Overview

The Instacart Brand Partnerships team is at the center of one of the most exciting transformations happening in retail media today. We work with brands across the CPG landscape to help them win at the digital shelf — connecting them to millions of shoppers actively purchasing groceries and everyday essentials online. The Emerging  team moves fast, uses data to storytell, and genuinely believes that the brands we work with are building the future of how people discover and buy products.

About the Team

The challenger brands we work with are scrappy, ambitious, and already excited about what Instacart can do for them. We're growing this segment rapidly, and this role sits right at the heart of that growth. In this role, you'll build and nurture relationships with a portfolio of emerging brands — both those actively investing in the platform and those with untapped potential waiting to be unlocked. You're not just managing accounts; you're acting as a trusted advisor, owning the full advertising relationship and helping brands connect the dots between their growth goals and what Instacart's ecosystem can deliver.

About the Job 

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem — helping brands think holistically about sponsored, display, video, and off-platform solutions
• Build data driven business reviews and storytelling that connects campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and how to think about Instacart as a core retail media channel
• Maintain a high-velocity sales cadence — calls, emails, QBRs — in a fast-paced, metrics-driven environment
• Partner cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

About You

Minimum Qualifications

• 2-4 years of experience in digital media sales, media buying  or CPG advertising.  Preferably in a previous quota carrying sales role.
• Strong data driven storytelling skills, you can synthesize campaign metrics into clear, compelling narratives for brand partners
• A consultative sales approach with a track record of growing accounts through education and solution-selling
• Familiarity with the broader e-commerce landscape and retail media ecosystem (experience at a retailer, DSP, or CPG brand is a plus)
• Comfort with a high-activity sales environment — you're organized, responsive, and know how to prioritize
• Experience with tools like Salesforce, Google Suite,  and Excel/Sheets; familiarity with ad platforms and AI tools is a bonus
• Genuine curiosity about where retail media is headed and how brands can win in it

Overview

The Instacart Brand Partnerships team is at the center of one of the most exciting transformations happening in retail media today. We work with brands across the CPG landscape to help them win at the digital shelf — connecting them to millions of shoppers actively purchasing groceries and everyday essentials online. The Emerging  team moves fast, uses data to storytell, and genuinely believes that the brands we work with are building the future of how people discover and buy products.

About the Team

The challenger brands we work with are scrappy, ambitious, and already excited about what Instacart can do for them. We're growing this segment rapidly, and this role sits right at the heart of that growth. In this role, you'll build and nurture relationships with a portfolio of emerging brands — both those actively investing in the platform and those with untapped potential waiting to be unlocked. You're not just managing accounts; you're acting as a trusted advisor, owning the full advertising relationship and helping brands connect the dots between their growth goals and what Instacart's ecosystem can deliver.

About the Job 

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem — helping brands think holistically about sponsored, display, video, and off-platform solutions
• Build data driven business reviews and storytelling that connects campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and how to think about Instacart as a core retail media channel
• Maintain a high-velocity sales cadence — calls, emails, QBRs — in a fast-paced, metrics-driven environment
• Partner cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

About You

Minimum Qualifications

• 2-4 years of experience in digital media sales, media buying  or CPG advertising.  Preferably in a previous quota carrying sales role.
• Strong data driven storytelling skills, you can synthesize campaign metrics into clear, compelling narratives for brand partners
• A consultative sales approach with a track record of growing accounts through education and solution-selling
• Familiarity with the broader e-commerce landscape and retail media ecosystem (experience at a retailer, DSP, or CPG brand is a plus)
• Comfort with a high-activity sales environment — you're organized, responsive, and know how to prioritize
• Experience with tools like Salesforce, Google Suite,  and Excel/Sheets; familiarity with ad platforms and AI tools is a bonus
• Genuine curiosity about where retail media is headed and how brands can win in it

Overview

The Instacart Brand Partnerships team is at the center of one of the most exciting transformations happening in retail media today. We work with brands across the CPG landscape to help them win at the digital shelf — connecting them to millions of shoppers actively purchasing groceries and everyday essentials online. The Emerging  team moves fast, uses data to storytell, and genuinely believes that the brands we work with are building the future of how people discover and buy products.

About the Team

The challenger brands we work with are scrappy, ambitious, and already excited about what Instacart can do for them. We're growing this segment rapidly, and this role sits right at the heart of that growth. In this role, you'll build and nurture relationships with a portfolio of emerging brands — both those actively investing in the platform and those with untapped potential waiting to be unlocked. You're not just managing accounts; you're acting as a trusted advisor, owning the full advertising relationship and helping brands connect the dots between their growth goals and what Instacart's ecosystem can deliver.

About the Job 

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem — helping brands think holistically about sponsored, display, video, and off-platform solutions
• Build data driven business reviews and storytelling that connects campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and how to think about Instacart as a core retail media channel
• Maintain a high-velocity sales cadence — calls, emails, QBRs — in a fast-paced, metrics-driven environment
• Partner cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

About You

Minimum Qualifications

• 2-4 years of experience in digital media sales, media buying  or CPG advertising.  Preferably in a previous quota carrying sales role.
• Strong data driven storytelling skills, you can synthesize campaign metrics into clear, compelling narratives for brand partners
• A consultative sales approach with a track record of growing accounts through education and solution-selling
• Familiarity with the broader e-commerce landscape and retail media ecosystem (experience at a retailer, DSP, or CPG brand is a plus)
• Comfort with a high-activity sales environment — you're organized, responsive, and know how to prioritize
• Experience with tools like Salesforce, Google Suite,  and Excel/Sheets; familiarity with ad platforms and AI tools is a bonus
• Genuine curiosity about where retail media is headed and how brands can win in it

Overview

The Retail Go-To-Market Operations team is at the forefront of defining the future of connected retail. We are the team responsible for bringing Instacart’s innovative in-store technology to life across our retail partners’ stores, and driving adoption from day one. Within this organization, the Launch Success & Retailer Enablement pillar owns the full lifecycle of new store deployments, from pre-launch readiness through early user growth and ongoing retailer enablement.

We are seeking a driven and detail-oriented Sr. Associate to join the acquisition programs function within this pillar. In this role, you will be the operational engine behind the programs that drive new user adoption across our growing portfolio of store launches. You will work across multiple acquisition channels, coordinate with vendors and field teams, and keep the moving parts of a fast-scaling operation running smoothly. This is a high-execution role with real visibility: you will report directly to the Director of Launch Success & Retailer Enablement and work alongside program managers and cross-functional partners who are shaping how we grow our Connected stores technology.

If you are someone who thrives on making complex operations feel simple, who uses data to spot what’s not working and takes action to fix it, and who wants the opportunity to grow into program ownership, this is the role for you.

About the Job

• Coordinate day-to-day operations across multiple user acquisition programs, ensuring vendor schedules, field team logistics, and store-level activation plans stay on track across a portfolio of concurrent launches.
• Track program performance using operational data, diagnose where results are falling short of targets, and work with program managers to course-correct quickly. You are not just reporting the numbers; you are digging into the details and driving the fix.
• Manage vendor and contractor relationships, including scheduling coordination, onboarding support, invoice tracking, and performance accountability. You will be a reliable operational partner to external teams who are critical to our success in the field.
• Get close to the work by spending time in stores alongside field teams, observing what's actually happening on the ground and bringing back the insights that make our programs better. This role is primarily remote, with in-store visits once or twice per quarter.
• Contribute to the design and iteration of new growth programs for early-stage stores. As you build mastery of how our acquisition channels work, you will be expected to bring ideas forward and help shape what we build next.

About You

Minimum Qualifications

• 3+ years of experience in operations, program coordination, field operations, or a related role in a fast-paced environment where priorities shift frequently.
• Demonstrated experience coordinating across vendors, contractors, or external partners with accountability for scheduling, performance, and deliverables.
• Strong data fluency, including the ability to use spreadsheets and operational trackers to monitor performance, identify gaps, and drive action. You use data to diagnose problems, not just report them.
• A track record of improving operational performance through hands-on problem solving. You can point to specific examples where you identified an issue, dug into the details, and drove measurable improvement.

Preferred Qualifications

• Experience building and maintaining operational workflows, trackers, and documentation that keep cross-functional teams organized and accountable. You default to creating structure, not waiting for it.
• Experience in retail operations, field marketing, or in-store programs.
• Background in managing staffing agencies, contractor networks, or third-party field teams.
• Comfort operating in ambiguity and through competing priorities. You build process where none exists, stay steady when multiple workstreams need attention at once, and know how to move forward without waiting for perfect information.
• Experience supporting acquisition, growth, or demand generation programs where you were responsible for both execution and performance tracking.

#LI-Remote

Overview

The Retail Go-To-Market Operations team is at the forefront of defining the future of connected retail. We are the team responsible for bringing Instacart's innovative in-store technology to life across our retail partners' stores, and driving adoption from day one. Within this organization, the Growth & Innovation pillar owns the lifecycle of high-impact initiatives across our launched store portfolio — from identifying operational gaps and testing solutions, to scaling what works across our network.

We are seeking a driven and detail-oriented Sr. Associate to join the Growth & Innovation function. In this role, you will support the design and execution of pilot programs and growth initiatives that improve quality, increase order volume, and enhance in-store workflows for our retail partners. You will work across multiple workstreams, coordinate with cross-functional teams and field partners, and help keep a fast-moving innovation engine running smoothly. This is a high-execution role with real visibility, sitting at the intersection of operations, experimentation, and strategy.

If you are someone who thrives on making complex operations feel simple, uses data to spot what's not working and takes action to fix it, and wants the opportunity to grow into program ownership — this is the role for you.

About the Job

• Support the design and execution of pilot programs aimed at improving quality, increasing order volume, reducing costs, and enhancing in-store workflows for our retail partners.
• Collaborate with Product, Retail, and Data Science teams to test, validate, and help scale successful operational innovations across our network of launched stores.
• Contribute to the development of strategic frameworks used to identify and evaluate new growth opportunities and address operational process gaps.
• Track the impact of initiatives against established KPIs, help synthesize results, and support reporting to leadership and cross-functional stakeholders.
• Champion a culture of continuous improvement and data-driven experimentation within the team and broader organization.
• Travel to support on-the-ground observations and experimentation, working directly in stores to understand operations and provide hands-on support in rolling out initiatives.

About You

Minimum Qualifications

• 3+ years of experience in operations, program coordination, business strategy, or a related field in a fast-paced environment where priorities shift frequently.
• Strong analytical skills with a demonstrated ability to design experiments, analyze results, and make data-driven decisions.
• Excellent project management skills, with the ability to lead complex, cross-functional initiatives from concept to completion.
• Exceptional communication and stakeholder management skills, with the ability to influence and align partners across various departments.
• A strategic and innovative mindset with a passion for identifying new opportunities and solving complex problems.

Preferred Qualifications

• Experience building and maintaining operational workflows, trackers, and documentation that keep cross-functional teams organized and accountable. You default to creating structure, not waiting for it.
• Experience in retail operations or in-store programs.
• Comfort operating in ambiguity and through competing priorities. You build a process where none exists, stay steady when multiple workstreams need attention at once, and know how to move forward without waiting for perfect information.
• Experience with performance metrics and KPIs, such as increasing order volume and maintaining high store associate satisfaction

#LI-Remote

Overview

Instacart’s Canada Brand Partnerships team helps Consumer Packaged Goods (CPG) partners grow on our retail media platform by connecting their brands with high-intent shoppers. We’re hiring an Account Manager to join our Canada Account Management group in Toronto (open to remote across Canada) to own and grow a strategic book of CPG advertisers.

In this role, you will partner closely with Account Executives, Ads Operations, Measurement, and Product to maximize advertiser value, deliver measurable performance, and scale impactful programs. You’ll work on complex, data-rich problems at the intersection of e-commerce and advertising, collaborate with stakeholders across Instacart and our retailer network, and help shape how leading CPGs win on Instacart.

We’re operating in a fast-growing environment with evolving processes and ambitious goals. If you thrive in a high-velocity setting, enjoy rolling up your sleeves, and care deeply about driving results for customers and partners, this is an opportunity to make a meaningful impact.

About the Role

• Own a portfolio of Canadian CPG advertisers, serving as the primary point of contact to drive growth, retention, and long-term partnership value.
• Plan, launch, and optimize retail media campaigns across Instacart ad products; analyze performance to deliver data-backed recommendations that improve ROAS, incrementality, and category share.
• Identify and execute upsell and cross-sell opportunities, build business cases, and partner with Account Executives on renewals, expansions, and joint business planning.
• Lead regular performance reviews and Quarterly Business Reviews with senior client stakeholders, translating complex data into clear narratives and actionable roadmaps.
• Forecast pipeline and revenue, manage pacing and budgets, and ensure operational excellence in collaboration with Ads Operations, Measurement, and Finance.
• Advocate for client needs with Product and Engineering by synthesizing feedback and helping pilot new features that improve advertiser outcomes at scale.

About You

Minimum Qualifications

• 3+ years of experience in account management or client success within digital advertising, retail media, or e-commerce performance marketing.
• Proven track record managing a portfolio of advertisers and meeting or exceeding revenue, retention, and performance goals.
• Hands-on experience running end-to-end campaigns (planning, trafficking coordination, optimization, reporting) and leading QBRs or executive readouts.
• Proficiency with Excel/Google Sheets (pivot tables, lookups) and comfort interpreting large data sets to create clear, actionable insights.
• Effective communicator with experience influencing senior client stakeholders and collaborating cross-functionally with sales, operations, and analytics teams.
• Bachelor’s degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience working with CPG advertisers and familiarity with retail media networks (e.g., Instacart Ads, Amazon Ads, Walmart Connect).
• Knowledge of performance marketing metrics (ROAS, CPA, incrementality) and experimentation methodologies.
• Exposure to data visualization or BI tools (e.g., Looker, Tableau) and comfort building client-facing dashboards.
• Working knowledge of SQL for exploratory analysis and performance deep dives.
• Bilingual English/French and experience supporting Canadian national and regional CPG stakeholders.

Overview

The Customer Success team partners with our CPG customers to drive value creation and satisfaction with Eversight’s pioneering SaaS solutions. The Customer Success Manager oversees the complete customer journey. This includes onboarding clients, guiding them through the micro-testing and data mining process to generate valuable insights from our platforms and consulting with CPG companies on how to effectively implement these insights across their organization. The ultimate goal is to help customers roll out optimal promotions and topline revenue driving strategies at scale.This is an opportunity to experience first-hand the excitement and challenge of introducing novel and demonstrably superior capabilities to transform the market.

Eversight by Instacart is Instacart’s data and SaaS organization and recognized leader in AI-powered promotion optimization and insights. Global brands and retailers rely on the Eversight platform to optimize promotional strategies in response to market conditions and to deliver higher ROI on promotional spend. Eversight by Instacart’s Data Solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, Frito-Lay, Haleon, and more. Eversight was founded in 2013 and acquired by Instacart in 2022.

About the Job 

• You will serve as point person for a portfolio of enterprise CPG customers, leading customer relationship management for 6 to 7 figure deals
• You will establish high levels of customer partnership and trust, demonstrating a deep understanding of their promotional strategies, business objectives, and operating processes
• You will lead customers from implementation and training through to active, productive utilization of Eversight’s product(s)
• You will collaborate with customers to advise on organizational or process changes required to integrate micro-testing and consumer insights into their existing business processes
• You will deliver on the above on schedule by maintaining momentum on many work-streams with multiple stakeholders and deliverables
• You will effectively delegate tasks while managing requests among multiple client teams
• You will act as a mentor to internal team members on specific subject matters and domains

About You

Minimum Qualifications

• You have 5+ years of relevant work experience
• You have a history of managing complex customers across multiple stakeholder points of contact, with high customer satisfaction
• You have experience motivating customers/clients through process or organizational change to desired outcomes
• You have demonstrated experience in account growth, with a track record of expanding existing customer relationships through cross-selling or upselling
• You have an analytical background; experience analyzing data and synthesizing it into data-driven stories and presentations; experimental design experience is a plus
• You have project/engagement management experience; successfully delivering complex projects on time
• You have an understanding of the CPG and retail ecosystem (5+ years exposure)

Preferred Qualifications

• Direct exposure to consumer/shopper behavioral insights and/or promotional/pricing strategy development
• Direct experience working for a CPG in a Revenue Management, Sales, Category Management, or Insights capacity, or experience working for a CPG Solutions Provider in Promotion Optimization, Panel Data, and/or Loyalty Insights
• Preferred location in the Midwest or East Coast to allow for easy customer travel (25%)

Overview

Instacart’s IT organization empowers every employee to work securely, reliably, and at scale. We’re looking for a Senior Corporate Engineer II to own and evolve our security-critical workforce platforms, including our Okta identity platform, device trust program, and office networks across San Francisco, New York City, and Toronto. Your work will directly impact every Instacart employee and partner by ensuring seamless, safe access to the tools we rely on every day.

You’ll collaborate closely with Security Engineering, Enterprise Applications, Workplace, Compliance, and our Help Desk teams to ship automation, harden our posture, and raise operational reliability. This is a hands-on role in a fast-paced, ever-changing environment—ideal for someone who thrives in ambiguity, rolls up their sleeves to solve complex problems, and brings sound architectural judgment to high-stakes systems.

We are a dynamic team that loves tackling unique scenarios while building solutions that are scalable and secure. The role is remote-friendly within North America, with a preference for candidates in the Pacific Time Zone and the San Francisco Bay Area. Occasional travel to Instacart offices may be required (up to 10%).

About the Job

• Own the architecture, security, and day-to-day operations of our enterprise Okta tenant, including delivery of Okta Identity Governance (OIG), lifecycle management, SCIM provisioning, SSO integrations (SAML/OIDC), MFA, risk-based policies, and device trust.
• Design and maintain Infrastructure-as-Code for identity and access using Terraform, building reusable modules, guardrails, and automated workflows integrated with HRIS and ITSM systems to achieve least-privilege and timely provisioning/deprovisioning.
• Architect, operate, and continuously improve Instacart’s office network infrastructure (firewalls, routing/switching, wireless) across SF, NYC, and Toronto; drive zero-trust segmentation, observability, capacity planning, and vendor/partner management.
• Lead and participate in incident response for identity and network events, drive rapid mitigation and root-cause analysis, and implement durable remediations through post-incident reviews and change management.
• Standardize and execute certificate and key lifecycles for SAML/TLS across SaaS applications; eliminate manual toil with scripting and robust runbooks that increase reliability and auditability.
• Partner with Security and Compliance to meet controls and audit needs (e.g., access reviews, evidence collection), improve access risk management, and unlock license savings via automated revocation and right-sizing.
• Mentor teammates, elevate documentation and operational excellence, and help shape the roadmap by prioritizing high-impact work in a rapidly evolving environment.

About You

Minimum Qualifications

• 7+ years of experience in corporate IT engineering or a related field with a focus on identity and access management (IAM) and enterprise networking.
• 3+ years of hands-on administration of Okta in production (1,000+ users), including SSO integrations (SAML/OIDC), SCIM provisioning, MFA, and policy design.
• 2+ years implementing identity governance and automation using Okta Workflows, Okta Identity Governance (OIG), or an equivalent IGA platform.
• Proficiency with Infrastructure-as-Code and automation: Terraform (required) and at least one scripting language (Python, Bash, or PowerShell).
• Demonstrated experience planning and executing certificate rotations and key management for SAML/TLS across multiple SaaS applications.
• Hands-on experience operating and troubleshooting office network infrastructure (switching, routing, wireless, firewalls) and VPN/zero-trust access using technologies such as Cisco/Meraki, Aruba, and Palo Alto.
• Proven track record leading critical incidents and executing structured change management, including authoring runbooks and conducting post-incident reviews.
• Working knowledge of endpoint management and device trust (e.g., Jamf, Kandji, Intune) and integrating device posture into access controls.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Qualifications

• Okta certifications (Administrator, Professional, or Consultant) and/or networking/security certifications (e.g., CCNP, PCNSE).
• Experience building Git-based CI/CD pipelines for identity and network automation (e.g., GitHub Actions, CircleCI) and implementing policy-as-code.
• Familiarity with compliance frameworks and audits (SOX, SOC 2, ISO 27001) and hands-on experience running access reviews and evidence collection.
• Experience administering Google Workspace and/or Microsoft 365 identity and security configurations at scale.
• Exposure to secrets management and PKI (e.g., HashiCorp Vault, AWS KMS) and log/monitoring platforms (e.g., Datadog, Splunk).
• Strong cross-functional communication skills and experience leading complex, multi-stakeholder projects from scoping through delivery.

#LI-Remote

Overview

Instacart’s IT organization empowers every employee to work securely, reliably, and at scale. We’re looking for a Senior Corporate Engineer II to own and evolve our security-critical workforce platforms, including our Okta identity platform, device trust program, and office networks across San Francisco, New York City, and Toronto. Your work will directly impact every Instacart employee and partner by ensuring seamless, safe access to the tools we rely on every day.

You’ll collaborate closely with Security Engineering, Enterprise Applications, Workplace, Compliance, and our Help Desk teams to ship automation, harden our posture, and raise operational reliability. This is a hands-on role in a fast-paced, ever-changing environment—ideal for someone who thrives in ambiguity, rolls up their sleeves to solve complex problems, and brings sound architectural judgment to high-stakes systems.

We are a dynamic team that loves tackling unique scenarios while building solutions that are scalable and secure. The role is remote-friendly within North America, with a preference for candidates in the Pacific Time Zone and the San Francisco Bay Area. Occasional travel to Instacart offices may be required (up to 10%).

About the Job

• Own the architecture, security, and day-to-day operations of our enterprise Okta tenant, including delivery of Okta Identity Governance (OIG), lifecycle management, SCIM provisioning, SSO integrations (SAML/OIDC), MFA, risk-based policies, and device trust.
• Design and maintain Infrastructure-as-Code for identity and access using Terraform, building reusable modules, guardrails, and automated workflows integrated with HRIS and ITSM systems to achieve least-privilege and timely provisioning/deprovisioning.
• Architect, operate, and continuously improve Instacart’s office network infrastructure (firewalls, routing/switching, wireless) across SF, NYC, and Toronto; drive zero-trust segmentation, observability, capacity planning, and vendor/partner management.
• Lead and participate in incident response for identity and network events, drive rapid mitigation and root-cause analysis, and implement durable remediations through post-incident reviews and change management.
• Standardize and execute certificate and key lifecycles for SAML/TLS across SaaS applications; eliminate manual toil with scripting and robust runbooks that increase reliability and auditability.
• Partner with Security and Compliance to meet controls and audit needs (e.g., access reviews, evidence collection), improve access risk management, and unlock license savings via automated revocation and right-sizing.
• Mentor teammates, elevate documentation and operational excellence, and help shape the roadmap by prioritizing high-impact work in a rapidly evolving environment.

About You

Minimum Qualifications

• 7+ years of experience in corporate IT engineering or a related field with a focus on identity and access management (IAM) and enterprise networking.
• 3+ years of hands-on administration of Okta in production (1,000+ users), including SSO integrations (SAML/OIDC), SCIM provisioning, MFA, and policy design.
• 2+ years implementing identity governance and automation using Okta Workflows, Okta Identity Governance (OIG), or an equivalent IGA platform.
• Proficiency with Infrastructure-as-Code and automation: Terraform (required) and at least one scripting language (Python, Bash, or PowerShell).
• Demonstrated experience planning and executing certificate rotations and key management for SAML/TLS across multiple SaaS applications.
• Hands-on experience operating and troubleshooting office network infrastructure (switching, routing, wireless, firewalls) and VPN/zero-trust access using technologies such as Cisco/Meraki, Aruba, and Palo Alto.
• Proven track record leading critical incidents and executing structured change management, including authoring runbooks and conducting post-incident reviews.
• Working knowledge of endpoint management and device trust (e.g., Jamf, Kandji, Intune) and integrating device posture into access controls.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Qualifications

• Okta certifications (Administrator, Professional, or Consultant) and/or networking/security certifications (e.g., CCNP, PCNSE).
• Experience building Git-based CI/CD pipelines for identity and network automation (e.g., GitHub Actions, CircleCI) and implementing policy-as-code.
• Familiarity with compliance frameworks and audits (SOX, SOC 2, ISO 27001) and hands-on experience running access reviews and evidence collection.
• Experience administering Google Workspace and/or Microsoft 365 identity and security configurations at scale.
• Exposure to secrets management and PKI (e.g., HashiCorp Vault, AWS KMS) and log/monitoring platforms (e.g., Datadog, Splunk).
• Strong cross-functional communication skills and experience leading complex, multi-stakeholder projects from scoping through delivery.

#LI-Remote

Overview

Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal.

In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth.

This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration.

About the Job

• Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity.
• Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results.
• Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption.
• Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations.
• Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale.
• Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability.
• Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio.
• Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments.

About You

Minimum Qualifications

• 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company.
• Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes.
• Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion.
• Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion).
• 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement.
• Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process.
• Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts.
• Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline.
• Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions.

Preferred Qualifications

• Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency.
• Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes.
• Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts.
• Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols.
• Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent.
• Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards.
• Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each.
• Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth.
• Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software.

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Overview

Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal.

In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth.

This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration.

About the Job

• Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity.
• Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results.
• Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption.
• Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations.
• Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale.
• Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability.
• Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio.
• Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments.

About You

Minimum Qualifications

• 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company.
• Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes.
• Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion.
• Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion).
• 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement.
• Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process.
• Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts.
• Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline.
• Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions.

Preferred Qualifications

• Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency.
• Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes.
• Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts.
• Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols.
• Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent.
• Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards.
• Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each.
• Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth.
• Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software.

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Overview

Instacart’s Shopping Experience team is focused on making it effortless for people to discover, plan, and shop the food that fuels their lives. We’re building intuitive, trustworthy experiences that help customers find inspiration, make healthier choices, and get from idea to checkout with confidence.

We’re looking for a Senior Product Manager to lead our Health product area. In this role, you will shape the vision, strategy, and roadmap for how Instacart helps customers discover and shop food that honors dietary needs and helps them achieve their health goals.

You’ll partner closely with design, research, engineering, data science, and go-to-market teams to translate deep user empathy into delightful, impactful products. This is a highly visible, zero-to-one opportunity—ideal for someone who thrives in ambiguity, rolls up their sleeves to execute, and loves building startup-style products within the scale of Instacart.

You’ll join a focused pod within Shopping Experience with 6 engineers, 1 data scientist, 1 designer, and 1 user researcher, and collaborate across a broader group of product managers in the organization. The features you ship will be used by millions of customers every week, giving you the chance to drive meaningful outcomes at scale.

We’re a remote-friendly, fast-moving team that values clear communication, ownership, and collaborative problem solving to serve customers better every day.

About the Job

• Own the end-to-end product strategy and roadmap for Health within Shopping Experience, driving zero-to-one bets from discovery through scaled launch and iteration.
• Partner with design and research to deeply understand customer needs across inspiration, dietary filters, and health-forward discovery; translate insights into simple, elegant product experiences.
• Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention.
• Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations.
• Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment.

About You

You combine customer obsession with data-driven decision making, communicate crisply across functions, and are energized by turning ambiguity into clear, measurable outcomes.

Minimum Qualifications

• 6+ years of product management experience building consumer products, including ownership of end-to-end user experiences from discovery through launch and iteration.
• Proven track record shipping zero-to-one products with measurable impact (for example: improved conversion, retention, or engagement) and scaling them to broad adoption.
• Hands-on experience collaborating with product design and user research to convert insights into clear PRDs, prototypes, and shipped features.
• Data fluency with experimentation and analytics (for example: defining success metrics, partnering on A/B tests, interpreting results; SQL proficiency or equivalent analytics tooling experience).
• Experience operating in highly cross-functional environments, influencing without authority, and aligning multiple stakeholder groups to a clear roadmap.
• Bachelor’s degree in a relevant field (such as Computer Science, Engineering, Design, Business, or a related discipline) or equivalent practical experience.

Preferred Qualifications

• Experience in health, nutrition, wellness, or other regulated consumer product spaces.
• Background in e-commerce, marketplaces, personalization/recommendation systems, search, or content experiences.
• Startup or “startup within a startup” experience leading products from zero-to-one in high-ambiguity, fast-moving environments.
• Familiarity with third-party integrations relevant to health (for example: recipes, nutrition data, or health data platforms).
• Exceptional storytelling and communication skills, including the ability to drive alignment across executive and cross-functional audiences.

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Overview

Instacart’s Home & Cross-Retailer Search teams are responsible for how customers first discover where and what to shop: from the personalized Home experience to search across thousands of retailers and items. We own the systems that decide which retailers, items, and content to show, how fast they appear, and how well they match customer intent across platforms.

As a Staff Software Engineer on the Home & Cross-Retailer Search team, you will sit at the intersection of retrieval, distributed systems, and machine learning building the infrastructure that determines what tens of millions of Instacart customers see, find, and buy every day.

About the Job

• Define and drive the multi-year technical vision for Home and Cross-Retailer Search infrastructure, spanning retrieval, ranking, indexing, and personalization at scale.
• Own the architecture of Instacart's cross-retailer search platform, ensuring correctness, freshness, and low latency as catalog and query volume grows.
• Own Home feed ranking and content strategy, retailer selection, and personalized recommendations driven by real-time and batch ML signals.
• Partner with ML Platform and Applied Science to productionize ranking models and improve experimentation infrastructure - A/B testing, interleaving, and offline eval
• Accelerate developer velocity across the sub-pillar: reduce time-to-production, build reusable components, and make it easy for product teams to experiment with minimal platform friction.
• Set the technical bar through design reviews, reliability standards, latency budgets, and observability practices.
• Lead major cross-org initiatives end-to-end, from scoping through rollout and post-launch ownership.
• Represent the engineering perspective in product and business planning, translating ambiguous problems into well-scoped technical strategies with clear tradeoffs
• Mentor and grow engineers across Home and XRS teams.

We're looking for someone energized by operating at this intersection - comfortable making hard tradeoffs, and able to influence technical strategy across organizational boundaries.

About You

Minimum Qualifications

• 10+ years of software engineering experience, with a track record of leading large-scale distributed systems in production
• Demonstrated experience as a technical lead or architect on cross-team, multi-quarter initiatives  driving alignment, making hard tradeoffs, and delivering results
• Deep expertise in backend systems: high-throughput APIs, data pipelines, caching strategies, and storage systems.
• Experience building or scaling search, recommendations, or feed-ranking systems at significant traffic volume
• Strong command of system design principles: reliability, fault tolerance, observability, graceful degradation
• Proficiency in one or more of: Ruby, Go, Python, Java, or similar backend languages; comfort across the stack to debug and contribute where needed
• Strong communication skills - able to write crisp technical documents and drive alignment across engineering, product, and business stakeholders
• BS/MS in Computer Science, a related field.

Preferred Qualifications

• Experience at a marketplace or e-commerce platform with complex catalog, inventory, or fulfillment constraints
• Familiarity with ML serving infrastructure, feature stores, and online/offline evaluation frameworks
• Experience with real-time data pipelines (Kafka, Flink, Spark Streaming) and search indexing at scale (Elasticsearch, Solr, OpenSearch)
• Track record of improving developer productivity and platform health: reducing p99 latency, improving cost efficiency and cutting incident rates.
• Prior work on personalization systems using collaborative filtering, contextual bandits, or session-based signals

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OVERVIEW

Instacart’s Home & Cross-Retailer Search teams are responsible for how customers first discover where and what to shop: from the personalized Home experience to search across thousands of retailers and items. We own the systems that decide which retailers, items, and content to show, how fast they appear, and how well they match customer intent across platforms.

You will own the web platform architecture that powers discovery at scale: defining how our frontend systems are structured, how data flows from server to client, and how we make those experiences fast and reliable across platforms. This is a high-scope role that spans multiple product surfaces and requires close collaboration with engineering, product, design, and machine learning teams.

About the Job

• Set the technical direction for Instacart's home and search web experiences, including architecture decisions around rendering, data fetching, and client performance.
• Build innovative features that help customers discover new retailers and deepen engagement with existing ones.
• Drive improvements to Core Web Vitals, page load performance, and overall frontend health.
• Improve SEO and organic discovery to help new customers find Instacart.
• Partner with ML and backend teams to surface personalized, real-time search and recommendations on the web.
• Mentor senior engineers and grow engineering capability across the team.

We're looking for someone who is comfortable with ambiguity, has a bias toward action, and can influence technical strategy across organizational boundaries.

About You

Minimum Qualifications

• Extensive experience in a senior/staff engineer role with a strong focus on web systems design and frontend architecture.
• Deep expertise in modern web technologies (React, TypeScript, Next.js etc.) with the ability to reason about end-to-end system architecture across client and server.
• Proven experience designing and operating large-scale web platforms supporting multiple product surfaces.
• Ability to dive deep into web performance optimization  rendering, Core Web Vitals, bundle size, caching strategies, and client-side data fetching.
• Experience leading engineering design reviews and influencing technical decisions across teams.
• Experience building web systems used and maintained by large engineering organizations (30+ engineers).
• Strong communication skills and the ability to influence technical strategy across organizational boundaries.
• Track record of mentoring engineers and driving long-term technical vision.

Preferred Qualifications

• Experience in Search, Recommendations, Personalization, or related discovery platforms is a huge plus.
• Experience with hybrid architectures, webview-based client systems, or cross-platform web rendering.
• Experience partnering closely with machine learning, product, and design teams.
• Experience building frontend platforms or design systems that support multiple feature teams at scale.
• Understanding of the online grocery, marketplace, or e-commerce ecosystem.
• Bachelor's degree or equivalent experience in Computer Science or a related field.

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Overview

Our backend systems power the clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. You will learn how to build in an open collaborative environment serving millions of requests daily.

Finance data engineering is part of the Data Infrastructure team, working closely with accounting, billing & revenue teams to support the monthly/quarterly book close, retailer invoicing and internal/external financial reporting. The team plays a critical role in defining how financial data is modeled and standardized for uniform, reliable, timely and accurate reporting. This is a high impact, high visibility role owning critical data integration pipelines and models across all of Instacart's products.

The team is still small and many of our bigger initiatives are at an early stage. We expect you to work closely with stakeholders and shape these systems from design, technical decisions, project management to execution. Your input will be critical for driving the Finance Data Strategy and building the platform that Instacart's financial data infrastructure will be built upon.

About the Job

• You will work closely with finance, accounting, billing, and revenue teams to understand their main pain points and translate them into self-serve, reliable, and scalable data solutions.
• You are expected to mentor other team members and be a champion of engineering excellence across the organization.
• You will be part of a small team with a large amount of ownership and autonomy, managing initiatives directly from design through execution.
• You will have the freedom to suggest and drive organization-wide initiatives that shape the financial data vision and roadmap.
• You will own critical data integration pipelines and models, ensuring uniform, reliable, timely, and accurate financial reporting.

About You

Minimum Qualifications

• 8+ years of working experience in a Data/Software Engineering role, with a focus on building data pipelines (specialized in financial data).
• Strong knowledge of cloud based warehouses like Snowflake, Redshift, BigQuery.
• Strong knowledge of common data infra technologies (Python, Airflow, Spark, Iceberg, Delta Lake) in a production environment.
• Expert in data modeling with experience in modeling complex financial data with scalability and usability in mind.
• Expert with SQL and dbt (Data Build Tool).
• Experience building high quality and complex ETL/ELT pipelines including pipelines for accounting/billing purposes.
• Experience with data immutability, auditability, slowly changing dimensions or similar concepts.
• Adept at fluently communicating with many cross-functional stakeholders to drive requirements and design shared datasets.
• An ability to balance a sense of urgency with shipping high quality and pragmatic solutions.
• Experience working with a large codebase on a cross functional team.

Preferred Qualifications

• Bachelor's degree in Computer Science, computer engineering, electrical engineering or equivalent work experience.
• Experience with Snowflake, dbt (Data Build Tool) and Airflow.
• Experience with SOX controlled data systems.

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Overview

Our backend systems power the clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. You will learn how to build in an open collaborative environment serving millions of requests daily.

Finance data engineering is part of the Data Infrastructure team, working closely with accounting, billing & revenue teams to support the monthly/quarterly book close, retailer invoicing and internal/external financial reporting. The team plays a critical role in defining how financial data is modeled and standardized for uniform, reliable, timely and accurate reporting. This is a high impact, high visibility role owning critical data integration pipelines and models across all of Instacart's products.

The team is still small and many of our bigger initiatives are at an early stage. We expect you to work closely with stakeholders and shape these systems from design, technical decisions, project management to execution. Your input will be critical for driving the Finance Data Strategy and building the platform that Instacart's financial data infrastructure will be built upon.

About the Job

• You will work closely with finance, accounting, billing, and revenue teams to understand their main pain points and translate them into self-serve, reliable, and scalable data solutions.
• You are expected to mentor other team members and be a champion of engineering excellence across the organization.
• You will be part of a small team with a large amount of ownership and autonomy, managing initiatives directly from design through execution.
• You will have the freedom to suggest and drive organization-wide initiatives that shape the financial data vision and roadmap.
• You will own critical data integration pipelines and models, ensuring uniform, reliable, timely, and accurate financial reporting.

About You

Minimum Qualifications

• 8+ years of working experience in a Data/Software Engineering role, with a focus on building data pipelines (specialized in financial data).
• Strong knowledge of cloud based warehouses like Snowflake, Redshift, BigQuery.
• Strong knowledge of common data infra technologies (Python, Airflow, Spark, Iceberg, Delta Lake) in a production environment.
• Expert in data modeling with experience in modeling complex financial data with scalability and usability in mind.
• Expert with SQL and dbt (Data Build Tool).
• Experience building high quality and complex ETL/ELT pipelines including pipelines for accounting/billing purposes.
• Experience with data immutability, auditability, slowly changing dimensions or similar concepts.
• Adept at fluently communicating with many cross-functional stakeholders to drive requirements and design shared datasets.
• An ability to balance a sense of urgency with shipping high quality and pragmatic solutions.
• Experience working with a large codebase on a cross functional team.

Preferred Qualifications

• Bachelor's degree in Computer Science, computer engineering, electrical engineering or equivalent work experience.
• Experience with Snowflake, dbt (Data Build Tool) and Airflow.
• Experience with SOX controlled data systems.

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Overview

Instacarts Detection Engineering team sits at the core of our Security organization, building and operating the systems that identify, surface, and respond to threats across one of North America's largest grocery technology platforms. We own the full detection lifecycle — from telemetry collection and signal design to automated response — across a complex, cloud-native environment spanning endpoint, cloud, container, and SaaS.

As a Senior Detection Engineer, you'll be a technical anchor on the team: developing high-fidelity detection logic, hunting for novel attacker techniques, and raising the bar for how we think about coverage, quality, and scale. You'll work closely with Engineering, Red Team, Incident Response, Fraud, and Trust & Safety to ensure our detections reflect real-world adversary behavior — not just signatures.

We operate with a detection-as-code mindset: everything we build is versioned, tested, and deployed through repeatable pipelines. We care deeply about reducing noise, improving analyst efficiency through automation and SOAR, and continuously evolving our coverage as the threat landscape shifts.

If you're energized by hard forensic problems, enjoy translating attacker TTPs into durable detection logic, and want to help shape the future of a growing security function, this role is for you.

About the Job

• Develop, tune, document, and maintain detection logic across multiple log sources including endpoint, cloud, container, and SaaS products.
• Assist in cyber forensic investigations across a variety of log sources
• Optimize log ingestion pipelines and telemetry collection to ensure high-quality, actionable security data while managing volume and cost
• Design and build SOAR playbooks and automation workflows to streamline detection triage, enrichment, and response actions
• Mentor junior security analysts and detection engineers on threat hunting methodologies, detection logic development, and investigation techniques

About You

Minimum Qualifications

• 5+ years of experience in a detection engineering, incident response, or offensive security role.
• Experience with 1 or more public cloud platforms (AWS, Azure, GCP)
• Deep understanding of attacker TTPs across modern zero trust environments, including identity compromise, token theft, and abuse of trust boundaries
• Proficient understanding of macOS internals and telemetry available to identify macOS specific threats
• Experience implementing detection-as-code workflows including version control, peer review processes, automated testing, and CI/CD deployment pipelines
• Basic proficiency with Python, Golang, or other programming languages
• Relevant certifications: GCFA, GCFE, GNFA, GREM, OSCP, GCIA, or similar

Preferred Qualifications

• • Background in offensive security or red teaming
  • Knowledge of machine learning for threat detection

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Overview

Instacart is seeking a Manager, Legal Technology & Operations to own the strategy and execution of innovative technology and operational initiatives that support both our legal department and broader business functions.

This role is a unique blend of strategic planning, technology leadership, and cross-functional collaboration. You'll work across procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems — driving automation, cost savings, and scalable processes that keep pace with Instacart's growth. If you thrive at the intersection of law, operations, and technology — and love building things that last — this role is for you.

About the Job 

• Lead strategic planning and execution of legal and business operations initiatives, with a focus on automating legal processes at scale — including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad support for new ad formats and retailer engagements.
• Own the design and deployment of efficient, customer-centric operational methods within our Contract Lifecycle Management (CLM) systems, ensuring cohesive cross-functional collaboration across teams including procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems.
• Drive technology innovation by identifying and evaluating emerging tools and trends, leading the successful implementation and ongoing optimization of legal technology systems, and resolving technical issues that impact operations.
• Implement procurement practices that generate cost savings in the contracting and review process — including Oracle, Zip, Salesforce and Workday integrations with CLM, and P2P merging with contract review workflows.
• Manage the eBilling system and adhere to Billing Guidelines; participate in RFPs and law firm evaluations to drive accountability and increase cost-savings across the legal department.
• Champion a transparent organizational culture by facilitating effective internal communication and advocating for the adoption of innovative processes across the business.

About You

Minimum Qualifications

• 5+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated experience managing technology systems and cross-functional programs.
• Proven track record leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, etc.)
• Strong analytical and project management skills, with the ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment.
• Excellent communication and stakeholder management skills, with direct experience collaborating across legal, finance, IT, and business teams.

Preferred Qualifications

• Experience working in a high-growth tech company or similarly dynamic organization where you've had to build and scale operations from the ground up.
• Prior management experience, including team leadership or direct people management.
• Familiarity with Go-To-Market operations, deal desk workflows, or sales process infrastructure.
• Experience conducting vendor RFPs, law firm evaluations, or managing external legal spend.
• Demonstrated ability to identify automation opportunities and lead change management efforts that drive organizational adoption of new processes.
• Passion for leveraging emerging technology — including AI-powered tools — to enhance legal and business operations.

#LI-Remote

Overview

Instacart is seeking a Manager, Legal Technology & Operations to own the strategy and execution of innovative technology and operational initiatives that support both our legal department and broader business functions.

This role is a unique blend of strategic planning, technology leadership, and cross-functional collaboration. You'll work across procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems — driving automation, cost savings, and scalable processes that keep pace with Instacart's growth. If you thrive at the intersection of law, operations, and technology — and love building things that last — this role is for you.

About the Job 

• Lead strategic planning and execution of legal and business operations initiatives, with a focus on automating legal processes at scale — including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad support for new ad formats and retailer engagements.
• Own the design and deployment of efficient, customer-centric operational methods within our Contract Lifecycle Management (CLM) systems, ensuring cohesive cross-functional collaboration across teams including procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems.
• Drive technology innovation by identifying and evaluating emerging tools and trends, leading the successful implementation and ongoing optimization of legal technology systems, and resolving technical issues that impact operations.
• Implement procurement practices that generate cost savings in the contracting and review process — including Oracle, Zip, Salesforce and Workday integrations with CLM, and P2P merging with contract review workflows.
• Manage the eBilling system and adhere to Billing Guidelines; participate in RFPs and law firm evaluations to drive accountability and increase cost-savings across the legal department.
• Champion a transparent organizational culture by facilitating effective internal communication and advocating for the adoption of innovative processes across the business.

About You

Minimum Qualifications

• 5+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated experience managing technology systems and cross-functional programs.
• Proven track record leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, etc.)
• Strong analytical and project management skills, with the ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment.
• Excellent communication and stakeholder management skills, with direct experience collaborating across legal, finance, IT, and business teams.

Preferred Qualifications

• Experience working in a high-growth tech company or similarly dynamic organization where you've had to build and scale operations from the ground up.
• Prior management experience, including team leadership or direct people management.
• Familiarity with Go-To-Market operations, deal desk workflows, or sales process infrastructure.
• Experience conducting vendor RFPs, law firm evaluations, or managing external legal spend.
• Demonstrated ability to identify automation opportunities and lead change management efforts that drive organizational adoption of new processes.
• Passion for leveraging emerging technology — including AI-powered tools — to enhance legal and business operations.

#LI-Remote

Overview

About the Role 

Instacart’s Strategic Finance team partners across the company to drive clarity, allocate resources, and accelerate growth. We are seeking an experienced Senior Financial Analyst to join our Strategic Finance org supporting Instacart Business & Health – Instacart’s longer-term investment areas focused on empowering businesses and improving health outcomes through food access.

In this role, you will leverage data-driven insights to provide strategic guidance, identify new opportunities, and enhance decision-making within the Instacart Business team. Your work will directly impact our growth strategy and contribute to Instacart Business’s long-term vision of accelerating technology adoption across the entire food and beverage supply chain.

This is a rare opportunity to build from first principles while also scaling what works—ideal for someone who thrives in ambiguity, enjoys rolling up their sleeves, and wants to make a tangible impact on Instacart’s next phase of growth. 

About the Team

The Strategic Finance team is an integral thought partner to Instacart's core functional leaders, providing essential support for strategic, financial/investment, and product decision-making. We serve as a point of connection between teams, facilitating collaboration, idea sharing, and alignment to achieve our desired business outcomes.

About the Job

• Serve as the primary strategic finance business partner for Instacart Business and Instacart Health, becoming an expert by gaining a deep understanding of how we drive growth and solve user problems.
• Partner with and influence Instacart leadership (Product/Eng, Data Science, Sales/Commercial teams and C-suite) to develop high-level strategy, formulate business plans, pricing, and evaluate resourcing and profitability trade-offs.
• Work on business problems that involve uncertainty, bringing structure, data, and sound judgment to propose a clear and executable plan.
• Produce executive-ready narratives and materials for business reviews, planning cycles, and leadership updates; communicate complex analyses with clarity and conviction.
• Facilitate strategic planning in collaboration with cross-functional partners, sizing new opportunities, prioritizing initiatives, and implementing performance measurement processes.
• Proactively identify opportunities to automate and improve reporting and planning processes, including exploring AI-enabled workflows to increase speed and accuracy.

About You

Minimum Qualifications

• 4+ years of experience in strategic finance, corporate finance, business operations, investment banking, management consulting, or private equity.
• Bachelor’s degree in Finance, Economics, Business, Engineering, Mathematics, or a related field.
• Advanced financial modeling in Excel or Google Sheets; demonstrated ability to build models and reporting from scratch.
• Proficiency with SQL and BI tools (e.g., Looker, Tableau) to self-serve analysis and automate reporting; experience leveraging AI or scripting to streamline workflows.
• Self-starter with the ability to quickly respond to problems independently and proactively address conflicting stakeholder requirements to achieve creative compromise.
• Strong written and verbal communication skills with a track record of producing executive-ready materials.
• Ability to operate in a fast-paced, rapidly changing environment while managing multiple priorities and meeting tight deadlines.

Preferred Qualifications

• Masters degrees in business and/or a quantitative discipline (e.g. economics, statistics) and background in marketplace or early stage companies are a plus.
• Preferred location is San Francisco Bay Area or New York City; remote candidates within the United States and Canada are welcome to apply.

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Overview

About the Role 

Instacart’s Strategic Finance team partners across the company to drive clarity, allocate resources, and accelerate growth. We are seeking an experienced Senior Financial Analyst to join our Strategic Finance org supporting Instacart Business & Health – Instacart’s longer-term investment areas focused on empowering businesses and improving health outcomes through food access.

In this role, you will leverage data-driven insights to provide strategic guidance, identify new opportunities, and enhance decision-making within the Instacart Business team. Your work will directly impact our growth strategy and contribute to Instacart Business’s long-term vision of accelerating technology adoption across the entire food and beverage supply chain.

This is a rare opportunity to build from first principles while also scaling what works—ideal for someone who thrives in ambiguity, enjoys rolling up their sleeves, and wants to make a tangible impact on Instacart’s next phase of growth. 

About the Team

The Strategic Finance team is an integral thought partner to Instacart's core functional leaders, providing essential support for strategic, financial/investment, and product decision-making. We serve as a point of connection between teams, facilitating collaboration, idea sharing, and alignment to achieve our desired business outcomes.

About the Job

• Serve as the primary strategic finance business partner for Instacart Business and Instacart Health, becoming an expert by gaining a deep understanding of how we drive growth and solve user problems.
• Partner with and influence Instacart leadership (Product/Eng, Data Science, Sales/Commercial teams and C-suite) to develop high-level strategy, formulate business plans, pricing, and evaluate resourcing and profitability trade-offs.
• Work on business problems that involve uncertainty, bringing structure, data, and sound judgment to propose a clear and executable plan.
• Produce executive-ready narratives and materials for business reviews, planning cycles, and leadership updates; communicate complex analyses with clarity and conviction.
• Facilitate strategic planning in collaboration with cross-functional partners, sizing new opportunities, prioritizing initiatives, and implementing performance measurement processes.
• Proactively identify opportunities to automate and improve reporting and planning processes, including exploring AI-enabled workflows to increase speed and accuracy.

About You

Minimum Qualifications

• 4+ years of experience in strategic finance, corporate finance, business operations, investment banking, management consulting, or private equity.
• Bachelor’s degree in Finance, Economics, Business, Engineering, Mathematics, or a related field.
• Advanced financial modeling in Excel or Google Sheets; demonstrated ability to build models and reporting from scratch.
• Proficiency with SQL and BI tools (e.g., Looker, Tableau) to self-serve analysis and automate reporting; experience leveraging AI or scripting to streamline workflows.
• Self-starter with the ability to quickly respond to problems independently and proactively address conflicting stakeholder requirements to achieve creative compromise.
• Strong written and verbal communication skills with a track record of producing executive-ready materials.
• Ability to operate in a fast-paced, rapidly changing environment while managing multiple priorities and meeting tight deadlines.

Preferred Qualifications

• Masters degrees in business and/or a quantitative discipline (e.g. economics, statistics) and background in marketplace or early stage companies are a plus.
• Preferred location is San Francisco Bay Area or New York City; remote candidates within the United States and Canada are welcome to apply.

#LI-Remote

About the Role

As the S&P Manager, Caper Sales you will own a portfolio of global enterprise retailers to strategically sell in Caper cart and deepen our in-store relationships. You will lead the end-to-end acquisition sales strategy, in close partnership with BD Retail and Connected Stores leadership, for your portfolio. In addition to your core sales responsibilities, you will collaborate internally with Product, Finance, Marketing, Legal, Ops, and Partnerships to refine acquisition strategies and build / tailor external-facing communications to achieve win-win outcomes for Caper and retailers. This is an individual contributor role with massive potential as the business grows. We are looking for candidates who are excited about Caper, smart cart technology, and the future of the in-store experience for customers! 

The Strategy & Planning team at Instacart sits at the nexus of internal teams and BD Retail. We drive go-to-market strategies, complete analyses, and provide recommendations backed in strategic rationale and analytical rigor for some of the most innovative offerings at Instacart. And when the offering is complex, we also lead solution sales and expansions where we sell directly to retailers. This is a rare opportunity to join a growing team within Business Development. 

About the Job 

Own responsibility for strategically selling Caper into a portfolio of key enterprise retailersWork together with Business Development to design and implement selling strategies that will drive revenue growth for Caper and InstacartIdentify, build, and maintain strong relationships with key Caper decision-makers and influencers Create and deliver compelling Caper and/or Connected Stores presentations and proposals to retailersNegotiate and close complex Caper contracts with retailersCollaborate with Connected Stores MS&P and Caper sales to enhance the overall go-to-market strategy and processes for Caper Partner closely with cross-functional stakeholders across several functions including Product, Finance, Marketing, Legal, and Partnerships to develop creative solutions that drive results

About You

Minimum Qualifications

• 6+ years’ experience working on cutting-edge challenges in the grocery or retail space
• Excellent communication, written, verbal and presentation skills with the ability to distill complex ideas into clear and compelling stories
• A self-starter able to proactively and independently drive progress across multiple stakeholder groups 
• Experience selling or expanding high-tech products or services, preferably in the retail industry
• Proven track record of exceeding sales / OKR targets
• Comfort with ambiguity and a rapidly evolving business landscape 
• Strong technical skills and understanding of APIs, databases, and integration tools
• Willingness to travel as needed

Preferred Qualifications

• Comfort with data analysis and modeling 
• Experience with products that involve hardware and software 
• Exposure to supply chain, in-store advertising, retail labor management, and front end operations

#LI-Remote

About the Role

As the S&P Manager, Caper Sales you will own a portfolio of global enterprise retailers to strategically sell in Caper cart and deepen our in-store relationships. You will lead the end-to-end acquisition sales strategy, in close partnership with BD Retail and Connected Stores leadership, for your portfolio. In addition to your core sales responsibilities, you will collaborate internally with Product, Finance, Marketing, Legal, Ops, and Partnerships to refine acquisition strategies and build / tailor external-facing communications to achieve win-win outcomes for Caper and retailers. This is an individual contributor role with massive potential as the business grows. We are looking for candidates who are excited about Caper, smart cart technology, and the future of the in-store experience for customers! 

The Strategy & Planning team at Instacart sits at the nexus of internal teams and BD Retail. We drive go-to-market strategies, complete analyses, and provide recommendations backed in strategic rationale and analytical rigor for some of the most innovative offerings at Instacart. And when the offering is complex, we also lead solution sales and expansions where we sell directly to retailers. This is a rare opportunity to join a growing team within Business Development. 

About the Job 

Own responsibility for strategically selling Caper into a portfolio of key enterprise retailersWork together with Business Development to design and implement selling strategies that will drive revenue growth for Caper and InstacartIdentify, build, and maintain strong relationships with key Caper decision-makers and influencers Create and deliver compelling Caper and/or Connected Stores presentations and proposals to retailersNegotiate and close complex Caper contracts with retailersCollaborate with Connected Stores MS&P and Caper sales to enhance the overall go-to-market strategy and processes for Caper Partner closely with cross-functional stakeholders across several functions including Product, Finance, Marketing, Legal, and Partnerships to develop creative solutions that drive results

About You

Minimum Qualifications

• 6+ years’ experience working on cutting-edge challenges in the grocery or retail space
• Excellent communication, written, verbal and presentation skills with the ability to distill complex ideas into clear and compelling stories
• A self-starter able to proactively and independently drive progress across multiple stakeholder groups 
• Experience selling or expanding high-tech products or services, preferably in the retail industry
• Proven track record of exceeding sales / OKR targets
• Comfort with ambiguity and a rapidly evolving business landscape 
• Strong technical skills and understanding of APIs, databases, and integration tools
• Willingness to travel as needed

Preferred Qualifications

• Comfort with data analysis and modeling 
• Experience with products that involve hardware and software 
• Exposure to supply chain, in-store advertising, retail labor management, and front end operations

#LI-Remote

About the Team

The CAPS team at Instacart is responsible for securing Cloud infrastructure, AI systems, and Product surfaces. We work closely with all other engineering teams, enabling them to roll out new product features and internal productivity systems in a secure way. Members of the CAPS team assume ownership of security risks and find solutions that mitigate whole classes of vulnerabilities.

About the Role 

• Identify business-critical risks present within Instacart’s product and infrastructure.
• Analyze the risks and define remediation strategies with actionable roadmaps.
• Develop scalable systems to enable and encourage secure engineering patterns.
• Own and drive systemic improvements across engineering and other functions.
• Coach and mentor other engineers within the organization.

About You

Minimum Qualifications

• 5+ years of experience in Security Engineering or Offensive Security roles.
• 3+ years of experience performing code reviews and design reviews.
• Knowledge of security bug classes and best practice remediation techniques.
• Understanding of SaaS architectures, common risks, and threat models.
• Experience with Variant Analysis, Root Cause Analysis, or Secure Frameworks.

Preferred Qualifications

• Track record of security research, competitive hacking, or OSS contributions.

#LI-Remote

About the Team

The CAPS team at Instacart is responsible for securing Cloud infrastructure, AI systems, and Product surfaces. We work closely with all other engineering teams, enabling them to roll out new product features and internal productivity systems in a secure way. Members of the CAPS team assume ownership of security risks and find solutions that mitigate whole classes of vulnerabilities.

About the Role 

• Identify business-critical risks present within Instacart’s product and infrastructure.
• Analyze the risks and define remediation strategies with actionable roadmaps.
• Develop scalable systems to enable and encourage secure engineering patterns.
• Own and drive systemic improvements across engineering and other functions.
• Coach and mentor other engineers within the organization.

About You

Minimum Qualifications

• 5+ years of experience in Security Engineering or Offensive Security roles.
• 3+ years of experience performing code reviews and design reviews.
• Knowledge of security bug classes and best practice remediation techniques.
• Understanding of SaaS architectures, common risks, and threat models.
• Experience with Variant Analysis, Root Cause Analysis, or Secure Frameworks.

Preferred Qualifications

• Track record of security research, competitive hacking, or OSS contributions.

#LI-Remote

Overview

Instacarts Data Infrastructure organization builds and operates the systems that power our company’s data ecosystem, including a modern open data lakehouse on Apache Iceberg, a multi-engine compute platform for stream and analytical workloads, and self-serve tooling that helps Product, Data Science, ML, Ads, Finance, and engineering teams move fast with data.

We’re looking for a Staff Software Engineer to join our Data Governance and Foundations Team. In this role, you’ll serve as a senior technical leader owning the architecture and delivery of our open lakehouse foundation, governance and access patterns, and multi-engine compute strategy—balancing today’s reliability with the next three to five years of scale, maturity, and cost efficiency.

You’ll collaborate closely with engineering leadership and stakeholders across Data Science, ML Platform, Ads Infrastructure, Finance Engineering, Product Engineering, and Security. You’ll operate with a high degree of ownership in a fast-paced environment where architectural decisions have real technical and financial consequences. If you thrive on complex, high-scale challenges and roll-up-your-sleeves execution, this is a chance to shape the backbone of Instacart’s data platform.

Our stack includes technologies such as Apache Iceberg, Apache Flink, Trino, ClickHouse, Apache Kafka, Apache Spark, Snowflake, Databricks, Confluent, Airflow, dbt, Delta Lake, Scala, Python, Postgres, and AWS. You’ll join a focused team of 7 engineers that values pragmatism, clarity, and impact.

About the Job

• Translate Instacart’s data strategy (e.g., monetization, federated access, real-time) into an actionable multi-year architecture roadmap; align with leadership while evolving the platform for scale, maturity, and cost efficiency.
• Own the open lakehouse foundation: define and deliver unified table formats, storage governance, and a multi-engine compute portfolio (interactive, batch, streaming) that enables portability and prevents lock-in.
• Drive real-time and streaming infrastructure for critical use cases (Ads, Fraud, ML): set deployment patterns, SLAs, and operational practices that balance performance, availability, and spend.
• Pioneer AI-native data infrastructure engineering by applying LLM/AI tools to the platform lifecycle—accelerating development, automation, observability, and cost optimization—and partnering to embed AI-powered capabilities into the platform.
• Elevate engineering excellence: lead architecture reviews, mentor senior/staff engineers, influence hiring, and clearly communicate complex trade-offs to both technical and executive audiences to ensure cross-org alignment.

About You

Minimum Qualifications

• 5+ years of software engineering experience building and operating data infrastructure or distributed systems at production scale.
• Hands-on expertise with modern data lakehouse architectures and open table formats (e.g., Apache Iceberg, Delta Lake, Hudi) and with distributed query/compute engines (e.g., Trino, Spark, ClickHouse), including performance tuning and production reliability.
• Experience with event-driven and streaming infrastructure (e.g., Kafka, Flink) for real-time pipelines and serving systems.
• Proven ownership of major platform transitions or migrations (build vs. buy, migration design, risk management) delivered to production.
• Ability to build cost/benefit and TCO models for infrastructure investments and to drive alignment via clear architecture docs and strategy memos across multiple teams and leadership levels.

Preferred Qualifications

• Experience designing platform-level governance controls and familiarity with compliance frameworks (e.g., SOX, CPRA, GDPR).
• FinOps experience optimizing data platform spend, including managing multi-million dollar infrastructure budgets and negotiating vendor contracts.
• Deep SQL proficiency and strong skills in Python or Scala for systems-level development.
• Experience with orchestration (e.g., Apache Airflow) and data transformation pipelines (e.g., dbt) in large-scale production environments.
• Bachelor’s, Master’s, or PhD in Computer Science, Computer Engineering, Electrical Engineering, or equivalent practical experience.

#LI-Remote

Overview

Instacart’s Data Infrastructure organization builds and operates the systems that power our company’s data ecosystem, including a modern open data lakehouse on Apache Iceberg, a multi-engine compute platform for stream and analytical workloads, and self-serve tooling that helps Product, Data Science, ML, Ads, Finance, and engineering teams move fast with data.

We’re looking for a Staff Software Engineer, Data Infrastructure to join our Data Governance and Foundations Team. In this role, you’ll serve as a senior technical leader owning the architecture and delivery of our open lakehouse foundation, governance and access patterns, and multi-engine compute strategy—balancing today’s reliability with the next three to five years of scale, maturity, and cost efficiency.

You’ll collaborate closely with engineering leadership and stakeholders across Data Science, ML Platform, Ads Infrastructure, Finance Engineering, Product Engineering, and Security. You’ll operate with a high degree of ownership in a fast-paced environment where architectural decisions have real technical and financial consequences. If you thrive on complex, high-scale challenges and roll-up-your-sleeves execution, this is a chance to shape the backbone of Instacart’s data platform.

Our stack includes technologies such as Apache Iceberg, Apache Flink, Trino, ClickHouse, Apache Kafka, Apache Spark, Snowflake, Databricks, Confluent, Airflow, dbt, Delta Lake, Scala, Python, Postgres, and AWS. You’ll join a focused team of 7 engineers that values pragmatism, clarity, and impact.

About the Job

• Translate Instacart’s data strategy (e.g., monetization, federated access, real-time) into an actionable multi-year architecture roadmap; align with leadership while evolving the platform for scale, maturity, and cost efficiency.
• Own the open lakehouse foundation: define and deliver unified table formats, storage governance, and a multi-engine compute portfolio (interactive, batch, streaming) that enables portability and prevents lock-in.
• Drive real-time and streaming infrastructure for critical use cases (Ads, Fraud, ML): set deployment patterns, SLAs, and operational practices that balance performance, availability, and spend.
• Pioneer AI-native data infrastructure engineering by applying LLM/AI tools to the platform lifecycle—accelerating development, automation, observability, and cost optimization—and partnering to embed AI-powered capabilities into the platform.
• Elevate engineering excellence: lead architecture reviews, mentor senior/staff engineers, influence hiring, and clearly communicate complex trade-offs to both technical and executive audiences to ensure cross-org alignment.

About You

Minimum Qualifications

• 5+ years of software engineering experience building and operating data infrastructure or distributed systems at production scale.
• Hands-on expertise with modern data lakehouse architectures and open table formats (e.g., Apache Iceberg, Delta Lake, Hudi) and with distributed query/compute engines (e.g., Trino, Spark, ClickHouse), including performance tuning and production reliability.
• Experience with event-driven and streaming infrastructure (e.g., Kafka, Flink) for real-time pipelines and serving systems.
• Proven ownership of major platform transitions or migrations (build vs. buy, migration design, risk management) delivered to production.
• Ability to build cost/benefit and TCO models for infrastructure investments and to drive alignment via clear architecture docs and strategy memos across multiple teams and leadership levels.

Preferred Qualifications

• Experience designing platform-level governance controls and familiarity with compliance frameworks (e.g., SOX, CPRA, GDPR).
• FinOps experience optimizing data platform spend, including managing multi-million dollar infrastructure budgets and negotiating vendor contracts.
• Deep SQL proficiency and strong skills in Python or Scala for systems-level development.
• Experience with orchestration (e.g., Apache Airflow) and data transformation pipelines (e.g., dbt) in large-scale production environments.
• Bachelor’s, Master’s, or PhD in Computer Science, Computer Engineering, Electrical Engineering, or equivalent practical experience.

#LI-Remote

Overview

Instacarts Shopping Experience team, part of the Shopping org within Core Experience, owns the end-to-end consumer journey with a single retailer—from storefront and browse, through search and item discovery, into cart and checkout, and all the way to the order status page. We’re focused on building intuitive, data-informed experiences that help customers find what they love, faster.

We’re looking for a Data Science Manager to lead a team of data scientists and shape the analytics and experimentation strategy across critical shopper surfaces including storefront, browse/aisles, search, cart, checkout, OSP, Family, Lists, and Meals/Health. In this highly cross-functional role, you’ll partner closely with Product, Engineering, Design, and Operations to define the right metrics, raise the bar on experiment design and readouts, and deliver insights that drive higher conversion, retention, and satisfaction—while fueling stronger outcomes for retailers and data-grounded AI features.

This is a fast-paced environment with evolving priorities and complex tradeoffs across Enterprise, Lifecycle, Category Growth, and Foundations work. You’ll thrive here if you love rolling up your sleeves, operating with clarity amid ambiguity, and bringing crisp measurement and storytelling to high-impact decisions at scale.

About the Job

• Lead, mentor, and grow a high-performing team of data scientists; set clear priorities, uphold technical excellence, and develop career paths.
• Define and own the analytics and experimentation strategy across storefront, browse/aisles, search, cart, checkout, OSP, Family, Lists, and Meals/Health—covering metrics, guardrails, instrumentation, and experiment best practices.
• Own core shopping metrics and event logging; improve data quality, build reusable dashboards/tools, and ensure reliable, timely insights for decision-making.
• Drive “DS understand projects” that uncover friction in shopping funnels; scope root-cause analyses and partner with PM and Eng to prioritize and ship fixes that move conversion and retention.
• Partner as a thought leader with Product and Engineering leadership to shape roadmaps, make tradeoffs across Enterprise, Lifecycle, Category Growth, and Foundations work, and ensure goals are measurable and achievable.
• Set the bar for experiment design and readouts; coach teams on hypothesis formation, sampling, power analysis, metric selection, and clear storytelling of results and implications.
• Collaborate with ML partners on ranking, recommendations, and personalization initiatives, aligning offline/online evaluation with business outcomes and shopper experience goals.
• Influence and improve cross-functional rituals (e.g., experiment reviews, prioritization forums) to increase speed, rigor, and learning across the organization.
• Ensure AI/agentic features are grounded in robust data and measurement frameworks, with clear definitions of success and long-term impact.

About You

Minimum Qualifications

• 6+ years of experience in data science or analytics, including 2+ years directly managing or tech-leading a data science team in a fast-moving environment.
• Proven track record optimizing consumer app experiences at scale (e.g., funnels, ranking, personalization, experimentation) in technology or similar product-led organizations.
• Deep hands-on expertise in experimentation and measurement, including A/B testing, guardrails, metrics design, and logging/event instrumentation.
• Strong analytical and technical skills with proficiency in SQL and Python or R.
• Experience translating ambiguous customer and retailer problems into clear metrics, analyses, and experiment roadmaps that drive measurable outcomes.
• Demonstrated cross-functional leadership with Product, Engineering, Design, and Operations; able to influence roadmaps and drive alignment without formal authority.
• Track record as a data quality champion—improving instrumentation, building reusable dashboards/tools, and advocating for rigorous yet pragmatic decisions.
• Excellent communication and storytelling skills; able to explain complex tradeoffs and experiment results to non-technical partners and senior stakeholders.

Preferred Qualifications

• Experience in e-commerce, marketplaces, or consumer mobile apps, especially in grocery/retail or multi-retailer environments.
• Background in ranking, recommendation, or personalization systems (e.g., search, recommendations, or personalization platforms) and their evaluation.
• Prior experience standing up or scaling experimentation programs, including tiering, experiment review forums, guardrails, or governance.
• Experience leading or partnering closely with ML teams on production models and offline/online evaluation strategies.
• Success operating in a highly cross-functional, matrixed organization and influencing director+ and VP+ stakeholders.
• Experience defining metric frameworks for complex, multi-surface journeys (e.g., friction metrics, “bad shopping paths,” long-term outcomes).
• Familiarity with GenAI and AI-assisted workflows (e.g., using LLMs for analytics, experimentation tooling, or product features).
• Track record of building data science culture through mentoring, best practices, and process improvements.

#LI-Remote

Overview

Instacarts Shopping Experience team, part of the Shopping org within Core Experience, owns the end-to-end consumer journey with a single retailer—from storefront and browse, through search and item discovery, into cart and checkout, and all the way to the order status page. We’re focused on building intuitive, data-informed experiences that help customers find what they love, faster.

We’re looking for a Data Science Manager to lead a team of data scientists and shape the analytics and experimentation strategy across critical shopper surfaces including storefront, browse/aisles, search, cart, checkout, OSP, Family, Lists, and Meals/Health. In this highly cross-functional role, you’ll partner closely with Product, Engineering, Design, and Operations to define the right metrics, raise the bar on experiment design and readouts, and deliver insights that drive higher conversion, retention, and satisfaction—while fueling stronger outcomes for retailers and data-grounded AI features.

This is a fast-paced environment with evolving priorities and complex tradeoffs across Enterprise, Lifecycle, Category Growth, and Foundations work. You’ll thrive here if you love rolling up your sleeves, operating with clarity amid ambiguity, and bringing crisp measurement and storytelling to high-impact decisions at scale.

About the Job

• Lead, mentor, and grow a high-performing team of data scientists; set clear priorities, uphold technical excellence, and develop career paths.
• Define and own the analytics and experimentation strategy across storefront, browse/aisles, search, cart, checkout, OSP, Family, Lists, and Meals/Health—covering metrics, guardrails, instrumentation, and experiment best practices.
• Own core shopping metrics and event logging; improve data quality, build reusable dashboards/tools, and ensure reliable, timely insights for decision-making.
• Drive “DS understand projects” that uncover friction in shopping funnels; scope root-cause analyses and partner with PM and Eng to prioritize and ship fixes that move conversion and retention.
• Partner as a thought leader with Product and Engineering leadership to shape roadmaps, make tradeoffs across Enterprise, Lifecycle, Category Growth, and Foundations work, and ensure goals are measurable and achievable.
• Set the bar for experiment design and readouts; coach teams on hypothesis formation, sampling, power analysis, metric selection, and clear storytelling of results and implications.
• Collaborate with ML partners on ranking, recommendations, and personalization initiatives, aligning offline/online evaluation with business outcomes and shopper experience goals.
• Influence and improve cross-functional rituals (e.g., experiment reviews, prioritization forums) to increase speed, rigor, and learning across the organization.
• Ensure AI/agentic features are grounded in robust data and measurement frameworks, with clear definitions of success and long-term impact.

About You

Minimum Qualifications

• 6+ years of experience in data science or analytics, including 2+ years directly managing or tech-leading a data science team in a fast-moving environment.
• Proven track record optimizing consumer app experiences at scale (e.g., funnels, ranking, personalization, experimentation) in technology or similar product-led organizations.
• Deep hands-on expertise in experimentation and measurement, including A/B testing, guardrails, metrics design, and logging/event instrumentation.
• Strong analytical and technical skills with proficiency in SQL and Python or R.
• Experience translating ambiguous customer and retailer problems into clear metrics, analyses, and experiment roadmaps that drive measurable outcomes.
• Demonstrated cross-functional leadership with Product, Engineering, Design, and Operations; able to influence roadmaps and drive alignment without formal authority.
• Track record as a data quality champion—improving instrumentation, building reusable dashboards/tools, and advocating for rigorous yet pragmatic decisions.
• Excellent communication and storytelling skills; able to explain complex tradeoffs and experiment results to non-technical partners and senior stakeholders.

Preferred Qualifications

• Experience in e-commerce, marketplaces, or consumer mobile apps, especially in grocery/retail or multi-retailer environments.
• Background in ranking, recommendation, or personalization systems (e.g., search, recommendations, or personalization platforms) and their evaluation.
• Prior experience standing up or scaling experimentation programs, including tiering, experiment review forums, guardrails, or governance.
• Experience leading or partnering closely with ML teams on production models and offline/online evaluation strategies.
• Success operating in a highly cross-functional, matrixed organization and influencing director+ and VP+ stakeholders.
• Experience defining metric frameworks for complex, multi-surface journeys (e.g., friction metrics, “bad shopping paths,” long-term outcomes).
• Familiarity with GenAI and AI-assisted workflows (e.g., using LLMs for analytics, experimentation tooling, or product features).
• Track record of building data science culture through mentoring, best practices, and process improvements.

#LI-Remote

ABOUT THE ROLE

We are seeking a highly skilled and intellectually curious analyst to shape the future of financial data at Instacart, driving innovation at the intersection of systems, analytics, and business strategy.

In this role, you will architect and deliver data models, pipelines, and reporting infrastructure that empower Finance and Accounting with trusted insights at scale. 

You’ll collaborate across technical and business teams to ensure financial data is accurate, reliable, and compliant, while also advancing large-scale systems initiatives, accelerating the month-end close, and optimizing cloud spend in our AWS environment.

ABOUT THE TEAM

The Financial Data Analytics team is the connective tissue between Finance, Accounting, and Engineering. Our mission is to deliver trusted financial data that is both a foundation for compliance and a catalyst for strategic decision-making. We combine technical depth with financial expertise to build scalable, high-value data solutions—transforming complexity into clarity and empowering leaders to act with confidence.

KEY RESPONSIBILITIES

• Bridge Data & Business Needs – Translate business requirements into scalable data models by asking the right questions, digging into details, and mining insights that create measurable impact.
• Own Data Initiatives End-to-End – Take ambiguous ideas and transform them into well-defined, high-impact projects with clear deliverables.
• Build Decision-Making Tools – Design and automate dashboards, models, and reporting systems that surface clear insights and guide long-term growth strategies.
• Support Revenue Accounting – Build and maintain data products (dashboards, reports, analyses) that underpin the Revenue Accounting organization, including embedding revenue recognition logic into robust financial data models.
• Ensure Compliance & Governance – Apply compliance-first design principles to support SOX, audit readiness, and enforce data governance standards.
• Maintain Data Integrity – Implement validation, monitoring, and reconciliation frameworks to ensure accuracy, consistency, and reliability across financial datasets.
• Drive Continuous Improvement – Proactively identify opportunities for process optimization, automation, and system enhancement, unlocking efficiency across Finance and Accounting.
• Leverage AI & Next-Generation Analytics – Harness cutting-edge AI technologies (e.g., Claude, Cursor, Python ML libraries, Copilot) to reimagine how financial data is modeled, automated, and delivered—accelerating insights, scaling workflows, and shaping the future of financial analytics.

ABOUT YOU

Minimum Qualifications

• Bachelor’s degree in a related field
• 5+ years (7+ preferred) of experience in data analytics or analytics engineering roles
• Strong SQL and cloud data fundamentals, with hands-on experience in Snowflake, dbt, and BI tools (Mode, Looker, Tableau, etc.)
• Experience building and supporting complex data pipelines with emphasis on accuracy, compliance, and traceability
• Familiarity with financial data structures, accounting processes, and enterprise systems (e.g., Oracle, Workday, Salesforce, Adaptive)
• Strong communication skills with the ability to engage effectively across technical and non-technical teams

Preferred Qualifications

• Public company experience with exposure to SOX compliance
• Background in high-growth technology environments
• Experience implementing large-scale financial or operational systems (ERP, enterprise data platforms, etc.)
• Project management experience a plus
• Demonstrated ability to support Finance and Accounting teams with scalable data solutions
• Cloud cost management experience, ideally in an AWS environment
• Familiarity with AI/ML applications in data analytics (e.g., natural language SQL tools, forecasting models, anomaly detection frameworks)

#LI-Remote

ABOUT THE ROLE

We are seeking a highly skilled and intellectually curious analyst to shape the future of financial data at Instacart, driving innovation at the intersection of systems, analytics, and business strategy.

In this role, you will architect and deliver data models, pipelines, and reporting infrastructure that empower Finance and Accounting with trusted insights at scale. 

You’ll collaborate across technical and business teams to ensure financial data is accurate, reliable, and compliant, while also advancing large-scale systems initiatives, accelerating the month-end close, and optimizing cloud spend in our AWS environment.

ABOUT THE TEAM

The Financial Data Analytics team is the connective tissue between Finance, Accounting, and Engineering. Our mission is to deliver trusted financial data that is both a foundation for compliance and a catalyst for strategic decision-making. We combine technical depth with financial expertise to build scalable, high-value data solutions—transforming complexity into clarity and empowering leaders to act with confidence.

KEY RESPONSIBILITIES

• Bridge Data & Business Needs – Translate business requirements into scalable data models by asking the right questions, digging into details, and mining insights that create measurable impact.
• Own Data Initiatives End-to-End – Take ambiguous ideas and transform them into well-defined, high-impact projects with clear deliverables.
• Build Decision-Making Tools – Design and automate dashboards, models, and reporting systems that surface clear insights and guide long-term growth strategies.
• Support Revenue Accounting – Build and maintain data products (dashboards, reports, analyses) that underpin the Revenue Accounting organization, including embedding revenue recognition logic into robust financial data models.
• Ensure Compliance & Governance – Apply compliance-first design principles to support SOX, audit readiness, and enforce data governance standards.
• Maintain Data Integrity – Implement validation, monitoring, and reconciliation frameworks to ensure accuracy, consistency, and reliability across financial datasets.
• Drive Continuous Improvement – Proactively identify opportunities for process optimization, automation, and system enhancement, unlocking efficiency across Finance and Accounting.
• Leverage AI & Next-Generation Analytics – Harness cutting-edge AI technologies (e.g., Claude, Cursor, Python ML libraries, Copilot) to reimagine how financial data is modeled, automated, and delivered—accelerating insights, scaling workflows, and shaping the future of financial analytics.

ABOUT YOU

Minimum Qualifications

• Bachelor’s degree in a related field
• 5+ years (7+ preferred) of experience in data analytics or analytics engineering roles
• Strong SQL and cloud data fundamentals, with hands-on experience in Snowflake, dbt, and BI tools (Mode, Looker, Tableau, etc.)
• Experience building and supporting complex data pipelines with emphasis on accuracy, compliance, and traceability
• Familiarity with financial data structures, accounting processes, and enterprise systems (e.g., Oracle, Workday, Salesforce, Adaptive)
• Strong communication skills with the ability to engage effectively across technical and non-technical teams

Preferred Qualifications

• Public company experience with exposure to SOX compliance
• Background in high-growth technology environments
• Experience implementing large-scale financial or operational systems (ERP, enterprise data platforms, etc.)
• Project management experience a plus
• Demonstrated ability to support Finance and Accounting teams with scalable data solutions
• Cloud cost management experience, ideally in an AWS environment
• Familiarity with AI/ML applications in data analytics (e.g., natural language SQL tools, forecasting models, anomaly detection frameworks)

#LI-Remote

Overview

Instacart’s Connected Stores organization is building the operating system for brick-and-mortar grocery. The In-Store Platform team creates the APIs, data pipelines, and foundational integrations that power products like Caper carts, Foodstorm’s catering software, Carrot Tags, and the next wave of AI-driven store intelligence.

As the Senior Product Manager for In-Store Integrations, you will architect the data foundations that determine who wins the in-store technology race. You’ll define and deliver the core connections between retailers and Instacart’s product suite — integrations that unlock reliable, real-time access to transaction, inventory, loyalty, coupon, and other critical data streams at scale. 

The role has a key focus on artificial intelligence, which will need to be brought to bear on otherwise-intractable problems in the brick-and-mortar space. Here, especially, data foundations are crucial: even the most capable models are utterly dependent on the data available to them. 

This is high-stakes, first-of-its-kind work. Our in-store products cannot succeed without the integrations you lead. You’ll partner closely with Engineering, Partnerships, Enterprise Solutions, Solution Architects, and external retail technology providers to ship new integration archetypes, scale repeatable playbooks, and launch Store Intelligence capabilities that will shape grocery for the next decade. The immediate team includes 11 teammates (the lion’s share are incredibly talented backend engineers) within a broader Connected Stores organization of a few hundred people, offering both autonomy and deep cross-functional support.

About the Job

• Own the integration roadmap for the Connected Stores: define strategy, scope, and prioritization for third-party integrations based on business impact, data value, and technical feasibility.
• Drive execution end-to-end: align Engineering, Partnerships, Solution Architecture, and 3rd party teams to deliver complex integrations from discovery and design through launch and scale.
• Lead external partner alignment: represent Instacart with retailers and software vendors (e.g., POS, loyalty, inventory, and coupon systems) to secure buy-in, define data contracts, and ensure technical fit.
• Ship first-of-a-kind integrations, including those necessary to power new AI products: collaborate with Engineering to design and validate new integration archetypes; document patterns and transition repeatable work to Solution Architects for scale.
• Establish clear SOWs and SLAs: draft requirements, timelines, and deliverables; negotiate partner responsibilities; manage risk, dependencies, and trade-offs across competing priorities.
• Set and measure success: define KPIs such as time-to-integrate, data coverage and quality, reliability, and product adoption; build feedback loops that continuously improve integration velocity and stability.
• Resolve conflicts and remove blockers: arbitrate between internal product needs and external constraints, making decisive, data-informed calls in a fast-paced, highly cross-functional environment.

About You

Minimum Qualifications

• 4+ years of product management experience focused on backend, platform, or API products.
• 2+ years leading multiple third-party integrations with enterprise customers or vendors from technical discovery to go-live, against tight timelines. 
• Proven end-to-end delivery of complex, multi-stakeholder integration programs (built roadmaps, wrote specs, drove cross-functional execution, and launched to production).
• Experience communicating technical concepts to C-suite stakeholders and going deep with engineering; demonstrated success running partner scope reviews and negotiating SOWs/SLAs. 
• Bachelor’s degree. Proficiency with APIs and data contracts. Comfortable using AI tools to accelerate PM workflows; still capable of writing PRDs without them. 

Preferred Qualifications

• Retail technology domain expertise across brick-and-mortar systems such as POS, inventory, loyalty, coupons, or store operations platforms.
• Experience building or integrating AI/ML or computer vision capabilities, including defining data needs for model training, inference, and feedback loops.
• Background in integration reliability and data quality (monitoring, observability, alerting, error budgets, and SLAs).
• Experience handing off your work to other internal teams to scale (e.g. playbook writing)
• Familiarity with privacy, security, and compliance for retail data (e.g., PCI considerations, PII handling, data retention policies).

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Overview

Instacart’s Connected Stores organization is building the operating system for brick-and-mortar grocery. The In-Store Platform team creates the APIs, data pipelines, and foundational integrations that power products like Caper carts, Foodstorm’s catering software, Carrot Tags, and the next wave of AI-driven store intelligence.

As the Senior Product Manager for In-Store Integrations, you will architect the data foundations that determine who wins the in-store technology race. You’ll define and deliver the core connections between retailers and Instacart’s product suite — integrations that unlock reliable, real-time access to transaction, inventory, loyalty, coupon, and other critical data streams at scale. 

The role has a key focus on artificial intelligence, which will need to be brought to bear on otherwise-intractable problems in the brick-and-mortar space. Here, especially, data foundations are crucial: even the most capable models are utterly dependent on the data available to them. 

This is high-stakes, first-of-its-kind work. Our in-store products cannot succeed without the integrations you lead. You’ll partner closely with Engineering, Partnerships, Enterprise Solutions, Solution Architects, and external retail technology providers to ship new integration archetypes, scale repeatable playbooks, and launch Store Intelligence capabilities that will shape grocery for the next decade. The immediate team includes 11 teammates (the lion’s share are incredibly talented backend engineers) within a broader Connected Stores organization of a few hundred people, offering both autonomy and deep cross-functional support.

About the Job

• Own the integration roadmap for the Connected Stores: define strategy, scope, and prioritization for third-party integrations based on business impact, data value, and technical feasibility.
• Drive execution end-to-end: align Engineering, Partnerships, Solution Architecture, and 3rd party teams to deliver complex integrations from discovery and design through launch and scale.
• Lead external partner alignment: represent Instacart with retailers and software vendors (e.g., POS, loyalty, inventory, and coupon systems) to secure buy-in, define data contracts, and ensure technical fit.
• Ship first-of-a-kind integrations, including those necessary to power new AI products: collaborate with Engineering to design and validate new integration archetypes; document patterns and transition repeatable work to Solution Architects for scale.
• Establish clear SOWs and SLAs: draft requirements, timelines, and deliverables; negotiate partner responsibilities; manage risk, dependencies, and trade-offs across competing priorities.
• Set and measure success: define KPIs such as time-to-integrate, data coverage and quality, reliability, and product adoption; build feedback loops that continuously improve integration velocity and stability.
• Resolve conflicts and remove blockers: arbitrate between internal product needs and external constraints, making decisive, data-informed calls in a fast-paced, highly cross-functional environment.

About You

Minimum Qualifications

• 4+ years of product management experience focused on backend, platform, or API products.
• 2+ years leading multiple third-party integrations with enterprise customers or vendors from technical discovery to go-live, against tight timelines. 
• Proven end-to-end delivery of complex, multi-stakeholder integration programs (built roadmaps, wrote specs, drove cross-functional execution, and launched to production).
• Experience communicating technical concepts to C-suite stakeholders and going deep with engineering; demonstrated success running partner scope reviews and negotiating SOWs/SLAs. 
• Bachelor’s degree. Proficiency with APIs and data contracts. Comfortable using AI tools to accelerate PM workflows; still capable of writing PRDs without them. 

Preferred Qualifications

• Retail technology domain expertise across brick-and-mortar systems such as POS, inventory, loyalty, coupons, or store operations platforms.
• Experience building or integrating AI/ML or computer vision capabilities, including defining data needs for model training, inference, and feedback loops.
• Background in integration reliability and data quality (monitoring, observability, alerting, error budgets, and SLAs).
• Experience handing off your work to other internal teams to scale (e.g. playbook writing)
• Familiarity with privacy, security, and compliance for retail data (e.g., PCI considerations, PII handling, data retention policies).

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Overview

About the Role

We are seeking a Senior Product Manager to own the vision, strategy, and execution for our Enterprise Picking & Tools product area. This role sits at the intersection of in-store operations, shopper experience, and retailer enablement — responsible for the tools and technology that power how orders get picked, managed, and fulfilled by our retail partners.

Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for picking workflows and in-store tooling, ensuring that both shoppers and retailers have the technology they need to fulfill orders accurately, efficiently, and at scale.

This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Enterprise and Operations teams to drive aligned priorities.

About the Team

This role sits within the Fulfillment Services team — responsible for the end-to-end technology that powers picking and delivery across Instacart's platform and beyond, serving shoppers, retailers, and customers alike.

About the Job

This is an exciting opportunity to shape the tools and workflows that sit at the heart of fulfillment operations. You will develop new capabilities and improve existing products to make in-store picking faster, smarter, and more reliable — for store associate shoppers on the floor and for the retailers who depend on seamless execution.

• You will own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations
• You will build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
• You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
• You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
• You will define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only
• You will represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

About You

Minimum Qualifications

• You have 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
• You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
• You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
• You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
• You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
• You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.

Preferred Qualifications

• Experience in B2B product management, enterprise software, client services, or partner success teams 
• Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)

Overview

About the Role

We are seeking a Senior Product Manager to own the vision, strategy, and execution for our Enterprise Picking & Tools product area. This role sits at the intersection of in-store operations, shopper experience, and retailer enablement — responsible for the tools and technology that power how orders get picked, managed, and fulfilled by our retail partners.

Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for picking workflows and in-store tooling, ensuring that both shoppers and retailers have the technology they need to fulfill orders accurately, efficiently, and at scale.

This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Enterprise and Operations teams to drive aligned priorities.

About the Team

This role sits within the Fulfillment Services team — responsible for the end-to-end technology that powers picking and delivery across Instacart's platform and beyond, serving shoppers, retailers, and customers alike.

About the Job

This is an exciting opportunity to shape the tools and workflows that sit at the heart of fulfillment operations. You will develop new capabilities and improve existing products to make in-store picking faster, smarter, and more reliable — for store associate shoppers on the floor and for the retailers who depend on seamless execution.

• You will own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations
• You will build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
• You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
• You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
• You will define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only
• You will represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

About You

Minimum Qualifications

• You have 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
• You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
• You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
• You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
• You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
• You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.

Preferred Qualifications

• Experience in B2B product management, enterprise software, client services, or partner success teams 
• Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)

Overview

Instacart’s Agentic Commerce team is building innovative new AI Solutions such as Cart Assistant – an enterprise-grade, consumer shopping agent purpose-built for grocery. Cart Assistant will provide hyper-personalized conversational commerce experiences, helping millions of people discover products, plan what to eat, and shop in easier and more engaging ways than ever before. 

We’re looking for a Principal Product Manager to help bring Cart Assistant to life and make it a product that both consumers and retailers love. This is a fast paced, 0->1, highly visible product role working at the intersection of generative AI, consumer experience, and retailer-facing B2B e-commerce products.

In this role, you will immerse yourself in and deeply understand both consumer and retailer needs, as well as the latest and greatest available agentic technologies. You will partner closely with engineering, machine learning, data science, design and research teams to translate these needs and capabilities into a winning product strategy and a prioritized roadmap. You’ll lead execution, experimentation, and product delivery, working closely with retail partners and senior leadership. 

About the Job

• Set and own the roadmap, translating consumer and retailer needs into a clear vision, milestones, and launch plans
• Lead product discovery, uncover customer pain points and market opportunities, and partner with engineering and design to deliver solutions
• Drive measurable results including product adoption and engagement outcomes. Establish and maintain metrics, dashboards, and regular business reviews, using data insights to prioritize, de-risk, and accelerate the roadmap.
• Lead cross-functional execution with Engineering/ML/DS/Design to execute the roadmap, run rapid experiments, ship iterative improvements, and pivot based on learnings
• Partner with ML, model design, and content design to improve core agent performance and behavior using state-of-the-art methods
• Represent the product to senior leadership and external retail partners, communicating strategy, progress, learnings, and needs with clarity and conviction
• Work with business development, market strategy, and GTM teams to align product and GTM plans, maximizing market impact of launches and product advancements 
• Scale Cart Assistant across Instacart surfaces and products, driving top line business impact for Instacart and our retail partners

About You

Minimum Qualifications

• 8+ years of product management experience
• 5+ years of experience building and shipping consumer-facing commerce products end-to-end, with 2+ years building LLM-powered products in production 
• Proven track record launching at least one 0-to-1 product to general availability with measurable impact on adoption, conversion, revenue, or GTV
• Technical fluency with AI/ML systems and data flows; ability to partner with engineering and machine learning on dependencies and scope tradeoffs 
• Experience defining product OKRs, with significant experience using experimentation to improve products and achieve desired outcomes
• Exceptional communication and presentation skills with senior leadership and external enterprise partners
• Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience

Preferred Qualifications

• Experience across both consumer products and B2B/enterprise offerings
• Background spanning startup and large company environments
• Domain expertise in ecommerce, retail, grocery, or marketplace dynamics
• Experience building or improving LLM agent systems and products
• Familiarity with experimentation at scale (A/B testing) and with trust, safety, privacy, and compliance considerations for GenAI products.

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Overview

Instacart’s Agentic Commerce team is building innovative new AI Solutions such as Cart Assistant – an enterprise-grade, consumer shopping agent purpose-built for grocery. Cart Assistant will provide hyper-personalized conversational commerce experiences, helping millions of people discover products, plan what to eat, and shop in easier and more engaging ways than ever before. 

We’re looking for a Principal Product Manager to help bring Cart Assistant to life and make it a product that both consumers and retailers love. This is a fast paced, 0->1, highly visible product role working at the intersection of generative AI, consumer experience, and retailer-facing B2B e-commerce products.

In this role, you will immerse yourself in and deeply understand both consumer and retailer needs, as well as the latest and greatest available agentic technologies. You will partner closely with engineering, machine learning, data science, design and research teams to translate these needs and capabilities into a winning product strategy and a prioritized roadmap. You’ll lead execution, experimentation, and product delivery, working closely with retail partners and senior leadership. 

About the Job

• Set and own the roadmap, translating consumer and retailer needs into a clear vision, milestones, and launch plans
• Lead product discovery, uncover customer pain points and market opportunities, and partner with engineering and design to deliver solutions
• Drive measurable results including product adoption and engagement outcomes. Establish and maintain metrics, dashboards, and regular business reviews, using data insights to prioritize, de-risk, and accelerate the roadmap.
• Lead cross-functional execution with Engineering/ML/DS/Design to execute the roadmap, run rapid experiments, ship iterative improvements, and pivot based on learnings
• Partner with ML, model design, and content design to improve core agent performance and behavior using state-of-the-art methods
• Represent the product to senior leadership and external retail partners, communicating strategy, progress, learnings, and needs with clarity and conviction
• Work with business development, market strategy, and GTM teams to align product and GTM plans, maximizing market impact of launches and product advancements 
• Scale Cart Assistant across Instacart surfaces and products, driving top line business impact for Instacart and our retail partners

About You

Minimum Qualifications

• 8+ years of product management experience
• 5+ years of experience building and shipping consumer-facing commerce products end-to-end, with 2+ years building LLM-powered products in production 
• Proven track record launching at least one 0-to-1 product to general availability with measurable impact on adoption, conversion, revenue, or GTV
• Technical fluency with AI/ML systems and data flows; ability to partner with engineering and machine learning on dependencies and scope tradeoffs 
• Experience defining product OKRs, with significant experience using experimentation to improve products and achieve desired outcomes
• Exceptional communication and presentation skills with senior leadership and external enterprise partners
• Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience

Preferred Qualifications

• Experience across both consumer products and B2B/enterprise offerings
• Background spanning startup and large company environments
• Domain expertise in ecommerce, retail, grocery, or marketplace dynamics
• Experience building or improving LLM agent systems and products
• Familiarity with experimentation at scale (A/B testing) and with trust, safety, privacy, and compliance considerations for GenAI products.

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Overview

Instacart powers millions of shopping journeys every day across one of the largest online grocery catalogs in the world. Machine learning sits at the center of that experience, shaping how customers search, discover, and decide what to buy.

Advances in generative AI create a rare opportunity to rethink how commerce works. Instead of traditional ranking pipelines alone, the next generation of shopping experiences will be powered by intelligent systems that help customers explore products, plan purchases, and discover what they need more naturally.

We are looking for a Senior Staff Machine Learning Engineer to help lead this transformation.

In this role, you will define the technical vision for how machine learning powers the Instacart shopping journey and build systems that move beyond traditional search and recommendation approaches. You will help develop next generation shopping experiences using large language models, agentic AI systems, and large scale personalization.

This is a hands-on IC and technical leadership role at the Director level with no people management responsibilities. You will shape long term technical direction while building production systems that serve millions of customers in real time.

About the Job

• Define and drive the long term technical vision for Shopping ML across search, discovery, recommendations, and personalization.
• Lead development of AI systems that fundamentally improve how customers discover products and shop on Instacart.
• Architect large scale ML systems combining LLM reasoning, retrieval, ranking, recommendation models, and personalization.
• Build and operate production ML systems powering real time shopping experiences across millions of users and products.
• Identify foundational ML capabilities that unlock new customer experiences and accelerate experimentation across the organization.
• Partner with senior leaders across product, engineering, and data science to shape technical strategy and roadmap.
• Influence company wide ML architecture and contribute to major technical initiatives across Instacart.
• Mentor senior/staff engineers through design reviews, architecture guidance, and hands-on collaboration.
  
  

About You

Minimum Qualifications

• Master’s or PhD in Computer Science, Machine Learning, Artificial Intelligence, or related field, or equivalent industry experience.
• 10+ years building and operating large scale machine learning systems in production.
• Proven track record architecting ML systems that power core product experiences at global scale.
• Deep expertise in areas such as recommendation systems, ranking models, embeddings, representation learning, or search systems.
• Experience combining generative AI with traditional ML systems such as retrieval, ranking, and personalization.
• Experience designing ML platforms that support large scale experimentation, training, and deployment.
• Ability to influence senior engineering and product leaders and drive technical strategy.
• Experience mentoring engineers and raising the technical bar across teams.

Preferred Qualifications

• Experience building search, discovery, or recommendation systems for large consumer platforms.
• Expertise in large language models, agentic AI systems, or tool using AI architectures.
• Experience fine tuning and distilling LLMs for low latency production systems, balancing model quality, latency, and cost.
• Experience building ML infrastructure supporting large scale experimentation and model deployment.
• Background working on e-commerce, marketplaces, or large consumer platforms.
• Recognized technical leadership through publications, patents, conference talks, or open source contributions.

Overview

The Director, Pricing Strategy is a pivotal role, focused on developing and executing pricing strategies to drive the adoption and profitability of Instacart's product offerings for retailers. This role is essential in ensuring that our pricing approach aligns with value-driven outcomes, deepens retailer relationships, and contributes to long-term business growth for both Instacart and our retail partners. You will work cross-functionally with Product, Finance, Sales, Marketing,Legal and Customer Success teams to design scalable, competitive, and innovative pricing frameworks that meet retailer needs and reinforce Instacart’s position as the leading technology partner for grocery retailers.

The Pricing Strategy team is responsible for creating and refining pricing models across Instacart’s enterprise product suite. This team combines market insights, data analysis, and financial modeling to ensure our pricing approach remains competitive, flexible, and reflective of our value proposition. The group works closely with cross-functional teams to introduce new monetization models, optimize pricing structures, and ensure seamless GTM alignment.

About the Job

• Lead the development of pricing strategies for all of Instacart’s product offerings to maximize retailer success and support Instacart's business objectives.
• Design and iteratively optimize scalable pricing and packaging frameworks tailored to diverse retailer segments and geographies.
• Partner with Product and R&D teams to define pricing models for new products and features, ensuring alignment with retailer value and business requirements.
• Conduct competitive benchmarking and market research to continually refine pricing strategies and address retailer needs effectively.
• Implement and oversee go-to-market pricing strategies, including approval processes, discounting policies, and deal desk frameworks for retailer-focused offerings.
• Collaborate with Finance and Revenue Operations teams to model pricing scenarios, validate assumptions, and assess the financial impact of pricing decisions.
• Drive pricing pilots for enterprise solutions and scale improvements across the pricing lifecycle”
• Develop sales-enablement materials to ensure revenue teams can confidently articulate the value proposition of Instacart’s pricing and packaging strategies.
• Lead retailer-focused pricing governance forums to ensure consistent and transparent decision-making around pricing initiatives.
• Partner with Sales Operations to report on pricing performance metrics such as win rates, ARPU, attach rates, and retention, identifying actionable insights to enhance pricing outcomes.

About You

Minimum Qualifications:

• 8+ years of experience in pricing strategy, monetization, strategic finance, or related fields, with a focus on B2B SaaS, platforms, or retail technology.
• Proven success in creating and executing pricing strategies that deliver measurable commercial outcomes.
• Experience with both subscription-based and usage-based pricing models, including predictive financial modeling and ROI analysis.
• Strong analytical capabilities with expertise in scenario modeling, elasticity studies, and conjoint/WTP analyses.
• Exceptional cross-functional leadership skills with demonstrated success influencing and partnering with Product, Finance, Sales, Legal and Marketing teams.
• Excellent written and verbal communication skills with the ability to simplify complex pricing strategies and present them to both internal and external stakeholders.
• Demonstrated ability to think critically, adapt in ambiguous environments, and focus on continuous iteration and learning.
• Experience establishing and managing pricing governance frameworks to deliver structured, cross-functional decision-making.

Preferred Qualifications:

• Experience developing pricing strategies for enterprise solutions, including e-commerce or fulfillment platforms.
• Familiarity with AI and machine-learning product monetization models is a plus.
• Expertise in retailer-focused business models and enterprise-product pricing evolution.
• MBA or advanced degree in business, economics, or a related field.

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Overview

The Director, Pricing Strategy is a pivotal role, focused on developing and executing pricing strategies to drive the adoption and profitability of Instacart's product offerings for retailers. This role is essential in ensuring that our pricing approach aligns with value-driven outcomes, deepens retailer relationships, and contributes to long-term business growth for both Instacart and our retail partners. You will work cross-functionally with Product, Finance, Sales, Marketing,Legal and Customer Success teams to design scalable, competitive, and innovative pricing frameworks that meet retailer needs and reinforce Instacart’s position as the leading technology partner for grocery retailers.

The Pricing Strategy team is responsible for creating and refining pricing models across Instacart’s enterprise product suite. This team combines market insights, data analysis, and financial modeling to ensure our pricing approach remains competitive, flexible, and reflective of our value proposition. The group works closely with cross-functional teams to introduce new monetization models, optimize pricing structures, and ensure seamless GTM alignment.

About the Job

• Lead the development of pricing strategies for all of Instacart’s product offerings to maximize retailer success and support Instacart's business objectives.
• Design and iteratively optimize scalable pricing and packaging frameworks tailored to diverse retailer segments and geographies.
• Partner with Product and R&D teams to define pricing models for new products and features, ensuring alignment with retailer value and business requirements.
• Conduct competitive benchmarking and market research to continually refine pricing strategies and address retailer needs effectively.
• Implement and oversee go-to-market pricing strategies, including approval processes, discounting policies, and deal desk frameworks for retailer-focused offerings.
• Collaborate with Finance and Revenue Operations teams to model pricing scenarios, validate assumptions, and assess the financial impact of pricing decisions.
• Drive pricing pilots for enterprise solutions and scale improvements across the pricing lifecycle
• Develop sales-enablement materials to ensure revenue teams can confidently articulate the value proposition of Instacart’s pricing and packaging strategies.
• Lead retailer-focused pricing governance forums to ensure consistent and transparent decision-making around pricing initiatives.
• Partner with Sales Operations to report on pricing performance metrics such as win rates, ARPU, attach rates, and retention, identifying actionable insights to enhance pricing outcomes.

About You

Minimum Qualifications:

• 8+ years of experience in pricing strategy, monetization, strategic finance, or related fields, with a focus on B2B SaaS, platforms, or retail technology.
• Proven success in creating and executing pricing strategies that deliver measurable commercial outcomes.
• Experience with both subscription-based and usage-based pricing models, including predictive financial modeling and ROI analysis.
• Strong analytical capabilities with expertise in scenario modeling, elasticity studies, and conjoint/WTP analyses.
• Exceptional cross-functional leadership skills with demonstrated success influencing and partnering with Product, Finance, Sales, Legal and Marketing teams.
• Excellent written and verbal communication skills with the ability to simplify complex pricing strategies and present them to both internal and external stakeholders.
• Demonstrated ability to think critically, adapt in ambiguous environments, and focus on continuous iteration and learning.
• Experience establishing and managing pricing governance frameworks to deliver structured, cross-functional decision-making.

Preferred Qualifications:

• Experience developing pricing strategies for enterprise solutions, including e-commerce or fulfillment platforms.
• Familiarity with AI and machine-learning product monetization models is a plus.
• Expertise in retailer-focused business models and enterprise-product pricing evolution.
• MBA or advanced degree in business, economics, or a related field.

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Overview

The Finance Systems and Solutions (FINSS) team owns the end-to-end lifecycle, governance, and evolution of technology systems that enables Finance across Instacart. We align deeply with Finance leadership to ensure that systems serve not just as tools, but as strategic enablers of insight, control, and growth.

We are seeking a Business Systems Analyst II (L4) to support the design, configuration, and delivery of Order to Cash (O2C) system solutions in Oracle Cloud ERP and related platforms. This role will contribute to projects across Billing, Credit & Collections, and Customer Data Management (CDM), working closely with Finance, Accounting, Sales/Operations, IT, Product, and Engineering partners.

As a core member of the Financial Systems team, you will help translate business requirements into scalable solutions, assist in testing and deployment, and partner with support counterparts to resolve issues and deliver enhancements. This role is ideal for someone looking to deepen their expertise in O2C systems while contributing to impactful enterprise initiatives.

About the Job 

Solution Delivery & Execution

• Support and at times lead discovery, design, configuration, and testing of Oracle Cloud O2C modules (AR, Billing, Collections, Credit, CDM), High Radius, and Billing Platform (or related billing and revenue recognition product).
• Partner with senior BSAs and project leads to ensure solutions meet functional and compliance requirements.
• Document requirements, configurations, and test results to support auditability and readiness.

Cross-Functional Collaboration

• Collaborate with Finance, Accounting, Sales/Operations, IT, Product, and Engineering to gather requirements and validate solutions.
• Work with operational support counterparts to address system issues and integrate user feedback into enhancements.
• Serve as a bridge between technical teams and business stakeholders, ensuring clear communication.

Process Optimization & Compliance

• Identify opportunities to improve efficiency in O2C processes through automation, standardization, and Oracle capabilities.
• Assist in ensuring compliance with SOX, internal controls, and audit requirements by following established practices and documentation standards.
• Contribute to maintaining documentation for process and system changes.

Innovation & Continuous Learning

• Stay current on Oracle Cloud quarterly releases and O2C features, contributing ideas for adoption.
• Participate in enablement sessions, workshops, and team knowledge-sharing activities.
• Explore exposure to AI and automation use cases in O2C (e.g., predictive collections, cash application automation).

About You

Minimum Qualifications

• 3–5 years of experience in financial systems, ERP, or business systems roles, including at least 2 years with Oracle Cloud ERP O2C modules.
• Experience contributing to ERP/O2C implementations (supporting design, testing, deployment).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to create clear documentation and communicate effectively with technical and non-technical audiences.
• Background working in agile or hybrid delivery models.
• Curious and eager to build expertise in O2C and ERP systems.
• Collaborative, proactive, and comfortable working across multiple stakeholders.
• Strong organizational skills and ability to manage tasks in a fast-paced environment.
• Open to feedback, mentorship, and continuous learning.

Preferred Qualifications

• Experience with Salesforce, billing/revenue platforms (Billing Platform), or collections tools (e.g., HighRadius).
• Familiarity with APIs, integrations, or tools like OIC.
• Interest in automation, AI-enabled processes, or advanced reporting in financial systems
• Oracle Financials Cloud: Receivables Certified Implementation Professional Certification

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Overview

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

This role offers the exciting opportunity to leverage your technical expertise and leadership skills to drive programs in the Ads & Data Organization that enhance our products, applications, platforms, and ultimately, the experiences of millions of customers, shoppers, and partners. As a Senior Technical Program Manager at Instacart focussing on Ads, you will be at the forefront of our mission to transform the grocery industry by delivering on Instacart's most complex and impactful efforts. You will fully own programs, working closely with cross-functional teams in Engineering, Product Management, Data Science, Design, Business Development and others to define requirements, manage execution, mitigate risks, and deliver on time with high quality outcomes. We are looking for driven individuals who have direct experience working on Ads, ability to thrive in a fast-paced engineering environment, are passionate about quality and improving team performance, and feel comfortable making decisions on scope and technical trade-offs as well as building executive-level narratives. You are able to operate independently and work proactively with various teams across the organization.

The Technical Program Management team is an integral part of the Instacart Engineering organization. We bring teams together to tackle big problems and lead Instacart's products, platform, and operational excellence forward. Our work and its impact span the multi-sided marketplace, from connecting customers with coupons and deals for their favorite brands, unlocking new ways to shop for and deliver groceries, to evolving our ML/AI and data infrastructure at Instacart and capitalizing on the Gen AI innovations, and more. We are trusted to deliver on Instacart's strategy at scale, unravel dependencies, and promote the strong collaboration and communication that enables teams across the company to achieve more together.

About the Job

• Lead the planning and high quality technical execution of large sized engineering programs in the Ads domain with high degree of ambiguity, complexity, and visibility demonstrating a strong sense of urgency, efficiency, and ownership.
• Work closely with Software Engineers, Product Managers, Product Designers, Data Scientists and other cross-functional partners to set project objectives and metric-based success criteria. Drive definition of project requirements and execution plans, and manage an overall program's progress and outcome.
• Own clear and effective communication with stakeholders, ensuring alignment on and awareness of priorities, risks, and changes.
• Foster a culture of teamwork and shared goals, creating a collaborative team environment and driving the right level of process to ensure efficiency and high quality delivery within the program team.
• Contribute broadly to Instacart's success by suggesting and driving organization-wide initiatives.

About You

Minimum Qualifications

• 7+ years of work experience post-graduation in a technology field, preferably as a technical program or project manager, product manager, software engineer (technical domain), or related technical discipline.
• Demonstrated ability to create functional specs, set program structure and influence program strategy. Previous experience in managing complex multi-org programs end-to-end, from definition to launch, throughout a software development lifecycle.
• A strong communicator with the ability to distill multiple streams of information, convey priorities and risks, and build a narrative for stakeholders.
• A strong sense of ownership and intellectual curiosity to understand executional and technical problems in depth, identify potential issues and offer actions to prevent them.
• Excellent collaborator and motivator, able to bring a team together to align and deliver on a common goal. Can build trust and partnerships with senior Engineering and Product leaders.
• Growth mindset - seeks and is receptive to actionable feedback and growth opportunities.
• Takes accountability seriously; can operate independently to deliver responsibilities and milestones on time and within budget.
• Self-motivated and thrives in a fast-paced environment.
• Bachelor's degree in a technology / engineering discipline.

Preferred Qualifications

• Master's degree in a technology/engineering discipline.
•  Direct experience working on Ads Technology and experiences is a big plus.
•  Demonstrated ability to showcase deep technical domain knowledge on the programs that you take on, enabling you to be seen as a strong technical voice in the program and adding significant value towards architecting a program.
• Demonstrated ability to drive architectural and strategic decisions at the org leadership level.
• Extensive previous experience around creating innovative program management processes/tools/approaches to deliver company outcomes reliably and efficiently.

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Overview

Instacart’s Strategic Finance team partners across the company to drive clarity, decisions, and results. Within our Growth pillar, we lead forecasting and insights for our Core grocery business. We are hiring a Senior Strategic Financial Analyst to own topline forecasting, deepen understanding of revenue and unit economics, and translate insights into actions that accelerate growth.

In this role, you’ll join a small, high-impact team within a 25-person Strategic Finance org. You’ll partner closely with Product, Marketing, Business Development, and Data Science, and you’ll regularly develop materials for and engage with senior leadership. If you thrive on rolling up your sleeves, diving into data, and shaping strategy with executive stakeholders, this role offers meaningful scope and visibility. 

This is a remote role open to candidates across the U.S. and Canada; West Coast time zone preference is helpful but not required.

About the Job

• Own topline forecasting for Instacart’s Core grocery business, building and maintaining driver-based models that clearly tie to business performance and operational levers.
• Lead proactive deep dives on revenue and unit economics (e.g., LTV, CAC, conversion, AOV, contribution margin) to identify growth opportunities, surface risks, and recommend experiments that improve forecast accuracy and business outcomes.
• Partner cross-functionally with Product, Marketing, Business Development, and Data Science to align assumptions, improve data quality, instrument new metrics, and operationalize insights into roadmaps.
• Develop executive-ready materials for leadership, including narrative memos, dashboards, and scenario/sensitivity analyses that inform strategic priorities, resource allocation, and trade-off decisions.
• Own initiative reporting across marketing, product, and enterprise programs; standardize measurement, track incremental impact, and ensure clear readouts for weekly growth reviews, monthly business reviews, and ad hoc deep dives.
• Collaborate with other Strategic Finance teams to assess the impact of retailer, supply, and marketing initiatives on Core business performance; support investor relations, Board materials, and company-wide Planning.
• Continuously refine and automate models and reporting to improve speed, accuracy, and decision-making, balancing near-term deliverables with long-term scalability.

About You

Minimum Qualifications

• 3+ years of experience in strategic finance/FP&A, investment banking, or management consulting.
• Bachelor’s degree in Finance, Economics, Business, Engineering, Mathematics, or a related quantitative field.
• Advanced proficiency in Excel or Google Sheets, including building driver-based financial models, revenue forecasts, and scenario/sensitivity analyses.
• Experience preparing and presenting executive-ready materials to VP/C-suite stakeholders, with the ability to distill complex data into clear business narratives.
• Track record of owning end-to-end forecasting and performance reporting for a product line, business segment, or revenue stream.

Preferred Qualifications

• Experience in a two-sided marketplace or consumer internet business (e.g., on-demand, e-commerce, advertising, or subscription models).
• Proficiency with SQL for self-serve analysis; familiarity with BI tools such as Looker or Tableau.
• Experience partnering cross-functionally to define metrics, align on assumptions, evaluate experiments, and operationalize insights.
• Background creating materials for Board meetings, investor relations, and quarterly/monthly business reviews in a high-growth environment.
• MBA, CFA, or other relevant advanced credential.
• Ability to collaborate effectively across time zones; availability to align to West Coast hours when needed is a plus.

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Overview

Instacart’s Strategic Finance team partners across the company to drive clarity, decisions, and results. Within our Growth pillar, we lead forecasting and insights for our Core grocery business. We are hiring a Senior Strategic Financial Analyst to own topline forecasting, deepen understanding of revenue and unit economics, and translate insights into actions that accelerate growth.

In this role, you’ll join a small, high-impact team within a 25-person Strategic Finance org. You’ll partner closely with Product, Marketing, Business Development, and Data Science, and you’ll regularly develop materials for and engage with senior leadership. If you thrive on rolling up your sleeves, diving into data, and shaping strategy with executive stakeholders, this role offers meaningful scope and visibility. 

This is a remote role open to candidates across the U.S. and Canada; West Coast time zone preference is helpful but not required.

About the Job

• Own topline forecasting for Instacart’s Core grocery business, building and maintaining driver-based models that clearly tie to business performance and operational levers.
• Lead proactive deep dives on revenue and unit economics (e.g., LTV, CAC, conversion, AOV, contribution margin) to identify growth opportunities, surface risks, and recommend experiments that improve forecast accuracy and business outcomes.
• Partner cross-functionally with Product, Marketing, Business Development, and Data Science to align assumptions, improve data quality, instrument new metrics, and operationalize insights into roadmaps.
• Develop executive-ready materials for leadership, including narrative memos, dashboards, and scenario/sensitivity analyses that inform strategic priorities, resource allocation, and trade-off decisions.
• Own initiative reporting across marketing, product, and enterprise programs; standardize measurement, track incremental impact, and ensure clear readouts for weekly growth reviews, monthly business reviews, and ad hoc deep dives.
• Collaborate with other Strategic Finance teams to assess the impact of retailer, supply, and marketing initiatives on Core business performance; support investor relations, Board materials, and company-wide Planning.
• Continuously refine and automate models and reporting to improve speed, accuracy, and decision-making, balancing near-term deliverables with long-term scalability.

About You

Minimum Qualifications

• 3+ years of experience in strategic finance/FP&A, investment banking, or management consulting.
• Bachelor’s degree in Finance, Economics, Business, Engineering, Mathematics, or a related quantitative field.
• Advanced proficiency in Excel or Google Sheets, including building driver-based financial models, revenue forecasts, and scenario/sensitivity analyses.
• Experience preparing and presenting executive-ready materials to VP/C-suite stakeholders, with the ability to distill complex data into clear business narratives.
• Track record of owning end-to-end forecasting and performance reporting for a product line, business segment, or revenue stream.

Preferred Qualifications

• Experience in a two-sided marketplace or consumer internet business (e.g., on-demand, e-commerce, advertising, or subscription models).
• Proficiency with SQL for self-serve analysis; familiarity with BI tools such as Looker or Tableau.
• Experience partnering cross-functionally to define metrics, align on assumptions, evaluate experiments, and operationalize insights.
• Background creating materials for Board meetings, investor relations, and quarterly/monthly business reviews in a high-growth environment.
• MBA, CFA, or other relevant advanced credential.
• Ability to collaborate effectively across time zones; availability to align to West Coast hours when needed is a plus.

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Overview

We are seeking a strategic and detail-oriented leader with deep expertise in technical revenue accounting principles to join our team. The ideal candidate will bring a strong technical accounting background paired with the ability to partner and communicate effectively with external stakeholders to drive desired business outcomes. This role is critical in ensuring new and existing revenue arrangements and policies are assessed and are in compliance with US GAAP while driving continuous process improvements and delivering valuable insights to senior management.

This role reports to the Senior Manager of Technical Revenue Accounting within the Chief Accounting Officer (CAO) organization. The Technical Revenue team works closely with Finance, Legal, BD, and other business units to ensure compliance with accounting standards, SEC regulations, and internal policies. The team also plays a pivotal role in delivering accurate and strategic communications to external stakeholders.

About the Job

• Research and provide detailed insights and guidance regarding the accounting treatment of various proposed contracts and product offerings in accordance with ASC 606
• Analyze customer contracts to identify key terms and ensure appropriate accounting treatment in accordance with ASC 606
• Draft, and maintain technical accounting memos and policies to support revenue accounting conclusions for new and existing product lines 
• Collaborate with external auditors to provide documentation for policy positions in support of quarterly reviews and annual audits
• Collaborate cross functionally with Finance, Deal Desk, Legal, Sales, Product, and Engineering teams to advise on new contracts and products
• Own review of quarterly SOX contract controls

About You

Minimum Requirements:

• Bachelor’s degree in Accounting or Finance; CPA certification required
• 7+ years of progressive accounting experience in both public accounting and industry with a focus on revenue recognition 
• Strong knowledge of US GAAP with a focus on ASC 606 and ASC 340
• Exceptional written and verbal communication skills with the ability to influence collaborate effectively with stakeholders across all levels
• High attention to detail and commitment to completeness, accuracy, and integrity in financial reporting

Preferred Requirements:

• Direct experience with public marketplace and/or SaaS companies
• Ability to adapt quickly and simultaneously manage multiple projects to a fast-paced and dynamic environment

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OVERVIEW

The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.

This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.

Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

ABOUT THE JOB

• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
• Maintain a queue of inbound customer appeals with time management and prioritization skills
• Recognize and present opportunities to improve and drive tasks to full resolution
• Complete live/ historical data reviews with a detail-oriented approach
• Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

ABOUT YOU

MINIMUM QUALIFICATIONS

• 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
• Strong verbal and written communication skills
• Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
• Ability to make critical and sensitive issues quickly in a fast paced environment
• Operate within a high degree of confidentiality
• Weekends or holiday availability

PREFERRED QUALIFICATIONS

• Familiarity with ZenDesk or similar (preferred)
• Proficient in Excel/ Google Sheets
• Understanding of the gig economy

This is an evergreen/pipeline posting. We accept expressions of interest on a rolling basis and reach out when a need arises.

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Overview

The Commercial Strategy & Acceleration (CSX) team empowers Instacart’s commercial organizations with domain expertise to drive innovation, cohesive strategy, and agile execution at scale—catalyzing our partners’ success across retailers, brands, and agencies.

We are seeking a Senior Director of Media Analytics to lead a high-impact organization of approximately 30 analytics professionals focused on Instacart Ads. You will set the vision, strategy, and operating model for how measurement, experimentation, and insights drive advertiser outcomes and unlock incremental investment. In close partnership with Brand Partnerships, Ads R&D, Product, Data Science, and our CPG customers—as well as key industry bodies—you will deliver rigorous, trusted analytics that guide decisions for some of the world’s largest brands.

This role is ideal for a hands-on leader who thrives in a fast-paced, constantly evolving environment and enjoys working cross-functionally to solve complex problems at scale. New York is preferred, with flexibility for qualified candidates across the U.S.; periodic travel to New York City, client offices, and industry events is expected.

About the Job

• Own the end-to-end media analytics strategy and roadmap for Instacart Ads, establishing trusted measurement standards that quantify incrementality, optimize performance, and inform advertiser investment decisions.
• Lead, develop, and scale a ~30-person team (including managers and senior ICs) across client analytics, measurement science, experimentation, and commercialization; attract top talent and foster an inclusive, high-performing culture.
• Build and standardize frameworks for causal inference, geo and audience experiments, MMM, attribution, creative effectiveness, and audience insights; partner with Ads R&D and Data Science to productionize models and reporting at scale.
• Collaborate with Brand Partnerships and Sales to deliver compelling, client-ready narratives that translate complex analytics into clear business impact, driving increased advertiser investment.
• Establish data governance, quality, and privacy-safe measurement practices; represent Instacart with industry bodies to advance retail media standards and third-party interoperability.
• Define and manage OKRs, operating cadences, resourcing, and prioritization across a portfolio of analytics initiatives, focusing the team on the highest-impact work.
• Lead third‑party measurement partnerships (e.g., MMM providers, clean rooms) and integrate them with Instacart’s first‑party capabilities to deliver holistic, actionable insights.

About You

Minimum Qualifications

• 12+ years of experience in media analytics, marketing science, or ad measurement within digital advertising or retail media.
• 7+ years leading analytics teams of 15+ (including managers of managers), with a track record of hiring, developing, and retaining diverse, high-performing talent.
• Expertise in incrementality testing and causal inference, experimental design, MMM, and attribution, with programs deployed at enterprise scale.
• Advanced SQL and proficiency in Python or R; demonstrated ability to review methodologies, validate models, and uphold analytic rigor.
• Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Computer Science, Engineering) and proven experience influencing C‑suite stakeholders at large advertisers (e.g., CPGs) to drive investment decisions.

Preferred Qualifications

• Graduate degree (MS, MBA, or PhD) in statistics, econometrics, data science, or a related quantitative discipline.
• Experience at a retail media network, major ad platform, or enterprise CPG/agency leading large-scale analytics and measurement programs.
• Hands-on experience with privacy-safe measurement and clean rooms (e.g., AWS Clean Rooms, Snowflake, Databricks, LiveRamp Safe Haven) and identity solutions.
• Proven success evaluating and integrating third-party MMM/attribution providers (e.g., Analytic Partners, Nielsen, Neustar) and reconciling with first-party signals.
• Engagement with industry bodies (e.g., IAB, ARF, MMA) and recognized thought leadership through standards work, publications, or conference speaking.

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Overview

About the Role 

The Sales Development Representative (SDR) will play a vital role in managing and growing the Scaled Cohort at Instacart. This position is responsible for increasing the active advertiser rate and driving incremental revenue growth by developing full-funnel media plans based on client objectives, including budget, bid, and campaign optimization recommendations. As an SDR, you will be the main point of contact for brands within your assigned book of business, owning all aspects of the advertising relationship.

About the Team

The Retention Sales Development Representative (rSDR) team exists to build relationships with Emerging-Scaled advertisers post activation. Through these relationships, rSDRs help Emerging-Scaled advertisers to optimize campaigns, prevent churn, prioritize growth and deliver on long term revenue.

About the Job

• Developing and maintaining strong relationships with advertisers, managing full end‑to‑end sales cycle, and client relationship post launch
• Conducting a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment.
• Creating sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers.
• Meeting and exceeding key performance indicators (KPIs), such as retention rate, revenue generated, and live advertiser percentage.
• Utilizing SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing.
• Ensuring accurate contact mapping within the book of business and tracking contact movement updates.
• Engaging active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses.
• Identifying opportunities to standardize materials and processes to provide high-quality support at scale.
• Delivering an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution.

About You

Minimum Qualifications

• 1+ years of experience in a sales or business development role, preferably in the advertising and/or CPG industry.
• Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships.
• Proven track record of meeting or exceeding sales targets and KPIs.
• Excellent organizational and project management skills.
• Detail-oriented with a focus on accuracy and quality.
• Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications

• Strong advertising industry knowledge and understanding of CPG advertising is a plus.
• Familiarity with CRM software (e.g., Salesforce) and sales engagement tools.
• Familiarity with leveraging AI to assist in sales processes and maximize efficiency. 
• Experience working with and prioritizing a large book of business.

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Overview

About the role - As we continue our fast growth, we are looking to add to our Sales Development Representative team within the Business Development group. We are hiring a class of Sales Development Representatives to join our Brand Partnerships team, generating new business opportunities for the company by identifying, contacting, and qualifying potential customers. In this role you will be managing leads through the sales pipeline by setting meetings, following up on leads, and tracking progress towards meeting sales goals. We are looking for someone who has excellent communication skills, a strong work ethic, and a proven track record of success in sales. If you are a self-motivated individual with a passion for sales, we encourage you to apply. 

About the Team - The Instacart Brand Partnerships Sales Development Representative (SDR) team exists to build relationships with Emerging-Scaled advertisers pre-activation. Through these relationships, SDRs help Emerging-Scaled advertisers to set up and launch successful ads campaigns.

About the Job

• Develop and maintain strong relationships with advertisers, managing all aspects of the sales cycle.
• Conduct a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment.
• Create sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers.
• Meet and exceed key performance indicators (KPIs), such as retention rate, revenue generated, and live advertiser percentage.
• Utilize SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing.
• Ensure accurate contact mapping within the book of business and track contact movement updates.
• Engage active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses.
• Identify opportunities to standardize materials and processes to provide high-quality support at scale.
• Deliver an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution.
• Collaborate with product teams to prioritize product improvements that assist in scaling ad products for small to medium-sized businesses.

About You

Minimum Qualifications

• Previous experience in a sales or business development role, preferably in the advertising industry.
• Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships.
• Proven track record of meeting or exceeding sales targets and KPIs.
• Excellent organizational and project management skills.
• Detail-oriented with a focus on accuracy and quality.
• Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications

• Strong advertising industry knowledge and understanding of CPG advertising is a plus.
• Familiarity with CRM software (e.g., Salesforce) and sales engagement tools.

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Overview

About the Role

 The InfoSec Ops Senior Associate will sit on Instacart’s InfoSec Ops team and report to the Trust & Safety manager over InfoSec Ops. You will collaborate cross-functionally with GRC, Security, Procurement, Legal, Engineering, and other stakeholders in this role. You must be able to operate independently and with a high degree of confidentiality. 

About the Team 

Instacart's Trust & Safety department takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The InfoSec Ops team focuses on keeping Instacart’s data (and the systems it flows through) safe at scale, from vendor risk management to internal access controls and beyond.

About the Job 

• The InfoSec Ops Senior Associate will handle a variety of operational and program management tasks related to data privacy and information security. You will be responsible for handling cadenced tasks (e.g., daily/weekly), high-priority escalations, and some program management responsibilities. You will also take ownership of privacy and security readiness efforts for high-visibility launches. You will be expected to manage competing priorities across several different subject matter areas. 
• Your operational responsibilities will include:
  • Evaluating vendors’ data collection practices and security postures; working with internal teams and vendor teams to understand the types of data each vendor would collect;  communicating Instacart’s security and privacy requirements
  • Tracking and reporting metrics on InfoSec Ops initiatives
  • Assisting with large-scale audit readiness efforts
  • Organizing, coordinating, and tracking cross-functional privacy and security projects involving multiple stakeholder teams
  • Acting as the DRI representing Trust & Safety’s privacy and security operations teams in high-visibility company-wide initiatives, including expansions into new markets and product surfaces
• Your program management responsibilities will include: 
  • Building and maintaining workflow documentation
  • Automating and monitoring recurring tasks using AI agents
  • Proactively coming up with ideas to improve operational efficiency
  • Identifying, tracking, and reporting success metrics
• We are looking for candidates with stellar written communication skills, business acumen, and a keen sense of situational awareness. You will need to navigate delicate situations with discretion and tact; as you develop in this role, you will be expected to understand when to under-communicate or over-communicate depending on the audience and situation.
• As a member of a small operational team supporting a program with company-wide impact, will take on project work to help the program continue to mature. You will surface ideas for projects and process improvements and drive them to fruition. You will be asked to take on data analysis tasks and metrics reporting.

About You

Minimum Qualifications

• 4+ years of experience within a Trust & Safety, risk, legal, or policy operations function, ideally one subject to legal, regulatory, or contractual obligations around sensitive data; 2+ years taking on elevated responsibilities within such an environment
• Demonstrated ability to navigate ambiguity and show leadership on complex, high-visibility operational workflows
• Track record of driving cross-functional projects to completion
• Familiarity with information security and data privacy concepts and vocabulary
• Stellar written and verbal communication skills, including the ability to convey complex privacy and security issues clearly to internal and external stakeholders
• Composure and precision when operating in time-sensitive or business-critical situations
• Working understanding of business metrics and reporting

Preferred Qualifications

• Professional experience related to information security and data privacy operations, esp. vendor risk management operations
• Familiarity with third party risk management frameworks
• CIPP/CIPM or SEC+ certification is a big plus

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