SUMMARY:

The Product Delivery Coordinator is responsible for supporting a Product Delivery Manager in all aspects of the deployment of the Zoom & Polycom Phone product to a Financial Institution Retail Branches nationwide.  The role is largely administrative, involving the tracking of project deliverables including the status of the deliverables, manipulating spreadsheets, uploading spreadsheets, performing quality-assurance (data integrity checks) against data sets, and providing metrics and reporting.  The Product Delivery Coordinator will be provided work instruction by the Financial Institutions Product Delivery Manager.

PRIMARY DUTIES:

• Track project deliverables related to the implementation of Zoom phone at each branch
• Update the status of deliverables in a centralized repository
• Manipulate spreadsheets, including those used as data input for Zoom implementations
• Uploading spreadsheets and submit webforms into a centralized repository
• Participate in various project meetings and as necessary, assist Product Delivery Manager by recording meeting minutes
• Quality-assure data sets to ensure accuracy / data integrity
• Providing routine metrics and reporting on Zoom

COMPETENCIES: 

• Strong focus on accuracy and attention to detail 
• Strong knowledge of MS Office suite
• Excellent communication skills (verbal and written)
• Proficient time management skills; sense of urgency
• Ability to track a project through its lifecycle to successful deployment
• Ability to work in a fast paced environment and industry that is continually changing
• Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates 

REQUIRED EDUCATION & EXPERIENCE: 

• 2-4 years’ experience as a technology Project Coordinator
• 8-10 years’ experience using PC in business environment including MS Office

PREFERRED EDUCATION & EXPERIENCE:

• Exposure to technology in the financial industry is a plus
• Exposure to Monday.com is a plus

QUALIFICATIONS:   

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Purpose 

The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service. 

Duties and Responsibilities 

• Monitoring computer hardware performance and diagnosing system issues   

• Installing new hardware in computers including adding or replacing computer memory (RAM) and installing disk drives  

• Replacing worn or defective parts and clean computer hardware according manufacturers’ specifications  

• Performing equipment testing following repairs  

• Setting up new configurations for computers including OS image deployment  

• Installing, configuring and upgrading software applications including rollout project  

• Troubleshoot and resolve software application and OS related problems  

• Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards  

• Identify, prioritize and escalate situations requiring urgent attention  

• Perform system health check and mitigation to meet software and security standards including encryption, patching and backup  

• Other related duties as required 

Performance Measures 

• Meeting client service level agreement (SLA) targets 

• Meeting utilization targets 

• Measures agreed and set during performance appraisal.  

Qualifications 

• Tertiary qualification in relevant field 

• A+ certification or equivalent years of experience  

Skills and Experience 

• Minimum 1 year experience with installation and troubleshooting in a technical environment 

• Knowledge and experience providing customer services in an IT environment 

• Using any case management / support ticketing and knowledge-based systems  

• Previous experience with Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM and/or Casper 

• Experience supporting Office 365  

• Sound logical diagnostic ability 

Attributes 

• Positive attitude and collaborative approach in working within a team environment  

• Strong customer service skills  

• Strong oral and written communications  

• Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people. 

• Ability to learn and adapt quickly to changes  

• Critical thinking and analytical capabilities in troubleshooting and problem solving  

• Planning, organizing and prioritizing skills  

• Attention to detail  

• Ability to problem solve and think both logically and laterally. 

• The ability to apply good time management discipline and work under pressure 

• Client focused attitude 

#LI-US1

Senior Infrastructure Project Manager - Hybrid - to manage low voltage cable projects for its Campus Transformation division. The Project Manager must have previous experience managing strategic infrastructure projects for new builds, site upgrades and refreshes as well personnel relocations for enterprise scale environments. The manager will be responsible for defining requirements, creating requests for quotes from vendors, participating in vendor selection/award and managing work progress post award with various vendors to project completion/turnover. Strong administrative and computer skills are required -- including Microsoft excel/Microsoft project or Click up. 

***This is a hybrid role and the candidate is expected to work in the office and/or job site 3 days a week. 

PRIMARY DUTIES:  

• Ensure appropriate management of all aspects of the Project, Client, and vendor involvement throughout the life of the project. 

• Project Management of the design and implementation of challenging telecommunications pathways, spaces, and cable plant projects. 

• Creation of passive design implementation packages that include: design, drawings, and, materials. 

• Directly manage and coordinate with team members and varying dependent organizations to ensure successful on time completion of passive design implementations. 

• Design and prepare the layout of floor plans, riser diagrams, schedules, specification notes, and details with special emphasis on Network and Cable Plant projects. 

• Maintain cabling documentation (server and ports, structured cabling paths, switches, ports) Create RFP’s and bid packages for Low Voltage Cable Contractors and IT Design Engineers. 

• Manage suppliers/vendors in new builds upgrades throughout the campus. 

• Provide detailed status reports to Management on a regular basis. 

• Maintain detailed project plan, scope, and associated metrics. 

• Produce and submit necessary paperwork and forms for internal approvals (FEMA, RFP’s, PO’s, etc.). 

• Document and track Structured Cabling budget along with vendor invoicing for each project 

COMPENTENCY: Cable Plant, Low Voltage, Project Management, WorkDay, Excel, O365  

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent 

EXPERIENCE:  

• 7+ years experience 

• PMP or Equivalent Preferred 

• RCDD Preferred 

PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Hybrid - main location is in Mineola. 

EXPECTED HOURS OF WORK: Monday through Friday from 9am to 5:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks. 

TRAVEL: Local Commute 

SUMMARY: Lead the re-platforming and build-out of an internal KVM-based virtualization environment on new UCS hardware in the Ashburn data center. Integrate OpenStack and open-source automation tools to support the migration of workloads from legacy datacenter, ensuring robust, scalable, and automated infrastructure.

HIERARCHY: Will report to the Service Delivery Manager

PRIMARY DUTIES:

• Tear down and rebuild existing ESX-based UCS blade environment, transitioning to KVM virtualization.
• Design and implement an OpenStack platform for internal use, considering open-source alternatives to OpenShift due to current challenges.
• Integrate SAN and NetApp storage solutions into the new platform, ensuring optimal performance and reliability.
• Deploy and configure open-source automation tools (e.g., Ansible) for infrastructure management and orchestration.
• Collaborate with internal staff (including offshore resources) and provide technical leadership and mentorship as needed.
• Work closely with network architects and storage teams to ensure seamless integration and operation.
• Document architecture, configuration, and operational procedures for the new environment.
• Support ongoing platform enhancements and troubleshooting.

COMPENTENCY: 

Required

• Extensive experience with Linux, KVM virtualization, and OpenStack deployment.
• Strong background in UCS hardware, SAN, and NetApp storage integration.
• Proficiency with open-source automation tools (e.g., Ansible).
• Ability to work independently and as part of a distributed team.
• Excellent documentation and communication skills.

Preferred

• Experience with OpenShift and other open-source cloud platforms.
• Prior involvement in large-scale data center migrations and re-platforming projects.
• Familiarity with hybrid cloud environments.

REQUIRED EDUCATION: None

EXPERIENCE:

• 8+years
  
  

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

• None

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: 40 hours a week

TRAVEL: None

QUALIFICATIONS:

• Excellent attention to detail
• Strong organizational skills
• Excellent analytical skills
• Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint   
• Collaborative team worker – both in person and virtually using MS Teams or similar
• Ability to work as liaison between business and information security / information technology
• Flexibility to accommodate working across different time zones
• Excellent interpersonal communication skills with strong spoken and written English
• Business outcomes mindset
• Solid balance of strategic thinking with detail orientation
• Self-starter, ability to take initiative

#LI-AC1

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:  The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

PRIMARY DUTIES include but not limited to:

Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
• Schedule internal staff and subcontractors for installations and manage workflows.
• Track multiple project budgets, milestones, and deliverables to maintain profitability.
• Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
• Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
• Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
• Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
• Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
• Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.

Operational Excellence

• Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
• Identify risks and develop mitigation strategies to ensure project continuity.
• Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
• Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
• Support process improvement initiatives using data-driven insights.
• Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
• Support procurement and vendor management for project-related materials and services.
• Identify potential sales opportunities through installation interactions.
• Participate in employee reviews when requested.
• Strive to achieve 100% customer satisfaction at all times.

Perform other duties as assigned by management.

Quality & Compliance

• Ensure all installations meet client specifications and industry standards.
• Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
• Monitor installation progress through site visits and client meetings as required.
• Maintain compliance with internal processes, safety protocols, and regulatory requirements.
• Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.

COMPETENCIES:

• Proven experience leading complex projects across multiple teams and geographies.
• PMP or equivalent certification preferred.
• 5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
• Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus
• Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
• Skilled in executing operational workflows to enhance efficiency and scalability.
• Strong organizational & leadership skills including mentoring and performance management
• Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
• Superior written and verbal communications skills
• The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
• The ability to work under pressure and with a sense of urgency to deadlines
• The ability to multi-task, prioritize and effectively manage one’s time
• Commitment to maintain pace with evolving technologies and products

REQUIRED EDUCATION & EXPERIENCE: Bachelor’s Degree or equivalent experience (minimally to years).  

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5 PM.  However, required work hours may vary depending on business needs.

TRAVEL: Travel to client sites and internal meetings as needed (estimate 25% travel required).

LANGUAGE SKILLS: English

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

SUMMARY: Joining the Incubation Lab, you will be part of a design and technology team re-imagining human-centered design innovation and rapid concept development. As a Senior Visual Designer, you will focus on high-quality visual execution and interface design, helping to bring abstract concepts to life through tangible, polished assets that make complex ideas simple and accessible. 

HIERARCHY: Senior Individual Contributor  

PRIMARY DUTIES: 

• Design Execution: Maintain a high bar for visual craft, ensuring consistency and quality across all assigned design initiatives. 
• Visual Direction: Translate product direction into high-quality, intuitive, and elegant interfaces that bring future concepts to life. 
• Hands-on Craft: Execute visual design across a variety of outputs, from consumer-facing apps to compelling patient-journey storytelling decks. 
• Stakeholder Engagement: Communicate design rationale effectively to internal partners, ensuring clarity and alignment on design decisions. 
• Interface Design: Create engaging, innovative interfaces that balance strong aesthetics with usability across platforms like web and mobile. 

COMPENTENCY: 

• Deep attention to detail and passion for visual storytelling. 
• Solid understanding of component-based design systems. 
• Growth-minded approach with the ability to navigate fast-paced environments. 

REQUIRED EDUCATION: BA/BS in Graphic Design, User Experience, Visual Communication, Digital Media, or a related field—or equivalent practical experience. 

EXPERIENCE: 7+ years of hands-on design experience in fast-paced environments. 

LANGUAGE SKILLS: Professional proficiency in English. 

QUALIFICATIONS: 

• Strong portfolio with an emphasis on interface or screen-based experiences. 
• Proficiency with Figma and Adobe Creative Suite. 
• Demonstrated ability to prototype at multiple fidelities. 
• Hands-on experience applying AI tools (e.g., Adobe Firefly, Midjourney). 
• Legally authorized to be employed in the United States. 

PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Office/Remote environment. 

EXPECTED HOURS OF WORK: Standard business hours (EST)

TRAVEL: Potential for once a year travel for a workshop. 

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.  

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

SUMMARY:

We are seeking a skilled and hands-on Network Engineer to deploy, and support reliable and secure network connectivity across geographically distributed environments. The ideal candidate will have experience with CradlePoint, IPSec VPN tunnels, cellular data networks, and Starlink satellite connectivity. A Cisco CCNA certification and 3-5 years of working with cellular data is a plus.

PRIMARY DUTIES include but not limited to: 

• Deploy, configure, and support network solutions utilizing CradlePoint routers, cellular WAN, and Starlink satellite internet.
• Configure, monitor, and troubleshoot IPSec VPN tunnels for site-to-site and remote connectivity.
• Support and optimize cellular data connectivity, including redundancy and failover scenarios.
• Integrate Starlink connectivity into existing network architectures, including VPN routing and performance optimization.
• Monitor network health, availability, and performance across WAN, VPN, cellular, and satellite links.
• Troubleshoot complex network issues involving latency, routing, VPN stability, and connectivity interruptions.
• Maintain accurate network documentation, diagrams, and configuration standards.
• Collaborate with security, systems, and operations teams to ensure secure and reliable network services.
• Participate in network upgrades, lifecycle management, and continuous improvement initiatives.

Day‑Shift Coverage

• Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and implementations.

COMPETENCIES:

• Hands-on experience with CradlePoint networking solutions.
• Strong experience configuring and supporting IPSec VPN tunnels.
• Experience supporting cellular data networking in enterprise or operational environments.
• Experience deploying and supporting Starlink satellite internet.
• Solid understanding of networking fundamentals (TCP/IP, routing, NAT, firewalls).
• Experience with network monitoring and troubleshooting tools.
• Strong problem-solving abilities and attention to detail.
• Effective written and verbal communication skills.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• Cisco Certified Network Associate (CCNA) certification.
• Experience with SD-WAN or multi-link WAN environments.
• Familiarity with redundant and failover networking designs.
• Knowledge of secure networking best practices.
• 3-5 years of cellular data experience

• EXPECTED HOURS OF WORK: Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. Eastern Time to support real‑time operations and ensure continuous quality oversight.

TRAVEL: Remote

LANGUAGE SKILLS: English

SUMMARY:

We currently have a need for a DAS Project Manager to oversee corporate build out, upgrades and relocation projects for large enterprise companies. The ideal candidate will have 5 to 7 years of relevant work experience in an enterprise network environment. Global Financial Services, Pharmaceutical or Healthcare experience is strongly preferred.

PRIMARY DUTIES:

• Drive the implementation of cellular amplification initiatives.
• Create scopes for DAS projects by walking site locations and reporting back results.
• Interpret iBwave designs and fibre test results.
• Understand pathways and risers in buildings, including sleeves, conduits.
• Troubleshoot basic cellular issues.
• Interpret cable sweep and PIM test results.
• Review the layout of floor plans, schedules, specification notes, and details.
• Attend customer meetings to ensure building designs meet customer expectations.
• Coordinate with internal teams and external vendors to ensure moves are completed on-time and within budget.
• Establish and maintain project communications with the customer point of contact.
• Generate and maintain the project plan.
• Coordinate establishment of the project environment to include communication & escalation paths and problem resolution methodology.
• Oversee collaboration across project teams and ensure all project milestones & deliverables are met.
• Establish necessary program management office (PMO) processes and ensure standards are met across projects including effective risk mitigation and issue resolution
• Schedule resources, both internal and external.
• Conduct regularly scheduled meetings with the infrastructure and customer project teams.
• Management of all project financials. This includes tracking and reporting of revenue and expenses and project billing.
• Project monitoring and closing activities; reporting of results to senior management.

COMPENTENCY:

• Bachelor’s degree in computer science, Business Management, or equivalent experience required.
• OSHA Certification
• 5 to 7 years’ experience managing mid to large sized telecom (wireless/wireline) technology projects
• Knowledge of DAS solutions/vendors including JMA, CommScope, Solid, ADRF, Efempto, and MBO solutions.
• Understanding of cellular technologies (LTE, 5G) and the bands they operate on.
• Experience working with carriers (T-Mobile, AT&T, Verizon) on DAS projects.
• Familiarity with closeout documentation packages.
• Cellular RF theory and knowledge.
• Knowledge of interpretation of Key metrics: RSRP, RSRQ, SINR.
• Knowledge of DAS BoM including active and passive devices.
• Familiarity with GPS antennas and connectivity to carriers.
• Good overall understanding of technology from a LAN/WAN perspective.
• Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
• History of successfully managing to financial goals
• Skilled at / experience in working with multiple IT vendors to create win-win relationships as part of implementation.
• Experience in delivering services to customers with a track record of exceptional results.
• Ability to communicate internally and externally on all levels and through all mediums.
• Ability to apply project management principles, processes, and tools to effectively manage projects.
• Must have experience with MS Office Suite and AutoCAD.
• Able to gather requirements from any area (end-user, engineering, operations, deployment etc.) and clearly communicate to all interested parties.
• Strong presentation skills for presenting to Senior Management and Steering Committees.
• Very strong verbal and written communications.

#LI-DR1

Senior Infrastructure Project Manager - Hybrid - to manage low voltage cable projects for its Campus Transformation division. The Project Manager must have previous experience managing strategic infrastructure projects for new builds, site upgrades and refreshes as well personnel relocations for enterprise scale environments. The manager will be responsible for defining requirements, creating requests for quotes from vendors, participating in vendor selection/award and managing work progress post award with various vendors to project completion/turnover. Strong administrative and computer skills are required -- including Microsoft excel/Microsoft project or Click up. 

***This is a hybrid role and the candidate is expected to work in the office and/or job site 3 days a week. 

PRIMARY DUTIES:  

• Ensure appropriate management of all aspects of the Project, Client, and vendor involvement throughout the life of the project. 

• Project Management of the design and implementation of challenging telecommunications pathways, spaces, and cable plant projects. 

• Creation of passive design implementation packages that include: design, drawings, and, materials. 

• Directly manage and coordinate with team members and varying dependent organizations to ensure successful on time completion of passive design implementations. 

• Design and prepare the layout of floor plans, riser diagrams, schedules, specification notes, and details with special emphasis on Network and Cable Plant projects. 

• Maintain cabling documentation (server and ports, structured cabling paths, switches, ports) Create RFP’s and bid packages for Low Voltage Cable Contractors and IT Design Engineers. 

• Manage suppliers/vendors in new builds upgrades throughout the campus. 

• Provide detailed status reports to Management on a regular basis. 

• Maintain detailed project plan, scope, and associated metrics. 

• Produce and submit necessary paperwork and forms for internal approvals (FEMA, RFP’s, PO’s, etc.). 

• Document and track Structured Cabling budget along with vendor invoicing for each project 

COMPENTENCY: Cable Plant, Low Voltage, Project Management, WorkDay, Excel, O365  

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent 

EXPERIENCE:  

• 7+ years experience 

• PMP or Equivalent Preferred 

• RCDD Preferred 

PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Hybrid - main location is in Mineola. 

EXPECTED HOURS OF WORK: Monday through Friday from 9am to 5:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks. 

TRAVEL: Local Commute 

SUMMARY 

Joining the Incubation Lab, you will be part of a design and technology team re-imagining human-centered design innovation and rapid concept development. This role focuses on defining, envisioning, and shaping differentiated customer experiences that empower individuals to live their best lives. You will collaborate across the organization to define "big bets" by contributing high-quality visual assets, identities, and interfaces that make complex, abstract ideas simple and tangible. 

PRIMARY DUTIES 

• Deliver excellence by upholding a high bar for design craft, strategic thinking, and execution. 
• Define the mood, tone, look, and feel for future products and translate them into high-quality prototypes. 
• Elevate visual design standards across various outputs, from consumer-facing apps to patient-journey storytelling. 
• Provide thought leadership to ensure the organization stays ahead of emerging technologies and trends. 
• Present and persuasively communicate design rationale to stakeholders at all levels. 
• Craft engaging interfaces balancing aesthetics with usability across platforms like web, mobile, and kiosk. 
• Develop strong visual identities and early-stage experiences from scratch to spark excitement and alignment. 
• Connect teams to possible futures through artifacts ranging from paper sketches to polished interfaces. 

COMPETENCY 

• Visual Storytelling: Deep attention to detail in typography, motion, copy, and art direction. 
• Systems Thinking: Strong understanding of component-based design systems. 
• Collaboration: Growth-minded approach contributing to a culture of critique and curiosity. 
• Accountability: Ability to prioritize effectively and deliver high-quality work in dynamic environments. 
• Technical Craft: Deep command of foundational principles including grid, composition, and color. 
• Communication: Ability to simplify complex ideas for diverse audiences. 

REQUIRED EDUCATION 

• BA/BS in Graphic Design, User Experience, Visual Communication, Digital Media, or a related field—or equivalent practical experience. 

EXPERIENCE 

• 7+ years of hands-on design experience in fast-paced environments. 
• Exceptional portfolio spanning multiple mediums with an emphasis on interface or screen-based experiences. 
• Proven track record of delivering exceptional work and contributing to great products. 

LANGUAGE SKILLS 

• Strong verbal and written communication skills. 

QUALIFICATIONS 

• Software Proficiency: Figma and Adobe Creative Suite. 
• Prototyping (Required): Demonstrated ability to prototype at multiple fidelities using tools like Figma, ProtoPie, Principle, or Framer. 
• AI Integration: Hands-on experience applying AI tools (e.g., Adobe Firefly, Midjourney, Galileo AI) within a design practice. 
• Legal: Must be legally authorized to work in the United States without future sponsorship. 
• Preferred: Motion design skills (After Effects, Lottie) and familiarity with front-end libraries/frameworks. 

PHYSICAL DEMANDS 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 
• Regular, repetitive movements such as typing, mouse movements, and scrolling. 
• Ability to hear and understand spoken communications, both in person and via remote communication tools. 
• Ability to see and read computer screens and printed documents, as well as adjust focus. 
• Prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: 

Remote 

EXPECTED HOURS OF WORK: 

Standard business hours, Monday through Friday (EST)

TRAVEL: 

Occasionally travel for workshop. 

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Great Benefits Including:

Medical

Dental

Vision

401k with a fully vested match

Flexible Time Off (FTO) policy. This reflects our continued commitment to supporting work-life balance, simplifying our time-off programs, and trusting our employees to manage their time responsibly while meeting business needs. No accruals or balances, as time off is not tracked or banked.

5 different Flexible Spending account options

SUMMARY:

New Era Technology Is a trusted global digital systems integration partner, delivering innovative solutions to help clients achieve mission critical business outcomes. We collaborate with our customers across three solution pillars:

1. Digital Transformation – Enabling organizations to modernize applications, optimize business processes, and leverage data-driven innovation.
2. Modern Infrastructure & Workspaces – Designing and delivering resilient, scalable infrastructure and empowering employees with secure, productive digital workspaces.
3. End-to-End Security – Protecting the enterprise across devices, networks, applications, and cloud environments with a comprehensive security approach.

The foundation of our differentiation are the thousands of New Era employees, industry experts, around the globe delivering against our portfolio of global lifecycle services capabilities in:

• Field Services
• Professional Services
• Managed Services
• Program Office / Program Services

This integrated services model allows us to deliver consistent, scalable outcomes from planning and deployment through ongoing optimization and support—anywhere in the world.

We deliver innovative solutions to achieve mission critical business outcomes by bringing to bear an eco-system of strategic industry partnerships with the likes of Microsoft, Cisco, and Genesys just to name a few.

SUMMARY: 

The Sales Overlay - Enterprise is a technical sales professional who partners with Account Executives to provide deep technical expertise throughout complex enterprise sales cycles. This role bridges the gap between New Era's technical capabilities and client business requirements, translating technology solutions into clear business value. The Sales Overlay is responsible for conducting technical discovery, designing tailored solutions, delivering compelling technical presentations, and ensuring successful handoffs to delivery teams. Success requires strong technical knowledge, exceptional communication skills, and the ability to build credibility with both technical and executive stakeholders.

HIERARCHY: Reports to Senior Sales Vice President, Solutions Organization

Key responsibilities include: 

Technical Sales Support

- Partner with Enterprise Account Executives to support complex opportunities across New Era's solutions across AI/Data/ML portfolio

- Lead technical discovery sessions to understand client infrastructure, pain points, and technical requirements

- Design and architect customized solutions that align with client needs and business objectives

- Provide technical expertise during client meetings, presentations, and demonstrations

- Address technical objections and questions with confidence and clarity

- Support multiple sales opportunities simultaneously

Solution Design & Presentation

- Develop and deliver compelling technical presentations tailored to audience level (IT staff, Directors, VPs, C-level)

- Create solution architectures, diagrams, and technical documentation to support proposals

- Conduct proof-of-concept demonstrations and technical workshops

- Collaborate with internal technical teams to validate solution feasibility and approach

- Translate technical features into business benefits and ROI for decision-makers

Strategic Partner Collaboration

- Work closely with strategic partners to leverage technical resources and co-sell opportunities

- Stay current on partner roadmaps, certifications, and technical capabilities

- Participate in partner-led technical training and enablement programs

Proposal & RFP Support

- Contribute technical content to proposals, RFPs, and Statements of Work

- Ensure technical accuracy and completeness of all client-facing documentation

- Work with sales team to develop competitive positioning and differentiation strategies

- Support pricing discussions by providing technical scoping and resource estimates

Sales Process & CRM

- Document technical requirements, solution designs, and customer interactions in CRM (Dynamics & HubSpot)

- Maintain accurate technical notes and next steps for each opportunity

- Provide technical win/loss feedback to inform product and sales strategy

Delivery Handoff

- Ensure smooth transition from sales to delivery teams with comprehensive technical documentation

- Participate in handoff meetings to communicate solution design, requirements, and commitments

- Serve as technical escalation point during early delivery phases as needed

Technical Expertise & Industry Knowledge

- Maintain deep technical knowledge across New Era's solution portfolio:

- Digital Transformation (Application services, AI, Cloud/Data)

- Stay current with industry trends, emerging technologies, and competitive landscape

- Pursue relevant technical certifications to maintain expertise

- Represent New Era at trade shows, partner events, and technical conferences

COMPETENCIES:

- Strong technical background with hands-on experience in enterprise AI/ML infrastructure and cloud platforms.

- Proven ability to translate complex technical concepts into business value for technical and non-technical audiences

- Exceptional presentation and demonstration skills with experience presenting to C-level executives

- Experience in pre-sales or technical sales role supporting enterprise accounts

- Strong problem-solving skills with ability to design creative solutions

- Excellent collaboration skills across sales, delivery, and partner teams

- Self-motivated and able to manage multiple priorities in fast-paced environment

- Proficiency with CRM tools (Dynamics & HubSpot), Microsoft Office Suite, and technical diagramming tools

- Strong business acumen with understanding of IT budgets, ROI, and procurement processes

REQUIRED EDUCATION & EXPERIENCE:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field (or equivalent experience)

- Minimum of 5+ years in technical pre-sales or technical consulting roles

- Demonstrated expertise in one or more of New Era's core solution areas

- Experience working with enterprise-level clients and complex, multi-stakeholder sales cycles

- Relevant technical certifications strongly preferred (Microsoft, Cisco, AWS, Azure, etc.)

LANGUAGE SKILLS: English

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK:

Standard business hours: Monday -- Friday, 8 a.m. -- 5 p.m., with flexibility to accommodate client schedules and time zones.

TRAVEL: TBD

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. 

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

#LI-JY1 

SUMMARY: Leads the evolution from traditional web analytics to an insight-driven approach that connects customer behavior to business action. This role is the bridge between analyst reporting and product management. The individual ensures Therapeutic Area (TA) and Direct-to-Consumer (DTC) Product Managers have the consumer intelligence needed to make better decisions faster, shifting the team from reactive reporting to proactive web experience design.  

HIERARCHY: Practice Area Manager – Agency Services 

PRIMARY DUTIES: 

• Turn Data into Story: Synthesize behavioral, journey, and performance data into clear, actionable insights; build narratives connecting site activity to consumer challenges and business outcomes; deliver recurring, tailored insight packages to stakeholders.  
• Own the Customer Journey: Map and analyze end-to-end digital experiences to identify friction, drop-off points, and unmet needs; maintain a portfolio-level experience health dashboard.  
• Drive Action & Optimization: Partner with product, marketing, UX, and engineering to prioritize improvements; lead test-and-learn strategies (A/B testing, personalization); measure the impact of post-launch changes.  
• Champion the Customer Voice: Integrate Voice of Customer (VoC), behavioral analytics, and qualitative insights into a unified understanding; proactively surface insights to DTC Product Managers.  
• Influence Strategy: Advocate for customer-first thinking; make complex data accessible for leadership; apply industry trends and competitive benchmarks to elevate capabilities.  

COMPETENCY: 

• Digital analytics and journey analysis  
• Storytelling and executive communication  
• Experimentation and optimization frameworks  
• Cross-functional leadership  
• Customer-centric thinking  

REQUIRED EDUCATION: Bachelor’s degree in Marketing Analytics, Digital Marketing, Data Science, Human-Computer Interaction (HCI), or a related field.  

EXPERIENCE: 

• 5+ years in digital analytics, consumer experience insights, or a similar insights-to-action role.  
• Hands-on proficiency with GA4 and Adobe CJA (custom explorations, segments, attribution analysis).  
• Experience with Medallia heatmaps/surveys or comparable VoC platforms.  
• Demonstrated ability to deliver prioritized, actionable recommendations.  
• Proven skill communicating complex findings to non-technical stakeholders.  
• Strong understanding of web UX, journey mapping, and conversion optimization.  

LANGUAGE SKILLS: Proficient in English and communication 

QUALIFICATIONS: 

• Additional Preferences: Pharmaceutical/healthcare digital experience (including regulated content review), familiarity with Adobe Target/AEP, experience with visualization tools (Power BI, Tableau, Looker), knowledge of SEO analytics, familiarity with Agile/SAFe frameworks, and understanding of CMS platforms (Adobe AEM).  

PHYSICAL DEMANDS: REMOTE. Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.  

WORK ENVIRONMENT: Remote  

EXPECTED HOURS OF WORK: Monday-Friday, Standard Business Hours  (CST/EST)

TRAVEL: potential for occasional/once a year for a conference.  

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.  

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:  The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

PRIMARY DUTIES include but not limited to:

Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
• Schedule internal staff and subcontractors for installations and manage workflows.
• Track multiple project budgets, milestones, and deliverables to maintain profitability.
• Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
• Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
• Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
• Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
• Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
• Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.

Operational Excellence

• Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
• Identify risks and develop mitigation strategies to ensure project continuity.
• Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
• Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
• Support process improvement initiatives using data-driven insights.
• Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
• Support procurement and vendor management for project-related materials and services.
• Identify potential sales opportunities through installation interactions.
• Participate in employee reviews when requested.
• Strive to achieve 100% customer satisfaction at all times.

Perform other duties as assigned by management.

Quality & Compliance

• Ensure all installations meet client specifications and industry standards.
• Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
• Monitor installation progress through site visits and client meetings as required.
• Maintain compliance with internal processes, safety protocols, and regulatory requirements.
• Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.

COMPETENCIES:

• Proven experience leading complex projects across multiple teams and geographies.
• PMP or equivalent certification preferred.
• 5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
• Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus
• Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
• Skilled in executing operational workflows to enhance efficiency and scalability.
• Strong organizational & leadership skills including mentoring and performance management
• Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
• Superior written and verbal communications skills
• The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
• The ability to work under pressure and with a sense of urgency to deadlines
• The ability to multi-task, prioritize and effectively manage one’s time
• Commitment to maintain pace with evolving technologies and products

REQUIRED EDUCATION & EXPERIENCE: Bachelor’s Degree or equivalent experience (minimally to years).  

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5 PM.  However, required work hours may vary depending on business needs.

TRAVEL: Travel to client sites and internal meetings as needed (estimate 25% travel required).

LANGUAGE SKILLS: English

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

SUMMARY: 

We currently have an opportunity for a Event Production Technician I to support live meetings, events, and productions for a large financial client Lake Mary, FL. This role is responsible for operating, troubleshooting, and maintaining audiovisual systems that power high-quality event experiences across control rooms, meeting spaces, and technology-enabled environments.

This is a hands-on, client-facing position that supports a variety of event formats, including executive events, town halls, hybrid meetings, and webcast/broadcast productions. The ideal candidate is technically strong, highly organized, calm under pressure, and committed to delivering a seamless experience for clients, stakeholders, and audiences. At least 5 years’ Global Financial Services, Healthcare or Pharmaceutical experience is preferred.

HIERARCHY: No direct reports.

PRIMARY DUTIES:

• Operate and support audiovisual production equipment, including cameras, microphones, speakers, switchers, routers, intercom systems, and control systems.
• Provide live event support for executive events, town halls, hybrid meetings, and webcast/broadcast productions, including video switching, audio support, source routing, and troubleshooting.
• Deliver a high level of client-facing support by partnering with event organizers, presenters, and internal stakeholders to align on technical requirements, event timing, and logistics.
• Prepare, organize, and manage event media and presentation content to ensure playback readiness and smooth execution.
• Set up, test, strike, and store production equipment while maintaining safe cable management and power practices.
• Troubleshoot and maintain AV and video conferencing systems in meeting spaces, production environments, and control rooms.
• Support collaboration platforms and room technologies, including Microsoft Teams, Webex, Global Meet, Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels.
• Use Microsoft 365 and SharePoint to manage documentation, organize event materials, and support collaboration across teams.
• Maintain production documentation such as runbooks, signal flow diagrams, patch lists, and equipment logs.
• Manage microphone inventory, loaner equipment, spare inventory, and consumables.
• Identify opportunities to improve event execution, AV processes, and operational efficiency.

COMPENTENCY:

• Required
  • 3+ years of experience in audiovisual, broadcast, live production, or live-event support environments
  • Hands-on experience with microphone management, including wireless systems
  • Basic understanding of video routing, signal flow, and live production workflows
  • Experience supporting Microsoft Teams, Webex, and Global Meet
  • Familiarity with Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels
  • Familiarity with Microsoft 365 and SharePoint
  • Strong troubleshooting skills and the ability to perform well in high-pressure live-event settings
  • Strong organizational, communication, and teamwork skills
  • Ability to lift up to 50 pounds and perform physical setup and teardown tasks
• Preferred
  • Experience in a client-facing event support or production environment
  • Experience with intercom systems, tally, IFB, and confidence monitoring
  • Knowledge of enterprise AV and room control systems
  • Basic proficiency with Adobe Premiere Pro, DaVinci Resolve, or similar editing tools
  • Understanding of RF coordination and interference mitigation

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent

EXPERIENCE: 3-5 Years

LANGUAGE SKILLS: English

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT: Onsite

EXPECTED HOURS OF WORK: Monday through Friday from 7am to 4:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks.

TRAVEL: Local Commute

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

#LI-RH1

SUMMARY:

We’re looking for an Associate Design Director to support on high-impact digital initiatives across healthcare, clinical, and enterprise platforms. This role is ideal for a senior design leader who thrives at the intersection of hands-on creative work, design leadership, and delivery excellence.

This is not a Design Lead or purely executional role. While prototyping and execution are part of the work, the primary focus is leading design efforts end-to-end, setting creative direction, mentoring designers, and partnering closely with stakeholders to elevate the overall design portfolio.

PRIMARY DUTIES:

• Lead design strategy and execution across complex digital initiatives, ensuring high standards for usability, accessibility, and visual quality.
• Provide hands-on creative direction across concepts, flows, interaction models, and visual systems.
• Act as the design authority on projects, balancing business goals, scientific complexity, and user needs.
• Actively contribute to hands-on design work, including experience and interaction design, visual design, design systems, and prototyping.
• Step in to execute when needed, particularly on high-visibility
• Guide and mentor junior and senior designers, providing constructive feedback, coaching, and design critiques.
•  Elevate team output through design reviews, shared best practices, and a culture of craft and collaboration.
•  Partner with leadership to advance the design portfolio and raise the bar on quality and impact.

COMPENTENCY:

• Strong design leadership skills with the ability to balance strategy, execution, and mentorship.
• Expertise in experience design, interaction design, visual design, and design systems.
• Proven ability to lead design in complex, regulated, or enterprise environments.
• Excellent communication and collaboration skills, with comfort influencing senior stakeholders.
• Ability to navigate scientific or technical complexity and translate it into clear, user-centered solutions.

REQUIRED EDUCATION:

Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.

EXPERIENCE:

• 8+ years of experience in product, UX, or digital design, with demonstrated leadership responsibility.
• Strong portfolio demonstrating hands-on design execution and creative leadership.
• Experience leading design efforts within healthcare, life sciences, or other regulated or enterprise environments preferred.

REQUIRED EDUCATION:

Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience

LANGUAGE SKILLS:

Excellent verbal and written communication skills, with the ability to clearly articulate design decisions and rationale to diverse audiences.

QUALIFICATIONS:

• Hands-on design leader with ownership over creative quality and outcomes.
•  Proven player/coach mindset, balancing execution with direction and mentorship.
•  Demonstrated ability to lead and design, not just manage.
• Experience mentoring designers and elevating team performance.
•  Comfortable partnering closely with stakeholders to deliver high-impact digital

WORK ENVIRONMENT:

Dynamic and collaborative. Fast-paced, collaborative, and cross-functional. Engages closely with leadership and partners across Product, Design, Engineering, and Research teams. Focused on delivering high-quality design solutions while fostering a culture of growth and innovation.

EXPECTED HOURS OF WORK:

Full-time, typically 40 hours per week. Flexibility required to meet project timelines across global teams.

TRAVEL:

Occasional travel may be required for team workshops, collaboration sessions, or company events.

PHYSICAL DEMANDS: IF REMOTE OR ADMINISTRATIVE, Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

ADA Statement

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. 

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Advanced AV Installation Technician position with New Era Technology offers you the following:

• FREE Medical, Dental and Vision benefits
• 401K match
• Generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

New Era Technology is seeking an Advanced AV Installation Technician to support complex audiovisual systems integration projects across commercial environments. This senior‑level role is responsible for installing, configuring, commissioning, and servicing professional audio, video, control, and collaboration systems while ensuring exceptional quality, safety, and customer satisfaction.

This position is ideal for an experienced technician who can independently execute complex installations, lead and direct onsite crews, and act as a technical authority in the field.

Key Responsibilities

• Installing, configuring, and commissioning professional AV systems, including:
  • Video conferencing solutions (Microsoft Teams Rooms, Zoom Rooms, Webex)
  • Large‑format displays, video walls, and projection systems
  • DSP‑based audio systems and sound reinforcement
  • Integrated AV control systems
• Interpret and work from wiring diagrams, schematics, blueprints, rack elevations, and signal flow drawings
• Perform custom fabrication and termination of:
  • Structured cabling (CAT6/CAT6A)
  • Fiber optic, audio, and control cabling
  • Equipment rack build‑outs, dressing, and labeling
• Utilize diagnostic tools such as spectrum analyzers, multi‑meters, and cable verifiers/certifiers
• Troubleshoot complex AV systems during installation and post‑deployment
• Lead, direct, and coordinate onsite installation crews, including subcontractors and junior technicians
• Assign tasks, monitor progress, and ensure work meets project plans, schedules, and quality standards
• Operate and safely work from ladders, lifts, and MEWPs (Mobile Elevating Work Platforms) as required
• Assist with preventive maintenance and service calls for internal and external customers
• Accurately complete service tickets, documentation, and inventory tracking
• Maintain working knowledge of company software systems used for daily operations
• Ensure full compliance with company and customer safety programs
• Maintain a professional jobsite demeanor and provide excellent customer service

Required Qualifications

• 3–5+ years of professional AV or Pro Audio installation experience
• Proven experience leading installation crews or acting as a lead technician
• Strong working knowledge of:
  • Audio, video, and control systems
  • AV signal flow, termination standards, and integration best practices
• Experience with professional rack fabrication and structured cabling
• Ability to independently manage tasks and drive projects to completion
• Strong written and verbal communication skills
• Proficiency with PC or Apple computers and business software (e.g., Microsoft Office)
• Valid and current driver’s license
• Ability to safely operate MEWPs / aerial lifts (certification preferred)
• CTS or CTS‑I

Preferred Certifications (Not Required)

• Crestron, Q‑SYS, Biamp, or similar manufacturer certifications
• OSHA 10 or OSHA 30

Core Competencies

• Strong leadership and crew coordination skills
• Professional, punctual, organized, and detail‑focused
• Advanced troubleshooting and problem‑solving ability
• Superior customer service skills
• Ability to manage multiple tasks and deadlines under pressure
• Collaborative team mindset with strong interpersonal communication
• Commitment to safety, quality, and best‑practice installation standards

Physical & Work Requirements

• Ability to lift and move equipment 60 lbs. or more on a repetitive basis
• Ability to stand and work on concrete floors for extended periods
• Ability to lift materials from floor height to overhead during installations
• Ability to climb and work at heights more than 25 feet
• Ability to operate ladders, lifts, and MEWPs
• Work conducted on construction sites, finished spaces, shop environments, and outdoors as required
• Typical work hours are 7:00 AM – 3:30 PM; overtime, weekends, and alternate shifts may be required based on project demands

Travel Travel is determined on a project basis. While most projects revolve around the South Bend geographic location, state/out of state travel may be required.

HOURLY PAY:  $35.00 - $39.00 depending upon experience. 

#LI-DL1

SUMMARY:   

We are currently expanding, and we are looking for a full-time IT Asset Coordinator with minimum 2-year experience in a similar role who will be supporting the IT team in delivering IT Asset Management services locally and for supported metro, regional and international locations.  The focus of the role is improving the overall user experience, development of strong relationships with vendors and the safe keeping of our clients PC assets. The IT Asset Coordinator will champion the need for, and the value of, adherence to Asset Management processes. 

 PRIMARY DUTIES:  

• Coordination of PC inventory located in storage room 

• Coordinating the outward movement (logistics / courier arrangements) of PCs to users or vendors 

• Ensuring PCs returned to storage for re-use are imaged and in good working order 

• Coordinate the inward receipt of PCs returned by users or vendors 

• Ensure all received PCs are disk wiped, a physical check of the device is performed, and hardware diagnostics check is completed   

• Ensuring that the Asset Management system is updated whenever a PC asset leaves or is returned to the inventory storage 

• Coordinate, and actively participate in, the disposal of EOL PCs  

• Segregating PCs found to be faulty and scheduling authorized repairs to attend onsite to complete repairs for PC faults found to be supported under warranty 

• Obtaining a local quotation for the repair of PC faults that are not supported under warranty 

• Working with the AM team to determine whether it is economically viable to have a PC repaired 

• For pre-approved repair costs, arrange for faulty PCs to be shipped to an authorized repair vendor for any PC faults that are not supported under warranty 

• Lead the monthly Physical Inventory Validation, validating in stock assets against data contained in the asset database 

• Monitor PC model and accessories inventory levels to ensure sufficient volumes are available for operational support needs 

• Submit requests for PC models to be ordered when volumes fall below minimum levels  

• Monitor asset management compliance of support teams 

• Educate support teams on the correct procedures to follow 

• End user support / workstation setup 

• Prepare monthly operations report 

 COMPENTENCY: 

• Excellent written, verbal and interpersonal communication skills 

• Ability to work independently as well as working autonomous in a team. 

• Proactive and able to think outside the box 

• Ability to work to tight deadlines whilst managing multiple tasks and maintaining high attention to detail and accuracy 

• Competent at handling confidential information 

• Professional and friendly approach to users and vendor relations. 

• Ability to work across IT and Admin functions 

REQUIRED EDUCATION: Highschool diploma or equivalent required 

EXPERIENCE: Minimum 1 year of experience working in a similar role 

LANGUAGE SKILLS: English proficiency  

QUALIFICATIONS:  Basic experience in asset management / / Basic experience in IT troubleshooting 

PHYSICAL DEMANDS:  Must be physically able to lift and carry IT equipment/boxes up to 15kg 

WORK ENVIRONMENT: The candidate will work onsite under direction of the partner leadership team

#LI-VU1

ITMS Support Specialist - Tier 2 position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The ITMS Support Specialist -Tier 2 is responsible for the delivery of high-quality IT technical professional services to our clientele.  These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.  The ITMS Support Specialist -Tier 2 must demonstrate superior proficiency in the performance of these services.  Dedication to quality and customer satisfaction are critical success factors for this position. 

PRIMARY DUTIES include but are not limited to: 

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• Occasional on-site to nearby customers (less than 5%).
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

COMPETENCIES:

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3-5 years’ experience as a Support Specialist.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus point for Intune, ConnectWise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)
• Experience with MSP tools like ITGlue are a bonus.

EXPECTED HOURS OF WORK: Full-time position working 40 hours per week - Monday - Friday 8am - 5pm. Overtime hours may be required.

TRAVEL: Travel is required, but only occasionally, and is less than 10%.

Pay Rate:  $32.00 - $35.00/ hr based on experience

#LI-DL1

Senior Infrastructure Project Manager - Hybrid - to manage low voltage cable projects for its Campus Transformation division. The Project Manager must have previous experience managing strategic infrastructure projects for new builds, site upgrades and refreshes as well personnel relocations for enterprise scale environments. The manager will be responsible for defining requirements, creating requests for quotes from vendors, participating in vendor selection/award and managing work progress post award with various vendors to project completion/turnover. Strong administrative and computer skills are required -- including Microsoft excel/Microsoft project or Click up. 

***This is a hybrid role and the candidate is expected to work in the office and/or job site 3 days a week. 

PRIMARY DUTIES:  

• Ensure appropriate management of all aspects of the Project, Client, and vendor involvement throughout the life of the project. 

• Project Management of the design and implementation of challenging telecommunications pathways, spaces, and cable plant projects. 

• Creation of passive design implementation packages that include: design, drawings, and, materials. 

• Directly manage and coordinate with team members and varying dependent organizations to ensure successful on time completion of passive design implementations. 

• Design and prepare the layout of floor plans, riser diagrams, schedules, specification notes, and details with special emphasis on Network and Cable Plant projects. 

• Maintain cabling documentation (server and ports, structured cabling paths, switches, ports) Create RFP’s and bid packages for Low Voltage Cable Contractors and IT Design Engineers. 

• Manage suppliers/vendors in new builds upgrades throughout the campus. 

• Provide detailed status reports to Management on a regular basis. 

• Maintain detailed project plan, scope, and associated metrics. 

• Produce and submit necessary paperwork and forms for internal approvals (FEMA, RFP’s, PO’s, etc.). 

• Document and track Structured Cabling budget along with vendor invoicing for each project 

COMPENTENCY: Cable Plant, Low Voltage, Project Management, WorkDay, Excel, O365  

REQUIRED EDUCATION: Bachelor’s Degree or Equivalent 

EXPERIENCE:  

• 7+ years experience 

• PMP or Equivalent Preferred 

• RCDD Preferred 

PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Hybrid - main location is in Mineola. 

EXPECTED HOURS OF WORK: Monday through Friday from 9am to 5:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks. 

TRAVEL: Local Commute 

Physical Security Solutions Engineer position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

SUMMARY: The Physical Security Solution Engineer will be responsible for creating estimates and proposals for customers.  This involves gathering information from a variety of sources and using it to create an estimate using our established software tools.  You will be responsible for building a bill of materials and estimating the labor associated with all tasks of the project.  This information is then used to write a comprehensive proposal for the customer.  Some projects are relatively straightforward, while others will require you to think outside of the box.  You will assist Project Managers by providing information related to the solution, and you will assist Sales Account Managers by acting as a subject matter expert.  

PRIMARY DUTIES include but are not limited to:   

• Engage with the sales team as the product expert and as an integral part of the sales process. 

• Fluidly discuss Video Surveillance, Access Control and Intrusion systems and services with the sales team and customers who have a wide range of knowledge and experience.  

• Review data to determine material and labor requirements for assigned projects; often related to but not limited to Video Surveillance, Access Control and Intrusion Detection systems. 

• While following department processes, gather and compile information in order to create estimates for customers 

• Develop Bill of Materials for assigned projects: work with internal purchasing department and manufacturers for lowest cost pricing, compute cost factors and prepare estimates. 

• Write comprehensive scope of work and formal proposals 

• Attend internal and external meetings and participate in the respective project kick-off meetings for assigned work. 

• Consult with assigned internal customers, vendors, sales or other individuals to discuss and formulate estimates and resolve issues for assigned customer projects. 

• Assist Operations personnel with understanding agreements and bid figures for assigned projects. 

• Act as the subject matter expert in a technical capacity for assigned projects. 

• Manage multiple tasks related to assigned customer with a sense of urgency and in a timely manner with accuracy. 

  COMPETENCIES:  

• 2+ years’ experience with one or more of the following technologies: Access Control, Video Surveillance, Intrusion and IT Infrastructure.  

• Familiar with a variety of security device manufacturers. 

• Ability to be agile and manage your own workload with little supervision. 

• Ability to be a productive contributor in a remote working environment. 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 2+ years of pre-sales, customer facing, engineering experience and 2+ years’ experience in estimating, design or engineering. 

• Experience in the industry or related experience working with large-scale projects or national deployments. 

• Experience designing, configuring and engineering Video Surveillance, Access Control, Intrusion, infrastructure, data networks.  

• Intermediate Excel skills including formatting and formula creation. 

• Intermediate MS Word skills  

• Working knowledge of IP Networking  

PHYSICAL DEMANDS:  

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 

• Ability to communicate effectively verbally and in writing.  

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

EXPECTED HOURS OF WORK: Monday – Friday 8am – 5pm. 

TRAVEL: None 

SALARY:  $70,000 - $95,000 depending upon experience

Job Summary

We are seeking a highly skilled Senior Azure Infrastructure Engineer to design, implement, and manage secure, scalable, and resilient Azure cloud environments. This role has a strong focus on Disaster Recovery (DR) and business continuity for critical workloads.

You will lead the design and execution of DR strategies, ensuring alignment with enterprise standards and industry best practices. The ideal candidate brings deep Azure expertise, strong automation skills, and a commitment to operational excellence.

Key Responsibilities

Azure Infrastructure & Cloud Engineering

• Design and implement Azure infrastructure solutions including compute, storage, networking, and security
• Lead Azure Landing Zone design and implementation aligned with enterprise architecture
• Optimize infrastructure for performance, availability, scalability, and cost
• Ensure alignment with Microsoft Well-Architected Framework

Disaster Recovery & Business Continuity

• Architect and implement DR solutions using Azure Site Recovery (ASR) and Azure Backup
• Define and manage RTO/RPO objectives, failover/failback strategies, and DR test plans
• Configure cross-region replication and traffic routing using Azure Traffic Manager and Front Door
• Automate DR processes, runbooks, and recovery workflows
• Conduct DR drills and continuously improve recovery readiness

Infrastructure as Code & Automation

• Develop and maintain Infrastructure as Code (IaC) using Bicep, ARM templates, and Terraform
• Automate deployments and operations using PowerShell scripting, Azure CLI, and DevOps pipelines
• Collaborate with DevOps teams to implement CI/CD pipelines and environment automation

Security, Compliance & Governance

• Implement governance using Azure Policy, Blueprints, and RBAC
• Ensure compliance with regulatory standards and security best practices
• Manage identity and access using Azure AD, MFA, and hybrid identity solutions
• Perform security audits and vulnerability assessments

Monitoring & Operational Excellence

• Implement monitoring and alerting using Azure Monitor and Log Analytics
• Lead incident response, troubleshooting, and Root Cause Analysis (RCA)
• Participate in on-call rotations and provide escalation support during critical incidents
• Maintain documentation, runbooks, and knowledge base

Mandatory Skills

• Azure Core Infrastructure (Landing Zone design & implementation)
• Disaster Recovery using Azure Site Recovery (ASR)
• Infrastructure as Code (IaC): Bicep, ARM, Terraform
• PowerShell scripting
• Strong experience in Azure networking, security, and monitoring

Required Qualifications

Experience

• 5+ years of experience in Azure infrastructure engineering
• Minimum 2+ years focused on Disaster Recovery / ASR solutions

Education

Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Certifications

• CJIS Certification (mandatory; must obtain if not already certified)
• Microsoft Certified: Azure Solutions Architect Expert (preferred)

Preferred Skills

• Experience with hybrid cloud DR (on-premises to Azure)
• Hands-on with Azure DevOps and CI/CD pipelines
• Experience with Azure Backup, Traffic Manager, Front Door
• Knowledge of automation accounts and observability tools

Soft Skills

• Strong problem-solving and troubleshooting skills
• Excellent communication and documentation abilities
• Ability to work independently and in a global team environment
• Proactive mindset with focus on reliability and security

#LI-US1

PRIMARY DUTIES:  

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. 

• Provides onsite support by assisting in fault isolation of electro-mechanical systems. 

• Identifies necessary parts to resolve customer equipment failures. 

• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. 

• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. 

• Maintains accurate customer service records and reports within the Case Management System/CRM. 

• Contributes to the creation of Knowledge Articles and other technical-related documentation. 

• Serves as a resource to sales personnel for assigned service area. 

• Recommends improvements to manuals, operational processes and procedures as needed. 

• Contributes to training course content development and provides training to customers and other field service personnel, as required. 

• Maintains knowledge of new products. 

• Other duties as assigned. 

COMPENTENCY: 

• Positive attitude and collaborative approach in working within a team environment. 

• Leadership experience 

• Strong customer service skills 

• Strong oral and written communications 

• Ability to learn and adapt quickly to changes. 

• Critical thinking and analytical capabilities in troubleshooting and problem solving. 

• Planning, organizing and prioritizing skills. 

• Attention to detail. 

• Ability to be flexible and handle stressful situations at times. 

REQUIRED EDUCATION: 

• Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role. 

EXPERIENCE: 

• Minimum of 3 years of experience in field service or a similar technical support-related position. 

• Prior experience with electro-mechanical equipment, servos, sensors and actuators. 

 LANGUAGE SKILLS: 

• English proficiency  

 QUALIFICATIONS: 

• Experience reading Electrical Schematics. 

• Experience working with 200 – 440-volt equipment (High Voltage) 

• Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard) 

• Ability to successfully apply technical knowledge to identify root causes. 

• Ability to demonstrate excellent customer service and communication skills. 

• Ability to read basic product drawings, electrical schematics, and technical specifications. 

• Requires the ability to manage priorities effectively. 

• Ability to travel with little notice may be required. 

• Troubleshooting skills and sound technical judgment. 

• Ability to work both onsite independently and as part of a team. 

• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation. 

• Ability to pass customer-specific background check processes, if applicable. 

PHYSICAL DEMANDS:   

• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. 

• Must be able to lift to 50 pounds at times. 

• Travel may be required up to approximately 20% of the time. 

• Willing to travel when needed. 

WORK ENVIRONMENT: 

The candidate will work onsite under the direction of the partner leadership team.

ITMS Support Specialist Tier 1 position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

* At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The ITMS Support Specialist Tier 1 is responsible for the delivery of high-quality IT technical professional services to our clientele.  These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.  The ITMS Support Specialist Tier 1 must demonstrate superior proficiency in the performance of these services.  Dedication to quality and customer satisfaction are critical success factors for this position. 

** For this position, we conduct comprehensive background checks, which may include criminal history, driving records, outstanding child support or traffic fines, identity verification, and sex offender registry screenings.

PRIMARY DUTIES include but are not limited to: 

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• On-site to local clients maybe required – up to 15%.
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

COMPETENCIES:

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as an ITMS Support Specialist or IT Support Technician.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus point for Intune, Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)
• Experience with MSP tools like ITGlue are a bonus.

EXPECTED HOURS OF WORK: Full-time position working 40 hours per week, Monday - Friday 8am - 5pm or 9am - 6pm Eastern Time.  This role does have an On-Call rotation.  Overtime hours may be required.

TRAVEL: Local travel to client’s locations expectation is 15%.

#LI-DL1

 Physical Security Solutions Architect position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The Physical Security Solutions Architect designs, positions, and delivers end‑to‑end physical security solutions that protect people, facilities, and assets. This role blends deep technical expertise in physical security technologies with customer‑facing consultative skills, working closely with Sales, Engineering, and Delivery teams to translate business and security requirements into scalable, compliant, and cost‑effective designs.

The Physical Security Solution Architect will be responsible for creating estimates and proposals for customers.  This involves gathering information from a variety of sources and using it to create an estimate using our established software tools.  You will be responsible for building a bill of materials and estimating the labor associated with all tasks of the project.  This information is then used to write a comprehensive proposal for the customer.  Some projects are relatively straightforward, while others will require you to think outside of the box.  You will assist Project Managers by providing information related to the solution, and you will assist Sales Account Managers by acting as a subject matter expert.

PRIMARY DUTIES include but are not limited to: 

Solution Design & Architecture:

• Design comprehensive physical security architectures mainly including video surveillance (CCTV/IP cameras), access control systems, and intrusion detection.
• Develop logical and physical security system designs that align with customer risk profiles, regulatory requirements, and facility constraints.
• Produce architecture diagrams, Bills of Materials (BOMs), Statements of Work (SOWs), and technical proposals for customer approval.

Pre‑Sales & Customer Engagement:

• Partner with Account Executives to scope opportunities, assess customer needs, and position value‑driven physical security solutions.
• Deliver solution demonstrations, proof‑of‑concepts (POCs), and technical presentations to both technical and executive stakeholders.
• Clearly communicate complex physical security concepts to audiences with varying levels of technical expertise.

Implementation Oversight & Technical Leadership:

• Provide architectural oversight during installation, commissioning, and acceptance testing of physical security systems.
• Act as the technical escalation point for complex integration, performance, or interoperability issues.
• Collaborate with internal delivery teams and third‑party integrators to ensure solution integrity and design adherence.

Vendor & Technology Management:

• Evaluate and recommend security hardware and software platforms, ensuring best‑fit solutions for customer and organizational needs.
• Stay current on emerging physical security technologies, standards, and threats.
• Contribute to the development of design standards, reference architectures, and reusable solution templates.

Cross‑Functional Collaboration:

• Coordinate with IT, Facilities, Network, and Cybersecurity teams to ensure secure, resilient, and scalable system integration.
• Support internal enablement by assisting with training, best practices, and peer reviews.

COMPETENCIES:

• 5+ years of Experience with one or more of the following technologies: Access Control, Video Surveillance, Intrusion and IT Infrastructure.
• Familiar with a variety of security device manufacturers, certifications preferred but not required.
• Ability to be agile and manage your own workload with little supervision.
• Ability to be a productive contributor in a remote working environment.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:            

• 5+ years of pre-sales, customer-facing, engineering experience and 5+ years’ experience in estimating, design or engineering.
• Experience in the industry or related experience working with large-scale projects or national deployments.

• Experience designing, configuring and engineering Video Surveillance, Access Control, Intrusion, infrastructure, data networks.
• Intermediate Excel skills including formatting and formula creation.
• Intermediate MS Word skills
• Working knowledge of IP Networking

PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to communicate effectively verbally and in writing.
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
• Ability to travel to meet with clients or attend industry events.

EXPECTED HOURS OF WORK: Monday – Friday 8am – 5pm.

TRAVEL: None

SALARY RANGE: $90,000 - $110,000 Depending Upon Experience

SUMMARY:   

We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.  

PRIMARY DUTIES:  

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. 

• Provides onsite support by assisting in fault isolation of electro-mechanical systems. 

• Identifies necessary parts to resolve customer equipment failures. 

• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. 

• Serves the department by participating in the development of service bulletins, procedures, process improvements, and other collateral duties as required. 

• Maintains accurate customer service records and reports within the Case Management System/CRM. 

• Contributes to the creation of Knowledge Articles and other technical-related documentation. 

• Serves as a resource to sales personnel for assigned service area. 

• Recommends improvements to manuals, operational processes and procedures as needed. 

• Contributes to training course content development and provides training to customers and other field service personnel, as required. 

• Maintains knowledge of new products. 

• Other duties as assigned. 

 COMPENTENCY: 

• Positive attitude and collaborative approach in working within a team environment. 

• Leadership experience 

• Strong customer service skills 

• Strong oral and written communications 

• Ability to learn and adapt quickly to changes. 

• Critical thinking and analytical capabilities in troubleshooting and problem solving. 

• Planning, organizing, and prioritizing skills. 

• Attention to detail. 

• Ability to be flexible and handle stressful situations at times. 

 REQUIRED EDUCATION: 

• Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role. 

 EXPERIENCE: 

• Minimum of 3 years of experience in field service or a similar technical support-related position. 

• Prior experience with electro-mechanical equipment, servos, sensors and actuators. 

LANGUAGE SKILLS: 

• English proficiency  

QUALIFICATIONS: 

• Experience reading Electrical Schematics. 

• Experience working with 200 – 440-volt equipment (High Voltage) 

• Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard) 

• Ability to successfully apply technical knowledge to identify root causes. 

• Ability to demonstrate excellent customer service and communication skills. 

• Ability to read basic product drawings, electrical schematics, and technical specifications. 

• Requires the ability to manage priorities effectively. 

• Ability to travel with little notice may be required. 

• Troubleshooting skills and sound technical judgment. 

• Ability to work both onsite independently and as part of a team. 

• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation. 

• Ability to pass customer-specific background check processes, if applicable. 

 PHYSICAL DEMANDS:   

• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. 

• Must be able to lift to 50 pounds at times. 

• Travel may be required up to approximately 20% of the time. 

• Willing to travel when needed. 

 WORK ENVIRONMENT: 

The candidate will work onsite under the direction of the partner leadership team. 

 EXPECTED HOURS OF WORK: 

8-hour shifts as directed by partner leadership.  Typically, 8-5 with 1-hour unpaid lunch or 8:30-4:30 with half hour paid lunch. 

TRAVEL: As needed 

#LI-NP1