About The Role

Hightouch is looking for an Enterprise Account Executive to join our Southern Europe team as our first person on the ground in the Middle East. As part of our small but growing EMEA team, you'll play a key role in expanding our presence across the region. We're a small, high-impact team looking for someone with at least 4 years of enterprise sales experience who thrives in fast-paced, high-growth environments.

The right candidate is someone with a proven track record of closing complex deals who's excited to build their career with a fast-growing startup. You're coachable, bring a strong work ethic and entrepreneurial mindset, and are energized by the opportunity to shape our go-to-market strategy in MENA.

What We're Looking For

• 4+ years of enterprise sales experience in martech and/or data infrastructure
• Proven success in building a pipeline through strategic outbound and land-and-expand motions
• Experience selling to marketing and data personas 
• Experience navigating complex, multi-stakeholder enterprise deals
• Strong discovery skills and ability to build executive-level relationships
• Intellectual curiosity, high ambition, and humility
• Excellent verbal and written communication skills in English & Arabic 
• Ability to thrive in ambiguity and adapt to an ever-changing environment
• Self-starter mentality with the ability to work autonomously while collaborating across regions

Bonus If You Have

• Experience selling in Southern European markets
• Familiarity with the modern data stack (CDPs, data warehouses, reverse ETL)
• Track record of consistently exceeding quota in a high-growth startup environment

About The Role 

Hightouch is looking for the founding Sales Development Representative to join our rapidly growing team in APAC. In this role, you will be responsible for generating top of the funnel leads in addition to building foundational processes and strategies to the commercial sales team. You will be outbounding to engineers, marketers, and operation teams so we are looking for someone who is highly intelligent and also has the ability to connect with multiple audiences. This is a very exciting role where you will build out a playbook and own the sales development strategy for APAC. For the right candidate this role comes with steep career progression into building out a team of SDRs. 

What You’ll Do 

• Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods
• You work with the growth team to  research and craft personalized outreach to target accounts
• Find creative methods, channels, and strategies to help guide prospects to our free trial
• As part of our growing SDR team, help define and improve sales processes, strategies, tactics, and more
• You will be tasked with a goal and expected to execute against it on a monthly basis
• You will live in slack and monitor for new signups, engaging them directly in order to schedule meetings with them. Those meetings will be scheduled for with the sales org and the customer

What We're Looking For

• Bachelor's degree
• 2 years of experience in sales
• Be a Self-starter, ability to self-motivate in a high-growth start-up
• Effective communication skills, both written and verbal
• Prior experience engaging customers and prospects
• Interest in tech and more specifically data
• Ability to multitask, organize, and prioritize work

Even if your experience does not line up perfectly, we are still excited to have you apply. The best hires do not always check off every box of a job description.

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data.  We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and busisness operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including Spotify, Ramp, Grammarly, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Hightouch is looking for an Enterprise Account Executive (EAE) to join our rapidly growing team. We’re a small team and looking for someone with at least 4 years of Sales experience. We are looking for a self-starter with a passion for technology and people.

The right candidate is someone who has a proven track record of success who is looking to further their career with a fast growing startup. The ideal person will be both coachable, have a strong work ethic and entrepreneurial spirit. 

What We're Looking For

• 4+ years experience in complex enterprise SaaS sales
• Experience building pipeline through outbound and land and expand in the DACH region
• Must have fluent German language skills
• Must be based outside of Germany, in EMEA. 
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment
• Be a self-starter

Bonus if you have 

• Background in Martech and/or Data 

About The Role

Have you got a knack for explaining technical concepts? Do you want to work closely with big-name companies to solve some of their toughest problems? We’re looking for a Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You’d be joining a team of talented solutions engineers that love going deep into customer’s problems, finding ways to innovate in the ways customers use data, and making life easier for people. We care deeply about our users and partners, and we judge ourselves on how well we serve them. 

We partner with our Account Executives by removing technical and business-related obstacles in front of a sale, advocating for customer interests to relevant internal teams, and creating compelling technical content.  We get excited talking to data engineers, product managers, marketers, and also know how to distill technical concepts to our buyers. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture.

Solutions Engingeers at Hightouch frequently work with both technical and non-technical stakeholders to understand their problems and craft creative technical solutions with them. We’re open to candidates with a variety of backgrounds.

What We're Looking For

• 4+ years sales experience 
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility
• Experience selling Martech and/or Data Solutions
• Experience with the following: Cloud Warehouses, Data Engineering, Data Analytics, and Data Modeling, and API's
• This role requires professional proficiency in French, including both written and verbal communication

Bonus If You Have

• Experience with Customer Data Platforms

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. When evaluating compensation we focus on impact and potential for growth more than years of experience. Additionally, we offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About The Role 

As a Technical Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
• Proficiency of spoken and written English

About the Role

We're building the infrastructure that lets companies actually activate their data, not just store it. As the first Account Executive selling into Japan you'll help define how we bring Hightouch to a region where data infrastructure is evolving fast, and enterprises are hungry for modern solutions.

You'll be building a pipeline from scratch, running full sales cycles with enterprise accounts, and testing what resonates in APAC markets. You'll work directly with founders to shape our regional go-to-market strategy, influence product priorities based on what you're hearing in the field, and close deals that move the needle. This isn't about executing someone else's playbook—it's about writing it.

We're looking for an AE who's as comfortable running outbound campaigns as they are running executive-level discovery calls. You'll build relationships with data leaders, marketing executives, and technical buyers. You'll also partner closely with our product and customer success teams to ensure what we're selling actually solves real problems. You will also manage the relationship with our Reseller Partner in Japan. 

What this looks like:

• Building and owning your pipeline through outbound prospecting, strategic networking, and partner relationships
• Running enterprise sales cycles from first touch to close—discovery, technical demos, negotiation, and everything in between
• Testing messaging and positioning specific to APAC markets, then feeding insights back to refine our global strategy
• Collaborating with product and engineering to represent customer needs and influence our roadmap
• Establishing Hightouch's presence in the region—finding early design partners, building case studies, and creating momentum

You'll be great here if you have:

• 3-5 years experience selling complex enterprise SaaS to the Japanese market 
• Background in a BDR/SDR role, with strong outbounding skills.  
• Managed reseller partnerships before

If you're energised by ground-floor work where there's no established playbook yet, you'll fit right in. 

About Hightouch

At Hightouch, we’re on a mission to empower everyone to take action on their data. Our momentum is undeniable: we were recently recognized as a Leader in the Gartner® Magic Quadrant™ and named one of Forbes’ Best Startup Employers. Today, hundreds of world-class brands—including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart—trust us to power their growth.

Pioneering the Future of Data

We pioneered the Composable Customer Data Platform (CDP), a category-defining approach that enables companies to activate customer data directly from their data warehouse. We’ve since pushed the boundaries of innovation with our AI Decisioning platform, which allows marketers to deploy AI agents that orchestrate 1:1 customer interactions at scale. By removing the technical barriers to data access, we enable every business user to deliver deeply personalized experiences and optimize performance in real time. While we’re headquartered in San Francisco, our talent is global, with team members collaborating from all over the world. Following our Series C funding, Hightouch is valued at $1.2B and is backed by elite investors, including Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

Our Culture and Values

We’re a high-impact team that values substance over ceremony. We approach every challenge with a first-principles mindset, move with urgency, and treat one another with genuine compassion. We look for teammates who are:

• Strong Communicators: Able to distill complex ideas into actionable insights.

• Growth-Oriented: Eager to learn, adapt, and scale alongside the company.

• Driven: Motivated by the persistence required to achieve ambitious goals.

About The Role 

Hightouch is looking for a Sales Development Representative (EMEA) to join our rapidly growing team in Paris. In this role, you will be responsible for generating top of the funnel leads in addition to building foundational processes and strategies to the commercial sales team. You will be outbounding to engineers, marketers, and operation teams so we are looking for someone who is highly intelligent and also has the ability to connect with multiple audiences. This role is aligned to our EMEA South team, based out our brand new Paris office and is only open to a fluent French speaker. 

What You’ll Do 

• Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods
• You work with the growth team to  research and craft personalized outreach to target accounts
• Find creative methods, channels, and strategies to help guide prospects to our free trial
• As part of our growing SDR team, help define and improve sales processes, strategies, tactics, and more
• You will be tasked with a goal and expected to execute against it on a monthly basis
• You will live in slack and monitor for new signups, engaging them directly in order to schedule meetings with them. Those meetings will be scheduled for with the sales org and the customer

What We're Looking For

• Bachelor's degree
• Be a Self-starter, ability to self-motivate in a high-growth start-up
• Effective communication skills, both written and verbal
• Prior experience engaging customers and prospects
• Interest in tech and more specifically data
• Ability to multitask, organize, and prioritize work

Even if your experience does not line up perfectly, we are still excited to have you apply. The best hires do not always check off every box of a job description.

About Hightouch

Hightouch is the leading AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the rapid adoption of cloud data warehouses like Snowflake and Databricks. We pioneered the Composable Customer Data Platform (CDP) and have since expanded into AI Decisioning — allowing marketers to set goals and guardrails that AI agents use to personalize 1:1 customer interactions at scale.

We've become a recognized leader in the space: we recently surpassed $100M in ARR, were named a Leader in the Gartner Magic Quadrant, and raised our Series D — a testament to the momentum we're building and the trust our customers place in us. Over 1,000 companies, including Domino's, Spotify, Chime, Ramp, Whoop, Grammarly, and PetSmart, rely on Hightouch to power their growth.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

We're based in San Francisco with team members around the world, and backed by leading investors including Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

What We're Looking For

• Someone with at least 3+ years of Mid-Market or Enterprise sales experience 
• Experience with complex sales cycles into businesses over 2000 employees in EMEA
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility. 
• Strong pipeline discipline in a land and expand motion 
• Experience closing deals $50k ARR upwards 
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players
• Experience in the Martech and/or Data space

About the Role

We're building the infrastructure that lets companies actually activate their data, not just store it. As the first Account Executive selling into India you'll help define how we bring Hightouch to a region where data infrastructure is evolving fast, and enterprises are hungry for modern solutions.

You'll be building a pipeline from scratch, running full sales cycles with enterprise accounts, and testing what resonates in APAC markets. You'll work directly with founders to shape our regional go-to-market strategy, influence product priorities based on what you're hearing in the field, and close deals that move the needle. This isn't about executing someone else's playbook—it's about writing it.

We're looking for an AE who's as comfortable running outbound campaigns as they are running executive-level discovery calls. You'll build relationships with data leaders, marketing executives, and technical buyers. You'll also partner closely with our product and customer success teams to ensure what we're selling actually solves real problems. 

What this looks like:

• Building and owning your pipeline through outbound prospecting, strategic networking, and partner relationships
• Running enterprise sales cycles from first touch to close—discovery, technical demos, negotiation, and everything in between
• Testing messaging and positioning specific to APAC markets, then feeding insights back to refine our global strategy
• Collaborating with product and engineering to represent customer needs and influence our roadmap
• Establishing Hightouch's presence in the region—finding early design partners, building case studies, and creating momentum

You'll be great here if you have:

• 3-5 years experience selling complex enterprise SaaS to India/Singpore.
• Background in a BDR/SDR role, with strong outbounding skills.  

If you're energised by ground-floor work where there's no established playbook yet, you'll fit right in. 

About The Role

AI is changing how GTM teams operate. Most companies are responding by buying a few licenses and hoping for the best. We want to do something different.

We're hiring a GTM AI Operations lead to embed within our RevOps team and rewire how our sales, marketing, and CS teams work. You'll find the biggest opportunities for agentic automation across the GTM org, build the workflows, own the context layer that makes AI actually useful, and make sure the whole team knows how to use what you build.

This space moves weekly, not quarterly. We need someone who's obsessed with staying on the edge of what's possible and has the instinct to turn what they learn into something the team can use tomorrow. You're equal parts builder and teacher.

What You'll Do

• Audit GTM workflows across sales, marketing, and CS to identify high-impact opportunities for AI and agentic automation.
• Design and build agentic workflows using tools like Clay, Claude, and Hightouch that replace manual busywork and accelerate pipeline
• Own the AI context layer. Build and maintain Claude skills, Glean knowledge resources, knowledge graphs, and other systems that make our AI tools smarter over time
• Stay obsessively current on new AI releases, models, and tooling. Prototype fast, cut what doesn't work, and bring what does back to the team
• Lead enablement across GTM teams. Train reps, marketers, and CSMs on new AI-powered workflows and drive sustained adoption.
• Work closely with the RevOps and Systems team to make sure everything you build plugs cleanly into the existing stack

Who You Are

• You've probably already built something with Clay or Claude that nobody asked you to build
• You've worked in RevOps, GTM Operations, or Solutions Engineering and understand how go-to-market teams actually operate day-to-day
• You're a learner first. You stay on top of AI releases, you experiment constantly, and you get excited when a new model drops because you immediately see how it applies
• You're also a natural teacher. You can take something complex and make it click for a rep who just wants to know how to close faster
• You're comfortable with APIs, prompts, and stitching tools together
• You thrive when there's no playbook. This role is new and you'll be writing the rules as you go

Nice To Have

• Experience building enrichment and outreach workflows with Clay
• Experience building with Claude, including skills, custom prompts, and agentic workflows
• Familiarity with knowledge graphs and building AI context layers (Glean, vector search, RAG systems)
• Background at a data or developer tools company
• Experience with Hightouch or the composable CDP / data activation ecosystem
• You've run internal enablement or training programs before and people actually showed up to the second session

Compensation

Hightouch's on-target earnings range for this position is $160,000 - $200,000 USD per year. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

About The Role

Hightouch is looking for a Mid-Market Account Executive (AE) to join our rapidly growing team. We’re a small team and looking for someone with at least 2 years of Corporate or Mid-Market Sales experience. We are looking for a self-starter with a passion for solving problems and delighting their customers. Within our Mid-Market segment, you will be working with a wide range of companies and have the opportunity to work on strategic, complex deals.  Our deals are varied and give you an opportunity to sell to many different personas, industries and use-cases.  You will learn value selling skills that will allow you to grow your career into any direction you want.  

The right candidate is someone who has a proven track record of success and is looking to further their career with a fast-growing startup. The ideal person will be both coachable, have a strong work ethic and entrepreneurial spirit.

What We're Looking For

• 2+ years in a full cycle sales role, but we care less about "years of experience" and more about the impact and results of your work
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility. 
• Excellent verbal and written communication skills.
• Ability to adapt to an ever changing work environment
• Thorough understanding of the technology industry and its players 

Compensation Details

On-Target Earnings: $200,000 annually
Base Salary: $100,000 annually

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

About the Role

We're looking for a highly organized and proactive Administrative Assistant to be the operational backbone of our New York office while providing critical support to our EMEA teams in London and Paris. This role sits at the intersection of office operations, event execution, and employee experience — making it ideal for someone who thrives in a fast-paced, global environment and takes pride in keeping things running smoothly.

Core Responsibilities

NYC Office Management

• Serve as the primary point of contact for all day-to-day office operations in New York
• Manage vendor relationships, facilities, supplies, and office services to ensure a well-functioning workspace
• Coordinate with building management on maintenance, security, and space needs
• Own office orientation for new NYC hires
• Proactively identify and resolve operational issues before they become disruptions

EMEA Office Management Support

• Provide remote coordination support for offices in London and Paris, serving as a reliable point of contact for cross-regional operational needs
• Support EMEA office with vendor relations, supply procurement, and facilities coordination
• Coordinate the EMEA Quarterly Business Review (QBR), including logistics, venue or virtual setup, vendor management, and communications
• Help drive consistency in office operations and processes across EMEA locations
• Act as a culture connector — ensuring EMEA employees feel engaged and supported from afar

Events — NYC (Customer & Candidate)

• Plan and execute customer-facing events in New York, from intimate dinners to larger hosted gatherings, ensuring a polished and on-brand experience
• Coordinate candidate experience events, including recruiting receptions, office tours, and hiring-related programming
• Partner with Sales, Marketing, Recruiting, and People teams to align events with business goals

People, Culture & Employee Experience (NYC + EMEA)

• Champion employee experience initiatives across New York, London, and Paris
• Coordinate team events, celebrations, recognition moments, and culture programming across regions
• Support onboarding experiences that help new hires feel welcomed and connected from day one
• Partner with the People team on engagement surveys, office perks, and regional culture initiatives

The Role

Most AI-generated ads still look like AI-generated ads. Generic lighting, off-brand color, the same five compositions on a loop. Brands that care about their identity have stayed on the sidelines because the output hasn't met their bar.

We're changing that. Hightouch's Agentic Marketing Platform is the system enterprise marketers are using to plan, generate, and ship campaigns with their data, their guidelines, and their voice. Our customers include Domino's, Chime, Spotify, Ramp, Whoop, and Grammarly. They are not going to settle for slop, and neither are we.

We're hiring an AI Creative Designer to be the human who proves what's possible. You'll collaborate alongside our Solutions Engineering team on enterprise customer calls, translate brand guidelines into agentic workflows that actually produce on-brand work, and ship the creative that makes the case. You will be the most influential creative voice in the room, both for our customers and for our product.

You will define how the most recognizable brands in the world make ads with AI, and you will watch the work you direct ship to millions of impressions.

What You’ll Do

• Drive Product Adoption: Partner directly with enterprise marketing teams to onboard them onto the Agentic Marketing Platform Ads, ensuring they see immediate value through high-quality creative output.
• Master AI Workflows: Utilize advanced prompt engineering across leading generative AI models to create polished, on-brand, and performant ad creatives (imagery, video, and copy) tailored to complex client guidelines.
• Consult & Strategize: Act as a creative consultant for top-tier brands. You will help clients understand how to merge traditional brand guidelines with agentic AI workflows, ensuring the output maintains a high bar for "taste" and aesthetic quality.
• Performance Optimization: Collaborate with clients to set up A/B tests, analyze creative performance data, and continuously refine prompts and strategies to drive higher ROI and conversion rates.
• Cross-Functional Collaboration: Work closely with the product and engineering teams, providing ground-level feedback from enterprise clients to shape the future roadmap of our AI Decisioning and creative generation tools.

What You Bring

• A portfolio that does the talking: Real ads, real product launches, real campaigns. Ideally with AI integrated into the workflow, but the bar is craft. If your work is exceptional, we want to see it. (Applications without a portfolio link will not be reviewed.)
• Deep AI fluency: You don't need us to teach you what's new. You're already testing the latest image and video models the week they drop, you’re stringing them together in node based UIs, you have strong opinions about which ones get which jobs, and you know how to push them past their defaults to hit a specific look.
• Enterprise client instincts: You've worked directly with sophisticated marketing teams, in-house, agency, or consultancy, and you know how to navigate brand reviews, legal, and the politics of getting work approved.
• Performance marketing literacy: You understand the difference between an ad that wins a Cannes Lion and an ad that wins a CAC target, and you can hold both standards at once.
• Taste: This is the hardest one to write a bullet for, so we'll just say it: you have it, your portfolio shows it, and you can articulate why something works.

You might be a fit if you are...

• A Senior Art Director or Creative Lead at an agency who's frustrated with the pace, the layers of approval, and watching AI eat workflows you can't influence from where you sit.
• An in-house Creative Lead at a DTC or consumer brand who's been quietly building AI workflows nights and weekends, and is ready to do it as the job.
• A Creative Strategist at a Meta, Google, or TikTok partner shop who wants to be closer to the product and further from the deck.
• A product or brand designer at a fast-moving startup who's been pulled into ads work, found you're great at it, and want to go all-in on the AI side.
• Or you don't fit any of these neatly, but your portfolio is undeniable and you've been waiting for a role that takes AI in advertising seriously. Apply.

Why Hightouch?

You’ll be joining a fast-paced, high-growth environment where you can directly impact the success of some of the world’s most recognizable brands. You will be at the absolute forefront of AI in marketing, helping to define how the industry uses agentic models to drive real revenue.

Compensation

The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

About the Role

This role is for someone who wants to own the technical win. As a Senior Enterprise Solutions Engineer at Hightouch, you will partner with your Account Executives to drive the full technical sales motion from deep discovery and architectural solutioning to tailored product demonstrations and rigorous technical validation. You will own relationships with technical champions, co-develop account strategy, and guide customers to our solutions by navigating complex, multi-stakeholder buying committees and running competitive enterprise sales cycles. We leverage a disciplined value-selling motion, and are looking for deep experience in enterprise sales cycles where you have had to earn the technical win, not assume it.

Hightouch sits at the intersection of two powerful technological shifts: the rise of agentic AI and the maturation of the cloud data warehouse. We are solving real, complex problems at the intersection of marketing and data. As a senior SE, you will become a product expert, a trusted advisor to enterprise buyers, and a meaningful contributor to a team that is still early in building something significant.

What You’ll Do

• Lead technical discovery to deeply understand a customer’s data architecture, marketing workflows, and business objectives; and translate that into differentiated requirements and a compelling solution design.
• Design and deliver tailored product demonstrations and architectural solutions spanning Hightouch’s Customer Studio, Identity Resolution, Match Booster, and Agentic Marketing Platform.
• Run proof-of-concept engagements end-to-end: scoping, designing, executing, and validating with the discipline and rigor required to close complex enterprise deals.
• Build deep technical relationships with data engineers, architects, and marketing technologists becoming their trusted advisor.
• Navigate complex buying committees, engaging confidently with technical teams, marketing leaders, and C-suite executives

What Success Looks Like

Quickly build technical expertise, moving from foundational product, use case, and demo fluency in the first three months to independently closing deals and solving complex, multi-product problems within six months. You will begin contributing beyond your own deals and raising the collective bar for the team within a year.

What We’re Looking For

Required

• 7+ years of progressive enterprise pre-sales or solutions engineering experience, including complex solution architecture across multi-stakeholder buying cycles.
• Demonstrated ability to lead technical discovery, architectural whiteboarding, and solution design with both technical and business audiences, including C-suite stakeholders.
• Deep familiarity with modern data ecosystems: cloud data warehouses, data modeling, data engineering, integrations, and APIs - and the ability to navigate a customer’s data architecture confidently without needing to be a hands-on practitioner.
• Proven ability to build technical champions and influence complex buying committees across engineering, marketing, and executive levels.
• Experience in competitive enterprise sales motions. Familiarity with MEDDPICC, Command the Message, or equivalent value-selling frameworks is a strong plus.
• Intellectual curiosity, high ambition, and humility. You want to keep getting better, and you are honest about what you do not yet know.
• A team-first orientation where you elevate the people around you, operate within shared frameworks and processes, and measure yourself by more than your own quota.

Bonus

• Hands-on experience with Customer Data Platforms (CDPs), Marketing Automation, Data Warehouses, or similar technologies at the integration, architecture, or use case level.
• Background collaborating with data engineering, science, or analytics teams, either as a customer or in a prior role.
• Experience in a high-growth B2B SaaS company scaling through a significant inflection point.

Why Hightouch

We are building something that has the potential to redefine how companies use data to drive marketing outcomes. We’ve doubled in size each of the last three years, earned recognition as a Gartner Magic Quadrant leader in CDP, and have been acknowledged in the top 10 of the Forbes Best Startups list the last two years.

Beyond the market position and the customer list, what makes this team worth joining is the culture and values. Two core values exemplify how this team operates:

Forever Hungry — We are ambitious and we celebrate wins, but we are never fully satisfied. We are always looking for ways to push further, move faster, and do more for our customers and each other.

Raising the Bar — We have high expectations for performance and believe in having exceptional talent in every position. We look deeper than credentials, prioritize trajectory over pedigree, and invest in people who make everyone around them better.

As a senior SE at Hightouch, you will have the autonomy to shape your territory, the product complexity to do technically meaningful work, and a team around you that makes it worth showing up for.

Compensation

On-Target Earnings: $220,000–$270,000 annually
Base Salary: $154,000–$189,000 annually

We also offer meaningful equity compensation in the form of ISO options, with early exercise and a generous 10-year post-termination exercise window.

* Travel required for customer and team engagements.

About the Role

This is our first dedicated security hire, and it's a rare chance to define the function from the ground up. You'll own Hightouch's application security posture end-to-end. We have strong engineering fundamentals and a solid foundation; now you'll shape what security looks like here as we scale from 70 to 140+ engineers.

This is a hands-on, high-autonomy role. You'll spend most of your time in the codebase, not in meetings. You’ll be solving hard problems at the intersection of security and distributed systems:

• Multi-tenant isolation on a system running ~1M data syncs per day and ingesting 100K+ events/sec
• Sub-tenant access control - for multi-team and multi-brand use cases, requiring differentiated access to configuration and data
• Security architecture - Build and refine our frameworks for compute isolation and perform threat modeling and hardening of new products
• Internet-facing APIs - Our high-throughput, internet-facing architecture services customer data at scale. You’ll improve our rate limiting, abuse detection, and granularity of access control
• Multi-Region and Multi-Cloud - Supporting our multi-region and multi-cloud backend, including extending it to launch Hightouch on in new regions to support data residency requirements of our global customer base

You'll own your roadmap. We're not looking for someone to run a checklist — we're looking for someone who can look at our architecture, identify the highest-leverage problems, and go fix them.

About You

You’ve been an early security hire at a SaaS company before and moved the needle on how they approach security. You can read application code, threat model a distributed system, and ship production fixes. You have significant distributed systems expertise so that you can understand and influence what is being built by the product teams and influence from a place of trust.

Experience that's relevant:

• Being an early security hire (first 1-3) at a SaaS or data infrastructure company
• Securing multi-tenant platforms: tenant isolation, authorization models, etc
• Cloud security on systems that span more than one cloud and operate against customer-owned accounts
• Design and build of data infrastructure as an early engineer, not just a user. You helped secure it from early design or during major redesigns. You understand how it scales and how it’s secured
• Privacy-adjacent security (PII handling, data residency, GDPR/CCPA technical controls)

We don't care about certifications. We care about what you've built.

Interview Process

1. Recruiter Screen [30m] - Introductory mutual fit assessment

2. Security Architecture Interview [60m] - Threat model discussion of a real-ish system, followed by a systems design exercise

3. Core interview [90m] - deep dive on distributed systems knowledge

4. Hiring Manager Interview [60m] - What you've built in the past, how you work

5. Security Program Interview [60m] with Head of Engineering — How you've run security programs in practice: bug bounty, pentest engagements, working with external researchers, and partnering across engineering to drive adoption.

About The Role

As a Brand Designer at Hightouch, you’ll play a key role in shaping and elevating our brand through a variety of creative projects. From designing web pages and product illustrations to creating social content and sales materials, you’ll bring ideas to life in a fast-paced environment that resonate with our audience. You’ll work closely with our marketing, product design, and engineering teams to craft a distinctive and memorable brand that sets us apart in the market and drives the company’s success.

This role offers an exciting opportunity to join a fast-growing startup, where your contributions will have a direct impact on the success of the marketing team and shape the company culture. Your work will help deliver a high-quality brand experience that leaves a lasting impression on our audience.

What you’ll do

• Maintain and evolve the Hightouch brand, ensuring its relevance and impact.
• Translate technical concepts into visually compelling narratives and assets across multiple touchpoints.
• Collaborate with cross-functional teams to ensure a cohesive and consistent brand story across all platforms.
• Proven ability to take ownership of diverse projects across web, video, and brand campaigns.
• Collaborate with external agencies to ensure brand consistency across all projects.
• Help shape and strengthen the company’s design culture by consistently raising the bar with strong ideas and thoughtful execution.
• Stay at the forefront of design trends, continuously bringing fresh, creative ideas to elevate our brand.

What we’re looking for

• Experience: 4+ years as a brand or visual designer at a design studio or in-house setting.
• Craft: A strong grasp of layout, color theory, and typography, with the ability to apply these principles across a variety of assets.
• Team player: You exhibit kindness and humility. Seeking to understand your teammates and assuming good intentions.
• Communication: You have good verbal and written communication skills, with the ability to articulate your creative decisions clearly.
• Curious mindset: You’re eager to learn and understand technical concepts to ensure your design decisions are well-informed.
• Growth mindset: You’re constantly seeking opportunities to improve your craft and thrive in a fast-paced, collaborative environment.
• Tools: You’re proficient with Adobe Creative Suite and Figma.

Compensation

The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

What You'll Do

The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.

Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.

What We're Looking For

• 2+ years in a customer-facing role
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• High proficiency in reading, writing, and speaking English
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

About the Role

We’re looking for a talented, curious, and motivated engineering manager to lead our engineering team that manages our 300+ destination integrations. This role would involve a mix of leadership and hands-on engineering.

Destination integrations are at the heart of Hightouch’s products. Every single Hightouch customer, from early adopters of our Agentic Marking Platform to customers running tens of thousands of syncs a day at scale, rely on these integrations to send their data to destinations like CRMs, advertising platforms, analytics engines, and more.

We believe in enabling our engineers to do their best work for our customers by giving them extremely high levels of ownership and autonomy. You would lead the team by example, raise the bar for technical execution, and continuously ensure the team is focusing on the highest-value deliverables.

We ship quickly - it’s not uncommon for someone to implement a new integration while simultaneously shipping a few improvements in a week. Engineers also regularly work directly with customers and integration partners to solution new use cases as they come up.

Here’s an example of some problems you’d be working on:

• Managing our 300+ integrations: We get tens of requests for new destinations and even more requests to add functionality to our existing integrations. You’ll be responsible for prioritizing these requests to balance enabling immediate deals with longer-term business strategy and engineering improvements.
• Sync speed: Customers want to sync large volumes of data to a diverse set of destinations (HTTP APIs, file transfers, data warehouses), each with its own limitations. We need to ensure that we’re maximizing our performance via a combination of parallelism, batching, rate-limit detection, and algorithmic optimizations.
• AI developer productivity and enablement: How can rapid advances in AI help us ship faster and with higher quality?

The salary range for this position is $200,000 - 320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About You

We’re looking for a leader who is motivated by delivering customer value, quickly, while mentoring and guiding the team to continuously raise the bar. This is a leadership role, but we care about evidence of impact and potential for growth more than years of experience.

You are a great fit if you:

• Value excellence in what you do, and bring out excellence in those around you.
• Are passionate about mentoring newer engineers
• Are looking for a blend of hands-on development with people leadership
• Reason from first principles about problems, and are constantly curious to find ground truth.
• Form clear opinions about ambiguous problems while communicating with clarity.
• [Bonus] Have experience building and scaling a platform with hundreds of API integrations.

Interview Process

In our interview process, we’re looking to assess mutual fit - we want you to ask us questions too! We want to draw upon your vast prior experience to give us detailed and specific insights into how you operate and lead. Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don’t ask you to write code to solve technical brainteasers that don’t appear in your day to day job.

• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• Hiring Manager Conversation [30m]: Meet with the hiring manager to discuss the role, your previous experiences, and leadership style.
• Leadership and Management [60m]: A deep dive into leadership practices, past companies, and past leadership roles.
• System Design Interview [90m]: Work with an engineer to architect a system at a conceptual level. You’ll start from customer requirements and work all the way down to specific technical implementation.
• Past Project Interview [60m]: Reflect on a past project with an engineering leader, going deep into both technical and project management details.
• Prioritization and Execution [60m]: Discuss how you think about impact, make priority tradeoffs, and measure technical excellence with the hiring manager.

About The Role

As a Manager of Sales Development, you will lead our exceptional, high agency team to achieve ambitious objectives to drive overwhelming demand for our data activation platform, develop the future leaders of our company, and grow our brand recognition in the market.  You will report into our Head of Sales Development. 

This role is perfect for a leader who is passionate about building and scaling outbound programs, coaching talent, and partnering cross-functionally to drive meaningful pipeline at the top of the funnel.  In this role, you’ll be responsible for hiring, developing, and managing a team who are focused on engaging a range of personas at some of the world’s most impactful companies. 

We’re looking for an experienced and people-driven sales leader who has the skills to effectively drive progress toward our sales organization’s ambitious and challenging objectives. You are strongly aligned with our values and bring a high sense of ownership to your work at Hightouch.

This is a hybrid role in our Chelsea, NYC office or Denver, CO office. 

What You’ll Do

• Hire, train, and develop a team of outbound SDRs
• Coach your team on prospecting and campaign development through 1:1s, call reviews, email coaching, and other formats as needed
• Monitor and report on the team’s performance against input and output metrics
• Work closely with Sales and Marketing leadership on demand generation strategy, sales play development, messaging, and more
• Support the sales leadership in defining the team’s operating model, targets, and headcount needs

What We’re Looking For

• 5+ years of experience in sales with 2+ years of experience leading a sales development function in B2B SaaS focused on outbound opportunities
• Strong analytical skills and passion for digging through data to assess team + business performance.
• Proven track record of team quota attainment.
• Passion for hiring and developing people early in their careers.
• Experience supporting teams working across Enterprise and Mid-Market segments.
• Enthusiasm for wearing many hats, you’re happy to hop on a cold call as well as inspecting message quality and call recordings.
• Experience creating a team culture of collaboration and winning.

Bonus If You Have

• Experience using sales tools such as Outreach, Gong, LinkedIn Sales Navigator, etc.
• Previous closing experience as an Account Executive.
• Have worked in sales at an early or growth stage technology startup.

Compensation

About The Role

This is a high-leverage, high-agency role focused on scaling partner-sourced revenue through deep technical alignment with Snowflake, Databricks, GCP, and the broader MarTech & AdTech ecosystem.

You’ll operate more like a GTM strategist and operator than a traditional SE, working across dozens of deals at once through partner influence — not direct sales cycles. You’ll help partners and their customers design the right solutions, accelerate time-to-value, and drive joint adoption, all while maintaining strong technical credibility.

We get excited talking to data engineers, product managers, marketers, and business leaders — and know how to distill technical concepts for different audiences. Your work will make it easier for partners to succeed and, ultimately, grow Hightouch’s partner-sourced revenue.

What You’ll Do

• Drive outbound technical engagement with partner field teams to educate, evangelize, and accelerate joint opportunities
• Act as the technical counterpart for partner AEs and solution architects in enterprise opportunities, supporting discovery, architecture, and solution design
• Build and deliver scalable enablement materials, hands-on labs, demos, and GTM resources for partner teams
• Collaborate with Product, Sales, and Engineering to shape partner strategy and influence product roadmap based on partner and market feedback
• Design and present high-impact, industry- and customer-tailored demos, workshops, and executive briefings
• Serve as a trusted technical advisor to partners building product integrations or joint solutions with Hightouch
• Translate complex customer data challenges into actionable guidance for both technical and executive stakeholders
• Continuously improve knowledge via partner certifications, new tools, and trends in composable CDP, MarTech, AdTech, and data activation
• Travel up to 25% for partner events, enablement sessions, and strategic GTM engagements

What We’re Looking For

• 4+ years in Solutions Engineering, Product, or GTM roles at data infrastructure, MarTech, AdTech, or SaaS companies
• Experience supporting enterprise partners, ideally influencing deals or adoption through technical expertise
• Strong grasp of the modern data stack and composable architectures — familiarity with tools like Fivetran, dbt, Hightouch, Braze, Iterable, or Salesforce Data Cloud is a plus
• Hands-on technical fluency with SQL and cloud data warehouses (Snowflake, Databricks, BigQuery)
• Ability to communicate complex technical concepts to both executive and practitioner audiences
• Proven track record of driving adoption or revenue through partner, field, or cross-functional GTM motions
• Intellectual curiosity, high ambition, strong ownership, and a bias toward action
• Experience working across multiple teams (Product, Engineering, Sales, Support) to solve complex problems
• Comfortable engaging both technical and non-technical stakeholders

Bonus If You Have

• SaaS or cloud architecture experience
• Experience working with channel or ecosystem partners
• Development experience with APIs
• Consulting or startup experience
• Experience bridging Product, Engineering, Support, and Sales teams internally and externally

Compensation

On-Target Earnings Range: $160,000-$230,000 annually
Base Salary Range: $90,000- $161,000 annually
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window

About the Role

Are you excited about redefining how brands plan, activate, and measure media in a world powered by data and AI? Do you love translating complex adtech and data concepts into clear, compelling stories for advertisers, agencies, and publishers?

We’re looking for a Senior Product Marketing Manager, AdTech to own the go-to-market strategy for Hightouch’s adtech solutions across our Composable CDP, Match Booster, and Agentic Advertising Studio product lines. In this role, you’ll be the connective tissue between our product, marketing, and sales teams and the broader adtech ecosystem, including executive leadership, adtech & martech teams, agencies, and media partners.

You’ll define positioning and messaging, develop thought leadership, launch campaigns, build sales enablement, and champion the voice of media buyers and media sellers across the company. If you’re a marketer who speaks the language of audiences, conversions, ROAS, and incrementality, and you’re energized by data and AI, this role is for you.

What You’ll Do

• Own the end-to-end go-to-market strategy and execution for Hightouch’s AdTech products, integrations, and industry solutions.
• Conduct customer, partner, and market research to identify unmet needs, quantify opportunities, and sharpen how our products win versus alternatives.
• Develop compelling competitive and category narratives around topics like signal loss, identity and audiences, measurement, and AI-driven media optimization.
• Create and refine differentiated positioning and messaging for key media buyer and media seller personas (e.g., advertising, product, and data teams).
• Translate complex technical capabilities (identity resolution, onboarding, clean rooms, conversion APIs, etc.) into clear, outcome-focused value propositions for prospects, customers, and internal teams.
• Build and maintain simple, repeatable messaging frameworks and battlecards that help Sales and partners win AdTech- and media-led deals.
• Create, maintain, and continually improve core GTM assets that bring our positioning to life, including website messaging, decks, and sales enablement materials.
• Drive creation of thought leadership and growth content, including case studies, product announcements, op-eds, and blog posts that showcase how Hightouch improves media performance and drives advertising revenue.
• Partner closely with Growth Marketing and Sales to develop and execute account-based programs that generate new pipeline and expand existing customers.
• Externally evangelize Hightouch and our AdTech story at field events, customer briefings, partner enablement sessions, and webinars.

What We’re Looking For

• Experience in advertising or adtech: 5+ years leading advertising go-to-market or working as a paid media practitioner (as a media buyer or seller).
• Product marketing or solutions ownership: 3+ years owning product marketing, solutions, or sales enablement for an AdTech offering (e.g., SaaS platform, agency solution, or enterprise-owned media solution).
• Enterprise B2B background: Experience marketing, selling, or solutioning for enterprise companies, ideally focused on marketing, advertising, or data teams.
• Deep media & AdTech subject-matter expertise: Strong understanding of modern media channels, data strategies, and technology across paid social, search, programmatic, CTV/OTT, retail media, and/or measurement. Fluency talking about pixels, audiences, conversions, identity, clean rooms, attribution, lift, and optimization strategies with both marketers and technical stakeholders.
• Proven go-to-market execution: Demonstrated track record driving go-to-market for technical products or solutions, including positioning, launch planning, content and asset creation, and cross-functional execution.
• Market and competitive insight: Experience researching customer needs and market dynamics in advertising and adtech, and using those insights to sharpen positioning and prioritize opportunities.
• Communication & storytelling: Excellent written and verbal communication with both technical and non-technical executive stakeholders. Ability to synthesize complex concepts into clear, concise narratives and assets (slides, one-pagers, talk tracks) that help Sales and partners sell.
• Cross-functional leadership: Comfortable driving alignment across Product, Sales, Marketing, and Partnerships, influencing without authority, and keeping projects moving in a fast-paced environment.

Bonus If You Have

• Direct experience running paid media campaigns or media sales teams.
• Experience with identity, data clean rooms, or measurement and analytics (MMM, MTA, incrementality testing, or experimentation frameworks for media).
• Previous experience in a high-growth startup where you’ve worn multiple hats and helped build GTM programs from 0 → 1.
• Familiarity with adjacent tools such as CDPs, data onboarding platforms, analytics tools, and data warehouses and lakehouses.

If you’re passionate about helping media buyers and sellers do their best work with data and AI agents, and you’re excited to shape how Hightouch shows up in the adtech ecosystem, we’d love to hear from you.

Compensaiton

The salary range for this position is $145,000 - $170,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

About The Role 

Hightouch is looking for a Sales Development Representative to join our rapidly growing team. In this role, you will be responsible for generating top of the funnel leads in addition to building foundational processes and strategies to the commercial sales team. You will be outbounding to engineers, marketers, and operation teams so we are looking for someone who is highly intelligent and also has the ability to connect with multiple audiences.

What You’ll Do 

• Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods
• You work with the growth team to  research and craft personalized outreach to target accounts
• Find creative methods, channels, and strategies to help guide prospects to our free trial
• As part of our growing SDR team, help define and improve sales processes, strategies, tactics, and more
• You will be tasked with a goal and expected to execute against it on a monthly basis
• You will live in slack and monitor for new signups, engaging them directly in order to schedule meetings with them. Those meetings will be scheduled for with the sales org and the customer

What We're Looking For

• Bachelor's degree
• Be a Self-starter, ability to self-motivate in a high-growth start-up
• Effective communication skills, both written and verbal
• Prior experience engaging customers and prospects
• Interest in tech and more specifically data
• Ability to multitask, organize, and prioritize work

Even if your experience does not line up perfectly, we are still excited to have you apply. The best hires do not always check off every box of a job description.

About the role

We're looking for a Senior Copywriter who is, above all else, genuinely phenomenal with words: clever, precise, and able to write copy that makes people stop in their tracks. For us, that starts long before the words hit the page. What you’ll bring to the table is not only great writing, but also great thinking: You can see what's underneath an ask, push concepts somewhere new, and bring a creative point of view.

You’ll play a central role in defining how Hightouch sounds in the world, from billboard headlines to web copy, to being the voice behind campaigns, launches, and activations that make marketers stop scrolling. You'll partner with design and video as a creative equal, knowing how to flex across formats while keeping things unmistakably Hightouch, and care for our voice as a system, not just a vibe (although vibes are good, too). 

What You'll Do

• Write and edit copy with expert craft across channels, like brand campaigns, OOH, ads, videos, landing pages, social, email, and events.
• Go beyond briefs to understand the ask deeply, bring fresh angles, and push the work past what was originally requested.
• Partner with design and video, knowing when a line unlocks a visual and when the visual is doing the work and copy should step aside.
• Maintain Hightouch's brand voice as a system, including building consistency, noticing where we sound flat, and proposing something better. 
• Represent your work internally with strong executive presence, while bringing flexibility and collaboration to the table
• Work with marketing teams across disciplines, serving as a trusted editor and supporting launches, understanding our products, and optimizing our campaigns. 
• Use AI to scale volume and iteration, help others keep their writing on point, and ensure it doesn't flatten our voice or lower our standards.

What We're Looking For

• 5-7 years of copywriting experience at an agency or in-house; ideally you bring tech experience, the ability to understand complex topics, and excitement to work at a growing startup.
• Genuinely exceptional with words, with a high bar for craft and strategy. You bring strong instincts for tone and voice, and a portfolio that proves it.
• The ability to think conceptually. You know how to understand the lay of the land internally, what’s happening externally, and connect the dots in breakthrough ways.
• Comfort across a range of formats and channels, and the fluency to know what changes (and what stays fixed) when you move between them 
• Strong instincts for how copy and visual work together. You know how a well-chosen word can change what an image means.
• Comfort with ambiguity and a collaborative, low-ego working style. You take and give feedback well, build on others' ideas, and don't get precious about your work.

Why Hightouch

• High-impact role where your copy will be out in the world, in places like OOH campaigns, conference activations, the website, digital ads, and more.
• Real scope to shape what Hightouch sounds like. We're building brand presence at scale, and this person will have genuine influence over that.
• Fast-paced startup environment where good ideas move quickly from concept to execution and back again.
• A team that cares deeply about craft and gives you real, specific feedback to get sharper.

The salary range for this position is $130,000 - $165,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About the Role

We are looking for a Staff AI Productivity Engineer to accelerate how our engineering organization works with AI coding tools. This is a hands-on technical role focused on building infrastructure, tooling, and documentation that makes AI agents dramatically more effective across our codebase.

AI tools are evolving rapidly, and we believe the companies that invest in making agents truly productive - not just available - will have a significant advantage. You'll own this problem end-to-end: from setting up cloud development environments where agents can run autonomously, to building MCP integrations that give agents access to our internal systems, to creating the documentation and context that helps agents understand how we build software.

You’ll have the hands-on acumen to do a lot of the heavy lifting yourself and the leadership skills to drive cross-team efforts to raise the bar everywhere. This role is a companion role to our Developer Productivity role but has a distinct focus: while Dev Productivity owns the build/test/deploy pipeline, you'll own the AI-assisted development experience. An exceptional candidate could wear both hats.

Some of the problems we’ll be working on include:

• Own the agentic development environment: Ensure agents can operate in independent cloud-based development environments, execute our full test suites, examine build results visually, etc
• Build our tooling integrations: Build MCP server integrations that connect our agents to the systems needed to build and debug software, such as CircleCI, Slack, Datadog, Github, etc
• Documentation and context: Own our repo-wide agents.md file and work with teams to ensure our library of agent guidance and skills is continually pushing the bar. Ensure our conventions and package structures are exposed in ways that agents can effectively use
• Enablement: Work with our engineers to understand where agents are struggling and address root causes such as better docs, tooling access, etc. Develop tooling for non-engineers to make simple visual updates to our application
• Serve as a “PM” for internal AI agents: Consistently keep us on the leading edge of AI productivity trends by staying abreast of what is state-of-the-art in industry and driving those improvements across Hightouch

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About You

You are an engineer with a passion for solving hard technical problems that generate real value for customers. You’re motivated by high ownership and are comfortable in a fast-paced, startup environment.

Must have

• Strong software engineering fundamentals—you can dive into complex backend code and understand it quickly
• Deep hands-on experience with AI coding agents (Claude Code, Cursor, Copilot, Devin, or similar)
• Experience writing effective agent documentation, custom instructions, or context files that meaningfully improved agent output
• Track record of building developer tools or infrastructure that other engineers actually use
• Comfortable working across the stack: you'll touch CI/CD, cloud infrastructure, internal tooling, and application code

Nice to have

• Experience building or contributing to MCP servers or similar agent-tooling integrations
• Background in developer productivity, platform engineering, or developer experience roles
• Experience with our stack: TypeScript/JavaScript monorepos, Go, GraphQL
• You've set up sandboxed or containerized development environments at scale

Interview Process

Our goal with the interview process is to balance speed with giving both parties opportunities to assess whether there is a strong mutual fit. We will ask you questions, but we want you to ask us questions! Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don’t ask you to write code to solve technical brainteasers that don’t appear in your day to day job.

• Apply: Curl jobapi.hightouchdata.com on port 13784 and have followed those instructions before applying. It'll only take a minute!
• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit
• System Design Screen [45m]: Designing a data processing feature end-to-end
• AI Skills Interview [60m]: We’ll dive into how you leverage AI and how you’ve helped others do the same
• Hiring Manager Interview [45m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles
• System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical

About the Role

We’re looking for a Growth Marketer to own the systems and sequences that convert marketing-generated leads into qualified pipeline. This role sits at the intersection of sales development, email marketing, and AI-powered automation. You'll be responsible for ensuring every lead from a demo request, form submission, event, or campaign gets the right follow-up at the right time.

You’ll own lead management using AI systems to build customer journeys and convert leads to pipeline, email marketing end-to-end, and nurture operations. With the objective to improve conversion rates across the funnel. Over time, you’ll also build out automated outbound as a net-new channel, creating triggered campaigns based on business priorities and intent signals.

This is a high-impact, execution-heavy role for someone who loves iterating on messaging to develop compelling sequences and journeys, working inside marketing automation platforms, and obsessing over conversion metrics. If you’ve been a lifecycle marketer who thrives on pipeline impact, an SDR who wants more strategic ownership, or a creative systems thinker, this role is for you.

What You’ll Do

• AI-Powered Lead Management: Own the end-to-end follow-up process for demo requests, form submissions, and event leads. Build and optimize sequences in Unify to convert qualified demos to opportunities and increase MQL-to-S1 conversion rates across all lead sources.
• Email Marketing & Nurture: Own campaign launch emails, evergreen communications, and multi-touch nurture sequences in HubSpot and Hightouch. Write, test, and iterate on copy and strategy to drive engagement and conversion.
• Marketing Activity Follow-Up: Partner with the events and campaigns team to build prioritized follow-up sequences for every marketing activity. Ensure all leads are enrolled in the right Unify or HubSpot sequences, and continuously iterate on messaging and strategy based on performance data.
• Product Overage Enforcement: Manage the full overage communication cycle, owning messaging cadence, copy, and execution to drive expansion revenue from existing customers.
• Automated Outbound: Build triggered outbound campaigns in Unify based on business priorities, intent signals, and engagement data—developing automated outbound as a net-new pipeline channel.
• A/B Testing & Optimization: Run experiments across subject lines, send times, copy, and sequencing to continuously improve email performance, open rates, reply rates, and conversion metrics.
• Reporting & Analytics: Own and report on key conversion metrics including demo-to-opportunity rates, MQL-to-S1 rates, sequence engagement, and nurture-attributed pipeline. Use data to identify what’s working and prioritize what to test next.
• Cross-Functional Collaboration: Work closely with SDRs, AEs, and the broader Growth Marketing team to ensure seamless handoffs, aligned messaging, and feedback loops between marketing automation and sales execution.

What We’re Looking For

• 3–5 years of experience in a revenue marketing, lifecycle marketing, SDR, or email marketing role at a B2B SaaS company.
• Strong sequence and copy skills: Proven ability to write effective outbound and nurture sequences that drive replies, engagement, and conversion. You know how to craft a compelling subject line, write concise email copy, and handle live email threads with prospects.
• Marketing automation proficiency: Hands-on experience using tools like HubSpot, Outreach, Salesloft, or similar platforms to build audiences, trigger sequences, manage journeys, and track performance. 
• Audience and positioning instincts: Ability to take a target persona and value proposition and translate them into messaging that resonates. 
• User journey thinking: You can conceptualize when and how to message people based on their lifecycle stage, engagement signals, and triggers.
• Data-driven and experimental: Comfortable running A/B tests, analyzing sequence performance, and using conversion data to iterate on strategy. 
• SDR experience (optional): Direct experience as an SDR or BDR gives you the intuition for what messaging actually books meetings and what gets ignored.

