About the Role

Samsara’s Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew and expand with confidence. As we continue scaling across EMEA, we are evolving our engagement model to serve mid-market and digital customers through a portfolio-based, tech-enabled approach.

As Manager of the EMEA Scale Customer Success team, you will lead a team responsible for a high-volume portfolio of mid-market customers. You will design and optimize scalable engagement strategies that blend digital programs, automation, and targeted high-impact human interactions.

This is not a traditional enterprise CS leadership role. It is a builder role for a leader who thrives on creating systems, driving commercial outcomes, and improving productivity at scale.

You will own retention and value realization across your segment, while developing a high-performing, inclusive team that delivers measurable business impact.

What You’ll Own

• Outcome metrics related to onboarding, time-to-value, retention and expansion across a large portfolio of Midmarket and SMB accounts
• Segmentation, coverage model design, and portfolio strategy
• Risk identification and mitigation at scale using data-driven insights.
• Expansion collaboration with Sales to drive growth within accounts.
• Productivity improvements through automation, AI, and digital engagement programs.
• Performance management, coaching, and career development of a team of Scale CSMs.

In This Role, You Will

• Lead, coach, and develop a high-performing team managing portfolios of 75–150+ accounts per CSM.
• Define and continuously optimize scalable engagement playbooks across onboarding, adoption, renewal, and expansion.
• Build a data-driven operating rhythm leveraging Gainsight (or similar tools) to monitor health, risk, and opportunity signals.
• Partner cross-functionally with Sales, RevOps, Marketing, Product, and Business Technology to align customer insights with go-to-market execution.
• Drive digital programs and lifecycle campaigns to increase engagement while improving CSM efficiency.
• Champion experimentation and adoption of AI-powered tools to enhance customer engagement and team productivity.
• Step into critical customer situations and escalations when needed, balancing strategic oversight with hands-on leadership.
• Foster an inclusive, high-accountability team culture aligned to Samsara’s principles:
  • Focus on Customer Success
  • Build for the Long Term
  • Adopt a Growth Mindset
  • Be Inclusive
  • Win as a Team
• Improved onboarding time-to-value across the Scale portfolio.
• Increased GRR and NRR in the EMEA mid-market segment.
• Clear segmentation and engagement model operating effectively.
• Measurable productivity gains through digital programs and AI-enabled workflows.
• Strong team engagement, retention, and internal talent development.
• Improved visibility into risk and expansion signals through structured reporting and dashboards.

You Should Apply If

• You are energized by building scalable systems rather than managing a small number of high-touch accounts.
• You combine customer empathy with strong commercial discipline.
• You thrive in ambiguity and enjoy bringing structure to fast-growing environments.
• You are excited about leveraging technology, automation, and AI to transform how Customer Success operates.
• You want to impact industries that power the global economy — from transportation and logistics to utilities and public services.

Minimum Requirements

• 5+ years of experience in Customer Success or similar function within a SaaS environment.
• 2+ years of people management experience leading CSMs or similar customer-facing roles.
• Experience in mid-market, tech-touch, digital, or scaled Customer Success models.
• Demonstrated ownership or significant influence over retention and expansion outcomes.
• Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management.
• Experience building or optimizing scalable engagement playbooks and workflows.
• Proven ability to lead through change in fast-paced, high-growth environments.
• Bachelor’s degree from a 4-year accredited institution.

Ideal Experience

• Business fluency in French, Dutch or German
• Led teams where each CSM managed 100+ accounts.
• Experience integrating AI or automation into CS workflows to drive measurable productivity improvements.
• Experience with Gainsight or similar customer success platforms.
• Experience partnering closely with Sales on expansion and account strategy.
• Experience operating across multiple countries or within EMEA markets.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Lightspeed and Mindbody.

As a key member to the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations. This role will be dedicated to accounts located in France.

If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!

What you’ll do

As an Account Executive (New Business), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses.

Responsibilities

• Directly manage and nurture a named account list and develop account plans for winning business with upper middle market and enterprise companies
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models
• Develop outbound strategies to create and nurture opportunities
• Own the full sales cycle from lead to close for upper middle market and enterprise companies
• Develop relationships with executive stakeholders
• Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses
• Lead and contribute to team projects to develop and refine our sales process
• Engage with Product and Engineering teams to help drive product strategy

Who you are

You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets.

If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!

Minimum requirements

• 8+ years of sales experience, preferably selling a technical product, with a track record of top performance
• Extensive experience directly selling a technology product or service, preferably at an API-first company, with a record of top performance
• A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition
• Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies
• An ability to understand complex technical problems and understand how Stripe’s solutions can address them
• A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal
• Strong presentation skills
• Proven ability to lead complex negotiations involving bespoke commercial agreements
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of the space
• Experience in or excitement in learning about financial technology infrastructure
• Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner

Preferred requirements

• Prior experience at a growth stage Internet/Software company
• Experience in fintech/payments is a plus, but not prerequisite

About The Role 

As a Technical Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
• Proficiency of spoken and written English

We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This is a Paris based role, reporting to the Manager of Technical Success Management. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

What you’ll do (Role Expectations)

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals

• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions

• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams

• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success

• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering

• 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions

• Strong communication and presentation skills with the ability to influence internal and external decisions

• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes

• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

What Will Make You Stand Out (Preferred Qualifications)

• Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB

• Comprehensive understanding of industry-specific workflows and operational processes to optimize security and efficiency

• Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft

#LI- Hybrid #LI-MP1

We are looking for a Senior Sales Engineer to join our Solutions Consulting team. This is a remote role based in Paris, reporting to the Sales Engineering Manager. You will act as a trusted advisor to our clients, guiding their transformational journeys by presenting the Zscaler cloud security platform and translating complex goals into enticing recommendations. By gathering technical requirements and promoting our value proposition through impactful demonstrations, you will set the vision for secure digital transformation across the region.

What you’ll do (Role Expectations)

• Present the Zscaler cloud security platform to prospective customers
• Set the vision and translate goals into enticing and relevant recommendations
• Be the trusted advisor to our clients while aiding their transformational journey
• Gather customer technical requirements and promote the value proposition in POV, presentations and demos with prospects and customers
• Partner closely with Account Executives, cross-functional specialists and Zscaler extended teams to shape an Account strategy

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• At least 8 years of experience as a Sales Engineer or Systems Integrator
• Knowledge of enterprise network or cloud security technologies
• Experience working with Value Selling Methodologies
• Experience producing presentations and demonstrations
• Experience working with sales to identify, qualify and scope opportunities, build account and territory plans, and deliver proof of concept engagements to convert opportunities into technical victories

What Will Make You Stand Out (Preferred Qualifications)

• Cloud Platform and other relevant certifications such as CISSP or CCNP
• Experience in SASE, Identity, Proxy technology, Cybersecurity, DLP, CASB, or CNAPP
• English fluency and experience working with large accounts

#LI-LS2 

#LI-Remote

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Partner Manager is responsible for executing our partner ecosystem strategy to help achieve the region’s sales goals. As an active member of the go-to-market team, you’re responsible for building and orchestrating a complete partner ecosystem, including VARs, VADs, Service Delivery Partners, and Technology Alliance Partners.

You represent the full portfolio of BeyondTrust products and services to your assigned partners, driving partner enablement and engagement to ensure business growth with partner and customer success.

What You’ll Do

• Build, cultivate and develop strategic channel partnerships and relationships aligned with sales leadership in region.
• Drive peer-to-peer relationships with and between ecosystem partners and BeyondTrust at all levels.
• Coach our sales team on how to engage ecosystem partners of all types and connect sellers with ecosystem partners at an account and opportunity level.
• Facilitate BeyondTrust marketing’s connection with ecosystem partners for trifecta campaigns.
• Deliver partner sales enablement as educator and coach to partners and orchestrate additional sales and technical training and certification as needed by ecosystem partners.
• Complete joint business plans and run monthly and quarterly business reviews with your focus ecosystem partners.
• Collaborate with Beyond sales, marketing, and enablement teams to achieve partner business plan goals.
• Manage potential channel conflict by fostering excellent communication internally and externally, driving adherence to our channel rules of engagement.
• Ensure partner compliance with partner agreements and drive adoption of partner programs.
• Proactively lead joint account mapping with partners and leverage account mapping tools to drive 100% partner involvement in opportunities.

What You’ll Bring

• 4+ years’ experience of partner management in software security
• Bachelor’s degree or related field or equivalent experience
• Knowledge of partner ecosystem in the territory
• Demonstrated ability to establish positive and lasting business relationships
• Experience in strategic joint business planning with partners
• Demonstrated track record of meeting and / or exceeding revenue objectives
• High-energy, motivated self-starter with curiosity and passion for learning
• Exceptional communication and presentation skills to all levels of partner organisations
• Strong interpersonal skills and high emotional intelligence

Nice To Have

• Existing relationships with existing or potential BeyondTrust partners
• Experience in analyzing performance to identify areas of improvement and optimization
• Experience with Salesforce CRM, Partner Relationship Management systems, and report building

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-BG1

As we continue to grow, we are looking for a Key Account Manager (Pure Players) to join our French Sales Team. The position is based in our central Paris Offices (Hybrid - 3 days a week) 

Role Purpose

The Key Account Manager - Pure Players is responsible for managing, expanding, and accelerating SharkNinja’s eCommerce performance across a portfolio of Pure Players (excluding Amazon). This role is designed for a high-potential digital commercial talent ready to operate in an hypergrowth environment, with a strong capacity to open new accounts, build a scalable framework, and elevate online execution standards.

You will act as a business owner of a fast-moving perimeter, combining commercial intensity, digital expertise, and entrepreneurial spirit.

What You'll Do:

• Account Management & Business Development
• Manage, grow, and strategically develop a portfolio of Pure Players (ex: Cdiscount, MaxiCoffee, etc.).
• Identify, prospect, and open new Pure Player accounts to expand SharkNinja’s online footprint.
• Build scalable business plans to accompany the growth of new partners from onboarding to maturity.
• Negotiate annual agreements, trade terms, visibility packages, and co-marketing plans to support long-term growth.
• Building a High-Growth eCommerce Perimeter
• Shape and structure a hybrid portfolio combining established accounts and high-potential emerging players.
• Create standardized processes and toolkits to accelerate future account expansion.
• Work closely with internal stakeholders to secure resources (content, media, supply, forecast...) needed to unlock hypergrowth.

Digital Excellence & eRetail Optimization

• Drive flawless execution of digital fundamentals: product content quality, SEO, A+ pages, search optimization, onsite merchandising, ratings & reviews.
• Monitor and optimize eKPIs: conversion rate, share of search, traffic sources, buy box, inventory health.
• Lead the digital activation of new product launches to maximize visibility and conversion.

Data-driven Performance Management

• Analyze performance weekly: sell-in, sell-out, P&L impact, stock, profitability, funnels.
• Identify growth levers and propose clear, data-driven action plans.
• Build and lead quarterly business reviews with partners and internal teams.

Cross-functional Collaboration

• Partner with Marketing, Digital, SS&A, Supply Chain, Finance.
• Share competitive insights, consumer behaviors, and digital trends to influence strategy.
• Relationship Building & Influence
• Build trusted, long-term relationships with buyers, eCommerce leaders, digital merchandisers, operations managers, and marketing contacts.
• Act as an advisor by bringing insights, recommendations, and category knowledge.

What You'll Bring:

Experience

• 3 to 5 years in Key Account Management, eCommerce, Digital Marketing, or Business Development.
• Experience with Pure Players or Marketplaces strongly appreciated - but not mandatory if strong digital skills + commercial acumen.
• Experience in hypergrowth or business building is a plus (scale-up, portfolio expansion, opening accounts…).
• Experience in Consumer Electronics, SDA, FMCG, Tech, or Lifestyle industries is a plus.

Skills

• Strong digital & analytical mindset; ability to interpret data and propose actions.
• Knowledge of eRetail fundamentals: SEO/SEM basics, content optimization, digital merchandising, eRetail media.
• Excellent negotiation and relationship-building skills.
• Entrepreneurial mindset: self-starter, proactive, solutions-oriented.
• Comfortable navigating fast pace, quick decision-making, and evolving environments.
• Fluent in French & English.

What We Offer

• A key commercial role with direct impact on SharkNinja’s digital expansion.
• Opportunity to build and scale a high-growth perimeter.
• Dynamic, international environment with strong exposure to senior leadership.
• Collaboration with talented cross-functional teams and access to cutting-edge products.

The role

We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

• Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

The role

Nebius seeks a Key Customers Solutions Architect to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include: 

• Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5 - 10 + years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

• Own and build Nebius’ ISV partner ecosystem from the ground up with your key target accounts — defining strategy, segmentation, onboarding models, and long-term growth frameworks
• Identify, recruit, and close high-impact AI and ISV partners that can drive net-new customer acquisition and revenue growth
• Develop and scale repeatable co-sell motions, embedding partners into Nebius’ core sales plays and strategic opportunities
• Drive partner-sourced and partner-influenced pipeline, with a strong focus on net-new accounts and expansion
• Build structured frameworks for joint business planning, pipeline generation, forecasting, and performance management
• Lead joint go-to-market execution, ensuring partners are actively generating demand and influencing deals
• Drive partner technical readiness and platform adoption through onboarding, enablement, and joint solution development
• Act as a key architect of Nebius’ partner program, including co-sell models, incentives, and engagement frameworks
• Stay deeply connected to the AI ecosystem, identifying emerging players, trends, and high-leverage partnership opportunities
• Represent Nebius across industry events, ecosystem forums, and strategic partner engagements
• Serve as the voice of partners internally, working cross-functionally with Sales, Product, Engineering, Marketing, Legal, and GTM teams

• 10+ years of experience in partnerships, business development, or indirect sales within B2B technology
• Strong understanding of the AI/ML and cloud ecosystem (infrastructure, models, data pipelines, ISVs, tooling
• Proven track record of building partner ecosystems from early stages — not just managing existing relationships
• Demonstrated ability to source, negotiate, and close strategic partnerships that drive measurable business impact
• Proven success in driving net-new pipeline, opening new accounts, and scaling revenue through repeatable co-sell programs
• Experience leading co-sell and joint go-to-market motions with sales organizations
• Solid grasp of cloud platforms and consumption-based business models
• Technical fluency — able to engage in architecture discussions, use-case validation, and product alignment
• Builder mindset — comfortable operating in ambiguity and creating structure from scratch
• Strong executive presence with experience navigating complex, multi-stakeholder environments
• Excellent communication, negotiation, and prioritization skills

• Experience working closely with Product and Engineering teams to influence partner integrations and roadmap
• Background in AI-intensive industries such as Financial Services, Healthcare, Robotics, Retail, or Automotive

• You are building the ecosystem — not inheriting one
• Direct ownership of partner-driven revenue and growth
• High autonomy and visibility across the business
• Opportunity to shape how modern AI partnerships are defined and executed at Nebius

As Regional Ocean Manager you will be co-responsible for Flexport Ocean FCL P&L in France, Spain and Italy with the local General Managers. You will have the chance to be part of Flexport launch in France, and to support our growth in our young Italian and Spanish markets too. You are the commercial arm of our ocean organisation, and collaborate with our procurement and allocation teams. You sit also closely with our sales organisation: we start from our clients, build solutions that embrace their supply chain and procurement needs while taking into account the market dynamics at play. We are our clients ocean freight consultants.

Your responsibilities include, but are not limited to the following:

• Help manage the Ocean P&L for your region through scaling volume and increasing yield;
• Be the market expert and support the commercial organization with market-specific intelligence, trade idiosyncrasies, and directly interfacing with customer;
• Help design Ocean FCL products and generate customized go-to-market strategies for customers;
• Analyze the P&L and create reports for your regions;
• Help with tenders and RFQs for your district to secure regional and global customers; 
• Interface with procurement and pricing teams to drive profitable business, identify growth opportunities, and capture market-specific knowledge;
• Identify and drive improvement in go-to-market, operational, and financial processes; 
• Drive volume forecasting and allocation strategies for your region;
• Participate in P&L reviews and book of business growth rhythms;
• Partner with commercial teams to understand and translate customers’ growth potential and levers;
• Drive financial health levers for your district including quoting, invoicing, and dispute escalation;
• Build and maintain local relationships with our core ocean carriers;

Prerequisites:

• 5+ years of prior Ocean Freight experience at a top freight forwarder or carrier or 5+ years of supply chain experience and a BA/BS Degree;
• Mandatory experience in logistics pricing and procurement role;
• Proficient English, French + Spanish or Italian mandatory;
• Ability to dig out and interpret data;
• Past P&L management experience preferred;
• We need someone handy and willing to get things done by themselves, the job requires both strategic vision and ground floor execution;
• Bias to Action, Process, Structure;
• Excellent communication, interpersonal, and organizational skills;
• An obsession with client happiness. You succeed when they succeed;
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
• Be positive, have fun, take your mission seriously but yourself not too seriously.
• Driving license

If you want to make Global Trade easy for every French, Italian or Spanish shipper, and if you believe you fit the job description above, send us your resume and cover letter!

We’re looking for a Senior Customer Success Manager (French-speaking) to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. Based in London, United Kingdom or Paris, France, you will report to the Senior Manager, Customer Success.

WHAT YOU’LL DO:

• Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
• Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices.
• Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan.
• Actively monitor account health and adoption throughout the full duration of the customer relationship; provide guidance on how customers can advance their social strategies; intervene with adoption strategies that showcase how customers can
  enhance their workflows and better use our products; leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity.
• Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
• Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion adoption and change.
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Actively participate in internal training, knowledge sharing and collaboration sessions
• Perform other related duties as assigned. 

WHAT YOU’LL NEED: 

• Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Fluent in French and English
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding,
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA #LI-Remote

The community you will join:

Airbnb is seeking Field Sales Interns to join the EMEA Services team for a 6-month internship.

Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 280 cities, with new offerings and locations dropping regularly in the Airbnb app.

We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb Services in EMEA. This role focuses on the acquisition of key hosts in Paris.

The difference you will make:

As a field sales, you’ll work on projects that cover the following:

• Lead Generation: Identify potential leads sourcing through online research, community engagement and local networking.
• Cold outreach: connect with potential hosts through mails, cold callings as well as in-person visits.
• Sales Pitches: Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
• Onboarding: Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.

The intern experience:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Airbnb Services Supply team and broader Airbnb community

Your expertise:

• Current master’s student (or recently graduated within the last year) in a top engineering or business school, with at least 3 years of studies completed.
• One first commercial experience in sales, partnerships, account management, or community engagement.
• Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
• Highly organized, with the ability to manage multiple conversations and leads across various platforms.
• Clear and positive communicator, both verbally and in writing, with an authentic voice.
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
• Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
• Based in Barcelona, Milan or Paris and deep local knowledge of the market and its service offerings.
• Native speaker of French, Italian, and/or Spanish and fluent in English (written and spoken) 

Your location:

This position is hybrid (half remote half onsite) and you must be living in Barcelona, Milan or Paris and have work authorization for one of those countries to be eligible.

Our commitment to inclusion and belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Please submit all application materials in English.

Dans un souci de clarté et d’accessibilité, nous avons choisi de ne pas utiliser l’écriture inclusive dans nos communications. WPP Media est fermement engagé en faveur de la diversité : nous valorisons l'inclusion et l'égalité, en considérant tous les candidats sans distinction d'identité de genre, d'origine ethnique ou de religion. Tous nos postes sont également ouverts aux personnes en situation de handicap.

A propos de WPP Media :

WPP est le partenaire de confiance des plus grandes marques mondiales pour assurer leur croissance. Nous réunissons une intelligence média de pointe, une créativité de classe mondiale, une production de nouvelle génération, des solutions pour transformer le marketing à l’ère de l’IA et un conseil stratégique d’expert au sein d’une seule compagnie. 
Propulsés par des talents exceptionnels et WPP Open, notre plateforme de marketing agentique, nous déployons l’IA à grande échelle pour aider nos clients à naviguer dans un monde en pleines mutations et à optimiser leurs investissements marketing. 
Pour plus d’informations, visitez www.wpp.com.

WPP Media est le collectif média global de WPP. Dans un monde où les médias sont omniprésents nous regroupons la meilleure plateforme, les meilleurs talents et les meilleurs partenaires pour développer les solutions les plus innovantes, offrant une croissance inégalée à nos clients. Pour plus d'informations, visitez wppmedia.com.

Chez WPP Media, nous croyons en la puissance de notre culture et de nos collaborateurs. C'est grâce à cette synergie que nous parvenons à créer des expériences véritablement exceptionnelles, tant pour nos clients que pour nos équipes internes. Pour réussir dans ce poste, il est fondamental d'incarner les valeurs essentielles qui unissent WPP et WPP Media :

• Être Extraordinaire en favorisant un leadership collectif qui inspire une créativité véritablement transformationnelle.
• Créer un environnement Ouvert en trouvant l'équilibre parfait entre l'épanouissement de nos collaborateurs et la satisfaction de nos clients, le tout fondé sur une confiance mutuelle.
• Diriger avec Optimisme en stimulant activement la croissance et le développement pour mobiliser l'ensemble de notre organisation.

A propos de EssenceMediacom :

EssenceMediacom représente une nouvelle approche de l'agence média. Notre expertise repose sur une analyse approfondie des données et une compréhension fine des comportements consommateurs, combinées aux technologies les plus avancées. Nous sommes convaincus que l'alliance stratégique entre médias et créativité peut transformer radicalement la performance des plus grandes marques. Notre rôle consiste à accompagner nos clients dans la compréhension des défis complexes du marketing contemporain et à identifier les leviers d'innovation qui leur permettront de créer des liens durables avec leurs consommateurs. Notre structure organisationnelle reflète cette vision moderne : nous combinons l'exploitation intelligente des données avec une approche centrée sur l'humain, nous cultivons la diversité des perspectives et des expertises, nous privilégions une démarche d'expérimentation et d'apprentissage continu à grande échelle. Surtout, nous avons intégré l'adaptabilité dans notre ADN pour évoluer en permanence avec les transformations du marché.

Contexte :

Nous recherchons notre nouvel Account Executive pour rejoindre une équipe conseil dynamique dédiée à un portefeuille de clients prestigieux dans l'univers du luxe.
Au sein d'une équipe de 5 personnes et en binôme direct avec votre manager, vous serez un pilier dans la gestion et la coordination des stratégies média pour des marques de renommée internationale. Ce poste clé, qui demande d'être opérationnel rapidement, vous offrira un contact direct et régulier avec le client dans un environnement international stimulant.

Vos missions :

• Développer une relation de confiance avec les équipes marketing de nos prestigieuses Maisons en pilotant leurs demandes quotidiennes et en devenant leur point de contact privilégié.
• Piloter la conception de stratégies média percutantes, de la prise de brief à la présentation de recommandations intégrées (plurimédia et digitales) qui répondent aux ambitions de nos clients.
• Produire des analyses de marché et de concurrence pointues pour identifier les opportunités de croissance et éclairer les décisions stratégiques de vos clients.
• Garantir la performance et l'excellence opérationnelle des campagnes en assurant un suivi rigoureux, une optimisation continue et des reportings clairs et actionnables.
• Orchestrer la collaboration entre nos experts internes (digital, data, etc.) et les partenaires externes pour assurer une exécution sans faille des plans média.
• Agir comme un point de contact central pour assurer une communication transparente et efficace entre les équipes globales basées à Paris et les marchés locaux à l'international.
• Assurer une gestion financière et administrative impeccable (devis, facturation, reporting) pour garantir la bonne santé des comptes et la fluidité des process.
  
  

Profil recherché :

• Vous êtes diplômé(e) d'un Bac+4/5 (Master, École de Commerce ou de Communication).
• Vous avez une première expérience significative (stage, alternance ou premier emploi) réussie en agence média, idéalement dans un contexte international.
• Vous avez une forte affinité avec l'univers du luxe, mais c'est avant tout votre expertise média et votre passion pour ce secteur qui feront la différence.
• Vous maîtrisez les fondamentaux du média planning (canaux online et offline) et comprenez les principaux KPI pour en analyser la performance.
• Vous avez une excellente maîtrise de la suite Office, en particulier Excel pour l'analyse de données chiffrées et PowerPoint pour créer des présentations claires et impactantes.
• La connaissance d'outils métiers comme Kantar, Media Manager ou Admonitor est un véritable atout.
• Un niveau d'anglais courant (C1/C2) est indispensable pour interagir quotidiennement avec nos clients et nos équipes à l'international.

La vie chez WPP Media et ses avantages

Notre engagement à façonner l'avenir des médias se manifeste par un soutien actif au développement professionnel de nos talents, les aidant à atteindre leur plein potentiel. Cette démarche s'accompagne d'une vision responsable dans nos stratégies d'investissement médiatique, reflétant ainsi notre double priorité : valoriser nos collaborateurs tout en adoptant des pratiques durables dans notre secteur. Les collaborateurs de WPP Media ont un accès privilégié aux réseaux internationaux de WPP Media et WPP, leur permettant de développer leurs passions, d'étendre leur réseau professionnel et de rester à la pointe des innovations en marketing et publicité.

Nous disposons de ressources vastes et variées au service de nos collaborateurs, notre entreprise cultive activement l'inclusion des talents de tous horizons. Les réussites et expertises des équipes sont régulièrement mises en lumière lors d'événements fédérateurs qui ponctuent également les moments clés de l'année, renforçant ainsi notre culture d'entreprise collaborative et diversifiée.

Nos avantages comprennent :

• Télétravail : jusqu'à 2 jours par semaine et 2 semaines complètes à prendre en deux fois dans l’année
• Deux jours de repos supplémentaires offerts, dont le lundi de Pentecôte
• Jours de congé additionnels par pallier de 5 ans d’ancienneté
• 5 jours de télétravail additionnels par mois pour les collaborateurs souffrant d’endométriose
• Politique handicap : 3 jours d'absence autorisés payés par an, accès à des Chèques Emploi Service Universel, et accompagnements spécifiques pour les collaborateurs ayant une RQTH
• Missions solidaires possibles via le programme We care and we act

Process de recrutement

• Entretien avec l’équipe recrutement : Un premier pré-entretien téléphonique de 5mn, puis un entretien de 30mn en visio-conférence par un membre de notre équipe recrutement. Cela nous permettra de mieux connaître vos compétences et votre expérience, et vous donnera l'occasion de poser des questions sur le poste et l'entreprise.
• Entretien opérationnel : Pour évaluer l'adéquation de vos compétences et de votre profil par rapport aux exigences du poste.
• Étude de cas : Une étude de cas vous sera proposée afin d’évaluer vos compétences techniques liées au poste. Une restitution vous sera proposée.

Nous nous engageons à rendre ce process aussi rapide et efficace que possible, et à maintenir une communication ouverte et transparente tout au long du process.

WPP Media garantit l'égalité des chances et considère tous les candidats sans discrimination ni considération de caractéristiques particulières. Nous nous engageons à cultiver un environnement de respect où chacun se sent à sa place et bénéficie des mêmes opportunités d'évolution professionnelle.

Consultez notre politique de confidentialité pour tout savoir sur la protection de vos données politique de confidentialité.

Bien que nous étudiions toutes les candidatures reçues, nous ne contactons que les personnes sélectionnées pour un entretien.

À propos du poste

Rejoignez l'équipe Customer Success d'Anthropic en tant que Customer Success Manager basé(e) dans la région EMEA, alors que nous façonnons l'avenir de l'adoption de l'IA en entreprise. En tant que Customer Success Manager chez Anthropic, vous serez partenaire stratégique et conseiller de confiance de nos clients les plus complexes dans la zone EMEA, les aidant à exploiter pleinement le potentiel de toutes nos fonctionnalités Claude : API, Claude for Enterprise et Claude Code.

Vous développerez de véritables partenariats avec les clients, acquérant une compréhension approfondie de leurs objectifs commerciaux, de leur orientation stratégique, de leur vision en IA et de leurs besoins techniques. Vous ferez appel à la fois à votre sens des affaires et à votre expertise technique pour agir comme conseiller stratégique tout au long de leur parcours chez nous.

En partenariat avec l'ensemble de l'équipe chargée des comptes, vous aiderez les clients à identifier les fonctionnalités Claude les mieux adaptées à leurs objectifs commerciaux spécifiques, en travaillant en étroite collaboration avec eux pour leur fournir les meilleures pratiques et des conseils, tout en les aidant dans la croissance et l'évolution de leur utilisation (consommation et base) sur le siège.

Votre rôle consiste à aider les clients à adapter efficacement leur utilisation, à mettre en œuvre des stratégies de gestion du changement, à optimiser les cas d'utilisation et à maximiser la valeur de leur investissement en élargissant les cas d'utilisation à l'ensemble de leur organisation. Les informations que vous recueillerez auprès de vos clients serviront directement à définir nos priorités en matière de recherche, de développement et

de stratégies de commercialisation, vous permettant de jouer un rôle clé dans la manière dont nous créons et fournissons de la valeur en continu en tant qu'entreprise.

En tant que l'un de nos premiers CSM dans la région EMEA, vous serez une pionnière en aidant à mettre en place des processus régionaux, à établir de nouvelles relations avec les clients et en représentant la marque Anthropic dans un

marché en forte croissance. Vous travaillerez avec une grande autonomie tout en maintenant un alignement fort avec les équipes mondiales, ce qui requiert une personne qui s'épanouit dans des environnements ambigus et peut travailler efficacement dans différents fuseaux horaires.

Responsabilités :

• Établir des relations de confiance et stratégiques avec les décideurs clés des clients EMEA afin de comprendre leurs activités et leurs objectifs, en identifiant des opportunités d'optimisation et d'expansion
• Devenir expert des produits Anthropic via API, Claude for Enterprise et Claude Code, en comprenant les nuances techniques et les meilleures pratiques de chacun afin d'orienter les clients vers les bonnes solutions
• Tirer parti de votre connaissance approfondie du client et des spécificités régionales pour piloter de manière proactive la planification de l'utilisation, en cernant les tendances actuelles et futures en matière de consommation et d'adoption, ainsi que la manière dont celles-ci se traduisent en valeur ajoutée pour le client
• Surveiller les schémas d'utilisation et identifiez les opportunités d'optimisation, en traitant de manière proactive la sous-utilisation des produits basés sur la consommation (API) et par abonnement (Claude for Enterprise / Claude Code) pour tirer pleinement parti des engagements contractuels
• Jouer le rôle de partenaire stratégique auprès des clients, en enrichissant leur connaissance des produits Claude grâce à la diffusion de la feuille de route des produits d'Anthropic, en faisant connaître les nouveaux produits et en impliquant les chefs de produit pour qu'ils se fassent le porte-parole des clients de la région EMEA
• Documenter et quantifier la valeur client réalisée grâce aux résultats commerciaux, au ROI et aux indicateurs d'impact afin de constituer des arguments commerciaux internes convaincants en vue de poursuivre et d'accroître les investissements
• Identifier les cas d'utilisation potentiels et les secteurs d'activité qui ne sont pas encore exploités, en collaborant avec les clients pour découvrir de nouvelles applications pour Claude au sein des différents services, équipes et flux de travail
• Élaborer et mettre en œuvre des stratégies de gestion du changement pour favoriser l'adoption par les utilisateurs finaux et maximiser la valeur au sein des organisations clientes, y compris des programmes de formation des formateurs, le développement de centres d'excellence et l'accompagnement organisationnel
• Gérer l'expérience client tout au long de son cycle de vie : gérer des comptes complets et des plans de réussite fondés sur les objectifs commerciaux du client, réaliser des bilans commerciaux trimestriels et servir de principal intermédiaire entre le client et Anthropic
• Contribuer au développement de la marque Anthropic et des relations avec la clientèle en tant que membre de la première équipe de service client de la région, en élaborant, si nécessaire, des processus, des guides opérationnels et des bonnes pratiques adaptés à la zone EMEA et tenant compte des cultures d'entreprise régionales

Profil recherché :

• Vous avez plus de 6 ans d'expérience dans des fonctions en contact avec la clientèle (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer ou similaire)
• Expérience avérée en matière de réussite dans les modèles commerciaux basés sur la consommation et sur la location de places, avec une bonne compréhension des différents leviers de croissance et des indicateurs de performance associés
• Maîtrise technique et capacité à comprendre et à articuler les concepts d'IA/ML, les intégrations d'API et les modèles de mise en œuvre logicielle
• Expérience dans la présentation et la démonstration de produits techniques auprès de publics variés
• Mentalité stratégique pour identifier les opportunités de croissance et les traduire en plans d'expansion concrets
• Collaborateur polyvalent qui représente le client avec positivité et proactivité, en mobilisant l'ensemble de l'équipe autour de solutions permettant de répondre aux besoins du client
• Solides compétences en gestion de projet et capacité à gérer plusieurs relations clients
• Passion pour l'IA et intérêt pour le développement responsable de systèmes avancés
• Acquérir de l'expérience en travaillant et en contribuant au développement d'une région en pleine croissance, tout en jonglant avec les fuseaux horaires depuis le siège social situé aux États-Unis
• Un talent pour mettre de l'ordre dans le chaos et une mentalité enthousiaste de « retrousser ses manches ». Vous avez l'esprit d'équipe
• (Bonus) Maîtrise du français, de l'allemand, de l'espagnol ou de l'italien

About the role

Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. 

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.  The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business. 

As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.

Responsibilities:

• Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures

You may be a good fit if you have:

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs 
• Strong project management skills and ability to manage multiple customer relationships
• Passion for AI and interest in responsible development of advanced systems
• Experience working in and building a growing region, while navigating across time zones with US-based headquarters
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality. You are a true team player
• Fluency in French, bonus if you also have Spanish or Italian as another language

Associate Account Executive, Mirakl Connect

The Team You'll Join:

You'll be part of the Mirakl Connect sales team led by Louise, Director of Monetization - Mirakl Connect. The team consists of 8 Account Executives covering EMEA and China. Together, you'll be connecting the best sellers to the best marketplace platforms, simplifying and accelerating multi-channel expansion for brands and retailers worldwide.

What is Mirakl Connect ?

Mirakl Connect is a global ecosystem that connects sellers, partners, and marketplaces in one place, making it easy for sellers to find and sell on multiple platforms, and for operators to discover and onboard quality sellers quickly.

Your Impact:

• Drive new business growth by proactively identifying, prospecting, and engaging SMB sellers and brands across EMEA with a focus to Netherlands & Nordics to expand Mirakl Connect's footprint
• Own the full sales cycle from discovery to close, managing pipeline, delivering compelling solution presentations, and negotiating deals to consistently meet or exceed revenue targets
• Serve as a trusted advisor to SMB clients, consulting on their multi-channel expansion needs and demonstrating how Mirakl Connect's Channel Management solution delivers measurable value
• Collaborate cross-functionally with onboarding, customer success, and product teams to ensure seamless integrations and accelerated time-to-value for new customers
• Provide market intelligence by tracking industry trends, competitive activity, and SMB challenges to refine sales approaches and inform go-to-market strategy

What You'll Bring to the Role:

Experience

• Bachelor's degree in Business, Marketing, Finance, or a related field; advanced degrees are a plus
• 2+ years of experience in a closing sales role with a proven track record in the SMB segment
• Demonstrated success in building and managing a sales pipeline, negotiating deals, and achieving or surpassing revenue targets

Skills

• Excellent communication, presentation, and negotiation skills—able to influence stakeholders at all levels
• Strong analytical and problem-solving skills, with the ability to develop actionable insights from data
• Entrepreneurial mindset, self-motivated, and passionate about driving results in a high-growth environment
• Team player: You collaborate effectively and share best practices to elevate team performance

Languages

• Bilingual English (C2 level required) 
• French, Dutch, Swedish or Danish languages are a plus

Benefits at Mirakl:

• Public Transport Pass: reimbursement on your monthly public transport subscription
• Health Insurance: Coverage tailored to individual or family needs
• Meal Allowance: Mirakl provides a monthly meal allowance
• Hybrid Setup: 4 days in-office & 1 day remote
• Gym forfait: Enjoy access to partner gyms and wellness studios
• Paid Time Off: Prorated paid vacation days per calendar year 

Our Hiring Process:

We keep it transparent and timely. Here's what to expect:

1. Introductory call: A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role
2. Business interview: Meet the hiring manager to discuss your experience, problem-solving approach and impact
3. Values Interviews: Meet with team members from different functions to explore your alignment with our core values and perform a real life presentation
4. Final decision & Offer: We consolidate feedback quickly and aim to share decisions without delay. If successful, we'll walk you through the offer details, benefits, and next steps

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do: 

• Grow revenue from your restaurant portfolio month over month by selling and activating TheFork solutions.
• Act as the main point of contact for your restaurants and build strong, long-term partnerships.
• Support your portfolio mainly by email and phone, advising on positioning, revenue management and online marketing.
• Define and execute action plans in collaboration with Sales and Marketing teams to drive performance.
• Work closely with the Marketing Restaurant Offer team to create and manage promotional plans, including Festivals, special offers, YUMS and SUPER YUMS.
• Negotiate fair and sustainable commercial conditions that improve restaurant margins and increase seat occupancy.
• Monitor compliance with TheFork terms and conditions and quality standards to ensure an excellent B2C user experience.
• Provide onboarding, training and ongoing support to ensure effective use of TheFork tools.
• Share restaurant feedback and user needs with internal teams to continuously improve TheFork products and platforms.

Key performance indicators (KPIs)

• Monthly revenue generated by restaurants in your portfolio.
• Number and quality of promotions available across the portfolio.
• Level of B2C issues or customer complaints.
• Number of restaurants participating in the YUMS and SUPER YUMS programmes.
• Number and quality of restaurants taking part in TheFork Festivals.

Who you are:

You Must Meet These Critical Qualifications

• 3+ years of experience in account management or a similar commercial role.
• Fluent French and fluent English, both written and spoken.
• Fully computer literate, with experience using MS Office and Salesforce or a similar CRM.
• Comfortable having sales conversations and negotiations over the phone.
• Experience managing a high volume of outbound and inbound calls (20–50 per day) and large account portfolios (600–1,000 accounts).
• Self-starter with a strong results focus and experience working with KPIs and targets.
• Ability to manage several priorities or projects at the same time.

You Can Impress With These Additions

• Experience in the Internet or technology sector.
• Experience pitching and selling promotions, deals or flash sales.
• Experience exceeding sales or performance targets on a regular basis.
• Knowledge of revenue management concepts or commercial optimisation.
• Strong analytical and creative thinking, with the ability to propose tailored customer solutions.
• Ability to quickly build trust and develop long-term business relationships.
• High level of autonomy and confidence working independently.

What we offer you:

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive salary & monthly bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

#LI-FF1

THE ROLE

As the leader of our Commercial Select sales team in Paris, France, you will help customers move from legacy storage to Everpure’s modern, software-driven Enterprise Data Platform, delivered as-a-Service and ready for AI, cloud, and modern applications. 

You will shape a high-potential district by hiring and developing top Account Executive talent, sharpening our go-to-market, and accelerating expansion across a diverse and underpenetrated install base. Partnering closely with SEs, our channel ecosystem, and Marketing, you will lead strategic conversations about AI, cloud, and data strategy across public and private sector customers; from leading research institutions to low enterprise SBF-120 and high-potential mid-market accounts. 

This is a pivotal opportunity to rebuild and scale a high-potential district in a collaborative, high-impact organization.

WHAT YOU'LL DO

• Build and Mentor a High-Performing Team: Recruit, onboard, and develop a district of 8 Account Executives, establishing a culture of excellence and personal leadership style to drive long-term commitment.
• Drive Sales Execution and Pipeline Rigor: Maintain a healthy 4X pipeline and ensure consistent quota attainment through disciplined sales methodology and weekly performance management reviews.
• Scale Install Base Expansion: Lead the strategy to expand within existing accounts (~20-25% of the base), focusing on high-growth areas like container platforms, AI-ready infrastructure, and unified data services.
• Orchestrate the Partner Ecosystem: Cultivate deep alliances with key channel partners and technical partners to execute complex, indirect sales motions that solve customer business challenges.
• Influence Strategic GTM Growth: Analyze sales metrics and market trends across district accounts (averaging 25 accounts per rep) to adapt strategies for vertical-specific success in Industry, FSI, Research, and Healthcare.

WHAT YOU BRING

• People Leadership Experience: 5+ years leading sales teams within the IT industry, with a consistent track record of hiring, developing, and retaining high-performing Account Executives.
• Proven Sales Leadership: Experience owning a district or regional business, with a track record of driving team quota attainment and coaching AEs to succeed in complex infrastructure and as-a-service environments.
• Market & Domain Expertise: Strong understanding of the IT infrastructure landscape, with the ability to position modern data platforms and consumption models against legacy approaches through your team.
• Strategic Execution: A builder mindset with the ability to scale underperforming or high-potential territories, navigate complex sales cycles, and lead with integrity and accountability.
• Operational Fluency: Strong inspection rigor (forecasting, pipeline management, CRM discipline), combined with the executive presence to engage C-level stakeholders and influence cross-functional leadership.
• Bilingual Communication: Professional fluency in both French and English is required to navigate the local market and interact with our international leadership teams.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Paris office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Partner Sales & Success Senior Manager to join our Partnerships team in Paris!

Wellhub is officially expanding into France, and you will join a high-impact team at the forefront of this new venture! As the first Partner Sales & Success Senior Manager in the country, you will play a key role in building our presence from the ground up—managing both the acquisition and retention of the wellness providers that will power our network. This is a rare opportunity to take on real leadership ownership from day one, introduce a global brand to a new market, and directly shape our long-term success in France.

This is a hybrid role, requiring a minimum of two days per week in our Paris office.

YOUR IMPACT

Reporting to the Head of Partnerships, you will be responsible for the “Longtail” Partner Sales and Success strategy, managing a diverse network of gyms and studios that will power the wellbeing of our corporate users. You will:

• Define and optimize the French sales and success playbooks, ensuring a smooth transition from partner acquisition to long-term engagement.
• Implement localized onboarding and retention flows that support partner satisfaction and profitability across the country.
• Work closely with the Senior Leadership team to align local priorities with global expansion goals, and partner with the Head of Partnerships to set and deliver on KPIs related to network growth, partner satisfaction, and retention. 
• Establish clear ways of working and scalable processes to support the growth and long-term sustainability of the partner network. 
• Personally lead the most complex processes, acting as a role model for the team in high-stakes negotiations with major partners. 
• Analyze team performance metrics—from outbound to retention activity—to identify bottlenecks and implement creative solutions that support network growth. 
• Collaborate with Finance, Marketing, and CX teams to ensure local processes are effective and that our partner offering remains competitive in the market.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• You have 5+ years of experience in Sales or Account Management leadership, ideally within a high-growth startup, HR-tech, or the fitness industry.
• You communicate confidently in French (native level) and fluently in English. 
• You’re proactive, entrepreneurial, and comfortable working in an undefined market environment where you can create your own playbook and workflows.
• You thrive on building processes and have the commercial judgment to handle complex conversations with business owners across different markets.
• You are motivated by targets and bring high energy to coaching a team to meet and exceed growth and retention goals.
• You are highly proficient with tools such as Salesforce, Zendesk, and Excel, using data to inform your decisions.
• You are a supportive and direct people manager who knows how to develop and motivate a team. 
• You are passionate about wellness and genuinely excited to help the Benelux workforce lead happier, healthier lives.
• You enjoy working as part of a team and contributing to a positive, collaborative environment as we scale. 

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. 

WHAT WE OFFER YOU 

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. 

FLEXIBLE WORK: As a Flexible First company, we offer options to give you the freedom to work in a way that suits you. The model for this specific role is Hybrid, with a minimum of 2 days per week in-office based in Paris. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. 

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

 #LI-HYBRID

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Success Senior Manager (Individual Contributor) to join our Client Sales Development team in Paris!

Wellhub is officially expanding into France, and you will join a high-impact team at the forefront of this new venture! As one of the first Key Account Senior Managers on the ground, you will play a key role in managing our regional success—taking our first enterprise clients from contract signature to full-scale employee engagement. You'll help define the regional Client Success playbook, ensuring our clients become lifelong advocates for the Wellhub mission. 

This is a rare opportunity to take on real ownership from day one, manage high-level partnerships across the region, and help shape our long-term success in France.

This is a hybrid role, requiring a minimum of two days per week in our Paris office.

YOUR IMPACT

• Own the end-to-end launch process for our first French corporate clients, ensuring a seamless transition from Sales and setting the regional standard for onboarding.
• Build strong relationships with HR Directors and works councils, aligning our platform with corporate wellness, fiscal benefits, and talent retention goals across the region.
• Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating contracts to ensure Wellhub grows alongside our clients.
• Analyze local user data to develop tailored communication strategies that resonate with a diverse workforce and drive high engagement across your accounts.
• Act as a founding member of the regional team, building the Client Success processes and localized materials to shape our long-term sustainability.
• Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt our tools and engagement strategies to the French landscape.
• Act as a key source of regional insights for our product and leadership teams, identifying specific French needs to directly shape our go-to-market strategy.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• You have 5-8+ years of experience in Client Success, Key Account Management, or HR Consulting, with a proven track record of managing large-scale enterprise relationships.
• You communicate confidently in French (native level) and fluently in English.
• You’re proactive, entrepreneurial, and comfortable working in an undefined market environment where you can build regional processes from scratch.
• You are a data-driven storyteller, with the ability to turn complex reports into a compelling ROI narrative for senior HR stakeholders.
• You have strong commercial acumen and are comfortable leading high-level negotiations regarding renewals, pricing, and expansion.
• You are passionate about wellness and genuinely excited to help the Benelux workforce lead happier, healthier lives.
• You enjoy working as part of a team and contributing to a positive, collaborative environment as we scale.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. 

WHAT WE OFFER YOU 

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. 

FLEXIBLE WORK: As a Flexible First company, we offer options to give you the freedom to work in a way that suits you. The model for this specific role is Hybrid, with a minimum of 2 days per week in-office based in Paris. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. 

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

 #LI-HYBRID

We help our customers develop quality and secure mobile apps, and leverage and manage AI in the SDLC.Our global enterprise clients lead their industries as innovators in digitisation across financial services, retail, telco, public services, telco, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. 

About the role:

As a Customer Experience Architect, you will serve as a technical account manager, a named resource and partner for Digital.ai customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Digital.ai investment.

What your impact and success look like:

Within 1 month:

• Introductions across Digital.ai organisation enabling the beginning of an internal network that will be fundamental to supporting customers
• Build a solid understanding of our full product suite and the solutions we offer
• Be familiar with our internal processes and at an advanced stage through our internal learning system
• Introductions to customers whilst working alongside current team members

Within 3 months:

• Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability
• Establish regular cadence calls with key customers covering issues, roadmaps and any other items of interest and concern
• Awareness of key milestones across all of your accounts and alignment with other team members
• Run a user group or webinar, showcasing how end users can get the most from our products
• Understand the team’s quarterly objectives and actively contribute towards them

Within 6 months: 

• Build reputations and relationships as a Trusted Advisor to the customer
• Show strong relationship-building across your customer portfolio, supported by clear account plans for each customer
• Demonstrate real added value through your product knowledge and the outcomes you’ve driven
• Built and nurtured strategic relationships with key customers, while proactively identifying and developing new relationships to expand engagements
• Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions
• Identified and worked with customers to resolve issues and any blocs for adoption and value realisation
• Provided feedback to Product through roadmap session and customer interactions

What you will bring:

• Technical Proficiency: Core / Must-have
  • Strong experience with DevOps practices and CI/CD ecosystems, including pipeline design, release orchestration, and enterprise delivery processes
  • Hands-on experience with automation and Infrastructure as Code tools (e.g., Ansible, Terraform)
  • Experience working with modern CI/CD toolchains (e.g., Azure DevOps, GitHub, GitLab, Atlassian suite)
  • Ability to troubleshoot and operate within complex customer environments, including integrations across multiple systems and tools
  • Proficiency in at least one programming language (preferably Python) to support integrations, scripting, and environment analysis
  • Strong understanding of enterprise platforms, cloud concepts, and system integrations
• Important but Secondary
  • Familiarity with Agile delivery practices and test automation frameworks (e.g., Selenium, Playwright)
  • Understanding of DevSecOps concepts, including policy-driven governance and security gates in pipelines
• Nice-to-have
  • Awareness of GenAI impact across the SDLC and ability to discuss practical use cases
  • Exposure to AI-assisted development tools (e.g., GitHub Copilot)
  • Basic understanding of LLMs and emerging AI patterns
• Customer Service Orientation: A strong desire to help customers succeed, with a proactive approach to identifying and addressing their needs
• Communication Skills: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users. This also includes active listening to understand customer needs.
• Problem-Solving Abilities: Ability to diagnose and resolve technical issues efficiently. This includes troubleshooting skills and a methodical approach to problem-solving.
• Project Management: Ability to manage multiple customer accounts and projects simultaneously, ensuring timely and effective delivery of solutions.
• Interpersonal Skills: Building and maintaining strong relationships with customers, understanding their business goals, and acting as a trusted advisor.
• Training and Education: Experience in conducting training sessions, webinars, and creating educational materials to help customers maximize the use of the software.
• Analytical Skills: Ability to analyse customer data and usage patterns to identify opportunities for improvement and optimization.
• Adaptability: Flexibility to adapt to changing customer needs and evolving product features.
• Collaboration: Working effectively with cross-functional teams, including sales, product development, and engineering, to ensure customer success.
• Language: Fluency in French and English speaking/reading/writing skills
  
  

What makes Digital.ai a great place to be?

Digital.ai offers benefits such as:

• 25 days PTO and 12 days RTT
• Comprehensive pension plan
• Work from home allowance
• Unlimited access to continuous learning and professional development with TalentLMS 
• Flexible working arrangements
• Opportunity to work with a diverse, globally distributed team

At Digital.ai, we believe in fostering a culture of pay transparency. We are committed to providing our employees with fair and competitive compensation. The current salary for this specific job is estimated to be €95,000 - €105,000 pus commission target. Please note that final compensation will be determined based on factors such as qualifications, experience, and internal equity. We value transparency and aim to create an inclusive and equitable workplace for all our employees. Certain positions at Digital.ai might also be eligible for additional compensation in the form of bonuses, or other employee benefits which are separate from the base salary and to be defined at offer stage.

All are welcome to apply.  We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation.

For individuals with disabilities who would like to request accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against impersonation please check the email address or if you are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

Location: France

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

We're looking for a Technical Account Manager to join rtb.com, where we are developing a self-service advertising platform that enables smaller e-commerce brands to independently run effective display campaigns powered by artificial intelligence.

You Will:

• Conduct the technical operations for our clients; 
• Coordination of all technical issues with regards to online campaign launching and running process; 
• Support technical integration between rtb.com and client’s e-commerce platform;
• Work closely with sales teams to deliver high standards of customer service; 
• Monitor and analyze the effectiveness of online campaigns;
• Propose optimization solutions for processes in order to achieve both internal and external goals.

Desired Experience: 

• 2+ years of experience in tech support, analytical roles, and campaign optimization within digital marketing - must have;
• Experience in one or more programming languages (e.g. HTML, JavaScript, Apps Script, Python) or experience in the systems integration via API
• Experience with debugging tools (e.g. Google Chrome DevTools), Google Tag Manager.
• Experience in using Google Analytics 4, MMP knowledge will be an advantage;
• Fluency in English 
• Strong analytical skills are a must;
• High level of motivation and willingness to learn; 
• Good time management skills and attention to detail;

We Offer: 

• We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from our office in France, or even temporarily from any other location in the world;
• A top-of-the-market compensation package and an attractive bonus scheme;
• An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team;
• Training program, budget, and the tools necessary to develop professional skills and personally
• A rewarding career in a friendly and inspiring atmosphere with no corporate habits and a growing dynamic multi-cultural team.

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.  
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.  
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.  
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.  
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.  
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.  
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.  
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.  
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.  
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.  
• Advanced level of English 
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.  
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.  
• VMCE certification required (may be completed post-hire within an agreed timeframe).  
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert  
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.  
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.  
• Excellent communication, cross-functional collaboration, and stakeholder management skills. 

What You’ll Get 

• 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Mandatory public health insurance with broad medical coverage
• Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
• Life insurance with enhanced coverage above the Social Security ceiling
• Education pension for dependent children up to age 26 if in full-time education
• State and supplementary pension contributions by Veeam
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently located outside of France. Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in France.

#LI-AP1

About the Role

The TAM Team Leader for France will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization. This role is pivotal in driving customer success, team performance, and strategic growth across the French market. The ideal candidate will be a seasoned technical leader with strong customer engagement skills, a strategic mindset, and a passion for mentoring and developing high-performing teams.

What You’ll Do

• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
• Act as a senior advisor and escalation point for strategic French enterprise and government accounts.
• Drive customer satisfaction, retention, and expansion through proactive engagement and value realization.
• Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals.
• Participate in EMEA leadership forums and contribute to best practice development and standardization.
• Monitor team performance metrics and implement continuous improvement initiatives.
• Represent the French region in EMEA PS strategy discussions and ensure local needs are addressed.
• Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives.
• Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency.
• Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.

What You’ll Bring

• 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
• Proven leadership experience in managing technical teams and driving customer success.
• Strong understanding of Veeam solutions or similar technologies.
• Excellent communication and stakeholder management skills.
• Fluent in French and English; experience with French enterprise or public sector clients is a plus.
• Strategic thinker with a track record of influencing business outcomes and contributing to growth.
• Data-driven, resilient, and collaborative with a customer-centric mindset.
• Comfortable operating in a dynamic environment with evolving priorities and high accountability.

What You’ll Get 

• 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Mandatory public health insurance with broad medical coverage
• Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
• Life insurance with enhanced coverage above the Social Security ceiling
• State and supplementary pension contributions by Veeam
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

#LI-JB1

The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The role requires native-level French and is based in Paris.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills and ability to translate Celonis use cases into customer business landscape 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus/commission + equity + benefits. Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

The Partnerships & Alliances team is the connective tissue between Dataiku and the broader AI ecosystem — Global Systems Integrators (Accenture, Deloitte, PwC, Capgemini), Regional Systems Integrators, and Tech Alliances (AWS, Microsoft, Google, Snowflake, Databricks, Nvidia). While our Partner Sales Managers (PSMs) act as the strategic advisors to the field, we're seeking a Partner Sales Manager Intern to be the operational engine that powers everything behind the scenes.

In this role, you'll help architect the visibility of partner engagement and ensure our internal sales teams (AEs, SEs, CSMs) have the resources, data, and communications they need to work effectively with our partner ecosystem. You'll gain hands-on exposure to enterprise partnerships, GTM operations, and the inner workings of a fast-scaling AI company.

How You'll Make an Impact

Communication & Brand Advocacy

• Lead the end-to-end creation and distribution of a Quarterly Partner Newsletter, tailored for two distinct audiences: an internal edition highlighting KPIs and team wins for stakeholders, and an external edition showcasing successes and metrics to strengthen partner trust.
• Draft and finalise quarterly "Win Wires" — strategic success stories celebrating major deal closures and partnership milestones across the organisation.
• Track, gather, and synthesise data (KPIs, deal progress, sourced/influenced GNARR) to fuel reporting and ecosystem visibility.

Partner Onboarding & Lifecycle Management

• Own and streamline the end-to-end partner onboarding journey, from contract setup in Ironclad through to first certification.
• Ensure partner data (tiers, regions, specialisations) is accurately reflected across Salesforce and Ironclad.
• Equip new partners with timely access to the partner portal, training, and tools they need to ramp quickly.

Operational Excellence

• Maintain dedicated Hyperscaler portals (AWS, Microsoft, Google) to ensure real-time visibility into shared opportunities, pipeline, and joint initiatives.
• Keep the Partner Capability Matrix and onboarding documentation current with new product offerings, service updates, and team announcements.
• Provide administrative support for partner event preparation and post-event follow-up in collaboration with Field Marketing and PSMs.
• Help synthesise feedback from Customer Success teams on partner performance to feed into business reviews.

What You'll Learn

• Ecosystem Strategy: How world-class enterprise software companies build, manage, and scale partnerships with GSIs, RSIs, and Hyperscalers.
• GTM Operations: Hands-on experience with the systems and processes (Salesforce, Ironclad, partner portals) that power a global partner motion.
• Cross-Functional Collaboration: Direct exposure to Partner Sales Managers, Account Executives, Sales Leadership, Field Marketing, and Partner Enablement teams.
• Mentorship & Networking: Work alongside senior Partnerships leaders and build meaningful connections across the Revenue organisation.

What You'll Bring

• Master's Degree
• Organised and detail-oriented, with a knack for making processes run smoothly and a high bar for data accuracy.
• Strong written communication skills — comfortable drafting newsletters, success stories, and partner-facing content.
• Tech-savvy and curious, quick to learn new tools (familiarity with Salesforce, Ironclad, or partner portals is a plus, but not required).
• Basic data skills — comfortable pulling reports or working with spreadsheets to track KPIs and engagement metrics.
• A proactive team player who's happy to roll up their sleeves on the admin work while keeping the bigger picture in view.
• Interest in enterprise software, AI, cloud, or the broader data ecosystem.

#LI-AS1

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
  • Dataiku platform architecture and deployment
  • Platform operations and upgrades
  • Best practices for platform usage
  • Security, data management, and compute resources
  • ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in German
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-JR1

An overview of this role

As a Senior Solutions Architect, you'll help customers in the Paris territory solve complex technical challenges and shape long-term success with GitLab. Reporting to the Senior Manager on the Solutions Architects team, you'll act as a trusted technical advisor for assigned accounts by building end-to-end technical strategy, guiding multi-team transformation initiatives, and connecting customer needs to the value of GitLab's AI-powered DevSecOps platform. This is a high-impact role for someone who can combine deep product knowledge, market awareness, and practical customer engagement to support complex opportunities across the region.

You'll have the chance to lead strategic conversations that influence technical direction, competitive positioning, and adoption planning. In your first year, success will look like building strong technical relationships across your accounts, creating clear customer success plans, and helping teams navigate broad integration and transformation scenarios with confidence.

What you’ll do

• Lead technical strategy for assigned accounts, acting as a trusted technical advisor across complex customer engagements.
• Facilitate high-value customer sessions such as value stream workshops and business value discussions to align technical solutions with customer goals.
• Develop and execute technical approaches for multi-team, multi-year transformation initiatives involving GitLab.
• Drive competitive analysis and technical positioning for complex opportunities within the Paris territory.
• Collaborate with sales, product, and cross-functional teams to address integration challenges, refine account plans, and represent customer requirements.
• Create customer success plans that support adoption, expansion, and long-term technical outcomes.
• Mentor Solutions Architect team members and contribute to team learning through shared practices, coaching, and knowledge exchange.
• Improve GitLab documentation, demonstrations, and customer-facing technical conversations based on product knowledge, customer feedback, and market trends.

What you’ll bring

• Experience solving technical customer issues with broad scope and high complexity across enterprise environments.
• Ability to build and communicate end-to-end technical strategy for assigned accounts, including transformation planning and adoption guidance.
• Knowledge of the GitLab platform and how DevSecOps capabilities connect across the software delivery lifecycle.
• Experience leading workshops and guiding customer conversations that uncover needs, clarify value, and move complex engagements forward.
• Capability to work across sales, product, and other teams to resolve integration questions and support account strategy.
• Skill in competitive positioning, market awareness, and translating industry trends into practical opportunity strategy.
• Strength in mentoring peers, sharing knowledge asynchronously, and contributing to documentation and team learning.
• Openness to candidates with transferable experience from technical consulting, architecture, platform engineering, or related customer-facing roles.

About the team

The Solutions Architects team helps customers understand how to use GitLab to solve complex technical and business challenges across the software delivery lifecycle. The team works closely with sales, product, and other GitLab teams to guide technical strategy, support adoption planning, and address integration needs for customer accounts. As part of a globally distributed, all-remote organization, the team collaborates asynchronously through documentation, issues, merge requests, and internal communication channels, while sharing knowledge across regions. The team is focused on helping customers navigate transformation initiatives, strengthening technical positioning in competitive opportunities, and turning customer feedback into better outcomes for both customers and the platform.

An overview of this role

As the Director of Regional Sales for the French region, you’ll own the strategy and execution to grow GitLab’s presence across France. You’ll build and lead a high-performing Account Executive team, establish disciplined, data-informed sales processes, and stay close to the field by engaging directly with key accounts. Reporting to the VP of Sales, you’ll work across account management, customer success, marketing, product, engineering, and operations to deliver a consistent, high-quality experience for GitLab customers and expand our footprint. In this role, you’ll help shape GitLab’s go-to-market motion in the French region, drive new logo acquisition and expansion, and influence how we bring our open source and DevSecOps story to a broad range of customers while executing against ambitious bookings and ARR growth targets.

What you’ll do

• Lead the growth of GitLab’s business in the France region by building the regional sales plan, enforcing pipeline discipline, and driving day-to-day execution to meet quarterly bookings and ARR targets.
• Manage, coach, and develop a team of Account Executives, joining customer meetings and modeling consistent, high-activity, field-focused sales behavior.
• Drive new logo acquisition across a broad base of medium-sized businesses in France while shaping and executing a long-term strategy for larger, more complex accounts.
• Build GitLab’s reputation in the French market by partnering with marketing, business development, and local networks to generate qualified pipeline and deepen market awareness.
• Establish clear operating rhythms, sales processes, and methodologies (such as MEDDPICC or similar) that create structure, accountability, and repeatability without sacrificing agility.
• Collaborate with regional sales leaders and cross-functional partners in account management, customer success, marketing, product, engineering, and operations to align coverage, share best practices, and ensure consistent execution.
• Develop and maintain executive-level relationships with key accounts, positioning GitLab as a strategic partner and uncovering expansion and renewal opportunities.
• Analyze pipeline, forecast, and performance data to identify gaps and opportunities, adjust regional plans to focus on the highest-impact activities, and represent the Alps business internally with clear insights on market trends and customer needs.

What you’ll bring

• Experience building and leading high-performing sales teams in a regional or multi-country context, with a focus on coaching, field engagement, and talent development.
• Ability to design and execute a regional go-to-market plan, including pipeline generation discipline, territory coverage, and structured deal execution.
• Familiarity with B2B software or technology sales and concepts related to open source and DevSecOps, with interest in deepening knowledge of GitLab’s platform.
• Skills in creating structure and clarity, setting expectations, and driving organized, data-informed sales processes, including the use of MEDDPICC or similar methodologies.
• Demonstrated strength in developing trusted relationships with senior customer stakeholders, including executive-level contacts, to support new business and expansion.
• Comfort operating in a dynamic, growth-focused, all-remote environment, acting as a self-directed “manager of one” and using Salesforce.com or similar CRM and marketing tools.
• Openness to collaborating across account management, customer success, marketing, product, engineering, and operations, with the ability to work effectively with distributed teams.
• Willingness to apply transferable leadership and sales skills from related markets or industries, even if direct Alps market experience differs, in alignment with GitLab’s inclusive hiring approach.

About the team

You’ll join a regional sales organization focused on growing GitLab’s presence across SEMEA, working closely with Account Executives and cross-functional partners in account management, customer success, marketing, product, engineering, and operations. The team is all-remote and collaborates asynchronously across time zones to build pipeline, manage complex sales cycles, and deliver consistent customer experiences. You’ll help shape how we organize coverage, implement disciplined sales processes, and bring structure to a high-growth region while staying aligned with global sales strategy and GitLab’s values of transparency, collaboration, and results.

#LI-BC2

POSITION TITLE:                             Conseiller clientèle senior bilingue

REPORTS TO:                                  Contact Centre Team Leader

LOCATION:                                         Paris/ France - hybrid

L’entreprise

AXS Europe est un acteur mondial de référence dans les solutions de billetterie, de données et de marketing pour le sport, la musique et le divertissement.

Filiale du groupe AEG, AXS est le partenaire billetterie de lieux et événements parmi les plus emblématiques d’Europe, dont The O2 à Londres ou encore Rock en Seine.

Grâce à des technologies de pointe, nous simplifions l’expérience des fans à chaque étape du cycle de vie d’un événement – de l’achat du billet jusqu’à l’accès au site – tout en accompagnant nos clients avec des solutions digitales performantes, fiables et innovantes. Dans le cadre du développement de nos activités en Europe et plus particulièrement en France, nous renforçons notre équipe basée à Paris.

Description Du Poste

Ton rôle consiste à répondre aux demandes des clients et à vendre des billets pour AXS et ses partenaires, en offrant une expérience client de qualité sur tous les canaux : sur site, téléphone, email, réseaux sociaux et live chat. Tu devras bien connaître l’ensemble de nos activités, car tu seras amené(e) à gérer des ventes, des questions clients et des réclamations, en visant toujours une résolution dès le premier contact.

En tant que Conseiller clientèle senior, tu joues un rôle clé dans la qualité globale des interactions clients. Tu seras responsable du suivi de la qualité sur les différents canaux, de la formation et du développement des autres conseillers, de la gestion des demandes escaladées, ainsi que du soutien quotidien au centre de contact et aux équipes locales en lien avec les clients.

Toi

Tu viens du service client ou d’un centre de contact, tu es très organisé(e) et tu aimes l'activité. Tu es confiant(e), diplomate, toujours prêt(e) à apprendre et as une capacité d’adaptation. Tu es proactif(ve), orienté(e) solutions, et tu repères vite ce qu’il faut faire. Tu apprécies travailler en équipe dans un environnement dynamique. Tu communiques facilement avec tout type d’interlocuteur et tu es habitué(e) à travailler à un rythme soutenu. Tu as le sens du détail et tu t’épanouis dans une équipe passionnée et engagée.

Responsabilités principales

• Gérer les contacts clients conformément aux politiques internes et répondre de manière                               professionnelle et courtoise.
• Suivre et évaluer les interactions clients sur différents canaux (email, chat, réseaux sociaux) pour garantir la qualité.
• Identifier des pistes d’amélioration pour les process et les communications.
• Accompagner et coacher les conseillers pour les aider à progresser.
• Gérer les demandes et réclamations escaladées de manière professionnelle et rapide.
• Enquêter et résoudre les situations complexes en collaboration avec les autres équipes.
• Être un point de référence pour les conseillers qui ont besoin d’aide ou de conseils.
• Travailler en lien avec les équipes Client Service, Account Management, Finance et Customer Experience pour assurer une bonne coordination.
• Atteindre les objectifs fixés par ton manager.
• Collaborer avec l’équipe Customer Experience en proposant des idées et retours pour améliorer les process et l’expérience client.

Compétences & expérience

Compétences spécifiques au rôle

Excellente communication écrite et orale en anglais et en français.

• Expérience confirmée en centre de contact, avec un focus sur le service client et la gestion de la qualité.
• Très bonnes compétences relationnelles et communicationnelles.
• Solides capacités d’analyse, de résolution de problèmes et prise de décision, avec une vraie orientation client.
• Leadership : capacité à former, accompagner et motiver d’autres conseillers.
• À l’aise avec les outils et logiciels de service client.
• Autonomie, motivation, sens des objectifs.
• Capacité à travailler sous pression dans un environnement rapide.
• Respect de la confidentialité et des règles de protection des données.
• Anglais bilingue/C1/C2 obligatoire

Communication

• Écoute active, ouverture d’esprit, communication claire et efficace.

Organisation

• Capacité à planifier et prioriser pour être efficace.
• Sens des responsabilités dans l’exécution des tâches.

Pensée critique

Capacité à résoudre les problèmes de manière autonome et ingénieuse.

Collaboration

• Travail en équipe pour atteindre les objectifs.
• Respect des points de vue de chacun.

Agilité

• Flexibilité face aux situations changeantes.
• Bonne connaissance de soi et gestion personnelle.

Curiosité

• Envie de devenir expert(e) dans son rôle et d’apprendre en continu.

#LI-Hybrid

Who are we?

Key figures

• 350+ employees across 14 offices in 11 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €80M in revenue in 2025, with a target of around €100M in 2026
• Profitable for nearly two years
• Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service

A strong culture built around 4 core values

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Recruitment context

Manager & Team

What will you do?

• Review and verify client identity documentation (KYC/KYB) for new and existing clients
• Perform due diligence on corporate clients: financial history, business activity, ownership structure
• Evaluate transaction behavior and assess risk classification at onboarding and during periodic reviews
• Identify and escalate red flags or discrepancies to the Compliance team
• Conduct quality checks on KYC files and ensure data accuracy and completeness
• Collaborate with internal teams (Compliance, Sales, Account Management) to process files efficiently
• Support periodic reviews and updates of client files
• Suggest and help implement process improvements where relevant

Key KPIs:

• Quality and completeness of KYC files
• File processing time
• Compliance with regulatory timelines

Why is this a rare opportunity? 

• International team with direct exposure to compliance experts across Europe 
• A wide range of clients and industries to analyze — unique opportunity to deepen your expertise 
• High impact role with real ownership and opportunities for specialization 
• A team still small relative to the client base — room to grow and shape the function 

What do you bring?

• 1 to 3 years of experience in KYC, compliance, or a related field (banking, fintech, insurance, notarial, or legal sectors)
• Strong attention to detail and rigor in document analysis
• Autonomous and proactive: able to manage tasks independently, prioritize effectively, and meet deadlines
• Receptive to feedback and collaborative mindset — this team works closely together
• Curious and investigative: you enjoy digging into documentation and spotting inconsistencies
• Bilingual in French and English — daily meetings and documentation are in English

What do we offer?

• Contract: Fixed-term contract (CDD), 6 months — full-time
• Start date: Ideally June 2026
• Location: Paris — Porte Maillot
• Remote policy: 2 days per week remote
• Benefit from a comprehensive compensation & benefits package, including:
  • Swile meal card
  • Axa health insurance
  • Commuter benefits (50% reimbursement)
  • RTT (extra paid days off)
  • Gymlib subscription
  • Paid parental leave

• Build expertise in the fast-growing, profitable Fintech/Paytech industry
• Grow your compliance and KYC skills within a scaling international company
• Thrive in a multicultural environment, with 14 offices across Europe and colleagues from 30+ nationalities
• Enjoy a great workspace in Paris (Porte Maillot), with flexible remote work options
• Participate in company-wide events: team offsites, internal parties, and regular social activities

Recruitment process

#LI-MP1

#LI-onsite / #LI-hybrid / #LI-remote

• Own relationships for OCD/ Devoteam at EMEA and local Level:
• Named Partner sales reps, Named partner SE's
• Drive enablement activities for National Partners with Partner Sellers and Technical team
• Drive internal enablement with Wiz Sellers on Partner go-to-market and value
• Develop and Execute Business Plans with managed Partner Accounts
• Drive Account mapping activities with Regional Partner Sellers and Wiz Sellers
• Support Account mapping activities with National Partner Sellers and Wiz Sellers
• Regular Team Meeting cadence to present updates to the Wiz Sales team in region
• 1:1 with Wiz Sellers and RSD's
• Best Practice Sharing with Wiz Sellers and Specialist team (can be RPM)
• Go-to contact for any National partner conflict and support in Sales cycles of deals
• Own escalations to ensure conflict is resolved
• Hold Partners accountable for External Partner Rules of Engagement
• Help hold Wiz sellers accountable for Internal Partner Rules of Engagement

• Own Reseller Agreement process while collaborating with Wiz Legal (if National partner related)
• MNDA, OTRA, master agreements, order forms
• Deliver Wiz First Meeting Pitch to Partner teams
• Align with Wiz Marketing on regional strategy with Partners
• Work with field marketing on driving attendance, and communicate follow up strategy
• Goal to do 3 events per quarter per region (Wiz/CSP/Partner)
• Manage available budgets (and spiff promotion, execution)
• Deal Registration Qualification and administration
• Manage deals alongside Wiz Sellers to ensure smooth partner engagement
• Track private offers and work with Wiz Seller, Partner Operations to ensure the deal runs smoothly
• Partner team forecasting ensuring proper deal management and engagement in opportunities
• Weekly reports updates to teams supported and leadership

• Process Oriented. You pay attention to the details. You update your SFDC accounts. Your previous Sales Operations Teams love you.
• A Channel Matchmaker. You know how to find the right partner for the right opportunity.
• A Team Player. Selling is a team sport and the field is our customer. You were your previous Field teams "go to" channel person.
• Experience in channel recruitment and onboarding.
• SaaS Channel Experience.
• Consistent track record of meeting and exceeding targets. 
• Cloud Service Provider Marketplace experience (AWS, Azure, GCP, etc).

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform.

Ideally based in France, you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
• Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
• Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...).
• Offer insights regarding the availability of new features in Wiz.
• Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform.
• Continuously monitor news related to new & emerging cloud security threats.
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
• Fluent English and French

About Upsun (formerly Platform.sh) 

Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get:

• Predictable performance, even at scale
• Secure, compliant environments by default 
• Real-time observability and profiling built in
• Cloning, configuration, and provisioning in seconds 
• AI-ready features that plug directly into your stack

The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation.

Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum.

What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Our values: 

🌿 We make a positive impact.

✨ We aim for the stars.

💚 We care for each other. 

Impact of a Technical Success Manager

As a Technical Success Manager (TSM), you are the technical linchpin of the customer journey and a dedicated strategic advisor for our key accounts. You bridge the gap between complex technical execution and tangible business value, acting as the "glue" that ensures the promises made during sales become a reality. While Support handles reactive troubleshooting, you are the proactive force preventing friction before it starts. By designing reusable workflows and documenting unique challenges, you don't just solve problems for one customer—you scale the collective intelligence of the entire Upsun Customer Success organization.

What to expect

• Strategic Advisory: Own the post-go-live relationship for high-value accounts, acting as a technical authority to align our platform’s capabilities with their long-term business objectives.
• Architectural Optimization: Guide existing customers through complex growth phases and architectural shifts, ensuring their configurations are optimized for peak performance and scalability.
• Proactive Adoption: Identify underutilized features and provide the deep-dive technical guidance necessary to ensure customers realize the full ROI of the Upsun platform.
• Cross-Functional Liaison: Act as the critical link between your customers and internal teams (Support, Product, Engineering) to facilitate root cause analysis and influence the product roadmap.
• Operational Maturity: Contribute to our team’s growth by developing technical playbooks and reusable templates that drive efficiency across the global organization.

What you bring

• PaaS Ecosystem Expertise: Deep experience in cloud infrastructure and developer tools, with a natural empathy for the challenges faced by modern, developer-focused organizations.
• Consulting Experience: Typically 5–8+ years in technical account management or systems engineering, with a proven ability to translate technical health into operational excellence.
• Architectural Fluency: The ability to design sophisticated technical workflows and architectures that align with diverse infrastructure standards.
• Stakeholder Mastery: High emotional intelligence and communication skills, allowing you to build trust with both C-suite executives and hands-on engineering leads.
• Linguistic Versatility: Professional fluency in both English and either French or German is required to support our EMEA portfolio.

Bonus Points

• Change Management: Formal experience or certification in change management methodologies related to software adoption.
• CS Tooling: Familiarity with customer success platforms like Gainsight or ChurnZero, or product analytics tools such as Datadog or Pendo.
• Developer Roots: A background in DevOps or software development that allows you to speak the same language as our core users.

Where we hire

At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in France, Germany, Spain, and the United Kingdom. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries. 

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 

1. 45 Minutes with Talent Acquisition 
2. 60 Minutes with Hiring Manager (Senior Manager, Customer Care)
3. 60 Minutes with Team (Senior Director, Customer Solutions & Senior Manager, Onboarding and Migration Specialists)
4. 45 Minutes with Executive (Senior Director, Professional Services)

All roles require background checks.

What we offer

💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp.

🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.

🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution.

🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives

🎉 Benefits and perks - Make the most of what matters to you

🏝 Flexible PTO

🩺 Comprehensive healthcare coverage (UK, France, Spain)

📈 Company stock options

🧠 Professional development budget

💻 Office equipment budget

💆‍♀️ Wellness budget

🧳 Annual team gatherings

🛜 Internet reimbursement

👶 Inclusive parental leave

✈️ Remote work travel program

You belong here

At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

About Upsun (formerly Platform.sh) 

Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get:

• Predictable performance, even at scale
• Secure, compliant environments by default 
• Real-time observability and profiling built in
• Cloning, configuration, and provisioning in seconds 
• AI-ready features that plug directly into your stack

The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation.

Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum.

What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Our values: 

🌿 We make a positive impact.

✨ We aim for the stars.

💚 We care for each other. 

Impact of a Technical Success Manager

As a Technical Success Manager (TSM), you are the technical linchpin of the customer journey and a dedicated strategic advisor for our key accounts. You bridge the gap between complex technical execution and tangible business value, acting as the "glue" that ensures the promises made during sales become a reality. While Support handles reactive troubleshooting, you are the proactive force preventing friction before it starts. By designing reusable workflows and documenting unique challenges, you don't just solve problems for one customer—you scale the collective intelligence of the entire Upsun Customer Success organization.

What to expect

• Strategic Advisory: Own the post-go-live relationship for high-value accounts, acting as a technical authority to align our platform’s capabilities with their long-term business objectives.
• Architectural Optimization: Guide existing customers through complex growth phases and architectural shifts, ensuring their configurations are optimized for peak performance and scalability.
• Proactive Adoption: Identify underutilized features and provide the deep-dive technical guidance necessary to ensure customers realize the full ROI of the Upsun platform.
• Cross-Functional Liaison: Act as the critical link between your customers and internal teams (Support, Product, Engineering) to facilitate root cause analysis and influence the product roadmap.
• Operational Maturity: Contribute to our team’s growth by developing technical playbooks and reusable templates that drive efficiency across the global organization.

What you bring

• PaaS Ecosystem Expertise: Deep experience in cloud infrastructure and developer tools, with a natural empathy for the challenges faced by modern, developer-focused organizations.
• Consulting Experience: Typically 5–8+ years in technical account management or systems engineering, with a proven ability to translate technical health into operational excellence.
• Architectural Fluency: The ability to design sophisticated technical workflows and architectures that align with diverse infrastructure standards.
• Stakeholder Mastery: High emotional intelligence and communication skills, allowing you to build trust with both C-suite executives and hands-on engineering leads.
• Linguistic Versatility: Professional fluency in both English and either French or German is required to support our EMEA portfolio.

Bonus Points

• Change Management: Formal experience or certification in change management methodologies related to software adoption.
• CS Tooling: Familiarity with customer success platforms like Gainsight or ChurnZero, or product analytics tools such as Datadog or Pendo.
• Developer Roots: A background in DevOps or software development that allows you to speak the same language as our core users.

Where we hire

At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in France, Germany, Spain, and the United Kingdom. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries. 

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 

1. 45 Minutes with Talent Acquisition 
2. 60 Minutes with Hiring Manager (Senior Manager, Customer Care)
3. 60 Minutes with Team (Senior Director, Customer Solutions & Senior Manager, Onboarding and Migration Specialists)
4. 45 Minutes with Executive (Senior Director, Professional Services)

All roles require background checks.

What we offer

💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp.

🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.

🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution.

🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives

🎉 Benefits and perks - Make the most of what matters to you

🏝 Flexible PTO

🩺 Comprehensive healthcare coverage (UK, France, Spain)

📈 Company stock options

🧠 Professional development budget

💻 Office equipment budget

💆‍♀️ Wellness budget

🧳 Annual team gatherings

🛜 Internet reimbursement

👶 Inclusive parental leave

✈️ Remote work travel program

You belong here

At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

About the role:   

Join Dashlane as an Engineering Manager and be part of our mission to create a secure, scalable, and beautiful application with global impact. Millions of people and businesses worldwide rely on our web extension to protect their digital lives — and we’re looking for a leader to help us take it to the next level.

As an Engineering Manager, you’ll play a key role in building, growing, and leading the talents that are responsible for developing innovative features for our B2B and B2C customers. You’ll be responsible for a group of talented and high-performing engineering team composed of front-end and back-end engineers, to deliver highly scalable, innovative, stable, and secure solutions. You’ll also have the opportunity to work with cutting-edge technologies, including confidential computing platforms, to keep Dashlane ahead of the curve.

At Dashlane, we believe in combining security with simplicity. You’ll work on products that truly make a difference in people’s lives, while leading a team at the forefront of security and backend innovation. We offer a dynamic work environment, opportunities for growth, and the chance to work on global-scale challenges.

Location:

You will be based in Paris, with English as your working language. At Dashlane, we embrace a hybrid culture that combines the best of both worlds: the creativity and energy of in-person collaboration with the flexibility of remote work. Our model is designed to strengthen team connections while supporting individual productivity and work-life balance. To maximize collaboration, we come together in the office on Mondays, Tuesdays, and Thursdays, while Wednesdays and Fridays offer more flexibility for focused work.

At Dashlane, you will:

• Build a strong ownership and accountability culture within your team, as the business and product complexity grow at a rapid pace.
• Help your direct reports grow and develop as managers, leaders, engineers, and teammates
• Recruit new software engineers, and participate in Dashlane’s effort to be visible in the tech community in Paris
• Support your team and make them autonomous by giving them all the appropriate tools they need to deliver without friction
• Lead managerial initiatives to improve our current systems and processes in support of the company’s mission
• Deliver Engineering strategy goals and actively contribute to shaping roadmaps and technical initiatives, including refinement sessions, ADRs, and other technical documents.
• Work closely with product and business stakeholders to deliver on our Product Roadmap
• Help define the direction of the Product Experience teams to improve the stability, security, and quality of the Dashlane product
• Work with passionate teams of engineers, product managers, testers, customer support agents, and others in a friendly and multicultural environment

Requirements:

• 5+ years of experience in software engineering
• 2+ years of experience in people and project management (ideally in a distributed environment)
• Fluency in English

We're Also Looking For:

• Javascript/Typescript experience
• Experience with a company at roughly Dashlane's size and scaling up (100-500 employees)
• Experience working in a distributed team across multiple timezones
• You have a BS in Information Systems, Computer Engineering, Management, or similar relevant field

• Equal Parental leave - regardless of gender, up to 20 weeks fully paid leave to take care of their new baby, within the first year of birth or adoption
• Health insurance is covered by Dashlane
• Mentorship program - select your mentor from our internal pool and continue your learning path!
• Commute allowance
• Meal Vouchers (Swile)
• Mental health services through Spring Health for you and your family members
• 4 extra days off (one per quarter) to acknowledge the importance of your wellbeing
• Spot in daycare
• Time off saving account
• Donation matching program -  give back to the community and support actions that lead to positive social impact under the historically marginalized communities. Every donation will be matched by Dashlane
• Team buildings & seasonal social events
• Weekly lunch in the office and monthly happy hour
• and many more!

SLSQ227R334

As we continue our rapid expansion across Europe, we are looking for a creative, execution oriented Account Executive to join the team in France to maximise the phenomenal market opportunity that exists for Databricks within the Automotive and Manufacturing sector. Reporting to our Director of Enterprise Sales, as a Strategic Account Executive at Databricks you will focus on building relationships and closing new business opportunities with a global automotive manufacturer.

You will collaborate closely with a Global Account Manager to co-develop a strategic business plan for the account. Bringing an informed perspective on Big Data, Advanced Analytics, and AI, you will help shape the execution strategy and deliver meaningful, long-term value to this highly strategic client.

The impact you will have:

• Assess your key account and develop a strategy to meet and exceed revenue and consumption goals
• Implement the above strategy to meet and exceed revenue and consumption targets
• Build positive relationships with key decision makers (up to and including C-level) and establish yourself as a trusted advisor for Data & AI-related subjects
• Identify new business opportunities and develop the expand / consumption use cases within your key account
• Orchestrate and utilise internal teams to maximise the impact on your ecosystem
• Showcase exceptional value with all engagements to guide successful negotiations to close point

What we look for:

• Successful track record of meeting and exceeding sales quotas and KPIs
• Experience managing large enterprise-class manufacturing clients in France
• Proven experience selling complex software deals

Experience contributing to structured enterprise transformation projects (data, analytics or AI). Prior consulting experience is a strong plus.

• Understanding of consumption-based land and expand sales models
• Evidence of creating demand that delivered substantial business value
• Experience of following robust sales methodologies and process, e.g. account planning, MEDDPICC, Value Selling, Command of the Message and accurate forecasting
• Experience of building effective champions and collaborative teams to support execution of your territory plan
• Experience of developing a clear partner strategy and managing it to success
• Understanding of how to identify important uses cases and buying centres in order to increase the impact of Databricks within an organisation
• Fluent English and French language skills essential

#LI-NV1

L'Aventure Field Sales Chez TheFork : Devenez un(e) Chasseur/Chasseuse de bonnes adresses ! 💚

Rejoignez-nous et défendez la culture du restaurant !

Chez TheFork, nous transformons les repas en moments inoubliables. Leader européen de la réservation de restaurants, présent dans 11 pays, notre mission est de connecter les meilleurs restaurants du monde à une communauté de convives fidèles. Notre succès ? C'est le duo de choc :

📱L'app TheFork : L'outil préféré des Dîneurs pour trouver leur prochaine table.

💻 TheFork Manager : Notre solution logicielle innovante pour aider nos Partenaires Restaurateurs à digitaliser leurs opérations et booster leur chiffre d'affaires.

Nous sommes une équipe internationale et passionnée, les "Forkies", guidée par le Respect, la Responsabilité, la Croissance et notre conviction que nous sommes Mieux Ensemble. Sois toi-même, Engage-toi pleinement et Rends-le mémorable !

🔥 Vos Missions : Un Volume d'Action, Zéro Ennui !

Vous êtes l'ambassadeur/ambassadrice de TheFork, le moteur de notre expansion sur le terrain.

• Chasse Active & Quotidienne : Votre bureau, c'est la ville ! Après avoir ciblé des restaurants, vous êtes constamment sur le terrain. On vise minimum 10 Rdvs, assis une bonne heure avec le client. Et on pousse un max de portes: vous aimez ce volume, car chaque rencontre est une opportunité.
• De la Prosp au Closing : Vous contactez de manière proactive les propriétaires et responsables pour décrocher des rendez-vous afin de démontrer en direct comment TheFork Manager va révolutionner leur gestion de tables, optimiser leur remplissage et leur simplifier la vie au quotidien.
• Consultant(e) Stratégique : Vous écoutez les besoins du restaurateur, puis vous mettez en lumière les opportunités uniques qu'offrent notre logiciel et notre vaste réseau de convives. Véritable conseiller/conseillère, vous montrez la valeur ajoutée et le ROI.
• Objectif Réussite : Vous assurez un suivi structuré et rigoureux de vos prospects jusqu'à ce que l'accord soit signé et que le restaurant soit publié avec succès en ligne. Vous êtes responsable de leurs 3 premiers mois de lancement, avec l’appui d’un Account Manager et d’un Customer Product Success.

🌟 Qui Vous Êtes : L'ADN du Succès

Nous cherchons un(e) Field Sales conquérant, autonome et astucieux, prêt(e) à relever les défis de la vente en B2B dans le secteur de la restauration.

• Le Chiffre dans la Peau : L’objectif, c’est de dépasser l’objectif. Vous êtes allergique à l’échec, vous êtes réputé pour vos résultats. Vous êtes à l'aise pour conclure des accords lors d'un seul rendez-vous.
• Expérience Confirmée : Vous avez une expérience avérée en vente et en développement commercial, idéalement en B2B et/ou dans l'Hôtellerie/Restauration. Vous êtes efficace dans les négociations à court terme. Vos chiffres le prouvent.
• Tech & Food Lover : Vous êtes amateur/amatrice de gastronomie avec un fort intérêt pour les produits numériques et technologiques.
• Soft Skills au Top : Compétences persuasives, excellentes capacités d'influence et facilité à connecter avec n’importe qui, organisation hors pair et capacité à prospérer dans un environnement rapide. Goût du challenge.
• Langues : Français courant indispensable et bonne maîtrise de l'anglais.
• Outils : Maîtrise de suite Google et à l'aise avec les logiciels CRM

🚀 Ce que TheFork Vous Offre : Des Avantages Qui Font la Différence

Nous mettons les bouchées doubles pour nos Forkies !

• Sécurité & Récompense : Un CDI avec un salaire fixe compétitif et des primes déplafonnées pour récompenser votre performance.
• "Food Lover" Package : Des tickets restaurant pour chaque jour travaillé (pour goûter nos meilleurs restaurants, bien sûr !).
• Bien-être : Couverture d'assurance santé prise en charge, accès gratuit à l'application Calm et avantages liés au style de vie (sport, loisirs, voyages).
• Famille : Des politiques de congé parental (12 semaines entièrement rémunérées) et un soutien financier pour les événements familiaux (naissance, mariage, etc.).
• Croissance : Équipes internationales, environnement multiculturel et programmes d'apprentissage et de développement continus.

Nous croyons au mieux ensemble, et nous prônons un environnement inclusif pour tous, peu importe nos différences.Nous vous accueillons tel(le) que vous êtes. Si vous avez des besoins spécifiques, contactez-nous à AccessibleRecruitment@TheFork.com.

Pour en savoir plus sur TheFork, c'est par ici : https://www.careers.thefork.com

#LI-CO1

L'Aventure Field Sales Chez TheFork : Devenez un(e) Chasseur/Chasseuse de bonnes adresses ! 💚

Rejoignez-nous et défendez la culture du restaurant !

Chez TheFork, nous transformons les repas en moments inoubliables. Leader européen de la réservation de restaurants, présent dans 11 pays, notre mission est de connecter les meilleurs restaurants du monde à une communauté de convives fidèles. Notre succès ? C'est le duo de choc :

📱L'app TheFork : L'outil préféré des Dîneurs pour trouver leur prochaine table.

💻 TheFork Manager : Notre solution logicielle innovante pour aider nos Partenaires Restaurateurs à digitaliser leurs opérations et booster leur chiffre d'affaires.

Nous sommes une équipe internationale et passionnée, les "Forkies", guidée par le Respect, la Responsabilité, la Croissance et notre conviction que nous sommes Mieux Ensemble. Sois toi-même, Engage-toi pleinement et Rends-le mémorable !

🔥 Vos Missions : Un Volume d'Action, Zéro Ennui !

Vous êtes l'ambassadeur/ambassadrice de TheFork, le moteur de notre expansion sur le terrain.

• Chasse Active & Quotidienne : Votre bureau, c'est la ville ! Après avoir ciblé des restaurants, vous êtes constamment sur le terrain. On vise minimum 10 Rdvs, assis une bonne heure avec le client. Et on pousse un max de portes: vous aimez ce volume, car chaque rencontre est une opportunité.
• De la Prosp au Closing : Vous contactez de manière proactive les propriétaires et responsables pour décrocher des rendez-vous afin de démontrer en direct comment TheFork Manager va révolutionner leur gestion de tables, optimiser leur remplissage et leur simplifier la vie au quotidien.
• Consultant(e) Stratégique : Vous écoutez les besoins du restaurateur, puis vous mettez en lumière les opportunités uniques qu'offrent notre logiciel et notre vaste réseau de convives. Véritable conseiller/conseillère, vous montrez la valeur ajoutée et le ROI.
• Objectif Réussite : Vous assurez un suivi structuré et rigoureux de vos prospects jusqu'à ce que l'accord soit signé et que le restaurant soit publié avec succès en ligne. Vous êtes responsable de leurs 3 premiers mois de lancement, avec l’appui d’un Account Manager et d’un Customer Product Success.

🌟 Qui Vous Êtes : L'ADN du Succès

Nous cherchons un(e) Field Sales conquérant, autonome et astucieux, prêt(e) à relever les défis de la vente en B2B dans le secteur de la restauration.

• Le Chiffre dans la Peau : L’objectif, c’est de dépasser l’objectif. Vous êtes allergique à l’échec, vous êtes réputé pour vos résultats. Vous êtes à l'aise pour conclure des accords lors d'un seul rendez-vous.
• Expérience Confirmée : Vous avez une expérience avérée en vente et en développement commercial, idéalement en B2B et/ou dans l'Hôtellerie/Restauration. Vous êtes efficace dans les négociations à court terme. Vos chiffres le prouvent.
• Tech & Food Lover : Vous êtes amateur/amatrice de gastronomie avec un fort intérêt pour les produits numériques et technologiques.
• Soft Skills au Top : Compétences persuasives, excellentes capacités d'influence et facilité à connecter avec n’importe qui, organisation hors pair et capacité à prospérer dans un environnement rapide. Goût du challenge.
• Langues : Français courant indispensable et bonne maîtrise de l'anglais.
• Outils : Maîtrise de suite Google et à l'aise avec les logiciels CRM

🚀 Ce que TheFork Vous Offre : Des Avantages Qui Font la Différence

Nous mettons les bouchées doubles pour nos Forkies !

• Sécurité & Récompense : Un CDI avec un salaire fixe compétitif et des primes déplafonnées pour récompenser votre performance.
• "Food Lover" Package : Des tickets restaurant pour chaque jour travaillé (pour goûter nos meilleurs restaurants, bien sûr !).
• Bien-être : Couverture d'assurance santé prise en charge, accès gratuit à l'application Calm et avantages liés au style de vie (sport, loisirs, voyages).
• Famille : Des politiques de congé parental (12 semaines entièrement rémunérées) et un soutien financier pour les événements familiaux (naissance, mariage, etc.).
• Croissance : Équipes internationales, environnement multiculturel et programmes d'apprentissage et de développement continus.

Nous croyons au mieux ensemble, et nous prônons un environnement inclusif pour tous, peu importe nos différences.Nous vous accueillons tel(le) que vous êtes. Si vous avez des besoins spécifiques, contactez-nous à AccessibleRecruitment@TheFork.com.

Pour en savoir plus sur TheFork, c'est par ici : https://www.careers.thefork.com

#LI-CO1

• Être Extraordinaireen favorisant un leadership collectif qui inspire une créativité véritablement transformationnelle.
• Créer un environnement Ouverten trouvant l'équilibre parfait entre l'épanouissement de nos collaborateurs et la satisfaction de nos clients, le tout fondé sur une confiance mutuelle.
• Diriger avec Optimisme en stimulant activement la croissance et le développement pour mobiliser l'ensemble de notre organisation.
  
  

• Vous intégrez l’équipe Planning, en charge de la planification média 360 (Online ET Offline) pour Google sur des objectifs de branding
• Vous intervenez de la recommandation de leviers à la suite du brief client jusqu’au bilan de fin de campagne. 
• Vous mettez en œuvre les process et alimentez la plateforme média avec les informations clés des campagnes pour suivre les investissements budgétaires
• Vous échangez au quotidien avec vos homologues MFG basés à Londres. 
• Les différentes étapes sont coordonnées avec l’ensemble des autres disciplines (stratégie, différentes expertises & acheteurs, analytics…).

• De formation supérieure Bac + 4/5 avec une spécialisation Marketing/Communication, vous justifiez d'une expérience d'au moins 3 à 4 ans en agence média.
• Votre anglais est courant (écrit et oral) 
• Vous êtes analytique, aimez les chiffres et souhaitez comprendre la donnée pour la placer au cœur des réflexions média.
• Vous avez une bonne connaissance des canaux média online & offline dans leur orchestration et exécution.
• Vous avez des qualités de rédaction et de présentation; et êtes de nature agile, curieux et autonome.
• Vous avez d'excellentes compétences organisationnelles, une attention particulière aux détails, et une bonne compréhension des problématiques de facturation.
• Une expérience avec des hubs internationaux serait un plus.

• Télétravail : jusqu'à 2 jours par semaine et 2 semaines complètes à prendre en deux fois dans l’année.
• Jours de repos supplémentaires : Deux jours de repos supplémentaires offerts, dont le lundi de Pentecôte.
• Soutien pour l'endométriose : 5 jours de télétravail additionnels par mois pour les collaborateurs souffrant d’endométriose.
• Politique handicap : 3 jours d'absence autorisés payés par an, accès à des Chèques Emploi Service Universel, et accompagnements spécifiques pour les collaborateurs ayant une RQTH.
• Missions solidaires possibles via le programme We care and we act.
• Accès à des outils performants et à la pointe de la technologie pour la gestion des campagnes (y compris des outils internes de reporting).

• Entretien avec l’équipe recrutement : Un premier entretien téléphonique ou par vidéoconférence avec l’équipe Talent. Cela nous permettra de mieux connaître vos compétences et votre expérience, et vous donnera l'occasion de poser des questions sur le poste et l'entreprise.
• Entretiens opérationnels : Une rencontre avec vos futurs managers. Au moins un entretien physique est obligatoire.
• Étude de cas : Réalisation d'un Business Case pour évaluer votre capacité d'analyse, votre rigueur, votre résolution de problèmes et votre maîtrise des outils.

About the job

Since Alma's creation in 2018, our growth has been exceptional with hundreds of new merchants adopting our solutions every month. We currently collaborate with 19 000+ merchants across 10 European countries, and the acquisition of new accounts is a pivotal focus for us. As a Business Development Representative, you will play a crucial role in expanding our SMB customer base and contribute directly to Alma's sales success.

As a Sales Development Representative (SDR), your impact at Alma will be immediate and tangible: you will directly contribute to increasing payment volumes processed by Alma while growing our SMB merchant portfolio (for French and Spanish market). You will have the satisfaction of helping the team closing deals within weeks and in manifesting Alma as a European player.

About the mission

Reporting to the Head of Sales SMB, your main responsibilities are:

• Develop Alma's sales activity using the tools available (telephone/email/social networks, Sales navigator...) and closely work with the Growth team to actively prospect on a defined block of verticals with merchants having an annual turnover of less than €10M€
• Generate lists of prospects in collaboration with the Growth and Marketing teams
• Implement a prospecting strategy and actively follow-up targets in order to qualify their needs and identify potential projects
• Obtaining qualified appointments for your Account Executives
• Track and monitor your activity and find the best methods to improve the prospecting process.

You will also benefit from an ongoing coaching/training program that will enable you to develop strong commercial, e-commerce and payment skills.

About you 

You will be a good fit for the role if:

• Experience: 1-2 years of experience in a similar role (internships and apprenticeships included). Experience in selling B2B solutions and knowledge of the e-commerce will be a plus!
• Language: Fluency in German and English
• Strong communication skills: you are very at ease when interacting with prospects, clients or any stakeholders of the industry, and you always ensure the appropriate level of reporting internally
• Structured: you are a quick learner who rapidly gets up to speed in understanding the challenges faced by merchants
• Rigorous and organized: you advance in a methodical manner and follow your prospects to the end
• Ambitious and driven by challenge: you have a strong desire to exceed your goals
• You want to make an impact and drive excellence in a fast growing company

About the recruitment process

• Phone interview with Recruiter (30 min)
• Remote interview with Hiring manager (45 min)
• A written case study to complete at home, following by an on-site/remote case study presentation (60 min)
• On-site Final interview with VP Sales (30 min) & Team Fit interview (30 min)
• Reference check

About Alma

At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving 

About the team

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we’ve empowered over 21,000 merchants and 8 million consumers.

With 360+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe—and we’re just getting started.

Alma is the company for you if are looking for:

Collective intelligence is the driving force behind Alma: we are looking for open-minded, curious, and ambitious people who want to actively participate in this exponential growth.

To continue to deliver an optimal purchasing experience and absolute ease of use, all teams at Alma (Tech, Product, Sales, Operations, Data, Risk, Finance, Compliance, Legal, Marketing and People) will strengthen their members to maintain the highest standards of quality and trust while pushing these innovations at Alma’s pace.

Account Executive – Small Market (SMB)

Your missions

• Identify, target and win new SMB accounts (€2M–€10M turnover) in the French e-commerce and retail sectors
• Own the entire sales cycle: prospecting, qualification, negotiation and contract signature
• Engage primarily with C-Level executives and key decision-makers

• Represent Alma at trade shows and conferences in France and Europe

• Actively contribute to optimizing sales processes to support Alma's scalability

What we're looking for

• Minimum 2 years in sales, business development or a related field
• Ideally within a fast-growing Tech or SaaS company
• Proven track record of winning new SMB accounts and consistently hitting revenue targets

• Excellent communication, negotiation and presentation skills
• Ability to think strategically and execute tactically
• Proficient with CRM tools and sales tracking software
• Fluency in French and English (mandatory, as you'll work with both local and international clients)

About the recruitment process

Visio call with Lydia, our Talent Acquisition Manager (30')

Visio call with Margot, Hiring Manager (45') 

Business Case Study (60')

Final interview with Head of Sales SMB (45')

Team Fit interview (60') 

Our values

• Raise the bar
• Do the right thing
• Test, Learn, Repeat
• Make it happen
• Lead with humility

Diversity & Inclusion

At Alma, we're committed to fostering an environment where diversity and inclusion are at the heart of our values. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome.

As an equal opportunities employer we make sure the application process and our workplace is for everyone.

About the job

The growth at Alma is exponential: every month, hundreds of new merchants start using Alma. We work very hard to offer them an exceptional experience, at every stage of the journey.

As a Senior Account Manager, you'll have a key role in positioning Alma as a true business partner with our top merchants. In short, you'll be in charge of a portfolio of large accounts, with whom you'll work closely to make them successful.

You'll be arriving at the beginning of the experience. The Account Manager team was created in March 2021. There is still a lot to create! This means you'll have a key role in shaping the function.

Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training team and the Merchant Support team.

About the mission

In a nutshell, your key responsibilities will consist in:

• Manage, negotiate and retain a portfolio of large accounts. Establish trustful relationships with Alma’s large merchants. Be the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding, Training, Support).
• Deliver meaningful insights. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals.
• Identify key business opportunities. Identify up-sell/cross-sell opportunities on your accounts and develop strategic plans with the merchants. Ensure your accounts get the most out of Alma (maximise conversion, increase turnover, increase basket size) by leveraging the tools we have developed.
• Be the voice of merchants. Share insights and feedback from merchants with the Product & Engineering team and the wider organisation, helping to constantly improve our solution and the merchants' experience.

About you

You will be a good fit for the role if:

• You have ideally more than 5 years of relevant experiences (full-time permanent positions) in similar functions such as a Sales or an Account Manager / Shop manager in the Retail industry.
• We are seeking individuals who demonstrate coachability and a strong willingness to learn and grow.
• You’re fluent in French and a full professional proficiency in English are mandatory. 
• Commercial skills: You like finding new opportunities for mutual gains. You are at ease in negotiation & closing discussions.
• KPI Driven: You are comfortable and autonomous in managing your portfolio using identified key KPIs, you like talking numbers!
• Demanding and reliable: You set high goals for yourself. You don't compromise on the quality of your work, and you always deliver on your commitments.
• Empathetic: You easily get into other people's shoes. You are always keen to do the extra mile for clients to make them successful.
• Autonomous and driven: You know how to find the solution to an issue and look for the information you need. You are comfortable obtaining information from the Alma teams who can help you obtain solutions quickly (product, finance, risk, sales etc...)
• Great communicator: You have excellent written and oral communication skills. You know how to adapt to your audience.

You're not sure if you meet 100% of the criteria and that's making you hesitate to apply?

👉At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. 

So please take your chance, apply anyway ! 

About the recruitment process

• Recruiter interview (30 min)
• Remote Hiring Manager interview (45 min)
• On-site/Remote Business Case Study presentation (60 min)
• On-site Final interview with the VP Sales (30 min) + Team Fit (30-60 min)
• Reference check

#LI-Hybrid

About the company

At Alma, we’re reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 23,000 merchants and 10 million consumers. With a team of 360+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning...

About the mission

We're seeking an experienced Mid-Market Account Executive to join our team. This key position will play a crucial role in driving the company’s growth in Italy by identifying new business opportunities, building relationships with potential clients, and expanding our presence in local markets. The position is based in Milan, with occasional travel between Milan and Paris as needed.

In a nutshell, your key responsibilities are:

1) Market Analysis & Strategy

• Conduct thorough market research to identify potential growth areas and emerging trends
• Develop and implement strategic business plans to meet company growth objectives
• Analyse competitors and assess potential risks and opportunities
• Identify client needs and propose tailored solutions to meet their business objectives
• Negotiate contracts and close business deals that align with company goals

2) Sales & Revenue Growth

• Achieve and exceed revenue targets by generating leads and converting them into new business opportunities
• Develop and maintain a robust sales pipeline, from lead generation to deal closure
• Collaborate with the Sales and Marketing teams to create compelling proposals and presentations

3) Partnerships & Networking

• Identify and establish strategic partnerships to enhance business growth
• Attend industry events, conferences, and networking opportunities to promote the company and expand its market footprint

4) Reporting & Performance Tracking

• Prepare regular reports on sales, market performance, and strategic initiatives for senior management
• Monitor and evaluate the effectiveness of business development strategies, adjusting them to ensure sustained growth

About you

You'll be a good fit for the role if you have:

• Experience: minimum of 2 years of experience in sales, business development, or a related field, ideally within a fast-growing Tech or SaaS company, with a proven track record of successfully developing SMB's new business and achieving revenue targets
• Language: native Italian speaker and fluency in English are mandatory as you'll be working with both local and international clients
• You possess excellent communication, negotiation, and presentation skills, with the ability to think strategically and execute tactically
• You have a strong understanding of market dynamics in Europe, with a particular focus on Italy
• You're proficient in using CRM softwares and sales tracking tools

About the recruitment process

• Recruiter interview (30 min)
  
• Hiring Manager interview (45 min)
• Take-home case study and presentation
• Final interview with VP Sales (30 min)
• Team Fit interview (30-45 min)
• Reference Check

#LI-Hybrid

About the job

Since Alma's creation in 2018, its growth has been exponential: every month, hundreds of new merchants adopt our solutions and thousands of new customers use Alma for the first time.

As of today, Alma works with 23000+ merchants across 10 different European countries, and the acquisition of new Mid-Market accounts in the international markets is one of our pivotal focuses. As an Account Executive Mid-Market for the Benelux market, you will not only support all merchants who express their wish to install Alma’s solutions and discover their own challenges but also play a crucial role in expanding our customer base and contribute directly to Alma’s sales success.
 
If you’re looking for an opportunity to evolve in your sales career and you are ready to take on a dynamic, entrepreneurial challenge and contribute to a rapidly growing market, this is your chance to become a key player at Alma.

About the mission

As an Account Executive Mid-Market working for the Benelux market, your main responsibilities include:

• Managing the entire sales cycle (for both Outbound & Inbound) of new Mid-Market accounts (turnovers between €10M-€250M) from prospecting, leads qualification to negotiation and contract signature
  
• Engaging with C-Level Executives, acting as a trusted advisor to navigate their challenges and demonstrate the value of Alma’s solutions.
• Representing Alma at trade shows and conferences in Benelux and Europe
• Contributing to the optimisation of internal processes to support Alma's scalability
• Maximizing Alma’s take rate by ensuring activated merchants are fully optimized
• Organizing and tracking all sales activities via our CRM

About you 

You will be a good fit for the role if you have:

• You have 3-5 years of relevant experience in similar roles (excluding internships & apprenticeships), with a proven track record in B2B software sales.
• You are fluent in Dutch and English is mandatory
• You have excellent communication skills
• You have in-depth knowledge of navigating the full sales cycle, from prospecting to closing, with experience in negotiation and contract signing
• You have a strong organizational and structured approach to understanding the complexities of retailers' needs, with a high level of accountability and a methodical approach to ensure consistent follow-ups with prospects until closing

Your skills

• Strong sales orientation with an energetic approach
• Excellent analytical mindset
• Self-driven, curious, and proactive
• Comfortable working in a fast-paced environment
• Well organized with a structured approach

What would make you stand out from the crowd?

• You have experience(s) in the Payment / BNPL / E-commerce industry 
• You are proficient in using tools such as Salesforce, SalesLoft, or Modjo for efficient lead management and outreach

About the recruitment process

• Phone interview with Recruiter (30 mins)
• Remote interview with Hiring manager (60 mins)
• Remote / On-site Business case study presentation (60 mins)
• On-site Final interviews with VP Sales (30 mins) & the team (30 mins)
• Reference Check

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We are looking for a proven leader to join our Sales Engineering team to oversee the Enterprise Sales Engineering team at Fivetran. As a Senior Manager of Sales Engineering at Fivetran, you will manage a team of approximately 6-8 Sales Engineers. This team specializes in achieving the “technical win” in interacting with technical and business stakeholders across a multitude of verticals. In this strategic role, you will adopt and optimize the Fivetran playbook to maximize revenue growth while partnering closely with Fivetran Account Executives, Account Management, Marketing, and Partner Alliances, therefore interpersonal engagement and orchestration is essential. In addition, you will develop deep relationships with our technology and implementation partners to accelerate market share capture and joint success. 

The ideal candidate will be a high impact individual capable of driving outstanding business results & continual employee development. This leader is fully responsible for managing the team to generate exceptional results among your direct reports, accelerate the progression of business through the sales journey, and drive the technical win.

This is a full-time position based remotely in France, Ireland or the UK reporting to the Director of Sales Engineering, EMEA.  

What You'll Do

• Implement and optimize strategies to maximize revenue growth 
• Ensure that direct reports are providing timely and accurate technical leadership in the sales process 
• Coach your team members to maximize performance and prepare them for future roles 
• Affirm team is documenting opportunities to drive prospect engagements and communicate with in the team
• Be driven by data and affirm that we are capturing data for continuous forecast improvement
• Help your team win technically within key accounts 
• Collaborate with Sales Leadership on strategies and tactics to win new and maintain customers
• Communicate with your leadership and the sales leadership team the progression of opportunities and forecast technical wins
• Meet all defined goals and metrics
• Communicate and present complex solutions to C-level executives
• Provide market feedback to management team to optimize sales strategy and positioning
• Be an escalation point for key deals in the pre-sales process
• Work with product management and engineering teams to prioritize enhancements and technical issues

Skills We're Looking For

• Experience in Enterprise Sales Engineering as a Manager or Senior/Lead Sales Engineer for a SaaS platform
• Best in class communication skills
• Superior technical skills
• Proven experience collaborating with a peer Sales Director to mutually drive successful sales outcomes
• Extensive experience in Databases, Replication, Cloud Warehouses, and APIs
• Proven ability to lead a team of technically-minded direct reports
• A coach-first mentality 

Personal Attributes We're Looking For

• Honesty/integrity: Does not cut corners, earns and maintains trust, does what is RIGHT 
• Analytical skills: Able to create and leverage data insights to draw insightful conclusions
• Positive Attitude & Enthusiasm: Exhibits passion and a ‘can-do’ attitude
• Strategic Thinker: Ability to see and communicate the big picture in an inspiring way
• Ability to hire and develop ‘A’ players: Source, select, and sell top performers to join
• Ability to coach and develop team members: Coach team members in their current roles while also preparing them for career advancement 
• Flexibility/adaptability: Adjusts quickly to changing priorities and conditions 
• Detail-oriented and technical: Aptitude for understanding and teaching our technology
• Calm under pressure: Maintains stable performance under pressure or stress 
• Creative/innovative: Generate new and innovative approaches to problems 
• Listening skills: Lets others speak and seeks to understand their view points
• Openness to criticism/ideas: often solicits feedback and reacts calmly 

#LI-Remote #LI-LA1

À propos du poste

En tant qu'architecte des solutions partenaires au sein de l'équipe d'IA appliquée d'Anthropic, vous serez architecte avant-vente chargé d'entretenir des relations techniques avec nos intégrateurs de systèmes mondiaux et régionaux (GSI/RSI) et nos partenaires cloud (AWS et GCP). Vous renforcerez nos relations avec les partenaires clés pour accélérer les revenus indirects, permettre leurs pratiques d'IA et exécuter la stratégie GTM à long terme.

Responsabilités

• Partenariat technique stratégique : soyez un partenaire de réflexion technique pour l'équipe des partenariats Anthropic GTM, en apportant une expertise technique pour mieux comprendre l'environnement des partenaires, en pilotant des programmes stratégiques clés et en identifiant des opportunités pour approfondir leurs compétences techniques. Vous vous intégrez aux équipes techniques de GSI et des partenaires cloud pour mettre en œuvre leurs pratiques en matière d'IA, vous aider à résoudre les problèmes, promouvoir Anthropic au sein de leurs communautés de développeurs et servir de point d'accès pour les problèmes techniques complexes.
• Développement conjoint de solutions : Collaborer avec des partenaires pour identifier des applications GenAI spécifiques à grande valeur industrielle, développer des solutions conjointes et codifier des architectures de référence / bonnes pratiques afin d’accélérer le temps de déploiement
• Assistance aux offres clients : Intervenir directement pour débloquer des transactions clients stratégiques où les partenaires sont le principal vecteur de livraison, apportant une expertise technique approfondie et des conseils en architecture de solutions.
• Écosystème de partenaires et événements : représentez Anthropic lors d'événements partenaires tels que les ateliers clients GSI, les sommets AWS et les conférences sectorielles. Animer ou soutenir des événements, hackathons et sessions de formation technique destinés aux développeurs partenaires, en particulier pour les communautés ayant une expertise technique pointue. Retours sur les produits : validez et recueillez des retours sur les produits et services d'Anthropic, notamment en ce qui concerne les cas d'utilisation et modèles de déploiement des partenaires, et transmettez ces commentaires aux équipes Anthropic concernées afin d'éclairer la feuille de route du produit et la stratégie des partenaires.

Profil recherché

• Plus de 5 ans d'expérience dans des rôles techniques orientés clients et partenaires, tels que Architecte de Solutions, Ingénieur Commercial, Ingénieur Commercial Partenaires, Responsable de Compte Technique
• Expérience avérée de partenariats fructueux avec des intégrateurs de systèmes mondiaux et/ou des fournisseurs de services cloud pour résoudre des problèmes techniques complexes, de la conception initiale de la solution à sa mise en œuvre chez le client
• Capacité exceptionnelle à établir des relations avec diverses parties prenantes et à leur communiquer des concepts techniques, notamment des cadres supérieurs, des équipes informatiques et d'ingénierie, etc.
• Solides compétences en présentation et communication technique avec la capacité de traduire les exigences entre parties prenantes techniques et commerciales
• Expérience de la conception d'architectures cloud évolutives et de l'intégration avec des systèmes d'entreprise
• Familiarité avec les cadres et outils LLM courants ou une formation en apprentissage automatique ou en science des données
• Enthousiasme à l'idée de participer à une collaboration inter-organisationnelle, de trouver des compromis et de trouver un équilibre entre des priorités concurrentes
• L'amour de l'enseignement, du mentorat et de la réussite des autres
• Passion pour la réflexion créative sur la manière d'utiliser la technologie de façon sûre et bénéfique, et qui favorise ultimement l'avancement des systèmes d'IA sûrs.
  
  

About the role

As a Partners Solutions Architect on the Applied AI team at Anthropic, you will be a Pre-Sales architect focused on cultivating technical relationships with our Global and Regional System Integrators (GSIs/RSIs), and our cloud partners (AWS and GCP). You will strengthen our relationships with key partners to accelerate indirect revenue, enable their AI practices, and execute on long-term GTM strategy.

Responsibilities

• Strategic Technical Partnership: Be a technical thought partner to the Anthropic GTM partnerships team, providing technical expertise to better understand the partner landscape, driving key strategic programs, and identifying opportunities to deepen partner technical capabilities. Embed with GSI and cloud partner technical teams to enable their AI practices, support troubleshooting, evangelize Anthropic in their developer communities, and serve as an escalation point for complex technical issues.

• Joint Solution Development: Collaborate with partners to identify high value industry-specific GenAI applications, develop joint solutions and codify reference architectures / best practices to accelerate time to deployment

• Customer Deal Support:  Intervene directly to unblock strategic customer deals where partners are the primary delivery vehicle, providing deep technical expertise and solution architecture guidance.

• Partner Ecosystem & Events: Represent Anthropic at partner events such as GSI customer workshops, AWS summits, and industry conferences. Lead or support partner-specific developer events, hackathons, and technical enablement sessions, especially for technically native communities.Product Feedback: Validate and gather feedback on Anthropic's products and offerings, especially as they relate to partner use cases and deployment patterns, and deliver this feedback to relevant Anthropic teams to inform product roadmap and partner strategy.

You may be a good fit if you have

• 5+ years of experience in technical customer-facing/partner-facing roles such as Solutions Architect, Sales Engineer, Partner Sales Engineer, Technical Account Manager

• Track record of successfully partnering with GSIs and/or cloud providers to solve complex technical challenges, from initial solution design through customer delivery

• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more

• Strong presentation & technical communication skills with the ability to translate requirements between technical and business stakeholders

• Experience designing scalable cloud architectures and integrating with enterprise systems

• Familiarity with common LLM frameworks and tools or a background in machine learning or data science

• Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• A love of teaching, mentoring, and helping others succeed

• Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems

À propos du poste

En tant que membre de l'équipe d'IA appliquée chez Anthropic, vous serez un·e architecte avant-vente dont l'objectif est de devenir un conseiller technique de confiance qui aidera les grandes entreprises à comprendre la valeur de Claude et à définir leur vision de la manière dont elles peuvent intégrer et déployer Claude avec succès dans leur infrastructure technologique. Vous combinerez votre expertise technique approfondie avec des compétences en contact avec la clientèle pour concevoir des solutions LLM innovantes qui répondent à des défis commerciaux complexes tout en respectant nos normes élevées en matière de sécurité et de fiabilité.

En étroite collaboration avec nos équipes de ventes, de produits et d'ingénierie, vous guiderez les clients depuis la découverte technique initiale jusqu'à la réussite du déploiement. Vous mettrez à profit votre expertise pour aider les clients à comprendre les capacités de Claude, à développer des évaluations et à concevoir des architectures évolutives qui maximisent la valeur de nos systèmes d'IA.

Responsabilités :

• Travailler en partenariat avec les responsables de comptes pour comprendre en profondeur les besoins des clients et les traduire en solutions techniques, en veillant à l'adéquation entre les objectifs commerciaux et la mise en œuvre technique
• Agir en tant que conseiller·ère technique principal·e auprès des entreprises clientes tout au long de leur parcours d'adoption de Claude, de la découverte à l'évaluation initiale en passant par le déploiement. Vous devrez assurer la coordination interne entre plusieurs équipes et parties prenantes pour assurer la réussite des clients
• Assister les clients qui développent des projets avec l'API Claude et Claude pour le travail
• Créer et diffuser un contenu technique convaincant adapté à différents publics. Vous devrez être capable d'aller de l'approfondissement technique pour les équipes de développement et à des conversations axées sur la valeur commerciale avec les dirigeants.
• Guider les décisions d'architecture technique et aider les clients à intégrer efficacement Claude dans leur infrastructure technologique existante.
• Aider les clients à élaborer des cadres d'évaluation pour mesurer les performances de Claude dans leurs cas d'utilisation spécifiques.
• Identifier les modèles d'intégration courants et apporter des perspectives à nos équipes Produit et Ingénierie.
• Se rendre occasionnellement sur les sites des clients pour des ateliers, des approfondissements techniques et l'établissement de relations
• Maintenir une connaissance approfondie des derniers développements en matière de capacités LLM et de modèles de mise en œuvre

Profil recherché :

• Plus de 5 ans d'expérience dans des postes techniques en contact avec les clients, tels qu'architecte de solutions, ingénieur commercial ou responsable de compte technique
• Expérience de travail avec des entreprises clientes, dans le cadre de cycles d'achat complexes impliquant de multiples parties prenantes
• Capacité exceptionnelle à établir des relations avec diverses parties prenantes et à leur communiquer des concepts techniques, notamment des cadres supérieurs, des équipes informatiques et d'ingénierie, etc.
• Solides compétences en communication technique avec la capacité de traduire les exigences des clients entre les parties prenantes techniques et commerciales
• Expérience de la conception d'architectures cloud évolutives et de l'intégration avec des systèmes d'entreprise
• À l'aise avec Python
• Familiarité avec les cadres et outils LLM courants ou une formation en apprentissage automatique ou en science des données
• Enthousiasme à l'idée de participer à une collaboration inter-organisationnelle, de trouver des compromis et de trouver un équilibre entre des priorités concurrentes
• L'amour de l'enseignement, du mentorat et de la réussite des autres
• Excellentes compétences en matière de communication et de relations interpersonnelles, capables de transmettre des sujets complexes en termes facilement compréhensibles à un ensemble varié de parties prenantes externes et internes. Vous aimez collaborer avec d'autres organisations, faire des compromis et équilibrer des priorités concurrentes.
• Passion pour la réflexion créative sur la manière d'utiliser la technologie de façon sûre et bénéfique, et qui favorise ultimement l'avancement des systèmes d'IA sûrs.

Date limite de candidature : Aucune. Les candidatures seront examinées au fur et à mesure de leur réception.

About the role

As an Applied AI team member at Anthropic, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.

Responsibilities:

• Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation

• Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success

• Support customers building with both the Claude API and Claude for Work

• Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives

• Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack

• Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases

• Identify common integration patterns and contribute insights back to our Product and Engineering teams

• Travel occasionally to customer sites for workshops, technical deep dives, and relationship building

• Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns

You may be a good fit if you have:

• 5+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager

• Native French speaker with fluent English proficiency

• Experience working with enterprise customers, navigating complex buying cycles involving multiple stakeholders

• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more

• Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders

• Experience designing scalable cloud architectures and integrating with enterprise systems

• Comfortable with python

• Familiarity with common LLM frameworks and tools or a background in machine learning or data science

• Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• A love of teaching, mentoring, and helping others succeed

• Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems

Deadline to apply: None. Applications will be reviewed on a rolling basis. 

Who we are 

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.  

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.  

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.  

Key figures  

• 350+ employees across 14 offices in 11 European countries  
• 30+ nationalities represented, average age: 32  
• 10,000 corporate clients trust us  
• €80M in revenue in 2025, with a target of around €100M in 2026  
• Profitable for nearly two years  
• Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies  
• An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service  

A strong culture built around 4 core values  

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together. 
• Tenacity: We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA. 
• Transformation: Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact. 
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.