We’re looking for a Customer Experience Manager to join Good Chop’s dynamic Operations team. This person will play a pivotal role in managing Good Chop’s end to end customer care experience, ensuring all of our customers receive exceptional service every time they interact with a customer care agent. This person will balance customer centricity with operational rigor, continuously identifying and implementing opportunities to improve the customer experience across teams. 

You will … 

• Develop and own our CX strategy: Transform customer care from a reactive support function to a proactive experience driver, measurably building loyalty and revenue.
• Supervise Customer Care agents: Manage our team of customer care agents, including: monitoring their performance and compliance, conducting quality assurance (QA) audits, updating and designing SOPs, and implementing changes that will result in stronger performance and a better customer experience.    
• Manage learning & development: Ensure our agents are equipped with the best and most up to date content and training materials to provide best in class customer service.
• Own performance management: Own and analyze key performance metrics (NPS, Customer Satisfaction, Customer Effort, Cancellation Rate, Avg Order Rate, QA scores) to continuously improve service quality and operational efficiency.
• Gather the voice of the customer: Build robust feedback loops to ensure the customer's voice informs and inspires product, marketing, and operational decisions company-wide.
• Provide cross-functional leadership: Establish effective escalation paths and build processes that enable cross-functional teams to resolve issues quickly, confidently, and with empathy.
• Innovate & automate: Strategically identify and implement automation where it enhances the customer experience, while preserving human touchpoints where they matter most.
• Be our customer’s advocate: Champion initiatives to delight our customers, using thoughtful problem-solving to identify high-impact opportunities and go above and beyond for customers.

You are… 

• Customer-obsessed: Committed to creating a five-star customer experience and delivering a product that is second to none
• A clear communicator: With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Analytical: Data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Strategic: You recognize and resolve situations that are ambiguous or challenging, and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking of contingency plans
• Self-starter: Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan, and executing flawlessly 

You have… 

• 5+ years of experience managing customer experience / support teams, ideally at another DTC consumer business
• Advanced Excel skills and comfort with data analysis; experience with SQL or Tableau is a plus
• Strong analytical and project management skills with a bias toward action
• BA/BS in fields such as Business, Communications, Marketing, English, or a related field 

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We’re hiring a Sales Tax Analyst to join the HelloFresh U.S. Finance team. Reporting to the Sales Tax Manager, this role will support key aspects of the U.S. tax function, with a primary focus on sales tax maintenance, tax technology, and property tax management.

The Sales Tax Analyst will support multiple U.S. legal entities in maintaining sales tax compliance across the U.S. This includes managing recurring state and local tax filings, supporting audits, driving process improvements, and contributing to special projects across the tax function.

You will…

• Review U.S. sales and use tax returns prepared by Avalara 
• Maintain tax calendars and filing deadlines to ensure timely and accurate filings and payments 
• Prepare and reconcile sales and indirect tax accruals; prepare journal entries accordingly
• Compile and maintain tax workpapers and supporting documentation to ensure accuracy, completeness, and audit readiness 
• Assist with tax notices and audits, including data collection, analysis, and correspondence with taxing authorities 
• Support tax technology maintenance and automation initiatives involving Avalara and Oracle ERP 
• Aggregate and prepare data to support property tax compliance across all U.S. locations 
• Maintain records of real and personal property tax accounts and related filings 
• Respond to cross-functional tax inquiries and support ad hoc tax planning and research projects 
• Explore and leverage AI tax solutions

You are…

• A critical thinker – You use logic and reasoning to assess issues, identify risks, and develop practical solutions 
• Detail-oriented – You ensure work is accurate, complete, and well-documented with audit readiness in mind 
• Agile – You thrive in a fast-paced environment and adapt quickly to changing legislation, technology, and business needs 
• Proactive – You take initiative, identify opportunities for improvement, and drive projects forward independently 
• A strong communicator – You possess excellent interpersonal, organizational, and time management skills 

You have…

• Bachelor’s degree in Accounting, Finance, Economics, or related field 
• 1+ years of experience in public accounting or within a corporate indirect tax function 
• Experience with Avalara tax determination software; Oracle ERP experience is a plus 
• Advanced Excel and data analysis skills; familiarity with SQL and Tableau is a plus 
• Ability to independently research multijurisdictional tax issues and recommend scalable process and technology solutions

You’ll get:

• Competitive salary and 401(k) with company match (vesting immediately upon participation)
• Generous PTO policy and 4 weeks of parental leave
• $0 monthly premium and flexible health plans starting on day one
• 85% discount on your HelloFresh subscription and other product offerings
• A collaborative, dynamic work environment within a fast-paced, mission-driven company

HelloFresh is seeking a  weekend senior produce  procurement buyer to work directly with the operations manager to ensure food buying across the organization is tracked and managed efficiently. This position is Full-Time covering a Friday - Monday  schedule (4 x 10 hour days).

The procurement team collaborates closely with all distribution centers to guarantee timely and accurate shipment of every box. There is a large group on the procurement team dedicated to making this goal achievable. Procurement is divided into various commodity categories, with this role being a part of the produce team. Other commodity groups encompass grocery, dairy, market, protein, and packaging. In support of this effort, procurement provides assistance to distribution centers seven days a week. While most orders are delivered on weekdays, due to the perishable nature of food, we require assistance in procuring ingredients during weekends as well. This is where you come in! 

You will … 

• This is a weekend role. You will be responsible for the following activities on a Friday - Monday (Weekend 4 x 10s) Schedule.
• Own purchasing and inventory management activities for a variety of food or packaging Stock Keeping Units (SKUs), ensuring the right product is at the right place at the right time while considering cost targets, contracted suppliers, quantity needed and logistical parameters.
• Manage key weekly operations processes including placing POs, tracking freight, managing production issues, paying invoices, analyzing data and managing inventory and capacity levels.
• Collaborate and own relationships with various HelloFresh distribution centers, warehouse locations, and suppliers to ensure timely deliveries and inventories match demand requirements to guarantee punctual deliveries and maintain inventory levels that align with production schedule. When needed, holding suppliers accountable to on-time delivery and excellent quality.
• Collaborate closely with HelloFresh distribution centers and suppliers. Resolve any unforeseen problems with suppliers relating to operations, purchasing or quality/performance quickly and professionally.
• Lead and facilitate team meetings with the warehouse and procurement teams to ensure their readiness for success each weekend.
• Drive and project manage cross-functional continuous improvement initiatives by recommending and testing new processes and implementing positive change.
• Work with a team of internal high-achievers to continue building, growing, and improving on our offsite production capabilities.
• Support your teammates to ensure that no boxes are missed and no ingredients are subbed due to procurement issues.
• Note: At HelloFresh we believe in-person connections are a key component of our culture. Our teams are expected to be in office a portion of the month, exact % is subject to change.

You are… 

• Passionate about food and produce!
• Independent and autonomous, able to  navigate through the workday, escalating where needed
• A leader and a team player, able to delegate and assign tasks to support the team with clarity, organization, and efficiency.
• Proactive, able to identify and addressing issues as they arise
• Customer-centric and resourceful willing to do get creative to satisfy customer needs
• Organized  and adaptable with proven ability to prioritize, work under pressure, and meet time sensitive deadlines you thrive in a fast-paced, high-change and dynamic work environment
• Detail-oriented and Data driven- curious about what insights can be derived from data and 

You have… (no more than 6 concise bullets and make sure these are absolute requirements of the day-to-day role)

• A Bachelor’s degree is required
• 3-5 years of procurement and/or sourcing experience
• Strong working knowledge of Microsoft Office Suite, specifically MS Excel

You’ll get… (do not edit this list)

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Reporting to the Head of Global Indirect Procurement Operations & Excellence, the Indirect Procurement Center of Excellence (CoE) lead is responsible for defining and executing the vision, structure, and operating model for the CoE, enabling procurement excellence globally. This role drives best-in-class policies, tools, processes, and governance frameworks across all indirect categories, while advancing digital transformation, responsible sourcing, and enterprise-wide value creation.

The ideal candidate is a strategic leader with deep procurement expertise, a proven ability to influence stakeholders, and a strong track record of building high-performing teams and sustainable operating models.

Key Responsibilities

Strategy & Leadership

• Partner with leadership to contribute to the long-term vision and execute the operating strategy for the Indirect Procurement CoE, aligned with overall business objectives.
• Define global procurement goals, including cost optimization, risk mitigation, innovation enablement, and supplier ESG.
• Establish and maintain global procurement policies, standards, and operating models; ensure consistent policy adherence.
• Mentor and develop a global team of procurement professionals and support capability building across the enterprise.
• Build governance models and forums to manage key procurement decisions, issue resolution, and stakeholder engagement.

Source-to-Contract & Category Management

• Own the global Source-to-Contract (S2C) process, from strategic sourcing and negotiation to contract execution and management.
• Develop and manage frameworks to support cross-functional supplier collaboration, innovation pipelines, and supplier-enabled value.
• Enable the development of global and regional category management strategies through standardized toolkits, market intelligence, and negotiation frameworks.

Supplier Relationship & Risk Management

• Develop and manage comprehensive Supplier Relationship Management (SRM) frameworks, including supplier segmentation, performance management, and governance.
• Build frameworks to support cross-functional supplier collaboration and innovation pipelines.
• Build and maintain robust supply risk management frameworks for supplier compliance, financial health, operational dependency, and geopolitical risk.
• Partner with Legal, Compliance, and Finance teams to ensure adherence to regulatory standards and internal controls.

Responsible Procurement & ESG

• Lead the development and execution of the ESG and Responsible Sourcing strategy for Indirect Procurement across EU, NA and ANZ.
• Ensure alignment with enterprise sustainability goals including emissions, circularity, ethical sourcing, and diversity.
• Support internal and external audits; lead remediation of procurement-related findings.

Systems, Reporting & Analytics

• Act as the global business owner for (indirect) procurement technology, ensuring that systems and tools enable strategic objectives.
• Represent Indirect Procurement in the company-wide digital transformation program through the strategic implementation of automation and predictive analytics.
• Define and implement comprehensive performance management frameworks, KPIs, and dashboards to drive data-driven decision-making.
• Own procurement master data governance, including the cleansing, structuring, and ongoing maintenance of supplier data for accurate reporting.
• Have basic SQL knowledge to query e.g. Snowflake

Change Management & Stakeholder Alignment

• Serve as a change agent to drive adoption of procurement processes, policies, and systems across the organization.
• Collaborate with senior stakeholders across HR, IT, Finance, Legal, and Operations to embed procurement into enterprise workflows.
• Build strong internal relationships to position procurement as a strategic business partner.

Capability Building & Talent Development

• Develop and deploy a global procurement training and certification curriculum focused on category management, sourcing, and risk management.
• Build career paths, succession plans, and skill matrices to grow procurement talent within the function.
• Promote knowledge sharing and continuous improvement across regions and categories.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, or related field; MBA or professional certification (e.g., C.P.M., CPSM) preferred.
• 7+ years of progressive experience in procurement, with a focus on indirect spend, preferably in food, CPG, or manufacturing sectors.
• Proven experience leading a global or regional Center of Excellence or Procurement Transformation function.
• Demonstrated experience in strategic sourcing, category management, supplier relationship management, and risk management.
• Deep understanding of procurement systems, processes, and digital tools 
• Strong leadership, communication, and influencing skills with the ability to engage executive stakeholders and global teams.
• Track record of building high-performing teams and driving cultural and operational change.

Preferred Experience

• Experience in a global or matrixed organization within the food & beverage, CPG, or manufacturing sector.

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

The role

At HelloFresh, our mission is to change the way people eat - forever. From our 2011 founding in Europe’s vibrant tech hub Berlin, we’ve become the global market leader in the meal kit sector and inspire millions of energised home cooks across the globe every week.

Our operation planning team, located in Berlin and New York, is critical to what we do. From operation and supply chain optimization to forecasting, we work on challenging problems and have a high output of building and releasing features and engines that make our business thrive and deliver real financial impact.

As an Applied Scientist in Operations Researcher (OR), you will work together with a global, cross-functional team that is transforming supply chain management, from menu planning and procurement to production and logistics. In this role, you will play a vital part in enhancing and expanding our algorithmic planning capabilities. Your contributions will directly impact the efficiency and performance of our business operations.

What you’ll do

• Design, implement and evolve optimization models and decision-support tools for high-impact planning problems in the supply chain (e.g. assortment/menu structure, capacity, sourcing, fulfillment and network trade-offs, priorities will follow business needs).
• Drive adoption of globally developed optimization capabilities: localize assumptions, validate outputs against operational reality and coordinate staged roll-outs with stakeholders and engineering.
• Partner with engineering to productionize solvers, services and workflows; ensure ownership, runbooks, and monitoring are clear after launch.
• Build and maintain data pipelines and, where useful, dashboards so inputs, outputs, and KPIs stay transparent and we can iterate with measurable feedback.
• Spot gaps early: translate messy reality into robust, data-backed formulations and pragmatic solutions that hold up at scale.
• Collaborate across product, engineering, data, and commercial teams; represent the US planning perspective in global OR discussions so shared roadmaps stay fit for purpose.
• Champion a shared, optimization-aware, data-driven way of planning — without losing sight of simplicity and trust from business users.

What you’ll bring

• Master’s or PhD in Operations Research, Mathematics, Industrial Engineering, Management Science, or a closely related field.
• Deep knowledge of mathematical optimization and core OR methods (e.g. mixed-integer programming, decomposition and sound use of heuristics where appropriate).
• Hands-on experience with industrial solvers such as Gurobi, CPLEX, or comparable (commercial or open-source).
• Senior-level track record: Either 5+ years of relevant professional experience applying OR/optimization in industry, or a PhD plus 3+ years of post-PhD applied work, demonstrating shipped models or tools and clear ownership of outcomes.
• Strong Python and SQL for modelling, experimentation, and working with large operational datasets; familiarity with BI tools (e.g. Tableau) is a plus.
• Excellent written and verbal communication; you can explain trade-offs, build trust, and align priorities across levels.
• Autonomy and judgment: you prioritise under ambiguity, run several meaningful threads in parallel, and keep quality high as scope grows.

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We are hiring a Coordinator, Affiliate Marketing to join our Growth Marketing team. In this role, you will support the operations and business development of our Affiliate Marketing programs across the US and Canada for HelloFresh, Factor, Green Chef, EveryPlate, and Chefs Plate.

You will play a key role in managing partner relationships, optimizing performance, and driving new partner acquisition to expand our affiliate programs. You will support day-to-day program operations, ensure compliance, and facilitate seamless communication with partners and internal stakeholders to drive efficient execution and growth.

You will ...

• Support affiliate program operations by pulling reporting, managing audits, updating partner links, managing asset sharing, and overseeing creative approvals.
• Assist in campaign management by maintaining accurate partner details, updating creative assets, ensuring proper tracking and deployment of promotions, managing budgets and partner payouts, and coordinating placement bookings.
• Ensure quality assurance (QA) and compliance by verifying partner content, promotions, and tracking links while troubleshooting issues and escalating concerns as needed.
• Drive new partner development by managing onboarding and tracking setup.
• Troubleshoot and proactively solve issues as they arise with partners, leading with a solution oriented approach 
• Identify opportunities to leverage AI and automation tools to streamline recurring tasks, enhancing overall team productivity and operational scale.
• Manage quarterly bookings with some partners, addressing partner concerns and ensuring agreements are finalized promptly.

You are...

• Eager to learn and grow your operational and marketing expertise
• Organized – Organizational skills, project management skills and ability to multi-task in a fast paced environment are the foundation of everything you do.
• Creative— Challenge conventional methods and open to new ideas.
• Driven for Results— Push projects to completion with a sense of urgency.
• Strong Communicator - Can communicate complex ideas in simple clear ways both in writing and verbally

At a minimum, you have...

• Bachelor’s degree in Business, Marketing, or a related field.
• 1 - 2 years of experience in e-commerce, online / performance marketing / affiliate marketing, partnership management, or operational roles
• Excellent communication skills with a sharp attention to detail and organization
• Proficiency in the Microsoft Office Suite, Google platforms
• A team player and eager to be part of a rapidly growing company in a competitive vertical 

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
• Snacks, cold brew on tap & monthly catered lunches
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company  

We are seeking a proactive and service-oriented Office Manager to own the physical employee experience across our NYC HQ, Brooklyn Studios, and Newark locations. In this role, you will serve as the heartbeat of our facilities, ensuring our spaces remain fully operational, safe, and engaging. As an Individual Contributor, you will provide daily guidance and mentorship to our team of Office Coordinators without directly managing them. We need a true "doer" with a "no task too small" attitude, someone equally comfortable organizing a holiday party for 500 people as they are organizing a supply closet. Ultimately, you will be the glue that holds our workspace together, creating a seamless environment where our teams can thrive.

You will be responsible for ...

Facility Operations & Maintenance

• Multi-Site Leadership: Lead workplace operations for NYC HQ, Brooklyn Photo Studio, Video Studio, and the Newark, NJ Office, ensuring a consistent standard of excellence across all sites.
• Day-to-Day Oversight: Oversee the daily upkeep of the office to ensure a clean, organized, and well-stocked environment. This includes sourcing and overseeing facilities, maintenance and supply needs.
• Vendor Management: act as the primary liaison for facility operations, maintenance, and security and IT. Establish and maintain relationships with third-party vendors, supporting. Schedule all maintenance appointments as needed.

Financial & Budget Management

• Budget Ownership: Responsible for tracking Workplace Operations spend and keeping accurate records of all purchases.
• Expense Reporting: Submit monthly expenses to the internal approval system.
• Cost Efficiency: Achieve cost savings by maximizing the utilization of suppliers and preferred vendors, identifying efficiency opportunities across all offices.

Employee Experience & Team Support

• Culture & Events: Own the physical employee experience. Organize special office activities such as happy hours, company events, engagement activities, and office updates to ensure high engagement and productivity.
• Mentorship: Support the onsite team of Office Coordinators. While not a direct manager, you will provide day-to-day guidance, answer questions, and model best practices for the junior team.
• Executive Support: Provide approximately 2-3 hours per week of dedicated support to our Executive Team, assisting with financial reconciliation.

You are:

• A proactive "doer": You apply a "no task too small" mentality to your work; you are willing to roll up your sleeves to fix issues before others even notice them, and you the offices running with extreme organization.
• Customer-obsessed:  You treat our employees as your customers; you maintain a positive, helpful, and approachable demeanor at all times to ensure the employee experience is top-tier.
• Entrepreneurial:  You are comfortable working autonomously and are you produce high-quality work without close oversight 
• High energy:  You bring a dynamic presence to the office; you tackle concurrent projects, physical tasks, and daily challenges with enthusiasm.
• An effective communicator:  You possess strong verbal and written skills, capable of mentoring junior staff while communicating clearly and professionally with vendors and executives.

You have:

• You have 3-5+ years of operational experience in Office Management or facilities, ideally within a high-growth, creative, or hospitality-driven environment.
• You have a track record of managing physical spaces across multiple locations, demonstrating the ability to handle logistics, office moves, and facility maintenance with a "boots on the ground" approach.
• You have experience leading without authority, previously supporting or mentoring junior operational staff (such as Receptionists or Coordinators) to ensure high service standards.
• You have a background that blends operational grit with executive polish, allowing you to seamlessly pivot between handling facility emergencies, planning company events, and supporting senior leadership.
• Proficiency in Google Suite required, Workday, and Slack preferred
• The ability to lift up to 30 pounds

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
•  $0 monthly premium and other flexible health plans effective first day of employment
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)  
•  Snacks, cold brew on tap & monthly catered lunches
•  Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company 

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
• Snacks, cold brew on tap & monthly catered lunches
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company  

We are hiring a Sr. Associate Affiliate Marketing to join our Growth Marketing team. In this role, you will support the Strategy and Operations of the Affiliate Marketing programs for HelloFresh, Factor, Green Chef, and Everyplate. Your goal will be to manage & optimize existing relationships as well as recruit and develop  new partners that will drive high-quality traffic that accelerates profitable revenue growth. You will also develop & execute efficient communication with partners & stakeholders as well as managing account operations.

You will ...

• Work closely with the GM Teams, assisting in management of all partnerships  to successfully drive profitable growth for the HelloFresh group (multiple brands).
• Support and manage the day-to-day operations of multiple active partners including managing content & messaging updates, deployment of creative assets and tracking links, etc. while ensuring program details are accurate and up to date 
• Use a Data Driven approach to account management, closely monitoring brand and partner performance using various internal and external dashboards. Analyze data to find opportunities, trends and escalate any potential red flags. Track campaign and channel performance, identify key campaign learnings and quantifiable business opportunities to improve existing campaigns
• Identify, recruit and activate new publishers who can provide additional reach.  Optimize existing relationships to drive high-quality traffic that accelerates revenue growth 
• Develop relationships with current and new affiliate partners at the appropriate level via email and on calls. Act as key point of contact with external partners and vendors, establishing and maintaining these relationships on behalf of HelloFresh
• Responds to affiliates' inquiries, troubleshoots issues and engages affiliates with the goal to activate or optimize relationships.

You are...

• Eager to learn and grow your marketing expertise
• Organized – Organizational skills, project management skills and ability to multi-task in a fast paced environment are the foundation of everything you do.
• Creative— Challenge conventional methods and open to new ideas.
• Driven for Results— Push projects to completion with a sense of urgency.
• Data Driven - Are comfortable analyzing large chunks of data and use them in decision making
• Strong Communicator - Can communicate complex ideas in simple clear ways both in writing and verbally

At a minimum, you have...

• Bachelor’s degree in Business, Marketing, or a related field.
• 2 - 4 years of experience in e-commerce, online / performance marketing / affiliate marketing or partnership management
• Excellent communication skills with a sharp attention to detail and organization
• Proficiency in the Microsoft Office Suite, Google platforms
• Experience working in affiliate marketing platforms preferred (ex: impact).
• Experience with marketing analytics tools (Tableau) and knowledge of key marketing metrics (ex: CAC, CLV, PPC, CPA, and CPM, etc.) 
• A team player and eager to be part of a rapidly growing company in a competitive vertical 

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

We are hiring a Sr. Associate Affiliate Marketing to join our Growth Marketing team. In this role, you will support the Strategy and Operations of the Affiliate Marketing programs for HelloFresh, Factor, Green Chef, and Everyplate. Your goal will be to manage & optimize existing relationships as well as recruit and develop  new partners that will drive high-quality traffic that accelerates profitable revenue growth. You will also develop & execute efficient communication with partners & stakeholders as well as managing account operations.

You will ...

• Work closely with the GM Teams, assisting in management of all partnerships  to successfully drive profitable growth for the HelloFresh group (multiple brands).
• Support and manage the day-to-day operations of multiple active partners including managing content & messaging updates, deployment of creative assets and tracking links, etc. while ensuring program details are accurate and up to date 
• Use a Data Driven approach to account management, closely monitoring brand and partner performance using various internal and external dashboards. Analyze data to find opportunities, trends and escalate any potential red flags. Track campaign and channel performance, identify key campaign learnings and quantifiable business opportunities to improve existing campaigns
• Identify, recruit and activate new publishers who can provide additional reach.  Optimize existing relationships to drive high-quality traffic that accelerates revenue growth 
• Develop relationships with current and new affiliate partners at the appropriate level via email and on calls. Act as key point of contact with external partners and vendors, establishing and maintaining these relationships on behalf of HelloFresh
• Responds to affiliates' inquiries, troubleshoots issues and engages affiliates with the goal to activate or optimize relationships.

You are...

• Eager to learn and grow your marketing expertise
• Organized – Organizational skills, project management skills and ability to multi-task in a fast paced environment are the foundation of everything you do.
• Creative— Challenge conventional methods and open to new ideas.
• Driven for Results— Push projects to completion with a sense of urgency.
• Data Driven - Are comfortable analyzing large chunks of data and use them in decision making
• Strong Communicator - Can communicate complex ideas in simple clear ways both in writing and verbally

At a minimum, you have...

• Bachelor’s degree in Business, Marketing, or a related field.
• 2 - 4 years of experience in e-commerce, online / performance marketing / affiliate marketing or partnership management
• Excellent communication skills with a sharp attention to detail and organization
• Proficiency in the Microsoft Office Suite, Google platforms
• Experience working in affiliate marketing platforms preferred (ex: impact).
• Experience with marketing analytics tools (Tableau) and knowledge of key marketing metrics (ex: CAC, CLV, PPC, CPA, and CPM, etc.) 
• A team player and eager to be part of a rapidly growing company in a competitive vertical 

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
• Snacks, cold brew on tap & monthly catered lunches
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company  

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Join our team in a high-impact, execution-first position best suited for an individual contributor who operates at the top of the Paid Search field.

As Manager, Paid Search, you will own the day-to-day performance, optimization, and scaling of Paid Search campaigns in the U.S. market across brands such as HelloFresh, EveryPlate, and Green Chef. You will operate within a global, matrixed organization, where strategy, tooling, and frameworks are centrally defined—but success is determined by the quality and rigor of local execution.

Reporting to the Director, Paid Search, you will be responsible for translating global direction into flawless execution, uncovering performance opportunities through deep analysis, and continuously pushing efficiency and scale.

This role is designed for operators who are obsessed with performance, comfortable in complexity, and capable of independently driving results at scale.

You will...

• Own US Paid Search Execution: Take full ownership of daily campaign execution and optimization across Google Ads and Microsoft Ads (Search, Shopping, Performance Max, emerging AI formats)
• Operate at Granular Level: Go far beyond aggregate metrics—de-average performance to identify opportunities across keywords, queries, devices, audiences, geos, landing pages, offers, and ad copy
• Drive Daily Performance Impact: Make continuous, high-quality optimizations across bidding, budgets, structure, and creative to improve CAC, CVR, ROAS, and LTV
• Translate Strategy into Results: Execute against globally defined strategies and frameworks, ensuring best-in-class implementation in the U.S. market
• Deep Analytical Ownership: Independently build and manipulate datasets (Excel, Google Sheets, tableau, internal tools) to perform deep-dive analyses, cohort breakdowns, and scenario modeling
• Identify and Scale Opportunities: Proactively surface growth and efficiency levers, and rapidly translate them into actionable changes
• Testing & Experimentation: Run and analyze rigorous A/B tests (bidding, creatives, landing pages, offers), with a clear focus on scalable impact
• Leverage Automation: Use scripts, automation tools, and platform capabilities to increase efficiency, reduce manual work, and scale high-performing campaigns
• Performance Reporting: Own performance narratives for the U.S. market, delivering clear, data-backed insights in weekly and monthly reviews
• Collaborate in a Matrix: Work closely with global and cross-functional teams (BI, CRM, Creative, Product), while maintaining strong ownership of local execution

You are…

• Proficient in hands-on paid search campaign management (Google ads and Bing ads in text search, PMAX, Shopping, and AI Max)
• Familiar with performance marketing metrics (CPC, CVR, CTR, CAC, LTV) and the ability to use data to drive daily performance optimizations.
• Strong quantitative and analytical skills, proficient in working with large data sets using Excel or Google Sheets.
• Highly analytical and capable of independently breaking down complex datasets into clear actions
• Detail-oriented, structured, and disciplined in campaign management able to find efficiencies and opportunities across multiple data sources
• Familiar with the fast-paced, demanding, and analytical environment
• A positive mindset towards challenges and new opportunities
• Able to navigate a global, matrixed organization without losing speed or ownership

You have…

• A bachelor’s degree with a strong academic record 
• 4-6+ years of experience in Paid Search, either from an agency or client-side role
• Proven track record of managing and optimizing large-scale, performance-driven accounts
• Knowledge of Paid Search bidding, targeting, and optimization.
• Experience working with performance marketing metrics and platform reporting.
• Strong analytical ability and problem-solving skills. Able to use data to optimize day-to-day performance.
• Strong organizational skills and project management ability
• Google Ads and Microsoft Ads (Search, Shopping, Performance Max) certified
• Advanced Excel / Google Sheets skills (you can build your own analyses from scratch)
• Experience working with large datasets and conducting granular performance deep-dives
• Strong command of performance metrics (CPC, CVR, CTR, CAC, LTV) and how to influence them
• Experience leveraging automation (scripts, tools, or platform features) to scale operations

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Growth Manager, Factor Form

Location: This is a hybrid role to the NYC HelloFresh Headquarters

Factor Form is hiring a Growth Manager to serve as the operational engine behind our growth strategy, owning the execution layer that allows us to move faster, test more, and scale what works.

This is a high-context operator role built for someone who thrives at the intersection of marketing execution, data, and cross-channel strategy. Your time will be split between marketing operations and data. Managing channel operations, approving creative, building tracking infrastructure, and ensuring every active campaign is running cleanly across platforms. On the data side, building performance reports, refining LTV models, sizing opportunities, and translating insights into action.

This is not a passive coordinator role. It is a high-context execution role built for someone who can make fast, informed judgment calls, thrives in ambiguity, and understands that the details are where growth is won or lost.

You will report to the General Manager and work closely with the Head of Growth, agency partners, Product Marketing, and Tech.

You will…

Own the Marketing Operations Layer

• Manage channel setup and execution work including onboarding new platforms and tracking, attribution, creating discount codes, and maintaining UTM infrastructure
• Review and approve creative and messaging from agency partners daily, ensuring alignment with brand standards and active campaign strategy
• Coordinate influencer and affiliate product sampling logistics end-to-end
• Maintain landing pages, promotional flows, and campaign assets across active channels

Be the Analytical Backbone of Growth

• Own performance reporting that surfaces what's working quickly enough to act on it
• Maintain and refine LTV models across product segments to ensure CAC targets stay accurate as our channel mix evolves
• Identify highest-leverage growth opportunities across the funnel and translate them into clear, prioritized testing roadmaps
• Build dashboards and recurring reporting that drive decision-making across the team

Drive Experimentation & Execution

• Design, prioritize, and analyze A/B tests across lifecycle and on-site surfaces
• Ensure experiments are structured, measurable, and tied to revenue impact
• Maintain rigorous follow-through from insight → test → rollout → scale

Act as a Force Multiplier to the Head of Growth

• Own the operational layer so the Head of Growth can focus on strategy and channel expansion
• Bring structure and clarity to complex, fast-moving growth problems
• Improve cross-functional alignment and accountability across every initiative you touch

You are…

• Highly Analytical. You are deeply comfortable with cohort analysis, retention curves, CAC/LTV modeling, and subscription economics. You instinctively look for the root cause in the numbers.
• A Swiss-Army Knife Operator.  You can flex from building a financial model to QA’ing a lifecycle flow to writing a test brief. No task feels “below” you if it drives growth.
• Conscientious & Detail-Oriented. You sweat the details. You catch errors others miss. You follow through. You build systems that prevent chaos.
• Structured Thinker.  You bring order to ambiguity and create clarity in fast-moving environments.
• Low-Ego, High-Ownership. You care about winning as a team more than owning a lane.

At a minimum, you have…

• 3–6 years of experience in growth, lifecycle, strategy, analytics, or DTC operating roles
• Strong hands-on experience with cohort analysis and performance reporting
• Experience working in Shopify and Klaviyo
• Proven ability to drive measurable revenue impact
• Strong Excel / Google Sheets skills (SQL a plus)
• Excellent written and verbal communication skills
• BA/BS degree required

You’ll get…

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#Factor #JD1008

The Role

We're looking for a Staff Backend Engineer to join our Customer Value Optimization (CVO) tribe at HelloFresh. This is a high-impact individual contributor role sitting at the intersection of Data Science and Backend Engineering — you'll be the technical bridge that turns ML models into reliable, scalable production systems.

You'll work across squads within the CVO tribe, partnering closely with Data Scientists and Backend Engineers to define how we serve ML models at scale, raise the technical bar, and accelerate the tribe's ability to deliver value to our customers.

What you’ll do

• Design, build, and own robust, scalable infrastructure for live serving of ML models in production
• Act as the technical bridge between Data Science and Backend Engineering teams within the CVO tribe — translating DS needs into scalable engineering solutions
• Define and drive best practices for model serving, APIs, and system design across squads
• Lead cross-squad technical initiatives, from architecture decisions to hands-on implementation
• Partner with Data Scientists to ensure models are production-ready — performant, observable, and maintainable
• Contribute to tribe-wide engineering standards and shape the technical roadmap
• Mentor and support engineers across squads without direct line management responsibility

What you’ll bring

• 7+ years of backend engineering experience, with a strong foundation in Python
• Proven experience building and operating ML model serving systems or ML platforms in production
• Deep understanding of distributed systems, APIs, and microservices architecture
• Strong track record of working across team boundaries to deliver complex, cross-functional projects
• Excellent communication skills — able to work fluently with Data Scientists, Machine Learning Engineers, and Data Engineers
• A collaborative, low-ego approach with strong technical judgment

Nice to Have

• Experience with ML frameworks and serving tools
• Familiarity with feature stores, model registries, or MLOps tooling
• Background in e-commerce, subscription, or personalization domains

Retail Product Development Manager

This role is hybrid to; NYC, Chicago, IL or Boulder, CO HelloFresh Headquarters

In addition to our core direct-to-consumer business, Factor_ has more recently expanded into the retail channel, making our meals available for purchase at brick-and-mortar stores. We are seeking a strategic, data-driven, and highly collaborative Retail Product Development Manager to own Factor_’s Retail Prepared Meals and adjacent food and beverage categories to support growth in this channel. In this pivotal role, you will champion the end-to-end retail product lifecycle—from driving overarching category strategy and formulation management to leading packaging design and continuous portfolio optimization. Acting as the ultimate product expert and a crucial cross-functional linchpin, you will partner seamlessly with Sales, Operations, DTC Product, and Nutrition teams to bridge deep consumer insights with specific retailer needs. Your core objective is to engineer a winning, scalable retail portfolio that commands attention on the shelf, drives exceptional sales velocity for our partners, and builds enduring brand loyalty through relentless, customer-centric innovation.

Key Responsibilities:

• Retail Product Strategy - Develop a winning retail prepared meals range consisting of core year-round SKUs, seasonal skus and may include the development of exclusive retailer ranges. Identify opportunities for expansion into adjacent categories based on retailer needs, white space and consumer research, as well as products available in our portfolio or ripe for development.
• Portfolio Lifecycle Management - Evaluate existing meals, conduct sales performance reviews, leverage online ratings and commentary as well as market trends to optimize our product portfolio by retailer. 
• Formulation & Spec Management - Ensure the retail product range can consistently be offered to retail partners by planning for necessary formulation, ingredient, and packaging changes, owning the spec creation and management process. 
• Packaging Design - Own packaging design for retail products, ensuring alignment with the broader F_ brand and packaging creative guidelines, meeting retailer compliance standards and functionality and appeal on shelf. 
• Sales Support - Support sales and review meetings with retailers as the product expert, sharing performance insights, industry trends, and product strategy and development opportunities.
• Cross-Functional Management - Partner with key members of the product team to ensure a strong understanding of the DTC product strategy, dietary lifestyles, consumer insights, and product development opportunities with the new formats team. Additionally, partner with operations, nutrition, FSQA, sourcing, retail team members, etc. to ensure the successful management of our retail program.

You are…

• A problem solver - You are resourceful and scrappy and aren’t afraid to roll up your sleeves and figure it out. Where a process doesn’t exist, you’ll create one.  
• Curious & Passionate about Product - you are always looking to learn more about the industry, new products and ways we can delight our customers.
• Data-driven to the core and leverage data to make key business decisions. 
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work, documenting new processes.
• A project manager - You have excellent project management skills leading groups, as well as a demonstrated ability to meet deadlines and complete deliverables on time.
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and present critical information to solve complex problems.
• Highly collaborative - You enjoy working collaboratively with cross-functional teams to get things done.

At a minimum, you have...

• Bachelor degree in Business Administration or other relevant field of study.
• Minimum of 5 years of relevant experience with a background in physical product management, category management, product marketing or strategic sourcing across food/food tech or CPG industries.
• Strong preference for experience within CPG or retail product development.
• Fluent in Google Suite applications (especially sheets & slides), tableau, Gemini and an ability to quickly learn and leverage a range of other databases and tech tools. 
• Familiarity with retail data platforms (NIQ, SPINS, or Circana/IRI) to track category performance and support buyer conversations.
• Ability to successfully manage multiple cross-functional stakeholders as well as to present to executive level colleagues.
• Success in collaborating with cross-functional teams to get things done
• Travel: <10%

You’ll get…

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

As a Senior Manager, Commercial Operations, you will act as a central commercial driver across the business, leading a rotating mix of high-priority initiatives that shape how we bring products to market, communicate value to customers, and grow the brand. This role sits at the intersection of product, marketing, and special projects. 

You will help define how new ideas come to life—from building the commercial story and customer-facing claims behind product improvements, to driving strategic projects, to bringing in external partnerships that increase relevance and create excitement for customers.

This role is ideal for someone who is entrepreneurial by nature, a strong generalist (or comes from product or marketing), and energized by owning complex, high-visibility work from concept through execution. You should be a strong commercial thinker—someone who understands how to connect product, brand, marketing, and customer behavior. 

You will…

• Lead and support rotating commercial initiatives across the business, taking on high-priority projects that require strong strategic thinking, operational follow-through, and cross-functional coordination
• Own go-to-market strategy for key launches and initiatives, ensuring clear, insights-driven positioning, strong customer value propositions, and the messaging frameworks and channel briefs needed to carry strategy through to execution
• Develop reasons-to-believe and product claims that translate product features into compelling, customer-facing narratives
• Monitor the competitive landscape to inform positioning, pricing narratives, and product claims — translating market dynamics into actionable brand and commercial guidance
• Partner closely with Marketing, Product, Culinary, Editorial, Packaging, and Operations to bring initiatives to life end-to-end
• Lead strategic product partnerships with external brands to enhance product offerings, drive cultural relevance, and unlock incremental growth
• Operate as a special projects lead, taking on high-priority, ambiguous work across areas such as lifecycle marketing, customer experience, and commercial innovation
• Identify opportunities to improve customer experience and commercial performance, using both data and customer insight
• Build and maintain analytical models (primarily in Excel) to support decision-making, track performance, and inform strategy
• Move quickly from insight to action, balancing speed with quality in a fast-paced environment

You are…

• Commercially minded, with a strong instinct for what will resonate with customers and drive business results
• Entrepreneurial and proactive, with a bias toward action and ownership
• A strong cross-functional operator who can influence without authority and align diverse stakeholders
• Analytical and detail-oriented, with advanced Excel skills and comfort working with data
• Highly emotionally intelligent, able to navigate complexity, build relationships, and communicate effectively across teams
• Comfortable with ambiguity and shifting priorities, and energized by solving new problems
• Able to zoom out strategically and dive in tactically when needed

You have…

• 5–8+ years of experience in strategy, product, marketing, operations, consulting, or a related field
• Experience leading cross-functional initiatives or special projects from concept to execution
• A track record of driving measurable business impact
• Strong analytical skills, including advanced proficiency in Excel
• Experience in consumer, e-commerce, subscription, or CPG businesses is a plus
• Experience with product marketing, partnerships, GTM strategy, or commercial innovation is a plus

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

The Manager of Accounting is a member of the Finance leadership team and responsible for Inventory Accounting, process and procedures for all of our brands. The position reports to the Sr. Manager of Accounting who oversees all Inventory Accounting for HelloFresh, EveryPlate, Factor, Green Chef and GoodChop and closely collaborates with our FP&A, Data & Finance Operations, Treasury, and Tax teams. You have the technical background but are also a great team leader that chaperones the development of the Accounting team through our continued growth phase and collaborates closely with other business functions to improve financial processes.

You will …

• Act as a subject matter expert on costing and inventory treatment of accounting transactions and related financial reporting requirements, explore and offer solutions and best practices.
• Manage and develop a team to work efficiently and effectively on reporting needs.
• Manage the inventory monthly close function, ensure completeness and accuracy of accounting records, and administer a strict timeline
• Develop a strong understanding of the available data and data sources and provide analysis of the potential risks for each and help create solutions.
• Coordinate and drive inventory valuation and assist month-end close and financial reporting for inventory accounts.  
• Support reporting requirements including audit schedules, quarter-end, and year-end month-end closing tasks.
• Maintain relationships with business partners including working closely with the FP&A and Operational functions to increase transparency on business performance and support cost control. 
• Assist in special projects or requested cost analysis.

Your qualities...

• Must have consumer products/manufacturing experience with standard costing.
• Data driven and curious to find and develop better practices.
• Thorough understanding of supply chain, receiving, inventory flow, operations process, and cost accounting principles.
• Able to work comfortably under pressure and work towards tight deadlines.
• A strong sense of ownership and attention to detail.
• Drive to continuously improve and build processes.
• Highly advanced Excel and data organization skills
• Ability to resolve escalated issues from the team.

At a minimum, you have...

• >5 years of combined experience in public accounting and/or corporate accounting functions, CPA is preferred but not required.
• 2+ years of managing experience
• Substantive quantitative skills and proficiency in Excel.
• Strong technical accounting background; knowledge of IFRS is a strong plus.
• Experience in fast-growth environments and/or inventory-based E-Commerce businesses preferred.

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation 
• Generous parental leave of 16 weeks & PTO policy 
• $0 monthly premium and other flexible health plans 
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)   
• Employee Resource Groups 
• Collaborative, dynamic work environment within a fast-paced, mission-driven company  

You will be a key member of the Brand Marketing team, supporting the HelloFresh Group to drive above-the-line (ATL) media strategy in the US. This role oversees media planning across HelloFresh portfolio of brands (HelloFresh, Factor, GreenChef, and EveryPlate).

Our ideal candidate has a strong track record in ATL media planning and communications planning, with the ability to translate brand strategy and business objectives into effective, full-funnel media strategies.

This role requires both strategic thinking and operational excellence, connecting the brand proposition and audience insights to channel strategy, while influencing channel-specific creative and driving measurable business impact.

This is a high-impact role driving growth for the HelloFresh group and partnering across the broader Marketing organization.

This is a hybrid role based in New York.

You will … 

• Media Campaign Planning:

  • Support the development, execution and communication of ATL media strategies in partnership with internal stakeholders and external agency partners.
  • Develop audience targeting strategies informed by research, insights, and performance data.
  • Brief, review, and approve media plans developed by external media agencies, ensuring alignment with strategic objectives and budget allocations.
  • Apply communications planning principles to ensure media plans align with the brand proposition, audience insights, and moments that matter.
  • Influence channel-specific creative and messaging strategies by leveraging knowledge of ATL media environments and audience behaviors.

• Insights, Analytics & Measurement:

  • Translate insights from marketing analytics, attribution models, and Media Mix Modeling (MMM) into actionable planning and investment decisions. 
  • Monitor and analyze media performance, driving on-going optimization and performance improvements across weekly, monthly, and quarterly reporting cycles. 
  • Be accountable for delivering against brand and acquisition KPIs, including conversion, CAC, ROI, and brand lift metrics. 
  • Support testing initiatives (e.g., channel tests, creative tests, geo tests) with Marketing Analytics to validate performance and unlock incremental growth.

• Process:

  • Build and own scalable processes that ensure accurate media implementation, campaign setup, budget pacing, and operational excellence.
  • Partner with internal teams and agencies on media trafficking, ad operations, campaign execution, contracts, invoicing, billing, and campaign auditing.

You are… 

• A marketing strategist who can derive insights, recommendations and action plans from qualitative market trends, consumer feedback, and large data sets. 
• Data driven - advising and guiding based on data-driven metrics, track defined targets to measure channel performance
• Solutions oriented, developing new ways of approaching complex problems.
• Highly collaborative - proactively seeking input from peers and leaders in problem solving.
• An expert in project management, with strong organizational and communication skills.
• Nimble, adapting quickly and addressing challenges in a proactive manner.

You have… 

• 5+ years of relevant professional experience with demonstrated, consistent results.
• Experience in the U.S. media market, with understanding of the national media landscape and buying ecosystem.
• 3+ years managing media agencies or external partners, with experience influencing cross-functional teams and driving accountability.
• Strong knowledge of ATL media channels (Linear TV, CTV/OTT, YouTube, Radio/Streaming Audio, Podcasts, OOH) with hands-on planning or campaign management experience.
• Background in eCommerce and/or subscription-based business models is a plus.
• Strong analytical foundation, with experience partnering with marketing analytics teams and working with both brand and performance KPIs (e.g., reach, frequency, awareness, site traffic, CPM, CPV/CPS, CAC, and brand lift studies).
• Experience applying measurement frameworks to media planning, including familiarity with Media Mix Modeling (MMM), incrementality testing, and attribution methodologies, and translating insights into planning and optimization decisions.
• Fluency in Google Workspace and Microsoft Excel; experience with reporting automation, dashboards, or data visualization tools is a plus.
• Bachelor’s degree required, with a strong academic record or equivalent professional experience.

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Senior Manager, Business Development - Factor for Business

This is a hybrid role to the HelloFresh Headquarters in NYC

Factor for Business is scaling rapidly. We are looking for a Senior Manager, Business Development - Factor for Business to own our Sales-Led motion. Initially, you will focus on high-intent inbound channels, ensuring a world-class conversion engine. Simultaneously, you will act as a Strategic Lead, designing and executing outbound experiments to identify new repeatable growth levers as we scale toward 10x growth.

You will…

• Convert & Optimize Inbound: Take full ownership of the sales cycle for high-value accounts ($16k+ ARR), ensuring rapid response and high conversion.
• Test & Validate Outbound: Design and execute outbound prospecting sprint to identify high-performing verticals, messaging, and personas for future scale.
• Architect Inbound Infrastructure: Build the Speed-to-Lead engine, including automated lead routing, CRM qualification workflows, and initial outreach sequences.
• Bridge Sales & PLG: Define the strategic Rules of Engagement to identify and transition high-potential self-serve users into formal commercial agreements.
• Guide Team Growth: Provide data-backed recommendations for future hiring (SDRs/AEs) based on both inbound volume and outbound experiment results.

You are…

• An Experimental Operator: You enjoy the detective work of sales, testing different hooks and industries to find what sticks and using data to prove the results.
• A "Builder-Seller" Hybrid: You love closing big deals but are equally obsessed with building the automation that makes those deals repeatable.
• Process-Oriented: You believe that a standardized, tech-enabled sales process is the only way to scale without losing quality.

You have…

• 6+ years of B2B sales experience (Full-Cycle), with a background in both high-velocity inbound and strategic outbound prospecting.
• Technical proficiency with HubSpot, ZoomInfo, and LinkedIn Sales Navigator.
• Experience in a "0-to-1" environment where you helped define a sales motion from scratch.

You’ll get…

• 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

Compensation:

Base Pay range: $115,000 - $135,000

On-Target earnings (OTE) estimated: $170,000 - $185,000

#Factor #JD1008

The Retail Media team helps national brands connect with Hello Fresh Group’s customers via product samples, recipe integration, digital activations, brand experiences, and meal kit sponsorship. Through our network of brands, we reach tens of millions of consumers each month allowing brands to engage specific consumer segments and drive mass-scale trial, purchase conversion and authentic word of mouth conversations both online and offline.

You will … 

• Manage all aspects of the sales process including opening and developing new business, closing add-on and incremental business, determining needs, and proposing compelling programs.
• Create strategic marketing solutions for CPG clients
• Augment and optimize our sales and prospecting processes leveraging Generative AI tools to grow sales
• Develop sales plan for territory to meet or exceed growth and revenue goal
• Build and maintain strong client and agency relationships
• Represent Hello Fresh as one of the company’s key external evangelists

You are…

• Successfully working with national CPG Brands and the digital agencies that represent them for product sampling, couponing, shopper marketing, digital and trade marketing. 
• A strategic partner to your assigned clients. You will sell a broad range of advertising solutions that will ensure that their business goals are met.

You have…

• 3-5 years years successful sales experience
• Proven track record of meeting and exceeding renewal goals and margins
• Demonstrated success at growing repeat business
• Ability to communicate effectively in person, phone, and email
• Experience using GenAi to create streamlined processes that can support sales
• Emotional intelligence, positive attitude, enthusiasm, high energy, attention to detail, strong followthrough
• Comfort working in a fast-paced, hands-on, rapidly changing environment
• Ability/willingness to travel domestically
• BA/BS degree

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation
• Commission eligible 
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We’re hiring a Manager, Pricing and Discount Strategy to own and execute our strategic vision for price and discount strategy, as part of our global team. In this role, you will be responsible for optimizing pricing and discount strategies for HelloFresh Core and adjacent brands, with the goal of maximizing profitability while staying competitive. This position offers a unique opportunity to influence and drive HelloFresh's growth by owning and shaping pricing and discount strategy for a set of brand(s): developing strategic roadmaps, generating and testing hypotheses, and collaborating with cross-functional teams to assess financial impacts and make data-driven decisions. The insights you provide will be critical in ensuring that we deliver a world-class experience for our customers and will help drive profitable, long-term growth for the business.

You will …

• Help execute, actualize, and continuously optimize discount strategy across our global brand portfolio, with a strong focus on North America brands
• Own price & discount strategy for a set of brand(s) for which you will serve as the main POC, maintaining a pipeline of price and discount optimization opportunities, innovative incentive opportunities & desired learnings. Leverage data and own analysis to define strategic pricing and discount opportunities 
• Oversee end-to-end AB testing process: set-up with channel owner, test monitoring, test analysis. Maintain documentation on business impact & message to appropriate stakeholders
• Tell the story behind numbers to effectively communicate the implication of risks & opportunities and their impact on the business
• Collaborate with Growth Marketing, CRM, Product, and Analytics on pricing and discount related initiatives to drive short and long term customer profitability
• Maintain source of truth documentation on live pricing & discounts
• Manage implementation of discount optimizations & new tooling as relevant

You have...

• Bachelor’s degree required, Master’s degree preferred in marketing, business or STEM-related fields (e.g. mathematics, engineering, computer science, economics, statistics, etc.)
• 4-6 years of professional experience in pricing strategy, consulting, analytics, or a subscription-based business model
• Extensive experience devising and measuring the effectiveness of pricing strategies (including AB testing), with a proven track record from other data-rich business environments
• Strong analytical skills and advanced command of Excel, Tableau etc. SQL is a plus
• Analytical experience working with digital business models and collaborating with marketing departments 
• Outstanding written and verbal communication skills with a proven ability to lead effective meetings and presentations with senior management
• Prior experience with project management with the ability to lead multiple workstreams
• A business background with a strong understanding of customer experience frameworks
• Experience individually driving projects
• A pragmatic, hands-on mentality to drive towards impact

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Senior Manager, Commercial Strategy and Analytics

This is a hybrid role to the HelloFresh Headquarters in NYC

Factor a brand of HelloFresh is seeking a high-impact, data-savvy Senior Manager, Commercial Strategy and Analytics to serve as a pivotal leader for our Factor-US brand. This is a high-visibility role reporting directly to the VP of Commercial, designed for a strategic operator who can balance granular retention mastery with broad commercial vision.  You will be the primary owner of customer retention metrics for Factor-US portfolio while simultaneously spearheading the business’s most critical strategic bets. You will help define the commercial roadmap that drives long-term enterprise value.

You will…

Be the Analytical Backbone of the Active Customer Experience

• Own cohort analysis, LTV modeling, retention diagnostics, and revenue reporting
• Identify highest-leverage customer retention opportunities across the lifecycle
• Be a champion for your testing roadmap, from selling it in, to collaborating with cross-functional teams in local and global offices across Marketing, Product, Tech, Ops and Finance
• Design, prioritize, and analyze A/B tests
• Be a voice for retention in the US, keeping the local team updated on campaign results, highlighting successes, failures, positive trends, and negative trends.

Drive Cross-Functional Big Bets

• Lead the "big bets"—the high-stakes, cross-functional projects that define our competitive edge. You will identify market opportunities, build business cases, and drive these initiatives from ideation to commercial reality.
• Dive deep into complex datasets to uncover measurable insights, moving beyond reporting to tell a compelling story that influences executive-level decision-making.

You are…

• Highly Analytical. You are deeply comfortable with cohort analysis, retention curves, building business cases, and subscription economics. You instinctively look for the root cause in the numbers.
• A Swiss-Army Knife Operator.  You can flex from building a financial model to QA’ing a lifecycle flow to designing an A/B test. No task feels “below” you if it drives growth.
• A Good Communicator.  You can communicate effectively across audiences - whether it’s explaining nuances in the data to a senior leader or working with cross-functional teams on a complex test idea, you can drive alignment and results.
• Structured Thinker.  You bring order to ambiguity and create clarity in fast-moving environments.
• Low-Ego, High-Ownership. You care about winning as a team more than owning a lane.
• Entrepreneurial mindset. You love building new things, and have both the passion to sell ideas and the grit to drive them to completion.

At a minimum, you have…

• 5-7 years of experience in growth, lifecycle, strategy, analytics, consulting or DTC operating roles
• Strong hands-on experience with cohort analysis and performance reporting
• Proven ability to drive measurable revenue impact
• Strong Excel / Google Sheets / modeling skills. SQL a plus
• Excellent written and verbal communication skills
• BA/BS degree

You’ll get…

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#JD1008 #Factor

As the HR Business Partner, you will play a pivotal role at HelloFresh, bringing objectivity to the team and value to the business by working closely with the Head of People, North America to execute the strategic direction, drive performance through people, and build a compelling work environment with an emphasis on engagement.

With a passion for the business, you will quickly learn its rhythm, how it functions, and how operations must ebb and flow to delight our customers. Primary responsibilities will be focused on building and leveraging our HR Business Partner and Center of Excellence models to provide a world-class employment experience for our teams.

You will report directly to the Head of People, North America and work directly with business leaders across the Headquarters location.

This is a hybrid role with a need for on-site presence at minimum 2-3 days per week.

You will...

• As an HR Business Partner, build solid relationships with each of your business and functional leaders, serving as the main point of contact for HR.
• Serve as the main HR contact for functional leaders up through VP-level, their teams (approximately 100 salaried/HQ employees), and interface regularly with members of the Executive team.
• Be a role model leader and champion of change, building organizational trust and promoting a positive workplace culture. Partner and communicate regularly with leadership on trends.
• Provide coaching and guidance to leaders and employees regarding employment issues in areas such as policy and procedure interpretation/application, coaching and corrective action, leaves of absence, development plans, and terminations.
• Review, interpret, administer, and ensure compliance with federal, state, and local employment laws, and company policies and procedures. Partner with Employee Relations and Legal on any agency charge responses.
• Work with leaders to proactively create and maintain workforce staffing plans. Manage recruiting efforts in partnership with the Talent Acquisition COE to ensure that competent, diverse, and skilled workers are hired, while minimizing turnover.
• In partnership with the Total Rewards COE team, oversee the implementation and execution of all benefits and compensation policies, procedures, programs, and communications. Provide guidance on benefits and compensation strategy planning and administration.
• Spearhead initiatives for client groups by developing programs and services to increase employee engagement, retention, and job satisfaction.
• Lead Talent Management events (including succession planning) in partnership with the Head of People, L&OD COE, and leadership to ensure a solid talent pipeline and readiness for advancement.
• In partnership with the L&OD COE, deliver onboarding, leadership training for all leaders, and compliance training on various HR topics, including ethics, labor laws, policies, and procedures.
• Oversee the performance management process and provide guidance to leaders on employee reviews and evaluations. Provide training and consultation as necessary.
• Develop strong relationships across the organization to strengthen HR involvement.
• Perform all other duties as assigned.

You are...

• A combination of education in Human Resources and 6+ years of human resources management experience, preferably within a high-growth, fast-paced, tech-related field or start-up environment.
• Solid understanding of HR issues specific to start-up and/or CPG and tech companies.
• Innovative, strategic thinker who can effectively leverage data to improve efficiency in a production-focused operational environment.
• Demonstrated experience leading change management initiatives, specifically in organizational design/structure, People program development and implementation, and/or People service delivery.
• Strong stakeholder management skills, particularly in business partnering with senior business leaders and global counterparts.
• Strong knowledge and experience with federal, state, and local employment laws.
• Excellent coaching and conflict resolution skills, with demonstrated experience leading complex workplace investigations.
• Ability to develop and execute a proactive employee and labor relations strategy focused on building leadership skills to promote employee engagement.
• Strong attention to detail and excellent interpersonal, problem-solving, listening, verbal, and written communication skills.
• Sound judgment and fair, ethical conduct with respect to employee relations and a highly diverse employee population.
• Ability to work in a rapidly changing, high-pressure environment with a significant degree of ambiguity.
• Ability to work varying shifts, including weekends and evenings, as dictated by business needs.

You’ll get… 

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, cold brew on tap & monthly catered lunches
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

Growth Analytics Manager, Factor US

THIS ROLE IS HYBRID TO THE HELLOFRESH CORPORATE OFFICE IN NEW YORK CITY, NY

At Factor, we are dedicated to maximizing customer lifetime value and driving efficient, sustainable growth. As our new Growth Analytics Manager, Referrals & Activations, you'll be the crucial link between our local Factor-US brand strategy and the global teams executing our key growth programs. This role is for a highly analytical and collaborative growth leader who excels at using data to unlock hidden value in existing customer segments. You'll serve as the primary brand and local market expert for these channels, with a direct impact on our most profitable growth levers. You'll report to the Associate Director of Growth, Factor US and work cross-functionally with Global Channel Owners, Data Analytics, and Product Marketing teams.

You Will...

• Steer RAF performance & strategy: Analyze and distill complex business insights to provide leadership with a comprehensive understanding of performance relative to targets, including a clear diagnosis of the underlying causes for any deviations. You will proactively identify gaps, then develop and propose robust strategic pathways to capture new growth opportunities.
• Optimize targeting for value generation: Deeply analyze campaign performance to recommend and implement optimizations to our targeting criteria, ensuring campaigns maximize the Total Value Generated rather than simply volume.
• Serve as the Local brand advocate: Act as the voice of Factor-US, socializing the CMO's local marketing strategy to global channel experts and translating high-level objectives into concrete, context-specific campaign requirements.
• Enhance product messaging efficiency: Collaborate with the local Product Marketing Manager to integrate the best product-level messages into campaigns, increasing messaging efficiency and ensuring we are always targeting the right customer with the right offer.
• Facilitate growth analysis and projects on Activations: Facilitate the execution of growth initiatives by working alongside the Senior Manager of Growth Strategy. You are here to project manage and support the steering priorities, removing roadblocks and making it easier to deliver results quickly and effectively.

You Have...

• Strong Data Literacy & Autonomy: You are highly adept at reading and interpreting complex performance data, translating it into clear learnings and actionable next steps for growth optimization. You are also capable of autonomously driving data excellence by requesting and structuring the necessary data to inform your decisions.
• Exceptional Collaboration & Accountability: Proven ability to identify growth opportunities and skillfully collaborate with cross-market Channel Managers to implement initiatives. You can easily manage implementation support while effectively keeping partners accountable to performance metrics.
• Brand Growth Vision & Customer Focus: You possess a deep understanding of the customer journey and the marketing funnel. You advocate for strategies that not only make commercial sense but also drive the right customer experience to build genuine brand (re)consideration.
• Eagerness to Learn & Adapt: A proactive mindset and a genuine desire to learn new channels, data techniques, and customer insights in a constantly evolving environment.
• Experience: 4+ years of experience in a fast-paced Direct-to-Consumer (DTC) business or startup, with close contact and proven success in leveraging a growth marketing engine (e.g., performance, retention, or CRM).

You'll Get...

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chai

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#Factor #JD1008

The role

We are hiring a Staff Product Manager to define and lead the vision for HelloFresh's Benefit Optimization platform—using intelligent technology to deliver the right benefit to the right customer at the right time.

You'll lead the Benefit Optimization squad—a team of Data Scientists and Machine Learning Engineers on a mission to develop technology that delivers the best possible benefits to our customers. Together, you'll build the AI-powered engine that transforms how HelloFresh personalizes value across millions of customers. In this role, you will evolve HelloFresh's benefit delivery from generic offers to sophisticated ML-powered recommendations that understand customer preferences and drive intended actions—transparently and ethically. Your scope spans the entire customer journey: from first discovery, to reacquisition and active retention.

You will advocate for a customer-centric product philosophy: treating optimization as a tool for empowerment rather than behavioral manipulation. By working backwards from user needs, you will ensure our AI helps customers make better-informed decisions. This commitment to trust and transparency is our primary lever for growth; when customers feel truly understood, it naturally drives long-term retention, higher order frequency, and brand advocacy.

You will serve as the voice of the customer across data science, engineering, and marketing teams—translating ML capabilities into customer-first experiences while maintaining rigorous standards around transparency, privacy, and fairness.

What you’ll do

• Own the vision and roadmap for benefit optimization across the entire customer lifecycle—evolving from basic segmentation to ML-powered systems that deliver the right offer to each customer at the right moment.
• Scale decision making on benefits across all markets and touchpoints, ensuring consistent experiences that customers understand and appreciate while navigating complex technical and operational challenges.
• Partner with data science to build ML models that predict what customers value—ensuring recommendations are relevant, timely, and fair across diverse customer segments.
• Define success metrics that balance customer outcomes (satisfaction, retention, engagement) with business goals (conversion, LTV, discount efficiency)—measuring what matters for both customers and the company.
• Drive cross-functional alignment as a single-threaded leader across Tribes and Alliances—connecting Commercial, Marketing, CRM, and Growth teams around a unified benefit strategy.
  
  

What you’ll bring

• Strategic ML Product Leadership: 6+ years of PM experience (Senior/Staff level) with a proven track record of architecting and scaling personalization engines or recommendation systems that move the needle for millions of users across multiple markets.
• Technical Fluency & Data Partnership: A deep-seated ability to partner with Data Science and ML Engineering teams; you are as comfortable discussing model performance, feature engineering, and causal inference as you are defining a product vision.
• Commercial & Subscription Acumen: A sophisticated understanding of subscription economics—specifically how pricing dynamics, promotional logic, and personalized offers impact LTV and churn—allowing you to balance business growth with user value.

Interacting with front-end developers, designers, product managers and our teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their engineering skills to a wide range of platforms and environments, while also acting as an ambassador to coach team members and stakeholders.

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

The role

We are seeking an entrepreneurial and strategic Senior Director of Paid Social to spearhead our transformation into a social-first brand. 

This is a pivotal leadership role responsible for architecting a holistic, full-funnel growth engine designed to deliver ambitious, sustainable growth at a healthy incremental ROI. You will be the key leader transforming our paid social program into a sophisticated, end-to-end customer journey. We are looking for a senior leader who can pioneer diversification across channels, formats, and strategy - cutting through the noise to build lasting customer trust and unlock our next phase of growth.

As the Senior Director, you will architect the global vision and own the long-term strategic plan for Global Paid Social. You will lead, mentor, and scale a high-performance global marketing team, fostering a culture of innovation, accountability, and agility. You will also assume full ownership of the multi-million dollar paid social budget, setting the agenda for creative innovation and pioneering our expansion into a diverse portfolio of social channels like Meta, TikTok, and beyond. This includes designing the scalable operating model for speed and precision, and championing the advanced measurement frameworks that inform high-level investment decisions.

This is a high-impact, high-visibility role at the center of our Growth Organization. You will have the opportunity to work with dynamic teams across the business and bring HelloFresh’s vision of “changing the way people eat forever” to life. If you are a builder, a strategist, and a leader ready to make a significant impact, we want to hear from you.

What you’ll do

• Architect the Global Vision & Strategy: Develop, own, and execute the long-term global roadmap for Paid Social, building upon our strong conversion foundation to create a sophisticated, full-funnel, multi-brand growth engine.
• Manage Multi-Million Dollar Budget: Assume full ownership of the paid social budget, forecasting, and delivery against ambitious growth, revenue, and incremental ROI targets.
• Lead & Scale a High-Performance Global Team: Lead, mentor, and scale a global team of ~29 fostering a culture of innovation, accountability, and data-driven experimentation necessary to operate as a social-first brand.
• Pioneer Channel Diversification & Innovation: Set the agenda for creative excellence and pioneer the expansion and optimization of our channel mix across Meta, TikTok, and a diverse portfolio of emerging social platforms.
• Build the Scalable Operating Model: Design and implement the agile processes, systems, and advanced measurement frameworks required to inform high-level investment decisions and enable flawless, high-speed execution.
• Champion the Function at the Executive Level: Serve as the single point of accountability for paid social performance, driving alignment and communicating strategy, insights, and results to C-suite and executive-level stakeholders.
• Drive Multi-Brand Portfolio Success: Oversee the paid social strategy for the entire brand portfolio (HelloFresh, Factor, Green Chef, EveryPlate), ensuring each brand’s unique acquisition goals are met.
• Champion Creative Excellence: Partner with leadership across Brand, Design, and Creative to set a high bar for social-first creative, building an innovative content engine that cuts through the noise and delivers breakthrough performance.

What you’ll bring

• A Proven Track Record of Strategic Leadership: 10+ years of progressive experience in performance marketing, with at least 5+ years in a senior leadership role architecting and leading paid social strategy at a global scale.
• Expertise in Scaling and Managing Large Teams: Demonstrated success in leading, mentoring, and scaling large, high-performance global teams (~20-30+), including a strong background in managing other managers (a "leader of leaders").
• Deep Financial and Budget Acumen: Extensive experience managing multi-million dollar performance budgets in a complex, multi-brand portfolio, with full accountability for forecasting, strategic allocation, and delivering against ambitious, incremental ROI targets.
• Full-Funnel & Multi-Channel Mastery: Deep, senior-level expertise in the full paid social ecosystem (Meta, TikTok etc), with a proven history of pioneering channel diversification and building sophisticated, full-funnel programs.
• Advanced Measurement & Data-Driven Mindset: Expert-level understanding of advanced measurement frameworks, including hands-on experience with MMM, MTA, and incrementality testing, with a proven ability to use data to inform high-level investment strategy.
• Executive-Level Communication & Influence: A powerful communicator who can build consensus, articulate a clear vision, and present complex strategy and results to C-suite and executive-level stakeholders.
• A "Builder's" Mindset: A strategic and entrepreneurial leader with a proven ability to design and implement the scalable operating models, agile processes, and systems required to transform a function into a social-first leader.
• Strong Creative Instincts: A demonstrated ability to partner with Brand and Creative leadership to set a high bar for social-first creative that balances brand equity and breakthrough performance.
• A Bachelor’s degree with a strong academic record and/or proven relevant experience in a performance marketing or highly commercial role.

What we offer

• 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

This role will primarily support HelloFresh’s Factor brand with site locations in Illinois and Arizona.

You will...

• Legal Advice/Counseling (IL/AZ): Provide employment counsel for the Factor brand in IL and AZ. Advise stakeholders and executives on issues like hiring, wage and hour, leaves and accommodations, workplace safety, and terminations. Train leadership and cross-functional teams on HR legal compliance. Monitor legal trends and analyze regulatory changes affecting labor and employment. 
• Litigation and Dispute Resolution: Manage employment litigation, demand letters, and agency investigations in IL and AZ, including overseeing cost-sensitive use of outside counsel, drafting position statements, responding to demand letters, and negotiating settlements. 
• Policy/Contract Development and Implementation: Partner with the People team to provide legal guidance on developing and refining company policies and procedures to ensure compliance with federal, state, and local laws.  Draft and negotiate various employment-related contracts, including severance and settlement agreements.
• Other Duties: Handle additional responsibilities as assigned by leadership.

You are...

• A business-minded employment lawyer with an ability to translate legal concepts to non-lawyers.
• A proactive, entrepreneurial, resourceful, independent, and collaborative problem solver who thrives on change and new challenges.

You have...

• A J.D. with outstanding academic credentials. At least 5+ years of overall labor/employment law experience, including at least 2+ years of employment litigation experience at a leading law firm. Prior in-house experience (ideally e-commerce and consumer-facing) strongly preferred. 
• An active license in good standing with the Illinois state bar.
• An ability to work from one of the following HelloFresh locations: Aurora, IL; Chicago, IL; New York, NY.  Long-term commitment to hybrid work pursuant to the company’s Flex-Hybrid policy.
• Familiarity and experience with major federal employment laws and Illinois state and local employment laws.

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

The Associate Director, Creator Partnerships — Factor is the single point of ownership for all influencer- and creator-driven customer acquisition for the Factor brand. This role combines strategic channel leadership with hands-on team and agency management, owning the full P&L for Factor’s influencer program across Instagram, YouTube, Streaming, and emerging platforms (TikTok, Snapchat). The Associate Director sets the brand’s creator vision, drives the transition from agency-managed spend to in-house Direct Booking at scale, rebuilds previously unprofitable channels, and ensures quarter-over-quarter improvement in cost efficiency and conversion volume.

You will…

1. Brand & Channel Strategy

• Define and execute Factor’s overall creator and influencer strategy across all platforms (Instagram, YouTube, Streaming, TikTok, Snapchat), ensuring alignment with brand positioning, seasonal priorities (LTOs, Peak), and acquisition targets.
• Own the channel-mix allocation, deciding where to increase or pull back spend across platforms each quarter based on CAC efficiency, audience-fatigue signals, and whitespace analysis.
• Lead the transition from agency-managed spend to in-house Direct Booking at scale — targeting a shift from approximately 10% to 40%+ of spend in Direct Booking by Peak ’27 — replicating the HelloFresh playbook while adapting it to Factor’s brand and audience.
• Drive the platform-diversification roadmap: evaluate emerging channels through structured tests in partnership with data and analytics teams, and scale what proves efficient.
• Own the post–Stream Elements YouTube and streaming rebuild, recouping lost conversion volume (previously approximately 38% of Factor’s influencer conversions) through direct in-house partnerships, while maintaining healthy CCV and CAC+D as the channel re-scales.
• Leverage partnership ads to amplify influencer content through paid social media.

2. Team & Agency Management

• Directly manage a team of 2–4 Associates and Senior Associates handling day-to-day direct booking across Instagram, YouTube, Streaming, and emerging platforms.
• Set booking-volume targets, quality standards (vetting criteria, CTR and CAC benchmarks), and go-live compliance processes for the team.
• Manage external agency relationships (e.g. Village Marketing, test agencies) as a complement to in-house Direct Booking — including RFPs, onboarding, performance reviews, and capacity planning.
• Coordinate with the cross-brand Partnership Ads lead to ensure Factor’s creator content is optimized for paid amplification.
• Coach and develop direct reports, setting clear growth paths and ensuring knowledge-sharing across platforms and booking methods.

3. Performance & Budget Ownership

• Own Factor’s influencer budget and P&L: set quarterly spend plans, track actuals against targets, and report on ROI, CAC, CCV, and conversion volume.
• Drive down CAC quarter-over-quarter through creator-tier diversification (reducing over-reliance on expensive legacy Mega creators), improved vetting, and direct negotiation of usage rights — targeting approximately 20–25% savings versus agency fees.
• Deliver against an ambitious growth trajectory: target of 18,000+ conversions at a 0.45 ROI by Q1 ’27, representing approximately +44% year-over-year growth.
• Provide regular performance reporting and strategic recommendations to the Head of Influencer and senior Performance Marketing leadership.

4. Creative & Brand Excellence

• Serve as Factor’s brand guardian in the creator space: oversee brief creation, creative direction, and content quality across all bookings.
• Manage superstar and top-tier creator relationships directly, ensuring brand-right storytelling and high-performance creative.
• Partner with the Brand Manager function on campaign integration, LTO launches, and seasonal creative pushes.
• Establish and maintain creative quality standards, including pre-go-live review processes for all content.

5. Cross-Functional Collaboration

• Work closely with the HelloFresh Associate Director (counterpart) to share best practices, align on cross-brand tooling and processes, and avoid duplication of effort.
• Partner with Data & Analytics to build and refine creator-performance measurement frameworks, including attribution, incrementality, and CAC modelling.
• Collaborate with the Factor marketing team on integrated campaign planning and brand consistency.

You have...

• 5–8 years of experience in influencer marketing, creator partnerships, or performance-driven social media, with at least 2 years in a people-management role.
• Proven track record of managing six- to seven-figure creator budgets with clear P&L accountability and demonstrable CAC or ROAS improvement.
• Deep platform expertise across Instagram, YouTube, and ideally streaming or emerging social platforms.
• Experience transitioning influencer programs from agency-managed to in-house Direct Booking models at scale.
• Strong negotiation skills, particularly around usage rights, exclusivity, and creator compensation.
• Analytical mindset with comfort interpreting performance data and translating it into channel and creator strategy.
• Experience in DTC, meal-kit, food & beverage, or subscription-commerce industries preferred.
• Familiarity with partnership-ads workflows and paid amplification of creator content is a strong plus.

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

As a Junior Recipe Developer, you will be part of our in-house Culinary team and will collaborate with our Product Innovation, Menu Planning, and Product Insights teams. Your contribution to the strategic development of our Culinary department will be focused predominantly on researching, developing and testing recipes, analyzing and providing critical recommendations related to process improvements, and analyzing food trends, ingredients, diets, and customer preferences. You will be working on the HelloFresh and/or EveryPlate Brands.

You will … 

• Evaluate, analyze and cross test recipes for execution, recipe flow, ingredient compatibility, recipe guidelines, and especially flavor. Recommend revisions to improve taste and consistent execution of successful recipes that can be reproduced by home cooks of varying skill levels.
• Research and develop new recipes within budget, nutritional, and variety constraints, leveraging product insights, food trends, customer feedback, and the recipe database to create exciting and successful new dishes. Analyze feedback on new recipes and make process adjustments to perfect recipes and document precise directions.
• Participate in all of the culinary team tastings, share your insights, provide and collect feedback on recipe flavor, composition, and methods; analyze and make any recommendations on any adjustments that need to be made to recipes, process, or directions.
• Research and experiment with new food trends, ingredients, and different diets. 
• Participate in our innovation workshops in collaboration with the Product Innovation team to shape the future direction of the menu.
• Analyze and propose modifications to existing recipes and corresponding directions to re-energize the product and drive score improvement or help solve operational constraints.
• Learn the unique HelloFresh and EveryPlate menu offerings. Become an expert in our customer preferences and flavor profiles, and apply this knowledge when evaluating recipes, ingredients, and processes to cultivate a variety of flavor experiences. 
• Review recipes for editorial and guideline standards before customer go-live; recommend changes as needed.
• Analyze customer feedback and update guidelines tracker for accuracy, including updating for new methods or new ingredients based on customer feedback.
• Collaborate with stakeholders across the business to provide culinary input on projects and new initiatives.
•  

You are…

• Obsessed with food!
• In the “know” regarding trends and developments happening in the culinary space
• Creative and pragmatic when it comes to creating, testing, and updating new and existing  culinary products for our customers
• Organized, detailed oriented, and comfortable working with large data sets and systems
• Agile, adaptable, and excited to work in a fast-paced environment that’s rapidly  changing with limited direction
• Solution-oriented, able to think critically, and relentless at driving projects to completion
• Able and willing to give and receive constructive feedback well
• Able to identify process gaps and drive continuous improvement with effective written and oral communication skills.
• Able to confidently lead demonstrations and provide interactive instructions to test kitchen audiences.

You have… 

• Bachelor's degree 
• 2 years of Professional Culinary experience; ideally in a Test Kitchen or Product Development related role 
• Culinary School Degree or equivalent work experience and/or training. 

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

HelloFresh is seeking to hire a driven, energetic, and organized Legal Assistant to join our Legal team. This is a unique opportunity to join a dynamic e-commerce company and be involved in a wide range of legal matters across different practice areas, most especially in employment and human resources. You will work closely with all members of the legal team to support the company’s commercial, corporate, employment, regulatory, marketing and strategic initiatives.  

You will…

• Work alongside paralegals to support attorneys with day-to-day administrative processes across legal work streams. 
• Manage and maintain Company’s contract management system, including assigning new requests.
• Aid in organizing and updating legal department template documents.
• Monitor legal mailboxes and ensure requests are routed to the appropriate internal team members and business partners. 
• Draft and prepare basic legal correspondence and contracts such as NDAs, Exhibits, Talent and Influencer Agreements, etc.
• Help to ensure contracts are sent out in a timely manner, fully executed and stored properly.
• Assist with facilitating the intake and onboarding of new vendors. 
• Assist in the maintenance of corporate filings, business licenses and permits.
• Conduct legal research and help facilitate responses to internal queries. 
• Perform other special assignments and strategic projects as needed. 

You are…

• Intellectually curious. 
• An excellent communicator with outstanding written and verbal skills.
• Highly organized, proactive, remarkably accurate and able to adhere to strict deadlines.
• Extremely detail-oriented, process driven and agile. 
• A multitasker with an exceptional ability to prioritize, think quickly, problem solve and work autonomously. 
• A team player, who is able to effectively partner with business stakeholders to address business needs.

At a minimum, you have...

• A Bachelor of Art/Science degree with outstanding academic credentials from an accredited university.
• High proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Google Suite (Gmail, Google Drive, Sheets, Docs, etc). 
• Excellent writing and oral communications skills.
• Experience using a contract management platform (preferred). 
• 3-4 years of legal assistant experience in a law firm or in-house legal department, with a specialization in employment law and litigation (preferred).

You’ll get… 

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, cold brew on tap & monthly catered lunches
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company