Veeam Software
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
Manager, Technical Account Manager
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The TAM Manager for Spain will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization. This role is pivotal in driving customer success, team performance, and strategic growth across the Spanish market. The ideal candidate will be a seasoned technical leader with strong customer engagement skills, a strategic mindset, and a passion for mentoring and developing high-performing teams.
What You’ll Do
- Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
- Act as a senior advisor and escalation point for strategic Spanish enterprise and government accounts.
- Drive customer satisfaction, retention, and expansion through proactive engagement and value realization.
- Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals.
- Participate in EMEA leadership forums and contribute to best practice development and standardization.
- Monitor team performance metrics and implement continuous improvement initiatives.
- Represent the Spanish region in EMEA PS strategy discussions and ensure local needs are addressed.
- Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives.
- Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency.
- Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.
What You’ll Bring
- 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
- Proven leadership experience in managing technical teams and driving customer success.
- Strong understanding of Veeam solutions or similar technologies.
- Excellent communication and stakeholder management skills.
- Fluent in Spanish and English; experience with Spanish enterprise or public sector clients is a plus.
- Strategic thinker with a track record of influencing business outcomes and contributing to growth.
- Data-driven, resilient, and collaborative with a customer-centric mindset.
- Comfortable operating in a dynamic environment with evolving priorities and high accountability.
What You’ll Get
- 22 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance for employees and dependents through Sanitas, with unlimited coverage in-network and 90% coverage out-of-network medical services
- Life insurance with enhanced coverage and increased benefit for accidental death
- Disability insurance with enhanced coverage and increased benefit for accidental disability
- Enrollment in Spanish public health and social security system, including maternity/paternity care, unemployment benefits, and pension contributions
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
#LI-JB1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Senior Technical Account Manager
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Technical Account Manager (TAM) is a strategic, customer-facing role dedicated to supporting a portfolio of Veeam’s largest and most complex Enterprise and VCSP accounts. Acting as a trusted technical advisor, this role focuses on maximizing the value of Veeam solutions by aligning technology with customer business goals, accelerating data management outcomes, and providing both technical and strategic guidance across the customer lifecycle.
What You’ll Do
- Build deep understanding of customer business priorities, operating models, IT strategies, and data center environments
- Act as a trusted advisor and subject matter expert on Veeam solutions
- Support issue management, escalations, and resolution in collaboration with Support and Engineering teams
- Provide guidance on operational planning, risk mitigation, and deployment strategies
- Serve as the primary technical advocate for the customer across internal cross-functional teams (Sales, Support, Engineering, Product, etc.)
- Lead regular operational cadence calls and conduct Quarterly Business Reviews (QBRs)
- Perform health checks of Veeam environments and recommend optimizations and best practices
- Partner with Sales teams to identify new opportunities and drive account growth
- Deliver knowledge transfer sessions, best practices, and lessons learned to customers
- Manage multiple accounts and projects simultaneously in a dynamic environment
- Travel up to 50% to support customer engagements
Technologies You’ll Work With
Veeam Data Platform, VMware, Microsoft (Windows/Active Directory), Cloud (AWS, Azure, GCP), Virtualization, Enterprise Storage, Backup & Recovery, Networking Protocols, Data Center Infrastructure, Business Continuity, DevOps environments
What You’ll Bring
- Strong experience in Technical Account Management, Pre-Sales Engineering, or similar customer-facing technical roles
- Deep knowledge of data protection, data management, and backup solutions
- Hands-on experience with virtualization technologies (VMware, Hyper-V)
- Solid understanding of enterprise infrastructure, storage, networking, and cloud architectures
- Experience supporting enterprise customers and managing complex environments
- Strong troubleshooting, escalation management, and problem-solving skills
- Proven ability to manage multiple accounts and projects simultaneously
- Excellent communication, presentation, and stakeholder management skills
- Ability to translate technical concepts into business value
Bonus Skills
- Certifications such as VMCE, VMCA, VMware VCP, Microsoft MCSE
- Experience with VCSP environments or service provider ecosystems
- Exposure to data analytics and advanced data management strategies
- Project Management experience
- Experience with hybrid and multi-cloud environments
What You’ll Get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-CC1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Technical Account Manager - Iberia
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.
The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
Location: Based in Barcelona (Work from Home combined with face-to-face customer visits)
What You'll Do
- Provide input to the writing of proposals and Statements of Work
- Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyse installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
What You'll Bring:
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (A combination of education and experience will be considered)
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship-building skills
- Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
- Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
- Experience with Data Management, Data Protection, Data Analytics
- Extensive experience with Data Center, Business Continuity and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Business proficient in Spanish and English
What You'll Get:
- 22 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance for employees and dependents through Sanitas, with unlimited coverage in-network and 90% coverage out-of-network medical services
- Life insurance with enhanced coverage and increased benefit for accidental death
- Disability insurance with enhanced coverage and increased benefit for accidental disability
- Enrollment in Spanish public health and social security system, including maternity/paternity care, unemployment benefits, and pension contributions
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If the applicant is permanently present outside Spain, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in Spain.
#LI-JB1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Technical Account Manager
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.
The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
Location: Based in Rome (Work from Home combined with face-to-face customer visits)
What You'll Do
- Provide input to the writing of proposals and Statements of Work
- Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyse installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
What You'll Bring:
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (A combination of education and experience will be considered)
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship-building skills
- Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
- Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
- Experience with Data Management, Data Protection, Data Analytics
- Extensive experience with Data Center, Business Continuity and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Business proficient in Italian and English
What You'll Get:
- 26 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Statutory pension and illness coverage via INPS contributions
- Private medical insurance for employees and dependents
- Life and disability insurance with enhanced coverage
- Accidental death and disability coverage with increased benefit for Dirigenti roles
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If the applicant is permanently present outside Italy, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in Italy.
#LI-JB1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Technical Account Manager
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.
The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
Location: Austria
What You'll Do
- Provide input to the writing of proposals and Statements of Work
- Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyse installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
What You'll Bring:
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (A combination of education and experience will be considered)
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship-building skills
- Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
- Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
- Experience with Data Management, Data Protection, Data Analytics
- Extensive experience with Data Center, Business Continuity and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Business proficient in German and English
What You'll Get:
Veeam offers benefits that support your whole self:
- 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Statutory health, pension, and accident insurance
- Access up to 12 therapy sessions at no cost, along with legal and financial advice services.
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of Austria, Veeam reserves the right to decline the application for this position. #LI-JK1 #LI-REMOTE
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Technical Account Manager
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.
The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
Location: Austria
What You'll Do
- Provide input to the writing of proposals and Statements of Work
- Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyse installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
What You'll Bring:
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (A combination of education and experience will be considered)
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship-building skills
- Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
- Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
- Experience with Data Management, Data Protection, Data Analytics
- Extensive experience with Data Center, Business Continuity and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Business proficient in German and English
What You'll Get:
Veeam offers benefits that support your whole self:
- 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Statutory health, pension, and accident insurance
- Access up to 12 therapy sessions at no cost, along with legal and financial advice services.
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of Austria, Veeam reserves the right to decline the application for this position. #LI-JK1 #LI-REMOTE
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Enterprise Architect
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Enterprise Architect is responsible for designing, documenting, and leading the implementation of technical solutions for customers following the sale of Veeam products. This role bridges customer business requirements with Veeam’s technology, ensuring solutions are scalable, secure, and aligned with best practices, while also supporting partner-driven implementations.
The position involves technical leadership, customer consultation, and collaboration with internal teams to deliver successful outcomes—particularly for large enterprise customers undergoing digital transformation.
Beyond direct design and delivery, the Enterprise Architect develops reference architectures and design guidelines that standardize deployments across both customer-led and partner-led projects. Additionally, they collaborate with pre-sales teams to ensure a smooth transition from initial solution design to implementation.
What You’ll Do
Technical Discovery & Analysis
- Conduct technical discovery sessions with customers to assess their existing IT landscape and requirements.
- Identify opportunities for improvement and architecture enhancements based on Veeam solutions.
Solution Design, Documentation & Reference Architectures
- Design both high-level and detailed solution architectures tailored to customer environments.
- Create low-level design documents and detailed technical specifications to guide implementation teams.
- Develop and maintain reference architectures to standardize solution deployments across both direct customer implementations and partner-led projects.
- Prepare comprehensive technical documentation, including architecture diagrams, design specifications, and implementation plans
- Ensure solution designs adhere to security, compliance, and scalability best practices.
Project Definition & Estimation
- Work with Project Managers and stakeholders to define project scope, deliverable, timelines, and resource requirements.
- Provide level-of-effort estimations to support project planning and resource allocation.
Implementation Support & Technical Leadership
- Provide technical oversight during solution deployment and post-sales implementation.
- Assist in proof-of-concept (PoC) projects and technical workshops to validate solution architectures.
- Support and guide partner-driven deployments, ensuring they follow Veeam’s best practices and technical standards.
- Support troubleshooting efforts and resolve complex implementation challenges.
Collaboration & Stakeholder Engagement
- Work closely with Pre-Sales, Sales, and Customer Success teams to ensure a smooth handover from pre-sales engagements to deployment.
- Engage with customers, partners, and internal teams to ensure successful solution adoption.
- Serve as a trusted technical advisor, translating business objectives into effective technical strategies.
- Communicate technical details effectively with both technical and non-technical stakeholders
Continuous Improvement & Technology Innovation
- Evaluate emerging technologies (especially in containers, security, and hybrid cloud) to enhance solution architectures.
- Contribute to the development and update of internal best practices and technical standards. improving delivery efficiency and partner enablement.
What You’ll Bring
- IT experience, including in a solution architecture or technical leadership role.
- Deep expertise in data protection, backup & recovery, disaster recovery (DR), and cybersecurity.
- Hands-on experience with containers (Docker, Kubernetes) and container security in enterprise environments.
- Strong technical knowledge of virtualization (VMware, Hyper-V), cloud platforms (AWS, Azure, GCP), and storage systems.
- A record of leading transformation projects for large enterprise customers, ensuring technical solutions support business-wide digital evolution.
- Strong understanding of networking, security, compliance frameworks (ISO 27001, NIST, etc.), and IT governance.
- Excellent problem-solving, analytical, and communication skills with a strong ability to work with both technical and non-technical stakeholders.
- Experience working in a post-sales consulting, professional services, or solution delivery role with direct customer engagement
- Frequent collaboration with internal teams (Professional Services, Pre-Sales, Sales, Partners).
- Customer and partner engagement, ensuring alignment between business objectives and technical solutions.
- Potential travel to support global enterprise deployments (up to 50%)
Bonus Skills
- Experience with automation & scripting (PowerShell, Python).
- Familiarity with large-scale IT infrastructure deployments.
- Proven ability to work autonomously and drive innovation.
- TOGAF (or equivalent enterprise architecture certification) – preferred.
- Veeam VMCE – preferred.
- Relevant certifications in cloud, security, or virtualization, such as:
- AWS/Azure Solutions Architect
- VMware VCP
- CISSP (Cybersecurity Certification)
Please note: If an applicant is permanently located outside of Egypt, Veeam reserves the right to decline the application for this position.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Technical Account Manager, Nordics
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Veeam is seeking an experienced Technical Account Manager (TAM) in Denmark to serve as a trusted advisor and dedicated technical liaison for our enterprise customers. In this high-impact role, you will drive customer success by ensuring Veeam’s solutions are optimally implemented, aligned with the customer’s business continuity and data management objectives, and delivering maximum value. As a TAM, you sit at the intersection of technology and business – partnering closely with customers to accelerate their time-to-value with Veeam, proactively preventing issues through best-practice guidance, and acting as the customer’s advocate inside Veeam. This position is strategically important to Veeam’s vision of enabling data resilience: TAMs manage some of Veeam’s most significant customers, helping to maximize adoption, retention, and expansion of Veeam products by making our solutions indispensable to their operations. If you are passionate about customer success, have deep technical expertise in IT infrastructure, and excel at building relationships, this role offers the opportunity to make a real impact for Veeam’s customers and contribute to our continued market leadership in data protection.
Location: Based in Sweden (Work from Home combined with face-to-face customer visits)
What You'll Do
As a Technical Account Manager at Veeam, your responsibilities will include:
- Customer Onboarding & Engagement Planning: Lead the onboarding of new business customers in Denmark, including kickoff meetings and initial solution architecture planning. Ensure a smooth deployment of Veeam solutions by coordinating stakeholder introductions, gathering requirements, and setting up success criteria and engagement plans from day one.
- Proactive Account Management: Manage a portfolio of strategic customer accounts with a proactive, consultative approach. Conduct regular health checks, risk assessments, and environment reviews to gauge the customer’s data protection status and identify improvement areas. Develop tailored recommendations and best practice guidance to optimize customers Veeam environments for performance, security, and reliability.
- Technical Guidance & Project Coordination: Oversee all aspects of Veeam’s professional services engagements for your accounts, from planning and design to coordination of implementation efforts. Provide input into the creation of proposals and Statements of Work (SOW) for new services or projects. Ensure projects are effectively managed – including developing project plans, timelines, communication cadence, and resource coordination – so that deployments and initiatives stay on track. While the TAM role is advisory (one day per week per customer) rather than hands-on implementation, you will closely guide and mentor the customer (and partner or internal teams) through the successful execution of Veeam solution rollouts.
- Issue Escalation & Advocacy: Act as the primary point of contact for your customers’ technical needs and ensure their issues are addressed with urgency. Quarterback support escalations by working directly with Veeam Support and Product
- Quarterly Business Reviews & Executive Reporting: Prepare and deliver regular Quarterly Business Review (QBR) meetings for each of your customers. In these executive-level reviews, you will highlight achievements from the last quarter, review key metrics and support cases, and demonstrate the ROI and business value realized from Veeam’s solutions.
- Knowledge Transfer & Best Practices: Serve as a Veeam subject-matter expert, providing ongoing guidance and knowledge transfer to customers. This includes delivering hands-on workshops or training sessions (onsite or remote) to increase the customer’s proficiency with Veeam’s products. You will develop custom best-practice documentation, white papers, architectural diagrams or runbooks as needed to support the customer’s environment.
- Monitoring & Reporting: Continuously document customer environments and activities. Maintain up-to-date records of the customer’s Veeam deployment (configurations, changes, health check results, etc.) and of all engagements/deliverables provided. Provide regular status updates and reports to customers and internal stakeholders (sales, customer success) on ongoing projects, support tickets, and value delivered.
- Cross-Functional Collaboration: Collaborate closely with other Veeam teams to ensure holistic support for the customer. You will work with Customer Success Managers to share insights and support overall account health and renewal readiness. Partner with Sales and Account Managers to identify up-sell or cross-sell opportunities, and assist in demonstrating the value of TAM services to new prospects or renewals. Coordinate with Veeam’s Professional Services consultants or VASP partners if projects require deeper technical implementation work, ensuring a seamless experience for the customer.
- Continuous Improvement: Provide feedback and insights to improve Veeam’s processes, services, and products. You’ll leverage your frontline experience to suggest enhancements to TAM methodologies, contribute to the development of best practice templates, and help evolve our service offerings. Internally, you may mentor new TAMs or share knowledge across the team, fostering a culture of excellence and continuous learning within Veeam’s Technical Account Management practice.
What You'll Bring:
- Technical Expertise: Strong hands-on experience with Veeam’s core products and a broad background in enterprise IT infrastructure. You should have significant knowledge of data center technologies, including virtualization (VMware vSphere and Microsoft Hyper-V), operating systems (Windows and Linux), networking (Ethernet, Fibre Channel), and storage/backup systems (experience with technologies from vendors like EMC, NetApp, IBM, HP, etc. is a plus). Familiarity with cloud platforms and services (IaaS/PaaS) and their integration with backup and DR strategies is expected.
- Problem Solving & Project Management: Proven experience in IT consulting, systems engineering, or technical project management, preferably in a customer-facing capacity. You have a track record of successfully managing multiple projects or accounts simultaneously, coordinating cross-functional teams and meeting deliverables.
- Communication & Customer Engagement: Excellent communication and interpersonal skills. You excel at building relationships with customers and can confidently engage at various levels of seniority – from technical engineers to CIOs.
- Education & Certifications: Degree in a relevant technology field (or equivalent combination of education and experience). Industry certifications are highly regarded
- Domain Knowledge: Solid understanding of data management, data protection, backup/DR, and business continuity practices.
- Language: Fluency in Swedish and English (written and spoken) is required.
Bonus skills:
- Veeam Expertise: Previous experience in a Technical Account Manager, Customer Success Manager, or Consulting Systems Engineer role for a software or IT services company. Direct experience supporting data backup, disaster recovery, or cloud data management solutions in enterprise environments is a strong plus.
- Additional Certifications: Veeam Certified Architect (VMCA) certification, or vendor-specific certifications related to storage, cloud, or security (e.g. AWS/Azure Solutions Architect, Cisco networking, CISSP) would be an asset, demonstrating a well-rounded technical skill set.
- Soft Skills: Demonstrated ability in strategic planning, seeing the “big picture” for customers. Experience in handling challenging customer situations or critical escalations with calmness and professionalism. A proactive mindset with a passion for continuous learning and staying updated on industry trends.
What You'll Get:
- 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private health insurance with priority access to treatment
- Life insurance with enhanced coverage and child benefit
- Disability insurance after 90 days of illness
- Accident insurance covering work and commute
- Supplemental pension with employer contribution
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
*The role is based in Sweden with the ability to work remotely/from home, combined with travel for on-site customer visits as needed.
Please note: If an applicant is permanently located outside of the Sweden, Veeam reserves the right to decline the application for this position.
#LI-Remote
#LI-AG2
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Technical Account Manager, Nordics
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Veeam is seeking an experienced Technical Account Manager (TAM) in Denmark to serve as a trusted advisor and dedicated technical liaison for our enterprise customers. In this high-impact role, you will drive customer success by ensuring Veeam’s solutions are optimally implemented, aligned with the customer’s business continuity and data management objectives, and delivering maximum value. As a TAM, you sit at the intersection of technology and business – partnering closely with customers to accelerate their time-to-value with Veeam, proactively preventing issues through best-practice guidance, and acting as the customer’s advocate inside Veeam. This position is strategically important to Veeam’s vision of enabling data resilience: TAMs manage some of Veeam’s most significant customers, helping to maximize adoption, retention, and expansion of Veeam products by making our solutions indispensable to their operations. If you are passionate about customer success, have deep technical expertise in IT infrastructure, and excel at building relationships, this role offers the opportunity to make a real impact for Veeam’s customers and contribute to our continued market leadership in data protection.
Location: Based in Denmark (Work from Home combined with face-to-face customer visits)
What You'll Do
As a Technical Account Manager at Veeam, your responsibilities will include:
- Customer Onboarding & Engagement Planning: Lead the onboarding of new business customers in Denmark, including kickoff meetings and initial solution architecture planning. Ensure a smooth deployment of Veeam solutions by coordinating stakeholder introductions, gathering requirements, and setting up success criteria and engagement plans from day one.
- Proactive Account Management: Manage a portfolio of strategic customer accounts with a proactive, consultative approach. Conduct regular health checks, risk assessments, and environment reviews to gauge the customer’s data protection status and identify improvement areas. Develop tailored recommendations and best practice guidance to optimize customers Veeam environments for performance, security, and reliability.
- Technical Guidance & Project Coordination: Oversee all aspects of Veeam’s professional services engagements for your accounts, from planning and design to coordination of implementation efforts. Provide input into the creation of proposals and Statements of Work (SOW) for new services or projects. Ensure projects are effectively managed – including developing project plans, timelines, communication cadence, and resource coordination – so that deployments and initiatives stay on track. While the TAM role is advisory (one day per week per customer) rather than hands-on implementation, you will closely guide and mentor the customer (and partner or internal teams) through the successful execution of Veeam solution rollouts.
- Issue Escalation & Advocacy: Act as the primary point of contact for your customers’ technical needs and ensure their issues are addressed with urgency. Quarterback support escalations by working directly with Veeam Support and Product
- Quarterly Business Reviews & Executive Reporting: Prepare and deliver regular Quarterly Business Review (QBR) meetings for each of your customers. In these executive-level reviews, you will highlight achievements from the last quarter, review key metrics and support cases, and demonstrate the ROI and business value realized from Veeam’s solutions.
- Knowledge Transfer & Best Practices: Serve as a Veeam subject-matter expert, providing ongoing guidance and knowledge transfer to customers. This includes delivering hands-on workshops or training sessions (onsite or remote) to increase the customer’s proficiency with Veeam’s products. You will develop custom best-practice documentation, white papers, architectural diagrams or runbooks as needed to support the customer’s environment.
- Monitoring & Reporting: Continuously document customer environments and activities. Maintain up-to-date records of the customer’s Veeam deployment (configurations, changes, health check results, etc.) and of all engagements/deliverables provided. Provide regular status updates and reports to customers and internal stakeholders (sales, customer success) on ongoing projects, support tickets, and value delivered.
- Cross-Functional Collaboration: Collaborate closely with other Veeam teams to ensure holistic support for the customer. You will work with Customer Success Managers to share insights and support overall account health and renewal readiness. Partner with Sales and Account Managers to identify up-sell or cross-sell opportunities, and assist in demonstrating the value of TAM services to new prospects or renewals. Coordinate with Veeam’s Professional Services consultants or VASP partners if projects require deeper technical implementation work, ensuring a seamless experience for the customer.
- Continuous Improvement: Provide feedback and insights to improve Veeam’s processes, services, and products. You’ll leverage your frontline experience to suggest enhancements to TAM methodologies, contribute to the development of best practice templates, and help evolve our service offerings. Internally, you may mentor new TAMs or share knowledge across the team, fostering a culture of excellence and continuous learning within Veeam’s Technical Account Management practice.
What You'll Bring:
- Technical Expertise: Strong hands-on experience with Veeam’s core products and a broad background in enterprise IT infrastructure. You should have significant knowledge of data center technologies, including virtualization (VMware vSphere and Microsoft Hyper-V), operating systems (Windows and Linux), networking (Ethernet, Fibre Channel), and storage/backup systems (experience with technologies from vendors like EMC, NetApp, IBM, HP, etc. is a plus). Familiarity with cloud platforms and services (IaaS/PaaS) and their integration with backup and DR strategies is expected.
- Problem Solving & Project Management: Proven experience in IT consulting, systems engineering, or technical project management, preferably in a customer-facing capacity. You have a track record of successfully managing multiple projects or accounts simultaneously, coordinating cross-functional teams and meeting deliverables.
- Communication & Customer Engagement: Excellent communication and interpersonal skills. You excel at building relationships with customers and can confidently engage at various levels of seniority – from technical engineers to CIOs.
- Education & Certifications: Degree in a relevant technology field (or equivalent combination of education and experience). Industry certifications are highly regarded
- Domain Knowledge: Solid understanding of data management, data protection, backup/DR, and business continuity practices.
- Language: Fluency in Danish and English (written and spoken) is required.
Bonus skills:
- Veeam Expertise: Previous experience in a Technical Account Manager, Customer Success Manager, or Consulting Systems Engineer role for a software or IT services company. Direct experience supporting data backup, disaster recovery, or cloud data management solutions in enterprise environments is a strong plus.
- Additional Certifications: Veeam Certified Architect (VMCA) certification, or vendor-specific certifications related to storage, cloud, or security (e.g. AWS/Azure Solutions Architect, Cisco networking, CISSP) would be an asset, demonstrating a well-rounded technical skill set.
- Soft Skills: Demonstrated ability in strategic planning, seeing the “big picture” for customers. Experience in handling challenging customer situations or critical escalations with calmness and professionalism. A proactive mindset with a passion for continuous learning and staying updated on industry trends.
What You'll Get:
- 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Monthly employer-paid allowance for private healthcare
- Monthly private pension allowance based on base salary
- Mandatory workers’ compensation and injury insurance
- Employer contributions to Danish social security schemes (including ATP, AUB, AES, AFU, maternity leave fund, and more)
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
*The role is based in Denmark with the ability to work remotely/from home, combined with travel for on-site customer visits as needed.
Please note: If an applicant is permanently located outside of the Denmark, Veeam reserves the right to decline the application for this position.
#LI-Remote #LI-AG2
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Team Manager, Technical Account Manager
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The TAM Team Leader for France will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization. This role is pivotal in driving customer success, team performance, and strategic growth across the French market. The ideal candidate will be a seasoned technical leader with strong customer engagement skills, a strategic mindset, and a passion for mentoring and developing high-performing teams.
What You’ll Do
- Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
- Act as a senior advisor and escalation point for strategic French enterprise and government accounts.
- Drive customer satisfaction, retention, and expansion through proactive engagement and value realization.
- Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals.
- Participate in EMEA leadership forums and contribute to best practice development and standardization.
- Monitor team performance metrics and implement continuous improvement initiatives.
- Represent the French region in EMEA PS strategy discussions and ensure local needs are addressed.
- Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives.
- Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency.
- Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.
What You’ll Bring
- 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
- Proven leadership experience in managing technical teams and driving customer success.
- Strong understanding of Veeam solutions or similar technologies.
- Excellent communication and stakeholder management skills.
- Fluent in French and English; experience with French enterprise or public sector clients is a plus.
- Strategic thinker with a track record of influencing business outcomes and contributing to growth.
- Data-driven, resilient, and collaborative with a customer-centric mindset.
- Comfortable operating in a dynamic environment with evolving priorities and high accountability.
What You’ll Get
- 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Mandatory public health insurance with broad medical coverage
- Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
- Life insurance with enhanced coverage above the Social Security ceiling
- State and supplementary pension contributions by Veeam
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
#LI-JB1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Enterprise Architect
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Enterprise Architect is responsible for designing, documenting, and leading the implementation of technical solutions for customers following the sale of Veeam products. This role bridges customer business requirements with Veeam’s technology, ensuring solutions are scalable, secure, and aligned with best practices, while also supporting partner-driven implementations.
The position involves technical leadership, customer consultation, and collaboration with internal teams to deliver successful outcomes—particularly for large enterprise customers undergoing digital transformation.
Beyond direct design and delivery, the Enterprise Architect develops reference architectures and design guidelines that standardize deployments across both customer-led and partner-led projects. Additionally, they collaborate with pre-sales teams to ensure a smooth transition from initial solution design to implementation.
What You’ll Do
Technical Discovery & Analysis
- Conduct technical discovery sessions with customers to assess their existing IT landscape and requirements.
- Identify opportunities for improvement and architecture enhancements based on Veeam solutions.
Solution Design, Documentation & Reference Architectures
- Design both high-level and detailed solution architectures tailored to customer environments.
- Create low-level design documents and detailed technical specifications to guide implementation teams.
- Develop and maintain reference architectures to standardize solution deployments across both direct customer implementations and partner-led projects.
- Prepare comprehensive technical documentation, including architecture diagrams, design specifications, and implementation plans
- Ensure solution designs adhere to security, compliance, and scalability best practices.
Project Definition & Estimation
- Work with Project Managers and stakeholders to define project scope, deliverable, timelines, and resource requirements.
- Provide level-of-effort estimations to support project planning and resource allocation.
Implementation Support & Technical Leadership
- Provide technical oversight during solution deployment and post-sales implementation.
- Assist in proof-of-concept (PoC) projects and technical workshops to validate solution architectures.
- Support and guide partner-driven deployments, ensuring they follow Veeam’s best practices and technical standards.
- Support troubleshooting efforts and resolve complex implementation challenges.
Collaboration & Stakeholder Engagement
- Work closely with Pre-Sales, Sales, and Customer Success teams to ensure a smooth handover from pre-sales engagements to deployment.
- Engage with customers, partners, and internal teams to ensure successful solution adoption.
- Serve as a trusted technical advisor, translating business objectives into effective technical strategies.
- Communicate technical details effectively with both technical and non-technical stakeholders
Continuous Improvement & Technology Innovation
- Evaluate emerging technologies (especially in containers, security, and hybrid cloud) to enhance solution architectures.
- Contribute to the development and update of internal best practices and technical standards. improving delivery efficiency and partner enablement.
What You’ll Bring
- IT experience, including in a solution architecture or technical leadership role.
- Deep expertise in data protection, backup & recovery, disaster recovery (DR), and cybersecurity.
- Hands-on experience with containers (Docker, Kubernetes) and container security in enterprise environments.
- Strong technical knowledge of virtualization (VMware, Hyper-V), cloud platforms (AWS, Azure, GCP), and storage systems.
- A record of leading transformation projects for large enterprise customers, ensuring technical solutions support business-wide digital evolution.
- Strong understanding of networking, security, compliance frameworks (ISO 27001, NIST, etc.), and IT governance.
- Excellent problem-solving, analytical, and communication skills with a strong ability to work with both technical and non-technical stakeholders.
- Experience working in a post-sales consulting, professional services, or solution delivery role with direct customer engagement
- Frequent collaboration with internal teams (Professional Services, Pre-Sales, Sales, Partners).
- Customer and partner engagement, ensuring alignment between business objectives and technical solutions.
- Potential travel to support global enterprise deployments (up to 50%)
Bonus Skills
- Experience with automation & scripting (PowerShell, Python).
- Familiarity with large-scale IT infrastructure deployments.
- Proven ability to work autonomously and drive innovation.
- TOGAF (or equivalent enterprise architecture certification) – preferred.
- Veeam VMCE – preferred.
- Relevant certifications in cloud, security, or virtualization, such as:
- AWS/Azure Solutions Architect
- VMware VCP
- CISSP (Cybersecurity Certification)
Please note: If an applicant is permanently located outside of Saudi, Veeam reserves the right to decline the application for this position.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Technical Account Manager - Egypt
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
Technical Account Manager for Egypt
Cairo, Egypt
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
About the Role
The Technical Account Manager provides the customer’s business with proactive support and management during Veeam implementations and beyond. The TAM’s mission is to help the customers unlock the full value of Veeam’s products and services and serve as your trusted advisor.
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of post-sales technical engagements.
The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
What You’ll Do
- Support delivery and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyze installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
What You’ll Bring
- Minimum 5 years of experience in IT industry.
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (A combination of education and experience will be considered)
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship-building skills
- Excellent presentation skills.
- Significant experience and understanding of virtualization technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
- Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
- Experience with Data Management, Data Protection, Data Analytics
- Experience with Kubernetes platforms.
- Extensive experience with Data Center, Business Continuity and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Working knowledge of security technologies and concepts.
Please note: If an applicant is permanently located outside of Egypt, Veeam reserves the right to decline the application for this position
#LI-ZA1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Senior Technical Account Manager - Eastern Province
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
Technical Account Manager for Saudi Arabia
Eastern Province, Saudi Arabia
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
About the Role
The Technical Account Manager provides the customer’s business with proactive support and management during Veeam implementations and beyond. The TAM’s mission is to help the customers unlock the full value of Veeam’s products and services and serve as your trusted advisor.
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of post-sales technical engagements.
The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
What You’ll Do
- Support delivery and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyze installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
What You’ll Bring
- Minimum 5 years of experience in IT industry.
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (A combination of education and experience will be considered)
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship-building skills
- Excellent presentation skills.
- Significant experience and understanding of virtualization technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
- Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
- Experience with Data Management, Data Protection, Data Analytics
- Experience with Kubernetes platforms.
- Extensive experience with Data Center, Business Continuity and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Working knowledge of security technologies and concepts.
Please note: If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position
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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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