It is with that in mind that Beyond is looking for a Senior Customer Success Manager I to join our growing team. Reporting to our Manager of Customer Experience, EMEA, you will have the opportunity to manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will play a pivotal role in delivering a white-glove customer experience. The role will also provide cross-functional business exposure to the Revenue Management team. You will work to ensure that these customers are successful and long-lasting customers of Beyond to allow us to maintain our foothold as the market leader in this industry. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. 

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Senior Customer Success Manager, you'll be responsible for: 

• Driving customer adoption, retention and satisfaction for an assigned book of accounts
• Providing analyses on booking trends and pricing performance for clients
• Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team for Guidance accounts
• Training clients on the basics of revenue management and how to effectively use our tool to increase revenue 
• Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
• Securing annual subscription renewals and uncovering expansion opportunities
• Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
• Monitoring and reporting on the health and risk of assigned accounts
• Maintaining a deep understanding of Beyond Pricing’s suite of products
• Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights
• Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and help mentor junior members of the team. 
• Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be successful in this role will be: 

• Have deep customer-empathy: you find fulfillment in helping customers reach their goals.
• Enjoy working with people: you are driven to provide an excellent customer experience.
• Be data-minded: you are exceptional with data and leveraging it to make strategic decisions. 
• Go above and beyond: you pride yourself on going above and beyond for teammates and customers.
• Be Highly Analytical: you are able to look at multiple graphs and charts and instantly derive insight

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 

• 3+ years of experience working in customer success 
• Experience managing renewal conversations
• Fluency and ability to work with customers in English and French
• Experience working with software or ability to learn a wide variety of tools for data analysis, including comfort with data sets in Excel
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Experience helping customers through presentations, trainings, or day-to-day questions
• Experience in SaaS, tech and/or the short-term rental industry preferred
• Fluency in any additional European language is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Senior Manager of Customer Success, EMEA
• Complete an assignment relevant to the role and present it to a few key stakeholders
• Meet the Director of Customer Experience
• Have a final interview with our Chief Executive Officer

It's with that in mind that Beyond is looking to add a Senior Revenue Management Analyst to our growing team. Reporting to our Director of Revenue Management, you'll be our go-to expert on our pricing data and reporting for enterprise clients! You will assist our internal analysts with tools and insights based on varieties of datasets, analyze client and market trends, and additional tasks as needed to help our clients optimize their pricing.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Senior Revenue Management Analyst, you'll be responsible for:

• Partnering closely with our Customer Success Team to ensure client performance and reporting accuracy
• Answering complex questions that need advanced analytical and SQL abilities
• Reviewing Beyond’s algorithm performance, coming up with new reports and ideas for improvement, as well as making direct actionable algorithm updates based on data-driven insights
• Defining and establishing key insights in market performance, event tracking, automated notification and other big data-based analytics
• Providing written ad-hoc analyses on booking trends and revenue management best practices to clients

So what kind of person are we looking for in this role? The person who will be successful in this role will be: 

• Analytical: You have a knack for picking apart trends in large datasets and uncovering meaningful insights others might miss.
• Inquisitive: You love digging into the nuances of pricing complex assets and understanding what drives value.
• A strong communicator: You can turn data into interesting and captivating stories

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 

• 3+ years of experience in dynamic revenue management or dynamic pricing analysis 
• Advanced SQL experience is a must 
• Experience in analyzing data and preparing clear written and verbal presentations of insights and findings
• Ability to quickly interpret data visualizations and extract meaningful insights
• Strong communication and presentation skills with both internal and external stakeholders
• Highly motivated self-starter
• Ability to share newly learned tools, techniques, and insights with the broader team
• Python/Jupyter Notebook experience is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Interview with our Senior Director of Revenue Management
• Complete an assignment relevant to the role and present to a group of stakeholders
• Have a final interview with our Chief Technology Officer  

It’s with that in mind that Beyond is looking to add an Implementation Specialist to our growing team. Reporting to the Manager, Implementation, you will have the opportunity to drive training efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. This role will work CET (European) working hours. 

Before reading further…

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don’t meet every point in this job description, please apply anway!

As an Implementation Specialist here’s what you will be responsible for:

• Technical Implementation: You will support the Go-to-market organization with account configuration and customizations, helping ensure a smooth onboarding and set up
• Integrations & Migrations: You will facilitate the integration and migration of Property Management Systems (PMS) with Beyond, ensuring the process is seamless for customers
• Product Integration & Readiness: You will contribute to go-to-market validation frameworks, ensuring new integrations are launch-ready, meet customer expectations, and are properly documented
• Documentation: You will create and maintain clear, up-to-date documentation on technical, product, and go-to-market processes to support both internal teams and customers
• Product Expertise: You will develop and maintain a deep knowledge of Beyond’s products, integrations, features, and pricing algorithm in order to provide expert guidance and documentation
• Troubleshooting & Support: You will address and resolve technical or integration-related inquiries, collaborating with Product and Support as needed
• Cross-Functional Collaboration: You will work closely with Product Integration, Onboarding, Customer Success and Support teams to improve processes and the overall customer experience

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Naturally Curious: Have a strong desire to understand the ins and outs of SaaS software, Integrations, Features and continuously learn
• Organized and Methodical: Effectively manage priorities and keep track of ongoing projects with attention to detail
• Exemplary: You go above and beyond - consistently exceed expectations for both teammates and customers
• Proactive: Anticipate needs, take initiative, and address challenges before they escalate
• Resolution-Oriented: Approach problems with a solution mindset, always seeking practical ways forward

Now that we’ve told you what the job looks like, here are the qualifications we’re looking for in a candidate:

• 2+ years of relevant experience in technical support, implementation
• Fluent in English 
• A solid understanding of implementation best practices 
• Experience in maintaining/creating support center articles and documentation
• Methodic and analytical thinker with strong problem-solving skills
• Attention to detail and a process-driven mindset
• Proven ability to manage multiple projects simultaneously
• Demonstrated ability to quickly learn and use cloud-based SaaS solutions
• Demonstrated ability to use, clean and format Excel tables and similar systems
• Experience with systems migrations and set-up
• Highly motivated and a driven self-starter
• Experience using tools like Jira, Posthog, Excel or similar systems is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Senior Manager of Implementation / Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet with a few additional members of our CX team
• Speak with our EMEA CX Director as a final step 

It's with that in mind that Beyond is looking to add an Account Executive to our growing team. Reporting to our Sales Manager, you will have the opportunity to help us build our business and accelerate our growth in new markets. As the world and travel landscape shift around us, this is an exciting opportunity to join a growing organization and lead the charge in executing our growth strategy.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Account Executive, you'll be responsible for: 

• Identifying and pursuing potential business opportunities within a defined territory;
• Owning and driving the full sales cycle, including qualifying, presenting, defining solutions, negotiating the pricing and terms, and closing deals;
• Understanding the needs of your target prospects and articulate the value that Beyond provides in solving them;
• Strategically building a strong pipeline of potential opportunities to ensure we meet our plans for growth;
• Working as a collaborative team member to develop new ways to increase awareness of our products and to both evolve and improve the lead qualification process;
• Conducting compelling and engaging product demonstrations via the web or in-person.

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Hardworking: As a sales-minded individual, you will develop and execute world-class product demonstrations for each customer to ensure that they understand the value that Beyond will bring to their business. You will have a desire to want to grow professionally and progress in your career;
• Resilient: We are a fast-moving team and are looking for someone who wants to push themselves;
• An Exceptional Communicator: The world of vacation rentals spans all types of businesses and customer types. You need to make sure the story you tell is understood and embraced by the different client profiles;
• Metrics-Driven: We're passionate about data and trends and we expect you to be just as data-driven in your approach to your sales book and quota achievement.
  
  

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• At least 2+ years of B2B quota-carrying sales experience;
• Demonstrated the ability to be a pure hunter-proven track record of developing your own pipeline through outbound initiatives
• Experience selling into European businesses - Italian market
• Vacation rental industry experience would be preferred
• Previous experience selling SaaS products
• Native Italian and full professional Spanish and English
• Salesforce experience is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Manager of Sales for a deeper dive video conversation
• Meet with various members of our Sales team and complete a Beyond Demo for a few of our Sales team members
• Speak with our Co-Founder/CTO as a final step

#LI-Hybrid

With thousands of customers and millions of listings across the globe, we are scaling rapidly  - and we’re looking for a strategic and commercial leader to accelerate our growth in North America. Reporting to the Chief Revenue Officer, as General Manager, North & South America, you will own the commercial performance of our largest and most mature market. You will lead our North and South American Sales and Customer Experience teams with full accountability for revenue growth, retention, and customer satisfaction. This is a pivotal leadership role, responsible for shaping go-to-market strategy, fostering cross-functional collaboration, and delivering on growth targets.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our General Manager, you’ll be responsible for:

• Revenue Ownership: Drive new business growth and expand revenue from existing customers to meet or exceed quarterly and annual targets.
• Customer Retention: Ensure customer satisfaction and GRR/NRR through proactive engagement, seamless onboarding, and value-driven account management. 
• Team Leadership: Lead, coach, and scale high-performing Sales and Customer Experience teams across North America and India, instilling a culture of performance, accountability, and customer-centricity.
• Go-to-Market Strategy: Partner with Marketing, Product, and Revenue Operations to design and execute GTM initiatives rolled out to our North America market. 
• Cross-Functional Leadership: Collaborate with Product, Finance, and Strops teams to align priorities, remove friction, and drive efficiency, effectiveness, and scalability. 
• Forecasting & Reporting: Provide accurate pipeline, GRR/NRR, and Revenue forecasting. Use data to drive decision-making and performance improvement.

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 

• 10+ years of experience in commercial leadership roles, ideally in B2B SaaS or tech-enabled services
• Proven track record of delivering revenue growth through both new sales and customer expansion
• Strong leadership experience managing distributed teams across Sales and CX
• Deep understanding of sales cycles in mid-market or enterprise environments
• Analytical and data-driven, with strong business judgment and financial acumen
• Excellent communicator and cross-functional collaborator
• Entrepreneurial spirit with a bias for action and results
• Experience in vertical SaaS or with a marketplace / hospitality / real estate tech company, preferred
• Familiarity with the short-term rental ecosystem, preferred
• Comfortable in a scale-up environment: scrappy, resourceful, and adaptable preferred

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Interview with our CEO 
• Interview with our CRO
• Interview with our  Chief Product Officer & VP of Marketing
• Meet our Sales and CX leaders
• Final Interview with our CEO

Why Join Beyond?

• Competitive compensation and equity
• A fully remote, flexible work environment
• Collaborative culture with global colleagues
• Opportunity to shape the future of revenue management in a high-growth industry

It’s with that in mind that Beyond is looking to add an Onboarding Manager to lead our onboarding efforts for new customers. As the world and travel landscape shift around us, so too do the needs of our clients. This role plays a key component in ensuring that our customers not only successfully adopt our solutions but also thrive in this evolving environment.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! 

As our Onboarding Manager, you will be responsible for:

• Training and educating the customer on Revenue Management best practices and how to use Beyond Pricing to achieve their revenue goals
• Driving early product adoption by ensuring customers understand and begin leveraging key features from the start
• Being responsible for the enablement and training of customers, ensuring they feel confident and autonomous using the platform
• Effectively managing the onboarding experience, ensuring timely completion of all tasks by both the customer and internal teams
• Launching customers efficiently and effectively to build stronger relationships, drive product adoption, and ultimately improve retention and satisfaction
• Maintaining a deep understanding of Beyond’s suite of products, integrations, and pricing algorithm
• Customizing the onboarding approach and feature set to meet the specific needs and goals of each customer
• Collaborating with cross-functional teams (e.g., Product, Support, Sales) to ensure a seamless and positive customer experience
• Acting as the voice of the customer to the Product team, sharing insights, trends, and feature requests to help

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Be highly organized, curious by nature, and proactive in learning the ins and outs of a SaaS software
• Have deep customer empathy and find fulfillment in helping customers reach their goals
• Enjoy talking to people and be driven to provide an excellent customer experience
• Go above and beyond for both internal teams and customers
• Be a natural communicator, able to adapt their style to different personalities and situations and convey complex ideas clearly and convincingly
• Understand different customer profiles, the SaaS space, and know how to meet customer needs and expectations

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2 - 3  years of relevant experience in project management, onboarding or customer-facing roles (Sales, Customer Success)
• Language requirements: fluency in Italian, French and English
• Solid understanding of Onboarding or Customer Success best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Detailed-oriented and process-driven professional
• Proven ability to organise and handle multiple projects simultaneously
• Proven ability to learn how to use cloud-based SaaS solutions
• Highly motivated, driven self-starter

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Manager of Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet the team!
• Interview with our CRO as a final step

It's with that in mind that Beyond is looking to add an Account Executive to our growing team. Reporting to the Senior Sales Manager, you will have the opportunity to help us build our business and accelerate our growth with new products in new markets. As the world and travel landscape shift around us, this is an exciting opportunity to join a growing organization and lead the charge in executing our growth strategy. This is a remote position for someone based preferably based on the East Coast but if located on the West Coast, must be flexible with working hours. 

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As an Account Executive, you will be responsible for:

• Researching potential business opportunities within a defined territory, including greenfield territory
• Owning and driving the full sales cycle - prospecting, discovery/qualification, demonstrating the product, negotiating the pricing and terms, and closing the deal
• Working with our Business Development Representatives and with self-sourced opportunities to strategically build a strong and consistent pipeline of potential opportunities that ensure you meet / exceed your monthly quota 
• Conducting compelling and engaging product demonstrations via Zoom

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Hardworking: You are highly self-motivated to succeed, l driven to exceed your goals and targets, and eager to learn and grow professionally.
• A Consultative Seller: You have experience listening to prospect’s pain points and tailoring world-class product demonstrations to their needs.  and you have a desire to grow professionally and progress in your career.
• A Great Communicator: The world of vacation rentals spans all types of businesses and customer types. You would need to make sure the story you tell is understood and embraced by the different client profiles.
• Metrics-Driven: We're passionate about data and trends and we’d expect you to be just as data driven in your approach to your sales book and quota achievement.

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2+ years of B2B quota-carrying SaaS sales experience 
• Demonstrated ability to successfully demo an intangible product for various use cases (software, services, etc.) 
• Experience managing a full sales cycle from prospect to close in a consultative sales process (MEDDIC, MEDPIC, etc.)
• Experience and comfortability with outbound prospecting (20+ calls per day)
• Experience building GTM strategies at a territory or market level
• Ability to travel 1-3 weeks per quarter
• Experience selling to the vacation rental industry is a nice to have

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Interview with our Director of Sales
• Complete a mock demo of Beyond's main product 
• Have a final interview with our CRO