About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary 
Location: India, Payoneer office
Hybrid
Full-time

We’re looking for a motivated, detail-oriented junior professional to own the day-to-day operations behind our pricing and packaging processes. In this role, you will consolidate work that is currently distributed across teams and regions and manage it end to end—handling requests, validating inputs, coordinating approvals, governance checks, ensuring accurate setup and timely delivery. You will also use analytics to track progress and performance, monitor key trends, and share insights that help us improve execution and scale.

This is a strong entry point into Payoneer’s Pricing team and the broader high-tech environment—ideal for someone eager to learn, comfortable with hands-on execution, and excited to grow as we scale the function and automate over time.

What you’ll do

• Own the day-to-day pricing and packaging operational flow from start to finish
• Be the main point of contact for GTM operational requests related to pricing, packages, and commercial agreements
• Collect and validate inputs (customer details, deal terms, required fields), ensuring nothing is missing
• Coordinate approvals and governance checks based on defined policies and process standards
• Manage agreement and contract workflow coordination, including version control and readiness for signature
• Work closely with Sales, Customer Success, Deal Desk, Salesforce Admins, and configuration teams to unblock issues and keep work moving
• Ensure accurate setup and configuration in systems and tools, followed by final quality checks

• Use analytics to track package performance and adoption by segment and region (e.g., win rate, ARR, NRR), and share insights to improve execution and the offering.

• Document manual steps and recurring issues to help simplify the work and prepare for automation
• Preform analytical analysis on package financial impact customer base ,service adoption such as win rate , ARR, NRR LTV, winning use cane revenue and more

Who you are

• 1–3 years of experience in revenue/business/ sales operations, operations, analytics or a related field
• Comfortable working with data and analytics tools (Excel, Google Sheets, Looker or similar)
• Experience with Salesforce, contract management, or pricing/configuration tools is a plus
• Highly organized with a strong attention to detail and a drive to bring structure to ambiguous situations
• A team player who enjoys cross-functional collaboration and can work effectively across multiple regions and stakeholder groups
• Proactive, self-motivated, and genuinely excited to get your hands dirty and build something
• Eager to grow in a high-tech environment ,this is a great entry-level opportunity for the right candidate

#LI-ST3

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Role Overview 

We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech. 

Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights. 

What You’ll Do 

• Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics. 

• Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey. 

• Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans. 

• Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact. 

• Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers. 

• Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle. 

• Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys. 

• Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability. 

• Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes. 
• Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints. 

Who You Are 

• A strategic operator who combines big-picture thinking with a strong bias for execution. 

• Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions. 

• Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes. 
• Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals. 

#LI-PB1

Role Overview 

We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech. 

Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights. 

What You’ll Do 

• Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics. 

• Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey. 

• Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans. 

• Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact. 

• Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers. 

• Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle. 

• Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys. 

• Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability. 

• Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes. 
• Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints. 

Who You Are 

• A strategic operator who combines big-picture thinking with a strong bias for execution. 

• Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions. 

• Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes. 

• Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals. 

#LI-PB1

Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops

Role Overview

- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.  

- This role will be responsible for managing partner lifecycle operations, systems administration, data governance, commission processes, and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.

- The ideal candidate combines strong operational rigor, systems thinking, data accuracy, and cross-functional coordination skills to ensure our partnerships function smoothly, scale effectively, and deliver measurable commercial outcomes.

Key Responsibilities

1) Partner & Platform Operations

• Maintain PAYO internal systems for partner lifecycle processes across (onboarding, status updates, account transitions, deactivations).
• Manage system integrity including partner account setup, permissions, and ownership transfers.
• Support offer and campaign configuration, updates, and periodic clean-up.
• Monitor partner activity logs and support troubleshooting requests from regional partnership teams
• Ensure data accuracy and compliance across partner management platforms.

2) CRM & Data Operations

• Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
• Perform bulk data updates, uploads, and conversions.
• Maintain structured partner and account records across systems.
• Ensure clean data governance standards and documentation.

3) Back-Office & Program Operations

• Support offer management and internal tagging processes to enable accurate reporting and syncing.
• Maintain proper linkage between partners, programs, and payout entities.
• Manage account restrictions and operational escalations as requested by regional managers.
• Coordinate cross-functionally to resolve operational blockers.

4) Partner Commissions & Reconciliation

• Execute monthly partner commission processes in alignment with regional and central approvals.
• Maintain payout tracking and reconciliation documentation.
• Handle payout inquiries, adjustments, bonuses, and corrections.
• Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
• Continuously improve payout accuracy and transparency processes.

