Payoneer
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About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Overview
We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech.
Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights.
What You’ll Do
- Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics.
- Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey.
- Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans.
- Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact.
- Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers.
- Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle.
- Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys.
- Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability.
- Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes.
- Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints.
Who You Are
- A strategic operator who combines big-picture thinking with a strong bias for execution.
- Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions.
- Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes.
- Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals.
#LI-PB1
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Ready to apply?
Apply to Payoneer
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Overview
We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech.
Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights.
What You’ll Do
- Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics.
- Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey.
- Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans.
- Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact.
- Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers.
- Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle.
- Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys.
- Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability.
- Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes.
- Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints.
Who You Are
- A strategic operator who combines big-picture thinking with a strong bias for execution.
- Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions.
- Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes.
- Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals.
#LI-PB1
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Ready to apply?
Apply to Payoneer
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops
Role Overview
- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.
- This role will be responsible for managing partner lifecycle operations, systems administration, data governance, commission processes, and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.
- The ideal candidate combines strong operational rigor, systems thinking, data accuracy, and cross-functional coordination skills to ensure our partnerships function smoothly, scale effectively, and deliver measurable commercial outcomes.
Key Responsibilities
1) Partner & Platform Operations
- Maintain PAYO internal systems for partner lifecycle processes across (onboarding, status updates, account transitions, deactivations).
- Manage system integrity including partner account setup, permissions, and ownership transfers.
- Support offer and campaign configuration, updates, and periodic clean-up.
- Monitor partner activity logs and support troubleshooting requests from regional partnership teams
- Ensure data accuracy and compliance across partner management platforms.
2) CRM & Data Operations
- Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
- Perform bulk data updates, uploads, and conversions.
- Maintain structured partner and account records across systems.
- Ensure clean data governance standards and documentation.
3) Back-Office & Program Operations
- Support offer management and internal tagging processes to enable accurate reporting and syncing.
- Maintain proper linkage between partners, programs, and payout entities.
- Manage account restrictions and operational escalations as requested by regional managers.
- Coordinate cross-functionally to resolve operational blockers.
4) Partner Commissions & Reconciliation
- Execute monthly partner commission processes in alignment with regional and central approvals.
- Maintain payout tracking and reconciliation documentation.
- Handle payout inquiries, adjustments, bonuses, and corrections.
- Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
- Continuously improve payout accuracy and transparency processes.
5) PRM Implementation & Optimization
- Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
- Map existing processes into scalable system workflows.
- Build and document SOPs to ensure operational consistency.
- Conduct QA and support deployment phases.
- Assist in feature rollouts and partner readiness enablement.
- Serve as a central operational contact for PRM-related requests.
Qualifications & Experience
- 5+ years of experience in partnerships operations, channel operations, affiliate operations, or revenue operations.
- Strong experience working with CRM systems (e.g., Salesforce or equivalent).
- Experience working with PRM tools and/or affiliate management platforms.
- Strong analytical and data management skills.
- Proven ability to manage cross-functional coordination with Sales, Marketing, Finance, and Product teams.
- Experience running commission processes and reconciliations is a strong advantage.
- Highly detail-oriented with strong documentation and process-building skills.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Ready to apply?
Apply to Payoneer
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops
Role Overview
- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.
- This role will be responsible for managing partner lifecycle operations, systems administration, data governance, commission processes, and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.
- The ideal candidate combines strong operational rigor, systems thinking, data accuracy, and cross-functional coordination skills to ensure our partnerships function smoothly, scale effectively, and deliver measurable commercial outcomes.
Key Responsibilities
1) Partner & Platform Operations
- Maintain PAYO internal systems for partner lifecycle processes across (onboarding, status updates, account transitions, deactivations).
- Manage system integrity including partner account setup, permissions, and ownership transfers.
- Support offer and campaign configuration, updates, and periodic clean-up.
- Monitor partner activity logs and support troubleshooting requests from regional partnership teams
- Ensure data accuracy and compliance across partner management platforms.
2) CRM & Data Operations
- Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
- Perform bulk data updates, uploads, and conversions.
- Maintain structured partner and account records across systems.
- Ensure clean data governance standards and documentation.
3) Back-Office & Program Operations
- Support offer management and internal tagging processes to enable accurate reporting and syncing.
- Maintain proper linkage between partners, programs, and payout entities.
- Manage account restrictions and operational escalations as requested by regional managers.
- Coordinate cross-functionally to resolve operational blockers.
4) Partner Commissions & Reconciliation
- Execute monthly partner commission processes in alignment with regional and central approvals.
- Maintain payout tracking and reconciliation documentation.
- Handle payout inquiries, adjustments, bonuses, and corrections.
- Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
- Continuously improve payout accuracy and transparency processes.
5) PRM Implementation & Optimization
- Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
- Map existing processes into scalable system workflows.
- Build and document SOPs to ensure operational consistency.
- Conduct QA and support deployment phases.
- Assist in feature rollouts and partner readiness enablement.
- Serve as a central operational contact for PRM-related requests.
Qualifications & Experience
- 5+ years of experience in partnerships operations, channel operations, affiliate operations, or revenue operations.
- Strong experience working with CRM systems (e.g., Salesforce or equivalent).
- Experience working with PRM tools and/or affiliate management platforms.
- Strong analytical and data management skills.
- Proven ability to manage cross-functional coordination with Sales, Marketing, Finance, and Product teams.
