• Own the implementation, customization, proactive and reactive support for Glean customers
• Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries
• Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience
• Educate customers on the use of Glean product features as needed
• Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed
• Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
• Work closely with teams across Glean to drive product, process and service improvements

• Communication: professional presentation and interaction skills with both customers and internal teams
• Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems
• Self-motivated: proactive approach to delivering service to customers
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
• Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause
• Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
• Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
• Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
• Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
• Must have experience on troubleshooting REST API issues
• Working experience on SSO, SAML and OAuth & network troubleshooting
• Should be able to document the issues and contribute to support knowledge base
• Knowledge on SQL/database, Basics Kunbernetes, Intermediate/Advanced Linux
• Good to have experience on using Github, Jira & confluence
• Basic knowledge on LLM and how GPT works is a plus

• This role is hybrid (4 days a week in our Bangalore office)

• Own complex customer escalations end to end, serving as the primary point of contact for high-impact technical issues and ensuring strong documentation, clear next steps, and timely resolution.
• Lead structured investigations across Support, Engineering, Product, and QA to diagnose issues, isolate root causes, and drive both short-term mitigation and long-term fixes.
• Maintain direct and proactive customer communication throughout the escalation lifecycle, providing clear updates, setting expectations appropriately, and helping preserve customer trust during sensitive situations.
• Conduct deep root cause analysis for escalated cases and convert findings into actionable recommendations that reduce repeat issues and improve product reliability.
• Build strong cross-functional operating rhythms for escalations, including stakeholder reviews, issue tracking, follow-ups, and clear handoffs between teams.
• Analyze escalation trends, operational bottlenecks, and customer pain points to identify opportunities for workflow improvements, faster time to resolution, and better customer outcomes.
• Track and report on key escalation metrics such as response times, resolution times, customer impact, and customer satisfaction, and use those insights to drive improvements.
• Create and maintain high-quality documentation for escalated issues, troubleshooting patterns, runbooks, and internal knowledge-sharing.
• Mentor and enable support team members on escalation best practices, structured troubleshooting, customer communication, and documentation quality.
• Act as a strong voice of the customer internally by surfacing recurring pain points, influencing prioritization, and helping ensure customer needs are represented in product and engineering discussions.

• 5–8+ years of experience in technical support, support engineering, customer solutions engineering, professional services, or a related customer-facing technical function, with meaningful experience handling complex escalations.
• Bring strong technical troubleshooting and problem-solving skills, with the ability to break down ambiguous issues, isolate root cause, and drive investigations using evidence rather than guesswork.
• Comfortable debugging issues through logs, stack traces, browser traces, API responses, and related diagnostic artifacts.
• Hands-on experience with at least one of the following areas: search technologies, knowledge technologies, enterprise SaaS products, or SaaS-based integrations.
• Working knowledge of cloud environments such as GCP, AWS, or Azure.
• Experience troubleshooting REST APIs, authentication issues, and enterprise configuration problems, including SSO, SAML, OAuth, and network-related issues.
• Excellent written and verbal communicator who can explain technical issues clearly to both technical and non-technical audiences, including customers and senior internal stakeholders.
• Highly organized and operationally strong, with the ability to manage multiple concurrent escalations, maintain crisp documentation, and keep cross-functional workstreams moving.
• Data-driven and comfortable using metrics to assess escalation health, identify trends, and recommend process changes.
• Experience building strong partnerships across Support, Engineering, Product, QA, and customer-facing teams.
• Care deeply about customer experience and know how to balance advocacy for the customer with good internal judgment and prioritization.
• Comfortable coaching others, sharing knowledge, and helping raise the bar on team troubleshooting and escalation practices.
• Familiarity with AI tools and practical ways they can improve troubleshooting, summarization, documentation, and operational efficiency.
• Nice to have:
  • Knowledge of SQL or databases, Linux, or Kubernetes.
  • Experience with tools such as GitHub, Jira, Confluence, Zendesk, or similar systems.

• This role is hybrid (3 days a week in our Bangalore office)
• This role follows EST shift hours, which are 5:30 PM to 2:30 AM IST.

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 10+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus

• This role is hybrid (4 days a week in our Bangalore office)  

• Design, develop, and deploy custom Salesforce solutions across Sales Cloud, Salesforce CPQ, and core platform services
• Design, develop, and support Revenue Cloud Advanced (RCA) solutions, including advanced pricing, product modeling, and revenue orchestration
• Deliver complex Salesforce initiatives from technical design through production deployment
• Develop and maintain custom functionality using Apex, Lightning Web Components (LWC), Flows, and REST/SOAP APIs
• Own and enhance Salesforce CPQ and Quote‑to‑Cash (QTC) processes, including pricing, approvals, renewals, and amendments
• Configure and extend RCA components such as Product Catalog, Pricing, Promotions, and Discounting frameworks
• Build and customize RCA‑driven Quote, Order, and Revenue flows aligned with complex enterprise sales motions
• Implement and optimize advanced pricing rules, eligibility logic, and pricing waterfalls using RCA capabilities
• Support RCA data models and APIs, ensuring seamless integration with Salesforce core objects and downstream billing and revenue systems
• Apply strong analytical and problem‑solving skills to debug code, analyze system behavior, and resolve complex technical challenges
• Build and support integrations between Salesforce and downstream systems using APIs, platform events, middleware, and asynchronous patterns
• Oversee and support integrations with tools such as ZoomInfo, Marketo, Gong, LeanData, DocuSign, and Apollo.io
• Troubleshoot and resolve production issues impacting automation, integrations, data quality, performance, and platform limits
• Write, optimize, and troubleshoot complex SOQL queries to retrieve and manipulate Salesforce data
• Design and implement secure REST/SOAP APIs, callouts, and integrations with external systems
• Collaborate with business, QA, architecture, and operations teams to translate requirements into scalable technical solutions
• Ensure Salesforce configurations align with security, access control, and data governance standards
• Participate in code reviews, CI/CD pipeline activities, release management, and deployments
• Establish and monitor KPIs related to platform health, delivery quality, and business outcomes
• Drive user adoption through training, documentation, and change management initiatives
• Reduce technical debt by refactoring legacy automation and improving system consistency
• Stay current with Salesforce technologies, releases, and best practices to implement innovative solutions
• Foster a high‑performance, collaborative engineering environment
• Act as a technical mentor and thought partner, promoting strong engineering culture
• Execute complex Salesforce deployments using change sets and established release management practices, ensuring smooth transitions across environments (sandbox → production), thorough documentation, validation, and minimal business disruption
• Ensure smooth coexistence or migration paths between Salesforce CPQ and Revenue Cloud Advanced, where applicable

• 7–8 years of enterprise‑level Salesforce experience
• Proven experience delivering end‑to‑end Salesforce implementations and enhancements
• Strong expertise in:
  • Sales Cloud
  • Revenue Cloud Advanced (RCA)
  • Salesforce CPQ
  • Quote‑to‑Cash (QTC) processes
  • Hands‑on technical proficiency in:
  • Apex
  • Lightning Web Components (LWC)
  • Flows
  • REST/SOAP APIs
• Experience with Salesforce integrations, GTM tooling, and custom applications
• Working knowledge of CI/CD pipelines, version control, and DevOps best practices
• Strong understanding of Salesforce security, data governance, and platform best practices
• Excellent problem‑solving, communication, and stakeholder management skills
• Self‑starter capable of working independently and driving outcomes in dynamic environments
• Ability to influence cross‑functional teams and drive alignment
• Certifications (Preferred):
  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I / II
  • Salesforce CPQ Specialist
  • Salesforce Advanced Administrator
  • Salesforce Technical Architect (a plus)

• Craft engaging web brand experiences across various assets, including landing pages, emails, banners, social media, newsletters, presentations, and events.
• Develop innovative concepts and articulate them clearly.
• Take full ownership of design projects from start to finish, partnering with Brand Design to maintain consistent brand identity across UX/UI design and digital assets.
• Collaborate with stakeholders to gather information, understand objectives, and strategize visual communication approaches.
• Create fully responsive, pixel-perfect websites and pages.
• Work closely with designers, developers, and managers to bring projects to life.
• Deliver high-quality, accessible digital products within tight deadlines.

• Demonstrated experience in a professional design environment, with the ability to balance and prioritize multiple tasks simultaneously.
• Business-level proficiency in spoken and written English.
• Experienced with design programs such as Figma and Adobe Creative Suite.
• Strong attention to detail in design and layouts.
• Ability to work effectively in a collaborative team environment with stakeholders based primarily in the U.S.
• A learning, self-starter, and growth mindset with the ability to operate independently within a small team and navigate ambiguous projects, with a sense of curiosity, and a desire to make things better.
• CMS experience is a significant advantage.

• This role is hybrid (4 days a week in our Bangalore office)

• Own and drive critical programs for one or two product areas end-to-end from planning and design through execution, launch, and iteration, partnering closely with engineers, product managers, and designers to ensure execution excellence and program success, which may include assisting with documentation, product questions, technical enablement and support to ensure launch success.
• Balance technical understanding with GTM knowledge to ensure projects not only release but also land with our field and customers.
• Define clear goals, success metrics, and timelines while ensuring alignment across engineering, product, and leadership teams
• Identify risks, manage dependencies, and proactively remove blockers to keep programs on track
• Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams.  Create transparency through program documentation, dashboards, and status updates for stakeholders at all levels
• Improve and drive automation, processes, tools, and frameworks that help teams move faster, deliver higher-quality outcomes and reduce administrative burdens
• Assist with technical program management on cross-functional initiatives involving R&D, Marketing, and GTM, such as release notes, beta programs, and customer feature request processes.
• Partner with engineering and client services to enable effective cross-team coordination and release planning.

• BA/BS in computer science, engineering, or a related technical field (or equivalent practical experience)
• 10+ years of experience in technical program management, product management, or engineering. 
• 5+ years of experience in technical program management or Product/Engineering operations within an Enterprise B2B environment, with a track record of supporting complex technical initiatives.
• Excellent communication, organization, and stakeholder management skills, including creating clear, compelling presentations and reports for leadership, stakeholders, and external audiences with the ability to translate technical concepts into clear, actionable strategies for varied audiences.
• Proven ability to lead complex, cross-functional programs in a fast-paced environment with operational excellence.
• Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
• Strong understanding of software development lifecycle, product development lifecycle, Agile practices, and program management methodologies
• Strong technical acumen, including the ability to self-serve data, automate workflows, understand network operations and deployment models, and engage confidently in technical discussions.
• Experience with A/B testing, user feedback analysis, and NPS (Net Promoter Score) methodologies to inform product and process improvements.
• Sound judgement and ability to walk teams through the balance between speed of innovation and adoption, and the needs of B2B Enterprise software, in sometimes ambiguous situations
• Ability to balance technical depth with strategic program execution, comfortable diving into details while keeping focus on the big picture
• Experience supporting or managing technical programs in cloud, on-premises, or hybrid network environments.  Familiarity with cloud-native development practices, distributed systems, or infrastructure programs is a plus

• This role is hybrid (3 days a week in our Bangalore office)

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
• Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

• 3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.
• Thrive in a customer-focused, tight-knit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must
• Technical configuration and troubleshooting
• A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features
• Strong verbal and written communication skills for collaboration between customers and technical and non-technical stakeholders.
• Curiosity and tenacity
• Note: This role with require you to work in APAC hours.

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
• Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

• 3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.
• Thrive in a customer-focused, tight-knit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must
• Technical configuration and troubleshooting
• A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features
• Strong verbal and written communication skills for collaboration between customers and technical and non-technical stakeholders.
• Curiosity and tenacity
• Note: This role with require you to work in EMEA/US East hours.

• This role is hybrid (4 days a week in our Bangalore office)

• Spending a lot of time with our customers to deeply understand their knowledge needs
• Developing key parts of our product roadmap, marrying customers’ needs with our product vision
• Empowering your team by giving context, setting direction, and building alignment
• Driving customer-focused decisions, clear prioritization, and efficient execution
• Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company
• Building processes that will scale as our team and company go through rapid growth

• You have 8+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning security, governance, trust, identity, data integrations.
• You have a strong technical background and experience with both UX and API driven products, integration paths, and 3rd party product partnerships.
• You are an excellent written and verbal communicator.
• You have a proven track record of taking ownership, taking initiative, and delivering results.
• You collaborate effectively with cross-functional partners.
• You have a learning and growth mindset.
• You are mission-first and understand that your success is measured by your product and team’s success.

• This role is hybrid (3 days a week in our Bangalore office)

• Lead, grow, and mentor a team of Delivery Excellence Managers; own team performance, operating rhythms, and career development.
• Establish prescriptive delivery playbooks, templates, and operating standards (SSO, people data, connectors, readiness gates) to ensure consistent, high-quality deployments at scale.
• Own end‑to‑end delivery governance across your team’s accounts: kickoff, plan, deploy, go‑live, handoff, and renewal‑readiness, including proactive risk management and escalation handling.
• Set and report on portfolio‑level KPIs (deployment velocity, time‑to‑value, adoption, satisfaction, ROI proxies), and drive continuous improvement against these metrics.
• Partner with Sales, Solution Architects, AI Outcomes Managers, Support, and R&D to ensure a seamless customer journey and accelerate value realization post‑launch.
• Engage with executive sponsors and customer program leads to align on goals, joint success plans, and measurable outcomes; serve as a strategic advisor when tradeoffs arise.
• Systematize feedback loops from field to product; influence roadmap and readiness (connectors, deployment tooling, admin UX, observability) with clear business impact cases.
• Raise the delivery bar: improve onboarding processes, documentation, playbooks, and tooling; champion operational excellence across planning, execution, and closeout.

• 6+ years in customer-facing delivery, implementation, technical account management, or consulting for enterprise SaaS; 2+ years leading/managing delivery or customer success/PS teams.
• Strong understanding of SDLC and modern delivery practices (Agile/DevOps), with the ability to guide hands-on work in SSO setup, people data, and enterprise connector configuration.
• Proven record of building playbooks, standardizing processes, and running delivery at scale with clear KPIs and continuous improvement cycles.
• Executive presence and clear communication; comfortable leading escalations, aligning cross‑functional stakeholders, and making outcome‑oriented decisions.
• Analytical, systems-thinking mindset; adept at diagnosing deployment blockers and translating field insights into product/process enhancements.
• Cloud fluency (AWS, Azure, or GCP). One of the following—or willingness to obtain within 90 days—is a plus: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.

• This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

• Spend a lot of time with our customers to deeply understand their knowledge needs
• Develop key parts of our product roadmap, marrying customers’ needs with our product vision
• Empower your team by giving context, setting direction, and building alignment
• Drive customer-focused decisions, clear prioritization, and efficient execution
• Coordinate cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company
• Build processes that will scale as our team and company go through rapid growth

• You have 5+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning customer-facing surfaces and features as well as internal capabilities and services.
• You have a strong technical background and experience with API-first products, integration paths, and 3rd party product partnerships.
• You are an excellent written and verbal communicator.
• You have a proven track record of taking ownership, taking initiative, and delivering results.
• You collaborate effectively with cross-functional partners.
• You have a learning and growth mindset.
• You are mission-first and understand that your success is measured by your product and team’s success.
• You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.

• This role is hybrid (4 days a week in our Bangalore office)

• Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.
• Establish and maintain your role as a territory / segment’s primary technical advisor; think of yourself as the CTO of every customer relationship.
• Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations.
• Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery.
• Identify opportunities for expansion of Glean within customer install bases.
• Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.
• Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention.
• Partner cross-functionally with Product Management, Engineering, and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements.
• Be an active member of the Glean customer technical community helping to drive industry recognition and best practices.

• Pre or post-sales solution consultant experience in a rapidly growing software company.
• Proven experience in people leadership, talent development, and performance management.
• 5-7 years of SE experience: Managers typically have a proven track record of success in sales engineering, with experience working on complex deals and collaborating with cross-functional teams.
• API and integration experience in a hybrid or SaaS environment.
• Deep understanding of cloud architecture, security, and networking, including cloud and on-premise.
• Deep understanding of integration architecture, including API expertise
• Hands-on experience with cloud technologies, particularly Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
• Cloud security, information security, and audit experience to represent technical and audit frameworks with customer stakeholders and executives.
• Strong Technical Background: SEM must have a strong understanding of the company's products and services, as well as the technical skills to provide guidance and coaching to SEs and customers.
• Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously, prioritize tasks, and allocate resources effectively.
• Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders, both internally and externally.
• Interpersonal Skills:
  • Excellent active listening, communication, and professional presentation skills.
  • High emotional intelligence.
  • Project planning and execution capabilities.
  • Proactive and self-motivated.
  • Highly organized and detail-oriented.
  • Startup DNA + Do Whatever It Takes (DWIT)
  • Data-driven mindset for assessing success and identifying opportunities for improvement.

Location:

• This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

• Own end‑to‑end accounting for assigned US balance sheet and P&L captions, including (but not limited to) cash, fixed assets, investments, deposits, equity, intercompany balances, and revaluations.
• Prepare and review journal entries, account reconciliations, and flux analyses in accordance with US GAAP and company policies.
• Support an accurate, timely month‑end and quarter‑end close for the US entity, adhering to close calendars, SLAs, and internal controls.
• Work with the Director of Accounting – US Controller & Consolidation to ensure US books tie to consolidated results, including eliminations and foreign currency impacts where relevant.
• Maintain the fixed asset register, including capitalization, disposals, transfers, and monthly depreciation runs; ensure accurate reconciliation between the fixed asset sub-ledger and the general ledger.
• Ensure appropriate accounting for Equity and SBC as applicable, in line with company policy and US GAAP.
• Manage accounting for investments (e.g., equity investments, short‑term and long‑term instruments), including recognition of interest, dividends, and fair value changes where relevant.
• Oversee the accounting and reconciliation of deposits and other long‑term assets, ensuring proper documentation and review of recoverability.
• Prepare monthly, quarterly, and annual financial reports for US GAAP management reporting, including variance analysis vs. budget/forecast for assigned areas, with clear visibility into fixed assets, investments, deposits, and equity.
• Maintain audit‑ready workpapers and robust documentation for all assigned accounts and processes, including detailed schedules and support required for statutory audits.
• Lead and support internal, external, and statutory audits by preparing PBCs, coordinating with external auditors and technical accounting consultants, walking through processes, and resolving queries for US entity accounting areas.
• Contribute to the design, execution, and documentation of key controls over financial reporting, including reconciliation controls, review controls, and segregation of duties.
• Work closely with FP&A, Tax, Payroll, Legal, and Business Operations to ensure accurate accounting outcomes and smooth operational handoffs.
• Provide clear, business‑focused explanations of financial impacts, balance sheet movements, and P&L trends to non‑finance stakeholders.
• Support tax and treasury teams with schedules and analyses related to fixed assets, investments, deposits, and other US entity balances.
• Identify and implement process improvements and automation opportunities to shorten close timelines and reduce manual work (e.g., standardized reconciliations, templates, and checklists).
• Leverage ERP and related finance systems (e.g., NetSuite) to improve data integrity, automate recurring entries, and enhance reporting.
• Contribute to SOPs and playbooks for US entity accounting activities, ensuring consistency, scalability, and strong controls.

• Bachelor’s degree in Accounting, Finance, or related field.
• Active US CPA qualification is mandatory (qualified CPA with current or eligible status).
• Typically 5–8 years of progressive accounting experience in core accounting/GL roles, including: Strong exposure to US GAAP and US entity accounting; and direct responsibility for core GL areas such as equity , fixed assets, investments, deposits, and other balance sheet accounts.
• Prior experience in a Big 4 / large public accounting firm or high‑growth technology/SaaS company is strongly preferred.
• Demonstrated track record of owning GL areas, month‑end close, and supporting external and statutory audits, including preparation of audit-ready schedules and effective coordination with auditors.
• Strong knowledge of US GAAP for core balance sheet and P&L areas, including fixed assets, long‑term assets, and equity.
• Solid experience with fixed asset accounting, including capitalization policies, componentization, depreciation methods, and impairment considerations.
• Experience with investments and deposits accounting, including reconciliations and related disclosures.
• Knowledge of equity accounting and disclosure requirements.
• Proficiency with ERP systems (NetSuite strongly preferred) and advanced Excel (lookups, pivots, modeling, reconciliations).
• High attention to detail with a controls‑first mindset and strong documentation discipline.
• Excellent written and verbal communication skills, able to explain accounting topics in simple, business‑oriented language.
• Strong ownership, judgment, and prioritization skills in a fast‑paced, high‑growth environment.
• Collaborative team player who can work across time zones and support a US‑focused close and audit calendar.
• Experience in a SaaS or multinational environment with multi‑entity structures.
• Exposure to consolidation and intercompany accounting.
• Experience driving process automation and working with finance systems teams on tooling changes or implementations.

• This role is hybrid (3-4 days a week in our Bangalore office)

• Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
• Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
• Engage with executive sponsors and business stakeholders across priority accounts
• Partner cross-functionally with the other leaders of the customer organization including:  Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
• Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
• Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
• Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.

• 4+ years of experience in managing teams and customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
• Demonstrated ability to lead teams and drive business transformation through technology adoption.
• Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
• Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
• Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
• Proven product sense and ability to maximize the impact of complex software platforms.
• Experience facilitating workshops and change management programs for business transformation.
• Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.

• This role is hybrid (4 days a week in our Bangalore office)

• Support and improve partner systems, including Salesforce, partner workflows, and related operational processes.
• Help run partner deal workflows, including quoting, approvals, order flow, and marketplace or co-sell transactions.
• Build and maintain partner reporting, dashboards, KPI tracking, and ad hoc analysis to improve pipeline visibility and decision-making.
• Support partner intake and deal registration processes while working cross-functionally with Partner Managers, Sales Ops, Finance, and Systems.

• 5-7+ years of experience in Partner Operations, Revenue Operations, Sales Operations, Deal Desk, Business Systems, or a similar GTM operations role.
• Strong working knowledge of Salesforce, plus familiarity with Revenue Cloud / CPQ and partner transaction workflows.
• Experience with partner-facing systems or PRM tools, along with strong reporting and dashboarding skills.
• High attention to detail, strong communication skills, and the ability to work across globally distributed teams.
• Comfort using modern AI-assisted productivity tools is a plus; experience with cloud marketplace motions, partner attribution, or Salesforce administration is preferred.

• This role is hybrid (4 days a week in our Bangalore office)
  

• Generate new business pipeline primarily through outbound prospecting into the EMEA market.
• Partner with Account Executives to identify and source net new pipeline and assist by researching lines of business and personas
• Identify key decision makers within corporate accounts
• Gain interest from prospective customers through channels such as outbound cold calling and emails to break into net new logos in assigned territory
• Run your own qualification calls with potential clients, helping to guide them through the first part of the evaluation process
• Demonstrate attentive listening skills when understanding customer requirements and articulate how Glean can meet those needs better than other solutions
• Consistently meet established quota targets that will contribute to the company’s revenue growth
• Work with the Marketing team to provide feedback on MQLs and campaigns
• Develop critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more

• 1–3 years of experience, preferably in outbound SDR/prospecting roles
• Bachelor’s degree from a four-year university
• Team-centric mindset and demonstrated ability to work well in a collaborative environment
• Excellent time management skills and ability to juggle multiple priorities
• Strong communication skills and ability to identify potential customer opportunities
• Passion and curiosity around technology with an excitement to comprehend and articulate value points to customers
• The desire to work in a fast-paced, do-what-it-takes startup culture
• 1 to 3 years of experience in outbound prospecting and cold outreach with a proven, consistent track record of exceeding goals
• Startup and SaaS experience
• Experience in engaging with customers and ability to resolve challenges effectively
• Proven track record of success in a performance-driven role focused on exceeding specific metrics (i.e., carrying a quota)
• Proficiency with Salesforce and other sales enablement tools (i.e., Apollo, Sales Navigator)

• This role is hybrid (3 days a week in our Bangalore office)

• Design across web, campaigns, and product storytelling
• Turn complex concepts into clear, compelling visuals
• Contribute to Glean’s brand system and scalable design frameworks
• Partner cross-functionally to bring ideas to life

• Have strong design fundamentals and taste
• Can work across multiple mediums (web, motion, campaigns)
• Think beyond execution and contribute ideas

• This role is hybrid (4 days a week in our Bangalore office)

• Create, Execute and Maintain test plans thoroughly to qualify product releases and features
• Do initial RCA on bugs found using developer tools - network and console tabs, GCP server logs, SQL analysis etc
• Report bugs and errors using Jira with in depth details to help engineering team identify and fix the issue
• Help reproduce bugs raised externally
• Execute extended/edge cases around the main use case to help evolve the test plans
• Work with development team to keep Test plans up to date with new changes
• Contribute to the existing automation framework. Triage and fix failing tests and keep them up to date with product changes

• Proven 2+ years of experience as a Automation and Manual Tester, testing responsive web pages
• Experience in testing on different OS platforms and browsers
• Experience in testing RBAC/permission models a plus
• Working experience with tools like Jira, Chrome Developer tools etc. to report and troubleshoot errors
• Strong knowledge of web based applications workings
• Strong organisational skills and thoroughness in executing test plans
• Attention to detail and an analytical mind to come up with hard to find edge cases
• Experience working in agile teams with multiple product releases per week
• Comfortable working with Python or Java, Exposure to REST APIs is a plus
• Excellent communication skills
• Experience in testing mobile applications a plus
• BE/BTech/BSc in Computer Science, Engineering or a related field

Location:

• This role is hybrid (4 days a week in our Bangalore office)

• Improving visibility into services performance
• Ensuring the PSA system is well-governed and reliable
• Enabling leadership with actionable data
• Supporting a scalable services delivery model

• PSA Platform Ownership
  • Serve as the primary administrator and subject matter expert for the Professional Services Automation (PSA) platform.
  • Manage system configuration, workflows, data quality, and ongoing enhancements.
  • Drive adoption and ensure the PSA supports scalable services delivery.
• Services Operations & Process Improvement
  • Design and optimize operational processes across project creation, resourcing, delivery tracking, and project closure.
  • Support the development and operationalization of the services delivery strategy.
• Resource Planning & Delivery Insights
  • Partner with Services leadership to support resource planning, utilization tracking, and capacity management.
  • Provide visibility into delivery performance and staffing needs.
• Reporting & Analytics
  • Build and maintain dashboards and reporting for key services metrics such as utilization, delivery timelines, project health, and services revenue.
  • Provide data-driven insights to support operational decisions.
• Cross-Functional Collaboration
  • Partner with Professional Services, Finance, and Revenue Operations to improve post-sales workflows and reporting.

• 5+ years in Professional Services Operations within SaaS/technology companies.
• Experience with PSA tools, reporting, dashboards, and operational metrics.
• Strong analytical skills with advanced Excel/Google Sheets proficiency.
• Excellent project management, organization, and cross-functional communication.
• Experience supporting global teams in fast-paced environments with strong English proficiency.

Location:

• This role is hybrid (4 days a week in our Bangalore office)
  

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

• Spending a lot of time with our customers to deeply understand their knowledge needs
• Developing key parts of our product roadmap, marrying customers’ needs with our product vision
• Empowering your team by giving context, setting direction, and building alignment
• Driving customer-focused decisions, clear prioritization, and efficient execution
• Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company
• Building processes that will scale as our team and company go through rapid growth

• You have 6+ years of experience as a product manager at a B2B SaaS company. Experience working on collaboration, productivity, or ML/ranking tools is a plus.
• You have a strong technical background and excel at analytical thinking
• You are an excellent written and verbal communicator
• You have a proven track record of taking ownership, taking initiative, and delivering results
• You collaborate effectively with cross-functional partners
• You have a learning and growth mindset
• You are mission-first and understand that your success is measured by your product and team’s success

• This role is hybrid (3 days a week in our Bangalore office)

• Lead full‑cycle bi‑monthly payroll processing for multi‑state US employees and CA employees, ensuring accuracy for all pay types including regular, overtime, bonuses, commissions, retro payouts, and one‑time transactions
• Conduct rigorous pre‑ and post‑payroll audits to verify pay, taxes, deductions, and compliance prior to disbursement.
• Reconcile payroll results with HRIS data and general ledger, ensuring alignment with accounting and finance requirements.
• Maintain deep knowledge of US payroll compliance requirements including federal, state, and local tax laws, wage and hour regulations, and reporting obligations.
• Prepare and support payroll tax filings, compliance reports, and audits, and assist with remediation of tax notices and discrepancies.
• Ensure accurate handling of garnishments, benefit deductions, and statutory withholdings in payroll processes
• Senior Payroll Analyst liaison with third‑party payroll vendors, tax advisors, and compliance partners, ensuring SLAs are met and issues are resolved efficiently.
• Develop and maintain strong payroll process documentation countrywise, including standard operating procedures (SOPs) and internal controls
• Partner with HR, Finance, Accounting, Legal, Benefits and People Operations teams to ensure seamless payroll operations and alignment with business needs.
• Provide expert payroll support to employees and internal teams, responding to inquiries and resolving issues with professionalism and accuracy
• Prepare and present analytical payroll reports and insights to Leadership.
• Experience with equity compensation, stock plans, or global payroll processes
• Prior experience in SOX / internal controls environments or payroll transformation projects.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. 
• Minimum 8+ years of progressive payroll experience, with a strong emphasis on multi‑state US payroll processing and compliance
• Hands‑on experience with enterprise payroll systems (e.g., Workday, ADP, Rippling)
• Advanced proficiency in payroll systems, Excel/Google Sheets (pivot tables, VLOOKUP, formulas)
• Ability to manage multiple priorities, tight deadlines, and high‑volume payroll cycles
• Payroll certification such as CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification) is an added advantage. 
• Strong understanding of US payroll regulations (FLSA, 401k, Garnishment, payroll related benefits deductions, IRS guidelines, multi-state tax compliance).
• Excellent analytical, problem-solving, and communication skills.
• Attention to detail and ability to handle confidential information with integrity.

• This role is hybrid (3 days a week in our Bangalore office)
• This role has a shift from 4 PM – 1 AM IST

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.