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Senior Product Manager – Professional Standards
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The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Senior Product Manager – Professional Standards
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Senior Product Manager – Professional Standards
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.
In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.
What You Do
Setting Strategy
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
Evaluating and Prioritizing Features
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
Analyzing and Evaluating
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
What You Bring
Required Qualifications:
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
Asset Qualifications:
- Experience with Aha! Product Management software.
- Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.
- Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
- Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Support Specialist II - User Enablement
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Support Specialist II - User Enablement provides Tier 2 user enablement support with foundation-level expertise in standard operational assistance. They focus on helping users with basic software functionality, navigation, and directing them to appropriate resources while maintaining Tier 0 self-service materials.
What You'll Do
- Provide standard answers to common questions about software functionality
- Guide users through basic software navigation and feature location
- Direct users to existing documentation and knowledge base articles
- Offer simple clarification of features and standard workflows
- Assist with basic user account setup and initial configuration
- Identify when users need Tier 2 advanced usage optimization support
- Document frequently asked questions for Tier 0 resource development
- Contribute to FAQ documentation and knowledge base articles
- Help develop interactive guides and product tours
- Monitor community forums and identify common user questions
- Create simple how-to guides for basic functionality
- Participate in on-call rotation for after-hours support
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
- Degree or diploma in Business, Information Systems, or related field (or equivalent industry experience and training).
- 1-3 years of experience in customer support or training role
- Foundation-level expertise in software applications and basic workflows
- Strong verbal and written communication skills for explaining features clearly
- Ability to direct users to appropriate documentation effectively
- Customer service orientation with patience for repetitive questions
- Ability to handle high volume of standard operational questions
- Capability to identify when advanced support is needed
- Strong written skills for documentation creation
- Experience with learning management systems
- Basic content creation skills for documentation
- Familiarity with customer support platforms
- Experience in software training or user education
Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Support Specialist II - User Enablement
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Support Specialist II - User Enablement provides Tier 2 user enablement support with foundation-level expertise in standard operational assistance. They focus on helping users with basic software functionality, navigation, and directing them to appropriate resources while maintaining Tier 0 self-service materials.
What You'll Do
- Provide standard answers to common questions about software functionality
- Guide users through basic software navigation and feature location
- Direct users to existing documentation and knowledge base articles
- Offer simple clarification of features and standard workflows
- Assist with basic user account setup and initial configuration
- Identify when users need Tier 2 advanced usage optimization support
- Document frequently asked questions for Tier 0 resource development
- Contribute to FAQ documentation and knowledge base articles
- Help develop interactive guides and product tours
- Monitor community forums and identify common user questions
- Create simple how-to guides for basic functionality
- Participate in on-call rotation for after-hours support
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
- Degree or diploma in Business, Information Systems, or related field (or equivalent industry experience and training).
- 1-3 years of experience in customer support or training role
- Foundation-level expertise in software applications and basic workflows
- Strong verbal and written communication skills for explaining features clearly
- Ability to direct users to appropriate documentation effectively
- Customer service orientation with patience for repetitive questions
- Ability to handle high volume of standard operational questions
- Capability to identify when advanced support is needed
- Strong written skills for documentation creation
- Experience with learning management systems
- Basic content creation skills for documentation
- Familiarity with customer support platforms
- Experience in software training or user education
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Support Specialist II – Hybrid provides combined Tier 2 technical support and user enablement with moderate proficiency in both domains. They handle hardware diagnostics and system performance issues while also implementing complex features and customizing workflows, serving customers who need both technical resolution and advanced usage optimization.
What You'll Do
- Diagnose hardware-related issues and system performance problems
- Manage user access permissions across multiple systems
- Conduct initial investigation of backend database and logic issues
- Coordinate with technical teams while maintaining ticket ownership
- Implement complex features for specific customer workflows
- Customize solutions combining technical configuration and process optimization
- Deliver personalized training on both technical and functional aspects
- Create custom documentation covering technical setup and usage best practices
- Resolve issues requiring both technical fixes and user education
- Analyze problems to determine root cause (technical defect vs. knowledge gap)
- Develop solutions that address both system configuration and user adoption
- Provide comprehensive support for integration challenges
- Document resolutions that include both technical steps and usage guidance
- Participate in on-call rotation for after-hours support
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Degree or diploma in Information Technology, Computer Science, Business, or related field (or equivalent industry experience and training)
- A minimum of 1-3 years of experience in technical support or business analysis
- Intermediate technical skills including SQL and system troubleshooting
- Familiarity and experience with software customization and workflow optimization
- Ability to handle both technical investigation and user training
- Strong analytical skills for complex problem-solving
- Excellent communication skills across technical and business contexts
- Ability to diagnose and resolve multi-faceted issues
- Capability to deliver both technical and educational support
- Strong context-switching between different support types
- Flexibility to handle diverse customer needs
Asset Qualifications:
- Experience in software implementation or consulting
- Certifications in both technical and business domains
- Knowledge of both ITIL and customer success methodologies
- Experience with system integration projects
- Project management experience
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Support Specialist II – Hybrid provides combined Tier 2 technical support and user enablement with moderate proficiency in both domains. They handle hardware diagnostics and system performance issues while also implementing complex features and customizing workflows, serving customers who need both technical resolution and advanced usage optimization.
What You'll Do
- Diagnose hardware-related issues and system performance problems
- Manage user access permissions across multiple systems
- Conduct initial investigation of backend database and logic issues
- Coordinate with technical teams while maintaining ticket ownership
- Implement complex features for specific customer workflows
- Customize solutions combining technical configuration and process optimization
- Deliver personalized training on both technical and functional aspects
- Create custom documentation covering technical setup and usage best practices
- Resolve issues requiring both technical fixes and user education
- Analyze problems to determine root cause (technical defect vs. knowledge gap)
- Develop solutions that address both system configuration and user adoption
- Provide comprehensive support for integration challenges
- Document resolutions that include both technical steps and usage guidance
- Participate in on-call rotation for after-hours support
- Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Degree or diploma in Information Technology, Computer Science, Business, or related field (or equivalent industry experience and training)
- A minimum of 1-3 years of experience in technical support or business analysis
- Intermediate technical skills including SQL and system troubleshooting
- Familiarity and experience with software customization and workflow optimization
- Ability to handle both technical investigation and user training
- Strong analytical skills for complex problem-solving
- Excellent communication skills across technical and business contexts
- Ability to diagnose and resolve multi-faceted issues
- Capability to deliver both technical and educational support
- Strong context-switching between different support types
- Flexibility to handle diverse customer needs
Asset Qualifications:
- Experience in software implementation or consulting
- Certifications in both technical and business domains
- Knowledge of both ITIL and customer success methodologies
- Experience with system integration projects
- Project management experience
Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.
They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.
What You'll Do
- Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
- Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
- Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
- Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
- Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
- Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
- Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
- Ensure consistent brand representation across all marketing assets, events and customer communications.
- Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
- Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
- Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
- Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You’ll Bring
- Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
- A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
- Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
- Deep understanding of demand generation, buyer journeys and ABM strategies.
- Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
- Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
- Strategic thinker with a data-driven mindset and a bias for action.
- Collaborative team player with experience influencing cross-functional stakeholders.
- Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
- Familiarity with Adobe Creative Suite and Microsoft Office tools.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Director, Brand and Communications
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Director, Brand and Communications
Share this job
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions.
The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity.
A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.
What You'll Do
Corporate and External Communications
- Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
- Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
- Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
- Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
- Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.
Executive Communications
- Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
- Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.
Content Strategy & Thought Leadership
- Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
- Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
- Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
- Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
- Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.
Brand & Creative
- Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
- Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
- Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
- Manage internal and external creative resources, including designers, agencies and freelancers.
- Ensure all brand expressions reflect Versaterm’s market positioning and differentiation
Integrated Strategy & Cross-Functional Collaboration
- Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
- Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.
What You’ll Bring
- Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
- 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
- Proven track record of developing and executing global communications programs that drive visibility and influence.
- Strong media relations expertise, with established relationships across technology, business and industry trade media.
- Experience managing and collaborating with global PR and communications agencies.
- Exceptional storytelling, writing and executive communication skills.
- Ability to translate complex technology and business strategies into compelling, human-centered narratives.
- Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
- Experience leading internal communications or culture initiatives.
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
- 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
- Proven track record of managing multiple teams or complex support organizations with diverse functions
- Deep experience supporting enterprise software in public safety or mission-critical environments
- Demonstrated success in organizational transformation and integration of support functions
- Strong business acumen with ability to align support strategy with revenue and growth
- Excellent executive communication, presentation, and relationship management skills
- Proven ability to influence across organizational boundaries and drive change without direct authority
- Experience with comprehensive metrics spanning operational efficiency and customer support
- Track record of managing high-performing, scalable, and versatile support organizations
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
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Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
- 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
- Proven track record of managing multiple teams or complex support organizations with diverse functions
- Deep experience supporting enterprise software in public safety or mission-critical environments
- Demonstrated success in organizational transformation and integration of support functions
- Strong business acumen with ability to align support strategy with revenue and growth
- Excellent executive communication, presentation, and relationship management skills
- Proven ability to influence across organizational boundaries and drive change without direct authority
- Experience with comprehensive metrics spanning operational efficiency and customer support
- Track record of managing high-performing, scalable, and versatile support organizations
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm