It’s with that in mind that Beyond is looking to add an Implementation Specialist to our growing team. Reporting to the Manager, Implementation, you will have the opportunity to drive training efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. This role will work CET (European) working hours. 

Before reading further…

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don’t meet every point in this job description, please apply anway!

As an Implementation Specialist here’s what you will be responsible for:

• Technical Implementation: You will support the Go-to-market organization with account configuration and customizations, helping ensure a smooth onboarding and set up
• Integrations & Migrations: You will facilitate the integration and migration of Property Management Systems (PMS) with Beyond, ensuring the process is seamless for customers
• Product Integration & Readiness: You will contribute to go-to-market validation frameworks, ensuring new integrations are launch-ready, meet customer expectations, and are properly documented
• Documentation: You will create and maintain clear, up-to-date documentation on technical, product, and go-to-market processes to support both internal teams and customers
• Product Expertise: You will develop and maintain a deep knowledge of Beyond’s products, integrations, features, and pricing algorithm in order to provide expert guidance and documentation
• Troubleshooting & Support: You will address and resolve technical or integration-related inquiries, collaborating with Product and Support as needed
• Cross-Functional Collaboration: You will work closely with Product Integration, Onboarding, Customer Success and Support teams to improve processes and the overall customer experience

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Naturally Curious: Have a strong desire to understand the ins and outs of SaaS software, Integrations, Features and continuously learn
• Organized and Methodical: Effectively manage priorities and keep track of ongoing projects with attention to detail
• Exemplary: You go above and beyond - consistently exceed expectations for both teammates and customers
• Proactive: Anticipate needs, take initiative, and address challenges before they escalate
• Resolution-Oriented: Approach problems with a solution mindset, always seeking practical ways forward

Now that we’ve told you what the job looks like, here are the qualifications we’re looking for in a candidate:

• 2+ years of relevant experience in technical support, implementation
• Fluent in English 
• A solid understanding of implementation best practices 
• Experience in maintaining/creating support center articles and documentation
• Methodic and analytical thinker with strong problem-solving skills
• Attention to detail and a process-driven mindset
• Proven ability to manage multiple projects simultaneously
• Demonstrated ability to quickly learn and use cloud-based SaaS solutions
• Demonstrated ability to use, clean and format Excel tables and similar systems
• Experience with systems migrations and set-up
• Highly motivated and a driven self-starter
• Experience using tools like Jira, Posthog, Excel or similar systems is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Senior Manager of Implementation / Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet with a few additional members of our CX team
• Speak with our EMEA CX Director as a final step 

It’s with that in mind that Beyond is looking to add an Onboarding Manager to lead our onboarding efforts for new customers. As the world and travel landscape shift around us, so too do the needs of our clients. This role plays a key component in ensuring that our customers not only successfully adopt our solutions but also thrive in this evolving environment.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! 

As our Onboarding Manager, you will be responsible for:

• Training and educating the customer on Revenue Management best practices and how to use Beyond Pricing to achieve their revenue goals
• Driving early product adoption by ensuring customers understand and begin leveraging key features from the start
• Being responsible for the enablement and training of customers, ensuring they feel confident and autonomous using the platform
• Effectively managing the onboarding experience, ensuring timely completion of all tasks by both the customer and internal teams
• Launching customers efficiently and effectively to build stronger relationships, drive product adoption, and ultimately improve retention and satisfaction
• Maintaining a deep understanding of Beyond’s suite of products, integrations, and pricing algorithm
• Customizing the onboarding approach and feature set to meet the specific needs and goals of each customer
• Collaborating with cross-functional teams (e.g., Product, Support, Sales) to ensure a seamless and positive customer experience
• Acting as the voice of the customer to the Product team, sharing insights, trends, and feature requests to help

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Be highly organized, curious by nature, and proactive in learning the ins and outs of a SaaS software
• Have deep customer empathy and find fulfillment in helping customers reach their goals
• Enjoy talking to people and be driven to provide an excellent customer experience
• Go above and beyond for both internal teams and customers
• Be a natural communicator, able to adapt their style to different personalities and situations and convey complex ideas clearly and convincingly
• Understand different customer profiles, the SaaS space, and know how to meet customer needs and expectations

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2 - 3  years of relevant experience in project management, onboarding or customer-facing roles (Sales, Customer Success)
• Language requirements: fluency in Italian, French and English
• Solid understanding of Onboarding or Customer Success best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Detailed-oriented and process-driven professional
• Proven ability to organise and handle multiple projects simultaneously
• Proven ability to learn how to use cloud-based SaaS solutions
• Highly motivated, driven self-starter

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Manager of Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet the team!
• Interview with our CRO as a final step