Project Manager
About the role
We're looking for a Project Manager to join our Deployment Quality Assurance team and own the day-to-day execution of customer rollouts on the RetailNext platform. You'll be the primary point of contact for retailers as they bring our analytics solution live across their stores, coordinating vendors, service engineers, and internal stakeholders to keep deployments on time and on budget.
The right person for this seat is highly organized, comfortable holding multiple stakeholders accountable, and calm under pressure when scope shifts mid-project. You communicate proactively, anticipate risks before they become escalations, and treat a customer's deployment timeline as if it were your own. You're equally comfortable in a customer meeting and inside a checklist — and you genuinely care about getting the small details right.
RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team makes sure every one of those deployments lands accurately and reliably — and this role sits at the center of that work.
Reports to: PMO Lead
Location: Philippines, Remote
What You'll Do
Project Leadership & Execution
- Own end-to-end delivery of customer deployments, from kickoff through go-live and handoff
- Develop and execute project work plans, revising them as scope, timing, or resourcing shift
- Coordinate vendors, service engineers, and internal teams to keep each deployment moving
- Drive multi-phased workstreams that validate data quality and optimize system performance for the customer
- Run weekly project cadences with clear agendas, documented outcomes, and tracked action items
Customer Relationship Management
- Act as the primary customer contact for day-to-day project activities
- Communicate proactively with stakeholders at every level — from store ops to retail IT leadership
- Translate technical implementation details into clear, customer-friendly language
- Keep customers confident in the project by being responsive, organized, and ahead of issues
Scope, Budget & Risk Management
- Identify scope changes early, gain approval on change orders, and escalate before timeline or budget slips
- Review quotes and estimates to confirm installation charges, deployment fees, licenses, and other line items are accurate
- Protect project margins by tracking spend against plan and flagging variances quickly
- Escalate risks to internal team managers and drive them to resolution
Documentation & Process
- Manage ongoing project documentation across all internal systems and checklists
- Keep deployment records, status updates, and handoff documents current and accurate
- Coordinate project staffing and escalate resourcing gaps before they become bottlenecks
- Suggest service improvements that sharpen our PMO processes, tools, and playbooks over time
What We're Looking For
Required
- 3+ years of project management experience, ideally on customer-facing technology deployments
- Solid understanding of PMO processes — work plans, change control, risk management, status reporting
- Strong written and verbal communication skills with the ability to manage stakeholders at all levels
- Excellent time management and the ability to keep multiple deadlines on track simultaneously
- Comfort owning budgets and pushing back when scope or cost is at risk
- Adaptability — projects shift, and you adjust without losing momentum
Valued but Not Required
- Experience with retail technology, in-store hardware, or IoT/sensor deployments
- Familiarity with video analytics, computer vision, or edge-compute solutions
- PMP, PRINCE2, or similar project management certification
- Background in deployment QA, field services, or customer success operations
What We Offer
- Customer-facing role at the heart of deployment success — you're the primary point of contact for Fortune 500 retailers as they go live on RetailNext, with direct influence over whether their rollouts succeed
- Real input into how we sharpen our PMO processes, tools, and playbooks — this isn't a "follow the runbook" role; we want PMs who help us improve the way we run deployments
- Global scope from a remote seat in the Philippines — coordinate projects spanning RetailNext's 100+ country footprint and partner with vendors, service engineers, and customer stakeholders worldwide
- Monthly Recharge Day
- Holiday Exchange Program
- Best Self Benefit Program
- Medical Insurance
- Work from Anywhere up to 90 days