5) PRM Implementation & Optimization

• Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
• Map existing processes into scalable system workflows.
• Build and document SOPs to ensure operational consistency.
• Conduct QA and support deployment phases.
• Assist in feature rollouts and partner readiness enablement.
• Serve as a central operational contact for PRM-related requests.

Qualifications & Experience

• 5+ years of experience in partnerships operations, channel operations, affiliate operations, or revenue operations.
• Strong experience working with CRM systems (e.g., Salesforce or equivalent).
• Experience working with PRM tools and/or affiliate management platforms.
• Strong analytical and data management skills.
• Proven ability to manage cross-functional coordination with Sales, Marketing, Finance, and Product teams.
• Experience running commission processes and reconciliations is a strong advantage.
• Highly detail-oriented with strong documentation and process-building skills.

Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops

Role Overview

- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.  

- This role will be responsible for managing partner lifecycle operations, systems administration, data governance, commission processes, and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.

- The ideal candidate combines strong operational rigor, systems thinking, data accuracy, and cross-functional coordination skills to ensure our partnerships function smoothly, scale effectively, and deliver measurable commercial outcomes.

Key Responsibilities

1) Partner & Platform Operations

• Maintain PAYO internal systems for partner lifecycle processes across (onboarding, status updates, account transitions, deactivations).
• Manage system integrity including partner account setup, permissions, and ownership transfers.
• Support offer and campaign configuration, updates, and periodic clean-up.
• Monitor partner activity logs and support troubleshooting requests from regional partnership teams
• Ensure data accuracy and compliance across partner management platforms.

2) CRM & Data Operations

• Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
• Perform bulk data updates, uploads, and conversions.
• Maintain structured partner and account records across systems.
• Ensure clean data governance standards and documentation.

3) Back-Office & Program Operations

• Support offer management and internal tagging processes to enable accurate reporting and syncing.
• Maintain proper linkage between partners, programs, and payout entities.
• Manage account restrictions and operational escalations as requested by regional managers.
• Coordinate cross-functionally to resolve operational blockers.

4) Partner Commissions & Reconciliation

• Execute monthly partner commission processes in alignment with regional and central approvals.
• Maintain payout tracking and reconciliation documentation.
• Handle payout inquiries, adjustments, bonuses, and corrections.
• Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
• Continuously improve payout accuracy and transparency processes.

5) PRM Implementation & Optimization

• Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
• Map existing processes into scalable system workflows.
• Build and document SOPs to ensure operational consistency.
• Conduct QA and support deployment phases.
• Assist in feature rollouts and partner readiness enablement.
• Serve as a central operational contact for PRM-related requests.

Qualifications & Experience

• 5+ years of experience in partnerships operations, channel operations, affiliate operations, or revenue operations.
• Strong experience working with CRM systems (e.g., Salesforce or equivalent).
• Experience working with PRM tools and/or affiliate management platforms.
• Strong analytical and data management skills.
• Proven ability to manage cross-functional coordination with Sales, Marketing, Finance, and Product teams.
• Experience running commission processes and reconciliations is a strong advantage.
• Highly detail-oriented with strong documentation and process-building skills.

Reporting to: Local Team Lead (Team lead reporting to Quality of service Team lead- HQ) 

 What you’ll be spending your time on:  

• Evaluate KYC representatives' ticket handling through systematic review of customer interactions, documentation accuracy, and adherence to regulatory requirements, to ensure compliance with established standards, policies, and procedures 
• Identify trends, patterns, and recurring issues in KYC service delivery through detailed audit analysis 
• Provide constructive feedback to KYC representatives and their managers based on audit findings 
• Maintain audit documentation and contribute to the development of audit criteria and methodologies 

Is this you? 

• Organized and methodic 
• Great communicator and collaborator 
• Comfortable providing constructive feedback to others 
• Analytical thinker 
• Show ownership 
• Thrive in an independent set up 
• Proficient in MS Office 

For this role you also need to have: 

• Solid experience in KYC  
• Excellent English (spoken and written) 
• Strong time management skills 
• Strong team collaboration skills 

Have you done this kind of stuff? 

• 1 year+ in your current position 
• Be in accordance with the productivity and quality expectations of your team 
• High Quality in your handling  

Not a must but an advantage:

• Additional languages

About The Role:

As a People Partner, you will be at the heart of our HR organization, providing high-touch, regional support across a range of employee lifecycle activities. Your mission is to create a seamless and positive experience for employees and managers, acting as a trusted partner for local HR delivery, manager enablement, employee engagement, HR policy interpretation and implementation, and coordination or driving of key HR processes for the region. You will collaborate closely with the HR Business Partner team and HR Centers of Excellence (COEs) to ensure consistent and business-aligned HR support.

 
What you’ll be spending your time on:

• Manager Enablement:
  • Empower managers with the knowledge and tools they need to handle day-to-day HR questions and navigate employee lifecycle events confidently.
  • Coach managers to effectively manage employee needs, engagement and performance discussions.
  • Provide HR consultation & support and address their HR needs across a complex and diverse employment landscape
  • Provides people analytics and HR data to managers to support decisions and proactively flag risks

• Employee Experience & Support:
• Be the first point of contact for employees and managers in your region, offering timely and insightful guidance on HR policies, processes, and employee relations matters.
• Foster a welcoming and supportive environment where employees and managers feel valued and heard.
• Deliver best-in-class employee experience and HR solutions. 

• HR Program Delivery:
  • Execute the regional roll-out of core HR programs, including performance management, compensation review/comp planning, and engagement surveys.
  • Ensure strong employee understanding and enthusiastic adoption of these programs.

• Employee Relations:
  • Conduct initial investigations into employee concerns with empathy and professionalism.
  • Collaborate with the HRBP team to address more complex cases as needed.

• Regional Insights:
  • Implement HR policies and procedures aligning with local employment law or statutory/regulatory requirement (e.g Employee Handbook, or local HR policies required by the law).
  • Drive regional and country level HR and labor compliance programs / projects whilst collaborating with cross functional teams and key stakeholders.
  • Keep abreast of the market and regulatory trends, and take necessary HR actions to adhere to regulatory and employment law requirements.
  • Share valuable observations and themes from the employee experience with HRBPs to inform organizational health discussions.
  • Provide actionable HR insights that drive positive changes within the organization.

• Operational Excellence:
  • Streamline the processing of employee lifecycle transactions, such as onboarding, offboarding, probation management and leaves of absence.
  • Ensure positive employee experience through accountable and audited HR processes.
  • Identify and implement continuous improvement opportunities to enhance HR operations.
  • Make recommendations for process improvement and present solutions.

• Culture & Engagement:
  • Support local employee engagement activities and act as a culture ambassador, reinforcing our ways of working and employee value propositions.
  • Champion a positive and inclusive workplace culture that aligns with our core values.

Role requirements:

• Capability to execute plans that align with the organization and People Partner’s goals.
• Exceptional organizational skills with the ability to juggle multiple tasks and prioritize effectively.
• A proactive mindset of "Do It, Own It" - take the initiative to solve issues and deliver on commitments.
• Aptitude for identifying opportunities for “Continuous Improvements” and implementing best practices to achieve operational excellence.
• Solid employment knowledge of local labor laws and HR best practices.
• Confidence in handling sensitive employee situations with empathy and sound judgment.
• Comfort working in a matrixed, global environment.
• Strong communication and interpersonal skills to effectively communicate with employees and managers at multiple levels with the ability to flex and adapt with business needs.
• Ability to analyze data, identify problems, and offer HR solutions to business challenges.
• Strong business acumen with excellent influencing skills both onsite and remotely.
• More than 3 years of HR experience in a generalist HR role or equivalent practical experience.
• Familiar working in a “roll up your sleeves” environment that is rapidly scaling globally.
• Skilled with modern HR solutions and services, digitally savvy and be able to apply insights from HR data, HR analytics into practice.
• Excellent verbal and written skills in English.
• Strong working knowledge of MS office and various HR systems

Why join us?:

• Be part of a forward-thinking company that values your contributions and supports your professional growth.
• Work in a collaborative and inclusive environment where your ideas and insights are valued.
• Enjoy opportunities for continuous learning and development.
• Make a meaningful impact on the employee and manager experience and contribute to our company's success.
• If you are passionate about HR, thrive in a dynamic environment, and are ready to take on a challenging and rewarding role, we would love to hear from you!

 Apply Now to join our team and help us create an exceptional workplace for all employees.

Payoneer is looking for a Finance Controller to join our extremely fast-growing global Fintech business in India. The ideal candidate will be comfortable in a fast-paced, multi-tasking and high-energy environment. 
The position will report to the Chief Executive Officer of the Payoneer entity in India.

Location: Bangalore

Key Responsibilities 

As a Finance Director, you will:

• Ensure compliance with financial regulatory requirements for regulated operations (under PA-CB license by the RBI), including, but not limited to;
  • Carrying out cash management controls by working with relevant finance/Treasury teams to prepare daily reports, updating the cash management file, and sending confirmation at the end of each day.
  • Familiarise with finance-related regulatory requirements, keeping controls, policies and procedures up to date in accordance with regulatory changes, including interpreting and recommending GST treatment, through working with Tax, Legal, and Compliance teams.
  • Prepare and/or assist with regulatory reporting in India, reconciling opening-closing balances and transactions, and exchange rates, ensuring reports are submitted to regulators in a timely manner
  • Work with relevant teams to design and implement fund flows to ensure compliance with regulatory requirements, including ensuring that money transmissions are completed within the timeline as required by the regulations and that books/records are updated.
• As the financial responsible person for Payoneer’s licensed entity in India, to liaise with authorities related to statutory financial reporting, tax and matters related to it.
• Ensure timely submission of forms and periodical reports to authorities
• Execute internal control over financial reporting activities and maintain appropriate documentation
• Support accounting and financial review of the full GL of Payoneer India’s Payment Aggregator – Cross Border (PA-CB) licensed entity, as prepared by the local accounting outsourced vendor
• Support global teams to form statutory budgets and project cash flows for license requirements
• Support audits of local annual financial statements, partnering with external auditors and internal stakeholders.

Skills, Qualifications and Experience

• Bachelor’s degree (post-graduate degree a plus), with a minimum of 8 years of proven working experience in finance/accounting
• Minimum of 2 years’ experience in regulatory reporting - RBI,  financial compliance or finance regulation within the fintech or financial services sector
• Experience in financial technology, banking and/or financial institution an added advantage
• Entrepreneurial drive, strong business mindset, and able to work with minimal guidance
• Strong Microsoft Excel skills
• Strong interpersonal and communication skills in written and spoken English, capable of working closely with various members of management and operational teams across the organisation and the globe

Payoneer is looking for a Compliance and Licensing Senior Manager, India to join our extremely fast-growing global Fintech business. The ideal candidate will be comfortable in a fast-paced, multi-tasking and high energy environment. 

Location: Bangalore, India 

Key Responsibilities: 

• Oversee and ensure that an effective customer grievance resolution mechanism is in place in accordance with relevant regulations and laws, and provide day to day support on decision making in complaints which are complicated in nature. 
• Serve as the final escalation point for unresolved complaints to ensure fair and timely resolution and be the appointed Nodal Officer. 
• Develop and implement a comprehensive compliance program to meet non-AML regulatory requirements issued by RBI and other relevant authorities, including but not limited to validating policies around outsourcing, merchant onboarding, regulatory reporting, complaints handling, and information security. 
• Maintain oversight of non-AML compliance requirements specific to India-licensed Payment Aggregators and Payment Collection Banks (PA-CBs), including outsourcing arrangements. 
• Work with APAC Regulatory Counsel to monitor updates to non-AML regulations and work with the relevant departments to identify gaps, provide actionable recommendations and implement measures to ensure continued compliance. 
• Work closely with internal teams to build and/or implement our processes to support outsourcing compliance, information security, merchant onboarding, consumer complaints and regulatory reporting. 
• Coordinate and ensure timely submissions of reports/data/filings for RBI and other regulators and to ensure correctness of the reports submitted. 
• Identify regulatory challenges and changes relating to payment services products to ensure these are addressed and implemented in a timely manner. 
• Liaise with key internal (e.g. Legal, Risk, MLRO etc) and external (e.g. Regulators, advisors, vendors, partners etc) stakeholders as required. 
• Serve as the main point of contact for the RBI and other regulators for non-AML matters, including but not limited to customer complaints and information security matters. 

Skills, Qualification and Experience 

• Bachelor's degree with relevant work experience (e.g. appointment as the Principal Nodal Officer of other payment companies) 
• 8-10 years of financial experience in complaints handling and regulatory compliance (e.g. information security compliance, regulatory reporting, outsourcing), preferably with a strong understanding of RBI regulations and financial services compliance in India in relation to licensed payment aggregators 
• Strong negotiation skills 
• Strong professional presence to support regular interactions with senior management 
•  Able to work in a fast-paced, deadline-driven environment 
• Excellent interpersonal, verbal, and communication (including presentations) skills 
• Proficient computer skills, especially Microsoft Office applications 
• Experience in dealing with India-based regulatory bodies 
• Excellent organizational and communication skills to effectively liaise with regulators and internal stakeholders 
• Ability to monitor and interpret regulatory changes and implement appropriate compliance measures 
  

#LI-PB1

We’re looking for someone motivated, a self-starter who is able to learn quickly in a fast-paced environment, and to be able to derive conclusions and decisions from a large set of data, someone with strong communication skills, attention to detail and an overall commitment to excellence.

What’s the job?

• Assess risk in alerts initiated within the company, and file cases to support our global compliance needs
• Communicate with internal functions on a daily basis
• Implement operational risk policy and procedures in line with regulations

Have you done this kind of stuff?

• High level of English – Must
• Entrepreneur and proactive person with the ability to work independently
• A team player with strong cross-group collaboration
• Advanced deduction skills
• Solid analytical skills
• Basic knowledge of Excel
• SQL – advantage
• Flexible attitude and ability to cope with changing requirements
• Proven critical and problem-solving skills
• Proven ability to communicate effectively

We’re looking for a highly motivated AML Risk Analyst who will perform risk analyses and investigations, draw conclusions based on data and user behavior, and clearly communicate the findings. You will join a dynamic and fast-paced environment, and cooperate with other teams and departments to support the monitoring processes of the risk department. The ideal candidate will have a proven track record in transaction/payment monitoring, Anti Money Laundering (AML) & Counter-Terrorist Financing (CTF), or related fields.  

 What’s the job?  

• Perform risk investigations and analysis  
• Draw conclusions based on multiple data sets and user behavior  
• Conduct research and provide data-driven analytical/risk insights  
• Communicate the review findings, make risk-related decisions, and act upon them  
• Work closely with other teams, groups, and departments to support the development of risk-related tools, processes, and products to improve monitoring mechanisms  

Have you done this kind of stuff?  

• 3 years of experience as an analyst in Risk, Compliance or equivalent domains   
• Proven ability to communicate effectively in English (both written and verbal) - another language is a plus!   
• Experience with analysis/investigations to identify trends and patterns  
• Experience with open-source investigations  
• Possesses a strong command of Excel and other MS Office Suite tools (Outlook, Word, etc.)  
• Bachelor’s degree  
• Data Orientation- Ability to work with SQL/BQ/data tools 
• Experience with AML monitoring/investigations to identify fraudulent/AML behaviour   

Does this sound like you?   

• Proven critical thinking and problem-solving skills  
• Flexible attitude and ability to cope with changing requirements   
• A team player with strong cross-team collaboration skills  
• Highly motivated with a can-do approach, committed to getting things right  
• Pay attention to small details and yet see the big picture   

#LI-PB1

Build Your Career | Have Fun | Make a Difference

If you are the kind of person that loves to get things done, collaborate with colleagues all over the world and interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!

Company Profile 
Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations, and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. Payoneer, founded in 2005, is headquartered in New York and has a team based all over the world with 13 locations in Asia Pacific.

If you thrive in a high-impact, revenue-driven environment and enjoy owning customer growth, building strategic partnerships, and unlocking commercial opportunities, this role is for you.

At Payoneer, Customer Success is no longer just about retention—it is a core revenue engine driving expansion, wallet share, and long-term customer value.

Location -The role will be based in Bangalore or Gurgaon, India.

Key Responsibilities:

• Revenue Ownership & Growth
• Own and deliver revenue targets across a portfolio of accounts.
• Drive net revenue retention (NRR) through expansion, upsell, and cross-sell.
• Identify and execute growth opportunities across Payoneer’s product suite (payments, working capital, cards, etc.).
• Build and maintain a robust pipeline within existing accounts.
• Strategic Account Management
• Develop and execute account growth plans aligned with customer business goals.
• Build multi-threaded relationships across key stakeholders (CXOs, finance, ops).
• Position Payoneer as a strategic partner, not just a service provider.
• Cross-Sell & Upsell Excellence
• Proactively identify product adoption gaps and expansion opportunities.
• Lead commercial conversations, negotiations, and deal closures within accounts.
• Collaborate with sales, product, and marketing to drive integrated solutions.
• Customer Lifecycle & Retention
• Own the end-to-end customer lifecycle.
• Drive high product adoption and engagement to ensure stickiness.
• Reduce churn through proactive risk identification and mitigation.
• Segment customers based on their needs, behaviours, and lifecycle stages.
• Customize communication and engagement strategy for each segment.
• Data-Driven Account Management
• Leverage data to track:
• Revenue trends
• Product penetration
• Customer health scores
• Translate insights into clear growth actions and strategies.
• Relationship Management:
• Build and maintain strong, long-lasting relationships with key clients.
• Understand each client's business objectives, pain points, and growth opportunities to provide personalized solutions.
• Account Strategy:
• Develop and implement account strategies to maximize revenue, cross-selling opportunities, and client satisfaction.
• Identify upsell and cross-sell opportunities within existing accounts.
• Program Development:
• Design and implement customer success programs and framework tailored to customer segments.
• Develop scalable processes to manage many customer relationships efficiently.
• Scalable Tools and Technology:
• Identify and implement customer success management tools and technologies to streamline processes.
• Leverage AI, customer relationship management (CRM) and customer success platforms.

Qualifications:

• Bachelor's degree in business, finance, or a related field (MBA preferred).
• Proven experience in a customer success role within the fintech industry, with a focus on scalable customer engagement and retention.
• Strong understanding of financial technology products and services.
• Exceptional project management and organizational skills.
• Proficiency in data analytics and customer relationship management tools.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Results-oriented with a track record of achieving customer retention and growth goals.
• The following would be considered a plus for candidates:
• Experience in the Payments and Banking industry.
• Experience with data analytics & BI tools.

Customer Success Manager's role is multifaceted, encompassing customer satisfaction, adoption, and retention, along with the ability to design and execute scalable strategies to drive long-term success.

Payoneer’s mission is to empower anyone, anywhere, to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

Role summary

We’re looking for a Marketing Manager to lead Payoneer’s marketing efforts in India. This role is focused on engaging millions of SMBs and professional businesses in India, helping them get paid globally through Payoneer’s fast, flexible, secure, and low-cost solutions. You will report to the Marketing Lead, APAC, based in Bengaluru.

The ideal candidate is a results-oriented, data-driven marketer who can own and grow in-country marketing revenue. You will manage local vendors – including PR, content, creative, lead generation, and social media – while partnering closely with Global Marketing teams to deliver integrated campaigns aligned with regional and global strategies.

• Location: Bengaluru, India
• Work Mode: Hybrid (3 days in-office; Thursdays Mandatory)
• Employment Type: Full-time

What you’ll be spending your time on:

• Existing customer growth & retention: Drive market-led initiatives and incentive / reward campaigns to boost volume and usage, build customer loyalty, and increase retention rates.
• Customer acquisition & lead generation: Develop and execute integrated acquisition strategies including paid media, ABM, and named account targeting to attract high-value ICPs, generate qualified leads for Sales, and improve funnel conversions (MQL > SQL > Won Deals).
• Events management: Activate online and offline events, webinars, workshops, VIP networking dinners, and sponsored industry events to acquire high value customers, deepen customer relationships, and enhance product education.
• PR & media: Secure media coverage, interviews, byline/ op-ed, commentary, and speaking opportunities at marquee industry events to build Payoneer’s media footprint in India.
• Social & community engagement: Actively monitor social listening, manage local community groups, and leverage influencer marketing to defend brand reputation and address potential negative sentiment.
• Content creation: Collaborate with content teams to craft compelling stories about Payoneer through eBooks, whitepapers, website copy, and blogs; partner with Sales to develop impactful marketing collateral such as brochures, datasheets, and presentations.
• Data analytics and KPI reporting: Monitor performance dashboards on a daily basis, gather market insights, understand customer behaviours, identify gaps / blockers, and proactively initiate marketing actions to seize growth opportunities.

What we’re looking for:

• Bachelor’s degree in marketing, business, or a related field.
• 6+ years of marketing experience, including at least 3 years in B2B marketing.
• Experience in delivering integrated campaigns across channels such as website, PPC, SEO, Email, WhatsApp, social media, events, and PR.
• Strong analytical skills to track, measure, and optimize campaign performance, driving continuous improvement.
• Ability to make strategic decisions in a dynamic environment and anticipate future needs.
• Excellent communication and interpersonal skills.
• Team player with a talent for building strong relationships with partners, customers, and colleagues.
• Highly organized, focused, and able to perform under pressure.
• Excellent written and spoken English.

Not a must but a great advantage:

• Experience in the Payments industry is a plus.
• Experience with Salesforce, data analytics & BI tools preferred.

 Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.