About the Role

Samsara’s Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew and expand with confidence. As we continue scaling across EMEA, we are evolving our engagement model to serve mid-market and digital customers through a portfolio-based, tech-enabled approach.

As Manager of the EMEA Scale Customer Success team, you will lead a team responsible for a high-volume portfolio of mid-market customers. You will design and optimize scalable engagement strategies that blend digital programs, automation, and targeted high-impact human interactions.

This is not a traditional enterprise CS leadership role. It is a builder role for a leader who thrives on creating systems, driving commercial outcomes, and improving productivity at scale.

You will own retention and value realization across your segment, while developing a high-performing, inclusive team that delivers measurable business impact.

What You’ll Own

• Outcome metrics related to onboarding, time-to-value, retention and expansion across a large portfolio of Midmarket and SMB accounts
• Segmentation, coverage model design, and portfolio strategy
• Risk identification and mitigation at scale using data-driven insights.
• Expansion collaboration with Sales to drive growth within accounts.
• Productivity improvements through automation, AI, and digital engagement programs.
• Performance management, coaching, and career development of a team of Scale CSMs.

In This Role, You Will

• Lead, coach, and develop a high-performing team managing portfolios of 75–150+ accounts per CSM.
• Define and continuously optimize scalable engagement playbooks across onboarding, adoption, renewal, and expansion.
• Build a data-driven operating rhythm leveraging Gainsight (or similar tools) to monitor health, risk, and opportunity signals.
• Partner cross-functionally with Sales, RevOps, Marketing, Product, and Business Technology to align customer insights with go-to-market execution.
• Drive digital programs and lifecycle campaigns to increase engagement while improving CSM efficiency.
• Champion experimentation and adoption of AI-powered tools to enhance customer engagement and team productivity.
• Step into critical customer situations and escalations when needed, balancing strategic oversight with hands-on leadership.
• Foster an inclusive, high-accountability team culture aligned to Samsara’s principles:
  • Focus on Customer Success
  • Build for the Long Term
  • Adopt a Growth Mindset
  • Be Inclusive
  • Win as a Team
• Improved onboarding time-to-value across the Scale portfolio.
• Increased GRR and NRR in the EMEA mid-market segment.
• Clear segmentation and engagement model operating effectively.
• Measurable productivity gains through digital programs and AI-enabled workflows.
• Strong team engagement, retention, and internal talent development.
• Improved visibility into risk and expansion signals through structured reporting and dashboards.

You Should Apply If

• You are energized by building scalable systems rather than managing a small number of high-touch accounts.
• You combine customer empathy with strong commercial discipline.
• You thrive in ambiguity and enjoy bringing structure to fast-growing environments.
• You are excited about leveraging technology, automation, and AI to transform how Customer Success operates.
• You want to impact industries that power the global economy — from transportation and logistics to utilities and public services.

Minimum Requirements

• 5+ years of experience in Customer Success or similar function within a SaaS environment.
• 2+ years of people management experience leading CSMs or similar customer-facing roles.
• Experience in mid-market, tech-touch, digital, or scaled Customer Success models.
• Demonstrated ownership or significant influence over retention and expansion outcomes.
• Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management.
• Experience building or optimizing scalable engagement playbooks and workflows.
• Proven ability to lead through change in fast-paced, high-growth environments.
• Bachelor’s degree from a 4-year accredited institution.

Ideal Experience

• Business fluency in French, Dutch or German
• Led teams where each CSM managed 100+ accounts.
• Experience integrating AI or automation into CS workflows to drive measurable productivity improvements.
• Experience with Gainsight or similar customer success platforms.
• Experience partnering closely with Sales on expansion and account strategy.
• Experience operating across multiple countries or within EMEA markets.

About the role:

The Select (Majors) Accounts sales team is responsible for revenue growth in the new and existing customers that represent the largest prospective Enterprise accounts for Samsara by total addressable opportunity. You should be an energetic evangelist and passionate about introducing a transformative new technology into the market. You should have a history of over-achievement and be comfortable selling into all levels of an Enterprise organisation, including technology and lines of business.

Whilst we do support remote working, flexibility is required to travel to visit customers onsite across the region as required.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will:

• Develop Executive-Level relationships within strategic, named accounts 
• Own customer engagements end-to-end, from prospecting and qualification to close
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Mobilize a large matrix virtual team of business stakeholders to include Operations, Finance, IT, dedicated Solution Engineer and Account Development Representative
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 7+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement, in complex accounts, with $1M+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Strategic pursuit experience and comfortable with targeted prospecting, a new logo winner who lives the Hunter mentality
• Excellent interpersonal skills, demonstrated ability to thrive in a dynamic, fast-paced environment
• Team player, with a collaborative, growth mindset
• Fluent French and very good English language skills 

An ideal candidate also has:

• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passionate about transformational technology in the world operations 
• Excited about solving new problems in innovative ways 
• Experienced in selling complex technology solutions (e.g. IoT, SaaS, Telco or similar) to Enterprise customers

About the role:

Samsara is a fortress in a volatile market. We are a $1.9B ARR, NYSE-listed powerhouse that sells essential technology to the physical operations powering the global economy. This is a seat built for high performers and incredibly driven individuals who want to accelerate their careers — the bar for entry is high, but those who execute are well rewarded for it.

While the rest of the tech scene is scaling back, our France team continued to perform above 100% last year. We are looking for territory owners who want to manage deal cycles from €20k to €200k, selling a complex suite of 15+ products to 8 different personas, including MDs and Finance Directors. If you want to be pushed to your limit and rewarded with the stability of a market leader, this is the place.

Whilst the role can be worked remotely anywhere in France, there is a need to visit clients in the region as required (typically fortnightly basis).

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before.

In this role you will:

• Own your destiny: Operate as a pure revenue leader, responsible for 80-90% net-new logo acquisition through self-sourced pipeline.
• Get In Early: The France Mid-Market is a high-achieving segment in the company. The window to build something significant is open right now. 
• Sharpen Your Edge: Access elite enablement — Command the Message and MEDDPICC coaching — built to make you a more effective closer.
• Navigate Complexity: Move beyond feature-pushing to sell high-level ROI and safety outcomes to sophisticated economic buyers (MDs and FDs) in the field and the boardroom.

Minimum requirements for this role:

• The Winning DNA: A minimum of 18 months in a full-cycle, outbound-heavy SaaS closing role. You must have a proven history of building your own pipe from scratch.
• Verified Overachievement: A track record of hitting and exceeding quota in a competitive, complex environment. We’ll want to see this on your resume. 
• Strategic Grit: Experience managing multi-stakeholder deal cycles and technical POCs. We value your ability to hunt more than the brand name on your previous CV.
• Native French language

An ideal candidate also offers:

• Intellectual Curiosity: You are eager to learn the inner workings of diverse industries, from waste management to food distribution, to better align our technology with their operational pain.
• A Repeatable Sales Framework: You don’t rely on luck or intuition. You have a structured methodology that delivers success and you understand that consistent, high-quality inputs lead to predictable results.
• A Data-Minded Approach: You are a student of your own funnel. You understand how to structure your activity—prospecting volume, discovery depth, and multi-threading—to ensure a consistent output and forecast accuracy.
• Continuous Process Iteration: You possess a relentless drive for self-improvement. You are someone who actively seeks feedback, iterates on their approach, and understands that evolving your tactics is the only way to stay ahead of the market.