent your team with leaders across different parts of the organization.
• Participate in critical technical design and product discussions.
• Invest in the development and coaching required for each team member’s success.
• Manage, measure, and communicate the team’s progress toward goals.
• Partner closely with cross-functional stakeholders to define the team’s roadmap.

You should have:

• AI/Automation Vision: Demonstrated ability to lead teams building intelligent systems, ideally involving LLMs, automated decision engines, or AI agents in production.
• Strategic Roadmap: Experience moving a business from human-led processes to autonomous, software-driven ones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• 5+ years of engineering experience with a strong technical background.
• 2+ years of experience managing engineering teams directly.
• Product Engineering Expertise: A proven track record of building complex, data-heavy applications where high-quality user interaction is the priority.
• Platform Thinking: Experience building unified interfaces that aggregate data from various backend systems into a cohesive user experience.
• Growth Leadership: Experience building and scaling teams from an early stage, including a demonstrated ability to hire, develop, and retain high-performing engineers.
• Clear Communication: The ability to translate between technical constraints and business goals for stakeholders.

It’s a plus if you have

• Experience in logistics, supply chain, or freight technology.
• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience managing distributed or hybrid teams.

#LI-onsite

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

The Opportunity

We're looking for a Director of Growth Marketing to own and scale the engine that drives Flexport's pipeline and revenue growth. You'll lead a team of marketers responsible for the full spectrum of growth marketing — from top-of-funnel acquisition to lead nurturing to conversion. This role sits at the intersection of strategy, execution, and analytics, and is ideal for someone who is equally comfortable building apps, creating campaigns, optimizing paid media, and generating pipeline through unconventional methods.

You'll work closely with Product, Engineering, and Sales to ensure growth campaigns are tightly aligned with Flexport's platform releases, go-to-market motions, and business goals.

What You'll Do

Campaign Strategy & Execution

• Design and execute integrated growth campaigns around Flexport's technology offerings,  turning product innovation into pipeline.
• Build and optimize multi-channel campaign playbooks that span paid, owned, and earned channels.

AI & Marketing Innovation

• Leverage AI tools and workflows to accelerate campaign execution, content production, audience targeting, and performance analysis — we want someone who is already using AI daily to move faster and think bigger.
• Use AI tools to launch landing pages, microsites, online tools, internal dashboards, lead scoring models, and campaign automations without waiting on engineering resources.
• Stay on the cutting edge of how AI is reshaping B2B marketing and bring that thinking into everything the team builds.

Product-Led Growth

• Partner with Product and Engineering to identify and activate product-led growth levers — trial flows, in-platform conversion moments, self-serve onboarding, and expansion signals.
• Develop experimentation frameworks to test and scale PLG motions across Flexport's platform.

Lead Generation & Nurture

• Own the lead lifecycle from acquisition through sales handoff, designing scoring models, nurture sequences, and segmentation strategies that improve conversion rates at every stage.
• Continuously refine targeting and messaging to increase marketing-sourced and marketing-influenced pipeline.

Performance Marketing

• Manage and scale paid acquisition across Google Ads, LinkedIn, X, and other relevant channels with a sharp focus on cost efficiency and pipeline ROI.
• Own budget allocation, bidding strategy, creative testing, and audience development.

• Develop and execute targeted direct mail programs for high-value account engagement, event follow-up, and ABM campaigns.

Website

• Own Flexport's marketing website as a growth channel — driving SEO, conversion rate optimization, landing page strategy, and content performance.
• Collaborate with design and engineering to ship high-impact web experiences that convert visitors into qualified leads.

Reporting & Analytics

• Build and maintain growth marketing dashboards that track pipeline contribution, channel performance, campaign ROI, and funnel velocity.
• Use data to inform investment decisions and communicate marketing's impact to executive leadership.

Team Leadership

• Manage, mentor, and develop a team of 2–3 growth, product, and performance marketers, fostering a culture of experimentation, accountability, and continuous improvement.
• Work directly with our Founder and CEO and key revenue leaders to execute campaign ideas. 

