About the Role/Team

We are seeking a highly experienced Luxury footwear Authentication Expert with strong analytical, investigative, and communication skills to elevate our authentication processes and training programs. If you're passionate about fashion and footwear, and thrive in a fast-paced environment, this could be the perfect role for you.

Your deep expertise in both physical and digital authentication will play a pivotal role in building and maintaining our internal knowledge systems, guiding our authentication team, and collaborating across departments to improve accuracy and consistency.

Reports to: Manager, footwear
Location: Remote - United States, Philippines, India, Hong Kong, Japan
Location Type: Remote

What you'll do

• Create, maintain, and improve knowledge and documentation on luxury footwear authentication.
• Develop training materials and train the global Authentication team for the brand support expansion.
• Deliver high-impact projects by taking full ownership, meeting deadlines, and ensuring quality at every step.
• Research and track industry knowledge, new releases, and trends in the resale and luxury footwear market, identify key attributes, and translate the knowledge or data to authenticators and the ML team to improve the accuracy and automation.
• Work with the Knowledge Analysts for cataloging, researching, tagging, and creating procedures for Entrupy’s proprietary datasets
• Monitor and analyze the accuracy of the results and knowledge adherence to identify the knowledge gap and improve the training materials.

What you bring

• 4+ years of experience creating knowledge materials to train the authentication team.
• Advanced subject matter expertise in luxury footwear, with a proven track record of authentication accuracy.
• Experience with both in-person and digital authentication is a significant plus.
• Understanding knowledge creation best practices (capture, authoring, and organization of information across multiple channels)
• Experience with scientific approaches to the classification of knowledge and systems
• Proven knowledge of taxonomy and data classification systems; comfort working with complex datasets and structured information.
• Proven skills and understanding of data organization and structuring
• Strong authoring and editorial skills: able to understand complex information and communicate said information (both written and spoken) to individuals with diverse professional backgrounds
• Self-starter, detail-oriented, and creative problem solver able to work with global teams and multiple deadlines
• Professional composure and interpersonal skills, while having a strong voice on the subject of Knowledge Management
• Passion for fashion, sustainability, and upholding standards of authenticity.

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 
Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission and a desire to solve impactful challenges.

If you want to be a member of our team that is building the infrastructural foundations for data aggregation and insights at Entrupy, we’d love to connect!

About the role

We are seeking a Machine Learning Engineer with expertise in classical Computer Vision and Deep Learning to contribute to the development of advanced computer vision algorithms focused on item authentication and fingerprinting.

In this role, you will drive the research, development, and deployment of state-of-the-art algorithms and models aimed at accurately determining the authenticity of items and assigning unique digital identities through image analysis. You will also oversee the optimisation of image capture solutions on edge devices and ensure models are interpretable, scalable, and robust.

As a senior team member, you will collaborate cross-functionally to define and deliver impactful projects and contribute to thought leadership in the computer vision domain.

Reports to: ML Manager
Location: Remote: Austria, Bulgaria, Ukraine, Hungary & Romania

What You'll Do:

Leadership & Strategy

• Define the technical roadmap for computer vision projects, aligning with business goals and customer needs.
• Mentor and provide technical guidance to junior engineers, fostering a culture of collaboration, innovation, and excellence.

Advanced Research & Algorithm Development

• Design and develop cutting-edge computer vision models and algorithms for item authentication, fingerprinting, high-quality image capture and related applications.
• Lead innovation by staying ahead of trends in computer vision and machine learning, introducing novel techniques to improve model performance and scalability.

Scalable Systems & Model Deployment

• Oversee the deployment of machine learning models in production, ensuring robustness, efficiency, and seamless integration into systems.
• Optimise algorithms for edge device deployment, focusing on latency, accuracy, and power consumption.

Collaboration & Stakeholder Engagement

• Work closely with internal and external stakeholders to understand product requirements, define project scopes, and deliver actionable solutions.
• Collaborate with engineering teams to integrate CV models into broader system architectures while maintaining system reliability and performance.

Operational Excellence

• Drive best practices in code quality, testing, and documentation. Review and refine code, ensuring modularity, reliability, and adherence to industry standards.
• Analyse production data to identify opportunities for continuous improvement in algorithms and systems.

