Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

We may continue to review applications on a rolling basis, but recommend applying by May 19th at 9:00am ET to ensure you are included in initial application reviews.

Job Summary: 

As a Knowledge Specialist, you will collaborate with the Knowledge and Localization Team to provide multi-lingual content for our customers. Your main responsibilities will include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of our product translations, and acquiring multi-lingual product screenshots for our help documentation and release notes. Additionally, you will work with the team to address client needs for multi-lingual content. As a successful Knowledge Specialist, you will quickly learn and adapt to new tools, technologies, and processes with ease. 

 How Will I Make an Impact?

• Work with the Knowledge Team to develop how-to video tutorials. 
• Partner with the Localization Team to ensure the quality of product translations. 
• Collaborate with the Knowledge and Localization Team to produce and distribute multi-lingual content. 
• Oversee and manage publishing queues to review and publish content created by D2L colleagues. 

What you’ll bring to the role: 

Must have:  

• Proactive and independent work ethic in a demanding environment. 
• Excellent problem-solving abilities. 
• Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic). 
• Capability to independently complete all deliverables related to customer and D2L needs in a timely and trackable manner. 
• Availability to work Monday to Friday, 9am to 5pm.
• Familiarity and interest in AI tools (ChatGBT, CoPilot,etc.)

Nice to have: 

• Experience with GitHub as a platform for version control. 
• Experience with MadCap Flare as a content management system. 
• Experience in technical writing, particularly for software and process documentation. 
• Experience with Canva in creating how-to video tutorials. 

EDUCATION REQUIREMENTS: 

• Currently enrolled in a university or college program
• Completion of courses in the areas of communication, technical writing, rhetoric, and/or courses with a strong persuasive writing component considered an asset. 

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

• Fluency in English and Canadian French is required

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

We may continue to review applications on a rolling basis, but recommend applying by May 19th at 9:00am ET to ensure you are included in initial application reviews.

Job Summary: 

We are looking for an aspiring IT professional focused on Infrastructure support and development. Your day-to-day activities will include end user support, planning and research on new support technologies (Laptops, Operating systems (Windows, iOS, Android, MacOS), security compliance) and Infrastructure (Microsoft suite of tools, JAMF, patching and software management), with other projects that directly impact the experience of D2L Employees. We aim to gain a deep understanding of the problems users face and use this to help us develop processes using the latest technology that are easy to use, flexible, and smart. 

At D2L, Information Technology works closely with all business entities to inform the design on support and infrastructure initiatives. We get involved early in projects to conduct research about our users’ goals, motivations, and challenges. As a member of the IT Team, we stay deeply engaged and execute on our commitments to ensure results meet our end users’ expectations.

What will I get out of working at D2L? 

The D2L Information Technology team interacts with our employees daily through a variety of tools, systems and walkups.  Upon completion of your time with us, you will have experience in operational organization and support, Configuration Management, Incident Response, and exposure to Information Security. 

The IT Team is focused on providing the resources, knowledge, and data that our company needs to continue business operations.  Our team has expertise in high availability networking, cloud infrastructure, end user support and we work with all levels of the employee base.  

Our tight-knit team of professionals prioritizes the support and growth of all our team members. We learn from each other to develop the skills to do great work. Joining our team means joining a group that is there for you when you need help and will give you the resources you need to succeed. We believe that co-op terms are not just for work, they are also for growth and learning. 

What will I work on in this role?

• Participate in the experimental design process
• Collaborate closely with Project Managers and end users 
• Manage a case workload and other project tasks
• Research cloud first task automation 
• Participate in enterprise operations and security management 
• Contribute to team meetings 

What is D2L looking for from me?  

• Completion of one term in an information technology related course 
• Experience with Technical Support (Windows and iOS) 
• Understanding of both Android and iOS mobile Device and Mobile Device Management solutions 
• Experience working in a team  
• Understanding of cloud administration 
• Strong interpersonal, written, and oral communication skills  
• Strong critical thinking and problem solving  
• Highly motivated and able to work without supervision 
• Strong organizational, and documentation skills 
• Advanced computer literacy 
• Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.)

This position is to fill an existing vacancy

Do you have a keen interest in eLearning? Are you looking to start a career in Sales? Good news! You have found the right opportunity to get you started. We are always on the hunt for our next great Business Development Representative at D2L!

Please note - this is a hybrid role - working out of our Kitchener office 3 days per week. 

JOB SUMMARY:

The Business Development Representative is responsible for promoting D2L Products and Services, establishing customer relationships, and providing qualified, motivated leads to the Sales teams. As a key member of the sales team, the successful candidate will have in-depth knowledge of the company’s solutions, competition, and a keen interest in the eLearning industry.  The primary market focus is the education and corporate sectors.

We are looking for an energetic, polished individual with exceptional communication skills and a talent for relationship building.  The successful candidate will gain expertise in accurately capturing and qualifying leads, effectively managing a sales pipeline, and achieving quarterly revenue targets.

This Business Development Representative provides a challenging career opportunity as well as career advancement within D2L.

How will I make an impact?

• Be a subject matter expert and an advocate amongst the team regarding prospecting strategies and CRM processes 
• Act as a mentor within the team to help develop Bus Dev skills in others 
• Assist in training and onboarding new hires 
• Contribute and maintain the BD team course in Spark 
• Develop effective sales kits for the Bus Dev team with Bus Dev leaders and Marketing 
• Responsible for exceeding objectives within your assigned territory 
• Able to understand and deliver D2L's unique value proposition and create solution vision with prospects 
• Actively participate in outbound calling campaigns to generate sales opportunities 
• Accurately capture and qualify leads gathered from tradeshows, webinars, inbound calls, and other marketing initiatives 
• Follow-up with existing D2L contacts and develop them into sales prospects 
• Distribute leads and make qualified appointments for Sales Executives 
• Monitor and respond to D2L Sales inbox and website inquiries – responding and re-directing incoming customer request for information, etc. 
• Create and update lead generation emails and phone scripts 
• Update customer interactions through the CRM tool 
• Complete sales reports and present findings to executive management 
• Conduct market research and keep updated on product and industry knowledge, competitors, and industry knowledge 
• Represent D2L at occasional tradeshows; some travel will be required 

What you’ll bring to the role:

