SUMMARY:

The Product Delivery Coordinator is responsible for supporting a Product Delivery Manager in all aspects of the deployment of the Zoom & Polycom Phone product to a Financial Institution Retail Branches nationwide.  The role is largely administrative, involving the tracking of project deliverables including the status of the deliverables, manipulating spreadsheets, uploading spreadsheets, performing quality-assurance (data integrity checks) against data sets, and providing metrics and reporting.  The Product Delivery Coordinator will be provided work instruction by the Financial Institutions Product Delivery Manager.

PRIMARY DUTIES:

• Track project deliverables related to the implementation of Zoom phone at each branch
• Update the status of deliverables in a centralized repository
• Manipulate spreadsheets, including those used as data input for Zoom implementations
• Uploading spreadsheets and submit webforms into a centralized repository
• Participate in various project meetings and as necessary, assist Product Delivery Manager by recording meeting minutes
• Quality-assure data sets to ensure accuracy / data integrity
• Providing routine metrics and reporting on Zoom

COMPETENCIES: 

• Strong focus on accuracy and attention to detail 
• Strong knowledge of MS Office suite
• Excellent communication skills (verbal and written)
• Proficient time management skills; sense of urgency
• Ability to track a project through its lifecycle to successful deployment
• Ability to work in a fast paced environment and industry that is continually changing
• Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates 

REQUIRED EDUCATION & EXPERIENCE: 

• 2-4 years’ experience as a technology Project Coordinator
• 8-10 years’ experience using PC in business environment including MS Office

PREFERRED EDUCATION & EXPERIENCE:

• Exposure to technology in the financial industry is a plus
• Exposure to Monday.com is a plus

QUALIFICATIONS:   

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Purpose 

The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service. 

Duties and Responsibilities 

• Monitoring computer hardware performance and diagnosing system issues   

• Installing new hardware in computers including adding or replacing computer memory (RAM) and installing disk drives  

• Replacing worn or defective parts and clean computer hardware according manufacturers’ specifications  

• Performing equipment testing following repairs  

• Setting up new configurations for computers including OS image deployment  

• Installing, configuring and upgrading software applications including rollout project  

• Troubleshoot and resolve software application and OS related problems  

• Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards  

• Identify, prioritize and escalate situations requiring urgent attention  

• Perform system health check and mitigation to meet software and security standards including encryption, patching and backup  

• Other related duties as required 

Performance Measures 

• Meeting client service level agreement (SLA) targets 

• Meeting utilization targets 

• Measures agreed and set during performance appraisal.  

Qualifications 

• Tertiary qualification in relevant field 

• A+ certification or equivalent years of experience  

Skills and Experience 

• Minimum 1 year experience with installation and troubleshooting in a technical environment 

• Knowledge and experience providing customer services in an IT environment 

• Using any case management / support ticketing and knowledge-based systems  

• Previous experience with Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM and/or Casper 

• Experience supporting Office 365  

• Sound logical diagnostic ability 

Attributes 

• Positive attitude and collaborative approach in working within a team environment  

• Strong customer service skills  

• Strong oral and written communications  

• Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people. 

• Ability to learn and adapt quickly to changes  

• Critical thinking and analytical capabilities in troubleshooting and problem solving  

• Planning, organizing and prioritizing skills  

• Attention to detail  

• Ability to problem solve and think both logically and laterally. 

• The ability to apply good time management discipline and work under pressure 

• Client focused attitude 

#LI-US1

Senior Infrastructure Project Manager - Hybrid - to manage low voltage cable projects for its Campus Transformation division. The Project Manager must have previous experience managing strategic infrastructure projects for new builds, site upgrades and refreshes as well personnel relocations for enterprise scale environments. The manager will be responsible for defining requirements, creating requests for quotes from vendors, participating in vendor selection/award and managing work progress post award with various vendors to project completion/turnover. Strong administrative and computer skills are required -- including Microsoft excel/Microsoft project or Click up. 

***This is a hybrid role and the candidate is expected to work in the office and/or job site 3 days a week. 

PRIMARY DUTIES:  

• Ensure appropriate management of all aspects of the Project, Client, and vendor involvement throughout the life of the project. 

• Project Management of the design and implementation of challenging telecommunications pathways, spaces, and cable plant projects. 

• Creation of passive design implementation packages that include: design, drawings, and, materials. 

• Directly manage and coordinate with team members and varying dependent organizations to ensure successful on time completion of passive design implementations. 

• Design and prepare the layout of floor plans, riser diagrams, schedules, specification notes, and details with special emphasis on Network and Cable Plant projects. 

• Maintain cabling documentation (server and ports, structured cabling paths, switches, ports) Create RFP’s and bid packages for Low Voltage Cable Contractors and IT Design Engineers. 

• Manage suppliers/vendors in new builds upgrades throughout the campus. 

• Provide detailed status reports to Management on a regular basis. 

• Maintain detailed project plan, scope, and associated metrics. 

• Produce and submit necessary paperwork and forms for internal approvals (FEMA, RFP’s, PO’s, etc.). 

• Document and track Structured Cabling budget along with vendor invoicing for each project 

COMPENTENCY: Cable Plant, Low Voltage, Project Management, WorkDay, Excel, O365  

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent 

EXPERIENCE:  

• 7+ years experience 

• PMP or Equivalent Preferred 

• RCDD Preferred 

PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Hybrid - main location is in Mineola. 

EXPECTED HOURS OF WORK: Monday through Friday from 9am to 5:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks. 

TRAVEL: Local Commute 

SUMMARY: Lead the re-platforming and build-out of an internal KVM-based virtualization environment on new UCS hardware in the Ashburn data center. Integrate OpenStack and open-source automation tools to support the migration of workloads from legacy datacenter, ensuring robust, scalable, and automated infrastructure.

HIERARCHY: Will report to the Service Delivery Manager

PRIMARY DUTIES:

• Tear down and rebuild existing ESX-based UCS blade environment, transitioning to KVM virtualization.
• Design and implement an OpenStack platform for internal use, considering open-source alternatives to OpenShift due to current challenges.
• Integrate SAN and NetApp storage solutions into the new platform, ensuring optimal performance and reliability.
• Deploy and configure open-source automation tools (e.g., Ansible) for infrastructure management and orchestration.
• Collaborate with internal staff (including offshore resources) and provide technical leadership and mentorship as needed.
• Work closely with network architects and storage teams to ensure seamless integration and operation.
• Document architecture, configuration, and operational procedures for the new environment.
• Support ongoing platform enhancements and troubleshooting.

COMPENTENCY: 

Required

• Extensive experience with Linux, KVM virtualization, and OpenStack deployment.
• Strong background in UCS hardware, SAN, and NetApp storage integration.
• Proficiency with open-source automation tools (e.g., Ansible).
• Ability to work independently and as part of a distributed team.
• Excellent documentation and communication skills.

Preferred

• Experience with OpenShift and other open-source cloud platforms.
• Prior involvement in large-scale data center migrations and re-platforming projects.
• Familiarity with hybrid cloud environments.

REQUIRED EDUCATION: None

EXPERIENCE:

• 8+years
  
  

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

• None

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: 40 hours a week

TRAVEL: None

QUALIFICATIONS:

• Excellent attention to detail
• Strong organizational skills
• Excellent analytical skills
• Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint   
• Collaborative team worker – both in person and virtually using MS Teams or similar
• Ability to work as liaison between business and information security / information technology
• Flexibility to accommodate working across different time zones
• Excellent interpersonal communication skills with strong spoken and written English
• Business outcomes mindset
• Solid balance of strategic thinking with detail orientation
• Self-starter, ability to take initiative

#LI-AC1

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:  The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

PRIMARY DUTIES include but not limited to:

Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
• Schedule internal staff and subcontractors for installations and manage workflows.
• Track multiple project budgets, milestones, and deliverables to maintain profitability.
• Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
• Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
• Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
• Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
• Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
• Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.

Operational Excellence

• Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
• Identify risks and develop mitigation strategies to ensure project continuity.
• Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
• Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
• Support process improvement initiatives using data-driven insights.
• Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
• Support procurement and vendor management for project-related materials and services.
• Identify potential sales opportunities through installation interactions.
• Participate in employee reviews when requested.
• Strive to achieve 100% customer satisfaction at all times.

Perform other duties as assigned by management.

Quality & Compliance

• Ensure all installations meet client specifications and industry standards.
• Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
• Monitor installation progress through site visits and client meetings as required.
• Maintain compliance with internal processes, safety protocols, and regulatory requirements.
• Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.

COMPETENCIES:

• Proven experience leading complex projects across multiple teams and geographies.
• PMP or equivalent certification preferred.
• 5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
• Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus
• Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
• Skilled in executing operational workflows to enhance efficiency and scalability.
• Strong organizational & leadership skills including mentoring and performance management
• Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
• Superior written and verbal communications skills
• The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
• The ability to work under pressure and with a sense of urgency to deadlines
• The ability to multi-task, prioritize and effectively manage one’s time
• Commitment to maintain pace with evolving technologies and products

REQUIRED EDUCATION & EXPERIENCE: Bachelor’s Degree or equivalent experience (minimally to years).  

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5 PM.  However, required work hours may vary depending on business needs.

TRAVEL: Travel to client sites and internal meetings as needed (estimate 25% travel required).

LANGUAGE SKILLS: English

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

SUMMARY: Joining the Incubation Lab, you will be part of a design and technology team re-imagining human-centered design innovation and rapid concept development. As a Senior Visual Designer, you will focus on high-quality visual execution and interface design, helping to bring abstract concepts to life through tangible, polished assets that make complex ideas simple and accessible. 

HIERARCHY: Senior Individual Contributor  

PRIMARY DUTIES: 

• Design Execution: Maintain a high bar for visual craft, ensuring consistency and quality across all assigned design initiatives. 
• Visual Direction: Translate product direction into high-quality, intuitive, and elegant interfaces that bring future concepts to life. 
• Hands-on Craft: Execute visual design across a variety of outputs, from consumer-facing apps to compelling patient-journey storytelling decks. 
• Stakeholder Engagement: Communicate design rationale effectively to internal partners, ensuring clarity and alignment on design decisions. 
• Interface Design: Create engaging, innovative interfaces that balance strong aesthetics with usability across platforms like web and mobile. 

COMPENTENCY: 

• Deep attention to detail and passion for visual storytelling. 
• Solid understanding of component-based design systems. 
• Growth-minded approach with the ability to navigate fast-paced environments. 

REQUIRED EDUCATION: BA/BS in Graphic Design, User Experience, Visual Communication, Digital Media, or a related field—or equivalent practical experience. 

EXPERIENCE: 7+ years of hands-on design experience in fast-paced environments. 

LANGUAGE SKILLS: Professional proficiency in English. 

QUALIFICATIONS: 

• Strong portfolio with an emphasis on interface or screen-based experiences. 
• Proficiency with Figma and Adobe Creative Suite. 
• Demonstrated ability to prototype at multiple fidelities. 
• Hands-on experience applying AI tools (e.g., Adobe Firefly, Midjourney). 
• Legally authorized to be employed in the United States. 

PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Office/Remote environment. 

EXPECTED HOURS OF WORK: Standard business hours (EST)

TRAVEL: Potential for once a year travel for a workshop. 

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.  

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Job Title: Database Administrator (Oracle & PostgreSQL)

Experience: 6+ Years

Location: Remote-India

Job Summary

Job Description – Database Administrator (Multi-Platform)

We are seeking an experienced Database Administrator with strong multi-platform expertise across Oracle, SQL Server, Snowflake, PostgreSQL, and MongoDB. The ideal candidate should have hands-on experience in both on-premises and cloud environments, along with strong skills in performance tuning, high availability, backup/recovery, and replication technologies.

Key Responsibilities:

Oracle Database Administration

• Manage and administer Oracle Databases in on-prem and Oracle Cloud Infrastructure (OCI) environments.
• Perform performance tuning, diagnostics, and workload optimization.
• Manage backup and recovery operations using RMAN.
• Configure, monitor, and maintain Data Guard for disaster recovery.
• Support Oracle replication solutions such as:
• Oracle GoldenGate
• HVR Replication

SQL Server Administration

• Administer SQL Server in on-premises and Azure SQL environments.
• Implement and maintain high availability solutions (AlwaysOn Availability Groups, Failover Clustering).
• Manage security, patching, and performance tuning.
• Design and maintain backup and recovery strategies.

Snowflake Administration

• Manage user and role provisioning, access control, and security configurations.
• Perform query performance tuning and warehouse optimization.
• Handle data loading/unloading, ETL integrations, and external stage management.

PostgreSQL Administration

• Install, configure, upgrade, and manage PostgreSQL databases.
• Perform performance tuning, query optimization, and configuration tuning.
• Define and implement backup and restore strategies.

MongoDB Administration

• Install, configure, and manage MongoDB in on-premises and cloud environments.
• Monitor performance, tune queries, and optimize database configurations.
• Implement and manage security, including authentication, authorization, and role-based access.

Required Skills

• Strong troubleshooting and performance analysis skills across multiple database platforms.
• Experience supporting mission-critical, high-availability systems.
• Ability to work in fast-paced environments with cross-functional teams.
• Strong communication and documentation skills.

Preferred Qualifications

• Certifications in Oracle, SQL Server, Snowflake, MongoDB, OCI, or Azure are an advantage.

Mode of work: Remote

Shift: Rotational Shifts

📩 Interested candidates may share their updated resumes to:
      srikanth.kunchala@neweratech.com 

SUMMARY 

Joining the Incubation Lab, you will be part of a design and technology team re-imagining human-centered design innovation and rapid concept development. This role focuses on defining, envisioning, and shaping differentiated customer experiences that empower individuals to live their best lives. You will collaborate across the organization to define "big bets" by contributing high-quality visual assets, identities, and interfaces that make complex, abstract ideas simple and tangible. 

PRIMARY DUTIES 

• Deliver excellence by upholding a high bar for design craft, strategic thinking, and execution. 
• Define the mood, tone, look, and feel for future products and translate them into high-quality prototypes. 
• Elevate visual design standards across various outputs, from consumer-facing apps to patient-journey storytelling. 
• Provide thought leadership to ensure the organization stays ahead of emerging technologies and trends. 
• Present and persuasively communicate design rationale to stakeholders at all levels. 
• Craft engaging interfaces balancing aesthetics with usability across platforms like web, mobile, and kiosk. 
• Develop strong visual identities and early-stage experiences from scratch to spark excitement and alignment. 
• Connect teams to possible futures through artifacts ranging from paper sketches to polished interfaces. 

COMPETENCY 

• Visual Storytelling: Deep attention to detail in typography, motion, copy, and art direction. 
• Systems Thinking: Strong understanding of component-based design systems. 
• Collaboration: Growth-minded approach contributing to a culture of critique and curiosity. 
• Accountability: Ability to prioritize effectively and deliver high-quality work in dynamic environments. 
• Technical Craft: Deep command of foundational principles including grid, composition, and color. 
• Communication: Ability to simplify complex ideas for diverse audiences. 

REQUIRED EDUCATION 

• BA/BS in Graphic Design, User Experience, Visual Communication, Digital Media, or a related field—or equivalent practical experience. 

EXPERIENCE 

• 7+ years of hands-on design experience in fast-paced environments. 
• Exceptional portfolio spanning multiple mediums with an emphasis on interface or screen-based experiences. 
• Proven track record of delivering exceptional work and contributing to great products. 

LANGUAGE SKILLS 

• Strong verbal and written communication skills. 

QUALIFICATIONS 

• Software Proficiency: Figma and Adobe Creative Suite. 
• Prototyping (Required): Demonstrated ability to prototype at multiple fidelities using tools like Figma, ProtoPie, Principle, or Framer. 
• AI Integration: Hands-on experience applying AI tools (e.g., Adobe Firefly, Midjourney, Galileo AI) within a design practice. 
• Legal: Must be legally authorized to work in the United States without future sponsorship. 
• Preferred: Motion design skills (After Effects, Lottie) and familiarity with front-end libraries/frameworks. 

PHYSICAL DEMANDS 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 
• Regular, repetitive movements such as typing, mouse movements, and scrolling. 
• Ability to hear and understand spoken communications, both in person and via remote communication tools. 
• Ability to see and read computer screens and printed documents, as well as adjust focus. 
• Prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: 

Remote 

EXPECTED HOURS OF WORK: 

Standard business hours, Monday through Friday (EST)

TRAVEL: 

Occasionally travel for workshop. 

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

SUMMARY 

We are seeking an experienced Program / Project Manager on a contract basis to drive the planning, coordination, and on-time delivery of large-scale, high-dependency programs spanning global and affiliate teams. This is a hands-on, delivery-focused role managing multiple interdependent work streams primarily in a waterfall environment with downstream agile execution. 

PRIMARY DUTIES 

• Program & Project Delivery: Plan and deliver large-scale programs using waterfall methodology while integrating agile execution for technology teams operating in sprints. 
• Execution & Tracking: Maintain the single source of truth for program status, owning day-to-day task tracking, milestones, and the critical path across geographies. 
• Global Coordination: Act as the connective tissue between global program leads and local affiliate teams, ensuring alignment across time zones and operating models. 
• Meeting Governance: Establish and run disciplined meetings using 4 Disciplines of Execution (4DX) principles to focus on wildly important goals and accountability. 
• Risk & Scenario Planning: Proactively identify and mitigate risks while leading scenario planning exercises to support senior stakeholder decision-making. 
• Stakeholder Management: Influence without authority across cross-functional teams and partners with senior commercial and technical leadership to align on strategy. 

COMPETENCY 

• Technical Proficiency: Hands-on experience using Adobe Workfront for portfolio management and the Microsoft Office suite (Excel, PowerPoint, Teams). 
• Leadership: Proven ability to influence without authority and drive outcomes across matrixed, distributed delivery teams. 
• Communication: Strong status reporting skills with the ability to tailor messaging for working teams up to senior executive leadership. 
• Problem Solving: Skilled in analytical trade-off analysis and framing recommendations for complex delivery paths. 

REQUIRED EDUCATION 

• Bachelor's Degree or equivalent work experience. 

EXPERIENCE 

• Total Experience: 5+ years of relevant Program / Project Management experience. 
• Methodology: Demonstrated "must-have" experience delivering projects using waterfall methodology. 
• Scope: Proven track record managing multiple, dependent work streams and global/affiliate cross-functional teams. 

QUALIFICATIONS (PREFERRED) 

• PMI PMP certification or equivalent delivery certification. 
• Working knowledge of Agile frameworks (Scrum, SAFe, Kanban). 
• High-level knowledge of Adobe Experience Manager (AEM) and Digital Asset Management (DAM). 
• Experience running Big Room Planning or equivalent large-scale planning events. 

PHYSICAL DEMANDS 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 
• Regular, repetitive movements such as typing, mouse movements, and scrolling. 
• Ability to hear and understand spoken communications via remote communication tools (e.g., phone, video conferencing). 
• Prolonged periods of looking at a computer screen and adjusting focus. 

EXPECTED HOURS OF WORK 

• Standard business hours with required coordination across various global time zones. 

PHYSICAL DEMANDS: Remote- Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.  

WORK ENVIRONMENT: Remote (Fixed Term Contract position)

EXPECTED HOURS OF WORK: 40 hours per week; regular business hours 

TRAVEL: None 

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.  

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy

Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one! 

What is the role?  

Monday-Thursday, 8 hours daily and Friday, 6 hours daily with some customer site work required.  

Based on-site in Glenfield and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided. 

• Must be a NZ Citizen or hold permanent residency  

• Must have a NZ Driver's License (Full or Restricted)  

Responsibilities: 

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) 

• Diagnose and troubleshoot technical issues reported by clients. 

• Document and track client issues using a ticketing system.  

• Escalate unresolved issues to appropriate teams and follow up until resolution. 

• Stay up to date with product knowledge and industry trends to provide accurate and timely support. 

Please note that this is a general description.  

Desirable:  

• Practical technical knowledge in supporting and implementing:  
  - Windows 11 
  - Windows Server 2022 
  - Azure Active Directory   
  - Firewalls (FortiGate) 
  - Switching (Ruckus, HP, Allied Telesis) 
  - Wireless (Ruckus, Aruba/HP, Aerohive) 
  - Printers/Copiers 

What we offer 

• A friendly team environment with a strong technical support network.  

• Opportunity to work with the IT industry's latest technologies. 

• Internal career growth for high performers and IT super-stars. 

• An opportunity to earn while you learn.  

What is the role 

Entry Level Support Engineer (Potential future opportunity)

Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly

Based on our client site and working within the education sector you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail. 

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system. 
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

Desirable: 

• Practical technical knowledge in supporting and implementing: 
  - Windows 11
  - Windows Server 2022
  - Azure Active Directory  
  - Firewalls (FortiGate)
  - Switching (Ruckus, HP, Allied Telesis)
  - Wireless (Ruckus, Aruba/HP, Aerohive)
  - Printers/Copiers

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday – Projects and Training opportunities

Note: Applicants will be contacted once a role becomes available in their stated location or if they have indicated a willingness to relocate to an area where the position will be hiring.

SUMMARY: 

We currently have an opportunity for a Event Production Technician I to support live meetings, events, and productions for a large financial client Lake Mary, FL. This role is responsible for operating, troubleshooting, and maintaining audiovisual systems that power high-quality event experiences across control rooms, meeting spaces, and technology-enabled environments.

This is a hands-on, client-facing position that supports a variety of event formats, including executive events, town halls, hybrid meetings, and webcast/broadcast productions. The ideal candidate is technically strong, highly organized, calm under pressure, and committed to delivering a seamless experience for clients, stakeholders, and audiences. At least 5 years’ Global Financial Services, Healthcare or Pharmaceutical experience is preferred.

HIERARCHY: No direct reports.

PRIMARY DUTIES:

• Operate and support audiovisual production equipment, including cameras, microphones, speakers, switchers, routers, intercom systems, and control systems.
• Provide live event support for executive events, town halls, hybrid meetings, and webcast/broadcast productions, including video switching, audio support, source routing, and troubleshooting.
• Deliver a high level of client-facing support by partnering with event organizers, presenters, and internal stakeholders to align on technical requirements, event timing, and logistics.
• Prepare, organize, and manage event media and presentation content to ensure playback readiness and smooth execution.
• Set up, test, strike, and store production equipment while maintaining safe cable management and power practices.
• Troubleshoot and maintain AV and video conferencing systems in meeting spaces, production environments, and control rooms.
• Support collaboration platforms and room technologies, including Microsoft Teams, Webex, Global Meet, Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels.
• Use Microsoft 365 and SharePoint to manage documentation, organize event materials, and support collaboration across teams.
• Maintain production documentation such as runbooks, signal flow diagrams, patch lists, and equipment logs.
• Manage microphone inventory, loaner equipment, spare inventory, and consumables.
• Identify opportunities to improve event execution, AV processes, and operational efficiency.

COMPENTENCY:

• Required
  • 3+ years of experience in audiovisual, broadcast, live production, or live-event support environments
  • Hands-on experience with microphone management, including wireless systems
  • Basic understanding of video routing, signal flow, and live production workflows
  • Experience supporting Microsoft Teams, Webex, and Global Meet
  • Familiarity with Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels
  • Familiarity with Microsoft 365 and SharePoint
  • Strong troubleshooting skills and the ability to perform well in high-pressure live-event settings
  • Strong organizational, communication, and teamwork skills
  • Ability to lift up to 50 pounds and perform physical setup and teardown tasks
• Preferred
  • Experience in a client-facing event support or production environment
  • Experience with intercom systems, tally, IFB, and confidence monitoring
  • Knowledge of enterprise AV and room control systems
  • Basic proficiency with Adobe Premiere Pro, DaVinci Resolve, or similar editing tools
  • Understanding of RF coordination and interference mitigation

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent

EXPERIENCE: 3-5 Years

LANGUAGE SKILLS: English

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT: Onsite

EXPECTED HOURS OF WORK: Monday through Friday from 7am to 4:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks.

TRAVEL: Local Commute

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

PRIMARY DUTIES:  

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. 

• Provides onsite support by assisting in fault isolation of electro-mechanical systems. 

• Identifies necessary parts to resolve customer equipment failures. 

• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. 

• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. 

• Maintains accurate customer service records and reports within the Case Management System/CRM. 

• Contributes to the creation of Knowledge Articles and other technical-related documentation. 

• Serves as a resource to sales personnel for assigned service area. 

• Recommends improvements to manuals, operational processes and procedures as needed. 

• Contributes to training course content development and provides training to customers and other field service personnel, as required. 

• Maintains knowledge of new products. 

• Other duties as assigned. 

COMPENTENCY: 

• Positive attitude and collaborative approach in working within a team environment. 

• Leadership experience 

• Strong customer service skills 

• Strong oral and written communications 

• Ability to learn and adapt quickly to changes. 

• Critical thinking and analytical capabilities in troubleshooting and problem solving. 

• Planning, organizing and prioritizing skills. 

• Attention to detail. 

• Ability to be flexible and handle stressful situations at times. 

REQUIRED EDUCATION: 

• Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role. 

EXPERIENCE: 

• Minimum of 3 years of experience in field service or a similar technical support-related position. 

• Prior experience with electro-mechanical equipment, servos, sensors and actuators. 

 LANGUAGE SKILLS: 

• English proficiency  

 QUALIFICATIONS: 

• Experience reading Electrical Schematics. 

• Experience working with 200 – 440-volt equipment (High Voltage) 

• Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard) 

• Ability to successfully apply technical knowledge to identify root causes. 

• Ability to demonstrate excellent customer service and communication skills. 

• Ability to read basic product drawings, electrical schematics, and technical specifications. 

• Requires the ability to manage priorities effectively. 

• Ability to travel with little notice may be required. 

• Troubleshooting skills and sound technical judgment. 

• Ability to work both onsite independently and as part of a team. 

• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation. 

• Ability to pass customer-specific background check processes, if applicable. 

PHYSICAL DEMANDS:   

• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. 

• Must be able to lift to 50 pounds at times. 

• Travel may be required up to approximately 20% of the time. 

• Willing to travel when needed. 

WORK ENVIRONMENT: 

The candidate will work onsite under the direction of the partner leadership team.

SUMMARY:   

We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.  

PRIMARY DUTIES:  

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. 

• Provides onsite support by assisting in fault isolation of electro-mechanical systems. 

• Identifies necessary parts to resolve customer equipment failures. 

• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. 

• Serves the department by participating in the development of service bulletins, procedures, process improvements, and other collateral duties as required. 

• Maintains accurate customer service records and reports within the Case Management System/CRM. 

• Contributes to the creation of Knowledge Articles and other technical-related documentation. 

• Serves as a resource to sales personnel for assigned service area. 

• Recommends improvements to manuals, operational processes and procedures as needed. 

• Contributes to training course content development and provides training to customers and other field service personnel, as required. 

• Maintains knowledge of new products. 

• Other duties as assigned. 

 COMPENTENCY: 

• Positive attitude and collaborative approach in working within a team environment. 

• Leadership experience 

• Strong customer service skills 

• Strong oral and written communications 

• Ability to learn and adapt quickly to changes. 

• Critical thinking and analytical capabilities in troubleshooting and problem solving. 

• Planning, organizing, and prioritizing skills. 

• Attention to detail. 

• Ability to be flexible and handle stressful situations at times. 

 REQUIRED EDUCATION: 

• Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role. 

 EXPERIENCE: 

• Minimum of 3 years of experience in field service or a similar technical support-related position. 

• Prior experience with electro-mechanical equipment, servos, sensors and actuators. 

LANGUAGE SKILLS: 

• English proficiency  

QUALIFICATIONS: 

• Experience reading Electrical Schematics. 

• Experience working with 200 – 440-volt equipment (High Voltage) 

• Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard) 

• Ability to successfully apply technical knowledge to identify root causes. 

• Ability to demonstrate excellent customer service and communication skills. 

• Ability to read basic product drawings, electrical schematics, and technical specifications. 

• Requires the ability to manage priorities effectively. 

• Ability to travel with little notice may be required. 

• Troubleshooting skills and sound technical judgment. 

• Ability to work both onsite independently and as part of a team. 

• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation. 

• Ability to pass customer-specific background check processes, if applicable. 

 PHYSICAL DEMANDS:   

• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. 

• Must be able to lift to 50 pounds at times. 

• Travel may be required up to approximately 20% of the time. 

• Willing to travel when needed. 

 WORK ENVIRONMENT: 

The candidate will work onsite under the direction of the partner leadership team. 

 EXPECTED HOURS OF WORK: 

8-hour shifts as directed by partner leadership.  Typically, 8-5 with 1-hour unpaid lunch or 8:30-4:30 with half hour paid lunch. 

TRAVEL: As needed 

#LI-NP1

Title: Indirect Tax Associate 
Company: New Era Technology
Location: India (Remote)
Employment Type: Permanent | Full-Time

SUMMARY:  The Indirect Tax Associate I is an entry-level tax accounting role that will support routine tax functions that includes data exports/imports, manipulation, entry, and reconciliation. This position will mainly assist the compliance department in completing periodic return files and payments related to sales, telecommunications, excise and other indirect tax types.

 PRIMARY DUTIES:              

• Use accounting proficiency to reconcile indirect tax balances.
• Use excel proficiency to read, organize & finalize sales data.
• Use digital and analytical proficiency to navigate and research tax accounts.
• Complete global periodic indirect tax returns.
• Work with General Ledgers, other financial statements, and research tax related inquiries thereof.
• Calculate, post, and ensure accuracy of indirect tax accounts.
• Provide administrative support to the tax dept & other miscellaneous duties as assigned.

COMPETENCY:

• Ability to read and manipulate large sets of data such as Sales registers, General ledgers, Income Statements & Balance Sheets.
• Outstanding organizational, analytical, and written communication skills.
• Connects well with others and highly collaborative team approach to work.
• Excellent individual initiative and objective-oriented drive.
• Ability to handle difficult situations with a high degree of diplomacy and composure.
• Bilingual (English a must)

REQUIRED EDUCATION:

• Bachelor’s degree (or equivalent) in Finance or Accounting. An Associate’s degree in accounting may be considered with the appropriate experience.

EXPERIENCE REQUIRED:

• If Bachelor’s degree or equivalent, No minimum professional experience required.
• If Associate’s degree or equivalent, 2 years of professional experience in general accounting duties including journal entry preparation and account reconciliations.
• Must be proficient in Microsoft Excel (Advanced skills are required).
• Knowledge of GAAP required.
• Experience with Microsoft Dynamics Great Plains, QuickBooks, and large ERP systems a plus.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

SUMMARY:   

We are currently expanding, and we are looking for a full-time IT Asset Coordinator with minimum 2-year experience in a similar role who will be supporting the IT team in delivering IT Asset Management services locally and for supported metro, regional and international locations.  The focus of the role is improving the overall user experience, development of strong relationships with vendors and the safe keeping of our clients PC assets. The IT Asset Coordinator will champion the need for, and the value of, adherence to Asset Management processes. 

 PRIMARY DUTIES:  

• Coordination of PC inventory located in storage room 

• Coordinating the outward movement (logistics / courier arrangements) of PCs to users or vendors 

• Ensuring PCs returned to storage for re-use are imaged and in good working order 

• Coordinate the inward receipt of PCs returned by users or vendors 

• Ensure all received PCs are disk wiped, a physical check of the device is performed, and hardware diagnostics check is completed   

• Ensuring that the Asset Management system is updated whenever a PC asset leaves or is returned to the inventory storage 

• Coordinate, and actively participate in, the disposal of EOL PCs  

• Segregating PCs found to be faulty and scheduling authorized repairs to attend onsite to complete repairs for PC faults found to be supported under warranty 

• Obtaining a local quotation for the repair of PC faults that are not supported under warranty 

• Working with the AM team to determine whether it is economically viable to have a PC repaired 

• For pre-approved repair costs, arrange for faulty PCs to be shipped to an authorized repair vendor for any PC faults that are not supported under warranty 

• Lead the monthly Physical Inventory Validation, validating in stock assets against data contained in the asset database 

• Monitor PC model and accessories inventory levels to ensure sufficient volumes are available for operational support needs 

• Submit requests for PC models to be ordered when volumes fall below minimum levels  

• Monitor asset management compliance of support teams 

• Educate support teams on the correct procedures to follow 

• End user support / workstation setup 

• Prepare monthly operations report 

 COMPENTENCY: 

• Excellent written, verbal and interpersonal communication skills 

• Ability to work independently as well as working autonomous in a team. 

• Proactive and able to think outside the box 

• Ability to work to tight deadlines whilst managing multiple tasks and maintaining high attention to detail and accuracy 

• Competent at handling confidential information 

• Professional and friendly approach to users and vendor relations. 

• Ability to work across IT and Admin functions 

REQUIRED EDUCATION: Highschool diploma or equivalent required 

EXPERIENCE: Minimum 1 year of experience working in a similar role 

LANGUAGE SKILLS: English proficiency  

QUALIFICATIONS:  Basic experience in asset management / / Basic experience in IT troubleshooting 

PHYSICAL DEMANDS:  Must be physically able to lift and carry IT equipment/boxes up to 15kg 

WORK ENVIRONMENT: The candidate will work onsite under direction of the partner leadership team

#LI-VU1

ITMS Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment. This role is responsible for ensuring systems remain up-to-date, secure, and operational by applying patches, conducting regular maintenance, and troubleshooting IT infrastructure issues.

Key Responsibilities

• Deploy operating system (OS) and application patches following IT security and compliance guidelines.
• Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
• Monitor and troubleshoot patch failures, escalating issues as needed.
• Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
• Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
• Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

 COMPETENCIES:

• Hands-on experience with enterprise patch management solutions for Windows, Virtual Servers, and desktops.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Systems Engineer.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus points for Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)

Experience with MSP tools like ITGlue are a bonus.

Why Join Us

• Work with a global technology leader in IT Service Management (ITSM) environment.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

ITMS Support Specialist Tier 1 position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

* At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The ITMS Support Specialist Tier 1 is responsible for the delivery of high-quality IT technical professional services to our clientele.  These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.  The ITMS Support Specialist Tier 1 must demonstrate superior proficiency in the performance of these services.  Dedication to quality and customer satisfaction are critical success factors for this position. 

** For this position, we conduct comprehensive background checks, which may include criminal history, driving records, outstanding child support or traffic fines, identity verification, and sex offender registry screenings.

PRIMARY DUTIES include but are not limited to: 

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• On-site to local clients maybe required – up to 15%.
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

COMPETENCIES:

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as an ITMS Support Specialist or IT Support Technician.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus point for Intune, Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)
• Experience with MSP tools like ITGlue are a bonus.

EXPECTED HOURS OF WORK: Full-time position working 40 hours per week, Monday - Friday 8am - 5pm or 9am - 6pm Eastern Time.  This role does have an On-Call rotation.  Overtime hours may be required.

TRAVEL: Local travel to client’s locations expectation is 15%.

#LI-DL1

ITMS Support Specialist - Tier 2 position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The ITMS Support Specialist -Tier 2 is responsible for the delivery of high-quality IT technical professional services to our clientele.  These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.  The ITMS Support Specialist -Tier 2 must demonstrate superior proficiency in the performance of these services.  Dedication to quality and customer satisfaction are critical success factors for this position. 

PRIMARY DUTIES include but are not limited to: 

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• Occasional on-site to nearby customers (less than 5%).
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

COMPETENCIES:

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3-5 years’ experience as a Support Specialist.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus point for Intune, ConnectWise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)
• Experience with MSP tools like ITGlue are a bonus.

EXPECTED HOURS OF WORK: Full-time position working 40 hours per week - Monday - Friday 8am - 5pm. Overtime hours may be required.

TRAVEL: Travel is required, but only occasionally, and is less than 10%.

Pay Rate:  $32.00 - $35.00/ hr based on experience

#LI-DL1

Position: IT Project Manager
Company: New Era Technology
Location: Bangalore(Onsite- Work from our client's Office) Office address: Parcel 9, Embassy Tech Village, Outer Ring Road, Deverabeesanhalli Village, Varthur Hobli, Bengaluru, 560103.  
Employment Type: Permanent | Full-Time
Experience: 10 – 18 Years

Role Summary 

Responsible for the matrix management of project teams and the oversight of designing and implementing complex technology projects, primarily related to Real Estate development, End User, and Network projects.

This involves delivering projects across all disciplines, collaborating closely across regions and multiple Technology workstreams and LOB (line of business), while engaging with senior managers and stakeholders within the organization.

• Tasked with managing a range of infrastructure projects, with a particular emphasis on corporate fit outs, office relocations, and desktop technology deployments.
• Ensure all projects are delivered with high quality, on scope, on time & on budget.
• Ensure governance and control over all project financials, including the development of business cases, forecasting, and understanding profit and loss as well as depreciation.
• Keep all projects on track, escalating decisions to executive sponsors as needed.
• Organize the design and development of the project.
• Ensure risk management strategies are followed and reviewed according to guidelines.
• Plan and set project goals and milestones based on the approved Charter/Statement of Works.
• Identify and secure resources, including the project team, vendors, and consultants.
• Effectively detect and resolve project risks and issues. § Lead the project team.
• Ensure project management standards and rigor are applied.
• Develop communications for the executive sponsor and project stakeholders; conduct regular briefings and status updates.
• Serve as the single point of contact for project-level risks, issues, questions, and escalations.
• Prepare and/or provide project reporting, metrics, scorecards, etc.
• Partner with key stakeholders to identify project interdependencies that may influence project success.
• Support the team in distributing project information to executive management and key stakeholders.
• Create an environment that fosters trust and collaboration with others, exhibiting a strategic business focus with a customer-oriented perspective.
• Recognize areas for internal improvement and develop plans for implementing them.
• Comply with company standards and procedures. § Manage budget and financial aspects, including the completion of business cases.
• Evaluate the impact on Total Cost of Ownership for multiple simultaneous, complex projects.

Work Experience

• Substantial IT Project Management experience, or relevant business or team leadership
• 7+ years’ experience with projects in multiple technologies & functions
• Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology
• Strong knowledge of industry standard project management tools for financial and project reporting (Clarity, Service Now, Microsoft Project)
• Formal project management training and discipline knowledge required
• Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals
• Awareness of Agile Project Management techniques would be beneficial.
• An understanding of line of business technology drivers § Knowledge and understanding of banking regulatory, compliance, risk and security aspects
• Proven experience managing geographically distributed and culturally diverse work groups
• Knowledge of Permit to Build and Permit to Operate
• Extensive experience with multi-million-dollar projects with high complexity and client focus.
• Proven experience at delivering high quality projects on time & within budget
• Extensive experience at presenting metrics to key stakeholders
• Excellent oral and written communication skills across functions and teams, up and down the chain of command
• Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.
• Ability to motivate Project teams
• Strong leadership & good analytical skills § Proven negotiation & influencing skills
• Strong stakeholder management & customer focus
• Strong knowledge of IT environment and working with external Service Providers / Vendors.

Technical Skills

• Track record of delivering technology Real Estate / Network type Projects
• Management and escalation of underlying project Risks /Issue/ Change
• Budget & Financial Management
• Strong understanding of, and adherence to, Standard Project Lifecycle requirements

Qualifications

• Bachelor's degree or equivalent professional experience preferably in the financial services industry
• PMP / PRINCE or other formal project management discipline preferred, familiarity with Agile delivery practices beneficial
• Excellent oral & written communication across functions and teams, up and down the chain of command
• Proven ability to lead project teams in delivering on time, high quality solutions
• Experience with Project Task Estimation, Resource Scheduling, Risk Management, and Issue Management

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

SUMMARY:  

The Network Quality Assurance Engineer will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank.  This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world.  As an expert in network operations and compliance to standards, this specialist will work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes.  The ideal candidate is obsessed with quality, organized, and comfortable working with wide variety of stakeholders in a large enterprise and has a strong foundation in enterprise network technologies such as switches, WLAN, routers and firewalls and their management systems. 

 PRIMARY DUTIES include but are not limited to:   

• Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly following network conversions or migrations. 

• Confirm data accuracy, configuration completeness, and alignment with quality standards. 

• Track open gaps or discrepancies and follow up with owners to ensure timely remediation. 

• Confirm that corrective actions are completed and documented. 

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality. 

• Resolve or escalate issues promptly to prevent workflow delays. 

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines. 

• Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment 

• Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes 

• Monitor JIRA for timely updates 

• Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail 

• Support Project Managers as needed updating project documentation, workflows, etc. 

COMPETENCIES:  

• Expertise in network device attributes including hardware, AAA settings, ACL’s, and IP addressing 

• Have network operations/audit mindset, laser-focused on accuracy and timely system updates  

• Excellent organizational skills, attention to detail and multitasking ability 

• Strong written and verbal communications skills 

• Excellent client-facing and internal communication skills 

• The ability to work under pressure and with a sense of urgency to deadlines 

• The ability to multi-task, prioritize and effectively manage one’s time 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5 years hands-on experience configuring a variety of network devices 

• Proven work experience supporting network network refresh and OS/configuration remediation  

• Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista.  CCNP desired.  

• Experience with NAC, IPAM, network monitoring, and configuration management systems 

• Experience with change management, incident management, and CMDB’s such as Service Now 

• Strong knowledge of Microsoft Office (Excel in particular).  JIRA experience preferred  

• Bachelor's Degree in appropriate field of study or equivalent work experience 

EXPECTED HOURS OF WORK: Most work can be performed during daytime hours in country, with some participation in meetings during off-hours as required by the project. 

TRAVEL: Remote 

LANGUAGE SKILLS: English 

 QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.   

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

Summary

Client is seeking a Design Lead to support the Enterprise Web Initiative (EWI) for regions outside the United States (OUS), with a primary focus on Europe. EWI is Lilly’s centralized platform and operating model that enables teams across the enterprise to create, manage, and scale digital web experiences.

This role is critical to ensuring that all EMEA and global OUS enterprise websites are brand-consistent, elevated, accessible, localized, and unified under the Lilly Direct brand ecosystem while meeting regional regulatory and compliance requirements. The Design Lead will translate enterprise brand and experience strategy into high-quality execution, guiding designers day-to-day while partnering closely with Design Directors, Product, Engineering, and regional business stakeholders.

This role blends hands-on design leadership, governance, and mentorship, ensuring that every site created through EWI reflects Lilly’s standards for trust, clarity, compliance, and user-centered design in a highly regulated, global environment.

PRIMARY DUTIES

• Lead the day-to-day design execution for OUS and EMEA enterprise web initiatives, guiding designers to deliver high-quality, compliant, and brand-aligned digital experiences.
• Partner with Design Directors to translate enterprise brand vision and Lilly Direct standards into scalable, regionally appropriate design solutions for EWI-managed websites.
• Ensure all websites created through EWI maintain consistent visual design, interaction patterns, accessibility, and content hierarchy aligned with Lilly’s global brand system while supporting localization and multilingual needs.
• Support the end-to-end design process—from intake and requirements refinement through concept, design, review, localization, and launch—within an enterprise web governance model.
• Collaborate with Product and Engineering to scope features, prioritize work, and resolve design challenges, balancing speed, scalability, and quality across regions and time zones.
• Advocate for user-centered design, accessibility, and usability best practices, including WCAG and relevant European accessibility standards (e.g., EN 301 549), particularly for healthcare and patient-facing content.
• Ensure designs align with regional regulatory and privacy requirements, including GDPR and local market compliance, in partnership with Legal and Compliance teams.
• Uphold and evolve design systems, component libraries, UI patterns, and templates used across EWI to enable rapid, consistent, and localized site creation.
• Provide mentorship, constructive feedback, and design direction to individual contributors, helping grow design craft and enterprise design maturity across global teams.
•  Act as a design quality gate, ensuring work meets Lilly brand, regulatory, localization, and experience standards prior to delivery.

CORE COMPETENCIES

• Strong enterprise design leadership, with the ability to translate high-level brand and experience strategy into repeatable, scalable execution across regions.
• Exceptional cross-functional communication skills, working effectively with global design, product, engineering, compliance, and business stakeholders.
• Deep expertise in web design, design systems, accessibility, and user-centered design within complex or regulated global environments.
• Strong understanding of localization, multilingual design, and cultural considerations for European and global audiences.
• Proven ability to mentor and guide designers while remaining hands-on in execution when needed.
• Strong judgment and attention to detail, ensuring polished, cohesive experiences at enterprise scale.

REQUIRED EDUCATION

Bachelor’s degree in design, Interaction Design, Visual Communication, Human-Computer Interaction, or a related field. Equivalent practical experience will be considered.

EXPERIENCE

• 10+ years of experience in digital, product, or web design, with demonstrated success delivering enterprise-scale and international web experiences.
• Experience leading or guiding designers within design systems or platform-based environments.
• Proven collaboration with product managers, engineers, and leadership to define requirements and deliver compliant, scalable solutions.
• Experience working within regulated industries (e.g., healthcare, life sciences, or pharmaceuticals) strongly preferred.
• Strong portfolio demonstrating brand-driven, scalable, and localized web design execution.

LANGUAGE SKILLS

• Excellent verbal and written communication skills in English.
• Additional European language proficiency is a plus but not required.

QUALIFICATIONS

• Accomplished design practitioner with a strong track record of delivering enterprise-quality, global digital experiences.
• Skilled at turning brand strategy, governance, and regulatory requirements into actionable design solutions.
• Collaborative, empathetic leader who provides clear, constructive feedback across cultures and regions.
• Comfortable balancing hands-on design work, mentorship, and strategic alignment.
• Strong analytical and problem-solving skills to support business, brand, regulatory, and user needs.

PHYSICAL DEMANDS 

Standard office or remote work conditions; no unusual physical requirements.

WORK ENVIRONMENT 

Highly collaborative and fast-paced. Works with global cross-functional teams across Digital, Product, Engineering, Compliance, and regional stakeholders. Focused on scalable delivery, quality, localization, and continuous improvement within enterprise web operations.

#LI-US1

We have an opening for Life Asia Technical Architect role.

Permanent (with Client)

Work location : Kuala Lumpur

Mode of work : Onsite (Work from Office)

Role Overview

We are looking for a hands-on technical leader with strong LifeAsia expertise to drive delivery of Life Insurance platforms across Asia. This role requires active involvement in configuration, development, and integration, along with delivery ownership.

Key Responsibilities

• Lead delivery of LifeAsia-based insurance platforms (PAS, POS, workflows)
• Perform hands-on configuration, development, and integrations
• Drive solution design and system architecture
• Support cloud migration (AWS/Azure/GCP) and microservices adoption
• Implement DevOps & CI/CD pipelines
• Collaborate with business, regional teams, and vendors
• Provide technical guidance to teams while staying hands-on

Key Requirements

• 12+ years of IT experience in Life Insurance
• Strong hands-on LifeAsia experience (mandatory)
• Experience in PAS, integrations, APIs
• Exposure to cloud, microservices, DevOps
• Some team leadership experience (not purely managerial)

Why Join?

• Be part of a forward-thinking organization driving digital transformation.
• Work in a high-performing, collaborative environment at a prestigious location in Kuala Lumpur.
• Engage with modern database technologies and cloud infrastructure

Interested candidates/referrals welcome – please connect or share profiles at Shabnambanu.Varshani@NewEraTech.com

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:  The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

PRIMARY DUTIES include but not limited to:

Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
• Schedule internal staff and subcontractors for installations and manage workflows.
• Track multiple project budgets, milestones, and deliverables to maintain profitability.
• Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
• Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
• Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
• Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
• Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
• Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.

Operational Excellence

• Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
• Identify risks and develop mitigation strategies to ensure project continuity.
• Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
• Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
• Support process improvement initiatives using data-driven insights.
• Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
• Support procurement and vendor management for project-related materials and services.
• Identify potential sales opportunities through installation interactions.
• Participate in employee reviews when requested.
• Strive to achieve 100% customer satisfaction at all times.

Perform other duties as assigned by management.

Quality & Compliance

• Ensure all installations meet client specifications and industry standards.
• Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
• Monitor installation progress through site visits and client meetings as required.
• Maintain compliance with internal processes, safety protocols, and regulatory requirements.
• Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.

COMPETENCIES:

• Proven experience leading complex projects across multiple teams and geographies.
• PMP or equivalent certification preferred.
• 5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
• Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus
• Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
• Skilled in executing operational workflows to enhance efficiency and scalability.
• Strong organizational & leadership skills including mentoring and performance management
• Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
• Superior written and verbal communications skills
• The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
• The ability to work under pressure and with a sense of urgency to deadlines
• The ability to multi-task, prioritize and effectively manage one’s time
• Commitment to maintain pace with evolving technologies and products

REQUIRED EDUCATION & EXPERIENCE: Bachelor’s Degree or equivalent experience (minimally to years).  

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5 PM.  However, required work hours may vary depending on business needs.

TRAVEL: Travel to client sites and internal meetings as needed (estimate 25% travel required).

LANGUAGE SKILLS: English

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

Job Title: Manufacturing APS Engineer Analyst
Location: Bayan Lepas, Penang, Malaysia (Hybrid – 50% Office / 50% WFH)
Employment Type: 1-Year Contract (Renewable up to 3 Years)
Openings: 3
Joining: Immediate to 1 Month (up to 2 Months can be considered)

About the Role

We are hiring Manufacturing APS Engineer Analysts for a leading global client in Malaysia. This role is ideal for professionals with experience in Advanced Planning & Scheduling (APS) systems, manufacturing operations, and business systems analysis.

The selected candidates will work closely with cross-functional teams and stakeholders across Germany, China, and Malaysia, supporting planning, scheduling, and operational excellence initiatives.

Key Responsibilities

• Act as a Business Systems Analyst / Systems Owner for APS applications in a manufacturing environment.
• Analyze business and factory production requirements and translate them into system/process improvements.
• Support planning and scheduling operations using APS tools and best practices.
• Coordinate with production, supply chain, engineering, and operational teams to ensure smooth system usage.
• Liaise with global stakeholders across Germany, China, and Malaysia.
• Troubleshoot system/process issues and drive continuous improvement initiatives.
• Ensure alignment between business operations and enterprise manufacturing systems.

Required Skills & Experience

• Experience working with Advanced Planning & Scheduling (APS) systems in manufacturing environments.
• Strong background as a Business Systems Analyst, Functional Analyst, or Systems Owner.
• Good understanding of enterprise manufacturing setups, factory operations, and production planning.
• Strong stakeholder management and business-facing communication skills.
• Excellent English communication (written and verbal).
• Ability to work with multicultural/global teams.

Preferred Skills

• Ability to speak Mandarin (preferred due to regular coordination with China teams).
• Prior experience in semiconductor, electronics, or high-volume manufacturing industries.
• Exposure to SAP / ERP / MES integrated environments is an advantage.

Work Location & Flexibility

• Primary location: Bayan Lepas, Penang.
• Hybrid work model: 50% office / 50% work from home.
• Penang-based candidates may work from Georgetown or Kulim office, with visits to Bayan Lepas office when required.

Preference

• Local Malaysia / Penang-based candidates preferred.

How to Apply

Please share your updated resume to: madhava.mallela@neweratech.com / Shabnambanu.Varshani@NewEraTech.com 

🌟 Hiring: MES Software Analyst (Client Location) | New Era Technology 🌟

Client Location: Bayan lepas, Penang
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Contract – 1 year

🚀 About the Role:

New Era Technology is looking for experienced MES Software Analyst to be deployed at our prestigious client in Malaysia at their Bayan Lepas, Penang office.

Key Responsibilities  

• Design, develop, implement, and maintain MES solutions, process/operation automation in manufacturing (Industrial 4.0) and related interfaces integrated MES with ERP system (e.g. SAP) and shop floor automation (e.g. IoT)
• Collaborate with cross-functional teams to understand manufacturing processes, identify system requirements, and deliver tailored IT solutions.
• Document technical solutions, SOPs, and user manuals to ensure knowledge sharing and maintainability.
• Prepare training to business users, perform IT Acceptance Testing and User Acceptance Testing (UAT) on MES/MES Extended solutions.
• Develop scripts, services, and dashboards to support manufacturing KPIs, traceability, and data-driven decision-making.
• Troubleshoot and resolve issues in manufacturing applications, ensuring minimal disruption to production.
• Provide 24*7 Production Support on MES/MES extended solution.
• Lead or support manufacturing system upgrades, migrations, and implementations.

Qualifications:           

• Master Degree/Bachelor's Degree/Professional Degree in Computer Science, IT, or related field.
• 3~5 years of experience in software development or system analysis within a manufacturing or industrial environment
• Know-how on Change Management Process, Incident Management Process, Demand Management process, System Development Life Cycle
• Capable of leading and influencing a virtual team composed of members from diverse organizations.

Skills / Knowledge     

• Manufacturing process, MES and extended MES solution know-how

• Experience in database design and performance optimization are preferable Methodic       
• LEAN principle, FMEA, 8D Problem Solving are added advantage
• Strong programming skills in languagues such as C# .NET, Java, Python, or similar
• Strong in SQL, Oracle database and store procedure
• Experienced with Web/Window application, web service, API, Window IIS setup or OpenShift
• Agile methodology and SCRUM knowledge added advantage
• Fluent in English (spoken and written)
• Basic to advanced proficiency in Malay / Mandarin
• Good or Excellent communication and interpersonal skills
• Collaborative mindset with a proactive attitude
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Candidates must have strong MES knowledge with respect to factory production (Mandatory)
• Experience in Oracle database environment and expects the ideal candidate to have strong MS SQL or Oracle SQL query experience (Mandatory).

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join immediate to 60days notice.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com / Shabnambanu.Varshani@NewEraTech.com with the subject line:
“MES Software Analyst - Penang”

Position: Network Engineer
Company: New Era Technology
Location: Bangalore / Hyderabad (Hybrid - Work from office)  
Employment Type: Permanent | Full-Time
Experience: 7+ Years

SUMMARY: 

We are seeking a motivated and detail-oriented Core Network Engineer with 5-7 years of experience to support a global hardware conversion project from Cisco to Fortinet & Juniper. This is an exciting opportunity to work on a high-impact initiative within a dynamic enterprise environment.

PRIMARY DUTIES include but not limited to: 

• Assist in the planning and execution of a global migration from Cisco to Fortinet and Juniper switching infrastructure.
• Support configuration, deployment, and troubleshooting of Fortinet firewalls, Juniper Mist switches, and access points
• Familiarity with Juniper Mist wireless controllers.
• Collaborate with senior engineers and project managers to ensure seamless transitions across global sites.
• Maintain documentation of network configurations, changes, and procedures.
• Provide Tier 1–2 support for network-related issues during and after the migration.
• Ensure compliance with security and operational standards throughout the conversion process.

COMPETENCIES: 

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale wireless migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:  

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS/NX-OS)
• Basic experience with Cisco Wireless Lan Controllers
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

SUMMARY:

We are seeking a skilled and hands-on Network Engineer to deploy, and support reliable and secure network connectivity across geographically distributed environments. The ideal candidate will have experience with CradlePoint, IPSec VPN tunnels, cellular data networks, and Starlink satellite connectivity. A Cisco CCNA certification and 3-5 years of working with cellular data is a plus.

PRIMARY DUTIES include but not limited to: 

• Deploy, configure, and support network solutions utilizing CradlePoint routers, cellular WAN, and Starlink satellite internet.
• Configure, monitor, and troubleshoot IPSec VPN tunnels for site-to-site and remote connectivity.
• Support and optimize cellular data connectivity, including redundancy and failover scenarios.
• Integrate Starlink connectivity into existing network architectures, including VPN routing and performance optimization.
• Monitor network health, availability, and performance across WAN, VPN, cellular, and satellite links.
• Troubleshoot complex network issues involving latency, routing, VPN stability, and connectivity interruptions.
• Maintain accurate network documentation, diagrams, and configuration standards.
• Collaborate with security, systems, and operations teams to ensure secure and reliable network services.
• Participate in network upgrades, lifecycle management, and continuous improvement initiatives.

Day‑Shift Coverage

• Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and implementations.

COMPETENCIES:

• Hands-on experience with CradlePoint networking solutions.
• Strong experience configuring and supporting IPSec VPN tunnels.
• Experience supporting cellular data networking in enterprise or operational environments.
• Experience deploying and supporting Starlink satellite internet.
• Solid understanding of networking fundamentals (TCP/IP, routing, NAT, firewalls).
• Experience with network monitoring and troubleshooting tools.
• Strong problem-solving abilities and attention to detail.
• Effective written and verbal communication skills.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• Cisco Certified Network Associate (CCNA) certification.
• Experience with SD-WAN or multi-link WAN environments.
• Familiarity with redundant and failover networking designs.
• Knowledge of secure networking best practices.
• 3-5 years of cellular data experience

• EXPECTED HOURS OF WORK: Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. Eastern Time to support real‑time operations and ensure continuous quality oversight.

TRAVEL: Remote

LANGUAGE SKILLS: English

We are looking for multiple Network Engineers for a 12-month project. 

While we do not have an immediate opening, we anticipate a requirement for this position within the next 6-12 months.

Requirements:

3-5 years of hands-on networking  experience

Has provided Tier 1-2 support

Must have experience with deployment, configuration, and  troubleshooting Arista routers and switches

Basic experience with Cisco networking technologies (IOS/NX-OS)

Newtork Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a detail-oriented and proactive Level 1 / Level 2 Network Technician to support patching and maintenance of networking equipment for multiple clients as part of a Managed Service Provider (MSP) environment. This role is responsible for deploying firmware updates, ensuring network devices are patched, troubleshooting connectivity issues, and maintaining network infrastructure to meet security and performance standards.

Key Responsibilities

• Deploy firmware updates and security patches to routers, switches, firewalls, and access points.
• Ensure all networking devices remain up to date with vendor-recommended patches.
• Monitor patching schedules and document successful and failed updates.
• Troubleshoot patch deployment issues and escalate unresolved problems.
• Work with vendors to address patch-related bugs, vulnerabilities, and performance issues.
• Ensure that patched networking devices comply with security best practices.
• Document security patching procedures and maintain compliance records.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

COMPETENCIES:

• Hands-on experience with enterprise patch management solutions.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct network issues.
• Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Network Engineer.
• Understanding of firmware updates and patching procedures for networking equipment.Proven experience with network capacity planning, network security principles, and general maintenance best practices.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
• Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
• Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
• Excellent hardware troubleshooting experience.
• Fundamental knowledge of Network relationships to cyber security principles and practices.

PREFERRED CERTIFICATIONS/Skills:

• Cisco CCNA Preferred.
• Experience with multiple network technology stacks. (Solar Winds and Auvik)
• Knowledge and experience in network virtualization technologies. (Azure and AWS)
• Experience in MSP’s with tools such as Connectwise or ITGlue is a bonus.
• Knowledge of VOIP systems is a bonus.

Why Join Us

• Work with global technology leaders.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Job Title: Oracle Fusion HCM Functional Payroll Consultant
Employment Type: Full-Time Contract (On New Era Technology Payroll)
Work Location: Onsite – Dubai, UAE (Client Location)
Company: New Era Technology (www.neweratech.com)

New Era Technology is looking for an experienced Oracle Fusion HCM Functional Payroll Consultant to join our team on a full-time contract role and work onsite at our client location in Dubai, UAE. The ideal candidate will have strong hands-on expertise in Oracle Fusion HCM Payroll, payroll configuration, statutory compliance, testing, and support activities.

Key Responsibilities

• Act as the Functional Lead for Oracle Fusion HCM Payroll, translating business payroll requirements into Fusion-compliant solutions and configurations.

• Gather, analyze, and document payroll requirements including earnings, deductions, statutory elements, balances, and fast formulas.

• Configure and maintain Oracle Fusion Payroll components such as:

  • Payroll elements

  • Calculation cards

  • Balances

  • Costing setup

  • Payroll flows

• Support and execute payroll testing cycles including:

  • Unit Testing

  • User Acceptance Testing (UAT)

  • Parallel payroll runs
    ensuring payroll accuracy and compliance.

• Troubleshoot payroll issues through root-cause analysis and coordinate with Oracle technical teams when needed.

• Ensure compliance with country-specific payroll legislation, tax rules, and reporting requirements within Oracle Fusion Payroll.

• Provide post-implementation support, documentation, end-user guidance, and assist in change management for payroll enhancements and new releases.

Required Skills & Experience

• Strong hands-on experience as an Oracle Fusion HCM Functional Payroll Consultant.

• Expertise in Oracle Fusion Payroll configurations including elements, balances, costing, and payroll flows.

• Strong understanding of payroll statutory compliance, taxation, and reporting requirements.

• Experience in payroll testing, UAT coordination, and parallel runs.

• Ability to gather business requirements and convert them into functional solutions.

• Strong communication and stakeholder management skills.

• Ability to work independently in an onsite client environment.

Location & Work Mode

• Dubai, UAE (Client Location – Onsite Mandatory)

• Candidate must be available to work full-time onsite in Dubai.

Why Join New Era Technology?

• Opportunity to work with a global technology services organization

• Exposure to enterprise Oracle Fusion implementations

• Long-term project engagement with a leading client in Dubai

How to Apply

Interested candidates can share their updated resume to:
📩 usharani.ketha@neweratech.com

 Physical Security Solutions Architect position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The Physical Security Solutions Architect designs, positions, and delivers end‑to‑end physical security solutions that protect people, facilities, and assets. This role blends deep technical expertise in physical security technologies with customer‑facing consultative skills, working closely with Sales, Engineering, and Delivery teams to translate business and security requirements into scalable, compliant, and cost‑effective designs.

The Physical Security Solution Architect will be responsible for creating estimates and proposals for customers.  This involves gathering information from a variety of sources and using it to create an estimate using our established software tools.  You will be responsible for building a bill of materials and estimating the labor associated with all tasks of the project.  This information is then used to write a comprehensive proposal for the customer.  Some projects are relatively straightforward, while others will require you to think outside of the box.  You will assist Project Managers by providing information related to the solution, and you will assist Sales Account Managers by acting as a subject matter expert.

PRIMARY DUTIES include but are not limited to: 

Solution Design & Architecture:

• Design comprehensive physical security architectures mainly including video surveillance (CCTV/IP cameras), access control systems, and intrusion detection.
• Develop logical and physical security system designs that align with customer risk profiles, regulatory requirements, and facility constraints.
• Produce architecture diagrams, Bills of Materials (BOMs), Statements of Work (SOWs), and technical proposals for customer approval.

Pre‑Sales & Customer Engagement:

• Partner with Account Executives to scope opportunities, assess customer needs, and position value‑driven physical security solutions.
• Deliver solution demonstrations, proof‑of‑concepts (POCs), and technical presentations to both technical and executive stakeholders.
• Clearly communicate complex physical security concepts to audiences with varying levels of technical expertise.

Implementation Oversight & Technical Leadership:

• Provide architectural oversight during installation, commissioning, and acceptance testing of physical security systems.
• Act as the technical escalation point for complex integration, performance, or interoperability issues.
• Collaborate with internal delivery teams and third‑party integrators to ensure solution integrity and design adherence.

Vendor & Technology Management:

• Evaluate and recommend security hardware and software platforms, ensuring best‑fit solutions for customer and organizational needs.
• Stay current on emerging physical security technologies, standards, and threats.
• Contribute to the development of design standards, reference architectures, and reusable solution templates.

Cross‑Functional Collaboration:

• Coordinate with IT, Facilities, Network, and Cybersecurity teams to ensure secure, resilient, and scalable system integration.
• Support internal enablement by assisting with training, best practices, and peer reviews.

COMPETENCIES:

• 5+ years of Experience with one or more of the following technologies: Access Control, Video Surveillance, Intrusion and IT Infrastructure.
• Familiar with a variety of security device manufacturers, certifications preferred but not required.
• Ability to be agile and manage your own workload with little supervision.
• Ability to be a productive contributor in a remote working environment.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:            

• 5+ years of pre-sales, customer-facing, engineering experience and 5+ years’ experience in estimating, design or engineering.
• Experience in the industry or related experience working with large-scale projects or national deployments.

• Experience designing, configuring and engineering Video Surveillance, Access Control, Intrusion, infrastructure, data networks.
• Intermediate Excel skills including formatting and formula creation.
• Intermediate MS Word skills
• Working knowledge of IP Networking

PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to communicate effectively verbally and in writing.
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
• Ability to travel to meet with clients or attend industry events.

EXPECTED HOURS OF WORK: Monday – Friday 8am – 5pm.

TRAVEL: None

SALARY RANGE: $90,000 - $110,000 Depending Upon Experience

Physical Security Solutions Engineer position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

SUMMARY: The Physical Security Solution Engineer will be responsible for creating estimates and proposals for customers.  This involves gathering information from a variety of sources and using it to create an estimate using our established software tools.  You will be responsible for building a bill of materials and estimating the labor associated with all tasks of the project.  This information is then used to write a comprehensive proposal for the customer.  Some projects are relatively straightforward, while others will require you to think outside of the box.  You will assist Project Managers by providing information related to the solution, and you will assist Sales Account Managers by acting as a subject matter expert.  

PRIMARY DUTIES include but are not limited to:   

• Engage with the sales team as the product expert and as an integral part of the sales process. 

• Fluidly discuss Video Surveillance, Access Control and Intrusion systems and services with the sales team and customers who have a wide range of knowledge and experience.  

• Review data to determine material and labor requirements for assigned projects; often related to but not limited to Video Surveillance, Access Control and Intrusion Detection systems. 

• While following department processes, gather and compile information in order to create estimates for customers 

• Develop Bill of Materials for assigned projects: work with internal purchasing department and manufacturers for lowest cost pricing, compute cost factors and prepare estimates. 

• Write comprehensive scope of work and formal proposals 

• Attend internal and external meetings and participate in the respective project kick-off meetings for assigned work. 

• Consult with assigned internal customers, vendors, sales or other individuals to discuss and formulate estimates and resolve issues for assigned customer projects. 

• Assist Operations personnel with understanding agreements and bid figures for assigned projects. 

• Act as the subject matter expert in a technical capacity for assigned projects. 

• Manage multiple tasks related to assigned customer with a sense of urgency and in a timely manner with accuracy. 

  COMPETENCIES:  

• 2+ years’ experience with one or more of the following technologies: Access Control, Video Surveillance, Intrusion and IT Infrastructure.  

• Familiar with a variety of security device manufacturers. 

• Ability to be agile and manage your own workload with little supervision. 

• Ability to be a productive contributor in a remote working environment. 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 2+ years of pre-sales, customer facing, engineering experience and 2+ years’ experience in estimating, design or engineering. 

• Experience in the industry or related experience working with large-scale projects or national deployments. 

• Experience designing, configuring and engineering Video Surveillance, Access Control, Intrusion, infrastructure, data networks.  

• Intermediate Excel skills including formatting and formula creation. 

• Intermediate MS Word skills  

• Working knowledge of IP Networking  

PHYSICAL DEMANDS:  

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to communicate effectively verbally and in writing.  

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

EXPECTED HOURS OF WORK: Monday – Friday 8am – 5pm. 

TRAVEL: None 

SALARY:  $70,000 - $95,000 depending upon experience

What is the role 

The Project Coordinator supports project delivery by coordinating tasks, managing schedules, tracking progress, and communicating with stakeholders to ensure projects are delivered on time, within scope, and within budget, aligned with PMO standards across US-based operations.

The following include but may not be limited to the responsibilities of the Project Coordinator:

• Schedule, prioritize, and coordinate work orders with vendors, onsite teams, and stakeholders
• Allocate resources, resolve scheduling issues, and ensure work order readiness
• Track, complete, document, and submit work orders for billing
• Monitor performance against timelines, quality standards, SLAs, and KPIs
• Communicate status updates and confirm completion with stakeholders
• Ensure compliance with operational procedures and quality standards
• Provide guidance to teams and perform other related duties as needed

Work Set-up / Work Schedule

• Remote
• 9:00 AM - 5:00 PM CST (unless project requires different hours)

Who we are looking for 

Successful candidate must possess:  

• At least 1 year of project coordination or operations support experience
• Familiarity with project management methodologies and tools
• Proficient in MS Office; strong documentation and workflow coordination skills
• Strong organizational, time management, analytical, and problem‑solving skills
• Excellent English communication skills (phone and email)
• Detail‑oriented, quick learner, and able to manage multiple priorities
• Flexible to work in US‑based hours and adapt to changing project needs
• Team‑oriented with ability to support and guide others

What we offer

• Day 1 HMO + 1 free dependent 
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

Job Title: Project Manager

Employment Type: Contract – 12 Months (Extendable)
Work Location: Remote (Anywhere in India)
Work Timings: 10:30 AM – 7:30 PM IST

About the Role

We are looking for an experienced and results-driven Project Manager to lead and manage end-to-end delivery of enterprise technology projects across IT, Data, AI, and Platform initiatives.

The ideal candidate will bring strong project governance expertise, stakeholder management capabilities, and a proven track record of delivering complex projects in Agile and hybrid environments, with prior experience working with Gulf/UAE clients being a mandatory requirement.

Key Responsibilities

• Lead and manage end-to-end project delivery for enterprise IT, Data, AI, and platform transformation initiatives.
• Define project scope, objectives, timelines, milestones, deliverables, and success metrics aligned with business goals.
• Establish and govern project management frameworks, including Agile (Scrum/Kanban), Waterfall, and hybrid delivery models.
• Drive stakeholder management across senior leadership, business owners, vendors, and technical teams.
• Manage project risks, dependencies, issues, and escalations with proactive mitigation strategies.
• Oversee project budgets, financial tracking, forecasting, and resource planning.
• Coordinate release planning, sprint execution, delivery schedules, and status reporting.
• Utilize project management tools such as JIRA, Confluence, Azure DevOps, and MS Project for tracking and governance.
• Ensure adherence to security, compliance, and data governance standards where applicable.
• Drive continuous improvement through retrospectives, process optimization, and operational efficiency initiatives.
• Support change management activities to ensure successful adoption of delivered solutions.

Required Skills & Experience

• 10+ years of experience in Project / Program Management within enterprise technology environments.
• Strong experience delivering projects across Data Platforms, Analytics, AI, Digital Transformation, or Enterprise IT initiatives.
• Proven expertise in Agile methodologies including Scrum and Kanban.
• Experience managing cross-functional, geographically distributed, and global teams.
• Strong understanding of risk management, dependency tracking, and delivery assurance.
• Hands-on experience with JIRA, Confluence, Azure DevOps, and MS Project.
• Excellent communication, presentation, and stakeholder management skills, including executive leadership interactions.
• Ability to convert business strategy into actionable execution plans.
• Experience working with Cloud platforms such as Microsoft Azure or Amazon Web Services.
• Exposure to Data Governance, BI, Analytics, or AI-led transformation programs.
• Prior experience working with global clients in remote delivery models.

Mandatory Requirement

• Proven experience working with clients in the Gulf/UAE region (e.g., Dubai, Abu Dhabi) is mandatory.

Preferred Qualifications

• Bachelor’s or Master’s degree in Information Technology, Engineering, Computer Science, or related discipline.
• PMP / PRINCE2 / Scrum certifications preferred.

Why Join Us?

• Opportunity to work on strategic enterprise transformation programs.
• Fully remote work flexibility across India.
• Collaborative global work environment.
• Long-term extendable contract opportunity.

How to Apply

Send your updated resume to Shabnambanu.Varshani@NewEraTech.com

Role: Quality Control Network Engineer

Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)

SUMMARY: 

The Quality Control Network Engineer ensures that all network‑related tools, artifacts, and post‑conversion updates meet required standards for accuracy, completeness, and operational readiness. This role is highly collaborative and time‑sensitive, providing real‑time support during business hours to minimize delays, maintain data integrity, and ensure smooth day‑to‑day execution across network operations and conversion activities.

PRIMARY DUTIES include but not limited to: 

Post‑Conversion Validation

• Verify that all required tools, systems, and artifacts are updated correctly following network conversions or migrations.
• Confirm data accuracy, configuration completeness, and alignment with established quality standards.

