Versaterm
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The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Enterprise Account Executive will identify, qualify, advance, and close opportunities for Versaterm’s Public Safety solution(s). This is an opportunity to work with medium to large-size city and county Public Safety entities to improve their operations and citizen experiences with tailor-made solutions. The position will grow business within a prescribed territory set by the business to lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients. The successful candidate will possess a strong need to win and be able to demonstrate that they are responsive, adaptable, and 100% passionate about results and ownership.
This job posting is being used to fill an existing vacancy.
What You Do
- Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations using MEDDPICC for qualification and deal progression.
- Work in a quick, agile growing business unit while working within Versaterm’s overall sales parameters.
- Foster strong connections with customers through regular communication, addressing inquiries, and providing exceptional service.
- Demonstrate software solutions to agency leadership and end-users.
- Leverage AI-driven sales tools and insights to identify opportunities, personalize outreach, and optimize pipeline management, while effectively communicating the value of AI-enabled solutions to public safety agencies.
- Deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers leveraging Challenger Sales principles to teach new insights, tailor value to each stakeholder, and take control of complex buying conversations.
- Use persona‑based value mapping and compelling storytelling that aligns Versaterm’s mission‑critical solutions with the operational, financial, and community‑impact priorities of local government decision‑makers.
- Stay ahead of market trends, competitor activities, and industry developments to adapt sales strategies accordingly.
- Supervise all activity related to your opportunities sales processes within Versaterm’s Salesforce CRM system.
- Effectively organize and prioritize leads, opportunities, and customer interactions to ensure a streamlined sales process.
- Gather customer feedback and insights to contribute to the enhancement of products/services and overall customer satisfaction
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You Bring
- 10+ years selling experience with 3-5+ years selling Public Safety technology (e.g., CAD, RMS, related software/hardware) to government agencies, including managing sophisticated, long-duration B2G sales cycles from lead development through close.
- Highly experienced in the creation, advancement, and closing of Public Safety opportunities.
- Demonstrated success consistently meeting sales quotas and crafting/growing pipelines in net new territories.
- Familiarity with MEDDPICC and Challenger Sale frameworks and methodologies
- Strong applications background and understanding of software systems.
- Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle or during issue resolution.
- Demonstrated ability to engage internal and external clients, peers, and management in a polished and highly professional manner.
- Proven self-starter with a strong work ethic and willingness to take initiative and ownership of the sales territory.
- Ability to travel up to 75%.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Senior Product Manager – Professional Standards
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Senior Product Manager – Professional Standards
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Senior Product Manager – Professional Standards
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior People & Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.
This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.
This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.
As a senior member of the People & Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.
This job posting is being used to fill an existing vacancy.
What You Do
· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.
· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.
· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M&A integration, go-to-market restructuring, or talent planning across multiple revenue teams.
· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.
· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.
· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.
· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.
· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.
· Serve as a coach and mentor to People & Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.
· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.
· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You Bring
· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).
· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.
· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.
· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.
· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.
· Proven ability to influence and build credibility with senior commercial leaders.
· Experience in fast-paced, growth-oriented, or technology-driven environments.
· Deep understanding of employment legislation and HR practices in both Canada and the U.S.
· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
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Apply to Versaterm
Senior People and Culture Business Partner
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The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior People & Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.
This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.
This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.
As a senior member of the People & Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.
This job posting is being used to fill an existing vacancy.
What You Do
· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.
· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.
· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M&A integration, go-to-market restructuring, or talent planning across multiple revenue teams.
· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.
· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.
· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.
· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.
· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.
· Serve as a coach and mentor to People & Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.
· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.
· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You Bring
· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).
· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.
· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.
· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.
· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.
· Proven ability to influence and build credibility with senior commercial leaders.
· Experience in fast-paced, growth-oriented, or technology-driven environments.
· Deep understanding of employment legislation and HR practices in both Canada and the U.S.
· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.
Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Mid-Level Account Executive Northeast Region - DroneSense
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The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
- Prospect, qualify, and close new public safety customers within assigned territory
- Manage multiple concurrent sales cycles with consistency and structure
- Conduct discovery to understand agency operations, challenges, and mission priorities
- Apply MEDDIC fundamentals to deal qualification and forecasting
- Partner with Solutions Engineering for demonstrations and evaluations
- Maintain accurate CRM data, pipeline hygiene, and forecast discipline
- Represent DroneSense by Versaterm at regional events and agency meetings
- The ideal candidate will champion AI‑forward initiatives across the sales lifecycle to improve accuracy, efficiency, and competitive differentiation.
- 3–6 years of sales experience in SaaS, GovTech, or public sector environments
- Demonstrated ability to manage high-velocity sales cycles
- Strong communication and organizational skills
- Comfort engaging a range of public safety stakeholders
- Willingness to travel regionally between 25% to 50% cyclically.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
We are seeking a Deal Desk Manager who will support the Sales organization by managing quote creation, pricing validation, and approval workflows. You will ensure transactional accuracy, accelerate time to quote, and protect pricing integrity. This position focuses on operational execution and process discipline while identifying automation opportunities within Salesforce and CPQ.
Working in conjunction with sales, solution engineers, marketing, finance, legal, and sales leadership, you will operate as a trusted operational partner to the sales team. You will manage competing priorities, uphold rigorous standards for accuracy and timeliness, and ensure all commercial documentation is precise, compliant, and audit ready.
What You Do
- Serve as the primary operational resource for quote and order form creation
- Identify non-standard deal terms and escalate to Finance or Legal per defined approval matrix
- Ensure adherence to our quote-to-contract processes and policies while effectively escalating new use-cases outside of the current approval matrix
- Support Sales in preparing pricing proposals in accordance with approved pricing guidelines and discount policies
- Support the organization in collaboration with sales, legal, accounting, and services in the development, coordination and delivery of legally binding order forms and contracts, ensuring high levels of quality, accuracy, and timely SLAs
- Manage Deal Desk workflow while constantly looking for ways to optimize processes
- Assist with post sales documentation review and ensure proper contract record retention
- Perform Salesforce enrichment, cleansing, and de-duplication of records
- Ensure accuracy and completeness of Salesforce data related to quoting and closed won opportunities
- Perform, document, and provide useful feedback on UAT activities related to enhancements and configuration of sales technologies and other business systems.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
- Generate and distribute standard operational reports related to quote volume, approval tracking, and turnaround times
What You Bring
Required Qualifications:
- 5-7 years of relevant experience in Sales Operations, Revenue Operations, Deal Desk or CPQ administration
- Working knowledge of business unit sales organizations and field sales operating practices (business analytics, contract analytics, pricing structures, sales tools, and basic training)
- Highly organized with strong communication skills and keen attention to detail
- Demonstrated ability to work across functions
- Accountable and willing to commit to high effort to ensure success
- Proactive in seeking answers through available resources and knowing when to ask for guidance
- Strong working knowledge of Microsoft applications
- Experience with CRM systems (Salesforce preferred)
Asset Qualifications:
- High energy, entrepreneurial spirit, passionate about being part of a growing business
- Strong attention to detail and process orientation
- Comfort working with pricing data and discount policies
- CPQ experience preferred
- SaaS subscription billing knowledge preferred
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
We are seeking a Deal Desk Manager who will support the Sales organization by managing quote creation, pricing validation, and approval workflows. You will ensure transactional accuracy, accelerate time to quote, and protect pricing integrity. This position focuses on operational execution and process discipline while identifying automation opportunities within Salesforce and CPQ.
Working in conjunction with sales, solution engineers, marketing, finance, legal, and sales leadership, you will operate as a trusted operational partner to the sales team. You will manage competing priorities, uphold rigorous standards for accuracy and timeliness, and ensure all commercial documentation is precise, compliant, and audit ready.
