About Invoca:

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Team:

Our Sales Engineering team is the technical heartbeat of the go-to-market organization. We partner with Sales, Product, and Engineering to solve complex customer challenges. We are a collaborative, "egoless" team that thrives on continuous learning and pushing the boundaries of what AI can do for our customers.

What You'll Do:

Architect the Demo Ecosystem

• End-to-End System Design: Design and maintain the "Gold Standard" demo environment, including the system architecture, database schemas, and API layers that power Invoca’s technical storytelling.
• Full-Stack Prototyping: Build functional user interfaces and dashboards that make complex AI processes "visible" and intuitive for non-technical stakeholders.
• Scalable "Scaffolding": Create modular demo assets and "click-to-deploy" sandboxes that the broader SE team can easily customize for specific industry verticals.
• Process Automation: Use toolsets such as Gumloop, Zapier, or Workato to automate data flows between marketing touchpoints and sales outcomes.

Lead Technical Strategy

• Strategic Pre-Sales: Partner with Account Executives on high-value accounts to lead integration, technical discovery, and navigate complex technical blockers.
• High-Stakes Technical Reviews: Act as the lead architect during deep-dive technical reviews with customer CTOs and Security Officers, defending the scalability, database integrity, and security of your proposed solutions.
• AI Thought Leadership: Collaborate with Product and Engineering to ensure Invoca remains "AI-ready," acting as a feedback loop between the field and our core product developers.
• Governance & Safety: Implement "Human-in-the-Loop" checkpoints to ensure AI-generated demo content is reliable, safe, and free of hallucinations.

What You Bring:

• Business Acumen: The ability to translate a dry technical architecture into a "Value Story." You understand that the best code is useless if it doesn't solve a business pain point.
• The "Multiplier" Mindset: You enjoy building tools that make other people successful. You are obsessed with documentation and reusable code.
• Experience: 5+ years in Sales Engineering, Solution Architecture, or Forward Deployed Engineering in a SaaS environment.

  Nice to Have:

• Full-Stack Engineering DNA: You can design a multi-tier system from the database schema up to the UI. Proficiency in Python or JavaScript/Node.js.
• Architectural Fluency: Deep understanding of RESTful APIs, Webhooks, and authentication protocols (OAuth2). You know how to connect disparate systems into a unified, automated workflow.
• Generative AI Expertise: Practical experience with LLM orchestration (RAG, Prompt Engineering) and frameworks like LangChain or LlamaIndex. You have built systems where AI does tasks via function calling/tool use.

You've read this far. If you’re a smart, motivated, high-integrity rock star who meets the above criteria, come join our team!

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $130,000-$160,000/year plus comission

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

Staff Product Manager, AI PlatformThe Opportunity: Define the Future of Agentic AI in the Enterprise

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale.

We are a fast-growing company defined by a strong product culture, deep technical ambition, and a commitment to building AI systems that are reliable, transparent, and outcome-driven. Join us to build the core intelligence layer for one of the most innovative enterprise platforms in the market.Build the Foundation for Agentic AI at Scale

Invoca is building a shared AI Platform that powers every AI-driven product and every agentic experience we continue to deliver. This foundational platform is the execution layer behind Voice AI, SMS Agents, Signals, Scoring, and emerging copilots.

This is a rare and critical opportunity to define how agentic AI actually runs in production inside an enterprise SaaS company. You will own the execution layer—from orchestration and context to governance, evaluation, and developer experience. Your work will determine not just what Invoca’s AI can do, but how safely, consistently, and efficiently it does it at scale.The AI Platform Team

The AI Platform team builds the shared systems that empower product teams across Invoca to ship AI-powered experiences with confidence. We operate at the intersection of infrastructure, applied AI, and product design, focusing on:

• Agent execution and orchestration
• Context management and grounding
• Evaluation, observability, and quality control
• Governance, safety, and multi-tenant isolation
• Developer and product experiences that scale across teams

Our success is measured by the leverage we create: how many teams can build on the platform, how safely they can innovate, and how quickly high-quality AI experiences reach customers.Your Role and Impact

As a Staff Product Manager, AI Platform, you will own the product vision and roadmap for Invoca’s agentic AI platform—the foundational layer that runs, governs, and evolves AI agents across channels and products.

This role requires deep technical judgment and a strong systems mindset. You will focus on the architectural and experience boundaries of the platform, not just a single AI feature or agent.

