As a Senior Software Engineer at Clariti, you’ll work at the intersection of Salesforce, distributed SaaS architecture, and off-platform services. Our product is delivered as managed packages into customer orgs and supported by Java- and Node-based services, so this role goes beyond single-org Salesforce development.

You’ll help shape how we build, scale, and operate a multi-tenant product used across many customer environments.

What you’ll do 🚀

• Architect and develop complex Salesforce solutions designed for managed packages and multi-org distribution
• Design systems that span Salesforce and off-platform services (Java, Node.js, APIs, event-driven integrations)
• Lead technical design discussions and mentor engineers across Salesforce and backend domains
• Apply package-safe patterns, versioning strategies, and upgrade paths for enterprise customers
• Optimize performance, reliability, and scalability across Salesforce and external services
• Collaborate with Product, Platform, and Backend teams to translate business needs into robust technical solutions
• Leverage AI-assisted development tools to improve developer productivity, code quality, and delivery speed
• Stay current with Salesforce releases while balancing innovation with long-term platform stability
  
  

What do you bring to the team? 🧠

Please note: for this role you must be living in and working out of Canada

We’re especially interested in candidates who fit one (or more) of the following archetypes:

🟦 Salesforce Expertise (Beyond a Single Org)

• Deep expertise in Salesforce (Apex, LWC, APIs, security, limits, data modeling)
• Hands-on experience building managed packages or products distributed across multiple customer orgs
• Strong understanding of Salesforce limits, packaging constraints, and upgrade-safe design patterns
• Opinions about Salesforce architecture and the experience to back them up
• Comfortable designing solutions where Salesforce is part of a larger system, not the entire system
  
  

🟩 Technical Skills & Experience

• Experience architecting systems across multiple platforms and runtimes
• Working knowledge of backend service development, RESTful and asynchronous APIs, and integration patterns
• Ability to dive into unfamiliar codebases and ship meaningful improvements quickly
• Familiarity with modern engineering practices: CI/CD, observability, testing strategies, and system design
• Excitement about applying strong engineering fundamentals to both Salesforce and off-platform services
  
  

Bonus Points 🎉

• Experience building or maintaining SaaS products delivered via managed packages
• AI-assisted development experience (e.g., Copilot, Codex, Claude Code etc)
• Exposure to event-driven or asynchronous architectures
• Experience supporting enterprise customers in production environments

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $103,000- $160,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to the Delivery Practice Manager, the Senior Implementation Consultant is a strategic functional lead who drives project outcomes from discovery through delivery on enterprise-scale Clariti implementations. You bring deep expertise in translating complex business requirements into scalable solution configurations, and you thrive in facilitating workshops, advising on requirements, and influencing customer decisions that drive measurable business value

You will own the big-picture view of multi-departmental, multi-phase implementation programs , acting as the primary Clariti solution design authority for your customers while guiding both Clariti and System Integrator (SI) partner teams toward successful outcomes. You anticipate risks, steer conversations with confidence, and champion AI-driven approaches to accelerate time-to-value for customers and efficiency across the professional services practice.

As an Implementation Consultant at Clariti, you’ll get to :

Functional Leadership & Solution Design

• Lead and facilitate discovery workshops and requirements confirmation sessions with customer stakeholders at all levels, negotiating scope and confidently steering discussions toward optimal outcomes within Clariti best practices and project scope.
• Own the end-to-end view of project requirements across a multi-departmental landscape with multiple phases, proactively identifying requirements gaps, dependencies, and risks before they impact delivery timelines or business value.
• Perform business assessments to identify and document complex client requirements, ensuring efficient and scalable solution configurations aligned to Clariti platform capabilities.
• Document business and technical requirement specifications including forms, reports, interfaces, integrations, processes, and configuration changes using Clariti best practices and standardized artifacts.
• Leverage expert knowledge of the Clariti and Salesforce platforms to advise on the most efficient configuration approaches and guide team members in execution.
• Provide configured solution demonstrations that highlight achieved business value and foster customer acceptance of deliverables.

Scope & Risk Management

• Maintain an expert-level understanding of the Statement of Work and project plan to control scope, manage change requests, and protect project margins.
• Raise risks and issues to the Engagement Manager in a timely manner with clear recommendations and mitigation plans, partnering to drive resolution and protect customer outcomes.
• Attend and play a lead role in scrum ceremonies, reviewing and approving user stories to ensure functional product-feature fit to documented business needs.

Stakeholder & Partner Management

• Serve as the functional lead and primary Clariti software expert for one or more enterprise clients, representing the company with authority and providing functional and product expertise throughout the project lifecycle.
• Communicate and negotiate with customers, System Integrator partners, and internal Clariti teams in a consultative manner to build trust, validate alignment to best practices, and ensure solutions remain within project scope.

Team Development & Knowledge Sharing

• Mentor and develop junior and intermediate ICs by ensuring readiness for customer facing functional observations/interviews, workshops, and project delivery activities.
• Actively contribute to lessons-learned retrospectives and disseminate knowledge to the wider team through internal enablement sessions and documentation.
• Contribute strategically to Clariti's tools, processes, and delivery methodology to continuously elevate the customer experience and the maturity of the Implementation Consulting practice.

AI & Innovation

• Actively explore and apply AI use cases within implementation project stages including: requirements documentation, user story generation, and test script development  to drive efficiency and improve time-to-value for customers.
• Champion the practical adoption of AI tools across the team, coaching peers on effective use while maintaining domain-expert review standards.

What do you bring to the team? 🧠

• 7+ years of experience in enterprise technology enablement, implementation consulting, or business analysis, ideally within: SaaS, public sector, or permitting/community development domains.
• Proven experience facilitating workshops and leading requirements-gathering engagements with enterprise or public-sector clients across multiple stakeholder levels.
• Demonstrated ability to act as a functional lead on complex, multi-stakeholder implementation projects with competing priorities and evolving scope.
• Strong executive presence with the ability to influence, negotiate, and build trust at senior customer levels.
• Experience as a lead consultant or business analyst in implementation or configuration projects involving Salesforce or comparable enterprise platforms.
• Experience working with SI partners in a lead or oversight capacity.
• Experience working in Agile or modified-Agile delivery environments.
• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery.
• Travel will be required for this position, up to 25%.

Bonus Points 🎉

• Familiarity with multiple implementation methodologies and delivery standards (e.g., Waterfall, SAFe, hybrid).
• Experience advising on enterprise integration strategies and data migration, including data integrity assurance across project phases.
• Deep domain knowledge in public-sector verticals such as permitting, community development, business licensing, or code enforcement.
• Experience with data visualization and process mapping tools (e.g.,Miro, Visio, Lucidchart).
• Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or project delivery efficiency.
• Experience in teams or practices that are transitioning toward AI-assisted delivery models.

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $110,000-140,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).