Who you are:

• Education: Bachelor's or Master’s in Electronics, Physics, Computer Science, or related field.
• Experience: 3-6 years in computer vision and machine learning development.
• Core Expertise:
  • • Proficient in both traditional CV techniques (feature extraction, image processing) and deep learning methodologies.
    • Advanced knowledge of Python and C++, with expertise in frameworks such as PyTorch, HuggingFace, OpenCV, and CUDA.
    • Extensive experience in designing, training, and deploying CV models at scale, including distributed training and inference pipelines.
    • Expertise in API design and deployment for ML model services such as FastAPI, TensorRT, Nvidia Triton, and Ray.
• Mathematical Proficiency: Strong foundation in probability, statistics, optimisation, linear algebra, and geometry.
• EdgeML Experience: Skilled in deploying and optimising models for iOS devices, with a focus on real-time data processing and resource efficiency.
• Collaboration & Communication: Ability to articulate technical concepts and collaborate in cross-functional, global teams.
• Ownership & Drive: A proactive approach, a high degree of ownership, and an eagerness to tackle complex challenges.

What we offer

• Market-competitive and pay equity-focused compensation structure
• Generous time away, including company holidays, paid time off, sick time, parental leave, and more!
• The agency to innovate, directly impacting product features and customer experiences.
• Opportunity to be part of the core team in a growing setup.
• Opportunities to publish research, contribute to patents, and further develop CVML and edgeML expertise.

We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are a visionary Computer Vision / ML engineer with extensive experience in crafting production-ready solutions, a passion for mentoring, and a desire to solve impactful challenges, we’d love to connect!

About the Role

We are seeking a Knowledge Analyst I with a strong interest in luxury fashion and authentication. In this role, you’ll support Entrupy’s authentication and training workflows by organizing product knowledge, contributing to structured datasets, and building a foundation in authentication best practices.

This role offers hands-on exposure to luxury goods, visual analysis, and knowledge operations, with clear opportunities for growth as you develop expertise and take on increasing responsibility.

Reports to: Senior Knowledge Analyst
Location: Remote - Philippines, India, Hong Kong, Japan
Location Type: Remote

What you’ll do:

• Support the maintenance and expansion of Entrupy’s knowledge systems by organizing product information, tagging visual datasets, and updating reference materials.
• Assist in creating and maintaining documentation that supports authentication workflows, including product guides and reference materials.
• Conduct research on luxury brands, collections, materials, and construction techniques to support accurate authentication.
• Monitor fashion trends, new product releases, and market changes to help keep knowledge assets current.
• Contribute to training and onboarding materials used by the authentication team.
• Perform quality checks on existing documentation to ensure accuracy, clarity, and consistency.
• Collaborate with senior Knowledge Analysts and cross-functional partners, learning how knowledge supports product and engineering workflows.
• Gradually take ownership of defined tasks and smaller projects as skills and confidence grow

What you bring:

•  0–2 years of experience in fashion, luxury retail, authentication, research, merchandising, or a related field.
• Strong interest in luxury fashion, handbags, and craftsmanship, with a desire to build authentication expertise.
• Formal authentication experience is a strong plus, but not required.
• Excellent attention to detail and a natural curiosity about how products are made and identified.
• Clear written communication skills and the ability to organize information thoughtfully.
• Comfort working with images, structured documents, and basic data tools (such as spreadsheets).
• Openness to feedback, a growth mindset, and a strong sense of accountability.
• Passion for learning, quality, and upholding standards of authenticity in the fashion industry

Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are passionate about solving challenging problems in a diverse setup, we’d love to connect!

About the Role
We are seeking an experienced Knowledge Analyst II with strong authentication expertise and a deep understanding of luxury handbags and leather goods. This is a senior individual contributor role focused on owning complex knowledge initiatives, improving authentication accuracy through structured data and insights, and helping evolve how Entrupy captures, analyses, and operationalises product intelligence.

You’ll work cross-functionally with Authentication, Training, Engineering, and Product teams, acting as both a subject matter expert and a strategic partner. This role requires high-level thinking, strong judgment, and the ability to lead projects from concept through execution.

Reports to: Knowledge Team Lead
Location: Remote -Philippines, India, Hong Kong, Japan

What you’ll do:

• Serve as a subject matter expert in luxury handbag and leather goods authentication, supporting high-impact authentication and training initiatives.
• Make meaningful contributions to the development, evolution, and quality control of Entrupy’s knowledge systems, ensuring they are accurate, scalable, and aligned with business needs.
• Analyse authentication trends, error patterns, and product data to identify gaps, risks, and opportunities for improvement.
• Own and drive medium- to large-scale projects related to new brand and product support, knowledge structure, tooling, or content strategy, including defining scope, timelines, and success metrics.
• Create advanced documentation, product intelligence frameworks, and reference materials that support expert-level decision-making.
• Partner closely with Engineering and Product teams to inform how knowledge is structured, tagged, and surfaced within Entrupy’s platforms.
• Contribute to the design and refinement of training programs, helping raise the overall expertise of the global authentication team.
• Stay ahead of market trends, brand updates, and emerging counterfeit techniques, translating insights into actionable knowledge assets.
• Mentor and provide guidance to more junior Knowledge Analysts, supporting team growth and consistency.

What you bring:

• 2+ years of experience in authentication, knowledge management, luxury goods research, fashion merchandising, or a closely related field.
• Demonstrated expertise in authenticating luxury and contemporary handbags and leather goods, with strong brand-level knowledge.
• Proven ability to think analytically about data, patterns, and systems, not just individual cases.
• Experience leading projects or initiatives independently, with a track record of follow-through and impact.
• Exceptional written communication skills, with the ability to synthesise complex information into clear, usable resources.
• High attention to detail paired with strong judgment and investigative instincts.
• Comfort working with large visual datasets, structured documentation, and analytical tools (spreadsheets, tagging systems, internal platforms).
• A collaborative mindset and confidence working cross-functionally in a fast-paced, evolving environment.
• Deep interest in fashion, luxury, craftsmanship, and the role of authentication in protecting consumers and brands.

Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are passionate about solving challenging problems in a diverse setup, we’d love to connect!

About the Team/Role

What you'll do:

• Monitor all customer-facing platforms (chat, email, phone, website contact form etc) to resolve customer issues and conduct customer outreach as needed.
• Work closely with the authentication operations teams to provide support for timely and accurate result delivery.
• Collaborate with internal stakeholders, such as Sales, Billing, Product and Engineering, to ensure best customer experience and resolve customer issues in a timely manner.
• Guide customers through an onboarding process and ensure successful implementation into their day-to-day operations
• Coordinate and implement customer account set-up, training, and integrations to ensure a seamless onboarding experience.
• Monitor customers’ usage of Entrupy’s solutions and proactively offer support to improve their experience and drive product adoption so that they can maximize the value
• Create and update self-service customer support resources, including training videos and knowledge base articles, to empower users to resolve issues by themselves
• Represent the voice of the customer by actively collecting and sharing feedback about the product and overall user experience.

What you bring

• At least 3 years of experience in bilingual customer support (English and Japanese and/or Chinese)
• Time management skills in prioritizing daily tasks
• Detail-oriented with strong organizational skills
• Strong oral and written communication skills with empathy and problem-solving mindset
• Ability to work in a fast-paced environment
• Tech-savvy and solutions-oriented
• Effectively communicate technical concepts to audiences of varying technical ability
• Experience in BtoB SaaS Customer Support is a plus

What we offer

• 14 days paid time off per year

• 20 National Holidays and Company Holidays per year

• Additional compensation for working holidays and weekend shifts

• Optional Defined Contribution Pension Plan

• Statutory social insurance (Health, Pension, Labor Accidental, and Employment)
  
  
  Salary Range: Starting ¥4,000,000 annually
  We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

About the Role

As we expand branded luxury jewelry as a key category, we’re looking for a domain expert to help scale and strengthen our authentication capabilities globally, with a focus on North America.

We already have an established foundation in APAC, and this role will be critical in building depth, consistency, and regional expertise in North America, while partnering closely with the existing team. You will focus exclusively on high-end, branded jewelry (e.g., Cartier, Tiffany, Van Cleef & Arpels, etc.), bringing deep expertise in brand-specific construction, hallmarks, and authentication nuances.

In parallel, you will support the continued expansion of luxury apparel expertise in North America, ensuring alignment and quality across categories.

If you are passionate about luxury craftsmanship, brand heritage, and scaling expertise across regions, this is a unique opportunity to play a pivotal role in a growing category.

Reports to Manager, Apparel

Location: US

Employment Type: Remote

What you’ll do:

• Scale and enhance branded jewelry authentication capabilities in partnership with the APAC team
• Authenticate high-value branded jewelry pieces, contributing to critical, high-risk evaluations
• Build and refine structured knowledge systems (brand-level taxonomies, hallmark libraries, construction guides)
• Develop and localize training programs and certification materials for global teams
• Research luxury jewelry brands, collections, and brand-specific identifiers to deepen category expertise
• Support the expansion of luxury apparel expertise in North America, ensuring consistency in authentication quality
• Coach and mentor team members to foster a high-precision, knowledge-first culture

What you bring:

• 3 to 5+ years of experience in branded luxury jewelry authentication, resale, or appraisal
• Deep expertise in brand-specific hallmarks, engravings, construction techniques, and identifiers (e.g., Cartier, Tiffany, Van Cleef & Arpels, Bulgari, etc.)
• Strong understanding of luxury jewelry brand portfolios, collections, and market positioning
• Experience building training materials, playbooks, or structured knowledge systems
• Exceptional attention to detail and ability to make high-stakes authentication decisions
• Strong communication skills — able to codify expert judgment into scalable processes
• Highly organized, proactive, and comfortable working cross-functionally in a global environment
• Passion for authenticity, craftsmanship, and scaling expertise in luxury categories

The starting salary for this role is between $55,000 - $70,000, depending on skills and experience. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall within the range. We recognize that the person we hire may be less experienced (or more senior) than the requirements stated in this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

About the role

We are seeking a Machine Learning Engineer Intern to contribute to the development of computer vision algorithms focused on item authentication and fingerprinting. In this role, you will support the research, development, and deployment of algorithms and models aimed at accurately determining the authenticity of items through the analysis of their unique visual characteristics and assigning unique digital identities based on image data.
You will also assist in refining the image capture experience on edge devices and contribute to ensuring model interpretability.

Reports to: ML Lead
Location: Remote or Hybrid in Bangalore, India
Duration:  6 months internship with an opportunity for PPO

What You'll Do:

• Algorithm Research & Support: Assist in researching, designing, and training computer vision models for authentication, fingerprinting, image capture, and other customer-centric computer vision applications.
• Code Quality & Testing: Write clean, modular, and well-tested code. Develop unit and integration tests to maintain high standards of code quality and reliability. Participate in code reviews, contributing to pull requests and collaborating with team members.
• Model Deployment Support: Provide support in building and maintaining APIs to efficiently deploy models in production.
• Continuous Learning: Stay current with advancements in Computer Vision and Machine Learning.
• Collaboration: Work with internal teams to understand needs and gather feedback on algorithm performance.
• Documentation: Contribute to clear and concise documentation of algorithms and models.

Who you are:

• Currently pursuing a Bachelor's or Master's degree in Electronics, Physics, Computer Science, or a related field.
• Foundational understanding of Computer Vision algorithm development.
• Familiarity with Python.
• Basic understanding of PyTorch and OpenCV.
• Strong foundational skills in probability & statistics, calculus, geometry, optimization, and linear algebra.
• Ability to rapidly acquire new skills and technologies.
• Strong problem-solving skills and attention to detail.
• Willingness to contribute to code reviews and collaborate with peers.

What we offer

• Market-competitive compensation structure
• Opportunities to gain hands-on experience in cutting-edge computer vision solutions.
• A collaborative, mission-driven work culture with direct product impact.
• Mentorship from experienced Machine Learning Engineers.
• Opportunities to learn about deploying models on edge devices.

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are a passionate and eager individual looking to kickstart your career in Computer Vision and Machine Learning, we'd love to connect!