You will operate as a senior individual contributor reporting to the VP of Product, with broad influence across engineering, data, security, and product teams. Success requires strong systems thinking, platform judgment, and the ability to balance cutting-edge innovation with enterprise-grade trust.What You'll Be Doing (Key Responsibilities)

• Drive Strategy: Own the end-to-end product strategy and roadmap for Invoca’s AI Platform, aligning technical foundations with company-level AI principles around reliability, safety, and measurable outcomes.
• Define Execution: Establish how AI agents execute in production, including orchestration patterns, tool invocation semantics, context handling, and behavior across asynchronous and real-time environments.
• Architect Contracts: Establish clear, durable platform contracts—APIs, configuration schemas, versioned artifacts—that make agent behavior portable, governable, and scalable across products and channels.
• Partner for Scale: Collaborate deeply with AI engineering and data teams to translate agentic patterns into reliable systems, making principled tradeoffs across reasoning quality, latency, cost, and operational complexity.
• Enable Adoption: Drive standardization through paved roads, golden paths, SDKs, and shared components that reduce bespoke implementations and accelerate internal adoption.
• Enforce Quality: Define and enforce platform-level quality, safety, and governance mechanisms, including evaluation workflows, promotion gates, observability, Role-Based Access Control (RBAC), and auditability.
• Shape Experience: Shape the developer and product experience for building, testing, debugging, and operating AI agents, ensuring the platform is intuitive, debuggable, and trusted by internal teams.
• Guide Evolution: Guide the evolution from an internal platform to a product-grade system, informing customer-facing configuration and studio experiences without compromising guardrails, privacy, or reliability.
• Make Build/Buy Decisions: Evaluate build vs. buy decisions for foundational AI infrastructure and guide vendor integrations behind stable, well-defined platform contracts.
• Measure Success: Define success metrics for the AI Platform and continuously measure impact through adoption, reuse, quality, performance, and cost efficiency.
• Stay Current: Stay current on advancements in agentic AI, orchestration frameworks, and evaluation best practices, translating signal into pragmatic product decisions rather than chasing hype.

What You'll Bring (Core Qualifications)

• Experience: 8+ years of product management experience, with meaningful time spent building platforms, infrastructure, or developer-facing products used by other teams.
• Technical Foundation: Background in engineering, computer science, or equivalent hands-on experience building and operating complex software systems.
• System Knowledge: Strong systems-level understanding of AI-powered and distributed systems, including LLM-based agents, multi-step workflows, retrieval, and tool calling—sufficient to reason about execution models and failure modes without writing production code.
• Contract Definition: Demonstrated experience defining and scaling platform contracts, including APIs, configuration models, versioning strategies, and lifecycle management.
• Governance & Standards: Proven ability to introduce standards, governance, and quality controls in ways that accelerate product velocity rather than constrain it.
• Quality Focus: Deep appreciation for evaluation, observability, and regression testing as first-class requirements for AI systems.
• Enterprise Awareness: Experience operating in enterprise, multi-tenant environments where privacy, security, compliance, and auditability are core design constraints.
• Developer Empathy: Strong instincts for developer experience, including the use of golden paths, tooling, and defaults to drive adoption and reduce fragmentation.
• Tradeoff Mastery: Track record of making hard tradeoffs across latency, cost, quality, and reliability in complex, distributed systems.
• Influence: Exceptional communication and influence skills, with the ability to align engineering, data science, product, and Go-To-Market (GTM) stakeholders around shared platform goals.

Desirable, But Not Required

• Experience with agentic AI frameworks (e.g., LangChain, LangGraph, ReAct-style systems) or standardized tool invocation models (e.g., MCP).
• Familiarity with real-time systems such as voice, streaming, or low-latency inference.
• Background in enterprise SaaS or compliance-heavy domains.

Location & Inclusion

• Location: This role is remote and open to candidates located in the United States and Canada only. While visa sponsorship is not available, transfers will be considered.
• Diversity, Equity & Inclusion: Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer and do not discriminate based on race, color, ancestry, religion, gender identity, sexual orientation, age, or disability.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $140,000-$208,000 / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About Invoca:

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Engineering Team:

You'll join a team where everyone is striving to constantly improve their knowledge of software development tools and processes. We are an incredibly supportive team, swarming when problems arise and providing excellent feedback to help each other grow. Working on our collaborative, multi-functional teams is a chance to share and grow your knowledge across different domains, from databases and front ends to telephony and everything in between.

We are passionate about continuous improvement, maintaining a brisk but sustainable pace, writing resilient code, ensuring production reliability, paying down technical debt, and hiring engaged teammates. We love to share these passions with each other.About the Role

Are you ready to shape the future of a category-leading SaaS AI platform? Invoca is seeking a visionary Software Architect to provide strategic and technical leadership for our Data and AI initiatives.

You will be instrumental in defining the technical vision and driving the evolution of how we manage our customers' structured and unstructured data, and how we apply cutting-edge, value-adding AI. Join a culture committed to building great products alongside great teams, upholding high standards for delivery through modern agile practices and a platform-first mindset.

As an AI-First organization, successful candidates must demonstrate a strong aptitude for or foundational experience with AI/ML frameworks. Our teams are driving innovation by deploying agentic AI workflows and advanced RAG integration to build the next generation of our API-powered intelligent solutions.

About the Role:

Are you ready to shape the future of a category-leading SaaS AI platform? Invoca is seeking a Software Architect to provide high-impact strategic and technical leadership for initiatives across several teams, focusing on Marketing AdTech, Campaign Management, and Contact Center ecosystems.

This is a key opportunity to drive the technical vision and evolution of our inbound and outbound integrations platform and call treatment configurations, ensuring our digital attribution tracking is available in real-time to agentic and human conversations. Join a culture committed to continuous improvement, building great products, and working alongside a supportive and inclusive team. We uphold high standards for delivery through modern agile practices and a platform-first mindset.

As an AI-First organization, successful candidates must demonstrate a strong aptitude for using AI tools in the software development lifecycle.

What You Will Do:

• Provide expert technical leadership and mentorship across teams at our most senior level.
• Collaborate closely with product and engineering leaders across multiple feature development teams to build and execute high-impact, customer-facing roadmaps.
• Bring outside experience and diverse perspectives in data integration platforms and service-oriented architecture to drive the adoption of best practices and modern design patterns across the entire organization.
• Tackle challenging and rewarding problems, including:
• Architecting large portions of our "Revenue Execution" stack that seamlessly connects digital marketing attribution, telephony orchestration (CCaaS), and CRM systems together at high scale.
• Accelerating our transition to a robust service-oriented architecture, moving away from a monolith to empower teams with faster movement and fewer dependencies.
• Refactoring our information architecture to enhance user experience and simplify our backend services and data models.
• Get hands-on with development, as needed, creating critical and/or complex portions of the solutions you architect.
• Share your passion for continuous learning and technical topics with your teams and peers.
• Actively contribute to an inclusive environment by promoting psychological safety and team diversity.
• Report to the VP of Architecture, who reports to the CTO.

What You Bring:

We value proven mastery and impact over years of tenure. If you have the required skills and expertise, we encourage you to apply.

• Extensive, demonstrated mastery of software development in a SaaS environment (typically 15+ years of experience).
• Experience with Invoca's core technologies or highly similar platforms, including:
• Programming languages: Ruby, Python, Javascript
• Data: MySQL, Redis, Kafka
• Infrastructure as code: Terraform
• Containerization: Docker, Kubernetes
• Proven expertise in workflow automation tools like Workato, Zapier, or n8n.
• Advanced knowledge of Object-Oriented Programming, Contract-Driven Development, Distributed Systems, and Data Modeling.
• A systematic, impactful problem-solving approach, coupled with exceptional communication skills and a deep sense of ownership.
• An extensive track record of leading complex technical projects, maintaining features in production with continuous deployment, and driving prioritization with a strong customer-focused mindset.
• Demonstrated experience in mentoring and coaching software engineers.
• A passion for creating elegant, scalable, and maintainable services and tools.
• Bachelor's Degree or equivalent practical experience required.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $190,000–$300,000/ plus bonus potential—target base is mid-range from $220–260k

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Team:

The FP&A team is a dynamic group dedicated to helping the business scale during rapid expansion. We serve as a critical partner to the organization, providing the financial modeling and in-depth analysis necessary to support sound business judgment and strategic decisions.

About the Role:

Reporting to the VP of Finance, this highly visible individual contributor role focuses on financial modeling and forecasting. You will analyze financial and operational results, monitor performance, and own key components of the planning and forecasting processes while identifying ways to help the finance team scale.

You Will:

• Gather, consolidate, and analyze operating and financial data, including monthly trends and drivers, with minimal templates and guidance provided.
• Assist with the commission process: onboard new hires, process terminations, QA Spiff calculations, distribute statements, track approvals, prepare payroll accruals, and submit data for payroll.
• Contribute to the monthly, quarterly, and annual financial reporting package for senior management and the Board of Directors.
• Perform variance analysis between budget, forecast, and actuals to ensure continued refinement of financial processes.
• Partner with functional area leaders on hiring and expense planning, forecasting, and ad-hoc analytics requests.
• Identify policies, processes, and tools in need of improvement and research/recommend solutions to increase efficiency.
• Leverage technical strength in querying and presentation tools such as Tableau, Excel, and PowerPoint to present findings to management.

You Have:

• Experience: A minimum of 2 years of related experience in Accounting and FP&A teams within a corporate SaaS environment.
• Education: A Bachelor’s degree in Accounting or Finance is required.
• Technical Skills: Advanced Excel skills, proficiency in tools such as Planful, Tableau, and PowerPoint, and familiarity with leveraging AI/ML technologies for enhanced forecasting and data analysis.
• Core Competencies: Strong critical thinking, problem-solving skills, and the ability to work autonomously in a fast-paced environment.
• Communication: Outstanding written and verbal communication skills with the ability to present complex data concisely to senior leadership.

Salary, Benefits, & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - $70,000-$100,000 per year plus bonus or variable

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Engineering Team

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

About the Role

We are hiring a Staff AI Platform Engineer to help build the core platform that powers AI development at Invoca. This role is not focused on building isolated AI features or one-off model applications; this is a platform engineering role. You will design and build the reusable systems, abstractions, interfaces, and operating standards that enable product teams to develop, ship, and operate AI capabilities quickly and safely. 

You will work at the intersection of developer experience, backend systems, AI infrastructure, and platform architecture. Your job is to turn common AI development problems into durable platform capabilities: SDKs, APIs, gateways, orchestration primitives, evaluation frameworks, context-management tooling, and governance mechanisms that can be used broadly across teams.

The right person for this role thinks in terms of platform as a product. You care not only about technical correctness, but also adoption, ergonomics, standardization, and long-term leverage. You know how to create opinionated golden paths that help teams move faster without sacrificing reliability, observability, or governance.

What you’ll have the opportunity to do:

• Build the AI platform foundations: Design and maintain the core APIs, SDKs, libraries, and services that standardize how teams at Invoca build AI and agentic capabilities.
• Create reusable agentic platform primitives: Build the platform components that product teams can assemble into real applications, such as orchestration building blocks, tool interfaces, workflow contracts, context-handling systems, and retrieval primitives.
• Own platform-level evaluation infrastructure: Build the shared evaluation framework that enables teams to test AI systems consistently and at scale. This includes CI/CD integration, dataset and experiment workflows, scoring pipelines, and support for offline and online evaluation.
• Standardize orchestration and interoperability: Help define the contracts, schemas, and interfaces that allow tools, runtimes, and services to work together cleanly. This includes platform patterns for MCP-style interoperability, tool discovery, and agent-to-agent or agent-to-system interactions.
• Build for production scale and reliability: Design and improve the serving, routing, and control layers that sit between applications and model providers. You will help ensure low latency, high availability, cost efficiency, and strong production behavior.Drive observability and governance: Build and enforce the platform capabilities that make AI systems measurable, debuggable, and governable in production, including tracing, auditing, policy enforcement, and operational standards.Improve developer experience and platform adoption: Treat engineers and product teams as customers. Create tools, templates, documentation, and reference implementations that make the platform easy to adopt and hard to misuse.
• Shape technical direction: As a staff engineer, you will influence architecture, standards, and long-term technical strategy for AI Platform. You will identify repeated patterns across teams and convert them into reusable platform solutions.

As a Staff AI Platform Engineer, you will help define the technical foundation for AI development at Invoca. You will not be building isolated AI features; you will be creating the shared platform capabilities, standards, and operating model that enable many teams to build AI products quickly, safely, and consistently. You will:

• Architect the AI platform foundations: Design and evolve the core libraries, SDKs, APIs, and shared services that standardize how teams build agentic and GenAI-powered products at Invoca.
• Build reusable agentic and retrieval primitives: Create modular platform components for orchestration, retrieval, tool execution, workflow composition, adoption of latest protocols and standards, and A2A/MCP-compatible interoperability that product teams can use to build production-grade AI systems.
• Own the evaluation platform: Build the shared evaluation infrastructure that enables teams to measure and improve AI quality through datasets, scoring pipelines, experiment workflows, and CI/CD-integrated offline and online evaluations.
• Standardize context engineering: Develop the systems and tooling for prompt management, context versioning, templating, testing, and governance so teams can iterate safely and consistently on AI applications.
• Engineer for scale, reliability, and governance: Build/Establish the serving, routing, and control layers between applications and model providers, ensuring strong production performance, cost efficiency, policy enforcement, and operational resilience.
• Drive technical strategy and platform adoption: Partner with product and engineering leaders to turn recurring architectural needs into shared standards, reference implementations, and developer-friendly golden paths that accelerate delivery across the organization.

Our Commitment to You

At Invoca, AI Engineers are empowered by mentorship from leading experts across our data science, engineering, and architecture teams. Our dedicated AI platform team leverages a powerful combination of proprietary, and best-in-class vendor tools to create an scalable AI platform. Our goal is to seamlessly deliver transformative AI-powered experiences through our robust AI platform, and your expertise will contribute significantly in accelerating this mission.

What You Bring to the Table:

We're looking for a creative and driven AI Platform Engineer who is excited to tackle complex problems and build impactful solutions. You likely have:

• Staff-level Platform Engineering Depth: 7+ years of professional experience in Platform engineering in AI/ML disciplines, with a strong focus on building shared infrastructure, platform products, developer tooling, or foundational backend systems used by a large number of users.
• AI platform or agentic systems experience: You have worked on the infrastructure and framework layers behind AI systems such as agent orchestration, model-serving abstractions, evaluation systems, retrieval infrastructure, prompt/context tooling, MCP/A2A stack, platform APIs for AI development, etc.
• Developer-facing product mindset: You care deeply about developer experience. You know how to design systems, interfaces, and abstractions that engineers actually want to use.
• Strong distributed systems and backend engineering skills: You are highly effective in Python and/or TypeScript and are comfortable designing resilient services, APIs, asynchronous systems, and distributed workflows.
• API and contract design ability: You have designed robust, typed, well-structured interfaces such as REST, gRPC, SDKs, or platform contracts that support long-term extensibility and adoption.
• AI Systems Thinking Ability: You haven't just used frameworks like LangChain, LangGraph or LlamaIndex; you understand how they work under the hood and know when to abstract them away. You have built frameworks using them to solve various AI concerns for developers.
• Experience with model infrastructure and operational concerns: You understand latency, throughput, reliability, token/cost management, model-provider integration, and the realities of running AI systems in production.
• Experience with observability and evaluation: You have built or contributed to tracing, quality measurement, automated evaluation, or other systems that help teams understand and improve AI system performance.
• Platform standardization instincts: You know how to take repeated engineering problems and turn them into reusable golden paths, shared components, and organizational standards.
• Infrastructure as Code: Familiarity with Kubernetes, Docker, and Terraform.
• Web Technologies: Intermediate to Expert level proficiency with TypeScript/JavaScript, React, and other web technologies.
• Educational Foundation: Bachelor's Degree in Computer Science, Engineering, or a related field (or equivalent practical experience). An advanced degree (Master's or Ph.D.) is a strong plus.

It would be a strong bonus if you have: 

• Experience with agent frameworks and orchestration runtimes such as LangGraph, LangChain, LiveKit or similar systems
• Experience with model gateways, inference infrastructure, or provider-routing layers
• Experience with retrieval systems, vector databases, and context-management infrastructure
• Familiarity with MCP-style interfaces, tool interoperability patterns, or workflow schemas
• Experience with multi-tenant platform design, governance, or enterprise-grade controls
• Experience creating reference implementations, templates, or internal developer platforms

This role is a strong fit if you have built:

• developer-facing AI platforms
• reusable orchestration or workflow systems
• evaluation and experimentation infrastructure
• platform APIs and SDKs for internal and/or external product/engineering teams
• model-serving, routing, or AI control-plane infrastructure
• shared AI tooling with strong operational rigor

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $180,000 - $273,000 plus bonus + equity

#LI-Remote

Senior Software Engineer I (Octothorpe)

About Invoca:

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Team:

Octothorpe is a platform multiplier team: we build, maintain, and support tooling for connecting pieces of the platform (gems/libraries, CI/CD, shared infrastructure patterns) to improve the lives of service owners.

Invoca’s Release Engineering “North Star” is that any change that supports a service (code/config/infra/secrets/process settings) flows through a standard build & deploy process with CI, config validation, security checks, health checks, and rollback quickly and reliably.

Octothorpe owns and evolves the tooling and processes that power developer autonomy, automation, standardization, tight feedback loops, and staging/production parity.

About the Role:

As a Senior Software Engineer I on Octothorpe, you’ll be an individual contributor reporting to the Sr. Software Engineering Manager. You’ll focus on turning our internal engineering platform vision into reality by strengthening our CI/CD, driving key Ruby/Rails platform upgrades, and making authentication/authorization safer and more standardized across services.

You’ll operate as an expert within the team’s domains:  solving large-scope problems, leading small efforts from design through rollout, and helping your teammates remove bottlenecks. The work is highly cross-functional and platform-oriented.

You Will:

Own and evolve CI/CD “paved road” tooling

• Build and maintain reliable, scalable CI/CD workflows (guardrails, automation, reusable patterns/templates).
• Enhance Backstage as the unified developer portal, improving CI/CD visibility, deployment tracking, and self-service workflows.
• Improve developer feedback loops: reduce flaky pipelines, speed up builds/tests, and increase observability of the release toolchain.
• Operationally support release tooling (triage, incident follow-ups, preventative improvements).

Drive Ruby/Rails platform upgrades (monolith + ecosystem)

• Lead or heavily contribute to Ruby and Rails upgrade efforts, including:
• Coordinating cross-repo changes (application, Docker/CI images, shared gems, test strategy).
• Creating safe rollout plans (canaries, staged deploys, rollback paths) and enabling other teams through docs/runbooks.

Platform enablement 

• Build and improve self-service tooling and Golden Path workflows through Backstage, CI/CD templates, and standardized patterns so service teams can safely own their own infra, config, and auth changes without gatekeepers.
• Help standardize and operationalize Auth0 and other authentication/authorization patterns across environments
• Partner with service teams to drive Golden Path adoption, unblock migrations, and turn platform investments into org-wide leverage.

Embrace AI to accelerate delivery and improve developer experience

• Use AI-assisted development responsibly to increase throughput and quality (e.g., faster iteration, better testing strategies, improved docs/runbooks).
• Help the org adopt AI tools safely and effectively by sharing best practices and patterns.

You Have:

• CI/CD, Release Engineering, (Buildkite/Backstage)
• ArgoCD, Kubernetes
• Ruby, Ruby on Rails, Bundler, dependency management
• Runtime/framework upgrades (Ruby upgrades, Rails upgrades)
• Auth0 (or similar IdP), OAuth/OIDC concepts, M2M authentication
• Terraform / infrastructure-as-code (nice-to-have)
• Observability, on-call/operational support, incident analysis
• AI-assisted development (Cursor, Claude Code) and best-practice sharing
• Working experience in a PAAS environment

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $127,000-$191,000 / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About Invoca:

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

Director, Technology Partnerships

Overview

We are seeking a results-oriented Technology Partnership Sales Lead to drive and manage our relationships with key marketing and technology partners. This role is crucial for expanding our market reach and driving revenue through strategic partnerships. The ideal candidate will have a proven track record in sales, account management, and a deep understanding of the MarTech ecosystem. This is an individual contributor role with quota carrying responsibilities.  The role is remote, but can require up to 50% travel to meet with clients and partners.  

Key Responsibilities

• Identify, prospect, and secure new strategic technology partnerships.
• Generate leads for Invoca sales team as new opportunities with assigned technology partners, such as Google, Adobe, Salesforce and Meta
• Develop and execute a comprehensive partnership sales strategy.
• Serve as the primary point of contact for assigned technology partners, fostering long-term relationships.
• Collaborate internally with Marketing, Product, and Sales teams to drive GTM efforts and expand revenue.
• Educate technology partners on our product/service offerings and train them on how to best position and sell our solutions to their clients.
• Negotiate partnership agreements and contracts.
• Track and report on partnership performance, pipeline, and revenue goals.

Qualifications

Required

• Bachelor's degree in Business, Marketing, or a related field.
• 7-10 years of experience in sales or business development with a focus of calling on enterprise marketing technology companies 
• Existing network of contacts at Google, Meta and other enterprise technology companies 
• Demonstrated ability to meet and exceed sales targets.
• Excellent communication, presentation, and negotiation skills.
• Deep understanding of the digital marketing, measurement and social landscape.

Preferred

• Experience using a CRM system (e.g., Salesforce)
• GTM experience with data and technology products
• Familiarity with various partnership models (e.g., reseller, referral).

Compensation and Benefits

Compensation for this role includes a competitive base salary plus commission, commensurate with experience. We offer a comprehensive benefits package, including health insurance, generous paid time off, and a retirement savings plan. 

Salary, Benefits, & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - The base salary for this position is $160,000 with a variable component of $110,000.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

The Opportunity: Architecting Invoca's Platform Foundation

As Invoca accelerates the modernization of its platform—moving from a monolith to a service-oriented architecture leveraging IaaS, PaaS, and SaaS solutions—we are adopting a Platform as a Service strategy. This is a high-impact role where you will be instrumental in building the scalable, reliable, and widely-adopted technical foundations for our entire engineering organization. Your success will directly translate into improved engineering velocity, reduced technical debt, and clear alignment between platform investments and core business outcomes.

About the Team

You will be a key member of the Architecture team, partnering directly with the Site Reliability Engineering (SRE) and Developer Enablement teams.

• Developer Enablement: Builds, maintains, and supports the tooling, gems, libraries, CI/CD, and foundational services (like Identity) that all Invoca services rely on.
• SRE: Provides the core infrastructure, observability, and stability to enable engineering teams to build new services and scale our platform effectively.

Your Role and Impact

We are seeking a Platform Technical Product Manager (TPM) to partner with technical leadership to define the strategy, roadmap, and execution for our internal platform capabilities. This role requires a systems mindset, sitting at the intersection of engineering, architecture, and product to build scalable, reliable, and reusable platform services that power our product ecosystem.

You will partner closely with Engineering, Infrastructure, Security, Data, and Product teams to ensure our platform enables fast innovation, high system reliability, and long-term scalability. This is a highly technical role that requires deep systems thinking, strong execution skills, and the ability to translate business needs into robust technical solutions.  You will report to the Sr. Director of Architecture in this role.

• Platform Strategy & Vision: Partner to define and drive the vision, strategy, and roadmap for core platform services (e.g., APIs, infrastructure, identity, observability, internal tooling), ensuring platform investments directly align with company-level product and business goals.
• Technical Debt & Velocity: Proactively identify and champion opportunities to reduce technical debt, improve platform scalability, and accelerate overall development velocity across the organization.
• Cross-Functional Leadership: Partner with engineering leaders to define architectural direction and platform standards. Collaborate with Product Managers and other stakeholders to understand platform dependencies and drive alignment across multiple engineering teams. Work closely with security, compliance, and platform teams to ensure platform reliability and governance.
• Roadmap & Execution: Translate platform strategy into clear, prioritized roadmaps and technical requirements (product briefs, epics, user stories). Define and track success metrics, including SLAs, performance benchmarks, and internal adoption rates.
• Technical Decision-Making: Evaluate complex build vs. borrow vs. buy decisions and vendor integrations. Participate in architectural reviews and design discussions, leveraging a deep understanding of APIs, distributed systems, cloud infrastructure (AWS/GCP), and data architectures.
• Platform Adoption & Enablement: Ensure platform services are well-documented, discoverable, and user-friendly. Actively gather internal customer feedback to continuously improve the overall developer experience and track and improve platform adoption across engineering teams.

Core Qualifications (What You'll Need)

We are looking for a proven track record of impact and experience, recognizing that this is not always tied to a strict number of years.

• Experience & Impact:
• 5+ years of hands-on experience in a platform, infrastructure, or other engineering-heavy role, which includes 2+ years of dedicated Product Management experience. (Equivalent experience leading complex technical initiatives is highly valued).
• Proven track record of successfully leading and delivering complex, cross-team technical initiatives in an Agile/Scrum environment.
• Exceptional prioritization and decision-making skills with an analytical, data-driven approach.
• Technical Fluency:
• Strong working knowledge of distributed systems, APIs, cloud infrastructure (AWS/GCP), and data platforms.
• Familiarity with CI/CD, DevOps practices, and system reliability principles.
• Ability to read technical documentation and engage credibly in architecture-level design discussions.
• Soft Skills & Leadership:
• Demonstrated ability to influence without direct authority across multiple technical teams.
• Strong written and verbal communication skills, able to articulate technical trade-offs to both engineers and business stakeholders.

Bonus Experience (Great to Have)

• Experience building platforms in high-scale or enterprise SaaS environments.
• Background in software engineering or technical architecture.
• Experience with observability, identity, security, or internal developer platforms.
• Familiarity with AI/ML infrastructure or data-intensive systems.
• Experience supporting enterprise-grade security and compliance standards.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $117,000-$175,000 / plus bonus potential

Diversity, Equity & Inclusion

Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer

#LI-Remote

About Invoca:

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Role:

You are a net-new logo hunter selling an AI-powered revenue execution platform to marketing and digital leadership at mid-market B2C brands—companies where inbound phone calls represent a significant portion of customer acquisition and revenue.

This is a full-cycle, individual contributor role focused on:

• Identifying and prospecting net-new logos in target verticals (healthcare, insurance, home services, automotive, financial services, retail, telecom, travel/hospitality)
• Building and managing a territory pipeline to meet/exceed quota
• Qualifying, demoing, and closing deals with CMOs, VPs of Digital, heads of Growth, and Finance stakeholders
• Positioning Invoca's platform as the solution to marketing attribution blindness, wasted ad spend, and misalignment between marketing and sales

You will work closely with our Sales Development team, Marketing, Product, and Implementation teams to drive growth in Invoca's fastest-expanding GTM motion: marketing teams finally getting attribution and ROI visibility on their phone-driven customer acquisition.

You Will:

Prospecting & Pipeline Management

• Generate 50–70%+ of your pipeline through outbound prospecting, target account marketing, direct research, and strategic outreach (not reliant on SDR leads alone)
• Identify and research target accounts in your territory using intent signals, account-based marketing insights, and vertical-specific research
• Conduct discovery conversations to understand marketing and revenue challenges across your accounts
• Build a strong referral network and leverage warm introductions

Sales Cycle Management

• Qualify opportunities using a consultative, discovery-driven approach (
• Deliver tailored product demonstrations that directly address customer pain points (attribution gaps, ad spend efficiency, ROAS proof, cross-channel alignment)
• Articulate Invoca's unique value proposition: complete closed-loop attribution from click → call → conversion, AI-powered intent analysis, and revenue execution capability
• Manage multi-stakeholder deals
• Negotiate commercial terms, manage legal/procurement processes, and close agreements

Forecasting & CRM Excellence

• Maintain accurate pipeline in Salesforce with detailed deal stages, next steps, and customer-facing context
• Deliver reliable monthly and quarterly forecasts with high percentage accuracy
• Update deal progression consistently and participate in pipeline reviews with sales leadership

Cross-Functional Collaboration

• Partner with Solutions Consultants to scope custom integrations (Google Ads, Facebook, Salesforce, etc.)
• Work with Solutions Engineers for deep-dive technical discoveries and proof-of-concept scoping
• Collaborate with Implementation and Customer Success to ensure smooth onboarding and set up expansion opportunities
• Provide customer feedback and win/loss insights to Product and Marketing teams

Account Knowledge & Thought Leadership

• Develop deep understanding of Invoca's product, AI capabilities, integrations, and competitive positioning
• Stay current on marketing technology trends, attribution challenges, and revenue execution best practices
• Share win stories and competitive intelligence with the broader team

You Have:

Required Experience

• 5+ years of on-quota, B2B SaaS closing experience, majority in full-cycle, net-new logo roles (not account management or pure expansion)
• 5+ years of new-logo sales in SaaS, with a track record of meeting/exceeding quota
• Deep understanding of marketing and customer acquisition processes—specifically:
• Digital media channels (paid search, paid social, CTV/linear TV, video, affiliate)
• Marketing attribution and ROAS optimization
• Lead gen, conversion funnel optimization, or demand generation
• Marketing technology and how CMOs/digital leaders think about budgets and ROI
• Ability to sell to and influence VP/C-level executives with confidence and credibility
• Consultative, value-based selling mindset—you understand the art of discovery and positioning solutions around business outcomes, not just features
• Self-motivated prospector with proven ability to cold prospect, cadence outreach, and build pipeline independently
• Strong Salesforce proficiency and comfort with CRM data management, forecasting, and sales processes

Highly Preferred

• Prior experience selling martech, adtech, analytics, or revtech solutions (Marketo, HubSpot, Segment, Amplitude, Mixpanel, Google Analytics 360, etc.)
• Familiarity with conversation intelligence, call tracking, or contact center solutions (even if not direct experience, comfort with call/AI/analytics storytelling is valuable)
• Direct sales experience in one or more of Invoca's core verticals: healthcare, insurance, home services, automotive, financial services, multi-location retail, telecom, travel/hospitality
• Existing network in mid-market marketing leadership (warm introductions into CMO/VP Digital cohorts)
• Understanding of compliance requirements in regulated verticals (HIPAA, PCI, financial regulations)

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - $115,000-$125,000 / plus bonus or variable

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Team:

Implementation is an essential differentiator for Invoca and a critical time in the customer journey. As an Implementation Manager, you will lead the successful deployment of Invoca's industry-leading Call Tracking and Analytics solution across a portfolio of customers. Reporting to the Senior Manager, Implementation, you will manage projects spanning four customer segments, ensuring a seamless onboarding experience that drives product adoption and long-term success. 

About the Role:

This individual contributor role requires strong project management, product expertise, and communication skills to effectively guide customers through technical implementations while balancing multiple engagements. This role supports teams in the US and the UK. You will play a key role in delivering exceptional business value by optimizing onboarding processes, developing best practices, and collaborating cross-functionally to support customers in achieving their goals with Invoca. As a strategic thinker and problem solver, you will contribute to the continuous improvement of the implementation function and help scale processes to meet the evolving needs of a growing SaaS organization.

You Will

• Project & Portfolio Management: Oversee a portfolio of customer implementation projects, ensuring timely completion and successful execution.
• Customer Engagement: Collaborate with customers to understand business objectives and tailor implementation strategies to their needs.
• Product Expertise & Training: Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.
• Technical Implementation Support: Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows.
• Process Optimization: Identify and implement best practices to enhance efficiency, scalability, and customer experience.
• Stakeholder Collaboration: Partner with Sales, Sales Engineering, Product and Customer Success to ensure smooth handoffs and consistent customer communication.
• Issue Resolution & Risk Mitigation: Quickly identify potential issues, escalate as necessary, and proactively resolve challenges to ensure a positive onboarding experience.
• Customer Advocacy: Gather insights from onboarding experiences to advocate for feature enhancements and inform product development.
• Tracking & Reporting: Maintain accurate project records, track milestones, risk and ensure adherence to implementation Service Level Objectives using project management and CRM tools.
• Global Market Alignment: Maintain an early-morning Eastern Time (ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.
• Agentic AI Exposure: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem.

You Have:

• 2+ years of experience in a customer-facing, project management, or implementation role for a SaaS or technology company.
• Regional Availability: Residency in the Eastern Time Zone with a consistent ability to start the workday during early morning hours to support international accounts.
• Proven ability to manage multiple customer projects with strong prioritization and time management skills.
• Professional experience or deep familiarity with implementing Agentic AI frameworks, autonomous agents, or LLM-driven automation.
• Deep product expertise and the ability to translate complex technical concepts for both technical and non-technical audiences.
• Strong interpersonal and communication skills, capable of discussing both technical details and business strategy.
• Ability to follow structured processes while adapting to customer needs and business objectives.
• Strong analytical skills with a data-driven approach to decision-making.
• Ability to think critically, solve complex problems, and work well under pressure.
• Experience with CRM and project management tools (e.g., Salesforce, Jira).

Bonus Qualifications

• Experience with marketing technologies such as Google AdWords, Google Analytics, Salesforce, and Adobe.
• Technical background with working knowledge of HTML, JavaScript, CSS, and other web-related languages.
• Background in telecom, automotive, marketing, mobile, or digital media industries.
• Experience in the affiliate marketing space.
• Familiarity with Agile project management methodologies.

Salary, Benefits, & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - $77,000-$95,0000 / plus annual bonus

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Role:

We are seeking a results-oriented Director, Agency Partnerships to drive and manage our relationships with key marketing and advertising agencies. This role is crucial for expanding our market reach and driving revenue through strategic partnerships. The ideal candidate will have a proven track record in sales, account management, and a deep understanding of the agency ecosystem. This is an individual contributor role with quota carrying responsibilities based in the New York city area.

You Will:

• Identify, prospect, and secure new strategic agency partnerships.
• Generate leads for Invoca sales team as new opportunities with agency clients
• Develop and execute a comprehensive partnership sales strategy.
• Serve as the primary point of contact for assigned agency partners, fostering long-term relationships.
• Collaborate internally with Marketing, Product, and Sales teams to drive GTM efforts and expand revenue.
• Educate agency partners on our product/service offerings and train them on how to best position and sell our solutions to their clients.
• Negotiate partnership agreements and contracts.
• Track and report on partnership performance, pipeline, and revenue goals.

You Have:

• Bachelor's degree in Business, Marketing, or a related field preferred. 
• 7 years of experience in sales or business development with a focus of calling on large Holding companies
• Existing network of contacts at Omnicom and WPP
• Demonstrated ability to meet and exceed sales targets.
• Excellent communication, presentation, and negotiation skills.
• Deep understanding of the digital marketing, measurement and agency landscape.

Preferred Quailifications

• Experience using a CRM system (e.g., Salesforce)
• GTM experience with data and technology products
• Familiarity with various partnership models (e.g., reseller, referral).

Location:

While Invoca operates as a remote-first organization, this role requires candidates to reside in the New York City area or surrounding regions, as frequent onsite visits to client locations in NYC are a core part of the role.

Salary, Benefits, & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - $127,000-$159,0000 / Compensation for this role includes a competitive base salary plus commission, commensurate with experience.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote