The Cloud Automation Engineer designs, builds, and operates automation-first cloud infrastructure platforms using Infrastructure-as-Code (IaC), CI/CD, and serverless automation. The role enables secure, repeatable, and resilient cloud environments through standardized automation, self-service capabilities, and codified governance primarily in Microsoft Azure, with tertiary exposure to AWS. 

This role partners closely with Cloud Platform Engineering, Security, Network, and Operations teams to ensure all automation solutions are secure-by-design, private-network-first, and resilient by default, including full lifecycle support for business continuity and disaster recovery (BC/DR) implemented through IaC. 

What will you do?

​​Infrastructure-as-Code (IaC) & Cloud Automation 

• Design, develop, and maintain Infrastructure-as-Code using Terraform, ensuring infrastructure is reproducible, testable, and auditable. 
• Build and maintain reusable IaC modules aligned with platform standards, security guardrails, and network architecture patterns. 
• Implement automated provisioning, configuration, scaling, and decommissioning workflows for cloud infrastructure and shared services. 
• Define and maintain code repositories following industry BEST PRACTICES and strong code repository governance 
• Design and maintain BC/DR capabilities and recovery environments using Infrastructure-as-Code.  
• Automate recovery environment deployment and support validation/testing routines to ensure recoverability and resilience. 

CI/CD Pipeline Engineering  

• Design, implement, and maintain CI/CD pipelines for infrastructure and platform automation. 
• Integrate testing, validation, and policy enforcement into pipelines to promote safe and consistent changes. 
• Enable repeatable deployments across environments using modern DevOps practices. 

​​​​Azure Automation & Serverless Engineering 

• Build automation solutions using PowerShell, Azure Logic Apps, Azure Automation Accounts, and Azure Functions. 
• ​Develop event-driven and scheduled automation for platform operations, governance processes, and operational workflows. 
• ​Implement robust secret management and secure runtime configuration practices. 
• ​Develop and maintain automation using PowerShell, Python, and Bash scripting.  
• ​Use appropriate scripting/tools to enable orchestration, integration, validation, and operational automation across platforms.

​​Collaboration and Support​ 

• Work closely with other IT teams to integrate cloud network solutions with existing systems and applications. 
• ​​Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems including router, switches, firewalls, wireless controllers and VPN concentrators. 
• ​Maximizing network performance by monitoring activity and utilizing observability tools such as Dynatrace and Azure monitoring. 
• ​Monitoring and maintenance of company-wide AV (Audio-Video) infrastructure – such as conference rooms, collaboration spaces etc.  
• ​Serve as the on-call network engineering for after-hours escalation issues as part of the company on-call rotation schedule.​ 

Modern Observability & Operational Telemetry ​ 

• Ensure automation solutions are observable and operationally supportable by integrating with modern observability platforms such as Dynatrace, Datadog, and Azure-native tooling including Azure Monitor and Azure Log Analytics. 
• Develop dashboards, alerts, and operational insights, enabling faster detection and root-cause analysis (RCA) by using telemetry (metrics/logs/traces) and platform standards. 
• Use modern query languages such as DQL (Dynatrace Query Language) and KQL (Kusto Query Language), with secondary knowledge of SQL, to support troubleshooting, insights, and automation-driven operations

Security & Compliance Engineering

• Embed cloud security and technology security best practices into all automation solutions (identity, secrets, least privilege, logging, secure configuration baselines). 
• Partner with Security teams to ensure automation aligns with enterprise security requirements and audit expectations. 
• Ensure changes are traceable and auditable through source control and deployment records. 
•  Apply a strong foundation in cloud network theory to ensure automation processes are designed with a private networking first priority.  
• Ensure automation supports secure connectivity patterns (segmentation, routing considerations, controlled ingress/egress, and service endpoint/Private Link-style design patterns where applicable). 

What will you need to succeed in this role?

• Undergraduate degree in Engineering or related field with ​​one of the Certifications: AZ-104, AZ-400, Terraform Associate or Terraform Authoring and Operations Professional​ 
• Minimum of 5 years of experience with batch scripting languages 
• ​Minimum 3 years of experience with technology process automation using tools such as Azure Functions, Logic Apps, Automation Accounts, Lambda or Power Platform 
• ​Minimum 2 years DevOps experience 
• ​Relevant certifications such as AZ-104, AWS CloudOps Engineer  
• ​AZ-400 certification is highly desirable  
• ​Minimum of 3 years of experience with Infrastructure as Code technologies such as Azure BICEP, ARM or Terraform. Preference to direct Terraform experience. 
• ​Minimum of 2 years of experience with private cloud networking concepts
• Technical Expertise: Proficiency in infrastructure technology automation, working within cloud platforms such as AWS, Azure, or Google Cloud.
•  In-depth understanding of system automation scripting technologies using common scripting languages such as PowerShell, Bash or Python.  
• ​​In-depth understanding of high availability, disaster recovery, multi-site architecture, serverless micro-service automation architecture, and hybrid cloud service integration is a must.​
• ​Infrastructure as Code Knowledge: Strong understanding of Infrastructure-as-Code concepts and technologies (e.g. Terraform, BICEP, ARM, Git).
• Ability to build Terraform code based on technology infrastructure architecture designs and service catalogue standards.
• Knowledge of Git repository branch strategies and code repo best practices.
• Automation and Integration Skills: Experience with serverless automation tools across hybrid cloud providers to build integration and automation processes based on business need.
• ​Hands-on experience with serverless automation tools such as Azure Automation Accounts, Logic Apps, Functions, AWS Lambda and Data Factory.
• Strong understanding of object-oriented scripting using common script languages like PowerShell, Bash or Python.
• Working experience with vendor API tools for use within automation and integration processes.
• ​Problem-Solving: Ability to diagnose and resolve complex micro-service and CI/CD issues.
• Ability to diagnose and resolve complex micro-service and CI/CD pipeline issues across a hybrid cloud environment.
• Act as SME and tier 3 support for troubleshooting of deployed automation and integration solutions.
• Solving and conducting disaster recovery operations when required
• Communication: Excellent verbal and written communication skills to collaborate effectively with team members and stakeholders.
• ​Project Management: Ability to manage multiple projects and prioritize tasks effectively. 

#LI-Hybrid

The expected base salary range for this position is $64,500 - $114,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#LI-Hybrid

​​Cloud Engineer is a key role as this will automate, evolve, and establish a scalable cloud platform across the company optimizing for self-service and governance. The role will work with both Cloud Native platforms Azure and AWS, leverage tools like Kubernetes (AKS), and Cloud Hosting providers offerings like IaaS, PaaS, and SaaS ensuring consistent experience and high standards are established.

What will you do?

​​Maintain Microsoft Azure cloud infrastructure​ 

• ​​Utilize best practices to ensure backup and recovery techniques for applications on Azure platform. 
• ​Supporting and maintaining Azure cloud infrastructure 
• ​Implementing deploying workloads on Azure virtual machines 
• ​Container technologies i.e. Kubernetes & AKS  
• ​Utilize Terraform code to deploy multiple resource groups, VMs, and VNETs 
• ​Upgrading version and certificates  
• ​Load Balancers, AzurePolicies, AzureKayVault and Tagging 
• ​Expertise in Microsoft Azure Cloud services (SaaS, PaaS and IaaS) 
• ​Monitoring Azure infrastructure and logs 

​​Maintain Azure cloud AKS​  

• ​​Administration of AKS clusters 
• ​Configuring web apps, Azure App services, Azure DNS, Azure traffic manager, App services and Azure Application gateway, 
• ​Managing the Azure Kubernetes Services policies, providing access to different Azure resources ​managing secrets, firewalls, PODS, containers. 
• ​Injecting data in applications  
• ​Troubleshooting cluster related issues
• ​Cluster AutoScaler and load balancers for Azure Kubernetes Service (AKS) using Terraform and worked with scheduling deploying, and managing pods and replicas in AKS
• Working knowledge in deploying CI/CD system using Azure DevOps and Kubernetes container environment​ 

Azure Automation

• ​​Good knowledge of building and supporting CI/CD pipelines using Azure DevOps 
• ​Creating Ansible play books, Dockers and Jenkins 
• ​Working knowledge on json, yaml, Terraform and Helm chart​ 

After-Hours Support 

• Participate on an on-call rotation and be available for out of office hours support when needed 

What will you need to succeed? 

• Undergraduate degree in Information Technology with MS or AWS Cloud Certification desirable
• 3-5 years of hands-on experience in Azure AKS
• Minimum 3 years of good knowledge in building and supporting CI/CD pipelines using Azure DevOps
• Minimum 4 years Azure Cloud Platform
• Minimum 2 years Azure DevOps experience
• Proficient in Administrating Azure laaS/PaaS, Azure Virtual Machines, VNET, Network services, Azure DevOps,
• Hands on experience on SQL Databases, Storages, AzureActive Directory, Monitoring, Autoscaling,
• Hands on experience in Azure Blueprint, Azure Site Recovery and Azure backup
• PowerSheII Automation, Azure Search, DNS,VPU extensive
• 4+ years’ working experience of Azure SQL and Cloud platform
• Strong understanding of Terraform
• Hands on experience on Load Balancers, AzurePolicies, AzureKayVault and Tagging
• Expertise in Microsoft Azure Cloud services (SAAS, PASS and IAAS)
• Monitoring Azure infrastructure and logs
• Strong knowledge of Azure Networking, Azure Virtual Machines, Azure Active Directory
• Experience with Load Balancers, AzurePolicies, AzureKayVault and Tagging
• Experience with Cloud and other traditional monitoring technologies, as well as hands on experience instrumenting alerts based on aggregated logs and analytics output.

#LI-Hybrid

The expected base salary range for this position is $64,500 - $114,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

What you will do:

• Develop and maintain strategic partnerships with vendors, including external IMEs, Lawyers, and other 3^rd party vendors. 
• Responsible for the relationship management of vendors for the Preferred Partner Network for Accident Benefits, Casualty & Legal 
• Accountable for the overall performance of vendor partners. 
• Monitor and enforce vendor compliance with contractual and service level agreements (including third party privacy, compliance and reputational risks).
• Manage and resolve any issues or customer/broker/internal escalations related to the vendors and their services. 
• Collaborate with the Claims leadership, adjusters, and other stakeholders to ensure alignment of the vendor program with the business objectives and customer needs. 
• Collaborate with procurement on RFP and contract renewals.
• Negotiate with external vendors on contract renewal and compliance, while being mindful of cost containment and savings to impact bottom line revenue. 
• Support the transition and integration of Unica vendors to Gore, where required
• Collaborate with Project Managers to ensure project timelines are met and work is completed in a timely manner
• Train and educate vendors and internal staff on where required 
• Research and implement new technologies and tools to program and vendor capabilities 
• Oversee vendor performance & identify improvement opportunities 
• Analyze and report on the vendors' performance metrics 
• Drive vendor service excellence. 
• Identify and implement opportunities for process improvement, cost reduction, and innovation 
• Prepare and present reports and recommendations to senior management and business partners. 
• Regular vendor office visits and face to face meetings with vendor partners where required 
• Monitor and manage regular audits and review of external vendor operations 
• Conduct regular audits and reviews of the vendors' operations, processes, and systems to ensure compliance, quality, accuracy, and timeliness of the appraisals. 
• Develop and enforce Vendor Action Plans based on audit findings. 
• Identify third party risks including privacy and regulatory breaches and/or potential reputational risk and inform as per internal processes. 
• Retain and maintain accurate records of vendor meetings, agendas and action plans. 
• Share feedback with Gore Mutual’s Procurement Team highlighting any contractual breaches. 

What you will need to succeed:

• Post secondary education, undergraduate degree or related experience
• 5-10 years relevant work experience
• Minimum of 5 years of experience in managing external vendors or adjusting claims, preferably in Accident Benefits, Casualty and Legal is an asset
• Strong knowledge of vendor management processes, standards, and tools
• Strong relationship/interaction and negotiation skills
• Experience in performance management and action planning for vendors
• Previous experience leading the onboarding and off boarding of vendor
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze data, identify trends, and make recommendations.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Willingness to travel as needed to visit the vendors and their locations
• Ability to lead small projects end to end and drive project outcomes
• Build business cases to showcase benefits of vendor management program and new vendors

The expected base salary range for this position is $81,000 - $131,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#INDHP
#LI-HYB

Are you ready to make a significant impact in the world of casualty claims?

As a Claims Specialist, Casualty you will be at the helm of managing high-severity and complex casualty claims, including those in litigation. Your role will be pivotal in ensuring fair and efficient resolutions, conducting comprehensive file reviews, and mentoring junior claims handlers. Join our dynamic team and leverage your expertise to navigate intricate cases, collaborate with cross-functional teams, and stay ahead of industry trends. Your contributions will directly shape the future of our claims operations and drive our success.

What will you do? 

• Investigate, evaluate, negotiate, and settle moderate to severe bodily injury claims, as well as property damage liability claims
• Proactively manage your desk by adhering to deadlines, keeping clear notes, and maintaining timely and accurate reserves
• Mentor other more junior team members
• Support special projects as needed

Qualifications: 

• 5-10 years handling of moderate to severe casualty claims
• Prior experience in mentoring and technical evaluation
• Strong analytic and negotiation skills
• University or college degree
• CIP, FCIP or CRM designations an asset
• Proficient in investigation, evaluation, negotiation and settlement of claims
• Strong problem-solving skills
• Demonstrated willingness for continued development
• Travel may be required

Permanent, Full-Time 

Hybrid: This is a hybrid role. Please note, regular in-person workdays at our Cambridge Office or Toronto Office are expected minimum of two a week.

The expected base salary range for this position is $67,000 - $117,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

Commercial Auto Underwriting Specialist

The ​Commercial Auto Underwriting Specialist - Auto​ is responsible for the underwriting integrity of the Auto portfolio.  They are a technical lead for Auto underwriters and are responsible for underwriting referrals, providing training specific to Fleet & Garage underwriting, mentoring underwriters and the maintenance and updates of the Commercial wordings and guidelines.

What you will do: ​

• The Commercial Auto Specialist will be a key contributor in the IRCA Quality program for brokers, and underwriters, including the creation of TFR questionnaires, file selection processes, reporting format
• They will support the review and updates of existing underwriting manuals, process documents and authorities so that it aligns to the new IRCA Quality program.
• ​​​The Commercial Auto Specialist is responsible for the Technical File Reviews (TFR’s) and Focused audits (QAR’s) of the IRCA & Fleet underwriters including selection of files for audit, delivering results and coaching on areas improvement in conjunction with the Underwriting Excellence Manager.
• ​Collects trends from all audits and engages the appropriate business areas to develop solutions to close gaps in underwriting rules, training, guidelines and processing instructions.​​
• ​​The Commercial Auto Specialist will support training and mentoring of the IRCA & Fleet underwriters on technical underwriting knowledge. This includes formal training as well as individual mentorships.
• The Commercial Auto Specialist will support the determination of training needs, developing training content and ensuring the training is delivered consistently.
• The Commercial Auto Specialist will contribute to the maintenance of the Commercial Auto underwriting guidelines. They will propose updates and additions as needed using audits and training as input.
• The Commercial Auto Specialist may assist in interpretation of Auto wordings as necessary to support Claims and Underwriting departments.
• Will assist the Manager, Underwriting Excellence with the annual Commercial Auto Underwriting Authority cascade, including recommending changes based on results of TFR’s.
• Will support the investigation and response to any Ombudsman complaints.
• Will support the Product and Pricing teams, as necessary, on any IRCA FSRA filings
• Support internal and external audit requests and implementation of any resultant actions

What you will need to succeed:

• Post Secondary Education
• CIP designation is required, FCIP, CRM is an asset
• 10+ years Commercial Auto underwriting experience
• Underwriting proficiency in IRCA, Fleet and Garage Auto lines of business
• Experience in auditing and delivering audit results
• Experience in delivering technical underwriting training
• Deep understanding of auto regulations and products
• Experience of policy systems and standard operating processes

Required Skills:

• Strategic focus 
• Agility
• Critical Judgement and Decision Making
• Effective Communication
• Business Acumen
• Understanding of Underwriting Risk & Compliance
• Underwriting Process and Pricing
• Knowledge of Insurance Products

Location: Cambridge or Toronto- This is a hybrid work model and requires the individual to work in office on Tuesday’s and Thursday’s.

The expected base salary range for this position is $67,000.00 - $117,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#INDHP

#LI-HYB

The Recovery Adjuster is responsible for handling Recovery files of small to moderate severity and complexity, for all lines of business including Auto, Property, Commercial and Liability files. The adjuster will be responsible for investigating, reviewing, evaluating, negotiating and settling Recovery files for all business lines.  

The adjuster will be expected to demonstrate strong judgment and analytical skills in order to maximize recovery results and provide superior customer service while adhering to Gore Mutual’s internal policy and procedures while ensuring accurate reserving is in place and the anticipated Subrogation recovery is updated accordingly in the file.  Files may be pursued through inter-company arbitration or litigation.  

In addition to maximizing recoveries, the adjuster will also manage and guide their files on controlling expenses by ensuring accuracy and consistency in invoices received and paid accordingly. 

What you will do: 

HANDLE LOW TO MODERATE COMPLEXITY RECOVERY FILES:

• Review, investigate and assess new claims as they are referred and ensure that required expert vendors are involved in a timely manner.  
• Ensure that responsible parties are placed on notice and send the Demand and Subrogation documents to the responsible parties.  
• Engage legal counsel as soon as the need is identified and when appropriate. 
• Ensure that legal limitation dates are protected where we intend to pursue recovery or are still investigating, while also ensuring our clients are kept apprised of recovery efforts.  
• This role will also require that they prepare detailed reports for the Recovery Team Leader or Specialist for settlement authority requests and abandonment requests. 

ATTEND SETTLEMENT CONFERENCES, MEDIATIONS, PRE-TRIALS, TRIALS:

• Attend settlement conferences, mediation, pre-trials, and trials as required with our legal counsel.  
• Provide settlement instructions to legal counsel in pro-active efforts to resolve files in a timely manner using Alternative Dispute Resolution such as mediation/arbitration when possible.   
• Prepare files for pre-arbitration officer for inter-company arbitration process and attend hearings when possible and where pre-arbitration does not resolve the matter. 

PROVIDE DIRECTION TO CLAIMS HANDLERS ON RECOGNITION AND SUPPORT FOR RECOVERY:

• Collaborate with and provide direction to front line staff based on the claim circumstances around what evidence is required to enhance our chances of a successful recovery.   
• Ensure evidence is secured and/or retained and that the initial subrogation investigation is addressed. 

CONTROL RECOVERY EXPENSES:

• Review all invoices received for accuracy and legitimacy, issue payment accordingly.   
• Obtain budgets from recovery vendors prior to engaging their services to ensure it makes economic sense to pursue the recovery.  
• Ensure the expense of investigating and pursuing the recovery claim is not more than 35% of the value of the potential recovery amount. 

NEGOTIATE SETTLEMENT OF RECOVERY FILES:

• Negotiate directly with responsible parties, their insurers or other representatives to arrive at the highest possible settlement amount, in a timely manner.  
• Ensure releases are properly worded before signing on behalf of Gore Mutual and that the Insured’s interests and Gore’s interests are protected. 
• Ensure that Recovery payments are received within a timely manner and the insured’s deductible is reimbursed accordingly if applicable. 

What you need to Succeed:

• College or University degree preferred
• 1-3 years Auto Claims, Property Claims, or Casualty Claims experience required
• 1-3 years of Subrogation experience preferred
• CIP designation or in-progress preferred 

Hybrid: We are a hybrid company and work 2 days per week in-office. This role has the flexibility to attend either our Cambridge or Toronto office, with one day per quarter required in our Cambridge office.

The expected base salary range for this position is $52,500 - $86,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

 Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

Are you driven by data, inspired by innovation, and eager to shape the future of insurance?

Join a fast-growing Canadian P&C insurer where you'll play a pivotal role in advancing our Actuarial Services function. We're building on a solid foundation—powered by cutting-edge technology, a robust enterprise data analytics team, and bold investments in AI. With this groundwork in place our talented team is now focused on scaling and refining our capabilities.

We're looking for bright, analytical minds to help bring our strategy to life. If you're passionate about solving complex problems and want to explore Pricing, Underwriting, and Claims, we want to hear from you.

Senior Data Scientist

We're looking for a Senior Data Scientist to join our growing team and build the next generation of predictive analytics solutions. In this role, you won’t just be crunching numbers, you’ll be using machine learning (ML) and artificial intelligence (AI) models to transform raw data into powerful insights that drive our business forward.

This is an opportunity to directly contribute to our core operations, working alongside a supportive team who are invested in your growth. If you have a passion for data and a desire to see your work make a tangible impact, this role is for you.

What you'll do:

• Deliver value through data-driven algorithms and models: You will apply the right mix of ML and AI to solve high-impact business problems. You’ll partner with stakeholders to select and defend the best model architecture and explainability approaches to balance performance, interpretability, and trade-offs.
• Embed ML/AI into core business capabilities: You will build deep expertise in P&C insurance workflows and translate that knowledge into practical ML/AI-powered analyses, decision tools, and visualizations that improve how work gets done.
• Partner with stakeholders to ensure adoption, value, and model integrity: You’ll align with stakeholders on goals and success metrics, then pressure-test solutions against real constraints to ensure they’re feasible and valuable. You will communicate your insights and recommendations with clarity and confidence to both technical and non-technical audiences.
• Invest in Your Future: We're committed to your professional development. You'll engage in project-specific research to continually grow your skills and have the unique opportunity to collaborate with our Claims and Finance departments.

 What You’ll Need to Succeed

• Education: You have a master’s degree in a quantitative or technical discipline
• Experience: You have 3–5 years of experience in an ML/AI development role, with experience deploying ML / AI models into production and associated governance procedures.
• Technical Skills: You have a broad understanding of modern ML architectures, familiarity with cloud and ML platforms. You have strong Python programming skills and experience with various ML libraries.
• Core Competencies: You have excellent analytical, quantitative, and critical thinking skills. You are highly analytical and use your communication and collaboration skills to engage with stakeholders to solve problems.

If you're ready to be a core part of our mission and make a tangible impact from day one, we want to hear from you.

#LI-Hybrid

The expected base salary range for this position is $79,500 - $129,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

The Manager, IT Service Management (ITSM) is accountable for the end‑to‑end leadership, governance, and continuous improvement of core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Event Management. This role reports into Director, ITSM & Service Management.

This role serves as both an operational leader and strategic partner, ensuring IT services are reliable, resilient, and aligned with business objectives. The Manager, ITSM leads teams responsible for restoring service during disruptions, preventing recurrence through root cause analysis, enabling controlled change, and driving proactive service improvement through data‑driven insights. The role works extensively across Technology and Business teams, providing enterprise‑level coordination, governance, and executive reporting, and acts as a trusted advisor to senior leadership on service performance, risk, and operational maturity. 

What will you do in this role:

Manage a Team of Incident and Problem Management Specialists

• ​​Provide coaching, mentoring and performance management to direct reports.
• Maintain equitable afterhours and weekend work schedules (Incident response and support coverage).
• Assign work activities, project deliverables, product training, troubleshooting and research assignments etc.   
• ​Facilitate 1:1s, team ceremonies, and skills development aligned to ITSM best practices. 
• ​Ensure appropriate on call, after hours, and weekend coverage for major incidents and critical services. 
• ​Build cross training and succession capability to support service continuity. 

 Responsible for the Development, Implementation and Governance of the core ITSM processes

• Define, implement, and govern ITSM processes in alignment with ITIL and organizational standards. 
• Lead P1/P2 incident response, escalation, communications, and post incident reviews. 
• Oversee Problem Management, including root cause analysis, corrective actions, and trend analysis. 
• Govern Change Management practices, including change lifecycle controls, CAB participation, and risk assessment. 
• Ensure Knowledge Management practices support effective resolution, reuse, and organizational learning. 
• Oversee Event Management practices to enable proactive detection and prevention of service disruptions. 
• Drive continuous improvement to reduce service impact, improve stability, and meet availability targets. 

TSM Strategy, Roadmap, and Governance

• ​​Contribute to and shape the ITSM strategy and multi year roadmap, aligning process maturity improvements with business and technology priorities. 
• ​Participate in IT governance forums, risk reviews, and operational committees. 
• ​Ensure ITSM processes align with enterprise standards for risk management, compliance, audit readiness, and operational resilience. 
• ​Identify improvement opportunities based on performance data, lessons learned, and emerging best practices. 

Cross‑Functional Leadership and Enterprise Coordination

• Act as the primary ITSM liaison with DevOps, Architecture, Infrastructure, Security, Business Continuity, Risk Management, Compliance, PMO, and Process Governance teams. 
• Coordinate cross functional responses during major incidents, changes, and service disruptions. 
• Ensure ITSM processes are integrated with delivery, security, continuity, and risk management practices. 
• Support enterprise initiatives requiring ITSM input, readiness assessments, or operational transition. 

Performance Management, Metrics, and Executive Reporting

• Define, monitor, and report ITSM KPIs and KRIs across all ITSM capabilities. 
• Produce enterprise‑level dashboards and executive reporting covering service performance, risk indicators, trends, and improvement initiatives. 
• Present insights, findings, and recommendations to senior and executive leadership. 
• Use data to drive fact‑based decisions, risk mitigation, and service improvement outcomes. 

What will you need to succeed in this role:

• Community College/Undergraduate degree in Computer Science, Programming
• Certifications: ITIL (required), CMMI DevOps (preferred) 
• 10-15 years' experience in ITSM leadership across multiple process domains 
• 5-7 + years of experience in People Leadership/Management( Team size of 3+)
• 5-7 years' experience in Process Governance (developed, written and implemented process) 
• Strategic planning and roadmap development 
• Executive communication and presentation 
• KPI/KRI definition and dashboard reporting 
• Cross functional and matrix leadership 
• Risk and compliance awareness 
• Data analysis and trend identification 
• ITSM tooling literacy (e.g., ServiceNow) and testing collaboration 

#LI-Hybrid 

The expected base salary range for this position is $118,500 - $168,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your home, you’ll investigate, negotiate, and resolve losses on site, complete detailed damage scopes and valuations, interpret policy coverage, and support fair claim outcomes. You’ll also act as a trusted service ambassador for Gore Mutual, partnering with customers, brokers, and internal teams, while representing the organization during catastrophe response initiatives and other formal claim proceedings as required. 

What will you do? 

• Manage assigned claims within the designated territory, setting clear expectations with customers, coordinating vendor involvement, and ensuring timely, high-quality claim attendance and service delivery.  

• Investigate and document losses thoroughly, including site inspections, photo capture, recorded statements, damage summaries, sketches, and collection of all required documentation (contracts, leases, financials, reports, etc.).  

• Assess coverage and exposure, identifying limitations, subrogation and fraud opportunities, completing loss reserving, issuing payments as required, and sending underwriting risk alerts.  

• Administer claim requirements and controls, providing required forms and communications, maintaining accurate file notes and tracking, and escalating issues as needed.  

• Perform additional duties as required in support of effective and compliant claims handling. 

• Conduct rotational field attendance as required within assigned territory to manage claims efficiently.  

• Manage assigned claims end-to-end, setting clear expectations with customers throughout the claim lifecycle.  

• Gather, review, and provide all required claim documentation and information (e.g., policies, forms, inventories, leases, contracts, financials).  

• Assess losses through site inspections, photo capture, damage summaries, and recorded statements as needed.  

• Identify and address coverage issues, exclusions, fraud concerns, subrogation opportunities, and underwriting risk alerts.  

• Coordinate vendors, outlining scope, deliverables, and expectations, and track expenses, reserves, and manual payments.  

• Maintain accurate file documentation, loss reserving, and time management to ensure quality, timeliness, and service standards.  

• Perform additional related duties as assigned. 

 What will you need to succeed? 

• Minimum 5 years’  property adjusting experience. 

• Minimum 3 years' experience as a Field Adjuster  

• In depth understanding of building damage scoping practices 

• Detailed knowledge of 1st Party Property Coverages 

• Strong communication skills and de-escalation methodologies 

• Excellent customer service skills with the ability to manage multiple stakeholders 

• ​Business acumen with effective time and desk management  

• ​Experience interpreting & applying contract law  

• ​Financial analysis, multitasking, and confident communication 

Work Arrangement: This role is a remote field position assigned to a territory in the North GTA and surrounding area with ongoing access to a company vehicle. You will be required to attend our Cambridge office once or twice per month. 

The expected base salary range for this position is $56,000 - $103,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. 

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position. 

 Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs. 

Gore Mutual is looking to add an Auto Appraiser to the team. Our Auto Appraisers deliver an exceptional claims service experience to our vendors and customers through the inspection and estimation of automobile physical damage and for indemnity control. Reporting to the Team Leader Auto Appraiser, this role will also prepare estimates, total loss evaluations, and branding forms to provide timely resolution of claims.

What will you do?

• Review estimates from vendors, recommend opportunities and negotiate changes
• Inspect vehicles, prepare estimates, and complete damage appraisals
• Complete government salvage branding forms and total loss evaluations
• Assist Claims Advisors with estimate explanations, appraisal problem solving, and other damage and repair appraisals with customers
• Indemnity and severity management, ensuring that estimates are reasonable and fair to restore vehicle to pre-loss condition
• Field work may be required on an as needed basis

What will you need to succeed?

• Minimum 3 years’ experience as an auto appraiser is required
• ICAR on-going training and/or Platinum certification is preferred
• Comprehensive knowledge of automobile repair procedures and ability to identify vehicles, parts, and damages
• Strong technical understanding of Audatex estimating, car design and vehicle systems
• Ability to identify damages, judge repairability and time requirements
• Excellent customer service, organizational and time management skills
• Ability to work well under pressure with minimal supervision

Please note that this role operates in a hybrid environment, with one day a week expected in our Cambridge Ontario office.

The expected base salary range for this position is $56,000 - $103,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.