• 1+ years experience in Business Development 
  • Previous experience in eLearning, the education sector, enterprise software and/or high tech solutions providers preferred
• Interest in pursuing a sales career within a fast-paced, constantly changing environment
• Pro-active and goal oriented with the ability to maintain consistent levels of customer activity to generate sales leads and meet achieve quarterly objectives
• Excellent written and verbal communication skills
• Excellent time management skills with the ability to multi-task and organize/prioritize work independently
• Strong interpersonal and customer orientation skills with the ability to influence decision makers
• Demonstrated ability to work individually and collaboratively within a team environment
• Degree or diploma in Business, Marketing or related
• AI Skills:
  • Experience using AI-powered sales engagement and CRM tools to optimize prospecting and outreach.
  • Ability to leverage AI tools to accelerate email drafting, lead research, and outreach personalization.
  • Comfortable interpreting AI-generated insights and using them to prioritize outreach and follow-up.
  • Curious mindset with a passion for experimenting with tools that improve workflow efficiency, including AI-based solutions.

This posting is not for a current vacancy; it is for future candidate consideration

Do you have a keen interest in eLearning? Are you looking to start a career in Sales? Good news! You have found the right opportunity to get you started. We are always on the hunt for our next great Business Development Representative at D2L!

Please note - this is a hybrid role - working out of our Kitchener office 3 days per week. 

JOB SUMMARY:

The Business Development Representative is responsible for promoting D2L Products and Services, establishing customer relationships, and providing qualified, motivated leads to the Sales teams. As a key member of the sales team, the successful candidate will have in-depth knowledge of the company’s solutions, competition, and a keen interest in the eLearning industry.  The primary market focus is the education and corporate sectors.

We are looking for an energetic, polished individual with exceptional communication skills and a talent for relationship building.  The successful candidate will gain expertise in accurately capturing and qualifying leads, effectively managing a sales pipeline, and achieving quarterly revenue targets.

This Business Development Representative provides a challenging career opportunity as well as career advancement within D2L.

How will I make an impact?

• Responsible for exceeding objectives within your assigned territory
• Able to understand and deliver D2L's unique value proposition and create solution vision with prospects
• Actively participate in outbound calling campaigns to generate sales opportunities
• Accurately capture and qualify leads gathered from tradeshows, webinars, inbound calls, and other marketing initiatives
• Follow-up with existing D2L contacts and develop them into sales prospects
• Distribute leads and make qualified appointments for Sales Executives
• Monitor and respond to D2L Sales inbox and website inquiries – responding and re-directing incoming customer request for information, etc.
• Create and update lead generation emails and phone scripts
• Update customer interactions through the CRM tool
• Complete sales reports and present findings to executive management
• Conduct market research and keep updated on product and industry knowledge, competitors, and industry knowledge
• Represent D2L at occasional tradeshows; some travel will be required

What you’ll bring to the role:

• Interest in pursuing a sales career within a fast-paced, constantly changing environment
• Pro-active and goal oriented with the ability to maintain consistent levels of customer activity to generate sales leads and meet achieve quarterly objectives
• Excellent written and verbal communication skills
• Excellent time management skills with the ability to multi-task and organize/prioritize work independently
• Strong interpersonal and customer orientation skills with the ability to influence decision makers
• Demonstrated ability to work individually and collaboratively within a team environment
• Previous experience in eLearning, the education sector, enterprise software and/or high tech solutions providers preferred
• Degree or diploma in Business, Marketing or related
• AI Skills:
  • Experience using AI-powered sales engagement and CRM tools to optimize prospecting and outreach.
  • Ability to leverage AI tools to accelerate email drafting, lead research, and outreach personalization.
  • Comfortable interpreting AI-generated insights and using them to prioritize outreach and follow-up.
  • Curious mindset with a passion for experimenting with tools that improve workflow efficiency, including AI-based solutions.

This posting is not for a current vacancy; it is for future candidate consideration

We may continue to review applications on a rolling basis, but recommend applying by January 20th at 9:00am ET to ensure you are included in initial application reviews.

JOB SUMMARY:

As a Marketing Coordinator Co-op on the D2L Corporate Marketing team, you’ll be working with a small and tight team of cross-functional marketers who are laser focused on growing demand for our corporate segment in integrated marketing. You’ll have the opportunity to work cross-functionally with many team members and gain exposure to various marketing disciplines with hands-on campaign and asset execution  responsibilities.

Whether you are an experienced Co-op or a first year Co-op, we are looking for all around superstars to help create and improve our suite of advanced communication and collaboration tools. You will be constantly learning and looking for ways to innovate. You thrive in a culture where teams speak freely and collaborate to solve interesting problems. 

HOW WILL I MAKE AN IMPACT?

Email/Web Copywriting and Collateral – Support executing our messaging strategy on multiple channels 

• Copywriting for campaign emails, landing pages, digital ads, sponsorships, enablement toolkits, and other internal and external client communications and digital assets  
• Coordinate the proper proofread and legal reviews of communication/copywriting  
• Coordinate the creation, updating, and deployment of campaign asset updates, graphics, and supporting digital and print assets with appropriate groups (e.g. web, automation, social, creative, enablement, dg, community, etc.)  

Campaign communication and execution– Aid cross-functional campaign comms and campaign alignment  

• Maintain campaign schedule and tactic communications schedule  
• Coordinate campaign updates/changes and related communications with sales, SEs, enablement, etc. (internal and external)  
• Help to provide awareness and align campaign communication plans with cross segment teams (automation, web, social, international, demand gen, pmk, etc.)  

Webinar Coordination and Support  

• Support and assist team with webinar coordination, administrative, and logistics duties 
• This would include things like managing pre webinar coordination, maintaining reg/lists/systems, webinar data/reporting, coordinating tasks and action follow-up, assisting with planning/set-up logistics, review and testing Zoom webinar platform and related tech, day-of event support, etc.  

Vendor Research and Sourcing  

• Research local vendors that can be leveraged for direct mail to key accounts/territories 
• Research sponsorship and vendors that where can amplify our customer voice  
• Work with vendors on executing deliverables such as coordinating direct mail options, sponsorship opportunities, swag, etc.  
• Monitor success metrics 

Reporting and Metrics 

• Leverage SFDC, GA, PowerBI to pull campaign metrics  
• Scrub lists, pull email addresses, create custom segmentation 
• Suggest improvements and optimization to existing tactics to improve overall performance

WHAT YOU'LL BRING TO THE ROLE:

Work Experience Recommendations:

• Advanced communication, collaboration, and project management skills
• Excellent communication writing and/or copywriting skills 
• Exceptional organizational skills including multi-tasking and time management. 
• High attention to detail 
• Ability to learn quickly, think fast under pressure, and work independently in a fast-paced environment. 
• Comfortable with learning new technology systems quickly 
• Creative mindset and stamina to try new things and figure out how to continuously improve
• Experience with planning or coordinating multiple people and projects to achieve a common goal and/or deliverable 
• Familiarity and interest in AI tools (ChatGBT, CoPilot, etc)

Education Recommendations:

Currently enrolled in Business Administration or related with the Co-op option

This position is to fill an existing vacancy

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

We may continue to review applications on a rolling basis, but recommend applying by May 19th at 9:00am ET to ensure you are included in initial application reviews.

Every day, our software is used by millions of people around the world, and we are looking for students who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people, like you, opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

The Business Development Coordinator plays an important role in supporting the execution and follow-up of business development activities at D2L. This role would suit someone who is interested in a future in Sales. The Business Development Coordinator will monitor and respond to incoming inquiries, monitor the RFP Inbox, assist in account research, adding new contacts to key accounts and develop internal training tools to support the business development team.  The successful candidate will also improve efficiency of lead generation activities by providing quality data for call-out programs and assist in entering and maintaining client and prospect information in our CRM. 

Major Responsibilities: 

• Manage and respond to our relevant email and voicemail inboxes 
• Research target customers and develop target lists for proactive campaigns in our respective markets 
• Help maintain high data quality within CRM through lead clean-up activities 
• Assist with the creation of training documents 
• Update the internal Business Development team hub 
• Collect post-campaign customer information and enter into CRM 

KPIs:

• BDC will be measured on inputs (contacts added, accounts refreshed, research)
• Meet 1:1 with sales leaders for coaching and feedback 

Suggested Qualifications/Experience: 

• Excellent research and analytical skills 
• Strong verbal and written communication skills 
• Confidence in making phone calls and speaking with people 
• Ability to work in a team-based and client-focused environment 
• Ability to collaborate with others effectively 
• Strong initiative and ability to work independently 
• Ability to learn new software quickly 
• Strong organizational skills 
• Business Administration, Marketing, or Social Sciences background
• Familiarity and interest in AI tools (ChatGBT, CoPilot,etc.)

Why we're awesome                                               

Employees at D2L enjoy perks in our offices such as Ping-Pong tables, Foosball Tables, free snacks, dogs in the office, old school video games and board games everywhere (we even host a monthly board games night!). Students specifically can participate in the D2L Co-op Social Committee, where we run events such as Adventure Rooms or Movie Nights throughout the term; you’ll also get some interesting Lunch n’ Learn topics led by the HR team during your term and meet with CEO John Baker to talk about your experience at D2L. Plus, we’re always hiring superstar New Grads, so get a step ahead of the rest by networking within D2L on your work term.  

Check out our social media sites and follow us on Instagram, Twitter and LinkedIn to learn more about why an application to D2L is a great choice. 

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

We may continue to review applications on a rolling basis, but recommend applying by May 19th at 9:00am ET to ensure you are included in initial application reviews.

The Web Experience Coordinator Co-op Student will be responsible for assisting with marketing and content management tasks across the Digital Marketing Team. The successful candidate will support website update and SEO content work, engage in list and campaign management, and support analytics and data collection activities. They will be part of an experienced and forward-thinking technical marketing team and contribute to the overall success of the organization.  

What would my main duties be?  

• Work cooperatively with other functional areas within Marketing to support the design, develop and implement web-based communication strategies  
• Interface with Web Developers to help with site content, site architecture, usability, maintenance, updating and evolution of the website  
• Help analyze website traffic and seek opportunities and avenues to optimize performance 
• Work with Marketing Automation on list management, support, and campaign execution tasks   

Work Experience:  

• Understanding of digital marketing concepts, the delivery of web content and how effective marketing campaigns are managed 
• Ability to create positive external relationships and internal cross-functional stakeholders 
• Strong written and oral communication skills through multiple mediums and for a wide range of audiences across industry sectors, geographies and audiences 
• Knowledge of the use of social media in a business-to-business environment 
• Understanding of the Principals of Project Management   
• Team player who is both flexible and adaptable 
• Comfort with technical tasks, such as working with spreadsheets and similar data 

Other Requirements and Assets:   

• Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.) 
• Ability to handle multiple projects simultaneously and work effectively in a fast-paced, deadline-driven environment with rapidly changing priorities 
• Strong analytical and research skills 
• Attention to detail 

Education Recommendations  

• Student enrolled in marketing, communications, web development, or programming, with the following competencies:     
  • Advanced communication, collaboration, and interpersonal skills  
  • Excellent communication writing and/or copywriting skills  
  • Exceptional organizational skills including multi-tasking and time management  
  • High attention to detail  
  • Ability to learn quickly, think fast under pressure, and work independently in fast-paced environment  
  • Proficiency with MS Excel and comfortable with learning new systems quickly  
  • Creative mindset and stamina to try new things and figure out how to continuously improve 
  • Experience with WordPress or similar would be an asset 

So, why should you do your co-op at D2L? Previous Campus Ambassador Melissa shares her thoughts here: Watch Melissa's TikTok 

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

We may continue to review applications on a rolling basis, but recommend applying by May 19th at 9:00am ET to ensure you are included in initial application reviews.

What would my main duties be? 

Key Projects/Global Event Coordinator priorities for the co-op are expected to include, but not limited to:   

1. Global Event Support, Coordination, Task Management 

• Support and assist team with event and project coordination, administrative, and logistic duties for key events in FY26 calendar (sponsored & proprietary), data management, reporting, and enablement. 
• Coordination and follow-up of cross-functional (internal and external) project tasks and actions 
• Event support would include things like managing the Fusion and D2LExperience email inboxes, event briefs, coordination of POs, invoices, contracts, event data/lists, presenter prep and travel support, event system admin support, reporting and KPI tracking, assisting with planning/set-up logistics for events activities, review, maintenance, and testing event tools and platforms and related event tech, day-of event coordination and support, and post-event follow-up, etc.  

2. Event Communications and Calendar Coordination  

• Aid cross-functional event communications and global event calendar upkeep and cross-functional alignment  
• Maintain event schedule and event communications schedule and event performance tracking 
• Coordinate updates/changes and related communications with cross-functional communications leads  
• Help to provide awareness and alignment of events and related activities with other internal/external stakeholders 

3. Event Data Management and ROI Reporting  

• Post-event survey review and reporting 
• Reporting and tracking of key event KPIs, management and upkeep of event reporting data/dashboards 
• Lead scan list scrubbing and reconciliation and coordination of uploads with appropriate teams 
• Coordination and follow-up on learnings, highlights, post-event content, reconciliations, etc. 
• Coordination and tracking support for key event invoices, contracts, and spend information  

4. Vendor, Venue, Tech, and Speaker Research and Sourcing 

• Assist in in-person event venue sourcing and research for Fusion venue RFP, proprietary events, and VIP reception event locations 
• Research unique swag, event in a box, and booth/exhibit vendors options and solutions based on goals provided  
• Research and connect with client-facing teams and SMEs to source speakers and presentations for events 
• Research event app/marketing tech event solutions based on goals provided 

• Once vendors/venues/tech/speakers identified, create a grid comparing the specific offerings and make recommendations on which would suggest proceeding with  
• Coordinate sourcing and inventory monitoring of swag/giveaways/assets as needed to support our self-service event asset portal and various events. 

 5. Collateral Review and Copywriting  

• Event promotion and follow-up, enablement asset creation support and task and vendor coordination 
• Copywriting support and coordination of content needed for website pages, email campaigns, social and other digital event promotion, enablement toolkits, and other internal and external event and/or communications and digital assets  
• Coordinate proper proofread and reviews of communication/copywriting  
• Coordinate the creation, updating, and deployment of information updates, graphics, and supporting digital and print assets with appropriate internal groups and external vendors 

  6. Competitive Event and Customer Experience Research  

• Visit the websites of key competitors and top events and customer marketing touchpoints and experiences both in and outside of our industry 
• Take specific actions including visiting landing pages, registering and attending virtual events, requesting additional information, assets, etc. (specifics to be provided)   
• Capture communications and advertising presented, what experiences they are providing to their customers, how their web pages and events are structured, what tools they are using, assets they provide, how they continue engagement throughout customer journey, awards and reviews they’ve received, etc.  

Who are we looking for?

• Star student enrolled in marketing, communications, event management, or project management program with the following competencies:   
  • Advanced communication, collaboration, and interpersonal skills
  • Excellent communication writing and/or copywriting skills
  • Exceptional organizational skills including multi-tasking and time management
  • High attention to detail
  • Ability to learn quickly, think fast under pressure, and work independently in fast-paced environment
  • Proficiency with MS Excel and comfortable with learning new systems quickly
  • Creative mindset and stamina to try new things and figure out how to continuously improve
  • Experience with planning or coordinating cross-functional events, cross-functional projects, and/or communication writing would be an asset
  • Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.)

Note that the internal title for this role is "Marketing Coordinator, Global Events Co-op"

This position is to fill an existing vacancy

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

We may continue to review applications on a rolling basis, but recommend applying by May 19th at 9:00am ET to ensure you are included in initial application reviews.

Job Summary:

The Community Specialist Co-op is all about connecting our clients to the people and resources they need to support teaching and learning in the 21st century.  To do this you will help triage and respond to questions posted to our Discussion Forum and delivered to our email inbox. You will help to review and revise content in the Brightspace Learning Center to ensure accessibility and quality standards are implemented. We are looking for someone who can bring their enthusiasm and passion for supporting others to the Brightspace Community.

How Will I Make an Impact? 

• Respond to inbound communications efficiently, connecting with internal Subject Matter Experts, creating relevant content or redirecting to the right engagement point.
• Participate in team meetings, providing status updates on count of unanswered questions, and time to first response
• Review and update Brightspace Learning Center content ensuring quality and accessibility measures are met
• Review and analyze data from the to communicate insights about future content and activities to contribute to community experience improvements

What you’ll bring to the role:

• Excellent communication and relationship skills
• Ability to work collaboratively and independently
• Experience with online learning management software an asset
• Experience with HTML/CSS an asset
• Experience with online community forums an asset
• Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.)

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

APPLICATION DEADLINE: May 19, 9:00am ET

(Note for University of Waterloo students: please apply to the posting for this job on WaterlooWorks, and NOT here. Thank you!)

Every day, our software is used by millions of people around the world, and we are looking for students who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people, like you, opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

Software Test Developers at D2L are passionate about building quality, secure, high performing software. They tackle tough technical and non-technical testing challenges. You will contribute to technology that will transform teaching and learning for millions of people. Improving education for millions of people provides a rare opportunity to make a real and significant difference in the world!

What you’ll get out of working at D2L:

• You will work on an Agile development team which includes Developers, Testers, Designers, a Product Manager, and a Development Manager
• Teams can tackle any problem in any area, ensuring exposure to a variety of problems and technologies
• All members of the team contribute to the definition, requirements, development, and testing of the problems we are solving
• Our testers are flexible, and can adapt how they spend their time according to the needs of their team and projects

How you'll make an impact: 

• Take charge of your team’s overall quality strategy; help the team to adapt and optimize for quality up front, rather than providing a safety net to catch failures
• Leverage your strengths to help your team improve quality in various ways: perhaps you’ll contribute to product code, participate in code reviews, design and write automated tests, plan and execute exploratory testing, implement reliability engineering strategies, or take on any other activities that will help your team increase confidence in what they’re building
• Coach other members of your team about how to approach quality-related activities, and foster a mature quality culture within the team
• Be a compelling communicator of quality concerns

What is D2L looking for from you?                                                     

Your experience is important, but most of all we are looking for people who are quick to learn, passionate about what they do, and are eager to collaborate with others to create innovative products that will delight and inspire our users. In general we are looking for:

• You thrive at finding defects and design issues in software during all phases of the software development process
• You have a high bar for quality, software performance, and security
• You create and nurture feedback loops to provide information for continuous improvement of testing
• You identify risks and gaps in analysis and test coverage through sound critical thinking
• You design effective automation tests and contribute to automation frameworks
• You collaborate effectively, helping your team to develop testable features, and identifying test tasks during design
• You are passionate about our users and are their advocates in the development process

Education Recommendations                

Currently a candidate for Bachelor's degree or diploma in Computer Science, Computer Engineering or a related field with the co-op option

Why we're awesome                                               

We offer our Co-ops monthly internet reimbursement, monthly co-op events, and opportunity to be a fully involved member of a team. Plus, we're always hiring superstar New Grads, so get a step ahead of the rest by networking within D2L on your work term.

