At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft's Safety & Customer Care (SCC) organization manages over 1.7 million monthly customer interactions and serves as Lyft's primary direct touchpoint with riders and drivers. The focus for Safety & Customer Care is making riders and drivers feel safe and comfortable while riding or driving with Lyft, ensuring they make it safely to their destination every time, and transforming every support interaction into a moment of genuine connection. From prevention to intervention and accountability, SCC ensures the Lyft community continues to be trusted and inclusive. The over 350 person organization has two core focus areas — Trust & Safety, and Customer Care — and is made up of talented individuals across Product, Engineering, Data Science, Analytics, Design, Research, and Operations. 

The VP, Safety & Customer Care will report to the Head of LUS & SCC, Michael Brous, and be responsible for executing a strategic transformation that leverages AI to reimagine how technology and human expertise combine to deliver exceptional customer care and safety experiences at scale. We're looking for a customer-obsessed executive leader who can serve as Lyft's internal and external voice on safety and customer trust while driving execution across a complex, cross-functional organization. This role requires a unique combination of operational excellence, Trust & Safety depth, and technology transformation leadership — the ideal candidate understands what "great" looks like in safety, can shift fluidly from high-level strategy to root cause analysis with agents, and has the leadership presence to inspire and align teams across disciplines.

Lyft's ideal candidate demonstrates our core competencies:

• Safety Expertise & Judgment: Deep understanding of Trust & Safety functions — from product & tech upstream necessities to policy & operations downstream —  with the ability to see how all pieces fit together across functions. Knows what "good" looks like and can hold teams accountable to that standard. Demonstrates a forward-thinking and analytical approach to tackling unsolved safety challenges and scaling solutions for broad deployment
• Strategic Vision & Execution: Ability to develop and implement long-term strategic vision that prioritizes customer-centricity, leveraging research, data science, design, and engineering expertise to craft and execute roadmaps focused on enhancing both digital and physical aspects of the customer experience
• Transformation Leadership: Proven ability to lead organizations through significant technology-driven change while maintaining operational excellence and team morale
• Executive Presence: Credible, commanding presence with the ability to represent Lyft on safety matters with regulators, media, and senior government officials. Serves as a trusted advisor to executive leadership
• Cross-Functional Influence: Exceptional interpersonal and communication skills with proven ability to inspire teams and stakeholders. Fosters cross-functional teamwork to drive development while avoiding siloed decision-making
• Customer Centricity: Starts with the customer, not the business. When constraints conflict with customer needs, innovates to solve for both. Maintains relentless commitment to delivering superior customer experiences
• Team Building & Operational Excellence: Manages, inspires, and develops high-caliber teams, providing mentorship and coaching. Creates processes that unlock operational excellence. Comfortable managing distributed teams and multiple priorities with flexibility and adaptability

Responsibilities:

Industry, Vision & Strategy

• Leverages deep and up-to-date industry expertise — across Customer Care, Trust & Safety, and AI tools and platforms — to continue driving a forward thinking SCC vision and strategy
• Engages as a thought leader on the industry, leveraging external relationships to inform partnership opportunities

Trust and Safety Leadership & External Presence

• Serve as Lyft's definitive voice on safety and customer trust with regulators, policymakers, media, and external stakeholders
• Operate as a trusted partner to the Lyft executives and the board on all matters of Safety & Customer Care, extending beyond just SCC and into other company priorities, such as autonomous vehicles
• Guide Lyft's Trust & Safety function, ensuring consistent preventive efforts, policy enforcement, platform integrity, and rapid response to safety incidents

Product Leadership & AI Transformation

• Demonstrate keen product sense to guide tech roadmaps that bring our ambitious vision to life
• Drive the evolution of SCC into an AI-native organization, scaling self-serve and agent AI while balancing high quality and efficient human touch that build customer loyalty
• Oversee platform modernization, including migration to modern systems and deprecation of legacy tools

Operational Leadership & P&L Ownership

• Own the SCC P&L, maintaining cost discipline while investing in quality and transformation
• Drive operational excellence across all customer touchpoints: chat, voice, email, and emerging channels
• Accountable to the delivery of key metrics across operations (i.e. SLAs, service quality), product & tech, and safety (i.e. incidents, deactivations)

Cross-Organizational Partnership

• Partner with stakeholders across the Lyft business – Legal, Communications, Policy and more – to drive upstream improvements that prevent customer issues
• Create the environment that ensures customer insights inform product development and company-wide decisions
• Shape SCC's role in expansions and strategic partnerships to ensure safety and support readiness from day one

Organization & Culture

• Lead and develop a high-performing, international organization of 350 full-time employees with BPO partnerships across the globe, spanning Operations, Trust & Safety, Product, and Technology
• Inspire a culture of customer obsession, accountability, and continuous improvement while attracting and retaining top talent for emerging needs
• Drive agent evolution from problem-solvers to relationship builders as AI handles increasingly complex routine work

Location & Travel

• Base location: San Francisco (preferred) or New York
• Travel expected to key operational sites and for regulatory/policy engagement

Experience:

• 15+ years of experience in customer operations, Trust & Safety, or related fields, with at least 5 years in senior executive roles
• Deep Trust & Safety expertise with demonstrated experience as a credible external spokesperson
• Proven track record leading large, complex organizations through technology-driven transformation
• Experience with AI/ML applications in customer service or trust & safety contexts
• Strong financial acumen with P&L ownership of substantial operations ($50M+)
• Experience managing global, distributed teams
• Experience with safety-critical operations where rapid incident response is essential
• Experience supporting new product launches, expansions or partnerships with significant safety or support implications
• Background in rideshare, mobility, marketplace, or platform businesses with two-sided trust dynamics, a plus

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay for this position in the San Francisco / New York City metro areas is $350,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here. [https://www.lyft.com/careers/life-at-lyft]

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We’re seeking an executive to lead our Trust & Pay organization, overseeing the payments, identity, and trust products that power the Lyft platform. These capabilities engender trust with the millions of riders and drivers that depend on Lyft to ride and to earn. You'll manage a cross-functional team of engineering, product, data science, analytics, and operations professionals who build and maintain the technical and product foundations that enable millions of secure transactions and trusted interactions every day.

This is a high-impact leadership role where you'll drive initiatives that directly influence business growth, reduce fraud losses, and improve customer experiences. You'll balance ambitious innovation with platform reliability, managing a portfolio of work that spans growth-driving features, margin improvement, and foundational platform investments.

Success for this role includes: 

• Growth Impact: Delivering measurable increases in ride volume through payment innovation, improved onboarding, and reduced friction
• Margin Improvement: Reducing fraud losses and managing platform costs while maintaining excellent customer experiences
• Platform Health: Maintaining high reliability, security, and performance standards while scaling transaction volumes
• Team Excellence: Building a collaborative, high-performing organization with strong retention and clear career paths
• Stakeholder Confidence: Establishing credibility as a trusted partner who delivers on commitments and communicates transparently

Responsibilities: 

• Strategic Leadership & Execution
  • Define and execute the strategy and roadmap for payments, identity, and trust platforms aligned with company growth objectives
  • Drive initiatives with multi-million dollar impact on ride volume, margin improvement, and cost efficiency
  • Make strategic tradeoffs between growth opportunities, fraud prevention, platform investments, and business-as-usual operations
  • Partner with senior leadership across the company to align priorities and secure resources for critical initiatives
• Team Leadership & Development
  • Lead and develop a diverse organization spanning engineering, product management, data science, analytics, and operations
  • Build a high-performing culture focused on customer impact, technical excellence, and data-driven decision making
  • Provide coaching and mentorship to team leads and senior individual contributors across disciplines
  • Foster collaboration across functions and create clarity around roles, responsibilities, and decision-making
• Drive Business Outcomes
  • Own delivery of initiatives that reduce customer friction, improve conversion rates, and drive ride volume growth
  • Lead efforts to minimize fraud losses and unauthorized activity while maintaining seamless customer experiences
  • Manage platform costs and optimize payment processing economics
  • Reduce support volume and customer pain points through proactive platform improvements
• Build & Scale Platform Capabilities
  • Strengthen payment infrastructure to support domestic growth and international expansion
  • Enhance fraud detection and prevention capabilities to stay ahead of evolving threats
  • Build reusable platform services that accelerate partner integrations and new product development
  • Ensure platform reliability, security, compliance, and scalability as transaction volumes grow
• Cross-Functional Partnership
  • Collaborate with Driver, Rider, and Growth teams to optimize end-to-end customer journeys
  • Work with Legal, Compliance, Risk, and Finance on regulatory requirements and risk management
  • Partner with Customer Support and Operations teams to identify and resolve systemic issues
  • Manage relationships with external partners including payment processors, fraud vendors, and financial service providers
• Operational Excellence
  • Establish clear metrics, goals, and accountability frameworks to track progress and impact
  • Manage resource allocation across growth initiatives, platform investments, and support commitments
  • Drive operational reviews and continuously improve team processes and delivery velocity
  • Balance multiple competing priorities and communicate tradeoffs transparently

Experience:

• Required Qualifications
  • 13+ years of relevant experience with at least 5 years in senior leadership roles managing cross-functional teams (>100 people)
  • Proven track record leading organizations that include engineering, product, and data science functions
  • Deep expertise in at least two of: payments/fintech, identity/authentication, fraud prevention, or consumer platforms
  • Strong business acumen with demonstrated ability to drive measurable outcomes (revenue growth, cost savings, conversion improvements)
  • Experience managing complex initiatives with significant dependencies across multiple teams
  • Technical background with ability to engage on system design, architecture, and technical tradeoffs
  • Excellent communication and influencing skills with ability to build consensus among diverse stakeholders
  • Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
• Preferred Qualifications
  • Experience in marketplace, e-commerce, or two-sided platform businesses
  • Background building payments or financial products for consumer applications
  • Track record optimizing customer onboarding, conversion funnels, and authentication flows
  • Experience with fraud prevention strategies and balancing security with user experience
  • International or multi-regional platform experience
  • Knowledge of payment network economics and cost optimization strategies
  • Experience managing analytics and operations functions alongside engineering and product teams

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $268,000 - $335,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here. [https://www.lyft.com/careers/life-at-lyft]

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. 

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is looking for a seasoned and strategic Director of Tax to join our Global Tax Team! As a Director of Tax, you will lead and shape the income tax planning function, driving enterprise-wide strategies to optimize our global tax position. You will serve as a key leader and advisor across cross-functional business teams — including product, engineering, legal, accounting, and broader finance — surfacing tax issues, solving complex problems, and delivering actionable solutions while owning critical responsibilities.

Responsibilities

• Define and lead comprehensive US international and global tax strategies aligned with business objectives, minimizing liabilities and optimizing cash flow — including advising on M&A, new market entry, and structuring of global investments
• Serve as the senior advisor on intercompany transactions, ensuring US and international compliance and tax efficiency in cross-border arrangements, including ownership of global transfer pricing policies and strategy
• Lead research and provide authoritative analysis on complex US international tax matters, including Pillar II, GILTI, FDII, BEAT, and inbound and outbound transactions
• Own the quarterly and annual income tax provision process as the senior subject matter expert for US international tax under ASC 740
• Oversee the quantification and management of tax reserves in compliance with ASC 450
• Build and manage relationships with third-party service providers, and serve as a strategic partner to Lyft's finance, accounting, product, engineering, HR, and legal teams to ensure all tax requirements are met
• Lead and mentor a team of tax professionals, fostering a culture of excellence, development, and collaboration
• Anticipate and adapt to shifting regulatory landscapes and business priorities; proactively identify and communicate tax risk and opportunity to senior leadership
• Monitor and assess tax law changes impacting Lyft's business, analyzing legislation, leading scenario modeling, and translating complex tax matters into clear guidance for executive stakeholders

Experience

• 12+ years of progressive corporate income tax experience, with a strong focus on tax planning for multinational corporations with operations in EMEA and APAC
• Demonstrated leadership experience managing tax professionals and cross-functional initiatives at scale
• Deep expertise in US international tax and transfer pricing principles and their application to technology businesses
• Proven track record developing tax forecasts and building sophisticated tax models to support strategic decision-making
• Strong technical knowledge of ASC 740 and ASC 450
• Established ability to cultivate executive-level relationships and communicate complex tax matters clearly to all levels of the organization
• Exceptional project management and organizational skills, with the ability to prioritize competing demands in a fast-paced, high-pressure environment
• Demonstrated ability to balance individual ownership and accountability with broad cross-functional collaboration
• Exceptional verbal and written communication skills, including the ability to translate complex tax topics for non-tax business partners
• Strong attention to detail with an unwavering commitment to accuracy and compliance
• Proficiency in Microsoft Excel and Google Suite; experience with accounting systems are a plus

Preferred Qualifications

• CPA, JD, or LLM in Taxation
• Combined Big 4 or law firm and technology industry experience
• Accounting system experience (Oracle or similar ERP)

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $192,000 - $240,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here. [https://www.lyft.com/careers/life-at-lyft]

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. 

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking an exceptional Senior Director, Strategic Finance to join our leadership team, reporting to the Head of FP&A. This leader will serve as the senior finance partner across several of Lyft's critical business lines: Ads, Lyft Business, and Marketing. This leader will be driving strategic financial decision-making through advanced analytics, consumer tech expertise, and proven ROI frameworks.

This role demands a finance leader with deep experience with lifecycle marketing & LTV who can be a self-starter and translate complex business dynamics into actionable insights and drive measurable performance.

Responsibilities:

Strategic Finance & Business Partnership

• Lead comprehensive financial planning, budgeting, and forecasting for Ads, Lyft Business, and Marketing, including revenue modeling, contract optimization, marketing investment planning, and scenario analysis.
• Partner directly with senior business leaders as their primary finance counterpart, shaping investment cases, challenging assumptions, and ensuring financial rigor in decision-making.
• Own the consolidated financial narrative for these growth businesses in earnings prep, board materials, and CFO/CEO reviews - translating early-stage business performance into a credible story for internal and external audiences.
• Drive forecast updates and quarterly business reviews with sophisticated analysis of business performance across all three LOBs, including WoW and MoM variance analysis, R&O framing, and forward-looking commentary.
• Drive scenario planning and sensitivity analysis to support strategic decisions around new ad products, Lyft Business vertical expansion (e.g., NEMT, dealerships), and marketing channel mix optimization.
• Lead long-term planning for these businesses, including capital allocation recommendations, headcount investment frameworks, and multi-year revenue build models.

• Build, manage, and develop a high-performing Strategic Finance team. Coach and develop Finance talent - not just manage, but actively raise the analytical bar.
• Establish best-in-class financial processes across businesses at different maturity levels
• Foster a culture of analytical depth, intellectual honesty, and proactive business partnership. The team should surface insights before being asked and challenge the business when the numbers don't support the narrative.

Experience:

• 12+ years of progressive FP&A or strategic finance experience, with at least 8+ years in technology companies — preferably in marketplace, platform, advertising, or network-effect businesses.
• Direct experience supporting an advertising or media business. You understand CPM/CPC economics, ad inventory management, sell-through rates, advertiser pipeline dynamics, and the margin profile of a platform ad business. Experience at a company building an ads business on top of an existing consumer platform is ideal.
• Deep experience with growth/performance marketing finance. You've built or managed CAC/LTV frameworks, set channel-level budget guardrails, evaluated incrementality, and partnered with growth teams on spend optimization. You understand that marketing dollars in a marketplace business have second-order effects on supply/demand balance.
• Extensive track record of building and leading high-performing FP&A teams in fast-growth environments, including hiring and developing finance talent.
• Strong executive presence with experience presenting to C-suite leadership. You can walk into a room with the CFO, defend a marketing investment case or challenge an overly optimistic revenue forecast, and be respected for both.
• Outstanding communication skills with the ability to translate complex financial concepts for diverse audiences, from business operators to the earnings prep team.

Strongly Preferred:

• Experience at a two-sided marketplace where you've had to account for supply/demand interdependencies in financial planning, where a rider acquisition investment changes driver utilization, ETAs, and pricing.
• Experience supporting businesses from start-up to scale. Big enough to matter to the P&L and the earnings narrative, but young enough that the forecasting models and financial infrastructure are still being built.
• Familiarity with revenue recognition nuances across business models
• Comfort operating across geographically distributed teams.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the Lyft San Francisco office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco Bay area is $232,000 - $290,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. 

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking an exceptional Senior Director, Strategic Finance to join our leadership team, reporting to the Head of FP&A. This leader will serve as the senior finance partner across several of Lyft's critical business lines: Ads, Lyft Business, and Marketing. This leader will be driving strategic financial decision-making through advanced analytics, consumer tech expertise, and proven ROI frameworks.

This role demands a finance leader with deep experience with lifecycle marketing & LTV who can be a self-starter and translate complex business dynamics into actionable insights and drive measurable performance.

Responsibilities:

Strategic Finance & Business Partnership

• Lead comprehensive financial planning, budgeting, and forecasting for Ads, Lyft Business, and Marketing, including revenue modeling, contract optimization, marketing investment planning, and scenario analysis.
• Partner directly with senior business leaders as their primary finance counterpart, shaping investment cases, challenging assumptions, and ensuring financial rigor in decision-making.
• Own the consolidated financial narrative for these growth businesses in earnings prep, board materials, and CFO/CEO reviews - translating early-stage business performance into a credible story for internal and external audiences.
• Drive forecast updates and quarterly business reviews with sophisticated analysis of business performance across all three LOBs, including WoW and MoM variance analysis, R&O framing, and forward-looking commentary.
• Drive scenario planning and sensitivity analysis to support strategic decisions around new ad products, Lyft Business vertical expansion (e.g., NEMT, dealerships), and marketing channel mix optimization.
• Lead long-term planning for these businesses, including capital allocation recommendations, headcount investment frameworks, and multi-year revenue build models.

• Build, manage, and develop a high-performing Strategic Finance team. Coach and develop Finance talent - not just manage, but actively raise the analytical bar.
• Establish best-in-class financial processes across businesses at different maturity levels
• Foster a culture of analytical depth, intellectual honesty, and proactive business partnership. The team should surface insights before being asked and challenge the business when the numbers don't support the narrative.

Experience:

• 12+ years of progressive FP&A or strategic finance experience, with at least 8+ years in technology companies — preferably in marketplace, platform, advertising, or network-effect businesses.
• Direct experience supporting an advertising or media business. You understand CPM/CPC economics, ad inventory management, sell-through rates, advertiser pipeline dynamics, and the margin profile of a platform ad business. Experience at a company building an ads business on top of an existing consumer platform is ideal.
• Deep experience with growth/performance marketing finance. You've built or managed CAC/LTV frameworks, set channel-level budget guardrails, evaluated incrementality, and partnered with growth teams on spend optimization. You understand that marketing dollars in a marketplace business have second-order effects on supply/demand balance.
• Extensive track record of building and leading high-performing FP&A teams in fast-growth environments, including hiring and developing finance talent.
• Strong executive presence with experience presenting to C-suite leadership. You can walk into a room with the CFO, defend a marketing investment case or challenge an overly optimistic revenue forecast, and be respected for both.
• Outstanding communication skills with the ability to translate complex financial concepts for diverse audiences, from business operators to the earnings prep team.

Strongly Preferred:

• Experience at a two-sided marketplace where you've had to account for supply/demand interdependencies in financial planning, where a rider acquisition investment changes driver utilization, ETAs, and pricing.
• Experience supporting businesses from start-up to scale. Big enough to matter to the P&L and the earnings narrative, but young enough that the forecasting models and financial infrastructure are still being built.
• Familiarity with revenue recognition nuances across business models
• Comfort operating across geographically distributed teams.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval).
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
  Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the Lyft Toronto office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $266,000 - $332,500. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. 

This a new role.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are looking for an Executive Business Partner to support a Director of Engineering, Mapping and Head of Trust & Pay within the Foundations & AI Transformation (Foundations) organization.  You will joining a team of 3 Executive Business Partners managing the calendars of 2-3 leaders.

Our organization coordinates meetings and events, collaborates across the business, and leads org wide initiatives. You will enjoy working in an energetic environment, managing multiple competing priorities, and streamlining hectic days.

Our ideal candidate is incredibly organized, a true team-player, and able to build strong relationships. You make it happen and you’re not afraid to be yourself while uplifting those around you.

Responsibilities:

• Proactively and strategically manage the executive’s complex calendar and meeting coordination, travel, and other administrative tasks;
• Work closely with fellow EBPs to ensure efficient, effective and consistent coverage across all Foundations Leaders
• Manage clear communication between stakeholders, identify gaps in visibility and propose solutions
• Independently and proactively provide solutions to issues and escalate if necessary
• Stay abreast of the leader’s priorities and major projects, serving as a resource for other stakeholders when needed
• Plan off-sites and team events
• Project-manage initiatives and work streams; keeping track of progress, identifying areas for efficiencies, and ensuring timely completion of projects
• Provide peer mentorship and coaching to other Executive Business Partners in the org
• Budget and expense management
• Partner with Office Operations and IT teams to ensure teams have appropriate resources and optimal set-up for in-person, remote, and hybrid meetings

Experience:

• 4+ years experience as an Executive Assistant for a C-level executive
• Ability to anticipate and proactively manage responsibilities and tasks
• Excellent communication and collaboration skills; demonstrated experience building strong partnerships and managing clear communications across stakeholders
• High EQ and ability to build solid relationships across all levels of the organization
• Incredibly detail-oriented with a creative working style
• Great project management chops
• “Roll up your sleeves” mentality; can take even the smallest project and run with it to successful completion
• Brings a growth mindset to the team
• Passion for Lyft!

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $88,000 - $110,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking a visionary and operational leader to act as the "General Manager" for our Claims function. Navigating the complex, high-volume environment of modern mobility platforms requires a world-class risk management organization. This is a dynamic leadership position at the intersection of risk operations, public policy, and corporate strategy, responsible for managing substantial auto liability and casualty exposures.

In this role, you will oversee our Third-Party Administrator (TPA) and carrier landscape, drive aggressive cost-mitigation strategies, and position the Claims organization as the company’s "Early Warning System" for risk. You will be a vital cross-functional partner, translating complex front-line claims data into actionable intelligence for Actuarial, Legal, and Legislative teams to protect our long-term cost of risk. The ideal candidate is an expert problem-solver and tech-forward thinker who balances deep operational expertise with high empathy, capable of leading a resilient team through structural change and navigating ambiguity at scale.

Key Responsibilities

• Claims Strategy & Execution: Define and drive the comprehensive claims strategy for our rideshare operations and associated corporate programs. Ensure end-to-end claim management execution perfectly aligns with the company’s broader financial objectives and risk tolerance.
• Complex Partner & TPA Landscape Management: Architect and oversee the claims provider landscape. Lead the vetting, selection, and integration of claims providers. Set stringent Service Level Agreements (SLAs), conduct rigorous audits, and drive strict accountability to ensure external partners deliver on operational excellence.
• Severe Casualty & Litigation Management: Provide direct oversight and strategic consultation on high-exposure, complex, and high-profile casualty claims. Work hand-in-hand with internal Legal counsel to craft winning litigation strategies, guide appropriate reserving practices, and drive optimal resolutions.
• Predictive Analytics & "Early Warning" Identification: Move the Claims function from reactive management to predictive intelligence. Utilize massive data ecosystems and our Risk Management Information System (RMIS) to spot loss trends, detect fraud vectors early, and provide decision-ready insights to Actuarial and executive leadership before they impact reserves.
• Cross-Functional & Policy Advocacy: Step beyond traditional operational boundaries to serve as a critical liaison between Claims, Product, Engineering, Safety, Legal, and Actuarial. Translate operational data into compelling policy narratives, supporting legislative initiatives and structural reforms that lower the company's long-term cost of risk.
• Team Leadership & Legacy Building: Lead, mentor, and scale a multifaceted Claims organization spanning First Notice of Loss (FNOL), Customer Care, Quality Assurance, and Advocacy. Cultivate a highly engaged culture of continuous improvement, psychological safety, and operational excellence, building a resilient leadership bench.
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Qualifications

• Experience: 15+ years of progressive leadership within Claims Operations, Risk Management, or Insurance Strategy, with heavy emphasis on commercial auto and general liability within the transportation, logistics, or gig-economy sectors.
• Technical Claims Expertise: Deep proficiency in complex casualty litigation, reserving methodologies, and actuarial concepts. Proven track record of driving operational excellence, continuous improvement initiatives, and technological transformation in a fast-paced environment.
• Carrier & TPA Oversight: Extensive experience managing, auditing, and optimizing large-scale external carrier and TPA relationships, ensuring strict compliance with SLAs and aggressive cost-containment goals.
• Tech-Forward Mindset: A proactive innovator experienced in collaborating with Product and Engineering teams to build, enhance, or integrate claims technologies, AI solutions, and automated workflows.
• Executive Communication: Exceptional executive presence with the unparalleled business judgment needed to distill granular operational metrics into compelling strategic narratives for the C-suite, Legal partners, and legislative audiences.
• Empathetic Leadership: 5+ years of senior management experience leading large, distributed operations. A highly collaborative leader fosters a supportive, inclusive environment, seamlessly blending a people-centric approach with strong accountability and performance standards..
• Education: Bachelor’s degree required; JD, MBA, or advanced insurance designations (e.g., CPCU, ARM) are highly preferred.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. As a remote role, the expected base pay range for this position depends largely on geographic location and is $190,240 - $290,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. You can read more about Lyft’s employee benefits here. [https://www.lyft.com/careers/life-at-lyft]

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

 We are looking for an Executive Business Partner to support our Director of Engineering. You will handle the calendar of the executive and coordinate events and meetings for the broader team. You enjoy working in an energetic environment and streamlining hectic days. You are incredibly organized, a true team-player, and able to build strong relationships. You make it happen and you’re not afraid to be yourself while uplifting those around you. 

Responsibilities:

• Complex calendar management and meeting coordination
• Be a team expert and go-to person for business related to your department and executive
• Help prepare presentation materials and briefs for team meetings 
• Project manage tasks to ensure completion of action items
• Keep relevant team members informed and refine communications throughout the company
• Assist with booking travel, including airline, hotel booking, and visas
• Partner with Office and IT teams to ensure teams have appropriate resources
• Budget and expense management 
• Plan team building events and keep a pulse on culture and team morale
• You will report to the Director of Engineering

Experience:

• 2 + years of relevant experience
• Excellent communication and collaboration skills
• Incredibly detail-oriented with a creative working style 
• Can take even the smallest project and run with it to successful completion
• Bring a growth mindset to the team
• Passion for Lyft and the ridesharing community

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $88,000 - $110,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.