Customer Success / Sr Customer Success Manager (US-Region)

Experience: 7+ years

Location: Bangalore/Coimbatore/ India (Remote)

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.

• Onboarding
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
  • Work with customers to establish critical goals or other key performance indicators for Go-live.
  • Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
  • Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time

• Adoption and Value Quantification:
  • Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
  • Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support
  • Conduct product demonstrations and presentations under the guidance of experienced
  • Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates

• Customer Experience/Engagement

• • Integrate retention, adoption, user experience and happiness as part of every customer engagement
  • Partner with CS Operations to plan outreach campaigns based on customer
  • Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
  • Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
  • Travel to the USA and Europe on Business Visa to grow customer network when required

• Renewal /Upsell/Cross Sell
• • Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
  • Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers

What do we require?

• Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
• Experience in handling Enterprise customer accounts in the current / previous roles
• Strong customer management skills during advocacy/escalation with ability to influence clients'
• Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
• Willingness to learn and understand our solutions and being able to teach the product to our customers
• Time management skills and the ability to multi-task across multiple
• Worked and interacted with F500 organizations in the North American or European markets
• Exceptional communication skills, both oral and written, coupled with excellent listening skills
• Comfortable working in extended time zones to align with the global team and in a fast-paced environment

What’s more in store? 

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. 

Why AppViewX? 

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role 

We are looking for an experienced Manager, Field Marketing to join our team. This is a hybrid role based in Bangalore, India, reporting to the Director Marketing, India within the Marketing department. You’ll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, and drive home big wins for the world’s cloud security leader and our customers worldwide.

What you’ll do (Role Expectations)

• Develop marketing strategy in sync with local business and global priorities by partnering with sales, SDRs, and cross-functional teams
• Run quarterly field marketing activities from awareness to demand generation to hit KPIs including pipe progression and marketing-sourced pipeline
• Deploy always-on digital marketing for top-funnel coverage and run account-centric programs for deeper penetration into larger accounts
• Manage the field marketing budget and co-op funds while driving measurable results against goals for MQLs and meetings
• Partner with CoE teams to scale marketing execution in India across communications, customer advocacy, and CXO programs

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6–12 years of in-country field marketing experience across both direct and partner-led channels with proven results in pipeline growth
• Demonstrated experience in digital and omni-channel marketing including ABM, social, SEM, and community marketing
• Analytical mindset with the ability to derive actionable business insights from data to drive smart decision-making
• Proficiency in Salesforce, Google Suite, and AI productivity tools

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Marketing or Technology; MBA preferred
• Previous experience working within a high-growth SaaS or cybersecurity vendor environment
• Proven track record of utilizing AI tools for field marketing executions such as personalization, lead generation, and workflow automation

#LI-Hybrid 

#LI-SP4

The Associate Service Delivery Manager (ASDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

Own customer satisfaction, retention, and value realization.
Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
Drive proactive communication, sentiment tracking, and expectation alignment.
Identify upsell/cross-sell opportunities with the Account Manager.
Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

Run unified operating cadences across Helpdesk + NOC.
Own escalation governance: tracking, RCA follow-through, and customer communications.
Maintain CRM/SFDC data accuracy and integrity.
Ensure compliance with contractual SLAs/SLOs and KPIs.
Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

Own onboarding for new unified (NOC + Helpdesk) customers.
Ensure a smooth handoff from Sales to Delivery.
Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

Deliver monthly performance reporting across both service lines.
Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
Present KPI dashboards and prioritized improvement opportunities.
Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

Monitoring/RMM: Datto RMM, VSA, VSA X
Ticketing/PSA: Autotask, Salesforce, PSAs
Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
Incident lifecycle and major-incident management fundamentals
Basic OS/network/endpoint troubleshooting
Excel and Power BI reporting

Customer Success Skills

Executive stakeholder management (Owner/C-level)
Renewal and retention ownership
Clear executive communication
Data-driven storytelling
Contract and value alignment

Professional Skills

Analytical, structured problem-solving
Excellent written and verbal communication
High accountability and ownership
Manage multiple customers in parallel
Cross-functional collaboration

Experience

0–5 years in service delivery, customer success, or managed services
Hands-on exposure to both Helpdesk and NOC workflows
MSP/IT services background preferred
Experience managing high-value accounts

SUCCESS METRICS

Renewals/retention
Compliance KPIs and SLA/SLO adherence
CSAT/NPS targets
Kaseya production adoption opportunities
Service-review cadence compliance

Job summary: 

• We are looking for a talented Enterprise Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organisation. You will be responsible for driving new enterprise revenue in India with a strong focus on Trajaan, while also growing strategic accounts across the broader Brandwatch portfolio.
• This is a hybrid AE/AM role suited to a highly commercial, enterprise seller who can both self-generate pipeline and expand existing customer relationships. The ideal candidate will have a strong track record in enterprise SaaS sales with a skill-set including, but not limited to, prospecting, pipeline generation, complex deal management, executive stakeholder engagement, renewal negotiation, upselling and especially cross-selling. A key part of this role will be leading with Trajaan as a strategic growth priority, while identifying opportunities to expand into other Brandwatch solutions where relevant.
• You will drive growth by engaging some of India’s largest organisations, challenging the way customers think about search intelligence, consumer intelligence and digital strategy, and positioning how Trajaan and Brandwatch can support those evolving priorities. You would be a great fit if you are comfortable building from the ground up, owning the full commercial cycle, and balancing a hunter mindset with strong account growth instincts.

What you will do:

• Drive new enterprise business growth in India, with a primary focus on Trajaan and a secondary focus on the wider Brandwatch portfolio;
• Build and manage a robust pipeline through proactive outbound prospecting, self-generated opportunities, partner collaboration and internal support functions;
• Own the full sales cycle from initial outreach and discovery through solutioning, commercial negotiation and contract execution;
• Lead land-and-expand motions across strategic accounts, identifying upsell and cross-sell opportunities;
• Build long-term relationships with senior stakeholders across Marketing, Insights, Digital, Strategy, Communications and related enterprise functions;
• Act as a trusted advisor to customers by challenging the status quo and promoting how Trajaan and Brandwatch can support growth, visibility and competitive advantage;
• Maintain constant engagement with accounts post-sale, partnering with Customer Success and internal stakeholders to drive adoption, value realisation, retention and expansion;
• Identify commercial risk and collaborate with internal teams to clear blockers, protect revenue and support successful renewals where relevant;
• Be the primary point of contact for the customer on all commercial and contractual matters within your portfolio;
• Partner with internal Brandwatch and Cision stakeholders to align account plans with the customer’s business priorities and strategic goals;
• Develop strong market knowledge across enterprise sectors in India and stay informed on trends across search, LLM visibility, digital intelligence, consumer behaviour and competitive landscape;
• Possess excellent product knowledge across Trajaan and Brandwatch solutions and lead tailored product demonstrations aligned to customer needs.
• Maintain accurate forecasting, pipeline hygiene and account activity within CRM and reporting systems.

What you will have:

• A strong background in enterprise sales and business development, with SaaS experience strongly preferred;
• 6+ years of experience in a quota-carrying sales role, ideally across a mix of new business acquisition and account growth;
• Proven ability to self-generate pipeline and win new enterprise logos in a competitive market;
• Drive and ambition to achieve and exceed sales quotas;
• Commercial acumen and comfort working towards ambitious growth targets in a highly accountable environment;
• Experience managing complex, multi-stakeholder sales cycles and negotiating commercial agreements with enterprise customers;
• Experience in growing existing client relationships through upsell, cross-sell and renewal ownership where required;
• A results-oriented, highly motivated and enthusiastic attitude, with the ability to work independently in a fast-paced environment;
• Familiarity operating in a high-growth, high-velocity sales environment;
• Outstanding consultative selling skills, including objection handling, negotiation, influencing and value-based solution selling;
• Ability to build strong relationships with internal and external stakeholders;
• Excellent English communication skills; additional Indian regional language capability would be an advantage;
• Deep interest in or knowledge of search intelligence, digital intelligence, consumer insights, social media, marketing technology or customer experience.

Soft skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision-making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership;
• Strong commercial curiosity and a proactive mindset;
• Proficiency with tools such as Salesforce, Salesloft, 6Sense or similar;
• Use of, implementation and understanding of sales processes and methodologies.

Nice to have:

• Experience selling search intelligence, consumer intelligence, marcom or insights-focused solutions;
• Experience selling into enterprise accounts in India;
• Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.
• Experience working with partner or reseller ecosystems.

Digital Asset Manager

In the role of a Digital Asset Manager, you will be responsible for managing the delivery of digital and print assets to platforms and vendors and administering the uploads to the Digital Asset Management system for one of MediaMonks’ biggest clients. Our creative production teams across the globe produce content for every possible channel you can think of on a daily basis. All this content has to be properly structured, named, tagged and stored in our client’s DAM platform as well as uploaded to various platforms for trafficking following the respective guidelines and naming conventions. 

In addition to that, you are responsible for training new team members, offering first-line support on user questions, PM queries, and producing documentation and reporting for each delivery. 

Our DAM also has an asset library, used by our client and their agencies. You can assist our monks with questions they receive from these parties too. Part archivist/vault, part technology wizard, part instructor, and part enforcer, you will use your skills and knowledge to help the team work efficiently. This is high-volume, high-velocity work. Accuracy is critical and new material will be coming in from many teams. 

Our ideal candidate is a fast and flexible go-getter who jumps on tasks at hand but also looks ahead at what is coming in the (near) future) collaboration with our creative and operational team is key here.
You have a solution-oriented mindset, a sharp eye for detail, a knack for building and maintaining processes and relationships, and a natural aptitude for collaboration and tech.

In this role, you will:

• Your key objective is flawless, timely & complete syndication of assets to platforms and DAM using the right naming conventions and metadata. All efforts to ensure assets can be trafficked and found in a heartbeat.
• Follow asset delivery protocols for each project to the dot while navigating at times uncertain platform delivery requirements through collaboration with PMs and QA team. 
• Produce delivery reports according to the predefined protocols and attach those to the corresponding JIRA tasks. 
• Flag in advance any risks related to the timeliness or completeness of the delivery of the files. 
• Your role is key in making our collaboration with clients a success. If assets are not delivered to platforms on time - a campaign start is at risk and the content team effort to produce the assets on time is annulled.
• Proactively flag any discrepancies in the requirements or the process and propose solutions/updates to the established process. 
• Maintain and update delivery checklists to ensure consistent processes across all projects and Delivery Teams.
• Develop and maintain training materials for both the DAM and its integrated tools.
• Train new and existing monks where needed on our DAM, asset review and approval platform and asset library.
• Collaborate with your counterparts in other time zones.
• Answer first-line support questions on the use of the DAM and the asset library.

Experience you already have:

• 2-4 years of professional experience as a Digital Asset Manager and asset delivery in advertising and marketing.
• Experience using a Digital Asset Management (DAM) system. Preferably as administrator, or at least as librarian/curator.
• You’re experienced in working with creative, ops and account teams.
• You combine asset management with critical thinking and a hands-on approach; this enables you to ask the right questions and waterproof training materials and feature requests for future development.
• You have a strong understanding about the different types of assets used to make creative work (image, video, sound, font, animation, templates, etc.)
• An ability to adapt quickly and accommodate creative requirements without compromising compliance and integrity.
• Fluent in English, both written and verbal, with excellent communication skills.
• You are a consummate networker and relationship builder with the ability to navigate a global organization.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work under pressure of tight deadlines and changing priorities.

#LI-SC1

#Hybrid

The Challenge 

Senior Managers of Engineering at OneTrust will make long-term strategic and technical contributions. These individuals set strategic goals for the team, hire engineers, and prioritize projects. You'll be involved technically, too. Developing new products, identifying requirements, and executing with excellence. 

Your Mission 

Drive strategic planning and execution while developing key technologies that will enhance OneTrust's long-term, proprietary strategic position. Create new concepts from initial design all the way to market release. 

You Are

Experienced overseeing end-to end-development activities while monitoring reliability and performance of all internal systems and suggesting improvements when required. You will ensure compliance with security regulations while managing software development projects by setting requirements, goals, and timelines. 

• Designing strategies for future development projects based on the company’s overall objectives and resource availability 

• Implementing innovative technologies 

• Coordinating with internal and external stakeholders 

• Providing technical oversight to your team 

• Ensuring projects are delivered according to schedule 

• Good at finding opportunities to improve development processes 

• Experienced building out onboarding and mentoring programs to teach and train other engineers in order to incubate individual and team growth 

Your Experience Includes 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field  

• 12+ years of engineering experience with a strong track record of successful development and delivery of complex, enterprise-class software that results in material market impact 

• Recent experience in development, operations, troubleshooting, and managing teams 

• Understanding of how to operate in a DevOps model 

• Proven critical thinking and advanced analytical skills and qualities 

• Strong consulting skills and tactful conflict management skills 

• Systematic problem-solving approach coupled with a strong sense of ownership and drive 

• System design and architecture experience 

• Design and architecting large complex distributed systems 

• Deep knowledge of data structures and programming 

• Ability to think of various Algorithms, given a problem 

• Solid understanding of agile software development lifecycle 

Scopely is looking for a VIP Lead to join the GSN Casino team. The position can be based in Bangalore, India, Tel Aviv, Israel or Barcelona, Spain.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

With 30M+ downloads, GSN Casino is home to slots, bingo, cards, and more!  Team members are distributed across the globe with hubs in Bengaluru, Tel Aviv, Barcelona, among others.

