Housecall Pro
When start-ups talk about culture, they talk about their trendy office decor and great perks but at Housecall, we do culture a little differently. We believe it's about creating a team that loves each other's company and respects each other's skill. It's about working alongside people who will challenge your boundaries one minute and grab tacos with you the next (and who doesn't love tacos?).
Important Notice: Housecall Pro solely conducts interviews via telephone or Zoom meeting. We will never conduct interviews through Microsoft Teams and all roles require at least one video interview prior to offer. The only legitimate emails from Housecall pro will come from a @housecallpro.com address. Offers and contracts extended will require a signature through Docusign. We will never request banking or sensitive identification details prior to a signed offer and banking/personal information will be collected via our HRIS System, Namely. If you would like to verify the legitimacy of an interview or offer, please send an email to talent@housecallpro.com
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Manager, Onboarding
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
- Equity in a rapidly growing startup backed by top-tier VCs
The Role:
As a Manager, Onboarding, you are responsible for leading a team of Onboarding Specialists, ensuring they deliver an exceptional onboarding experience to our service professionals (Pros). You work closely with the Senior Manager and Director to ensure that your team is equipped to help new customers successfully integrate into our platform and get the most value from our services from day one. You are passionate about our mission to serve our Pros and are dedicated to ensuring they have a seamless onboarding experience. Your role involves coaching your team to success, providing support on escalations, and acting as their primary resource. Success in this role requires developing a high-performing team and ensuring your team delivers a best-in-class onboarding experience.
Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Drive key metrics for the Onboarding team, including but not limited to: Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate
- Manage team schedules and daily attendance to ensure adequate staffing to meet the needs of our Pros during the critical onboarding phase
- Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team
- Ensure proper escalation processes are followed and take action when necessary to resolve issues promptly
- Oversee timecards, ensuring timely submission and accurate data management
- Manage monthly performance metrics and bonuses for the Onboarding team
- Track all key metrics with accuracy, regularly reporting to management and providing feedback to your team
- Document all one-on-one meetings, performance discussions, and coaching sessions to ensure continuous development
Qualifications:
- Bachelor's degree or equivalent experience required
- 2+ years of management experience in Customer support or related field
- Proven track record of meeting and exceeding performance metrics consistently
- Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
What will help you succeed in this role:
- Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
- Ability to motivate and inspire your team to deliver exceptional service
- Proactive problem-solving skills with a focus on improving processes and outcomes
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $70,000-$82,500. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Website Onboarding
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do Each Day
- Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
- Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
- Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
- Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
- Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
- Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
- Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
- Perform quality assurance audits to ensure alignment with brand standards and technical requirements
- Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live
Qualifications
- 1+ year of experience in customer success, implementation, account management, or website design
- Bachelor's degree or equivalent work experience
- Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
- Strong communication and interpersonal skills to effectively engage with Pros
- Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
- Ability to work independently and as part of a team in a fast-paced environment
- Exceptional attention to detail and organizational skills
What will help you succeed in this role
- Ability to follow specific directions while adapting to changing business needs
- Experience using AI tools to increase quality and efficiency of work
- Thirst for personal development and a desire to learn and grow
- Strong problem-solving skills and the ability to understand customer needs
- Empathy for small business owners and the patience to translate their vision into a polished digital presence
- Resilience when receiving feedback and a track record of applying it to improve your craft
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Retention Specialist
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Retention Specialist, your job is to have thoughtful, high-impact conversations with Pros who are at risk of canceling or actively requesting to cancel Housecall Pro. You bring curiosity, empathy, and consultative selling skills to understand the real reason a Pro is considering leaving and help ensure they have the right information to make the right decision for their business — whether that decision is to stay with us or not.
At your core, your role exists to give Housecall Pro a second chance at the relationship. When staying with us is the right move, you work side-by-side with the Pro to solve problems in real time, coach them through next steps, and create a clear vision for the next 30 days so they can realize the value they’re seeking.
Our Retention team partners closely with service professionals at critical moments. This work requires empathy, strong listening skills, and the ability to balance customer advocacy with business outcomes. Your success is directly tied to Pro success — when they win, we win.
What you do Each Day
- Pro outreach via outbound and inbound, asking open-ended questions to identify root cause and offer solutions; often requires multiple touchpoints
- Maintain positive working relationships with Pros to ensure continued business relationship for HCP as a whole
- Collaborate with other departments by sharing data/insights to help make improvements to product/service upstream in the Conquer product journey
- Be accountable to key performance indicators (KPI’s) on a commission basis (contacts per day, average talk time, retention rate, quality assurance)
- Track data insights in Salesforce to help inform upstream solutions, aiming to reduce Pro cancellation requests
- Innovate on current processes and proactively seek ways to improve the retention experience and workflows
Qualifications
- 1+ years experience in a similar customer facing, sales, or retention role
- Bachelor’s degree or equivalent experience preferred
- Experience with CRM systems and software is a plus (i.e. Salesforce...)
- Experience owning/operating a home services company is a plus
What will help you succeed in this role
- Comfortable on the phones
- Excellent communication and interpersonal skills
- Strong conflict resolution skills
- Prompt attention to detail and organization
- The ability to practice active listening and to understand both visible and invisible concerns
- Strong understanding of customer management and proven customer retention strategies
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $21.17-$33.60/hour (includes base and potential performance bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Senior Director, Customer Success
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
- Equity in a rapidly growing startup backed by top-tier VCs
Role Overview
As the Senior Director of Customer Success, you define and lead the strategic vision for the Customer Success department, driving initiatives that enhance the customer journey and maximize retention. You are responsible for setting the direction and performance standards for the team, ensuring alignment with broader business objectives. Your focus is on fostering a proactive customer success culture, driving operational efficiency, and continuously improving the customer experience. You work cross-functionally with other leaders to ensure seamless service delivery, advocate for customer needs, and contribute to overall business growth. You shape the department’s culture by exemplifying company values and cultivating an environment of trust, collaboration, and high performance.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Define and implement the strategy for the Customer Success department, aligning with company objectives
- Lead, mentor, and develop teams of customer success managers and professionals to ensure high performance
- Drive the development and execution of initiatives to enhance the customer journey, satisfaction, and retention
- Establish and manage key performance indicators (KPIs) to monitor the effectiveness of customer success efforts and make data-driven adjustments
- Collaborate cross-functionally with product, sales, and operations teams to ensure a seamless customer experience
- Oversee the department’s budget, resource planning, and operational efficiency to achieve strategic goals
- Identify opportunities for process improvements and innovation within the department to drive better outcomes
- Act as the voice of the customer in executive meetings, providing insights and feedback to guide business decisions
- Manage customer escalations and work to resolve complex issues to maintain high levels of satisfaction
- Foster a customer-centric culture that prioritizes empathy, proactive problem-solving, and continuous improvement
Qualifications:
- Bachelor's degree in a relevant field
- 10+ years of experience in customer success or related area
- 5+ years leading teams of 50+ including developing and leading first and second line leaders
- Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
- Proven track record of driving customer satisfaction and retention
What will help you succeed:
- Ability to inspire and motivate teams, fostering a culture of high performance and accountability
- Excellent communication skills with the ability to influence and build strong relationships across the organization
- Strategic thinker with a strong ability to execute on complex initiatives in a fast-paced environment
- Highly adaptable with a proactive approach to problem-solving and continuous improvement
- Customer-focused mindset with a passion for delivering exceptional service and support
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $135,000-$150,000 + 30% bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Inside Sales Representative (Website)
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Success Advisor focused on Websites, you thrive in understanding our service professionals' (our Pros) and how their online presence directly impacts growth, lead generation, and credibility. You are consultative, empathetic, and confident in helping pros translate their business goals into a high-performing website that works for them 24/7.You are responsible for contributing to the full sales cycle, for our Website product, from initial engagement to account management. Your focus is on increasing website adoption, and helping pros see their website as a core revenue-generating tool—not just a nice-to-have.You bring empathy for Pros' pain points, fostering trust, and forging connections that go beyond typical transactional sales to help better our team and improve the lives of our Pros.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
- Handle a full sales cycle for the Website product from booking to close, and engagement
- Educate Pros on how a strong website drives lead generation, credibility, SEO visibility, and conversion
- Partner cross-functionally to drive new website attachments, increased adoption, and measurable value for managed accounts
- Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
- Understand and adapt to our ongoing product and technology developments
- Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
- Maintain daily activity metrics blended between calls and attended demos
Qualifications:
- 1+ years experience in a similar customer facing, sales, or retention role
- Bachelor's degree or equivalent experience preferred
- Proven success working with cross-functional teams, and building strong relationships internally and externally
- CRM experience strongly preferred
- Experience with the trades preferred
- Website experience preferred
What will help you succeed:
- Excellent written/verbal communication skills
- Strong problem solving skills
- Motivation, drive, and a self-starting attitude
- Ability to translate customer goals into a successful Website product sale
- Goal and results-driven
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information:
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Account Management Associate
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
Qualifications:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
- Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
- Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
- Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
- Experience contributing feedback to improve processes and workflows in evolving environments
- Contractor or home services industry experience is a plus
What will help you succeed in this role:
- Strong emotional intelligence and empathy to build lasting, trust-based relationships
- Excellent written and verbal communication skills with advanced professional fluency in English
- Self-motivated and results-driven mindset focused on growth and performance
- Ability to think strategically about account success while executing tactically
- Proactive approach to identifying opportunities for improvement and expansion
- Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Account Management Associate
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
Qualifications:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
- Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
- Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
- Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
- Experience contributing feedback to improve processes and workflows in evolving environments
- Contractor or home services industry experience is a plus
What will help you succeed in this role:
- Strong emotional intelligence and empathy to build lasting, trust-based relationships
- Excellent written and verbal communication skills with advanced professional fluency in English
- Self-motivated and results-driven mindset focused on growth and performance
- Ability to think strategically about account success while executing tactically
- Proactive approach to identifying opportunities for improvement and expansion
- Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Account Management Associate
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
Qualifications:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
- Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
- Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
- Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
- Experience contributing feedback to improve processes and workflows in evolving environments
- Contractor or home services industry experience is a plus
What will help you succeed in this role:
- Strong emotional intelligence and empathy to build lasting, trust-based relationships
- Excellent written and verbal communication skills with advanced professional fluency in English
- Self-motivated and results-driven mindset focused on growth and performance
- Ability to think strategically about account success while executing tactically
- Proactive approach to identifying opportunities for improvement and expansion
- Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Onboarding Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
- Advanced English proficiency
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Onboarding Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
- Advanced English proficiency
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Onboarding Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
- Advanced English proficiency
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Manager, Onboarding Coach
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
- Equity in a rapidly growing startup backed by top-tier VCs
Role Overview:
As a Manager, Onboarding Coach, you oversee a team of Onboarding Coaches in a fast-paced environment. You excel in motivating others, and cultivate a collaborative, growth-oriented work environment. You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros). You are passionate about our mission to champion Pros to success. You aid your team by providing coaching on best practices, and supporting them to reach their career goals. The key to success is developing a high performing team and confidence that your team is delivering best-in-class support.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, retention rates, QA scores)
- Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
- Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
- Complete 1:1's with team members to serve your team in identifying areas of opportunity
- Lead training and coaching sessions for support team members
- Stay up-to-date on coming features or product changes and share knowledge with team members
- Navigate other tasks and responsibilities as dictated by the evolving needs of our business
- Support hiring needs through conducting interviews, partaking in candidate reviews, etc.
Qualifications:
- 2+ years experience in full-time customer support, account management, sales, or related field
- 1+ years experience leading teams of 10+
- Bachelor's degree or equivalent experience in a related field
- Experience using AI tools to increase quality and efficiency of work
What will help you succeed:
- Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
- Ability to motivate and inspire your team to deliver exceptional service
- Proactive problem-solving skills with a focus on improving processes and outcomes
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Manager, Retention
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
- Equity in a rapidly growing startup backed by top-tier VCs
Role Overview:
As a Manager, Retention, you oversee a team of Retention Specialist Coaches in a fast-paced environment, whose job it is to earn a second chance from Pros looking to cancel. You excel in motivating others, and cultivate a collaborative, growth-oriented work environment. You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros). You are passionate about our mission to champion Pros to success. You aid your team by providing coaching on best practices, and supporting them to reach their career goals. The key to success is developing a high performing team and confidence that your team is delivering best-in-class support.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, save rates, QA scores)
- Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
- Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
- Complete 1:1's with team members to serve your team in identifying areas of opportunity
- Lead training and coaching sessions for support team members
- Stay up-to-date on coming features or product changes and share knowledge with team members
- Navigate other tasks and responsibilities as dictated by the evolving needs of our business
- Support hiring needs through conducting interviews, partaking in candidate reviews, etc.
Qualifications:
- 2+ years experience in full-time customer support, account management, sales, or related field
- 1+ years experience leading teams of 10+
- Experience using AI tools to increase quality and efficiency of work
- Bachelor's degree or equivalent experience in a related field
What will help you succeed:
- Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
- Ability to motivate and inspire your team to deliver exceptional service
- Proactive problem-solving skills with a focus on improving processes and outcomes
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE ($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Customer Success Onboarding Specialist
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $20.31-$28.21/hour (includes base plus bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
SaaS Onboarding Specialist
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $20.31-$28.21/hour (includes base plus bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Inside Sales Representative
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Success Advisor, you thrive in understanding our service professionals' (our Pros) day-to-day challenges and goals and are effective at consultative selling. You are responsible for contributing to the full sales cycle, from initial engagement to account management, focusing on increasing adoption and value. You bring empathy for Pros' pain points, fostering trust, and forging connections that go beyond typical transactional sales to help better our team and improve the lives of our Pros.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
- Handle a full sales cycle from booking to close, and engagement
- Work collaboratively with a team to drive new attachment of service professionals to increase usage as a percentage of Pro’s total GMV and increase MRR per account managed
- Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
- Understand and adapt to our ongoing product and technology developments
- Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
- Maintain daily activity metrics blended between calls and attended demos
Qualifications:
- 1+ years experience in a similar customer facing, sales, or retention role
- Bachelor's degree equivalent experience preferred
- Proven success working with cross-functional teams, and building strong relationships internally and externally
- CRM experience strongly preferred
What will help you succeed:
- Excellent written/verbal communication skills
- Strong problem solving skills
- Motivation, drive, and a self-starting attitude
- Ability to understand customer needs and meet those needs with a successful product saleGoal and results-driven
- Experience using AI tools to increase quality and efficiency of work
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent Information:
#LI-Remote
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro