Position: Project Manager, Professional Services

Reports to: Supervisor, Professional Services  

Location: Manila, Philippines 

 As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business.

Key Responsibilities: 

• Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects.
• Creating Project Plans
• Eliciting and defining Customer requirements                 
• Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
• Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
• Continually seek opportunities to increase customer satisfaction through vendor relationships and available tools.
• Maintain and update all internal applications associated with projects.
• Identify project risks and implement appropriate mitigation plans.
• Interact effectively at all levels of the client organization. 
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Maintain and update all internal applications associated with implementation projects.
• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers
• Learn Five9 and PS values and actively apply them to projects and process improvement initiatives.
• Handle and de-escalate client and sales escalations with minimal assistance from the supervisor.
• Interact effectively at all levels of the client and vendor organization.
• Develop and maintain positive and productive relationships with clients and vendors.

Key Requirements: 

• Minimum of 3 years in an Implementation (Professional Services), Project Management or Technical Consulting position - Call Center industry experience is highly desired.
• Experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.

• Knowledgeable in creating Project Charters, Weekly Status Reports, and other detailed documentation. 

• Must possess a strong combination of project management skills, call center expertise, and vendor management. 

• Can operate and perform duties with minimal supervision. 

• Excellent verbal and written skills required.
• BA/BS or equivalent experience is required.

Key Skills:

• Experience with managing multiple projects across multiple customers simultaneously.
• Must possess a combination of project management skills and client development.
• Knowledge of Call Center and software as a solution.
• Must possess a strong combination of project management skills, technical call center expertise, and client development.
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.

Nice to Have:

• Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom)
• Knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox)
• Knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with WFO Applications is a plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1 

The opportunity

TechnologyAdvice is looking for a talented Contract Specialist to join our dynamic team. You will perform a range of duties including reviewing and negotiating contract terms, preparing contracts and other legal agreements, researching current laws and regulations, and contributing to the company’s compliance efforts. The ideal contract specialist should demonstrate excellent attention to detail, be an excellent communicator, and possess in-depth knowledge of legal terminology and contract agreements.

Employment Level : Mid Level II

Employment Type: Full Time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Contribute to the drafting, negotiation, review, and completion of NDAs, MSAs, IOs, contracts and other legal agreements as needed
• Maintain and update contract templates, fallback clauses, and negotiation playbooks
• Assist customers, clients, partners, employees as needed in support of data privacy requests
• Maintain records of contracts and other legal agreements, liaise with impacted internal departments to ensure understanding and continual compliance with contractual obligations 
• Work with various internal departments and organizational leadership to develop/support new process/procedures in support of compliance requirements
• Provide guidance as needed to other operational staff to increase compliance-related competencies throughout the organization
• Assist with international governance and compliance requirements
• Research and report on current laws and regulations as needed, such as local privacy requirements
• Complete vendor onboarding/maintenance documents and maintain accurate records of vendor and contract artifacts.
• Assist in the completion of all Vendor and Security Assessments/Questionnaires  
• Administrative support as needed

Who you are

• Bachelor’s degree or equivalent required; Law degree preferred
• 3+ years of experience working with contracts in a fast-paced, in-house environment
• Background in marketing, software, or lead generation is a plus
• Proven experience managing legal projects from conception to completion
• Excellent English communication skills (Slack, email, phone, and in-person)
• Strong time management skills with the ability to multitask while maintaining accuracy
• Self-starter who can work independently with minimal supervision
• Highly organized and detail-oriented with a focus on precision
• Creative problem solver with a proactive mindset
• Comfortable working US business hours
• Must have a working laptop/pc and internet, and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Company provided HMO upon completion of 2 months of tenure to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

As the Operations Supervisor at GOAT, you will be responsible for the day-to-day leadership and management of GOAT’s local facility. The ideal candidate for this role is highly organized, detail-oriented, analytical, and thrives in a fast-paced, ever-evolving dynamic start up environment.

Strong decision-making skills will be critical for this role as the operational needs of the facility can fluctuate day-to-day. The planning, organization, and execution of completing operational goals can be challenging during our current growth, so it will be important that this position will work as a calm, objective focused leader to make sure targets are met daily.

In this role, you will:

• Promoting a strong safety culture and healthy work environment
• Lead, manage and cross-train a team associates and service providers
• Ensure best implementation in operations of inbound, inventory, verification, outbound, return, fulfillment and logistics
• Work with multiple departments to resolve potential delays and slippages
• Spearhead continuous improvements to increase efficiency, quality and reduce costs
• Engage in cost-benefit analyses, seeking to obtain best prices for materials and overseeing production methods to optimize output to peak efficiency levels
• Regularly monitor expenses, diminishing spend where possible if necessary to stay on budget
• Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience
• Set the tone of the leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast work environment with consistent changes
• Be knowledgeable of the company’s goals
• Other duties as assigned

We are looking for:

• Bachelor’s/College Degree, Business Administration/ Engineering / Supply Chain / Logistics
• Have minimum 5 years of cumulative experience in a supervisory role preferably in warehousing and logistics / e-commerce / retail or other similar sector
• Have basic understanding on import and export processes
• Ability to lead and motivate a diverse team of associates
• Is highly organized with demonstrated attention to detail
• Possesses a financial acumen – recording, tracking and reporting expense control
• Strong proficiency in computer skills
• Succinct communications skills
• Must be able to lift and move boxes (up to 35 pounds)
• Must be available and willing to work extended hours as occasionally needed per day or per week, including weekends and holidays, to meet business needs

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
#SJGOATGROUP

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

Point's Operations Associate Program is a structured, accelerated pathway for high-potential early-career professionals to build a career in fintech operations. Over eight intensive weeks, you'll train across five critical production functions (Valuations Underwriting, Production Underwriting, Processing, Closing, and Funding) before moving into a full-time role aligned to your strengths and where the business needs you most.

The program is established and growing. Associates who come in curious, work hard, and take the training seriously leave with a level of operational fluency that typically takes years to build elsewhere — and the highest performers don't stop there. Mentorship, training support, and team leadership opportunities are real outcomes for people who earn them.

If you're early in your career and want to accelerate it, this is how.

Your responsibilities

• Learn. Go through an eight-week training program built around how real work gets done — not theory. Each week covers a different function, so you understand the full picture before you specialize.
• Practice. Work through simulated files, observe production team members doing live work, and build hands-on skills you'll use from day one in your role.
• Collaborate. Train alongside a cohort of peers starting at the same time. You'll learn from each other as much as from the program itself.
• Transition. At the end of the program, move into a full-time production role based on how you performed, what you're strong at, and where the team needs you.
• Deliver. Show up professionally and consistently, working U.S. Pacific Time hours (12 AM–9 AM Manila). Training is fully in-office. After the program, associates follow the hybrid schedule of their production team.

About you

• Bachelor's degree in Business, Economics, Finance, Analytics, Math/Statistics, or a similarly rigorous field. Other majors are welcome if analytical ability and communication skills are strong.
• 0–3 years of professional experience. Fresh graduates are encouraged to apply; internship or BPO/operations experience is a plus.
• Strong written and verbal communication skills in English; able to synthesize and present information clearly.
• Proficiency in Microsoft Office and/or Google Workspace; comfortable working with data and drawing conclusions from it.
• Demonstrated adaptability and initiative — able to learn quickly, take direction, and operate independently.
• Professionalism under pressure: reliable, organized, and accountable to commitments.
• Commitment to working U.S. Pacific Time hours, including on-site training for the full program duration.
• Growth orientation and long-term career intent. High performers have opportunities to advance into mentorship, training support, and team leadership roles.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

Role

We are looking for an Account Executive-Enterprise to join our Sales team. This is a remote role based in Philippines, reporting to the Regional Sales Director, Emerging Markets. You will be responsible for understanding and solving customer pain points through a unique value proposition, focusing on high-impact growth within your territory. By educating key decision-makers on inspiring technology, you will drive the mission forward and ensure customer success.

What you’ll do (Role Expectations)

• Understanding and solving customers' pain points through Zscaler's unique value proposition
• Embracing selling an inspiring technology to educate key decision-makers in organisations in your territory
• Creating a plan for success; coverage, target prospects, customer footprint, partner coverage, marketing campaigns
• Learning and implementing our world-class sales methodologies to overachieve on quarterly/annual revenue goals
• Working with your Sales Engineers to achieve both business and technical value

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Professional experience in Sales managing a revenue quota
• Bachelor's degree in Business or a related field
• Progressive selling experience engaging with accounts and selling at the C-Level

What Will Make You Stand Out (Preferred Qualifications)

• Experience selling Security, SaaS, or Software
• Experience working with Channel partners to create joint plans, develop pipeline, and lead opportunities to closure

#LI-LK2

#LI-Remote

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

Role

We are looking for a Sales Engineer to join our Solutions Consulting team. This is a remote role based in Philippines, reporting to the Head of Solution Engineering, Emerging Markets.

As a critical technical partner, you will drive the digital transformation of our enterprise customers by providing expert thought leadership and high-impact technical guidance. You will be responsible for the end-to-end technical sales process, ensuring our solutions are positioned to solve complex business challenges effectively.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and all associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful solution deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or an equivalent combination of education and professional experience
• 5+ years of experience in presales roles, with at least 3 years specifically focused on selling security solutions and technologies
• Hands-on experience with systems installation and administration of routers/switches
• Deep technical knowledge of network security principles and applications

What Will Make You Stand Out (Preferred Qualifications)

• Technical proficiency with GPO, Active Directory/LDAP, and SSO/SAML integrations
• Strong understanding of HTTP and web security technologies, including proxies, caches, and firewalls

#LI-Remote

#LI-LK2

Role Overview

The HR Generalist serves as a foundational pillar for the HR department, providing comprehensive support and guidance across the employee lifecycle. This role focuses on maintaining the integrity of company policies, ensuring disciplinary compliance, managing meticulous records, and facilitating seamless onboarding. You will act as a primary point of contact for employee queries and a strategic assistant to the HR Manager in performance and operational initiatives.

Key Responsibilities

1. Policy, Compliance & Employee Relations

• Adherence & Guidance: Support the administration and implementation of HR processes, ensuring all staff adhere to workplace policies and organizational guidelines.

• Disciplinary Support: Conduct thorough pre-investigations into incidents and grievances to identify root causes.

• Documentation: Prepare Notices to Explain (NTE) and related legal/compliance documents for HR Manager endorsement.

• Issue Resolution: Assist in the timely resolution of employee relations challenges and general queries (COEs, employment verifications, etc.).

2. Performance Management & Analytics

• Performance Tracking: Assist the HR Manager in administering the performance management process, including scorecard monitoring and tracking employee initiatives.

• Data Monitoring: Track key HR indicators such as attendance metrics and performance data to support operational goals.

• Reporting: Generate routine and ad-hoc HR-related reports to provide visibility into departmental health.

3. Lifecycle & Records Management

• Onboarding: Lead the onboarding process for both new hires and newly regularized employees to ensure a smooth transition into the company culture.

• Database Integrity: Manage and maintain accurate, up-to-date employee records within the HRIS and physical databases.

• Administrative Support: Handle all internal and external HR matters, ensuring compliance with data privacy and documentation standards.

Qualifications & Skills

• Experience: Proven experience as an HR Generalist or in a similar administrative HR role.

• Knowledge: Strong understanding of labor laws, disciplinary procedures (NTE process), and HR best practices.

• Technical Proficiency: Skilled in HR databases (HRIS) and Microsoft Office Suite (Excel/Reporting).

• Soft Skills: Exceptional interpersonal skills, objective investigative abilities, and a high level of discretion regarding confidential information.

What We Offer:

• Competitive Pay and Benefits. 
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards.

As a Customer Delivery Manager at Smartly, you will …

• Manage end-to-end creative delivery process
• Engage and collaborate daily with internal teams
• Create reports and provide insights
• Complete activities according to best practice and SOPs
• Self-manage your time and tasks, prioritize to meet deadlines
• Own creative delivery communication (briefing → production → QA → launch → reporting)
• Confirm and manage timelines and turnaround time (TAT)
• QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
• Build campaign structures (e.g. decision tree), ensure alignment of media and creative
• Ensure creative strategies are deliverable and delivered efficiently
• Utilize industry/platform knowledge for idea generation

We're definitely looking for you, if you ...

• Have flawless written and verbal communication skills
• Have 3+ years of project management experience
• Have 3+ years in digital advertising (must have media background — social/programmatic)
• Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.
• Have the ability to negotiate and deliver difficult news to clients/stakeholders
• Have excellent time management, coordination, and prioritization skills
• Have great attention to detail, highly organized, self-starter
• Are able to multitask and meet critical deadlines in a fast-paced environment
• Are a good team player with a positive attitude
• Are amenable to NORAM working hours (8:00pm to 5:00am) and hybrid setup

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Customer Growth Specialist!

About the Role

The Senior Customer Growth Specialist is a post-sales, outbound role focused on generating expansion pipeline from our long-tail customer base. This role sits at the intersection of Customer Success and Sales, with a clear mandate: identify customers with growth potential, engage them proactively, and create qualified expansion opportunities.

This is a high-activity, commercially focused role. You will work from data, signals, and insights to prioritize outreach, qualify opportunities, and hand off expansion pipeline to Customer Success Managers or Sales partners. While customer experience matters, success in this role is measured primarily by pipeline creation.

What You’ll Do:

• Proactively engage existing Backblaze customers through outbound outreach (email, calls, LinkedIn, etc.)
• Identify expansion opportunities using signals such as product usage, intent data, account activity, and engagement trends
• Qualify customer needs, timelines, and expansion potential through discovery conversations
• Create and progress qualified expansion opportunities in Salesforce
• Partner closely with Customer Success Managers, Technical Account Managers, and Sales to ensure clean handoffs
• Maintain strong CRM hygiene and accurate activity tracking
• Participate in ongoing enablement and feedback loops to improve messaging, targeting, and conversion rates

How Success Is Measured

• Expansion pipeline generated (primary metric)
• Opportunity quality and conversion to closed-won
• Outreach activity and engagement rates
• Accuracy and consistency of CRM data
• Collaboration and handoff quality with CS and Sales partners

The Right Fit:

• 5+ years of experience in a quota-carrying, outbound role (SDR, BDR, Inside Sales, Customer Growth, or similar)
• Strong English communication skills at a C1 level or above, with the ability to work directly with U.S. accounts and communicate confidently in a client-facing environment
• Strong comfort with proactive outreach and customer conversations
• Experience working with CRM systems (Salesforce preferred)
• Ability to quickly understand technical or product-driven value propositions
• Strong written and verbal communication skills
• Data-driven mindset with the ability to prioritize accounts and opportunities

Bonus Points For:

• Experience selling to existing customers (expansion, upsell, cross-sell)
• Familiarity with SaaS, cloud infrastructure, or usage-based pricing models
• Experience working with long-tail or high-volume customer segments

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

The Opportunity

As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

What You'll Do

• Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

• Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

• Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

• Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

• Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

• Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

• Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

What You’ll Need

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

• Bachelor’s degree in Supply Chain, Logistics, or a related field.

• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

• The ability to pivot between strategic vision and tactical execution.

• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

Position Overview:

We are looking for a detail-oriented Software QA Tester to join our engineering organization and help ensure the quality, reliability, and usability of our healthcare software products. You will work hands-on with our in-house developed applications — with a primary focus on our Electronic Health Record (EHR) system and our end-to-end Revenue Cycle Management (RCM) platform — testing new features, validating bug fixes, and helping the development team ship software that providers, billers, and administrators can rely on.

This role is well-suited for an experienced QA professional looking to grow within a healthcare-focused engineering team, or for a recent computer science / software engineering graduate who wants to get hands-on exposure to real-world software development by starting on the QA side. You will partner directly with developers, product managers, and other QA team members to clarify requirements, design test cases, execute test runs, and provide clear, actionable feedback that drives product quality forward.

Key Responsibilities:

• Execute manual test cases against new features, bug fixes, and regression suites across our EHR, RCM, and billing applications.
• Read and interpret feature requirements, user stories, and design specifications to develop clear, repeatable test plans and test cases.
• Perform functional, regression, exploratory, cross-browser, and basic usability testing on web-based applications.
• Reproduce reported issues, identify clear steps to reproduce, and document defects with sufficient detail (environment, data, screenshots, logs, expected vs. actual behavior) for the development team to act on quickly.
• Track, prioritize, and manage tickets and test progress in JIRA, including filing well-formed bug reports and verifying fixes.
• Participate in Agile ceremonies (stand-ups, sprint planning, refinement, retrospectives) and provide quality input on user stories and acceptance criteria.
• Collaborate closely with developers throughout the development cycle — not just at the end — to catch issues early and reduce rework.
• Validate workflows that span both clinical (EHR) and financial (RCM/billing) sides of the platform, ensuring data flows correctly end-to-end (e.g., from documentation through charge capture, claim generation, payment posting, and reporting).
• Maintain organized test documentation, including test cases, test data, and results, so that knowledge is shared across the team.
• Help uphold our HIPAA-aligned security and privacy practices during testing, including responsible handling of any PHI or PHI-like test data.
• Continuously look for opportunities to improve QA processes, test coverage, and tooling.

Required Qualifications:

• 2–5 years of experience testing software platforms in a professional environment, OR Equivalent hands-on exposure to the software development process.
• Demonstrated ability to think critically, break down workflows, and approach software testing systematically.
• Solid understanding of how software is built and shipped, including version control, build/release cycles, and the general roles of developers, QA, and product within an engineering team.
• Strong understanding of fundamental QA concepts: test cases, test plans, regression testing, smoke testing, exploratory testing, and the software development lifecycle.
• Ability to write clear, concise, and reproducible bug reports with appropriate detail and severity/priority assessment.
• Comfort testing modern web applications across major browsers (Chrome, Firefox, Edge, Safari) and screen sizes.
• Basic familiarity with reading and writing simple SQL queries to validate data in a relational database (e.g., SELECT statements, joins, filtering).
• Comfort using browser developer tools (inspecting elements, viewing console logs and network requests) to help isolate issues.
• Hands-on experience with JIRA (or a similar issue tracker such as Azure DevOps or Linear) for ticket creation, tracking, and workflow management.
• Familiarity with Agile/Scrum methodologies and working alongside a development team in sprint cycles.
• Comfort working with shared documentation tools (e.g., Confluence, Google Docs, Notion) for test plans and knowledge sharing.
• Working understanding of HIPAA Privacy and Security Rule fundamentals, particularly as they relate to handling Protected Health Information (PHI) in development and test environments.
• Awareness of the importance of using sanitized or synthetic data, avoiding the storage of real PHI in unsecured locations (screenshots, tickets, shared docs), and following established policies for access and data handling.
• Excellent communication skills in spoken and written English.

Preferred Qualifications:

• Prior exposure to testing healthcare software (EHR/EMR, RCM, medical billing, practice management, or similar).
• Basic familiarity with healthcare concepts such as patient encounters, claims, EOBs/ERAs, eligibility, or the general flow of the revenue cycle.
• Experience with API testing tools such as Postman or Insomnia.
• Exposure to test management tools (e.g., TestRail, Zephyr, Xray).
• Exposure to or interest in test automation frameworks (e.g., Selenium, Cypress, Playwright); no prior automation experience required, but willingness to learn is a plus.
• Experience using AI tools (e.g., Claude, ChatGPT, Cursor) responsibly to assist with tasks like generating test case ideas, drafting bug reports, or exploring application behavior — we view AI as a force multiplier for QA, not a replacement for sound testing judgment.
• Associate's or Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent practical experience.

Details:

• Must be willing to work US hours. This position requires flexibility in working hours, covering varying shifts from 7:00 AM Pacific Time to 5:30 PM Pacific Time, based on business needs.
• This position will be a full time Independent Contractor role
• This position will be remote, but we are seeking someone based out of The Philippines
• Pay: $11.00-$14.00 USD/hr depending on experience

If you meet the above qualifications, we encourage you to apply. Please submit your resume in English, along with any relevant portfolio or project examples, for our review.

(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Technical Business Analyst who will play a key role within the Operations, Governance, and Control team by gathering, analysing, and documenting data requirements to support the delivery of a centralised, self-service data platform across all business divisions, while assuming responsibility for existing data reporting and operational support activities. The role will have significant responsibility within the Data Strategy initiatives, including leading the end-to-end migration, reconciliation, and validation of five critical data domains to ensure business reporting requirements are successfully transitioned and aligned with business needs. In parallel, the position will contribute to foundational Data Strategy enablers, such as Master Data Management (MDM), data lineage, data cataloguing, and governance artefacts - essential to achieving sustainable, scalable, and compliant self-service analytics. The Technical Business Analyst will also produce high-quality documentation and actionable reports and dashboards to support informed, data-driven decision-making across program teams and senior leadership. This is a remote opportunity with shift timing starting from 7AM during normal time & 6AM during daylight savings.

Your EDGE Assignment/You Will

• Gather, analyse, and document data and reporting requirements across business divisions to support delivery of a centralised, self-service data platform.
• Collaborate with business stakeholders, data engineering, and tech ops teams to translate business needs into clear, traceable technical specifications, user stories, and acceptance criteria, using Jira and Azure DevOps, ensuring alignment with agile delivery cycles.
• Lead requirements, planning, and validation activities for the end-to-end migration, reconciliation, and testing of five critical data domains, ensuring reporting continuity and alignment with business needs.
• Maintain ownership of existing data reporting and operational support activities, promptly identifying and resolving reporting or data quality issues.
• Document current and future state processes, data flows, and governance standards, ensuring clear, accessible, and version-controlled documentation.
• Contribute to foundational Data Strategy initiatives, including Master Data Management (MDM), data lineage, data cataloguing, and governance artefact development.
• Ensure all data initiatives align with organisational data governance, security, privacy, and compliance requirements.
• Support testing and validation activities, including UAT preparation, issue tracking, and verification of migrated and newly developed data solutions.
• Monitor project progress, dependencies, and risks, proactively escalating issues and recommending solutions to maintain delivery timelines.
• Prepare and present high-quality reports and dashboards using Power BI (proficient in DAX and SQL) to provide actionable insights for program teams and senior leadership.
• Demonstrate flexibility to support team priorities as needed, readily pivoting to assist across tasks and initiatives.
• Take accountability and ownership for deliverables, working independently without close supervision while actively collaborating and contributing to team success.

Are you the one?

• 10+ years of experience as a Technical Business Analyst, preferably in data-driven and product-based environments.
• Strong hands-on experience with Power BI and DAX, including building dashboards, reporting solutions, and translating business insights into actionable data.
• Proficiency in Databricks and SQL for data analysis, querying, and supporting analytics and reporting initiatives.
• Hands-on experience using Confluence for documentation, collaboration, and knowledge management.
• Demonstrated expertise in technical documentation, including requirement gathering, user stories, process flows, and functional specifications.
• Experience leading UAT activities, coordinating with stakeholders, and ensuring successful delivery of business outcomes.
• Solid knowledge of data governance and data management practices, including MDM, RBAC/ABAC, PII compliance, data lineage, and cataloging.
• Excellent communication and stakeholder management skills, with the ability to collaborate across technical and non-technical teams.
• Strong documentation, analytical thinking, and problem-solving abilities.
• Proven ability to manage multiple priorities, deliver in fast-paced environments, and work independently.

Nice to Have

• Exposure to cloud platforms such as AWS and GCP.
• Experience working in the trading, financial services, or fintech domain.
• Understanding of trading platforms such as MetaQuotes and related ecosystems.
• Strong teamwork, collaboration, and time management skills.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview 1 (1 hour) 
• Cultural Fit Interview (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

• Paid holidays and flexible, take-it-as-you-need-it paid time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
• Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
• Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
• Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
• Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
• Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
• Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
• Perform quality assurance audits to ensure alignment with brand standards and technical requirements
• Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live

Qualifications

• 1+ year of experience in customer success, implementation, account management, or website design
• Bachelor's degree or equivalent work experience
• Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
• Strong communication and interpersonal skills to effectively engage with Pros
• Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
• Ability to work independently and as part of a team in a fast-paced environment
• Exceptional attention to detail and organizational skills

What will help you succeed in this role

• Ability to follow specific directions while adapting to changing business needs
• Experience using AI tools to increase quality and efficiency of work
• Thirst for personal development and a desire to learn and grow
• Strong problem-solving skills and the ability to understand customer needs
• Empathy for small business owners and the patience to translate their vision into a polished digital presence
• Resilience when receiving feedback and a track record of applying it to improve your craft

Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

Privacy Notice for California Job Candidates - Housecall Pro

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

LI-Phillippines P24875_3391507

Overview

We are seeking a highly detail-oriented and analytical Sales Compensation Analyst to join our GTM Strategy and Incentive Design team. As a Sales Compensation Analyst, you will be the backbone of our sales incentive ecosystem. You aren't just "crunching numbers"—you are ensuring that our sales teams are motivated, paid accurately, and aligned with the company’s strategic goals. You will sit at the intersection of Finance and Sales Operations, acting as a trusted advisor who translates complex commission structures into actionable data. The ideal candidate possesses a blend of meticulous analytical rigor and the communication skills to explain a "pay-out" logic to our high performing sales force.

Key Responsibilities

Compensation Administration and Processing

• Manage the end-to-end monthly/quarterly commission cycle, ensuring accurate and timely payouts for the global sales force.
• Identify "bottlenecks" in the current payout workflow and implement automated solutions to reduce manual errors.
• Act as the primary point of contact for sales inquiries regarding compensation. Research and resolve discrepancies with a high level of professional empathy.
• Ensure compliance with all internal controls, company policies, and external regulations related to sales compensation.
• Maintain rigorous documentation for audit purposes (SOX compliance) and ensure all payments adhere to internal policies.

Collaboration and Improvement

• Partner closely with the Sales Operations, HR, and Accounting teams to ensure seamless end-to-end process management.
• Identify and implement process improvements within the sales compensation function to enhance efficiency and accuracy.
• Participate in testing and implementation of system upgrades and new compensation tools.
• Provide training and documentation on compensation processes and tools to stakeholders.

Qualifications

Required Experience and Skills

• Experience: Minimum 2–3 years of professional experience in Finance, Sales Operations, or Revenue Operations.
• Domain Knowledge: Direct experience in Sales Compensation (Incentive Compensation Management) is a significant advantage.
• Strong proficiency in Microsoft Excel. You don't just use Excel; you make it sing. Nested formulas, XLOOKUPs, and Pivot Tables are your second language.
• Experience with a Sales Performance Management (SPM) system (e.g., Xactly, Varicent, CallidusCloud) is an added advantage.
• Exceptional attention to detail and a high level of accuracy in data management and calculations.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present findings clearly.
• Ability to explain complex commission calculations in simple terms and handle sensitive pay-related conversations with patience, clarity, and professionalism.

Preferred Skills

• Experience navigating the complexities of a high-growth, international environment.
• Working knowledge with CRM systems (e.g., Salesforce).
• Ability to build "at-a-glance" reports or dashboards in Excel

Key Responsibilities:

• Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Review and reconcile account balances in Accounts Receivable
• Interface with internal customer service and support organizations on customer inquiries
• Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
• Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks  

Key Skills:

• 3-5 years billing experience
• SaaS/Software/Technology Experience
• Complex Contract Review
• Proficient in MS Office, namely Excel
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent oral, written and interpersonal communications
• Able to work in stressful situations with firm deadlines
• High degree of accuracy and attention to detail
• Capable of making timely, independent decisions
• NetSuite and Saleforce.com experience a huge plus
• Extremely detail oriented with a keen eye for spotting errors and discrepancies
• Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
• Technically savvy, advanced in Microsoft Excel
• College degree or equivalent work experience

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Remote / Philippines

About the Role

We are seeking a dedicated and proactive individual to join our team as a Member Experience Representative. In this role, you will act as liaison between patients and Mochi Health, ensuring patients receive the necessary care and support they need by answering questions, resolving issues, and assisting with prescription refills. A successful candidate will have outstanding English language skills and be comfortable assisting patients on both the phone and email. 

What you’ll do

• Respond to inquiries and provide clear, accurate, and timely information to our members.
• Ensure high-quality service delivery with a focus on customer satisfaction.
• Manage inbound messaging and assist with refill cases.
• Maintain a reliable and high-speed internet connection to ensure consistent communication without interruptions.
• Collaborate with team members and communicate effectively to resolve issues.
• Performance will be monitored, and feedback will be provided to ensure consistent quality of work.

Who you are

• Prior telehealth call center experience is a strong plus 
• Spanish fluency is a strong plus 
• Headset required

Shift Availability

We are looking for agents for the following shifts.

• Team A Shift: Sunday, Monday, Tuesday, and every other Friday; 6am-6pm PT.
• Team B Shift: Wednesday, Thursday, every other Friday, and Saturday; 6am-6pm PT.

The base salary for this full-time position is $5.00 per hour. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

3 best things about the job:
1. Being part of an inspired, passionate, dynamic & talented group.
2. Work with top Philippine corporations & talents allowing for excellent training and exposure to the media industry.
3. Flexible & fun working environment

Skills and Experience

• Certified Public Accountant

In this role, your goals will be:
In 3 months: ·

Familiarize with the reporting requirements and accounting systems used. ·
Completion of pending audited FS from prior years ·
Establish a good quality reconciliation to support the audit readiness of the legal entities that we report In 6 months to one year: ·
Complete all the pending audited FS from prior years ·
Analyze historical financial data to establish a trend ·
Ensure completion of audits and compliance related tasks on a timely basis ·
Collaborate cross-functionally within Finance to deliver set goals and targets ·
Execute process improvement initiatives

What your day job looks like at WPP: ·

The opportunity to gain hands-on experience in critical statutory reporting and compliance functions. ·
Mentorship and growth opportunities within a supportive team environment. ·
Exposure to complex financial reporting and analytical challenges.

What you’ll bring: ·

Integrity & Ethics: Unquestionable integrity, ethical conduct, and a commitment to maintaining confidentiality. ·
Time Management & Organization: Exceptional organizational skills and the ability to manage multiple priorities, meet tight deadlines, and perform effectively under pressure. ·
Adaptability: Ability to adapt to changing regulatory environments, business needs, and technology advancements. ·
 Proactive & Self-Starter: A proactive approach to identifying issues, proposing solutions, and driving continuous improvement in financial processes.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

3 best things about the job:
1. Being part of an inspired, passionate, dynamic & talented group.
2. Work with top Philippine corporations & talents allowing for excellent training and exposure to the media industry.
3. Flexible & fun working environment

Skills and Experience

• Certified Public Accountant

In this role, your goals will be:
In 3 months: ·

• Familiarize with the reporting requirements and accounting systems used. ·
• Completion of pending audited FS from prior years ·
• Establish a good quality reconciliation to support the audit readiness of the legal entities that we report In 6 months to one year: ·
• Complete all the pending audited FS from prior years ·
• Analyze historical financial data to establish a trend ·
• Ensure completion of audits and compliance related tasks on a timely basis ·
• Collaborate cross-functionally within Finance to deliver set goals and targets ·
• Execute process improvement initiatives

What your day job looks like at WPP: ·

The opportunity to gain hands-on experience in critical statutory reporting and compliance functions. ·
Mentorship and growth opportunities within a supportive team environment. ·
Exposure to complex financial reporting and analytical challenges.

What you’ll bring: ·

Integrity & Ethics: Unquestionable integrity, ethical conduct, and a commitment to maintaining confidentiality. ·
Time Management & Organization: Exceptional organizational skills and the ability to manage multiple priorities, meet tight deadlines, and perform effectively under pressure. ·
Adaptability: Ability to adapt to changing regulatory environments, business needs, and technology advancements. ·
 Proactive & Self-Starter: A proactive approach to identifying issues, proposing solutions, and driving continuous improvement in financial processes.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted

To complement our rapid growth, Five9 is looking for an experienced Financial Analyst to join our Finance department. The ideal candidate is well-rounded with experience in corporate FP&A, budgeting and Accounting.

Responsibilities:

• Assist in preparation of budgets and forecasts of expenses. Monitor key trends, assumptions on headcount, capital expenditures and operating expenses
• Prepare monthly / quarterly budget vs. actual variance analysis
• Work closely with Accounting team in monthly close process to ensure timeliness and accuracy of entries
• Leverage Five9 financial systems to automate and scale current processes and reports
• Participate in new FP&A initiatives, including ad hoc analysis and process improvement

Qualifications:

• Bachelor’s degree in Finance/Accounting
• 2+ years of corporate financial planning and analysis experience (SaaS experience a plus)
• High analytical acumen and financial modeling skills
• Exceptional attention to detail
• Experience with planning systems such as Adaptive Insights / Host Analytics / Oracle
• Advanced Excel skills required
• BA or BS in Finance or Accounting required
• Detail oriented and systematic with a high level of accuracy
• Excellent verbal and written communication skills
• A team player with ability to multi-task and prioritize in a fast-paced and dynamic work environment

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

Sr GL Accountant - Philippines

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. 

To complement our rapid growth, we are seeking a GL Accountant to join our US Accounting team.  This position will be hybrid.  The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position reports to the Manager, GL Accounting. 

Job Description

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.  Communicate with the employee population regarding relevant accounting issues. 
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Desired Skills & Experience

• Bachelor’s degree or higher in Accounting or Finance. 
• 5 years of Accounting experience.
• Strong understanding of accounting operations and close procedures.
• NetSuite experience is highly desirable.
• Highly detail oriented and organized in work.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
• Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
• Public accounting experience desirable.
• Amenable to work in US time or night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Are you passionate about designing innovative, high-impact creative solutions for global brands?

As a Senior Designer at Smartly, you’ll play a pivotal role in developing and refining creative assets for Display and Social campaigns. You’ll collaborate closely with Art Directors, Developers, and cross-functional teams to deliver design solutions that are both visually compelling and strategically aligned with campaign goals.

You’ll work hands-on with Smartly’s creative tools and processes to produce innovative templates, motion designs, and flexible design systems that drive client success. This role combines creative problem-solving with execution excellence to ensure that all creative outputs meet the highest standards.

As a Senior Designer at Smartly, you will…

• Collaborate with Art Directors and Developers to create and refine display and social creatives for a variety of clients.
• Lead design projects from concept to delivery, ensuring creative solutions align with client objectives and brand guidelines.
• Develop innovative, reusable templates and design systems to streamline workflows and maximize efficiency.
• Apply motion design and animation techniques where needed, producing dynamic and engaging content.
• Contribute to the ideation and concept development of campaigns, providing creative feedback and solutions for complex challenges.
• Maintain meticulous attention to detail in all deliverables while managing multiple short- and long-term projects.
• Mentor and collaborate with junior designers, fostering a culture of creativity and process improvement.

We’re definitely looking for you, if you…

• Have 5+ years of experience as a Graphic Designer, Brand Designer, Visual Designer, or Art Director.
• Are proficient with Adobe Creative Suite (Photoshop, Illustrator, After Effects, XD) and design tools such as Figma.
• Have a strong understanding of design principles, visual hierarchy, and layout best practices.
• Bring excellent presentation, storytelling, and communication skills to articulate design concepts clearly.
• Have experience in digital advertising, HTML5, dynamic advertising, and motion design (preferred).
• Excel at collaborating with cross-functional teams to deliver impactful creative outputs.
• Can produce high-quality design deliverables with accuracy and attention to detail.
• Are able to prioritize and manage multiple projects effectively.
• Align creative decisions with user needs and business objectives.
• Are comfortable working with a rotating shift schedule.

#LI-CD1 #LI-HYBRID

As Tax Analyst, you will have a broad range of tax-related responsibilities, with a particular focus on maintaining an international tax compliance and reporting portfolio for the Smartly group of companies, while also assisting on adhoc advisory and project workstreams. Working directly with the Tax & Treasury Manager and collaboratively with internal teams and external advisors, you will be exposed to all aspects of tax and play a critical role in ensuring the group’s tax obligations are met on time and in full.

Given the global footprint of the business, you will gain exposure to diverse tax regimes and cross-border considerations, providing a unique opportunity to broaden your international tax expertise. Your knowledge of and proximity to the day-to-day inner workings of the business will enable you to identify areas of improvement and drive real change. Attention to detail and time management are therefore critical attributes required for this role.

This is a great opportunity to deepen your tax knowledge through practical experience across multiple jurisdictions, as well as developing related accounting and finance skills to enhance your skillset.

What You Will Do

• Support all direct and indirect tax matters, particularly corporation tax and sales tax/VAT/GST, across multiple jurisdictions.
• Preparation and timely submission of tax returns and ensuring related payments are actioned / received by relevant tax authorities.
• Review the accuracy and integrity of accounting balances recording tax, including preparing monthly/quarterly/annual tax calculations.
• Global mobility and fringe benefit tax compliance; involvement with employer-related tax obligations.
• Maintaining Smartly’s tax compliance calendar of all above workstreams and continually updating for new filing / payment obligations as the business grows.
• Continuous improvement of processes, controls and documentation to manage risk and create efficiencies.
• Establishing effective working relationships both within the tax / finance team and with other Smartly business units.
• Work with external advisors and tax authorities; assist / support audit responses and enquiries.

What We Are Looking For

• Bachelor's degree in Accounting with 3+ years of relevant work experience.
• Proven experience in a similar tax, finance, and / or accounting role.
• Understanding of direct / indirect tax, tax accounting, international tax law, and transfer pricing.
• Strong Excel or Google Sheet skills; experience with NetSuite is an advantage.
• Excellent analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Work well as part of a team, while being able to handle tasks independently.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

GENERAL DESCRIPTION

The Manager of the Biddable Campaign Delivery team is responsible to oversee the entire end to end of campaign management process to support WPP Media agencies and clients

INDIVIDUAL RESPONSIBILITIES

• Serve as the key point of contact on brief delivery responses and work with Planners in developing cross-practice media execution
• Compile all necessary media recommendations (i.e. cross practice media schedules) from respective buying teams and review alignment/QA as per original agency brief
• Oversee end-to-end project management of campaign brief, delivery and closure
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery at a cross practice level)
• Support the Department Head in identifying scalable solutions across key account campaigns and ensure optimal delivery and performance alongside with client teams and buying teams
• Support initiatives in promoting knowledge sharing and continuous learning around POVs, trends and relevant skills to cultivate a high-performing team
• Share regular updates with client teams on campaign performance such as in-flight optimizations and necessary schedule adjustments
• Assist client teams in consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross-practice campaign analysis (i.e. mid and post campaign reports) working with respective buying teams to provide actionable insights and optimization recommendations
• Identify new product opportunities that will enhance clients’ digital front
• Roll out test and learn initiatives to drive continuous improvements in campaign performance
• Take an active role in developing broader biddable strategic recommendations and best practices to scale impact at market and regional level
• Any other project or tasks as assigned from time to time

GROUP RESPONSIBILITIES

• Demonstrate solid knowledge of all client team's deliverables at a cross-practice level and ensuring brief gaps are filtered to the Media Management and Delivery team, such as identify any mis-aligned KPI, minimum spend benchmark, and unrealistic campaign expectations
• Strong understanding of media behaviors and how the target audience interact with specific practice delivery and ensure common understanding across WPP Media
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables with local leadership and client teams
• Provide technical perspective in client meetings when specific expertise is required
• Maintain quality control and assurance practices across the assigned cluster of clients and proactively advice agencies on campaign improvements
• Maintain and comply with finance processes (such as month end reconciliations, billing entries/updates across biddable practices), WPP Media policies and procedures.
• Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Encourage knowledge share and continuous learning

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

#LI-Promoted 

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Job Description

At HelloConnect, you will be part of a dynamic team in Manila, Philippines that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills and grow within a supportive environment that values diverse perspectives and experiences.

In this role as Labor & Employment Counsel, you will take on a key responsibility in serving as the company’s in-house legal expert on Philippine labor and employment law and data privacy, ensuring full compliance with DOLE regulations and the Data Privacy Act of 2012. You will provide strategic advice to mitigate legal risks, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide expert advice on all aspects of Philippine labor and employment law, ensuring compliance with the Labor Code, DOLE regulations, and related government issuances.
• Draft, review, and update employment contracts, company policies, and employee handbooks.
• Support the development and execution of strategies by advising HR and management on employee relations issues, disciplinary actions, terminations, and grievance handling.
• Contribute valuable insights by interpreting new laws, issuances, and jurisprudence affecting BPO employment practices and updating management accordingly.
• Manage and prioritize workloads by representing the company in labor-related proceedings before DOLE, NLRC, or other agencies.
• Build strong relationships across departments by conducting training for HR, Operations, and Management teams on relevant labor regulations and compliance requirements.
• Support leadership in strategic decision-making by providing legal support during workforce restructuring, retrenchment, redundancy, or outsourcing transitions.
• Act as the Compliance Officer and Data Protection Officer and liaise with government agencies (DOLE, NLRC, SSS, PhilHealth, Pag-IBIG) on compliance matters.

What you’ll bring

• Bachelor of Laws (LLB or JD) from a recognized university and Member in good standing of the Philippine Bar.
• Minimum of years’ experience in labor and employment law, preferably with exposure to the BPO or service industry.
• Strong organizational skills with the ability to manage multiple priorities, including handling DOLE audits, employee disputes, and policy development.
• Excellent communication and collaboration skills to work effectively with diverse teams across regions and articulate legal advice clearly in English and Filipino.
• Detail orientation with a deep understanding of Philippine labor legislation, jurisprudence, and compliance standards.
• Problem-solving mindset with the ability to balance legal compliance with operational practicality.
• A team-oriented approach, with the ability to manage sensitive matters with confidentiality and discretion.
• Proficiency in using business systems, tools, and technology to deliver services effectively.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. We offer competitive compensation and benefits.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the Learning platform. You'll have the opportunity to influence company-wide labor strategy and compliance standards.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. We offer a dynamic, people-first culture built on fairness, growth, and transparency.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

#helloconnect

#LI-Hybrid

#hcgreenhouse

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking an SEC Reporting & Technical Accounting Manager to join our team!

About the Role:

We’re looking for an experienced, detail-oriented SEC Reporting & Technical Accounting Manager to lead external financial reporting and support complex technical accounting matters across the business. This role partners closely with internal accounting teams, external auditors, legal counsel, Investor Relations, and executive management to ensure timely, accurate, and compliant reporting.

This is a hands-on individual contributor role ideal for someone who enjoys technical accounting, cross-functional coordination, and building efficient, scalable reporting processes in a fast-paced public company environment.

What You’ll Do:

SEC Reporting & External Financial Reporting

• Own all aspects of external financial reporting, including the preparation and filing of SEC reports such as Form 10-Q, Form 10-K, earnings releases, proxy filings, and ad hoc registration statements
• Coordinate the review of SEC filings with external auditors, legal counsel, internal accounting teams, and executive management
• Manage the preparation and documentation of the financial statements, including the Balance Sheet, Income Statement, Statement of Cash Flows, EPS calculations, and Share-Based Compensation disclosures

Technical Accounting

• Author technical accounting policies and maintain a database of all company accounting policies
• Research significant and complex transactions and prepare technical accounting memoranda supporting the Company’s position
• Monitor and implement new accounting standards, working cross-functionally to ensure compliance and effective integration across departments

Accounting Operations & Analysis

• Prepare monthly, quarterly, and annual fluctuation analyses and management reports
  Lead the preparation of journal entries for key accounting transactions
• Take ownership of ad hoc financial analysis, reporting, and projects aimed at improving operational efficiency and reporting accuracy

Equity, Investor Relations & Audit Support

• Oversee the equity accounting and equity administration process while maintaining the company’s equity database
• Collaborate with Investor Relations to prepare quarterly earnings releases and scripts for earnings calls
• Provide support for external and internal audits, ensuring alignment with company policies and regulatory requirements

The Right Fit:

• Bachelor’s degree in accounting, finance, economics, or a related field
• Minimum of 7+ years of progressive accounting experience, preferably with a focus on SEC reporting, technical accounting, and external audits
• Strong understanding of U.S. GAAP and experience preparing or reviewing complex financial statements
• Strong analytical mindset with a focus on detail and accuracy
• Ability to prioritize, solve complex issues, and drive continuous improvements in reporting processes
• Strong leadership, communication, and project management skills to effectively collaborate across departments
• Proficiency in Microsoft Office, particularly Excel, and experience with financial systems such as NetSuite and Equity Edge Online
• Demonstrated ability to work in a fast-paced environment with evolving priorities and deadlines

Nice to Have:

• Certified Public Accountant (CPA) strongly preferred
• Experience with ASC 718, ASC 842, and ASC 606 is highly preferred
• Experience with system migrations and software implementations preferred, but not required

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

Position: Billing Specialist
Company: New Era Technology
Location: Remote (India)
Work Timings: 2:00 PM – 11:00 PM IST or 4:00PM – 1AM IST
Employment Type: Permanent | Full-Time
Experience: 3 – 8 Years

Job Summary

The Billing Specialist is a key contributor to New Era Technology's Finance Operations team, responsible for managing the end-to-end client invoicing process across a range of transaction types including projects, recurring agreements, product orders, and field service and deployment engagements. This role is critical to ensuring billing accuracy, supporting revenue recognition compliance, and delivering a professional invoicing experience to New Era Technology's clients.

The ideal candidate is detail-oriented, comfortable working with billing and ERP systems in a fast-paced environment, and capable of interpreting contractual terms to ensure invoices are accurate, compliant, and issued on time. Experience in an IT services, managed services, or technology infrastructure billing environment is strongly preferred

PRIMARY DUTIES & RESPONSIBILITIES

Invoice Generation & Billing Execution

• Manage the assigned invoicing board within ConnectWise, ensuring all billable items are identified, staged, and processed accurately and on schedule.
• Generate client invoices across a range of transaction types including project milestones, recurring service agreements, product and hardware orders, and field service engagements.
• Review and validate billing transactions prior to invoice issuance, confirming alignment with contracted scope, approved purchase orders (POs), and customer-specific billing requirements.
• Verify that billed amounts are consistent with incurred costs of goods sold (COGS) and conform to applicable revenue recognition rules before releasing invoices.

Quality Audit & Billing Accuracy

• Perform pre-invoice quality audits to confirm billing accuracy, documentation completeness, and compliance with contract terms and internal billing standards.
• Validate invoice line items, quantities, descriptions, and amounts against source records including sales orders, service tickets, project milestones, and agreement terms.
• Identify and escalate discrepancies between approved billing, incurred COGS, and contract entitlements prior to invoice distribution.
• Maintain thorough billing records in accordance with internal audit standards and record retention policies.

Sales Tax & GL Posting

• Apply correct sales tax determinations to all invoices based on customer location, transaction type, and applicable tax exemptions; maintain current exemption certificate documentation.
• Post finalized invoices to the general ledger via the ERP system (currently Microsoft Dynamics GP; transitioning to Microsoft Dynamics 365 Business Central) with accurate GL account distribution and period assignment.
• Ensure posting period accuracy during month-end close; coordinate with Finance on cut-off treatment for transactions straddling period boundaries.

Invoice Distribution & Client Communication

• Distribute finalized invoices through customer-preferred delivery channels including email, client portals, EDI, or hard copy as required.
• Accommodate special invoice formatting, reference data requirements, and submission protocols specific to individual customers or contract terms.
• Respond to client billing inquiries in a professional and timely manner; resolve discrepancies directly or route to the appropriate internal stakeholder.
• Act as a point of contact between billing, sales, project management, and collections teams to maintain a smooth invoicing workflow.

Revenue Recognition & Deferred Revenue (Preferred)

• Apply appropriate revenue recognition treatment across transaction types, including ratable recognition for prepaid and multi-period agreements and milestone-based recognition for project engagements.
• Manage down payment invoicing by applying received payments to deferred revenue (unearned revenue) GL accounts and processing subsequent releases to recognized revenue upon delivery or milestone completion.
• Reconcile deferred revenue balances against open obligations periodically and escalate variances as appropriate.

EXPERIENCE & QUALIFICATIONS

Required

• 3–6 years of experience in billing, accounts receivable, invoicing, or financial operations.
• Ability to read and interpret contracts, purchase orders, statements of work, and other financial documents.
• Proficiency in Microsoft Office Suite, with strong Excel skills including data validation, lookup functions, and basic reconciliation techniques.
• Excellent written and verbal English communication skills; able to correspond professionally with clients and internal stakeholders.
• Strong organizational skills and ability to manage competing priorities independently in a fast-paced environment.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / Usharani.Ketha@NewEraTech.com

Job Title: Data Architect – Snowflake (Medical Devices / Healthcare)

Mode: Contract

Duration: 6 Months (Extendable)

Work Timings: 3pm – 11.30pm IST

Mode of work: Remote-India

Overview

We are looking for an experienced Data Architect with deep expertise in Snowflake to design and manage scalable, secure, and compliant data platforms in a medical device environment. This role will support data-driven initiatives across clinical, regulatory, manufacturing, and commercial domains while ensuring adherence to healthcare regulations and data standards.

Key Responsibilities

• Design and implement enterprise data architecture leveraging Snowflake for structured and unstructured data
• Develop scalable data models, data lakes, and data warehouses to support analytics, AI/ML, and reporting
• Define and enforce data governance, security, and compliance frameworks (HIPAA, FDA, GDPR)
• Architect data pipelines and ETL/ELT processes using modern tools (e.g., Snowpipe, dbt, Informatica, Azure Data Factory)
• Collaborate with cross-functional teams (Engineering, Clinical, Regulatory, Quality, and Business stakeholders)
• Ensure data integrity, lineage, and traceability aligned with medical device standards (e.g., ISO 13485, GxP)
• Optimize Snowflake performance, cost management, and workload management
• Support cloud data architecture (AWS, Azure, or GCP) and hybrid environments
• Enable advanced analytics, including AI/ML and real-world evidence (RWE) use cases
• Establish best practices for data lifecycle management (ingestion, storage, archival, and retention)

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field
• 8+ years of experience in data architecture, data engineering, or related roles
• Strong hands-on experience with Snowflake architecture and optimization
• Expertise in data modeling (dimensional, normalized, and data vault)
• Experience with SQL, Python, and data pipeline orchestration tools
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Experience in regulated industries (medical devices, pharmaceuticals, or healthcare)

Preferred Qualifications

• Knowledge of medical device data standards and regulatory frameworks (FDA 21 CFR Part 11, ISO 13485, IEC 62304)
• Experience with healthcare data standards (HL7, FHIR, DICOM)
• Exposure to clinical, imaging, or diagnostic data systems
• Experience with data cataloging and governance tools (Collibra, Alation, Informatica)
• Snowflake certifications (SnowPro Core, SnowPro Advanced)
• Experience with streaming data platforms (Kafka, Event Hubs)

Key Skills

• Strong architectural thinking and system design skills
• Data governance and compliance mindset
• Ability to translate business needs into scalable data solutions
• Cross-functional collaboration and stakeholder management
• Performance tuning and cost optimization in Snowflake
• Problem-solving with a focus on data quality and reliability

📩 Interested candidates may share their updated resumes to:
        srikanth.kunchala@neweratech.com

Job Title: Database Administrator (Oracle & PostgreSQL)

Experience: 6+ Years

Location: Remote-India

Job Summary

Job Description – Database Administrator (Multi-Platform)

We are seeking an experienced Database Administrator with strong multi-platform expertise across Oracle, SQL Server, Snowflake, PostgreSQL, and MongoDB. The ideal candidate should have hands-on experience in both on-premises and cloud environments, along with strong skills in performance tuning, high availability, backup/recovery, and replication technologies.

Key Responsibilities:

Oracle Database Administration

• Manage and administer Oracle Databases in on-prem and Oracle Cloud Infrastructure (OCI) environments.
• Perform performance tuning, diagnostics, and workload optimization.
• Manage backup and recovery operations using RMAN.
• Configure, monitor, and maintain Data Guard for disaster recovery.
• Support Oracle replication solutions such as:
• Oracle GoldenGate
• HVR Replication

SQL Server Administration

• Administer SQL Server in on-premises and Azure SQL environments.
• Implement and maintain high availability solutions (AlwaysOn Availability Groups, Failover Clustering).
• Manage security, patching, and performance tuning.
• Design and maintain backup and recovery strategies.

Snowflake Administration

• Manage user and role provisioning, access control, and security configurations.
• Perform query performance tuning and warehouse optimization.
• Handle data loading/unloading, ETL integrations, and external stage management.

PostgreSQL Administration

• Install, configure, upgrade, and manage PostgreSQL databases.
• Perform performance tuning, query optimization, and configuration tuning.
• Define and implement backup and restore strategies.

MongoDB Administration

• Install, configure, and manage MongoDB in on-premises and cloud environments.
• Monitor performance, tune queries, and optimize database configurations.
• Implement and manage security, including authentication, authorization, and role-based access.

Required Skills

• Strong troubleshooting and performance analysis skills across multiple database platforms.
• Experience supporting mission-critical, high-availability systems.
• Ability to work in fast-paced environments with cross-functional teams.
• Strong communication and documentation skills.

Preferred Qualifications

• Certifications in Oracle, SQL Server, Snowflake, MongoDB, OCI, or Azure are an advantage.

Mode of work: Remote

Shift: Rotational Shifts

📩 Interested candidates may share their updated resumes to:
      srikanth.kunchala@neweratech.com 

Title: Indirect Tax Associate 
Company: New Era Technology
Location: India (Remote)
Employment Type: Permanent | Full-Time

SUMMARY:  The Indirect Tax Associate I is an entry-level tax accounting role that will support routine tax functions that includes data exports/imports, manipulation, entry, and reconciliation. This position will mainly assist the compliance department in completing periodic return files and payments related to sales, telecommunications, excise and other indirect tax types.

 PRIMARY DUTIES:              

• Use accounting proficiency to reconcile indirect tax balances.
• Use excel proficiency to read, organize & finalize sales data.
• Use digital and analytical proficiency to navigate and research tax accounts.
• Complete global periodic indirect tax returns.
• Work with General Ledgers, other financial statements, and research tax related inquiries thereof.
• Calculate, post, and ensure accuracy of indirect tax accounts.
• Provide administrative support to the tax dept & other miscellaneous duties as assigned.

COMPETENCY:

• Ability to read and manipulate large sets of data such as Sales registers, General ledgers, Income Statements & Balance Sheets.
• Outstanding organizational, analytical, and written communication skills.
• Connects well with others and highly collaborative team approach to work.
• Excellent individual initiative and objective-oriented drive.
• Ability to handle difficult situations with a high degree of diplomacy and composure.
• Bilingual (English a must)

REQUIRED EDUCATION:

• Bachelor’s degree (or equivalent) in Finance or Accounting. An Associate’s degree in accounting may be considered with the appropriate experience.

EXPERIENCE REQUIRED:

• If Bachelor’s degree or equivalent, No minimum professional experience required.
• If Associate’s degree or equivalent, 2 years of professional experience in general accounting duties including journal entry preparation and account reconciliations.
• Must be proficient in Microsoft Excel (Advanced skills are required).
• Knowledge of GAAP required.
• Experience with Microsoft Dynamics Great Plains, QuickBooks, and large ERP systems a plus.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

ITMS Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment. This role is responsible for ensuring systems remain up-to-date, secure, and operational by applying patches, conducting regular maintenance, and troubleshooting IT infrastructure issues.

Key Responsibilities

• Deploy operating system (OS) and application patches following IT security and compliance guidelines.
• Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
• Monitor and troubleshoot patch failures, escalating issues as needed.
• Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
• Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
• Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

 COMPETENCIES:

• Hands-on experience with enterprise patch management solutions for Windows, Virtual Servers, and desktops.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Systems Engineer.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus points for Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)

Experience with MSP tools like ITGlue are a bonus.

Why Join Us

• Work with a global technology leader in IT Service Management (ITSM) environment.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Position: IT Project Manager
Company: New Era Technology
Location: Bangalore(Onsite- Work from our client's Office) Office address: Parcel 9, Embassy Tech Village, Outer Ring Road, Deverabeesanhalli Village, Varthur Hobli, Bengaluru, 560103.  
Employment Type: Permanent | Full-Time
Experience: 10 – 18 Years

Role Summary 

Responsible for the matrix management of project teams and the oversight of designing and implementing complex technology projects, primarily related to Real Estate development, End User, and Network projects.

This involves delivering projects across all disciplines, collaborating closely across regions and multiple Technology workstreams and LOB (line of business), while engaging with senior managers and stakeholders within the organization.

• Tasked with managing a range of infrastructure projects, with a particular emphasis on corporate fit outs, office relocations, and desktop technology deployments.
• Ensure all projects are delivered with high quality, on scope, on time & on budget.
• Ensure governance and control over all project financials, including the development of business cases, forecasting, and understanding profit and loss as well as depreciation.
• Keep all projects on track, escalating decisions to executive sponsors as needed.
• Organize the design and development of the project.
• Ensure risk management strategies are followed and reviewed according to guidelines.
• Plan and set project goals and milestones based on the approved Charter/Statement of Works.
• Identify and secure resources, including the project team, vendors, and consultants.
• Effectively detect and resolve project risks and issues. § Lead the project team.
• Ensure project management standards and rigor are applied.
• Develop communications for the executive sponsor and project stakeholders; conduct regular briefings and status updates.
• Serve as the single point of contact for project-level risks, issues, questions, and escalations.
• Prepare and/or provide project reporting, metrics, scorecards, etc.
• Partner with key stakeholders to identify project interdependencies that may influence project success.
• Support the team in distributing project information to executive management and key stakeholders.
• Create an environment that fosters trust and collaboration with others, exhibiting a strategic business focus with a customer-oriented perspective.
• Recognize areas for internal improvement and develop plans for implementing them.
• Comply with company standards and procedures. § Manage budget and financial aspects, including the completion of business cases.
• Evaluate the impact on Total Cost of Ownership for multiple simultaneous, complex projects.

Work Experience

• Substantial IT Project Management experience, or relevant business or team leadership
• 7+ years’ experience with projects in multiple technologies & functions
• Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology
• Strong knowledge of industry standard project management tools for financial and project reporting (Clarity, Service Now, Microsoft Project)
• Formal project management training and discipline knowledge required
• Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals
• Awareness of Agile Project Management techniques would be beneficial.
• An understanding of line of business technology drivers § Knowledge and understanding of banking regulatory, compliance, risk and security aspects
• Proven experience managing geographically distributed and culturally diverse work groups
• Knowledge of Permit to Build and Permit to Operate
• Extensive experience with multi-million-dollar projects with high complexity and client focus.
• Proven experience at delivering high quality projects on time & within budget
• Extensive experience at presenting metrics to key stakeholders
• Excellent oral and written communication skills across functions and teams, up and down the chain of command
• Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.
• Ability to motivate Project teams
• Strong leadership & good analytical skills § Proven negotiation & influencing skills
• Strong stakeholder management & customer focus
• Strong knowledge of IT environment and working with external Service Providers / Vendors.

Technical Skills

• Track record of delivering technology Real Estate / Network type Projects
• Management and escalation of underlying project Risks /Issue/ Change
• Budget & Financial Management
• Strong understanding of, and adherence to, Standard Project Lifecycle requirements

Qualifications

• Bachelor's degree or equivalent professional experience preferably in the financial services industry
• PMP / PRINCE or other formal project management discipline preferred, familiarity with Agile delivery practices beneficial
• Excellent oral & written communication across functions and teams, up and down the chain of command
• Proven ability to lead project teams in delivering on time, high quality solutions
• Experience with Project Task Estimation, Resource Scheduling, Risk Management, and Issue Management

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

SUMMARY:  

The Network Quality Assurance Engineer will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank.  This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world.  As an expert in network operations and compliance to standards, this specialist will work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes.  The ideal candidate is obsessed with quality, organized, and comfortable working with wide variety of stakeholders in a large enterprise and has a strong foundation in enterprise network technologies such as switches, WLAN, routers and firewalls and their management systems. 

 PRIMARY DUTIES include but are not limited to:   

• Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly following network conversions or migrations. 

• Confirm data accuracy, configuration completeness, and alignment with quality standards. 

• Track open gaps or discrepancies and follow up with owners to ensure timely remediation. 

• Confirm that corrective actions are completed and documented. 

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality. 

• Resolve or escalate issues promptly to prevent workflow delays. 

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines. 

• Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment 

• Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes 

• Monitor JIRA for timely updates 

• Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail 

• Support Project Managers as needed updating project documentation, workflows, etc. 

COMPETENCIES:  

• Expertise in network device attributes including hardware, AAA settings, ACL’s, and IP addressing 

• Have network operations/audit mindset, laser-focused on accuracy and timely system updates  

• Excellent organizational skills, attention to detail and multitasking ability 

• Strong written and verbal communications skills 

• Excellent client-facing and internal communication skills 

• The ability to work under pressure and with a sense of urgency to deadlines 

• The ability to multi-task, prioritize and effectively manage one’s time 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5 years hands-on experience configuring a variety of network devices 

• Proven work experience supporting network network refresh and OS/configuration remediation  

• Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista.  CCNP desired.  

• Experience with NAC, IPAM, network monitoring, and configuration management systems 

• Experience with change management, incident management, and CMDB’s such as Service Now 

• Strong knowledge of Microsoft Office (Excel in particular).  JIRA experience preferred  

• Bachelor's Degree in appropriate field of study or equivalent work experience 

EXPECTED HOURS OF WORK: Most work can be performed during daytime hours in country, with some participation in meetings during off-hours as required by the project. 

TRAVEL: Remote 

LANGUAGE SKILLS: English 

 QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.   

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

We have an opening for Life Asia Technical Architect role.

Permanent (with Client)

Work location : Kuala Lumpur

Mode of work : Onsite (Work from Office)

Role Overview

We are looking for a hands-on technical leader with strong LifeAsia expertise to drive delivery of Life Insurance platforms across Asia. This role requires active involvement in configuration, development, and integration, along with delivery ownership.

Key Responsibilities

• Lead delivery of LifeAsia-based insurance platforms (PAS, POS, workflows)
• Perform hands-on configuration, development, and integrations
• Drive solution design and system architecture
• Support cloud migration (AWS/Azure/GCP) and microservices adoption
• Implement DevOps & CI/CD pipelines
• Collaborate with business, regional teams, and vendors
• Provide technical guidance to teams while staying hands-on

Key Requirements

• 12+ years of IT experience in Life Insurance
• Strong hands-on LifeAsia experience (mandatory)
• Experience in PAS, integrations, APIs
• Exposure to cloud, microservices, DevOps
• Some team leadership experience (not purely managerial)

Why Join?

• Be part of a forward-thinking organization driving digital transformation.
• Work in a high-performing, collaborative environment at a prestigious location in Kuala Lumpur.
• Engage with modern database technologies and cloud infrastructure

Interested candidates/referrals welcome – please connect or share profiles at Shabnambanu.Varshani@NewEraTech.com

Job Title: Manufacturing APS Engineer Analyst
Location: Bayan Lepas, Penang, Malaysia (Hybrid – 50% Office / 50% WFH)
Employment Type: 1-Year Contract (Renewable up to 3 Years)
Openings: 3
Joining: Immediate to 1 Month (up to 2 Months can be considered)

About the Role

We are hiring Manufacturing APS Engineer Analysts for a leading global client in Malaysia. This role is ideal for professionals with experience in Advanced Planning & Scheduling (APS) systems, manufacturing operations, and business systems analysis.

The selected candidates will work closely with cross-functional teams and stakeholders across Germany, China, and Malaysia, supporting planning, scheduling, and operational excellence initiatives.

Key Responsibilities

• Act as a Business Systems Analyst / Systems Owner for APS applications in a manufacturing environment.
• Analyze business and factory production requirements and translate them into system/process improvements.
• Support planning and scheduling operations using APS tools and best practices.
• Coordinate with production, supply chain, engineering, and operational teams to ensure smooth system usage.
• Liaise with global stakeholders across Germany, China, and Malaysia.
• Troubleshoot system/process issues and drive continuous improvement initiatives.
• Ensure alignment between business operations and enterprise manufacturing systems.

Required Skills & Experience

• Experience working with Advanced Planning & Scheduling (APS) systems in manufacturing environments.
• Strong background as a Business Systems Analyst, Functional Analyst, or Systems Owner.
• Good understanding of enterprise manufacturing setups, factory operations, and production planning.
• Strong stakeholder management and business-facing communication skills.
• Excellent English communication (written and verbal).
• Ability to work with multicultural/global teams.

Preferred Skills

• Ability to speak Mandarin (preferred due to regular coordination with China teams).
• Prior experience in semiconductor, electronics, or high-volume manufacturing industries.
• Exposure to SAP / ERP / MES integrated environments is an advantage.

Work Location & Flexibility

• Primary location: Bayan Lepas, Penang.
• Hybrid work model: 50% office / 50% work from home.
• Penang-based candidates may work from Georgetown or Kulim office, with visits to Bayan Lepas office when required.

Preference

• Local Malaysia / Penang-based candidates preferred.

How to Apply

Please share your updated resume to: madhava.mallela@neweratech.com / Shabnambanu.Varshani@NewEraTech.com 

🌟 Hiring: MES Software Analyst (Client Location) | New Era Technology 🌟

Client Location: Bayan lepas, Penang
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Contract – 1 year

🚀 About the Role:

New Era Technology is looking for experienced MES Software Analyst to be deployed at our prestigious client in Malaysia at their Bayan Lepas, Penang office.

Key Responsibilities  

• Design, develop, implement, and maintain MES solutions, process/operation automation in manufacturing (Industrial 4.0) and related interfaces integrated MES with ERP system (e.g. SAP) and shop floor automation (e.g. IoT)
• Collaborate with cross-functional teams to understand manufacturing processes, identify system requirements, and deliver tailored IT solutions.
• Document technical solutions, SOPs, and user manuals to ensure knowledge sharing and maintainability.
• Prepare training to business users, perform IT Acceptance Testing and User Acceptance Testing (UAT) on MES/MES Extended solutions.
• Develop scripts, services, and dashboards to support manufacturing KPIs, traceability, and data-driven decision-making.
• Troubleshoot and resolve issues in manufacturing applications, ensuring minimal disruption to production.
• Provide 24*7 Production Support on MES/MES extended solution.
• Lead or support manufacturing system upgrades, migrations, and implementations.

Qualifications:           

• Master Degree/Bachelor's Degree/Professional Degree in Computer Science, IT, or related field.
• 3~5 years of experience in software development or system analysis within a manufacturing or industrial environment
• Know-how on Change Management Process, Incident Management Process, Demand Management process, System Development Life Cycle
• Capable of leading and influencing a virtual team composed of members from diverse organizations.

Skills / Knowledge     

• Manufacturing process, MES and extended MES solution know-how

• Experience in database design and performance optimization are preferable Methodic       
• LEAN principle, FMEA, 8D Problem Solving are added advantage
• Strong programming skills in languagues such as C# .NET, Java, Python, or similar
• Strong in SQL, Oracle database and store procedure
• Experienced with Web/Window application, web service, API, Window IIS setup or OpenShift
• Agile methodology and SCRUM knowledge added advantage
• Fluent in English (spoken and written)
• Basic to advanced proficiency in Malay / Mandarin
• Good or Excellent communication and interpersonal skills
• Collaborative mindset with a proactive attitude
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Candidates must have strong MES knowledge with respect to factory production (Mandatory)
• Experience in Oracle database environment and expects the ideal candidate to have strong MS SQL or Oracle SQL query experience (Mandatory).

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join immediate to 60days notice.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com / Shabnambanu.Varshani@NewEraTech.com with the subject line:
“MES Software Analyst - Penang”

Position: Network Engineer
Company: New Era Technology
Location: Bangalore / Hyderabad (Hybrid - Work from office)  
Employment Type: Permanent | Full-Time
Experience: 7+ Years

SUMMARY: 

We are seeking a motivated and detail-oriented Core Network Engineer with 5-7 years of experience to support a global hardware conversion project from Cisco to Fortinet & Juniper. This is an exciting opportunity to work on a high-impact initiative within a dynamic enterprise environment.

PRIMARY DUTIES include but not limited to: 

• Assist in the planning and execution of a global migration from Cisco to Fortinet and Juniper switching infrastructure.
• Support configuration, deployment, and troubleshooting of Fortinet firewalls, Juniper Mist switches, and access points
• Familiarity with Juniper Mist wireless controllers.
• Collaborate with senior engineers and project managers to ensure seamless transitions across global sites.
• Maintain documentation of network configurations, changes, and procedures.
• Provide Tier 1–2 support for network-related issues during and after the migration.
• Ensure compliance with security and operational standards throughout the conversion process.

COMPETENCIES: 

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale wireless migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:  

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS/NX-OS)
• Basic experience with Cisco Wireless Lan Controllers
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Newtork Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a detail-oriented and proactive Level 1 / Level 2 Network Technician to support patching and maintenance of networking equipment for multiple clients as part of a Managed Service Provider (MSP) environment. This role is responsible for deploying firmware updates, ensuring network devices are patched, troubleshooting connectivity issues, and maintaining network infrastructure to meet security and performance standards.

Key Responsibilities

• Deploy firmware updates and security patches to routers, switches, firewalls, and access points.
• Ensure all networking devices remain up to date with vendor-recommended patches.
• Monitor patching schedules and document successful and failed updates.
• Troubleshoot patch deployment issues and escalate unresolved problems.
• Work with vendors to address patch-related bugs, vulnerabilities, and performance issues.
• Ensure that patched networking devices comply with security best practices.
• Document security patching procedures and maintain compliance records.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

COMPETENCIES:

• Hands-on experience with enterprise patch management solutions.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct network issues.
• Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Network Engineer.
• Understanding of firmware updates and patching procedures for networking equipment.Proven experience with network capacity planning, network security principles, and general maintenance best practices.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
• Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
• Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
• Excellent hardware troubleshooting experience.
• Fundamental knowledge of Network relationships to cyber security principles and practices.

PREFERRED CERTIFICATIONS/Skills:

• Cisco CCNA Preferred.
• Experience with multiple network technology stacks. (Solar Winds and Auvik)
• Knowledge and experience in network virtualization technologies. (Azure and AWS)
• Experience in MSP’s with tools such as Connectwise or ITGlue is a bonus.
• Knowledge of VOIP systems is a bonus.

Why Join Us

• Work with global technology leaders.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com