Job description

Come and join Skilled Wound Care where an exciting career awaits you! Our company is looking for an experienced and motivated Collections Specialist to join our dynamic collections team.

The primary responsibility of the Collections Specialist will be to follow up on and seek resolution of patient and third party accounts receivable balances. 

Essential Job Duties:

• Completes follow-up on outstanding insurance claims directly with payers.
• Completes incoming correspondence from patients and insurance companies.
• Works through coding or billing issues by working EOB’s to correct the errors in a timely manner.
• Escalate problem accounts to management team of department for assistance and resolution.
• Properly documents the patient account of all steps taken to resolve the balance.
• Bulk mails all manual claims to individual payers daily.
• Works all daily, weekly, and monthly reports as assigned.
• Completes all required monthly in-services and educational training as required.
• Completes other duties as assigned.

*THIS IS A REMOTE ROLE *

Requirements:

• Excellent negotiation and collection skills are essential.
• Patience
• Persuasive speaking skills
• Time management skills
• Must work effectively with other employees, patients, insurance companies and other outside parties.
• The ability to communicate clearly and concisely both verbally and in writing is required.
• Provides customer focused service, exceeding expectations of both internal and external customers.
• Proficiency in Microsoft Office applications and others as required.
• Ability to pay attention to detail, prioritize needs, multi-task and manage needs is essential.
• Full time work from home position
• Must be willing to work the graveyard Shift - Will be working US hours
• This is an Independent contractor role

Great Place to Work® Certified and Fortune Top 50 Best Workplaces in Healthcare! 

Skilled Wound Care is proud to be Certified™ by Great Place to Work® for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it’s a great place to work – 39%  higher than the average U.S. company. To determine the Best Workplaces in Health Care in 2022, Fortune partnered with global people analytics firm Great Place to Work to analyze survey feedback representing more than 161,000 U.S. employees. Skilled Wound Care has been included in their Top 50 list of Best Small and Medium Workplaces in Health Care.

Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.

Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.

#LI-Remote

Position Overview:

We are looking for a detail-oriented Software QA Tester to join our engineering organization and help ensure the quality, reliability, and usability of our healthcare software products. You will work hands-on with our in-house developed applications — with a primary focus on our Electronic Health Record (EHR) system and our end-to-end Revenue Cycle Management (RCM) platform — testing new features, validating bug fixes, and helping the development team ship software that providers, billers, and administrators can rely on.

This role is well-suited for an experienced QA professional looking to grow within a healthcare-focused engineering team, or for a recent computer science / software engineering graduate who wants to get hands-on exposure to real-world software development by starting on the QA side. You will partner directly with developers, product managers, and other QA team members to clarify requirements, design test cases, execute test runs, and provide clear, actionable feedback that drives product quality forward.

Key Responsibilities:

• Execute manual test cases against new features, bug fixes, and regression suites across our EHR, RCM, and billing applications.
• Read and interpret feature requirements, user stories, and design specifications to develop clear, repeatable test plans and test cases.
• Perform functional, regression, exploratory, cross-browser, and basic usability testing on web-based applications.
• Reproduce reported issues, identify clear steps to reproduce, and document defects with sufficient detail (environment, data, screenshots, logs, expected vs. actual behavior) for the development team to act on quickly.
• Track, prioritize, and manage tickets and test progress in JIRA, including filing well-formed bug reports and verifying fixes.
• Participate in Agile ceremonies (stand-ups, sprint planning, refinement, retrospectives) and provide quality input on user stories and acceptance criteria.
• Collaborate closely with developers throughout the development cycle — not just at the end — to catch issues early and reduce rework.
• Validate workflows that span both clinical (EHR) and financial (RCM/billing) sides of the platform, ensuring data flows correctly end-to-end (e.g., from documentation through charge capture, claim generation, payment posting, and reporting).
• Maintain organized test documentation, including test cases, test data, and results, so that knowledge is shared across the team.
• Help uphold our HIPAA-aligned security and privacy practices during testing, including responsible handling of any PHI or PHI-like test data.
• Continuously look for opportunities to improve QA processes, test coverage, and tooling.

Required Qualifications:

• 2–5 years of experience testing software platforms in a professional environment, OR Equivalent hands-on exposure to the software development process.
• Demonstrated ability to think critically, break down workflows, and approach software testing systematically.
• Solid understanding of how software is built and shipped, including version control, build/release cycles, and the general roles of developers, QA, and product within an engineering team.
• Strong understanding of fundamental QA concepts: test cases, test plans, regression testing, smoke testing, exploratory testing, and the software development lifecycle.
• Ability to write clear, concise, and reproducible bug reports with appropriate detail and severity/priority assessment.
• Comfort testing modern web applications across major browsers (Chrome, Firefox, Edge, Safari) and screen sizes.
• Basic familiarity with reading and writing simple SQL queries to validate data in a relational database (e.g., SELECT statements, joins, filtering).
• Comfort using browser developer tools (inspecting elements, viewing console logs and network requests) to help isolate issues.
• Hands-on experience with JIRA (or a similar issue tracker such as Azure DevOps or Linear) for ticket creation, tracking, and workflow management.
• Familiarity with Agile/Scrum methodologies and working alongside a development team in sprint cycles.
• Comfort working with shared documentation tools (e.g., Confluence, Google Docs, Notion) for test plans and knowledge sharing.
• Working understanding of HIPAA Privacy and Security Rule fundamentals, particularly as they relate to handling Protected Health Information (PHI) in development and test environments.
• Awareness of the importance of using sanitized or synthetic data, avoiding the storage of real PHI in unsecured locations (screenshots, tickets, shared docs), and following established policies for access and data handling.
• Excellent communication skills in spoken and written English.

Preferred Qualifications:

• Prior exposure to testing healthcare software (EHR/EMR, RCM, medical billing, practice management, or similar).
• Basic familiarity with healthcare concepts such as patient encounters, claims, EOBs/ERAs, eligibility, or the general flow of the revenue cycle.
• Experience with API testing tools such as Postman or Insomnia.
• Exposure to test management tools (e.g., TestRail, Zephyr, Xray).
• Exposure to or interest in test automation frameworks (e.g., Selenium, Cypress, Playwright); no prior automation experience required, but willingness to learn is a plus.
• Experience using AI tools (e.g., Claude, ChatGPT, Cursor) responsibly to assist with tasks like generating test case ideas, drafting bug reports, or exploring application behavior — we view AI as a force multiplier for QA, not a replacement for sound testing judgment.
• Associate's or Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent practical experience.

Details:

• Must be willing to work US hours. This position requires flexibility in working hours, covering varying shifts from 7:00 AM Pacific Time to 5:30 PM Pacific Time, based on business needs.
• This position will be a full time Independent Contractor role
• This position will be remote, but we are seeking someone based out of The Philippines
• Pay: $11.00-$14.00 USD/hr depending on experience

If you meet the above qualifications, we encourage you to apply. Please submit your resume in English, along with any relevant portfolio or project examples, for our review.

(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).