What We're Looking For

• Experience in B2B growth marketing, demand generation, or performance marketing, with experience managing a growth marketing team.
• Strong preference for former tech founders with experience owning the full end-to-end go to market for a high growth B2B startup.
• Proven track record of driving high-quality enterprise leads and building pipeline for high-growth B2B companies. You understand long sales cycles, buying committees, and what it takes to generate leads that Sales actually wants to work. Experience in logistics, supply chain, or enterprise SaaS is a strong plus.
• A power user of AI in your marketing workflow — you actively use tools like Claude Code, Codex, OpenClaw or similar to accelerate content creation, analysis, and campaign execution. Bonus if you've used vibe coding or low-code AI tools to build marketing pages, automations, or internal tools yourself.
• Deep expertise in paid media (Google, LinkedIn, Meta), marketing automation, and CRM systems (Salesforce).
• Strong analytical instincts — you're fluent in funnel metrics, attribution modeling, and can translate data into action.
• Experience partnering with Product teams on product-led growth initiatives.
• Excellent project management skills with the ability to run multiple campaigns simultaneously without dropping quality.
• Clear, confident communicator who can present strategy and results to senior leadership.
• A bias toward action and experimentation — you ship fast, learn fast, and iterate.

The opportunity 

The Autonomous Freight Systems team is a brand new, AI-first engineering team in San Francisco. This team will own Flexport’s client-facing rates platform and the self-serve freight booking experience—two of the highest-leverage surfaces in our Client App that dictate how clients see pricing and book freight without manual intervention.

As a Staff Engineer, you will be the technical anchor for our next-generation AI-powered rates platform. We aren't just building a UI; we are building AI agents that handle real logistics work: parsing complex rate sheets, managing pricing intelligence across ocean, air, and trucking, and making "Self-Serve" a reality for thousands of shippers. You will build the intelligence layer that allows clients to commit freight on technology alone, with no account executive and no operations touch.

This is a ground-floor opportunity to shape technical direction, set up a new codebase, and build the platform that moves Flexport from an assisted-sales model to a tech-run one for the long tail of our client base. You will partner with Pricing, Sales, Ops, and Design on hard domain problems and ship to the most-used client surfaces at the company.

You will

• Design and ship end-to-end AI agents that handle pricing intelligence and booking compliance without human oversight.
• Create the tooling and secure AI infrastructure required to expose internal logistics data to LLMs safely.
• Navigate the rapidly evolving landscape of agent patterns, RAG, and prompt engineering to solve problems that don’t have "Stack Overflow" answers yet.
• Build and launch products rapidly and incrementally: we ship to production dozens of times per day.
• Mentor and uplevel engineers across the team, fostering a culture of technical excellence.
• Partner with the Engineering Manager to define the team’s technical roadmap and hiring bar.

You should have

• LLM Fluency: Experience with agent patterns, RAG, and prompt engineering. You know what works in production versus what only looks good in a demo.
• Agentic Orchestration: Experience with workflow orchestration (e.g., Temporal) and building reliable systems around non-deterministic AI.
• Entrepreneurial Drive: You don't wait for a spec; you find the highest-leverage automation problems and design the AI-driven solution.
• Product Instincts: You can identify what is worth building, not just execute on a spec. You have a proven track record of building data-heavy applications where high-quality user interaction is the priority.
• Architecture Leadership: Demonstrated experience leading technical initiatives across multiple teams or systems, specifically in building unified interfaces that aggregate data from various backend systems.
• Technical Rigor: A love of simple, well-tested code that is easy to extend and hard to break, combined with experience building large-scale distributed systems.
• Technical Communication: The ability to convey technical ideas in common terms to business partners, product managers, and engineers alike.

It's a plus if you have

• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience in logistics, supply chain, or freight technology.
• Experience building internal tools or operator-facing applications.
• A bias for action: When you see a problem, you solve it.

#LI-onsite

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

The Opportunity

Join a new engineering team in San Francisco building Flexport’s client-facing rates platform and self-serve freight booking experience from the ground up. You will work alongside experienced engineers and have direct ownership of features that move the company from an assisted-sales model to a tech-run one for the long tail of our client base.

This team owns two of the highest-leverage surfaces in the Client App: how clients see pricing and how they book without manual intervention. Rates sit at the center of every freight decision, and you will build the systems that power rate visibility, quoting, and pricing intelligence across ocean, air, and trucking. You will also help build the infrastructure that integrates AI-powered automation into the booking flow. This is a rare opportunity to build the "front door" of an $8.6 trillion industry, turning the complexity of global trade into a seamless digital experience for thousands of shippers.

You Will

• Design, develop, test, deploy, and maintain systems within a microservices architecture that power rate visibility and autonomous booking.
• Own the entire lifecycle of a feature: from database schema design and scalable backend APIs to building the React-based frontend applications our customers use.
• Support the integration of AI models and automated workflows to make the pricing and booking experience increasingly intelligent.
• Collaborate with engineering, product, and design to translate complex business problems into elegant, production-ready technical solutions.
• Contribute to code reviews to maintain high quality standards, share knowledge, and mentor peer engineers.
• Build highly available, secure, and distributed systems that can scale with Flexport’s global volume.
• Rapidly build and launch products incrementally, leveraging best practices around CI/CD and shipping to production dozens of times per day.
• Ensure high-quality standards by incorporating metrics, monitoring, and applying learnings from post-mortems to all services.

You Should Have

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• 3+ years of professional software engineering experience with a proven track record of shipping production-grade applications.
• Full-Stack Capability: You are comfortable owning a feature from end-to-end: working with databases, backend services (Java/Ruby), and frontend frameworks (React).
• Technical Rigor: A passion for simple, well-tested code that is easy to extend and hard to break.
• AI Familiarity: Experience or interest in working with AI APIs and building software that leverages machine learning models to automate user tasks.
• 2+ years of design and architecture knowledge as well as familiarity with object-oriented analysis and design patterns.
• Proficiency with modern programming languages: specifically Java, Ruby, or TypeScript.
• Proficiency with deploying, monitoring, and maintaining production services on cloud infrastructure (AWS).

It’s a Plus If You Have

• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience in fintech, pricing engines, or booking systems.
• Experience in logistics, supply chain, or freight technology.
• A bias for action: When you see a problem, you fix it.
• Excellent written and verbal communication skills: you can convey technical ideas in common terms to business stakeholders and product managers.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Help Facilitate Our Clients’ Duty Recovery Efforts

The opportunity: 

Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Drawback Associate to join our Drawback and Refund Services branch of our Trade Management team. In this role, you’ll be responsible for optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.

You will:

• Prepare US and foreign duty drawback or other duty and import tax refund forms and data as necessary for establishing and maintaining our clients’ drawback programs
• Collect and analyze import, export, manufacturing, and other business documents and data
• Complete data entry, when necessary, to convert data into electronic formal
• Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
• Manage and maintain import, export, and other client and claim databases
• Submit documentation and claims to Customs and follow up as necessary
• Work to ensure compliance with drawback and other regulations
• Manage the day-to-day drawback operations for clients
• Assist your team and the drawback organization with tasks that will allow for timely and effective filings of claims.
• Assist Senior Associates when onboarding team members, with client communication and when working with new clients in order to prepare for future opportunities on the drawback team. 

You should have:  

• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills, 
• Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable
• Familiarity with large sets of data
• Mastery of email communication. You keep the inbox at zero.
• High level of computer literacy. No paper. All digital.
• Some industry knowledge including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred.
• Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

The opportunity: 

We're looking for a Senior Product Manager to join Flexport's product team and own a critical part of how we serve clients and operators across global logistics. You'll define the vision and roadmap for your product area, ship features that drive measurable business outcomes, and collaborate with engineering, design, commercial, and operations teams to solve hard problems at scale.

Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you build will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. This is a high-impact role for someone who combines strong product instincts with deep analytical skills and comfort navigating complex domains.

You will:

•  Define and deliver features that improve key workflows for clients or internal operators across Flexport's platform
• Own your product area end-to-end, from problem discovery through launch, adoption, and iteration
• Partner with Engineering, Design, Sales, Operations, and other cross-functional teams to translate complex logistics workflows into clear, intuitive experiences
• Use data to guide prioritization, measure impact, and identify opportunities
• Develop analytics frameworks to track product health, user engagement, and business outcomes
• Contribute to medium- and long-term product strategy, with opportunities to shape the future of the platform

You should have:

• 6+ years of product management experience, or other domain-relevant experience
• Strong analytical and quantitative skills. You are comfortable working with complex datasets, building metrics frameworks, and using data to make decisions. SQL proficiency required
• A track record of shipping intuitive UX in data-dense, complex domains
• Experience building user-facing or operator-facing features that simplify multi-step workflows
• Ability to collaborate deeply with designers, engineers, and commercial or operations teams
• Excellent written and verbal communication skills, especially around tradeoffs and prioritization
• Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus

#LI-onsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite