We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Manager, Revenue Accounting plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong leadership skills and thrives in a fast-paced, high-growth environment. 

This role is open to remote-applicants in Canada (in Provinces where we can hire legally). 

WHAT YOU’LL DO: 

• Own the monthly revenue close process, including preparation and review of journal entries for subscription, usage-based, and professional services revenue under ASC 606 
• Perform and review SSP (standalone selling price) analysis; oversee the SSP framework and allocation methodology for multi-element arrangements 
• Review and interpret non-standard customer contracts; work with Legal and Contract Operations to assess revenue impact and document technical accounting memos
• Partner with Billing and Order-to-Cash teams to ensure system data integrity in Salesforce, Nue, Zuora, and NetSuite 
• Ensure accuracy of revenue and expense recognition on contracts with partners.
• Support external audit procedures; serve as primary contact for revenue-related PBC requests and auditor inquiries 
• Drive continuous improvement in revenue accounting processes, controls, and system automation 
• Support the preparation of revenue-related disclosures in financial statements
• Develop, and update the company's Revenue Recognition Policy in response to new deal structures or business model changes 
• Manage intercompany revenue sharing and bundled sales 
• Develop training on revenue recognition rules, policies and practices to present to Sales and other departments within the organization 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Track revenue sharing on projects with partners and related invoices
• Partner with the Finance team on strategic initiatives, system implementations, and other special projects as required.

WHAT YOU’LL NEED: 

• Bachelor's degree in Accounting, Finance, or related field; CPA designation is required
• 8+ years of progressive accounting experience, with at least 2 years focused on revenue accounting in a SaaS or technology company 
• Public accounting experience in the technology/software sector is preferred
• Deep working knowledge of ASC 606 and its application to complex SaaS arrangements (multi-element, variable consideration, contract modifications)
• Proficiency with NetSuite or comparable ERP; experience with Zuora, Salesforce CPQ, or similar billing platforms strongly preferred 
• Demonstrated ability to write technical accounting memos and communicate positions to auditors 
• Strong analytical skills and high attention to detail; able to manage competing month-end deadlines 
• Strong knowledge of internal controls and best practice accounting processes.
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. 
• Play to Win: Capably delivers results through others, is good at establishing clear direction, and helps others achieve their best work. 
• Enablement: Challenges and supports others to create results while also developing new capabilities. 
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems, looking beyond the obvious to understand the root cause. 
• Influence: Asserts own ideas and persuades others, gaining support and commitment to mobilize people to take action. 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. 
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote 

We’re looking for a Staff Technical Program Manager who will be part of a cross-functional team at IonQ whose mission is to deliver the world’s best quantum solutions in life sciences on the world’s best quantum computers to solve the world’s most complex and impactful problems. This role is open as part of IonQ’s Quantum Applications team based in either Gothenburg, Sweden or Toronto, Canada. You will work closely with partners within the life sciences innovation ecosystem and beyond to create new hybrid quantum applications with significant commercial impact.

In this role, you will lead a talented team of application scientists to deliver the next generation of quantum computing solutions to real-world customers in the advanced health care and life sciences (HCLS) domain. You’ll work with principal investigators, product managers, customers and innovation partners to drive complex projects through initiation, planning, execution, monitoring, controlling and completion. You will support the delivery of a wide variety of initiatives ranging from bespoke quantum solutions, performance-optimized quantum libraries and platforms, as well as first-of-a-kind quantum applications. You will also help develop multi-generational technology and product roadmaps.

Responsibilities: 

• Drive efficient end-to-end delivery of novel quantum HCLS applications built for IonQ quantum computers.
• Lead the transition of technology and capabilities from R&D to commercialization. Define and measure success metrics for each stage of development.
• Create and manage timelines of complex projects, their documentation, milestones and deliverables. Ensure that project dependencies are met, cross-functional resources are aligned, and project teams move forward at a rapid pace.
• Conduct risk analysis and develop risk mitigation plans that result in the successful delivery of projects. Stay ahead of the projects by proactively tackling emerging risks.
• When necessary, roll up your sleeves, dive into technical details, and lead problem solving efforts.
• Communicate with a wide base of stakeholders: internal and external, technical and non-technical. Drive stakeholder alignment and support.
• Maintain and promote operational rigor, reduce waste by implementing the right amount of process without slowing down innovation.
• Work with project, contracting, legal, finance and sales teams to develop proposals, technical volumes and financial reports; ensure regulatory, fiscal and IP compliance.
• Drive quality control and devops processes such as standard work, CI/CD, version control, code style/reviews and automated testing.
• Accommodate occasional travel and flexible work hours to communicate across time zones and ensure customer success, as needed.

You’d be a good fit with: 

• B.S. in physics, mathematics, engineering, computer science or another technical domain; or equivalent experience.
• Demonstrated prior experience working directly with clients to co-develop advanced computational modeling solutions.
• Demonstrated prior experience delivering complex innovative projects with a significant R&D component.
• Prior experience in information technology or R&D in the HCLS domain.
• Experience leading complex projects using project management tools such as GitHub, Jira, Smartsheet, etc.
• Outstanding written and verbal communication skills. Ability to lead through influence without formal authority.
• Strong commitment to customer advocacy, success and customer engagement.
• Ability to work effectively with a strong work ethic and close attention to detail. Capacity to manage a fast-paced dynamic team environment with constantly evolving roles and responsibilities.

You’d be a great fit with:

• M.S. or Ph.D in physics, mathematics, engineering, computer science or another technical domain; or equivalent experience.
• Working knowledge of quantum computing, quantum circuits and quantum software tools, e.g. Qiskit, Cirq, PennyLane.
• Demonstrated prior experience developing cloud and high-performance computing applications.
• Demonstrated prior experience transitioning first-of-a-kind software prototypes to commercial products.
• Subject matter expertise in the HCLS domain.

Location: This role will be based onsite in Gothenburg, Sweden, or Toronto, Canada.
Travel: 10% domestic and international, with a focus on visiting customers and partners
Job ID: 1401

At Tenstorrent, we build open, state of art compute for AI and RISC‑V. You will create and own our quality organization across hardware systems and custom silicon, setting the standards that let us scale fast without sacrificing reliability. This role requires regular domestic and international travel to suppliers, contract manufacturers, and Tenstorrent sites.

This role is hybrid, based out of Toronto, ON.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• 7+ years driving hardware or semiconductor quality across design, process, incoming, supplier, and systems.
• Experienced with servers, PCs, and/or PCIe cards, plus ASIC or custom silicon quality.
• Comfortable leading global CM and supplier audits and traveling frequently worldwide.
• You have experience working in companies that have transitioned from R&D to Product focused. 
• Have built a quality org and QMS from zero and can explain your design choices.

What We Need

• Build the quality team from scratch, including org design, hiring, and cross‑functional ownership.
• Own the QMS, including ISO 9001, documentation, audits, KPIs, and continuous improvement.
•  Drive Design for Quality for hardware and silicon, from bring‑up through post‑silicon validation.
•  Define manufacturing controls, FMEAs, control plans, NPI quality gates, and supplier quality programs.

What You Will Learn

• How to apply open, state of art compute to demanding hardware and silicon quality problems.
• To shape quality culture, metrics, and supplier relationships for a fast‑growing silicon company.
• How reliability data, field returns, and standards like JEDEC and IPC drive product decisions.
• To scale quality systems that support hyperscaler, cloud, and semiconductor startup customers.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

CRM Campaign Manager
Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As a CRM Campaign Manager you will translate CRM and Digital Marketing strategy into concrete, scalable lifecycle programmes. You define what customers experience, when they experience it, and why, across the full customer lifecycle. This role will require adopting a customer-centric approach while working cross-functionally to develop, implement, and track the performance of CRM campaigns.

WHAT YOU’LL DO:

• Build & launch personalised customer experiences by creating and executing CRM campaigns
• Support audience segmentation and targeting efforts in partnership with various internal teams
• Ensure seamless execution & launch of CRM campaigns as owner of operational execution, including working cross-functionally on building, experimentation and deployment of campaigns
• Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests
• Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed
• Adopt an innovate-and-iterate mindset to support data-driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimization of campaigns based on learnings
• Collaborate cross-functionally and across locations with globally-dispersed team members and external partners to deliver campaigns and share-out results

WHAT YOU BRING:

• 3+ years of experience in digital marketing, preferably within CRM, marketing automation, lifecycle marketing or customer journey design
• Strong understanding of customer behaviour, lifecycle thinking, and segmentation models
• Customer-centric and hands-on individual, with demonstrated ability to manage performance against established KPIs
• Hands-on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach etc.)
• A data-informed, performance-driven mindset with strong familiarity with CRM KPIs
• Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
• Project management experience with strong sense of accountability; notable organisational skills, attention to detail, and ability to plan and prioritise
• Ability to build relationships and collaborate across all levels, functions and locations

The anticipated annual salary range for this position is $60,000 - $70,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

The Opportunity:

Grafana Labs is seeking a Contracts and Legal Systems Operations Manager to join our dedicated, collaborative, and fast-growing legal team. This is a highly cross-functional individual contributor role with significant ownership and no direct people management responsibilities. The primary responsibility of the Contracts and Legal Systems Operations Manager will be to support commercial contract negotiations and contracting processes, while optimizing CLM and CRM integrations.

The successful candidate will be an organized, detail-oriented, and analytical thinker who embraces a business-oriented approach and is excited to help with a wide range of legal projects. The successful candidate will have the ability to think strategically and establish trusted partner relationships with the legal team and internal clients across Grafana Labs.

What You’ll Be Doing:

Commercial & Procurement Contract Support

• Assist in the negotiation of Non-Disclosure Agreements, Master Service Agreements, and various vendor agreements as needed. 
• Support the contracting process throughout the entire contract lifecycle from initial request to execution. 
• Support the improvement of playbooks and form templates. 
• Provide great client service and have the ability to escalate appropriately where required. 

Contract Lifecycle Management (CLM) Support 

• Oversee and manage commercial tickets within the CLM system.
• Review executed commercial agreements to verify accurate metadata capture and ensure proper filing within the CLM system. 
• Maintain and update contract workflows as needed to reflect evolving business and legal requirements. 
• Lead and support initiatives to enhance contract workflows, driving efficiency, scalability, and process improvements. 

Salesforce (CRM) Support 

• Manage and optimize the integration between CLM system and Salesforce. 
• Partner with Legal Ops Senior Manager and Salesforce Administrators to identify, prioritize, and implement system enhancements and integration improvements. 
• Oversee and monitor the migration of commercial agreements into the CLM system via Salesforce integration.
• Develop, generate, and maintain reports to support contract tracking, pipeline visibility, and legal team performance metrics. 
• Enhance and maintain Legal Ops dashboard in Salesforce, ensuring data integrity and delivering insights to Legal Ops Senior Manager.

What Makes You a Great Fit:

• Located in North America.
• Hold a bachelor's degree or equivalent.
• A professional with 4+ years of working with CLM and CRM systems, contract management, legal support and operations, or equivalent experience. 
• Experienced in reviewing, drafting, and negotiating standard commercial contracts (SaaS experience is a plus), as well as system integrations.
• An excellent communicator and able to partner well with colleagues on the deal operations, legal, and procurement teams. 
• Experienced with high growth private companies.
• Interested in working for a dynamic and agile technology business and excited to be part of a growing team.
• Organized and efficient with your time and tasks.
• Someone with a good sense of humor who enjoys collaborating with colleagues and working in a fast-paced, evolving environment.

Compensation & Rewards:

In the United States, the OTE (On-Target Earnings) compensation range for this role is $123,000 - $147,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

The Opportunity:

Grafana Labs is seeking a Contracts and Legal Systems Operations Manager to join our dedicated, collaborative, and fast-growing legal team. This is a highly cross-functional individual contributor role with significant ownership and no direct people management responsibilities. The primary responsibility of the Contracts and Legal Systems Operations Manager will be to support commercial contract negotiations and contracting processes, while optimizing CLM and CRM integrations.

The successful candidate will be an organized, detail-oriented, and analytical thinker who embraces a business-oriented approach and is excited to help with a wide range of legal projects. The successful candidate will have the ability to think strategically and establish trusted partner relationships with the legal team and internal clients across Grafana Labs.

What You’ll Be Doing:

Commercial & Procurement Contract Support

• Assist in the negotiation of Non-Disclosure Agreements, Master Service Agreements, and various vendor agreements as needed. 
• Support the contracting process throughout the entire contract lifecycle from initial request to execution. 
• Support the improvement of playbooks and form templates. 
• Provide great client service and have the ability to escalate appropriately where required. 

Contract Lifecycle Management (CLM) Support 

• Oversee and manage commercial tickets within the CLM system.
• Review executed commercial agreements to verify accurate metadata capture and ensure proper filing within the CLM system. 
• Maintain and update contract workflows as needed to reflect evolving business and legal requirements. 
• Lead and support initiatives to enhance contract workflows, driving efficiency, scalability, and process improvements. 

Salesforce (CRM) Support 

• Manage and optimize the integration between CLM system and Salesforce. 
• Partner with Legal Ops Senior Manager and Salesforce Administrators to identify, prioritize, and implement system enhancements and integration improvements. 
• Oversee and monitor the migration of commercial agreements into the CLM system via Salesforce integration.
• Develop, generate, and maintain reports to support contract tracking, pipeline visibility, and legal team performance metrics. 
• Enhance and maintain Legal Ops dashboard in Salesforce, ensuring data integrity and delivering insights to Legal Ops Senior Manager.

What Makes You a Great Fit:

• Located in North America.
• Hold a bachelor's degree or equivalent.
• A professional with 4+ years of working with CLM and CRM systems, contract management, legal support and operations, or equivalent experience. 
• Experienced in reviewing, drafting, and negotiating standard commercial contracts (SaaS experience is a plus), as well as system integrations.
• An excellent communicator and able to partner well with colleagues on the deal operations, legal, and procurement teams. 
• Experienced with high growth private companies.
• Interested in working for a dynamic and agile technology business and excited to be part of a growing team.
• Organized and efficient with your time and tasks.
• Someone with a good sense of humor who enjoys collaborating with colleagues and working in a fast-paced, evolving environment.

Compensation & Rewards:

In the United States, the OTE (On-Target Earnings) compensation range for this role is $123,000 - $147,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

The Key Account Manager plays a critical role in driving Canada’s retailer growth (Walmart specifically). This role is responsible for creating, executing, and driving retail sales plans while optimizing revenue, profitability, and market share across assigned retail partners.

With responsibility for forecasting, inventory management, promotional execution, and assortment planning, the Key Account Manager collaborates closely with Sales Operations, Strategic Sales, Marketing, Finance, Category Management, and Supply Chain teams to maintain operational excellence while enabling strategic growth.

Regular in-office time in Mississauga will be required.

Key Responsibilities

Business Ownership

• Develop and execute comprehensive account strategies to drive sales growth, improve customer experience, and influence strategic decisions across assigned Canadian retail partners.

• Create and execute annual and quarterly retail sales plans aligned with overall Canadian business objectives.

• Establish and monitor key performance indicators (KPIs) to measure success and drive continuous improvement with an obsession for winning.

• Identify new market opportunities, competitive trends, and category insights to ensure SharkNinja remains ahead of the competition.

• Partner with Sales Operations to ensure optimal stock positions, inventory health, and accurate forecasting.

Account Management

• Own delivery of weekly, monthly, quarterly, and annual revenue and profit forecasts, developing action plans to meet or exceed targets.

• Lead forecasting across categories to achieve sales, profit, and inventory goals.

• Monitor account performance and collaborate with cross-functional teams to identify opportunities and mitigate risks.

• Build compelling customer presentations, line reviews, and business updates supported by data-driven insights.

• Work closely with Finance to manage promotional budgets, conducting GM and ROI analysis to ensure effective investments.

• Participate in financial and business planning meetings to ensure alignment with the broader Canada commercial strategy.

• Maintain strong relationships with retail partners while ensuring flawless operational execution.

Sales Forecasting, Promotional Performance & Inventory Management

• Partner with Strategic Sales and Sales Operations teams on forecasting, inventory planning, and supply chain alignment.

• Input forecasts and confirmed promotional plans into SFO, ensuring accurate pricing, product information, and planning inputs.

• Track promotional performance and adjust plans based on POS data and sell-through insights.

• Monitor inventory levels, order tracking, and modular transitions to support successful launches and promotions.

• Proactively identify risks and relentlessly pursue opportunities to accelerate growth and outperform plan.

• Develop a deep understanding of SharkNinja’s product portfolio, consumers, and competitive landscape to inform strategy and execution.

Data Analysis & Reporting

• Partner with Sales Analytics to analyze POS data, shipment trends, promotional results, and market insights.

• Prepare regular performance reports and updates on retailer performance for internal leadership.

• Use data-driven insights to inform strategy adjustments, promotional planning, and assortment decisions.

• Track competitive activity including pricing, launches, and promotional strategies.

Attributes & Skills

• 3+ years of experience in account management, sales, or promotional management within a consumer goods or retail environment.

• Bachelor’s degree in Business or a related field, or equivalent experience.

• Strong analytical mindset with experience tracking KPIs, consumer data, and identifying growth opportunities.

• Proven experience managing budgets, forecasting, and promotional investments.

• Ability to collaborate cross-functionally and lead initiatives across multiple teams, embodying “Winning Is a Team Sport.”

• Strong proficiency with Excel, PowerPoint, and data analysis tools.

• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.

• Excellent communication, project management, and organizational skills.

• Creative problem-solving abilities and a “find a way to win” mindset.

• Sees change as an opportunity and embraces progress over perfection.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

Staff Product Manager, AI PlatformThe Opportunity: Define the Future of Agentic AI in the Enterprise

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale.

We are a fast-growing company defined by a strong product culture, deep technical ambition, and a commitment to building AI systems that are reliable, transparent, and outcome-driven. Join us to build the core intelligence layer for one of the most innovative enterprise platforms in the market.Build the Foundation for Agentic AI at Scale

Invoca is building a shared AI Platform that powers every AI-driven product and every agentic experience we continue to deliver. This foundational platform is the execution layer behind Voice AI, SMS Agents, Signals, Scoring, and emerging copilots.

This is a rare and critical opportunity to define how agentic AI actually runs in production inside an enterprise SaaS company. You will own the execution layer—from orchestration and context to governance, evaluation, and developer experience. Your work will determine not just what Invoca’s AI can do, but how safely, consistently, and efficiently it does it at scale.The AI Platform Team

The AI Platform team builds the shared systems that empower product teams across Invoca to ship AI-powered experiences with confidence. We operate at the intersection of infrastructure, applied AI, and product design, focusing on:

• Agent execution and orchestration
• Context management and grounding
• Evaluation, observability, and quality control
• Governance, safety, and multi-tenant isolation
• Developer and product experiences that scale across teams

Our success is measured by the leverage we create: how many teams can build on the platform, how safely they can innovate, and how quickly high-quality AI experiences reach customers.Your Role and Impact

As a Staff Product Manager, AI Platform, you will own the product vision and roadmap for Invoca’s agentic AI platform—the foundational layer that runs, governs, and evolves AI agents across channels and products.

This role requires deep technical judgment and a strong systems mindset. You will focus on the architectural and experience boundaries of the platform, not just a single AI feature or agent.

You will operate as a senior individual contributor reporting to the VP of Product, with broad influence across engineering, data, security, and product teams. Success requires strong systems thinking, platform judgment, and the ability to balance cutting-edge innovation with enterprise-grade trust.What You'll Be Doing (Key Responsibilities)

• Drive Strategy: Own the end-to-end product strategy and roadmap for Invoca’s AI Platform, aligning technical foundations with company-level AI principles around reliability, safety, and measurable outcomes.
• Define Execution: Establish how AI agents execute in production, including orchestration patterns, tool invocation semantics, context handling, and behavior across asynchronous and real-time environments.
• Architect Contracts: Establish clear, durable platform contracts—APIs, configuration schemas, versioned artifacts—that make agent behavior portable, governable, and scalable across products and channels.
• Partner for Scale: Collaborate deeply with AI engineering and data teams to translate agentic patterns into reliable systems, making principled tradeoffs across reasoning quality, latency, cost, and operational complexity.
• Enable Adoption: Drive standardization through paved roads, golden paths, SDKs, and shared components that reduce bespoke implementations and accelerate internal adoption.
• Enforce Quality: Define and enforce platform-level quality, safety, and governance mechanisms, including evaluation workflows, promotion gates, observability, Role-Based Access Control (RBAC), and auditability.
• Shape Experience: Shape the developer and product experience for building, testing, debugging, and operating AI agents, ensuring the platform is intuitive, debuggable, and trusted by internal teams.
• Guide Evolution: Guide the evolution from an internal platform to a product-grade system, informing customer-facing configuration and studio experiences without compromising guardrails, privacy, or reliability.
• Make Build/Buy Decisions: Evaluate build vs. buy decisions for foundational AI infrastructure and guide vendor integrations behind stable, well-defined platform contracts.
• Measure Success: Define success metrics for the AI Platform and continuously measure impact through adoption, reuse, quality, performance, and cost efficiency.
• Stay Current: Stay current on advancements in agentic AI, orchestration frameworks, and evaluation best practices, translating signal into pragmatic product decisions rather than chasing hype.

What You'll Bring (Core Qualifications)

• Experience: 8+ years of product management experience, with meaningful time spent building platforms, infrastructure, or developer-facing products used by other teams.
• Technical Foundation: Background in engineering, computer science, or equivalent hands-on experience building and operating complex software systems.
• System Knowledge: Strong systems-level understanding of AI-powered and distributed systems, including LLM-based agents, multi-step workflows, retrieval, and tool calling—sufficient to reason about execution models and failure modes without writing production code.
• Contract Definition: Demonstrated experience defining and scaling platform contracts, including APIs, configuration models, versioning strategies, and lifecycle management.
• Governance & Standards: Proven ability to introduce standards, governance, and quality controls in ways that accelerate product velocity rather than constrain it.
• Quality Focus: Deep appreciation for evaluation, observability, and regression testing as first-class requirements for AI systems.
• Enterprise Awareness: Experience operating in enterprise, multi-tenant environments where privacy, security, compliance, and auditability are core design constraints.
• Developer Empathy: Strong instincts for developer experience, including the use of golden paths, tooling, and defaults to drive adoption and reduce fragmentation.
• Tradeoff Mastery: Track record of making hard tradeoffs across latency, cost, quality, and reliability in complex, distributed systems.
• Influence: Exceptional communication and influence skills, with the ability to align engineering, data science, product, and Go-To-Market (GTM) stakeholders around shared platform goals.

Desirable, But Not Required

• Experience with agentic AI frameworks (e.g., LangChain, LangGraph, ReAct-style systems) or standardized tool invocation models (e.g., MCP).
• Familiarity with real-time systems such as voice, streaming, or low-latency inference.
• Background in enterprise SaaS or compliance-heavy domains.

Location & Inclusion

• Location: This role is remote and open to candidates located in the United States and Canada only. While visa sponsorship is not available, transfers will be considered.
• Diversity, Equity & Inclusion: Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer and do not discriminate based on race, color, ancestry, religion, gender identity, sexual orientation, age, or disability.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $140,000-$208,000 / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This is a 12 month fixed term employee contract initially, with a likelihood of extension.  

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit.

WHAT YOU’LL DO:

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Be the face of the account by liaising with clients and managing expectations
• Communicate feedback & plan and manage workloads of the team
• Ensure feedback requirements are met whilst staying true to the brand's values. 
• Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative teams and to have oversight of all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Ability to collaborate effectively with team members and clients across multiple time zones.

WHAT YOU BRING:

• Demonstrable agency experience in Client Services, preferably in an Account Supervisor/Senior Account Manager role 
• Experience delivering a broad range of multi-channel marketing communications, including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and the ability to handle complex/sensitive issues
• Experience leading others directly or as a mentor

WE OFFER

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a technically strong revenue accounting professional who thrives in ambiguity and enjoys building scalable processes from the ground up. You bring deep expertise in ASC 606 / IFRS 15 and are energized by the challenge of operationalizing new products, markets, and acquisitions in a fast-paced environment. You're equal parts hands-on executor and strategic thinker — comfortable leading the revenue close one day and shaping policy the next. You collaborate naturally across Finance, Legal, Sales, and Operations, and you want your work to directly influence how a rapidly growing global business recognizes and reports revenue.

This role is a foundational member of our international revenue accounting team — an exciting opportunity to make an outsized impact.

What You'll Do and How You'll Have an Impact

• Perform detailed contract review and analysis for non-standard arrangements to determine appropriate revenue recognition treatment in accordance with ASC 606, and thoroughly document conclusions;
• Lead and execute revenue-related month-end, quarter-end, and year-end close activities, ensuring accuracy and timeliness;
• Partner with system teams to enhance revenue system utilization (NetSuite ARM), improving process efficiency and revenue accuracy;
• Identify bottlenecks, manual work, and automation opportunities across the revenue recognition and close process to drive continuous improvement;
• Collaborate with revenue operations, pricing, and product teams to conduct Standalone Selling Price (SSP) studies;
• Participate in M&A revenue-related integration to ensure smooth revenue process transitions as needed;
• Update revenue policies and position papers to reflect evolving business models, new products, and regulatory guidance;
• Assist with the external audit process and participate in and/or lead ad hoc projects with cross-functional impacts.

What We're Looking For

• Bachelor's degree in Accounting, Finance, or a related field; CPA designation preferred;
• 6+ years of progressive revenue accounting experience, ideally in SaaS, subscription, or marketplace environments;
• Strong technical revenue accounting skills, including deep understanding of IFRS 15 / ASC 606 revenue recognition standards;
• Proficiency in NetSuite ARM (Advanced Revenue Management) system;
• Experience with M&A revenue integration or purchase accounting is a plus;
• Excellent analytical and problem-solving skills with a track record of identifying and implementing process improvements;
• Strong attention to detail and accuracy;
• Ability to communicate complex technical accounting concepts to cross-functional, non-finance stakeholders.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a technically strong revenue accounting professional who thrives in ambiguity and enjoys building scalable processes from the ground up. You bring deep expertise in ASC 606 / IFRS 15 and are energized by the challenge of operationalizing new products, markets, and acquisitions in a fast-paced environment. You're equal parts hands-on executor and strategic thinker — comfortable leading the revenue close one day and shaping policy the next. You collaborate naturally across Finance, Legal, Sales, and Operations, and you want your work to directly influence how a rapidly growing global business recognizes and reports revenue.

This role is a foundational member of our international revenue accounting team — an exciting opportunity to make an outsized impact.

What You'll Do and How You'll Have an Impact

• Perform detailed contract review and analysis for non-standard arrangements to determine appropriate revenue recognition treatment in accordance with ASC 606, and thoroughly document conclusions;
• Lead and execute revenue-related month-end, quarter-end, and year-end close activities, ensuring accuracy and timeliness;
• Partner with system teams to enhance revenue system utilization (NetSuite ARM), improving process efficiency and revenue accuracy;
• Identify bottlenecks, manual work, and automation opportunities across the revenue recognition and close process to drive continuous improvement;
• Collaborate with revenue operations, pricing, and product teams to conduct Standalone Selling Price (SSP) studies;
• Participate in M&A revenue-related integration to ensure smooth revenue process transitions as needed;
• Update revenue policies and position papers to reflect evolving business models, new products, and regulatory guidance;
• Assist with the external audit process and participate in and/or lead ad hoc projects with cross-functional impacts.

What We're Looking For

• Bachelor's degree in Accounting, Finance, or a related field; CPA designation preferred;
• 6+ years of progressive revenue accounting experience, ideally in SaaS, subscription, or marketplace environments;
• Strong technical revenue accounting skills, including deep understanding of IFRS 15 / ASC 606 revenue recognition standards;
• Proficiency in NetSuite ARM (Advanced Revenue Management) system;
• Experience with M&A revenue integration or purchase accounting is a plus;
• Excellent analytical and problem-solving skills with a track record of identifying and implementing process improvements;
• Strong attention to detail and accuracy;
• Ability to communicate complex technical accounting concepts to cross-functional, non-finance stakeholders.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

Key Responsibilities:

• Lead the design and delivery of enterprise integrations and automation solutions across ERP, Billing, Revenue, CRM, HRIS, and related platforms.
• Define scalable integration patterns, system interfaces, API strategies, data flows, and engineering standards across enterprise applications.
• Apply an AI-first approach to solution development by identifying opportunities to improve automation, operational efficiency, insights, and engineering productivity through AI-enabled capabilities where appropriate.
• Ensure AI-enabled solutions are implemented responsibly, with appropriate governance, security, explainability, and alignment to business objectives.
• Lead system migration initiatives, including transition planning, cutover strategy, dependency mapping, risk management, and business continuity considerations.
• Drive data archival and retention strategies, ensuring compliance, accessibility, cost efficiency, and operational integrity.
• Lead system decommissioning efforts, including impact assessment, transition planning, historical data preservation, and retirement of legacy capabilities.
• Oversee the design and support of data pipelines that enable reliable movement, transformation, and availability of business-critical data across systems.
• Support business reporting and analytical needs by ensuring enterprise data is trusted, well-structured, and accessible for decision-making.
• Manage end-to-end execution of integration and platform programs, including planning, prioritization, dependency management, issue resolution, and delivery oversight.
• Define and enforce deployment, release, and rollback plans to ensure safe production changes, minimal disruption, and rapid recovery when required.
• Lead engineering resources by providing technical direction, coaching, mentorship, and performance management.
• Partner with business and technology stakeholders to translate complex requirements into practical, scalable, and maintainable solutions.
• Establish best practices for documentation, monitoring, support readiness, operational governance, and continuous improvement.
• Ensure solutions are secure, reliable, maintainable, and aligned with enterprise standards and business objectives.

Education, Experience & Technical Skills:

• 10+ years of experience in software engineering, enterprise systems, integrations, or business systems technology.
• Significant engineering management experience with strong ownership of team leadership, delivery execution, stakeholder alignment, and technical direction.
• Strong experience designing, troubleshooting, and supporting software systems such as Billing, Revenue, CRM, ERP, HRIS, and related enterprise platforms.
• Broad expertise in database technologies, including enterprise data modeling, transactional and analytical data structures, data storage, performance optimization, and data lifecycle management.
• Strong experience with scripting and automation technologies used to support integrations, operational processes, batch workloads, and platform support activities.
• Experience with reporting, analytics, and enterprise data consumption patterns, including the delivery of trusted data for operational and business insight needs.
• Deep understanding of integration patterns, APIs, middleware, event-driven and service-based architectures, and enterprise automation frameworks.
• Proven experience delivering and supporting real-time and batch integration solutions across a variety of enterprise technology environments.
• Strong experience with data pipelines, transformation processes, orchestration, and system-to-system synchronization.
• Solid understanding of software design principles and the ability to design systems at both conceptual and detailed levels.
• Experience with modern API technology stacks, including web services, service contracts, payload formats, authentication, and enterprise integration standards.
• Experience with system migration, production releases, deployment planning, rollback strategies, and operational readiness.

Leadership & Soft Skills:

• Strong stakeholder management skills with the ability to influence, negotiate, and align technology initiatives with business priorities.
• Ability to work effectively with technical experts across enterprise, digital, and business platforms.
• Proactive mindset with strong attention to detail and a high sense of ownership.
• Ability to structure teamwork, create clarity, and drive accountability.
• Strong conflict management, problem-solving, and resolution skills.
• Ability to balance strategic planning with hands-on delivery leadership.
• Strong collaboration skills across engineering, operations, data, product, and business teams.
• Demonstrated AI-first and innovation-oriented mindset, with the ability to evaluate emerging technologies pragmatically and apply them to real business problems.

What’s In It For You… 

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 
• Financial planning with 3% matching for Pension
• Competitive salary
• Annual bonus structure

For a career where you can drive our business and shape your future, apply now. 

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The base salary range for this position is CAD $100,000 – CAD 120,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

We’re looking for an Sr Manager, Global Event Marketing to lead experiential marketing campaigns, and drive our global events strategy. You will work with our marketing leaders to create strategic campaigns and lead Hootsuite’s participation at major sponsored and owned events to fuel enterprise sales growth and outbound sales. You are a skilled marketer with deep understanding and experience leading virtual and in person events, you will collaborate across all regions and functions to achieve marketing targets and revenue goals. 

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

WHAT YOU’LL DO: 

• Develop and lead Hootsuite’s global events strategy for company-wide revenue growth – including enterprise and outbound sales growth – directly contributing to net-new pipeline generation, customer retention, customer expansion, and brand awareness. 
• Oversee the planning and execution of owned and sponsored in-person events, working cross-functionally with marketing and sales leaders to create disruptive creative opportunities to engage customers and prospects and drive results. 
• Hire, lead, and develop a team of experiential marketers. Coach, mentor and perform all other people-management practices in line with Hootsuite’s core values
• Manage the event marketing budget and allocate resources effectively to achieve maximum ROI, while adhering to internal accrual and procurement process. 
• Develop a strategic framework for measuring event ROI and pipeline impact. Analyze data to optimize strategies and demonstrate ROI to executives. 
• Collaborate with Hootsuite’s sales organization to ensure sales reps capitalize on leads and expansion opportunities generated from events 
• Spearhead 360° promotion of events, including through Hootsuite’s Customer Office, organic social media, paid advertising, printed collateral, and partnership promo efforts. 
• Work in partnership with the Global Sales Organization to pitch event marketing partnership opportunities to our prospects and customers. Develop decision making framework that allows for a consistent approach to sponsorship while aligning with company values and brand 
• Partner with our product marketing and brand team to develop, manage and execute launch specific events to announce tier one product announcements, partner announcement, and brand announcements 
• Integrate and align experiential marketing activations with broader Corporate Communications team engagements, including earned speaking opportunities
• Define and optimize key success metrics for events and experiential campaigns, analyze key learnings for future iterations and management decision making
• Source and manage external event planning agencies and regional contractor relationships; provide creative direction and event deliverables, including scope and budget. 
• Other related duties as assigned 

WHAT YOU’LL NEED: 

• 12+ years marketing experience in enterprise SaaS and/or B2B with 5+ years managing events. Experience managing agencies, contractors and freelancers 
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished 
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions 
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. 
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. 
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

​​Cloud Engineer is a key role as this will automate, evolve, and establish a scalable cloud platform across the company optimizing for self-service and governance. The role will work with both Cloud Native platforms Azure and AWS, leverage tools like Kubernetes (AKS), and Cloud Hosting providers offerings like IaaS, PaaS, and SaaS ensuring consistent experience and high standards are established.

What will you do?

​​Maintain Microsoft Azure cloud infrastructure​ 

• ​​Utilize best practices to ensure backup and recovery techniques for applications on Azure platform. 
• ​Supporting and maintaining Azure cloud infrastructure 
• ​Implementing deploying workloads on Azure virtual machines 
• ​Container technologies i.e. Kubernetes & AKS  
• ​Utilize Terraform code to deploy multiple resource groups, VMs, and VNETs 
• ​Upgrading version and certificates  
• ​Load Balancers, AzurePolicies, AzureKayVault and Tagging 
• ​Expertise in Microsoft Azure Cloud services (SaaS, PaaS and IaaS) 
• ​Monitoring Azure infrastructure and logs 

​​Maintain Azure cloud AKS​  

• ​​Administration of AKS clusters 
• ​Configuring web apps, Azure App services, Azure DNS, Azure traffic manager, App services and Azure Application gateway, 
• ​Managing the Azure Kubernetes Services policies, providing access to different Azure resources ​managing secrets, firewalls, PODS, containers. 
• ​Injecting data in applications  
• ​Troubleshooting cluster related issues
• ​Cluster AutoScaler and load balancers for Azure Kubernetes Service (AKS) using Terraform and worked with scheduling deploying, and managing pods and replicas in AKS
• Working knowledge in deploying CI/CD system using Azure DevOps and Kubernetes container environment​ 

Azure Automation

• ​​Good knowledge of building and supporting CI/CD pipelines using Azure DevOps 
• ​Creating Ansible play books, Dockers and Jenkins 
• ​Working knowledge on json, yaml, Terraform and Helm chart​ 

After-Hours Support 

• Participate on an on-call rotation and be available for out of office hours support when needed 

What will you need to succeed? 

• Undergraduate degree in Information Technology with MS or AWS Cloud Certification desirable
• 3-5 years of hands-on experience in Azure AKS
• Minimum 3 years of good knowledge in building and supporting CI/CD pipelines using Azure DevOps
• Minimum 4 years Azure Cloud Platform
• Minimum 2 years Azure DevOps experience
• Proficient in Administrating Azure laaS/PaaS, Azure Virtual Machines, VNET, Network services, Azure DevOps,
• Hands on experience on SQL Databases, Storages, AzureActive Directory, Monitoring, Autoscaling,
• Hands on experience in Azure Blueprint, Azure Site Recovery and Azure backup
• PowerSheII Automation, Azure Search, DNS,VPU extensive
• 4+ years’ working experience of Azure SQL and Cloud platform
• Strong understanding of Terraform
• Hands on experience on Load Balancers, AzurePolicies, AzureKayVault and Tagging
• Expertise in Microsoft Azure Cloud services (SAAS, PASS and IAAS)
• Monitoring Azure infrastructure and logs
• Strong knowledge of Azure Networking, Azure Virtual Machines, Azure Active Directory
• Experience with Load Balancers, AzurePolicies, AzureKayVault and Tagging
• Experience with Cloud and other traditional monitoring technologies, as well as hands on experience instrumenting alerts based on aggregated logs and analytics output.

#LI-Hybrid

The expected base salary range for this position is $64,500 - $114,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

S'more about the team

We’re seeking a detail-oriented and collaborative Product Operations Specialist to help drive the success of key product initiatives across our HelloFresh and Chefs Plate brands. In this role, you’ll play a vital part in ensuring our customer-facing content—both print and digital—is accurate, engaging, and aligned with brand standards. Reporting to the Manager, Product Operations, you’ll orchestrate key digital assets such as photography and menu content, partnering closely with our offshore team to ensure seamless and timely execution of weekly responsibilities.

Beyond day-to-day execution, you’ll also contribute to backlog projects that support the evolution and innovation of our brands, helping to identify and implement process improvements that drive efficiency and scalability. By collaborating across internal and global teams, your work will directly enhance the customer experience and support HelloFresh’s mission to deliver high-quality meals.

Lettuce share what this role will be responsible for

• Content & Quality Management: Oversee weekly recipe and menu content workflows, ensuring high-quality, accurate, and engaging customer-facing materials (print & digital).
• Process Optimization & Tech Support: Drive workflow efficiency by identifying and addressing operational bottlenecks in collaboration with cross-functional teams. Leverage internal tools, resolve system bugs, and support critical technical issues.
• Internal Tool Expert: Serve as a key expert in internal tools and content systems, using this expertise to support teams, optimize processes, and champion continuous improvement initiatives.
• Project & Change Management: Lead or contribute to key Product projects, including new product development (NPD), experimentation, and process rollouts. Apply change management strategies to drive efficiency and scalability.
• Cross-Functional & Global Collaboration: Act as the main point of contact for weekly operations, partnering with offshore teams and internal stakeholders. Oversee the Canadian photo briefing process to maintain consistency and content accuracy.
• Data Management & Insights: Manage recipe databases and content systems, execute data clean-up tasks, and analyze datasets to uncover insights that guide product and process decisions.
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for

• 2–3 years of experience in a fast-paced, dynamic environment (bonus points for experience or education in food, content editing, or related fields).
• Strong attention to detail—you notice the small things that others might miss.
• Excellent communication and collaboration skills; able to clearly escalate issues, work cross-functionally, and liaise with stakeholders across levels, including leadership.
• Advanced proficiency in Google Sheets, including complex formulas and data manipulation; experience building or improving internal tools and dashboards.
• Strong organizational and time management skills, with the ability to juggle multiple priorities and weekly deadlines.
• Proactive and solutions-oriented—you take ownership, anticipate challenges, and continuously look for ways to improve processes.
• Comfortable working independently, with strong critical thinking and problem-solving skills.
• Experience with SQL or a strong interest in learning is considered a valuable asset.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

The Senior Product Operations Specialist will own the operational lifecycle of product development, launch, and maintenance for HelloFresh and Chefs Plate. Reporting to the Manager, Product Operations, you will bridge the gap between strategy and execution, ensuring our Product teams operate at peak efficiency. You will be the primary driver for process scalability, enabling the organization to innovate at speed while maintaining high standards for customer-facing digital and print content.

Lettuce share what this role will be responsible for

• Cross-Functional Leadership: Proactively manage and deepen relationships with key stakeholders (HelloConnect, FSQA, etc.) to streamline the uploading, activating, and auditing of weekly recipe and menu content
• Program Management: Lead the implementation of internal tech or digital UI enhancements that impact the Canadian market by managing timelines and deliverables with internal teams and external providers.
• Operational Excellence: Act as the Canadian Superuser and subject matter expert for internal recipe/menu content systems, providing technical guidance and leading local operational updates.
• Process Innovation: Take initiative to identify, design, and implement new operational processes and project management tools that improve the scalability and effectiveness of net-new product launches.
• Data & UX Insights: Lead UX testing initiatives from setup to analysis; leverage data to measure the impact of the digital customer experience and provide actionable recommendations.
• Mentorship: Support and coach team members, fostering a culture of continuous learning and product operations domain expertise.
• All other duties, as assigned 

Sound a-peeling? Here's what we're looking for

• Experience: 3–5+ years of experience in product operations, program management, or a similar fast-paced operational role.
• Analytical Rigor: Advanced proficiency in Google Sheets and SQL is a must. You should be comfortable manipulating large datasets to drive operational decisions.
• Communication: Exceptional written and verbal communication skills, with a proven ability to manage complex cross-functional relationships and influence stakeholders.
• Proactivity & Initiative: A self-starter mindset with the ability to work independently, troubleshoot complex issues, and proactively seek out process improvements.
• Precision: An unwavering eye for detail and the organizational skills required to manage multiple high-stakes deadlines simultaneously.
• Nice-to-have: Experience using Photoshop tools and/or AI-gen image

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

With Visier’s continued growth we are in need of a dynamic Legal Counsel who possesses calculated business acumen, a passion for details, and comprehensive contract management experience to join the highly collaborative Legal team.

Reporting to the Vice President- Legal,  you'll be responsible for partnering with cross-functional teams throughout Visier with the principal goal of driving revenue growth, assisting in compliance and technology initiatives, and supporting Visier’s global expansion efforts.

What you'll be doing...

• Negotiating, formulating, and executing on growth-impacting deals of varying complexity, including with some of the largest customer and partner organizations around the world
• Partner with cross-functional teams, including Privacy, Finance, HR, Marketing, and Governance, Risk and Compliance, to harmonize risk tolerance, manage compliance expectations, and set a pro-growth directive bound by appropriate safeguards
• Serve in an expert role in relation to Visier’s customer contract negotiations and expanding vendor and partner portfolio through various initiatives targeted at optimizing and accelerating Visier’s growth
• Support research and product expansion initiatives
• Counsel on general corporate business matters, including employment relations across Visier’s global workforce
  Assist in Visier’s global expansion efforts, as Visier looks to move beyond its core North American operations
• Operate with relative autonomy as a trusted partner and advisor

What you'll bring to the table...

• Active member of the Law Society of British Columbia, with between 4 and 7 years post-call experience
• Experience as a corporate and commercial lawyer, with exposure to any of: (i) SaaS technology, (ii) cross-border transactions, (iii) technology M&A, or (iv) international privacy and compliance (GDPR, CCPA, SOC2, EU AI Act) being considered advantageous
• Experience in driving and negotiating complex contracts through to close, often as the only negotiator against a team of negotiators
• Organized, critical thinker, with strong attention to details and great sense of urgency
• Ability to work well under pressure, managing multiple closings, and meet established goals in a deadline-driven environment
• Expert collaborator who thrives on building relationships with internal teams in order to solve interesting issues and deliver results 
• A personality that shines throughout the organization, as Visier’s not just about doing quality work for profit, we’re about connecting people, both internally and externally, in a meaningful way.

🌱 Most importantly, you share our values…

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

🚀 How we work & what we offer...

• Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
• Competitive salary, and top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type

The base pay range for this position in the $130- $165k /year + bonus

Benefits and working arrangements may vary depending on your seniority, location and employment type. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

Overview

Instacart is seeking a Manager, Legal Technology & Operations to own the strategy and execution of innovative technology and operational initiatives that support both our legal department and broader business functions.

This role is a unique blend of strategic planning, technology leadership, and cross-functional collaboration. You'll work across procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems — driving automation, cost savings, and scalable processes that keep pace with Instacart's growth. If you thrive at the intersection of law, operations, and technology — and love building things that last — this role is for you.

About the Job 

• Lead strategic planning and execution of legal and business operations initiatives, with a focus on automating legal processes at scale — including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad support for new ad formats and retailer engagements.
• Own the design and deployment of efficient, customer-centric operational methods within our Contract Lifecycle Management (CLM) systems, ensuring cohesive cross-functional collaboration across teams including procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems.
• Drive technology innovation by identifying and evaluating emerging tools and trends, leading the successful implementation and ongoing optimization of legal technology systems, and resolving technical issues that impact operations.
• Implement procurement practices that generate cost savings in the contracting and review process — including Oracle, Zip, Salesforce and Workday integrations with CLM, and P2P merging with contract review workflows.
• Manage the eBilling system and adhere to Billing Guidelines; participate in RFPs and law firm evaluations to drive accountability and increase cost-savings across the legal department.
• Champion a transparent organizational culture by facilitating effective internal communication and advocating for the adoption of innovative processes across the business.

About You

Minimum Qualifications

• 5+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated experience managing technology systems and cross-functional programs.
• Proven track record leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, etc.)
• Strong analytical and project management skills, with the ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment.
• Excellent communication and stakeholder management skills, with direct experience collaborating across legal, finance, IT, and business teams.

Preferred Qualifications

• Experience working in a high-growth tech company or similarly dynamic organization where you've had to build and scale operations from the ground up.
• Prior management experience, including team leadership or direct people management.
• Familiarity with Go-To-Market operations, deal desk workflows, or sales process infrastructure.
• Experience conducting vendor RFPs, law firm evaluations, or managing external legal spend.
• Demonstrated ability to identify automation opportunities and lead change management efforts that drive organizational adoption of new processes.
• Passion for leveraging emerging technology — including AI-powered tools — to enhance legal and business operations.

#LI-Remote

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Role Description

Dropbox is looking for an Influencer Marketing Manager to execute creator programs that drive brand awareness across our product portfolio. You'll own campaigns end-to-end—from sourcing creators to shaping briefs, coming up with content, and measuring impact—working closely with Brand, Social, Comms, Events, Integrated Marketing, and Paid Media.

You'll help place Dropbox at the center of cultural conversations by bringing narrative-driven content to life through creator partnerships that support product launches and integrated brand activations. You'll diversify our creative mix toward work that feels native and surprising, ensuring every partnership is strategic, measurable, and built to reach the right audience.

This role sits within the Brand Marketing team and reports to the Head of Partnerships and Influencer.

Responsibilities

• Execute and evolve our influencer marketing strategy to drive top-of-funnel brand awareness and engagement, including support for product launches and integrated brand campaigns.
• Help position Dropbox within relevant cultural conversations through thoughtful, high-impact creator partnerships.
• Drive the creation of engaging, shareable content across TikTok, YouTube, Instagram, and emerging platforms.
• Own end-to-end campaign execution including planning, timelines, budgets, briefs, and deliverables.
• Build and scale an always-on creator and UGC program to support ongoing brand storytelling.
• Partner with agencies to source and evaluate creators using both data and strong brand judgment (audience fit, content quality, brand safety, performance history).
• Develop clear, compelling creative briefs that balance brand standards with authentic creator voice; manage reviews and approvals.
• Coordinate campaign execution including content schedules, tracking links/UTMs, and whitelisting/ads permissions.
• Maintain program operations including creator databases, templates, and briefs
• Stay current on creator trends, platform changes, and emerging tools; proactively bring new ideas and opportunities to the team.

Requirements

• 4+ years of influencer marketing experience, with a proven track record of executing end-to-end campaigns (in-house or agency).
• Strong project management skills and ability to run multiple campaigns simultaneously with high attention to detail.
• Excellent creator taste and brand judgment, paired with a data-informed approach to decision-making.
• Experience managing influencer partnerships, with a strong understanding of key contract terms (deliverables, timelines, usage rights, exclusivity, FTC compliance, brand safety).
• Ability to define KPIs, analyze performance, and translate results into actionable insights.
• Strong writing and communication skills, especially in developing creator-facing briefs. 
• Proven ability to collaborate cross-functionally.
• Self-starter with strong ownership and a bias toward action.
• Familiarity with AI or tech/productivity tools is a plus.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We are seeking a Tech Ops Program Manager to drive delivery of high-impact initiatives across Corporate Engineering, IT, Privacy and Security. The ideal candidate is a strong executor who partners with technical teams, cross functional partners, and business leaders, manages program governance end-to-end, and ensures technical solutions connect to business outcomes.

Responsibilities:

• Execute end-to-end program delivery for technology initiatives such as IT infrastructure  transformations (network engineering, systems engineering, identity management, and/or IT service management), financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), privacy compliance programs (GDPR, CCPA), and security implementations
• Support and contribute to strategic planning sessions and cross-functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives
• Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision-making
• Coordinate cross-functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery
• Support enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning
• Partner with finance and strategy teams to manage program budgets and track ROI 

Experience:

• 4+ years leading enterprise technology program delivery, with demonstrated experience in IT infrastructure and operations (network engineering, systems engineering, identity management, endpoint/MDM management, SaaS and collaboration platform migrations, and/or IT service management) 
• Ideal candidate also has experience supporting one of the following: M&A technology integrations,  HCM platforms (Workday, Greenhouse),  ERP implementations (Oracle Financials, Anaplan), CRM rollouts (Salesforce), security tool deployments, or privacy compliance initiatives
• Experience executing full-cycle technology transformations from design through implementation, change management, and operational handoff
• Strong executive communication skills with ability to support executive level communications and translate complex technical and regulatory requirements into business context 
• Demonstrated experience managing technology vendors, and experience tracking and reporting on program budgets in partnership with finance stakeholders
• Track record coordinating cross-functional teams across IT, Engineering, Security, Privacy, Finance, People, and data operations
• Business acumen with the ability to support planning discussions and contribute recommendations that align with key business partner needs
• Ability to understand strategic goals and translate them into tactical execution plans
• Support AI and automation initiatives by identifying opportunities to leverage AI for process optimization and continuous improvement

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $96,000 - CAD $120,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We're seeking an experienced Senior TechOps Program Manager to drive high-impact, high-value initiatives that propel Lyft forward. The ideal candidate will partner cross-functionally with business leaders and technology delivery teams, serving as the critical connection point that ensures our organization moves with unified purpose and measurable impact.

If you are a candidate who has the vision of what could be, who has the ability to cultivate relationships, and a bias for driving impact, then you may be the ideal person for this position. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds. 

Responsibilities:

• Lead end-to-end program delivery for complex, multi-year initiatives such as financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), IT infrastructure transformations (network engineering, systems engineering, identity management, and/or IT service management), privacy compliance programs (GDPR, CCPA), and security implementations
• Execute strategic planning sessions and cross-functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives
• Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision-making
• Orchestrate cross-functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery
• Drive enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning
• Proactively manage program risks and dependencies, implementing course corrections and executive stakeholder communications to keep initiatives on track
• Partner with finance and strategy teams to manage program budgets, track ROI, and optimize resource allocation across the technology portfolio

Experience:

• 8+ years executing complex transformation programs in operations, consulting, strategy, or enterprise technology
• 6+ years leading enterprise technology program delivery, with demonstrated experience in ERP implementations (Oracle Financials) and post acquisition (M&A) technology integrations
• Ideal candidate also has experience supporting one of the following: HCM platforms (Workday, Greenhouse),  CRM rollouts (Salesforce), IT infrastructure and operations (network engineering, systems engineering, identity management, endpoint/MDM management, SaaS and collaboration platform migrations, and/or IT service management), security tool deployments, or privacy compliance initiatives
• Proven track record executing full-cycle transformations from business case development through implementation, change management, and operational handoff
• Experience leading privacy and security programs such as GDPR/CCPA compliance, security framework implementations, identity management systems, or data governance initiatives
• Experience leading enterprise-wide AI and automation initiatives by identifying high-impact generative AI opportunities to optimize processes and drive a culture of continuous operational excellence
• Strong executive communication skills with ability to manage up to C-level stakeholders and translate complex technical and regulatory requirements into business impact
• Demonstrated experience managing technology vendors, complex procurement processes, and success managing technology budgets exceeding $1M annually
• Track record coordinating cross-functional teams across IT, Engineering, Security, Privacy, Compliance, Finance, HR, and business operations
• Strong business acumen with the ability to identify strategic needs, lead all aspects of planning, and generate alignment with key business partners
• Forward-thinking strategist with proven success in translating strategy to tactical plans with high-quality execution and delivery.
• An empathetic leader style and a strong sense of self-awareness

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $122,000 - CAD $152,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking an exceptional Senior Director, Strategic Finance to join our leadership team, reporting to the Head of FP&A. This leader will serve as the senior finance partner across several of Lyft's critical business lines: Ads, Lyft Business, and Marketing. This leader will be driving strategic financial decision-making through advanced analytics, consumer tech expertise, and proven ROI frameworks.

This role demands a finance leader with deep experience with lifecycle marketing & LTV who can be a self-starter and translate complex business dynamics into actionable insights and drive measurable performance.

Responsibilities:

Strategic Finance & Business Partnership

• Lead comprehensive financial planning, budgeting, and forecasting for Ads, Lyft Business, and Marketing, including revenue modeling, contract optimization, marketing investment planning, and scenario analysis.
• Partner directly with senior business leaders as their primary finance counterpart, shaping investment cases, challenging assumptions, and ensuring financial rigor in decision-making.
• Own the consolidated financial narrative for these growth businesses in earnings prep, board materials, and CFO/CEO reviews - translating early-stage business performance into a credible story for internal and external audiences.
• Drive forecast updates and quarterly business reviews with sophisticated analysis of business performance across all three LOBs, including WoW and MoM variance analysis, R&O framing, and forward-looking commentary.
• Drive scenario planning and sensitivity analysis to support strategic decisions around new ad products, Lyft Business vertical expansion (e.g., NEMT, dealerships), and marketing channel mix optimization.
• Lead long-term planning for these businesses, including capital allocation recommendations, headcount investment frameworks, and multi-year revenue build models.

• Build, manage, and develop a high-performing Strategic Finance team. Coach and develop Finance talent - not just manage, but actively raise the analytical bar.
• Establish best-in-class financial processes across businesses at different maturity levels
• Foster a culture of analytical depth, intellectual honesty, and proactive business partnership. The team should surface insights before being asked and challenge the business when the numbers don't support the narrative.

Experience:

• 12+ years of progressive FP&A or strategic finance experience, with at least 8+ years in technology companies — preferably in marketplace, platform, advertising, or network-effect businesses.
• Direct experience supporting an advertising or media business. You understand CPM/CPC economics, ad inventory management, sell-through rates, advertiser pipeline dynamics, and the margin profile of a platform ad business. Experience at a company building an ads business on top of an existing consumer platform is ideal.
• Deep experience with growth/performance marketing finance. You've built or managed CAC/LTV frameworks, set channel-level budget guardrails, evaluated incrementality, and partnered with growth teams on spend optimization. You understand that marketing dollars in a marketplace business have second-order effects on supply/demand balance.
• Extensive track record of building and leading high-performing FP&A teams in fast-growth environments, including hiring and developing finance talent.
• Strong executive presence with experience presenting to C-suite leadership. You can walk into a room with the CFO, defend a marketing investment case or challenge an overly optimistic revenue forecast, and be respected for both.
• Outstanding communication skills with the ability to translate complex financial concepts for diverse audiences, from business operators to the earnings prep team.

Strongly Preferred:

• Experience at a two-sided marketplace where you've had to account for supply/demand interdependencies in financial planning, where a rider acquisition investment changes driver utilization, ETAs, and pricing.
• Experience supporting businesses from start-up to scale. Big enough to matter to the P&L and the earnings narrative, but young enough that the forecasting models and financial infrastructure are still being built.
• Familiarity with revenue recognition nuances across business models
• Comfort operating across geographically distributed teams.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval).
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
  Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the Lyft Toronto office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $266,000 - $332,500. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. 

This a new role.

The Gig: How You’ll Make an Impact

Our Growth Marketing team is looking for a Retail & Marketplace Contractor to help maintain smooth operations across our retail and marketplace channels. The contractor will be working 30 hours per week. This is an initial 6-month contract engagement, with the option to extend based on business needs. 

We need someone with real retail expertise who can step in with a point of view. You’ll own the operational and commercial layer of our retail business: managing partner relationships, leading margin negotiations, and making sure the right things land on your manager’s desk vs. handling them yourself. You operate like a true owner: independently, proactively, and with real accountability for your channels.

You’ll report to the Sr. Director of Growth Marketing and work closely with Operations, Finance, Marketing, and retail partner teams.

This role is remote-friendly but must be based in the U.S. or Canada. Hatch is based in California, so we ask that you’re available during PST/PDT hours.

What You’ll Do

📆 Projects:

• Own day-to-day account management for retail channels including Target and Walmart, and other retailers. You will serve as the primary point of contact for inbound retailer requests and triaging what requires escalation to your manager vs. what you can handle independently
• Lead margin negotiations, allowance discussions, and co-op requests with retail partners - advising internally on what’s reasonable and what to push back on
• Manage retail channels (Babylist, Nordstrom, Ulta, Faire, Meijer, Best Buy, and others) with support from our Ops team
• Own the flow of information between retail partners and internal teams (ops, supply chain, accounting) so cross-functional workflows stay on track without everything routing through your manager
• Coordinate chargebacks, compliance requirements, and fulfillment issues with our Ops and Accounting teams, escalating to your manager as needed
• Maintain and update the channel partner pricing sheet and retail forecast in partnership with Supply Chain
• Monitor retail listings, pricing, and channel activity across partners - flagging MAP violations, buy box risks, and operational issues proactively
  
  

🚀 Wishlist:

• Build direct relationships with key buyers at priority retail partners - going deeper than day-to-day requests to establish the kind of rapport that earns goodwill and opens doors when it counts.
• Build a lightweight weekly cadence to keep leadership informed on retail channel health without requiring them to ask
• Identify opportunities to streamline the operational flow between retail partners and internal teams - reducing the reactive, scattered communication that currently falls through the cracks
• Support onboarding and setup for new retail partners, including portal access, item setup, and vendor agreement review
• Develop playbooks for recurring retailer scenarios (promo periods, chargebacks, listing issues) so institutional knowledge doesn’t live in one person’s head
  
  

✨ Human:

• Relationship-first communicator - you’re comfortable picking up the phone, building rapport over email, and staying close to buyer contacts the way Target and Walmart expect
• Expert in the room, not just an executor - you bring a POV to retailer conversations and can advise on what’s worth fighting for vs. letting go
• Independent operator - you own your workstream, stay organized without daily check-ins, and communicate proactively when something needs attention
  
  

What You’ll Bring

• 5+ years of experience in retail channel management, merchandising, or account management - from the brand side or having been a buyer at a major retailer
• Direct experience working with Target, Walmart, or Babylist - you know how these retailers operate, what they prioritize, and how to negotiate terms that work for both sides
• Strong instincts on margin negotiations: allowances, deductions, co-op, promotional terms - you can make the call and explain your reasoning without escalating every decision
• Experience coordinating across supply chain, finance, and ops teams to keep retail workflows moving
• Strong organizational skills and the ability to ramp quickly and operate independently in a contract capacity
• Comfort with Excel or Google Sheets for pricing, forecasting, and margin analysis

TripArc connects travel advisors to a broad network of supplier content, including tours, activities, and experiences sourced through Destination Management Companies (DMCs). DMCs are specialist operators that curate and deliver local experiences in a given destination — think guided tours, transfers, excursions, and curated itineraries. TripArc aggregates content from multiple DMC suppliers through a centralized integration layer, normalizing supplier data into a consistent format that advisors can search, quote, and book through the platform. The Technical Product Owner in this role will own the product backlog for this aggregation work, managing how new DMC supplier APIs are evaluated, onboarded, and mapped into TripArc's internal data model.

The Technical Product Owner is solely responsible for maintaining the Product Backlog at a pod level, using input from the Senior Product Manager, the development team, the Solutions & Support team, procurement, and supplier partners to prioritize and communicate backlog items ahead of all Scrum ceremonies. They ensure the Product Backlog is visible, transparent, and understood at all times. Even where responsibilities such as technical ticket writing are delegated to a developer lead or architect, the Product Owner remains accountable for the outcome.

Working within the Trifecta (Product, UX, Development) model, the Technical Product Owner anticipates the needs of stakeholders across the organization, including those not directly involved in day-to-day delivery, and ensures that all requests for backlog changes are evaluated and approved through them.

Key Responsibilities

• Conduct needs assessments with internal stakeholders — including the Senior Product Manager, Solutions & Support, and Procurement to identify business requirements and translate them into features or user stories
• Evaluate new supplier and aggregator API documentation independently; identify field mapping gaps against TripArc's internal data model and produce structured integration specifications for the development team
• Collaborate with the architect and technical lead on API contract decisions, authentication patterns, rate limiting, and resilience considerations
• Determine scope and prepare requirements documents for integration projects to ensure business and technical requirements are understood and accepted by stakeholders
• Create and manage the Product Backlog, including prioritization, grooming, and communication to the pod ahead of all Scrum ceremonies
• Use tools such as Postman to test and validate API endpoints and responses prior to handing off to the development team
• Review and contribute to OpenAPI/Swagger specifications in support of integration design decisions
• Write acceptance criteria and user stories with sufficient technical detail to eliminate ambiguity for the development team
• Prepare detailed flow charts and diagrams outlining system capabilities and integration processes
• Liaise with external supplier and aggregator partners on API availability, onboarding requirements, and technical queries
• Coordinate with the Solutions & Support team and other internal stakeholders to ensure integration changes are understood and supportable
• Investigate and analyze problems, business processes, and requirements in order to recommend appropriate solutions
• Document system problems, integration decisions, and resolutions for future reference
• Support the Senior Product Manager in the product roadmap process and long-term integration planning
• Prepare and facilitate planning and refinement ceremonies within the Scrum team

Key Skills / Experience

• Bachelor's degree in Business, Information Science, Computer Science, or a related field; a
  combination of education and suitable work experience will be considered
• 3–5 years of experience in a Product Owner, Technical Business Analyst, or integration focused product role
• Demonstrated experience reading and interpreting REST API documentation and mapping responses against an internal data model
• Hands-on experience using Postman or equivalent tooling for API testing and validation
• Working knowledge of OpenAPI/Swagger specifications, including the ability to review and contribute to API contract documents
• Experience producing structured integration specifications or technical requirements documents that engineering teams can act on directly
• Familiarity with aggregator or multi-supplier integration patterns, including supplier normalization, availability caching, and booking and cancellation flows
• Strong backlog management and prioritization skills with experience facilitating Scrum ceremonies
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
• Skilled in structured business analysis on medium to large integration projects
• Excellent organization, planning, and written and verbal communication skills 
• Experience in the travel industry is an asset; equivalent experience in e-commerce, logistics, fintech, or marketplace platform integration will be considered

Cultural Fit

• Thrives working in a technology and KPI-driven organization
• Able to thrive in an entrepreneurial environment
• Highly functional in a fast-paced, constantly changing workplace — building plans through iterations based on what is and is not working
• Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners — people who are smart, low ego, and accountable for their results. We all play a part in the success of the company and are proud of what we do!

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation base for this position is starting at $100,000 CAD.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

TripArc connects travel advisors to a broad network of supplier content, including tours, activities, and experiences sourced through Destination Management Companies (DMCs). DMCs are specialist operators that curate and deliver local experiences in a given destination — think guided tours, transfers, excursions, and curated itineraries. TripArc aggregates content from multiple DMC suppliers through a centralized integration layer, normalizing supplier data into a consistent format that advisors can search, quote, and book through the platform. The Technical Product Owner in this role will own the product backlog for this aggregation work, managing how new DMC supplier APIs are evaluated, onboarded, and mapped into TripArc's internal data model.

The Technical Product Owner is solely responsible for maintaining the Product Backlog at a pod level, using input from the Senior Product Manager, the development team, the Solutions & Support team, procurement, and supplier partners to prioritize and communicate backlog items ahead of all Scrum ceremonies. They ensure the Product Backlog is visible, transparent, and understood at all times. Even where responsibilities such as technical ticket writing are delegated to a developer lead or architect, the Product Owner remains accountable for the outcome.

Working within the Trifecta (Product, UX, Development) model, the Technical Product Owner anticipates the needs of stakeholders across the organization, including those not directly involved in day-to-day delivery, and ensures that all requests for backlog changes are evaluated and approved through them.

Key Responsibilities

• Conduct needs assessments with internal stakeholders — including the Senior Product Manager, Solutions & Support, and Procurement to identify business requirements and translate them into features or user stories
• Evaluate new supplier and aggregator API documentation independently; identify field mapping gaps against TripArc's internal data model and produce structured integration specifications for the development team
• Collaborate with the architect and technical lead on API contract decisions, authentication patterns, rate limiting, and resilience considerations
• Determine scope and prepare requirements documents for integration projects to ensure business and technical requirements are understood and accepted by stakeholders
• Create and manage the Product Backlog, including prioritization, grooming, and communication to the pod ahead of all Scrum ceremonies
• Use tools such as Postman to test and validate API endpoints and responses prior to handing off to the development team
• Review and contribute to OpenAPI/Swagger specifications in support of integration design decisions
• Write acceptance criteria and user stories with sufficient technical detail to eliminate ambiguity for the development team
• Prepare detailed flow charts and diagrams outlining system capabilities and integration processes
• Liaise with external supplier and aggregator partners on API availability, onboarding requirements, and technical queries
• Coordinate with the Solutions & Support team and other internal stakeholders to ensure integration changes are understood and supportable
• Investigate and analyze problems, business processes, and requirements in order to recommend appropriate solutions
• Document system problems, integration decisions, and resolutions for future reference
• Support the Senior Product Manager in the product roadmap process and long-term integration planning
• Prepare and facilitate planning and refinement ceremonies within the Scrum team

Key Skills / Experience

• Bachelor's degree in Business, Information Science, Computer Science, or a related field; a
  combination of education and suitable work experience will be considered
• 3–5 years of experience in a Product Owner, Technical Business Analyst, or integration focused product role
• Demonstrated experience reading and interpreting REST API documentation and mapping responses against an internal data model
• Hands-on experience using Postman or equivalent tooling for API testing and validation
• Working knowledge of OpenAPI/Swagger specifications, including the ability to review and contribute to API contract documents
• Experience producing structured integration specifications or technical requirements documents that engineering teams can act on directly
• Familiarity with aggregator or multi-supplier integration patterns, including supplier normalization, availability caching, and booking and cancellation flows
• Strong backlog management and prioritization skills with experience facilitating Scrum ceremonies
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
• Skilled in structured business analysis on medium to large integration projects
• Excellent organization, planning, and written and verbal communication skills 
• Experience in the travel industry is an asset; equivalent experience in e-commerce, logistics, fintech, or marketplace platform integration will be considered

Cultural Fit

• Thrives working in a technology and KPI-driven organization
• Able to thrive in an entrepreneurial environment
• Highly functional in a fast-paced, constantly changing workplace — building plans through iterations based on what is and is not working
• Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners — people who are smart, low ego, and accountable for their results. We all play a part in the success of the company and are proud of what we do!

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation base for this position is starting at $100,000 CAD.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to the Delivery Practice Manager, the Senior Implementation Consultant is a strategic functional lead who drives project outcomes from discovery through delivery on enterprise-scale Clariti implementations. You bring deep expertise in translating complex business requirements into scalable solution configurations, and you thrive in facilitating workshops, advising on requirements, and influencing customer decisions that drive measurable business value

You will own the big-picture view of multi-departmental, multi-phase implementation programs , acting as the primary Clariti solution design authority for your customers while guiding both Clariti and System Integrator (SI) partner teams toward successful outcomes. You anticipate risks, steer conversations with confidence, and champion AI-driven approaches to accelerate time-to-value for customers and efficiency across the professional services practice.

As an Implementation Consultant at Clariti, you’ll get to :

Functional Leadership & Solution Design

• Lead and facilitate discovery workshops and requirements confirmation sessions with customer stakeholders at all levels, negotiating scope and confidently steering discussions toward optimal outcomes within Clariti best practices and project scope.
• Own the end-to-end view of project requirements across a multi-departmental landscape with multiple phases, proactively identifying requirements gaps, dependencies, and risks before they impact delivery timelines or business value.
• Perform business assessments to identify and document complex client requirements, ensuring efficient and scalable solution configurations aligned to Clariti platform capabilities.
• Document business and technical requirement specifications including forms, reports, interfaces, integrations, processes, and configuration changes using Clariti best practices and standardized artifacts.
• Leverage expert knowledge of the Clariti and Salesforce platforms to advise on the most efficient configuration approaches and guide team members in execution.
• Provide configured solution demonstrations that highlight achieved business value and foster customer acceptance of deliverables.

Scope & Risk Management

• Maintain an expert-level understanding of the Statement of Work and project plan to control scope, manage change requests, and protect project margins.
• Raise risks and issues to the Engagement Manager in a timely manner with clear recommendations and mitigation plans, partnering to drive resolution and protect customer outcomes.
• Attend and play a lead role in scrum ceremonies, reviewing and approving user stories to ensure functional product-feature fit to documented business needs.

Stakeholder & Partner Management

• Serve as the functional lead and primary Clariti software expert for one or more enterprise clients, representing the company with authority and providing functional and product expertise throughout the project lifecycle.
• Communicate and negotiate with customers, System Integrator partners, and internal Clariti teams in a consultative manner to build trust, validate alignment to best practices, and ensure solutions remain within project scope.

Team Development & Knowledge Sharing

• Mentor and develop junior and intermediate ICs by ensuring readiness for customer facing functional observations/interviews, workshops, and project delivery activities.
• Actively contribute to lessons-learned retrospectives and disseminate knowledge to the wider team through internal enablement sessions and documentation.
• Contribute strategically to Clariti's tools, processes, and delivery methodology to continuously elevate the customer experience and the maturity of the Implementation Consulting practice.

AI & Innovation

• Actively explore and apply AI use cases within implementation project stages including: requirements documentation, user story generation, and test script development  to drive efficiency and improve time-to-value for customers.
• Champion the practical adoption of AI tools across the team, coaching peers on effective use while maintaining domain-expert review standards.

What do you bring to the team? 🧠

• 7+ years of experience in enterprise technology enablement, implementation consulting, or business analysis, ideally within: SaaS, public sector, or permitting/community development domains.
• Proven experience facilitating workshops and leading requirements-gathering engagements with enterprise or public-sector clients across multiple stakeholder levels.
• Demonstrated ability to act as a functional lead on complex, multi-stakeholder implementation projects with competing priorities and evolving scope.
• Strong executive presence with the ability to influence, negotiate, and build trust at senior customer levels.
• Experience as a lead consultant or business analyst in implementation or configuration projects involving Salesforce or comparable enterprise platforms.
• Experience working with SI partners in a lead or oversight capacity.
• Experience working in Agile or modified-Agile delivery environments.
• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery.
• Travel will be required for this position, up to 25%.

Bonus Points 🎉

• Familiarity with multiple implementation methodologies and delivery standards (e.g., Waterfall, SAFe, hybrid).
• Experience advising on enterprise integration strategies and data migration, including data integrity assurance across project phases.
• Deep domain knowledge in public-sector verticals such as permitting, community development, business licensing, or code enforcement.
• Experience with data visualization and process mapping tools (e.g.,Miro, Visio, Lucidchart).
• Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or project delivery efficiency.
• Experience in teams or practices that are transitioning toward AI-assisted delivery models.

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $110,000-140,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Are you a leader who’s looking for your next opportunity to grow and develop an amazing team? Can you take a clear vision, empower your team, and turn it into something big? You know that the success of any company is tied to the customer experience and team engagement—and that’s where you come in.

As a Manager, CSM (16-month contract), you will report directly to our Sr Director of Customer Success, and be responsible for leading the Strategic CSM team at Thinkific. In this role you will have three core areas of focus: 

1. Team Leadership: You’ll run daily team operations, lead team meetings, and monitor and forecast on KPIs. You will also mentor your direct reports, and foster a culture of accountability, growth, and excellence. 
2. Customer Success: You’ll ensure our highest value Plus customers achieve measurable outcomes with Thinkific. From joining key customer calls to handling escalations, you’ll use your relationship-building and problem-solving skills to strengthen partnerships, maximize satisfaction, and drive long-term retention. 
3. Business Impact: You’ll play a key role in driving revenue growth for Thinkific by designing and implementing strategies to increase renewal rates and drive expansion across your portfolio. This will require working closely with all Customer Experience leaders, and cross-functionally with a number of different teams, including: Sales, Product, Marketing, and Revenue Operations. 

Job Duties:

• Lead and develop a group of Customer Success Managers who manage our highest-value clients. This includes leading regular call coaching sessions. 
• Run day-to-day team operations, including weekly meetings, renewal/expansion forecasting, and strategic planning.
• Identify operational inefficiencies and create effective, repeatable processes to reduce them.
• Build relationships with our customers, and take the lead in resolving complex customer challenges (in partnership with other teams within Customer Experience and across Thinkific, such as Sales, Support, Product)
•  Act as the Voice of the Customer for the Plus Product roadmap, impacting the direction and deliverables 
• Work closely with our Sr. Director of Customer Success to develop and execute on a long-term growth strategy, and develop meaningful ways for CSMs to add value along the customer journey 
• Achieve and maintain strong KPIs among the team, including: renewal rate, expansion ARR, and NRR. You will also work closely with our Commerce team to drive the adoption of Thinkific Payments and grow GMV. 

The person we have in mind likely:

• Has 4+ years of experience managing customer accounts and at least 3 years of experience managing individual contributors and leaders (Enterprise SaaS experience is highly desired) 
• Has a successful track record of managing a book of accounts with low churn, high net revenue retention, and high customer satisfaction 
• Demonstrates excellent team building, leadership, and 1-on-1 coaching skills 
• Possess strong project management, problem-solving, and change management skills 
• Is fanatical about Customer Success can understand customer needs and challenges 
• Rarely miss a task or follow-up by putting your organization skills and strong attention to detail to use
• Perform well under pressure and can handle emergency situations on the fly 
• Loves to learn and grow, and knows how to give and receive radically candid feedback

We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range base of $105,000 - $130,500 - $155,000 designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.

For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are seeking an experienced and detail-oriented Senior Accounting Manager, Revenue to lead key accounting operations, ensure the integrity of our financial reporting processes, and manage a high-performing team. This role will oversee the full cycle order-to-cash process, revenue recognition under ASC 606, month-end close, and preparation of audit-ready financial documentation. The ideal candidate brings strong GAAP expertise, progressive accounting experience, and a proactive, process-improvement mindset.

Key Responsibilities

Team Leadership and Management

• Directly manage and develop accounting staff, including hiring, on boarding, training, and performance management.
• Provide clear goals, regular feedback, and professional development to support team members.
• Review team deliverables for accuracy and completeness, ensuring high-quality output.

Revenue Recognition & Technical Accounting

• Lead and oversee revenue recognition in compliance with ASC 606, including contract review, performance obligation assessment, and revenue allocation.
• Partner cross-functionally with Sales, Legal, and Philanthropy to review contracts and ensure proper accounting treatment.
• Prepare technical accounting memos and supporting documentation for revenue recognition conclusions.
  Monitor and implement updates to accounting standards and ensure compliance with US GAAP.

Order-to-Cash (O2C) Oversight

• Manage the full cycle order-to-cash process, including billing, cash application, accounts receivable, collections, and revenue reporting.
• Ensure timely and accurate invoicing aligned with contractual terms and funding agreements.
• Oversee AR aging, allowance analysis, and bad debt provisioning.
• Evaluate and enhance O2C workflows, systems, and internal controls to improve efficiency and accuracy.

Financial Close, Reconciliations & Audit Support

• Lead key components of the month-end, quarter-end, and year-end close processes.
• Review and approve journal entries, account reconciliations, and supporting schedules.
• Prepare audit-ready reconciliations and supporting documentation, ensuring accuracy, completeness, and clear audit trails.
• Serve as a primary contact for external auditors for revenue, receivables, and related areas.
• Support preparation of financial statements and variance analyses.
• Support treasury activities as needed, including cash flow monitoring, bank reconciliations, liquidity management, and coordination with banking partners.

Internal Controls & Process Improvement

• Establish and maintain strong internal controls over financial reporting.
  Identify opportunities for automation and continuous process improvement.
• Support ERP implementations, system enhancements, and documentation of accounting policies and procedures.

WHAT YOU BRING

• Bachelor’s degree in Accounting or Finance
• 5+ years of progressive accounting experience, including revenue accounting experience
• 2+ years of people management experience
• Strong expertise in ASC 606 and revenue recognition principles
• Hands-on experience managing the full cycle order-to-cash process
• Experience preparing detailed account reconciliations and maintaining audit-ready supporting documentation
• Deep knowledge of US GAAP and internal controls
• Experience supporting external audits
• Strong analytical skills and attention to detail
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple priorities in a fast-paced environment
• High level of integrity and accountability
• Collaborative and cross-functional mindset
• Process-oriented with a continuous improvement focus
• CPA preferred
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere"
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The compensation band for this role is $120,800 - $150,000 USD annually for candidates based in the United States and $163,238 - $202,500 CAD annually for candidates based in Canada.

The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. 

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Business Affairs Intern that will assist the Business Affairs team in the drafting, coordination and implementation of commercial contracts and the processes and systems related to such contracts.  If you love technology, have great organization skills and attention to detail and are keen to join an industry leader, we would love to hear from you!

What you'll do:

The Business Affairs Intern supports the day-to-day operations of the Business Affairs team by managing contract-related processes, coordinating internal reviews, and maintaining accurate documentation. This role works closely with cross-functional teams—including Sales, Legal, Finance, and Compliance—to ensure timely execution and tracking of standard agreements, letters, and supporting materials. In addition to administrative support and contract coordination, the Intern contributes to continuous improvement initiatives and helps maintain tools and resources that enable efficient contract management. They are tech savvy and leverage various AI tools available at Geotab  to perform their tasks.

The opportunity:

• 8 month work-term beginning September 2026.
• Full-time, paid internship: Monday - Friday, 37.5hrs/week.
• Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
• Learn more about the Geotab Campus Program here.
• This posting is for an existing vacancy.

How you'll make an impact:

• Leverage Geotab AI tools to draft a variety of non-complex letters, notices, and other documents including process documents.
• Coordinate process of standard agreements and letters from initial request (e.g. engage internal stakeholders) to execution (e.g. engage the BA Specialist or Manager to send the DocuSign), archiving (e.g. Spotdraft, Google Drive) and updating trackers.
• Perform administrative tasks within the Business Affairs team such as supporting contract negotiations by tracking non-standard contractual terms, updating trackers, Salesforce, Spotdraft (contract management platform)  and any reports that may be needed.
• Engage internal stakeholders (Finance, Compliance, Accounts Receivable, Legal, etc., for example), for contract reviews and approvals, following up with them on deliverables.
• Collaborate with the Legal department for contractual support.
• Perform other administrative tasks within the Business Affairs team such as coordinating elements of different meetings by scheduling, drafting meeting minutes (meetings with third parties).
• Support in the coordination of ongoing best practices and continuous improvement initiatives for the department.
• Assist the team with the training and onboarding of new hires.
• Produce reports, as needed, from different systems.
• Maintain an organized system of physical and digital records.
• Creating and maintaining contract management-related resources.

What you'll bring to the role:

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

We are looking for an experienced and strategic Product Manager to craft and drive product capabilities for our Tax Compliance products. Compliance is very integral to our business, and it is important that we build for compliance on both sides of our marketplace (client and talent) in a manner that is pragmatic – compliant and upholds the customer experience. We believe that great customer experience starts with robust platform capabilities. And hence this senior product manager will influence the full stack - from platform to user experience. Developing products to support multiple geographies carries with it many challenges. The ideal candidate will have to think and build modularly to enable and drive global compliance and go-to-market efficiency. Due to the interconnectedness of Tax products, this role requires a thoughtful product manager who can proactively collaborate with various product and cross functional leaders.

Your Responsibilities:

• Translate marketplace requirements into generic and tax platform capabilities that encompass core product platforms and associated customer experiences. Putting the customer first, solve for Tax compliance with business pragmatism

• Actively partner with a variety of Upwork teams, including design, engineering, marketing, legal, accounting, and finance on new products, initiatives, and global expansions of existing products

• Lead the tax aspects for the end-to-end full life cycle of product deployment, including but not limited to design review, testing, launch, tax functionality, reporting, and compliance

• Support a broad range of teams such as Community, Customer Support, Financial Risk & Compliance, Trust & Safety, and others to address product needs and user queries as it relates to tax issues

• Build a deep understanding of Upwork’s business model and various products, understanding key tax positions, issues, and obligations

What it takes to catch our eye:

• Strong product management experience. Working in a marketplace business environment, building compliance products (tax or otherwise), product platforms is preferred 

• Conversant with modern day technologies and user experience principles required to bring product solutions to market, at scale and globally

• Drive and willingness to go above and beyond with a strong work ethic

• Balances technical and commercial savvy; able to communicate what is possible and what will have the biggest impact on the business

• Strong interpersonal skills; able to effectively influence a wide range of collaborators all across the organization

• Knowledge of tax compliance would be a plus but not mandatory. This person will work closely with functional tax subject matter leads who will bridge the tax expertise

Come change how the world works.

Upwork is establishing an operational hub in Toronto, Canada. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require. 

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice and the Applicant Privacy Addendum (Canada). 

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

One of our product principles at Upwork is to make our customers win big. As a Principal Product Manager, Growth, you will shape and drive the end-to-end growth strategy across the client lifecycle, spanning acquisition, onboarding, activation, retention, and monetization for both enterprise and non-enterprise segments. This role carries General Manager level business ownership without people management responsibility. You will operate with broad autonomy, influence cross-functional partners, and drive measurable business impact at scale.

You will identify and develop new growth levers while optimizing existing ones, balancing short-term experimentation with long-term platform health. Your work will directly influence revenue expansion, client success, and durable marketplace growth.

Responsibilities

• Define and execute a comprehensive product-led growth strategy across the client lifecycle, aligning initiatives to measurable business outcomes such as activation rate, retention, and revenue growth.

• Own critical growth metrics end-to-end, proactively identifying risks, surfacing tradeoffs, and driving cross-functional alignment to achieve sustained impact.

• Lead high-velocity experimentation by designing, prioritizing, and scaling experiments that unlock new acquisition, onboarding, and monetization levers.

• Partner closely with Engineering, Design, Data Science, Marketing, and Sales to translate insights into shipped product experiences that improve client outcomes.

• Leverage qualitative and quantitative data to uncover systemic friction points and architect solutions that improve the holistic customer experience.

• Apply AI tools to accelerate research, synthesize insights, draft product artifacts, and evaluate experimentation results, refining outputs for accuracy and business relevance.

• Influence company-wide strategy by articulating clear narratives, writing high-quality product documents, and aligning senior stakeholders around growth priorities.

What it takes to catch our eye

• Demonstrated experience owning and scaling product-led growth strategies in a SaaS or marketplace environment, with measurable impact on acquisition, activation, retention, or monetization.

• Strong business acumen with the ability to think holistically about lifecycle economics, tradeoffs, and long-term platform health.

• Proven ability to influence cross-functional teams and drive alignment on complex, ambiguous initiatives without formal authority.

• High analytical fluency with experience using experimentation frameworks, data analysis, and structured problem solving to inform decisions.

• Capable-level AI proficiency, including using AI tools to synthesize research, refine product strategy documents, support experimentation design, and critically evaluate outputs for quality and accuracy.

Come change how the world works.

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

We are seeking a Principal Product Manager to lead the strategy and evolution of our Business Plus offering for small and mid-sized businesses. This is a high-impact individual contributor role where you will define how growing clients transition from transactional hiring to managing ongoing, multi-project work across teams. You will operate at the intersection of product, growth, and monetization, shaping end-to-end experiences that deliver meaningful customer value while driving durable revenue outcomes.

This role is ideal for a builder who thrives in ambiguity, operates with a GM mindset, and is motivated by owning outcomes end-to-end. You will take undefined problem spaces and turn them into shipped products, balancing long-term vision with near-term execution. As a domain leader, you will influence company direction, partner deeply across functions, and remain close to the work, ensuring strategy translates into measurable impact at scale.

Responsibilities

• Define and drive long-term product strategy for SMB and Business Plus offerings, delivering measurable improvements in adoption, retention, and revenue growth

• Own and evolve the end-to-end product roadmap, translating ambiguous opportunities into shipped, high-impact features that improve multi-project workflows

• Establish and operationalize success metrics such as adoption, expansion, and monetization, using data to continuously refine product direction and priorities

• Lead cross-functional initiatives across engineering, analytics, research, and go-to-market teams to deliver scalable product experiences aligned to customer needs

• Shape pricing and packaging strategies, developing clear value propositions that increase conversion and willingness to pay across segments

• Drive experimentation strategy, including A/B testing and pricing experiments, to generate validated learnings that inform product and growth decisions

• Influence senior stakeholders through clear product vision, structured communication, and consistent delivery of high-quality, business-critical outcomes

What it takes to catch our eye

• Demonstrated track record of owning and shipping 0 to 1 or highly ambiguous products that deliver meaningful business impact in growth, monetization, or platform environments

• Strong product judgment with the ability to balance customer needs, business goals, and technical constraints while operating with high autonomy

• Experience building in marketplace, labor marketplace, or SaaS environments, with an understanding of multi-sided dynamics and scaling challenges

• Data-driven approach to product development, with fluency in analytics, experimentation, and using insights to guide strategy and execution

• Ability to integrate AI into product and decision-making workflows, using it to accelerate insight generation, refine strategy, and improve outcomes through iteration

Come change how the world works.

Upwork is establishing an operational hub in Toronto, Canada. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require. 

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice and the Applicant Privacy Addendum (Canada). 

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at upwork.com and follow on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at go-lifted.com and follow on LinkedIn.

Social is a critical growth lever for Upwork. This Senior Manager, Social Media role represents a step-change opportunity to define Upwork’s social vision, elevate how the brand participates in culture, and drive measurable discovery and engagement with new audiences. This role blends bold creative judgment with strong operational leadership, balancing social-first storytelling with performance accountability.

This is a people manager role overseeing a team of social media managers, contractors, and agency partners. You will own social strategy end to end, from annual planning through day-to-day execution, with accountability for brand impact, audience growth, and downstream business outcomes. You will stay close enough to the work to shape narratives, creative quality, and executive-ready communication, while enabling the team to operate with clarity, confidence, and sustainable pace.

Responsibilities

• Own and evolve Upwork’s social media strategy, translating brand positioning and business priorities into clear annual and quarterly plans with defined success metrics.
• Define how social drives discovery, relevance, and credibility with non-followers by setting a strong point of view on platforms, formats, and cultural moments that matter most.
• Lead, coach, and develop an established team of social media managers and hybrid contributors, raising the bar on strategic thinking, creative standards, and operating rigor.
• Establish clear goals, performance expectations, and development plans, using consistent feedback loops to support growth and accountability.
• Build a test-and-learn culture where experimentation across content, formats, messaging, and distribution is expected, documented, and shared to improve outcomes over time.
• Ensure social content is creatively strong, culturally relevant, platform-native, and performance-minded, with clear measurement tied to reach, engagement, and downstream impact.
• Partner closely with Brand, Content, Communications, SEO, Influencer Marketing, and Paid Media teams to amplify social programs and maximize cross-channel impact.
  
  

What it takes to catch our eye

• 8+ years leading organic social at scale (brand or agency), owning always-on strategy and execution for at least one primary channel, with a proven ability to drive discovery, engagement, and cultural relevance through social-first work.
• Strong creative and editorial judgment with a performance mindset, translating insights, trends, and data into platform-native storytelling through testing, experimentation, and continuous optimization.
• Deep understanding of social platforms and formats, with particular strength on LinkedIn and YouTube, and experience speaking to both B2B and B2C audiences, including small business owners, independent professionals, or creators.
• Proven senior-level ownership and execution, able to drive work end to end with sound judgment, minimal oversight, and a balance of strategic thinking and hands-on delivery.
• Exceptional written communication skills, moving fluidly between social copy, strategic narratives, and clear, executive-ready documentation.
• People leadership experience, including setting goals, coaching performance, developing managers, and building trust within established teams.
• Experience managing budgets and external partners (agencies, creators, vendors) with clear briefs, feedback, accountability, and thoughtful stewardship.
• Comfort operating in ambiguity and using modern tools, including AI-powered tools for planning, drafting, analysis, and optimization, paired with strong judgment, curiosity, and a collaborative learning mindset.

ABOUT THE ROLE

The Restaurant Business Development Manager is responsible for developing and implementing strategies to maximize revenue through individual and group bookings, private dining, and events. This role requires strong sales acumen, excellent customer service skills, and a comprehensive understanding of restaurant operations

KEY RESPONSIBILITIES

Business Development and Revenue Generation

• Develop and execute a comprehensive sales plan to achieve and exceed established revenue goals for the restaurant including private dining and events.
• Identify, qualify, and secure new business through proactive cold calling, networking, site inspections, and community engagement.
• Manage all aspects of the sales cycle, from initial inquiry and proposal generation to contract negotiation and final booking.
• Maintain strong relationships with existing clients and key community partners to ensure repeat business and positive referrals.
• Create dynamic sales packages, menus, and pricing strategies in collaboration with the Director of Food & Beverage and the Executive Chef.

Event Planning and Coordination 

• Drive the conversion of all event inquiries.
• Conduct detailed site tours and articulate the unique selling points of the venue(s).
• Collaborate with the Maître D' and the F&B Coordinator to ensure the preparation and distribution of detailed Banquet Event Orders (BEOs).
• Work with the F&B Coordinator to complete invoicing, payment collection, and post-event follow-up.

Administration and Reporting

• Track sales activities, bookings, and revenue using the designated Customer Relationship Management (CRM) and booking software.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Prepare regular sales forecasts, progress reports, and competitive analysis reports for the Director of Food & Beverage.
• Maintain accurate and organized records of client communications, contracts, and event details.

QUALIFICATIONS

• Education: Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field (or equivalent work experience).
• Experience: Minimum of 3 years of proven sales experience, preferably in a full-service restaurant, hotel, or catering environment.
• Skills:
• Exceptional interpersonal and communication skills (written and verbal).
• Proven negotiation and closing skills.
• Strong organizational skills and ability to manage multiple events simultaneously.
• Proficiency in Microsoft Office Suite and experience with CRM software (Tripleseat).
• A flexible schedule, including the ability to work evenings and weekends as required by events.

Salary Range: $65,000 - $75,000, plus commission. 

Vacancy Status: New Position

Join our team and be part of an exciting hospitality journey! If you meet the above requirements and are eager to contribute your talents, please submit your application including your resume detailing your relevant experience. We look forward to hearing from you. 

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. 

Permanent, full-time opportunity

Location - Remote (USA)

Though we have an office based in Calgary, this is a remote position that is open to candidates across the USA. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we hope to find:

We’re looking for a Director of Partner Success to own the health of Freddie’s most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. 

You’ll have the rare opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint.By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. 

With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. Working alongside our Co-Founders, this Director-level position offers significant organizational influence and the latitude to make defining strategic choices for the business.

If you thrive on building deep relationships with mission-driven leaders, love building repeatable processes where none exist, and are energized by work that directly expands access to HIV prevention and treatment—this is your role.

In this role, you’ll make an impact by:

Cultivating Strategic Partner Relationships (50%)

• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion
• Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps
• Identifying and closing expansion opportunities through consultative, partnership-oriented selling
• Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams

Driving Consultative Growth (30%)

• Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions
• Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment
• Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem.

Optimizing Operational Excellence (20%)

• Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work.
• Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

We need someone who has:

• 7+ years in partnership management, strategic account management, or client leadership—with a track record of independently managing 10+ high-value relationships
• Demonstrated ability to build trust and credibility with mission-driven organizations (non-profits, community health, government-funded entities, or similar)
• Strong business development instinct—you spot growth opportunities and position them as value-add, not upsell
• Executive-level communication skills—you hold your own with clinic CEOs, CMOs, and board members without needing coaching or hand-holding.
• Strong cross-functional instinct—you naturally work across data, finance, product, and support teams to unblock issues and build better systems, not just escalate problems
• Commercial instinct—you see opportunities to deepen partnerships, frame them as value-add, and close them through trust, not pressure
• The ability to manage one direct report and develop their capabilities over time
• Data-driven storytelling—you can turn utilization data and outcomes into a narrative that resonates with a clinic director
• Experience working with non-profit, community-based, or government-funded organizations
• Healthcare industry experience 
• Proven ability to navigate and influence collaborating teams such as product, clinical, and data to ensure the partner’s voice translates into high-impact realities

It would also be great if you have:

• Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance
• Experience in LGBTQ+ health, HIV/AIDS services, or health equity

Compensation:

• $140,000 - $160,000 USD a year
• Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America.
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to Canadian, full-time team members and may be adjusted based on your location or employment type).

Do you think you could be our next Director of Partner Success? We look forward to seeing your application!

#LI-Remote

Permanent, full-time opportunity

Location - Remote (Canada)

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we hope to find:

We’re looking for a Director of Partner Success to own the health of Freddie’s most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. 

You’ll have the rare opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint.By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. 

With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. Working alongside our Co-Founders, this Director-level position offers significant organizational influence and the latitude to make defining strategic choices for the business.

If you thrive on building deep relationships with mission-driven leaders, love building repeatable processes where none exist, and are energized by work that directly expands access to HIV prevention and treatment—this is your role.

In this role, you’ll make an impact by:

Cultivating Strategic Partner Relationships (50%)

• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion
• Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps
• Identifying and closing expansion opportunities through consultative, partnership-oriented selling
• Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams

Driving Consultative Growth (30%)

• Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions
• Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment
• Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem.

Optimizing Operational Excellence (20%)

• Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work.
• Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

We need someone who has:

• 7+ years in partnership management, strategic account management, or client leadership—with a track record of independently managing 10+ high-value relationships
• Demonstrated ability to build trust and credibility with mission-driven organizations (non-profits, community health, government-funded entities, or similar)
• Strong business development instinct—you spot growth opportunities and position them as value-add, not upsell
• Executive-level communication skills—you hold your own with clinic CEOs, CMOs, and board members without needing coaching or hand-holding.
• Strong cross-functional instinct—you naturally work across data, finance, product, and support teams to unblock issues and build better systems, not just escalate problems
• Commercial instinct—you see opportunities to deepen partnerships, frame them as value-add, and close them through trust, not pressure
• The ability to manage one direct report and develop their capabilities over time
• Data-driven storytelling—you can turn utilization data and outcomes into a narrative that resonates with a clinic director
• Experience working with non-profit, community-based, or government-funded organizations
• Healthcare industry experience 
• Proven ability to navigate and influence collaborating teams such as product, clinical, and data to ensure the partner’s voice translates into high-impact realities

It would also be great if you have:

• Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance
• Experience in LGBTQ+ health, HIV/AIDS services, or health equity

Compensation:

• $140,000 - $160,000 CAD a year
• Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America.
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to Canadian, full-time team members and may be adjusted based on your location or employment type).

Do you think you could be our next Director of Partner Success? We look forward to seeing your application!

#LI-Remote

Who We Are 

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.  

We’ve Got You Covered 

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.  
• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.  
• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.  
• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.  
• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.  When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.  
• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. 

The Job: HR Business Partner 

National Money Mart is hiring an HR Business Partner to support part of our Canadian and US store network.

Reporting to the Human Resources Manager, the HR Business Partner operates as a strategic and consultative partner to employees and management in the retail stores. The HRBP supports all aspects of the employee lifecycle, including key areas such as recruitment, employee relations, performance and talent management, change management and organizational effectiveness.

We are looking for an experienced HR Business Partner who has a demonstrated ability to operate effectively in a remote environment. The ideal candidate has employee relations experience and the foundational HR knowledge to fulfill the responsibilities of this role, which are as follows:

What You’ll Do:

Recruitment

• Assists with managing job ads through the Greenhouse Applicant Tracking System (ATS)
• Partners with leaders to develop sourcing plans for geographic areas with difficult to fill roles
• Reviews key metrics with managers and informs sourcing plans with our advertising partner

Employee Relations

• Act as primary HR contact to the employees and managers within assigned business line to ensure they are receiving appropriate support and follow-up.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Conducts effective, thorough and objective workplace investigations; ensures appropriate response related to Health and Safety, Hotline complaints etc.; involve/escalate as required.
• Manages and resolves complex employee relation issues and addresses third party claims.
• Consults regularly with management and provides guidance where appropriate, including HR policy guidance and interpretation.
• Works in conjunction with managers to make termination decisions and execute.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Support engagement initiatives, including employee surveys and focus groups to measure employee satisfaction and engagement.
• Provides employment verification documentation and other various administrative support, where required.

Performance and Talent Management

• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).
• Coaches, assists, consults with performance and development decisions (Performance Improvement Plans, Progressive Discipline, Development plans and programs).
• Consults on all promotions within area of responsibility and provides comp recommendations/guidelines.
• Develops contract terms for new hires, promotions and transfers.
• Partners with management to execute the company Performance Management cycles throughout the year.
• Provide reporting to managers to assist in execution and accountability for performance processes.

Change Management and Organizational Effectiveness

• In partnership with business leaders, provides guidance and input on business unit restructures, workforce planning and succession planning.
• Monitors and provides reporting to business leaders monthly for key HR metrics (e.g. turnover; recruiting effectiveness; headcount; etc.) to assist the leaders in managing their areas.
• Analyzes trends and metrics in partnership with the HR leadership team to develop solutions, programs and policies.
• Support internal communication strategies around change/transformation initiatives.

What You’ll Bring to the Table:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• High degree of integrity and confidentiality
• Ability to manage workload and multitask in a fast-paced environment with changing priorities
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient Microsoft Office Suite
• Experience using Applicant Tracking and HRIS systems

Education + Experience:

• Minimum of 5+ years of experience resolving complex employee relations issues
• Experience effectively operating in a remote environment
• Experience working in the retail industry supporting a multi store operation, preferred
• Experience working in consumer lending, preferred
• Bachelor’s Degree in Human Resources preferred, or relevant experience
• Human Resources certification preferred

Ready to make an impact? If you’re excited to bring your skills to a company that’s changing the game, we’d love to have you onboard. Apply today and let’s build the future of MFSG, together!

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$ 75,000 to C$ 90,000. 

Qui nous sommes 

À Momentum Financial Services Group (MFSG), nous aidons les gens à aller de l’avant en repensant l’accès à l’argent pour les personnes qui en ont besoin le plus. Notre équipe, riche de plus de 40 ans d’expérience, est à l’origine de Money Mart, le plus grand réseau de succursales non bancaires au Canada, chef de file en solutions financières pour les collectivités mal desservies.

Prêts à court terme, transferts d’argent, cartes prépayées : nous proposons les produits, la technologie et les opérations qui permettent à plus d’un million de clients par an de disposer des fonds dont ils ont besoin, au bon moment.

Les équipes et services de MFSG œuvrent de concert à créer quelque chose qui les dépasse : des solutions sans entraves grâce auxquelles les gens ont accès à des fonds qu’ils n’obtiendraient peut-être pas ailleurs. Qu’il s’agisse de résoudre des problèmes, de développer des systèmes ou de mettre au point des stratégies, votre travail aide concrètement de vraies personnes.  

Nous avons ce qu’il vous faut 

• Philosophie de rémunération : simplement dit, nous visons à être en phase avec le marché. Nous vérifions régulièrement les normes du secteur pour voir à ce que la rémunération globale que nous proposons soit compétitive et équitable. Cet engagement nous aide à attirer et à fidéliser des personnes talentueuses qui ont le même objectif.  
• Prime annuelle discrétionnaire : ayez l’occasion de toucher une prime discrétionnaire en fonction de votre rendement et de la réussite de l’entreprise.  
• Avantages sociaux complets : nos avantages sociaux comprennent un régime de soins médicaux et un régime d’assurance soins dentaires dont les primes sont entièrement prises en charge. Nous proposons aussi un programme d’aide aux employés pour favoriser votre bien-être mental et fournir des ressources en cas de difficultés personnelles.  
• Régimes de retraite : planifiez votre avenir à long terme grâce à nos options d’épargne-retraite fiables.  
• Milieu de travail hybride : notre milieu de travail hybride, qui propose un équilibre entre le travail à distance et sur place, offre le meilleur des deux mondes. Sur place, au siège social de l’entreprise, vous évoluerez dans une atmosphère détendue et collaborative. Y sont à votre disposition des salles de discussion pour faire des séances de remue-méninges et se détendre, ainsi qu’une variété de collations pour vous donner de l’énergie toute la journée durant.  
• Avantages indirects et récompenses : faites-vous rembourser des droits de scolarité et des frais de perfectionnement professionnel, profitez de réductions sur la plateforme Perkopolis et participez à nos programmes de récompenses et de reconnaissance pour souligner votre apport. 

Le poste : partenaire RH 

National Money Mart est à la recherche d’un.e. partenaire d'affaires en RH pour soutenir pour soutenir une partie de notre réseau de magasins au Canada et aux États-Unis.

Relevant du gestionnaire des ressources humaines, le partenaire d'affaires des RH fonctionne comme un partenaire stratégique et consultatif pour les employés et la direction des magasins de détail. Le PBRH prend en charge tous les aspects du cycle de vie des employés, y compris des domaines clés tels que le recrutement, les relations avec les employés, la gestion du rendement et des talents, la gestion du changement et l'efficacité organisationnelle.

Nous recherchons un partenaire d'affaires RH expérimenté qui a une capacité démontrée à fonctionner efficacement dans un environnement distant. Le candidat idéal possède de l'expérience en relations avec les employés et les connaissances de base en RH pour s'acquitter des responsabilités de ce rôle, qui sont les suivantes :

Tâches :

Recrutement

• Aide à la gestion des offres d’emploi à l’aide du système de suivi des candidatures Greenhouse (ATS)
• S'associe à des dirigeants pour élaborer des plans d'approvisionnement pour les régions géographiques où les rôles sont difficiles à pourvoir
• Examine les mesures clés avec les gestionnaires et informe les plans d'approvisionnement avec notre partenaire publicitaire

Relations avec les employés

• Agir à titre de personne-ressource principale des RH auprès des employés et des gestionnaires au sein du secteur d'activité assigné pour s'assurer qu'ils reçoivent un soutien et un suivi appropriés.
• Maintient une connaissance approfondie des exigences légales liées à la gestion quotidienne des employés, à la réduction des risques juridiques et à la conformité réglementaire. S'associe au service juridique au besoin.
• Mène des enquêtes efficaces, approfondies et objectives en milieu de travail ; assure une réponse appropriée en matière de santé et de sécurité, aux plaintes relatives à la ligne d'assistance téléphonique, etc. ; impliquer / escalader au besoin.
• Gère et résout les problèmes complexes liés aux relations avec les employés et traite les réclamations de tiers.
• Consulter régulièrement la direction et lui fournir des conseils, s'il y a lieu, y compris des directives et des interprétations en matière de politiques sur les RH.
• Travaille en collaboration avec les gestionnaires pour prendre des décisions de cessation d'emploi et exécuter.
• Travaille en étroite collaboration avec la direction et les employés pour améliorer les relations de travail, renforcer le moral et accroître la productivité et le maintien en poste.
• Appuyer les initiatives de mobilisation, y compris les sondages auprès des employés et les groupes de discussion pour mesurer la satisfaction et l'engagement des employés.
• Fournit des documents de vérification de l'emploi et d'autres divers soutiens administratifs, au besoin.

Gestion du rendement et des talents

• Fournit des conseils quotidiens en matière de gestion du rendement à la direction (p. ex. encadrement, counseling, perfectionnement professionnel, mesures disciplinaires).
• Encadrer, aider, consulter les décisions en matière de rendement et de perfectionnement (plans d'amélioration du rendement, discipline progressive, plans et programmes de perfectionnement).
• Consulter sur toutes les promotions dans le domaine de responsabilité et fournit des recommandations / lignes directrices comp.
• Élaborer des modalités contractuelles pour les nouvelles embauches, les promotions et les mutations.
• S'associe à la direction pour exécuter les cycles de gestion du rendement de l'entreprise tout au long de l'année.
• Fournir des rapports aux gestionnaires pour les aider à exécuter et à rendre compte des processus de rendement.

Gestion du changement et efficacité organisationnelle

• En partenariat avec des chefs d'entreprise, fournir des conseils et des commentaires sur la restructuration des unités d'affaires, la planification de l'effectif et la planification de la relève.
• Surveiller et fournir des rapports mensuels aux chefs d'entreprise pour les mesures clés des RH (p. ex. roulement, efficacité du recrutement, effectifs, etc.) afin d'aider les dirigeants à gérer leurs secteurs.
• Analyser les tendances et les mesures en partenariat avec l'équipe de direction des RH pour élaborer des solutions, des programmes et des politiques.
• Appuyer les stratégies de communication interne concernant les initiatives de changement et de transformation.

Exigences :

• Le français couramment bilingue est requis (écrit et verbal)
• Excellentes compétences en communication verbale et écrite
• Excellentes compétences interpersonnelles et de service à la clientèle
• Excellentes compétences organisationnelles et souci du détail
• Haut degré d'intégrité et de confidentialité
• Capacité de gérer la charge de travail et le multitâche dans un environnement au rythme rapide avec des priorités changeantes
• Capacité de comprendre, d'interpréter et d'appliquer les articles appropriés des lois, des lignes directrices, des règlements, des ordonnances et des politiques applicables.
• Capacité d'acquérir une compréhension approfondie de la hiérarchie, des emplois, des qualifications, des pratiques de rémunération et des pratiques administratives liées à ces facteurs de l'organisation
• Excellentes compétences en gestion du temps avec une capacité éprouvée à respecter les délais
• Solides compétences analytiques et de résolution de problèmes
• Suite Microsoft Office compétente
• Expérience de l'utilisation des systèmes de suivi des demandeurs et de SIRH

Formation et expérience :

• Minimum de 5 ans d'expérience dans la résolution de problèmes complexes de relations avec les employés
• Expérience de l'exploitation efficace dans un environnement distant
• Expérience de travail dans l'industrie de la vente au détail en soutenant une opération multi-magasins, de préférence
• Expérience de travail dans le prêt à la consommation, de préférence
• Baccalauréat en ressources humaines préféré, ou une expérience pertinente
• Certification des ressources humaines préférée

Ce poste vous intéresse? Si vous êtes enthousiaste à l’idée de mettre vos compétences au service d’une entreprise qui changer la donne, nous serions ravis de vous accueillir parmi nous. Posez votre candidature dès aujourd’hui et construisons ensemble l’avenir de MFSG!

An overview of this role

As a Senior Manager, Revenue Accounting, you’ll help GitLab scale and strengthen the processes behind revenue recognition and deferred commissions accounting. This is an individual contributor role reporting to the Director of Revenue Accounting, with broad influence across Finance, Product, Deal Desk, Legal, Information Technology, Sales Operations, and Financial Planning and Analysis. You’ll lead process improvements, system automation, and team enablement across quote-to-cash workflows, helping the team improve accuracy, support compliance, and prepare for new products, services, and pricing models.

This role is a strong fit if you enjoy combining technical accounting depth with operational problem-solving. You’ll evaluate the revenue impact of new offerings before launch, improve how systems and teams work together, and help build scalable processes that support timely financial reporting and audit readiness. In your first year, you’ll focus on improving workflows, strengthening adoption of new tools and processes, and helping the revenue accounting function operate with more consistency and efficiency.

What You’ll Do  

• Identify bottlenecks, manual work, and automation opportunities across quote-to-cash, revenue recognition, deferred commissions, and the financial close process.
• Develop standardized policies, procedures, and playbooks that support consistent execution across revenue and deferred commissions accounting.
• Drive adoption of new workflows and tools by partnering with the broader revenue team and helping improvements become part of day-to-day operations.
• Evaluate new products, services, and pricing models for revenue recognition implications under Accounting Standards Codification 606, including areas such as multi-element arrangements, standalone selling price estimation, variable consideration, and contract modifications.
• Collaborate with Product, Deal Desk, Legal, and Financial Planning and Analysis to assess accounting and operational considerations during offering design and go-to-market planning.
• Partner with external auditors to align on technical accounting conclusions and maintain clear documentation for new accounting positions.
• Enhance system integrations, data quality, and reporting across enterprise resource planning, customer relationship management, revenue, and commissions systems.

What You’ll Bring 

• Deep expertise in revenue recognition and deferred commissions accounting in a technology, SaaS, subscription, or consumption-based business environment, including applying Accounting Standards Codification 606 and Accounting Standards Codification 340.
• Experience improving processes and implementing automation across revenue accounting or quote-to-cash workflows, with a focus on scalability, accuracy, and operational efficiency.
• Ability to assess new offerings and pricing models and translate technical accounting guidance into practical recommendations for cross-functional partners.
• Strong cross-functional collaboration skills across Finance, Information Technology, Sales Operations, Legal, Product, and planning teams in a distributed environment.
• Strong analytical and problem-solving skills with a data-informed approach to reconciliation, reporting quality, and process design.
• Ability to document, train, and enable others through clear communication and subject matter expertise.
• Knowledge of Sarbanes-Oxley 404 controls and audit-ready practices related to revenue recognition and deferred commissions accounting.

About the team

The Revenue Accounting team at GitLab is responsible for revenue recognition and deferred commissions accounting, with a focus on accurate reporting, strong controls, and scalable operations that support GitLab’s growth. We work closely with cross-functional partners across the business to improve how quote-to-cash processes, systems, and accounting decisions come together. In GitLab’s all-remote, asynchronous environment, we value clear documentation, cross-regional collaboration, and shared ownership to support new offerings, evolving pricing models, and audit-ready financial processes.

How GitLab will support you

Benefits to support your health, finances, and well-being

Flexible Paid Time Off 

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave 

Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a Procurement Analyst, you'll help GitLab teams move purchasing requests forward by owning the end-to-end procurement process for lower value, lower risk vendor engagements. You'll support teams across the business with a focus on Marketing Sponsorships, Field Events, and Corporate Events contracts, serve as a go-to resource for procurement questions, and use data to improve how spend, contracts, and reporting are managed. This role reports to the Manager of Procurement and is a good fit for someone who enjoys combining process ownership, stakeholder support, and analysis in a fast-moving, all-remote environment.

You'll be a key operator in Zip, GitLab's procurement system, and help create a more consistent and efficient experience for internal stakeholders. In your first year, you'll be expected to strengthen day-to-day procurement operations, improve visibility through key performance indicator reporting and spend analysis, and support the business with purchasing needs. This is a fully remote role that requires meaningful overlap with Pacific Time Zone business hours.

What you’ll do

• Own the end-to-end procurement workflow for lower value, lower risk vendor engagements, with a focus on Marketing Sponsorships, Field Events, and Corporate Events contracts.
• Manage procurement intake activities in Zip and keep procurement data current across the enterprise systems used by the business.
• Respond to procurement questions from GitLab team members in Slack and guide stakeholders through procurement processes and policies.
• Support Procurement Category Managers with request for proposal, request for quote, or request for information events, contract renewals, vendor communications, spend review, bid review, and savings review.
• Review spend data to identify consolidation opportunities, assess total cost of ownership, and support more informed purchasing decisions.
• Develop and maintain procurement reporting, key performance indicators, and benchmarking in partnership with procurement and stakeholder teams.
• Collaborate across divisions to provide timely, clear support that helps business teams navigate purchasing needs in a remote, asynchronous environment.

What you’ll bring

• Experience working with a structured procure-to-pay or procurement intake system, including hands-on use of Zip or similar tools.
• Experience in procurement or purchasing operations, with the ability to manage process-driven work accurately and consistently.
• Ability to review spend data and create recurring reports that support business decision-making.
• Ability to define, calculate, and present key performance indicators such as purchase order cycle time, savings versus budget, compliance rate, and spend by category.
• Skill in supporting internal stakeholders with procurement process questions and explaining requirements clearly.
• Strength in organization, time management, and prioritization in a fast-paced environment with changing needs.
• Ability to work with minimal oversight and collaborate cross-functionally in a remote, asynchronous company while maintaining reliable follow-through.
• Education or equivalent experience in a relevant field, or transferable experience that demonstrates similar capability.

About the team

The Procurement team builds efficient, business-friendly procurement programs that help GitLab manage spend thoughtfully while enabling teams across the company. You'd report to the Manager of Procurement and work across regions in an all-remote environment to support process efficiency, spend visibility, strategic category support, and vendor management. The team is focused on balancing fast, practical support for the business with clear processes, strong data quality, and better visibility into contracts, reporting, and purchasing activity.

About the Revenue team 

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills. 

This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications.

What You'll Do

• Act as a SME and team lead across omni-retail for best practices on managing accounts, driving outcomes and building relationships.
  
  
• You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
  
  
• You will lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
  
  
• You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
  
  
• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
  
  
• Manage customer health to ensure overall customer satisfaction and business results.
  
  
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.

What We Look For

• Bachelor’s degree with 6-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
  
  
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
  
  
• Strong written and verbal communication skills, including the ability to give compelling presentations.
  
  
• Experience in leading cross-functional projects with a high attention to detail.
  
  
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
  
  
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
  
  
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
  
  
• Comfortable using Salesforce and standard BI tools.

Base Pay Grade - K
Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 - $237,500
USA On Target Earnings (all other U.S. states) per year: $155,000 - $217,500

Please note that visa sponsorship is not available for this position.

#LI-Remote

About the Revenue team 

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills. 

This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications.

What You'll Do

• Act as a SME and team lead across omni-retail for best practices on managing accounts, driving outcomes and building relationships.
  
  
• You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
  
  
• You will lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
  
  
• You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
  
  
• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
  
  
• Manage customer health to ensure overall customer satisfaction and business results.
  
  
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.

What We Look For

• Bachelor’s degree with 6-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
  
  
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
  
  
• Strong written and verbal communication skills, including the ability to give compelling presentations.
  
  
• Experience in leading cross-functional projects with a high attention to detail.
  
  
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
  
  
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
  
  
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
  
  
• Comfortable using Salesforce and standard BI tools.

Base Pay Grade - K
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN On Target Earnings per year: $136,250 - $198,750

This posting is for an existing vacancy.

#LI-Remote

The Role 

We are seeking a Deal Desk Manager who will support the Sales organization by managing quote creation, pricing validation, and approval workflows. You will ensure transactional accuracy, accelerate time to quote, and protect pricing integrity. This position focuses on operational execution and process discipline while identifying automation opportunities within Salesforce and CPQ.
Working in conjunction with sales, solution engineers, marketing, finance, legal, and sales leadership, you will operate as a trusted operational partner to the sales team. You will manage competing priorities, uphold rigorous standards for accuracy and timeliness, and ensure all commercial documentation is precise, compliant, and audit ready.

What You Do 

• Serve as the primary operational resource for quote and order form creation
• Identify non-standard deal terms and escalate to Finance or Legal per defined approval matrix
• Ensure adherence to our quote-to-contract processes and policies while effectively escalating new use-cases outside of the current approval matrix 
• Support Sales in preparing pricing proposals in accordance with approved pricing guidelines and discount policies
• Support the organization in collaboration with sales, legal, accounting, and services in the development, coordination and delivery of legally binding order forms and contracts, ensuring high levels of quality, accuracy, and timely SLAs 
• Manage Deal Desk workflow while constantly looking for ways to optimize processes 
• Assist with post sales documentation review and ensure proper contract record retention
• Perform Salesforce enrichment, cleansing, and de-duplication of records 
• Ensure accuracy and completeness of Salesforce data related to quoting and closed won opportunities
• Perform, document, and provide useful feedback on UAT activities related to enhancements and configuration of sales technologies and other business systems.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Generate and distribute standard operational reports related to quote volume, approval tracking, and turnaround times

What You Bring 

Required Qualifications: 

• 5-7 years of relevant experience in Sales Operations, Revenue Operations, Deal Desk or CPQ administration 
• Working knowledge of business unit sales organizations and field sales operating practices (business analytics, contract analytics, pricing structures, sales tools, and basic training) 
• Highly organized with strong communication skills and keen attention to detail
• Demonstrated ability to work across functions 
• Accountable and willing to commit to high effort to ensure success 
• Proactive in seeking answers through available resources and knowing when to ask for guidance 
• Strong working knowledge of Microsoft applications 
• Experience with CRM systems (Salesforce preferred)  

Asset Qualifications: 

• High energy, entrepreneurial spirit, passionate about being part of a growing business 
• Strong attention to detail and process orientation
• Comfort working with pricing data and discount policies
• CPQ experience preferred
• SaaS subscription billing knowledge preferred

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

As a Senior IT Specialist at AfterShip, you will be the foundational pillar for our IT operations across our North American (NA) and European (EU) hubs. You will act as the critical bridge between our growing global teams, ensuring our technology infrastructure scales seamlessly with our business. While our Global Hub architects global security frameworks and SaaS automation, you will own the execution out of the Toronto hub.

Your primary objective is to champion a world-class employee experience by providing high-touch support that eliminates time-zone friction. You aren't just resolving tickets; you are a trusted technical partner and hands-on builder who manages the entire hardware lifecycle and drives the local adoption of global IT initiatives.

This is a high-impact role reporting to the IT Manager, requiring close collaboration with cross-functional partners in People, Finance, and Global IT. You will serve as the primary guardian of our technology standards in the region, ensuring our teams in NA and EU have the tools they need to build the future of e-commerce.

This is a hybrid-flexible position, with a requirement to come to the Toronto office about 3 times per week.

This role requires collaboration with teams located in Asia and Europe, which may require working outside of regular business hours 1-2 times per week.

What You'll Do:

At AfterShip, our IT runs on a Hub-Spoke model: our global IT Hub owns global identity (Google workspace), SaaS automation, Security frameworks, and MDM policies, while our regional specialists own local execution and employee experience. As the Senior IT Specialist for NA/EU, you’ll be the face of IT for 100+ employees across the region, operating from our Toronto hub.

• IT Support: Serve as the primary technical point of contact for NA/EU employees, with extended coverage for global employees during APAC off-hours, resolving hardware, software, and network issues during local business hours — from MacBook boot failures and VPN issues to Google Workspace access, peripheral setup, and SaaS permission requests. Operate to clear service commitments: 15–30 min response for executive-impacting issues, same-day resolution for workflow-blocking issues, and same-day laptop swap for Toronto-based employees.
• Lifecycle Management: Own the full Day-1-to-offboarding employee experience — laptop procurement and zero-touch configuration, Day-1 IT orientation covering policies and security, account provisioning across our core stack, secure device retrieval and wiping on exit, and timely deprovisioning of access.
• Local Operations: Manage the Toronto and Global IT storage and spare-equipment inventory, keep asset records (user, serial, status) accurate in real time, maintain office network and AV/hybrid meeting room tech, and provide hands-on IT support for leadership visits and regional events. Maintain a 100% MDM-compliant device posture across NA/EU.
• Vendor Management: Own local vendor relationships across NA/EU (Apple Canada/Europe, local logistics, third-party service providers) — procurement, invoicing, contract renewals, and after-sales support without the language or time-zone friction that slows cross-region buying.
• Global Bridge: Act as the primary liaison between NA/EU teams and the Global IT Hub. Execute global IT rollouts globally (new MDM policies, security tooling, SaaS automation), do first-pass triage on Tier-2 issues before escalation, and keep a regular sync cadence with the Hub.
• Reporting & Insights: Report on regional ticket trends, asset lifecycle status, and emerging technical challenges, ensuring global leadership has full visibility into the NA/EU landscape.
• Security & Compliance Support: Contribute to regional IT security and compliance efforts where they intersect with IT operations, such as endpoint/device security, internal network hygiene, access control, SaaS application governance, and audit support. Work with Security, Legal, and cross-functional teams to help implement relevant policies, support risk assessments, and coordinate remediation or compliance follow-ups as needed.

Who We're Looking For:

• 5+ years of hands-on experience in IT Support with mastery of MacOS, iOS, and Google Workspace.
• Proficiency with ticketing systems (Jira), MDM tools (Kandji), and familiarity with security frameworks like SOC 2. Experience operating within a Hub-and-Spoke or global-regional IT structure is a strong plus.
• A proactive problem-solver comfortable being the sole IT representative in the region. Knows when to escalate vs. resolve locally. Comfortable being the sole IT representative on the ground in a hub where decisions get made quickly.
• High attention to detail regarding asset tracking, technical documentation, and inventory management.
• Effective communicator with ability to bridge the gap between global technical teams and local employees, providing clear support and timely updates. Ensuring global alignment by translating regional strategies into actionable local guidance, while facilitating seamless feedback loops between NA/EU and global stakeholders.
• Curious about AI and automation — we actively look for opportunities to reduce repetitive IT work (onboarding, provisioning, ticket triage) and expect you to bring ideas, not just execute them.
• Fluency in English is required; proficiency in Mandarin is highly valued.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD $97,000 - $116,000

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.