As a Senior Software Engineer at Clariti, you’ll work at the intersection of Salesforce, distributed SaaS architecture, and off-platform services. Our product is delivered as managed packages into customer orgs and supported by Java- and Node-based services, so this role goes beyond single-org Salesforce development.

You’ll help shape how we build, scale, and operate a multi-tenant product used across many customer environments.

What you’ll do 🚀

• Architect and develop complex Salesforce solutions designed for managed packages and multi-org distribution
• Design systems that span Salesforce and off-platform services (Java, Node.js, APIs, event-driven integrations)
• Lead technical design discussions and mentor engineers across Salesforce and backend domains
• Apply package-safe patterns, versioning strategies, and upgrade paths for enterprise customers
• Optimize performance, reliability, and scalability across Salesforce and external services
• Collaborate with Product, Platform, and Backend teams to translate business needs into robust technical solutions
• Leverage AI-assisted development tools to improve developer productivity, code quality, and delivery speed
• Stay current with Salesforce releases while balancing innovation with long-term platform stability
  
  

What do you bring to the team? 🧠

Please note: for this role you must be living in and working out of Canada

We’re especially interested in candidates who fit one (or more) of the following archetypes:

🟦 Salesforce Expertise (Beyond a Single Org)

• Deep expertise in Salesforce (Apex, LWC, APIs, security, limits, data modeling)
• Hands-on experience building managed packages or products distributed across multiple customer orgs
• Strong understanding of Salesforce limits, packaging constraints, and upgrade-safe design patterns
• Opinions about Salesforce architecture and the experience to back them up
• Comfortable designing solutions where Salesforce is part of a larger system, not the entire system
  
  

🟩 Technical Skills & Experience

• Experience architecting systems across multiple platforms and runtimes
• Working knowledge of backend service development, RESTful and asynchronous APIs, and integration patterns
• Ability to dive into unfamiliar codebases and ship meaningful improvements quickly
• Familiarity with modern engineering practices: CI/CD, observability, testing strategies, and system design
• Excitement about applying strong engineering fundamentals to both Salesforce and off-platform services
  
  

Bonus Points 🎉

• Experience building or maintaining SaaS products delivered via managed packages
• AI-assisted development experience (e.g., Copilot, Codex, Claude Code etc)
• Exposure to event-driven or asynchronous architectures
• Experience supporting enterprise customers in production environments

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $103,000- $160,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to the Delivery Practice Manager, the Senior Implementation Consultant is a strategic functional lead who drives project outcomes from discovery through delivery on enterprise-scale Clariti implementations. You bring deep expertise in translating complex business requirements into scalable solution configurations, and you thrive in facilitating workshops, advising on requirements, and influencing customer decisions that drive measurable business value

You will own the big-picture view of multi-departmental, multi-phase implementation programs , acting as the primary Clariti solution design authority for your customers while guiding both Clariti and System Integrator (SI) partner teams toward successful outcomes. You anticipate risks, steer conversations with confidence, and champion AI-driven approaches to accelerate time-to-value for customers and efficiency across the professional services practice.

As an Implementation Consultant at Clariti, you’ll get to :

Functional Leadership & Solution Design

• Lead and facilitate discovery workshops and requirements confirmation sessions with customer stakeholders at all levels, negotiating scope and confidently steering discussions toward optimal outcomes within Clariti best practices and project scope.
• Own the end-to-end view of project requirements across a multi-departmental landscape with multiple phases, proactively identifying requirements gaps, dependencies, and risks before they impact delivery timelines or business value.
• Perform business assessments to identify and document complex client requirements, ensuring efficient and scalable solution configurations aligned to Clariti platform capabilities.
• Document business and technical requirement specifications including forms, reports, interfaces, integrations, processes, and configuration changes using Clariti best practices and standardized artifacts.
• Leverage expert knowledge of the Clariti and Salesforce platforms to advise on the most efficient configuration approaches and guide team members in execution.
• Provide configured solution demonstrations that highlight achieved business value and foster customer acceptance of deliverables.

Scope & Risk Management

• Maintain an expert-level understanding of the Statement of Work and project plan to control scope, manage change requests, and protect project margins.
• Raise risks and issues to the Engagement Manager in a timely manner with clear recommendations and mitigation plans, partnering to drive resolution and protect customer outcomes.
• Attend and play a lead role in scrum ceremonies, reviewing and approving user stories to ensure functional product-feature fit to documented business needs.

Stakeholder & Partner Management

• Serve as the functional lead and primary Clariti software expert for one or more enterprise clients, representing the company with authority and providing functional and product expertise throughout the project lifecycle.
• Communicate and negotiate with customers, System Integrator partners, and internal Clariti teams in a consultative manner to build trust, validate alignment to best practices, and ensure solutions remain within project scope.

Team Development & Knowledge Sharing

• Mentor and develop junior and intermediate ICs by ensuring readiness for customer facing functional observations/interviews, workshops, and project delivery activities.
• Actively contribute to lessons-learned retrospectives and disseminate knowledge to the wider team through internal enablement sessions and documentation.
• Contribute strategically to Clariti's tools, processes, and delivery methodology to continuously elevate the customer experience and the maturity of the Implementation Consulting practice.

AI & Innovation

• Actively explore and apply AI use cases within implementation project stages including: requirements documentation, user story generation, and test script development  to drive efficiency and improve time-to-value for customers.
• Champion the practical adoption of AI tools across the team, coaching peers on effective use while maintaining domain-expert review standards.

What do you bring to the team? 🧠

• 7+ years of experience in enterprise technology enablement, implementation consulting, or business analysis, ideally within: SaaS, public sector, or permitting/community development domains.
• Proven experience facilitating workshops and leading requirements-gathering engagements with enterprise or public-sector clients across multiple stakeholder levels.
• Demonstrated ability to act as a functional lead on complex, multi-stakeholder implementation projects with competing priorities and evolving scope.
• Strong executive presence with the ability to influence, negotiate, and build trust at senior customer levels.
• Experience as a lead consultant or business analyst in implementation or configuration projects involving Salesforce or comparable enterprise platforms.
• Experience working with SI partners in a lead or oversight capacity.
• Experience working in Agile or modified-Agile delivery environments.
• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery.
• Travel will be required for this position, up to 25%.

Bonus Points 🎉

• Familiarity with multiple implementation methodologies and delivery standards (e.g., Waterfall, SAFe, hybrid).
• Experience advising on enterprise integration strategies and data migration, including data integrity assurance across project phases.
• Deep domain knowledge in public-sector verticals such as permitting, community development, business licensing, or code enforcement.
• Experience with data visualization and process mapping tools (e.g.,Miro, Visio, Lucidchart).
• Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or project delivery efficiency.
• Experience in teams or practices that are transitioning toward AI-assisted delivery models.

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $110,000-140,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

How will you help us make an impact? 👩‍💻👨‍💻

As an Enterprise Account Executive (Eastern) at Clariti, you’ll be responsible for expanding our footprint in the local public sector by building pipeline, advancing opportunities through procurement, and closing new logo business within Community Development. These are full-cycle, high-accountability roles for enterprise sellers who can manage complex buying committees, long sales cycles, and partner-influenced opportunities. This role would be covering the Eastern territory within North America and would be supported by a POD team and partner ecosystem.

Internally at Clariti, this role is titled as a Business Development Executive (BDE), reflecting our focus on net-new growth. In practice, this is a senior, full-cycle Enterprise Account Executive role with full ownership of pipeline generation and deal execution.

As an Enterprise Account Executive at Clariti, you’ll get to:

• Develop and execute a territory sales plan to meet and exceed the sales target

• Facilitate the entire sales cycle, including: coordinating meetings, providing presentations, software demonstrations, solution selling, and contract negotiations

• Rapidly learn our solution and be able to communicate strategically with potential clients in order to identify requirements and propose how our solutions will meet their business need

• Represent Clariti and its solution in prospective client meetings, at conferences and other marketing events

• Support the proposal development activities by ensuring a full understanding of client business needs, develop strategy, win themes, understand budget constraints, and competitive positioning

• Utilize superior oral and written communication skills to develop new business opportunities

• Understand your Public Sector and develop strategies to increase sales and marketability of our solutions

• Adhere to predetermined metrics; overachieve sales goals 

What do you bring to the team? 🧠

• At least 3-5 years’ experience in marketing and selling SaaS solutions, regulatory solutions, enterprise or case management software in one or more of the following categories: Business Process Management (BPM), Document Management, ERP and CRM solutions

• 5 or more years of experience selling software and service business solutions

• Minimum of 3 years selling into a regulated industry (Public Sector, Banking, Insurance, Healthcare, Utilities and Energy, Pharmaceuticals & Life Sciences, Aerospace and Defense)

• Expertise in managing complex sales opportunities using a proven sales methodology

• Demonstrated experience at developing and maintaining executive level relationships

• Knowledge and success with complex procurement processes.

• Obvious passion for selling along with strong people skills

• Demonstrable experience with over-achieving sales goals

• Technically adept and experienced with web technologies

• Ability to travel throughout the US and Canada regularly (travel is required at least once a month to client sites and events)

Bonus Points 🎉

• Northeast or Southeast US or within a major airport hub

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $135,000-170,000 USD  based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰 

💼 In addition to base salary, this role is eligible for a competitive commission/bonus structure tied to performance

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc)

How will you help us make an impact? 👩‍💻👨‍💻

As Enterprise Account Executive (Central) at Clariti, you’ll be responsible for expanding our footprint in the local public sector by building pipeline, advancing opportunities through procurement, and closing new logo business within Community Development. These are full-cycle, high-accountability roles for enterprise sellers who can manage complex buying committees, long sales cycles, and partner-influenced opportunities. This role would be covering the Central territory within North America and would be supported by a POD team and partner ecosystem.

Internally at Clariti, this role is titled as a Senior Business Development Executive (BDE), reflecting our focus on net-new growth. In practice, this is a senior, full-cycle Enterprise Account Executive role with full ownership of pipeline generation and deal execution.

As a Enterprise Account Executive at Clariti, you’ll get to:

• Develop and execute a territory sales plan to meet and exceed the sales target

• Facilitate the entire sales cycle, including: coordinating meetings, providing presentations, software demonstrations, solution selling, and contract negotiations

• Rapidly learn our solution and be able to communicate strategically with potential clients in order to identify requirements and propose how our solutions will meet their business need

• Represent Clariti and its solution in prospective client meetings, at conferences and other marketing events

• Support the proposal development activities by ensuring a full understanding of client business needs, develop strategy, win themes, understand budget constraints, and competitive positioning

• Utilize superior oral and written communication skills to develop new business opportunities

• Understand your Public Sector and develop strategies to increase sales and marketability of our solutions

• Adhere to predetermined metrics; overachieve sales goals 

What do you bring to the team? 🧠

• At least 3-5 years’ experience in marketing and selling SaaS solutions, regulatory solutions, enterprise or case management software in one or more of the following categories: Business Process Management (BPM), Document Management, ERP and CRM solutions

• 5 or more years of experience selling software and service business solutions

• Minimum of 3 years selling into a regulated industry (Public Sector, Banking, Insurance, Healthcare, Utilities and Energy, Pharmaceuticals & Life Sciences, Aerospace and Defense)

• Expertise in managing complex sales opportunities using a proven sales methodology

• Demonstrated experience at developing and maintaining executive level relationships

• Knowledge and success with complex procurement processes.

• Obvious passion for selling along with strong people skills

• Demonstrable experience with over-achieving sales goals

• Technically adept and experienced with web technologies

• Ability to travel throughout the US and Canada regularly (travel is required at least once a month to client sites and events)

Bonus Points 🎉

• Central US or within a major airport hub

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $115,000-150,000 USD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

💼 In addition to base salary, this role is eligible for a competitive commission/bonus structure tied to performance

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc)

About the Role

Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated Technical lead for customers with Premium Support. The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence.

This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team. The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf. This role works in close partnership with the Support team and the Customer Success Manager (CSM): while the CSM drives overall account health, value realization, renewals, and growth, the TAM owns the technical execution, accountable to support delivery, services programming, escalation management, and the cross-functional coordination that turns commitments into outcomes.

What You’ll Do

Own Technical Support & Delivery

• Hold overall accountability for Support outcomes across your accounts, partnering closely with the Support team that owns day-to-day ticket execution.
• Own escalations, stepping in when issues require senior technical judgment, broader coordination, or a stronger customer-facing presence to drive resolution.
• Serve as the accountable owner for customer-facing communication on escalated or high-impact issues, ensuring customers receive timely updates, clear expectations, and proper closure.
• Maintain visibility across the support queue and hold internal teams (Support, Engineering, Services) accountable to progress, intervening and coordinating when issues stall or risk breaching commitments.

Lead Technical Cadences

• Establish and run recurring cadences with customer technical stakeholders (e.g., weekly or monthly support reviews, services checkpoints), and own the agenda, communication, and follow-up for each.
• Facilitate structured internal sessions across Engineering, Product, Support, and Services to maintain alignment and momentum on customer commitments.
• Track and communicate action items, risks, and progress across all technical workstreams, ensuring nothing falls through the cracks on either side

Technical Advocacy for Customers

• Own the technical communication channel between customers and internal teams: translating customer needs into clear internal requests, and translating internal updates into customer-ready communication.
• Keep customers informed proactively,  not just when issues arise, but ahead of changes, releases, and risks that may affect them.
• Escalate effectively, providing internal stakeholders with clear context, business impact, and urgency; and keeping customers appropriately informed throughout escalations.
• Represent the customer perspective in internal technical discussions to ensure solutions reflect real-world usage.

Proactive Guidance & Product Readiness

• Communicate upcoming releases, roadmap changes, and relevant product updates to customers before they become surprises.
• Provide technical impact assessments for releases and lead adoption planning conversations with customer technical teams.
• Identify support trends, latent risks, or engagement gaps and get ahead of them, both by alerting customers and by initiating internal action

Drive Visibility and Operational Excellence

• Maintain clear documentation of support history, technical objectives, and engagement plans.
• Maintain clear documentation of support history, open issues, technical objectives, and engagement plans; shared across the CSM, Support, Engineering, Product, and Services teams.
• Provide accurate, consistent reporting on support health, SLA performance, and service consumption to both customers and internal leadership.
• Ensure all cross-functional stakeholders maintain shared, current visibility into account status.

What Success Looks Like

• Customers always know where things stand, on open issues, upcoming changes, and the health of their engagement,  because the TAM communicates proactively and consistently.
• Technical issues are resolved efficiently, with strong internal coordination and minimal friction for the customer.
• Internal teams (Support, Engineering, Product, Services, CSM) are aligned and informed, with clear communication flowing from the TAM in both directions.
• Cadences with customers and internal teams run smoothly and create predictable, structured execution.
• Customers adopt new releases confidently, supported by TAM-led communication and readiness planning.
• Support health is stable, measurable, and improving across assigned accounts.

Who You Are

Core Skills

• Strong technical fluency, with the ability to troubleshoot directly or effectively coordinate troubleshooting across teams.
• Excellent communicator, clear and confident with both technical and non-technical stakeholders, in written and verbal formats.
• Skilled at owning communication under pressure: keeping customers informed during escalations without over-promising, and keeping internal teams focused without losing the customer perspective.
• Strong program management skills: able to run cadences, track commitments, and drive accountability across multiple workstreams.
• Highly organized, with the ability to manage multiple accounts, priorities, and timelines simultaneously.
  
  

Experience

• 5–7+ years in Technical Account Management, Support Engineering, Implementation, Solutions Engineering, or a similar customer-facing technical role.
• 3+ years of experience supporting an Enterprise SaaS platform with complex, highly configured customer environments 
• Experience owning customer communication in enterprise support or services engagements,  including escalation management, status reporting, and executive-level updates.
• Background with support tooling (ticketing systems, SLAs, incident management).
• Familiarity with SaaS environments and release/change management best practices.
  
  

Nice to Have

• Background in government technology, permitting, or public sector SaaS
• Hands-on Salesforce experience, especially in an OEM, ISV, or Service Cloud support setting — Clariti's Enterprise product is built natively on the Salesforce platform 

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $75,000 - 90,000 CAD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).