WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skill set in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. 

Role: Enterprise Account Manager

As an Enterprise Account Manager, you will play a crucial role in fostering and expanding relationships with our enterprise-level clients. You will be responsible for understanding the unique needs of each client, ensuring their satisfaction with our services, and identifying opportunities for upselling and cross-selling. This position requires a strategic mindset, excellent communication skills, and a deep understanding of both our services and the clients' business objectives.

You’ll be responsible for:

1.Client Relationship Management:

• Build and maintain strong, long-lasting relationships with enterprise-level clients.
• Understand clients' business goals and challenges to align our services with their needs.
• Act as the main point of contact and advocate for clients within the organization.

2.Account Development:

• Ensure client retention and satisfaction through proactive communication and issue resolution.
• Identify opportunities for upselling and cross-selling additional services.
• Collaborate with internal teams to create customized solutions that address clients' evolving requirements.

3.Strategic Planning:

• Develop account plans and strategies to achieve targets.
• Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.

4.Collaboration with Cross-Functional Teams:

• Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients.
• Communicate client feedback to internal teams for continuous improvement.

5.Contract Negotiation and Renewals:

• Manage contract negotiations, renewals, and pricing discussions.
• Collaborate with legal and finance teams to ensure compliance with company policies and regulations.

6.Reporting and Analysis:

• Track and report on key account metrics, account performance, and client satisfaction.
• Use data-driven insights to make informed decisions and identify areas for improvement.

7.Customer Advocacy:

• Promote customer success stories and testimonials to showcase the value of our services.
• Act as a customer advocate within the company, ensuring that client feedback contributes to better development and improvement.

You’ll need to have:

• Bachelor’s degree in business, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar client-facing role within the IT industry.
• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Results-oriented with a focus on achieving account targets and customer satisfaction.\

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

Learn more about DEPT® diversity, equity, and inclusion efforts

This position sits within our Experience & Engineering business unit as part of a new International Delivery Centre. We primarily deliver large-scale website design and build projects, combining our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to help clients including  Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.

We are currently in the process of creating a new International Delivery Centre in India, focussed on delivering award winning work for a range of global clients. We are looking for a number of experts who can help set the standard in the new centre whilst starting to work on a range of exciting digital projects. The role will require some shift working to accommodate working with our global teams.

JOB PURPOSE

As a Salesforce Commerce Cloud Developer, you will continuously put effort into keeping our customers' websites sustainable and up to date based on today’s standards. We take maintenance & security very seriously and set as a high standard for all our clients.  

You will be working in a fast-paced work environment catered to our client needs and at the same time on a range of different projects, both big and small. If you enjoy a dynamic work atmosphere where no day is the same and love improving the quality of the code and services we provide to our clients then this is the role for you.

WHAT WE ARE LOOKING FOR

The ideal candidate will have:

• An excellent understanding of the spoken and written English language;
• Proven track record of working effectively with global teams, understanding cultural nuances and communication styles;
• Solid experience in Agile methodologies, with the ability to foster an environment of continuous improvement and adaptability;
• Exceptional decision-making capabilities, with a focus on delivering results under tight deadlines;
• Strong communication skills, both written and verbal, with the ability to engage stakeholders across various levels;
• A proactive approach to problem-solving and project management, anticipating challenges and addressing them efficiently;
• Flexibility to work in European time zones, including participation in pager duty or a 24/7 rotation.

Technical skills

• Have at least 5 years of experience with Salesforce Commerce Cloud B2C;
• Completed at least one Salesforce Commerce Cloud B2C project in the past;
• Are comfortable working in an existing codebase and can adapt your coding style to it;
• Are a web developer with knowledge of JavaScript / NodeJS;
• Have a good experience with web technologies like JavaScript, HTML, CSS, AJAX, and jQuery;
• Have experience with MVC design patterns;
• Have SFRA experience and understand how to use it;
• Have basic knowledge of process modelling and software architecture.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. With people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.