Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 

#LI-CD1 #LI-HYBRID

POR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS

¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?

Como Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.

Como Customer Success Manager en Smartly, tú…

• Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
• Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
• Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
• Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
• Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
• Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.

Buscamos a alguien que…

• Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
• Cuente con 4+ años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
• Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
• Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
• Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.

🌐 Requisito de idioma

Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.

Lo que te ofrecemos…

• Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
• INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
• FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
• Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto

Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!

***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 
• Have professional spoken and written English plus fluency in Spanish. 

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards.

As a Customer Delivery Manager at Smartly, you will …

• Manage end-to-end creative delivery process
• Engage and collaborate daily with internal teams
• Create reports and provide insights
• Complete activities according to best practice and SOPs
• Self-manage your time and tasks, prioritize to meet deadlines
• Own creative delivery communication (briefing → production → QA → launch → reporting)
• Confirm and manage timelines and turnaround time (TAT)
• QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
• Build campaign structures (e.g. decision tree), ensure alignment of media and creative
• Ensure creative strategies are deliverable and delivered efficiently
• Utilize industry/platform knowledge for idea generation

We're definitely looking for you, if you ...

• Have flawless written and verbal communication skills
• Have 3+ years of project management experience
• Have 3+ years in digital advertising (must have media background — social/programmatic)
• Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.
• Have the ability to negotiate and deliver difficult news to clients/stakeholders
• Have excellent time management, coordination, and prioritization skills
• Have great attention to detail, highly organized, self-starter
• Are able to multitask and meet critical deadlines in a fast-paced environment
• Are a good team player with a positive attitude
• Are amenable to NORAM working hours (8:00pm to 5:00am) and hybrid setup

Are you passionate about designing innovative, high-impact creative solutions for global brands?

As a Senior Designer at Smartly, you’ll play a pivotal role in developing and refining creative assets for Display and Social campaigns. You’ll collaborate closely with Art Directors, Developers, and cross-functional teams to deliver design solutions that are both visually compelling and strategically aligned with campaign goals.

You’ll work hands-on with Smartly’s creative tools and processes to produce innovative templates, motion designs, and flexible design systems that drive client success. This role combines creative problem-solving with execution excellence to ensure that all creative outputs meet the highest standards.

As a Senior Designer at Smartly, you will…

• Collaborate with Art Directors and Developers to create and refine display and social creatives for a variety of clients.
• Lead design projects from concept to delivery, ensuring creative solutions align with client objectives and brand guidelines.
• Develop innovative, reusable templates and design systems to streamline workflows and maximize efficiency.
• Apply motion design and animation techniques where needed, producing dynamic and engaging content.
• Contribute to the ideation and concept development of campaigns, providing creative feedback and solutions for complex challenges.
• Maintain meticulous attention to detail in all deliverables while managing multiple short- and long-term projects.
• Mentor and collaborate with junior designers, fostering a culture of creativity and process improvement.

We’re definitely looking for you, if you…

• Have 5+ years of experience as a Graphic Designer, Brand Designer, Visual Designer, or Art Director.
• Are proficient with Adobe Creative Suite (Photoshop, Illustrator, After Effects, XD) and design tools such as Figma.
• Have a strong understanding of design principles, visual hierarchy, and layout best practices.
• Bring excellent presentation, storytelling, and communication skills to articulate design concepts clearly.
• Have experience in digital advertising, HTML5, dynamic advertising, and motion design (preferred).
• Excel at collaborating with cross-functional teams to deliver impactful creative outputs.
• Can produce high-quality design deliverables with accuracy and attention to detail.
• Are able to prioritize and manage multiple projects effectively.
• Align creative decisions with user needs and business objectives.
• Are comfortable working with a rotating shift schedule.

#LI-CD1 #LI-HYBRID

As Tax Analyst, you will have a broad range of tax-related responsibilities, with a particular focus on maintaining an international tax compliance and reporting portfolio for the Smartly group of companies, while also assisting on adhoc advisory and project workstreams. Working directly with the Tax & Treasury Manager and collaboratively with internal teams and external advisors, you will be exposed to all aspects of tax and play a critical role in ensuring the group’s tax obligations are met on time and in full.

Given the global footprint of the business, you will gain exposure to diverse tax regimes and cross-border considerations, providing a unique opportunity to broaden your international tax expertise. Your knowledge of and proximity to the day-to-day inner workings of the business will enable you to identify areas of improvement and drive real change. Attention to detail and time management are therefore critical attributes required for this role.

This is a great opportunity to deepen your tax knowledge through practical experience across multiple jurisdictions, as well as developing related accounting and finance skills to enhance your skillset.

What You Will Do

• Support all direct and indirect tax matters, particularly corporation tax and sales tax/VAT/GST, across multiple jurisdictions.
• Preparation and timely submission of tax returns and ensuring related payments are actioned / received by relevant tax authorities.
• Review the accuracy and integrity of accounting balances recording tax, including preparing monthly/quarterly/annual tax calculations.
• Global mobility and fringe benefit tax compliance; involvement with employer-related tax obligations.
• Maintaining Smartly’s tax compliance calendar of all above workstreams and continually updating for new filing / payment obligations as the business grows.
• Continuous improvement of processes, controls and documentation to manage risk and create efficiencies.
• Establishing effective working relationships both within the tax / finance team and with other Smartly business units.
• Work with external advisors and tax authorities; assist / support audit responses and enquiries.

What We Are Looking For

• Bachelor's degree in Accounting with 3+ years of relevant work experience.
• Proven experience in a similar tax, finance, and / or accounting role.
• Understanding of direct / indirect tax, tax accounting, international tax law, and transfer pricing.
• Strong Excel or Google Sheet skills; experience with NetSuite is an advantage.
• Excellent analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Work well as part of a team, while being able to handle tasks independently.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?

As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
• Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

• Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
• Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
• Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
• Are able to work mid-shift hours to support our EMEA based global accounts.

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

In this role, you will be the primary HR Generalist for Smartly’s Manila employee population, supporting both day-to-day people matters and core HR operations across the employee lifecycle. You will play a key role in ensuring employees and managers receive practical, high-quality HR support, while helping local processes run smoothly, accurately, and in line with Philippine labor requirements.

As the main HR point of contact in Manila, you will work closely with employees, managers, and cross-functional partners to deliver a thoughtful and consistent employee experience. You will also partner with a senior HRBP based in Europe, who will provide support on more complex employee matters and broader People priorities.

This is a hands-on role for someone who enjoys combining operational excellence with people partnership, and who is excited to use technology, including AI-enabled tools, to improve efficiency, strengthen processes, and enhance the employee experience.

What You Will Do

• Serve as the primary HR contact for Philippines-based employees and managers, while operating as a core member of the global People team and contributing to shared People priorities across regions
• Provide day-to-day guidance on people-related topics, helping ensure a positive employee experience in the Philippines and alignment with global People practices
• Execute core HR processes across the employee lifecycle, including onboarding, offboarding, benefits administration, employee documentation, and HRIS transactions, in partnership with global stakeholders
• Ensure compliance with Philippine labor laws and statutory requirements, including DOLE, SSS, PhilHealth, Pag-IBIG, and BIR, while aligning local execution with global policies and standards
• Maintain accurate employee data in Workday, conduct regular audits, and support both local and global reporting needs
• Partner with managers on day-to-day HR topics such as policy guidance, employee relations matters, and performance processes, escalating and collaborating cross-functionally as needed
• Support key People programs in the Philippines, including performance reviews, calibration discussions, engagement initiatives, manager training, and performance management processes, while also contributing to global program delivery
• Collaborate closely with global People teams, including Talent Acquisition, Payroll, Legal, and IT, to ensure aligned, consistent, and scalable ways of working across markets
• Partner with a senior HRBP on more complex employee matters
• Identify opportunities to improve, automate, and scale HR processes, including through the use of AI-enabled tools and workflows
• Use data, reporting, and technology to improve HR operations and enhance the employee experience

What We Are Looking For

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Must have at least 3+ years of HR experience, with a solid foundation in HR operations and employee-facing HR support
• Good knowledge of Philippine labor laws and statutory requirements
• Must be amenable to work on a mid-shift (2pm to 11pm)
• Experience using Workday or similar platforms and working with HR data and reporting
• Experience supporting managers and employees on day-to-day HR topics, including policy interpretation, employee relations, and performance-related processes
• Interest in using technology and AI-enabled tools to improve workflows, solve problems, and scale HR support effectively
• Strong judgment and professionalism when handling sensitive employee matters
• Excellent communication and collaboration skills, with the ability to work effectively across teams, functions, and locations
• Attention to detail and ability to manage multiple priorities effectively
• A proactive, hands-on approach to solving problems and improving processes
• Comfort working independently in a local role while partnering closely with a broader global People team

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

Talent Acquisition Specialist (3-Month Contract) 

This role focuses on building strong candidate pipelines for Smartly’s commercial teams, including Sales and Customer Success, across global markets. You will partner closely with recruiters and hiring managers to identify and engage high-quality talent, helping ensure we meet hiring goals efficiently. This is a fixed-term role based in Manila, working with distributed teams across the US, EMEA, and APAC.

What You Will Do 

• Source and identify qualified candidates for Sales and Customer Success roles across global markets
• Build and maintain active talent pipelines for current and future hiring needs
• Partner with recruiters and hiring managers to understand role requirements and target candidate profiles
• Use multiple sourcing channels including LinkedIn, job boards, referrals, and market mapping
• Engage candidates through outreach, clearly communicating the role and Smartly’s value proposition
• Screen candidates for qualifications and alignment before handing off to recruiters
• Maintain accurate and up-to-date candidate data in the ATS
• Track sourcing activity and share pipeline insights with stakeholders

What We Are Looking For

• Experience in talent sourcing or recruiting, with focus on commercial roles such as Sales or Customer Success
• Proven ability to build pipelines across global markets (US and/or EMEA experience is a plus)
• Familiarity with sourcing tools such as LinkedIn Recruiter and Boolean search techniques
• Experience working with ATS systems and managing candidate pipelines
• Strong written and verbal English communication skills
• Ability to manage multiple roles and priorities in parallel
• Comfortable working independently while collaborating with global teams

Nice to have:

• Experience sourcing for SaaS or technology companies
• Exposure to hiring across multiple regions or time zones
• Experience working in contract or project-based recruitment roles

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

The Role: Building the Engine for AI Transformation

Smartly’s Operations culture is evolving. We are building an intelligent, automated ecosystem that powers our entire global organization. As a Senior Solutions Engineer, you will be the primary technical partner for our AI Transformation team. While they identify strategic AI opportunities, you are responsible for the execution—building the connectors, agents, and interfaces that allow our internal teams to leverage AI in their daily work.

You will serve as a bridge between technical solutions and operational excellence. Your core responsibility involves identifying areas of inefficiency and disjointed processes ("silos") and resolving them by developing intelligent workflows, scalable internal tools, and effective code to ensure smooth, integrated operations. We are looking for a "builder" who thrives on independence and is obsessed with the "How can we do this better?" mindset.

As a Senior Solutions Engineer at Smartly, you will...

• Partner with AI Transformation team: Collaborate with the AI Transformation team to productize AI and automation prototypes, ensuring that new tools and agentic capabilities are successfully integrated into internal business processes.
• Orchestrate Internal Automations: Build and maintain a wide variety of internal tools and workflows for most teams across the company; these solutions range from traditional API-based automations to complex AI agentic workflows.
• Modernize Internal Systems: Develop and scale the internal tools and processes that enable teams to move faster, utilizing a blend of AI-driven agents and standard programmatic automations to solve operational needs.
• Own the Backend: Maintain and expand our internal microservices architecture, primarily running on TypeScript and NodeJS.
• Cloud Infrastructure Management: Independently manage and optimize our cloud infrastructure (we primarily use Google Cloud Platform), ensuring our internal tools and AI services are performant, secure, and scalable.
• Build Service Integrations: Act as the master of APIs, integrating disparate internal and external services (Salesforce, Slack, Big Query, data warehouse etc.) to create seamless data flows for both users and AI agents.

We’re definitely looking for you if you have...

• Innovative & Experimental Mindset: You are naturally curious and enjoy experimenting with new technologies. Our work involves frequent exploration of emerging tech stacks and AI libraries, so you should be comfortable navigating ambiguity and testing new tools.
• A Builder’s Background: A versatile technical background with exposure in Software Engineering, Data Engineering, or Artificial Intelligence—with a strong track record of building diverse technical solutions, internal automations, and scalable data pipelines.
• TypeScript/NodeJS Mastery: Strong proficiency in TypeScript and NodeJS (Koa/Express experience is a major plus).
• AI Implementation Experience: Proven experience building and maintaining AI agentic workflows or MCPs. You know how to leverage LLM APIs (Vertex AI/OpenAI) to build practical, task-oriented agents.
• Prompt Engineering: You have a deep understanding of prompt engineering techniques to produce high-quality, structured, and reliable outputs from LLMs. You can design, test, and iterate on prompts for complex agentic tasks.
• API Expertise: High familiarity with REST APIs and complex service-to-service integrations.
• Self-Driven Learning: The ability to dive into microservices, understand its logic, and implement modern solutions without constant supervision.
• Collaborative Mindset: The ability to translate needs from most internal teams into technical requirements that solve real-world problems for non-technical stakeholders.

Bonus Points for:

• Automation Platforms: Experience with workflow automation tools like Zapier, n8n, or similar platforms used to build and orchestrate agentic workflows.
• React Skills: Ability to build or tweak frontend admin dashboards to make your automations accessible to internal users.
• AdTech Background: Familiarity with Meta GraphAPI, TikTok Ads, or Google Ads APIs.

As a Paid Media Specialist you will...

• Traffic and QA campaigns in Smartly across Meta, TikTok, Snap, Pinterest, LinkedIn, and Google/YouTube– ensuring builds are compliant, best-practice, and ready for client activation.
• Implement and validate Smartly features (templates, automations/guardrails, feeds/catalogs, reporting) to speed up time-to-value and reduce manual work.
• Analyze performance and provide optimization recommendations (creative, structure, audience/placements, measurement/reporting) while the client owns budget changes and pushing live.
• Support testing roadmaps by setting up tests in Smartly, validating inputs, and summarizing learnings for client adoption.
• Support weekly customer syncs by prepping updates, tracking action items, and executing trafficking/implementation/enablement requests.
• Build enablement assets and help run trainings/office hours (checklists, SOPs, quick guides) to drive client self-sufficiency.
• Partner with Product/Engineering by documenting bugs/blockers, escalating with clear repro steps, and feeding recurring themes into playbooks.

We are looking for you if you...

• Are driven, curious, and eager to learn fast and make an early impact at Smartly.
• Have strong interest in paid social and/or programmatic, with appetite to build fluency across platforms and buying motions.
• Have 1-2 Years of media buying or campaign ops experience with monthly media budget above $150k (internship/coursework/projects/entry-level) with fundamentals in structure, objectives, creative, and measurement.
• Are data-minded and able to turn complex inputs into clear, actionable recommendations.
• Are a strong communicator and team player who can explain buyer concepts simply.
• Have Google/YouTube a big plus (programmatic familiarity also a plus)

As a Paid Media Specialist you will...

• Traffic and QA campaigns in Smartly across Meta, TikTok, Snap, Pinterest, LinkedIn, and Google/YouTube– ensuring builds are compliant, best-practice, and ready for client activation.
• Implement and validate Smartly features (templates, automations/guardrails, feeds/catalogs, reporting) to speed up time-to-value and reduce manual work.
• Analyze performance and provide optimization recommendations (creative, structure, audience/placements, measurement/reporting) while the client owns budget changes and pushing live.
• Support testing roadmaps by setting up tests in Smartly, validating inputs, and summarizing learnings for client adoption.
• Support weekly customer syncs by prepping updates, tracking action items, and executing trafficking/implementation/enablement requests.
• Build enablement assets and help run trainings/office hours (checklists, SOPs, quick guides) to drive client self-sufficiency.
• Partner with Product/Engineering by documenting bugs/blockers, escalating with clear repro steps, and feeding recurring themes into playbooks.

We are looking for you if you...

• Are driven, curious, and eager to learn fast and make an early impact at Smartly.
• Have strong interest in paid social and/or programmatic, with appetite to build fluency across platforms and buying motions.
• Have 1-2 Years of media buying or campaign ops experience with monthly media budget above $150k (internship/coursework/projects/entry-level) with fundamentals in structure, objectives, creative, and measurement.
• Are data-minded and able to turn complex inputs into clear, actionable recommendations.
• Are a strong communicator and team player who can explain buyer concepts simply.
• Have Google/YouTube a big plus (programmatic familiarity also a plus)

We’re looking for a knowledgeable and self-starting Technical Art Director to help our clients get the most out of their Google Display creative and media with Smartly. This person will work closely with our clients and design team to drive innovation, provide design expertise, and safeguard our process.

As a Technical Art Director at Smartly, you will…

• Be the guardian of our creative process – in front of clients, and in collaboration with our design and production teams
• Lead conversations with clients about our process – what to expect at each stage, and what is needed from them
• Collaborate and communicate effectively with client services, creative leadership, design, production, project management and QA at every stage of the process
• Be on the lookout for areas of risk or friction, and take action to resolve issues within the process
• Share knowledge of best practices within digital advertising and content with clients, as it relates to our product and process.
• Advise, review and critique design outputs at all stages of the Smartly creative process.
• Know our product inside and out, and how clients can use Smartly with their own creative guidelines to get the most out of their campaigns.
• Explain complex topics – such as creative production techniques – to clients who may not have any design experience.

We're definitely looking for you, if you...

• Have minimum 5 years experience in digital advertising or studio management.
• BA or BFA in Graphic Design or equivalent experience.
• Are knowledgeable of the capabilities of HTML5 and principles of dynamic advertising is a must.
• Are knowledgeable of best practices in digital marketing and advertising.
• Are familiar with popular social media platforms.
• Have experience working with designers and creative teams.
• Are knowledgeable of Adobe Photoshop, Illustrator, Figma and other industry standard tools
• Have excellent presentation and communication skills 
• Are skilled in the art of prioritizing and managing work and resources across engagements based on short- and long-term needs.

#LI-Hybrid

About the Role

The Solutions Specialist solves operational and technical workflow challenges by designing, building, and maintaining scalable automations and custom solutions within the Smartly platform and Google Apps Script environment. This person partners with internal teams and clients to translate business requirements into reliable workflows, scripts, integrations, and platform configurations that improve efficiency, accuracy, and scalability. In the first 12 months, this hire will be accountable for reducing manual work, improving implementation quality and stability, and expanding regional delivery capacity through faster, more standardized technical solutioning. They will also help strengthen troubleshooting, QA, documentation, and knowledge sharing across the team.

As a Solutions Specialist at Smartly, you will …

• Partner with internal stakeholders and clients to understand business, workflow, and technical requirements.
• Translate requirements into technical specifications, Smartly configurations, scripts, automations, and scalable process improvements. 
• Build, test, deploy, and maintain Smartly workflows, templates, rules, and custom automations.
• Develop and optimize Google Apps Script solutions for data processing, validation, reporting, and operational efficiency. 
• Research, design, and implement bespoke solutions using APIs, JSON-based data flows, and scripting to solve customer use cases.
• Troubleshoot and resolve issues across scripts, APIs, integrations, and Smartly workflows, including cases with incomplete or ambiguous information.
• Perform QA and monitoring to ensure reliability, performance, stability, and appropriate error handling of custom implementations.
• Document bugs, implementation details, and best practices, and contribute to internal tools, documentation, and scalable team knowledge sharing.

We're definitely looking for you, if you have...

• Proficiency in JavaScript and Google Apps Script. 
• Experience working with APIs, JSON structures, and data workflows.
• Strong analytical, troubleshooting, and debugging skills in automation or API-driven environments.
• Ability to translate business requirements into technical solutions and scalable workflows.
• Strong verbal and written English communication skills.
• Ability to explain technical concepts clearly to non-technical stakeholders. 
• Structured, logical problem-solving approach with strong attention to detail and quality assurance.
• Willingness to work flexible hours to support global or cross-regional collaboration.
• Familiarity with Smartly platform workflows, templates, and rules.
• Experience supporting integrations with Meta, Google Ads, YouTube, DV360, or Campaign Manager 360.
• Familiarity with Git, AWS, or Google Cloud Platform.

As a member of Managed Service Support at Smartly, you’ll be part of our Managed Services team, supporting the delivery of high-quality digital advertising campaigns for some of the world’s leading brands. Working closely with Senior Project Managers, designers, and developers, you’ll play a key role in ensuring creative assets are accurate, on-brand, and ready to launch. This is a hands-on, detail-oriented role focused on coordination, quality assurance, and reliable execution in a fast-paced, global environment.

As a Managed Service Support at Smartly, you will …

• Support the Senior Project Manager in the overall delivery of a campaign
• Perform asset review and coordinate with developers for a full technical review, ensure all assets are complete and correct and flag any issues that might be encountered
• Perform storyboard and mock QA
• Ensure all storyboards/mocks submitted to clients are aligned with the brand guidelines
• Responsible for the accurate implementation of all revision requests sent by the client
• Liaise with the design and development team in the successful production of creatives
• Check campaign reports for defaults and flag any issues

We're definitely looking for you, if you ...

• Have at least 1 year experience in campaign or project management role preferred
• Are knowledgeable of the digital advertising industry landscape
• Have flawless written and verbal communication skills
• Basic proficiency in Google Sheets for data tracking, updates, and reporting
• Are able to negotiate and able to deliver difficult news to clients and all other stakeholders
• Have excellent time management and prioritization skills
• Are able to manage a team of developers and assign and prioritize tasks well
• Have great attention to detail
• Are highly organized and a self starter
• Can multitask and meet critical deadlines in a fast-paced environment
• Are a good team player and must come with a positive working attitude
• Are amenable to work on either of the following shifts: APAC/EMEA/North America
• Must be able to work in a hybrid setup with required in-office presence on Tuesdays and Thursdays

#LI-HYBRID

Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology?

As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one.

You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly.

As a Technical Account Manager at Smartly, you will…

• Serve as the primary technical and operational point of contact for customers during onboarding

• Support platform and ad account integrations, ensuring correct and timely product setup

• Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization

• Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution

• Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy

• Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks

• Analyze campaign performance and translate data into actionable insights and optimization recommendations

• Apply industry and platform knowledge to support problem-solving and idea generation

• Contribute to documentation of best practices and process improvements to support scalable delivery

We’re looking for you if you…

• Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role

• Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs)

• Bring familiarity with digital advertising platforms or marketing technology (preferred)

• Communicate clearly and confidently with both customers and internal stakeholders

• Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment

• Take a proactive, detail-oriented, and collaborative approach to your work

• Are able to work Eastern Time (ET) hours to support global and US-based customers

• Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days

• Are curious, adaptable, and motivated to continue learning in the digital advertising space

 #LI-HYBRID

As a Paid Media Specialist you will...

• Traffic and QA campaigns in Smartly across Meta, TikTok, Snap, Pinterest, LinkedIn, and Google/YouTube– ensuring builds are compliant, best-practice, and ready for client activation.
• Implement and validate Smartly features (templates, automations/guardrails, feeds/catalogs, reporting) to speed up time-to-value and reduce manual work.
• Analyze performance and provide optimization recommendations (creative, structure, audience/placements, measurement/reporting) while the client owns budget changes and pushing live.
• Support testing roadmaps by setting up tests in Smartly, validating inputs, and summarizing learnings for client adoption.
• Support weekly customer syncs by prepping updates, tracking action items, and executing trafficking/implementation/enablement requests.
• Build enablement assets and help run trainings/office hours (checklists, SOPs, quick guides) to drive client self-sufficiency.
• Partner with Product/Engineering by documenting bugs/blockers, escalating with clear repro steps, and feeding recurring themes into playbooks.

We are looking for you if you...

• Are driven, curious, and eager to learn fast and make an early impact at Smartly.
• Have strong interest in paid social and/or programmatic, with appetite to build fluency across platforms and buying motions.
• Have 1-2 Years of media buying or campaign ops experience with monthly media budget above $150k (internship/coursework/projects/entry-level) with fundamentals in structure, objectives, creative, and measurement.
• Are data-minded and able to turn complex inputs into clear, actionable recommendations.
• Are a strong communicator and team player who can explain buyer concepts simply.
• Have Google/YouTube a big plus (programmatic familiarity also a plus)

About the Role

We are looking for a Solutions Specialist who will focus primarily on building, automating, and maintaining solutions within the Smartly platform and Google Apps Script environment. This role is ideal for someone with strong technical curiosity, solid scripting fundamentals, and the ability to quickly learn digital marketing concepts. You’ll partner closely with internal teams and clients to translate business requirements into scalable, efficient workflows.

This is a hands-on technical role where you will create custom automations, troubleshoot complex issues, and guide clients on how best to leverage Smartly’s capabilities. Prior AdTech experience is beneficial but not required—what matters most is your learning agility, problem-solving ability, and comfort working with APIs, scripts, and data.

As a Solutions Specialist at Smartly, you will …

Client & Internal Collaboration

• Work closely with internal teams and client stakeholders to deeply understand business or workflow requirements.
• Translate those needs into technical specifications, scripts, automations, or Smartly platform configurations.
• Explain technical concepts clearly to non-technical audiences.

Solution Development & Automation

• Build, test, and maintain Smartly workflows, templates, rules, and custom automations.
• Develop and optimize Google Apps Script solutions to support data processing, validation, reporting, and operational automation.
• Research and design bespoke solutions using APIs and scripting to solve specific customer use cases.

Troubleshooting & Quality Assurance

• Diagnose and resolve issues across scripts, APIs, and Smartly workflows—even when information is incomplete.
• Perform thorough QA and testing to ensure reliability, performance, and error handling.
• Monitor and maintain long-term stability of custom implementations.
  
  

Integration & Platform Support

• Support client integrations with advertising platforms such as Meta, Google Ads, YouTube, DV360, and Campaign Manager 360.
• Identify bugs or platform issues and deliver clear documentation and reproduction steps for Engineering teams.

Internal Contribution

• Improve internal tools, documentation, and best practices for scalable solution development.
• Contribute to shared knowledge across the team by identifying opportunities to automate or streamline processes.

We're definitely looking for you, if you have...

Technical Skills

• Proficiency in JavaScript and Google Apps Script.
• Comfortable working with APIs, JSON structures, and data workflows.
• Experience with HTML5 and CSS.
• Familiarity with Git, AWS, or Google Cloud Platform (GCP) is beneficial.

Learning & Problem-Solving

• Ability to quickly learn marketing concepts such as campaign structure, optimization strategies, and attribution models.
• Strong analytical and debugging skills, especially when working with automation or API-driven systems.
• Structured problem solver with a logical, methodical approach.

Communication & Collaboration

• Strong verbal and written communication skills in English.
• Capable of simplifying technical ideas for non-technical partners.
• Collaborative mindset with comfort working asynchronously across regions.

Additional Requirements

• Willingness to work flexible hours to support global time zones.
• Curious, self-driven, and proactive in identifying opportunities to improve workflow efficiency.

#LI-HYBRID

Smartly is looking for a Quality Analyst to conduct functional and manual testing of creative ads across different browsers and platforms. The role involves collaborating with developers to optimize campaigns. Ideal candidates should have strong attention to detail, critical thinking, and adaptability in a fast-paced environment.

As a Quality Analyst at Smartly, you will...

• Conduct functional and manual testing procedures on HTML5 creative ads on different browsers and platform
• Check and ensure the consistency of image and video assets
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Write comprehensive test cases and execute tests following standards and best practices
• Responsible for the overall quality of the creative ads ensuring that it will look and work as designed
• Create reports documenting revisions and other details
• Report bugs and errors to solutions and development teams
• Collaborate with the developers and other teams as needed
• Provide optimization support on campaigns

We're definitely looking for you, if you...

• Are able to adapt quickly to fast-paced and dynamic work environments
• Have excellent attention to details
• Have good communication and critical thinking skills
• Are a team player and must come with a positive working attitude
• Have familiarity with cross-browsing tools (e.g. BrowserStack)
• Doubleclick Studio experience is a plus
• Basic knowledge on HTML5
• Are amenable to work on a shifting schedule and hybrid work set up 

#LI-HYBRID

Are you passionate about helping designers elevate their creative workflows through advanced tooling? Do you enjoy empowering creative teams to adopt new technologies and drive meaningful impact in their day-to-day work?

As the Creative Specialist at Smartly, you will enable designers to get the most value out of Smartly’s Creative Suite by delivering expert training, supporting strategic customer conversations, and ensuring seamless integration with industry-standard design tools. You will play a key role in driving product adoption, customer satisfaction, and long-term retention by equipping creative teams with the skills and knowledge to succeed.

As the Creative Specialist at Smartly, you will…

• Act as the main subject matter expert on Smartly’s Creative Suite and creative tooling, supporting Customer Success, Sales, and Product with advanced creative guidance.
• Partner closely with Customer Success to support pitches, demos, and exploratory creative conversations focused on advanced capabilities and workflows.
• Build and deliver training programs, workshops, and best practice sessions for new and experienced designers using Smartly’s tools.
• Conduct expert-level live demos (virtual and in-person) to help designers integrate Smartly with Adobe Creative Cloud, Figma, After Effects, and other industry-standard tools.
• Collaborate with teams across Customer Success, Sales, and Product to identify common creative pain points, upskilling needs, and opportunities to improve user adoption.
• Develop documentation, guides, tutorials, and templates to support ongoing creative education and self-serve learning.
• Measure the effectiveness of training and enablement programs using adoption, retention, and customer feedback metrics, and iterate based on insights.
• Stay current with design trends, creative software, AI in creative, and evolving advertising best practices to ensure Smartly’s creative training is modern and relevant.

We are looking for you, if you…

• Have at least 4 years of hands-on experience as a designer, with strong expertise in digital advertising, graphic design, UI/UX, illustration, or motion design.
• Are highly proficient in Adobe Photoshop, Illustrator, Figma, After Effects, and familiar with HTML5 and other creative tools.
• Have proven experience delivering creative or technical training to advanced learners.
• Can clearly communicate and demo complex creative concepts to experienced designers.
• Understand creative workflows end-to-end, especially within digital advertising and campaign production.
• Are empathetic, customer-focused, and comfortable driving designer-to-designer conversations.
• Can manage multiple projects independently in a fast-paced environment.
• Have experience with LMS platforms or content creation tools (a plus).
• Hold a degree in Graphic Design, UI/UX, or a related field—or equivalent experience.

#LI-CD1 #LI-HYBRID

Smartly’s Customer Onboarding team is hiring a Platform Specialist. You will play a critical role in ensuring customers are confident, capable, and successful in using Smartly day-to-day.

This is a hands-on role where you’ll work directly with customers - delivering personalized product training, walking them through workflows, and helping them apply Smartly’s tools to their unique business needs.

As a Platform Specialist at Smartly, you will...

• Be an Expert in the Smartly platform and every workflow and use case that our customers would use it for.
• Conduct 1:1 and Small Group Training: Deliver engaging, hands-on product training sessions to customers at different stages - onboarding, new feature rollouts, and ongoing education
• Tailor Learning to Customer Needs: Adapt training sessions to match each customer’s goals, use cases, and level of expertise
• Support Adoption & Retention: Ensure customers feel confident in using Smartly’s platform effectively, driving adoption and long-term satisfaction
• Be the Go-To Educator: Act as a trusted advisor during customer training, answering questions, troubleshooting in real time, and providing practical guidance
• Collaborate Across Teams: Work closely with Customer Success Managers and Support to identify training needs and deliver timely education
• Stay Up-to-Date: Keep ahead of product updates and ensure customers receive clear and accurate guidance on new features and best practices

We're definitely looking for you, if you...

• 3+ years in customer training, onboarding, or enablement, preferably in SaaS, MarTech, or digital advertising
• Strong track record of delivering live, hands-on training sessions (in-person and virtual)
• Excellent communication, patience, and presentation skills with the ability to simplify complex workflows
• Empathy and adaptability - you’re comfortable adjusting your style to different customer personalities and levels of expertise
• Passion for customer success and a service-first mindset
• Ability to translate complex, technical concepts and workflows into clear, compelling stories that resonate with customers and bring the product vision to life

#LI-HYBRID