• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Central European Time (CET) hours to support a balanced schedule for our Poland-based team
• Equity in a rapidly growing startup backed by top-tier VCs

Compensation: 4,500 - 6,000 USD per month

Role Overview

As a Software Engineer II, you design, build, and iterate on product features that deliver meaningful outcomes for our Pros. You thrive in a fast-paced environment, shipping small, incremental improvements while maintaining high standards for quality, performance, and reliability. You contribute across our application stack, focusing on engineering quality and polyglot ability rather than a single specific framework.

In addition to feature development, you contribute to improving engineering workflows and developer experience (DevEx) within your team. You identify friction in testing, deployment, and local development processes and collaborate with peers to improve tooling, automation, and reliability. You grow as a versatile engineer while gaining exposure to cloud-native patterns and modern development practices.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day

• Design, develop, and test features across our application stack
• Collaborate with engineers and product managers to understand customer problems and translate them into technical solutions
• Write clean, maintainable, and well-tested code that delivers customer value
• Participate in code reviews to uphold engineering quality and share knowledge across the team
• Deploy small, incremental improvements to production with confidence and ownership
• Contribute to improvements in CI/CD workflows and automated testing practices
• Identify and reduce friction in local development, debugging, and deployment processes
• Leverage data and metrics to inform implementation decisions and measure feature impact
• Rotate through and deepen expertise across backend, frontend, and mobile technologies
• Drive team efficiency by identifying root causes from CI/CD job logs and resolving flaky tests

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• 2–4 years of professional software engineering experience
• Strong proficiency in at least one modern programming language (i.e. Go, Python, Java, TypeScript, Ruby) with a track record of high-performance delivery
• Comfortable becoming productive in unfamiliar stacks and working as a polyglot engineer
• Hands-on experience reading and debugging CI/CD pipelines (i.e. GitLab CI, GitHub Actions, Jenkins)
• Experience with at least one test framework, including investigating and fixing flaky tests
• Familiarity with version control systems (i.e. Git) and cloud environments (i.e. AWS)
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed

• Ability to estimate, design, and deliver a small epic end-to-end
• Strong collaboration skills in a distributed team environment
• Curiosity and ownership mindset when solving technical problems
• Interest in improving engineering workflows and developer productivity
• Clear written and verbal communication in English

Sounds interesting?

We're waiting for your resume!

This role is open to candidates in Poland. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience. 

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

The Role:

As a Manager, Onboarding, you are responsible for leading a team of Onboarding Specialists, ensuring they deliver an exceptional onboarding experience to our service professionals (Pros). You work closely with the Senior Manager and Director to ensure that your team is equipped to help new customers successfully integrate into our platform and get the most value from our services from day one. You are passionate about our mission to serve our Pros and are dedicated to ensuring they have a seamless onboarding experience. Your role involves coaching your team to success, providing support on escalations, and acting as their primary resource. Success in this role requires developing a high-performing team and ensuring your team delivers a best-in-class onboarding experience.

Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Drive key metrics for the Onboarding team, including but not limited to: Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate
• Manage team schedules and daily attendance to ensure adequate staffing to meet the needs of our Pros during the critical onboarding phase 
• Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team
• Ensure proper escalation processes are followed and take action when necessary to resolve issues promptly
• Oversee timecards, ensuring timely submission and accurate data management
• Manage monthly performance metrics and bonuses for the Onboarding team
• Track all key metrics with accuracy, regularly reporting to management and providing feedback to your team
• Document all one-on-one meetings, performance discussions, and coaching sessions to ensure continuous development

Qualifications: 

• Bachelor's degree or equivalent experience required
• 2+ years of management experience in Customer support or related field
• Proven track record of meeting and exceeding performance metrics consistently
  
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed in this role:

• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
• Ability to motivate and inspire your team to deliver exceptional service
• Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is  $70,000-$82,500. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Director, Product Management, you lead our PLG strategy and execution across the full customer journey from acquisition through onboarding and retention. You own the product experiences and surfaces that drive how Pros discover, evaluate, adopt, and ultimately achieve success on HCP. You set the vision and drive execution to grow the business through product initiatives tightly aligned to GTM and customer LTV outcomes. You manage a high-performing team of growth product managers, collaborate across sales, marketing, engineering, design, and analytics, and are a key voice in aligning growth product direction with company objectives.

You thrive in the strategic and hands-on, balancing the development of longer-term roadmaps that compound growth with day-to-day experimentation that moves funnel metrics today. You utilize HCP’s deep trove of customer data to identify acquisition, activation, and retention opportunities. You balance “traditional” growth product work — funnel optimization, packaging and monetization tests, etc. — with “AI native” solutions that personalize and accelerate the path from first touch to active customer. You serve as a leader in the product organization, and shape the future of how HCP grows.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Drive the vision and strategy across our marketing site, signup / trial, onboarding, and self-serve experiences, owning outcomes from acquisition through activation and retention
• Partner with stakeholders across marketing, sales, BD, and monetization to align self-serve and sales-led motions, shared goals, and strategic initiatives
• Execute against our AI / agentic GTM strategy through experiences that personalize the funnel, accelerate time-to-value, and reduce friction across signup and onboarding
• Use AI natively in your product development workflow — prototyping, research, evaluation, and iteration — and require the same of your team
• Drive accountability across your teams’ roadmaps, ensuring your PMs are using good judgment to prioritize experiments and bets that maximize lift across the funnel
• Foster a rapid experimentation culture with structured tests, evaluations, and learning loops across acquisition and activation surfaces
• Establish, monitor, and evolve funnel KPIs (visit→signup, signup→activation, trial→paid, retention) to evaluate performance and inform opportunities
• Lead and mentor a growing team of product managers, fostering a culture of innovation, ownership, and continuous learning
• Identify and evaluate future growth opportunities and integrate them into long-term planning

Qualifications:

• Native fluency using AI throughout the product development lifecycle, including research, solution options, prototyping, evaluation, and iteration
• Proven experience building and launching product-led growth motions end-to-end across acquisition, onboarding, and retention
• Strongly preferred: direct experience delivering AI and/or agentic GTM solutions
• 10+ years of experience in product management, preferably in SaaS environments
• 3+ years in product leadership roles with direct people management responsibilities
• Demonstrated track record of delivering growth with measurable revenue impact
• Strong strategic and operational thinking with ability to toggle between vision and execution
• Experience defining KPIs and iterating based on data-driven insight
• Excellent cross-functional communication and stakeholder alignment skills
• Bachelor’s degree in a relevant field or equivalent work experience

What will help you succeed:

• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Leadership style rooted in mentorship, accountability, and collaboration
• Familiarity with conversion rate / funnel optimization and growth experimentation
• Experience scaling GTM motions in a SaaS environment, proficient understanding of SaaS economics
• Ability to scale teams and product scope in a fast-paced, high-growth environment
• Strong executive presence and ability to influence across all levels of the organization

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $146,000-$182,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• Paid holidays and flexible, take-it-as-you-need-it paid time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
• Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
• Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
• Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
• Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
• Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
• Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
• Perform quality assurance audits to ensure alignment with brand standards and technical requirements
• Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live

Qualifications

• 1+ year of experience in customer success, implementation, account management, or website design
• Bachelor's degree or equivalent work experience
• Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
• Strong communication and interpersonal skills to effectively engage with Pros
• Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
• Ability to work independently and as part of a team in a fast-paced environment
• Exceptional attention to detail and organizational skills

What will help you succeed in this role

• Ability to follow specific directions while adapting to changing business needs
• Experience using AI tools to increase quality and efficiency of work
• Thirst for personal development and a desire to learn and grow
• Strong problem-solving skills and the ability to understand customer needs
• Empathy for small business owners and the patience to translate their vision into a polished digital presence
• Resilience when receiving feedback and a track record of applying it to improve your craft

Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

Privacy Notice for California Job Candidates - Housecall Pro

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Role Overview:

As a Team Lead, Bookkeeping, you balance expert bookkeeping work with meaningful, ongoing relationships with your Pros. You have deep expertise in U.S. bookkeeping and use your knowledge to help small business owners understand their financial statements and stay confident in the health of their business. You strive for excellence in overseeing ongoing bookkeeping tasks including month-end reconciliation, review, and accurate completion of books, while providing proactive communication and support to ensure long-term customer success.

You are a clear and comfortable communicator who can explain accounting concepts to non-accountants and help Pros make sense of their financial data. You bring an analytical mindset to improve efficiency and accuracy across your accounts, and you partner closely with internal bookkeepers to facilitate timely and effective service delivery. You use your experience to serve as a trusted guide for small business bookkeeping in the U.S. home services space.

Our Accounting Solutions team is focused on partnering with our service Pros to deliver accurate bookkeeping and support their businesses on our accounting platform. As a member of the team, you contribute to an entrepreneurial, enthusiastic, and client-focused environment dedicated to making accounting pain-free and championing our Pros to success. As one offering within our broader Business Solutions suite, Accounting Solutions team members will also gain exposure to a wide variety of cross-functional team work in collaboration with other divisions such as Tax Solutions, Payroll, and others.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:   

• Ensure that your portfolio of Pros receives world-class service through consistent communication, proactive outreach, and clear explanations of their financial statements
• Engage Pros regularly to gather necessary documentation, share updates, surface insights, and keep them informed throughout the month
• Partner closely with bookkeepers supporting your accounts, providing proactive support to keep work moving efficiently and ensure books are completed accurately and on schedule
• Meet all month-end service delivery deadlines for dedicated accounts, including all actions necessary to review, verify, and deliver completed and reconciled books
• Draw upon your extensive bookkeeping and accounting expertise to answer client questions, including financial statement errors, chart of accounts cleanup, sales tax matters, unresolved A/P and A/R issues, merchant services, and questions regarding third-party interactions
• Foster exceptional customer experiences and employ strong organizational and communication skills to guarantee timely client follow-ups

Qualifications: 

• 3+ years of U.S. bookkeeping/accounting experience with in-depth understanding of SMB accounting methods and processes, including:
  • Consolidation and preparation of financial statements
  • Month-end book close and consolidation process, including journal entries, account reconciliations, and flux analysis, A/P and A/R
• Bachelor's degree in Accounting or Finance, or similar certification or level of experience (such as QBO ProAdvisor)
• 1+ year of experience leading or mentoring others
• Experience providing bookkeeping or accounting guidance directly to clients is highly valued; especially explaining financial data, resolving issues, or supporting small businesses
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed in this role:

• Excellent people skills: personable, patient, and good-humored
• Strong written and verbal communication skills
• Finding joy in accuracy, clarity, and efficiency
• Strong expertise in troubleshooting bookkeeping and tax-related questions
• Track record of managing multiple projects with strong attention to detail
• Self-starter mentality and independent thinker; intelligent and effective problem-solver
• Interest or experience in home service business trades is a plus

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. 