About the Role:

We’re looking for a motivated and strategic Business Development Representative (BDR) to play a key role in accelerating our growth. This role goes beyond traditional outreach - as an BDR, you will help shape and execute sales development strategies, improve processes, and collaborate closely with sales, marketing, and operations teams to drive pipeline and revenue.

As a BDR, you will be the first point of contact for potential customers. Your primary responsibility will be to identify, qualify, and nurture leads into opportunities for our Account Executives. You will leverage outbound prospecting, inbound lead follow-up, and effective communication to generate interest and move prospects through the sales funnel.

Location: Remote- Japan
Reports To: Sales Manager

What you'll do:

• Proactively research, identify, and engage prospective customers through calls, emails, social media, and networking.
• Qualify inbound and outbound leads based on defined criteria.
• Schedule discovery calls and product demos for the sales team.
• Maintain accurate lead and opportunity data in CRM (e.g., HubSpot, Salesforce).
• Collaborate with marketing to align outreach efforts with campaigns.
• Track, analyze, and report on lead generation metrics and conversion rates.
• Continuously refine outreach strategies based on market feedback.
  
  

What you bring:

• 2–5 years of sales, lead generation, or customer-facing experience (SaaS or technology sales preferred).
• Proficient in languages: Japanese and English, with 3rd Asian Language preference: Korean, Thai, and Vietnamese.
• Strong verbal and written communication skills.
• Resilient, proactive, and self-motivated with a “hunter” mindset.
• Ability to manage multiple prospects and priorities simultaneously.
• Comfortable working with CRM tools and prospecting platforms (e.g., LinkedIn Sales Navigator).
• Team player with a willingness to learn and adapt quickly.

Good to Have:

• Experience in a start-up or high-growth environment.
• Knowledge of authentication and Luxury resale industry
• Familiarity with outbound automation tools

What we offer:

• Market-competitive and pay equity-focused compensation structure
• Generous time away, including company holidays, paid time off, sick time, and more!
• Opportunity to be part of the diverse and growing team across Japan, US, India, Poland and Brazil.

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day.

Please apply if you want to be a part of a collaborative and dynamic team with a passion for working with high-end luxury brands and cutting-edge technology and want to be at the forefront of AI innovation.

About the role

Entrupy is seeking a Senior Full-Stack Engineer who is excited about automating manual processes and can lead complex projects. As a Full-Stack Engineer, you will be responsible for automating the processes and workflows that can have a significant business impact by increasing the authentication team's efficiency and accuracy. You will need to have a strong understanding of both back-end and front-end development, as well as a willingness to learn new technologies quickly. In addition, we are looking for someone who can work effectively in a team that is spread across different time zones.

Some areas you will work on would include:

• • Creating image search systems - infrastructure for similarity searching tens of millions of images + metadata.
  • Creating tools to encode + expose knowledge for our authentication team (databases/CRMs)
  • Monitoring systems & other analytics work to help flag areas where our knowledge is lacking for our expert teams
  • Internal dashboards and customer support tools
  • Policy tracking and change management systems
  • Custom search systems and data investigation tools
  • Interfaces to explain machine learning and expert system output
  • Account management systems
  • Data annotation tools
  • Internal training platforms

Reports to: Engineering Manager
Location: Bangalore, India (Hybrid)

What You'll Do:

• Develop systems that follow modern design principles and are implemented using secure, flexible & scalable methodologies, promote a streamlined, collaborative environment & use efficient workflows while keeping focus on a positive user experience
• You’ll contribute reliable code across all phases of the development lifecycle, collaborating on product specifications and operational feasibility
• You’ll come up with ideas for projects to clean up technical debt and make it easier to develop in our codebases
• You’ll champion a balance between following good coding practices and delivering value for our customers quickly
• You’ll produce well-tested, extensible code that stands up to existing and future load requirements
• You’ll share your expertise in a thoughtful, no-ego way with all members of the team, coaching team members when needed
• Sheppard your contributions through peer review, testing, deployment, and finally monitoring in production

Who you are:

• Generalist with experience in web apps, backend services, and databases.
• 6+ years of experience in full-stack web development.
• Solid working knowledge of Python, and experience using it in backend services using Flask/Django/Fast API or similar web framework. 
• Experience with building front-end websites or tools using modern SPA frameworks like Vue/React.
• Experience with databases (Postgres, NoSQL, etc.)
• Experience working as the lead on various technical projects.
• Prior experience working in a startup-like environment

What we offer

• Market competitive compensation structure
• Hybrid with Flexible work from anywhere for 4 weeks per year
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Rich medical benefits and insurance coverage
• Opportunity to be part of category defining start up.

Culturally we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

About the role

We are seeking a Design Intern to work on a new mode variant of the app ot build out a design system.

Device mockup library
Our marketing materials and internal asset library currently have little to no device mockups, and certainly not ones that reflect our recent designs. This is a well-understood, self-contained project that you'll own end-to-end, choosing collateral and displaying it in the most aesthetically pleasing way possible. 

The mockup library would serve both marketing and product immediately. Bonus points if you can make it evergreen enough to update easily as we design new features in the future.

Reports to: Senior UI/UX Designer
Location: Remote or Hybrid in India
Duration:  3- 6 months internship with an opportunity for PPO

What You'll Do:

You'll function as a UI/UX Designer, working within our existing design system and contributing production-ready (or near-production-ready) assets under light supervision and guidance from the Senior UI/UX Designer

• Design & Prototyping: Create wireframes, user flows, and high-fidelity interactive prototypes for an industry-leading mobile application
• User Research: Evaluate data and iterate on designs based on user feedback
• Design Systems: Contribute to maintaining and adding to an existing UI component library
• Collaboration: Participate in brainstorming sessions

Who you are:

You have experience or have done projects in UI/UX Design, Interaction Design, or a Visual Communications program. Some portfolio work would be good to see, work quality and design understanding matter more than tenure or experience.

• Figma (essential) - All of our design work and developer handoffs are within Figma
• An understanding of user-centered design principles, accessibility, and visual design
• Attention to detail
• The ability to manage your own time effectively, and a willingness to learn
• A genuine desire to solve a problem

Nice-To-Haves

The ability to have some overlap with EST hours, even for a little bit in the morning, would be good to be able to review work together, ideate, and provide guidance and mentorship. Their full days do not need to mirror ours.

What we offer

• Market-competitive stipend structure
• Opportunities to gain hands-on experience in cutting-edge UI/UX solutions.
• A collaborative, mission-driven work culture with direct product impact.
• Mentorship from experienced Designers.

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are a passionate and eager individual looking to kickstart your career in UI/UZ and design, we'd love to connect!

About the Role:

The Validation Lead is the most senior individual contributor on the Validation team, responsible for overseeing daily performance, training quality, and operational readiness. This role ensures validators meet accuracy, throughput, and SLA targets while serving as the primary point of contact for coaching, escalations, scheduling, and cross-functional alignment.

You will act as a subject matter expert in validation workflows, helping scale quality operations while maintaining consistency across a global, distributed team.

Reports to: Regional Manager - Bags Authentication Team
Location: Bangalore, India (preferably Mangalore)
Location Type: Remote/ Preferably Mangalore

What You'll Do:

• Monitor validator performance against KPIs including accuracy, throughput, TTV, and SLA adherence.
• Provide real-time coaching, QA feedback, and structured performance support to validators.
• Oversee onboarding and ongoing training to ensure competency across validation scopes.
• Act as the first point of contact for workflow, SOP, and policy questions.
• Own validator scheduling and coverage planning to align staffing with volume and time-zone needs.
• Identify under- or over-capacity risks and escalate operational gaps to Ops leadership.
• Triage and escalate quality, tooling, or workflow issues impacting validation performance.
• Liaise with Engineering on dashboard or tooling issues affecting validation workflows.
• Liaise with Authentication teams on style-specific guidance, brand updates, and policy clarifications.
• Surface recurring edge cases and error trends to Knowledge and ML partners for continuous improvement

What You Bring:

• Senior-level experience with 8+ years in quality assurance or a similar operational workflow.
• Demonstrated success coaching peers and improving performance against measurable KPIs.
• Strong understanding of SOP-driven environments and high-accuracy decision making.
• Experience with scheduling, capacity planning, or shift coordination in a global team.
• Comfort using dashboards, performance data, and QA reviews to drive decisions.
• Clear, professional communication in English with the ability to work cross-functionally across time zones.
• Proactive, organized, and able to manage escalations while maintaining day-to-day operational flow.

We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. If you have a desire to solve impactful challenges, we’d love to connect!

About the Role

This is a high-impact, individual contributor role where you will be the primary owner of IT operations across the company. Our environment is Mac-first, and we rely heavily on Kandji for device management. You’ll be responsible for troubleshooting, supporting employees, and continuously improving our IT systems and processes.

Location Type: Canada, Remote

What you’ll do:

• Serve as the primary point of contact for all IT support requests across a remote workforce
• Troubleshoot hardware, software, and access issues quickly and effectively
• Manage onboarding and offboarding (device setup, access provisioning, deprovisioning)
• Own and manage Mac devices using Kandji (policies, compliance, deployments)
• Manage user access across systems (Google Workspace, Slack, etc.)
• Maintain device inventory and lifecycle management
• Build and improve IT processes, documentation, and workflows
• Identify recurring issues and proactively implement solutions
• Support security and compliance initiatives (including SOC 2 readiness)

What you bring:

•  3–5+ years of experience in IT support or IT operations
• Strong experience managing Mac environments
• Hands-on experience with Kandji or similar MDM tools
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and prioritize effectively
• Strong communication skills with both technical and non-technical stakeholders
• Experience supporting remote teams
  
  

Nice to Have:

• Experience in a startup or high-growth environment
• Familiarity with SOC 2 or security best practices
• Experience with identity management (SSO, MFA, Google Workspace admin)
• Exposure to automation or scripting

Why Join Entrupy:

You’ll play a critical role in enabling our team to do their best work. As a one-person IT function, your impact will be visible across the organization, and you’ll have the opportunity to shape how IT scales with the company.

We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

About the Team/Role

Entrupy Inc. is seeking a full-time Authentication Specialist position based in the United States (East or West Coast region). The Authentication Specialist position is a salaried position. You will be trained to authenticate all of Entrupy’s supported luxury brands through studying Entrupy’s microscopic data and intensive brand learning. You will be responsible for accurately assessing and tagging each item to assist in the machine learning process to further train our algorithms as well as meeting and exceeding SLAs through quality and efficient processing.

What you'll do

• Monitor real-time customer authentications of high-end luxury goods
• Ensure accuracies of internal tests pertaining to newly released brands and materials
• Initiate follow-up communication with customers on as-needed basis

What you bring

• Analytical: you must be comfortable gleaning information from large, often similar, sets of data
• Focus: you will be monitoring and analyzing large amounts of data.
• Accuracy and attention to detail are critical, as is time management
• Tech savvy: you will be actively utilizing internal information systems, Google Suites, Slack, Zoom and other applications
• Flexible: you may be required to work weekends, holidays, and hours outside of Entrupy’s public online hours of 10:00 AM to 7:00 PM

What we offer

• Market competitive and pay equity-focused compensation structure
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Rich medical benefits and insurance coverage
• 3.5% 401k match
• Dedicated mental health support for employees and eligible dependents

About the Role

We are looking for an experienced HR Operations Site Lead to support and run day-to-day people operations at our Mangalore office — working closely with the Site Manager and global HR team to ensure a compliant, well-run, and people-first environment across a 24/7 setup.

This is a hands-on, high-impact role for someone who brings deep expertise in HR compliance and labor law, has experience working in multi-shift operations, and can execute seamlessly as part of a global recruitment, onboarding, and HR operations team. You will be the on-ground HR presence at the site — the person employees turn to, the one who keeps things running, and the connector between Mangalore and the broader Entrupy team.

If you are execution-driven, thrive without a playbook, and take pride in getting the details right, we would love to talk.

Location: Mangalore (In-office)
Reports to: Site Manager & India HR Manager

What you'll do

HR Operations & Compliance

• Support end-to-end HR operations for the Mangalore site — employment structures, contracts, documentation, and statutory compliance under India's labor laws (including the new labor codes)
• Ensure Entrupy's practices at the site are audit-ready and aligned with applicable regulations across PF, ESIC, Shops & Establishments, and other statutory requirements
• Work closely with the Manager and global HR to implement the right employment structure as the site scales from contractors to a fully compliant entity setup
• Serve as the on-ground HR Business Partner — supporting managers on performance, employee relations, grievances, and engagement

Recruitment & Onboarding

• Partner with the global recruiting team to support hiring for site roles — owning local sourcing, screening, and interview coordination
• Work closely with global HR to ensure a seamless candidate experience from offer through onboarding
• Drive onboarding and induction for all new hires at the site, ensuring a consistent and high-quality experience aligned with global standards

Operations Support

• Work with the Manager and operations leadership to support a 24/7 shift structure — ensuring coverage, coordination, and continuity across shifts
• Serve as the on-ground point of contact for the site day-to-day, connecting the Mangalore team with leadership and global functions as needed
• Support the development of site-level processes, norms, and culture that can scale with the business

What you bring

• 8–12 years of experience in HR generalist or HR operations roles, with a significant portion in compliance-heavy environments
• Deep expertise in Indian labor law and statutory compliance — including working knowledge of the new labor codes
• Experience working in a 24/7 or multi-shift operational environment
• Proven ability to execute as part of a distributed, global HR team while being the sole HR presence on the ground
• Strong recruitment experience — able to support hiring for a range of roles in close coordination with a global team
• Comfortable operating in ambiguity and building from scratch in a fast-moving startup
• Excellent communication and stakeholder management skills across levels and geographies
• Flexibility to work across shifts on a need basis is a strong plus

What we offer

• A hands-on, mission-critical role with direct impact on how Entrupy operates and grows in India
• The opportunity to be part of building something from the ground up — with the backing of a global team and leadership that is invested in getting it right
• The chance to be part of a category-defining company at an inflection point in its growth

At Entrupy, we talk straight, think big, bring a growth mindset to everything we do, and make sure to embrace the fun along the way. If that sounds like you, we want to hear from you.

About the Role

We’re expanding Entrupy’s authentication capabilities and launching Watches as a new vertical. As we scale this exciting new chapter, we’re seeking an experienced Watches Authentication Expert to help build and grow a world-class program for watch authentication.

If you’re passionate about luxury timepieces, committed to protecting resale integrity, and a champion for authenticity, this could be the perfect opportunity for you!

We’re looking for an expert in Luxury Watch brands such as Rolex, Omega, Cartier, Audemars Piguet, Patek Philippe, and TAG Heuer (and more). In this role, you’ll authenticate watches in real time, contribute to building structured knowledge systems, and help train the team on new models, materials, and evolving market trends. This is a unique hybrid role that blends deep subject-matter expertise with systems thinking and team leadership.

Your expertise in both physical and digital authentication will play a pivotal role in scaling accuracy, speed, and customer trust.

Reports to: Manager, Apparel
Location: APAC, Europe, or North America
Location Type: Remote

What you’ll do:

• Monitor real-time customer authentications of luxury watches
• Ensure the accuracy of internal testing and validation for new brands, models, and reference variations
• Support the build-out of structured knowledge systems, templates, and processes to strengthen authentication and training
• Research watch market trends, new releases, reference-level details, and common counterfeit patterns to continuously improve brand coverage
• Collaborate cross-functionally (Ops, Product, Engineering, and QA) to help systemize watch authentication workflows at scale

What you bring:

• Expertise in authenticating luxury watches (experience in resale, pre-owned, auction, or marketplace context is a strong plus)
• Strong eye for detail across model identification, reference nuances, components, and manufacturing consistency
• Familiarity with structuring and organizing knowledge (taxonomies, classification systems, or content systems is a plus)
• Excellent written and verbal communication — able to simplify complex concepts for cross-functional teams
• Highly organized, proactive, and comfortable managing deadlines with global collaboration
• Confident, thoughtful communicator with a passion for building a strong knowledge-first culture

We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.