What You’ll Do

As the VIP Lead, you will manage a team of VIP Managers and look after our most valuable players. You will manage the work, internal and external resources associated within the VIP department, including crafting requirements, delegating responsibilities, developing and executing strategies that offer a new, vibrant layer of service for the VIP players. The right candidate will have creative and effective solutions to maximize VIP engagement, strengthen player loyalty, and showcase our appreciation for their dedication.

In this role, you need to be collaborative, organized and resourceful, with the ability to communicate effectively across different levels within the company as you guide the VIP team and stakeholders whom you will work with closely to successfully execute on multiple projects and initiatives simultaneously. You will also need to have full grasp into VIP operations to continue to propose ways to refine and improve existing programs/projects to meet the changing needs of the department by regularly reviewing processes, reporting and industry standards.

The VIP Lead will report directly to the Head of Product and will work in collaboration with multiple cross-functional teams, such as LiveOps, Roadmap, Game Design etc. Responsibilities may include:

• Manage the VIP Account management program and overarching strategy and performance KPIs in collaboration with the PX manager
• Guiding training and supporting staff performance and growth
• Motivate and support internal and external teams to ensure project goals, objectives, milestones, and deliverables are achieved
• Onboarding: in charge of coordinating new hires orientation and training
• Centralize VIP documentation on Confluence/Drive
• Draw insights from PX data and VIP Feedback, and assist stakeholders in designing solutions to improve the VIP experience
• Oversee and direct a group of VIP support agents to keep VIP attrition low and VIP satisfaction high
• Collaborate on the creation of loyalty programs
• Work with the Community and PX teams to understand upcoming events, product updates, and ensure that your VIPs are kept up to date
• Analyze performance, identify the best opportunities for optimization, and regularly iterate to maximize results

What We’re Looking For

• 4+ years experience in VIP account management for a mobile game or any mobile product with a dynamic roadmap
• Experience in revenue generation/sales campaigns
• Solid experience supporting teams and working with multiple business units (customer support, developers, business, operations, etc.) to drive large projects focused on service and products with measured results
• You are highly organized, detail-focused, timely, and results-driven. You have a strong sense of ownership and accountability for success of operations
• Experience in mobile products and agile environments
• Experience with marketing automation and CRM tools
• Data-driven with an ability to understand trends and find ROI-positive solutions
• Tremendous communications skills, including excellent written and spoken English
• Must have a passion for conflict resolution and problem-solving
• Strong evidence of contributing to customer satisfaction, retention & engagement
• Ability to analyze and draw conclusions from raw data
• Need to have creative impulses and the confidence to share ideas with teammates
• Outgoing, likable, enthusiastic, and driven to achieve results

Bonus Points

• Ability to produce target-specific program and report accordingly
• Proven experience in VIP portfolio / ROI driven growth
• Proven experience in analytical, reporting, and budget management

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

The Role:

Anaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team in Bangalore, India. 

This role goes beyond traditional customer success. You will operate as a strategic advisor and transformation partner, helping our enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.

This is what you will do at Anaplan

As a Senior CSBP, you will manage a portfolio of enterprise customers with the primary goal of maximizing their ROI on the Anaplan platform while owning the end-to-end lifecycle (onboarding, implementation, adoption, renewals, expansion) through a value-based selling mindset.

Strategic Partnership & Executive Engagement

• Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor and aligning on strategic priorities, value realization, AI transformation, and long-term investment decisions.
• Lead outcome-driven Executive Business Reviews (EBRs), presenting compelling narratives that connect Anaplan's capabilities to the customer's strategic priorities and clearly articulate business value to influence renewal, expansion, and investment decisions.
• Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster self-sufficiency and scale while enabling stakeholder alignment, prioritization, and scalable adoption.

Value Realization & Adoption

• Drive measurable ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption phases ensuring strong customer health.
• Proactively monitor platform usage and sponsorship, identifying risks and deploying targeted action plans to drive sustained adoption and protect renewals.
• Develop and execute customer success plans aligned to value realization, adoption, and growth objectives.
• Develop customer success assets and playbooks and help drive customer references and case studies to reinforce value realization and support expansion.
• Drive enablement, training, and best practices to foster adoption and customer self-sufficiency.

Commercial Growth & Expansion

• Identify and drive platform expansion opportunities, including AI use cases, across key business functions (Supply Chain Planning) to increase platform footprint and business value.
• Collaborate with Sales and Partners to build and progress pipeline within existing accounts through structured account prioritization and pipeline development.
• Proactively identify and mitigate renewal risks in partnership with Renewal Managers and Account Executives to secure and grow the commercial relationship ensuring high retention and strong NRR, and predictable renewals.
• Translate Anaplan’s platform and AI capabilities into clear business value to drive expansion and customer investment.

Customer Advocacy & Internal Collaboration

• Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community), advocating for their needs and ensuring objectives are aligned across business and technical stakeholders.
• Act as a primary point of escalation, focusing on swift resolution and maintaining positive momentum to maintain customer confidence and protect customer health.
• Contribute to the development of customer success assets, playbooks, and customer case studies to strengthen the Anaplan community.
• Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty while identifying growth opportunities.
• Promote and support engagement with Anaplan through community usage, user groups, and event participation.
• Act as the primary customer contact, managing stakeholders across business and IT and driving change management initiatives.

Your Qualifications

• 10+ years of work experience in customer-facing roles such as customer success, presales or management consulting with experience driving renewals and expansion.
• Deep subject matter expertise in Supply Chain Planning space with a strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
• Hands-on experience from consulting or implementation perspective on supply chain planning products such as Anaplan, SAP IBP, Kinaxis, Blue Yonder, O9 Solutions etc.
• Excellent communication, presentation, and interpersonal skills, with a consultative and value-oriented approach.
• Ability to translate technical platform capabilities into business value for customers.
• Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus

The Technical Success Manager Lead will oversee and guide a team of Technical Success Managers while directly contributing to strategic customer engagements. This role will be pivotal in aligning customer needs with ABBYY’s solutions to maximize value realization. As a leader, you will ensure best practices in technical success and foster a culture of customer-centric innovation. 

Roles & Responsibilities 

Leadership & Team Management: 

• Lead, mentor, and support a team of Technical Success Managers, ensuring alignment with company goals and customer success objectives.
• Establish frameworks and processes for value discovery and delivery, ensuring consistency across customer engagements.
• Serve as an escalation point for complex customer challenges, collaborating with internal teams to resolve issues promptly.

Strategic Customer Engagement: 

• Conduct high-level value discovery sessions with strategic accounts, ensuring customer goals and business objectives are clearly defined and met.
• Build and maintain strong relationships with executive-level stakeholders in customer and partner organizations.
• Collaborate with account managers, pre-sales teams, and other technical leaders to deliver seamless customer experiences and drive adoption.

Process Improvement & Innovation: 

• Identify opportunities to streamline customer success processes and introduce scalable, repeatable frameworks for customer engagement.
• Advocate for customer needs within ABBYY, driving initiatives to enhance product capabilities and customer satisfaction.
• Develop and refine success metrics to measure team performance and customer outcomes.

Enablement & Advocacy: 

• Design and implement training programs for customers and partners to promote product adoption and success.
• Lead initiatives to gather, analyze, and act on customer feedback to improve products and services.
• Drive customer advocacy efforts, including case studies, references, and success stories.

Operational Excellence: 

• Monitor and manage team workloads, ensuring efficient delivery of customer success projects.
• Analyze customer usage patterns, adoption trends, and churn risks to guide proactive engagement strategies.
• Report regularly to senior leadership on team performance, customer health, and strategic insights.

Requirements 

Experience & Skills: 

• 7+ years in a customer-facing technical role (e.g., Pre-Sales, Professional Services, Technical Account Management), with at least 3 years in a leadership capacity.
• Proven experience in SaaS environments, with a deep understanding of subscription-based business models.
• Expertise in technologies such as OCR/ICR, Intelligent Document Processing, Enterprise Automation, RPA, ECM, BPM, or Process Mining.

Leadership Qualities: 

• Strong track record of building and leading high-performing teams in customer success or related disciplines.
• Exceptional communication and interpersonal skills, with the ability to engage diverse stakeholders, from technical teams to executives.
• Demonstrated ability to drive alignment across departments and manage competing priorities effectively.

Technical Acumen: 

• Strong ability to bridge the gap between technology and business, translating customer needs into actionable solutions.
• Experience with software implementation, technical troubleshooting, and delivering enterprise-scale solutions.
• Proficiency with analytics platforms and advanced skills in MS Office Suite or similar tools.

Soft Skills: 

• A proactive problem solver with a customer-first mindset and a strong sense of ownership.
• Excellent project management and prioritization skills, capable of overseeing multiple high-impact initiatives simultaneously.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.

Here's a snapshot of our local benefits:

• 18 Days of Paid Time Off Annually
• Medical, Accidental, and Life Insurance
• Weekly Wellness Sessions
• Monthly Healthcare Allowance

#LI-MM1

Renewal Sales Specialist -EST

Location : Bangalore

Shift : 5:30PM to 2:30AM

Rubrik is looking for an experienced Renewal Specialist for US/AMER Region based out in our Bangalore office. As a Renewal specialist, you will own & manage a renewal book of business for existing accounts customers across US and EMEA regions and is primarily responsible to ensure successful and on-time renewals.

To be successful in this role requires excellent communication, coordination with cross-functional teams such as, Account Executives, Renewal Operations, Channel Team, Legal, Customer Success, Finance and others. 

This is an ideal opportunity for someone who wants to be part of one the fastest-growing cloud data management and data security SaaS companies and have prior experience in Sales, Customer Success & Account/Channel Management.

What You’ll Do:

• Responsible for meeting Quarter on Quarter Renewal Quota & ACV Plan.
• Responsible for negotiation and driving incremental standard uplift on renewals. 
• Own, manage and review your current & upcoming renewal pipeline periodically in CRM. 
• Conduct product usage & account review  for your customers and coordinate internally with the Sales, Support & Customer Success team to help in mitigating any potential renewal risk. 
• Review, validate and provide accurate renewal quotes to distributors 120 days in advance of contract renewal date. 
• Proactively manage your individual forecast i.e for CQ +1, update renewal sentiment and renewal opportunity stage progression in CRM.
• Maintain healthy pipeline hygiene i.e for CQ +1 & monthly linearity.
• Work in close coordination with Account Executive on Upgrade+Renewal Opportunities.
• Consult with partners and customers to resolve any questions or challenges while leveraging the Account Manager and other internal teams as needed.
• Keep up with Phase - Product Training/Certifications & Company Updates
• Conduct Periodic Pipeline Review & Forecast meetings with Distributors & Partners.

Required Skills and Experience:

• 2+ years of  experience in Renewals/ Account Management/ Sales/ Customers Success in SaaS
• Have exposure & experience of working with Global Customers i.e US, EMEA & APAC
• Experience working in Cloud Data Management & Security
• Prior Experience working in Channel/ Partner Ecosystem will be an add on. 
• Excellent English communication skills (written and verbal)
• Bachelor's degree in any discipline
• Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment over multiple engagements.
• Must be a self-starter with the ability to work independently or in a team environment. 

#LI-DR2

GSI Services Program Manager

Location: Bangalore, India

Job summary

We are seeking a highly skilled and customer-focused Services Program Manager to develop a post-sales enablement and service-delivery quality framework for Rubrik’s Global System Integrator (GSI) partners.  Success in this role guarantees consistent and successful service delivery from Rubrik’s largest and most complex GSI partners to ensure customer success, satisfaction, and retention worldwide.   Pro-active and assertive development of the partner services relationships is a critical success factor for this role. It is both strategic and tactical and requires clear operational oversight, strong partner advocacy, and an ability to incent and reward top performance from Rubrik SMEs at all levels within the partners’ organizations.  The ideal candidate understands how to work effectively with the Partner’s organization in collaboration with Rubrik’s Sales and Service Delivery teams to make Rubrik the preferred vendor for easy enablement and adoption of Rubrik best practices to deliver high value and margin-rich services to their largest and most complex customers.

The GSI Services Program Manager is a critical contributor in the Partner Services Operations team within Rubrik’s Global Customer Success organization.  Partner Services Operations enables partners to deliver post-sales support and services to their customers using reliable and innovative systems, processes and programs that ensure a high level of Customer Satisfaction with minimal dependence on Rubrik.  The ideal candidate will have strong technical acumen, excellent analytical and problem-solving skills, and a passion for collaborating with and advocating for partners for the benefit of our mutual customers.

Key Responsibilities

• Training & Enablement: Facilitate and track role-based training and certification to GSIs that ensures they are well-equipped to deliver services aligned with Rubrik’s company standards, in partnership with Rubrik University, Rubrik Sales, and Global Customer Success.
• Program Leadership & Management: Lead and coordinate a scalable high-growth engine of post-sales support and professional services GSI engineers.  Motivate this strategic workforce to achieve high Rubrik standards in product knowledge and service quality.
• Partner Collaboration: Build and maintain strong relationships with GSI partners and their Rubrik account teams, acting as the primary point of contact for post-sales service issues, escalations, and proactive management of a seamless hand-off from sales to services.  Must be able to navigate and present to all management levels within the partner and Rubrik organization.
• Customer Satisfaction: Maintain strong customer focus to ensure all managed partners are delivering world-class customer services, in collaboration with Rubrik, by measuring and monitoring customer satisfaction.
• Process & Quality Improvement: Implement and refine processes for support and professional services delivery, promoting best practices, scalability, and eliminating friction and inefficiencies. 
• Metrics & Reporting: Develop and maintain program KPIs, track performance metrics, and prepare regular reports for executive leadership and stakeholders. Facilitate Services QBRs to ensure continuous improvement on both sides of the partnership.  Analyze program quality metrics to correctly assess and incent high partner performance, while requiring non-performers to improve or exit the program.
• Partner Advocacy: Comprehensively understand the partners’ go-to-market strategy, global support structure, and service delivery plan; document and present partner’s approach to internal key stakeholders as an advocate for what the partners need from Rubrik to be successful.
• Support Oversight: Provide oversight on partner’s open support cases and product gaps, to ensure timely resolution and appropriate resourcing and visibility within Rubrik.  Facilitate resolution for any customer complaints regarding partner-delivered services. 

ABOUT YOU

• Bachelor’s degree in Computer Science or related technical field; advanced degree preferred.
• 10+ years of experience in program management, operations, technical support, or professional services, in a customer-facing role at an enterprise technology solution provider.
• Strong technical background and aptitude in Networking, Storage, Backup and Recovery, Cloud solutions (AWS, Azure, GCP etc.), and Hypervisors (VMware, Hyper-V, etc.). Cyber Security experience is desired. 
• Demonstrated experience working with GSIs or large multi-regional channel partners. Quickly understands the business issues, data challenges, and both the commercial and services aspects of strategic partnerships within global service delivery teams.
• Strong leadership and stakeholder management skills with excellent communication and presentation ability, specifically to summarize complex product issues into clear executive summaries.
• Strong project management background, with demonstrated success coordinating multiple programs, workstreams, and people toward common, measurable objectives.
• Highly detail-oriented with strong analytical skills, including hands-on experience analyzing customer data to facilitate data-driven decisions and to develop executive presentations. Experience with Salesforce, Atlassian, and Tableau reporting and data preferred.
• Motivated, proactive self-starter with a customer-centric mindset, focused on delivering measurable outcomes from cross-functional teams, including those outside direct influence.
• Able to work independently in a fast-paced growth environment.
• Able to travel to other locations and customer sites on occasion as required.
• Able to adjust work hours to overlap with USA and EMEA business hours as required.

It’s with that in mind that Beyond is looking to add an Implementation Specialist to our growing team. Reporting to the Manager, Implementation, you will have the opportunity to drive training efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. This role will work CET (European) working hours. 

Before reading further…

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don’t meet every point in this job description, please apply anway!

As an Implementation Specialist here’s what you will be responsible for:

• Technical Implementation: You will support the Go-to-market organization with account configuration and customizations, helping ensure a smooth onboarding and set up
• Integrations & Migrations: You will facilitate the integration and migration of Property Management Systems (PMS) with Beyond, ensuring the process is seamless for customers
• Product Integration & Readiness: You will contribute to go-to-market validation frameworks, ensuring new integrations are launch-ready, meet customer expectations, and are properly documented
• Documentation: You will create and maintain clear, up-to-date documentation on technical, product, and go-to-market processes to support both internal teams and customers
• Product Expertise: You will develop and maintain a deep knowledge of Beyond’s products, integrations, features, and pricing algorithm in order to provide expert guidance and documentation
• Troubleshooting & Support: You will address and resolve technical or integration-related inquiries, collaborating with Product and Support as needed
• Cross-Functional Collaboration: You will work closely with Product Integration, Onboarding, Customer Success and Support teams to improve processes and the overall customer experience

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Naturally Curious: Have a strong desire to understand the ins and outs of SaaS software, Integrations, Features and continuously learn
• Organized and Methodical: Effectively manage priorities and keep track of ongoing projects with attention to detail
• Exemplary: You go above and beyond - consistently exceed expectations for both teammates and customers
• Proactive: Anticipate needs, take initiative, and address challenges before they escalate
• Resolution-Oriented: Approach problems with a solution mindset, always seeking practical ways forward

Now that we’ve told you what the job looks like, here are the qualifications we’re looking for in a candidate:

• 2+ years of relevant experience in technical support, implementation
• Fluent in English 
• A solid understanding of implementation best practices 
• Experience in maintaining/creating support center articles and documentation
• Methodic and analytical thinker with strong problem-solving skills
• Attention to detail and a process-driven mindset
• Proven ability to manage multiple projects simultaneously
• Demonstrated ability to quickly learn and use cloud-based SaaS solutions
• Demonstrated ability to use, clean and format Excel tables and similar systems
• Experience with systems migrations and set-up
• Highly motivated and a driven self-starter
• Experience using tools like Jira, Posthog, Excel or similar systems is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Senior Manager of Implementation / Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet with a few additional members of our CX team
• Speak with our EMEA CX Director as a final step 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the Role

This is not a sales role. This is a thinking role - one that sits at the intersection of culture, creativity, and commercial strategy. As a Brand Solutions Manager at Goat, you will decode client briefs, identify white spaces in culture, and build idea-led solutions that don’t just win pitches - they move the needle for brands. You are a revenue enabler: the creative intelligence that makes the sale possible.

You are the person in the room who has already thought of 10 ideas before the brief has been fully read out. Every ad you watch is both a case study and a jumping-off point. You don’t consume content - you interrogate it.

What You Will Do

1. Decode client briefs and translate them into sharp, culturally resonant content and creator-led solutions that drive measurable funnel impact - from awareness through to conversion.
2. Spot emerging trends on Instagram, YouTube, and new-age platforms before they peak - and proactively build brand ideas around them, not after them.
3. Architect end-to-end brand solutions - influencer strategy, social-first IPs, branded content, platform-native formats - that go well beyond a standard campaign deck.
4. Build compelling, narrative-driven presentations and own the room during client pitches with clarity, conviction, and creative authority.
5. Work closely with the sales team to strengthen proposals and improve win rates - you are the intellect behind the pitch, not the person chasing the number.
6. Collaborate with internal agency teams - strategy and data - to package raw ideas into sellable solutions with a clear brand impact story.

What You Bring

• 8+ years in brand solutions, creative strategy, or content planning - at a content agency, influencer platform, digital media house, or branded entertainment team.
• A genuinely restless creative brain - you watch a TV commercial and your mind spawns 10 spin-offs, alternatives, and what-ifs, instinctively.
• First-hand fluency with Instagram, YouTube Shorts, and creator culture - you can predict what will trend, not just recognise what already has.
• Deep grasp of influencer marketing currency - creator-audience trust, niche communities, content formats, and the economics of the creator economy.
• Exceptional deckbuilding and presentation skills - you structure a narrative, make every slide earn its place, and hold a room with confidence and wit.
• Ability to connect brand objectives with content ideas - you think in funnels, not just in formats.

Your Superpower

• Trend prediction & cultural intelligence
• Brief decoding & insight mining
• Idea generation at scale
• Creator & influencer strategy
• Pitch & presentation craft
• Funnel-driven content thinking
• Gift of gab

This Role Is Not For You If -

You need a trend report to tell you what’s trending.
You can’t tell the difference between a viral reel and a strategic one.
Your idea of a great pitch deck is a template with new logos.
You’re looking for a pure sales or account management role.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

The Challenge 

We are looking for a Senior Product Manager to join our dynamic and collaborative Product Organization. Senior Product Managers will organize, define, prioritize and lead the execution of a complex product roadmap, usually responsible for more than one product in the product line. Senior Product Managers lead product teams and coach/mentor Product Owners and Product Managers. Senior Product Managers are key members in aligning solution designs into new platform services and identifying new product opportunities to drive new business growth.  

Your Mission 

• Successful delivery of multiple products within product line
• Act as SME for product while growing knowledge of adjacent products
• Outline product strategy (customer value, competitive position, business value)
• Define product goals and themes (OKRs)
• Drive product initiatives and lead geographically distributed cross‑functional teams
• Drive alignment across product teams and GTM teams, contributing to GTM plan with Product Marketing, Sales, and Partner teams
• Set and clearly communicate development objectives, needs, and status of projects to internal stakeholders and customers
• Act as primary escalation point for product line, de‑escalating and communicating

You Are

A subject matter expert in your product line, who can handle significant complexity in your role and exercises independent and sound judgement. Someone who thrives under pressure in a fast-paced environment while juggling multiple personas and prioritize competing tasks and deadlines to deliver on aggressive timelines. You are capable of supervising activities, projects, and teams.    

Your Experience Includes: 

• Bachelor’s degree in Computer Science, Engineering or related technical or business field
• 8 – 12 years of relevant experience in an enterprise software development environment
• 4+ years of experience as a Product Manager
• Experience managing product roadmaps and document goals and themes, for more than one product in a product pipeline
• Proven ability to develop product strategies and effectively communicate recommendations to executive management
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Experience planning for “end of life” in product and leading EOL processes across stakeholders
• Experience contributing to technical debt planning and automation backlog
• Recent experience using an Agile/Scrum methodology to build world class software
• Strong problem‑solving skills and the ability to know when it’s necessary to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross functional teams, and influencing conversations to drive positive outcomes for the product and the business
• Excellent written and verbal communication skills

The Challenge 

We are looking for a Principal Product Manager to join our dynamic and collaborative Product Organization. Principal Product Managers will organize, define, prioritize and lead the execution of a complex product roadmaps, usually responsible for more than one product in the product line. Principal Product Managers are key members in aligning solution designs into new platform services and identifying new product opportunities to drive new business growth  

Your Mission 

• Drive solution design for more complex products and product challenges
• Outline product strategy (customer value, competitive position, business value) while understanding platform and integration strategy
• Define product goals and themes (OKRs)
• Drive product initiatives and lead geographically distributed cross‑functional teams
• Drive alignment across product teams and GTM teams, contributing to GTM plans with Product Marketing, Sales, and Partner teams
• Advocate for the value of tech debt and infrastructure work
• Set and clearly communicate development objectives, needs, and project status to internal stakeholders and customers
• Monitor patents and ensure intellectual property is protected across teams

You Are

A subject matter expert in your product line, who can handle significant complexity in your role and exercises independent and sound judgement. Someone who thrives under pressure in a fast-paced environment while juggling multiple personas and prioritize competing tasks and deadlines to deliver on aggressive timelines. You are capable of supervising activities, projects, and teams.    

Your Experience Includes: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical or business field
• 12–16 years of relevant experience in an enterprise software development environment
• 6+ years of experience as a Product Manager
• Experience managing product roadmaps and documenting goals and themes for multiple products in a product pipeline
• Proven ability to develop product strategies and effectively communicate recommendations to executive management
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Experience planning for end‑of‑life (EOL) of products and leading EOL processes across stakeholders
• Experience contributing to technical debt planning and automation backlogs
• Strong knowledge of platforms and integrations
• Strong problem‑solving skills, with the ability to know when to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross‑functional teams and influencing conversations to drive positive outcomes for the product and the business
• Excellent written and verbal communication skills

Extra Awesome 

Previous experience in a B2B environment with multiple parties involved and/or impacted by potential changes to the product    Strong knowledge or experience in similar field, including privacy, vendor management, publisher/AdTech, MarTech, sustainability, or compliance. 
CIPP/E or CIPM certified

Position Summary

We are hiring a Senior Business Development Manager — Cybersecurity for Gruve’s AI Security practice. This is a pure hunter role focused on net new logo acquisition across India’s enterprise and GCC ecosystem, driving outbound pipeline, engaging C-suite stakeholders, and closing complex deals.

You will sell Gruve’s end-to-end AI Cybersecurity services. The role requires a self-driven individual with strong executive access and enterprise cybersecurity sales experience.

Key Responsibilities

Pipeline & Prospecting

• Build and own pipeline entirely through outbound channels (cold outreach, networking, events, referrals, partner ecosystem)
• Identify and prioritise target accounts across India enterprise and GCCs (BFSI, tech, pharma, manufacturing)
• Map buying committees and engage key stakeholders such as CISOs, CTOs, and VP Security

Sales Execution

• Own full sales cycle from first contact to deal closure independently
• Lead discovery, solutioning, proposal development, negotiation, and executive alignment
• Sell AI security services and business outcomes (not products)
• Position Gruve’s integrated AI Security portfolio as a strategic advantage
• Respond to RFPs and build customized, value-driven proposals

Market & Account Intelligence

• Develop strong understanding of India enterprise & GCC cybersecurity landscape
• Track regulatory frameworks (DPDP, RBI, SEBI, CERT-In) and leverage insights in sales conversations
• Feed market insights to internal teams for solution and positioning improvement

CRM & Forecasting

• Maintain accurate pipeline tracking and hygiene in Salesforce
• Provide weekly forecasts and detailed deal updates to leadership

Collaboration

• Work closely with pre-sales and delivery teams for solution scoping
• Collaborate selectively with marketing on campaigns, events, and thought leadership (without dependency for leads)

Basic Qualifications

• 9–12 years of B2B sales experience
• Minimum 5 years selling cybersecurity or technology services (not products)
• Proven track record of net new logo acquisition at enterprise scale
• Strong relationships or proven ability to engage CISOs, CTOs, or VP Security
• Experience managing complex, multi-stakeholder sales cycles (6+ months)
• Ability to sell services and business outcomes vs features/licenses
• Expertise in enterprise sales methodologies (MEDDIC, Challenger, etc.)
• Hands-on experience with Salesforce and outbound prospecting tools (LinkedIn Sales Navigator, ZoomInfo, etc.)

Preferred Qualifications

• Experience selling into GCCs with understanding of procurement and governance models
• Familiarity with Indian cybersecurity regulations (DPDP, RBI, SEBI, CERT-In)
• Working knowledge of AI security concepts (AI SOC, agentic AI risk, MCP security, AI-driven threat detection)
• Experience selling managed security services (MSSP, SOC-as-a-service, BOT models)
• MBA or master’s degree in business, Technology, or related field

As a Manager, Commercial Sales, you will provide strategy, mentorship, and guidance for a team of Commercial Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Lead, Mentor and Motivate your team to exceed sales objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in Commercial (high-tech/SMB/Mid Market) direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle
• Able to be based out of Bangalore, India 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As a Manager, Mid-Market Sales, you will provide strategy, mentorship, and guidance for a team of Mid-Market Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market and selling into companies from 1,000 to 5,000 employees.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Motivate your team to exceed objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Mid-Market Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in tech industry direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As a Manager, Sales Development, you will hire, mentor, develop, and grow a team of Sales Development Representatives. This role impacts one of the largest lines of business in the company through prospect generation and sales pipeline volume, and contributes to molding the future Account Executives and leaders of our sales organization. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. 

What You’ll Do: 

• Hire, oversee, and train a team of Sales Development Representatives (SDR)
• Facilitate the ramp up for all new team members, teaching them how to assess company needs, cater strategically to each prospect, and handle potential objections
• Motivate your team to exceed objectives through coaching, regular broadcast of results, and creative incentives to meet all goals
• Provide growth opportunities for SDRs to develop into full-cycle sales representatives
• Develop and maintain accurate team forecasts for the senior leadership team

Who You Are: 

• Experienced in hi-tech direct sales
• Motivated by helping people grow
• Familiar with SaaS/Cloud and Salesforce 
• Proven in your written and verbal communication
• Passionate about coaching, mentorship, and team management
• Able to work cross-functionally, leveraging your organizational and time management expertise

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About the Role

We're building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the “How” of technical solutioning. This is a consultative role that requires both depth and versatility. This is no support role; you'll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base.

As a CSE, you consult on the technical implementation path. When a customer needs to get from point A to point B, you figure out how to make it happen - whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn't quite fit. A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers. We don’t believe in reinventing the wheel each time.

Success in this role requires a blend of technical expertise, systems thinking, and the ability to translate complex business objectives into actionable implementation steps.

What You’ll Do

• Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges. However, your role isn’t just to fix individual problems – your goal is to identify patterns and build solutions that prevent those problems from happening again. When you solve for one customer, you're solving for hundreds.
• Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality. This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production. No theoretical solutions – everything needs to be battle-tested and deployable.
• Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
• Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
• Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers.

About You

You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”.

Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager… the title doesn't matter as much as the hands-on technical work that solves real problems for customers.

You should have:

• Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
• Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
• Deep understanding of APIs, developer workflows, and modern DevOps practices
• Proven ability to scope ambiguous problems and deliver working solutions quickly
• Experience building technical collateral that scales - scripts, templates, automation tools
• Comfort engaging both individual developers and enterprise architects
• You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do in planning meetings.

Brief Description:    

The Manager – Dealdesk will serve as the GTM Operations triage lead for InMobi Exchange, bridging business and operations across time zones. This role partners closely with Sales, Client Development, Agency Development, PTD, DPM, and product teams to drive real-time campaign and deal operations, ensuring flawless execution, same-day triage, and data-driven insight delivery.

This is a demand-heavy role focused on PMP deal analysis, campaign health monitoring, and RFP triage, while also acting as a quality and process gatekeeper. The ideal candidate combines deep adtech expertise, operational excellence, and strong analytical rigor to drive execution efficiency, elevate campaign outcomes, and close feedback loops between GTM and Central Ops.

Key Responsibilities:

• Review, evaluate, and approve complex and non-standard deals across PMPs based campaigns, strategic partnerships, and enterprise agreements.
• Ensure pricing, margins, discounts, rebates, and incentives align with company guardrails.
• Drive consistency in deal frameworks across regions and business units.
• Partner closely with Sales to structure strategic deals that balance revenue growth and profitability.
• Work with RevOps to ensure accurate documentation and system alignment (SFDC, BI tools, pricing trackers).
• Interface with Product and Operations for feasibility validation and operational impact assessment.
• Conduct deal-level P&L analysis including margin, cost allocation, rebates, tech fees, and platform costs.
• Model revenue scenarios and long-term account value.
• Identify revenue leakage risks and ensure proper controls.
• Review historical performance data to inform deal decisions.
• Define and continuously improve Deal Desk SOPs and approval workflows.
• Reduce deal scale turnaround time (TAT) without compromising governance.
• Implement deal approval matrices and automated workflows in SFDC.
• Maintain clean documentation and audit trails for compliance.
• Establish standardized pricing templates and commercial playbooks.
• Track discount trends, margin erosion, exception frequency, and revenue impact.
• Provide regular reporting to leadership on deal quality and profitability metrics.
• Identify patterns in pricing pressure and propose a corrective strategy.
• Drive data-backed commercial decision-making.
• Foster a culture of disciplined, data-driven deal execution.

Requirements: 

• 8+ years of experience in programmatic operations, campaign management, or ad operations, preferably with global adtech exposure. 

• Strong expertise in PMPs, Private Auctions, Brand IOs, and campaign setup workflows across DSPs (DV360, TTD, Xandr, Beeswax). 

• Advanced proficiency in Excel, SQL, and BI/reporting tools (Looker, Tableau, Power BI). 

• Demonstrated ability to analyze campaign data, detect anomalies, and communicate insights effectively. 

• Strong grasp of creative QA, pacing, inclusion logic, and deal health optimization. 

• Excellent stakeholder management across Sales, CSMs, Product, and HQ Ops teams. 

• Ability to work across multiple time zones and ensure operational continuity between North America and India HQ. 

• Proven track record in mentoring, training, and enabling new hires in ad operations or analytics. 

• High attention to detail, a structured problem-solving approach, and a passion for operational excellence. 

Who we are & What do we do?    

InMobi Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices. InMobi Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies.    

What’s the InMobi family like?    

Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership and are results focused. We invite you to free yourself, dream big and chase your passion.    

What can we promise?    

We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission critical for InMobi and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At InMobi, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work.    

What is the team like?    

InMobi Central Operations is often thought of as the engine room, and that's true we are also the brains that hook various systems together. Inherently, it is the information hub in the company. Core Operations has their feet in both business & operational areas and learns to think about things from both perspectives, giving them a unique, consultative strength. The team has a key seat at the table from a strategic perspective and given the unique strength we possess; we are the people that really make a difference in the operational world.     

Product Management at InMobi: We offer an opportunity to have immediate impact with the company and our products. You shall be working at the cutting edge of technology connecting various businesses at InMobi centrally. The work that you shall do will be mission critical for InMobi and is in direct path for success of multiple of core product offerings in InMobi.

Our Product leaders at InMobi own the business strategy behind the product by building subject matter expertise, define its functional requirements aligned to various user personas through PRDs, and drive the launch of product features by owing the management of its development cycle with peer Engineering teams.  We design world-class products within one of the fastest growing companies in this space with a truly global footprint. 

Role: Senior Product Manager – Data & AI Platform for the Central Data Repository & AI Platform Team

As a Senior Product Manager – Data & AI, you will be responsible for driving the roadmap for InMobi’s next-generation data and AI infrastructure — unifying data across products, systems, and business functions while enabling the company to leverage artificial intelligence responsibly and effectively.

You will work across cross-functional teams — including Engineering, Data Science, Analytics, and Business Operations — to deliver scalable platform capabilities that power automation, predictive insights, and operational excellence.

What You’ll Do

1. Product Strategy & Vision

• Define and evolve the product vision and roadmap for InMobi’s enterprise Data & AI Platform — including CDR, Unified Data Warehouse (UDW), and AI/ML enablement capabilities.
• Align platform goals with InMobi’s strategic business and data transformation objectives.
• Identify opportunities to integrate AI across business systems to improve process efficiency, accuracy, and decision intelligence.

2. Platform Ownership

• Own the product lifecycle for core data platform components — from data ingestion and transformation to data governance, modeling, and AI pipeline integration.
• Collaborate with engineering teams to design and deliver scalable, secure, and efficient data and AI systems leveraging technologies such as Databricks, Power BI, and cloud-native data platforms.
• Build foundational capabilities that enable AI experimentation, model deployment, and monitoring at scale.

3. Execution Excellence

• Translate complex business requirements into detailed PRDs, user journeys, and data product specifications.
• Partner closely with data engineering and AI teams to define sprint goals, manage backlogs, and ensure timely delivery.
• Be hands-on with platform interfaces and datasets to validate requirements and drive insights during BAU and transformation cycles.

4. Cross-Functional Collaboration

• Work closely with finance, sales, account management, and product stakeholders to design integrated data and AI solutions that serve cross-enterprise use cases.
• Drive alignment across global teams — product, engineering, data science, and business — ensuring all dependencies are managed effectively.
• Be the single Product POC for Engineering counterparts to define platform logic, edge cases, and implementation details.

5. AI & Analytics Integration

• Partner with AI scientists and ML engineers to prioritize and productize AI use cases that drive measurable business impact.
• Define frameworks for responsible AI adoption, ensuring transparency, explainability, and compliance across systems.
• Enable a self-serve analytics and AI ecosystem for users across InMobi.

What We Expect from You

• Experience: 9+ years overall with 7+ years in Product Management, building and scaling enterprise-level data and AI products.
• Domain Expertise: Strong understanding of data warehousing, data governance, analytics platforms, and AI/ML systems.
• Technical Acumen: Ability to work with large datasets, define data models, and collaborate with engineering teams on architecture and integrations.
• Analytical Mindset: Deep comfort with data-driven decision-making; familiarity with SQL, BI tools, and data pipelines.
• AI Product Fluency: Knowledge of ML lifecycle management, model training/deployment workflows, and AI platform integration.
• Leadership: Experience guiding junior PMs, leading cross-functional planning, and managing competing priorities with clarity.
• Collaboration: Strong stakeholder management skills, with the ability to drive consensus across global, multi-functional teams.
• Execution Bias: A self-starter who thrives in ambiguity, connects dots across domains, and delivers outcomes that move the needle.

Preferred Experience

• Experience in enterprise system transformation programs involving CRM, ERP, and monetization platforms.
• Familiarity with data privacy, security, and ethical AI frameworks.
• Prior experience in digital marketing, ad-tech, or data-driven B2B platforms.

Why Join InMobi

• Drive InMobi’s enterprise-wide data and AI transformation and shape the future of how intelligence powers our products and decisions.
• Collaborate with world-class teams across engineering, AI, and business to deliver high-impact solutions.
• Work in a culture that values ownership, innovation, and continuous learning.
• Be part of an organization consistently recognized as a Great Place to Work and one of the World’s Most Innovative Companies.

Industry

• Marketing & Advertising
• Data & AI Platforms
• Enterprise Software

Job Function

• Product Management – Data & AI Platform
• Enterprise Transformation & Systems Integration

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get 

• 18 paid vacation days, plus three global VeeaMe Days for self-care and 24 volunteer hours annually 
• Private medical coverage for you and up to four dependents 
• Life, accident, and disability insurance with enhanced coverage 
• Wellbeing allowance for physical and mental wellness 
• Free confidential counselling and coaching via Employee Assistance Programme (EAP)
• Meal, fuel, and transportation benefits based on work arrangement 
• Daycare reimbursement and safe cab facility for eligible employees 
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program 

#LI-TR1

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

3 best things about the job:

1. Innovation at Scale: Work at the forefront of programmatic advertising with cutting-edge technology, data, and AI-driven solutions within the world's largest marketing services company, directly impacting major brands.
2. Collaborative & Empowering Culture: Join a diverse, dedicated team of programmatic experts where your opinions and ideas are highly encouraged, shaping client strategies and product evolution.
3. Dynamic Growth & Learning: Navigate an evolving digital media landscape with continuous opportunities to learn new technologies, tackle complex challenges, and grow your career within WPP, supported by a culture that values ambition.

 In three months:

• Comprehend WPP Media Solutions' platforms, product suite, and strategic positioning in the Indian programmatic landscape.
• Establish foundational relationships with internal teams and client agency stakeholders.
• Begin managing a portfolio of client accounts with proactive communication.

In six months:

• Demonstrate consistent success in account management, strategic planning, and delivering measurable client outcomes.
• Proactively identify client needs, contributing to account stability and growth.
• Actively participate in initial new business discussions and proposal development.

In 12 months:

• Develop and present long-term strategic roadmaps for client accounts, identifying growth opportunities and leveraging advanced programmatic solutions.
• Contribute to thought leadership and best practices within the team.
• Successfully contribute to the acquisition of new client accounts and expansion of existing business.

Responsibilities of the role:

• Strategic Client Partnership: Cultivate deep, strategic relationships with key clients and WPP agency stakeholders, acting as a trusted programmatic advisor.
• Business Development: Actively identify, pursue, and support new business opportunities, including pitching WPP Media Solutions' capabilities to prospective clients and contributing to proposal development.
• Solution Evangelism: Serve as the subject matter expert for WPP Media Solutions' advanced programmatic products and technology, educating clients and agencies on their value.
• Programmatic Strategy & Planning: Lead the development of data-driven programmatic media strategies aligned with client business objectives and ROI.
• Performance Management: Oversee campaign lifecycle, collaborating with trading, analytics, and ad operations for optimal setup, continuous optimization, and insightful reporting.
• Data-Driven Insights: Provide in-depth performance analysis, actionable insights, and strategic recommendations to clients, articulating campaign value.
• Account Growth: Drive organic growth within existing client accounts through strategic upsell and cross-sell of WPP Media Solutions' services.
• Cross-Functional Collaboration: Facilitate seamless communication across internal teams (Trading, Analytics, Product, Sales, Ad Operations) and external partners.
• Market Expertise: Stay abreast of industry trends, technologies, and the competitive landscape in programmatic advertising, sharing insights internally.
• Operational Excellence: Ensure adherence to WPP Media Solutions' best practices and client service standards.

What you will need:

• Experience: 3-5+ years in programmatic advertising, digital media, or client services (agency, ad tech, or media owner).
• Programmatic Expertise: In-depth understanding of the programmatic ecosystem, including DSPs (e.g., DV360, The Trade Desk), SSPs, DMPs, ad servers, and various buying models.
• Client Management & Business Acumen: Proven track record of managing and growing key client accounts, building long-term strategic partnerships, and identifying new business opportunities.
• Analytical & Data Skills: Strong analytical acumen to interpret complex data, derive actionable insights, and present compelling recommendations.
• Communication & Presentation: Exceptional verbal and written communication, presentation, and negotiation skills.
• Strategic Thinking: Ability to think strategically, identify client challenges, and develop innovative, data-driven solutions.
• Project Management: Excellent organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced environment.
• Education: Bachelor's degree in Marketing, Business, Communications, or a related field.
• Local Market Knowledge: Understanding of the Indian digital advertising landscape and local market nuances is highly desirable.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

The Challenge 

• As OneTrust continues grow and scale, the Research and Development (R&D) team remains committed to delivering value to our customers. As a Senior Program Manager within R&D Operations, you will play a pivotal role in advancing our product management and engineering objectives, ultimately driving OneTrust towards its overarching business goals. Your responsibilities will include: 

• Spearheading the operationalization and execution of strategic programs and projects aligned with R&D's quarterly and annual initiatives. 
  Achieving impactful and quantifiable outcomes while upholding scalability, quality, and consistency throughout the organization. 
  Contributing to the enhancement of project management methodologies, standards, and tools. 

• Senior Program Managers are tasked with ensuring the effective delivery of business objectives by fostering a culture of accountability and adhering to standardized project and program management practices. You will serve as a catalyst for collaboration and motivation, fostering alignment among departments and teams to ensure seamless communication, visibility, and successful execution of R&D initiatives. 

Reports To

NOC Delivery Manager

What You Will Be Doing

• NOC Support Engineers will provide technical expertise in resolving and fixing the problems arising in the ChargePoint's array of Charging stations.
• You have to define and diagnose resolutions for the issues and drive resolution of charging stations faults, and systematically reduce critical outages and improve overall uptime of the Charging Stations.
• You will be analyzing, diagnosing, isolating and resolving problems and documenting your analysis in the case notes.
• You will also work collaboratively with other services teams.
• You learn and understand the various technological aspects of different models of the ChargePoint Charging stations and will handle the situation and drive towards faster resolution.
• You will work in a ITIL service lifecycle Framework and ensure MTTR and MTBF are achieved.
• You will Create technical documentation and make improvements to processes and procedures.
• Perform proactive preventative maintenance for both hardware and software.
• You will work in a Shift that spans 24 hours in various shift timings and you will work from the Office all 5 days of the week.

What You Will Bring to ChargePoint

• Tenacious commitment to customer focused support
• Comfort with making complex decisions and excited by "thinking outside the box"
• Must have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software components
• Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
• Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
• Account management skills including investigating and understanding current and historical issues for specific accounts
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
• Ability to work effectively and complete tasks/projects with minimal supervision
• Proactively identify areas of product improvement including design enhancements, failure analysis, and quality control
• Focuses and guides self in accomplishing work objectives
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Requirements

• Minimum of 6 years in a technical support environment for complex hardware and software solutions
• Working experience, certifications, or bachelor’s degree in technical field
• The ideal candidate should be from any of the following experience - Network engineer - Systems engineer – Linux, Unix or Windows engineer - Backup or Storage engineer - Electrical or Electronics engineer - Technical Support engineer who has ability to understand and diagnose the technical aspect in any technological domains.
• The ideal candidate should have previous exposure and working knowledge into CLI interface of more or more flavors of Linux (ex: RedHat, Ubuntu etc). The candidate can also have working experience in Unix.
• The ideal candidate is well versed in Industry standards practices and solutions.
• The candidate should have good exposure and understanding of the Operational processes of Incident Management, Change Management and Problem Management.
• Understand the ITIL or any other operations Service lifecycle frameworks or Project management or quality frameworks.
• Desirable to have candidates with well versed knowledge in Microsoft Word, Excel and Powerpoint.
• Its desirable if the candidate has knowledge on Power distribution and/or power electronics fundamentals, familiarity with AC/DC EV charging protocols: CCS, CHAdeMO, J1772 etc.
• The candidate should be an excellent communicator with skills in Documentation and creating knowledge articles.
• Desirable to have worked in CRM tools like Salesforce, Servicenow, Jira etc.
•  

Location

Bangalore, India

About the role

Entrupy is seeking a Senior Full-Stack Engineer who is excited about automating manual processes and can lead complex projects. As a Full-Stack Engineer, you will be responsible for automating the processes and workflows that can have a significant business impact by increasing the authentication team's efficiency and accuracy. You will need to have a strong understanding of both back-end and front-end development, as well as a willingness to learn new technologies quickly. In addition, we are looking for someone who can work effectively in a team that is spread across different time zones.

Some areas you will work on would include:

• • Creating image search systems - infrastructure for similarity searching tens of millions of images + metadata.
  • Creating tools to encode + expose knowledge for our authentication team (databases/CRMs)
  • Monitoring systems & other analytics work to help flag areas where our knowledge is lacking for our expert teams
  • Internal dashboards and customer support tools
  • Policy tracking and change management systems
  • Custom search systems and data investigation tools
  • Interfaces to explain machine learning and expert system output
  • Account management systems
  • Data annotation tools
  • Internal training platforms

Reports to: Engineering Manager
Location: Bangalore, India (Hybrid)

What You'll Do:

• Develop systems that follow modern design principles and are implemented using secure, flexible & scalable methodologies, promote a streamlined, collaborative environment & use efficient workflows while keeping focus on a positive user experience
• You’ll contribute reliable code across all phases of the development lifecycle, collaborating on product specifications and operational feasibility
• You’ll come up with ideas for projects to clean up technical debt and make it easier to develop in our codebases
• You’ll champion a balance between following good coding practices and delivering value for our customers quickly
• You’ll produce well-tested, extensible code that stands up to existing and future load requirements
• You’ll share your expertise in a thoughtful, no-ego way with all members of the team, coaching team members when needed
• Sheppard your contributions through peer review, testing, deployment, and finally monitoring in production

Who you are:

• Generalist with experience in web apps, backend services, and databases.
• 6+ years of experience in full-stack web development.
• Solid working knowledge of Python, and experience using it in backend services using Flask/Django/Fast API or similar web framework. 
• Experience with building front-end websites or tools using modern SPA frameworks like Vue/React.
• Experience with databases (Postgres, NoSQL, etc.)
• Experience working as the lead on various technical projects.
• Prior experience working in a startup-like environment

What we offer

• Market competitive compensation structure
• Hybrid with Flexible work from anywhere for 4 weeks per year
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Rich medical benefits and insurance coverage
• Opportunity to be part of category defining start up.

Culturally we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

This role is offered as a hybrid in Bangalore, India, with the expectation to come to the office 2 days per week. We are only able to accept applications from those based in India and who have sponsorship to live and work in India. #LI-Hybrid

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. 

We are seeking a highly skilled Cloud Engineer II, Oracle EPM  to design, develop, and support Oracle Enterprise Performance Management (EPM) solutions in a fast-paced Software-as-a-Service (SaaS) organization. This role is hands-on, responsible for the full lifecycle of EPM applications — Financial Consolidation & Close (FCCS), Account Reconciliation (ARCS), Tax Reporting (TRCS), Planning (EPBCS) and Enterprise Data Management (EDMCS) — with a strong focus on automation, integrations, and production stability.

The ideal candidate combines deep technical expertise with solid finance process knowledge and thrives in a collaborative, high-growth environment.

What you can expect to do in this role:

• Build and maintain EPM artifacts: metadata, hierarchies, data forms, rules, calculation scripts, dashboards, and workflows.
• Recommend optimizations for performance, automation, and operational excellence.
• Design, create, improve and maintain Oracle EPM cloud applications including EPBCS modules, EDMCS, FCCS, ARCS, and TRCS while applying the necessary best practices and logic
• Automate processes using Groovy scripts, EPM Automate, REST APIs, and Python/SQL for metadata and data loads.
• Configure security and workflow models for auditability and compliance.
• Monitor and maintain EPM environments, ensuring high availability and adherence to SLAs.
• Diagnose and resolve application, data, and integration issues in collaboration with finance and IT teams.
• Manage upgrades, patches, and regression testing to maintain platform stability.
• Partner with Finance, Tax, Accounting, and Data Engineering teams to translate requirements into robust technical solutions.
• Advise business stakeholders on best practices for process automation, data governance, and solution adoption.
• Coordinate with Oracle support and vendors to troubleshoot and implement enhancements

What we are looking for:

Required skills and experience:

• Minimum 3 years of hands-on system development as a developer role in any two Oracle EPM cloud products, including EPBCS Modules, FCCS, ARCS, EDMCS, and TRCS.
• Proven expertise in scripting and automation (Groovy, REST APIs, EPM Automate, SQL, Python).

Preferred skills and experience:

• Experience supporting business-critical SaaS platforms with 24x7 production responsibilities 
• Strong knowledge of financial close, reconciliations, tax provisioning, planning/budgeting, and metadata management 
• Skilled in performance tuning, upgrading, testing, server maintenance, back-up planning, security administration and migration
• Experience with data integration technologies (ODI, FDMEE, Informatica, or similar).
• Experience working in a global organization, supporting multiple regions
• Disciplined process orientation, attention to details, troubleshooting skills, and root cause analysis expertise
• Ability to think critically and strategically and to collaborate effectively with staff at all levels
• Adaptable to shifting priorities in a dynamic SaaS business.
• Ability to proactively solve problems and work independently.
• Skilled at effectively resolving conflict.

How we help you reach your best potential:

• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 2024 Best Companies to Work For by U.S. News
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at https://engineering.jamf.com/ 

Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops

Role Overview

- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.  

- This role will be responsible for managing partner lifecycle operations, systems administration, data governance, commission processes, and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.

- The ideal candidate combines strong operational rigor, systems thinking, data accuracy, and cross-functional coordination skills to ensure our partnerships function smoothly, scale effectively, and deliver measurable commercial outcomes.

Key Responsibilities

1) Partner & Platform Operations

• Maintain PAYO internal systems for partner lifecycle processes across (onboarding, status updates, account transitions, deactivations).
• Manage system integrity including partner account setup, permissions, and ownership transfers.
• Support offer and campaign configuration, updates, and periodic clean-up.
• Monitor partner activity logs and support troubleshooting requests from regional partnership teams
• Ensure data accuracy and compliance across partner management platforms.

2) CRM & Data Operations

• Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
• Perform bulk data updates, uploads, and conversions.
• Maintain structured partner and account records across systems.
• Ensure clean data governance standards and documentation.

3) Back-Office & Program Operations

• Support offer management and internal tagging processes to enable accurate reporting and syncing.
• Maintain proper linkage between partners, programs, and payout entities.
• Manage account restrictions and operational escalations as requested by regional managers.
• Coordinate cross-functionally to resolve operational blockers.

4) Partner Commissions & Reconciliation

• Execute monthly partner commission processes in alignment with regional and central approvals.
• Maintain payout tracking and reconciliation documentation.
• Handle payout inquiries, adjustments, bonuses, and corrections.
• Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
• Continuously improve payout accuracy and transparency processes.

5) PRM Implementation & Optimization

• Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
• Map existing processes into scalable system workflows.
• Build and document SOPs to ensure operational consistency.
• Conduct QA and support deployment phases.
• Assist in feature rollouts and partner readiness enablement.
• Serve as a central operational contact for PRM-related requests.

Qualifications & Experience

• 5+ years of experience in partnerships operations, channel operations, affiliate operations, or revenue operations.
• Strong experience working with CRM systems (e.g., Salesforce or equivalent).
• Experience working with PRM tools and/or affiliate management platforms.
• Strong analytical and data management skills.
• Proven ability to manage cross-functional coordination with Sales, Marketing, Finance, and Product teams.
• Experience running commission processes and reconciliations is a strong advantage.
• Highly detail-oriented with strong documentation and process-building skills.

Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops

Role Overview

- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.  

- This role will be responsible for managing partner lifecycle operations, systems administration, data governance, commission processes, and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.

- The ideal candidate combines strong operational rigor, systems thinking, data accuracy, and cross-functional coordination skills to ensure our partnerships function smoothly, scale effectively, and deliver measurable commercial outcomes.

Key Responsibilities

1) Partner & Platform Operations

• Maintain PAYO internal systems for partner lifecycle processes across (onboarding, status updates, account transitions, deactivations).
• Manage system integrity including partner account setup, permissions, and ownership transfers.
• Support offer and campaign configuration, updates, and periodic clean-up.
• Monitor partner activity logs and support troubleshooting requests from regional partnership teams
• Ensure data accuracy and compliance across partner management platforms.

2) CRM & Data Operations

• Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
• Perform bulk data updates, uploads, and conversions.
• Maintain structured partner and account records across systems.
• Ensure clean data governance standards and documentation.

3) Back-Office & Program Operations

• Support offer management and internal tagging processes to enable accurate reporting and syncing.
• Maintain proper linkage between partners, programs, and payout entities.
• Manage account restrictions and operational escalations as requested by regional managers.
• Coordinate cross-functionally to resolve operational blockers.

4) Partner Commissions & Reconciliation

• Execute monthly partner commission processes in alignment with regional and central approvals.
• Maintain payout tracking and reconciliation documentation.
• Handle payout inquiries, adjustments, bonuses, and corrections.
• Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
• Continuously improve payout accuracy and transparency processes.

5) PRM Implementation & Optimization

• Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
• Map existing processes into scalable system workflows.
• Build and document SOPs to ensure operational consistency.
• Conduct QA and support deployment phases.
• Assist in feature rollouts and partner readiness enablement.
• Serve as a central operational contact for PRM-related requests.

Qualifications & Experience

• 5+ years of experience in partnerships operations, channel operations, affiliate operations, or revenue operations.
• Strong experience working with CRM systems (e.g., Salesforce or equivalent).
• Experience working with PRM tools and/or affiliate management platforms.
• Strong analytical and data management skills.
• Proven ability to manage cross-functional coordination with Sales, Marketing, Finance, and Product teams.
• Experience running commission processes and reconciliations is a strong advantage.
• Highly detail-oriented with strong documentation and process-building skills.

The Opportunity

Postman is growing, and with that growth comes increasing complexity in how we serve our most strategic customers. We're looking for an Engagement Manager to help us execute on our highest-priority, strategic accounts—organizations where Postman is placing a significant revenue bet and where the depth of our engagement directly determines whether we win.

As an Engagement Manager, you will be deployed to a focused portfolio of strategic accounts. You'll partner closely with Account Executives to translate account strategies into structured adoption programs, driving real outcomes for customers and real results for Postman. This isn't a relationship management role—it's a technical program execution role. You'll own the plan, coordinate the people, and keep everything moving from kickoff through to measurable value realization.

This role is ideal for a seasoned program leader who thrives in complexity, communicates clearly at every level of an organization, and knows how to turn ambiguous customer goals into concrete, trackable progress.

What You'll Do

• Success Planning: Work with the customer and Account Executive to co-develop a structured success plan with clear milestones, timelines, stakeholders, and success criteria. Translate customer business goals into an actionable program roadmap.
• Program Management and Execution: Coordinate cross-functional delivery across customer teams and internal Postman resources. Track milestone progress, identify and escalate blockers, and maintain momentum throughout the engagement lifecycle—from discovery through to exit.
• Business Reviews and Value Demonstration: Lead executive and business reviews in partnership with the Account Executive, presenting measurable adoption progress and quantifiable outcomes. Own the content and narrative; bring the data to life.
• Stakeholder Alignment and Expansion: Build and maintain organizational maps across your accounts. Drive multi-threaded engagement to accelerate time to value and identify expansion opportunities. Surface actionable insight to the AE to inform commercial strategy.
• CSE Coordination: Identify where deeper technical activation is needed and engage Customer Success Engineering. Retain coordination ownership throughout, ensuring no dropped handoffs and clear progress tracking.
• Risk and Momentum Management: Monitor engagement health, surface risks early—whether organizational, technical, or strategic—and equip the account team to respond before issues become problems.

About You

• Experienced Program Leader: 8+ years of experience in program management, enterprise customer success, or strategic consulting in a technical B2B SaaS environment. You've managed complex, multi-stakeholder initiatives and know how to keep them on track.
• Structured and Strategic: You naturally translate ambiguity into plans. You build frameworks without being rigid, and you know how to adapt when things change.
• Executive-Ready Communicator: You're confident presenting to senior stakeholders and comfortable distilling complex progress into crisp narratives. Written and verbal communication are both strengths.
• Commercially Aware: You understand the link between adoption and revenue, and you work with urgency and intentionality on accounts where the stakes are high. You can identify expansion signals and translate them into clear opportunities for the AE.
• Deeply Collaborative: You operate as the operational counterpart to the Account Executive—not in parallel, but in genuine partnership. You build trust internally and externally, and you know when to lead and when to support.
• Curious and Insight-Driven: You invest time understanding each customer's business goals, developer tooling landscape, and organizational structure. You bring insight to every conversation, not just process.
• Cross-functional orchestrator: Familiarity with enterprise adoption motions, including working alongside Professional Services and Solutions Architecture teams.
• Developer focused: You bring experience in developer tooling, API platforms, or adjacent technical SaaS categories.
• Leading with value: Experience building business cases and ROI narratives for executive audiences.

Nice to Have

• Exposure to customer health frameworks, adoption metrics, or NRR-driven account strategies.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• Consultancy or project management experience in major digital transformation initiatives

Key Responsibilities:

• Managing leads from qualification to closing, aiming to meet or exceed monthly/annual quotas, with a quota of around $60k per quarter. (Quotas may change)
• Proactively identifying new business opportunities and maintaining a healthy pipeline
• Educating potential clients on the SaaS product's value proposition via customized demos
• Handling contract negotiations, pricing discussions and closing deals
• Building trust and ensuring a smooth transition to the Account manager team

Requirements & Skills

• Proven experience of 5+years in B2B SaaS sales
• Strong negotiation, persuasion, and closing skills
• Excellent verbal and written communication skills to deliver compelling pitches
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting tools
• A proactive, self-starter mentality aimed at achieving revenue targets

What we offer:

• Highly competitive base salaries
• Uncapped Commission
• Excellent referral bonus.
• Personal avenues for your career growth
• Highly collaborative team culture
• Two-way cab facility and meals provided at office

Payoneer’s mission is to empower anyone, anywhere, to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

Role summary

We’re looking for a Marketing Manager to lead Payoneer’s marketing efforts in India. This role is focused on engaging millions of SMBs and professional businesses in India, helping them get paid globally through Payoneer’s fast, flexible, secure, and low-cost solutions. You will report to the Marketing Lead, APAC, based in Bengaluru.

The ideal candidate is a results-oriented, data-driven marketer who can own and grow in-country marketing revenue. You will manage local vendors – including PR, content, creative, lead generation, and social media – while partnering closely with Global Marketing teams to deliver integrated campaigns aligned with regional and global strategies.

• Location: Bengaluru, India
• Work Mode: Hybrid (3 days in-office; Thursdays Mandatory)
• Employment Type: Full-time

What you’ll be spending your time on:

• Existing customer growth & retention: Drive market-led initiatives and incentive / reward campaigns to boost volume and usage, build customer loyalty, and increase retention rates.
• Customer acquisition & lead generation: Develop and execute integrated acquisition strategies including paid media, ABM, and named account targeting to attract high-value ICPs, generate qualified leads for Sales, and improve funnel conversions (MQL > SQL > Won Deals).
• Events management: Activate online and offline events, webinars, workshops, VIP networking dinners, and sponsored industry events to acquire high value customers, deepen customer relationships, and enhance product education.
• PR & media: Secure media coverage, interviews, byline/ op-ed, commentary, and speaking opportunities at marquee industry events to build Payoneer’s media footprint in India.
• Social & community engagement: Actively monitor social listening, manage local community groups, and leverage influencer marketing to defend brand reputation and address potential negative sentiment.
• Content creation: Collaborate with content teams to craft compelling stories about Payoneer through eBooks, whitepapers, website copy, and blogs; partner with Sales to develop impactful marketing collateral such as brochures, datasheets, and presentations.
• Data analytics and KPI reporting: Monitor performance dashboards on a daily basis, gather market insights, understand customer behaviours, identify gaps / blockers, and proactively initiate marketing actions to seize growth opportunities.

What we’re looking for:

• Bachelor’s degree in marketing, business, or a related field.
• 6+ years of marketing experience, including at least 3 years in B2B marketing.
• Experience in delivering integrated campaigns across channels such as website, PPC, SEO, Email, WhatsApp, social media, events, and PR.
• Strong analytical skills to track, measure, and optimize campaign performance, driving continuous improvement.
• Ability to make strategic decisions in a dynamic environment and anticipate future needs.
• Excellent communication and interpersonal skills.
• Team player with a talent for building strong relationships with partners, customers, and colleagues.
• Highly organized, focused, and able to perform under pressure.
• Excellent written and spoken English.

Not a must but a great advantage:

• Experience in the Payments industry is a plus.
• Experience with Salesforce, data analytics & BI tools preferred.

 Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

Build Your Career | Have Fun | Make a Difference

If you are the kind of person that loves to get things done, collaborate with colleagues all over the world and interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!

Company Profile 
Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations, and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. Payoneer, founded in 2005, is headquartered in New York and has a team based all over the world with 13 locations in Asia Pacific.

If you thrive in a high-impact, revenue-driven environment and enjoy owning customer growth, building strategic partnerships, and unlocking commercial opportunities, this role is for you.

At Payoneer, Customer Success is no longer just about retention—it is a core revenue engine driving expansion, wallet share, and long-term customer value.

Location -The role will be based in Bangalore or Gurgaon, India.

Key Responsibilities:

• Revenue Ownership & Growth
• Own and deliver revenue targets across a portfolio of accounts.
• Drive net revenue retention (NRR) through expansion, upsell, and cross-sell.
• Identify and execute growth opportunities across Payoneer’s product suite (payments, working capital, cards, etc.).
• Build and maintain a robust pipeline within existing accounts.
• Strategic Account Management
• Develop and execute account growth plans aligned with customer business goals.
• Build multi-threaded relationships across key stakeholders (CXOs, finance, ops).
• Position Payoneer as a strategic partner, not just a service provider.
• Cross-Sell & Upsell Excellence
• Proactively identify product adoption gaps and expansion opportunities.
• Lead commercial conversations, negotiations, and deal closures within accounts.
• Collaborate with sales, product, and marketing to drive integrated solutions.
• Customer Lifecycle & Retention
• Own the end-to-end customer lifecycle.
• Drive high product adoption and engagement to ensure stickiness.
• Reduce churn through proactive risk identification and mitigation.
• Segment customers based on their needs, behaviours, and lifecycle stages.
• Customize communication and engagement strategy for each segment.
• Data-Driven Account Management
• Leverage data to track:
• Revenue trends
• Product penetration
• Customer health scores
• Translate insights into clear growth actions and strategies.
• Relationship Management:
• Build and maintain strong, long-lasting relationships with key clients.
• Understand each client's business objectives, pain points, and growth opportunities to provide personalized solutions.
• Account Strategy:
• Develop and implement account strategies to maximize revenue, cross-selling opportunities, and client satisfaction.
• Identify upsell and cross-sell opportunities within existing accounts.
• Program Development:
• Design and implement customer success programs and framework tailored to customer segments.
• Develop scalable processes to manage many customer relationships efficiently.
• Scalable Tools and Technology:
• Identify and implement customer success management tools and technologies to streamline processes.
• Leverage AI, customer relationship management (CRM) and customer success platforms.

Qualifications:

• Bachelor's degree in business, finance, or a related field (MBA preferred).
• Proven experience in a customer success role within the fintech industry, with a focus on scalable customer engagement and retention.
• Strong understanding of financial technology products and services.
• Exceptional project management and organizational skills.
• Proficiency in data analytics and customer relationship management tools.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Results-oriented with a track record of achieving customer retention and growth goals.
• The following would be considered a plus for candidates:
• Experience in the Payments and Banking industry.
• Experience with data analytics & BI tools.

Customer Success Manager's role is multifaceted, encompassing customer satisfaction, adoption, and retention, along with the ability to design and execute scalable strategies to drive long-term success.

The Challenge 

We're looking for a  Senior Software Engineer that will report to the Development Manager / R&D Head. In this role, you will part of the R&D Team that works on mission-critical applications.

Your Mission 

As part of DevRev's Revenue organization in India, PDRs are responsible for expanding DevRev's customer base across the Indian market and building a healthy revenue pipeline. You'll work closely with Partner Business Manager to drive top-of-funnel activity, refine go-to-market messaging for the India market, and provide feedback to Product and Engineering teams.

Key responsibilities

Partner prospecting & activation

• Identify and reach out to prospective reseller, referral, and solutions partners in your region.
• Qualify partner fit based on customer base alignment, industry focus, and revenue potential.
• Set up introductory meetings between prospective partners and the Partner Business Manager (PBM) or Account Executive.

Pipeline development with partners

• Work with active partners to identify net-new opportunities within their customer accounts.
• Support partners in submitting deal registrations and ensure accurate tracking in DevRev.
• Follow up on partner-sourced leads to ensure timely progression through the sales cycle.

AI-powered research & outreach

• Use AI tools (including DevRev Computer) to research partner organizations, map decision-makers, and identify whitespace opportunities.
• Leverage AI to personalize outreach at scale — crafting relevant messaging for partner contacts based on their industry, customer base, and current tech stack.
• Use AI-assisted workflows to automate follow-up sequences, track engagement signals, and prioritize outreach.

Partner enablement support

• Assist in coordinating partner onboarding activities, including access to training materials, certifications, and the partner portal.
• Organize and support partner events, webinars, and co-marketing activities to drive engagement and pipeline.
• Act as the first point of contact for partner queries, routing them to the right internal teams.

CRM & reporting

• Maintain accurate and up-to-date records of all partner interactions, deal registrations, and pipeline activity in DevRev.
• Provide weekly updates on partner pipeline health, outreach activity, and conversion metrics.

Ideal candidate qualifications

• BA/BS or equivalent educational or professional experience.
• 5–10 years of prior experience in partner development, channel sales, or business development, with a proven track record of building and managing partner-led pipelines.
• Prior experience as a Partner Development Representative (PDR) or in a similar partner-facing sales role is strongly preferred.
• Experience selling SaaS or IT-related products to Indian enterprises or mid-market companies through a partner/channel model.
• Demonstrated ability to activate and scale reseller, referral, or solutions partners to drive net-new revenue.
• Comfortable using AI tools for research, outreach, and workflow automation — or eager to learn fast.
• Familiarity with sales engagement platforms (Outplay, Salesloft, or similar).
• Strong understanding of the Indian tech ecosystem — key verticals, buying cycles, and decision-making structures.
• Outstanding communication in English; proficiency in Hindi or a regional language is a plus.
• Ability to build rapport quickly across diverse stakeholders — from partner reps to C-suite decision-makers.

The Role:

Reporting to the regional Sales Engineering manager, this is a strategic pre-sales role as we accelerate our growth at this crucial stage in our company’s development.

Ping’s growth now requires repeatable success. You will have evidence of solution selling and success, with experience in architecting solutions, delivering solution driven workshops, building and delivering solution and industry demos, directly answer and help our partners in answering RFPs and RFIs, enable partner POCs or execute and defend our own POCs, and a strong ability to leverage and enable the partner community.

In order to acquire, retain and extend customer relationships, you will be a high performer who uses data, previous experience and current feedback to finesse your approach. Your mindset should be passionate, authentic and hungry, with a natural ability to be proactive and creative.

We are seeking an elite tech-savvy presales solution architect focusing on modern technology, with a passion for Identity Management / Access Management (IDM / IAM) solutions. The right candidate will have a strong integration profile and will have the ability to architect IAM infrastructures, execute complex Proof of Concepts (POCs), and conduct business and technical workshops. 

As a Principal / Senior Sales Engineer in our highly successful team, you will help make an impact with an industry leading technology that is growing quickly and aggressively. You will work with an innovative and market leading team, interact with global customers and interact daily with world leading technologists.  Where your focus is deeply technical working with our platform and product teams, implementing them according to the solution the customer desires, you will compliment other team members in the Sales Engineering team whose task is to transform the customer business requirements into the right solution.

Responsibilities:

• Work together with the Sales, Marketing and Partner team - qualify prospects on solution fit and delivery needs
• Work together with other team members, Product Management and Product/Platform Engineering and Support in providing the right deep technical expertise for our prospects and customers
• Acting as a trusted advisor, bring a strong solution selling focus to delivering solution workshops, solution & platform demonstrations, Proof of Concepts and RFIs to customers and integration partners 
• Lead or assist team members in building out demos of our solutions and platform capabilities
• Embrace the collaborative culture in Ping by helping out other team members no matter which region they are in, ensuring we succeed as a company
• Guarantee a continuous handover between the teams when navigating between pre- and post-sales phases
• Act as pre-sales lead for prospect opportunities working with other Ping teams and partners and Account Executive to convert the prospect into a customer
• Able to travel up to 50% of the time

Skills & Qualifications:

• At least 8-12+ years of proven experience in a presales solution architect role
• At least 5+ years of proven experience in three or more of the following industries: Banking, Insurance, Telco, Government, Retail, Media and other industries with a large-scale customer base
• Business consultative skills, ability to interface with various levels including C-suite, directors, managers, architects, developers, and engineering teams
• Ability to work with a high level of self-direction and/or collaboratively with other teams within Ping Identity
• Ability to relate proposed solution technical capabilities back to customer needs in a narrative style
• Developing and delivering technical presentations, workshops, customized demonstrations, and proof of concepts
• Experience in public speaking as a featured speaker at physical events or online webinars.
• Strong knowledge of Identity/Access Management, cybersecurity and enterprise security technologies
• Experience working with CIAM or IAM solutions in or with enterprise organizations for securing web applications, native mobile apps and API services (external or internal facing)
• Experience with installation and configuration of one or more IAM technologies from: Ping Identity, ForgeRock, Okta, Auth0, CA, Oracle, IBM, Microfocus/NetIQ, or similar.
• Working knowledge of IAM related protocols and formats such as: OAuth2, OIDC, SAML, WS-Federation, WebAuthN, FIDO, FAPI, SCIM, LDAP, Kerberos, RADIUS, JSON, XML, SQL, etc.
• Competency with coding or scripting languages (Java, JavaScript, Groovy, etc.), RESTful Web API Services, web development frameworks (HTML5, CSS, Node.js, Vue.js, React, etc.), or mobile development frameworks for iOS and Android.
• General networking concepts and technologies such as: TCP/IP, HTTP/S, SSL/TLS, mTLS, PKI, WebSocket, DNS, load balancers, proxies, network routing, etc.
• Cloud Platforms - AWS, GCP, or Azure
• DevOps deployment automation, Kubernetes and Docker platform

Position Summary

We are seeking a seasoned deal-maker and manager to lead our media & deal strategy covering partner monetization efforts nationally. The role sits on the central media solutions team. This is a unique opportunity to take a leadership position on how Interactive Avenues structures and executes agreements with media companies and creators. The ideal candidate will have experience with complex contract negotiations with a solid understanding of the evolving media landscape locally. This person must have experience building and managing large relationships and/or responsible for strategic negotiations across verticals. In this role, you will work closely with cross-functional partners to execute programs and partnerships that drive meaningful value. You will work closely with the local teams, who serve as the primary clients for this role, as well as operations and legal, among others, to deliver results. The Partnerships lead at Interactive avenues works closely with the leading partners in the world & in local markets, is responsible for both managing those relationships and driving product adoption. You should have managed clients with overall budget of 100 Cr.

Key Responsibility

• Be the primary deal-maker and contract negotiator for the central team, eventually helping to scale efforts by building a team
• Review and inform policy and legal agreements to support broader programs
• Inform the operational requirements for managing partner programs, such as reporting details, payment flows, etc
• Support program creation leveraging quantitative analysis and industry research
• Represent Interactive Avenues in negotiations and meetings with executives from other companies
• Execute in an intense & fast-paced environment
• You would be expected to have full understanding on all of your portfolio of clients
• Understand the different stakeholders within agency and start building relationship with them.
• Helping your team to craft the agency response to the client briefs.
• Ability to lead strategic discussions with clients.
• You should be able to have full understanding of what is happening on each clients & lead your team in that aspect.
• Create a 360 planning approach for new campaign
• Be visible as the leader of your team within the agency as well as with clients
• Start interacting with our regional agency teams on client where applicable
• Ability to start driving agency KPIs; balanced with client KPI
• Lead the annual planning process for our clients.
• Be the seamless bridge between local clients & regional/global agency team.
• Converse on measurement metrics across touchpoint based on campaign objectives
• Win awards in both internal and external.

Team Leadership & Development

• Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
• Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients’ performance and business objectives
• Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction
• Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
• Provide training to their direct reports and bellow teams
• Suggest improvements in process and productivity optimization

Skills

• Ability to forecast expected outcomes of Brand and ROI campaigns and manage spend accordingly
• Proven expertise with relevant platform tools (DoubleClick Bid Manager, Google Adwords tools, Facebook tools etc), Media Research Tools (Comscore, GWI, TGI etc)
• Strong written and verbal communication skills
• Strong organizational skills, detail-oriented and capable of multi-tasking
• Superb client relationship and management skills
• Proven problem solving skills and ability to think outside of the box
• Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
• Provide timely and actionable feedback to the team to aid in their development and improvement

Qualifications

Education:

• Masters/Bachelor’s Degree
• Minimum 12 years as a Media Planner & Buyer

What You Can Expect From Interactive Avenues

Interactive Avenue’s  vision is to make advertising more insightful to the brands. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Interactive Avenues employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

Location - Mumbai

About the role

As an Applied AI team member at Anthropic India, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises across India and the Asia-Pacific region understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.

Responsibilities:

• Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation

• Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success

• Support customers building with both the Claude API and Claude for Work

• Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives

• Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack

• Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases

• Identify common integration patterns and contribute insights back to our Product and Engineering teams

• Travel occasionally within India and the APAC region to customer sites for workshops, technical deep dives, and relationship building

• Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns

• Collaborate across time zones with global teams while serving as the technical expert for the India market

You may be a good fit if you have:

• 10+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager

• Experience working with enterprise customers in India or the APAC region, navigating complex buying cycles involving multiple stakeholders

• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more

• Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders

• Experience designing scalable cloud architectures and integrating with enterprise systems

• Comfortable with Python

• Familiarity with common LLM frameworks and tools or a background in machine learning or data science

• Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• A love of teaching, mentoring, and helping others succeed

• Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems

• Ability to work effectively across cultures and time zones as part of a global team

Position Summary

We are looking for you - The, Performance Marketing Director has ultimate accountability for the effectiveness of the entire Performance Marketing team. As a performance media expert, this person will have expertise in an array of addressable paid advertising strategies that utilizes tech based buying and optimization tools to positively affect our client’s ROI including search, display, social, mobile, local, Ecom and video. This role will have an increasing focus on Demand Generation and Response Management as our clients look to monetize online. This person should also understand the interplay and synergy between traditional and digital media and have the ability to build and scale an integrated team of performance practitioners.

The Director is responsible for leading the Execution teams of a large enterprise client’s performance marketing accounts towards stated client and company objectives. The Director will manage and direct Performance Media teams, including Group Heads, Operations Supervisors, Senior Manager, Manager and Executives. Proven account management and team leadership experience is essential, along with experience in online marketing and digital media.

Account Management

• Develops, manages, and monitors client service delivery executions of the assigned accounts
• Oversees process development and execution management
• Assures quality control of all media planning and implementation
• Enforces Best Practices
• Prepares and presents annual financial plans and human resources plans

Performance Media

• Implements Planning Process for the assigned accounts and holistic media planning across all digital disciplines paid search, display, social, native, video and Ecom
• Coordinates efforts across different digital media channels to drive optimized recommendations
• Continuously evaluate and improve upon all digital media opportunities
• Attend to client meetings as needed, interface as needed with executive level and middle management level on client side during meetings and presentations
• Participates in building and evolving the PM practice, vision and areas of expertise
• Understands and expands business prospects by having a thorough understanding of all the services provided by the agency.

Team Leadership & Development

• Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
• Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients’ performance and business objectives
• Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction
• Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
• Conducts performance reviews and career path plans for direct reports
• Provide training in cross media planning to their direct reports and bellow teams

Skills

• Ability to forecast expected outcomes of Brand and ROI campaigns and manage spend accordingly
• Proven expertise with relevant platform tools (DoubleClick Bid Manager, Google AdWords tools, Facebook tools etc.), Media Research Tools (ComScore, GWI, TGI etc.)
• Strong written and verbal communication skills
• Strong organizational skills, detail-oriented and capable of multi-tasking
• Superb client relationship and management skills
• Proven problem solving skills and ability to think outside of the box
• Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
• Provide timely and actionable feedback to the team to aid in their development and improvement

Qualifications

Education:

• Graduate/ Post Graduate Degree or related work experience
• Concentration in Marketing, Finance, Digital Media, Accounting, or related field preferred
• Google and Facebook Blueprint Certified Professional
• Extreme attention to detail with the ability to prioritize and execute in a fast-paced environment

What You Can Expect From Interactive Avenues

Interactive Avenue’s  vision is to make advertising more insightful to the brands. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Interactive Avenues employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

       Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies
• Collaboration: Work closely with internal teams, including Customer Success and Sales to deliver exceptional customer experiences and ensure smooth implementation of new solutions
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.
  
  Requirements: 
  
  
• Demonstrated B2B sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts
  
  

Key Responsibilities: 

• Managing leads from qualification to closing, aiming to meet or exceed monthly/annual quotas, with a quota of around $60k per quarter. (Quotas may change).
• Proactively identifying new business opportunities and maintaining a healthy pipeline.
• Educating potential clients on the SaaS product's value proposition via customized demos.
• Handling contract negotiations, pricing discussions and closing deals.
• Building trust and ensuring a smooth transition to the Account manager team

Requirements & Skills

• Proven experience of 5+years in B2B SaaS sales.
• Strong negotiation, persuasion, and closing skills.
• Excellent verbal and written communication skills to deliver compelling pitches.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting tools.
• A proactive, self-starter mentality aimed at achieving revenue targets

What we offer:

• Highly competitive base salaries.
• Uncapped Commission
• Excellent referral bonus.
• Personal avenues for your career growth.
• Highly collaborative team culture.
• Two-way cab facility and meals provided at office.

The Service Delivery Manager (SDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

• Own customer satisfaction, retention, and value realization.
• Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
• Drive proactive communication, sentiment tracking, and expectation alignment.
• Identify upsell/cross-sell opportunities with the Account Manager.
• Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

• Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
• Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
• Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
• Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
• Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
• Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

• Run unified operating cadences across Helpdesk + NOC.
• Own escalation governance: tracking, RCA follow-through, and customer communications.
• Maintain CRM/SFDC data accuracy and integrity.
• Ensure compliance with contractual SLAs/SLOs and KPIs.
• Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

• Own onboarding for new unified (NOC + Helpdesk) customers.
• Ensure a smooth handoff from Sales to Delivery.
• Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
• Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
• Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

• Deliver monthly performance reporting across both service lines.
• Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
• Present KPI dashboards and prioritized improvement opportunities.
• Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

• Monitoring/RMM: Datto RMM, VSA, VSA X
• Ticketing/PSA: Autotask, Salesforce, PSAs
• Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
• Incident lifecycle and major-incident management fundamentals
• Basic OS/network/endpoint troubleshooting
• Excel and Power BI reporting

Customer Success Skills

• Executive stakeholder management (Owner/C-level)
• Renewal and retention ownership
• Clear executive communication
• Data-driven storytelling
• Contract and value alignment

Professional Skills

• Analytical, structured problem-solving
• Excellent written and verbal communication
• High accountability and ownership
• Manage multiple customers in parallel
• Cross-functional collaboration

Experience

• 0–5 years in service delivery, customer success, or managed services
• Hands-on exposure to both Helpdesk and NOC workflows
• MSP/IT services background preferred
• Experience managing high-value accounts

SUCCESS METRICS

• Renewals/retention
• Compliance KPIs and SLA/SLO adherence
• CSAT/NPS targets
• Kaseya production adoption opportunities
• Service-review cadence compliance

Sales Operations Analyst 

To support the increasing growth in Kaseya business, we are hiring an Sales Operations Analyst. Based out of our Bangalore office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth

• Manage the end-to-end quoting process for new and existing customers, ensuring timely and accurate quote creation and approvals.
• Create, update, and maintain quotes and contracts as requested by Sales Representatives and Account Managers.
• Provide operational support to Sales Representatives to help achieve annual sales targets.
• Support daily sales operations, including quote creation, approval workflows, bookings, and provisioning for end customers.
• Collaborate with cross-functional teams such as Sales, Legal, and Finance to ensure compliance with company policies and industry regulations.
• Communicate quoting and contract modification insights effectively to cross-functional teams and senior management.
• Maintain accurate and up-to-date customer data across systems to ensure data consistency and seamless sales operations.
• Deliver data-driven insights and recommendations related to Kaseya products to support sales strategies and informed decision-making.
• Stay updated on industry trends and best practices in quoting, contract management, and sales operations.

Qualifications:

• Degree in Business, Accounting or related field preferred;
• Interest in technology
• Prior work experience within order management and/or order fulfillment
• Proficiency in MS Excel
• Understanding of software subscription businesses, a plus (SaaS)
• Strong written and verbal communication skills
• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.
• Ability to prioritize and stay organized in a fast-paced work environment
• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus
• Team player comfortable working cross-functionally both within, and without the finance department

To support the increasing growth in Kaseya business, we are hiring a Sales Operations Analyst. Based out of our Bangalore office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth

• Manage the end-to-end quoting process for new and existing customers, ensuring timely and accurate quote creation and approvals.
• Create, update, and maintain quotes and contracts as requested by Sales Representatives and Account Managers.
• Provide operational support to Sales Representatives to help achieve annual sales targets.
• Support daily sales operations, including quote creation, approval workflows, bookings, and provisioning for end customers.
• Collaborate with cross-functional teams such as Sales, Legal, and Finance to ensure compliance with company policies and industry regulations.
• Communicate quoting and contract modification insights effectively to cross-functional teams and senior management.
• Maintain accurate and up-to-date customer data across systems to ensure data consistency and seamless sales operations.
• Deliver data-driven insights and recommendations related to Kaseya products to support sales strategies and informed decision-making.
• Stay updated on industry trends and best practices in quoting, contract management, and sales operations.

Qualifications:

• Degree in Business, Accounting or related field preferred.
• Interest in technology
• Prior work experience within order management and/or order fulfillment
• Proficiency in MS Excel
• Understanding of software subscription businesses, a plus (SaaS)
• Strong written and verbal communication skills
• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.
• Ability to prioritize and stay organized in a fast-paced work environment
• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus
• Team player comfortable working cross-functionally both within, and without the finance department

Renewals Specialist, Financial Operations

Data, Quality Control & Invoice Lifecycle Management

Finance Department

Reports to Global Renewals Manager

Role Overview

The Renewals Specialist is a critical operational role based within our Global Capability Centre (GCC) in India, supporting the broader Renewals team in delivering accurate, timely, and compliant contract renewals. Rather than managing a dedicated book of customers, this role functions as the operational backbone of the Renewals organization — ensuring data integrity, forecast accuracy, and cross-functional alignment so that Renewal Opportunity Owners can focus on advancing and closing deals.

This individual will work closely with Renewals team members, Customer Success Managers, Finance, Product, and Sales to eliminate roadblocks, maintain pipeline visibility, and uphold the quality of renewal forecasting dashboards reviewed daily by executive leadership, including the CFO. The ideal candidate is highly detail-oriented, process-driven, and comfortable working across multiple systems and stakeholders in a fast-paced, high-accountability environment.

Key Responsibilities

Renewal Calculations & Proposal Preparation

Own the initial internal calculation of renewal proposals, including pricing, quantities, pro-rata adjustments, and co-terming calculations. Ensure all figures are accurate, validated against internal systems, and ready for Renewal Opportunity Owners to progress.

Pipeline Monitoring & Renewal Lifecycle Management

Own the day-to-day monitoring of the renewals pipeline, tracking renewal stages and proactively identifying risks to on-time closure. Follow up with Account Managers to confirm assigned renewals are being actively worked and that opportunity stages are progressing accurately in Salesforce. Escalate blockers to Renewals leadership as needed.

Back-Office Support for Renewal Owners

Support Renewals team members with back-end execution, including generating order forms and renewal paperwork based on direction provided by the team (e.g., multi-year extensions, percentage-based increases). Manage other administrative and operational functions required to move renewals forward efficiently.

Renewal Deal Desk Preparation

Assist Renewal Opportunity Owners in preparing for Renewals Deal Desk, ensuring all required data, documentation, and approvals are in order ahead of submissions. Monitor the pipeline of open renewal opportunities and assist in identifying those requiring inclusion on the Deal Desk docket.

Salesforce & NetSuite Data Integrity

Maintain complete, accurate, and up-to-date renewal data in Salesforce throughout the renewal lifecycle. Conduct regular audits between Salesforce and NetSuite to ensure billing records align with contracted terms. Identify and resolve discrepancies proactively to protect revenue accuracy and forecast integrity.

Renewal Forecast Accuracy & At-Risk Tracking

Support Renewals leadership in maintaining the accuracy of renewal forecast dashboards used by executive leadership on a daily basis. Track at-risk renewals and validate that Upsell and Cancellation flags are accurately reflected in Looker forecasts. Conduct regular calls with Customer Success Managers to confirm forecast status and document outcomes including heal plays, saves, and downsells.

Invoice Management & Financial Validation

Take ownership of the end-to-end invoice release process, ensuring invoices are issued accurately and on time. Validate pricing, quantities, terms, and billing details across all relevant systems. Coordinate approvals with appropriate stakeholders and partner with Accounts Receivable to ensure timely release. Proactively resolve any data discrepancies or blockers that could delay invoicing.

Reporting, Analytics & Dashboard Maintenance

Support Renewals leadership with reporting, analytics, and ongoing maintenance of Looker dashboards. Provide data-driven insights to help the team identify trends, risks, and opportunities within the renewals portfolio.

Cross-Functional Relationship Management & Collaboration

Establish and maintain strong working relationships with Customer Success Managers, Product team members, Finance, and Sales. Serve as a proactive liaison to ensure that roadblocks to renewal are identified and addressed in a timely manner. Organize and facilitate team calls to review product updates and ensure the Renewals team stays current on new features and enhancements relevant to the renewal process.

Ad-Hoc Projects & Renewals Leadership Support

Support the Renewals leader with ad-hoc projects and initiatives as needed, including developing customer-facing materials (e.g., one-pagers highlighting product value and recent enhancements), executing steps related to AI-driven initiatives, and contributing to process improvement efforts across the renewals organization.

Salesforce Notes & Documentation

Update Salesforce notes and opportunity records on behalf of Renewals team members as directed, ensuring a complete and current audit trail of renewal activity and customer interactions.

Training & Professional Development

Complete all required internal training programs in a timely manner. Proactively stay informed on new products, platform features, and internal process updates, incorporating relevant knowledge into daily renewals support activities.

Required Skills & Experience

• 3+ years of experience in renewal operations or revenue operations roles
• Strong proficiency with Salesforce, including data entry, pipeline management, and opportunity tracking.
• Demonstrated ability to support reporting and analytics functions; experience with Looker or comparable BI/dashboard tools is a plus.
• High attention to detail with a proven track record of accuracy in data-sensitive, high-volume environments.
• Strong cross-functional collaboration skills with the ability to work effectively across Sales, Finance, Customer Success, and Product teams.
• Excellent written and verbal communication skills, with the ability to follow up professionally and persistently with stakeholders at multiple levels.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Comfortable working in a GCC (Global Capability Centre) environment and supporting a geographically distributed team.
• Experience working with AI productivity tools such as Claude, ChatGPT, or similar platforms.
• Prior exposure to SaaS renewal processes, subscription billing models, or recurring revenue operations.

Preferred Qualifications

• Experience with Looker or other business intelligence and dashboard tools.
• Experience with CPQ or similar quoting tools

• This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID