About the Team

Our Account Development team partners with merchants across Canada to unlock their full growth potential on DoorDash. Our mission is to give every merchant the tools to grow first-party sales, deliver standout guest experiences, and operate more efficiently. Backed by a powerful suite of products — including Drive On-Demand, Online Ordering, and more — we equip merchants to scale their business on their terms.

About the Role

We’re looking for driven sales professionals to join us as Associate Strategic Account Development Executives. This is a virtual-first, high-velocity sales role where you will introduce merchants to the DoorDash Commerce Platform, run product demos, and guide them through the full sales cycle—from initial outreach to signed agreement.

As part of this team, you’ll build deep product expertise, guide merchants through implementation requirements, and help them modernize their digital ordering experience. This team plays a critical role in scaling DoorDash’s next major product line.

You’ll report to a Strategic Account Development Manager and work primarily with the outbound Commerce Platform team.

This position is fully remote with minimal travel, and the majority of selling is done via cold outreach, outbound prospecting, and Zoom-based discovery and demos.

You’re excited about this opportunity because you will…

• Run a complete, fast-paced sales cycle, from cold outreach through signed contract and handoff to Implementation.
• Drive high-volume pipeline management across a large book of SMB accounts.
• Conduct virtual discovery, demos, and product recommendations tailored to merchant needs.
• Educate merchants on key components of the DoorDash Commerce Platform, including POS integrations, ordering channels, loyalty features, and data insights.
• Address technical and operational objections (e.g., integration capabilities, resource constraints, competing priorities).
• Act as a trusted advisor, helping merchants understand how Commerce Platform can grow revenue and improve operations.
• Partner with cross-functional teams—including Account Managers, Marketing, and Implementation—to ensure a smooth onboarding experience.
• Influence product adoption and play a key role in scaling DoorDash’s next major platform offering.

We’re excited about you because…

• You have 3+ years of closing experience in a high-velocity environment (less may qualify for President’s Club-level performers).
• You are a true hunter, with strong discovery skills and experience conducting outbound prospecting.
• You excel at explaining value propositions, handling objections, and guiding merchants through technical decision-making.
• You can manage a fast-paced pipeline and maintain exceptional organization across a high volume of active prospects.
• You’re comfortable selling SaaS solutions; restaurant tech experience is highly preferred.
• You demonstrate strong cross-functional communication and can collaborate with Account Managers and other stakeholders.
• You are proficient in: Salesforce, Zoom, Chorus, Outreach, Excel and data-driven storytelling
• You confidently lead client-facing conversations and navigate complex or multi-step negotiations.

We’re looking for a Senior Manager, Global Accounts Receivable to strategically lead our global end to end accounts receivable function across multiple regions. This role will oversee and ensure accurate and timely accounts receivable reconciliation and reporting, collections, cash application, and credit management while driving process standardization, scalability, and compliance with applicable accounting standards (e.g., ASC 606 / IFRS 15). We are looking for a process oriented leader who can balance firm financial controls with a customer centric approach, ensuring our DSO remains low while maintaining strong business relationships.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

The position is available for a fixed term from June 1, 2026 to end January 2027. 

WHAT YOU’LL DO:

• Drive the global collections strategy to meet and exceed monthly and quarterly cash targets.
• Monitor aging reports and own high level escalations for delinquent accounts and vendor disputes. Analyze DSO trends and provide actionable insights and reccomendations to executive leadership.
• Oversee the daily application of payments to ensure 100% accuracy and internal control compliance
• Manage and resolve unapplied cash and payment discrepancies through cross functional collaboration.
• Manage bank reconciling items related to AR and ensure all subledger balances match the general ledger.
• Develop and maintain the company’s global credit and collections policy.
• Evaluate the creditworthiness of new and existing customers using financial statements, D&B reports, and trade references.
• Establish and review credit limits and payment terms to mitigate financial risk and bad debt exposure.
• Oversee the AR month end close process, including the preparation of journals, accruals, and bad debt reserves.
• Prepare monthly AR financial health dashboards and reports and present findings to leadership.
• Serve as the primary point of contact for auditors regarding the global AR cycle. 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Identify and implement opportunities for automation (e.g., implementing AI driven collections tools or enhancing ERP workflows).

Perform other related duties as assigned

WHAT YOU’LL NEED:

• Bachelor’s degree in Accounting, Finance, or a related field; or equivalent professional experience
• 12  years in AR/Finance, with at least 3 years in a management role.
• Proficiency in Tier 1 ERPs (e.g., NetSuite, SAP, Oracle) and advanced Excel.
• Deep understanding of GAAP and SOX compliance.
• Exceptional negotiation skills. You can be "firm but fair."
• Accountability: holds self and others accountable to meet commitments
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote

We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Manager, Revenue Accounting plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong leadership skills and thrives in a fast-paced, high-growth environment. 

This role is open to remote-applicants in Canada (in Provinces where we can hire legally). 

WHAT YOU’LL DO: 

• Own the monthly revenue close process, including preparation and review of journal entries for subscription, usage-based, and professional services revenue under ASC 606 
• Perform and review SSP (standalone selling price) analysis; oversee the SSP framework and allocation methodology for multi-element arrangements 
• Review and interpret non-standard customer contracts; work with Legal and Contract Operations to assess revenue impact and document technical accounting memos
• Partner with Billing and Order-to-Cash teams to ensure system data integrity in Salesforce, Nue, Zuora, and NetSuite 
• Ensure accuracy of revenue and expense recognition on contracts with partners.
• Support external audit procedures; serve as primary contact for revenue-related PBC requests and auditor inquiries 
• Drive continuous improvement in revenue accounting processes, controls, and system automation 
• Support the preparation of revenue-related disclosures in financial statements
• Develop, and update the company's Revenue Recognition Policy in response to new deal structures or business model changes 
• Manage intercompany revenue sharing and bundled sales 
• Develop training on revenue recognition rules, policies and practices to present to Sales and other departments within the organization 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Track revenue sharing on projects with partners and related invoices
• Partner with the Finance team on strategic initiatives, system implementations, and other special projects as required.

WHAT YOU’LL NEED: 

• Bachelor's degree in Accounting, Finance, or related field; CPA designation is required
• 8+ years of progressive accounting experience, with at least 2 years focused on revenue accounting in a SaaS or technology company 
• Public accounting experience in the technology/software sector is preferred
• Deep working knowledge of ASC 606 and its application to complex SaaS arrangements (multi-element, variable consideration, contract modifications)
• Proficiency with NetSuite or comparable ERP; experience with Zuora, Salesforce CPQ, or similar billing platforms strongly preferred 
• Demonstrated ability to write technical accounting memos and communicate positions to auditors 
• Strong analytical skills and high attention to detail; able to manage competing month-end deadlines 
• Strong knowledge of internal controls and best practice accounting processes.
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. 
• Play to Win: Capably delivers results through others, is good at establishing clear direction, and helps others achieve their best work. 
• Enablement: Challenges and supports others to create results while also developing new capabilities. 
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems, looking beyond the obvious to understand the root cause. 
• Influence: Asserts own ideas and persuades others, gaining support and commitment to mobilize people to take action. 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. 
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote 

We’re looking for a Staff Technical Program Manager who will be part of a cross-functional team at IonQ whose mission is to deliver the world’s best quantum solutions in life sciences on the world’s best quantum computers to solve the world’s most complex and impactful problems. This role is open as part of IonQ’s Quantum Applications team based in either Gothenburg, Sweden or Toronto, Canada. You will work closely with partners within the life sciences innovation ecosystem and beyond to create new hybrid quantum applications with significant commercial impact.

In this role, you will lead a talented team of application scientists to deliver the next generation of quantum computing solutions to real-world customers in the advanced health care and life sciences (HCLS) domain. You’ll work with principal investigators, product managers, customers and innovation partners to drive complex projects through initiation, planning, execution, monitoring, controlling and completion. You will support the delivery of a wide variety of initiatives ranging from bespoke quantum solutions, performance-optimized quantum libraries and platforms, as well as first-of-a-kind quantum applications. You will also help develop multi-generational technology and product roadmaps.

Responsibilities: 

• Drive efficient end-to-end delivery of novel quantum HCLS applications built for IonQ quantum computers.
• Lead the transition of technology and capabilities from R&D to commercialization. Define and measure success metrics for each stage of development.
• Create and manage timelines of complex projects, their documentation, milestones and deliverables. Ensure that project dependencies are met, cross-functional resources are aligned, and project teams move forward at a rapid pace.
• Conduct risk analysis and develop risk mitigation plans that result in the successful delivery of projects. Stay ahead of the projects by proactively tackling emerging risks.
• When necessary, roll up your sleeves, dive into technical details, and lead problem solving efforts.
• Communicate with a wide base of stakeholders: internal and external, technical and non-technical. Drive stakeholder alignment and support.
• Maintain and promote operational rigor, reduce waste by implementing the right amount of process without slowing down innovation.
• Work with project, contracting, legal, finance and sales teams to develop proposals, technical volumes and financial reports; ensure regulatory, fiscal and IP compliance.
• Drive quality control and devops processes such as standard work, CI/CD, version control, code style/reviews and automated testing.
• Accommodate occasional travel and flexible work hours to communicate across time zones and ensure customer success, as needed.

You’d be a good fit with: 

• B.S. in physics, mathematics, engineering, computer science or another technical domain; or equivalent experience.
• Demonstrated prior experience working directly with clients to co-develop advanced computational modeling solutions.
• Demonstrated prior experience delivering complex innovative projects with a significant R&D component.
• Prior experience in information technology or R&D in the HCLS domain.
• Experience leading complex projects using project management tools such as GitHub, Jira, Smartsheet, etc.
• Outstanding written and verbal communication skills. Ability to lead through influence without formal authority.
• Strong commitment to customer advocacy, success and customer engagement.
• Ability to work effectively with a strong work ethic and close attention to detail. Capacity to manage a fast-paced dynamic team environment with constantly evolving roles and responsibilities.

You’d be a great fit with:

• M.S. or Ph.D in physics, mathematics, engineering, computer science or another technical domain; or equivalent experience.
• Working knowledge of quantum computing, quantum circuits and quantum software tools, e.g. Qiskit, Cirq, PennyLane.
• Demonstrated prior experience developing cloud and high-performance computing applications.
• Demonstrated prior experience transitioning first-of-a-kind software prototypes to commercial products.
• Subject matter expertise in the HCLS domain.

Location: This role will be based onsite in Gothenburg, Sweden, or Toronto, Canada.
Travel: 10% domestic and international, with a focus on visiting customers and partners
Job ID: 1401

At Tenstorrent, we build open, state of art compute for AI and RISC‑V. You will create and own our quality organization across hardware systems and custom silicon, setting the standards that let us scale fast without sacrificing reliability. This role requires regular domestic and international travel to suppliers, contract manufacturers, and Tenstorrent sites.

This role is hybrid, based out of Toronto, ON.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• 7+ years driving hardware or semiconductor quality across design, process, incoming, supplier, and systems.
• Experienced with servers, PCs, and/or PCIe cards, plus ASIC or custom silicon quality.
• Comfortable leading global CM and supplier audits and traveling frequently worldwide.
• You have experience working in companies that have transitioned from R&D to Product focused. 
• Have built a quality org and QMS from zero and can explain your design choices.

What We Need

• Build the quality team from scratch, including org design, hiring, and cross‑functional ownership.
• Own the QMS, including ISO 9001, documentation, audits, KPIs, and continuous improvement.
•  Drive Design for Quality for hardware and silicon, from bring‑up through post‑silicon validation.
•  Define manufacturing controls, FMEAs, control plans, NPI quality gates, and supplier quality programs.

What You Will Learn

• How to apply open, state of art compute to demanding hardware and silicon quality problems.
• To shape quality culture, metrics, and supplier relationships for a fast‑growing silicon company.
• How reliability data, field returns, and standards like JEDEC and IPC drive product decisions.
• To scale quality systems that support hyperscaler, cloud, and semiconductor startup customers.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We’re growing fast and hiring the talent to match, with open roles for Implementation Consultants and Analysts in Montreal and Toronto, Canada, or Raleigh, North Carolina

The Engagement Manager serves as the primary bridge between MaintainX’s sales and delivery teams, ensuring that enterprise clients fully understand what to expect from our implementation and onboarding process. This role is critical in setting the foundation for a successful partnership by clearly communicating MaintainX’s approach, methodologies, and timelines while instilling confidence in the quality and reliability of our services.

From the first client interaction through project completion, the Engagement Manager ensures that expectations are aligned, risks are mitigated early, and customers experience a smooth, transparent journey from contract to go-live.

What you'll do:

The Engagement Manager partners with the sales team during the presales process to represent MaintainX’s professional services organization and explain our client onboarding methodology. They participate in customer discovery sessions to understand business needs and use that knowledge to propose clear, achievable implementation plans that demonstrate MaintainX’s structured approach to success.

Once a customer commits to moving forward, the Engagement Manager leads the transition from sales to implementation — ensuring that all stakeholders understand project scope, timelines, responsibilities, and deliverables. They serve as a trusted advisor and single point of accountability during this critical period, helping clients navigate each step of onboarding with confidence and clarity.

Throughout the engagement, the Engagement Manager monitors delivery progress, facilitates communication between MaintainX teams and the customer, and proactively manages any changes or challenges that may arise. Their focus is on creating a positive, predictable experience that builds trust and positions MaintainX as a long-term strategic partner.

Ultimately, the Engagement Manager’s success is measured by how well clients understand and embrace the onboarding process, how accurately expectations are managed, and how confidently customers move through implementation toward successful adoption.

About you:

• 5+ years of experience in professional services, consulting, or client-facing implementation roles within SaaS or technology industries.
• Proven ability to communicate complex technical or process concepts clearly and effectively to executive and operational audiences.
• Strong presentation, facilitation, and relationship-management skills.
• Demonstrated experience managing client expectations and aligning multiple stakeholders.
• Familiarity with project management methodologies and delivery frameworks.
• Experience in manufacturing, maintenance, or industrial technology environments preferred.
• Knowledge of Industry 4.0 principles and their application in maintenance engineering, smart manufacturing, or digital transformation initiatives.
• Bachelor’s degree in Business, Engineering, or a related field (MBA or PMP certification a plus).

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. 

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CRM Campaign Manager
Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As a CRM Campaign Manager you will translate CRM and Digital Marketing strategy into concrete, scalable lifecycle programmes. You define what customers experience, when they experience it, and why, across the full customer lifecycle. This role will require adopting a customer-centric approach while working cross-functionally to develop, implement, and track the performance of CRM campaigns.

WHAT YOU’LL DO:

• Build & launch personalised customer experiences by creating and executing CRM campaigns
• Support audience segmentation and targeting efforts in partnership with various internal teams
• Ensure seamless execution & launch of CRM campaigns as owner of operational execution, including working cross-functionally on building, experimentation and deployment of campaigns
• Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests
• Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed
• Adopt an innovate-and-iterate mindset to support data-driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimization of campaigns based on learnings
• Collaborate cross-functionally and across locations with globally-dispersed team members and external partners to deliver campaigns and share-out results

WHAT YOU BRING:

• 3+ years of experience in digital marketing, preferably within CRM, marketing automation, lifecycle marketing or customer journey design
• Strong understanding of customer behaviour, lifecycle thinking, and segmentation models
• Customer-centric and hands-on individual, with demonstrated ability to manage performance against established KPIs
• Hands-on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach etc.)
• A data-informed, performance-driven mindset with strong familiarity with CRM KPIs
• Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
• Project management experience with strong sense of accountability; notable organisational skills, attention to detail, and ability to plan and prioritise
• Ability to build relationships and collaborate across all levels, functions and locations

The anticipated annual salary range for this position is $60,000 - $70,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

What is GustoPro?

GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. Learn more about GustoPro

About The Role

As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto's footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.

Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: 10 net new clients added and the firm's 30-day enablement plan complete.

You'll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You'll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.

The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.

We're looking for a true "builder" — someone who's excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.

Here's what you'll do day-to-day

• Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.
• Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.
• Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.
• Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.
• Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.
• Hold the firm's Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.
• Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.
• Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.
• Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R&D TC) are introduced as adoption deepens.
• Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.
• Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.
• Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.
• Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.

Here's what we're looking for

• 6+ years total work experience in sales, account management, or customer success, with a strong focus on enterprise clients.
• 3+ years of experience selling B2B SaaS products or managing partner relationships, ideally to accounting firms or related businesses.
• A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.
• Experience and comfort working quick sales cycles (60–90 days average).
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.
• Strong analytical and problem-solving abilities — you're a strategic thinker who can identify risk and opportunity across a portfolio.
• Ability to quickly learn our product so you are credible with prospects and partners alike.
• Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.
• Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).

Compensation

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

This is a 12 month fixed term employee contract initially, with a likelihood of extension.  

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit.

WHAT YOU’LL DO:

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Be the face of the account by liaising with clients and managing expectations
• Communicate feedback & plan and manage workloads of the team
• Ensure feedback requirements are met whilst staying true to the brand's values. 
• Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative teams and to have oversight of all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Ability to collaborate effectively with team members and clients across multiple time zones.

WHAT YOU BRING:

• Demonstrable agency experience in Client Services, preferably in an Account Supervisor/Senior Account Manager role 
• Experience delivering a broad range of multi-channel marketing communications, including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and the ability to handle complex/sensitive issues
• Experience leading others directly or as a mentor

WE OFFER

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Key Responsibilities:

• Lead the design and delivery of enterprise integrations and automation solutions across ERP, Billing, Revenue, CRM, HRIS, and related platforms.
• Define scalable integration patterns, system interfaces, API strategies, data flows, and engineering standards across enterprise applications.
• Apply an AI-first approach to solution development by identifying opportunities to improve automation, operational efficiency, insights, and engineering productivity through AI-enabled capabilities where appropriate.
• Ensure AI-enabled solutions are implemented responsibly, with appropriate governance, security, explainability, and alignment to business objectives.
• Lead system migration initiatives, including transition planning, cutover strategy, dependency mapping, risk management, and business continuity considerations.
• Drive data archival and retention strategies, ensuring compliance, accessibility, cost efficiency, and operational integrity.
• Lead system decommissioning efforts, including impact assessment, transition planning, historical data preservation, and retirement of legacy capabilities.
• Oversee the design and support of data pipelines that enable reliable movement, transformation, and availability of business-critical data across systems.
• Support business reporting and analytical needs by ensuring enterprise data is trusted, well-structured, and accessible for decision-making.
• Manage end-to-end execution of integration and platform programs, including planning, prioritization, dependency management, issue resolution, and delivery oversight.
• Define and enforce deployment, release, and rollback plans to ensure safe production changes, minimal disruption, and rapid recovery when required.
• Lead engineering resources by providing technical direction, coaching, mentorship, and performance management.
• Partner with business and technology stakeholders to translate complex requirements into practical, scalable, and maintainable solutions.
• Establish best practices for documentation, monitoring, support readiness, operational governance, and continuous improvement.
• Ensure solutions are secure, reliable, maintainable, and aligned with enterprise standards and business objectives.

Education, Experience & Technical Skills:

• 10+ years of experience in software engineering, enterprise systems, integrations, or business systems technology.
• Significant engineering management experience with strong ownership of team leadership, delivery execution, stakeholder alignment, and technical direction.
• Strong experience designing, troubleshooting, and supporting software systems such as Billing, Revenue, CRM, ERP, HRIS, and related enterprise platforms.
• Broad expertise in database technologies, including enterprise data modeling, transactional and analytical data structures, data storage, performance optimization, and data lifecycle management.
• Strong experience with scripting and automation technologies used to support integrations, operational processes, batch workloads, and platform support activities.
• Experience with reporting, analytics, and enterprise data consumption patterns, including the delivery of trusted data for operational and business insight needs.
• Deep understanding of integration patterns, APIs, middleware, event-driven and service-based architectures, and enterprise automation frameworks.
• Proven experience delivering and supporting real-time and batch integration solutions across a variety of enterprise technology environments.
• Strong experience with data pipelines, transformation processes, orchestration, and system-to-system synchronization.
• Solid understanding of software design principles and the ability to design systems at both conceptual and detailed levels.
• Experience with modern API technology stacks, including web services, service contracts, payload formats, authentication, and enterprise integration standards.
• Experience with system migration, production releases, deployment planning, rollback strategies, and operational readiness.

Leadership & Soft Skills:

• Strong stakeholder management skills with the ability to influence, negotiate, and align technology initiatives with business priorities.
• Ability to work effectively with technical experts across enterprise, digital, and business platforms.
• Proactive mindset with strong attention to detail and a high sense of ownership.
• Ability to structure teamwork, create clarity, and drive accountability.
• Strong conflict management, problem-solving, and resolution skills.
• Ability to balance strategic planning with hands-on delivery leadership.
• Strong collaboration skills across engineering, operations, data, product, and business teams.
• Demonstrated AI-first and innovation-oriented mindset, with the ability to evaluate emerging technologies pragmatically and apply them to real business problems.

What’s In It For You… 

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 
• Financial planning with 3% matching for Pension
• Competitive salary
• Annual bonus structure

For a career where you can drive our business and shape your future, apply now. 

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The base salary range for this position is CAD $100,000 – CAD 120,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Customer Success Team 

The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. 

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

About the Role

The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business.

A remote role, this person can be based anywhere in North America, ideally in the Eastern time zone.

What You’ll Do Here

Client Relationship Management:

• Serve as the primary point of contact for customers in the assigned named accounts
• Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
• Understand customer objectives and align our services to achieve those goals

Onboarding:

• Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
• Collaborate with internal teams to expedite service delivery and meet onboarding timelines

Product Adoption:

• Monitor client usage and product adoption rates
• Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential
• Address any adoption challenges with tailored solutions

Renewal and Retention:

• Develop strategies to ensure high retention rates and manage the contract renewal process
• Predict and address potential churn risks, implementing mitigation strategies as needed

Upselling and Cross-Selling:

• Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs
• Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities

Feedback Loop:

• Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement
• Act as the client's advocate within the company, ensuring their needs and concerns are addressed

Reporting and Analytics:

• Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics
• Provide regular updates to management on client health, renewal forecasts, and potential risks

What You’ll Bring to Us

• Bachelor's degree in Business, Marketing, Communications, or a related field
• Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry
• An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
• Demonstrated ability to build strong relationships and manage key customer accounts
• Proficient understanding of digital marketing services such as social media, content marketing, etc.
• Strong problem-solving skills and the ability to handle challenging client situations with grace
• Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms
• Excellent verbal and written communication skills

What We Offer 

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

S'more about the team

We’re seeking a detail-oriented and collaborative Product Operations Specialist to help drive the success of key product initiatives across our HelloFresh and Chefs Plate brands. In this role, you’ll play a vital part in ensuring our customer-facing content—both print and digital—is accurate, engaging, and aligned with brand standards. Reporting to the Manager, Product Operations, you’ll orchestrate key digital assets such as photography and menu content, partnering closely with our offshore team to ensure seamless and timely execution of weekly responsibilities.

Beyond day-to-day execution, you’ll also contribute to backlog projects that support the evolution and innovation of our brands, helping to identify and implement process improvements that drive efficiency and scalability. By collaborating across internal and global teams, your work will directly enhance the customer experience and support HelloFresh’s mission to deliver high-quality meals.

Lettuce share what this role will be responsible for

• Content & Quality Management: Oversee weekly recipe and menu content workflows, ensuring high-quality, accurate, and engaging customer-facing materials (print & digital).
• Process Optimization & Tech Support: Drive workflow efficiency by identifying and addressing operational bottlenecks in collaboration with cross-functional teams. Leverage internal tools, resolve system bugs, and support critical technical issues.
• Internal Tool Expert: Serve as a key expert in internal tools and content systems, using this expertise to support teams, optimize processes, and champion continuous improvement initiatives.
• Project & Change Management: Lead or contribute to key Product projects, including new product development (NPD), experimentation, and process rollouts. Apply change management strategies to drive efficiency and scalability.
• Cross-Functional & Global Collaboration: Act as the main point of contact for weekly operations, partnering with offshore teams and internal stakeholders. Oversee the Canadian photo briefing process to maintain consistency and content accuracy.
• Data Management & Insights: Manage recipe databases and content systems, execute data clean-up tasks, and analyze datasets to uncover insights that guide product and process decisions.
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for

• 2–3 years of experience in a fast-paced, dynamic environment (bonus points for experience or education in food, content editing, or related fields).
• Strong attention to detail—you notice the small things that others might miss.
• Excellent communication and collaboration skills; able to clearly escalate issues, work cross-functionally, and liaise with stakeholders across levels, including leadership.
• Advanced proficiency in Google Sheets, including complex formulas and data manipulation; experience building or improving internal tools and dashboards.
• Strong organizational and time management skills, with the ability to juggle multiple priorities and weekly deadlines.
• Proactive and solutions-oriented—you take ownership, anticipate challenges, and continuously look for ways to improve processes.
• Comfortable working independently, with strong critical thinking and problem-solving skills.
• Experience with SQL or a strong interest in learning is considered a valuable asset.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

The Senior Product Operations Specialist will own the operational lifecycle of product development, launch, and maintenance for HelloFresh and Chefs Plate. Reporting to the Manager, Product Operations, you will bridge the gap between strategy and execution, ensuring our Product teams operate at peak efficiency. You will be the primary driver for process scalability, enabling the organization to innovate at speed while maintaining high standards for customer-facing digital and print content.

Lettuce share what this role will be responsible for

• Cross-Functional Leadership: Proactively manage and deepen relationships with key stakeholders (HelloConnect, FSQA, etc.) to streamline the uploading, activating, and auditing of weekly recipe and menu content
• Program Management: Lead the implementation of internal tech or digital UI enhancements that impact the Canadian market by managing timelines and deliverables with internal teams and external providers.
• Operational Excellence: Act as the Canadian Superuser and subject matter expert for internal recipe/menu content systems, providing technical guidance and leading local operational updates.
• Process Innovation: Take initiative to identify, design, and implement new operational processes and project management tools that improve the scalability and effectiveness of net-new product launches.
• Data & UX Insights: Lead UX testing initiatives from setup to analysis; leverage data to measure the impact of the digital customer experience and provide actionable recommendations.
• Mentorship: Support and coach team members, fostering a culture of continuous learning and product operations domain expertise.
• All other duties, as assigned 

Sound a-peeling? Here's what we're looking for

• Experience: 3–5+ years of experience in product operations, program management, or a similar fast-paced operational role.
• Analytical Rigor: Advanced proficiency in Google Sheets and SQL is a must. You should be comfortable manipulating large datasets to drive operational decisions.
• Communication: Exceptional written and verbal communication skills, with a proven ability to manage complex cross-functional relationships and influence stakeholders.
• Proactivity & Initiative: A self-starter mindset with the ability to work independently, troubleshoot complex issues, and proactively seek out process improvements.
• Precision: An unwavering eye for detail and the organizational skills required to manage multiple high-stakes deadlines simultaneously.
• Nice-to-have: Experience using Photoshop tools and/or AI-gen image

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

The Role: Manager-In-Training (MIT)

As a Manager-in-Training, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (Responsibilities):

Unique Customer Experience:

Be proactive communicating to customer service, supply chain operations and buying as it pertains to product launches, quality issues, production delays, fulfillment, raw materials and sundries

• • Support the development of processes and communicate with forecasting support person on any concerns regarding sales, safety stocks and life cycles of new and existing products

 Unique Staff Journey:

• • Oversee Floor Supervisors to ensure staff are on-boarded and trained adequately
  • Provide direction, support, feedback, development and performance management to all room staff
  • Support the Manager to implement talent programs and ensure all roles are filled and development plans are executed
  • Find solutions to staff conflict, provide feedback, coaching, and set expectations
  • Assist in management of health and safety initiatives, claims management, and return-to-work

 Operational Excellence:

• • Assist in planning, implementation, execution and tracking of all short and long term projects
  • Support 4-month planning project creation, presentation and implementations within the room
  • Help oversee KPIs with a clear understanding of production capabilities taking volume and space into consideration through capacity modeling
  • Oversee room reports and ensure they are completed
  • Knowledgeable of all costs and revenue generated through the room

Who you are (Qualifications):

Required:

• • Current Lush employee having held their current role successful for one year
  • Previous experience working as a Floor Supervisor (seasonal or core) or equivalent manufacturing/supply chain operations management experience
  • Able to effectively manage conflict and difficult decisions as needed, using de-escalation techniques
  • An understanding of in-room operations (i.e. routings/metrics, compounding, production lines, processes)
  • Accustomed to working in a highly-seasonal, high-pressure production/distribution environment
  • Excellent problem-solving and communication skills 
  • Able to train, coach, and provide documentation as needed for staff performance development
  • Able to give and receive feedback
  • Understand how department processes contribute to the success of Key Performance Indicators (KPIs)
  • Able to navigate email, MS Office Suite, and Google programs (i.e. Sheets, Chat, Meet)
  • Reliable, consistent attendance, punctual and dependable
  • Commitment to abiding by and overseeing health & safety regulations
  • Commitment to abiding by and overseeing quality and good manufacturing practices
  • Able to demonstrate organizational skills (i.e. note taking and follow-ups)
  • Awareness and commitment towards change management
  • Awareness and commitment towards DEIB efforts
  • Comfortable with reading, writing, and speaking English in order to communicate with peers and leadership on all platforms (i.e. in person, via email, via Google/Teams chat)
  • Comfortable with presenting and public speaking 

 Preferred:

• • Experience in production planning and inventory control
  • 3+ years of progressive leadership and people management experience
  • Capable of performing basic payroll functions
  • Demonstrated success in achieving KPIs
  • Cross-functional manufacturing and/or supply chain operations experience
  • Understanding of all processes and legislations required to ensure safe working practices
  • Understanding of ERP systems (AX), production planning processes, and software programs
  • Have completed conflict resolution and de-escalation training

How to Apply: Submit resume and complete application questions

Apply by: Tuesday, May 12, 2026, 10:00 AM EST (no late submissions to maintain the integrity of our process)

Need help? Email: Shazia at sbaig@lush.com

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer. 

Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

OVERVIEW

ALO is seeking a brand-new Regional Asset Protection Manager to lead and scale our Asset Protection (AP) and Health & Safety function across Canada. This role will be based out of Toronto, Ontario.

This pivotal role will support the brand’s mission to elevate mindfulness and movement by safeguarding our sanctuaries, teams, and assets. Partnering with regional AP counterparts in the United States, Europe, and APAC, as well as the Director of Asset Protection & Safety, you will help design and implement region-specific strategies rooted in data analysis, technology, compliance, and field engagement. This role will support a retail portfolio across multiple Canadian markets.

RESPONSIBILITIES  

Asset Protection

• Analyze stock loss and shrinkage data across multiple sites and partner with Retail Operations to develop and execute strategies mitigating internal and external theft, fraud, and operational errors.
• Lead site-specific assessments for high-risk or high-loss locations and deliver action plans that reduce exposure and improve compliance.
• Investigate suspected internal and external incidents including organised retail crime (ORC), fraud, and employee misconduct using exception-based reporting, analytics, and available technology.

Operational Security Oversight

• Conduct thorough site risk assessments and vulnerability reviews in compliance with Canadian federal, provincial, and local safety and security regulations.
• Partner with global leadership to pilot and implement security technologies and operational enhancements tailored to Canadian market needs.
• Manage physical security infrastructure, including CCTV, alarm systems, access controls, and key/safe protocols, ensuring compliance with privacy and surveillance laws (e.g. PIPEDA and applicable provincial legislation).
• Oversee third-party security providers, including guard force management, contract execution, post orders, and service level compliance to ensure safety, brand alignment, and cost efficiency.
• Optimise the deployment of external security resources based on risk levels, location needs, foot traffic, and regional events.

Health & Safety Compliance

• Champion adherence to occupational health and safety legislation across all retail locations in line with federal and provincial laws (e.g. Ontario Occupational Health and Safety Act and equivalent provincial statutes).
• Conduct regular audits and partner with store teams and People & Culture to improve safety training, incident reporting, and overall risk management.
• Ensure sanctuaries maintain a high standard of workplace safety, employee wellbeing, and regulatory compliance.

Incident Response & Case Management

• Respond to critical incidents such as theft, violence, protest activity, vandalism, or emergencies, maintaining situational awareness across Canada.
• Oversee investigations to ensure they are conducted lawfully, ethically, and in partnership with People & Culture and Legal teams.
• Coordinate with law enforcement, legal advisors, insurers, and security vendors to resolve incidents and prevent recurrence.

Field Engagement & People Development

• Coach and support store teams on Asset Protection awareness, safety protocols, and operational discipline.
• Deliver training for new store openings and existing locations with a focus on risk reduction and a strong culture of safety.
• Manage regional third-party security vendors, post orders, and service levels.

Reporting & Compliance

• Deliver structured reporting (monthly, quarterly, annually) on AP trends, KPIs, safety metrics, and incident outcomes to inform strategic decisions.
• Ensure compliance with all local licensing, employment, and privacy laws related to security services and safety programs.
• Remain informed of evolving legal, political, environmental, and social risks that could impact business continuity and employee safety across Canada.

Additional Duties

• Perform other responsibilities, tasks, and assignments as requested, required, or deemed necessary by leadership to support the business and brand mission.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of experience in retail loss prevention, law enforcement, private security, risk management, or occupational health & safety.
• Minimum 5 years of field-based, multi-site Asset Protection or Loss Prevention experience within Canada or comparable markets.
• Minimum 2 years of leadership experience overseeing multi-site operations and/or third-party vendor performance.
• Strong understanding of Canadian occupational health & safety legislation and privacy regulations.
• Exceptional interpersonal, investigative, and analytical skills; able to communicate effectively with all levels of leadership and external partners.
• Demonstrated ability to influence cross-functionally in a fast-paced, scaling retail environment.
• Technologically proficient in MS Office, RFID, CCTV platforms, POS reporting tools, and case management software.
• Willingness and ability to travel extensively across Canada, including evenings and weekends as needed.
• Fluency in English required; French proficiency preferred.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking an exceptional Senior Director, Strategic Finance to join our leadership team, reporting to the Head of FP&A. This leader will serve as the senior finance partner across several of Lyft's critical business lines: Ads, Lyft Business, and Marketing. This leader will be driving strategic financial decision-making through advanced analytics, consumer tech expertise, and proven ROI frameworks.

This role demands a finance leader with deep experience with lifecycle marketing & LTV who can be a self-starter and translate complex business dynamics into actionable insights and drive measurable performance.

Responsibilities:

Strategic Finance & Business Partnership

• Lead comprehensive financial planning, budgeting, and forecasting for Ads, Lyft Business, and Marketing, including revenue modeling, contract optimization, marketing investment planning, and scenario analysis.
• Partner directly with senior business leaders as their primary finance counterpart, shaping investment cases, challenging assumptions, and ensuring financial rigor in decision-making.
• Own the consolidated financial narrative for these growth businesses in earnings prep, board materials, and CFO/CEO reviews - translating early-stage business performance into a credible story for internal and external audiences.
• Drive forecast updates and quarterly business reviews with sophisticated analysis of business performance across all three LOBs, including WoW and MoM variance analysis, R&O framing, and forward-looking commentary.
• Drive scenario planning and sensitivity analysis to support strategic decisions around new ad products, Lyft Business vertical expansion (e.g., NEMT, dealerships), and marketing channel mix optimization.
• Lead long-term planning for these businesses, including capital allocation recommendations, headcount investment frameworks, and multi-year revenue build models.

• Build, manage, and develop a high-performing Strategic Finance team. Coach and develop Finance talent - not just manage, but actively raise the analytical bar.
• Establish best-in-class financial processes across businesses at different maturity levels
• Foster a culture of analytical depth, intellectual honesty, and proactive business partnership. The team should surface insights before being asked and challenge the business when the numbers don't support the narrative.

Experience:

• 12+ years of progressive FP&A or strategic finance experience, with at least 8+ years in technology companies — preferably in marketplace, platform, advertising, or network-effect businesses.
• Direct experience supporting an advertising or media business. You understand CPM/CPC economics, ad inventory management, sell-through rates, advertiser pipeline dynamics, and the margin profile of a platform ad business. Experience at a company building an ads business on top of an existing consumer platform is ideal.
• Deep experience with growth/performance marketing finance. You've built or managed CAC/LTV frameworks, set channel-level budget guardrails, evaluated incrementality, and partnered with growth teams on spend optimization. You understand that marketing dollars in a marketplace business have second-order effects on supply/demand balance.
• Extensive track record of building and leading high-performing FP&A teams in fast-growth environments, including hiring and developing finance talent.
• Strong executive presence with experience presenting to C-suite leadership. You can walk into a room with the CFO, defend a marketing investment case or challenge an overly optimistic revenue forecast, and be respected for both.
• Outstanding communication skills with the ability to translate complex financial concepts for diverse audiences, from business operators to the earnings prep team.

Strongly Preferred:

• Experience at a two-sided marketplace where you've had to account for supply/demand interdependencies in financial planning, where a rider acquisition investment changes driver utilization, ETAs, and pricing.
• Experience supporting businesses from start-up to scale. Big enough to matter to the P&L and the earnings narrative, but young enough that the forecasting models and financial infrastructure are still being built.
• Familiarity with revenue recognition nuances across business models
• Comfort operating across geographically distributed teams.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval).
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
  Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the Lyft Toronto office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $266,000 - $332,500. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. 

This a new role.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We're seeking an experienced Senior TechOps Program Manager to drive high-impact, high-value initiatives that propel Lyft forward. The ideal candidate will partner cross-functionally with business leaders and technology delivery teams, serving as the critical connection point that ensures our organization moves with unified purpose and measurable impact.

If you are a candidate who has the vision of what could be, who has the ability to cultivate relationships, and a bias for driving impact, then you may be the ideal person for this position. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds. 

Responsibilities:

• Lead end-to-end program delivery for complex, multi-year initiatives such as financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), IT infrastructure transformations (network engineering, systems engineering, identity management, and/or IT service management), privacy compliance programs (GDPR, CCPA), and security implementations
• Execute strategic planning sessions and cross-functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives
• Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision-making
• Orchestrate cross-functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery
• Drive enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning
• Proactively manage program risks and dependencies, implementing course corrections and executive stakeholder communications to keep initiatives on track
• Partner with finance and strategy teams to manage program budgets, track ROI, and optimize resource allocation across the technology portfolio

Experience:

• 8+ years executing complex transformation programs in operations, consulting, strategy, or enterprise technology
• 6+ years leading enterprise technology program delivery, with demonstrated experience in ERP implementations (Oracle Financials) and post acquisition (M&A) technology integrations
• Ideal candidate also has experience supporting one of the following: HCM platforms (Workday, Greenhouse),  CRM rollouts (Salesforce), IT infrastructure and operations (network engineering, systems engineering, identity management, endpoint/MDM management, SaaS and collaboration platform migrations, and/or IT service management), security tool deployments, or privacy compliance initiatives
• Proven track record executing full-cycle transformations from business case development through implementation, change management, and operational handoff
• Experience leading privacy and security programs such as GDPR/CCPA compliance, security framework implementations, identity management systems, or data governance initiatives
• Experience leading enterprise-wide AI and automation initiatives by identifying high-impact generative AI opportunities to optimize processes and drive a culture of continuous operational excellence
• Strong executive communication skills with ability to manage up to C-level stakeholders and translate complex technical and regulatory requirements into business impact
• Demonstrated experience managing technology vendors, complex procurement processes, and success managing technology budgets exceeding $1M annually
• Track record coordinating cross-functional teams across IT, Engineering, Security, Privacy, Compliance, Finance, HR, and business operations
• Strong business acumen with the ability to identify strategic needs, lead all aspects of planning, and generate alignment with key business partners
• Forward-thinking strategist with proven success in translating strategy to tactical plans with high-quality execution and delivery.
• An empathetic leader style and a strong sense of self-awareness

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $122,000 - CAD $152,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We are seeking a Tech Ops Program Manager to drive delivery of high-impact initiatives across Corporate Engineering, IT, Privacy and Security. The ideal candidate is a strong executor who partners with technical teams, cross functional partners, and business leaders, manages program governance end-to-end, and ensures technical solutions connect to business outcomes.

Responsibilities:

• Execute end-to-end program delivery for technology initiatives such as IT infrastructure  transformations (network engineering, systems engineering, identity management, and/or IT service management), financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), privacy compliance programs (GDPR, CCPA), and security implementations
• Support and contribute to strategic planning sessions and cross-functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives
• Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision-making
• Coordinate cross-functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery
• Support enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning
• Partner with finance and strategy teams to manage program budgets and track ROI 

Experience:

• 4+ years leading enterprise technology program delivery, with demonstrated experience in IT infrastructure and operations (network engineering, systems engineering, identity management, endpoint/MDM management, SaaS and collaboration platform migrations, and/or IT service management) 
• Ideal candidate also has experience supporting one of the following: M&A technology integrations,  HCM platforms (Workday, Greenhouse),  ERP implementations (Oracle Financials, Anaplan), CRM rollouts (Salesforce), security tool deployments, or privacy compliance initiatives
• Experience executing full-cycle technology transformations from design through implementation, change management, and operational handoff
• Strong executive communication skills with ability to support executive level communications and translate complex technical and regulatory requirements into business context 
• Demonstrated experience managing technology vendors, and experience tracking and reporting on program budgets in partnership with finance stakeholders
• Track record coordinating cross-functional teams across IT, Engineering, Security, Privacy, Finance, People, and data operations
• Business acumen with the ability to support planning discussions and contribute recommendations that align with key business partner needs
• Ability to understand strategic goals and translate them into tactical execution plans
• Support AI and automation initiatives by identifying opportunities to leverage AI for process optimization and continuous improvement

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $96,000 - CAD $120,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

TripArc connects travel advisors to a broad network of supplier content, including tours, activities, and experiences sourced through Destination Management Companies (DMCs). DMCs are specialist operators that curate and deliver local experiences in a given destination — think guided tours, transfers, excursions, and curated itineraries. TripArc aggregates content from multiple DMC suppliers through a centralized integration layer, normalizing supplier data into a consistent format that advisors can search, quote, and book through the platform. The Technical Product Owner in this role will own the product backlog for this aggregation work, managing how new DMC supplier APIs are evaluated, onboarded, and mapped into TripArc's internal data model.

The Technical Product Owner is solely responsible for maintaining the Product Backlog at a pod level, using input from the Senior Product Manager, the development team, the Solutions & Support team, procurement, and supplier partners to prioritize and communicate backlog items ahead of all Scrum ceremonies. They ensure the Product Backlog is visible, transparent, and understood at all times. Even where responsibilities such as technical ticket writing are delegated to a developer lead or architect, the Product Owner remains accountable for the outcome.

Working within the Trifecta (Product, UX, Development) model, the Technical Product Owner anticipates the needs of stakeholders across the organization, including those not directly involved in day-to-day delivery, and ensures that all requests for backlog changes are evaluated and approved through them.

Key Responsibilities

• Conduct needs assessments with internal stakeholders — including the Senior Product Manager, Solutions & Support, and Procurement to identify business requirements and translate them into features or user stories
• Evaluate new supplier and aggregator API documentation independently; identify field mapping gaps against TripArc's internal data model and produce structured integration specifications for the development team
• Collaborate with the architect and technical lead on API contract decisions, authentication patterns, rate limiting, and resilience considerations
• Determine scope and prepare requirements documents for integration projects to ensure business and technical requirements are understood and accepted by stakeholders
• Create and manage the Product Backlog, including prioritization, grooming, and communication to the pod ahead of all Scrum ceremonies
• Use tools such as Postman to test and validate API endpoints and responses prior to handing off to the development team
• Review and contribute to OpenAPI/Swagger specifications in support of integration design decisions
• Write acceptance criteria and user stories with sufficient technical detail to eliminate ambiguity for the development team
• Prepare detailed flow charts and diagrams outlining system capabilities and integration processes
• Liaise with external supplier and aggregator partners on API availability, onboarding requirements, and technical queries
• Coordinate with the Solutions & Support team and other internal stakeholders to ensure integration changes are understood and supportable
• Investigate and analyze problems, business processes, and requirements in order to recommend appropriate solutions
• Document system problems, integration decisions, and resolutions for future reference
• Support the Senior Product Manager in the product roadmap process and long-term integration planning
• Prepare and facilitate planning and refinement ceremonies within the Scrum team

Key Skills / Experience

• Bachelor's degree in Business, Information Science, Computer Science, or a related field; a
  combination of education and suitable work experience will be considered
• 3–5 years of experience in a Product Owner, Technical Business Analyst, or integration focused product role
• Demonstrated experience reading and interpreting REST API documentation and mapping responses against an internal data model
• Hands-on experience using Postman or equivalent tooling for API testing and validation
• Working knowledge of OpenAPI/Swagger specifications, including the ability to review and contribute to API contract documents
• Experience producing structured integration specifications or technical requirements documents that engineering teams can act on directly
• Familiarity with aggregator or multi-supplier integration patterns, including supplier normalization, availability caching, and booking and cancellation flows
• Strong backlog management and prioritization skills with experience facilitating Scrum ceremonies
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
• Skilled in structured business analysis on medium to large integration projects
• Excellent organization, planning, and written and verbal communication skills 
• Experience in the travel industry is an asset; equivalent experience in e-commerce, logistics, fintech, or marketplace platform integration will be considered

Cultural Fit

• Thrives working in a technology and KPI-driven organization
• Able to thrive in an entrepreneurial environment
• Highly functional in a fast-paced, constantly changing workplace — building plans through iterations based on what is and is not working
• Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners — people who are smart, low ego, and accountable for their results. We all play a part in the success of the company and are proud of what we do!

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation base for this position is starting at $100,000 CAD.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

TripArc connects travel advisors to a broad network of supplier content, including tours, activities, and experiences sourced through Destination Management Companies (DMCs). DMCs are specialist operators that curate and deliver local experiences in a given destination — think guided tours, transfers, excursions, and curated itineraries. TripArc aggregates content from multiple DMC suppliers through a centralized integration layer, normalizing supplier data into a consistent format that advisors can search, quote, and book through the platform. The Technical Product Owner in this role will own the product backlog for this aggregation work, managing how new DMC supplier APIs are evaluated, onboarded, and mapped into TripArc's internal data model.

The Technical Product Owner is solely responsible for maintaining the Product Backlog at a pod level, using input from the Senior Product Manager, the development team, the Solutions & Support team, procurement, and supplier partners to prioritize and communicate backlog items ahead of all Scrum ceremonies. They ensure the Product Backlog is visible, transparent, and understood at all times. Even where responsibilities such as technical ticket writing are delegated to a developer lead or architect, the Product Owner remains accountable for the outcome.

Working within the Trifecta (Product, UX, Development) model, the Technical Product Owner anticipates the needs of stakeholders across the organization, including those not directly involved in day-to-day delivery, and ensures that all requests for backlog changes are evaluated and approved through them.

Key Responsibilities

• Conduct needs assessments with internal stakeholders — including the Senior Product Manager, Solutions & Support, and Procurement to identify business requirements and translate them into features or user stories
• Evaluate new supplier and aggregator API documentation independently; identify field mapping gaps against TripArc's internal data model and produce structured integration specifications for the development team
• Collaborate with the architect and technical lead on API contract decisions, authentication patterns, rate limiting, and resilience considerations
• Determine scope and prepare requirements documents for integration projects to ensure business and technical requirements are understood and accepted by stakeholders
• Create and manage the Product Backlog, including prioritization, grooming, and communication to the pod ahead of all Scrum ceremonies
• Use tools such as Postman to test and validate API endpoints and responses prior to handing off to the development team
• Review and contribute to OpenAPI/Swagger specifications in support of integration design decisions
• Write acceptance criteria and user stories with sufficient technical detail to eliminate ambiguity for the development team
• Prepare detailed flow charts and diagrams outlining system capabilities and integration processes
• Liaise with external supplier and aggregator partners on API availability, onboarding requirements, and technical queries
• Coordinate with the Solutions & Support team and other internal stakeholders to ensure integration changes are understood and supportable
• Investigate and analyze problems, business processes, and requirements in order to recommend appropriate solutions
• Document system problems, integration decisions, and resolutions for future reference
• Support the Senior Product Manager in the product roadmap process and long-term integration planning
• Prepare and facilitate planning and refinement ceremonies within the Scrum team

Key Skills / Experience

• Bachelor's degree in Business, Information Science, Computer Science, or a related field; a
  combination of education and suitable work experience will be considered
• 3–5 years of experience in a Product Owner, Technical Business Analyst, or integration focused product role
• Demonstrated experience reading and interpreting REST API documentation and mapping responses against an internal data model
• Hands-on experience using Postman or equivalent tooling for API testing and validation
• Working knowledge of OpenAPI/Swagger specifications, including the ability to review and contribute to API contract documents
• Experience producing structured integration specifications or technical requirements documents that engineering teams can act on directly
• Familiarity with aggregator or multi-supplier integration patterns, including supplier normalization, availability caching, and booking and cancellation flows
• Strong backlog management and prioritization skills with experience facilitating Scrum ceremonies
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
• Skilled in structured business analysis on medium to large integration projects
• Excellent organization, planning, and written and verbal communication skills 
• Experience in the travel industry is an asset; equivalent experience in e-commerce, logistics, fintech, or marketplace platform integration will be considered

Cultural Fit

• Thrives working in a technology and KPI-driven organization
• Able to thrive in an entrepreneurial environment
• Highly functional in a fast-paced, constantly changing workplace — building plans through iterations based on what is and is not working
• Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners — people who are smart, low ego, and accountable for their results. We all play a part in the success of the company and are proud of what we do!

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation base for this position is starting at $100,000 CAD.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

Job Summary

The Sourcing Director – Critical Components is responsible for developing and executing global sourcing strategies to secure high-quality, cost-effective critical components and materials. This role ensures supply chain continuity, minimizes risk, and drives innovation by leveraging market analysis, supplier relationship management, and advanced negotiation tactics. The manager collaborates with cross-functional teams to align procurement activities with organizational goals, optimize procurement processes, and enhance supplier relationships.

Key Responsibilities:

• Strategic Sourcing: Develop and implement comprehensive sourcing strategies for critical components, aligning with long-term business objectives and ensuring competitive advantage.
• Supplier Management: Build and maintain strong relationships with key suppliers, conduct regular performance reviews, and manage contracts to ensure terms are met and risks are mitigated.
• Cost Optimization: Identify opportunities for cost reduction, quality improvement, and process efficiency through market analysis and innovative sourcing solutions.
• Risk Management: Monitor supply chain risks, diversify supplier base, and implement contingency plans to ensure uninterrupted supply of critical components.
• Cross-Functional Collaboration: Work closely with finance, operations, legal, and engineering teams to harmonize procurement activities with overall corporate strategy.
• Commodity & Component Expertise: Oversee commodity management, finished goods, and component sourcing, with a focus on critical and high-impact materials.
• Process Standardization: Provide guidance on standardized RFP/bid and contract processes, ensuring compliance and best practices across the organization.
• Performance Metrics: Track and report on key performance indicators related to cost savings, quality, delivery, and supplier performance.

Qualifications & Skills:

• Education: Bachelor’s degree in Business, Supply Chain Management, Engineering, or related field; Master’s degree or MBA preferred.
• Experience: 10+ years in sourcing, procurement, or supply chain management, with at least 3 years at a senior level in a multinational environment.
• Industry Knowledge: Deep understanding of manufacturing processes, import sourcing practices, and global supply chain dynamics.
• Skills: Strong negotiation, analytical, leadership, and communication skills. Proficiency in contract law, market analysis, and supplier relationship management.
• Technical: Experience with LEAN manufacturing, supply management, and procurement software/tools.

Preferred Competencies:

• Ability to interpret complex data and drive data-informed decision-making.
• Track record of driving cost efficiencies and process improvements in procurement.
• Experience in managing international supplier relationships and global sourcing initiatives.

Location: Sunnyvale, CA

The base salary range for this position is $200,000 to $240,000 annually.  Actual compensation may include bonus and/or equity, and will be determined based on factors such as experience, skills, and qualifications.

About the Role:

Site Reliability Engineering (SRE) at Tubi is not a traditional operations team. We are a software engineering organization that applies a developer's mindset and toolkit to the challenges of building and running large-scale, distributed systems. Our mission is to engineer resilience from the ground up, enabling our product teams to innovate rapidly while ensuring our users have a stellar experience. We own the availability, latency, performance, and capacity of our platform, and we achieve our goals through a culture of data-driven decision-making, blameless learning, and relentless automation.

We are seeking an experienced and visionary Senior SRE Manager to lead and grow our newly built Site Reliability Engineering team. You are more than a people manager or a tech lead; you are the strategic leader responsible for architecting our reliability roadmap. You will build and mentor a team of talented engineers, foster a culture of blameless learning and continuous improvement, and champion the engineering practices that allow us to balance rapid innovation with rock-solid stability. You will be a key influencer in our engineering leadership, partnering with peers across the organization to ensure reliability is a shared responsibility and a core tenet of our engineering culture.

What You'll Do:

• Team Leadership & Mentorship:
  • Lead, mentor, and grow a team of Site Reliability Engineers. Foster a culture of innovation and technical excellence where engineers feel empowered to do their best work. Provide personalized coaching, create professional development plans, and guide the careers of senior and emerging talent within the team.
  • Establish equitable, sustainable on-call practices (including global coverage where applicable) that protect focus time and avoid burnout.
  • Define team rituals - runbook reviews, game days, and incident retros - that reinforce quality and learning.
• Strategic Planning & Vision: Define and drive the multi-year technical strategy and vision for Tubi’s observability, and automation platforms. Partner with infra lead to align Tubi’s infrastructure & SRE roadmap. Partner with tech leaders to align the SRE roadmap with business objectives. Champion a data-driven approach to reliability, using Service Level Objectives (SLOs) and error budgets to facilitate productive conversations about risk and feature velocity.
• Operational Excellence & Incident Management: 
  • Own the end-to-end availability, performance, and efficiency of our critical user-facing services. Evolve our incident response practice to reduce Mean Time to Resolution (MTTR) and Mean Time Between Failures (MTBF). Champion a rigorous, blameless, and data-driven post-mortem culture to ensure we learn from both successes and failures, driving eng teams for systemic fixes and automation to prevent the recurrence of incidents.
  • Streamline and improve our existing processes and practices, and collaborate with other teams to enhance our production release standards by improving current processes.
  • Define and tune a 24×7 on-call rotation for low noise and fast response; act as executive escalation partner during major incidents.
  • Own disaster-recovery strategy (playbooks, failover drills, recovery simulations) and track SLO gaps with time-bound remediations.
• Financial & Vendor Management: Own the SRE budget, tooling, and headcount. Manage relationships with key third-party vendors for our observability and SRE related AI platforms, work with infra lead and finance team for contract negotiations and ensure we derive maximum value from our investments.
• Cross-Functional Collaboration: Act as a key influencer and strategic partner to leaders in Software Engineering, Product Management, and Infra/Sec. Drive the adoption of SRE best practices and principles throughout the organization, ensuring new services are designed for reliability, scalability, and observability from day one.
• The AI Mandate: Building the Future of Observability with AI. You will not just manage a team that uses AI; you will lead the charge in building an AI-native SRE function. This is a strategic mandate that requires a forward-thinking leader who understands both the potential and the pitfalls of integrating intelligent systems into critical operations. This includes:
  • AIOps Strategy Development: Developing and executing the strategy for integrating AIOps and machine learning into our observability stack. Your goal will be to move the team from a reactive monitoring posture to one of predictive maintenance and automated anomaly detection, fundamentally changing how we ensure reliability.
  • Accelerating Automation with AI: Championing the effective and responsible use of AI-assisted coding tools (e.g., Claude Code, Cursor) within the SRE team. You will set the standards and practices to leverage these tools to accelerate the development of automation, operational tooling, and infrastructure code.
  • Building the Business Case: Building the techno-economic case for new AI tooling, managing vendor relationships, and ensuring the cost-effective and secure implementation of these powerful systems. You must be able to articulate the ROI of these investments in terms of reduced downtime, improved operational efficiency, and faster incident resolution.
  • Fostering Critical AI Literacy: Fostering a culture that can critically evaluate, debug, and learn from the outputs of AI systems. This involves extending our blameless post-mortem philosophy to AI-driven actions and recommendations, ensuring that the team remains in control and understands the "why" behind automated decisions.

Your Background:

• 8+ years of experience in a technical field, with at least 3+ years in an engineering leadership position managing SRE, DevOps, or Production Engineering teams.
• A deep, principled understanding of SRE tenets, including Service Level Indicators (SLIs), SLOs, error budgets, toil reduction, and capacity planning.
• Exceptional communication, negotiation, and influencing skills, with the ability to articulate complex technical concepts and strategies to both technical and non-technical stakeholders at all levels of the organization.
• A strong technical background as a hands-on software engineer or site reliability engineer prior to moving into management. Deep knowledge of AWS services (especially networking, IAM, EKS, ALBs/NLBs, Route 53, CloudWatch). Proven experience with Kubernetes in production (EKS preferred), including service exposure, networking, and availability engineering.
• Hands-on familiarity with modern SRE tools and technologies, including Infrastructure as Code (e.g., Terraform, Ansible), container orchestration (Kubernetes), observability platforms (e.g., Prometheus, Grafana, Datadog, Splunk), and incident tooling (e.g., PagerDuty, FireHydrant), deployment-safety tooling (e.g., Argo Rollouts, LaunchDarkly), and observability standards (e.g., OpenTelemetry).

#LI-BT1

#LI-Hybrid 

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

One of our product principles at Upwork is to make our customers win big. As a Principal Product Manager, Growth, you will shape and drive the end-to-end growth strategy across the client lifecycle, spanning acquisition, onboarding, activation, retention, and monetization for both enterprise and non-enterprise segments. This role carries General Manager level business ownership without people management responsibility. You will operate with broad autonomy, influence cross-functional partners, and drive measurable business impact at scale.

You will identify and develop new growth levers while optimizing existing ones, balancing short-term experimentation with long-term platform health. Your work will directly influence revenue expansion, client success, and durable marketplace growth.

Responsibilities

• Define and execute a comprehensive product-led growth strategy across the client lifecycle, aligning initiatives to measurable business outcomes such as activation rate, retention, and revenue growth.

• Own critical growth metrics end-to-end, proactively identifying risks, surfacing tradeoffs, and driving cross-functional alignment to achieve sustained impact.

• Lead high-velocity experimentation by designing, prioritizing, and scaling experiments that unlock new acquisition, onboarding, and monetization levers.

• Partner closely with Engineering, Design, Data Science, Marketing, and Sales to translate insights into shipped product experiences that improve client outcomes.

• Leverage qualitative and quantitative data to uncover systemic friction points and architect solutions that improve the holistic customer experience.

• Apply AI tools to accelerate research, synthesize insights, draft product artifacts, and evaluate experimentation results, refining outputs for accuracy and business relevance.

• Influence company-wide strategy by articulating clear narratives, writing high-quality product documents, and aligning senior stakeholders around growth priorities.

What it takes to catch our eye

• Demonstrated experience owning and scaling product-led growth strategies in a SaaS or marketplace environment, with measurable impact on acquisition, activation, retention, or monetization.

• Strong business acumen with the ability to think holistically about lifecycle economics, tradeoffs, and long-term platform health.

• Proven ability to influence cross-functional teams and drive alignment on complex, ambiguous initiatives without formal authority.

• High analytical fluency with experience using experimentation frameworks, data analysis, and structured problem solving to inform decisions.

• Capable-level AI proficiency, including using AI tools to synthesize research, refine product strategy documents, support experimentation design, and critically evaluate outputs for quality and accuracy.

Come change how the world works.

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

We are seeking a Principal Product Manager to lead the strategy and evolution of our Business Plus offering for small and mid-sized businesses. This is a high-impact individual contributor role where you will define how growing clients transition from transactional hiring to managing ongoing, multi-project work across teams. You will operate at the intersection of product, growth, and monetization, shaping end-to-end experiences that deliver meaningful customer value while driving durable revenue outcomes.

This role is ideal for a builder who thrives in ambiguity, operates with a GM mindset, and is motivated by owning outcomes end-to-end. You will take undefined problem spaces and turn them into shipped products, balancing long-term vision with near-term execution. As a domain leader, you will influence company direction, partner deeply across functions, and remain close to the work, ensuring strategy translates into measurable impact at scale.

Responsibilities

• Define and drive long-term product strategy for SMB and Business Plus offerings, delivering measurable improvements in adoption, retention, and revenue growth

• Own and evolve the end-to-end product roadmap, translating ambiguous opportunities into shipped, high-impact features that improve multi-project workflows

• Establish and operationalize success metrics such as adoption, expansion, and monetization, using data to continuously refine product direction and priorities

• Lead cross-functional initiatives across engineering, analytics, research, and go-to-market teams to deliver scalable product experiences aligned to customer needs

• Shape pricing and packaging strategies, developing clear value propositions that increase conversion and willingness to pay across segments

• Drive experimentation strategy, including A/B testing and pricing experiments, to generate validated learnings that inform product and growth decisions

• Influence senior stakeholders through clear product vision, structured communication, and consistent delivery of high-quality, business-critical outcomes

What it takes to catch our eye

• Demonstrated track record of owning and shipping 0 to 1 or highly ambiguous products that deliver meaningful business impact in growth, monetization, or platform environments

• Strong product judgment with the ability to balance customer needs, business goals, and technical constraints while operating with high autonomy

• Experience building in marketplace, labor marketplace, or SaaS environments, with an understanding of multi-sided dynamics and scaling challenges

• Data-driven approach to product development, with fluency in analytics, experimentation, and using insights to guide strategy and execution

• Ability to integrate AI into product and decision-making workflows, using it to accelerate insight generation, refine strategy, and improve outcomes through iteration

Come change how the world works.

Upwork is establishing an operational hub in Toronto, Canada. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require. 

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice and the Applicant Privacy Addendum (Canada). 

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

We are looking for an experienced and strategic Product Manager to craft and drive product capabilities for our Tax Compliance products. Compliance is very integral to our business, and it is important that we build for compliance on both sides of our marketplace (client and talent) in a manner that is pragmatic – compliant and upholds the customer experience. We believe that great customer experience starts with robust platform capabilities. And hence this senior product manager will influence the full stack - from platform to user experience. Developing products to support multiple geographies carries with it many challenges. The ideal candidate will have to think and build modularly to enable and drive global compliance and go-to-market efficiency. Due to the interconnectedness of Tax products, this role requires a thoughtful product manager who can proactively collaborate with various product and cross functional leaders.

Your Responsibilities:

• Translate marketplace requirements into generic and tax platform capabilities that encompass core product platforms and associated customer experiences. Putting the customer first, solve for Tax compliance with business pragmatism

• Actively partner with a variety of Upwork teams, including design, engineering, marketing, legal, accounting, and finance on new products, initiatives, and global expansions of existing products

• Lead the tax aspects for the end-to-end full life cycle of product deployment, including but not limited to design review, testing, launch, tax functionality, reporting, and compliance

• Support a broad range of teams such as Community, Customer Support, Financial Risk & Compliance, Trust & Safety, and others to address product needs and user queries as it relates to tax issues

• Build a deep understanding of Upwork’s business model and various products, understanding key tax positions, issues, and obligations

What it takes to catch our eye:

• Strong product management experience. Working in a marketplace business environment, building compliance products (tax or otherwise), product platforms is preferred 

• Conversant with modern day technologies and user experience principles required to bring product solutions to market, at scale and globally

• Drive and willingness to go above and beyond with a strong work ethic

• Balances technical and commercial savvy; able to communicate what is possible and what will have the biggest impact on the business

• Strong interpersonal skills; able to effectively influence a wide range of collaborators all across the organization

• Knowledge of tax compliance would be a plus but not mandatory. This person will work closely with functional tax subject matter leads who will bridge the tax expertise

Come change how the world works.

Upwork is establishing an operational hub in Toronto, Canada. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require. 

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice and the Applicant Privacy Addendum (Canada). 

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at upwork.com and follow on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at go-lifted.com and follow on LinkedIn.

Social is a critical growth lever for Upwork. This Senior Manager, Social Media role represents a step-change opportunity to define Upwork’s social vision, elevate how the brand participates in culture, and drive measurable discovery and engagement with new audiences. This role blends bold creative judgment with strong operational leadership, balancing social-first storytelling with performance accountability.

This is a people manager role overseeing a team of social media managers, contractors, and agency partners. You will own social strategy end to end, from annual planning through day-to-day execution, with accountability for brand impact, audience growth, and downstream business outcomes. You will stay close enough to the work to shape narratives, creative quality, and executive-ready communication, while enabling the team to operate with clarity, confidence, and sustainable pace.

Responsibilities

• Own and evolve Upwork’s social media strategy, translating brand positioning and business priorities into clear annual and quarterly plans with defined success metrics.
• Define how social drives discovery, relevance, and credibility with non-followers by setting a strong point of view on platforms, formats, and cultural moments that matter most.
• Lead, coach, and develop an established team of social media managers and hybrid contributors, raising the bar on strategic thinking, creative standards, and operating rigor.
• Establish clear goals, performance expectations, and development plans, using consistent feedback loops to support growth and accountability.
• Build a test-and-learn culture where experimentation across content, formats, messaging, and distribution is expected, documented, and shared to improve outcomes over time.
• Ensure social content is creatively strong, culturally relevant, platform-native, and performance-minded, with clear measurement tied to reach, engagement, and downstream impact.
• Partner closely with Brand, Content, Communications, SEO, Influencer Marketing, and Paid Media teams to amplify social programs and maximize cross-channel impact.
  
  

What it takes to catch our eye

• 8+ years leading organic social at scale (brand or agency), owning always-on strategy and execution for at least one primary channel, with a proven ability to drive discovery, engagement, and cultural relevance through social-first work.
• Strong creative and editorial judgment with a performance mindset, translating insights, trends, and data into platform-native storytelling through testing, experimentation, and continuous optimization.
• Deep understanding of social platforms and formats, with particular strength on LinkedIn and YouTube, and experience speaking to both B2B and B2C audiences, including small business owners, independent professionals, or creators.
• Proven senior-level ownership and execution, able to drive work end to end with sound judgment, minimal oversight, and a balance of strategic thinking and hands-on delivery.
• Exceptional written communication skills, moving fluidly between social copy, strategic narratives, and clear, executive-ready documentation.
• People leadership experience, including setting goals, coaching performance, developing managers, and building trust within established teams.
• Experience managing budgets and external partners (agencies, creators, vendors) with clear briefs, feedback, accountability, and thoughtful stewardship.
• Comfort operating in ambiguity and using modern tools, including AI-powered tools for planning, drafting, analysis, and optimization, paired with strong judgment, curiosity, and a collaborative learning mindset.

ABOUT THE ROLE

The Restaurant Business Development Manager is responsible for developing and implementing strategies to maximize revenue through individual and group bookings, private dining, and events. This role requires strong sales acumen, excellent customer service skills, and a comprehensive understanding of restaurant operations

KEY RESPONSIBILITIES

Business Development and Revenue Generation

• Develop and execute a comprehensive sales plan to achieve and exceed established revenue goals for the restaurant including private dining and events.
• Identify, qualify, and secure new business through proactive cold calling, networking, site inspections, and community engagement.
• Manage all aspects of the sales cycle, from initial inquiry and proposal generation to contract negotiation and final booking.
• Maintain strong relationships with existing clients and key community partners to ensure repeat business and positive referrals.
• Create dynamic sales packages, menus, and pricing strategies in collaboration with the Director of Food & Beverage and the Executive Chef.

Event Planning and Coordination 

• Drive the conversion of all event inquiries.
• Conduct detailed site tours and articulate the unique selling points of the venue(s).
• Collaborate with the Maître D' and the F&B Coordinator to ensure the preparation and distribution of detailed Banquet Event Orders (BEOs).
• Work with the F&B Coordinator to complete invoicing, payment collection, and post-event follow-up.

Administration and Reporting

• Track sales activities, bookings, and revenue using the designated Customer Relationship Management (CRM) and booking software.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Prepare regular sales forecasts, progress reports, and competitive analysis reports for the Director of Food & Beverage.
• Maintain accurate and organized records of client communications, contracts, and event details.

QUALIFICATIONS

• Education: Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field (or equivalent work experience).
• Experience: Minimum of 3 years of proven sales experience, preferably in a full-service restaurant, hotel, or catering environment.
• Skills:
• Exceptional interpersonal and communication skills (written and verbal).
• Proven negotiation and closing skills.
• Strong organizational skills and ability to manage multiple events simultaneously.
• Proficiency in Microsoft Office Suite and experience with CRM software (Tripleseat).
• A flexible schedule, including the ability to work evenings and weekends as required by events.

Salary Range: $65,000 - $75,000, plus commission. 

Vacancy Status: New Position

Join our team and be part of an exciting hospitality journey! If you meet the above requirements and are eager to contribute your talents, please submit your application including your resume detailing your relevant experience. We look forward to hearing from you. 

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. 

Who We Are 

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.  

We’ve Got You Covered 

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.  
• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.  
• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.  
• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.  
• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.  When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.  
• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. 

The Job: HR Business Partner 

National Money Mart is hiring an HR Business Partner to support part of our Canadian and US store network.

Reporting to the Human Resources Manager, the HR Business Partner operates as a strategic and consultative partner to employees and management in the retail stores. The HRBP supports all aspects of the employee lifecycle, including key areas such as recruitment, employee relations, performance and talent management, change management and organizational effectiveness.

We are looking for an experienced HR Business Partner who has a demonstrated ability to operate effectively in a remote environment. The ideal candidate has employee relations experience and the foundational HR knowledge to fulfill the responsibilities of this role, which are as follows:

What You’ll Do:

Recruitment

• Assists with managing job ads through the Greenhouse Applicant Tracking System (ATS)
• Partners with leaders to develop sourcing plans for geographic areas with difficult to fill roles
• Reviews key metrics with managers and informs sourcing plans with our advertising partner

Employee Relations

• Act as primary HR contact to the employees and managers within assigned business line to ensure they are receiving appropriate support and follow-up.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Conducts effective, thorough and objective workplace investigations; ensures appropriate response related to Health and Safety, Hotline complaints etc.; involve/escalate as required.
• Manages and resolves complex employee relation issues and addresses third party claims.
• Consults regularly with management and provides guidance where appropriate, including HR policy guidance and interpretation.
• Works in conjunction with managers to make termination decisions and execute.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Support engagement initiatives, including employee surveys and focus groups to measure employee satisfaction and engagement.
• Provides employment verification documentation and other various administrative support, where required.

Performance and Talent Management

• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).
• Coaches, assists, consults with performance and development decisions (Performance Improvement Plans, Progressive Discipline, Development plans and programs).
• Consults on all promotions within area of responsibility and provides comp recommendations/guidelines.
• Develops contract terms for new hires, promotions and transfers.
• Partners with management to execute the company Performance Management cycles throughout the year.
• Provide reporting to managers to assist in execution and accountability for performance processes.

Change Management and Organizational Effectiveness

• In partnership with business leaders, provides guidance and input on business unit restructures, workforce planning and succession planning.
• Monitors and provides reporting to business leaders monthly for key HR metrics (e.g. turnover; recruiting effectiveness; headcount; etc.) to assist the leaders in managing their areas.
• Analyzes trends and metrics in partnership with the HR leadership team to develop solutions, programs and policies.
• Support internal communication strategies around change/transformation initiatives.

What You’ll Bring to the Table:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• High degree of integrity and confidentiality
• Ability to manage workload and multitask in a fast-paced environment with changing priorities
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient Microsoft Office Suite
• Experience using Applicant Tracking and HRIS systems

Education + Experience:

• Minimum of 5+ years of experience resolving complex employee relations issues
• Experience effectively operating in a remote environment
• Experience working in the retail industry supporting a multi store operation, preferred
• Experience working in consumer lending, preferred
• Bachelor’s Degree in Human Resources preferred, or relevant experience
• Human Resources certification preferred

Ready to make an impact? If you’re excited to bring your skills to a company that’s changing the game, we’d love to have you onboard. Apply today and let’s build the future of MFSG, together!

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$ 75,000 to C$ 90,000. 

Qui nous sommes 

À Momentum Financial Services Group (MFSG), nous aidons les gens à aller de l’avant en repensant l’accès à l’argent pour les personnes qui en ont besoin le plus. Notre équipe, riche de plus de 40 ans d’expérience, est à l’origine de Money Mart, le plus grand réseau de succursales non bancaires au Canada, chef de file en solutions financières pour les collectivités mal desservies.

Prêts à court terme, transferts d’argent, cartes prépayées : nous proposons les produits, la technologie et les opérations qui permettent à plus d’un million de clients par an de disposer des fonds dont ils ont besoin, au bon moment.

Les équipes et services de MFSG œuvrent de concert à créer quelque chose qui les dépasse : des solutions sans entraves grâce auxquelles les gens ont accès à des fonds qu’ils n’obtiendraient peut-être pas ailleurs. Qu’il s’agisse de résoudre des problèmes, de développer des systèmes ou de mettre au point des stratégies, votre travail aide concrètement de vraies personnes.  

Nous avons ce qu’il vous faut 

• Philosophie de rémunération : simplement dit, nous visons à être en phase avec le marché. Nous vérifions régulièrement les normes du secteur pour voir à ce que la rémunération globale que nous proposons soit compétitive et équitable. Cet engagement nous aide à attirer et à fidéliser des personnes talentueuses qui ont le même objectif.  
• Prime annuelle discrétionnaire : ayez l’occasion de toucher une prime discrétionnaire en fonction de votre rendement et de la réussite de l’entreprise.  
• Avantages sociaux complets : nos avantages sociaux comprennent un régime de soins médicaux et un régime d’assurance soins dentaires dont les primes sont entièrement prises en charge. Nous proposons aussi un programme d’aide aux employés pour favoriser votre bien-être mental et fournir des ressources en cas de difficultés personnelles.  
• Régimes de retraite : planifiez votre avenir à long terme grâce à nos options d’épargne-retraite fiables.  
• Milieu de travail hybride : notre milieu de travail hybride, qui propose un équilibre entre le travail à distance et sur place, offre le meilleur des deux mondes. Sur place, au siège social de l’entreprise, vous évoluerez dans une atmosphère détendue et collaborative. Y sont à votre disposition des salles de discussion pour faire des séances de remue-méninges et se détendre, ainsi qu’une variété de collations pour vous donner de l’énergie toute la journée durant.  
• Avantages indirects et récompenses : faites-vous rembourser des droits de scolarité et des frais de perfectionnement professionnel, profitez de réductions sur la plateforme Perkopolis et participez à nos programmes de récompenses et de reconnaissance pour souligner votre apport. 

Le poste : partenaire RH 

National Money Mart est à la recherche d’un.e. partenaire d'affaires en RH pour soutenir pour soutenir une partie de notre réseau de magasins au Canada et aux États-Unis.

Relevant du gestionnaire des ressources humaines, le partenaire d'affaires des RH fonctionne comme un partenaire stratégique et consultatif pour les employés et la direction des magasins de détail. Le PBRH prend en charge tous les aspects du cycle de vie des employés, y compris des domaines clés tels que le recrutement, les relations avec les employés, la gestion du rendement et des talents, la gestion du changement et l'efficacité organisationnelle.

Nous recherchons un partenaire d'affaires RH expérimenté qui a une capacité démontrée à fonctionner efficacement dans un environnement distant. Le candidat idéal possède de l'expérience en relations avec les employés et les connaissances de base en RH pour s'acquitter des responsabilités de ce rôle, qui sont les suivantes :

Tâches :

Recrutement

• Aide à la gestion des offres d’emploi à l’aide du système de suivi des candidatures Greenhouse (ATS)
• S'associe à des dirigeants pour élaborer des plans d'approvisionnement pour les régions géographiques où les rôles sont difficiles à pourvoir
• Examine les mesures clés avec les gestionnaires et informe les plans d'approvisionnement avec notre partenaire publicitaire

Relations avec les employés

• Agir à titre de personne-ressource principale des RH auprès des employés et des gestionnaires au sein du secteur d'activité assigné pour s'assurer qu'ils reçoivent un soutien et un suivi appropriés.
• Maintient une connaissance approfondie des exigences légales liées à la gestion quotidienne des employés, à la réduction des risques juridiques et à la conformité réglementaire. S'associe au service juridique au besoin.
• Mène des enquêtes efficaces, approfondies et objectives en milieu de travail ; assure une réponse appropriée en matière de santé et de sécurité, aux plaintes relatives à la ligne d'assistance téléphonique, etc. ; impliquer / escalader au besoin.
• Gère et résout les problèmes complexes liés aux relations avec les employés et traite les réclamations de tiers.
• Consulter régulièrement la direction et lui fournir des conseils, s'il y a lieu, y compris des directives et des interprétations en matière de politiques sur les RH.
• Travaille en collaboration avec les gestionnaires pour prendre des décisions de cessation d'emploi et exécuter.
• Travaille en étroite collaboration avec la direction et les employés pour améliorer les relations de travail, renforcer le moral et accroître la productivité et le maintien en poste.
• Appuyer les initiatives de mobilisation, y compris les sondages auprès des employés et les groupes de discussion pour mesurer la satisfaction et l'engagement des employés.
• Fournit des documents de vérification de l'emploi et d'autres divers soutiens administratifs, au besoin.

Gestion du rendement et des talents

• Fournit des conseils quotidiens en matière de gestion du rendement à la direction (p. ex. encadrement, counseling, perfectionnement professionnel, mesures disciplinaires).
• Encadrer, aider, consulter les décisions en matière de rendement et de perfectionnement (plans d'amélioration du rendement, discipline progressive, plans et programmes de perfectionnement).
• Consulter sur toutes les promotions dans le domaine de responsabilité et fournit des recommandations / lignes directrices comp.
• Élaborer des modalités contractuelles pour les nouvelles embauches, les promotions et les mutations.
• S'associe à la direction pour exécuter les cycles de gestion du rendement de l'entreprise tout au long de l'année.
• Fournir des rapports aux gestionnaires pour les aider à exécuter et à rendre compte des processus de rendement.

Gestion du changement et efficacité organisationnelle

• En partenariat avec des chefs d'entreprise, fournir des conseils et des commentaires sur la restructuration des unités d'affaires, la planification de l'effectif et la planification de la relève.
• Surveiller et fournir des rapports mensuels aux chefs d'entreprise pour les mesures clés des RH (p. ex. roulement, efficacité du recrutement, effectifs, etc.) afin d'aider les dirigeants à gérer leurs secteurs.
• Analyser les tendances et les mesures en partenariat avec l'équipe de direction des RH pour élaborer des solutions, des programmes et des politiques.
• Appuyer les stratégies de communication interne concernant les initiatives de changement et de transformation.

Exigences :

• Le français couramment bilingue est requis (écrit et verbal)
• Excellentes compétences en communication verbale et écrite
• Excellentes compétences interpersonnelles et de service à la clientèle
• Excellentes compétences organisationnelles et souci du détail
• Haut degré d'intégrité et de confidentialité
• Capacité de gérer la charge de travail et le multitâche dans un environnement au rythme rapide avec des priorités changeantes
• Capacité de comprendre, d'interpréter et d'appliquer les articles appropriés des lois, des lignes directrices, des règlements, des ordonnances et des politiques applicables.
• Capacité d'acquérir une compréhension approfondie de la hiérarchie, des emplois, des qualifications, des pratiques de rémunération et des pratiques administratives liées à ces facteurs de l'organisation
• Excellentes compétences en gestion du temps avec une capacité éprouvée à respecter les délais
• Solides compétences analytiques et de résolution de problèmes
• Suite Microsoft Office compétente
• Expérience de l'utilisation des systèmes de suivi des demandeurs et de SIRH

Formation et expérience :

• Minimum de 5 ans d'expérience dans la résolution de problèmes complexes de relations avec les employés
• Expérience de l'exploitation efficace dans un environnement distant
• Expérience de travail dans l'industrie de la vente au détail en soutenant une opération multi-magasins, de préférence
• Expérience de travail dans le prêt à la consommation, de préférence
• Baccalauréat en ressources humaines préféré, ou une expérience pertinente
• Certification des ressources humaines préférée

Ce poste vous intéresse? Si vous êtes enthousiaste à l’idée de mettre vos compétences au service d’une entreprise qui changer la donne, nous serions ravis de vous accueillir parmi nous. Posez votre candidature dès aujourd’hui et construisons ensemble l’avenir de MFSG!

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

As a Senior IT Specialist at AfterShip, you will be the foundational pillar for our IT operations across our North American (NA) and European (EU) hubs. You will act as the critical bridge between our growing global teams, ensuring our technology infrastructure scales seamlessly with our business. While our Global Hub architects global security frameworks and SaaS automation, you will own the execution out of the Toronto hub.

Your primary objective is to champion a world-class employee experience by providing high-touch support that eliminates time-zone friction. You aren't just resolving tickets; you are a trusted technical partner and hands-on builder who manages the entire hardware lifecycle and drives the local adoption of global IT initiatives.

This is a high-impact role reporting to the IT Manager, requiring close collaboration with cross-functional partners in People, Finance, and Global IT. You will serve as the primary guardian of our technology standards in the region, ensuring our teams in NA and EU have the tools they need to build the future of e-commerce.

This is a hybrid-flexible position, with a requirement to come to the Toronto office about 3 times per week.

This role requires collaboration with teams located in Asia and Europe, which may require working outside of regular business hours 1-2 times per week.

What You'll Do:

At AfterShip, our IT runs on a Hub-Spoke model: our global IT Hub owns global identity (Google workspace), SaaS automation, Security frameworks, and MDM policies, while our regional specialists own local execution and employee experience. As the Senior IT Specialist for NA/EU, you’ll be the face of IT for 100+ employees across the region, operating from our Toronto hub.

• IT Support: Serve as the primary technical point of contact for NA/EU employees, with extended coverage for global employees during APAC off-hours, resolving hardware, software, and network issues during local business hours — from MacBook boot failures and VPN issues to Google Workspace access, peripheral setup, and SaaS permission requests. Operate to clear service commitments: 15–30 min response for executive-impacting issues, same-day resolution for workflow-blocking issues, and same-day laptop swap for Toronto-based employees.
• Lifecycle Management: Own the full Day-1-to-offboarding employee experience — laptop procurement and zero-touch configuration, Day-1 IT orientation covering policies and security, account provisioning across our core stack, secure device retrieval and wiping on exit, and timely deprovisioning of access.
• Local Operations: Manage the Toronto and Global IT storage and spare-equipment inventory, keep asset records (user, serial, status) accurate in real time, maintain office network and AV/hybrid meeting room tech, and provide hands-on IT support for leadership visits and regional events. Maintain a 100% MDM-compliant device posture across NA/EU.
• Vendor Management: Own local vendor relationships across NA/EU (Apple Canada/Europe, local logistics, third-party service providers) — procurement, invoicing, contract renewals, and after-sales support without the language or time-zone friction that slows cross-region buying.
• Global Bridge: Act as the primary liaison between NA/EU teams and the Global IT Hub. Execute global IT rollouts globally (new MDM policies, security tooling, SaaS automation), do first-pass triage on Tier-2 issues before escalation, and keep a regular sync cadence with the Hub.
• Reporting & Insights: Report on regional ticket trends, asset lifecycle status, and emerging technical challenges, ensuring global leadership has full visibility into the NA/EU landscape.
• Security & Compliance Support: Contribute to regional IT security and compliance efforts where they intersect with IT operations, such as endpoint/device security, internal network hygiene, access control, SaaS application governance, and audit support. Work with Security, Legal, and cross-functional teams to help implement relevant policies, support risk assessments, and coordinate remediation or compliance follow-ups as needed.

Who We're Looking For:

• 5+ years of hands-on experience in IT Support with mastery of MacOS, iOS, and Google Workspace.
• Proficiency with ticketing systems (Jira), MDM tools (Kandji), and familiarity with security frameworks like SOC 2. Experience operating within a Hub-and-Spoke or global-regional IT structure is a strong plus.
• A proactive problem-solver comfortable being the sole IT representative in the region. Knows when to escalate vs. resolve locally. Comfortable being the sole IT representative on the ground in a hub where decisions get made quickly.
• High attention to detail regarding asset tracking, technical documentation, and inventory management.
• Effective communicator with ability to bridge the gap between global technical teams and local employees, providing clear support and timely updates. Ensuring global alignment by translating regional strategies into actionable local guidance, while facilitating seamless feedback loops between NA/EU and global stakeholders.
• Curious about AI and automation — we actively look for opportunities to reduce repetitive IT work (onboarding, provisioning, ticket triage) and expect you to bring ideas, not just execute them.
• Fluency in English is required; proficiency in Mandarin is highly valued.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD $97,000 - $116,000

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. 

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job posting is for a new position

For a career where you can drive our business and shape your future, apply now. 

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Job Summary 

The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures long-term customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships. The Account Manager will act as a trusted advisor, aligning solutions to client business objectives and success metrics. 

In this role, you will own the full lifecycle of account management—from renewals and expansion opportunities to executive engagement and strategic planning. You will lead Quarterly Business Reviews (QBRs) that showcase outcomes and success metrics, proactively manage churn risk, and ensure accurate forecasting. Additionally, you will champion client engagement by driving participation in key in-person events and aligning stakeholders at all levels. 

Success in this role requires a blend of commercial acumen, strategic thinking, and relationship management skills. The ideal candidate thrives in a fast-paced environment, is highly collaborative, and is passionate about helping customers achieve their goals while driving revenue growth for the organization. 

How you will make an impact:

Renewals 

• Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.  
• Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.  
• Collaborates with internal teams to ensure smooth contract negotiations and compliance 

Expansion Revenue 

• Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.  
• Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes.  
• Develop proposals and close expansion deals that contribute to overall revenue growth. 

Executive Alignment 

• Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization.  
• Create and execute engagement plans that include regular executive touchpoints and strategic discussions.  
• Ensure every client attends at least one in-person client event annually to strengthen partnerships and foster collaboration. 

Quarterly Business Reviews (QBRs) 

• Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes.  
• Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives.  
• Document and track action items from QBRs to ensure accountability and follow-through. 

Account Strategy 

• Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve.  
• Align internal resources to support the customer’s success metrics and long-term strategic goals.  
• Continuously update account strategies based on evolving customer needs and market conditions. 

Forecast Churn Accuracy 

• Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators.  
• Use data and insights to predict potential churn and implement proactive retention strategies.  
• Report churn risk and mitigation plans to leadership on a regular cadence. 

Risk Management 

• In partnership with Customer Success, identify and assess risks that could impact customer satisfaction, retention, or revenue.  
• Develop and execute risk mitigation plans, escalating issues when necessary.  
• Act as the primary point of contact for resolving critical account challenges quickly and effectively. 

 What you will bring to the role:

• 5+ years of account management experience in a SaaS environment  
• Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas.  
• Experience with enterprise-level web-based applications. 
• Ability to develop and execute account strategies aligned with customer goals and business outcomes.  
• Strong understanding of revenue drivers, renewal processes, and expansion opportunities.  
• Skilled in building multi-threaded relationships, including executive-level engagement.  
• Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.  
• Proficiency in forecasting, risk assessment, and interpreting success metrics.  
• Deep commitment to understanding customer needs and delivering measurable value.  
• Ability to manage multiple priorities, deadlines, and stakeholders effectively.  
• Skilled at identifying challenges and creating actionable solutions to achieve customer success. 

Lush is a global enterprise with more than 900 retail shops in 52 countries focused on producing creative and indulgent cosmetics and bath products using only the freshest organic fruits and vegetables, pure essential oils, and safe synthetics. We are dedicated to fair-trade sourcing, supporting sustainable communities, and giving back through our Lush Giving Products which donate 75% to grassroots organizations that support people, animals and the planet.

As Lush Handmade Cosmetics continues to grow and invest in integrated systems, we have formed a shared service approach to accounting for the organization. We are looking for a dynamic individual who can play a key role in evolving and improving that structure while delivering timely, accurate and relevant reporting. This position is responsible for managing a team, gaining an understanding of current processes, and leading the development of improvements to those processes.

In this role, you will lead a team that includes two Accounting Managers and one AP Manager as direct reports, with multiple indirect across accounting and AP that report into those managers. As a growing business, Lush needs people who can adapt and evolve with the needs of the business, analyze and interpret metrics, and translate strategy into behaviors that drive sales and improve profit. Our employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Assistant Controller, the Senior Accounting Manager undertakes the following RESPONSIBILITIES:

 Accounting and Financial Reporting:

• Responsible for the preparation and review of accurate financial reporting for North America (Canada, USA) as it relates to manufacturing and retail operations.
• Own month-end/ year-end close governance and execution, including close calendar ownership, deliverable tracking, and on-time completion.
• Lead the monthly review process, including balance sheet review, income statement analysis, and ensuring reconciling items are understood, resolved, and appropriately escalated.
• Partner cross-functionally with FP&A, Payroll, Tax, and AP leadership to ensure complete and accurate close inputs and outputs.
• Support planning activities by providing high-quality actuals and close insights that feed budgeting and forecasting (for example, trend analysis, key drivers, and variance explanations).

Audit, Group, and External Reporting  Leadership

• Facilitate the year-end audit end-to-end for the North America scope: develop the audit timeline, coordinate internal readiness, and serve as the primary point of coordination for auditor requests.
• Lead audit coordination and governance: partner with external auditors to align timelines, manage deliverables across stakeholders, remove blockers, and escalate risks early to ensure audit deadlines are met.
• Connect auditors to the right process owners, coordinate walkthroughs and inquiries, and ensure follow-ups are tracked through to completion.
• Lead the identification, escalation, and resolution of complex accounting and reporting matters, including performing technical accounting research, documenting conclusions, and aligning stakeholders on the path forward.
• Own technical accounting memo ownership where needed to support audit, external reporting, and internal decision-making.
• Provide support to the tax team as it pertains to statutory requests and tax audit support (IRS/CRA and sales tax audits, corporate tax support as needed).
• Support reporting needs to stream owners and UK head office as applicable.

Business Partnering and support:

• Maintain strong working relationships across the business to promote alignment and efficient issue resolution.
• Gain a thorough understanding of stakeholder expectations and leverage accounting resources and knowledge to meet those expectations.
• Develop, analyze, and interpret statistical and accounting information to support reliable decision-making.

• Provide support to the tax team as it pertains to IRS/CRA & sales tax audits, transfer pricing, corporate taxes and any other ad hoc statutory requests.
• Assist with reporting to stream owners and head office in UK where applicable

Process Improvement and Controls:

• Review current accounting processes and identify areas for improvement, standardization, automation, and risk reduction.
• Develop, implement, and maintain procedures, controls, and documentation to create time savings and improve consistency across business units.

People Leadership, Coaching, and Development:

• Set clear expectations and measurable performance standards for the team (close quality, timeliness, reconciliation rigor, audit readiness, and control adherence).
• Coach and develop managers on delegation, review standards, and running an effective operating cadence (weekly priorities, close kickoffs, post-close retrospectives, and structured escalation).
• Build bench strength through cross-training and documented back-ups for critical close, cash forecasting, hedging, and audit coordination tasks.
• Drive role clarity and capability development across the team through recurring 1:1s, targeted feedback, and training plans that improve technical depth and execution over time.
• Ensure the AP function is appropriately governed through the AP Manager (day-to-day ownership sits with the AP Manager; this role focuses on close linkage, controls, and cash forecasting inputs).

You bring the following QUALIFICATIONS:

• Chartered Professional Accountant or equivalent with 7+ years progressive accounting experience post-designation
• Proven experience in high growth multi-national ecommerce and multi-location in the retail or manufacturing industry.
• Proven ability to ensure efficient and accurate day to day accounting tasks are completed while maintaining a view and leading the progress towards the longer-term needs of the business.
• Proven success in training, development of others, and leading and building strong, stable, high-performing teams.
• Accustomed to, and ability to deliver results within a highly seasonal, high pressure production environment.
• Self-motivated and results oriented
• Strong knowledge of or ability to learn and understand business system processes at a detailed level.
• Broad knowledge of information system development processes with a focus on financial, distribution and manufacturing.
• Able to travel domestically and internationally

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

#LI-IS1 #LI-Hybrid

Job Type: 20-Month Contract, Full Time. Hybrid (3 days in-office)

Location: Must be located in or around Toronto, Ontario. 

• Office location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview:

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success. Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion.

SOCi expects to pay a base salary in the range of $110,000 - $150,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
• Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
• Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
• Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
• Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
• Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
• Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
• Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely 
• Must Have:  
• 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members.
• Extensive experience leading and significantly impacting sales and advanced customer success outcomes.
• Driven by personal, team, and company achievement, with a commitment to excellence.
• Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices.
• Proven track record of interacting with and influencing C-level executives.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Desired Skills (but not required):  
• Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.
• Fluency in French, Spanish, or German is a plus
• Education: Bachelor's degree or equivalent education and relevant experience.

This position will remain open with applications due by March 27, 2026. This position is being hired on an urgent basis. The application window may close before March 27, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success. Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion.

SOCi expects to pay a base salary in the range of $105,000 - $150,000 CAD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
• Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
• Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
• Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
• Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
• Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
• Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
• Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.

What You’ll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
• Must Have:  
• 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members.
• Extensive experience leading and significantly impacting sales and advanced customer success outcomes.
• Driven by personal, team, and company achievement, with a commitment to excellence.
• Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices.
• Proven track record of interacting with and influencing C-level executives.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Desired Skills (but not required):  
• Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.
• Fluency in French, Spanish, or German is a plus
• Education: Bachelor's degree or equivalent education and relevant experience.

This position will remain open with applications due by March 27, 2026. This position is being hired on an urgent basis. The application window may close before March 27, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our clients by nurturing exceptional client relationships and delivering continuous value through our platform. This role involves working closely with large, strategic clients to understand their business goals, drive adoption of SOCi solutions, and achieve measurable outcomes. The ideal candidate is passionate about client service and skilled in handling complex client portfolios.

SOCi expects to pay a base salary in the range of $90,000 - $120,000 CAD base plus a variable. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions.
• Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met.
• Plan and conduct regular check-in meetings to ensure client satisfaction and retention.
• Work collaboratively with sales, marketing, and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products.
• Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features.
• Monitor and analyze clients’ usage of our product and generate insights to enhance their user experience.
• Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment.
• Handle and resolve customer requests and issues promptly and effectively.
• Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals.
• Advocate customer needs/issues cross-departmentally and program-manage customer concerns.

What You’ll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
  
  
• Must Have:  
• 5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients.
• Strong empathy for customers and passion for revenue and growth.
• Demonstrable ability to drive continuous value of our product(s).
• Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively.
• Proficient in Customer Success Software tools and platforms, such as Gainsight, Salesforce, etc.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
  
  
• Education Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Upon posting, applications for this position will be accepted on an ongoing basis.

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our clients by nurturing exceptional client relationships and delivering continuous value through our platform. This role involves working closely with large, strategic clients to understand their business goals, drive adoption of SOCi solutions, and achieve measurable outcomes. The ideal candidate is passionate about client service and skilled in handling complex client portfolios.

SOCi expects to pay a base salary in the range of $90,000 - $115,000 USD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions.
• Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met.
• Plan and conduct regular check-in meetings to ensure client satisfaction and retention.
• Work collaboratively with sales, marketing, and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products.
• Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features.
• Monitor and analyze clients’ usage of our product and generate insights to enhance their user experience.
• Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment.
• Handle and resolve customer requests and issues promptly and effectively.
• Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals.
• Advocate customer needs/issues cross-departmentally and program-manage customer concerns.

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely 
  
  
• Must Have:  
• 5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients.
• Strong empathy for customers and passion for revenue and growth.
• Demonstrable ability to drive continuous value of our product(s).
• Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively.
• Proficient in Customer Success Software tools and platforms, such as Gainsight, Salesforce, etc.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
  
  
• Education Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Upon posting, applications for this position will be accepted on an ongoing basis.

About the Role:

As a Partner Manager at Gusto, you will be responsible for driving the strategy and growth of a portfolio of Gusto Pro's largest and most strategic accounting firm partners. In this role, you will be responsible for maintaining and expanding current revenue and usage within these firms, as well as identifying, pitching, and facilitating growth opportunities. You should be comfortable building deep relationships at all levels of a partner organization, from staff accountants to managing partners, and adept at managing complex partner relationships and product configurations. Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next. You will also work cross-functionally with senior members of Gusto’s team to strengthen the partner relationship, coordinate joint efforts, and provide input as we evolve our Gusto Pro product roadmap and processes.

About the Team:

Gusto Pro is a game-changing, cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. Gusto Pro boasts powerful features like client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software, enabling firms to elevate their client service and skyrocket their practice growth. Learn more about Gusto Pro

Here’s what you’ll do day-to-day:

• Take a portfolio-based approach to your book of business to identify areas of risk and opportunities for revenue growth within your assigned accounting firms.
• Build detailed territory and account plans to lead Quarterly Business Reviews (QBRs) within your large partner portfolio to identify opportunities for growth, including aligning the Gusto Pro Partner Program with the partners strategic growth objectives.
• Balance both new partner acquisition (in collaboration with dedicated Partner BDR) and development of active partners.
• Act as a single point of contact for partners on behalf of aligned cross-functional sales supporting roles.
• Coordinate outreach strategy and partner enablement with cross-functional supporting functions to grow cross-sell/up-sell product adoption. 
• Lead frequent discussions (weekly status calls, upsell calls, QBRs) with partners to ensure they are leveraging the Gusto Pro platform to achieve successful business outcomes for their clients and their firm.
• Drive awareness and usage of new or updated Gusto Pro features and integrations to the partners in your book, showcasing how these advancements can benefit their clients.
• Own end-to-end execution of contract renewals and upsells, negotiating mutually beneficial terms and ensuring seamless transitions.
• Collaborate with product, design, and engineering teams to provide informed recommendations for Gusto Pro’s product roadmap, based on partner feedback and market trends, to enhance the partner and client experience.
• Navigate and update internal and external stakeholders, inclusive of C-suite executives at Gusto, partners, and cross-functional teams.
• Communicate and report to leadership on sales activity, pipeline progress, and market trends.
• Travel to meet with prospective partners. This includes representing Gusto at Industry Events and Conferences. 

Here’s what we're looking for:

• 5+ years of experience as a Partner Manager, Channel Manager, or other Sales-related function.
• A consistent track record of exceeding sales quotas and building long-term client relationships. Including negotiating complex six-figure contracts.
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• A strong drive to succeed, and comfortable pushing the pace of action with partners and internal teams.
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
• Strong analytical and problem-solving abilities – you're a strategic thinker.
• Work collaboratively but autonomously: asking for what you need, but not expecting micromanagement.
• Experience with CRM and Sales Software (e.g., Salesforce, ZoomInfo, Tableau).

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

ROLE: Account Executive
TEAM: Accounts
LOCATION: Toronto (Hybrid)

Contract Date: May 4 to Aug 28, 2026

Company Overview

Salt XC is an agency driven by the philosophy of Experiential Commerce™, our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects a brand’s consumer online and offline experiences through data, media, and the memorable moments that drive brand transactions.

Role Overview

Account Executives support the account management team by overseeing small to medium-sized programs and/or contributing as part of a larger team on large-scale programs.

Successful Account Executives are skilled communicators, nimble producers, and flexible, creative problem solvers who can lead onsite execution teams when required. You are organized, passionate about client relations, and focused on producing high-quality work.

Responsibilities

Client Relationships

• Execute with excellence on behalf of clients.

• Support program execution, which may require in-field or office-based work depending on program needs.

• Communicate with clients to understand their needs, relay information to the team, and execute accordingly.

• Maintain an up-to-date understanding of client products and services.

• Identify and share relevant industry trends.

• Collect and analyze consumer data before and after programs.

• Act as an extension of the client throughout planning, execution, and wrap-up.

Team

• Collaborate with your team to fulfill client needs.

• Work closely with partners and suppliers to ensure they have the tools and information required.

• Support the development of a team of executors when needed.

• Train, lead, and manage Brand Ambassadors and/or Coordinators (program dependent).

• Keep your manager updated regularly to ensure alignment and proper support.

Financial

• Develop experience with Salt’s pricing model and client-specific budget tools.

• Build small to medium-sized budgets.

• Own components of large program budgets.

• Reconcile budgets of all sizes and work closely with finance.

• Manage purchases on behalf of the client and company, ensuring accurate and timely expense reconciliation.

• Review small to medium budgets with clients and provide rationale with support from your manager.

• Support business growth efforts to achieve objectives.

Business Operations

• Identify challenges and propose process improvements.

• Support internal teams and committees to contribute to culture and help test or implement new processes and policies.

• Assist with ancillary projects that support the client or Salt.

Experience & Skills

• 2–5 years of marketing industry experience with client-facing program execution.

• Excellent verbal and written communication skills.

• Strong adaptability and problem-solving abilities.

• Ability to manage program budgets.

• Excellent active listening and time management.

• Ability to build rapport internally and externally.

• Strong organizational skills.

• Understanding of consumer behaviour and industry trends.

• Proficiency with O365, social, and digital media.

• Passion for marketing and partnerships.

Salt’s Values

Salt of the Earth – Humble, hardworking, honest, kind, fun to work with, and respectful.
Do What’s Right – No shortcuts; we do what is right, not simply what is easy.
Earn It – We roll up our sleeves, work hard, and earn respect, results, and praise.
Make Things Better – We leave things better than we found them and continuously seek improvement.
Seek Different Perspectives – We embrace difference for its impact on creativity, challenge, and growth.

Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.

The anticipated annual base salary range for this position is $50,000 - $68,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of SALT total rewards program. 

This is a fixed term contract through until 31st December 2026, with a strong likelihood of extension. 

This posting reflects an existing vacancy.

The anticipated annual salary range for this position is $60,000 – $65,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

JOB PURPOSE

This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.

We are seeking a highly analytical and customer-focused Campaign Manager to join our team. This role sits at the critical intersection of data, customer experience, and business strategy. The ideal candidate will be a strategic thinker with deep analytical skills and a passion for turning data into clear, actionable marketing strategies that improve customer health and drive measurable business results.

WHAT YOU’LL DO:

• Strategic Analysis & Insight Generation
  • Analyze customer performance metrics, engagement health, and customer health indicators (e.g., list health, audience segments, category performance cuts) to identify trends, risks, and untapped opportunities for growth and retention.
  • Translate data and insights into clear, digestible, and actionable recommendations that drive strategic decision-making.
  • Conduct opportunity sizing and hypothesis building for new initiatives and campaigns.
  • Develop KPI definitions and A/B test designs to measure the effectiveness of all customer-facing initiatives.
• Campaign Execution & Customer Experience
  • Demonstrate a strong customer-centric mindset, acting as the voice of the customer to understand and represent their needs and pain points.
  • Own and execute campaigns, from ideation and requirement gathering to performance assessment.
  • Develop clear, concise, and actionable requirements, AI prompts, and creative briefs.
  • Manage intake of partner requests, coordinate dependencies and communicate clearly and productively with partner teams and stakeholders.
• Communication & Influence
  • Communicate findings and recommendations effectively to diverse audiences, using data visualization and storytelling to influence outcomes.
  • Present to and influence stakeholders with compelling data-driven arguments.

WHAT YOU BRING:

• 3-5 years of experience in marketing and / or consulting, focused on CRM / multi-channel communications , customer strategy, or performance analysis.
• Strong analytical skills with the ability to interpret data, perform quantitative analysis, and derive meaningful insights (analytical + critical thinker; includes both math skills and ability to draw insights from data).
• Deep expertise in CRM platforms and customer lifecycle strategy.
• Excellent communication skills, with experience presenting to and influencing senior stakeholders
• Demonstrated customer-centric mindset with a passion for improving customer experiences
• Ability to balance strategic thinking with hands-on execution
• Self-motivated with a track record of setting and achieving ambitious goals.
• Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent practical experience.

WE OFFER

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

ROLE: MANAGER, CREATOR (FREELANCE)

DEPARTMENT: CREATOR 

LOCATION: TORONTO | HYBRID – 2 DAYS ONSITE AT OUR DOWNTOWN OFFICE

COMPANY OVERVIEW

Salt is a North American marketing agency that creates connected experiences through creative, digital & media innovation. 

Our mission is to “Earn the World’s Attention” and Salt is built to find, develop, execute, and amplify the ideas that are worthy of our clients’ audiences. We’ve structured our agency to do what’s right for our clients – to connect different perspectives, to work across mediums, and to focus on delivering meaningful, effective results. 

We’re committed to living up to the values in our name. “Salt of The Earth” means we value collaborative, humble, hard-working people here. We’re looking for people who are as smart as they are kind because we believe the right talent and the right culture help us do what’s right for our clients.   

ROLE OVERVIEW

The Manager of Creator Marketing is a data-driven, results-oriented, and highly organized platform expert with experience managing and executing influencer campaigns. We are looking for a builder with a growth mindset who can continue to elevate Salt’s influencer offering through continued innovation and iteration. The best candidate for this role would be a digital native with a burning curiosity for user-generated content, trend analysis and influencer culture. They have a strong comprehension of how to leverage influencers to drive outcomes, the key players on each platform, when to activate and how to achieve client goals. This candidate should have a passion for working with creative storytellers and enable influencers to create authentically while managing timelines, deliverables, and KPIs for our partners.   

The Manager of Creator Marketing will serve primarily as the day-to-day client lead for all things influencer marketing. This role will require the candidate to quickly learn, adopt and deploy the Salt technology stack, make recommendations on new processes and improvements, educate colleagues and collaborate with our media, creative and account leads daily. Reporting into the Associate Director, this candidate will collaborate across the organization to oversee and execute unique, data-driven influencer strategies for clients, and serving as an in-house expert for clients. The successful candidate will need to manage strong trust-based relationships with both client and agency team members, advocating for client success and ensuring programs are implemented to the highest possible standards.  

We are looking for an individual who can work both collaboratively and autonomously with ease, and has a passion for managing and mentoring junior team members. 

RESPONSIBILITIES

• Collaborate with the Creator Marketing and integrated teams to ensure smooth execution of client programming from start to finish, alongside a high-performance team. 
• Hands-on keyboard using and building our technology stack, and maintaining a roster of preferred partners for our clients.
• Oversee Salt’s influencer relationships, ensuring the creation of engaging, authentic, high-performing content, while spearheading program budget development, payment terms and legal considerations.
• Serve as a point of contact between Salt’s creator and media teams, or external media agencies, to ensure turn-key whitelisting, dark-posts, and comprehensive influencer content boosting that aligns with clients’ KPIs, utilizing our FrontRunner media tool in many instances, and own a collection of media results for creator campaigns.
• Support the preparation, crafting, and presentation of creator marketing plans and proposals. 
• Maintain stewardship and accountability of the creator plan, budgets, and project workback schedules, regularly evaluating and monitoring execution.
• Comfort jumping in at every level, from contract negotiations and reporting to client relationship management  
• Foster knowledge-sharing with other disciplines internally, partner agencies, and other departments to ensure up-to-date media and client knowledge.
• Ensure creator plans adhere to the agency's values, philosophies and processes. 
• Prepare and present evaluations of creator opportunities, platform trends and issues of interest to clients 
• Awareness of client KPIs and objectives, ensuring that clear measurements of success are in place for every project and are tracked as required.
• Accurately and effectively manage day-to-day client planning, with a deep understanding of the client’s business objectives and KPIs.
• Inform leadership of potential challenges and opportunities as it relates to the client.
• Support agency/team projects and new business presentations as required. 

EXPERIENCE & QUALIFICATIONS

• Minimum 3-5 years working at an Influencer agency, media vendor, talent firm or equivalent in a senior campaign management and/or strategy role.
• Bachelor's degree or Diploma in Marketing, Communication or Advertising or equivalent experience.
• Prior experience working within an IAT format. 
• Prior hands-on experience in influencer discovery, management and boosting tools. 
• Strong understanding of the influencer landscape with strong existing relationships. 
• Experience in managing contracts and legal arrangements with influencers as well as the necessary advertising restrictions and disclosures.   
• Strong presentation skills. 
• Excellent communication skills (both written and verbal). 
• High attention to detail. 
• Prior hands-on experience with Facebook business manager, GAM, TikTok for Advertisers, Snap and other platform self-serve media tools.  
• Experience in affiliate or click-based strategies to drive and scale commerce or actions.  
• Experience in managing complex, multi-platform, campaigns and creating professional productions starring influencers. 
• Ability to apply common sense understanding to carry out detailed and sometimes involved instructions furnished in written, oral, or diagram form. 
• Demonstrated creative and innovative thinker, who doesn’t mind rolling up their sleeves and getting the job done. 

NICE TO HAVE EXPERIENCE/SKILLS

• Retail and CPG experience preferred.  
• Google Certifications.  
• Commercial production experience. 
• Experience with e-commerce platforms such as Shopify, Magento, Big Commerce are an asset. 
• Working knowledge of basic HTML, CMS Platforms such as Wordpress are an asset. 
• Experienced in all facets of the digital marketing space: CRM, SEO, SEM, programmatic, social, mobile, video. 
• REFERENCE REQUIRED FROM INFLUENCER CONTACT 

WHAT WE STAND FOR  

• Salt of the Earth: We lead with humility, honesty, and heart—always.  
• Do What’s Right: No shortcuts. We choose integrity over ease, every time.  
• Earn Your Salt: We roll up our sleeves, chase results, and celebrate the journey.  
• Make Things Better: We’re solution-seekers, always pushing for smarter ways forward.  
• Seek Different Perspectives: Diversity fuels our thinking. Inclusion drives our impact. 

Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.

#2 FASTEST GROWING COMPANY

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart, Canada’s largest non-bank branch network, and a leader in financial solutions for underserved communities. 

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it. 

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.  

We’ve Got You Covered 

• Compensation Philosophy: Our strategy is designed to attract and retain top talent by offering competitive, fair, and performance-driven rewards. We benchmark against the market, recognize strong performance and continuously evolve to meet the needs of our people and our business.

• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.  

• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.  

• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.  

• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. 

• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. 

The Job: Senior Project Manager 
Responsible for the full cycle requirements gathering, planning, execution and reporting on key projects and programs impacting cross-functional areas of the business. This role will also play a crucial role in aligning project objectives with strategic business goals and ensuring effective stakeholder engagement at all levels of the organization. 

How You’ll Make an Impact: 

Program & Project Delivery

• Lead and manage multiple, complex enterprise-wide projects and programs from initiation to completion.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Identify and resolve project issues, bottlenecks, and conflicts.
• Manage third-party vendors, contracts, and external partnerships.

Governance, Risk & Compliance

• Conduct comprehensive risk assessments and develop mitigation strategies.
• Ensure regulatory compliance and data security.
• Develop and maintain project documentation (plans, schedules, risk logs, reports).

Financial & Resource Management

• Oversee budgeting, forecasting, and financial planning for project portfolios.
• Utilize project analytics to optimize resource allocation and efficiency.

Stakeholder Communication & Reporting

• Monitor and report on project progress to stakeholders and executive leadership.
• Foster effective communication across teams and stakeholders.
• Drive executive alignment and stakeholder buy-in (change initiatives).

Leadership, Strategy & PMO Development

• Demonstrate leadership by motivating and guiding project teams.
• Lead, mentor, and develop junior project managers.
• Support and evolve the ePMO through frameworks and continuous improvement.
• Drive strategic change management initiatives aligned with business goals.
  

 What You Bring: 

• Bachelor's degree in business, technology, finance, or a related field.
• PMP or equivalent certification preferred
• Minimum eight (8) years’ experience in the full-cycle planning and delivery of highly complex enterprise-wide projects.
• Proven experience as a Senior Project Manager in the finance or fintech industry with a successful track record of delivering complex enterprise-wide projects and Programs.
• Experience working in Agile, Waterfall, or hybrid project management environments.
• Experience working in retail banking, consumer lending or financial technology operations is preferred.
• Strong background in vendor management, contract negotiation, and third-party oversight.

Skills:

• Proven ability to lead large-scale, complex projects and programs with enterprise-wide impact.
• Strategic mindset with experience aligning project outcomes with business objectives and organizational vision.
• Strong executive presence with the ability to influence and drive decision-making at senior leadership levels.
• Expertise in portfolio management, resource allocation and prioritization across multiple projects.
• Advanced negotiation and conflict resolution skills to manage stakeholder expectations and drive successful outcomes.
• Experience developing and implementing PMO best practices, governance frameworks and methodologies.
• Strong financial acumen with experience in budget management, financial forecasting and return-on-investment (ROI) analysis.

Additionally:

• Influences cross-functional processes or small financial outcomes.
• Adapts communication style to different audiences. Facilitates discussions, resolves conflicts, and collaborates across teams.
• Addresses diverse issues, adapting approaches and integrating data to develop practical solutions.
• Develops tactical plans aligned with departmental strategy. Supports delivery of functional objectives.
• Exercises discretion in managing own tasks and priorities within established parameters.
• Leads multiple teams or functions through supervisors; ensures goals and standards are met.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$ 125000 to C$ 135000.

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.

At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

The Job: Project Manager

Reporting into the Senior Manager PMO, the Project Manager will be responsible for the full cycle requirements gathering, planning, delivery and reporting on key projects impacting cross functional areas of the business. The successful candidate in this application will be one who demonstrates a highly collaborative and proactive approach to project management and the ability to pull teams together from different areas of the business in order to collaboratively deliver on high priority enterprise wide projects.  

How You’ll Make an Impact:

• Lead and manage enterprise-wide projects from initiation to completion, ensuring adherence to timelines, scope, budget, and strategic objectives.
• Collaborate with cross-functional teams to define project scope, objectives and deliverables, aligning with organizational goals.
• Conduct comprehensive risk assessments and develop mitigation strategies to ensure project success
• Monitor and report on project progress, providing regular updates to stakeholders, senior management, and executive leadership.
• Utilize project analytics to make informed decisions, optimize resource allocation, and enhance project efficiency.
• Manage third-party vendors, contracts and external partnerships to ensure seamless project execution and cost-effectiveness.
• Oversee budgeting, forecasting and financial planning for project-related expenditures.
• Foster effective communication channels among team members and stakeholders, facilitating a smooth exchange of project-related information.
• Develop and maintain project documentation, including project plans, schedules, risk logs, and post-implementation reports.
• Identify and resolve project issues, bottlenecks, and conflicts to maintain project momentum and quality.
• Demonstrate strong leadership skills, inspiring and motivating the project team to achieve exceptional results.
• Support the growth and development of the ePMO through the implementation and continuous improvement of a Project Management framework.
• Champion change management initiatives, ensuring smooth transitions for stakeholders and alignment with business strategies.

What You Bring:

• Strong leadership abilities with experience managing cross-functional teams and executive-level stakeholders.
• Exceptional communication skills, both written and verbal with the ability to convey complex concepts clearly and concisely.
• Highly detail-oriented, organized, and possessing strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment with multiple priorities.
• Expertise in project management tools such as Jira, Confluence, MS Project, Asana, or Smartsheet.
• Strong financial acumen, including budgeting, forecasting, and financial tracking.
• Ability to negotiate, resolve conflicts and facilitate discussions across diverse teams.

Education + Experience

• Bachelor's degree in business, technology, finance, or a related field.
• PMP or equivalent certification preferred
• Minimum five (5) years’ experience in the full-cycle planning and delivery of highly complex enterprise-wide projects.
• Proven experience as a Project Manager in the finance or fintech industry, with a successful track record of delivering complex projects.
• Experience working in Agile, Waterfall, or hybrid project management environments.
• Experience working in retail banking, consumer lending or financial technology operations is preferred.

Ready to apply your Project Management expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity: 
 
MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. 

Please note: The salary range for this position is between C$ 85,000 to C$ 135,000. 

We're looking for a sharp, positive and motivated self-starter to join our Canadian Large Customer Sales team. As a Client Account Manager, you will closely collaborate with your Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.

Please note that this role is required to work in person from our Toronto office 1-2 days per week.

This is a 8-Month Contract Role

Responsibilities:

• Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
• Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
• Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
• Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
• Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
• Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
• Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
• Proactively seek and represent client needs and asks to cross-functional stakeholders
• Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Proactively identify areas of improvement and drive the execution of solutions
• Mentor and train other team members.

Required Qualifications:

• 7 years of experience in advertising sales and account management
• Strong understanding of customer marketing funnel and traditional marketing ecosystem
• Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
• Tenacious and entrepreneurial approach to working through product, process, and client challenges
• Experience cultivating strong relationships with external partners
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced and unstructured work environment
• High attention to detail
• Proficiency in Excel preferred
• BA / BS degree or equivalent work experience