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Principal Data Scientist (m/f/d)

AutoTrader.ca · Toronto, ON (Canada)

Data & Analytics AutoTrader Posted May 5, 2026

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join our global Data Science team and take a leadership role in shaping the future of the automotive marketplace through cutting-edge AI and machine learning. As a Principal Data Scientist, you’ll spearhead high-impact AI initiatives that influence millions of users worldwide, with a focus on both strategic vision and hands-on innovation.

In this role, you’ll collaborate cross-functionally with product, engineering, and business teams to design, build, and scale AI solutions that set us apart in the industry. You’ll bring deep technical expertise, a passion for innovation, and a strong product mindset to develop ML products that solve real-world problems and deliver measurable business value.

Our ideal candidate is an experienced data science leader who thrives in a dynamic, fast-paced environment that combines the stability of an industry leader with the agility of a startup culture. You are curious, proactive, and committed to continuous learning, especially in emerging areas like Generative AI and Large Language Models (LLMs).

You should be comfortable engaging with all levels of the organization, from peers to executives, and possess the ability to distill complex information into clear, actionable strategies that drive business decisions and create value.

What You’ll Do:

Shape the strategic direction and vision of Data Science across the organization by identifying transformative AI/ML opportunities and championing the team’s evolving role in a rapidly advancing GenAI landscape.
Lead the design and deployment of predictive and generative AI models that power personalization, pricing, search, and optimization in marketplace and fintech domains.
Collaborate with product leaders to align ML initiatives with strategic business goals and drive product innovation through data-driven experimentation and modeling.
Architect scalable ML infrastructure and automated workflows using cloud-native tools (e.g., AWS, EC2, Kubernetes) to support efficient model training, deployment, and analytics across diverse datasets.
Ensure long-term performance and compliance of production AI models though robust governance and monitoring.
Provide technical leadership and mentorship to data scientists, shaping an innovative team culture and fostering high-performance and continuous learning.
Serve as a cross-functional technical leader, shaping company-wide technical initiatives beyond data science. Partner with engineering, product, and platform teams to influence architecture, innovation agendas, and technical standards across the organization.
Act as a senior technical advisor, leading resolution of complex modeling issues and acting as the escalation point for critical incidents.
Lead the exploration and strategic application of GenAI, identifying high-impact use cases and guiding their integration across products and platforms.

What You’ll Need:

Advanced academic credentials in a quantitative field such as Computer Science, Engineering, Mathematics, or related discipline
10+ years of experience in data science, machine learning, or applied AI, with a strong portfolio of high-impact projects in production
Expert-level programming skills in Python and SQL, and fluency with leading ML/AI frameworks (e.g., scikit-learn, TensorFlow, PyTorch)
Direct experience with GenAI/LLM technologies, including tools like Hugging Face, LangChain, OpenAI APIs, vector databases, and fine-tuning methods
Deep knowledge of machine learning algorithms (supervised, unsupervised, deep learning), including model evaluation, explainability, and selection for business-critical use cases
Strong hands-on experience with cloud infrastructure (AWS), containerization (Docker), and orchestration (Jenkins, Airflow)
Proven capability in MLOps, including CI/CD pipelines, model monitoring, versioning, and automated retraining
Experience deploying and serving models through APIs (e.g., Flask, FastAPI) in both real-time and batch-processing environments
Excellent communication and stakeholder management skills, able to translate complex concepts into actionable insights for non-technical audiences
Demonstrated success mentoring teams, guiding technical strategy, and advocating for best practices in experimentation, reproducibility, and ethical AI
Experience working in agile product development environments (Scrum/Kanban); experience influencing product roadmaps is a strong plus

Bonus Points

Experience in e-commerce, marketplaces, or high-scale consumer platforms
Familiarity with automotive data and applications in pricing, inventory optimization, or recommendation systems
Contributions to open-source AI/ML projects, publications, or presentations at industry conferences

Experience leveraging AI, Generative AI (GenAI) to enhance engineering productivity, automate repetitive tasks, and optimize workflows. Candidates should demonstrate the ability to integrate AI-driven solutions into their daily work — such as code generation, debugging, reviews, documentation, and decision support—to improve efficiency for themselves and their teams. A proactive approach to exploring and implementing AI tools that drive innovation and streamline development processes is highly valued

If this opportunity excites you, but you're unsure whether your background checks every box, we value passion, curiosity, and a growth mindset. Reach out and tell us what strengths you would bring to the team. We look forward to hearing from you!

The base salary range for this position is CAD 180K – CAD 220K.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

What's in it for you:

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Financial planning with 3% matching Pension

Competitive salary
Annual bonus structure

For a career where you can drive our business and shape your future, apply now.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Ready to apply?

Apply to AutoTrader.ca

AutoTrader.ca

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Project Manager, Digital Media

AutoTrader.ca · Toronto, ON (Canada)

Apply now

Sales AutoTrader Posted Apr 29, 2026

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within our flagship platform, AutoTrader.ca, Canada’s #1 automotive marketplace, attracting over 25 million visits each month

Job Title: Project Manager, Digital Media ( 1 year Temp - Fulltime contract)

Hybrid role, offices based in Etobicoke/Toronto

Summary of Job:

Working in our AutoTrader Media business unit, the Digital Media - Project Manager will oversee the execution of branded content campaigns from design to the development. The Project Manager, Digital media will manage the production and delivery of the branded content elements and also manage the internal and external logistics from project kick-off to final delivery. Digital campaign elements include microsite development, video production and image capture, written and supporting copy, online adversting assets and social boost extensions. Core responsibilities also include workback schedule planning, workflow facilation, client and vendor communications, supporting documentation, and client approvals.

Key Areas of Responsibility:

Support internal team with the development and facilitationof branded content campaigns. Present project plan, define asset scope, facilate kick-off documentation, prepare accurate WBS, manage oveall project status and lead all communications with key stakeholders.
Direct a team of vendor partners, designers, strategists and developers to ensure the final product is consistent with the client's vision. Ensure key stakeholders, agencies and clients are onboarded and comprehend, and adhere to the workback schedule. Lead internal teams (Sales, AdOps, Digital Campaign Specialist and Creative Services) through full program delivery – design, microsite, asset production, reporting set-up and more. Ensure successful delivery of assets are delivered within in scope and with KPIs in mind.
Facilitate the development of brand lead microsites, video asset production (talent and scripts), written and supporting content/copy, media assets and social media extensions. Ensure all content is on brand and meets client’s requirements.Coordinate, plan and execute social boost media extensions on Facebook/Instagram. Monitor and optimize execution to achieve KPIs and provide performance reporting as needed.
Ensure campaign is set-up for required multi-source reporting and data dashboards (Google Analytics, Lotame, BURT, Facebook Ad Manager) Ensure through QA has been completed for optimal performance across all channels to ensure accurate performance. Monitor project performance using internal systems (Google Analytics, Lotame, BURT) post campaigns to ensure they achieve established campaign KPIs.

Job Requirements

Education, Experience and Technical skills:

required (R), preferred (P) or asset (A)

PMP certified (A) but not required
University Degree and/or College Diploma in a relevant field (R)
2 – 3 years of project management or advertising agency experience (P)
Proficient in Project Management fundamentals (P)

Required Soft Skills and Competencies:

Ability to manage multiple projects at any one time.
Outstanding communication and interpersonal skills.
Aptitude to identify project roadblocks in advance and resolve them in a timely manner.
Excellent attention to detail, assurance that all work is thoroughly reviewed and tested before deployment.
Can effectively engage and influence key stakeholders at all levels with confidence and authority.

The base salary range for this position is CAD $70k - $85k.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

What’s in it for you…

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary

For a career where you can drive our business and shape your future, apply now.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Ready to apply?

Apply to AutoTrader.ca

AutoTrader.ca

View all jobs →

Software Engineering Manager (AutoTrader.ca Marketplace)

AutoTrader.ca · Toronto, ON (Canada)

Apply now

Engineering AutoTrader Posted Apr 28, 2026

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within our flagship platform, AutoTrader.ca, Canada’s #1 automotive marketplace, attracting over 25 million visits each month.

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We’re hiring an experienced Software Engineering Manager to run two teams building our marketplace platform in Toronto. You will build and grow high-performing teams, establish delivery predictability, embed product thinking into engineering decisions, and lead the teams for our International Marketplace.

What You'll Own:

People leadership for two teams (~10 engineers total): hiring, coaching, career growth, 1:1s, performance reviews.
Delivery and roadmap execution: unblock cross-team dependencies, ensure predictable delivery and quality.
Platform-level coordination: reliability, SLOs, developer experience and operational processes.
Adoption and best practices for AI-assisted development and product features; coach teams to use AI productively and safely.
Partner with Product Managers & Director to shape product strategy and ensure engineering decisions strongly reflect product trade-offs.

Must-Haves (Non-negotiables):

Proven engineering people manager with experience managing multiple teams or multiple engineering streams.
High AI literacy: daily user of LLM tools (ChatGPT, Codex, Claude Code etc.), able to articulate AI best practices and operational concerns.
Strong technical background: AWS/Cloud, frontend (TypeScript / Node / Next.js / React), backend (Java; Spring Boot is a plus). Solid architecture judgement and platform thinking.
Product mindset: able to challenge product decisions, translate business goals into engineering outcomes.
Authorized to work in Canada; based in Toronto area and able to be onsite at least 2 days/week.
Comfortable with change and a fast-paced environment.

Nice-To-Haves:

Experience with microservices, Spring Boot, Kubernetes, Terraform/CloudFormation, observability (Prometheus/Datadog), platform/DEVEX ownership.
Prior experience in marketplace or classifieds-type e-commerce products or platforms.

What We Offer:

Lead important international marketplace work and a chance to set the technical and operating model for two critical Toronto teams.

What’s In It For You…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching for Pension
Competitive salary
Annual bonus structure

For a career where you can drive our business and shape your future, apply now.

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The base salary range for this position is CAD $140,000 – CAD 190,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Ready to apply?

Apply to AutoTrader.ca

AutoTrader.ca

View all jobs →

Go-To-Market Campaign & Analytics Manager

AutoTrader.ca · Toronto, ON (Canada)

Apply now

Sales AutoTrader Posted Apr 28, 2026

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within our flagship platform, AutoTrader.ca, Canada’s #1 automotive marketplace, attracting over 25 million visits each month.

Go-To-Market Campaign & Analytics Manager

Location: GTA (Hybrid)

Role Overview

The Go-To-Market (GTM) Campaign Manager is a data-driven operator responsible for building, tracking, and optimizing GTM campaigns within Salesforce.
This role is focused on performance, reporting, and operational excellence — ensuring campaigns are structured correctly, measured accurately, and continuously improved to drive pipeline and revenue impact.
This is an analytical, systems-focused position at the center of Sales, Product, and GTM execution.

Key Responsibilities:

Salesforce Campaign & Opportunity Management

Own end-to-end campaign setup and execution in Salesforce
Manage prospect segmentation, opportunity attribution, dashboards, and reporting
Ensure data integrity and accurate ROI tracking
Test and validate campaign workflows prior to launch

Performance Analysis & Reporting

Deliver structured reporting on campaign performance vs. targets
Analyze impact on pipeline, win rates, and revenue
Identify insights and recommend optimization strategies
Standardize reporting frameworks across GTM initiatives

Advanced Data & Tools

Perform deep analysis using advanced Excel (large datasets, pivots, lookups, modeling)
Build and enhance dashboards in AWS QuickSight (asset)
Leverage AI tools (e.g., ChatGPT) to drive reporting automation and efficiency

Cross-Functional Execution

Partner with Sales, Product, and Marketing Intelligence on campaign execution
Conduct post-launch assessments and incorporate learnings

Qualifications:

Required

3+ years in a data-driven role (Sales Ops, Revenue Ops, GTM Ops, Analytics, or similar)
Advanced Salesforce experience (campaigns, opportunities, dashboards, reports)
Advanced Excel skills with large datasets and reporting
Strong analytical and problem-solving capabilities

Assets

AWS QuickSight dashboard development
Experience using AI tools to improve workflows
Experience supporting Sales or GTM teams
Automotive or marketplace experience

What’s in it for you:

We understand that there is life at work and life outside of work. Here are a few benefits that support us to be our creative best.

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary
Annual bonus structure

The base salary range for this position is CAD $60,000 - $80,000

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Ready to apply?

Apply to AutoTrader.ca

AutoTrader.ca

View all jobs →

Directeur de comptes- ventes externes – Québec / Account Manager - Outside Sales – Quebec

AutoTrader.ca · Quebec (Canada)

Apply now

Sales AutoTrader Posted Apr 28, 2026

Nous sommes un chef de file canadien des solutions numériques pour l’industrie automobile. Avec des marques bien connues telles qu’AutoTrader.ca (AutoHebdo.net), AutoSync, Dealertrack Canada et CMS, nous stimulons l’innovation numérique dans le secteur automobile — rejoignant désormais plus de 25 millions de Canadiens chaque mois.

En tant que membre du groupe AutoScout24, le plus grand marché automobile en ligne en Europe, nous façonnons l’avenir du commerce automobile au Canada et au-delà. Pour en savoir plus, visitez tradercorporation.com.

Joignez-vous à nous dans notre parcours alors que nous réunissons le meilleur de l’Europe et de l’Amérique du Nord pour façonner l’avenir du commerce automobile.

Directeur de comptes- ventes externes – Québec (1 an temporaire - temps plein)

Principaux domaines de responsabilité :

Développement / Service à la clientèle :

Développe les comptes-clients en recueillant et en examinant l’information de manière proactive afin d'identifier les opportunités de vente de haut niveau.
Il se concentre sur la satisfaction des clients, le maintien et la génération de revenus dans les affectations existantes et les objectifs à long terme des comptes, conformément à la vision de Société Trader (AutoHebdo.net).
Prépare des présentations commerciales et des profils d'entreprise complets ; conçoit et met en œuvre des stratégies de vente.
Se prépare efficacement avant de contacter le client ; effectue une évaluation efficace des besoins et élabore des propositions pour répondre aux besoins spécifiques du client et maximiser le potentiel commercial.
Discute avec le client de ses besoins en matière de publicité ; comprend et promeut les produits et services de Société Trader (AutoHebdo.net) adaptés à chaque client en fonction des objectifs commerciaux de ce dernier.
Comprend les besoins du client afin de créer une proposition basée sur la valeur plutôt que sur la vente du produit ; fait preuve d'un intérêt personnel constant pour le client afin de lui rappeler la valeur de Société Trader (AutoHebdo.net).
Il est responsable de toutes les communications avec les clients, de la résolution des conflits et de la conformité des livrables du client et aux revenus; veille à ce que les problèmes des clients soient résolus de manière efficace tout en maintenant d'excellentes relations avec les clients ; répond rapidement aux besoins des clients.
Maintenir une connaissance approfondie des produits nouveaux et existants de Société Trader (AutoHebdo.net) ainsi que des nouveaux produits sur le marché, des tendances du secteur et des nouveaux développements ; comprendre les conditions concurrentielles actuelles sur le marché.

Gestion du territoire et des comptes :

Remplir le planificateur hebdomadaire des ventes afin d'assurer la pénétration efficace du territoire assigné et le maintien de la base de revenus des clients existants ; contacte les clients existants proactivement; identifier les priorités et fixe des rendez-vous au moment opportun.
Lancer des activités après-ventes pour s'assurer que les solutions publicitaires continuent de répondre aux besoins du client.
Contribuer à la stratégie de marché de Société Trader (AutoHebdo.net) en surveillant les produits de la concurrence et les réactions des clients ; recommander de nouvelles solutions et de nouveaux services en évaluant les solutions actuelles et en identifiant les besoins à satisfaire.
Passe la majeure partie de son temps à l’extérieur du bureau (sur la route), avec les clients et travaille à développer, gérer et conserver les comptes.
Atteindre les objectifs de vente pour une base de clientèle spécifique.

Administration :

Tenir à jour les dossiers des clients pour assurer une bonne organisation du territoire et une bonne gestion des comptes.
Préparer une variété de rapports d'état, y compris l'activité, les clôtures, le suivi, les indicateurs de performance et la satisfaction des objectifs.
Présente, négocie les tarifs pour les clients et prépare les devis électroniques.
S'assurer que tous les documents et rapports sont complets, exacts et soumis aux autres services dans les délais impartis.

Formation et expérience :

Baccalauréat en marketing ou administration des affaires ou équivalent.
Minimum de cinq à huit ans d'expérience en vente auprès de comptes à revenus élevés.
Résultats prouvés et constance dans l’atteinte/dépassement des objectifs de vente.
Expérience en vente de produits intangibles, médias / numérique.
Bilingue (français et anglais) :

La connaissance de la langue anglaise est requise pour les communications avec les gestionnaires en Ontario et pour celles de la clientèle anglophone.

Aptitudes et compétences techniques :

Capacité à maximiser les résultats en gérant systématiquement un plan de compte
Motivé à augmenter les ventes des comptes existants
Capacité d'adapter le système en utilisant les ressources internes afin de trouver des solutions pour les clients.
Capacité de renseigner les clients au moyen d'activités de formation structurées.
Favorise les relations avec les clients en sollicitant un retour d'information et en répondant aux demandes à toute heure du jour ; capacité à résoudre les problèmes avant qu'ils ne soient transmis à un échelon supérieur.
Capacité d'acquérir des connaissances pertinentes sur les produits pour répondre aux besoins des clients.
Capacité à adapter son image aux attentes des clients en s'adaptant à différentes situations avec empathie et transparence.
Solides techniques de clôture ; utilisation d'étapes logiques et progressives.
Compétences informatiques de niveau intermédiaire en Microsoft Office et les outils informatiques.

Compétences non techniques

Sens des relations humaines ; esprit d'équipe et excellentes aptitudes à la communication (verbale et écrite) et d'écoute.
Orientation résultats ; capacité à faire passer un client du statut de bon à celui d'excellent.
Solides compétences en gestion du temps et des ressources et sens de l'organisation ; capacité à établir des priorités et à répondre rapidement aux demandes des clients.
Aptitudes à l’auto-perfectionnement
Aptitudes à la résolution de problèmes et d'analyse

Le genre masculin est utilisé sans discrimination et dans le seul but d’alléger le texte.

Ce que nous offrons

Avantages dès le premier jour
Rabais pour les gyms
Programme d’aide aux employés et à leur famille
Événements de mieux-être virtuels
Budget pour conférences et formations
Programmes de formation internes réguliers
Planification financière
Laissez-nous vous aider à investir dans votre avenir grâce à une contribution équivalente de 3 % à votre régime de retraite et à de multiples formes de protection du revenu.

La fourchette de salaire de base pour ce poste est de 80 000 à 90 000 CAD.

Cette fourchette reflète la rémunération attendue au moment de la publication. L'offre finale peut varier et peut être supérieure en fonction des compétences, de l'expérience, de la localisation et des conditions du marché. Ce poste comprend également un plan de vente (OTE) et peut inclure des avantages et d'autres offres aux employés.

Account Manager - Outside Sales – Quebec ( 1 year temporary - fulltime)

Main areas of responsibility:

Development / Customer Service:

Develops client accounts by proactively gathering and reviewing information to identify high-level sales opportunities.
Focuses on customer satisfaction, maintaining and generating revenue in existing assignments and long-term account goals, in accordance with Société Trader (AutoHebdo.net) vision.
Prepares business presentations and comprehensive company profiles; designs and implements sales strategies.
Prepares effectively before contacting the client; conducts an effective needs assessment and develops proposals to meet the client's specific needs and maximize business potential.
Discusses with the client their advertising needs; understands and promotes Société Trader (AutoHebdo.net) products and services adapted to each client based on their business objectives.
Understands the client's needs in order to create a proposal based on value rather than product sales; shows consistent personal interest in the client to remind them of the value of Société Trader (AutoHebdo.net).
Is responsible for all client communications, conflict resolution, and ensuring deliverables meet client expectations and revenue goals; ensures that client issues are resolved efficiently while maintaining excellent client relationships; responds promptly to client needs.
Maintain an in-depth knowledge of Société Trader's (AutoHebdo.net) new and existing products as well as new products on the market, industry trends, and new developments; understand the current competitive conditions in the market.

Territory and Account Management:

Complete the weekly sales planner to ensure effective penetration of the assigned territory and maintenance of existing client revenue base; proactively contact existing clients; identify priorities and schedule appointments at the appropriate time.
Launch after-sales activities to ensure that advertising solutions continue to meet client needs.
Contribute to Société Trader's (AutoHebdo.net) market strategy by monitoring competitor products and client feedback; recommend new solutions and services by evaluating current solutions and identifying needs to be met.
Spend the majority of time outside the office (on the road), with clients, working to develop, manage, and retain accounts.
Achieve sales targets for a specific client base

Administration:

Keep client files up to date to ensure good territory organization and effective account management.
Prepare a variety of status reports, including activity, closings, follow-ups, performance indicators, and goal achievement.
Present, negotiate rates for clients, and prepare electronic quotes.
Ensure that all documents and reports are complete, accurate, and submitted to other departments on time.

Education and Experience:

Bachelor's degree in marketing or business administration or equivalent.
Minimum of five to eight years of sales experience with high-revenue accounts.
Proven results and consistency in meeting/exceeding sales targets.
Experience in selling intangible products, media/digital.
Bilingual (French and English) - Knowledge of English is required for communications with managers in Ontario and with English-speaking clients.

Main areas of responsibility:

Skills and technical competencies:

Ability to maximize results by systematically managing an account plan.
Motivated to increase sales of existing accounts.
Ability to adapt the system using internal resources to find solutions for clients.
Ability to inform clients through structured training activities.
Fosters client relationships by soliciting feedback and responding to requests at any time of the day; ability to solve problems before they are escalated.
Ability to acquire relevant product knowledge to meet client needs.
Ability to adapt one's image to client expectations by adjusting to different situations with empathy and transparency.
Strong closing techniques; use of logical and progressive steps.
Intermediate computer skills in Microsoft Office and computer tools.

Non-technical skills:

People skills; team spirit and excellent verbal and written communication and listening skills.
Results orientation; ability to turn a client from good to excellent.
Strong time and resource management skills and organizational sense; ability to set priorities and respond quickly to customer requests.
Self-improvement skills
Problem-solving and analytical skills

The masculine gender is used without discrimination and solely to simplify the text.

The base salary range for this position is CAD $80k – $90k.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. This role also includes a sales plan (OTE) and may include benefits and other employee offerings.

What’s in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary
Annual bonus structure

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Ready to apply?

Apply to AutoTrader.ca

AutoTrader.ca

View all jobs →

Bilingual Client Support Specialist (1 year Temporary Full-time)

AutoTrader.ca · Toronto, ON (Canada)

Apply now

Customer Support / Operations AutoTrader Posted Apr 28, 2026

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within our flagship platform, AutoTrader.ca, Canada’s #1 automotive marketplace, attracting over 25 million visits each month

Bilingual Client Support Specialist

The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as the internal primary point of contact between the customer and the AutoTrader for specific customer related issues. The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the customer's account, including preparing sales presentations and monthly reports for customers. Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected. The Customer Support Specialist will also work very closely with other roles within the business including the Outside / Inside Account Managers, Account Directors, Online Sales Consultants and also Sales Management within the sales organization regarding customer accounts. Building strong customer relationships is absolutely key to the success of the role.

Key Areas of Responsibility:

This role is expected to investigate concerns and inquiries.
Asking the right questions of clients and cross functional teams to determine best course of action for resolution to clients concerns or issues raised.
Communicating resolution in a timely manner is critical to the success of this role. This role is also expected to troubleshoot issues brought to their attention re: client's accounts.
Managing inbound communications (phone or email) from clients or dealer groups related to the clients.
Also, managing outbound communication with clients that may be flagged for DNS (Do Not Sell) or to provide follow-up answers to questions or concerns raised by the clients. Providing a strong level of customer service and building a level of trust with the client is critical.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature or related to billing or related to order fulfillment (print, priority placement, creative).
This role will be working closely with Sales, Finance, Production and Dealer Services. Will escalate issues to the Manager of Customer Services or to cross functional departments as necessary.
Prepare and run reports and presentations (ie. Monthly reviews, Sales Proposals, Performance, Tickets, Status, etc) both internally within the organization and/or for the clients purposes.
Reports can be analyzed and recommendations may be made to the Sales team regarding customer accounts.
May flag issues re: optimization.
Take ownership of the accuracy of the clients account information in AutoTrader CRM system. Including package information, capture information, contacts, rates etc.

Education, Experience and Technical skills:

Must be very detailed oriented and very customer focused.
Must be organized and able to manage clients' expectations.
Must be self-motivated and work individually and as a team.
Must have a sense of urgency to resolve and investigate issues.
College diploma.
Must have solid verbal/written communication skills - English & French (Required)
MS Office experience - specifically Excel is essential.
Strong customer service skills.
Strong analytical skills

The base salary range for this position is CAD $42k - $45k.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Spécialiste du support client bilingue

Le rôle du spécialiste du support client est de fournir un support quotidien axé sur le client à des clients spécifiques et à des groupes de concessionnaires faisant affaire avec AutoTrader. Ce rôle sert également de point de contact principal interne entre le client et AutoTrader pour des problèmes liés à des clients spécifiques. Le poste peut fournir, ou servir de liaison pour d'autres membres du personnel qui fournissent, un support client, un support technique, un support pour l'ajout ou la configuration de produits, la planification et la formulation de recommandations pour le compte du client, y compris la préparation de présentations commerciales et de rapports mensuels pour les clients. Il est également attendu de passer en revue les analyses concernant l'activité et le retour sur investissement et de fournir des conseils sur le compte au client. Le spécialiste du support client travaillera également en étroite collaboration avec d'autres fonctions au sein de l'entreprise, y compris les responsables de comptes externes et internes, les directeurs de comptes, les consultants en ventes en ligne ainsi que la direction commerciale de l'organisation des ventes concernant les comptes clients. Établir des relations solides avec les clients est absolument essentiel pour le succès de ce rôle.

Principales responsabilités :

On s'attend à ce que ce rôle enquête sur les préoccupations et les demandes de renseignements.
Poser les bonnes questions aux clients et aux équipes interfonctionnelles afin de déterminer la meilleure ligne de conduite pour résoudre les préoccupations ou problèmes soulevés par les clients.
Communiquer la résolution en temps voulu est essentiel pour le succès de ce rôle. Ce rôle est également censé résoudre les problèmes signalés concernant les comptes des clients.
Gestion des communications entrantes (téléphone ou e-mail) des clients ou des groupes de concessionnaires concernant les clients.
De plus, gérer la communication sortante avec les clients qui pourraient être signalés pour DNS (Do Not Sell) ou pour fournir des réponses de suivi aux questions ou préoccupations soulevées par les clients. Offrir un niveau élevé de service client et établir un niveau de confiance avec le client est essentiel.
Coordonner et collaborer avec les départements transversaux pour résoudre les problèmes de nature technique ou liés à la facturation, ou liés à l'exécution des commandes (impression, placement prioritaire, création).
Ce poste travaillera en étroite collaboration avec les équipes des ventes, des finances, de la production et des services aux concessionnaires. Il fera remonter les problèmes au responsable du service client ou aux départements transversaux si nécessaire.
Préparer et exécuter des rapports et des présentations (par exemple, revues mensuelles, propositions commerciales, performances, tickets, état, etc.) à la fois en interne au sein de l'organisation et/ou à des fins clients.
Les rapports peuvent être analysés et des recommandations peuvent être faites à l'équipe des ventes concernant les comptes clients.
Des problèmes liés à l'optimisation peuvent être signalés.
Assume la responsabilité de l'exactitude des informations des comptes clients dans le système CRM AutoTrader, y compris les informations sur les forfaits, les informations capturées, les contacts, les tarifs, etc.

Éducation, expérience et compétences techniques :

Doit être très minutieux et très centré sur le client.
Doit être organisé et capable de gérer les attentes des clients.
Doit être autonome et capable de travailler individuellement et en équipe.
Doit avoir le sens de l'urgence pour résoudre et enquêter sur les problèmes.
Diplôme universitaire.
Doit posséder de solides compétences en communication orale et écrite - anglais et français (obligatoire)
Expérience avec MS Office - Excel en particulier est essentiel.
Solides compétences en service à la clientèle.
Solides compétences analytiques.

La fourchette de salaire de base pour ce poste est de 42 000 $ à 45 000 $ CAD.

Cette fourchette reflète la rémunération prévue au moment de la publication. L’offre finale peut varier et être plus élevée en fonction des compétences pertinentes, de l’expérience, du lieu de travail et des conditions du marché. Selon le poste, l’ensemble de la rémunération globale peut également inclure des avantages sociaux, une prime et d’autres prestations offertes aux employés.

What’s in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Benefits from Day 1

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs

Financial planning

Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary

Annual bonus structure
3% CPP matching

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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