Proactive Issue Follow‑Up

• Track open gaps or discrepancies and follow up with accountable owners to ensure timely remediation.
• Confirm that corrective actions are completed and documented.

Real‑Time Daytime Support

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality.
• Resolve or escalate issues promptly to prevent workflow delays.

Daily Defect Tracking & Reporting

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines.

• Provide simple, clear daily status reporting (e.g., percentage of tools updated on Day 0, defect rate, time‑to‑closure).

Daily DMS Call Participation

• Attend the daily DMS (Daily Management System) call to review issue counts, track progress, and confirm tool clean‑ups are completed.
• Communicate updates and risks to stakeholders in a concise, actionable manner.

Day‑Shift Coverage

• Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and ensure continuous quality oversight.

COMPETENCIES:

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale network migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.
• Strong understanding of network tools, configuration artifacts, and operational workflows.
• Excellent attention to detail and a structured approach to tracking issues and updates.
• Strong communication skills with the ability to coordinate across multiple teams.
• Proficiency with defect tracking tools, reporting dashboards, or workflow management systems.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS)
• Experience with Service Now
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / puneeth.garishekoti@neweratech.com

Job Title: Scrum Master – Medical Device / Healthcare Technology

Mode: Contract

Duration: 6 Months (Extendable)

Work Timings: 3pm – 11.30pm IST

Mode of Work: Remote-India

Overview

We are seeking an experienced Scrum Master to support Agile delivery within a regulated medical device environment. This role will work closely with engineering, quality, regulatory, and product teams to deliver high-quality, compliant solutions aligned with industry standards such as FDA and ISO requirements.

Key Responsibilities

• Facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) across cross-functional teams
• Drive Agile adoption and continuous improvement within engineering and product teams
• Remove impediments and proactively address risks impacting delivery timelines
• Collaborate with Product Owners to maintain a well-groomed backlog with clear priorities
• Ensure alignment with regulatory and quality standards (e.g., design controls, documentation, traceability)
• Support integration of Agile practices within a medical device lifecycle (SDLC)
• Promote transparency through metrics such as velocity, burn-down charts, and sprint health
• Coordinate across teams including Software Engineering, QA/Validation, Regulatory Affairs, and Clinical teams
• Coach teams on Agile best practices while adapting to a compliance-driven environment

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field
• 5+ years of experience as a Scrum Master in Agile environments
• Experience working in regulated industries (medical devices, pharmaceuticals, healthcare)
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe)
• Familiarity with FDA regulations, IEC 62304, ISO 13485, or similar standards
• Experience with tools like Jira, Azure DevOps, or Rally
• Scrum certifications (CSM, PSM, or SAFe Scrum Master)

Preferred Qualifications

• Experience in medical imaging, diagnostics, or digital health platforms
• Exposure to cloud-based healthcare systems (AWS, Azure)
• Knowledge of cybersecurity and data privacy standards (HIPAA, GDPR)
• Prior experience working with global distributed teams

Key Skills

• Strong facilitation and communication skills
• Ability to navigate complex, matrixed organizations
• Problem-solving mindset with a focus on delivery and quality
• Stakeholder management across technical and non-technical teams
• Balance between Agile flexibility and regulatory rigor

Success Metrics

• On-time delivery of sprints/releases
• Improved team velocity and predictability
• Compliance with regulatory and quality standards
• High team engagement and Agile maturity

📩 Interested candidates may share their updated resumes to:
        srikanth.kunchala@neweratech.com 

Job Title: Senior Business Analyst (Arabic Speaking)
Employment Type: Permanent Role
Company: New Era Technology
Work Location: Onsite – Client Location, Abu Dhabi, United Arab Emirates

About the Role

New Era Technology is seeking an experienced and highly driven Senior Business Analyst (Arabic Speaking) to work onsite at our client location in Abu Dhabi. The ideal candidate will serve as a strategic bridge between business stakeholders and technical teams, leading complex transformation initiatives and translating business needs into scalable solutions.

This role requires strong analytical expertise, leadership capabilities, stakeholder management skills, and fluency in Arabic and English.

Job Summary

The Senior Business Analyst will partner with business leaders and technical teams to identify opportunities, improve processes, and deliver high-impact business solutions aligned with organizational goals. The role includes leading initiatives, mentoring junior analysts, and ensuring successful delivery that enhances efficiency, profitability, and customer experience.

Key Responsibilities

Requirements Gathering & Analysis

• Conduct detailed business analysis to identify operational needs, process gaps, and improvement opportunities.
• Elicit, document, analyze, and validate business, functional, and system requirements.
• Translate business requirements into clear technical specifications and user stories.
• Collaborate with IT, product, and delivery teams to design and implement effective solutions.

Project Delivery & Stakeholder Management

• Lead planning, estimation, and execution of business analysis activities for complex projects.
• Ensure deliverables are completed within agreed scope, timelines, and quality standards.
• Act as the primary liaison between business units, stakeholders, and technical teams.
• Present findings, recommendations, and progress updates to senior and executive leadership.

Process Improvement & Strategy

• Identify opportunities for operational efficiency, automation, and cost optimization.
• Support development of new business models, service improvements, and strategic initiatives.
• Drive continuous improvement across business processes and customer journeys.

Testing & Implementation

• Support User Acceptance Testing (UAT), defect resolution, and go-live readiness.
• Ensure successful deployment and adoption of delivered solutions.

Leadership & Team Development

• Guide, mentor, and coach junior analysts and team members.
• Promote best practices in business analysis, documentation, and stakeholder engagement.

Required Skills & Experience

• Proven experience as a Senior Business Analyst within enterprise environments.
• Strong expertise in requirements gathering, process mapping, gap analysis, and solution design.
• Experience working on complex business transformation or IT-enabled projects.
• Strong stakeholder management skills with the ability to engage senior leadership.
• Excellent communication, presentation, and documentation skills.
• Experience supporting UAT, implementation, and change management.
• Strong analytical thinking and problem-solving abilities.
• Ability to work in fast-paced, client-facing environments.

Mandatory Requirement

• Arabic Speaking – Must Have
• Professional fluency in Arabic and English (spoken and written).

Preferred Qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Systems, IT, or related field.
• Certifications such as CBAP, PMI-PBA, Agile BA, or equivalent are preferred.
• Experience working with global clients and cross-functional teams.
• Prior experience in the Middle East / GCC region is an advantage.

Why Join Us?

• Permanent role with New Era Technology
• Opportunity to work onsite with a prestigious client in Abu Dhabi
• Exposure to strategic transformation initiatives
• Career growth in a dynamic international environment

How to Apply

Please share your updated resume with usharani.ketha@neweratech.com

🌟 Hiring: Senior Data Engineer (Client Location) | New Era Technology 🌟

Client Location: Shah Alam, Selangor
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Permanent

🚀 About the Role:

New Era Technology is looking for experienced Senior Data Engineer to be deployed at our prestigious client in Malaysia at their Shah Alam, Selangor office.

Job Description

Senior Data Engineer and play a pivotal role in shaping our data-driven future across the Asia-Pacific region.

In this role, you’ll collaborate closely with the APAC Data Engineering Manager and team to design and maintain critical data infrastructure and pipelines that power strategic insights and innovative solutions. As a technical expert, you’ll develop system integrations, build complex data models, and create semantic layers that transform raw data into actionable intelligence—driving efficiency, reliability, and growth. If you’re passionate about solving complex challenges and delivering robust data products that enable advanced analytics and reporting, we’d love to hear from you.

Key Accountabilities

Data Integration:

• Establish data engineering best practices and governance standards
• Architect, design, and develop scalable and efficient data integration pipelines using Azure and Microsoft Fabric Pipelines, Dataflows Gen2 to ingest structured, semi-structured, and unstructured data from diverse sources including APIs, databases, file shares, and data streams
• Develop resilient data integration solutions leveraging Azure Functions, Fabric Notebooks (PySpark & SparkSQL), and .NET codebases, and related data lifecycle development frameworks
• Utilize Microsoft Fabric OneLake as the unified data lake foundation for seamless data integration across workloads

Data Modelling:

• Design and develop comprehensive data architecture based on Medallion Architecture
• Develop business-friendly data models using Kimball dimensional modelling techniques within Microsoft Fabric Lakehouse and Data Warehouse, ensuring scalability and efficiencyDesign, develop, and manage Power BI semantic models and Direct Lake mode datasets to support business intelligence initiatives and self-service capabilities
• Maintain data dictionaries and metadata repositories using Fabric's data catalog and lineage capabilities to document data models and their elements, certify and promote models and their definitions, ensuring compliance with cross-region and customer data policies

Insights & Analytics:

• Design and develop comprehensive Power BI solutions including advanced data models, interactive reports, data visualizations, and dashboards through expert use of Power Query, DAX, and Power BI Service
• Implement robust Power BI security, including Row-Level Security, to meet diverse cross-functional team and regional access needs
• Manage the Power BI instance including premium capacity, workspaces, datasets, monitoring, troubleshooting, and user access issues

Advanced Analytics:

• Establish AI/ML engineering best practices and standards
• Design and develop scientific modeling and Machine Learning solutions using native Microsoft Fabric services to generate actionable insights
• Implement predictive and prescriptive analytics solutions and advanced analytics methodologies to optimize decision-making and improve business outcomes
• Leverage Copilot in Microsoft Fabric to accelerate analytics development and enhance productivity

Delivery:

• Deliver complex data engineering solutions using Agile methodologies and iterative development processes
• Ensure quality of data engineering solutions by aligning with endorsed architecture, development, productivity standards, and processes
• Collaborate closely with the Product team and subject matter experts to understand and translate data engineering and integration requirements into technical solutions
• Ensure alignment of data engineering solutions with broader organizational strategic objectives and key performance indicators

DevOps:

• Design, develop, and maintain robust Continuous Integration and Continuous Deployment (CI/CD) pipelines for seamless system integrations
• Develop and maintain automation frameworks that enhance deployment efficiency and reduce manual intervention
• Conduct thorough code reviews and manage pull request approvals in Azure DevOps to ensure code quality and knowledge sharing

Operations:

• Ensure operational stability and risk reduction by proactively monitoring the product and platform health, capacity, and security of the entire data estate within Microsoft Fabric, maintaining regulatory compliance and data protection
• Manage and resolve data-related incidents through thorough root cause analysis and implementing timely and effective remediation activities
• Optimize the performance of data pipelines, queries, and overall data products for enhanced speed, efficiency, scalability, and cost reduction
• Review and implement continuous improvement activities to boost data product efficiency and quality

Qualifications

Education:

Minimum BS/BA Degree, preferably in a Technology, Computer Science, Mathematics or Statistics related discipline

Experience:

• 4+ years of data engineering experience with a proven history of successfully designing, developing, and deploying data warehouse and data integration solutions using Azure and Microsoft Fabric technologies
• 3+ years of experience with Power BI and proficiency with semantic modeling and data packaging concepts
• 2+ years of experience with Agile and Scrum engineering practices and principles

Technical:

• Expert in Microsoft SQL Server database and Azure data engineering (Azure Data Factory, Azure Functions, Azure Data Lake, Logic Apps, Microsoft Fabric) with strong ETL/ELT and SQL/T-SQL scripting skills
• Proven expertise in Business Intelligence and reporting tools (Microsoft Power BI, DAX, Power Query, Power BI Semantic Models) and related tools (Power Automate, Visual Studio, Tabular Editor, ALM Toolkit)
• Hands-on experience with Machine Learning and Python programming skills for buildingML workflows
• Strong understanding of the CI/CD process using Azure DevOps (Pipelines, Boards, Git/GitHub integration)

Additional:

• Think logically and be able to articulate thoughts in a clear, concise manner
• Comfortably work both individually and as part of APAC team with team members located in Australia and Asia
• Take ownership of assignments and see them through to completion
• Provide technical leadership and mentorship
• Quickly learn and adapt when dealing with unfamiliar systems and applications
• Be able to communicate clearly and effectively with business partners and co-workers
• Meet deadlines and complete work in a timely manner
• Be willing to go the extra mile to get the job done, including occasional overtime
• Display exceptional follow-through, personal drive, and the desire to make a difference
• Contribute to and participate in an open environment with a team that likes to have fun at work

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join max in 30-60days.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com with the subject line:
“Senior Data Engineer - Malaysia”

What is the role  

Mon-Fri, 38 hours a week reporting to our Erina office.  

We are seeking a Senior Engineer to support and maintain client IT environments.  

This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs. 

Key responsibilities of the role include but may not be limited to the following: 

• Provide remote and onsite IT support for client environments 

• Troubleshoot, repair, configure, and upgrade hardware, networks, and systems 

• Work with clients to gather requirements and recommend technology solutions 

• Support projects including migrations, upgrades, and infrastructure changes 

• Create and maintain technical documentation and designs 

• Monitor systems, manage incidents, and ensure standards compliance 

• Liaise with vendors and provide pre‑sales technical support’ 

• Act as an escalation point and mentor junior team members 

• Continuously improve, automate, and document technical processes 

Who are we looking for 

This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.  

In addition to a confident and professional manner, the role requires solid technical expertise including: 

• 5+ years’ experience working in a Senior Engineer role 

• Proven ability to consistently meet SLAs, utilization targets, and performance measures  

• Tertiary qualification in a relevant field with mid‑to‑high level industry certifications  

• Strong experience designing, implementing, and troubleshooting modern IT solutions  

• Demonstrated success delivering multiple projects end to end  

• Solid background in enterprise networking, security appliances, and SD‑WAN  

• Hands‑on experience with routing and switching (BGP, OSPF, VRRP)  

• Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud  

• Good understanding of TCP/IP, IT security, and multi‑server environments  

• Clear, accurate documentation and communication skills  

• Natural leadership qualities with the ability to mentor and collaborate  

• Client‑focused, organized, and able to perform under pressure  

• Strong problem‑solving skills and a genuine desire to learn and share knowledge 

What we offer 

• A friendly team environment with a strong technical support network 

• Broad range of options for training and developing your IT skills 

• Opportunity to work with the IT industry's latest technologies 

• Internal career growth for high performers and IT super-stars 

• Cost price on products from our suppliers 

• Lunches and snacks  

• Comprehensive Employer Assistance Program 

• Bonuses and incentives for upskilling  

• Referral bonus 

#LI-KA1

Senior Infrastructure Project Manager - Hybrid - to manage low voltage cable projects for its Campus Transformation division. The Project Manager must have previous experience managing strategic infrastructure projects for new builds, site upgrades and refreshes as well personnel relocations for enterprise scale environments. The manager will be responsible for defining requirements, creating requests for quotes from vendors, participating in vendor selection/award and managing work progress post award with various vendors to project completion/turnover. Strong administrative and computer skills are required -- including Microsoft excel/Microsoft project or Click up. 

***This is a hybrid role and the candidate is expected to work in the office and/or job site 3 days a week. 

PRIMARY DUTIES:  

• Ensure appropriate management of all aspects of the Project, Client, and vendor involvement throughout the life of the project. 

• Project Management of the design and implementation of challenging telecommunications pathways, spaces, and cable plant projects. 

• Creation of passive design implementation packages that include: design, drawings, and, materials. 

• Directly manage and coordinate with team members and varying dependent organizations to ensure successful on time completion of passive design implementations. 

• Design and prepare the layout of floor plans, riser diagrams, schedules, specification notes, and details with special emphasis on Network and Cable Plant projects. 

• Maintain cabling documentation (server and ports, structured cabling paths, switches, ports) Create RFP’s and bid packages for Low Voltage Cable Contractors and IT Design Engineers. 

• Manage suppliers/vendors in new builds upgrades throughout the campus. 

• Provide detailed status reports to Management on a regular basis. 

• Maintain detailed project plan, scope, and associated metrics. 

• Produce and submit necessary paperwork and forms for internal approvals (FEMA, RFP’s, PO’s, etc.). 

• Document and track Structured Cabling budget along with vendor invoicing for each project 

COMPENTENCY: Cable Plant, Low Voltage, Project Management, WorkDay, Excel, O365  

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent 

EXPERIENCE:  

• 7+ years experience 

• PMP or Equivalent Preferred 

• RCDD Preferred 

PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Hybrid - main location is in Mineola. 

EXPECTED HOURS OF WORK: Monday through Friday from 9am to 5:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks. 

TRAVEL: Local Commute 

Senior Infrastructure Project Manager - Hybrid - to manage low voltage cable projects for its Campus Transformation division. The Project Manager must have previous experience managing strategic infrastructure projects for new builds, site upgrades and refreshes as well personnel relocations for enterprise scale environments. The manager will be responsible for defining requirements, creating requests for quotes from vendors, participating in vendor selection/award and managing work progress post award with various vendors to project completion/turnover. Strong administrative and computer skills are required -- including Microsoft excel/Microsoft project or Click up. 

***This is a hybrid role and the candidate is expected to work in the office and/or job site 3 days a week. 

PRIMARY DUTIES:  

• Ensure appropriate management of all aspects of the Project, Client, and vendor involvement throughout the life of the project. 

• Project Management of the design and implementation of challenging telecommunications pathways, spaces, and cable plant projects. 

• Creation of passive design implementation packages that include: design, drawings, and, materials. 

• Directly manage and coordinate with team members and varying dependent organizations to ensure successful on time completion of passive design implementations. 

• Design and prepare the layout of floor plans, riser diagrams, schedules, specification notes, and details with special emphasis on Network and Cable Plant projects. 

• Maintain cabling documentation (server and ports, structured cabling paths, switches, ports) Create RFP’s and bid packages for Low Voltage Cable Contractors and IT Design Engineers. 

• Manage suppliers/vendors in new builds upgrades throughout the campus. 

• Provide detailed status reports to Management on a regular basis. 

• Maintain detailed project plan, scope, and associated metrics. 

• Produce and submit necessary paperwork and forms for internal approvals (FEMA, RFP’s, PO’s, etc.). 

• Document and track Structured Cabling budget along with vendor invoicing for each project 

COMPENTENCY: Cable Plant, Low Voltage, Project Management, WorkDay, Excel, O365  

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent 

EXPERIENCE:  

• 7+ years experience 

• PMP or Equivalent Preferred 

• RCDD Preferred 

PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Hybrid - main location is in Mineola. 

EXPECTED HOURS OF WORK: Monday through Friday from 9am to 5:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks. 

TRAVEL: Local Commute 

Role: Senior Network Engineer

Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)

PRIMARY DUTIES include but not limited to: 

Implementation Triage & Technical Escalation

• Serve as the lead escalation point for complex deployment issues during the Cisco‑to‑Fortinet/Juniper migration.
• Troubleshoot advanced problems involving Fortinet firewalls, Juniper switches, Juniper access points, and legacy Cisco devices during cutovers.
• Support field technicians and implementation teams with real‑time guidance, root‑cause analysis, and corrective actions.

Change Control & Governance (ServiceNow)

• Own the full lifecycle of network‑related change controls within ServiceNow.
• Create and review change requests with a focus on accuracy, risk mitigation, and compliance.
• Maintain high standards of operational discipline and audit readiness.

Network Engineering & Migration Execution

• Lead configuration, deployment, and optimization of:
• Fortinet firewalls (policies, VPNs, SD‑WAN, HA, segmentation).
• Juniper switches (EX/QFX series, VLANs, routing, security policies).
• Juniper access points and wireless controllers.
• Oversee migration activities including device staging, configuration validation, cutover support, and post‑deployment tuning.
• Ensure consistent application of templates, standards, and best practices across all branch refresh activities.

Documentation & Continuous Improvement

• Maintain detailed documentation of network designs, migration procedures, and configuration standards.
• Identify recurring issues and drive long‑term improvements to deployment processes and network architecture.
• Contribute to playbooks, runbooks, and knowledge‑sharing materials for engineering and field teams

COMPETENCIES:

• Industry certifications such as Fortinet NSE, Juniper JNCIS/JNCIP, or equivalent.
• Experience with large‑scale network refresh or transformation programs.
• Familiarity with automation tools (Python, Ansible) for configuration and operational tasks.
• Knowledge of SD‑WAN, Zero Trust, or cloud‑integrated network architectures.
• Excellent communication and stakeholder‑management abilities.
• Strong organizational skills with attention to detail.
• Ability to lead under pressure and make sound technical decisions.
• Collaborative mindset with a focus on mentoring and team development.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:     

• Extensive hands‑on experience with Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
• Strong expertise with Juniper switches and Juniper wireless solutions.
• Solid understanding of Cisco networking to support migration and troubleshooting during the transition.
• Proven experience managing change controls in ServiceNow.
• Strong troubleshooting skills across routing, switching, wireless, and security domains.
• Ability to lead technical triage in fast‑paced, multi‑site deployment environments.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

What is the role 

The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories.

The following include but may not be limited to the responsibilities of the Service Coordinator:

• Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability
• Monitor technician check‑in/check‑out and validate successful job execution
• Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.)
• Maintain and adjust field schedules; proactively manage shifting priorities
• Act as the first escalation point for service delays and field issues
• Respond promptly and professionally to clients, vendors, and internal stakeholders
• Track service metrics including SLA compliance, margins, start times, and forecast data
• Compile and deliver KPI and operational reports for internal and customer business reviews
• Manage ticket data across internal systems and customer portals
• Maintain documentation for installation progress, invoice status, and project records
• Ensure technician notes are accurate, detailed, and aligned with service standards
• Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery
• Close work orders and collect required deliverables to support invoicing
• Ensure compliance with company procedures and customer requirements for system access and tool usage
• Perform additional operational duties as required

Work Set-up / Work Schedule

• Remote
• 8 AM-5PM CST or 9AM-6PM CST

Who we are looking for 

Successful candidate must possess:  

• Tertiary qualification in a relevant field
• 1–2 years of experience in service coordination or project delivery
• Experience supporting business‑to‑business (B2B) clients
• Foundational knowledge of IT and network infrastructure
• Experience with access control and/or video surveillance systems
• Familiarity with facilities management and contractor coordination
• Proven ability to manage service coordination or project delivery in fast‑paced environments
• Strong multitasking, communication, and problem-solving skills
• Detail-oriented with the ability to work with urgency and accuracy
• Confident in coordinating vendors, subcontractors, and internal teams
• Comfortable working with technical systems, portals, and operational tools

What we offer

• Day 1 HMO + 1 free dependent 
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

#LI-AN1

Role: Site Reliability Engineer (SRE)

Position Type: Contract
Duration: 12 months

Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003

Shift Timing: 12:00 PM – 8:00 PM IST

PRIMARY DUTIES: 

We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.

This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.

Key Responsibilities

• Maintain reliable, scalable, and secure production environments.
• Implement and manage monitoring, alerting, and logging solutions.
• Contribute to defining and tracking SLIs/SLOs and support error budget practices.
• Automate operational tasks to improve efficiency and reduce manual effort.
• Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
• Optimize system performance, availability, and capacity.
• Maintain runbooks, SOPs, and incident documentation in Confluence.
• Adhere to change management, deployment governance, and disaster recovery standards.
• Support incident response for critical production services.

Collaboration & Tools

• Coordinate with external vendors and internal cross-functional teams.
• Work closely with Engineering, Product Owners, and Operations teams.
• Manage incidents and changes using ServiceNow & JIRA.
• Collaborate through Slack and structured communication channels.

Technical Skills

Systems & Cloud

• Strong knowledge of Windows and Linux/Unix systems.
• Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
• Experience with at least one cloud platform (AWS, Azure, or GCP).

Automation & CI/CD

• Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
• Understanding of CI/CD pipelines and automation practices.

Containers & Observability

• Hands-on experience with Docker and Kubernetes.
• Experience with monitoring tools such as Grafana or Power BI.
• Ability to analyze logs, metrics, and traces for troubleshooting.

ITSM & Documentation

• Experience with ServiceNow & JIRA (incident/change/problem workflows).
• Working knowledge of Confluence for technical documentation and knowledge management.

Additional Experience (Preferred)

• Background in DevOps, Cloud Engineering, or Platform Engineering.
• Understanding of security best practices and compliance standards.
• Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
• Exposure to large-scale or production-grade systems.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com