What You Do
- Serve as the primary operational resource for quote and order form creation
- Identify non-standard deal terms and escalate to Finance or Legal per defined approval matrix
- Ensure adherence to our quote-to-contract processes and policies while effectively escalating new use-cases outside of the current approval matrix
- Support Sales in preparing pricing proposals in accordance with approved pricing guidelines and discount policies
- Support the organization in collaboration with sales, legal, accounting, and services in the development, coordination and delivery of legally binding order forms and contracts, ensuring high levels of quality, accuracy, and timely SLAs
- Manage Deal Desk workflow while constantly looking for ways to optimize processes
- Assist with post sales documentation review and ensure proper contract record retention
- Perform Salesforce enrichment, cleansing, and de-duplication of records
- Ensure accuracy and completeness of Salesforce data related to quoting and closed won opportunities
- Perform, document, and provide useful feedback on UAT activities related to enhancements and configuration of sales technologies and other business systems.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
- Generate and distribute standard operational reports related to quote volume, approval tracking, and turnaround times
What You Bring
Required Qualifications:
- 5-7 years of relevant experience in Sales Operations, Revenue Operations, Deal Desk or CPQ administration
- Working knowledge of business unit sales organizations and field sales operating practices (business analytics, contract analytics, pricing structures, sales tools, and basic training)
- Highly organized with strong communication skills and keen attention to detail
- Demonstrated ability to work across functions
- Accountable and willing to commit to high effort to ensure success
- Proactive in seeking answers through available resources and knowing when to ask for guidance
- Strong working knowledge of Microsoft applications
- Experience with CRM systems (Salesforce preferred)
Asset Qualifications:
- High energy, entrepreneurial spirit, passionate about being part of a growing business
- Strong attention to detail and process orientation
- Comfort working with pricing data and discount policies
- CPQ experience preferred
- SaaS subscription billing knowledge preferred
Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role:
Versaterm is seeking a Solutions Engineering Manager to lead and scale the Solutions Engineering team supporting DroneSense. This role is responsible for driving technical pre-sales excellence, building a high-performing team, and partnering cross-functionally with Sales, Product, and Customer Success to deliver impactful customer outcomes.
This leader will serve as both a player-coach and strategic partner, ensuring the team delivers compelling product demonstrations, supports complex sales cycles, and enables successful customer adoption. The role requires strong technical depth, executive presence, and the ability to translate customer needs into scalable solutions within mission-critical public safety environments.
What You Do:
- Team Leadership & Development
- Build, mentor, and lead a high-performing team of Solutions Engineers
- Establish best practices for pre-sales engagement, technical discovery, and solution delivery
- Foster a culture of accountability, continuous learning, and customer-centric problem solving
- Provide coaching on deal strategy, technical positioning, and executive communication
Pre-Sales & Customer Engagement
- Partner with Account Executives and Sales Leadership to support complex, multi-stakeholder sales cycles
- Lead and oversee delivery of tailored product demonstrations aligned to customer needs and operational workflows
- Act as a senior technical and domain expert in high-impact deals and strategic accounts
- Support field engagements, executive briefings, and on-site demonstrations with public safety agencies
Go-to-Market Strategy & Execution
- Collaborate with Sales leadership to develop and refine territory and account strategies
- Use data-driven insights to identify high-value opportunities and optimize resource allocation
- Contribute to pipeline development and help drive deal progression through technical validation
- Trials, Pilots & Customer Success Alignment
- Oversee strategic pilot programs and customer trials, defining success criteria and ensuring alignment across teams
- Lead post-trial evaluations and support conversion of pilots into long-term customers
- Partner with Customer Success to ensure seamless handoff from pre-sales to post-sales and long-term adoption
Cross-Functional Collaboration
- Work closely with Product and Engineering to relay customer feedback, feature requests, and market insights
- Partner with Marketing to support messaging, positioning, and field enablement
- Help shape product positioning within the public safety and drone ecosystem
Industry Leadership & Representation
- Represent DroneSense at industry events, conferences, and customer engagements
- Build credibility and relationships with public safety leaders and key stakeholders
- Serve as a trusted advisor in mission-critical operational environments
What You Bring:
- 5+ years of experience in Solutions Engineering, Sales Engineering, or Technical Pre-Sales, with leadership or management experience
- Strong technical acumen combined with business and operational understanding
- Prior experience scaling or building Solutions Engineering teams
- Proven ability to support and close complex, enterprise-level deals
- Experience delivering impactful product demonstrations and leading technical discovery
- Strong executive presence with the ability to influence internal stakeholders and external customers
- Experience collaborating cross-functionally across Sales, Product, Marketing, and Customer Success
- Excellent written and verbal communication skills
- A hands-on, low-ego leadership style with a willingness to operate as both coach and contributor
- Ability to execute with minimal direction in a fast-paced, high-growth environment
- The ideal candidate will champion AI‑forward initiatives across the sales lifecycle to improve accuracy, efficiency, and competitive differentiation.
Preferred Qualifications:
- Experience in public safety, drone/UAS technology, or mission-critical SaaS platforms
- Experience supporting government or public sector sales cycles
- Familiarity with integrations, APIs, and technical solution architecture
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Director, Brand and Communications
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Proposal Manager is an individual contributor responsible for proposal efforts as a subject matter expert across Versaterm’s Pre-Sales proposal operations. This role applies expertise in public sector procurement and enterprise SaaS proposals to ensure high-quality, compliant, and competitive submissions across product lines. This role provides work guidance, training and informal mentorship to proposal specialists and supports continuity of knowledge, best practices and process maturity across the function.
What You'll Do
- Independently manage and execute high‑complexity, multi‑product RFPs, RFIs, RFQs, and other solicitation responses.
- Review and interpret procurement requirements and translate them into detailed proposal action plans.
- Develop and review proposal content to ensure technical accuracy, compliance, and alignment with solution capabilities.
- Ensure proposals meet all submission requirements, deadlines, and formatting standards.
- Maintain and improve proposal library content to ensure accuracy, consistency, and relevance across all Versaterm products.
- Identify gaps in reusable content and collaborate with cross‑functional stakeholders to develop updated responses.
- Conduct detailed compliance and quality reviews prior to submission.
- Identify inefficiencies and propose process improvements to enhance proposal throughput and quality.
- Act as a subject‑matter expert for proposal processes, tools, and public sector bid requirements.
- Provide direction and guidance to proposal specialists on execution standards, timelines, and quality expectations.
- Support training and ramp‑up of new or less‑experienced proposal team members, including documentation and knowledge transfer.
- Serve as a continuity resource during role transitions or changes in staffing.
- Partner with the Pre‑Sales Manager and Pre‑Sales Consultants to ensure solution descriptions accurately reflect capabilities and delivery expectations.
- Collaborate with Sales, Product Management, Legal, Finance, and Implementation teams to gather required inputs and approvals.
What You'll Bring
- Bachelor’s degree in Marketing, Communications, Public Administration, Criminal Justice, or a related field required.
- 3-5+ years of experience in progressive experience responding to RFPs within SaaS, public sector, or government technology environments.
- Demonstrated experience managing complex, enterprise‑level proposal responses independently.
- Prior experience supporting or training other proposal contributors preferred.
- Strong understanding of public sector procurement processes and compliance requirements.
- Advanced proficiency with proposal management systems and content libraries.
- Expert-level writing, editing, and document structuring skills.
- High attention to detail and ability to manage multiple concurrent deadlines.
- Advanced proficiency in Microsoft Office Suite, SharePoint, and Adobe PDF.
- Experience with bid portals and opportunity tracking systems; BidPrime and Responsive (RFPIO) experience strongly preferred.
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Director, Brand and Communications
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
- 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
- Proven track record of managing multiple teams or complex support organizations with diverse functions
- Deep experience supporting enterprise software in public safety or mission-critical environments
- Demonstrated success in organizational transformation and integration of support functions
- Strong business acumen with ability to align support strategy with revenue and growth
- Excellent executive communication, presentation, and relationship management skills
- Proven ability to influence across organizational boundaries and drive change without direct authority
- Experience with comprehensive metrics spanning operational efficiency and customer support
- Track record of managing high-performing, scalable, and versatile support organizations
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
- 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
- Proven track record of managing multiple teams or complex support organizations with diverse functions
- Deep experience supporting enterprise software in public safety or mission-critical environments
- Demonstrated success in organizational transformation and integration of support functions
- Strong business acumen with ability to align support strategy with revenue and growth
- Excellent executive communication, presentation, and relationship management skills
- Proven ability to influence across organizational boundaries and drive change without direct authority
- Experience with comprehensive metrics spanning operational efficiency and customer support
- Track record of managing high-performing, scalable, and versatile support organizations
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm