Sourcepass
Sourcepass IT Experts Work To Make Businesses Succeed
We are an IT consulting company that focuses on providing expert IT services, cloud computing solutions, cybersecurity services, website, and application development. Also, we ensure business technology consulting for small to medium-size businesses and organizations. Our specialties include Wintel and Macintosh technology support, network design and infrastructure, managed services, project management, email services, unified communications, mobile device management, website design and marketing, storage solutions, network security, and emerging IT business solutions
We understand that the quality of our customer service and engineering team directly impacts the caliber of business IT solutions we provide. Only the best qualified and most knowledgeable professionals make it through our highly-selective hiring process, and all our senior-level engineers and project managers have at least 8 years of IT industry experience. Sourcepass also has a strong management team to help develop our entire staff and guarantee our position as a leader in the IT industry.
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Service Desk Technician
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. The schedule for this position is Monday - Friday 7-4 PM EST. The salary for this position is $60,000+ (negotiable based on experience). This is a remote position.
RESPONSIBILITIES
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Diagnose and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate software and computer equipment
- Organize and schedule diagnostic testing around client availability to inhibit impact
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
- Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
- Identify and document computer or network equipment warranty issues and communicate them internally.
- Act as a liaison between Vendors and clients for open vendor support requests
DESIRED SKILLSET/EXPERIENCE
- Technical Support Experience: 3-5 Years (Preferred)
- Experience working with Azure (A plus)
- Experience working with Office 365 (Preferred)
- Experience working with SonicWall devices (Preferred)
- Experience working with HP Devices (Preferred)
- Ability to communicate effectively
- Ability to Prioritize multiple tasks effectively
- Ability to work in a fast-paced environment
- Ability to work independently and in a team environment
- Proven Experience as a Technical Support Analyst or relevant position
- CompTIA A+ and Network+ will be required within 1 year of hire.
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team!
Ready to apply?
Apply to Sourcepass
Service Desk Technician
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. The schedule for this position is Monday - Friday 8-5 PM EST. The salary for this position is $60,000+ (negotiable based on experience). This is a remote position.
RESPONSIBILITIES
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Diagnose and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate software and computer equipment
- Organize and schedule diagnostic testing around client availability to inhibit impact
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
- Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
- Identify and document computer or network equipment warranty issues and communicate them internally.
- Act as a liaison between Vendors and clients for open vendor support requests
DESIRED SKILLSET/EXPERIENCE
- Technical Support Experience: 3-5 Years (Preferred)
- Experience working with Azure (A plus)
- Experience working with Office 365 (Preferred)
- Experience working with SonicWall devices (Preferred)
- Experience working with HP Devices (Preferred)
- Ability to communicate effectively
- Ability to Prioritize multiple tasks effectively
- Ability to work in a fast-paced environment
- Ability to work independently and in a team environment
- Proven Experience as a Technical Support Analyst or relevant position
- CompTIA A+ and Network+ will be required within 1 year of hire.
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team!
Ready to apply?
Apply to Sourcepass
Client Success Coordinator
ABOUT SOURCEPASS
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
The Client Success Coordinator (CSC) is a member of the client success team, dedicated to assisting account managers with various administrative tasks. Their primary goal is to facilitate the success of client initiatives by providing exceptional support and coordination, this role will be internal facing. The schedule for this position is Monday through Friday 9am - 6pm EST.
RESPONSIBILITIES
- Meeting assistance: Document key points, decisions, and action items during meetings. Ensure clear communication of these details to all relevant parties.
- Agenda Preparation: Collaborate with account managers to prepare detailed agendas for client meetings, aligning with client goals and account strategies.
- Change Management Initiatives: Organize and tee up for the SA/CSM
- Gainsight Entry: Accurately input and manage client data within the Gainsight platform, tracking customer health and identifying opportunities for engagement.
- Ticket Submissions: Efficiently process and submit tickets related to client requests or Initiatives, coordinating with internal teams to ensure timely resolution.
DESIRED SKILLSET/EXPERIENCE
- Proven experience in administrative support or customer service roles.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Proficiency in CRM software, preferably Gainsight, and other relevant tools.
- Ability to work collaboratively with cross-functional teams to achieve customer success.
This is an independent contractor position
Ready to apply?
Apply to Sourcepass
Field Technician
ABOUT SOURCEPASS
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$78,000.
This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required.
RESPONSIBILITIES
- Provide Level Il technical support via phone and email to clients
- Handle first call resolution while building strong customer relationships
- Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed
- Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements
- Update security programs and administer password changes to prevent unauthorized access to privileged data and information
- Administer system back-up and restoration processes
- Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam
- Document client issues and resolutions to maintain internal knowledge base
- Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA
- Participate in general meetings, company trainings, and orientation updates
- On-call rotation required
DESIRED SKILLSET/EXPERIENCE
Advanced knowledge of:
- Windows Desktop Operating Systems thru Windows 10.
- Windows Server Operating Systems thru 2016.
- Configuration and Administration of Active Directory and Group Policy Objects.
- Administration of Exchange Servers thru 2019.
- Office 365 Administration.
- Networking including TCP/IP, Switching and Wireless.
Basic Knowledge of:
- Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS)
- Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking
- VLAN’s, Routing and Wireless
- SAN’s and Shared Storage
ADDITIONAL SKILLS
- 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar
- Must be able to work independently and in a team environment
- Self-motivated and accountable to own client issues to resolution
- Solid time management and organizational skills
- Excellent verbal and written communication and professional interaction with diverse clients and colleagues
- SQL and Citrix experience a plus
- Microsoft InTune experience a plus
- Ability to work at client locations with respect to client’s work environment & staff
- Sensible attitude when navigating challenging situations and frustrated clients
Additional Requirements
- Valid ID: Candidates must provide a valid, government-issued ID to verify identity
- Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team!
Ready to apply?
Apply to Sourcepass
Service Desk Technician
ABOUT SOURCEPASS
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. This is a remote position.
RESPONSIBILITIES
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Diagnose and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate software and computer equipment
- Organize and schedule diagnostic testing around client availability to inhibit impact
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
- Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
- Identify and document computer or network equipment warranty issues and communicate them internally.
- Act as a liaison between Vendors and clients for open vendor support requests
DESIRED SKILLSET/EXPERIENCE
- Technical Support Experience: 3-5 Years (Preferred)
- Experience working with Azure (A plus)
- Experience working with Office 365 (Preferred)
- Experience working with SonicWall devices (Preferred)
- Experience working with HP Devices (Preferred)
- Ability to communicate effectively
- Ability to Prioritize multiple tasks effectively
- Ability to work in a fast-paced environment
- Ability to work independently and in a team environment
- Proven Experience as a Technical Support Analyst or relevant position
- CompTIA A+ and Network+ will be required within 1 year of hire.
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.
Ready to apply?
Apply to Sourcepass
Senior Web Services Engineer
ABOUT SOURCEPASS
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
We are seeking a Senior Web Services Engineer to join our Web Services team and contribute to the development, maintenance, and modernization of a diverse portfolio of internal and client facing applications. This role requires strong expertise in custom PHP/MySQL development, WordPress custom plugin development, and modern front-end frameworks, with the ability to collaborate effectively in a story pointed, sprint-based environment.
The ideal candidate demonstrates strong adherence to software development lifecycle (SDLC) best practices, can translate Figma designs into production ready code, and is comfortable working across both traditional and modern web stacks.
RESPONSIBILITIES
Design, develop, and maintain custom PHP and MySQL applications supporting business critical workflows
Build and maintain custom WordPress plugins and integrations (not theme only or page builder work)
Develop modern frontend applications using Next.js and React, with deployment experience on Vercel
Convert Figma designs into clean, responsive, accessible code, collaborating closely with UX/UI designers
Contribute to Cursor assisted development workflows, leveraging AI tools responsibly to increase quality and velocity
Develop and enhance SharePoint solutions, including customizations, integrations, and workflow improvements
Participate actively in Agile sprint ceremonies, including grooming, planning, standups, reviews, and retrospectives
Work within a story point / actual point sprint model, delivering predictable and measurable outcomes
Collaborate with product managers, QA, designers, and other engineers to deliver high quality releases
Adhere to established SDLC standards, including code reviews, testing, documentation, and deployment practices
Troubleshoot, optimize, and refactor existing systems to improve performance, stability, and maintainability
DESIRED SKILLSET/EXPERIENCE
Technical Requirements (Must Have)
Strong experience with custom PHP development (procedural and/or OOP)
Solid knowledge of MySQL, including schema design, indexing, and query optimization
Proven experience building custom WordPress plugins (hooks, filters, REST APIs, custom post types, admin tools)
Hands on experience with Next.js and React in production environments
Deployment experience using Vercel or similar modern hosting platforms
Experience using Cursor or similar AI assisted development tools as part of daily development
Demonstrated adherence to SDLC best practices (version control, code reviews, testing, release management)
SharePoint development expertise, including customization and integration work
Strong ability to translate Figma designs into pixel accurate, maintainable code
Experience working in a sprint based Agile environment using story points and team commitments
Ability to collaborate effectively with cross functional team members
This is an independent contractor position
Ready to apply?
Apply to Sourcepass
Field Technician
ABOUT SOURCEPASS
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 9AM-6PM EST. The salary for this position is $60,000-$70,000.
THIS ROLE REQUIRES CLIENT SITE VISITS IN THE EASTHAMPTON, MA REGION. THEREFORE, REQUIRES FLEXIBILITY FOR DISPATCH AS NEEDED. YOU MUST HAVE A VALID ID AND RELIABLE MEANS OF TRANSPORTATION.
RESPONSIBILITIES
- Provide Level Il technical support via phone and email to clients
- Handle first call resolution while building strong customer relationships
- Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed
- Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements
- Update security programs and administer password changes to prevent unauthorized access to privileged data and information
- Administer system back-up and restoration processes
- Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam
- Document client issues and resolutions to maintain internal knowledge base
- Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA
- Participate in general meetings, company trainings, and orientation updates
- On-call rotation required
DESIRED SKILLSET/EXPERIENCE
Advanced knowledge of:
- Windows Desktop Operating Systems thru Windows 10.
- Windows Server Operating Systems thru 2016.
- Configuration and Administration of Active Directory and Group Policy Objects.
- Administration of Exchange Servers thru 2019.
- Office 365 Administration.
- Networking including TCP/IP, Switching and Wireless.
Basic Knowledge of:
- Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS)
- Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking
- VLAN’s, Routing and Wireless
- SAN’s and Shared Storage
ADDITIONAL SKILLS
- 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar
- Must be able to work independently and in a team environment
- Self-motivated and accountable to own client issues to resolution
- Solid time management and organizational skills
- Excellent verbal and written communication and professional interaction with diverse clients and colleagues
- SQL and Citrix experience a plus
- Microsoft InTune experience a plus
- Ability to work at client locations with respect to client’s work environment & staff
- Sensible attitude when navigating challenging situations and frustrated clients
Additional Requirements
- Valid ID: Candidates must provide a valid, government-issued ID to verify identity
- Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team!
Ready to apply?
Apply to Sourcepass
Customer Service Administrator
ABOUT SOURCEPASS
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. This position reports to the Customer Service Team Lead.
RESPONSIBILITIES
- Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
- Emails - You will be asked to enter tickets into our database that arrive via our customer email portal
- Data Entry – You will be asked to process data entry tasks as needed
- Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
- You will be asked to assist management team in special projects as deemed necessary
DESIRED SKILLSET/EXPERIENCE
- Reliable – Shows up for work on time – ready to work
- Minimum 2-3 years of experience providing Customer Service in an office setting
- Ability to effectively communicate by phone
- Ability to speak and write in English, clearly and professionally
- Proficiency with computer (Windows Operating system)
- Strong typing skills required
- Pays attention to detail
Ready to apply?
Apply to Sourcepass