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $26,400-$33,000 USD/year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

#LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Principal Product Designer, you are a visionary lead responsible for defining the future of the HCP user experience, with a particular focus on shaping how AI transforms the way our Pros run their businesses. You operate at the intersection of high-level strategy and technical execution, driving architectural-level design decisions that impact our entire product ecosystem. You don't just design interfaces; you design systems and workflows that leverage AI native tools to solve complex problems for our Pros. A core part of your charter is leading the design of HCP's AI-powered experiences, from intelligent automation to smart recommendations, ensuring they feel intuitive, trustworthy, and genuinely useful to the Pros who depend on them. You are expected to be a force multiplier, mentor to the design team, and a key partner to product and engineering leadership in shaping our long-term roadmap.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead the design strategy for complex, high-impact product areas that align with HCP's long-term goals, with an emphasis on AI-driven product experiences
• Define and drive the design vision for HCP's AI features, translating complex AI capabilities into clear, intuitive workflows for Pros
• Build and maintain sophisticated prototypes that push the boundaries of current product capabilities
• Architect scalable design systems that ensure consistency across all platforms and touchpoints
• Drive cross-functional alignment by communicating design vision to executive leadership and stakeholders
• Mentor and elevate the craft of the broader design team through critiques and best-practice sharing
• Integrate AI-driven workflows into the product experience to automate manual tasks for our Pros
• Collaborate with engineering to ensure high-fidelity implementation of complex interactions
• Analyze user data and feedback to iterate on product features and improve overall usability
• Identify and mitigate design risks before they impact the development cycle
• Advocate for the user at every stage of the product development lifecycle

Qualifications:

• 10+ years of experience in product design or a related field or equivalent work experience
• Proven track record of leading design for complex SaaS products at scale
• Strong prototyping and product development capabilities with a focus on functional output
• Advanced proficiency in design and prototyping tools (i.e. Figma, Framer, Principle)
• Comfort working in tools like Figma, though it is not your primary focus for execution
• Familiarity with AI/code-assisted platforms (i.e. Claude, Cursor, Codex)
• Deep understanding of modern front-end technologies and how they influence design feasibility
• Bachelor’s degree in Design, HCI, or equivalent work experience

What will help you succeed:

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional system-thinking skills and the ability to see how individual features fit into the macro ecosystem
• High degree of comfort with ambiguity and the ability to pivot based on new data or technology shifts
• Proactive mindset with a preference for actively using emerging AI tools in your daily workflow
• Strong communication skills with the ability to tell a compelling story around design decisions
• A "builder" mentality that favors functional prototyping over static mocks
• Deep empathy for small business owners and the challenges of the trades industry

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $150,000-$175,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

** This is a 12 month in-office program (starting June 24th, 2026) designed for those who have recently completed a bachelor’s degree or are looking to start their professional journey, and placement after program is not guaranteed. We welcome applicants from all backgrounds, but have a strong preference for those with a non-technical area of study. You must be based in the Denver area, or able to relocate to Denver, and will be in office 4 days per week ** 

As a Graduate AI Program Associate, you are a curious, collaborative, and adaptable early-career professional with a passion for leveraging artificial intelligence to improve real-world workflows. You thrive in ambiguity, quickly learn new systems, and actively seek out opportunities to make work more efficient and impactful. You embed in an existing team to uncover challenges and build AI-enabled tools that optimize operations, enhance decision-making, and create lasting value. This is a one-year, full-time program designed to accelerate your growth and impact while building practical experience across key business functions. We believe innovation in AI comes from diverse perspectives. This program is open to recent graduates from any academic background, not just technical degrees. You are curious how AI can share the future of work and eager to apply your unique lens to real-world AI challenges.

You begin by getting to know the business, how it operates, what drives it forward, and where teams need the most support. From there, you apply your understanding to uncover opportunities, set goals, roadmap ideas, and partner with stakeholders to bring solutions to life. You’ve done this in the past through school projects, AI work, or self-driven exploration, and you're excited to expand that work in a real-world, mission-driven setting.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Partner with cross-functional teams to identify inefficiencies and pain points in workflows
• Research and test AI tools and automation techniques to solve business problems
• Embed with existing teams focused on building AI and automation solutions, and support the planning and execution of mini-projects with guidance from mentors
• Document findings and present AI-enabled prototypes and workflows to stakeholders
• Collaborate with other Graduate AI Solutions Specialists in the cohort to share learnings and iterate on solutions
• Translate team-specific challenges into problem statements solvable with AI and automation
• Measure and evaluate the impact of AI solutions implemented
• Learn and leverage tools (i.e. ChatGPT, Gemini, n8n, Zapier, Python) to build automations or efficiencies
• Seek feedback and continuously improve based on user testing and team collaboration
• Participate in learning sessions, demos, and team rituals to build knowledge and relationships
  
  

Qualifications:

• Bachelor’s degree (strong preference for non-technical majors) or equivalent work experience required
• Demonstrated use of AI tools to creatively solve problems or make things more efficient – in any area or discipline
• Familiarity with one or more generative AI platforms and automation tools (i.e. ChatGPT, Gemini, Claude, n8n, Zapier, Python)
• Ability to communicate ideas clearly, collaborate in team settings, and roadmap solutions to problems
• Comfortable learning new concepts quickly and applying them in fast-paced environments
  
  

What will help you succeed:

• Adaptability and openness to new challenges
• Strong sense of initiative and accountability
• Comfort with ambiguity and a proactive learning mindset
• Interest in user experience, stakeholder management, and building relationships across functions
• Collaborative spirit and desire to grow alongside a team
  
  

Location Dependent Information

This role is open to candidates and the expected salary for this role is $65,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Central European Time (CET) hours to support a balanced schedule for our Poland-based team
• Equity in a rapidly growing startup backed by top-tier VCs

About the role

As a Software Engineer II, you bring growing technical depth, strong problem-solving skills, and the ability to take ownership of features and components across the product. You focus on building scalable, reliable systems, writing well-structured code, and contributing to solutions that deliver real customer value. In this role, you will work independently on projects, collaborate closely with cross-functional partners, and help refine technical direction within your team.

You will elevate team effectiveness by sharing knowledge, contributing to design and code reviews, and supporting the development of more junior engineers. Our team is passionate, empathetic, and committed to improving the lives of our service professionals, our Pros. Your impact will help strengthen our product, enhance user experiences, and support the long-term success of the people we serve.

Compensation: 4,500 - 6,000 USD per month

What you’ll do

• Build a product that improves users’ lives (75k unique daily users, 4.6 ⭐at App Store) 👉  Learn more about the HCP product 
• Design, build, and maintain reliable, performant, and maintainable software systems that deliver real value to users
• Take ownership of features or components from design through deployment, ensuring quality, scalability, and resilience
• Collaborate closely with product managers, designers, and fellow engineers to translate product goals into technical solutions
• Participate actively in architectural discussions, code reviews, and design sessions, contributing constructive feedback and new ideas
• Troubleshoot complex issues across the stack, identifying root causes and implementing robust fixes
• Help shape technical standards and best practices that promote consistency, maintainability, and performance
• Continuously grow your technical expertise and mentor more junior engineers through collaboration and example
• Explore and apply emerging technologies, including AI, to improve developer productivity, system quality, and product innovation

Qualifications

• 2-5 years of professional software engineering experience
• Solid understanding of software design principles, system architecture, and modern development practices
• Proficiency in one or more programming languages, with a willingness to learn new ones as needed
• Experience building and maintaining production systems or applications, including debugging and performance optimization
• Strong collaboration and communication skills, able to work effectively across disciplines and teams
• A problem-solving mindset with the ability to balance speed, quality, and long-term maintainability
• Product-oriented thinking, motivated by building solutions that serve real customer needs
• Curiosity about emerging technologies and enthusiasm for learning and applying them
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Nice to have: experience with Ruby / Rails, event-driven architectures, MySQL at scale, or previous work on an internal platform or infrastructure team
• This position requires fluency in both Polish and English

What will help you succeed

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Problem-solving mindset with the ability to balance speed, quality, and long-term maintainability
• Product-oriented thinking, motivated by building solutions that serve real customer needs
• Curiosity about emerging technologies and enthusiasm for learning (including a willingness to master Ruby)
• Strong collaboration and communication skills across disciplines and teams

How we work 

You’ll join a small and senior squad focused on cross-cutting search concerns, working closely with Product Platform teams, IAM, DevOps, and SRE. We value clear ownership, pragmatic engineering, and iterating in small, safe steps. You’ll have room to shape our long-term search strategy while shipping meaningful improvements.

📌 Our primary technology stack at HCP is Ruby. To be effective in this role, you’ll need to learn it. We offer support in the learning process, tailored to your needs and any prior experience with Ruby. This may include mentoring from our experienced engineering team or access to a paid online course that you can complete during working hours as part of your onboarding. The exact form of support will be agreed upon based on insights from your selection process. 

Sounds interesting?

We're waiting for your resume!

This role is open to candidates in Poland. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience. 

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Director, Lifecycle & Customer Journey, you are the lead architect of the Pro lifecycle, from initial brand encounter through enrollment, onboarding, and long-term retention. You lead your team to effectively deliver customer and business value by orchestrating a coordinated, AI-powered omni-channel approach. You are a strategic driver of transformation, moving beyond yesterday’s playbooks to build an "always-on" layer of intelligence that gets smarter with every customer interaction. You coach and develop the careers of your direct reports as they hone their craft in lifecycle strategy and automation. You collaborate cross-functionally with Sales, Onboarding, and Customer Success to break down silos, reduce friction, and maximize Pro lifetime value. You lead by influence, bringing clarity to ambiguity and ensuring that every touchpoint—from a Sales handoff to a churn signal—is met with a personalized, high-impact experience.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and articulate the strategic vision for the end-to-end Pro journey, ensuring alignment with HCP’s growth and retention objectives
• Oversee the development of AI-first programs in partnership with Sales and Product to nurture prospects through the early enrollment journey
• Design and execute multi-channel onboarding experiences that drive fast time-to-value and early Pro engagement
• Partner with Sales and Success leaders to drive expansion in LTV via automated upsell and proactive retention strategies
• Lead the team in executing segment-specific strategies to drive growth and deeper penetration in priority customer segments
• Collaborate with MarTech and Tooling teams to stand up a scalable, AI-driven toolset for personalized programs across email, SMS, and in-app channels
• Establish KPIs and metrics to monitor conversion, activation, and churn, making data-driven adjustments to improve outcomes
• Oversee the strategy and execution of the Pro-to-Pro referral program to drive organic acquisition
• Encourage a culture of innovation by continuously testing, learning, and optimizing through high-velocity experimentation
• Serve as the key representative for lifecycle strategy at executive meetings, advocating for the systems and partnerships needed to scale

