Lahore | Hybrid | Full-time

What you’ll do 

• Develop and implement the country growth strategy to take Payoneer Pakistan to the next level. Ensuring alignment with the overall global business growth plan. Drive initiatives to achieve and exceed customer performance, growth, and penetration targets across existing and new product lines.
• Lead and guide the country’s strategy both in the short and long term and ensure it translates into the execution of new Business Development, customer engagement and improved processes.
• Identifying the next growth opportunities, partnerships and solutions that will unlock the next phase of growth in Pakistan.
• Comfortable operating in a matrix environment while providing strategic leadership.
• Business & Customer Diversification: Foster a curious and creative mindset to explore new business opportunities in untapped verticals. Engage with customers and prospects, gain insights into various industries, and leverage problem-solving abilities to drive growth.
• Market Expansion: Drive the development of new verticals and business lines to unlock opportunities to collaborate with larger customers and enterprises in Pakistan.
• Partnerships and Distribution Channels: Identify and develop new SMB acquisition opportunities through potential distribution channels like mobile wallets, affiliates, platforms, banks, and industry associations.
• Cross-Functional Collaboration: Effectively communicate market needs and growth potential to APAC and global organizational functions, ensuring alignment with product, marketing, customer journey, revenue operations, FP&A, and other relevant departments.
• Operational Support: Be well-versed in all aspects of the business, including operations, data analytics, marketing, and partnerships. Provide support as required, aligning with the company's corporate functions.
• Market Leadership and brand representation: Serve as the main point of contact for Pakistan in collaboration with other company business lines. Act as the face of Payoneer in Pakistan, monitoring competitive activities, and actively representing the company at events, in local media, on social networks, exhibitions, and other relevant occasions. Proactively providing thought leadership internally and externally.
• Executive Collaboration: Demonstrate exceptional leadership and collaboration skills within the executive team, contributing to the overall success and growth of the organization.

Who you are 

• Bachelor's degree in Business Administration, or a related field. MBA is an asset.
• Proven track record of successfully developing and executing business growth strategies in a similar leadership role. Strong executional mindset balanced with a commercial growth orientation.
• Experience in leading and motivating high-performing sales and account management teams.
• Proven experience in sales and/or business development in one or more of the following industries: payments, digital marketing/advertise-Commerce and/or cross-border logistics or cross-border business.
• Strong understanding of the Pakistan market and industry trends.
• Excellent communication and presentation skills, both in English and Urdu.
• Experience in growing business via direct sales, channels, and partnerships
• Strong marketing and businesses development capabilities
• Stakeholder management experience - Demonstrated ability to build and maintain strategic partnerships with key stakeholders.
• Ability to see the bigger picture.
• Excellent communication and presentation skills (written, listening, speaking, and reading)
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• Creative problem-solving skills with a focus on innovation and business expansion.
• Proficiency in data analytics, sales motions and mechanics, and marketing strategies.
• Knowledge of the fintech industry and payment solutions is a plus.

For this role you are also:

• Commercial focus (numbers, data analytics).
• Good relationship management skills (Relationships builder).
• Problem solver – working cross functionally with stakeholders regionally and globally.
• High level of organization flexibility and focus and ability to work under pressure.
• Flexibility to travel within the country and internationally as relevant.

Not a must but a great advantage:

• MBA degree
• 8+ years of experience in a growth oriented role
• Experience in the Consulting or Business/Market development a plus
• Experience in multi-national working environment (collaborating with remote teams) an advantage
• Experience using salesforce.com or a similar CRM system a plus
• Experience with data analytics & BI tools a plus

#LI-SL3

We’re looking for an Account Engagement Specialist (AES) for the Pakistan market. This role will enable millions of SMBs and professional businesses in Pakistan to get paid globally through Payoneer’s fast, flexible, secure and cost‑efficient solutions. The AES drives proactive, playbook‑led, scaled customer engagement focused on adoption, early growth and light cross‑sell. This position operates in a mass‑engagement model supported by Ops, with additional outreach triggered by customer signals or inbound needs. This role reports to the Director of Customer Success for South Asia.

Lahore| Hybrid | Full Time

What you’ll do 

• Manage and grow existing client relationships in the B2B and ecommerce segments, helping build long‑term engagement with high‑value users.
• Strengthen existing relationships and create new ones through proactive, playbook‑driven engagement to maximize acquisition, retention and cross‑sell opportunities.
• Partner closely with Customer Success Managers by identifying and nurturing high‑potential customers that can transition into the CSM portfolio.
• Maintain accurate and up‑to‑date customer activity information within the CRM platform.
• Participate in events and BTL activities, representing Payoneer in industry forums to drive awareness and industry visibility.
• Create and articulate compelling value propositions in coordination with the marketing team.
• Develop long‑term strategic relationships with key stakeholders across multiple customer segments.

Who you are

• 2–3 years of experience in account management, business development or a relevant customer‑facing role.
• Fluent in Urdu and English; proficiency in other Asian languages is a plus.
• Bachelor’s degree, preferably in business, communications or a related field.
• Ability to understand the big picture, connect key business drivers and identify growth opportunities.
• Strong written and verbal communication skills suitable for scaled outreach.
• Ability to manage and engage a large portfolio of customers simultaneously.
• Proficiency with playbooks, automation tools and trigger‑based workflows.
• Highly data‑driven, detail‑oriented and equipped with strong analytical reasoning.
• Ability to identify patterns, signals and hidden opportunities across many accounts.
• Strong collaboration skills with Ops and cross‑functional partners.
• Ability to make decisions in a dynamic environment, anticipate needs and deliver results.
• High degree of organization, focus and ability to work under pressure.

Not a must but a great advantage:

• Experience with direct sales for small businesses engaged in cross-border trade.
• Experience in the ecommerce industry (platforms, logistics)
• Experience using Salesforce or a similar CRM system.
• Experience in the Payments and Banking industry.
• Experience with data analytics & BI tools.
• Experience in working and collaborating with remote teams to get things done.

Stronger candidates can be considered for Account Engagement Manger role 

Team leader for the APAC mid-market sales team driving net new customer acquisition for Payoneer and contributing to the growth of the organization.

We’re looking for a highly talented Mid-market sales Team leader for the mid-market sales organization based in our Seoul office.

The ideal candidate is an energetic, motivated, results-oriented people leader who can operate and excel in a fast-paced environment.

You will contribute towards new customer acquisitions for Payoneer and contribute to the growth of the organization. You will drive your mid-market sales team towards success, while playing an active role in shaping the mid-market strategy for the region. This includes developing various customer segments and leading the way for flawless execution of the sales motion in the assigned territory.

Seoul | Full Time | Hybrid

What you’ll do

• You will be responsible for the mid-market sales team’s delivery of new revenue and customer acquisition for the assigned territory
• You will drive the team towards key revenue opportunities, deal closures, and performance tracking. You will provide optimum support to the team on sales coaching and skill development.
• You will provide the team with regular guidance and mentorship on business acumen, customer centricity, and sales methodologies, thus setting them up for success in their role.
• You will manage under-performance and maintain open & direct communication on expected actions and outcomes upwards and downwards.
• Individual delivery of business development or account management goals in addition to team goals. You may be assigned individual KPIs for your assigned territory.
• Partner with internal teams across the globe and create win-win situations
• Develop insights required to drive breakthrough success
• Create performance reports and presentations to the leadership team.
• Clearly articulate the opportunities and directions you see to Payoneer’s leadership

Who you are - Enter experience and skills needed

• 5+ years of experience in one or more of the following areas: revenue quota carrying direct sales experience, customer success experience, business development in the Payments, SaaS, Financial, Technology, eCommerce, or other relevant verticals.
• At least 2 years of people management experience in a customer-facing environment
• Experience with SMB segment of customers a plus
• Demonstrated success in delivering against multiple projects, working virtually with cross functional teams.
• Fluent in English, with strong communication and presentation skills
• Experience with CRM, BI, technology tools, Microsoft Office.
• Excellent analysis and problem-solving skills, with creativity to look at problems from new angles
• High degree of independence – executing independently from start to finish with ownership

Not a must but a great advantage:

• In addition to fluency in English, knowledge of at least one Asian language is a plus
• Experience in SMB business development a plus
• Experience in multi-national working environment (collaborating with remote teams) an advantage
• Experience using Salesforce or similar CRM tools. Experience with data analytics & BI tools

Build Your Career | Have Fun | Make a Difference

If you are the kind of person that loves to get things done, collaborate with colleagues all over the world and interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!

Company Profile 
Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations, and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. Payoneer, founded in 2005, is headquartered in New York and has a team based all over the world with 13 locations in Asia Pacific.

If you thrive in a high-impact, revenue-driven environment and enjoy owning customer growth, building strategic partnerships, and unlocking commercial opportunities, this role is for you.

At Payoneer, Customer Success is no longer just about retention—it is a core revenue engine driving expansion, wallet share, and long-term customer value.

Location -The role will be based in Bangalore or Gurgaon, India.

Key Responsibilities:

• Revenue Ownership & Growth
• Own and deliver revenue targets across a portfolio of accounts.
• Drive net revenue retention (NRR) through expansion, upsell, and cross-sell.
• Identify and execute growth opportunities across Payoneer’s product suite (payments, working capital, cards, etc.).
• Build and maintain a robust pipeline within existing accounts.
• Strategic Account Management
• Develop and execute account growth plans aligned with customer business goals.
• Build multi-threaded relationships across key stakeholders (CXOs, finance, ops).
• Position Payoneer as a strategic partner, not just a service provider.
• Cross-Sell & Upsell Excellence
• Proactively identify product adoption gaps and expansion opportunities.
• Lead commercial conversations, negotiations, and deal closures within accounts.
• Collaborate with sales, product, and marketing to drive integrated solutions.
• Customer Lifecycle & Retention
• Own the end-to-end customer lifecycle.
• Drive high product adoption and engagement to ensure stickiness.
• Reduce churn through proactive risk identification and mitigation.
• Segment customers based on their needs, behaviours, and lifecycle stages.
• Customize communication and engagement strategy for each segment.
• Data-Driven Account Management
• Leverage data to track:
• Revenue trends
• Product penetration
• Customer health scores
• Translate insights into clear growth actions and strategies.
• Relationship Management:
• Build and maintain strong, long-lasting relationships with key clients.
• Understand each client's business objectives, pain points, and growth opportunities to provide personalized solutions.
• Account Strategy:
• Develop and implement account strategies to maximize revenue, cross-selling opportunities, and client satisfaction.
• Identify upsell and cross-sell opportunities within existing accounts.
• Program Development:
• Design and implement customer success programs and framework tailored to customer segments.
• Develop scalable processes to manage many customer relationships efficiently.
• Scalable Tools and Technology:
• Identify and implement customer success management tools and technologies to streamline processes.
• Leverage AI, customer relationship management (CRM) and customer success platforms.

Qualifications:

• Bachelor's degree in business, finance, or a related field (MBA preferred).
• Proven experience in a customer success role within the fintech industry, with a focus on scalable customer engagement and retention.
• Strong understanding of financial technology products and services.
• Exceptional project management and organizational skills.
• Proficiency in data analytics and customer relationship management tools.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Results-oriented with a track record of achieving customer retention and growth goals.
• The following would be considered a plus for candidates:
• Experience in the Payments and Banking industry.
• Experience with data analytics & BI tools.

Customer Success Manager's role is multifaceted, encompassing customer satisfaction, adoption, and retention, along with the ability to design and execute scalable strategies to drive long-term success.

Payoneer’s mission is to empower anyone, anywhere, to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

Role summary

We’re looking for a Marketing Manager to lead Payoneer’s marketing efforts in India. This role is focused on engaging millions of SMBs and professional businesses in India, helping them get paid globally through Payoneer’s fast, flexible, secure, and low-cost solutions. You will report to the Marketing Lead, APAC, based in Bengaluru.

The ideal candidate is a results-oriented, data-driven marketer who can own and grow in-country marketing revenue. You will manage local vendors – including PR, content, creative, lead generation, and social media – while partnering closely with Global Marketing teams to deliver integrated campaigns aligned with regional and global strategies.

• Location: Bengaluru, India
• Work Mode: Hybrid (3 days in-office; Thursdays Mandatory)
• Employment Type: Full-time

What you’ll be spending your time on:

• Existing customer growth & retention: Drive market-led initiatives and incentive / reward campaigns to boost volume and usage, build customer loyalty, and increase retention rates.
• Customer acquisition & lead generation: Develop and execute integrated acquisition strategies including paid media, ABM, and named account targeting to attract high-value ICPs, generate qualified leads for Sales, and improve funnel conversions (MQL > SQL > Won Deals).
• Events management: Activate online and offline events, webinars, workshops, VIP networking dinners, and sponsored industry events to acquire high value customers, deepen customer relationships, and enhance product education.
• PR & media: Secure media coverage, interviews, byline/ op-ed, commentary, and speaking opportunities at marquee industry events to build Payoneer’s media footprint in India.
• Social & community engagement: Actively monitor social listening, manage local community groups, and leverage influencer marketing to defend brand reputation and address potential negative sentiment.
• Content creation: Collaborate with content teams to craft compelling stories about Payoneer through eBooks, whitepapers, website copy, and blogs; partner with Sales to develop impactful marketing collateral such as brochures, datasheets, and presentations.
• Data analytics and KPI reporting: Monitor performance dashboards on a daily basis, gather market insights, understand customer behaviours, identify gaps / blockers, and proactively initiate marketing actions to seize growth opportunities.

What we’re looking for:

• Bachelor’s degree in marketing, business, or a related field.
• 6+ years of marketing experience, including at least 3 years in B2B marketing.
• Experience in delivering integrated campaigns across channels such as website, PPC, SEO, Email, WhatsApp, social media, events, and PR.
• Strong analytical skills to track, measure, and optimize campaign performance, driving continuous improvement.
• Ability to make strategic decisions in a dynamic environment and anticipate future needs.
• Excellent communication and interpersonal skills.
• Team player with a talent for building strong relationships with partners, customers, and colleagues.
• Highly organized, focused, and able to perform under pressure.
• Excellent written and spoken English.

Not a must but a great advantage:

• Experience in the Payments industry is a plus.
• Experience with Salesforce, data analytics & BI tools preferred.

 Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.