Are you a leader who’s looking for your next opportunity to grow and develop an amazing team? Can you take a clear vision, empower your team, and turn it into something big? You know that the success of any company is tied to the customer experience and team engagement—and that’s where you come in.

As a Manager, CSM (16-month contract), you will report directly to our Sr Director of Customer Success, and be responsible for leading the Strategic CSM team at Thinkific. In this role you will have three core areas of focus: 

1. Team Leadership: You’ll run daily team operations, lead team meetings, and monitor and forecast on KPIs. You will also mentor your direct reports, and foster a culture of accountability, growth, and excellence. 
2. Customer Success: You’ll ensure our highest value Plus customers achieve measurable outcomes with Thinkific. From joining key customer calls to handling escalations, you’ll use your relationship-building and problem-solving skills to strengthen partnerships, maximize satisfaction, and drive long-term retention. 
3. Business Impact: You’ll play a key role in driving revenue growth for Thinkific by designing and implementing strategies to increase renewal rates and drive expansion across your portfolio. This will require working closely with all Customer Experience leaders, and cross-functionally with a number of different teams, including: Sales, Product, Marketing, and Revenue Operations. 

Job Duties:

• Lead and develop a group of Customer Success Managers who manage our highest-value clients. This includes leading regular call coaching sessions. 
• Run day-to-day team operations, including weekly meetings, renewal/expansion forecasting, and strategic planning.
• Identify operational inefficiencies and create effective, repeatable processes to reduce them.
• Build relationships with our customers, and take the lead in resolving complex customer challenges (in partnership with other teams within Customer Experience and across Thinkific, such as Sales, Support, Product)
•  Act as the Voice of the Customer for the Plus Product roadmap, impacting the direction and deliverables 
• Work closely with our Sr. Director of Customer Success to develop and execute on a long-term growth strategy, and develop meaningful ways for CSMs to add value along the customer journey 
• Achieve and maintain strong KPIs among the team, including: renewal rate, expansion ARR, and NRR. You will also work closely with our Commerce team to drive the adoption of Thinkific Payments and grow GMV. 

The person we have in mind likely:

• Has 4+ years of experience managing customer accounts and at least 3 years of experience managing individual contributors and leaders (Enterprise SaaS experience is highly desired) 
• Has a successful track record of managing a book of accounts with low churn, high net revenue retention, and high customer satisfaction 
• Demonstrates excellent team building, leadership, and 1-on-1 coaching skills 
• Possess strong project management, problem-solving, and change management skills 
• Is fanatical about Customer Success can understand customer needs and challenges 
• Rarely miss a task or follow-up by putting your organization skills and strong attention to detail to use
• Perform well under pressure and can handle emergency situations on the fly 
• Loves to learn and grow, and knows how to give and receive radically candid feedback

We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range base of $105,000 - $130,500 - $155,000 designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.

For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

Are you someone who is naturally curious, embraces a growth mindset, and is eager for an exciting opportunity that will push you out of your comfort zone? We're looking for an Account Executive to join us at Thinkific.

In this role, you'll own the full sales process — from lead to close — focused on acquiring mid-market and enterprise customers and maximizing revenue. You'll work with prospects to understand their goals, showcase the power of the Thinkific Plus platform, and create a world-class customer-centric experience. This segment benefits from a fast-to-mid-length sales cycle, a great product, and real professional growth opportunities.

You'll be at the forefront of our customers' journeys — helping businesses create, market, sell, and deliver online courses and communities at scale. You'll also be a key part of a growing segment, bringing strategic thinking and a hunter's mentality to a high-impact selling motion.

Your goal will be to source new potential customers, understand their business, needs and goals and effectively educate them on how Thinkific can meet their business objectives. Here’s how you’ll accomplish this: 

• Hunt, develop, and close net-new accounts, aligned with our target ICP for learning, enablement, and customer education
• Run a consultative, customer-centric sales process from initial outreach through discovery, product tours, and closing — using SPICED/MEDDIC frameworks to keep pipeline forecastable
• Collaborate cross-functionally with Marketing, Product, and Customer Success to influence roadmap priorities, ensure seamless onboarding, and drive customer satisfaction and retention
• Act as the voice of the customer by sharing market intelligence, buyer trends, and competitive insights to inform product positioning and go-to-market strategies
• Conduct deep discovery and ROI-based selling, crafting business cases that quantify the value of modern learning platforms
• Deliver compelling demos and executive presentations to senior decision-makers (L&D, HR, Enablement, Operations, and C-suite)
• Lead contract negotiations, handle objections, and close deals in a way that ensures client satisfaction while meeting or exceeding targets
• Maintain accurate pipeline hygiene, opportunity tracking, and forecasting in Salesforce, using data to continuously refine your sales approach

The person we have in mind likely:

• Has at least 5+ years of experience in a customer-facing, business development, or sales role, with a focus on generating pipeline
• Has at least 1–2 years running full sales cycles, including owning the close
• Has a proven track record of quota attainment and consistent outperformance
• Loves hunting for their own opportunities — doesn't wait for leads to come to them
• Is comfortable juggling multiple accounts, opportunities, and activities simultaneously, and knows how to prioritize effectively
• Believes in consultative, customer-centric selling
• Is comfortable making phone calls and building relationships through direct outreach
• Is a team player who wants to work alongside others to have a big impact on a scaling sales function
• Is data-driven and able to self-diagnose what is working — and what can be improved — in their sales approach
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a total compensation opportunity (OTE) of  $140,600 - $175,800 - $211,000 (base salary + commission) in Canada, designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.

For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We’re also committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

Are you a data engineer who loves writing code, or a full-stack developer with a knack for data? Either way, we'd love to talk. We're looking for an Intermediate Data Engineer to join us at Thinkific

As an Intermediate Data Engineer on our Data team, you'll be closely collaborating with engineering teams, designers, and stakeholders across the company to solve data problems that span the full stack — from pipelines and infrastructure to customer-facing data products. You'll be part of a small, dynamic team — the problems you'll work on won't always come with a neat brief, and we need someone who takes ownership and runs with it. Reporting to a Principal Data Engineer, your work will directly impact both internal decision-making and customer success.

Your goal will be to help shape our data products and infrastructure to have a top-line impact on our company goals. Here's how you'll accomplish this:

• Take ownership of undefined problems — dig in, scope the work, and ship solutions, whether that's a pipeline, a dashboard, a tracking implementation, or something we haven't thought of yet
• Ship customer-facing analytics dashboards and features — this is production code, not just SQL and charts
• Work directly with engineering teams to implement tracking services across our products
• Interface with teams across the company who need data solutions, translating fuzzy requirements into concrete deliverables
• Raise the bar on technical quality across the data team — through architecture decisions, reducing tech debt, code reviews, and bringing software development best practices to a high-performing data team
• Work with your team to conduct new technology research; bring fresh ideas and concepts to bear on how we integrate AI into our data workflows

The person we have in mind likely:

• Has 3–5 years of experience working across data engineering, full-stack development, analytics, or some combination — we care more about range than a specific title
• Has solid data engineering experience — you've built and maintained pipelines, worked with warehouses, and understand data modeling and quality
• Has full-stack development experience — you've shipped production code that users interact with, not just internal tooling
• Has hands-on experience with dbt and BigQuery or similar stacks (Snowflake, Databricks, etc.)
• Is self-motivated and resourceful — you ship things, communicate clearly across technical and non-technical teams, and are always looking to level up
• Is comfortable working across the stack and across disciplines; you don't need to be an expert everywhere, but you're not afraid to jump in
• For reference, our current stack is primarily dbt (SQL) with Python for data work, Looker for our Analytics layer, and React, TypeScript (with some Ruby), and embedded Looker on the product side — but we're more interested in your engineering fundamentals than specific language experience.
• Loves to learn and grow, They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

These things would also be nice, but we think you could learn them on the job:

• Experience with LLM/agent development — building AI-powered data products, automated workflows, or integrating LLMs into data pipelines and analytics
• Experience with GCP and Terraform
• Any exposure to ML
• Experience white-labeling a BI tool or embedding analytics into a customer-facing product
• Experience building or maintaining event tracking systems
• Familiarity with modern data stack tools beyond dbt/BigQuery (Airflow, Dagster, etc.)
• Experience working in startup-style environments or autonomous teams within larger orgs
• Experience working in a SaaS environment

We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range base of $88,200 - $110,200 - $132,200 designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.

For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

Are you excited by the opportunity to shape how customers experience Thinkific from pre-sale to launch and beyond? We’re looking for a Director, Technical Services to join us at Thinkific. 

As the Director, Technical Services, you will own the strategy and execution for leading three critical functions: Sales Engineering, Professional Services, and Launch, to ensure our customers' technical success and realization of the full power of the Thinkific platform. You will design and operationalize a world-class technical journey that combines pre-sales excellence, optimized launch journeys, and high-value technical service offerings. Your work will directly impact driving revenue, accelerating time-to-value, and maximizing Net Revenue Retention (NRR). 

This is both a strategic and highly operational role. In its current phase, approximately 70% of your time will be spent directly leading and scaling three critical functions: Sales Engineering, Professional Services, and Launch, while roughly 30% will focus on designing, building, and documenting the systems that power the program.

Your goal will be to drive retention and adoption while leading a high-performing technical services organization. Here’s how you’ll accomplish this:

Pre-Sales, Launch, and Professional Services Excellence

You will directly own ensuring technical success from the first demo to a successful launch and beyond for high-value prospects and most complex customers. This includes:

• Lead and scale a high-performing organization encompassing Sales Engineering, Implementation Specialists (Launch), Professional Services, and Consulting. This includes responsibility for the mentorship, performance, and professional development of the team leaders.
• Build the Professional Services Practice: Define and iterate on our Professional Services offerings and collaborate with RevOps on pricing and packaging new services, ensuring we provide high-value consulting, custom migrations, and technical integrations that help our most complex customers succeed.
• Collaborate Cross-Functionally: Act as the voice of technical services within the organization. Work with Product and Engineering to provide feedback on customer needs, and with Sales to ensure our technical capabilities align with our go-to-market strategy.

Operationalize for Scale 

In addition to managing and growing a high-performing technical services team, you will design and operate a high-leverage, scaled operational framework to ensure the department is operating effectively and driving feature adoption across the broader technical services department. Specifically, you will:

• Establish a data-driven framework in partnership with Customer Success and Sales leadership for identifying time-to-value challenges and poor feature adoption, growth opportunities, and segment-specific intervention triggers across the customer base/Thinkific platform adoption.
• Define and operationalize clear signal thresholds in partnership with Product and Engineering to address new feature adoption rates, technical roadblocks or integration challenges, and post-launch customer engagement that determine engagement pathways.
• Lead high-profile projects and drive key feature adoption initiatives, including hiring, complementing your primary program development responsibilities for the technical services team.

The person we have in mind likely:

• Has 10+ years of experience in technical customer-facing roles (Consulting, Professional Services, or Technical Account Management), with at least 5 years in a leadership position at a SaaS company.
• Is a proven leader, you have experience managing multi-disciplinary teams and have a track record of hiring, coaching, and retaining top technical talent.
• Has technical depth, you understand the SaaS model inside and out. You are comfortable discussing APIs, SSO, webhooks, and complex integrations, and you can translate this tech-speak into plain language for any audience.
• Is a strategic thinker who looks beyond day-to-day execution and designs scalable processes that work just as effectively for 1,000 customers as they do for 10.
• Is a strong communicator: You are a compelling storyteller who can speak to executive stakeholders and technical individual contributors with equal confidence.
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business. 

These things would also be nice, but we think you could learn them on the job: 

• Has experience in the E-learning or Learning Management System (LMS) space.
• Has previously built a Professional Services organization from the ground up.
• Has built and managed teams that include employees and contractors
• Are familiar with tools like Salesforce, Zendesk, and Jira.

We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range of $150,000 - $180,000 CAD in Canada plus variable compensation aligned to individual and company performance, designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.

For high-demand or hard-to-fill positions like this one, we may hire above the midpoint for candidates who bring exceptional experience, skills, or impact potential.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.       

We’re looking for a Principal Engineer to join us at Thinkific. As a Principal Engineer at Thinkific, you’ll act as a force multiplier, making our engineering team better by advocating for best practices and helping fellow engineers find ways to level up their skills. You will act as a bridge to match business and technical strategy and influence the longer term technical roadmaps of our systems and overall architecture. You’ll speak to the technical aspects of the product, connect planned work for multiple products to business strategy, and most importantly, influence others around you towards these goals. 

Here’s how you’ll accomplish this: 

• Own a strategic area within R&D from a technical perspective - your objective is to ensure business success and impact through technical decisions and implementations.
• Own overall architecture, collaborate on prioritization of work, implementation details, technical stack decisions, and overall health of systems and features within your domains, ensuring alignment with higher level technical strategy and guiding principles as set out by the Lead Architect.
• Work with engineering leaders and the Lead Architect to develop the roadmap and break things down into smaller tasks for engineering teams.
• Work with senior, staff, and senior staff engineers who will own, develop, and maintain systems & features within the domains you oversee, ensuring they are following the direction and vision you have set.
• Partner with the Director of Engineering to stay updated on business strategy into the future and pair with them on ownership of the domains, the principal from the technical perspective and the director from the strategic & organizational perspective.
• Be responsible for writing and reviewing technical documentation in your business and technical domain, and sponsor other engineers within your area to maintain, add, and update as well.
• Own SaaS metrics relating to your domains, like COGs, and be accountable for the overall costs, reliability, and scalability of your domains in relation to business value. 
• Maintain visibility outside of the organization, regularly contributing to the engineering blog, giving talks at conferences, and overall influencing engineering culture inside & outside the organization.
• Review technical proposals for other engineers and help them level up by mentoring them and helping them solve complex problems.
• Play an active role in our hiring process to help us continue to scale our Engineering team, from suggesting skills gaps, to interviewing candidates, to conducting assignment reviews.
• Participate in on-call rotations as required, troubleshooting production issues to maintain service reliability.

The person we have in mind likely:

• Has experience working in a principal engineering or architect role
• Has experience leading multiple teams (20+ Engineers)
• Has 3+ years of experience in a staff engineering role

• Has 10+ years of experience working in the engineering profession
• Displays an expert-level knowledge of software design and architecture, and has experience with writing technical specifications
• Understands the needs of customers and users and is comfortable interacting with customers on a regular basis
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

These things would also be nice, but we think you could learn them on the job:

• Previous experience in a SaaS environment using a shared code and infrastructure model
• Experience architecting cloud-native solutions 
• Expert-level knowledge of one or more web frameworks
• Business analysis and requirements gathering experience

We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range of $180,500 - $225,600 - $270,700 CAD in Canada, designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.

For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

Are you a Senior Full Stack Engineer who thrives on solving complex problems, building impactful products, and working alongside a collaborative team? We’re looking for a Senior Full Stack Engineer to join us at Thinkific.

As a Senior Full Stack Engineer, you’ll work across our application stack to help us meet business goals while investigating, assessing, and fixing product issues along the way.  As a Senior Engineer, you’ll also play a key role in mentoring others and supporting the growth of your teammates. In this role, you will work closely with our Engineering, Product Management, and Product Design teams to help translate business requirements and specifications into delivered platform features that create real value for our users.

Your goal will be to lead medium-to-large feature projects from conception to completion in our agile environment. Here’s how you’ll accomplish this:

• Author code that is reliable, well-rounded, and sets a high standard for the team
• Effectively diagnose and troubleshoot problems within the Thinkific platform
• Participate in architectural design, review, and implementation of scalable, production-quality features
• Contribute to scalable, well-aligned architecture while identifying patterns that reduce technical debt, improve efficiency, and support long-term code quality
• Participate in effort and complexity estimation for new product features and tasks
• Share knowledge with others through mentorship, clear documentation, code reviews, pair programming, and training sessions
• Work with your team to research and advocate for new technologies that can elevate our product and processes

The person we have in mind likely:

• Has 5+ years of experience working in a full-stack development role, and at least 1+ years of experience working in a SaaS environment
• Has hands-on professional experience working with Ruby on Rails
• Is knowledgeable and experienced with modern web frameworks and libraries, particularly Next.js and React
• Has advanced knowledge of server-side languages and frameworks (Ruby, Node, etc.)
• Demonstrates a practical understanding of Web APIs, HTML, CSS, and JavaScript
• Showcases the ability to design and implement GraphQL APIs
• Has experience with relational databases, SQL, and engines like PostgreSQL
• Adaptable and a proven problem solver
• Has experience in instrumenting and monitoring applications with tools like New Relic or DataDog etc.
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

These things would also be nice, but we think you could learn them on the job: 

• Experience building real-time AI web applications
• Knowledge and experience with cloud-based server infrastructures, particularly Cloudflare

We’re committed to fair and transparent pay that reflects both where you’re at and where you can grow. This role has a salary range of $120,000-$150,000-$170,000 in Canada, designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. 

For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential. 

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.       

Don’t see the role you’re looking for on our Careers Page? Our team is consistently growing, and that means that we often have new opportunities available for the right people.

**This posting is not consistently monitored.** You'll receive an automated notification to let you know we've received your submission, but our team will only reach out if and when we have a role available that may be a good fit.

Are you passionate about growing a company while helping our customers build theirs? Technically savvy? Exceptional at what you do? Does the idea of joining a company that sees the positive impact they make every day excite the heck out of you? If yes, read on! Whatever your talent—if you think you’d be an amazing fit, we want to hear from you!

You *MUST* complete the application questions telling us what you want to be doing next and why you'd be a great fit at Thinkific for consideration. 

Here are some hints that you might be the kind of person we’re looking for (you probably meet a few of these!):

• You’re a real team player. No egos, everyone does their part, we’re all growing this company together. 
• You are passionate about business growth and success. This is an opportunity to help thousands of learning businesses all over the planet build online digital products, earn revenue, and impact millions of students! It doesn’t get more rewarding than this!
• You’re highly technical in your craft, work hard at it, and value learning and growth.
• You’re great at your thing. We are seeking exceptional people—top of the class, best of the best. What are you great at? 
• You’re a roll-up-the-sleeves-and-do-whatever-is-needed type of person. There’s no time for “That’s not my job." If it needs to be done, you don’t just jump in when asked—you look ahead and do what needs to be done.

Note: We encourage you to apply for any open positions that match your skillset for the best chance of success!