CRM Campaign Manager
Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As a CRM Campaign Manager you will translate CRM and Digital Marketing strategy into concrete, scalable lifecycle programmes. You define what customers experience, when they experience it, and why, across the full customer lifecycle. This role will require adopting a customer-centric approach while working cross-functionally to develop, implement, and track the performance of CRM campaigns.

WHAT YOU’LL DO:

• Build & launch personalised customer experiences by creating and executing CRM campaigns
• Support audience segmentation and targeting efforts in partnership with various internal teams
• Ensure seamless execution & launch of CRM campaigns as owner of operational execution, including working cross-functionally on building, experimentation and deployment of campaigns
• Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests
• Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed
• Adopt an innovate-and-iterate mindset to support data-driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimization of campaigns based on learnings
• Collaborate cross-functionally and across locations with globally-dispersed team members and external partners to deliver campaigns and share-out results

WHAT YOU BRING:

• 3+ years of experience in digital marketing, preferably within CRM, marketing automation, lifecycle marketing or customer journey design
• Strong understanding of customer behaviour, lifecycle thinking, and segmentation models
• Customer-centric and hands-on individual, with demonstrated ability to manage performance against established KPIs
• Hands-on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach etc.)
• A data-informed, performance-driven mindset with strong familiarity with CRM KPIs
• Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
• Project management experience with strong sense of accountability; notable organisational skills, attention to detail, and ability to plan and prioritise
• Ability to build relationships and collaborate across all levels, functions and locations

The anticipated annual salary range for this position is $60,000 - $70,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This is a 12 month fixed term employee contract initially, with a likelihood of extension.  

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit.

WHAT YOU’LL DO:

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Be the face of the account by liaising with clients and managing expectations
• Communicate feedback & plan and manage workloads of the team
• Ensure feedback requirements are met whilst staying true to the brand's values. 
• Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative teams and to have oversight of all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Ability to collaborate effectively with team members and clients across multiple time zones.

WHAT YOU BRING:

• Demonstrable agency experience in Client Services, preferably in an Account Supervisor/Senior Account Manager role 
• Experience delivering a broad range of multi-channel marketing communications, including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and the ability to handle complex/sensitive issues
• Experience leading others directly or as a mentor

WE OFFER

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This is a fixed term contract through until 31st December 2026.

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

JOB PURPOSE

We're looking for an Event Manager to join our marketing team. In this role, you'll be instrumental in developing and delivering engaging event initiatives that inspire, engage and delight our buyers. The role requires someone with extensive events experience delivering at exhibitions, festivals and various other consumer events on behalf of our brand. Working closely with both internal teams and external partners, you'll ensure our events directly support eBay's strategic objectives 

WHAT YOU’LL DO:

• Project Management & Stakeholder Liaison: Oversee all event initiatives from conception to completion, ensuring seamless coordination across internal teams and external partners. Act as the primary point of contact for key stakeholders for event logistics, managing communications and aligning expectations.
• Event & Hub Strategy: Support the Events Lead to develop the overall event strategy for buyer acquisition; lead the Activation BuildHub design and build execution.
• Event production and logistics such as, bump-in and bump-out plans, floor plans, staffing, team travel etc
• Agency & Vendor: Manage the partner agency for activation, including design and execution. Along with event organisers

WHAT YOU BRING:

• 3-5 years of experience in end-to-end event planning and execution, ideally within a corporate or brand environment. 
• Experience with large-scale activations, multi-city events, and managing external agencies.
• Demonstrated ability to manage complex logistics, including floor plans, bump-in/bump-out, merchandise inventory, storage, and staff rostering across multiple locations 
• Experience in effectively sourcing, negotiating with, and managing a diverse range of vendors and agencies (e.g., design, build, staffing).
• Proven ability to manage budgets, track expenses, and work efficiently within financial constraints.
• Experience in liaising with various stakeholders, including internal teams, external partners, speakers, and guests.
• Strong ability to create and adhere to detailed timelines, manage multiple tasks simultaneously, and ensure all deliverables are met on schedule.
  
  

WE OFFER

• A flexible, hybrid working arrangement policy. 
• 20 days of paid holiday each year, plus relevant public holidays. 
• Doona Day - 1 additional day off paid leave each year to enjoy some downtime. 
• Birthday Leave, 1 day paid day off each year to be taken during your birthday week. 
• Annual Leave Purchase Scheme. 
• 12% Superannuation Contribution. 
• Employee Assistance Programme. 
• Company Enhanced Sick & Carer’s Pay. 
• Long Service Leave, provided in accordance with relevant state legislation. 
• Enhanced Parental Leave. 
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
• A Certified BCorp Agency and is multi-award winning “Agency of the Year”. 
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.
• Talent Referral Scheme

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Digital Account Manager
Manchester, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE
This role is within Experience & Engineering in Manchester. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients. 

We’re looking for a Digital Consultant to join our Experience & Engineering team. You’ll work across large-scale digital projects – mainly websites and digital platforms – for well-known clients like Health Service Executive (Ireland), Nikon, Diageo, Jotun and Audley Travel.

It’s a hands-on role, combining commercial priorities with strategic thinking. You’ll build strong relationships, help define digital strategies and make sure we’re delivering work that’s valuable – for both our clients and their users.

KEY RESPONSIBILITIES

• Leading client relationships and becoming a trusted point of contact
• Working with internal teams to shape strategies and roadmaps
• Identifying new opportunities – whether that’s improving platforms, using new tech, or exploring different ways of working
• Keeping communication clear, honest, and regular – both with clients and internal teams
• Making sure we’re delivering work that’s effective, well-executed, and aligned to the bigger picture

WHAT WE ARE LOOKING FOR

• Proven experience in a similar role (ideally agency side)
• Strong understanding of digital platforms – especially websites and CMS-driven solutions
• Comfortable working with senior stakeholders and cross-functional teams
• Able to balance day-to-day delivery with longer-term strategy
• Curious about how things work – and how they could work better
• Confident asking questions, challenging assumptions, and suggesting new ideas
• Practical, organised, and good at staying calm when things get busy
• A clear communicator who keeps people informed and aligned

WE OFFER:

• A flexible, hybrid working policy (2 days from the office, depending on location).
• An excellent salary based on experience and equal pay policies
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This position sits in our Creative & Media service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions. Our clients include Just Eat Takeaway, eBay, Pepsico and Meta.

JOB PURPOSE

We are looking for an experienced and talented E-Commerce manager to join one of our brilliant client teams. We have a long standing beverage client who are a well known and respected brand. We have built a fantastic relationship with the client and we are responsible for managing their website and related digital platforms. As an E-commerce Manager, you will play a key role in supporting the day-to-day success of a client’s e-commerce operation, bridging campaign delivery, content management, SEO execution, and email marketing. 

This is a hands-on, client-facing position suited to someone who can combine strong executional skills with a partnership mindset, helping guide priorities, provide practical recommendations, and build a trusted working relationship through weekly in-person collaboration in London.

KEY RESPONSIBILITIES

• Manage day-to-day e-commerce site operations within the client’s existing CMS, including content updates and campaign-related changes.
• Maintain and execute against the campaign calendar in coordination with the wider marketing team.
• Support site optimisation by implementing SEO updates such as page tagging, URL improvements, and other on-site content changes.
• Onboard new products into the CMS and ensure content is presented accurately and effectively.
• Build and execute marketing emails, supporting campaign delivery across email channels.
• Work closely with stakeholders to align site content and campaign activity with broader commercial and marketing objectives.
• Use existing tools and processes to improve site performance and support a smooth day-to-day customer experience.
• Act as a reliable client partner, offering e-commerce insight and practical guidance alongside delivery support.
• Contribute to evolving areas of scope that may also include additional SEO activity and social media support as client needs develop.

WHAT WE ARE LOOKING FOR

• Solid experience in e-commerce operations, digital content management, or online trading roles with a strong understanding of day-to-day site execution.
• Hands-on experience working within a CMS to manage site updates, product content, navigation changes, and campaign launches.
• Practical knowledge of SEO fundamentals, including on-page updates such as tagging, metadata, and URL optimisation.
• Experience supporting email marketing execution, with the ability to build and manage campaign emails; familiarity with Salesforce Marketing Cloud is beneficial, and training can be provided.
• Experience with Contentful and/or other CMS tools.
• A broad, generalist digital mindset with the ability to work across content, SEO, campaign execution, and e-commerce administration.
• Strong organisational skills and the ability to manage calendars, priorities, and multiple concurrent workstreams.
• Confident client-facing communication skills and the ability to build trusted working relationships with stakeholders.
• A proactive, insight-led approach, with the confidence to contribute ideas as well as deliver tasks.
• Comfortable working in a role that requires weekly in-person collaboration in London.
• Working proficiency in English.

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• EAP scheme
• Ride to work scheme 
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Creative & Media services. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients.

You are the commercial engine and primary sparring partner for one of our largest Tech client verticals. You’ll bridge the gap between complex Paid Media strategies and the client’s ambitious growth goals, ensuring our partnership feels less like a vendor and more like an extension of their own leadership team. Your mission is to support driving revenue into a 20% growth success story.

WHAT YOU'LL DO:

• Client Leadership: Act as the primary business partner for the client, building trust-based relationships at the senior level. 
• Growth Ownership: Drive a 20% YoY growth target by identifying commercial opportunities in Paid Media, Social Organic, LLM, and Influencer strategy. 
• Matrix Orchestration: Lead the "Trio" (Account, Program, Strategy), serving as the final decision-maker to ensure delivery matches client expectations. 
• Strategic Sparring: Challenge the client and internal teams with "Growth Invention" ideas, moving beyond execution to strategic impact. 
• Commercial Governance: Own the P&L, SOWs, and profitability for the Business Group. 

WHAT YOU BRING:

• Media Pedigree: A deep, must-have understanding of integrated Paid Media (Social, Programmatic, Search). 
• Agency DNA: Proven experience managing complex, multi-workstream accounts in a global agency or consultancy environment. 
• A confident, outgoing, and positive personality. 
• You are a natural people person who builds chemistry instantly. 
• Challenger Mindset: You aren't afraid to have sensitive conversations or reset expectations when budgets or timings shift. 
• Social Fluency: Experience or strong exposure to Social Organic and Influencer ecosystems.

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• EAP scheme
• Ride to work scheme 
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company. 

JOB PURPOSE

Account Managers lead and manage all of the work we deliver for specific clients. We don’t believe in siloed teams - content, technology, media and data overlap in all roles within the agency. This person will develop the strategy for the brands they lead and oversee day-to-day delivery of that strategy. They will represent DEPT® to our clients, adding value to relationships beyond organisational skills – we want a mixture of an account manager and a planner, not your typical suit.

Marketing and technology are converging at a rapid rate. Technology can now deliver the marketing promise of personalised communications at scale. However, technology is useless without ideas that capture consumers’ imaginations. We need someone who understands our client’s customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers’ attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients.

KEY RESPONSIBILITIES

• Supporting team in developing editorial strategy and always-on content calendars
• Managing the delivery of large number of assets for social media channels
• Experience in handling influencer campaigns
• Develop annual strategies, identifying priorities for the year
• Oversee, project manage and work with teams to develop brilliant digital content (creative, production)
• Ensure delivery of work is to the highest possible standard
• Present work internally and externally
• Manage relationships with platforms and partners
• Manage budgets for campaigns and always-on activity
• Contribute to our creative process by sharing your ideas and experience
• Ensure constant innovation across all deliverables
• Manage deliverables from across the business (content, technology, media, data)
• Lead, motivate and inspire your team

WHAT WE ARE LOOKING FOR

• Account Management experience, ideally including planning & strategy
• Deep understanding of social media channels: TikTok, Instagram, Facebook, YouTube
• Experience in handling local and global markets
• Experience managing campaigns (experience in paid social preferred)
• Experience managing production planning for campaigns
• Experience working on consumer brands
• Confident with both brand and direct-response campaigns
• Experience motivating and coaching team members
• Strong client relationship management skills
• Ability to react quickly within a fast-paced environment
• Proficient in working with data
• Brilliant written and verbal English communication skills
• Advanced problem-solving skills
• Excellent organisational and time management skills with high attention to detail
• Excellent presentation and creative skills

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location)
• An excellent salary based on experience and equal pay policies
• Pension, free private healthcare, mental health support, and company sick pay scheme
• 26 days paid holiday (plus UK Bank Holidays) with the opportunity to buy extra days
• Refreshments are provided in the office all week
• Help getting you to work with a season ticket loan and cycle to work scheme
• Enhanced family friendly policies to support new parents
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Inspirational Talks, bringing the outside in with regular guest speakers and events
• Learning and Development, supporting your growth with continuous opportunities to learn and advance
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This role is a fixed term contract through until 31st December 2026 in the first instance, with potential for extention.

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

JOB PURPOSE

As a Senior Campaign Manager, you will lead the end-to-end delivery of CRM campaigns, ensuring strategy is translated into clear, actionable plans and executed to a best-in-class standard. Embedded within the client’s CRM team, you will act as the key link between Marketing Managers and Campaign Managers, driving alignment, accuracy, and timely delivery across all campaign activity.

You will oversee complex campaign components from briefing through to deployment, maintaining high quality standards while proactively identifying risks and resolving challenges across stakeholders. You will also play a key role in leveraging performance data to optimise results, improving operational efficiency, and championing best practices across the team.

In addition, you will support the development of team members through mentoring and line management, contributing to a high-performing and collaborative team environment.

KEY RESPONSIBILITIES

Campaign Management 

• Oversee the end-to-end execution of CRM campaigns across channels including onsite, in-app, push notifications, and email
• Translate CRM strategy into structured, results-driven campaign plans, supporting the Marketing Manager in delivering against key KPIs
• Oversee multiple campaign components and timelines, ensuring delivery is accurate, on time, and to a best-in-class standard
• Proactively manage campaign risks and dependencies, identifying issues early and implementing effective solutions
• Maintain clear visibility of all campaign and project statuses, balancing workload and ensuring effective resource allocation

Stakeholder Management and Leadership

• Act as the primary point of connection between Marketing Managers and Campaign Managers to ensure alignment and clarity across all workstreams
• Build and maintain strong relationships with all agency and eBay stakeholders as a trusted partner 
• Ensure consistent communication across all stakeholders, tailoring messaging to drive clarity, alignment, and informed decision-making
• Lead and mentor Campaign Managers, providing regular feedback, development support, and performance guidance
• Support senior stakeholders in managing campaign resourcing and capacity, enabling the delivery of innovative projects 

 Performance and Process Optimisation

• Monitor and analyse campaign performance, using data and insights to optimise targeting, engagement, and conversion
• Provide stakeholders with clear reporting and actionable recommendations to improve future campaign performance and inform CRM strategy
• Champion quality assurance across all campaign deliverables, ensuring accuracy, consistency, and adherence to best practices
• Identify opportunities to improve operational workflows and campaign processes, driving efficiencies across the team
• Develop clear, detailed, and actionable creative briefs, working closely with creative teams to deliver high-quality, on-brand assets
• Work closely with agency partners to develop best-in-class examples of briefs and actively upskill Campaign Managers

WHAT WE ARE LOOKING FOR

• Proven experience managing end-to-end CRM campaigns in a fast-paced, client-facing environment
• Strong understanding of data-driven marketing, including segmentation, targeting, and performance optimisation
• Excellent stakeholder management skills across agency and client teams 
• Experience leading complex campaign workflows and managing multiple workstreams simultaneously
• Strong analytical skills, with the ability to interpret data and turn insights into actionable improvements
• Expertise in writing clear, insight-driven creative briefs 
• Highly organised with strong attention to detail and a commitment to quality
• Proven ability to identify and implement process improvements to enhance operational efficiency
• Experience mentoring or line managing team members, with a focus on development and performance
• Strong communication skills 
• A proactive, solutions-focused mindset

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family-friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Creative & Media team based in Rotterdam and Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients.

As Account Director across our creative services, you will be establishing and maintaining the best possible relationships with our biggest clients, and you will be able to grow the revenue (for DEPT® and the client) of the accounts based on the best consultative advice. 

WHAT YOU'LL DO

• Develop go-to-market strategies, new service propositions and pitches;
• Convince clients to work with DEPT®, by asking the right questions at the right time;
• Utilize your sales experience and build solid relationships with potential clients and partners. 
• Drive strategic and sustainable client development and have a significant influence on the company's growth;
• Development, management and KPI-driven planning of complex digital client projects and journeys - you will not only focus on the profitability of your budgets;
• Communicative interface between our existing clients on the one hand and our cross-functional teams of creatives and strategists on the other;

WHAT YOU BRING

• Experienced Account Director with at least 7 years of agency experience. 
• You have a passion for digital marketing, know how to convince others with your sales talent, and have the ability to give clients the best possible advice
• Have great communication skills (verbally and written) and the ability to persuade;
• Are experienced in working on pitches;
• Are ambitious, results-oriented and know how to plan and organize;
• Are fluent in English, and preferably also fluent in Dutch;

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year. 
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card. 
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

The Media Account Director is the strategic engine of our client relationships. You don't just manage accounts; you act as a vital business partner, translating commercial objectives into high-impact media strategies. Leading a high-performing, multi-channel team, you will deliver innovative, data-driven, full-funnel strategies that drive client success while ensuring agency growth and sustained profitability.

WHAT YOU'LL DO

• Client Relationship Management: Serve as the senior point of contact, navigating complex stakeholder environments and fostering enduring, high-level partnerships.
• Escalation Management: Act as the ultimate point of resolution for critical account issues, providing decisive leadership and conflict mediation to turn challenges into opportunities for trust-building.
• Commercial Growth: Identify and convert organic growth opportunities within your portfolio and lead high-stakes pitches for new business.
• Financial Oversight & Pricing: Take full ownership of the financial health of your portfolio. This includes the estimation, creation, and rigorous review of budgets and pricing models for new services, ensuring all proposals are both competitive for the client and profitable for the agency.
• Financial Oversight: Manage a portfolio of key accounts with precision, overseeing forecasting, budgeting, and strategic resource allocation.
• Team Leadership: Mentor and develop a team of Account Managers, fostering a culture of curiosity and excellence. You will empower your client's team to be proactive and build strong partnerships with clients counterparts.
• Strategic Optimization: Collaborate with Analytics teams to interpret performance data, delivering actionable business insights rather than just "reporting the numbers."

WHAT YOU BRING

• Professional Background: Extensive experience in sales or account management, including 4+ years within a media agency environment. Proven leadership experience is a significant plus.
• Financial Acumen: Experience in building complex agency proposals for media clients. You must be proficient in scoping new services, calculating resource-based pricing, and maintaining healthy margins.
• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Media Expertise: Deep experience managing media clients (Retail Media, Amazon, and Marketplaces preferred).
• Proven Track Record: A portfolio demonstrating successful management of accounts exceeding $5M+ in annual media spend, spanning full-funnel strategy and activation.
• Technical Proficiency: Expert use of Salesforce and PowerBI. Familiarity with Google Marketing Platform, Meta Business Suite, Amazon Advertising, Pacvue, or Amalytix is highly advantageous.
• Soft Skills: High emotional intelligence, expert-level negotiation skills, and the ability to translate complex technical jargon for C-suite stakeholders.
• Mindset: A proactive, "hands-on" personality with a flexible, solution-oriented mindset.
• Languages: Business fluency in both English and German is required.

WE OFFER

• Flexible hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme;
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket;
• Occasional breakfast/lunch at the office, Smoothie Tuesdays;
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport;
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals;
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards;
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Please note, this is a talent pool position, not a live role. If you are interested in future Account Management/Client Services opportunities at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more! 

JOB PURPOSE:

Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.  

As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES:

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR:

• We’re open to the see different levels of experience across different sectors
• Agency experience is a plus
• Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ability to think strategically
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

WE OFFER:

• Healthcare with Bupa or Medicash
• 26 days’ holiday exclusive of bank holidays
• Mental health support 
• Company pension scheme with The People’s Pension
• Enhanced family friendly policies
• A flexible, hybrid working policy
• Ride to work scheme 
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skill set in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. 

Role: Enterprise Account Manager

As an Enterprise Account Manager, you will play a crucial role in fostering and expanding relationships with our enterprise-level clients. You will be responsible for understanding the unique needs of each client, ensuring their satisfaction with our services, and identifying opportunities for upselling and cross-selling. This position requires a strategic mindset, excellent communication skills, and a deep understanding of both our services and the clients' business objectives.

You’ll be responsible for:

1.Client Relationship Management:

• Build and maintain strong, long-lasting relationships with enterprise-level clients.
• Understand clients' business goals and challenges to align our services with their needs.
• Act as the main point of contact and advocate for clients within the organization.

2.Account Development:

• Ensure client retention and satisfaction through proactive communication and issue resolution.
• Identify opportunities for upselling and cross-selling additional services.
• Collaborate with internal teams to create customized solutions that address clients' evolving requirements.

3.Strategic Planning:

• Develop account plans and strategies to achieve targets.
• Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.

4.Collaboration with Cross-Functional Teams:

• Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients.
• Communicate client feedback to internal teams for continuous improvement.

5.Contract Negotiation and Renewals:

• Manage contract negotiations, renewals, and pricing discussions.
• Collaborate with legal and finance teams to ensure compliance with company policies and regulations.

6.Reporting and Analysis:

• Track and report on key account metrics, account performance, and client satisfaction.
• Use data-driven insights to make informed decisions and identify areas for improvement.

7.Customer Advocacy:

• Promote customer success stories and testimonials to showcase the value of our services.
• Act as a customer advocate within the company, ensuring that client feedback contributes to better development and improvement.

You’ll need to have:

• Bachelor’s degree in business, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar client-facing role within the IT industry.
• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Results-oriented with a focus on achieving account targets and customer satisfaction.\

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

Learn more about DEPT® diversity, equity, and inclusion efforts

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

The Client Partner is a senior account lead, any given business or group of businesses, leading, inspiring and creating paths for creative and business opportunities. They are responsible for the overall strategy, sales, relationship management, and delivery oversight activities related to their assigned accounts. This position reports directly to the VP of Clients, partnering to develop and deliver the North American arm of the DEPT® Studio growth strategy. 

To achieve their goals, the Client Partner will manage global cross-channel teams and develop and maintain senior-level agency relationships. The Client Partner will consult on the best path forward to achieve strategic goals developed in relation to the client vision. They will nurture and build solid senior-level relationships with the executive layers of client leadership. They will have experience consulting for varied clients in the experience design, branding and technical spaces, and capable of driving conversations towards different capabilities in DEPT® Studio’s Portfolio. They are instrumental in developing and directing the engagement strategy across clients and must successfully execute this strategy across their business portfolio, ensuring smooth overall account operations, profitability and growth. They will also understand the value proposition of all DEPT® services, and include DEPT® partners relevant to aligning client roadmaps to all facets of DEPT®’s portfolio. 

WHAT YOU’LL DO:

• Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. 
• Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team.
• Foster collaboration among a cross-disciplinary team to deliver exceptional business results. 
• Maintains big-picture strategic and operational thinking balanced by strong attention to detail. 
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.  
• Leads in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on processes, capacity, and timelines. 
• Lead pitches, proposals, and contract negotiations for organic growth opportunities. 
• Communicate role expectations to team leads and direct reports, if applicable. 
• Frequent client travel is encouraged and required

WHAT YOU BRING:

• Extraordinary interpersonal, written, and verbal communication skills. 
• Excellent problem solving, organization, time management, and risk management skills. 
• Expert conflict resolution skills
• Enterprise experience partnering with clients at Fortune 500 companies
• The ability to be self-directed and work in an ambiguous and dynamic environment. 
• Willingness to travel to client sites regularly
• Experience working within and selling the following services: user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content, content strategy and commerce solutions work.
• Experience across strategic, omnichannel and production-based projects.
• Experience managing $10 - $15M+ Portfolio and/or driving clients to enterprise relationships at $10 -  $15M+
• Bonus metrics in 2025 will be tied to the following:
• Experienced with retaining top-tier accounts
• Ability to drive realized revenue beyond initial forecasts
• Background in farming additional opportunity out of legacy client-relationships

• Experience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts.
• Knowledge of current issues, trends and tools within ecommerce and the consumer technology industry.
• 12+ years of account management and client partnership experience in a digital design environment.
• Bachelor's degree or equivalent degree of education relevant to the industry. 

WE OFFER

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $140,000 – $150,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This is a fixed term contract through until 31st December 2026, with a strong likelihood of extension. 

This posting reflects an existing vacancy.

The anticipated annual salary range for this position is $60,000 – $65,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

JOB PURPOSE

This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.

We are seeking a highly analytical and customer-focused Campaign Manager to join our team. This role sits at the critical intersection of data, customer experience, and business strategy. The ideal candidate will be a strategic thinker with deep analytical skills and a passion for turning data into clear, actionable marketing strategies that improve customer health and drive measurable business results.

WHAT YOU’LL DO:

• Strategic Analysis & Insight Generation
  • Analyze customer performance metrics, engagement health, and customer health indicators (e.g., list health, audience segments, category performance cuts) to identify trends, risks, and untapped opportunities for growth and retention.
  • Translate data and insights into clear, digestible, and actionable recommendations that drive strategic decision-making.
  • Conduct opportunity sizing and hypothesis building for new initiatives and campaigns.
  • Develop KPI definitions and A/B test designs to measure the effectiveness of all customer-facing initiatives.
• Campaign Execution & Customer Experience
  • Demonstrate a strong customer-centric mindset, acting as the voice of the customer to understand and represent their needs and pain points.
  • Own and execute campaigns, from ideation and requirement gathering to performance assessment.
  • Develop clear, concise, and actionable requirements, AI prompts, and creative briefs.
  • Manage intake of partner requests, coordinate dependencies and communicate clearly and productively with partner teams and stakeholders.
• Communication & Influence
  • Communicate findings and recommendations effectively to diverse audiences, using data visualization and storytelling to influence outcomes.
  • Present to and influence stakeholders with compelling data-driven arguments.

WHAT YOU BRING:

• 3-5 years of experience in marketing and / or consulting, focused on CRM / multi-channel communications , customer strategy, or performance analysis.
• Strong analytical skills with the ability to interpret data, perform quantitative analysis, and derive meaningful insights (analytical + critical thinker; includes both math skills and ability to draw insights from data).
• Deep expertise in CRM platforms and customer lifecycle strategy.
• Excellent communication skills, with experience presenting to and influencing senior stakeholders
• Demonstrated customer-centric mindset with a passion for improving customer experiences
• Ability to balance strategic thinking with hands-on execution
• Self-motivated with a track record of setting and achieving ambitious goals.
• Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent practical experience.

WE OFFER

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Creative & Media services. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients.

You are the commercial engine and primary sparring partner for one of our largest Tech client verticals. You’ll bridge the gap between complex Paid Media strategies and the client’s ambitious growth goals, ensuring our partnership feels less like a vendor and more like an extension of their own leadership team. Your mission is to support driving revenue into a 20% growth success story.

WHAT YOU'LL DO:

• Client Leadership: Act as the primary business partner for the client, building trust-based relationships at the senior level. 
• Growth Ownership: Drive a 20% YoY growth target by identifying commercial opportunities in Paid Media, Social Organic, LLM, and Influencer strategy. 
• Matrix Orchestration: Lead the "Trio" (Account, Program, Strategy), serving as the final decision-maker to ensure delivery matches client expectations. 
• Strategic Sparring: Challenge the client and internal teams with "Growth Invention" ideas, moving beyond execution to strategic impact. 
• Commercial Governance: Own the P&L, SOWs, and profitability for the Business Group. 

WHAT YOU BRING:

• Media Pedigree: A deep, must-have understanding of integrated Paid Media (Social, Programmatic, Search). 
• Agency DNA: Proven experience managing complex, multi-workstream accounts in a global agency or consultancy environment. 
• A confident, outgoing, and positive personality. 
• You are a natural people person who builds chemistry instantly. 
• Challenger Mindset: You aren't afraid to have sensitive conversations or reset expectations when budgets or timings shift. 
• Social Fluency: Experience or strong exposure to Social Organic and Influencer ecosystems.

WE OFFER

• Location specific benefits, and;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Client Director (d/f/m)

Berlin, Hamburg hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

For our team in Hamburg or Berlin we are looking for a Client Director (div/f/m) who will look after our accounts with a high degree of pro-activeness, empathy, strategic thinking and communication skills. Do you like to get things moving, are you passionate about strategic customer management and development? Then we should get to know each other!

WHAT YOU’LL DO:

• You are a business accelerator for our clients and us
• You have overall responsibility for the client, which means you are responsible for the success of the collaboration and the expansion of the sales volume
• You are a connector and able to manage and lead a senior DEPT® team on the client
• In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required
• You are responsible for the client satisfaction 
• You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth
• Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have
• You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)
• You know how to ask the right questions at the customer and thus open up new business areas
• You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals
• You present work internally and externally

WHAT YOU BRING:

• You have many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher. Experience in working with global clients is a big plus
• You have experience in managing and facilitating international and cross functional internal teams on your clients
• You’re driven by insights and analyses and build your strategies comprehensively and logically on them
• You have a very good understanding of digital experience mechanisms
• You enjoy providing strategic advice to clients and are successful at selling your expertise profitably
• You bring previous experience having worked with agencies, with tech agencies as a plus
• You are enthusiastic about current digital industry discussions and trends
• You have experience with technology environments and possess a high level understanding of Platform and UX and UI Design 
• You are able to present your complex strategic ideas clearly on slides
• Can give clear instructions for future actions because you have a very good understanding of reporting and analysis
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

WE OFFER:

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.  

As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES:

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR:

• We’re open to the see different levels of experience across different sectors
• Agency experience is a plus
• Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ability to think strategically
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

WE OFFER:

• 15 days Paid PTO
• 10 Public Holidays + Birthday off
• Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
• Learning & growth certifications/certifications
• Enhanced Family Leave (after 1 year)
• A flexible, hybrid working policy
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

ABOUT YOU

Group Director, Client Partnership at DEPT® lead on all the cross-functional work we deliver for a key client. We expect Group Director, Client Partnership to be experts in truly understanding the clients in their portfolio’s business, challenges, goals, and SWOT, and have established relationships with the most senior levels on the client side in order to push their team outside of the box on driving innovation/strategy. Group Director, Client Partnership represent DEPT® to our clients, adding value to relationships beyond organizational skills, doing a mixture of account management, strategic planning, and serving as the commercial lead on the business.

Group Director, Client Partnership are expected to be able to develop, negotiate, and manage scopes of work as well as support in leading new business proposals and pitches. 

Candidates must have experience managing teams (directly and indirectly), complex campaigns, and high-volume retainers for brands and be calm and controlled in high-pressure situations. Equally, experience with delivering commercial success in an agency model is important. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a leader who inspires their team and earns the respect of senior clients.

JOB RESPONSIBILITIES  

The role of a Group Director, Client Partnership is exciting, varied, and constantly evolving. In this role, you will:

CLIENT MANAGEMENT

• Ability to work in partnership with senior clients to develop annual strategies. 
• Ability to establish themselves as true business partners, thought leaders and innovators at DEPT.
• Responsible for holding recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth. 
• Responsible for being the primary relationship holder for the client within DEPT® 
• Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers 
• Responsible for high client retention and growth
• Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Ability to reach out to clients directly when service issues arise
• Ability to lead new business pitches and proposals alongside leadership and growth team

BUSINESS KNOWLEDGE AND COMPLIANCE

• Ability to forecast, reconcile, and monitor client revenue and profitability
• Must have a strong understanding of scope management, inclusive of how to track and manage, escalate scope pacing issues
• Responsible for financial management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Ability to scope projects and retainers within budget and on brief 
• Ability to productize our services within a proposal and SOW
• Ability to initiate conversations with clients around SOW adjustments 
• Ability to author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed 
• Ability to lead contract negotiations and oversee the implementation of commercial agreements
• Ability to proactively pursue cross-sell & upsell opportunities to drive innovation,  strategy, and organic revenue growth
• Responsible for ensuring teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts

TEAM PARTICIPATION, DEVELOPMENT & STRATEGIC LEADERSHIP

• Ability to successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
• Ability to lead, line-manage, motivate and inspire a team
• Ability to craft strategic responses to briefs and the ability to develop a POV on media. 
• Familiarity with DEPT's service offerings & department leads with the ability to participate in conversations for complex projects or new offerings & know who to to bring into the conversation within DEPT
• Responsible for ensuring delivery of work is to the highest possible standard
• Ability to contribute to the creative process by sharing their ideas and experience
• Ability to present work internally and externally to all levels of seniority 
• Responsible for ensuring all teams servicing their client(s) identify core issues, proactively develop plans to mitigate issues from restructuring account teams, have hard conversations both on client and employee side, rally team to overcome challenges, and deliver high client satisfaction (validated via CSAT surveys and regular check-ins)
• Responsible for periodically reviewing team ways of working and identify opportunities for streamlining or improvement 
• Responsible for consistently assessing team/client fit, ensuring we have the right talent matched up to the right clients - based on expertise, communication/working styles
• Responsible for ensuring new team members are properly onboarded to each account, not just with day-to-day knowledge & skills development, but by providing a full deep dive into each client’s business and priorities.
• Ability to determine resolution for any cross-channel issues including performance, tracking, QA issues, etc.
• Ability to resolve any collaborative roadblocks between teams
• Ability to settle miscommunication or interpersonal issues within the group

QUALIFICATIONS   

Essential:

Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below.

• 12+ years of experience in roles servicing clients in an agency environment
• Experience managing large clients, AOR,s and agency teams
• Experience managing complex campaigns and retainers
• Experience in leading a high-volume, multi-service retainer(s) for brands/clients
• Experience working on a global brand
• Confident with both brand and conversion/direct-response campaigns
• Experience leading, motivating, and coaching teams of 10+ people
• Experience inspiring, and able to create a proactive and energized team culture
• Must have strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Ability to communicate complex messages to a variety of audiences 
• Ability to view the big picture, beyond your immediate role or department, and align projects with company strategy, values & goals
• Ability to solve problems through collecting relevant information for assessment, understanding solutions & consequences in order to choose a course of action
• Ability to connect each project to the business world, thinking through effectiveness, efficiency, and consistency within all interdisciplinary projects
• Strong client relationship management skills, including experience working directly with directors, VPs, and C-level clients on strategy development
• Excellent project management skills, able to find the most efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Proficient in working with data

WHAT DO WE OFFER?

• Healthcare, Dental, and Vision coverage
• 401K plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include JustEat Takeaway, The Macallan, easyJet, TikTok, and eBay.

We are excited to be looking for a new Account Executive to join the talented team! 

We are incredibly proud of the work we deliver for well known & exciting clients. The type of work here varies from media focussed marketing campaigns, to creative, social first content and everything in between! Account Executives assist in the delivery of day to day work for our clients and collaborate closely with our internal disciplines including Creatives, Designers, Media Planners, Producers & the Tech team to ensure we continue to create the very best, award winning work! 

We need great execs who can flex their skills and support across a variety of work, including, but not limited to biddable media planning & buying, organic content planning, content production and more! - Don't worry, we don't expect you to have experience in all these areas, just perhaps a bit of knowledge, the most important thing for us is your drive and passion to learn! 

KEY RESPONSIBILITIES

• Support the team with planning and executing digital / social campaigns 
• Develop campaign timing plans
• Arrange internal & external meetings, support with setting the agendas & follow up actions
• Work with DEPT® traffic team to support with project management and booking resource across the discipline
• Research customer behaviour and trends across social / digital platforms and audiences to contribute insights and strategic thinking to all areas of the business
• Collaborate with the media team to optimise live campaigns & report on campaign performance
• Contribute to our creative process by sharing your ideas and experience
• Take and respond to briefs, both internally and externally
• Present work internally and externally

WHAT WE ARE LOOKING FOR

• A good understanding of digital and social media marketing including its potential and limitations
• A creative mind
• Demonstrable interest in digital marketing
• Excellent written and verbal communication skills
• Internet research and problem solving skills
• Organisational skills and high attention to detail
• Proficiency in the Google Suite
• Ability to react quickly within a fast-paced environment
• Ability to work collaboratively within a team
• A love for learning new things

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• EAP scheme
• Ride to work scheme 
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.  

As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES:

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR:

• We’re open to the see different levels of experience across different sectors
• Agency experience is a plus
• Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ability to think strategically
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

WE OFFER:

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.