Qualifications:

• 7–12+ years of experience in growth marketing, lifecycle marketing, or CRM, ideally within a SaaS or marketplace business
• Proven track record of owning and moving conversion, retention, or LTV metrics
• Deep omni-channel fluency across email, SMS, in-app, push, and chat (i.e. Braze, HubSpot, Salesforce...)
• Previous experience managing and building high-performing marketing teams
• Strong analytical orientation with the ability to move from customer insight to execution briefs
• Experience with SMB customer bases or field services/trades audience is a strong plus
• Bachelor’s degree or equivalent work experience

What will help you succeed:

• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
• Hands-on experience with AI or ML-driven lifecycle tools (i.e. predictive churn models, propensity models, next-best-action agents)
• Systems thinker who can bring momentum to complex, multi-stakeholder initiatives
• High level of ownership and an obsession with finding friction-less solutions for our Pros
• Analytically rigorous and customer-obsessed; able to zoom out to strategy and zoom in to campaign details

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $122,000-$152,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Director, Partner Marketing, you are the strategic architect behind Housecall Pro’s partner growth engine. You lead your team to effectively deliver customer and business value by owning the strategy, execution, and growth of our partner marketing function. You are a builder who thrives at the intersection of B2B and B2B2C motions, equally comfortable activating the pro bases of our largest partners as you are driving lead generation for net-new partner organizations. You coach and develop the careers of your direct reports as they hone their craft. You collaborate cross-functionally to develop strong, trusting connections with stakeholders in Sales, BD, Product, and Brand to turn the partner channel into a durable growth lever. You lead by influence, build trust quickly, and advocate for the partner’s voice to shape the culture and strategy within your area.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and articulate the strategic vision and direction for the Partner Marketing department, ensuring alignment with HCP’s overall growth objectives
• Oversee the development and execution of integrated, omni-channel campaigns (i.e. email, webinars, live events, direct mail, retail media networks) to drive Pro enrollments
• Lead, coach, and grow the partner marketing team, setting a high bar for craft, accountability, and operational excellence
• Own the enrollment goal for the partnerships channel, executing B2B2C go-to-market motions in collaboration with major partners
• Design and execute an ABM-lite motion for prioritized Key Accounts to generate qualified leads for new partner organizations
• Collaborate with other executives and departments to ensure partner programs plug cleanly into the broader growth engine and lifecycle workflows
• Establish KPIs and metrics to monitor the effectiveness of partner initiatives and make data-driven adjustments to improve ROI
• Oversee the department’s budget, resource planning, and agency relationships to ensure optimal use of resources
• Encourage and drive innovation by identifying new partner playbooks that go beyond traditional co-marketing
• Serve as the department’s key representative at executive meetings, advocating for the partner channel’s contributions to the business

Qualifications:

• 10+ years of marketing experience, with 4+ years leading partner, channel, affiliate, or B2B2C marketing
• Proven track record of hitting acquisition goals by activating a partner's customer or member base
• Experience owning B2B lead generation and ABM motions from target selection through pipeline delivery
• Hands-on expertise running integrated campaigns across email, webinars, live events, and paid media
• Strong commercial instincts with the ability to manage unit economics and hold your own with Sales and Finance leaders
• Previous experience building and scaling high-performing marketing teams
• Experience in vertical SaaS, home services, or marketing to franchise/multi-location customers is a plus
• Bachelor’s degree or equivalent work experience

What will help you succeed:

• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
• Exceptional relationship builder who moves work forward through influence and trust
• Clear, credible communicator who can simplify complex partnership structures for executive audiences
• Energized by a "blank page" environment and the opportunity to build a function from the ground up
• High level of ownership and an obsession with finding creative solutions for our partners and Pros

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $132,000-$165,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

Housecall Pro is in the middle of redefining what it means to run a service business from a mobile device. As the lead FinTech Mobile Product Manager, you will be at the center of this evolution, leading a team who are shaping the next wave of FinTech growth at HCP.

As a Senior Product Manager I, you are responsible for driving continued expansion and implementing requirements to drive stratospheric growth of HCP Products. You work daily with our engineering and design teams, and other stakeholders to define the right backlog, structures, and frameworks to modernize legacy experiences, introduce net-new capabilities, and push the boundaries of what mobile/AI can unlock for businesses. move us rapidly forward. Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products. You will help guide us along the right path, balancing business and customer toward world-class results.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Identify market opportunities and define product vision and strategy for the mobile experience
• Conduct in-depth interviews, surveys, and competitor research to stay ahead of mobile trends
• Enhance how our customers are introduced to our products through continuous experimentation and funnel optimization
• Collaborate with key cross-functional stakeholders to develop and validate compelling mobile solutions
• Co-create event models and user flows to capture insightful data across iOS and Android
• Partner with business and go-to-market functions to refine product positioning, pricing, and risk management
• Create, update, and communicate the product roadmap to ensure alignment with company objectives
• Drive the execution of building features and functionality while maintaining momentum across groups
• Create measurement plans to monitor feature adoption and usage post-launch
• Rapidly develop product iterations based on data-driven insights and Pro feedback

Qualifications:

• 4+ total years of experience in product management, 2+ years of experience in mobile product management
• Champion AI/mobile-first practices and scalable agile processes to unlock speed, alignment, and craftsmanship
• Leads with an AI-first product development process to accelerate and amplify outcomes, specific experience with agentic development and shipping AI products preferred
• Bachelor's degree in a related field or equivalent work experience
• Experience working with mobile ‘growth stack’ tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
• Deep understanding of mobile product management and design best practices for iOS and Android
• Strong knowledge of Product Management methodologies, user experience (UX) principles, and agile development practices
• Familiarity with go-to-market commerce enablers (i.e. payments, subscriptions, loyalty programs)

What will help you succeed:

• Deep customer empathy and a passion for user experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Strong project management skills with the ability to think and operate at high and low altitudes
• Excellent problem-solving, organizational, and analytical skills
• Growth mindset that drives you to learn, investigate, and ask the “why”

This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As an Architect Software Engineer, you are a senior technical leader who defines and drives the architecture of the platform and product systems that power our business. You operate one level below our Distinguished engineers, partnering with senior leadership to translate business priorities, including enterprise readiness, AI integration, and compliance, into durable architectural decisions and scalable execution. You architect systems that are built with and for AI, treating AI code generation, agentic workflows, and LLM-integrated features as first-class concerns in system design, not afterthoughts.

You work closely with cross-functional teams to establish architecture standards, create scalable and reliable solutions, and ensure that our software aligns with business goals and technology strategy. You lead the technical vision for software projects,  critical platform and product domains (e.g., payments, billing, identity, search, APIs, data) , mentor engineers, and provide critical guidance on system design, code quality, and best practices. 

As a trusted advisor across teams, you guide major technical decisions, lead architectural reviews for high-impact initiatives, and help instill an engineering culture centered on excellence, velocity, and platform thinking. 

Your expertise helps bridge the gap between development and operations, enabling efficient, high-quality software delivery.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Define and evolve the technical architecture for platform and product systems, ensuring they scale to enterprise requirements and support developer velocity
• Establish and drive adoption of architectural patterns, platform standards, and reusable primitives across engineering
• Design systems that are legible to AI agents (clear contracts, good observability, deterministic boundaries) so AI-generated code can be safely shipped at scale
• Establish patterns and guardrails for LLM-integrated features (prompt governance, evals, cost and latency budgets, fallback behavior)
• Partner with the AI Harness / AI Leverage teams to evolve the internal platform that makes AI-generated code trustworthy
• Collaborate with product managers and  senior leaders other stakeholders to align software architecture with long term business and product strategy business needs 
• Lead cross-functional design reviews and provide architectural guidance for high-impact, company-wide initiatives
• Identify and address technical debt, system bottlenecks, and reliability risks across teams and domains
• Mentor senior engineers, embedding technical excellence and platform thinking throughout the organization
• Troubleshoot and resolve complex technical issues related to software design and system performance and contribute hands-on to foundational components when needed, modeling scalable and secure solutions
• Conduct research and proof of concepts for new technologies that could benefit our software ecosystem  and evaluate and integrate emerging technologies that enhance platform reliability, performance, and maintainability
• Promote best practices through architectural documentation, tech talks, and internal training
• Drive continuous improvement in software development processes and practice

We think this role is for you if have...

• 8+ years of experience in software engineering with a strong focus on architecture and system design, including demonstrated success delivering large-scale systems and influencing across team boundaries
• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent work experience required
• Expertise in software development using modern languages (i.e. JRuby, React, JavaScript, Python, Java, Node.js) to align with our primary stack
• Deep understanding of software design patterns, microservices architecture, and RESTful API design, including experience driving monolith-to-microservices decomposition
• Experience with cloud platforms (i.e. AWS, Azure, Google Cloud) and containerization (i.e. Docker, Kubernetes)
• Proficient in database design and technologies (i.e. SQL, NoSQL, Redis), with familiarity in data partitioning, sharding, and high-throughput transactional systems
• Strong knowledge of DevOps practices, CI/CD pipelines, and automated testing frameworks
• Proven experience establishing architectural strategies and patterns that scale across teams, and mentoring senior engineers without direct authority
• Exposure to platform services such as payments, billing, identity, data, or APIs, and to compliance-sensitive domains (e.g., PCI, SOC 2) is a strong plus

What will help you succeed???

• Strong analytical and problem-solving skills with a strategic mindset, paired with pragmatic decision-making under ambiguity
• Exceptional communication skills, with the ability to distill complex systems into clear guidance for technical and equally non-technical stakeholders
• Ability to lead without authority and influence technical direction across teams and leaders
• Adaptability to work in a fast-paced, dynamic environment with evolving priorities
• Passion for mentoring and developing senior technical talent, and a commitment to raising the bar on engineering quality, velocity, and impact
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $9000 USD per month 💵

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Retention Specialist, your job is to have thoughtful, high-impact conversations with Pros who are at risk of canceling or actively requesting to cancel Housecall Pro. You bring curiosity, empathy, and consultative selling skills to understand the real reason a Pro is considering leaving and help ensure they have the right information to make the right decision for their business — whether that decision is to stay with us or not.

At your core, your role exists to give Housecall Pro a second chance at the relationship. When staying with us is the right move, you work side-by-side with the Pro to solve problems in real time, coach them through next steps, and create a clear vision for the next 30 days so they can realize the value they’re seeking.

Our Retention team partners closely with service professionals at critical moments. This work requires empathy, strong listening skills, and the ability to balance customer advocacy with business outcomes. Your success is directly tied to Pro success — when they win, we win.

What you do Each Day

• Pro outreach via outbound and inbound, asking open-ended questions to identify root cause and offer solutions; often requires multiple touchpoints
• Maintain positive working relationships with Pros to ensure continued business relationship for HCP as a whole
• Collaborate with other departments by sharing data/insights to help make improvements to product/service upstream in the Conquer product journey
• Be accountable to key performance indicators (KPI’s) on a commission basis (contacts per day, average talk time, retention rate, quality assurance)
• Track data insights in Salesforce to help inform upstream solutions, aiming to reduce Pro cancellation requests
• Innovate on current processes and proactively seek ways to improve the retention experience and workflows

Qualifications

• 1+ years experience in a similar customer facing, sales, or retention role
• Bachelor’s degree or equivalent experience preferred
• Experience with CRM systems and software is a plus (i.e. Salesforce...)
• Experience owning/operating a home services company is a plus

What will help you succeed in this role

• Comfortable on the phones
• Excellent communication and interpersonal skills
• Strong conflict resolution skills
• Prompt attention to detail and organization
• The ability to practice active listening and to understand both visible and invisible concerns
• Strong understanding of customer management and proven customer retention strategies
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $21.17-$33.60/hour (includes base and potential performance bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Role Overview:

As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related.  You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
• Assist pros with securing accounts and provide best practices for maintaining account security
• Interpret and assist with reconciliation of merchant services account ledger.
• Troubleshoot issues and provide assistance to a broad base of customers
• Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
• Communicate with engineering and product teams to identify and problem-solve technical errors
• Collaborate with Risk team regarding high-risk accounts, transactions, and activity

Qualifications: 

• 1-2 years of experience in full-time customer support, account management, or sales
• Experience with Salesforce
• Experience with Stripe or other merchant service provider
• Tech support experience preferred
• Bachelor's degree preferred
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

• High attention to detail
• Excellent reading comprehension
• Experience in developing relationships with customers
• Professional attitude and demeanor when interacting with others

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

#LI-Remote

Role Overview:

As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related.  You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
• Assist pros with securing accounts and provide best practices for maintaining account security
• Interpret and assist with reconciliation of merchant services account ledger.
• Troubleshoot issues and provide assistance to a broad base of customers
• Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
• Communicate with engineering and product teams to identify and problem-solve technical errors
• Collaborate with Risk team regarding high-risk accounts, transactions, and activity

Qualifications: 

• 1-2 years of experience in full-time customer support, account management, or sales
• Experience with Salesforce
• Experience with Stripe or other merchant service provider
• Tech support experience preferred
• Bachelor's degree preferred
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

• High attention to detail
• Excellent reading comprehension
• Experience in developing relationships with customers
• Professional attitude and demeanor when interacting with others

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

#LI-Remote

Role Overview:

As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related.  You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
• Assist pros with securing accounts and provide best practices for maintaining account security
• Interpret and assist with reconciliation of merchant services account ledger.
• Troubleshoot issues and provide assistance to a broad base of customers
• Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
• Communicate with engineering and product teams to identify and problem-solve technical errors
• Collaborate with Risk team regarding high-risk accounts, transactions, and activity

Qualifications: 

• 1-2 years of experience in full-time customer support, account management, or sales
• Experience with Salesforce
• Experience with Stripe or other merchant service provider
• Tech support experience preferred
• Bachelor's degree preferred
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

• High attention to detail
• Excellent reading comprehension
• Experience in developing relationships with customers
• Professional attitude and demeanor when interacting with others

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

#LI-Remote

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

As the Senior Director of Customer Success, you define and lead the strategic vision for the Customer Success department, driving initiatives that enhance the customer journey and maximize retention. You are responsible for setting the direction and performance standards for the team, ensuring alignment with broader business objectives. Your focus is on fostering a proactive customer success culture, driving operational efficiency, and continuously improving the customer experience. You work cross-functionally with other leaders to ensure seamless service delivery, advocate for customer needs, and contribute to overall business growth. You shape the department’s culture by exemplifying company values and cultivating an environment of trust, collaboration, and high performance.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and implement the strategy for the Customer Success department, aligning with company objectives
• Lead, mentor, and develop teams of customer success managers and professionals to ensure high performance
• Drive the development and execution of initiatives to enhance the customer journey, satisfaction, and retention
• Establish and manage key performance indicators (KPIs) to monitor the effectiveness of customer success efforts and make data-driven adjustments
• Collaborate cross-functionally with product, sales, and operations teams to ensure a seamless customer experience
• Oversee the department’s budget, resource planning, and operational efficiency to achieve strategic goals
• Identify opportunities for process improvements and innovation within the department to drive better outcomes
• Act as the voice of the customer in executive meetings, providing insights and feedback to guide business decisions
• Manage customer escalations and work to resolve complex issues to maintain high levels of satisfaction
• Foster a customer-centric culture that prioritizes empathy, proactive problem-solving, and continuous improvement

Qualifications:

• Bachelor's degree in a relevant field
• 10+ years of experience in customer success or related area
• 5+ years leading teams of 50+ including developing and leading first and second line leaders
• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
• Proven track record of driving customer satisfaction and retention

What will help you succeed:

• Ability to inspire and motivate teams, fostering a culture of high performance and accountability
• Excellent communication skills with the ability to influence and build strong relationships across the organization
• Strategic thinker with a strong ability to execute on complex initiatives in a fast-paced environment
• Highly adaptable with a proactive approach to problem-solving and continuous improvement
• Customer-focused mindset with a passion for delivering exceptional service and support

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $135,000-$150,000 + 30% bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

Role Overview:

As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
• Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
• Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion

Qualifications: 

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
• Experience contributing feedback to improve processes and workflows in evolving environments
• Contractor or home services industry experience is a plus

What will help you succeed in this role:

• Strong emotional intelligence and empathy to build lasting, trust-based relationships
• Excellent written and verbal communication skills with advanced professional fluency in English
• Self-motivated and results-driven mindset focused on growth and performance
• Ability to think strategically about account success while executing tactically
• Proactive approach to identifying opportunities for improvement and expansion
• Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience

Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Success Advisor focused on Websites, you thrive in understanding our service professionals' (our Pros) and how their online presence directly impacts growth, lead generation, and credibility. You are consultative, empathetic, and confident in helping pros translate their business goals into a high-performing website that works for them 24/7.You are responsible for contributing to the full sales cycle, for our Website product, from initial engagement to account management. Your focus is on increasing website adoption, and helping pros see their website as a core revenue-generating tool—not just a nice-to-have.You bring empathy for Pros' pain points, fostering trust, and forging connections that go beyond typical transactional sales to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
• Handle a full sales cycle for the Website product from booking to close, and engagement
• Educate Pros on how a strong website drives lead generation, credibility, SEO visibility, and conversion
• Partner cross-functionally to drive new website attachments, increased adoption, and measurable value for managed accounts
• Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
• Understand and adapt to our ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
• Maintain daily activity metrics blended between calls and attended demos

Qualifications: 

• 1+ years experience in a similar customer facing, sales, or retention role
• Bachelor's degree or equivalent experience preferred
• Proven success working with cross-functional teams, and building strong relationships internally and externally
• CRM experience strongly preferred
• Experience with the trades preferred
• Website experience preferred

What will help you succeed:

• Excellent written/verbal communication skills
• Strong problem solving skills
• Motivation, drive, and a self-starting attitude
• Ability to translate customer goals into a successful Website product sale
• Goal and results-driven
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information:

Role Overview:

As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
• Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
• Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion

Qualifications: 

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
• Experience contributing feedback to improve processes and workflows in evolving environments
• Contractor or home services industry experience is a plus

What will help you succeed in this role:

• Strong emotional intelligence and empathy to build lasting, trust-based relationships
• Excellent written and verbal communication skills with advanced professional fluency in English
• Self-motivated and results-driven mindset focused on growth and performance
• Ability to think strategically about account success while executing tactically
• Proactive approach to identifying opportunities for improvement and expansion
• Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience

Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As a Manager, Onboarding Coach, you oversee a team of Onboarding Coaches  in a fast-paced environment. You excel in motivating others, and cultivate a collaborative, growth-oriented work environment. You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros). You are passionate about our mission to champion Pros to success. You aid your team by providing coaching on best practices, and supporting them to reach their career goals. The key to success is developing a high performing team and confidence that your team is delivering best-in-class support.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, retention rates, QA scores)
• Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
• Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
• Complete 1:1's with team members to serve your team in identifying areas of opportunity
• Lead training and coaching sessions for support team members
• Stay up-to-date on coming features or product changes and share knowledge with team members
• Navigate other tasks and responsibilities as dictated by the evolving needs of our business
• Support hiring needs through conducting interviews, partaking in candidate reviews, etc.

Qualifications: 

• 2+ years experience in full-time customer support, account management, sales, or related field
• 1+ years experience leading teams of 10+
• Bachelor's degree or equivalent experience in a related field
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
• Ability to motivate and inspire your team to deliver exceptional service
• Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As the Senior Director, Sales, you excel in enterprise-wide operational excellence, orchestrating workflows for peak team performance. You are a strategic leader whose vision and guidance shape the trajectory of the sales division. Leveraging your extensive experience, you provide overarching direction to the sales teams, driving excellence and innovation. Your role involves aligning teams with organizational goals, setting comprehensive strategies, and ensuring seamless execution.You provide advanced leadership to sales directors and teams. Your focus is on orchestrating initiatives that drive revenue growth, enhance market presence, and solidify the company's competitive position.

Key responsibilities include shaping and executing overarching sales strategies, ensuring alignment with corporate objectives, and championing a culture of excellence within the sales division. Your analytical expertise allows you to derive actionable insights from data, guiding decision-making at the highest levels.

You collaborate closely with executive leadership and contribute to the formulation and execution of company-wide strategies. Success in this role is marked by achieving and exceeding ambitious sales targets, fostering innovation, and maintaining a competitive edge in the market. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (Our Pros). Our success is their success.

What you do each day:

• Provide exceptional strategic vision and direction to the sales function, influencing the broader organizational strategy with a deep understanding of market dynamics
• Lead efforts in developing and executing a global sales strategy, expanding the company's market presence
• Engage at the board level, providing strategic insights and contributions that align seamlessly with the company's enduring long-term vision and strategic objectives
• Make high-impact executive decisions that not only shape the sales function but also contribute significantly to the organization's overall success
• Oversee the development of leaders within the sales function, actively contributing to succession planning and ensuring a dynamic leadership pipeline aligned with organizational goals
• Collaborate at an executive level with leaders from various departments, fostering a cohesive approach to achieving the company's overarching organizational goals
• Cultivate and sustain strategic partnerships at the executive level, driving collaborative initiatives that contribute significantly to the success of the sales function and the company
• Showcase innovative industry leadership, introducing transformative practices that position the company as a pioneer and influencer in the market
• Demonstrate strategic crisis management skills, showcasing resilience and adaptability in navigating the sales function through complex challenges and unforeseen circumstances
• Establish thought leadership within the organization, contributing to the shaping of the company's strategic narrative and positioning in the market

Qualifications:

• 7+ years of experience in sales management developing first line and second line leaders, particularly in a high-growth SaaS environment
• 10+ years of sales experience
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Bachelor's, Master's degree or equivalent experience, underlining a robust educational foundation complemented by extensive practical experience in sales leadership
• Experience leading large teams 50 or more, demonstrating an aptitude for managing substantial growth and fostering the professional development of sales teams
• Proven ability to lead, hire, and train not only supervisors and managers but also contribute strategically to the overall leadership development within the organization

What will help you succeed:

• Proven success aligning team goals with broader organizational strategy
• Advanced emotional intelligence, addressing evolving team needs with precision
• Mastered executive-level communication, fostering openness, trust, and high-impact collaboration
• Exceptional in analyzing data and leveraging insights in strategic decision-making

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $155,000-$175,000 OTE. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
• Advanced English proficiency

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
• Advanced English proficiency

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
• Advanced English proficiency

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

Role Overview:

As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
• Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
• Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion

Qualifications: 

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
• Experience contributing feedback to improve processes and workflows in evolving environments
• Contractor or home services industry experience is a plus

What will help you succeed in this role:

• Strong emotional intelligence and empathy to build lasting, trust-based relationships
• Excellent written and verbal communication skills with advanced professional fluency in English
• Self-motivated and results-driven mindset focused on growth and performance
• Ability to think strategically about account success while executing tactically
• Proactive approach to identifying opportunities for improvement and expansion
• Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience

Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Role Overview:

As a Bookkeeping Advisor (internal title Team Lead, Bookkeeping), you balance expert bookkeeping work with meaningful, ongoing relationships with your Pros. You have deep expertise in U.S. bookkeeping and use your knowledge to help small business owners understand their financial statements and stay confident in the health of their business. You strive for excellence in overseeing ongoing bookkeeping tasks including month-end reconciliation, review, and accurate completion of books, while providing proactive communication and support to ensure long-term customer success.

You are a clear and comfortable communicator who can explain accounting concepts to non-accountants and help Pros make sense of their financial data. You bring an analytical mindset to improve efficiency and accuracy across your accounts, and you partner closely with internal bookkeepers to facilitate timely and effective service delivery. You use your experience to serve as a trusted guide for small business bookkeeping in the U.S. home services space.

Our Accounting Solutions team is focused on partnering with our service Pros to deliver accurate bookkeeping and support their businesses on our accounting platform. As a member of the team, you contribute to an entrepreneurial, enthusiastic, and client-focused environment dedicated to making accounting pain-free and championing our Pros to success. As one offering within our broader Business Solutions suite, Accounting Solutions team members will also gain exposure to a wide variety of cross-functional team work in collaboration with other divisions such as Tax Solutions, Payroll, and others.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:   

• Ensure that your portfolio of Pros receives world-class service through consistent communication, proactive outreach, and clear explanations of their financial statements
• Engage Pros regularly to gather necessary documentation, share updates, surface insights, and keep them informed throughout the month
• Partner closely with bookkeepers supporting your accounts, providing proactive support to keep work moving efficiently and ensure books are completed accurately and on schedule
• Meet all month-end service delivery deadlines for dedicated accounts, including all actions necessary to review, verify, and deliver completed and reconciled books
• Draw upon your extensive bookkeeping and accounting expertise to answer client questions, including financial statement errors, chart of accounts cleanup, sales tax matters, unresolved A/P and A/R issues, merchant services, and questions regarding third-party interactions
• Foster exceptional customer experiences and employ strong organizational and communication skills to guarantee timely client follow-ups

Qualifications: 

• 3+ years of U.S. bookkeeping/accounting experience with in-depth understanding of SMB accounting methods and processes, including:
  • Consolidation and preparation of financial statements
  • Month-end book close and consolidation process, including journal entries, account reconciliations, and flux analysis, A/P and A/R
• Bachelor's degree in Accounting or Finance, or similar certification or level of experience (such as QBO ProAdvisor)
• 1+ year of experience leading or mentoring others
• Experience providing bookkeeping or accounting guidance directly to clients is highly valued; especially explaining financial data, resolving issues, or supporting small businesses
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed in this role:

• Excellent people skills: personable, patient, and good-humored
• Strong written and verbal communication skills
• Finding joy in accuracy, clarity, and efficiency
• Strong expertise in troubleshooting bookkeeping and tax-related questions
• Track record of managing multiple projects with strong attention to detail
• Self-starter mentality and independent thinker; intelligent and effective problem-solver
• Interest or experience in home service business trades is a plus

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. 

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $26,400-$33,000 USD/year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

#LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a growth stage startup backed by top-tier VCs.
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As the Senior Manager, Sales, you bring extensive sales experience and coaching skills to the forefront. You have a continuous drive to up-level your team, setting the standard for excellence. You lead and coach sales managers and teams and shift the performance curve towards consistent improvement.

Your expertise in data analysis allows you to navigate conversations at both executive and representative levels, telling the right story and identifying key areas of opportunity and risk. Success is measured by your ability to develop excellent managers who consistently achieve and exceed sales targets.

Responsibilities encompass ensuring team alignment with the mission, fostering engagement, and achieving goals within the sales stack. You collaborate with senior sales leadership, actively contributing to setting and delivering on monthly, quarterly, and annual targets. Your curiosity challenges the status quo, driving the team towards continual improvement. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (Our Pros). Our success is their success.

Compensation:

$125,000-$145,000 / year ($87,500-$101,500 base) + uncapped earning potential + equity

What you do each day:  

• Demonstrate a profound understanding of both sales dynamics and organizational strategy, providing visionary direction to the sales organization
• Navigate shifts in market trends, maintaining a competitive edge, and ensuring the organization's adaptability to dynamic market conditions
• Orchestrate and lead dynamic sales teams, providing guidance, shaping activities, and fostering a culture of collaboration and achievement
• Position the sales organization as a forward-thinking and influential force in the market, contributing to its reputation as an industry leader
• Conduct in-depth market analysis to identify trends, opportunities, and potential areas for growth
• Establish thought leadership within the industry, representing the company at conferences and events
• Provide advanced leadership in shaping and executing overarching sales strategy, ensuring alignment with corporate goals
• Lead and oversee multiple teams of sales professionals, guiding managers to refine team approaches and drive success through collective achievements
• Foster collaboration with other departments, ensuring seamless integration and alignment with organizational goals
• Champion visionary strategic leadership in identifying and engaging potential customers, guiding the team across diverse channels

Qualifications: 

• 5+ years experience in sales management in a high-growth environment (SAAS preferred)
• Bachelor's degree or equivalent experience
• Experience leading teams of 25+ reps
• Proven experience leading second line leaders, including hiring, developing, and managing front line managers
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed in this role:

• Strategic prowess in growing individuals, deploying advanced emotional intelligence to anticipate and address complex team needs
• Demonstrate exemplary leadership in communication and interpersonal skills, fostering an environment of openness, trust, and high-impact collaboration
• Master operational excellence at scale through adept organizational and time management skills
• Experienced in creating, analyzing, and presenting performance data for frontline, management, and executive stakeholders, leveraging insights in strategic decision-making
• Showcase robust communication, organizational, and presentation skills, enhancing the ability to convey complex ideas, facilitate collaboration, and drive impactful decision-making
  

Location Dependent Information

This role is open to candidates and the expected average on target earnings of $125,000-$145,000 plus uncapped commission. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. 

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As a Manager, Retention, you oversee a team of Retention Specialist Coaches in a fast-paced environment, whose job it is to earn a second chance from Pros looking to cancel. You excel in motivating others, and cultivate a collaborative, growth-oriented work environment. You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros). You are passionate about our mission to champion Pros to success. You aid your team by providing coaching on best practices, and supporting them to reach their career goals. The key to success is developing a high performing team and confidence that your team is delivering best-in-class support.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, save rates, QA scores)
• Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
• Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
• Complete 1:1's with team members to serve your team in identifying areas of opportunity
• Lead training and coaching sessions for support team members
• Stay up-to-date on coming features or product changes and share knowledge with team members
• Navigate other tasks and responsibilities as dictated by the evolving needs of our business
• Support hiring needs through conducting interviews, partaking in candidate reviews, etc.

Qualifications: 

• 2+ years experience in full-time customer support, account management, sales, or related field
• 1+ years experience leading teams of 10+
• Experience using AI tools to increase quality and efficiency of work
• Bachelor's degree or equivalent experience in a related field

What will help you succeed:

• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
• Ability to motivate and inspire your team to deliver exceptional service
• Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE ($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $20.31-$28.21/hour (includes base plus bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $20.31-$28.21/hour (includes base plus bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Success Advisor, you thrive in understanding our service professionals' (our Pros) day-to-day challenges and goals and are effective at consultative selling. You are responsible for contributing to the full sales cycle, from initial engagement to account management, focusing on increasing adoption and value. You bring empathy for Pros' pain points, fostering trust, and forging connections that go beyond typical transactional sales to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
• Handle a full sales cycle from booking to close, and engagement
• Work collaboratively with a team to drive new attachment of service professionals to increase usage as a percentage of Pro’s total GMV and increase MRR per account managed
• Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
• Understand and adapt to our ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
• Maintain daily activity metrics blended between calls and attended demos

Qualifications: 

• 1+ years experience in a similar customer facing, sales, or retention role
• Bachelor's degree equivalent experience preferred
• Proven success working with cross-functional teams, and building strong relationships internally and externally
• CRM experience strongly preferred

What will help you succeed:

• Excellent written/verbal communication skills
• Strong problem solving skills
• Motivation, drive, and a self-starting attitude
• Ability to understand customer needs and meet those needs with a successful product saleGoal and results-driven
• Experience using AI tools to increase quality and efficiency of work

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information:

#LI-Remote

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

Housecall Pro is a vertical SaaS platform built for residential field service professionals. We combine core operating software including scheduling, dispatch, and day-to-day business management features, with a robust set of fintech and customer communications capabilities: ACH/card/check payments, payroll and accounting, bank payouts, embedded spend cards, embedded consumer and business financing, and multi-channel messaging and marketing via email, text, and direct mail.

As a Senior Product Manager II, Risk, you lead our RiskSquad and partner closely with our Risk Operations and Risk Analytics domains to identify problems and solutions for the latest vulnerabilities in our platform. You work horizontally across 20+ product teams at HCP to identify platform risk  and deliver scalable solutions that protect money movement, accounts, and communications without adding unnecessary friction for legitimate Pros and their customers.

As a technical, cross-functional PM you will partner with many teams to identify fraud, security, and abuse risks in new and existing launches. You will ship practical protections that balance safety, customer experience, and delivery timelines. You align stakeholders on vulnerabilities and mitigations, translate ambiguity into clear plans, and help lead incident response when emerging threats require rapid coordination.

You thrive in ambiguity and take ownership of Risk-related product initiatives. You are data-driven, customer-focused, and passionate about building systems that make a real difference in our Pros’ and Housecall Pro’s business.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
• Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
• Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
• Lead cross-squad initiatives with your engineering squad and feature-team product managers to define, scope, and drive risk protections that span multiple domains
• Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
• Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
• Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
• Communicate clearly with both technical and non-technical stakeholders by writing clear, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role

Qualifications:

• 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus 
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Bachelor's degree in a related field or equivalent work experience
• Excellent analytical skills; you can digest complex information and make recommendations
• Proven track record of leading high-impact product initiatives from concept to launch
• Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
• Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Proven ability to influence without authority across teams and stakeholders
• Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
• Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
• Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)

What will help you succeed:

• Experience with account security patterns: step-up auth, device/session risk, credential stuffing defenses
• Experience with card and ACH network concepts - chargebacks/disputes, payout controls, ACH return handling, etc
• Experience with email/SMS deliverability, abuse prevention, rate limiting, and sender reputation
• Experience building shared platform services: rules/limits engines, risk signals pipelines, policy frameworks
• Vendor evaluation experience in fraud/risk/security tooling
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $147,600 - $164,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Staff Software Engineer, you are a key technical leader responsible for driving the development and architecture of software systems that drive HCP's success. You work closely with cross-functional teams to establish architecture standards, create scalable and reliable solutions, and ensure that our software aligns with business goals and technology strategy. You lead the technical vision for software projects, mentor engineers, and provide critical guidance on system design, code quality, and best practices. Your expertise helps bridge the gap between development and operations, enabling efficient, high-quality software delivery.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Design and develop software architecture that meets business and technical requirements
• Lead architectural discussions, propose new design patterns, and provide guidance on technical decisions
• Collaborate with product managers and other stakeholders to align software architecture with business needs
• Ensure high standards of software quality by conducting code reviews and establishing best practices
• Implement and advocate for engineering best practices, including security, scalability, and performance optimization
• Mentor and guide software engineers in developing their technical skills and understanding of architectural principles
• Troubleshoot and resolve complex technical issues related to software design and system performance
• Conduct research and proof of concepts for new technologies that could benefit our software ecosystem
• Develop detailed technical documentation for software architecture and design
• Drive continuous improvement in software development processes and practices

We think this role is for you if have...

• 6+ years of experience in software engineering with a focus on architecture and system design
• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent work experience
• Expertise in software development using modern languages (i.e. Ruby on Rails, React, JavaScript, Python)
• Deep understanding of software design patterns, microservices architecture, and RESTful API design
• Experience with cloud platforms (i.e. AWS) and containerization (i.e. Docker, Kubernetes)
• Proficient in database design and technologies (i.e. SQL, NoSQL, Redis)
• Strong knowledge of DevOps practices, CI/CD pipelines, and automated testing frameworks
• Proven experience in providing technical leadership and mentoring engineers

What will help you succeed???

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Strong analytical and problem-solving skills with a strategic mindset
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
• A proactive approach to identifying opportunities for improvement and driving change
• Adaptability to work in a fast-paced, dynamic environment with evolving priorities
• Collaborative attitude and a passion for innovation and continuous learning

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $7000 USD per month 💵

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

As a Sr. PM of Search, you are the owner of search end-to-end at HCP — both the platform infrastructure that powers search across every domain and the Global Search experience that pros interact with directly. Your primary customers are internal domain teams consuming your search APIs and the pros using search every day. You hold two perspectives simultaneously: building an elite developer experience for internal teams while shaping the end-user search experience that pros rely on. You set the long-term vision for how search at HCP scales, evolves, and delivers high-quality results — from the API layer to the search bar.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Own the Global Search experience — typeahead, results relevance, and the search UI that pros use daily
• Shape the end-user search experience alongside your designer, informed by pro workflows and feedback
• Balance platform investments (APIs, abstraction layers, observability) with end-user search quality improvements
• Define the long-term vision for search at HCP — both the platform infrastructure and the end-user experience
• Identify opportunities to accelerate product velocity to meet domain teams' needs
• Make decisions about infrastructure and internal builds that will have the most direct impacts on our Pros and our business
• Bring an AI-first mindset to your work - using AI tools to compress discovery, spec writing, and cross-functional coordination so the team spends more time building and less time syncing
• Analyze performance, latency, and search quality to proactively surface risks and evaluate opportunities to improve search across the platform
• Own and communicate the Search Platform roadmap, balancing reliability with high-leverage capabilities
• Define and evolve the contracts between the platform and domain teams (i.e. schemas, field standards, APIs...)
• Improve workflows for schema changes and re-indexing to reduce friction and risk
• Partner with engineering on index design, data pipelines, search APIs, and observability
• Improve abstraction layers so domain teams can build search experiences without needing deep infrastructure expertise
• Establish feedback loops with domain teams to continuously improve developer experience and platform usability

Qualifications

• 4+ years of product management experience, specifically with platform, infrastructure, or developer-facing products. Experience with end-user-facing product work is a plus.
• Practical experience working with product management for platforms and ideally search systems (i.e. OpenSearch, Elasticsearch, or similar...)
• Experience defining APIs, SDKs, or internal platform contracts consumed by other teams
• Strong analytical skills with the ability to define and monitor platform health and performance metrics
• SaaS product experience, ideally supporting business workflows where search is mission-critical
• Demonstrated ability to leverage AI tools to accelerate product development, improve engineering collaboration, and ship higher-quality outcomes faster
• Bachelor’s degree or equivalent work experience

What will help you succeed in this role

• Genuine motivation to champion both your internal customers (product/engineering teams) and the pros who use search every day
• Experience working with hybrid search architectures that combine traditional keyword/vector search with AI or LLM-based retrieval (e.g. RAG, semantic search, re-ranking)
• Familiarity with applied ML or LLM integration patterns in product environments
• Ability to operate strategically while unblocking tactical infrastructure issues
• Clear, persuasive communication style that makes complex infrastructure tradeoffs legible to stakeholders
• Genuine care for end-customer outcomes and connecting platform investments to Pro workflows
• Track record of delivering outcomes in fast-paced environments

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Central European Time (CET) hours to support a balanced schedule for our Poland-based team
• Equity in a rapidly growing startup backed by top-tier VCs

🚀 About the role

• As a Senior Staff Software Engineer, you are a critical individual contributor and architectural leader within our engineering organization. You drive the long-term technical vision of our platform, guiding how we design, build, and evolve scalable, reliable systems across multiple squads. As a high-impact, high-autonomy technical leader, you combine deep technical contributions with influential cross-team collaboration, helping shape the future of our platform to better serve our customers.
• You serve as a trusted technical partner to Engineering Managers, Directors, and Product leadership, taking ownership of our most complex technical challenges while mentoring engineers across the organization. You play a pivotal role in our transition from a monolithic Ruby on Rails application toward a modern, distributed, event-driven, domain-oriented architecture. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Compensation: 11,300 - 12,500 USD per month (B2B)

🚀Being a Senior Staff Engineer at Housecall Pro means:

• Building a product that improves users’ lives (75k unique daily users, 4.6 ⭐at App Store) - learn more about the Housecall Pro mission
• Ensure the performance, quality, and responsiveness of applications
• Collaborating with a mature, interdisciplinary dev team, engineering leaders, and architects to design and deliver high-performance, scalable, and reliable architecture
• Understand clear sub-system boundaries, and make recommendations on where functionality belongs across different sub-systems
• Develop and maintain code quality standards and enforce them across the org
• Proactively identify and drive architectural enhancements and strategic refactorings that improve system scalability, performance, and long-term maintainability.
• Design and implement automated tests at the most effective architectural layer to maximize signal, minimize brittleness, and ensure long-term maintainability.
• Conduct code reviews and architectural reviews for features developed by other members of the team
• Lead code and architectural reviews to ensure alignment with system design principles, promote engineering excellence, and elevate the quality and resilience of team-delivered features.
• Maintain and improve our continuous integration and development environments
• Being a mentor for other engineers across the organization

🚀  What do you need to get this job?

• 9+ years of experience designing, building, and operating complex production systems
• Deep experience in modern backend frameworks (e.g., Ruby on Rails, Django, Spring Boot); we primarily use Ruby/RoR, but welcome strong systems thinkers from other stacks
• Proficiency in multiple programming languages (i.e. JavaScript, Python, Go, Java, Node.js)
• Deep expertise with cloud platforms (i.e. AWS), containerization, and serverless/cloud-native architectures
• Proven success applying Domain-Driven Design (DDD) principles across multiple teams or domains
• Experience in architecting and building event-driven systems using distributed messaging tools (i.e. Kafka, SQS)
• Experience with defining and improving CI/CD pipelines (e.g., Jenkins, Gitlab, etc) and automated testing strategies (e.g., e2e, canary tests, integration tests, etc)
• Expertise in scalable API design and management (i.e. RESTful APIs; GraphQL is a plus)
• Strong background in system observability practices (logs, metrics, tracing) and performance diagnostics
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• A strong passion for using AI technologies to enhance productivity, quality, and innovation
• Curiosity and drive to stay ahead of emerging AI/ML technologies and their practical applications
• Ownership mentality with a balance of urgency and long-term system health

Sounds interesting?

We're waiting for your resume!

This role is open to candidates in Poland. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience. 

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Staff Platform Engineer II, you lead the evolution of our internal developer platform with a strong focus on Developer Experience (DevEx). You operate at the intersection of infrastructure, automation, and software engineering, building scalable platform capabilities that reduce friction and accelerate engineering velocity across the organization.

You treat the internal platform as a product, designing self-service tooling, standardized workflows, and reusable infrastructure patterns that empower teams to ship reliably and securely. You partner closely with Software Engineering, Infrastructure, and Security to ensure that development environments, CI/CD systems, runtime platforms, and cloud abstractions are intuitive, automated, and resilient.

You bring systems-level thinking and a deep understanding of modern cloud-native development practices. Your work directly improves deployment confidence, reduces cognitive load for engineers, and strengthens operational maturity across the company.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Architect and evolve an internal developer platform that standardizes workflows, infrastructure patterns, and deployment processes
• Build self-service capabilities that enable engineers to provision infrastructure, deploy services, and manage environments with minimal friction
• Design and improve CI/CD systems to increase reliability, reduce cycle time, and enhance deployment confidence
• Create reusable infrastructure modules and platform abstractions that reduce duplication and improve consistency across teams
• Define and track developer productivity metrics, identifying opportunities to reduce bottlenecks and operational toil
• Partner with Infrastructure and Security teams to embed secure-by-default patterns and Identity and Access Management (IAM) best practices into platform tooling
• Improve local development environments and testing workflows to streamline onboarding and day-to-day engineering tasks
• Strengthen observability and feedback loops to give engineers actionable insight into system health and performance
• Lead cross-functional platform initiatives that improve engineering velocity and system reliability
• Mentor engineers and influence best practices across the organization through technical leadership and documentation

We think this role is for you if have...

