What is the role  

Mon-Fri, 38 hours a week reporting to our Erina office.  

We are seeking a Senior Engineer to support and maintain client IT environments.  

This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs. 

Key responsibilities of the role include but may not be limited to the following: 

• Provide remote and onsite IT support for client environments 

• Troubleshoot, repair, configure, and upgrade hardware, networks, and systems 

• Work with clients to gather requirements and recommend technology solutions 

• Support projects including migrations, upgrades, and infrastructure changes 

• Create and maintain technical documentation and designs 

• Monitor systems, manage incidents, and ensure standards compliance 

• Liaise with vendors and provide pre‑sales technical support’ 

• Act as an escalation point and mentor junior team members 

• Continuously improve, automate, and document technical processes 

Who are we looking for 

This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.  

In addition to a confident and professional manner, the role requires solid technical expertise including: 

• 5+ years’ experience working in a Senior Engineer role 

• Proven ability to consistently meet SLAs, utilization targets, and performance measures  

• Tertiary qualification in a relevant field with mid‑to‑high level industry certifications  

• Strong experience designing, implementing, and troubleshooting modern IT solutions  

• Demonstrated success delivering multiple projects end to end  

• Solid background in enterprise networking, security appliances, and SD‑WAN  

• Hands‑on experience with routing and switching (BGP, OSPF, VRRP)  

• Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud  

• Good understanding of TCP/IP, IT security, and multi‑server environments  

• Clear, accurate documentation and communication skills  

• Natural leadership qualities with the ability to mentor and collaborate  

• Client‑focused, organized, and able to perform under pressure  

• Strong problem‑solving skills and a genuine desire to learn and share knowledge 

What we offer 

• A friendly team environment with a strong technical support network 

• Broad range of options for training and developing your IT skills 

• Opportunity to work with the IT industry's latest technologies 

• Internal career growth for high performers and IT super-stars 

• Cost price on products from our suppliers 

• Lunches and snacks  

• Comprehensive Employer Assistance Program 

• Bonuses and incentives for upskilling  

• Referral bonus 

#LI-KA1

What is the role  

Mon-Fri, 38 hours a week reporting to our Erina office.  

We are seeking a Systems Engineer to support and maintain client IT environments.  

This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs. 

Key responsibilities of the role include but may not be limited to the following: 

• Provide remote and onsite IT support to clients 
• Troubleshoot and fix hardware, network, and system issues 
• Maintain, configure, upgrade, and repair IT equipment 
• Ensure systems are secure, stable, and performing well 
• Respond to incidents and resolve issues within SLA targets 
• Act as an escalation point and assist junior team members 
• Work with clients and vendors to resolve technical issues 
• Recommend suitable technologies and IT solutions 
• Create and update technical designs and documentation 
• Monitor system logs and manage incidents 
• Improve and automate technical processes where possible 
• Keep technical skills up to date through training 
• Participate in on‑call support and complete required documentation 

Who are we looking for 

This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.  

In addition to a confident and professional manner, the role requires solid technical expertise including: 

• 3+ years’ experience working in a Systems Engineer role
• A results‑driven Systems Engineer who consistently meets SLAs and performance targets 
• Tertiary qualified with relevant industry certifications (e.g. Microsoft, Cisco, Fortinet, VMware, Sophos) 
• Strong hands‑on experience with infrastructure, networks, security, and cloud technologies 
• Proven ability to deliver small‑to‑medium projects such as migrations and upgrades 
• Solid knowledge of Windows Server, Active Directory, Microsoft 365, virtualization, TCP/IP, and IT security 
• Confident managing networks, security appliances, VPNs, routing and switching 
• Clear communicator with strong documentation skills 
• Client‑focused team player who can problem‑solve and work under pressure 
• Proactive learner with a willingness to share knowledge and grow professionally 

What we offer 

• A friendly team environment with a strong technical support network 
• Broad range of options for training and developing your IT skills 
• Opportunity to work with the IT industry's latest technologies 
• Internal career growth for high performers and IT super-stars 
• Cost price on products from our suppliers 
• Lunches and snacks  
• Comprehensive Employer Assistance Program 
• Bonuses and incentives for upskilling  
• Referral bonus 

#LI-KA1

Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one! 

What is the role?  

Monday-Thursday, 8 hours daily and Friday, 6 hours daily with some customer site work required.  

Based on-site in Glenfield and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided. 

• Must be a NZ Citizen or hold permanent residency  

• Must have a NZ Driver's License (Full or Restricted)  

Responsibilities: 

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) 

• Diagnose and troubleshoot technical issues reported by clients. 

• Document and track client issues using a ticketing system.  

• Escalate unresolved issues to appropriate teams and follow up until resolution. 

• Stay up to date with product knowledge and industry trends to provide accurate and timely support. 

Please note that this is a general description.  

Desirable:  

• Practical technical knowledge in supporting and implementing:  
  - Windows 11 
  - Windows Server 2022 
  - Azure Active Directory   
  - Firewalls (FortiGate) 
  - Switching (Ruckus, HP, Allied Telesis) 
  - Wireless (Ruckus, Aruba/HP, Aerohive) 
  - Printers/Copiers 

What we offer 

• A friendly team environment with a strong technical support network.  

• Opportunity to work with the IT industry's latest technologies. 

• Internal career growth for high performers and IT super-stars. 

• An opportunity to earn while you learn.  

What is the role 

Full time, Monday–Friday, with hybrid options available.

This role is open for candidates based in Melbourne, Sydney, Newcastle, and Brisbane.

The Solutions Specialist, Cybersecurity is responsible for the continuity of New Era’s Cyber Security services and solutions. It provides escalation support, solution design and operational oversight, and senior technical expertise for project delivery.

The role works closely with the Solutions and Service Delivery teams to meet SLAs, maintain service standards, and act as the regional Cyber Security champion, driving awareness, guidance, and compliance.

Other key responsibilities include but may not be limited to following:

• Act as the Cyber Security champion, driving awareness, monitoring, and training.
• Design, review, and support secure solutions in collaboration with Solutions Group, Pre Sales and engineering teams.
• Ensure compliance with cybersecurity frameworks (ISO 27001, Essential Eight, CIS, NIST) and support audits and certifications.
• Lead security incident response, threat hunting, vulnerability assessments, and root cause analysis to meet SLAs.
• Serve as senior technical escalation for design, operations, projects, and APAC/client support, including after-hours as required.
• Provide mentorship to engineers and contribute to pre-sales, client security strategy, and risk assessment.
• Develop and maintain technical designs, procedures, documentation, and drive automation and continuous improvement.
• Maintain strong technical currency, manage logging and incident tasks, and accurately track daily activities.

Who we are looking for 

Successful candidate must possess:

• 5+ years’ enterprise cyber security experience
• Must have at least one major cloud security certification (Azure, AWS, or GCP)
• Cyber Security certification desirable e.g. CISM, CRISC
• Must have experience with Australian government frameworks like Essential 8 and other cyber security frameworks (SMB1001, NIST etc.)
• Experience with leading vendors (Palo Alto, Fortinet, Microsoft)
• Exposure to solutions architecture and pre‑sales activities is desirable
• Experience working in a Cyber Security team with strong networking and hands‑on infrastructure support, including installs and remote troubleshooting
• Experience with Cisco IOS/FortiOS firewalls, routing, and VPNs, plus Microsoft & Linux OS, Office 365, Azure AD, and Active Directory
• Experience supporting VMware/Hyper‑V environments, backup solutions (e.g. Veeam), and Bash or PowerShell scripting
• Strong communication skills, interpersonal skills, team‑oriented, client‑focused, and able to work under pressure
• Ability to solve problems and think both logically and laterally
• Strong willingness to learn and pass on knowledge

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided (Brisbane and Newcastle only)
• Comprehensive Employer Assistance Program
• Gym membership – Newcastle office only
• Referral bonus