- Experience running commission processes and reconciliations is a strong advantage.
- Highly detail-oriented with strong documentation and process-building skills.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Ready to apply?
Apply to Payoneer
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Experience
6 to 10 years in B2B SaaS, fintech, payments, enterprise platforms, or adjacent global infrastructure products.
Role Overview
We are looking for a Senior Copywriter who can shape how Payoneer communicates its value across a complex, multi-product platform that serves SMBs, enterprises, marketplaces, platforms, and global workforces.
This is a senior, high-judgment role. You will not be writing at volume. You will be expected to bring clarity to complexity, make strategic tradeoffs in messaging, and help users understand Payoneer’s value within seconds.
You will work closely with Product Marketing, Web, Growth, Design, Analytics, Legal and senior stakeholders to define how Payoneer sounds across its most critical website surfaces.
If you enjoy turning global payments, pricing models, compliance workflows, and platform capabilities into sharp, confident, human messaging, this role is for you.
Key Responsibilities
Website and Platform Messaging
-
Own and evolve core website messaging across homepage, product pages, corridor pages, pricing, and conversion flows
-
Translate complex fintech and payments workflows into clear, benefit-led narratives without oversimplifying
-
Help users quickly understand what Payoneer does, who it is for, and why it is different
Product Positioning and ICP Clarity
-
Partner with Product Marketing to define positioning for Payoneer’s key offerings including global payments, Workforce Management, mass payouts, merchant services, and platform solutions
-
Tailor messaging for different ICPs such as SMBs, enterprises, platforms, marketplaces, and finance leaders
-
Ensure clarity across regions and hiring or payment corridors
Conversion and CRO-Led Copy
-
Write and refine homepage narratives, hero copy, section hierarchy, and CTAs with conversion intent
-
Balance trust, credibility, and conversion without sounding salesy or generic
-
Collaborate with CRO and analytics teams to iterate copy based on real user behavior
Launches and Website-Led Campaigns
-
Lead website copy for product launches, feature releases, and pricing or packaging updates
-
Write landing pages, supporting email copy, and sales narratives aligned to GTM priorities
-
Ensure consistency across website, campaigns, and sales surfaces
Brand Voice and Thought Leadership
-
Help shape Payoneer’s brand voice for senior decision-makers including CFOs, founders, and operations leaders
-
Support executive thought leadership, long-form content, and strategic narratives when required
-
Act as a guardian of tone, clarity, and credibility across website content
Cross-Functional Collaboration
-
Work closely with designers so copy and visual hierarchy function as one system
-
Partner with sales, customer success, and regional teams to reflect real objections, proof points, and use cases
-
Review and elevate copy written by other teams when it impacts the website
What We Are Looking For
Must-Have
-
Proven experience writing for B2B SaaS or fintech products with complex workflows
-
Strong understanding of SaaS and fintech buying journeys and decision-maker psychology
-
Ability to write crisp conversion copy and long-form explanatory content with equal confidence
-
Experience working closely with designers, product marketers, and senior stakeholders
-
Exceptional clarity of thought and structured writing skills
Nice to Have
-
Experience with payments, payroll, global hiring, compliance, or financial infrastructure products
-
Exposure to CRO, experimentation, or SEO for large-scale websites
-
Experience mentoring or reviewing work of junior writers
-
Stakeholders trust you with high-visibility, high-impact website narratives
#LI-PB1
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Ready to apply?
Apply to Payoneer
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Summary
Location: Sao Paulo, Brazil
Hybrid
Full-time
Payoneer is looking for a RevOps Lead to build and operate the targeting and data workflows that power our outbound engine. This role directly impacts pipeline and revenue by ensuring our sales teams target the right companies, with high-quality data and scalable workflows.
You don’t need to be an engineer, but you should be comfortable working with systems and tools, AI prompting, data, integrations, and automations.
What you'll do:
- Build and maintain outbound targeting logic and high-intent ICP lists using AI tools and a modern data stack (e.g., Clay)
- Analyze accounts and validate ICP fit using structured data and AI workflows
- Ensure outbound data quality by monitoring enrichment sources, fixing gaps, and improving coverage
- Ingest and structure data from registries, data providers, and partners
- Design and improve automations and workflows across Clay, CRM, and sales tools to reduce manual work and increase sales rep productivity
- Upload, deduplicate, and route leads in Salesforce and outbound tools
- Translate sales strategy into data fields and signals that enable personalization at scale
- Own CRM logic and hygiene for outbound processes
- Track performance, identify drivers of pipeline, and continuously improve targeting and outreach inputs
Who you are:
- 3+ years of experience in RevOps, Sales Ops, GTM Ops, or a similar analytical role
- Working knowledge of JavaScript or Python, with the ability to pull data from APIs (authentication, pagination, JSON handling), and ability to scrape websites into structured datasets.
- Experience with Salesforce & Excel.
- Experience supporting outbound sales or lead generation programs.
- Analytical, technically curious, systems thinker who enjoys automations and process improvement
What could set you apart (nice to have):
- Working knowledge of PowerBI
- Working knowledge of SQL
- Experience with Clay
- Experience working with outbound sales tools and enrichment platforms
- Experience working with APIs, no-code automation tools, or data integrations
#LI-AB4
#LI-Hybrid
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Ready to apply?
Apply to Payoneer