• 8+ years of experience in Platform Engineering, DevOps, Site Reliability Engineering (SRE), or Software Engineering
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• Strong experience building and operating systems in cloud environments (i.e., AWS)
• Deep familiarity with CI/CD systems, containerization, and cloud-native architectures
• Experience building internal developer tooling, self-service infrastructure, or platform abstractions
• Proficiency with Infrastructure as Code tools (i.e., Terraform) and automation frameworks
• Strong understanding of distributed systems, observability, and operational reliability
• Experience integrating security and IAM considerations into platform design
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Demonstrated ability to influence architectural decisions across multiple teams without direct authority

What will help you succeed???

• Product mindset applied to internal platform capabilities
• Passion for reducing cognitive load and improving developer happiness
• Strong systems-thinking and ability to simplify complex workflows
• Ability to influence senior engineers and engineering leaders
• Data-driven approach to measuring and improving developer productivity

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $7500 USD per month 💵

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Platform Engineer Lead II, you lead the evolution of our internal developer platform with a strong focus on Developer Experience (DevEx). You operate at the intersection of infrastructure, automation, and software engineering, building scalable platform capabilities that reduce friction and accelerate engineering velocity across the organization.

You treat the internal platform as a product, designing self-service tooling, standardized workflows, and reusable infrastructure patterns that empower teams to ship reliably and securely. You partner closely with Software Engineering, Infrastructure, and Security to ensure that development environments, CI/CD systems, runtime platforms, and cloud abstractions are intuitive, automated, and resilient.

You bring systems-level thinking and a deep understanding of modern cloud-native development practices. Your work directly improves deployment confidence, reduces cognitive load for engineers, and strengthens operational maturity across the company.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Architect and evolve an internal developer platform that standardizes workflows, infrastructure patterns, and deployment processes
• Build self-service capabilities that enable engineers to provision infrastructure, deploy services, and manage environments with minimal friction
• Design and improve CI/CD systems to increase reliability, reduce cycle time, and enhance deployment confidence
• Create reusable infrastructure modules and platform abstractions that reduce duplication and improve consistency across teams
• Define and track developer productivity metrics, identifying opportunities to reduce bottlenecks and operational toil
• Partner with Infrastructure and Security teams to embed secure-by-default patterns and Identity and Access Management (IAM) best practices into platform tooling
• Improve local development environments and testing workflows to streamline onboarding and day-to-day engineering tasks
• Strengthen observability and feedback loops to give engineers actionable insight into system health and performance
• Lead cross-functional platform initiatives that improve engineering velocity and system reliability
• Mentor engineers and influence best practices across the organization through technical leadership and documentation

We think this role is for you if have...

• 8+ years of experience in Platform Engineering, DevOps, Site Reliability Engineering (SRE), or Software Engineering
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• Strong experience building and operating systems in cloud environments (i.e., AWS)
• Deep familiarity with CI/CD systems, containerization, and cloud-native architectures
• Experience building internal developer tooling, self-service infrastructure, or platform abstractions
• Proficiency with Infrastructure as Code tools (i.e., Terraform) and automation frameworks
• Strong understanding of distributed systems, observability, and operational reliability
• Experience integrating security and IAM considerations into platform design
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Demonstrated ability to influence architectural decisions across multiple teams without direct authority

What will help you succeed???

• Product mindset applied to internal platform capabilities
• Passion for reducing cognitive load and improving developer happiness
• Strong systems-thinking and ability to simplify complex workflows
• Ability to influence senior engineers and engineering leaders
• Data-driven approach to measuring and improving developer productivity

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $7500 USD per month 💵

Internally we call this position a Staff Devops Engineer II. 

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Software Engineer II, you bring strong engineering fundamentals, problem-solving skills, and the ability to work effectively within complex systems. You focus on writing clean, maintainable code and contributing to scalable solutions that deliver meaningful value to our customers. In this role, you will collaborate on technical decisions, contribute to projects from design through production operations, and work closely with product, design, and engineering partners to shape impactful user experiences.

You will actively contribute to technical best practices, help improve the quality of our systems, and grow alongside a talented engineering team. Our engineering culture is passionate, empathetic, and driven by a shared mission: improving the lives of our service professionals, our Pros. Your work will directly support their success and strengthen the foundation of our product as we continue to scale.

In your day to day, you will: 

• Build a product that improves users’ lives (75k unique daily users, 4.6 ⭐at App Store) 👉  Learn more about the HCP product 
• Participate in architecture discussions and contribute to system design, data modeling, and service reliability improvements
• Own features and well-defined projects end-to-end, from implementation to deployment and monitoring
• Collaborate closely with product, design, and engineering to deliver high-quality, maintainable, and high-performance software solutions
• Follow and contribute to technical standards and best practices as we scale
• Continuously learn, share knowledge, and provide thoughtful feedback during code reviews and technical discussions
• Deliver solutions that emphasize performance, stability, extensibility, supportability, and security
• Adopt AI tools in your workflow and contribute to best practices within your team

We think this role is for you if have...

• 3+ years of professional software engineering experience
• Experience contributing to scalable and reliable applications
• Ability to work with autonomy on well-defined problems while collaborating on more complex architectural decisions
• Strong collaboration skills and a product-oriented mindset focused on delivering user and business value
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• This position requires fluency in English

How we work 

📌 Our primary technology stack at HCP is Ruby. To be effective in this role, you’ll need to learn it. We offer support in the learning process, tailored to your needs and any prior experience with Ruby. This may include mentoring from our experienced engineering team or access to a paid online course that you can complete during working hours as part of your onboarding. The exact form of support will be agreed upon based on insights from your selection process.

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $4500 USD per month 💵

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Software Engineer II, you design, build, and iterate on product features that deliver meaningful outcomes for our Pros. You thrive in a fast-paced environment, shipping small, incremental improvements while maintaining high standards for quality, performance, and reliability. You contribute across the stack, working primarily in our Ruby on Rails application and React front end, with exposure to Android and iOS platforms.

In addition to feature development, you contribute to improving engineering workflows and developer experience within your team. You identify friction in testing, deployment, and local development processes and collaborate with peers to improve tooling, automation, and reliability. You grow as a full-stack engineer while gaining exposure to cloud-native patterns and modern development practices.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Design, develop, and test features within the Ruby on Rails application and React front end
• Collaborate with engineers and product managers to understand customer problems and translate them into technical solutions
• Write clean, maintainable, and well-tested code that delivers customer value
• Participate in code reviews to uphold engineering quality and share knowledge across the team
• Deploy small, incremental improvements to production with confidence and ownership
• Contribute to improvements in CI/CD workflows and automated testing practices
• Identify and reduce friction in local development, debugging, and deployment processes
• Leverage data and metrics to inform implementation decisions and measure feature impact
• Rotate through and deepen expertise across backend, frontend, and mobile technologies

We think this role is for you if have...

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• 2–4 years of professional software engineering experience
• Experience with Ruby on Rails, JavaScript/React, SQL/RDBMS, iOS, or Android development
• Proven ability to write meaningful, well-tested code that solves real customer problems
• Familiarity with version control systems (i.e., Git) and CI/CD workflows
• Exposure to cloud environments (i.e., AWS) and modern deployment practices
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed???

• Ability to estimate, design, and deliver a small epic end-to-end
• Strong collaboration skills in a distributed team environment
• Clear written and verbal communication
• Curiosity and ownership mindset when solving technical problems
• Interest in improving engineering workflows and developer productivity
• Growth mindset with eagerness to continuously improve craft and technical depth

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $5500 USD per month 💵

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

The Manager of Cloud Engineering will serve as a hands on and operational leader responsible for maturing our cloud infrastructure and security posture. This role is central to ensuring the resilience, scalability, and security of the systems that power our business. As a key member of the engineering leadership team, this leader will execute a multi-year vision that aligns platform capabilities with company objectives, ensuring that our infrastructure empowers rapid innovation while maintaining the highest standards of reliability and protection.

This leader will oversee the design, evolution, and day-to-day stewardship of our AWS environments, including compute, networking, storage, container orchestration, and core runtime services. By driving adoption of best practices in observability, performance optimization, infrastructure-as-code, and resilience engineering, the manager of Cloud Engineering will elevate our operational maturity and ensure that our systems consistently meet or exceed expected performance and reliability outcomes.

Security is a foundational pillar of this role. The Manager will help the organization maintain compliance with industry standards, reduce risk exposure, and cultivate a culture where secure design and implementation are embedded into every build and deployment. They will establish and scale a DevSecOps practice that integrates automated security controls, continuous vulnerability scanning, secure-by-default workflows, secrets management, and dependency hygiene into the development lifecycle.

Through strong leadership and cross-functional collaboration, the Manager of Cloud Engineering will help position the company to scale confidently, reduce operational friction, and ensure that our infrastructure remains a durable competitive advantage as the business grows.

In your day to day, you will: 

• Lead the strategy, roadmap, and execution for cloud infrastructure, reliability, and security automation across the organization.
  
  
• Oversee the architecture, scalability, and operational health of AWS-based infrastructure, including compute, networking, storage, and Kubernetes environments.
  
  
• Drive continuous improvements in reliability, performance, and fault tolerance through resilience engineering, observability enhancements, and data-driven system tuning.
  
  
• Implement and maintain Infrastructure-as-Code practices—primarily Terraform—to support consistent, automated provisioning and configuration.
  
  
• Build and mature DevSecOps capabilities, including vulnerability management, secrets management, dependency scanning, and secure configuration baselines.
  
  
• Partner with Security and Compliance teams to meet and maintain standards such as SOC2 and other relevant frameworks.
  
  
• Lead effective incident management and post-incident review processes while fostering a culture of operational excellence and blameless learning.
  
  
• Manage cloud cost visibility, forecasting, and optimization to ensure responsible and efficient use of AWS resources.
  
  
• Mentor and grow a high-performing team, fostering strong collaboration, accountability, and continuous improvement.
  
  
• Collaborate closely with engineering leadership to align infrastructure and security priorities with broader product and company goals.

We think this role is for you if have...

• 8+ years of experience in DevOps, cloud infrastructure, platform engineering, or related roles.
• 2+ years of engineering leadership experience managing DevOps or infrastructure teams.
• Deep expertise with AWS services, architectures, and operational best practices.
• Strong knowledge of Kubernetes, container orchestration, and cloud-native runtime environments.
• Proven track record implementing DevSecOps practices, including vulnerability management, secrets management, and secure configuration standards.
• Experience running large-scale, high-availability production systems with a focus on reliability and performance.
• Strong understanding of PCI or other relevant compliance frameworks.
• Excellent communication skills with the ability to influence stakeholders across engineering and business teams.
• Strong scripting or programming abilities (Python, Go, Bash, etc.).
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed???

• A passion for automation, simplification, and reducing operational toil across engineering teams.
• A commitment to security-first thinking without slowing down innovation.
• A drive to create developer-friendly infrastructure that empowers teams to move faster with confidence.
• A data-driven approach to decisions, prioritization, and measuring success.
• A leadership style centered on clarity, ownership, and continuous improvement.

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $7500 USD per month 💵

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

This position is based in Denver, CO with a hybrid schedule. However, we are open to considering remote arrangements on a case-by-case basis for candidates outside the local area.

As a Specialist, Helpdesk, you provide technical support and assistance to internal teams, ensuring that their technology needs are met efficiently and effectively. You troubleshoot issues related to hardware, software, and network systems, resolving problems to minimize downtime and ensure smooth operations. You excel at identifying and resolving technical issues quickly, while providing excellent customer service. By managing helpdesk tickets, escalating issues when necessary, and providing guidance to end users, you play a key role in maintaining the company’s IT infrastructure and ensuring optimal performance.

Our team is passionate, empathetic, hardworking, and laser-focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Provide first-level technical support to end users for hardware, software, and network-related issues
• Prioritize helpdesk tickets, ensuring timely resolution of technical problems
• Troubleshoot and resolve IT issues remotely or in-person, escalating complex problems to the appropriate teams as necessary
• Set up, configure, and maintain desktop computers, laptops, and peripheral devices
• Assist in the deployment of software updates, patches, and new systems, ensuring minimal disruption to end users
• Provide support for office productivity tools, including email, collaboration software, and mobile devices
• Document technical issues, solutions, and best practices to build a knowledge base for future troubleshooting
• Assist in onboarding new employees, setting up accounts, and ensuring they have access to necessary IT resource
• Work closely with other IT team members to ensure the overall stability and performance of the company’s IT systems
• Ensure that all IT operations comply with company policies, security standards, and best practices

Qualifications:

• 1+ years of experience in IT support, helpdesk, or a similar role
• Strong knowledge of troubleshooting hardware, software, and network issues
• Experience with helpdesk ticketing systems and support tools (i.e., Jira, ServiceNow, Zendesk)
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience required
• Familiarity with Windows, macOS, and mobile operating systems
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

• Excellent problem-solving skills with the ability to resolve technical issues quickly and efficiently
• Strong customer service orientation, with the ability to communicate technical information clearly to non-technical users
• Attention to detail and organizational skills, with a focus on managing multiple tasks and priorities
• Ability to work independently and collaboratively in a fast-paced environment
• Proactive approach to identifying and resolving technical issues before they escalate

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $57,500-$71,500. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• Paid time off
• Flexible work hours
• 100% remote work
• Equity shares in a rapidly growing company backed by top-tier VCs
• A culture built on innovation that values big ideas
• We work in Central European Time*
• Newest MacBook + Setup Fee ($500)

About the role

As an Engineering Manager II on our Platform Organization you will lead two squads that are foundational to how Housecall Pro scales: Search Platform and Identity & Access Management (IAM).

The Search Platform squad owns the infrastructure and tooling that powers search across our product - enabling domain teams to build fast, relevant search experiences. The IAM squad is responsible for building the core identity and access control layer - establishing scalable APIs for authentication and authorization, and enabling new user types and security models as the business grows.

Both squads operate as platform and enablement teams: they build the technical foundations that product and domain teams rely on to ship safely and at pace. You will drive the strategic direction for these areas and create the conditions for your engineers to do their best work.

This is a role for someone who thrives at the intersection of people leadership, technical depth, and cross-functional influence. You will partner closely with your Director, Staff Engineers, Product, and domain teams to translate business needs into platform capabilities.

Compensation: 9500 - 10200 USD per month

👉*We work in CET, but this role will occasionally require sync meetings with the US team, which may shift your workday to finish later in the afternoon (6:00 PM), as we operate with flexible hours.

What you do Each Day

• Lead and manage two platform engineering squads: Search Platform and IAM
• Drive the technical and strategic direction for search infrastructure (Elasticsearch, observability, developer-facing APIs) and identity & access management (authentication, authorization, RBAC, session management)
• Partner with your Director and Staff Engineers to shape architecture decisions that support scalability, reliability, and a long term platform roadmap
• Enable domain teams to build on top of your platforms effectively - through clear APIs, documentation, training, and hands-on consultation
• Mentor and develop senior and staff-level engineers, fostering a culture of accountability and technical excellence
• Monitor team health, progress, and delivery - removing roadblocks and ensuring your squads maintain momentum on high-impact work
• Manage performance through regular feedback, career development conversations, and performance reviews
• Champion observability, developer experience, and operational excellence across both platform domains
  
  

Qualifications

• 7+ years of experience in software engineering
• 4+ years in a people leadership or management role, ideally leading multiple teams or squads
• Hands-on experience applying AI and LLM-based tools to accelerate engineering workflows, code quality, and team productivity
• Proficiency in modern programming languages and frameworks (e.g., JavaScript, Python, Node.js, React, Ruby)
• Familiarity with search technologies (e.g., Elasticsearch), identity and access management patterns, or similar platform domains
• Experience with distributed systems architecture and high-traffic, large-scale applications
• Proven track record of delivering complex software projects on time and within scope
• Experience enabling other teams through APIs, documentation, and developer tooling
• This position requires fluency in both Polish and English

What will help you succeed

• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Ability to lead through influence and build trust with senior technical individual contributors
• Strong strategic thinking with the ability to map technical debt and platform needs to business value
• Excellent communication skills for navigating complex, cross-functional stakeholder environments
• Resiliency and adaptability in a fast-paced, high-growth startup environment

*This role is open to candidates inside Poland. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience. 

**This job description serves as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, we may revise, add to, or delete from your job duties per business needs.

• 🌎 Remote environment: Built to make you feel that we are all together in one space without leaving your home office!
• 🏝 Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰ Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As an Associate, Content, you are a detail-oriented, agile leader of workflows who is comfortable both managing complex production cycles and applying a sharp editorial eye to content projects. You have a knack for tracking the fine details, identifying opportunities for operational change, and effectively implementing them across the team. You serve as the primary bridge between the content team and cross-functional partners, ensuring that our brand voice is protected and our projects move from concept to completion without friction. You thrive in a fast-paced environment and take high ownership of the "how" behind our content engine.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Serve as the key operational and editorial liaison between content and cross-functional teams, keeping projects moving and stakeholders informed
• Manage day-to-day content production workflows, including intake routing, status tracking, review coordination, and publishing logistics
• Lead the organization and maintenance of the content calendar to ensure the timely delivery of assets across all marketing channels
• Use AI tools to streamline operational and editorial support tasks such as research, QA automation, brief generation, content development, and scheduling
• Coordinate with the editorial lead to gather and organize strategic inputs and outputs for high-priority content projects
• Proofread and edit content for grammar, punctuation, quality, and voice consistency, providing constructive feedback and logic-based reasoning to partners
• Identify and implement process improvements within the content lifecycle to increase team efficiency
• Participate in brainstorming sessions to develop new content ideas and campaign concepts
• Update and manage content-led pages to ensure accuracy, relevance, and alignment with current campaigns
• Manage multiple complex projects simultaneously while meeting strict deadlines

We think this role is for you if have...

• 2-4 years of experience in copywriting, content operations, copyediting, and/or project management
• Demonstrated critical thinking skills and the ability to write and copyedit for diverse audiences and platforms
• Strong proficiency in Google Workspace and project management systems (i.e., Jira/Confluence, Asana, Monday.com, or similar)
• Experience with content management systems (i.e., WordPress, Iterable, Salesforce)
• Bachelor’s degree in Communications, English, Marketing, or equivalent work experience

What will help you succeed???

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional attention to detail and a passion for "clean" copy
• Strong understanding of how content projects and stakeholders connect across integrated campaigns and channels
• Strong communication skills and the ability to influence and operationalize change across different teams with confidence
• Self-starter mentality with a sharp editorial eye and the ability to prioritize in a high-volume environment

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $29,800-$35,000 USD annually 💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As an Associate, Content, you are a detail-oriented, agile leader of workflows who is comfortable both managing complex production cycles and applying a sharp editorial eye to content projects. You have a knack for tracking the fine details, identifying opportunities for operational change, and effectively implementing them across the team. You serve as the primary bridge between the content team and cross-functional partners, ensuring that our brand voice is protected and our projects move from concept to completion without friction. You thrive in a fast-paced environment and take high ownership of the "how" behind our content engine.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Serve as the key operational and editorial liaison between content and cross-functional teams, keeping projects moving and stakeholders informed
• Manage day-to-day content production workflows, including intake routing, status tracking, review coordination, and publishing logistics
• Lead the organization and maintenance of the content calendar to ensure the timely delivery of assets across all marketing channels
• Use AI tools to streamline operational and editorial support tasks such as research, QA automation, brief generation, content development, and scheduling
• Coordinate with the editorial lead to gather and organize strategic inputs and outputs for high-priority content projects
• Proofread and edit content for grammar, punctuation, quality, and voice consistency, providing constructive feedback and logic-based reasoning to partners
• Identify and implement process improvements within the content lifecycle to increase team efficiency
• Participate in brainstorming sessions to develop new content ideas and campaign concepts
• Update and manage content-led pages to ensure accuracy, relevance, and alignment with current campaigns
• Manage multiple complex projects simultaneously while meeting strict deadlines

We think this role is for you if have...

• 2-4 years of experience in copywriting, content operations, copyediting, and/or project management
• Demonstrated critical thinking skills and the ability to write and copyedit for diverse audiences and platforms
• Strong proficiency in Google Workspace and project management systems (i.e., Jira/Confluence, Asana, Monday.com, or similar)
• Experience with content management systems (i.e., WordPress, Iterable, Salesforce)
• Bachelor’s degree in Communications, English, Marketing, or equivalent work experience

What will help you succeed???

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional attention to detail and a passion for "clean" copy
• Strong understanding of how content projects and stakeholders connect across integrated campaigns and channels
• Strong communication skills and the ability to influence and operationalize change across different teams with confidence
• Self-starter mentality with a sharp editorial eye and the ability to prioritize in a high-volume environment

✨ Let’s talk numbers! ✨
Our compensation range for this role is $29,800-$35,000 USD annually 💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote