The Technical Success Manager Lead will oversee and guide a team of Technical Success Managers while directly contributing to strategic customer engagements. This role will be pivotal in aligning customer needs with ABBYY’s solutions to maximize value realization. As a leader, you will ensure best practices in technical success and foster a culture of customer-centric innovation. 

Roles & Responsibilities 

Leadership & Team Management: 

• Lead, mentor, and support a team of Technical Success Managers, ensuring alignment with company goals and customer success objectives.
• Establish frameworks and processes for value discovery and delivery, ensuring consistency across customer engagements.
• Serve as an escalation point for complex customer challenges, collaborating with internal teams to resolve issues promptly.

Strategic Customer Engagement: 

• Conduct high-level value discovery sessions with strategic accounts, ensuring customer goals and business objectives are clearly defined and met.
• Build and maintain strong relationships with executive-level stakeholders in customer and partner organizations.
• Collaborate with account managers, pre-sales teams, and other technical leaders to deliver seamless customer experiences and drive adoption.

Process Improvement & Innovation: 

• Identify opportunities to streamline customer success processes and introduce scalable, repeatable frameworks for customer engagement.
• Advocate for customer needs within ABBYY, driving initiatives to enhance product capabilities and customer satisfaction.
• Develop and refine success metrics to measure team performance and customer outcomes.

Enablement & Advocacy: 

• Design and implement training programs for customers and partners to promote product adoption and success.
• Lead initiatives to gather, analyze, and act on customer feedback to improve products and services.
• Drive customer advocacy efforts, including case studies, references, and success stories.

Operational Excellence: 

• Monitor and manage team workloads, ensuring efficient delivery of customer success projects.
• Analyze customer usage patterns, adoption trends, and churn risks to guide proactive engagement strategies.
• Report regularly to senior leadership on team performance, customer health, and strategic insights.

Requirements 

Experience & Skills: 

• 7+ years in a customer-facing technical role (e.g., Pre-Sales, Professional Services, Technical Account Management), with at least 3 years in a leadership capacity.
• Proven experience in SaaS environments, with a deep understanding of subscription-based business models.
• Expertise in technologies such as OCR/ICR, Intelligent Document Processing, Enterprise Automation, RPA, ECM, BPM, or Process Mining.

Leadership Qualities: 

• Strong track record of building and leading high-performing teams in customer success or related disciplines.
• Exceptional communication and interpersonal skills, with the ability to engage diverse stakeholders, from technical teams to executives.
• Demonstrated ability to drive alignment across departments and manage competing priorities effectively.

Technical Acumen: 

• Strong ability to bridge the gap between technology and business, translating customer needs into actionable solutions.
• Experience with software implementation, technical troubleshooting, and delivering enterprise-scale solutions.
• Proficiency with analytics platforms and advanced skills in MS Office Suite or similar tools.

Soft Skills: 

• A proactive problem solver with a customer-first mindset and a strong sense of ownership.
• Excellent project management and prioritization skills, capable of overseeing multiple high-impact initiatives simultaneously.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.

Here's a snapshot of our local benefits:

• 18 Days of Paid Time Off Annually
• Medical, Accidental, and Life Insurance
• Weekly Wellness Sessions
• Monthly Healthcare Allowance

#LI-MM1

About the Role:

The HR Operations Manager role is an IC and hybrid position that delivers both operational HR support and HRIS systems administration within ABBYY’s global People Shared Services team. The role provides employee and manager support, ensures consistent application of People policies across assigned regions, and contributes to efficient, compliant employee lifecycle processes.

In parallel, this position supports the configuration, optimization, and maintenance of our core People systems, HiBob (HRIS) and Greenhouse (ATS), and plays a key role in maintaining data accuracy, improving workflows, and enabling reliable People data reporting.

This role is ideal for someone who enjoys solving problems, improving processes, and working at the intersection of People Operations and HR technology in a global, fast-paced environment.

Job Responsibilities:

People Operations Support

• Provide regional People Operations support for an assigned geography within the global People Shared Services team.
• Ensure global People policies and workflows are applied appropriately within the region, accounting for local compliance requirements.
• Respond to employee and manager inquiries through our case management system (AskABBYY), meeting all SLAs with timely, accurate, and high-quality support.
• Process global HR lifecycle transactions, including onboarding, job changes, compensation adjustments, leaves, and offboarding.
• Maintain employee data in our People systems of record through validation, updates, and reconciliations.
• Partner cross-functionally to ensure coordinated employee lifecycle support.

HRIS and ATS Systems Administration (HiBob and Greenhouse)

• Support configuration and ongoing management of HiBob (HRIS) and Greenhouse (ATS), including workflows, permissions, automations, custom fields, templates, and lifecycle processes.
• Translate business requirements into technical system changes, implementing enhancements and new features as needed.
• Troubleshoot system issues and partner with internal teams or vendors to resolve them.
• Serve as a knowledgeable resource on system functionality, best practices, and platform capabilities.

Data Quality, Reporting & Analytics

• Ensure accuracy and integrity of employee data across all People systems.
• Conduct data audits and reconciliations and resolve discrepancies.
• Support the creation and maintenance of scheduled and ad hoc People data reports and dashboards.
• Address data integration issues between People systems and downstream systems such as payroll, IT, or Finance tools.

Process & Documentation Support

• Create and maintain SOPs, workflows, system documentation, and user guides.
• Document system configurations and data processes to ensure clarity and consistency.
• Identify opportunities for process improvement, automation, and standardization across regions.
• Ensure all documentation reflects current policies, systems, and operational practices.

Job Requirements:

• 6+ years of experience in People Operations, HR Operations, HRIS administration, or a similar hybrid role.
• Experience with HiBob (or another modern HRIS) and Greenhouse strongly preferred.
• Solid understanding of HR processes and the employee lifecycle.
• Experience supporting global or multi-country populations.
• Strong analytical skills, including reporting or data interpretation experience.
• High level of accuracy and attention to detail.
• Ability to translate business needs into system or operational requirements.
• Strong customer service orientation and ability to provide timely, helpful support.
• Effective communication and cross-functional collaboration skills.

Here are some of our local benefits:

• Comprehensive medical, accidental, and life insurance
• Weekly wellness sessions to support your physical and mental well-being
• A generous paid time off policy

#LI-MM1

About the role:

The Talent Acquisition Specialist will lead sourcing, attracting, and hiring top talent across the APAC region, leveraging advanced proficiency in Greenhouse ATS and LinkedIn Recruiter. The ideal candidate will bring deep knowledge of APAC talent markets, a proven ability to hire across diverse functions, and expertise in managing a data‑driven, end‑to‑end recruitment process. This role requires a collaborative, strategic partner who excels in stakeholder alignment and delivering an exceptional candidate experience. 

Job Responsibilities: 

Recruitment Strategy & Execution 

• Drive the full-cycle recruitment process across India and the broader APAC region using Greenhouse ATS for requisition management, candidate tracking, pipeline updates, interview workflows, and reporting. 

• Partner closely with hiring managers to deeply understand hiring needs, role requirements, and business objectives across technical and non‑technical functions. 

• Leverage LinkedIn Recruiter, direct sourcing, talent mapping, job boards, referrals, and market insights to attract high-quality active and passive candidates. 

• Build and maintain robust talent pipelines for priority and high‑growth roles across multiple APAC markets. 

Stakeholder Management & Collaboration 

• Collaborate with hiring managers and HR business partners to define recruitment strategies, hiring timelines, and selection criteria. 

• Provide consistent, data-driven updates through Greenhouse dashboards and reports, including talent availability, salary data, and competitive market trends. 

• Serve as a trusted advisor to business leaders, guiding them on recruitment best practices, market shifts, and talent trends across APAC. 

Candidate Experience 

• Ensure a seamless and positive candidate experience by managing all touchpoints through Greenhouse and maintaining timely, transparent communication. 

• Conduct candidate engagement throughout the interview cycle, including expectations setting, interview prep, and feedback delivery. 

• Champion the company’s culture and values to create a compelling and consistent employer narrative. 

Market Research & Talent Sourcing 

• Conduct talent and compensation benchmarking within India and APAC using market research, sourcing insights, and Greenhouse pipeline analytics. 

• Develop innovative sourcing strategies, tapping into LinkedIn Recruiter Projects, talent intelligence data, and community networks to attract diverse talent pools. 

• Represent the organization at virtual career fairs, networking sessions, and recruitment events to grow employer visibility across APAC. 

Process Improvement & Reporting 

• Track, analyze, and report on recruitment KPIs (time-to-fill, funnel conversion rates, source effectiveness) using Greenhouse reporting and dashboards to drive continuous improvement. 

• Ensure full compliance with India and APAC labor laws, internal controls, and hiring policies. 

• Regularly optimize hiring processes, interview structures, and workflows within Greenhouse to increase efficiency and quality of hire. 

Employer Branding & DEI 

• Support employer brand initiatives across India and APAC, leveraging hiring data and market insights to improve brand positioning. 

• Promote and champion diversity, equity, and inclusion throughout the recruitment process, ensuring diverse, representative talent pipelines. 

• Participate in university hiring, brand activations, and diversity-focused sourcing events. 

Job Requirements: 

Education 

• Bachelor’s degree in Human Resources, Business Administration, or related field.  

Experience 

• 5+ years of talent acquisition experience across India and APAC with proven success recruiting in fast‑paced, high‑growth environments. 

• 3+ years of using Greenhouse ATS & LinkedIn recruiter 

• Extensive hands‑on experience with Greenhouse ATS, including workflow configuration, interview scheduling flows, reporting, scorecards, structured hiring, and bulk process management. 

• Advanced LinkedIn Recruiter skills, including pipeline building, market mapping, Boolean sourcing, and outreach sequencing. 

• Experience hiring across multiple job families (technology, engineering, sales, business operations). 

• Strong understanding of regional labor markets, cultural nuances, and hiring regulations across APAC. 

Skills 

• Excellent interpersonal and communication skills, with the ability to influence and build strong relationships with hiring managers and candidates. 

• Strong organizational skills and the ability to manage multiple priorities simultaneously. 

• Deep expertise in sourcing strategies, recruitment marketing tools, and talent intelligence. 

• Passion for DEI, with demonstrated success recruiting diverse talent. 

• Fluency in English (written and verbal). 

Here are some of our local benefits:

• Comprehensive medical, accidental, and life insurance 

• Weekly wellness sessions to support physical and mental well‑being 

• Generous paid time off policy 

This is a hybrid role requiring at least two days per week onsite at our Bangalore office. 

#LI-MM1

About the role:

We are looking for a Staff Software Engineer to help build and scale ABBYY’s AI platform. This role sits at the intersection of platform engineering, MLOps, and DevOps. You will own how AI services are built, deployed, observed, and evolved in production, with a strong focus on Kubernetes, cloud infrastructure, and ML lifecycle automation.

This is a hands-on technical leadership role. You will design systems, write production code, influence architecture, and mentor engineers.

Job Responsibilities: 

• Design and build scalable AI platform services using Python and microservice architectures
• Own DevOps and MLOps workflows including CI/CD, model deployment, versioning, and rollback
• Build and maintain Kubernetes-based platforms for AI workloads
• Work on data pipelines, dataset versioning, and auto-labeling workflows for model training
• Enable end-to-end ML lifecycle: data ingestion, training, evaluation, deployment, and monitoring
• Collaborate closely with ML researchers, product teams, and other platform engineers
• Drive best practices in software design, reliability, security, and observability
• Lead technical discussions, review designs, and mentor team members

Job Requirements:

• 10+ years of experience in backend or platform engineering
• Strong proficiency in Python (or similar backend languages)
• Solid experience building microservices and distributed systems
• Hands-on expertise with Kubernetes in production environments
• Strong understanding of DevOps and MLOps principles
• Experience with data management for ML (datasets, labeling, pipelines)
• Cloud experience with Azure or strong willingness to adopt Azure quickly
• Ability to think at system level and still deliver hands-on

Nice to have:

• Experience building internal AI/ML platforms
• Familiarity with model serving frameworks and inference optimization
• Exposure to auto-labeling, weak supervision, or human-in-the-loop systems
• Experience in enterprise or B2B SaaS environments

Here are some of our local benefits:

• Comprehensive medical, accidental, and life insurance 

• Weekly wellness sessions to support physical and mental well‑being 
• Generous paid time off policy 

#LI-MM1

About the role:

ABBYY is seeking an HR Systems Analyst to design, optimize, and scale systems that power the global employee lifecycle. This role sits at the intersection of People, Data, and Operations, ensuring a seamless, data-driven employee experience. 

You will own and integrate our core People tech stack (HiBob, Greenhouse, SharePoint, Power BI), transforming them into a unified, efficient system that drives automation, accuracy, and insight across the organization. 

Job Responsibilities: 

HR Systems Ownership

• Manage and optimize HiBob, Greenhouse, and related tools  

• Ensure data integrity, security, and system performance  

• Drive adoption and continuous improvement  

Workflow & Automation

• Design scalable workflows across hiring, onboarding, employee changes, and offboarding  

• Automate processes using Power Automate and native tools to reduce manual work  

Systems Integration

• Own integrations across HR, Finance, and IT systems (e.g., payroll, NetSuite)  

• Manage APIs and data flows to maintain a single source of truth  

Data & Reporting

• Build Power BI dashboards for workforce insights  

• Track key metrics (hiring, headcount, attrition, performance)  

• Deliver actionable insights to leadership  

Process Standardization

• Translate business needs into scalable system solutions  

• Establish global standards while supporting local flexibility 

Job Requirements:

• 4–7+ years in HRIS / People Systems roles  

• Experience with HiBob (or similar HRIS) and Greenhouse (or ATS)  

• Strong skills in SharePoint, Power BI, and workflow automation  

• Experience with APIs, integrations, and data pipelines  

• Proficiency in Excel; SQL preferred  
• Strong problem-solving and system-thinking mindset 

Salary Range:

• The anticipated base salary range for this position is between $95,000 and $115,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Here are some of our local benefits:

• Generous Paid Time Off: Three weeks of PTO, plus 15 paid holidays, floating holidays, and increased holiday allowance based on tenure
• Health Coverage: Medical, dental, and vision insurance
• Retirement Savings: 401(k) plan with up to a 4% employer match
• Wellness Support: Gym membership subsidy
• Family & Lifestyle Benefits: Pet insurance and a College Savings Plan
• Employee Support: Employee Assistance Program (EAP)

#LI-MM1

About the role:

ABBYY is seeking an HR Systems Analyst to design, optimize, and scale systems that power the global employee lifecycle. This role sits at the intersection of People, Data, and Operations, ensuring a seamless, data-driven employee experience. 

You will own and integrate our core People tech stack (HiBob, Greenhouse, SharePoint, Power BI), transforming them into a unified, efficient system that drives automation, accuracy, and insight across the organization. 

Job Responsibilities: 

HR Systems Ownership

• Manage and optimize HiBob, Greenhouse, and related tools  

• Ensure data integrity, security, and system performance  

• Drive adoption and continuous improvement  

Workflow & Automation

• Design scalable workflows across hiring, onboarding, employee changes, and offboarding  

• Automate processes using Power Automate and native tools to reduce manual work  

Systems Integration

• Own integrations across HR, Finance, and IT systems (e.g., payroll, NetSuite)  

• Manage APIs and data flows to maintain a single source of truth  

1. Data & Reporting

• Build Power BI dashboards for workforce insights  

• Track key metrics (hiring, headcount, attrition, performance)  

• Deliver actionable insights to leadership  

1. Process Standardization

• Translate business needs into scalable system solutions  

• Establish global standards while supporting local flexibility 

Job Requirements:

• 4–7+ years in HRIS / People Systems roles  

• Experience with HiBob (or similar HRIS) and Greenhouse (or ATS)  

• Strong skills in SharePoint, Power BI, and workflow automation  

• Experience with APIs, integrations, and data pipelines  
• Proficiency in Excel; SQL preferred  
• Strong problem-solving and system-thinking mindset 

Here are some of our local benefits:

About the role:

ABBYY is seeking an HR Systems Analyst to design, optimize, and scale systems that power the global employee lifecycle. This role sits at the intersection of People, Data, and Operations, ensuring a seamless, data-driven employee experience. 

You will own and integrate our core People tech stack (HiBob, Greenhouse, SharePoint, Power BI), transforming them into a unified, efficient system that drives automation, accuracy, and insight across the organization. 

Job Responsibilities:

HR Systems Ownership

• Manage and optimize HiBob, Greenhouse, and related tools  

• Ensure data integrity, security, and system performance  

• Drive adoption and continuous improvement 

Workflow & Automation

• Design scalable workflows across hiring, onboarding, employee changes, and offboarding 
• Automate processes using Power Automate and native tools to reduce manual work 

Systems Integration

• Own integrations across HR, Finance, and IT systems (e.g., payroll, NetSuite)  
• Manage APIs and data flows to maintain a single source of truth 

Data & Reporting

• Build Power BI dashboards for workforce insights  

• Track key metrics (hiring, headcount, attrition, performance)  

• Deliver actionable insights to leadership  

1. Process Standardization

• Translate business needs into scalable system solutions  

• Establish global standards while supporting local flexibility 

Job Requirements:

• 4–7+ years in HRIS / People Systems roles 
• Experience with HiBob (or similar HRIS) and Greenhouse (or ATS) 
• Strong skills in SharePoint, Power BI, and workflow automation
• Experience with APIs, integrations, and data pipelines
• Proficiency in Excel; SQL preferred
• Strong problem-solving and system-thinking mindset 

Here are some of our local benefits:

• Comprehensive medical, accidental, and life insurance
• Weekly wellness sessions to support your physical and mental well-being
• A generous paid time off policy

#LI-MM1

About the Role:

We are seeking an energetic and detail-oriented Demand Marketing Specialist to join our APAC marketing team on an 8-month maternity cover contract. In this role, you will play a critical part in driving demand generation efforts across the region, supporting the end-to-end execution of marketing campaigns, events, and other initiatives. If you thrive in a fast-paced environment, have a keen eye for detail, and are passionate about delivering high-quality marketing programs, we’d love to hear from you.

Job Responsibilities:

• Event Management:
• Plan, coordinate, and execute ABBYY Ascend, 3rd party events, industry tradeshows, and webinars, ensuring alignment with overall business and marketing objectives.
• Manage all event logistics, vendor coordination, speaker coordination, platform setup, post-event follow-up and on-site/off-site support to ensure seamless execution.
• Collaborate with internal teams to align event goals with broader marketing objectives.
• Track and analyze webinar performance to optimize future sessions.

• Campaign Execution:
• Support end-to-end execution of integrated email campaigns, including creating internal campaign briefs, content creation and performance tracking.
• Collaborate with cross-functional teams to develop high-impact campaign assets that are compelling, on-brand, and tailored to the unique needs of the APAC audience.
• Develop clear and concise campaign briefs for internal and external stakeholders.

• Vendor & Invoice Management:
• Manage relationships with external vendors, ensuring timely delivery of services and adherence to agreed-upon terms.
• Process invoices and ensure accurate tracking of marketing expenses, adhering to internal financial processes and timelines.
• Work closely with the finance team to ensure budget alignment and resolve any invoicing discrepancies.

• Performance Tracking & Reporting:
• Monitor and report on the performance of campaigns and events, providing actionable insights to improve ROI.
• Use data-driven approaches to optimize marketing efforts and achieve demand generation goals.

• Collaboration:
• Partner with cross-functional teams, including revenue, marketing operations, product marketing and external agencies to ensure alignment and successful execution of marketing initiatives.

Job Requirements:

• Experience:
• 7+ years of experience in demand generation, event marketing, or a related marketing role, preferably within the IT or software industry.
• Proven track record of managing events, campaigns, and webinars end-to-end.
• Skills:
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in marketing tools and platforms (Salesforce, Zoom, Jasper & Hubspot).

• Attributes:
• Self-starter with a proactive approach to problem-solving.
• Meticulous and detail-oriented, committed to delivering high-quality work.

This is a 6 to 8 months contract role covering maternity leave.

#LI-MM1

About the Role:

We are seeking an energetic and detail-oriented Demand Marketing Specialist to join our APAC marketing team on an 8-month maternity cover contract. In this role, you will play a critical part in driving demand generation efforts across the region, supporting the end-to-end execution of marketing campaigns, events, and other initiatives. If you thrive in a fast-paced environment, have a keen eye for detail, and are passionate about delivering high-quality marketing programs, we’d love to hear from you.

Job Responsibilities:

• Event Management:
• Plan, coordinate, and execute ABBYY Ascend, 3rd party events, industry tradeshows, and webinars, ensuring alignment with overall business and marketing objectives.
• Manage all event logistics, vendor coordination, speaker coordination, platform setup, post-event follow-up and on-site/off-site support to ensure seamless execution.
• Collaborate with internal teams to align event goals with broader marketing objectives.
• Track and analyze webinar performance to optimize future sessions.

• Campaign Execution:
• Support end-to-end execution of integrated email campaigns, including creating internal campaign briefs, content creation and performance tracking.
• Collaborate with cross-functional teams to develop high-impact campaign assets that are compelling, on-brand, and tailored to the unique needs of the APAC audience.
• Develop clear and concise campaign briefs for internal and external stakeholders.

• Vendor & Invoice Management:
• Manage relationships with external vendors, ensuring timely delivery of services and adherence to agreed-upon terms.
• Process invoices and ensure accurate tracking of marketing expenses, adhering to internal financial processes and timelines.
• Work closely with the finance team to ensure budget alignment and resolve any invoicing discrepancies.

• Performance Tracking & Reporting:
• Monitor and report on the performance of campaigns and events, providing actionable insights to improve ROI.
• Use data-driven approaches to optimize marketing efforts and achieve demand generation goals.

• Collaboration:
• Partner with cross-functional teams, including revenue, marketing operations, product marketing and external agencies to ensure alignment and successful execution of marketing initiatives.

Job Requirements:

• Experience:
• 1 to 2 years of experience in demand generation, event marketing, or a related marketing role, preferably within the IT or software industry.
• Proven track record of managing events, campaigns, and webinars end-to-end.
• Fresh grads are welcome to apply for this position
• Skills:
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in marketing tools and platforms (Salesforce, Zoom, Jasper & Hubspot).

• Attributes:
• Self-starter with a proactive approach to problem-solving.
• Meticulous and detail-oriented, committed to delivering high-quality work.

This is a 6 to 8 months contract role covering maternity leave.

#LI-MM1