Check out our social media sites and follow us on Instagram, Twitter and LinkedIn to learn more about why applying to D2L is a great choice.

This position is to fill an existing vacancy

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

APPLICATION DEADLINE: May 19, 9:00am ET

(Note for University of Waterloo students: please apply to the posting for this job on WaterlooWorks, and NOT here. Thank you!)

Every day, our software is used by millions of people around the world, and we are looking for students who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people, like you, opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

Whether you’re a first year Co-op or looking for a place to transition into as a New Graduate, we are looking for superstars to help influence and provide innovative insights into future versions of our Brightspace software. You’ll thrive in our agile culture, where teams speak freely and collaborate to solve interesting problems, and will be constantly learning and looking for ways to innovate. If you get stuck, you can work with your assigned mentor to figure out the best way to proceed.

What you’ll get out of working at D2L

The challenges and responsibilities given, ability to learn new things, and work on meaningful product that reaches over 15 million learners daily, are just a few of the things that set D2L apart as a student employer. With an open office concept and overall work environment (not a single employee has their own office, including our CEO), we are located in the Catalyst137 building in Kitchener.

At D2L, you will have the opportunity to work with the latest technologies to build highly scalable and fault tolerant systems. On the backend, our product is built on the .NET stack, but we have a growing ecosystem of cloud-native services built on the AWS platform leveraging technologies such as Node.js, SNS, SQS, Kinesis, DynamoDB, Serverless (Lambda), etc. On the front-end we use Polymer and other web frameworks to build engaging and responsive web apps. We also build native mobile apps in Kotlin and Swift. Ultimately, we strive to use the most appropriate technologies to achieve our goal of changing the way the world learns. You don't need to know how to use these yet, we'll help you learn!

What is D2L looking for from me?                                                        

You have a strong entrepreneurial drive, an enthusiastic and dedicated mindset and a thirst for a challenge. The ability to think on your feet and work successfully both in independent and team-settings is essential. At D2L, our co-ops have a voice and are able to quickly contribute to their team's objectives (we don’t have “co-op projects”, you’ll be working on real deliverables).

Education Recommendations                

Currently a candidate for Bachelor's degree or diploma in Computer Science, Computer Engineering or a related field.

Why we're awesome                                               

We offer our Co-ops monthly internet reimbursement, monthly co-op events, and opportunity to be a fully involved member of a team. Plus, we're always hiring superstar New Grads, so get a step ahead of the rest by networking within D2L on your work term.

Check out our social media sites and follow us on Instagram, Twitter and LinkedIn to learn more about why applying to D2L is a great choice. 

This position is to fill an existing vacancy

Job Summary:

As D2L’s Revenue Enablement Specialist, you will support the Business Development Representative (BDR) team by helping deliver and maintain the training, content, and tools that improve prospecting effectiveness, meeting conversion, and time to productivity. You will partner with Revenue Enablement, BDR leadership, Revenue Operations, Marketing, and Product to understand enablement needs, coordinate execution of key initiatives, and ensure BDR-facing resources are accurate, easy to find, and consistently used. 

In this role, you will help run onboarding and continuous learning for BDRs by managing logistics, maintaining training materials and knowledge bases, and supporting live sessions as needed. You are detail-oriented, organized, and collaborative—able to translate field feedback into practical improvements and track participation and adoption using defined enablement metrics. This role may require occasional travel for team meetings or key enablement events. 

How You Will Make an Impact: 

• Partner with BDR leadership and top performers to coordinate enablement that strengthens core prospecting skills (ICP messaging, outreach sequencing, discovery, objection handling) 
• Support the BDR onboarding program by scheduling sessions, maintaining training paths and resources, and gathering feedback to improve the experience 
• Create and maintain BDR readiness resources (talk tracks, call guides, battlecards, email/call templates, sequence examples) and keep content current, approved, and easy to locate 
• Coordinate cross-functional inputs (Product, Marketing, Services, Rev Ops) into clear, BDR-ready updates that reinforce positioning and key initiatives 
• Support recurring learning moments (BDR team meetings, enablement sessions, certifications) by assisting with agendas, materials, facilitation, and follow-up 
• Help optimize BDR workflows and tool usage (e.g., CRM activity standards, routing, sequencing tools, conversation intelligence) by documenting best practices and reinforcing adoption 
• Track enablement inputs and outcomes (attendance, completion, content usage) and help report on BDR productivity indicators in partnership with Rev Operations 
• Support content governance and quality assurance for BDR-facing materials to ensure clarity, consistency, and alignment to brand and messaging standards 
• Maintain a working understanding of the competitive landscape and industry trends to support timely updates to BDR messaging and objection handling resources 
• Identify common performance gaps (e.g., low connect rates, weak ICP targeting, low meeting conversion) and propose practical enablement actions in partnership with BDR leadership 
• Maintain BDR content repositories and communication channels in partnership with Revenue Enablement 
• Support knowledge checks and certification processes to validate understanding of products, services, and BDR best practices 

What You'll Bring to the Role:

• 2–4 years of experience supporting revenue enablement, rev operations, business development, or a related go-to-market function in a fast-paced environment 
• Understanding of BDR goals and success measures (activity, conversion rates, meetings set, pipeline contribution) and the ability to align enablement support accordingly 
• Demonstrated project coordination skills—organizing stakeholders, managing timelines, and driving day-to-day execution and follow-through 
• Flexible and agile—able to manage multiple requests, prioritize effectively, and deliver high-quality work in a dynamic environment 
• Excellent written and verbal communication skills, including the ability to create clear BDR enablement assets and confidently support live facilitation when needed 
• Ability to collaborate effectively with Business Development, Sales, Marketing, Product, and Operations stakeholders at multiple levels 
• High attention to detail and accuracy, with a focus on content quality, version control, and consistent processes 
• Proficient in Microsoft Office (especially PowerPoint, Excel, and Teams) and comfortable learning and supporting BDR tools (e.g., CRM, sales engagement/sequencing tools, content management, conversation intelligence) 
• Demonstrated ability to work collaboratively while also taking ownership of day-to-day execution and follow-through 
• Experience with virtual learning environments, content portals, knowledge bases, and/or learning management systems is preferred 

Education Recommendations:

• Bachelor’s degree in education, business, curriculum design, related field, or equivalent work experience 

Job Summary:

As D2L’s Customer Success Enablement Manager, you will be accountable for the delivery and execution of our global Customer Success Enablement Strategy. You will collaborate with key business functions to assess enablement needs, define and execute enablement programs, and identify opportunities to enhance the effectiveness and impact of the customer success organization. 

As an experienced enablement leader, you will oversee onboarding, productivity improvement, learning development, and training across various roles within Customer Success. You bring a strong partnership mindset and collaborate cross-functionally to develop and implement best practices that empower Customer Success teams to drive customer outcomes. 

This role will require approximately 25% travel annually, primarily within North America (US & Canada), with potential for international travel. 

How You Will Make an Impact: 

• Collaborate with subject matter experts to design and deliver competency-based programs that support ongoing skill development across the Customer Success organization (e.g., onboarding, adoption, retention, and expansion strategies)  
• Own and evolve the Customer Success onboarding program, continuously improving content delivery and measuring effectiveness across learning, application, and business impact  
• Develop and execute readiness programs for new product launches, features, customer programs, and service offerings to ensure Customer Success teams can effectively support customers  
• Act as a quality and alignment partner for cross-functional teams by ensuring programs delivered to Customer Success are relevant, actionable, and aligned to customer outcomes  
• Facilitate the delivery of weekly, monthly, quarterly, and annual enablement programs and events—virtually and in-person—to enhance the capabilities and productivity of the global Customer Success team  
• Identify and expand opportunities to leverage D2L solutions as learning tools to support continuous development within the Customer Success organization  
• Use data and analytics to measure enablement adoption, effectiveness, and business impact  
• Track and improve key Customer Success performance metrics through enablement, including:  
• Time to value  
• Customer adoption and engagement  
• Customer health and retention  
• Success planning and lifecycle execution  
• Stay informed on industry trends, competitive landscape, and evolving customer expectations to ensure enablement programs remain relevant and high-impact  
• Identify performance gaps and proactively recommend targeted enablement solutions to improve Customer Success outcomes  
• Partner with Revenue Operations to define requirements and optimize Customer Success tools, systems, and workflows  
• Collaborate with Product, Marketing, and Services teams on key initiatives and internal events (e.g., product launches, company kickoffs, and customer programs)  
• Manage enablement content to ensure accuracy, accessibility, and relevance  
• Develop and execute communication strategies to effectively engage and inform the global Customer Success team  
• Evaluate Customer Success team knowledge across products, services, and best practices, and implement continuous improvement strategies 

What You'll Bring to the Role:

• 5+ years of experience driving effective enablement strategies in a fast-paced environment, leveraging technology and modern learning methodologies  
• Strong business acumen with the ability to align Customer Success enablement initiatives to overall business goals, including retention, growth, and customer value  
• Demonstrated ownership of programs or projects, with strong project management skills (scoping, stakeholder alignment, planning, execution, and measurement)  
• Ability to operate with flexibility and agility across multiple priorities in a complex environment  
• Excellent verbal and written communication skills, including strong facilitation and presentation abilities  
• Proven ability to collaborate and influence effectively across all levels of the organization  
• High attention to detail with a passion for learning and continuous improvement  
• Proficiency in Microsoft Office tools  
• Ability to work both independently and collaboratively  
• Experience with virtual learning environments and learning management systems preferred  
• Understanding of AI tools and trends as they apply to Customer Success, customer lifecycle management, and go-to-market functions  
• Ability to evaluate and recommend AI-powered solutions for enablement, including content creation, onboarding, coaching, customer insights, and training 

Education Recommendations:

• Bachelor’s degree in education, business, curriculum design, related field, or equivalent work experience 

How will I make an Impact?

At D2L, we are looking for developers who will help us advance our goal of using technology to transform teaching and learning around the world. We need software developers to work on a wide range of technologies including, but not limited to: distributed systems, user interfaces, mobile and cloud computing. As a developer, you will help make dreams a reality.

We are looking for software developers who have a passion for technology and code. Beyond code, developers are expected to collaborate closely with others including technical product managers, designers and QA. Your ideas and perspectives are essential to making sure we are building the right things.

What you’ll bring to the role:

• Ability to analyze and decompose problems into potential technical solutions
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• Experience in software development, preferably in a technology focused company
• Acumen with Artificial Intelligence tools
• Bachelor’s degree in computer science, computer engineering or similar technical discipline

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This position is to fill an existing vacancy

Job Summary 

The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures long-term customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships. The Account Manager will act as a trusted advisor, aligning solutions to client business objectives and success metrics. 

In this role, you will own the full lifecycle of account management—from renewals and expansion opportunities to executive engagement and strategic planning. You will lead Quarterly Business Reviews (QBRs) that showcase outcomes and success metrics, proactively manage churn risk, and ensure accurate forecasting. Additionally, you will champion client engagement by driving participation in key in-person events and aligning stakeholders at all levels. 

Success in this role requires a blend of commercial acumen, strategic thinking, and relationship management skills. The ideal candidate thrives in a fast-paced environment, is highly collaborative, and is passionate about helping customers achieve their goals while driving revenue growth for the organization. 

How you will make an impact:

Renewals 

• Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.  
• Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.  
• Collaborates with internal teams to ensure smooth contract negotiations and compliance 

Expansion Revenue 

• Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.  
• Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes.  
• Develop proposals and close expansion deals that contribute to overall revenue growth. 

Executive Alignment 

• Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization.  
• Create and execute engagement plans that include regular executive touchpoints and strategic discussions.  
• Ensure every client attends at least one in-person client event annually to strengthen partnerships and foster collaboration. 

Quarterly Business Reviews (QBRs) 

• Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes.  
• Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives.  
• Document and track action items from QBRs to ensure accountability and follow-through. 

Account Strategy 

• Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve.  
• Align internal resources to support the customer’s success metrics and long-term strategic goals.  
• Continuously update account strategies based on evolving customer needs and market conditions. 

Forecast Churn Accuracy 

• Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators.  
• Use data and insights to predict potential churn and implement proactive retention strategies.  
• Report churn risk and mitigation plans to leadership on a regular cadence. 

Risk Management 

• In partnership with Customer Success, identify and assess risks that could impact customer satisfaction, retention, or revenue.  
• Develop and execute risk mitigation plans, escalating issues when necessary.  
• Act as the primary point of contact for resolving critical account challenges quickly and effectively. 

 What you will bring to the role:

• 5+ years of account management experience in a SaaS environment  
• Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas.  
• Experience with enterprise-level web-based applications. 
• Ability to develop and execute account strategies aligned with customer goals and business outcomes.  
• Strong understanding of revenue drivers, renewal processes, and expansion opportunities.  
• Skilled in building multi-threaded relationships, including executive-level engagement.  
• Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.  
• Proficiency in forecasting, risk assessment, and interpreting success metrics.  
• Deep commitment to understanding customer needs and delivering measurable value.  
• Ability to manage multiple priorities, deadlines, and stakeholders effectively.  
• Skilled at identifying challenges and creating actionable solutions to achieve customer success. 

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

Job Summary:

The Paid Media Specialist will support our in-house paid media team, who executes digital marketing efforts across the North American, EMEA, APAC & LATAM regions. This is a hands-on paid media role where the candidate will be expected to be in platform executing and optimizing campaigns daily. This role is perfectly suited for a new starter in digital marketing who is looking to expand their knowledge and experience. 

As a member of the performance marketing team, the successful candidate will be expected to help execute and optimize our various campaigns across the year, while providing recommendations to the channel strategists where applicable.  

The successful candidate will also have the opportunity to develop their knowledge outside of paid media by supporting the performance marketing team in ABM & SEO efforts.  

The successful candidate will report to each of the channel strategists and the performance marketing director. 

How Will I Make an Impact?

• Support in the creation and management of new LinkedIn Ad campaigns for the B2B market (with support and guidance from the Paid Social Manager). 
• Support in the execution & optimization Paid Search (Google Ads) campaigns for the North American & International markets (with support and guidance from the Paid Media Manager). 
• Support in the execution of ABM marketing display campaigns. 
• Creation of landing pages for performance marketing campaigns (with support & training from web experience team). 
• Partner with creative team & external freelancers to develop assets for performance marketing campaigns. 
• Support in the management of external agency and/or channel partners. 
• Report success metrics and provide insights & recommendations on paid search & paid social performance. 
• Assist with project and resource planning where required. 
• Work with web, SEO & content team to feedback keyword insights & findings. 

What you’ll bring to the role:

• Knowledge of Digital Marketing tactics & channels. 
• Knowledge of Paid Search and/or Paid Social channels (Google Ads & LinkedIn Ads). 
• Experience working in SaaS and/or B2B verticals is preferred.  
• Experience with tracking technologies including Google Tag Manager & Google Analytics is preferred but not required. 
• Ability to create positive external relationships and internal cross-functional stakeholders. 
• Strong organization and project management skills.  
• Proven team player who is both flexible and adaptable. 
• Ability to handle multiple projects simultaneously and work effectively in a fast-paced, deadline-driven environment with rapidly changing priorities. 
• Strong analytical and research skills. 
• Attention to detail.

Location Information: This position offers the flexibility to work from your home office within Canada or at one of our vibrant office spaces in Kitchener, Toronto, Winnipeg or Vancouver.

General Description: 

As a D2L Solutions Engineer on the Account Management team, you'll spend every day helping those around you get the most out of D2L products and services. You'll help existing D2L clients and educators by learning about their unique needs and proposing solutions including D2L products and services to meet those needs. Your passion for teaching and learning makes people want to open up to you, and your expertise in learning technology and how to accomplish nearly anything using the D2L platform makes you a trusted advisor. You're excited to speak to everyone from students and instructors to a CIO, Professors, Vice Chancellors or Chancellors, and your demos and presentations provoke gasps of amazement, if not outright applause.   

Major Responsibilities (How Will I Make an Impact?): 

• Become a hands-on expert in the Brightspace platform. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit. 
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.    
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.  
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require. 
• Provide feedback to product management teams regarding use cases and trends in the field.  
• Create technical documentation and materials as required for your prospects.    
• Be the conduit through which internal SMEs are contacted and engaged into sales opportunities.  
• Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.    
• Engaging in proposal writing - review client requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses. 

Competencies (What you’ll bring to the role): 

• 3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively. 
• Comfort with other learning management systems and other learning platforms that might integrate with the LMS.  
• Have a deep interest in education and educational technology including familiarity with technology ecosystem and the LMS.  
• Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders.  
• Be highly engaging in person and virtually.   
• Must have excellent writing and comprehension skills. 
• Be able to work remotely in a professional manner. 
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision.

Interested in exploring opportunities at D2L, but don’t see a role where you think you’d have the biggest impact? We’re always looking for great talent, why not leave your resume with us for future consideration. Our recruitment team typically sources our own database first when looking for possible candidates for a new opening, so by leaving your resume and some details on the type of role you’d be interested in at D2L, we can find you and let you know if there is a match for something.

HOW WILL I MAKE AN IMPACT?

• You tell us! What roles or departments do you think you would succeed in?
• What impact have you had at your current or previous employer?

 WHAT IS D2L LOOKING FOR FROM ME?

• Tell us what you’ve got!
• Acumen with Artificial Intelligence tools

Come join D2L and be a part of improving the way the world learns! 

Bonus Points: If you want to stay connected on LinkedIn, join our "Talent Interest Pipeline." This LinkedIn feature enables members to express interest in working for D2L, without applying for a specific role. Click the I’m interested button on our About page on LinkedIn to join. 

This posting is not for a current vacancy; it is for future candidate consideration

How will I make an Impact? 

At D2L, we are looking for Software Developers who graduated in 2025 to help us advance our goal of using technology to transform teaching and learning around the world.  Our software is used daily by millions of people around the world and we need developers who are up to the challenge that this presents.  We need these developers to work on a wide range of technologies including, but not limited to: distributed systems, automated test development, user interfaces, mobile and cloud computing. As a developer, you will help make dreams a reality.

Software Developers at D2L have a passion for technology and code. Beyond code, developers are expected to collaborate closely with others including technical product managers, designers and test developers. Your ideas and perspectives are essential to making sure we are building the right things

What you’ll bring to the role:

• Ability to analyze and decompose problems into potential technical solutions
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• Experience in software development, preferably in a technology focused company
• Acumen with Artificial Intelligence tools

Education Requirements

Bachelor's degree in Computer Science or a related field; completed in 2025

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This posting is not for a current vacancy; it is for future candidate consideration

How will I make an impact? 

We are looking for seasoned software developers who are passionate about developing software using engineering best practices.  Senior software developers use past experiences & know-how to enable teams to be more productive & effective through the code they write, the decisions they make and knowledge they share.  Your ideas and perspectives are essential to making sure we are investing in the right technology and effectively advancing our goal.

We need software developers to work on a wide range of technologies including, but not limited to: distributed systems, machine learning, user interfaces, mobile and cloud computing.

What you'll bring to the role:

• Strong communication skill for technical discussions and collaboration
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• A body of work demonstrating a consistent ability to complete technically challenging work
• Acumen with Artificial Intelligence tools
• Bachelor’s degree in computer science, computer engineering or similar technical discipline
• Developers at this level typically have 5+ years experience
• Strong execution, autonomy and mentoring of Junior Developers

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This posting is not for a current vacancy; it is for future candidate consideration

How will I make an impact? 

We are looking for seasoned software developers who are passionate about developing software using engineering best practices.  Senior software developers use past experiences & know-how to enable teams to be more productive & effective through the code they write, the decisions they make and knowledge they share.  Your ideas and perspectives are essential to making sure we are investing in the right technology and effectively advancing our goal.

We need software developers to work on a wide range of technologies including, but not limited to: distributed systems, machine learning, user interfaces, mobile and cloud computing.

What you'll bring to the role:

• Strong communication skill for technical discussions and collaboration
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• A body of work demonstrating a consistent ability to complete technically challenging work
• Acumen with Artificial Intelligence tools
• Bachelor’s degree in computer science, computer engineering or similar technical discipline
• Developers at this level typically have 8+ years experience
• Provide technical leadership across teams, through mentoring, influence and leading by example
• Solves ambiguous multi-system problems across teams/initiatives

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This position is to fill an existing vacancy

General Description:  

The Revenue Operations Manager plays a critical role within the global Revenue Operations team, driving scalable, AI-powered, data-driven excellence across the sales and go-to-market ecosystem. This position is responsible for delivering key business insights to accelerate revenue growth and optimizing processes that enhance daily marketing, business development and sales execution while fostering long-term scalability and efficiency. 

A primary focus of this role is providing strategic business value to marketing, business development and sales leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize revenue outcomes. The Revenue Operations Manager ensures the integrity and accuracy of CRM data—including leads, pipeline, accounts, and contacts—enabling reliable reporting, planning, and strategic initiatives. 

As an advanced Salesforce expert, you guide Sales, BDR, and Marketing teams in effective CRM utilization, account management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline workflows, improve go-to-market motions, and enhance operational agility. 

This role requires close collaboration with stakeholders across Business Development, Sales, Marketing, Finance, and IT to align systems and processes with business objectives. The ideal candidate possesses a deep understanding of campaigns to lead to opportunity conversions, strong analytical mindset, a passion for operational excellence, and the ability to translate complex data into clear, actionable insights that drive business success.

Major Responsibilities: 

• Strategic Business Partnership: Serve as a trusted advisor to Marketing, Business Development, Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning. 
• AI Utilization & Innovation: Drive AI adoption and application to enhance pipeline and process efficiency, analytics precision, and business outcomes. 
• Scalable Process Design: Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams. 
• Advanced Analytics & Forecasting: Support the evolution of models to support key areas within RevOPs, such as pipeline efficiency, velocity and conversion, forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making. 
• Cross-Functional Project Leadership: Manage high-impact projects across Business development, Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability. 
• CRM Governance & Data Integrity: Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance. 
• Change Management & Enablement: Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes. 
• Operational Insights & Reporting: Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks.
• Training & Knowledge Sharing: Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently. 

Competencies: 

• Strategic Thinking: Ability to connect operational activities to broader business goals and long-term growth strategies. 
• Analytical Rigor: Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions. 
• Operational Excellence: Strong process orientation with a focus on scalability, repeatability, and continuous improvement. 
• Influence & Collaboration: Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels. 
• Executive Communication: Presents complex data and strategic recommendations clearly and persuasively to senior leadership. 
• Change Leadership: Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption. 
• Project Management: Balances multiple priorities and initiatives with strong organizational and time management skills. 
• Adaptability: Thrives in a dynamic environment with shifting priorities and evolving business needs. 

Technical Skills 

• Salesforce CRM: Advanced-level proficiency, including troubleshooting, and process optimization. Marketing Cloud/Pardot knowledge a nice to have. 
• Excel & Data Modeling: Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards. 
• Sales & Marketing Tech Stack: Familiarity with tools such as Marketo, Pardot, Leandata, ZoomInfo, Outreach, Salesloft, Gong, Terret, Cloudingo, Ringlead and Chorus.ai to support BD, Sales and Marketing execution and insights. 
• Presentation & Visualization: Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively. 
• Collaboration & PM Tools: Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation. 

Qualifications/Experience: 

• Education: Bachelor's degree required, preferably in Business, Analytics, or a related field. 
• Revenue Operations & GTM Experience: 7+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment. 
• Process Optimization & Change Management: 5+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams. 
• Strategic Analysis & Executive Reporting: 5+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership. 
• SaaS Industry Expertise: 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making. 
• AI Knowledge & Application: Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements.