New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:  The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

PRIMARY DUTIES include but not limited to:

Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
• Schedule internal staff and subcontractors for installations and manage workflows.
• Track multiple project budgets, milestones, and deliverables to maintain profitability.
• Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
• Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
• Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
• Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
• Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
• Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.

Operational Excellence

• Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
• Identify risks and develop mitigation strategies to ensure project continuity.
• Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
• Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
• Support process improvement initiatives using data-driven insights.
• Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
• Support procurement and vendor management for project-related materials and services.
• Identify potential sales opportunities through installation interactions.
• Participate in employee reviews when requested.
• Strive to achieve 100% customer satisfaction at all times.

Perform other duties as assigned by management.

Quality & Compliance

• Ensure all installations meet client specifications and industry standards.
• Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
• Monitor installation progress through site visits and client meetings as required.
• Maintain compliance with internal processes, safety protocols, and regulatory requirements.
• Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.

COMPETENCIES:

• Proven experience leading complex projects across multiple teams and geographies.
• PMP or equivalent certification preferred.
• 5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
• Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus
• Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
• Skilled in executing operational workflows to enhance efficiency and scalability.
• Strong organizational & leadership skills including mentoring and performance management
• Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
• Superior written and verbal communications skills
• The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
• The ability to work under pressure and with a sense of urgency to deadlines
• The ability to multi-task, prioritize and effectively manage one’s time
• Commitment to maintain pace with evolving technologies and products

REQUIRED EDUCATION & EXPERIENCE: Bachelor’s Degree or equivalent experience (minimally to years).  

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5 PM.  However, required work hours may vary depending on business needs.

TRAVEL: Travel to client sites and internal meetings as needed (estimate 25% travel required).

LANGUAGE SKILLS: English

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:  The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

PRIMARY DUTIES include but not limited to:

Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
• Schedule internal staff and subcontractors for installations and manage workflows.
• Track multiple project budgets, milestones, and deliverables to maintain profitability.
• Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
• Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
• Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
• Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
• Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
• Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.

Operational Excellence

• Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
• Identify risks and develop mitigation strategies to ensure project continuity.
• Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
• Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
• Support process improvement initiatives using data-driven insights.
• Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
• Support procurement and vendor management for project-related materials and services.
• Identify potential sales opportunities through installation interactions.
• Participate in employee reviews when requested.
• Strive to achieve 100% customer satisfaction at all times.

Perform other duties as assigned by management.

Quality & Compliance

• Ensure all installations meet client specifications and industry standards.
• Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
• Monitor installation progress through site visits and client meetings as required.
• Maintain compliance with internal processes, safety protocols, and regulatory requirements.
• Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.

COMPETENCIES:

• Proven experience leading complex projects across multiple teams and geographies.
• PMP or equivalent certification preferred.
• 5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
• Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus
• Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
• Skilled in executing operational workflows to enhance efficiency and scalability.
• Strong organizational & leadership skills including mentoring and performance management
• Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
• Superior written and verbal communications skills
• The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
• The ability to work under pressure and with a sense of urgency to deadlines
• The ability to multi-task, prioritize and effectively manage one’s time
• Commitment to maintain pace with evolving technologies and products

REQUIRED EDUCATION & EXPERIENCE: Bachelor’s Degree or equivalent experience (minimally to years).  

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5 PM.  However, required work hours may vary depending on business needs.

TRAVEL: Travel to client sites and internal meetings as needed (estimate 25% travel required).

LANGUAGE SKILLS: English

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

Advanced AV Installation Technician position with New Era Technology offers you the following:

• FREE Medical, Dental and Vision benefits
• 401K match
• Generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

New Era Technology is seeking an Advanced AV Installation Technician to support complex audiovisual systems integration projects across commercial environments. This senior‑level role is responsible for installing, configuring, commissioning, and servicing professional audio, video, control, and collaboration systems while ensuring exceptional quality, safety, and customer satisfaction.

This position is ideal for an experienced technician who can independently execute complex installations, lead and direct onsite crews, and act as a technical authority in the field.

Key Responsibilities

• Installing, configuring, and commissioning professional AV systems, including:
  • Video conferencing solutions (Microsoft Teams Rooms, Zoom Rooms, Webex)
  • Large‑format displays, video walls, and projection systems
  • DSP‑based audio systems and sound reinforcement
  • Integrated AV control systems
• Interpret and work from wiring diagrams, schematics, blueprints, rack elevations, and signal flow drawings
• Perform custom fabrication and termination of:
  • Structured cabling (CAT6/CAT6A)
  • Fiber optic, audio, and control cabling
  • Equipment rack build‑outs, dressing, and labeling
• Utilize diagnostic tools such as spectrum analyzers, multi‑meters, and cable verifiers/certifiers
• Troubleshoot complex AV systems during installation and post‑deployment
• Lead, direct, and coordinate onsite installation crews, including subcontractors and junior technicians
• Assign tasks, monitor progress, and ensure work meets project plans, schedules, and quality standards
• Operate and safely work from ladders, lifts, and MEWPs (Mobile Elevating Work Platforms) as required
• Assist with preventive maintenance and service calls for internal and external customers
• Accurately complete service tickets, documentation, and inventory tracking
• Maintain working knowledge of company software systems used for daily operations
• Ensure full compliance with company and customer safety programs
• Maintain a professional jobsite demeanor and provide excellent customer service

Required Qualifications

• 3–5+ years of professional AV or Pro Audio installation experience
• Proven experience leading installation crews or acting as a lead technician
• Strong working knowledge of:
  • Audio, video, and control systems
  • AV signal flow, termination standards, and integration best practices
• Experience with professional rack fabrication and structured cabling
• Ability to independently manage tasks and drive projects to completion
• Strong written and verbal communication skills
• Proficiency with PC or Apple computers and business software (e.g., Microsoft Office)
• Valid and current driver’s license
• Ability to safely operate MEWPs / aerial lifts (certification preferred)
• CTS or CTS‑I

Preferred Certifications (Not Required)

• Crestron, Q‑SYS, Biamp, or similar manufacturer certifications
• OSHA 10 or OSHA 30

Core Competencies

• Strong leadership and crew coordination skills
• Professional, punctual, organized, and detail‑focused
• Advanced troubleshooting and problem‑solving ability
• Superior customer service skills
• Ability to manage multiple tasks and deadlines under pressure
• Collaborative team mindset with strong interpersonal communication
• Commitment to safety, quality, and best‑practice installation standards

Physical & Work Requirements

• Ability to lift and move equipment 60 lbs. or more on a repetitive basis
• Ability to stand and work on concrete floors for extended periods
• Ability to lift materials from floor height to overhead during installations
• Ability to climb and work at heights more than 25 feet
• Ability to operate ladders, lifts, and MEWPs
• Work conducted on construction sites, finished spaces, shop environments, and outdoors as required
• Typical work hours are 7:00 AM – 3:30 PM; overtime, weekends, and alternate shifts may be required based on project demands

Travel Travel is determined on a project basis. While most projects revolve around the South Bend geographic location, state/out of state travel may be required.

HOURLY PAY:  $35.00 - $39.00 depending upon experience. 

#LI-DL1