Bonus If You Have

• Experience with AI-powered SDR and sales engagement platforms.
• Previous experience at a high-growth startup where you’ve worn multiple hats and built programs from 0 → 1.
• Familiarity with CDPs, data warehouses, or the modern data stack ecosystem.
• If you’re excited about using AI to reimagine how marketing-generated leads become revenue, and you want to own the systems and sequences that directly drive pipeline, we’d love to hear from you.

Compensation

The salary range for this position is $100,000 – $130,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

The Problem

Every large advertiser runs the same loop: strategist reviews performance data, decides what to test next, briefs a designer, waits for assets, hands them to a media buyer who builds campaigns across Meta and Google and TikTok, launches, monitors, repeats. The process is slow because creative production, campaign management, and performance analysis happen in three separate systems, and insights travel between them through decks, Slack threads, and weekly syncs.

Companies like Nike, Uber, and PepsiCo spend millions per month on digital ads and employ entire teams just to keep this loop turning. Most teams run 10 to 15 creative tests per month because every test requires manual work across multiple tools and teams. The result: most ad spend runs against stale creative, performance degrades from fatigue, and the gap between "what's working" and "what gets made next" is measured in weeks.

Why Agents Change This

Advertising is uniquely high-leverage for AI agents because nearly every step in the workflow is now automatable, and the steps compound:

• Research. Agents can continuously monitor competitor ad libraries, auto-classify creative by format, hook, and message, and surface positioning gaps. What used to require a strategist spending hours in Meta Ad Library happens in the background, always current.
• Creative production. Generative models can now produce ad-quality images and video. The constraint has shifted from "can AI make this" to "can AI make this on-brand and on-spec for each platform." That is a solvable engineering problem, not a research problem.
• Campaign structure. Building properly structured campaigns (naming conventions, audience splits, placement targeting, budget allocation) across five ad platforms is tedious, rules-based work. Agents can do it faster and more consistently than humans.
• Optimization. Detecting creative fatigue, reallocating budget toward winners, and knowing when to rotate in fresh variants is pattern recognition across structured data. Agents excel at exactly this.
• The compounding effect. When one agent handles the full chain (research, production, activation, analysis, iteration) as a single workflow, the cycle time collapses from weeks to hours. A team that runs 15 tests per month can run 50+, not because any individual step got faster, but because the coordination cost between steps drops to nearly zero.

Today: A performance marketing team testing new concepts on Meta and TikTok spends 2 to 3 weeks per cycle.

With agents: The marketing lead describes the objective. An agent analyzes recent performance, identifies the highest-value concepts to test, generates on-brand variants across formats, builds campaigns, launches after human approval, monitors results, detects fatigue, and queues replacements. Same team, 5x to 7x the testing volume, because the human bottleneck becomes strategy and judgment, not execution.

Why Hightouch, Why Now

Hightouch built the Agentic Marketing Platform: one system where AI agents own entire marketing workflows across lifecycle (email, SMS, push through Braze, Iterable, Salesforce, Adobe), advertising (creative production and activation across paid channels), and product experiences (real-time web and mobile experimentation). All three surfaces share the same agent infrastructure, brand and customer context, and warehouse-native data foundation. An insight the ads agent learns about creative performance can inform what the lifecycle agent sends. That shared context across every marketing surface is the product.

Ads is already live, and demand is surging. Enterprise customers are generating ad creative today with agents that analyze performance across Meta, Google, TikTok, LinkedIn, and Snapchat, produce briefs grounded in competitive research and brand guidelines, and generate ready-to-ship ad concepts. Early adoption has been strong: customers who start using it quickly expand usage across campaigns and teams, and inbound interest from enterprise prospects is accelerating. The foundation works. The opportunity is building it into a platform that captures the full advertising workflow.

What Hightouch has that no competitor can replicate:

• Agent orchestration. 25+ specialized agent skills for audience building, content generation, campaign analysis, and multi-step workflow coordination, all composable into end-to-end workflows.
• Content assembly with brand trust. Agents search existing asset libraries for reusable on-brand content before generating anything new. This is what makes output trustworthy enough for enterprises to ship without heavy review cycles.
• Marketing and brand context. A persistent layer connecting customer data, brand guidelines, creative assets, competitive intelligence, and performance history so agents operate with full business context, not generic prompts.
• Warehouse-native data foundation. 62,000 workspaces, a million data syncs per day, 300+ integrations. Customer data stays in the warehouse. No proprietary data store, no duplication, no lock-in.

The Role

You will lead the Agentic Ads Platform. The foundation exists (customers generating ads today), and the opportunity is turning it into the platform that closes the full advertising loop. Four major areas of work:

• Multi-model creative generation. Today the platform generates static images. The roadmap includes video generation, motion graphics, format adaptation, and multi-model orchestration (routing to the best model for each task). Building a creative generation pipeline that produces broadcast-quality output across formats is a hard, high-value problem.
• Marketing context and brand adherence. Making agents genuinely trustworthy for enterprise creative teams. Better context engineering so agents follow brand guidelines, business rules, legal requirements, and channel-specific policies without constant human correction. The gap between "AI-generated ad" and "ad our brand team would actually approve" needs to shrink dramatically.
• Platform depth across ad channels. Deep integrations with Meta, Google, TikTok, LinkedIn, Snapchat, and others. Not just launching ads, but understanding each platform's creative specs, optimization levers, and best practices so agents can automatically adapt creative for each channel, syndicate content across platforms, and optimize placement-level performance. Think: an agent that knows a 9:16 video with text-safe zones works differently on TikTok Reels vs. Instagram Stories and adjusts accordingly.
• Best-in-class agentic creation experience. The interaction model for how marketers work with agents to go from objective to live campaign. This means the conversational interface, the review and approval workflows, the feedback loops that help agents learn what "good" looks like for each brand, and the progressive autonomy controls that let teams start with full human approval and graduate to agent-led execution as trust builds.

Day to day, you will:

• Run deep customer discovery with performance marketing and creative teams at enterprise companies. Understand their workflows, pain points, and what would earn their trust.
• Define the product roadmap tied to revenue milestones. Sequence what to build, what to compose from existing systems, and what to partner on.
• Ship product. Work directly with engineering and design on tight cycles.
• Co-own pipeline and go-to-market. Join customer calls, shape competitive positioning, partner with CS on implementation.

High-visibility role working directly with founders and executive team.

What We're Looking For

• Zero-to-one track record. You have built products from nothing to meaningful revenue, ideally at a B2B SaaS company. The domain matters less than evidence you can find product-market fit under uncertainty.
• Technical depth. You can evaluate architectural tradeoffs, reason about things like multi-model orchestration and API integration design at the level of product decisions, and hold your own in debates with senior engineers.
• Commercial instinct. You think in terms of pipeline, conversion, and expansion. You build roadmaps that map to revenue targets.
• Speed. Small team, high autonomy, tight cycles. We use AI heavily in our own workflows and expect you to do the same.
• Cross-functional trust. This role spans engineering, design, sales, CS, and leadership. You drive clarity from ambiguity.

The Customer Problem

When you open Spotify, the homepage is different for every user. When you browse Nike's site, products are ranked by what Nike thinks you'll buy. When you log into Chase, offers are tailored to your spending. This is web and mobile personalization: deciding in real time what each customer sees inside your product. It directly moves conversion, retention, and revenue at the point where customers are already engaged.

Almost nobody does it well outside of companies that build it from scratch. A single experiment (testing whether high-spend users convert better seeing a loyalty upsell on the account page) requires an analyst to build the segment, a PM to write targeting rules, a designer to create variants, an engineer to instrument the test, and someone to monitor results. Most teams run 5–10 per quarter and end up with a handful of static rules covering a fraction of their users.

The tools that exist (Optimizely, Adobe Target) handle infrastructure but don't solve the coordination problem. Every experiment, audience, and piece of content still requires manual configuration. They also force companies to duplicate customer data into a proprietary store, adding months of implementation and permanent vendor lock-in.

Why Agents are the Solution

The shift from "AI assists a step" to "AI owns a workflow" is already happening in software engineering. Personalization is ready for the same shift.

Today: A growth team testing whether high-intent visitors convert better with a comparison page spends 2–4 weeks coordinating across tools and people. They run maybe 8 experiments that quarter.

With agents: The growth lead describes the goal. An agent identifies the audience from existing customer data, generates variants informed by past performance, configures the experiment with holdout groups, launches it, monitors significance, and reallocates traffic. The human reviews before launch. Calendar time: hours. The same team runs 50+ experiments per quarter because the coordination cost drops to nearly zero.

Agents handle the full chain as one workflow: audience, content, experiment, optimization. Instead of a bunch of manual steps, agents rethink this as a continuously improving closed loop.

Why Hightouch, Why Now

More than 1,000 enterprises—like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, use Hightouch to run their marketing. Earlier this year we launched the Agentic Marketing Platform with two pillars:

• Agentic Advertising Studio. Agents analyze performance, competitor creative, and brand guidelines, then assemble ad concepts across Meta, Google, TikTok, and LinkedIn.
• Agentic Lifecycle Studio. Agents identify lifecycle opportunities, draft audiences, assemble on-brand email and SMS campaigns, and orchestrate them through Braze, Iterable, Salesforce, and Adobe.

Advertising covers paid media. Lifecycle covers email, SMS, and push. Agentic Personalization is the third pillar: what customers experience inside the website and mobile app. Different buyer (product and growth teams), different workflow (real-time experimentation), different technical surface (browser SDKs and edge delivery). Same agent infrastructure and data foundation.

What no competitor can replicate:

• Agent orchestration. 25+ specialized skills for audience building, content generation, campaign analysis, and multi-step workflow coordination.
• Content assembly. Agents search existing asset libraries for reusable on-brand content before generating anything new, which is what makes output trustworthy enough for enterprises to ship.
• Marketing and brand context. Persistent layer connecting customer data, brand guidelines, creative assets, and performance history so agents operate grounded in how the business works.
• Real-time data infrastructure. Low-latency personalization API, sub-second audience evaluation, ML-powered optimization and recommendations, event pipeline processing millions of events daily.

The Role

Founding Product Manager for Agentic Personalization: Hightouch's third major pillar and biggest new investment. You define the product, the sequencing, and the go-to-market.

• Customer discovery. Deep engagement with product and growth teams at enterprise companies to understand how they personalize web and mobile today, and what would earn their trust in an agent-driven approach. Translate into a roadmap tied to revenue milestones.
• Define the agent experience. What agents do autonomously (segments, variants, experiments, traffic allocation) vs. what needs human approval (production launches, brand-sensitive content). Design the feedback loop that builds trust over time.
• Scale the GTM. Co-own pipeline, join customer calls, shape competitive positioning, partner with CS on implementation playbooks.

High-visibility role working directly with founders and executive team.

What We're Looking For

• Zero-to-one track record. Products you built from nothing to meaningful revenue, ideally at a B2B SaaS company. Domain matters less than evidence you can find product-market fit under uncertainty.
• Technical depth. Can evaluate architectural tradeoffs, debate infrastructure decisions with senior engineers, and reason about things like batch vs. real-time and caching strategies at the level of product decisions.
• Commercial instinct. Think in terms of pipeline, conversion, and expansion. Build roadmaps that map to revenue targets.
• Speed. Small team, high autonomy, tight cycles. We use AI heavily in our own workflows.
• Cross-functional trust. This spans engineering, design, sales, CS, and leadership. You drive clarity from ambiguity.

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $240,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About The Role

In this role, you will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch. Your team works closely with customer stakeholders and internal partners to translate business requirements into reliable technical implementations by designing the right approach, configuring and validating integrations, and guiding customers through the onboarding experience. Implementation Managers serve as trusted technical partners during this phase, coordinating cross-functional execution, navigating complexity, and removing blockers so customers can realize value quickly and confidently.

In this role, you will you will be accountable for the quality, consistency, and predictability of customer implementations. This includes building and scaling a high-performing team, setting clear delivery standards, and ensuring customers realize value from the Hightouch platform quickly and reliably.

This is a hands-on leadership role that combines people management with deep technical expertise. You will actively participate in solution design reviews, guide your team through complex technical challenges, and lead critical escalations when needed. You’ll work closely with Customer Success, Product, and Engineering to surface systemic delivery issues and customer insights that inform product and process improvements.

What You'll Do

People Leadership & Development

• Build, hire, and develop a high-performing team of Implementation Managers
• Coach and mentor team members on both technical execution and customer-facing skills
• Establish clear goals, performance metrics, and accountability tied to implementation outcomes
• Foster a culture of technical rigor, ownership, and continuous improvement

Implementation Strategy & Delivery

• Develop and scale implementation frameworks that balance consistency with flexibility for complex use cases
• Identify delivery risks early and drive mitigation plans across accounts
• Ensure a consistently high bar for customer onboarding and launch experiences

Technical Excellence & Operations

• Maintain deep technical knowledge of the Hightouch platform and stay current with product developments
• Establish and evolve technical best practices and implementation standards
• Lead complex technical escalations and unblock high-risk customer situations
• Partner with Engineering and Product to translate recurring customer challenges into product and tooling improvements

Cross-Functional Leadership

• Partner closely with Customer Success to ensure smooth handoffs and long-term customer success
• Represent the voice of the customer in internal planning and strategy discussions
• Contribute to the rollout of new products and features by ensuring implementation readiness
• Drive process improvements that increase team efficiency and reduce delivery friction

What We’re Looking For

Leadership Experience

• 3–5 years of people management experience leading technical, delivery-oriented teams (e.g. implementation, solutions, onboarding)
• Proven ability to build and scale high-performing teams in fast-growing environments
• Strong coaching and feedback skills with experience developing career paths for technical professionals
• Track record of setting clear expectations and holding teams accountable to outcomes

Technical & Customer Delivery Background

• Deep understanding of enterprise software implementations, including APIs, databases, and data integration systems
• Hands-on experience with complex technical projects involving multiple stakeholders and custom requirements
• Ability to independently reason through data flows, integration patterns, and technical tradeoffs
• Familiarity with customer success and implementation metrics, including time-to-value and launch success

Core Competencies

• Clear, confident communicator with the ability to influence across technical and non-technical audiences
• Strong analytical and problem-solving skills with a bias toward action
• Comfortable operating in ambiguity while maintaining a high bar for execution and quality

Preferred Qualifications

• Experience with modern data stacks, including data warehouses and ETL/ELT tools
• Background in Customer Data Platforms (CDPs), marketing technology, or data activation
• Experience in B2B SaaS, particularly in implementation, solutions engineering, or technical customer success roles
• Track record of improving customer retention through strong onboarding and implementation outcomes

Compensation

The salary range for this position is $185,000-$215,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

About The Role 

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

The Role 

We're hiring a seasoned Revenue Operations leader who moves fast, thinks from first principles, and measures themselves on unlocking performance in our GTM organization.

Hightouch has grown from 10 to 50+ account executives in under two years. That kind of growth creates complexity — in territories, in pipeline, in forecasting, in comp — and we need someone who can cut through it quickly, surface what actually matters, and iterate their way to better answers. This is not a role for someone who optimizes existing playbooks. It's for someone who questions whether the playbook is right in the first place and drives real impact on our revenue teams as a result.

This role reports to our CFO and CRO. You'll be hands-on-keyboard from day one while also building the foundation for how RevOps scales at Hightouch.

What You'll Do 

• Drive fast, data-driven decision-making with sales leadership and the executive team. Surface insights by having a point of view and pressure-testing it quickly with data.
• Own pipeline and funnel analysis with a bias toward action. Identify anything broken, deeply understand it, propose a fix, ship it, learn from it, repeat. We move in days, not quarters.
• Lead territory management as a living system. Continuously reassess coverage and help us read market signals to tweak our ICP and messaging. 
• Design and implement compensation plans that shape behavior. Align plans with company strategy, build buy-in, and deploy at scale. 
• Connect dots across marketing, finance, pre-sales, post-sales, and the exec team. RevOps at Hightouch is a vital connective function – your ability to surface information and collaborate across these groups will make you indispensable. 

Who You Are 

• You've been in high-growth, high-velocity environments with 50+ AEs, ideally at companies that sell enterprise software at multi-$100K or $1M+ price points through direct outbound and partnerships. You know how complex this motion can be and you've learned how to navigate it and prioritize what matters. 
• You think about revenue from first principles. When something isn't working, you don't reach for an industry framework first: you ask why it's not working, build a hypothesis, and test it. You're comfortable holding a view loosely and updating it fast. You also want to learn Hightouch deeply and are excited to build RevOps infrastructure that fits, not just to apply what worked at your last company.
• You have a bias toward iteration over perfection. You'd rather ship an imperfect analysis that moves a decision forward than spend two weeks on a polished deck that arrives too late. You've built cultures around this mentality, not just practiced it yourself.
• You've used data, comp, and visibility to change behavior. You've redesigned incentive structures mid-cycle when they weren't driving the right outcomes, and you've been willing to make the case for uncomfortable changes.
• You're a clear, direct communicator. Sales leaders and executives trust you because you tell them what you actually think, not what they want to hear. You can explain a nuanced revenue problem without burying the point. 

The salary range for this position is $240,000 to $325,000 per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,  allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. 

What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Hightouch is looking for an Enterprise Account Executive located in the Southeast to join our fast-growing team. As a pivotal part of a small but dynamic sales organization, you will have the opportunity to shape the future of our product offering and contribute directly to our success. This is an exciting opportunity for a driven individual with significant enterprise sales experience, a passion for technology, and a talent for building meaningful relationships with clients.

We’re seeking a self-starter who thrives in a fast-paced environment, has a strong track record in sales, and is eager to take the next step in their career with a rapidly scaling startup. The ideal candidate will possess a blend of sales expertise, entrepreneurial spirit, and a commitment to continuous learning.

What We're Looking For:

• Experience building and managing a pipeline of high-value enterprise accounts.
• Experience driving both outbound prospecting efforts and land-and-expand strategies to develop long-term client relationships.
• Ability to conduct discovery calls, understand client needs, and deliver tailored solutions that drive measurable business outcomes.
• Collaboration with cross-functional teams (Sales, Marketing, Product) to deliver a seamless customer experience.
• Someone who consistently meet or exceed sales targets and KPIs, while maintaining a high level of professionalism and customer-centricity.
• Excellent verbal and written communication.
• Ability to adapt to an ever-changing work environment and operate with a sense of urgency.

Bonus Points If You Have:

• A deep understanding of the martech and/or data ecosystem and how businesses use these technologies to drive growth.

The salary range for this position is $300,000 OTE (50/50 split) per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About the Role

The Web Engineering team owns our public website (hightouch.com), which is the face of our company and brand and one of the most important ways that customers and prospects learn about Hightouch. We’re looking for a talented senior web engineer who is passionate about crafting exceptional experiences and cares deeply about the story that we tell customers. As Hightouch continues to scale rapidly, you will play a pivotal role in shaping how we position and promote our new product offerings, including cutting edge advancements in marketing AI and ML.

In this role, you’ll partner closely with our marketing and design teams to build, iterate, and maintain our marketing website. Key responsibilities include:

• Lead the design, scoping, and implementation of marketing website projects such as new feature pages, blog revamps, and more
• Integrate CMS-powered interfaces (we use Sanity) that allow marketers to update content independently
• Build and maintain our design system to ensure we can continue to build with high velocity and high standards for UX
• Develop engaging animations that enhance product storytelling using technologies such as Motion and GSAP
• Exercise strong design judgment and attention to detail to ensure that every aspect of our site reinforces our brand identity

About you

• 5+ years of experience in software/web engineering, ideally with strong proficiency in React, TypeScript, CSS, and Next.js
• Demonstrated ability to build production-ready web applications in a fast-paced environment
• Excellent design taste and obsessive attention to detail
• Proven experience with code-based animations (e.g., using Motion or GSAP) or experience collaborating with contractors on creative implementations
• Ability to work autonomously, lead and coach other engineers, and collaborate effectively with marketing, design, and data teams
• Deep understanding of SEO principles and best practices, especially around performance, accessibility, and search optimization

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $170,000 - $220,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Interview Process

Our interview process focuses on evaluating fit for the most important dimensions of the role: cross-functional collaboration, a strong sense of design and user experience, and experience building production frontend components.

• Intro Call [30m]: Introductory call with either a member of our recruiting team or the hiring manager to get to know each other and see if the role could be a good mutual fit.
• Technical Screen [45m]: Work with one of our frontend engineers to build a simple component using React and TypeScript.
• Past Projects Deep Dive [45m]: Walk through 2-3 previous projects (personal or professional) with your interviewer while highlighting big wins, challenges, and key decisions.
• Technical Interview [90m]: Work with the interviewer to design, architect, and implement a complex frontend component.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,  allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. 

What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Hightouch is looking for an Enterprise Account Executive located in Boston, New York, Chicago, Toronto, Montreal, or Ohio to join our fast-growing team. As a pivotal part of a small but dynamic sales organization, you will have the opportunity to shape the future of our product offering and contribute directly to our success. This is an exciting opportunity for a driven individual with significant enterprise sales experience, a passion for technology, and a talent for building meaningful relationships with clients.

We’re seeking a self-starter who thrives in a fast-paced environment, has a strong track record in sales, and is eager to take the next step in their career with a rapidly scaling startup. The ideal candidate will possess a blend of sales expertise, entrepreneurial spirit, and a commitment to continuous learning.

What We're Looking For:

• Experience building and managing a pipeline of high-value enterprise accounts.
• Experience driving both outbound prospecting efforts and land-and-expand strategies to develop long-term client relationships.
• Ability to conduct discovery calls, understand client needs, and deliver tailored solutions that drive measurable business outcomes.
• Collaboration with cross-functional teams (Sales, Marketing, Product) to deliver a seamless customer experience.
• Someone who consistently meet or exceed sales targets and KPIs, while maintaining a high level of professionalism and customer-centricity.
• Excellent verbal and written communication.
• Ability to adapt to an ever-changing work environment and operate with a sense of urgency.

Bonus Points If You Have:

• A deep understanding of the martech and/or data ecosystem and how businesses use these technologies to drive growth.

The salary range for this position is $300,000 OTE (50/50 split) per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About The Role

Hightouch is looking for an Enterprise Account Executive to join our fast-growing team. As a pivotal part of a small but dynamic sales organization, you will have the opportunity to shape the future of our product offering and contribute directly to our success. This is an exciting opportunity for a driven individual with significant enterprise sales experience, a passion for technology, and a talent for building meaningful relationships with clients.

We’re seeking a self-starter who thrives in a fast-paced environment, has a strong track record in sales, and is eager to take the next step in their career with a rapidly scaling startup. The ideal candidate will possess a blend of sales expertise, entrepreneurial spirit, and a commitment to continuous learning.

What We're Looking For:

• Experience building and managing a pipeline of high-value enterprise accounts.
• Experience driving both outbound prospecting efforts and land-and-expand strategies to develop long-term client relationships.
• Ability to conduct discovery calls, understand client needs, and deliver tailored solutions that drive measurable business outcomes.
• Collaboration with cross-functional teams (Sales, Marketing, Product) to deliver a seamless customer experience.
• Someone who consistently meet or exceed sales targets and KPIs, while maintaining a high level of professionalism and customer-centricity.
• Excellent verbal and written communication.
• Ability to adapt to an ever-changing work environment and operate with a sense of urgency.

Bonus Points If You Have:

• A deep understanding of the martech and/or data ecosystem and how businesses use these technologies to drive growth.

Compensation Details

On-Target Earnings: $300,000 annually
Base Salary: $150,000 annually

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

About The Role

Hightouch is looking for an Enterprise Account Executive to join our fast-growing team. As a pivotal part of a small but dynamic sales organization, you will have the opportunity to shape the future of our product offering and contribute directly to our success. This is an exciting opportunity for a driven individual with significant enterprise sales experience, a passion for technology, and a talent for building meaningful relationships with clients.

We’re seeking a self-starter who thrives in a fast-paced environment, has a strong track record in sales, and is eager to take the next step in their career with a rapidly scaling startup. The ideal candidate will possess a blend of sales expertise, entrepreneurial spirit, and a commitment to continuous learning.

What We're Looking For:

• Experience building and managing a pipeline of high-value enterprise accounts.
• Experience driving both outbound prospecting efforts and land-and-expand strategies to develop long-term client relationships.
• Ability to conduct discovery calls, understand client needs, and deliver tailored solutions that drive measurable business outcomes.
• Collaboration with cross-functional teams (Sales, Marketing, Product) to deliver a seamless customer experience.
• Someone who consistently meet or exceed sales targets and KPIs, while maintaining a high level of professionalism and customer-centricity.
• Excellent verbal and written communication.
• Ability to adapt to an ever-changing work environment and operate with a sense of urgency.

Bonus Points If You Have:

• A deep understanding of the martech and/or data ecosystem and how businesses use these technologies to drive growth.

Compensation Details

On-Target Earnings: $300,000 annually
Base Salary: $150,000 annually

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

About the Role

We’re looking for a Forward Deployed Marketing Data Scientist to partner closely with our AI Decisioning customers and internal engineering teams to ensure that AI-driven marketing campaigns deliver measurable, compounding impact. This role is uniquely cross-functional: you’ll spend time diagnosing model behavior, tuning ML levers, analyzing incrementality, exploring customer data, and explaining insights to marketers and executives.

Marketing teams come to Hightouch to transform how they operate. Instead of planning campaigns weeks ahead on a calendar, AI Decisioning continuously learns customer preferences and executes 1:1 messaging that adapts in real time. Your mission is to make sure that these AI agents perform at their best—and to help customers understand why they are performing the way they are.

You’ll work alongside ML engineers, product managers, Solutions Consultants, and some of the world’s most recognizable brands to improve campaign performance, debug experiments, and identify opportunities for additional lift. Roughly 30% of your time will be customer-facing and 70% deep analytical and modeling work.

No two days are the same, but you can expect to:

Own diagnostics, insights, and tuning for AI Decisioning campaigns

• Explain why AI Decisioning is driving lift using counterfactuals, incrementality breakdowns, and cohort analysis.
• Debug performance issues, iterate on reward functions, and ensure the agent’s recommendations align with customer goals.
• Investigate experiment setups (send volumes, reachability, channel constraints) and surface actionable recommendations.

Work deeply with data in notebooks and customer warehouses

• Pull down historical data to run exploratory analyses using Polars / Pandas in Jupyter notebooks
• Modify and improve customer feature matrices to unlock deep personalization.
• Conduct deeper warehouse-level SQL analyses when insights aren’t available in the UI.

Build lightweight tooling that enables scale

• Create templates, notebooks, scripts, and repeatable workflows that improve how we analyze performance across customers.
• Identify systemic gaps and influence the direction of ML reporting and introspection.

Communicate ML concepts clearly to non-technical stakeholders

• Present model insights and recommendations to marketers, analysts, and executives.
• Explain how the decision engine handles cold start, message transfer learning, exploration vs. exploitation, and more.
• Partner closely with Solutions Consultants to identify and drive new opportunities for uplift.

What We’re Looking For

• Strong ability to perform deep exploratory data analysis in Python (Polars / Pandas, Jupyter notebooks).
• Ability to write and interpret SQL for customer warehouse analysis.
• High-level understanding of ML modeling concepts (features, hyperparameters, reward functions, training windows).
• Excellent communication skills; able to explain technical reasoning simply and confidently to marketers.
• A customer-first attitude with high ownership and urgency when resolving issues.

Bonus Points

• Experience setting up and analyzing marketing experiments such as A/B, multivariate tests.
• Prior experience in an applied ML, data science, analytics engineering, or forward-deployed role.
• Experience building lightweight internal tools or scripting solutions.

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $140,000 - $220,000 USD per year, which is location independent in accordance with our remote-first policy.

Interview Process

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

Our interview process evaluates the most important dimensions of the role: analytical depth, customer communication, first-principles problem solving, and alignment with Hightouch’s values.

Intro Call [15–30m]

Introductory call with either a member of our recruiting team or the hiring manager to get to know each other and see if the role could be a good mutual fit.

Take Home Data Analysis Exercise + Review Session [45m]

You’ll complete a short take-home assignment focused on exploratory data analysis of an example dataset. In the live review, you’ll walk through your approach, explain your reasoning, and present your findings as if you were guiding a customer through your analysis. We’re looking for clarity of communication, rigor of thinking, and the ability to turn data into actionable insights.

Experiment Design & Analysis Session [90m]

A hands-on session where we collaboratively design and evaluate an experiment end-to-end. This includes:

• Defining the experimental goal and how success should be measured
• Identifying the most relevant context and features to use in modeling
• Interpreting example results and diagnosing performance patterns
• Recommending next steps and communicating tradeoffs

Hiring Manager Interview [30m]

Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.

About the Role

We're looking for a front-end focused full stack product engineer to join our fast-growing engineering team, where you’ll help develop delightful and intuitive interfaces that enable non-technical users to easily engage with advanced features.

At Hightouch, full stack engineers work closely with design, product managers, solutions engineers, and customers to understand problems and build polished and intuitive features.

On a typical day, you will be:

• Architecting and building features end-to-end for a new generation of marketing and growth products
• Collaborating closely with customers and cross-functional partners - designers, product managers - to understand real-world behavior
• Working alongside ML engineers to surface insights that empower marketers to make confident decisions

Our ideal engineer is someone who has proven experience working closely with product teams to build user interfaces from zero to one. You should be able to independently lead and architect complex frontend systems, and be proficient in building CRUD applications and with a solid understanding of backend API design and data models.

Our frontend is built in React and Typescript, and our backend is also built on Typescript with some elements of Go.

The salary range for this role is $180,000 - $270,000 USD per year, fully remote and location-independent. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Interview Process

• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• Frontend Technical Screen [60m]: You will work together with one of our frontend engineers to build a component that is used commonly throughout the Hightouch app. 
• Full Stack Interview [90m]: This interview is a design-focused session where you'll work collaboratively with the interviewer to think through real product and engineering problems.
• Hiring Manager Interview [30m]: Chat with the hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

#LI-DNI

About The Role

In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion.

In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts.

As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.

What You'll Do

People Leadership & Development

• Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
• Provide mentorship, coaching, and career development opportunities for team members
• Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
• Foster a culture of continuous learning and technical excellence within the team

Strategic Customer Success

• Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
• Develop and implement scalable processes for customer onboarding, success planning, and expansion
• Analyze customer health metrics and develop proactive intervention strategies
• Ensure consistent delivery of technical expertise and guidance across all customer engagements

Technical Excellence & Operations

• Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
• Establish technical best practices and standards for customer implementations
• Lead complex technical escalations and problem-solving initiatives
• Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements

Cross-Functional Leadership

• Partner with Sales, Marketing, and Product teams to drive customer success initiatives
• Contribute to go-to-market strategies for new products and features
• Represent the voice of the customer in internal strategy discussions
• Drive process improvements that enhance team efficiency and customer satisfaction

What We're Looking For

Leadership Experience

• 3-5 years of people management experience, preferably leading technical customer-facing teams
• Proven track record of building and scaling high-performing teams in fast-growing environments
• Experience developing talent and creating career growth paths for technical professionals
• Strong coaching and mentorship abilities with a focus on both technical and soft skill development

Technical & Customer Success Background

• 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
• Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
• Experience with customer success methodologies, metrics, and best practices
• Proven ability to manage complex technical projects with multiple stakeholders

Core Competencies

• Exceptional communication and presentation skills with ability to influence at all organizational levels
• Strong analytical and problem-solving abilities with a data-driven approach to decision making
• Experience working with Fortune 500 companies and understanding enterprise sales cycles
• Ability to thrive in ambiguous, fast-paced environments while maintaining high standards
• Natural curiosity about data platforms and how companies can leverage data for business outcomes

Preferred Qualifications

• Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
• Background in Customer Data Platforms (CDPs), marketing technology, or data activation
• Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
• Track record of driving customer expansion and reducing churn in enterprise accounts

Location & Compensation

This role will support our West Coast Team. The salary range for this position is $230,000 - $260,000 USD per year (80/20 split variable), which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Join us in building the future of customer data activation and lead a team that makes a meaningful impact for some of the world's largest companies!

About The Role 

As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Account Managers, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Account Managers who owns the overall customer journey.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What You’ll Do

• Drive the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Account Managers to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We're Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About The Role 

As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What You’ll Do

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We're Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

#LI-DNI

About the Role

We are looking for a distributed systems engineer to work on the systems that power the syncing engine our customers and other engineering teams rely on. This presents an exciting challenge where you can apply your expertise in distributed systems, performance optimization, and troubleshooting to push the boundaries of what is possible and meaningfully improve our ability to move massive amounts of customer data. This role also provides a unique opportunity to work on a multi-cloud and multi-region infrastructure that supports a global customer base.

We believe in enabling our engineers to do their best work for our customers by giving them extremely high levels of ownership and autonomy. This comes in different forms: you will own and deliver projects from start to finish, you will work directly with customers to solve their hardest scaling problems, and you will have a lot of influence over what we work on as a team and company.

Some of the problems we’ll be working on include:

• Sync Speed: Customers want to sync a lot of data to important destinations like Facebook and Snapchat, which requires us to analyze every part of our syncing process and find where we can optimize to sync data more quickly
• Streaming Syncing: We currently sync data from sources in batch only, but envision a world where we also do syncs in real-time and support streaming sources like webhooks and queues
• Scalability and Reliability: As part of our rapid growth, we’re always evaluating current future bottlenecks in scaling and reliability, and architecting for the next order of magnitude of growth
• Personalization API: Our Personalization API product provides a low latency caching layer on top of data warehouses that enable customers to use their data warehouse for real-time personalization use cases with <30ms p90 response times with QPS in the millions
• Multi-Region and Multi-Cloud: Supporting our multi-region and multi-cloud backend, including extending it to launch Hightouch on in new regions to support data residency requirements of our global customer base

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About You

You are an engineer with a passion for solving hard technical problems that generate real value for customers. You’re motivated by high ownership and are comfortable in a fast-paced, startup environment.

You have experience and comfort with distributed systems and high-scale systems or the ability and desire to build this experience quickly. This experience can take different forms:

• You’ve built syncing engines that process and move terabytes of data per day in a scalable way
• You’ve created event collection or data streaming services that power company critical systems
• You’ve owned systems that have undergone orders of magnitude of growth and helped them scale accordingly
• You have relevant skills and are a fast learner who is excited to take on the challenges we face

Interview Process

Our goal with the interview process is to balance speed with giving both parties opportunities to assess whether there is a strong mutual fit. We will ask you questions, but we want you to ask us questions! Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don’t ask you to write code to solve technical brainteasers that don’t appear in your day to day job.

• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• System Design Screen [45m]: Designing a data processing feature end-to-end.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.
• System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical.

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

#LI-DNP

About the Role

We are looking for a software engineer to join our Streaming Systems team, working on the high-throughput systems that collect, forward, and perform real time computation on billions of behavioral events from our customers’ users. You'll be building the infrastructure that ingests clickstream, product interaction, and transactional data into our platform. This data is the platform for our “Cursor for Marketers” AI agent product.

Our streaming products’ revenue has 10x’d over the past year, and we need to ensure that we continue to scale. Our infrastructure needs to handle millions of messages per second at single second latency end to end. Recently, we added a computation engine that allows personalizing user experiences in real-time based on live behavior; we’re seeing 7-figure market response in the first few months and need to scale up to meet demand.

We believe in enabling our engineers to do their best work for our customers by giving them extremely high levels of ownership and autonomy. You will own and deliver projects from start to finish, work directly with customers to solve their hardest scaling problems, and have significant influence over our technical roadmap.

The base salary range for this position is $180,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. A large portion of the compensation will be in the form of equity via ISO options. We offer early exercise and a 10 year post-termination exercise window.

About You

You are an engineer with a passion for solving hard technical problems that generate real value for customers. You’re motivated by high ownership and are comfortable in a fast-paced, startup environment.

You have experience and comfort with distributed systems and high-scale systems or the ability and desire to build this experience quickly. This experience can take different forms.

Some useful, but not necessary, experience:

• Experience with streaming systems like Kafka, Kinesis, Pulsar, Warpstream
• Experience with high RPS, low p99 latency systems

Interview Process

Our goal with the interview process is to balance speed with giving both parties opportunities to assess whether there is a strong mutual fit. We will ask you questions, but we want you to ask us questions! Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don’t ask you to write code to solve technical brainteasers that don’t appear in your day to day job.

• Apply: Curl jobapi.hightouchdata.com on port 13784 and have followed those instructions before applying. It'll only take a minute!
• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• System Design Screen [45m]: Designing a data processing feature end-to-end.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.
• System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical.

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

#LI-DNP

About The Role 

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

About the Role

In the last 12-18 months, Hightouch has been adopted by larger and larger customers and enterprises. These enterprises have both high data scale as well as complex organizations with many individuals and teams using Hightouch on a daily basis. The Control Plane team focuses on building user-friendly but powerful tools and products for enterprises to efficiently onboard onto Hightouch and manage and scale their Hightouch deployments.

We’re looking to add a product-minded backend engineer to the team. The ideal candidate will be comfortable diving deep into backend, distributed systems, and asynchronous workflows and think holistically about architecture, scalability, maintainability, and reliability. We are also looking for someone with strong customer and product thinking and who feels comfortable writing and engaging with product specs.

Some of the problems we’ll be working on include:

• Roles, Permissions, and Access Control: We have a flexible and powerful access control framework that allows enterprise admins to configure the right level of permissions for different groups of users and teams within their company. As Hightouch expands our product lines, the Control Plane team will also adapt and extend our access control capabilities to support that growth.
• Change Management: When a customer’s underlying data model or data warehouse changes, this can have downstream impact on their Customer Studio schema, audiences, and other syncs and data pipelines. What tools can we build for admins to better manage these types of changes at scale?
• Data Warehouse Performance and Costs: As customers continue to adopt Hightouch within their organizations and their usage of Hightouch grows, they’ll drive more warehouse activity and compute from Hightouch. How can we help admins better understand and optimize warehouse performance and costs as a result of Hightouch activity?

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $260,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Interview Process

Our interview process focuses on evaluating fit for the most important dimensions of the role: product sense, ability to architect backend and distributed systems, and alignment with Hightouch’s values. Notably, we don’t do any programming interviews as we believe they are low signal to noise and aren’t a good evaluation mechanism.

• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• System Design Screen [60m]: Designing a data processing feature end-to-end.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.
• System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical.

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

About the Role

This role is for someone who wants to own the technical win. As an Enterprise Solutions Engineer at Hightouch, you will partner with your Account Executives to drive the full technical sales motion from deep discovery and architectural solutioning to tailored product demonstrations and rigorous technical validation. You will own relationships with technical champions, co-develop account strategy, and guide customers to our solutions by navigating complex, multi-stakeholder buying committees and running competitive enterprise sales cycles. We leverage a disciplined value-selling motion, and are looking for deep experience in enterprise sales cycles where you have had to earn the technical win, not assume it.

Hightouch sits at the intersection of two powerful technological shifts: the rise of agentic AI and the maturation of the cloud data warehouse. We are solving real, complex problems at the intersection of marketing and data. As a senior SE, you will become a product expert, a trusted advisor to enterprise buyers, and a meaningful contributor to a team that is still early in building something significant.

What You’ll Do

• Lead technical discovery to deeply understand a customer’s data architecture, marketing workflows, and business objectives; and translate that into differentiated requirements and a compelling solution design.
• Design and deliver tailored product demonstrations and architectural solutions spanning Hightouch’s Customer Studio, Identity Resolution, Match Booster, and Agentic Marketing Platform.
• Run proof-of-concept engagements end-to-end: scoping, designing, executing, and validating with the discipline and rigor required to close complex enterprise deals.
• Build deep technical relationships with data engineers, architects, and marketing technologists becoming their trusted advisor.
• Navigate complex buying committees, engaging confidently with technical teams, marketing leaders, and C-suite executives

What Success Looks Like

Quickly build technical expertise, moving from foundational product, use case, and demo fluency in the first three months to independently closing deals and solving complex, multi-product problems within six months. You will begin contributing beyond your own deals and raising the collective bar for the team within a year.

What We’re Looking For

Required

• 5+ years of progressive enterprise pre-sales or solutions engineering experience, including complex solution architecture across multi-stakeholder buying cycles.
• Demonstrated ability to lead technical discovery, architectural whiteboarding, and solution design with both technical and business audiences, including C-suite stakeholders.
• Deep familiarity with modern data ecosystems: cloud data warehouses, data modeling, data engineering, integrations, and APIs - and the ability to navigate a customer’s data architecture confidently without needing to be a hands-on practitioner.
• Proven ability to build technical champions and influence complex buying committees across engineering, marketing, and executive levels.
• Experience in competitive enterprise sales motions. Familiarity with MEDDPICC, Command the Message, or equivalent value-selling frameworks is a strong plus.
• Intellectual curiosity, high ambition, and humility. You want to keep getting better, and you are honest about what you do not yet know.
• A team-first orientation where you elevate the people around you, operate within shared frameworks and processes, and measure yourself by more than your own quota.

Bonus

• Hands-on experience with Customer Data Platforms (CDPs), Marketing Automation, Data Warehouses, or similar technologies at the integration, architecture, or use case level.
• Background collaborating with data engineering, science, or analytics teams, either as a customer or in a prior role.
• Experience in a high-growth B2B SaaS company scaling through a significant inflection point.

Why Hightouch

We are building something that has the potential to redefine how companies use data to drive marketing outcomes. We’ve doubled in size each of the last three years, earned recognition as a Gartner Magic Quadrant leader in CDP, and have been acknowledged in the top 10 of the Forbes Best Startups list the last two years.

Beyond the market position and the customer list, what makes this team worth joining is the culture and values. Two core values exemplify how this team operates:

Forever Hungry — We are ambitious and we celebrate wins, but we are never fully satisfied. We are always looking for ways to push further, move faster, and do more for our customers and each other.

Raising the Bar — We have high expectations for performance and believe in having exceptional talent in every position. We look deeper than credentials, prioritize trajectory over pedigree, and invest in people who make everyone around them better.

As a senior SE at Hightouch, you will have the autonomy to shape your territory, the product complexity to do technically meaningful work, and a team around you that makes it worth showing up for.

Compensation

On-Target Earnings: $190,000–$250,000 annually
Base Salary: $133,000–$175,000 annually

We also offer meaningful equity compensation in the form of ISO options, with early exercise and a generous 10-year post-termination exercise window.

* Travel required for customer and team engagements.

About the Role

We’re looking for a Technical Sourcer to help identify and source candidates for our engineering roles. Reporting to the SVP of Engineering, this position will have high visibility and the chance to have a large impact as we seek to double the size of our engineering team over the next year.

Top of funnel is a crucial bottleneck in our recruiting engine and we’re looking for someone who:

• Works with hiring managers and recruiters to build a deep understanding of what we are looking for in a role and can map that accurately to potential candidates
• Is motivated and able to source a high volume of candidates when the role requires it
• Can utilize creative ideas to stand out and help with particularly difficult searches
• Has strong writing skills, and can craft messaging that engages candidates
• Is data informed and is well versed in the metrics underlying their work

The salary range for this position is $140,000 - $200,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About the Role

We are looking for a principal engineer to join our Streaming Systems team, leading work on the high-throughput systems that collect, forward, and perform realtime computation on billions of behavioral events from our customer’s users. You'll be building the infrastructure that ingests clickstream, product interaction, and transactional data into our platform. This data is the platform for our “Cursor for Marketers” AI agent product.

Our streaming products’ revenue has 10x’d over the past year, and we need to ensure that we continue to scale. Our infrastructure needs to handle millions of messages per second at single second latency end to end. Recently, we added a computation engine that allows personalizing user experiences in real-time based on live behavior; we’re seeing 7-figure market response in the first few months and need to scale up to meet demand.

We are building new products from scratch, so we need someone who enjoys greenfield work and leading other engineers. Some of the problems you’d work on include:

1. Preserving <1s end to end system latency at throughput over 1,000,000 messages / second.
2. Improving caching strategies for our online computation service
3. Architecting a system that can deduplicate message delivery at 1,000,000 messages / second.
4. Patterns for elegant and zero-downtime deployments in our online computation service

We believe in enabling our engineers to do their best work for our customers by giving them extremely high levels of ownership and autonomy. You will own and deliver projects from start to finish, work directly with customers to solve their hardest scaling problems, and have significant influence over our technical roadmap.

The base salary range for this position is $180,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. A large portion of the compensation will be in the form of equity via ISO options. We offer early exercise and a 10 year post-termination exercise window.

About You

• You are an experienced engineer with a passion for solving hard technical problems that generate real value for customers. You’re motivated by high ownership and are comfortable in a fast-paced, startup environment. You have experience leading highly complex and ambitious projects, and want to mentor and up level engineers around you.
• You have experience architecting, building, deploying, and maintaining distributed systems at scale, and can broadcast and encourage technical excellence in doing so.
• You have opinions about how engineering should be done, and want to help scale a rapidly growing engineering team.

Interview Process

Our goal with the interview process is to balance speed with giving both parties opportunities to assess whether there is a strong mutual fit. We will ask you questions, but we want you to ask us questions! Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don’t ask you to write code to solve technical brainteasers that don’t appear in your day to day job.

• Apply: Curl jobapi.hightouchdata.com on port 13784 and have followed those instructions before applying. It'll only take a minute!
• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• System Design Screen [45m]: Designing a data processing feature end-to-end.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.
• System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical.
• Execution and Impact [60m]: Pick a project you lead and prepare to give the interviewer a walk through. Then deep dive and answer questions about the project execution and how you lead it.

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

#LI-DNP

About the Role

We’re looking to add a product-minded AI engineer to the team. The ideal candidate will have strong customer and product thinking, and the ability to be highly creative with LLM applications. We are looking for someone who can both rapidly prototype and architect production LLM pipelines.

Example workstreams include:

• Quickly iterating and developing proofs of concept (POCs) to explore the maximum potential of integrating AI into data and marketing workflows
• Making key decisions about the choice of AI architecture and frameworks
• Building production data agents that can make use of a company’s data to seamlessly answer analytics and data science questions about their users and marketing efforts
• Developing a deep understanding of user workflows to create seamless AI-assisted user experiences

We're seeking talented, intellectually curious, and motivated individuals interested in exploring the forefront of AI. While no prior experience with LLMs and AI is required, strong technical skills, particularly in backend architecture, and product intuition are essential for understanding and executing these projects from start to finish.

This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy.

Interview Process

Our interview process focuses on evaluating fit for the most important dimensions of the role: product sense and creativity with LLMs, ability to architect backend systems, and alignment with Hightouch’s values. Notably, we don’t do any programming interviews as we believe they are low signal to noise and aren’t a good evaluation mechanism.

• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• System Design Screen [60m]: Designing a data processing feature end-to-end.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.
• Agent Building Systems Interview [75m]: Work with the interviewer to architect an agentic system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical.

We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

About the Role

This role is for someone who wants to own the technical win. As a Mid-Market Solutions Engineer at Hightouch, you will partner with your Account Executives to drive the full technical sales motion from deep discovery and architectural solutioning to tailored product demonstrations and rigorous technical validation. You will own relationships with technical champions, co-develop account strategy, and guide customers to our solutions by navigating complex, multi-stakeholder buying committees and running competitive enterprise sales cycles. We leverage a disciplined value-selling motion, and are looking for deep experience in sales cycles where you have had to earn the technical win, not assume it.

What You’ll Do

• Lead technical discovery to deeply understand a customer’s data architecture, marketing workflows, and business objectives; and translate that into differentiated requirements and a compelling solution design.
• Design and deliver tailored product demonstrations and architectural solutions spanning Hightouch’s suite of products.
• Run proof-of-concept engagements end-to-end: scoping, designing, executing, and validating with the discipline and rigor required to close complex enterprise deals.
• Build deep technical relationships with data engineers, architects, and marketing technologists becoming their trusted advisor.
• Navigate complex buying committees, engaging confidently with technical teams, marketing leaders, and C-suite executives

What Success Looks Like

Quickly build technical expertise, moving from foundational product, use case, and demo fluency in the first three months to independently closing deals and solving complex, multi-product problems within six months. You will begin contributing beyond your own deals and raising the collective bar for the team within a year.

What We’re Looking For

Required

• 2+ years of progressive mid-market pre-sales or solutions engineering experience, including complex solution architecture across multi-stakeholder buying cycles.
• Demonstrated ability to lead technical discovery, architectural whiteboarding, and solution design with both technical and business audiences, including C-suite stakeholders.
• Deep familiarity with modern data ecosystems: cloud data warehouses, data modeling, data engineering, integrations, and APIs - and the ability to navigate a customer’s data architecture confidently without needing to be a hands-on practitioner.
• Proven ability to build technical champions and influence complex buying committees across engineering, marketing, and executive levels.
• Experience in competitive sales motions. Familiarity with MEDDPICC, Command the Message, or equivalent value-selling frameworks is a strong plus.
• Intellectual curiosity, high ambition, and humility. You want to keep getting better, and you are honest about what you do not yet know.
• A team-first orientation where you elevate the people around you, operate within shared frameworks and processes, and measure yourself by more than your own quota.

Bonus

• Hands-on experience with Customer Data Platforms (CDPs), Marketing Automation, Data Warehouses, or similar technologies at the integration, architecture, or use case level.
• Background collaborating with data engineering, science, or analytics teams, either as a customer or in a prior role.
• Experience in a high-growth B2B SaaS company scaling through a significant inflection point.

Why Hightouch

We are building something that has the potential to redefine how companies use data to drive marketing outcomes. We’ve doubled in size each of the last three years, earned recognition as a Gartner Magic Quadrant leader in CDP, and have been acknowledged in the top 10 of the Forbes Best Startups list the last two years.

Beyond the market position and the customer list, what makes this team worth joining is the culture and values. Two core values exemplify how this team operates:

Forever Hungry — We are ambitious and we celebrate wins, but we are never fully satisfied. We are always looking for ways to push further, move faster, and do more for our customers and each other.

Raising the Bar — We have high expectations for performance and believe in having exceptional talent in every position. We look deeper than credentials, prioritize trajectory over pedigree, and invest in people who make everyone around them better.

As an SE at Hightouch, you will have the autonomy to shape your territory, the product complexity to do technically meaningful work, and a team around you that makes it worth showing up for.

Compensation

On-Target Earnings: $160,000–$220,000 annually

Base Salary: $112,000–$154,000 annually

We also offer meaningful equity compensation in the form of ISO options, with early exercise and a generous 10-year post-termination exercise window.