OVERVIEW

The Manager, Global Retail Technology Enablement plays a key role in shaping the future of ALO’s in-store technology ecosystem and omnichannel capabilities. Defining strategic vision and leading execution, this individual identifies opportunities to modernize POS, RFID, and omnichannel systems to enhance customer experience, improve inventory visibility, and drive productivity and scalable growth across markets. In parallel, this role ensures that operational policies and procedures evolve in alignment with system enhancements and platform changes — creating clear, consistent standards that enable seamless store execution globally.

By partnering cross-functionally with Digital, Retail Technology, Finance, and International teams, this role ensures that all retail capabilities and technologies— and the governance that supports them — evolve in alignment with enterprise growth priorities. Success in this role is measured through roadmap execution, platform adoption, improved omnichannel performance, inventory accuracy, system optimization, and scalable operational standards that support global consistency.

RESPONSIBILITIES

Global Retail Technology Roadmap

• Develop and maintain a rolling strategic roadmap for global retail technologies
• Identify capability gaps across store systems and define future-state solutions to support scalability, international expansion, real-time inventory visibility, and evolving customer behaviors.
• Partner with Digital and eCommerce teams to strengthen end-to-end omnichannel journeys, including BOPIS, ship-from-store, and returns optimization.
• Evaluate new and emerging retail technologies and industry best practices to inform platform evolution and innovation strategy.
• Support long-term infrastructure planning for new store concepts and global expansion.

Policy, Governance & Operational Standards

• Develop and evolve policies and procedures that support global retail technologies, ensuring alignment between technology functionality and store execution.
• Establish governance frameworks for system enhancements and process changes to ensure global consistency while allowing for localized adaptations.
• Translate system updates and platform enhancements into clear operational standards, documentation, and field-facing communications.
• Partner with Retail Operations and Field Leadership to ensure policies are actionable, scalable, and supportive of efficiency and inventory accuracy.

Cross-Functional Partnership & Execution

• Serve as a key business partner to Retail Technology and Engineering teams, translating operational needs across all retail technologies into structured business requirements.
• Develop business cases and ROI analyses to support capital prioritization and technology investment decisions.
• Lead cross-functional alignment sessions to define scope, sequencing, testing, and global rollout strategy.
• Partner with International teams to balance global platform consistency with localized market needs.

Performance & Continuous Improvement

• Define KPIs and success metrics and analyze performance data to identify strategic improvement opportunities across customer experience, conversion, labor productivity, and inventory accuracy.
• Identify systemic friction points and drive structured enhancements to improve platform reliability, usability, and adoption.
• Ensure structured change management and clear communication of system and policy updates to field teams.

QUALIFICATIONS

• Bachelor’s Degree required.
• 4–7+ years of experience in HQ retail operations and/or experience in retail leadership role focused on operations.
• Experience contributing to technology roadmaps or large-scale system implementations.
• Strong working knowledge of POS systems, RFID technology, inventory management platforms, and omnichannel fulfillment models.
• Experience developing retail policies and operational standards.
• Proven ability to translate operational needs into structured business requirements.
• Strong analytical capabilities with comfort leveraging data to inform strategy.
• Excellent written and verbal communication skills, with experience building executive-ready materials.
• Ability to influence cross-functional stakeholders without direct authority.
• Advanced proficiency in Microsoft Office Suite (Excel and PowerPoint).
• Ability to travel to stores as needed.

The base salary range for this position is $120,000-$140,000 per year, which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include long term incentives, a PTO policy, and many other progressive benefits.

#LI-onsite

OVERVIEW

The Manager of North America Retail Operations is responsible for driving operational excellence across the fleet through the development, implementation, and continuous improvement of store processes, policies, systems, and tools. This role serves as a key partner between HQ and field teams, ensuring that operational strategies are practical, scalable, and consistently executed in stores. 

This role supports a wide range of initiatives spanning inventory, omni-channel, store systems, and in-store execution. The focus is on building efficient, clear, and sustainable ways of working that improve productivity, reduce complexity, and enhance overall store performance. 

Leveraging field feedback, business objectives, and data-driven insights, this individual identifies opportunities to strengthen operational discipline, improve consistency, and enable stores to operate more effectively. This role reports to the Director, North America Retail Operations. 

RESPONSIBILITIES  

Store Operations Strategy & Execution 

• Support the development and execution of store operations strategies, processes, and policies across North America.  
• Translate business objectives into clear, actionable workflows and tools for store teams.  
• Ensure operational initiatives are practical, scalable, and aligned with store realities.   

Process, Policy & Technology 

• Develop, refine, and maintain store processes and policies to improve clarity, consistency, and efficiency.  
• Partner with Technology and cross-functional teams to support implementation and optimization of store systems and tools.  
• Identify gaps in current processes or systems and drive solutions that enhance execution and performance.   

Project Management & Implementation 

• Lead and support end-to-end implementation of operational initiatives, including new tools, processes, and programs.  
• Develop project plans, timelines, and success metrics to ensure effective rollout and adoption.  
• Monitor execution, gather feedback, and refine initiatives to improve scalability and impact.  

Store Support & Continuous Improvement 

• Support management of the store support ticketing system, including monitoring trends, identifying root causes, and driving improvements.  
• Partner with cross-functional teams to resolve field issues and improve responsiveness and accountability.  
• Identify opportunities to simplify operations, reduce workload, and improve overall store experience.  

Performance & Insights 

• Monitor key operational KPIs and performance trends across the fleet.  
• Leverage data and field insights to identify opportunities for improvement and inform decision-making.  
• Partner with field leadership to address execution gaps and drive consistency across stores.  

Team Leadership & Development 

• Lead, coach, and develop direct reports, ensuring strong execution and professional growth.  
• Set clear priorities and align team efforts to business objectives and operational goals.  
• Foster a results-driven culture centered on ownership, accountability, and continuous improvement.  

QUALIFICATIONS

• 5–8+ years of retail operations experience with a broad understanding of store operations.  
• Experience developing and implementing store processes, policies, and operational initiatives.  
• Strong project management skills with the ability to manage multiple priorities and timelines.  
• Experience working with store systems and technology implementations preferred.  
• Strong analytical and problem-solving skills with a data-driven mindset.  
• Ability to influence cross-functional partners and work effectively across teams.  
• Experience managing or mentoring others preferred.  
• Advanced proficiency in Microsoft Office, especially Excel.  
• Willingness to travel across North America and to HQ as needed.  
• Flexible schedule aligned to retail business needs.  

The base salary range for this position is $120,000-$140,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Director of Retail Operations, APAC is responsible for ensuring that ALO's global retail strategies are translated into locally relevant, seamlessly executed operations across the region. This role leads in-market Retail Operations Managers, adapting global operating models and rollout plans while ensuring flawless execution across communications, logistics, training, and measurement. This leader operates with a servant mentality towards the field. While reporting into the Global Retail Operations function, this role operates in lock step with our APAC market leadership team to ensure tools, processes, and systems provided to the field work seamlessly. This role will build strong peer-level partnerships with local peers, including Logistics, Loss Prevention, Planning, and Marketing, that allows for empowered decision-making in-region without unnecessary escalation. This role requires strong decision quality – knowing when to adapt, when to call for help, and when to hold the line on global standards.

RESPONSIBILITIES

• Manage cross-functional critical-path milestones for new country enablement activities, maintaining detailed project plans and trackers to drive towards first store business enablement.
• Conduct impact and gap assessment against global operating model, systems, and processes to determine local adaptations for local market.
• Partner with Global Retail Operations team to develop new operating models, processes, and technology changes to adapt to store concept variations, including department store, mall, and freestanding store operating models.
• Partner with local logistics and last mile delivery providers and HQ-based Supply Chain teams to develop fulfillment models customized on a store-by-store basis to meet business needs.
• Support with NSO planning, coordination and training.
• Own and maintain localized Retail Calendar to include local events, holidays, initiative pilots and rollouts, communication campaigns, leveraging Global Retail Calendar as baseline.
• Oversee all store and field leader communications via Zipline communication platform, leveraging global communication content as baseline, managing translation to local language while maintaining feeling and essence of messaging.
• Maintain Zipline Resource Library for country, ensuring that all policies and procedures align to local market expectations and are translated for local consumption.
• Support facilitation of weekly market level field leader meetings, ensuring general alignment with global approach.
• Support planning, logistics, and facilitation of market events in conjunction with field leadership and global teams.
• Own the regional retail calendar, sequencing global and local initiatives around workload, capacity, and market-specific considerations.
• Lead end-to-end execution of global initiatives in-region, ensuring full integration across communications, translations, logistics, training, and measurement.
• Ensure launches are complete, relevant, and seamless to execute prior to reaching stores.
• Measure adoption and execution success, sharing insights with both regional leadership and HQ.
• Build deep store operations expertise through participating in hands-on store process execution and maintain detailed understanding of ALO's policies and procedures.
• Safeguard against siloed or fragmented approaches, ensuring the region reflects ALO's global brand, standards, and culture.
• Build strong peer-level relationships with regional leaders across Logistics, Loss Prevention, Planning, Buying, Technology, Merchandising, and Marketing.
• Identify opportunities for process improvements to simplify execution and drive labor efficiencies while maximizing business and operations performance.
• Support solution design, testing, and policy and procedure development for operational rollouts.
• Demonstrate strong decision quality: knowing which processes and policies can flex, which must hold, and when to escalate to global leadership.
• Regularly review operational KPIs at store level and partner with field leader and store teams to drive KPI improvements and delivery against KPI expectations. Responsible for driving key operational metrics including Inventory Accuracy, Shrink, and Recovery/Replenishment Rates.

 QUALIFICATIONS

• Minimum of 10 years in multi-country retail operations management across APAC, with a focus on execution in Hong Kong, Taiwan, Macau, South Korea, Japan, Australia, and NZ. Experience at a global brand preferred. 
• Proven project management skills and the ability to thoughtfully develop and manage against detailed timelines.
• Self-starter with ability to identify issues, propose solutions, and implement improvements
• Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed
• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint
• Ability to travel to retail store locations throughout APAC and HQ office in Los Angeles as needed.

OVERVIEW

The Retail Workforce Management Analyst plays a critical role in translating labor data into clear, actionable insights that inform retail decision‑making. This role owns core labor reporting and analysis, connecting labor budgets to actual performance to explain how and where labor is being spent across the retail fleet.

This position partners closely with Workforce Management, Retail Operations, Finance, and HR to ensure labor investment is understood, optimized, and aligned with business priorities. The ideal candidate is highly analytical, detail‑oriented, and skilled at turning complex workforce data into compelling, executive‑ready narratives.

RESPONSIBILITIES  

• Build and maintain the weekly retail labor report, providing visibility into staffing levels, labor spend, productivity, and key drivers of variance.
• Develop and deliver a monthly labor walk that connects budget to actuals, clearly explaining where labor is being spent, why variances exist, and what actions are recommended.
• Partner with Finance and Workforce Management to ensure labor reporting aligns with budget assumptions, forecasts, and business plans.
• Own monthly retention and turnover reporting, identifying trends, risks, and opportunities across regions, stores, and roles.
• Maintain the retail staffing census, ensuring accurate and timely tracking of headcount, vacancies, and hiring progress.
• Assess and monitor Legion forecast accuracy, identifying gaps between forecasted and actual demand and recommending improvements to labor and forecasting models.
• Own the shipment units received forecast, ensuring the correct workload hours are loaded to each store to support receiving and back‑of‑house labor needs.
• Produce clear, concise reporting and insights for leadership, translating labor data into stories that support operational and financial decision‑making.
• Collaborate cross‑functionally with Retail Operations, HR, Finance, Payroll, and Technology to ensure data accuracy and consistency across systems.
• Support continuous improvement of labor reporting processes, dashboards, and metrics as the retail fleet scales.

QUALIFICATIONS

• Bachelor’s degree in Business, Analytics, Operations, Finance, or a related field.
• 2-4 years of experience in workforce management, labor analytics, retail operations analytics, or a related field.
• Strong analytical skills with the ability to interpret large datasets and identify meaningful trends and insights.
• Experience building recurring operational and financial reports, including variance analysis and executive‑level summaries.
• Working knowledge of workforce management concepts such as forecasting, scheduling, productivity, and labor modeling.
• Experience with workforce management systems; Legion experience strongly preferred.
• Advanced Excel skills including Excel Power Query.
• Strong written and verbal communication skills, with the ability to clearly explain labor drivers to non‑technical audiences.
• Highly organized, detail‑oriented, and comfortable working in a fast‑paced retail environment.

The base salary range for this position is $105,000-$120,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

Following the vision and strategy set by the Manager Store Experience, the Retail Experience Specialist (RES) bringing to life all projects and experience-related programming in preparation for deployment to ALO’s store teams. They compile directives from their respective managers, stakeholders, and sponsors, and ensure that the content delivers value, quality, and benefits the organization. The RES owns the development, coordination, and ongoing optimization of store experience content and programs, ensuring they are relevant, engaging, and operationally practical. The RES is responsible for ensuring projects are running on time and supports with the delivery of these projects to the field throughout their full lifecycle.  

Working cross-functionally, this role blends program management, content creation, and performance analysis. Success in this role requires strong clarity of ownership, an ability to simplify complex ideas, and a sharp understanding of how store teams consume information and apply it in real time. 

RESPONSIBILITIES  

Store Experience Content & Enablement 

• Own the creation and evolution of selling and styling content that supports store teams in delivering elevated guest experiences.
• Develop written communications such as selling and styling newsletters that translate trends, product stories, and priorities into clear, actionable guidance for store teams.
• Produce and manage selling and styling video content, partnering with internal teams as needed to ensure content is engaging, on-brand, and easy to apply on the sales floor.
• Create monthly trend and insight reports that synthesize product, guest, and field insights into practical takeaways for store and field leadership. 

Learning Tools & Program Assets 

• Design facilitator guides and supporting materials that enable consistent delivery of store experience programs, trainings, and meetings.
• Support the development of learning tools using a variety of formats (written, visual, video, and presentation-based) to accommodate different learning styles.
• Ensure all learning and experience assets are clear, well-structured, and ready for field execution. 

Presentations & Executive-Ready Materials 

• Design polished presentation decks for internal meetings and conferences, ensuring clarity of message, strong storytelling, and brand alignment. 
• Translate complex initiatives, strategies, and insights into visually compelling and easy-to-understand presentations for diverse audiences. 

Platform & Resource Management 

• Maintain and organize the Zipline resource library, ensuring store-facing materials are accurate, up to date, easy to navigate, and clearly categorized.
• Partner with cross-functional stakeholders to ensure materials published to Zipline reflect current priorities and best practices.
• Support ongoing audits and clean-up of outdated or redundant materials to maintain a high-quality experience for store teams. 

Program Execution & Cross-Functional Partnership 

• Manage experience-related programs from concept through delivery, including timelines, dependencies, and stakeholder alignment.
• Partner with subject matter experts across the business to ensure content accuracy, relevance, and consistency.
• Act as a point of connection between Store Experience, Digital Education, and other partners to ensure seamless delivery of content and programs. 

Measurement, Insights & Continuous Improvement 

• Analyze program performance and feedback using data from Zipline engagement, post-training assessments, surveys, and other relevant sources.
• Synthesize qualitative and quantitative feedback into clear insights and recommendations.
• Share findings with stakeholders and apply learnings to continuously improve store experience content and programs. 

QUALIFICATIONS

• Excellent verbal and written communication skills with a high attention to detail
• Graphic design and video editing experience required
• Strong organizational skills with the ability to manage multiple workstreams across varying content formats
• 3-5 years of experience in retail management, training, or learning design required
• Microsoft Office (PowerPoint) & Adobe Suite proficiency required
• Experience supporting virtual or in-person facilitation a plus 

The base salary range for this position is $70,000-$90,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Director of North America Retail Operations is responsible for driving operational excellence across the region while also playing a critical role in shaping Alo’s global retail operating model. This role serves as both an execution leader and a key contributor to the development, testing, and refinement of new initiatives, processes, and tools that will scale globally. 

This leader ensures that global strategies are effectively operationalized within North America while continuously identifying opportunities to improve and evolve the operating model. They leverage a combination of real-time field feedback, business objectives, and data-driven insights to drive operational efficiency, productivity, and scalable performance across the fleet. 

RESPONSIBILITIES  

Operating Model Development & Execution 

• Partner closely with Global Retail Operations to co-develop and evolve Alo’s retail operating model, processes, and systems. 
• Act as a key thought partner in identifying opportunities to improve operational efficiency, scalability, and store experience. 
• Lead testing and validation of new operational initiatives, tools, and process changes within North America. 
• Collaborate with Workforce Management team to ensure alignment between labor and operating model. 
• Translate global operating models into effective execution across North America, ensuring alignment with both global standards and regional needs. 
• Provide structured feedback and insights to inform continuous improvement of global frameworks.

Operational Rollout & Initiative Execution 

• Lead the comprehensive planning and execution to successfully rollout new initiatives and process changes across North America. 
• Ensure initiatives are fully operationalized, scalable, and executable before broader deployment. 
• Monitor execution quality and operational adoption, identifying opportunities and  
• North America as a test-and-learn environment to refine initiatives prior to global scaling. 

Team Leadership & Development 

• Lead, coach, and develop a high-performing team, fostering a culture of strong operational expertise, empowerment and accountability. 
• Set clear priorities and ensure alignment of team efforts against business objectives and operational goals. 
• Provide ongoing feedback, guidance, and coaching to enable individual growth and performance. 

Daily Operations & Process Excellence 

• Build deep expertise in store operations through hands-on engagement and continuous evaluation of store processes. 
• Ensure consistency and adherence to Alo’s operational standards across all North America locations. 
• Identify and drive process improvements that simplify execution, increase efficiency, and enhance store performance. 
• Partner cross-functionally with Logistics, Loss Prevention, Planning, Merchandising, Technology and field leadership to drive business objectives and operational outcomes. 
• Support solution design, testing, implementation and training of new operational processes and technology. 

New Store & Market Operational Enablement 

• Own operational readiness for new store openings (NSOs), including new formats, ensuring all processes, systems, and logistics are in place prior to launch.  
• Partner cross-functionally with Supply Chain and Logistics teams to establish effective inventory flow and fulfillment models on a store-by-store basis. 

Operational Performance & KPI Ownership 

• Monitor and drive performance against key operational KPIs, reducing variability across the fleet in key KPIs. 
• Partner with field leadership to improve execution against metrics including: 
• Inventory Accuracy 
• Shrink 
• Replenishment & Recovery Rates 
• Omnichannel fulfillment 
• Establish consistent operational review cadences to ensure accountability and continuous improvement. Identify root causes of operational issues and implement scalable solutions. 

QUALIFICATIONS

• Minimum of 10 years of experience in retail operations, with a focus on multi-region or national execution. 
• Strong expertise in store operations, process design, and operational scalability. 
• Proven ability to both develop and execute operational strategies in a fast-paced retail environment. 
• Experience piloting, testing, and scaling new initiatives or operating models preferred. 
• Demonstrated ability to influence cross-functional partners and contribute to global strategy development. 
• Strong project management skills with the ability to manage complex timelines and initiatives. 
• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint. 
• Willingness to travel across North America and to HQ in California as needed. 
• Ability to support a flexible schedule aligned to retail business needs. 

The base salary range for this position is $165,000-$185,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

As the Director of Retail Operating Model & Technology, you will be at the forefront of shaping how process, people, and technology work together seamlessly to enable retail growth. In this new role, you serve as the architect of our weekly and daily operational routines in stores, connecting the dots between staffing and scheduling, disparate and integrated tech platforms, and operational processes in stores to maximize efficiency, drive labor reductions, and ensure front-line team success by making store operations easy and wrong execution impossible through technology. This role operates at a global level with a focus on developing scalable solutions that serve as the baseline blueprint for international expansion that can be adapted to support localized nuances outside of the US. Success criteria for this role is measured through improvements to key metrics including inventory accuracy, shrink, replenishment rates, short ship rate, and labor spend.

RESPONSIBILITIES  

Operating Routines

• Maintain efficient weekly and daily operational routines for retail stores, factoring in nuances driven by location, volume, architectural constraints, and staffing models.
• Partner closely with Workforce Management Team to ensure alignment between baseline operational routines, labor models, and scheduling tools.
• Adapt labor models to support peak execution challenges during key periods of the year.
• Partner with Regional Operation teams to assess feasibility to lift and shift baseline operating models to other countries and business models, completing gap assessments to determine adaptations needed to store operating model.

Process & Technology Improvement

• Oversee Retail technology and process improvement roadmap, driving alignment between leadership, operating teams, and cross-functional partners including Tech Ops, Retail Engineering, Digital functions, and regional teams.
• Capture and prioritize process and technology improvement opportunities through partnership with daily retail operations teams, store visits and process immersion, operational KPI review, and field feedback. Maintain value creation through close tracking of key growth drivers and efficiencies captured.
• Maintain cross-functional retail tech product enhancement requests across core platforms including RFID, Omni, Inventory Control, asset protection management systems, and POS.
• In partnership with international operations teams, identify and support new and alternative solutions for technology and process to support international expansion into new countries, business models, and store concepts.
• Develop business cases, write detailed business requirements, partner with Retail Tech and outside vendors to track project execution, and work with operating teams to support launches for new solutions and improvements.
• Develop new policy and procedures and support upkeep of existing documentation based on changes to process or tech solutions.
• Oversee continuous development and improvement of Operations Dashboards to ensure Retail Operation teams have specific actionable data points needed to diagnose business and adapt behaviors.
• Stay closely tuned in to evolving retail technology product innovation and solutions that could be implemented at Alo; support proof of concepting and pilots to bring innovative solutions to market.

QUALIFICATIONS

• Required minimum of 10+ years of experience in a headquarter-based Retail Operations function with a required focus on technology solution enablement.
• Bachelor’s degree in business, information management, operations, or other relevant field.
• Proven track record of developing, influencing, and rolling out retail tools with measured business outcomes.
• Significant experience in a retail and/or technology setting with key retail systems including inventory management systems, RFID, and omnichannel tech.
• Strong ability to influence and collaborate across different levels of the organization.
• Exceptional written and verbal communication skills, including the ability to craft compelling assets and presentations.
• Strong organizational abilities with the ability to multi-task and pivot frequently based on business changes.
• Expertise in Microsoft Office Suite and experience using retail communication or task management platforms.
• Ability to travel to stores based on business demand, up to 25% of the time.

The base salary range for this position is $175,000-$215,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

The Director of Retail Learning sets the global strategy and vision for retail learning and capability development across the organization. This role owns the end-to-end learning ecosystem for frontline teams and leaders, ensuring training solutions improve store performance, support business priorities, and enable consistent execution at scale. 

As a senior leader within the Communications & Learning Center of Excellence, this role serves as a strategic partner to Retail and cross‑functional leaders, shaping learning, change management, and adoption strategies for enterprise initiatives and ongoing business needs. The Director has a passion for making frontline jobs better and brings a strong point of view on modern learning approaches, governance, and measurement, while fostering innovation, experimentation, and continuous improvement. 

Reporting to the Senior Director of Communications and Learning, this role leads and develops a high‑performing team responsible for curriculum strategy, onboarding, initiative launches, and ongoing learning delivery and operations. 

RESPONSIBILITIES  

• Define and lead the global retail learning strategy, aligning priorities, roadmaps, and investments to business goals and retail transformation initiatives. 
• Lead, mentor, and scale a best‑in‑class learning team responsible for onboarding, initiative launches, selling capability, and operational execution. 
• Serve as a senior partner to Retail Customer Experience, Communications, and leadership, providing governance over training prioritization, timing, funding, and calendar management across the store network. 
• Own the retail learning ecosystem, including digital course offerings, learning platforms, training libraries, and program architecture. 
• Establish enterprise standards, frameworks, and quality controls for learning content to ensure accuracy, consistency, and brand alignment. 
• Drive measurement and performance management of learning through KPIs, analytics, and executive reporting; translate insights into action and continuous improvement. 
• Lead change management and adoption strategies that enable effective rollout of initiatives across large, distributed retail teams. 

QUALIFICATIONS

• 7+ years of experience in retail learning, training, or organizational development, including 2+ years in a director‑level role leading teams. 
• Bachelor’s degree in Communications, Instructional Design, Organizational Development, or a related field; advanced degree a plus. 
• Proven success building and scaling enterprise retail learning programs across large, geographically distributed store networks. 
• Demonstrated ability to influence senior stakeholders and lead change in complex, fast‑moving retail environments. 
• Expertise in blended learning strategies and end‑to‑end learning journey design, including reinforcement, measurement, and manager enablement. 
• Strong leadership, collaboration, and executive communication skills, with the ability to translate strategy into clear, actionable learning solutions. 
• High level of proficiency in content creation and presentation tools (Microsoft PowerPoint, Word, Canva); Adobe Creative Suite a plus. 
• Experience with LMS platforms and digital learning tools; Articulate 360 experience preferred. 

The base salary range for this position is $165,000-$200,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

ALO is seeking a brand-new Regional Asset Protection Manager to lead and scale our Asset Protection (AP) and Health & Safety function across Canada. This role will be based out of Toronto, Ontario.

This pivotal role will support the brand’s mission to elevate mindfulness and movement by safeguarding our sanctuaries, teams, and assets. Partnering with regional AP counterparts in the United States, Europe, and APAC, as well as the Director of Asset Protection & Safety, you will help design and implement region-specific strategies rooted in data analysis, technology, compliance, and field engagement. This role will support a retail portfolio across multiple Canadian markets.

RESPONSIBILITIES  

Asset Protection

• Analyze stock loss and shrinkage data across multiple sites and partner with Retail Operations to develop and execute strategies mitigating internal and external theft, fraud, and operational errors.
• Lead site-specific assessments for high-risk or high-loss locations and deliver action plans that reduce exposure and improve compliance.
• Investigate suspected internal and external incidents including organised retail crime (ORC), fraud, and employee misconduct using exception-based reporting, analytics, and available technology.

Operational Security Oversight

• Conduct thorough site risk assessments and vulnerability reviews in compliance with Canadian federal, provincial, and local safety and security regulations.
• Partner with global leadership to pilot and implement security technologies and operational enhancements tailored to Canadian market needs.
• Manage physical security infrastructure, including CCTV, alarm systems, access controls, and key/safe protocols, ensuring compliance with privacy and surveillance laws (e.g. PIPEDA and applicable provincial legislation).
• Oversee third-party security providers, including guard force management, contract execution, post orders, and service level compliance to ensure safety, brand alignment, and cost efficiency.
• Optimise the deployment of external security resources based on risk levels, location needs, foot traffic, and regional events.

Health & Safety Compliance

• Champion adherence to occupational health and safety legislation across all retail locations in line with federal and provincial laws (e.g. Ontario Occupational Health and Safety Act and equivalent provincial statutes).
• Conduct regular audits and partner with store teams and People & Culture to improve safety training, incident reporting, and overall risk management.
• Ensure sanctuaries maintain a high standard of workplace safety, employee wellbeing, and regulatory compliance.

Incident Response & Case Management

• Respond to critical incidents such as theft, violence, protest activity, vandalism, or emergencies, maintaining situational awareness across Canada.
• Oversee investigations to ensure they are conducted lawfully, ethically, and in partnership with People & Culture and Legal teams.
• Coordinate with law enforcement, legal advisors, insurers, and security vendors to resolve incidents and prevent recurrence.

Field Engagement & People Development

• Coach and support store teams on Asset Protection awareness, safety protocols, and operational discipline.
• Deliver training for new store openings and existing locations with a focus on risk reduction and a strong culture of safety.
• Manage regional third-party security vendors, post orders, and service levels.

Reporting & Compliance

• Deliver structured reporting (monthly, quarterly, annually) on AP trends, KPIs, safety metrics, and incident outcomes to inform strategic decisions.
• Ensure compliance with all local licensing, employment, and privacy laws related to security services and safety programs.
• Remain informed of evolving legal, political, environmental, and social risks that could impact business continuity and employee safety across Canada.

Additional Duties

• Perform other responsibilities, tasks, and assignments as requested, required, or deemed necessary by leadership to support the business and brand mission.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of experience in retail loss prevention, law enforcement, private security, risk management, or occupational health & safety.
• Minimum 5 years of field-based, multi-site Asset Protection or Loss Prevention experience within Canada or comparable markets.
• Minimum 2 years of leadership experience overseeing multi-site operations and/or third-party vendor performance.
• Strong understanding of Canadian occupational health & safety legislation and privacy regulations.
• Exceptional interpersonal, investigative, and analytical skills; able to communicate effectively with all levels of leadership and external partners.
• Demonstrated ability to influence cross-functionally in a fast-paced, scaling retail environment.
• Technologically proficient in MS Office, RFID, CCTV platforms, POS reporting tools, and case management software.
• Willingness and ability to travel extensively across Canada, including evenings and weekends as needed.
• Fluency in English required; French proficiency preferred.

OVERVIEW

There couldn't be a better time to join Alo's Retail Operations team. As we continue the rapid global expansion, the WFM team sits at the center of our growth, enabling scalable store operations, labor efficiency, compliance, and a consistent, elevated customer experience across every region we operate in.

The Director, Retail WFM is an enterprise leader responsible for defining, scaling, and executing Alo’s global WFM strategy. This role owns our activity-based labor operating model, labor planning framework and governance, staffing and scheduling standards, and labor performance analytics globally.

WFM Strategy

• Own and evolve our WFM strategy, aligning labor planning and allocation to business strategy and labor driver demand.
• Establish global WFM framework and scheduling standards to ensure scalability, consistency, and peak period readiness across a growing store fleet.
• Manage WFM planning cadence, decision forums, and global governance model.

Labor Planning & Forecasting

• Develop ALO’s annual bottoms-up labor budget, partnering with Operations and Finance to align labor investment with business plans.
• Track and measure labor performance, identify risks and opportunities, and proactively partner with functional teams to drive labor productivity and cost performance.
• Own WFM KPIs including labor rate, labor productivity, forecast accuracy, schedule effectiveness, and compliance and drive continuous improvement through field and cross-functional partnerships.
• Select and tune forecasting approach across the annual calendar, peak periods, grand openings, and market-specific events; implement overrides to manage bias from one-time or non-recurring factors.
• Partner with Technology, Data, and Analytics teams to evolve forecasting models, enhance reporting, and increase automation and self-service insight for field leaders.
• Develop scheduling playbooks, field guidance, and best practices to drive consistent execution of labor standards; lead pilots tied to new labor models, service expansion, and productivity improvement.
• Translate complex WFM data and trends to clear and compelling labor insights for field and executive leadership.

Technology and Scheduling, and Labor Model Architecture

• Implement and govern labor models, scheduling rules, and compliance configurations within WFM systems; drive continuous improvement as store operations, labor laws, and business needs evolve.
• Lead downstream labor testing and validation when POS, timekeeping, payroll, or sales-attribution systems change, ensuring schedule accuracy, labor integrity, and payroll outcomes are protected.
• Ensure ongoing compliance with labor laws, predictive scheduling ordinances, working-time regulations, and company policies across all markets; partner with HR and Legal to operationalize an enforceable compliance strategy.
• Lead WFM implementation activities for new market launches, accounting for operational differences, local labor law requirements, and new store formats.
• Own and manage relationship and business operations with scheduling platform providers.

People Leadership & Talent Development

• Lead, coach, and develop the Workforce Management team responsible for both day-to-day labor execution and strategic initiatives.
• Establish clear expectations, succession plans, and development pathways to build long-term functional capability across a globally distributed team.
• Foster a culture of accountability, innovation, data-driven decision-making, and continuous learning within the WFM organization.

Qualifications

• 10+ years of progressive workforce management, labor planning, operations analytics, or related experience within a large, complex, multi-unit retail organization.
• 5+ years of people leadership experience, including leading leaders (managers of managers), with a proven ability to scale high-performing teams.
• Proven success leading enterprise or multi-region workforce strategies supporting thousands of employees across multiple countries.
• Demonstrated experience supporting international retail operations, market expansions, new country launches, or complex integrations.
• Deep expertise in workforce planning, forecasting, scheduling, and labor optimization methodologies.
• Experience implementing or transforming workforce management platforms (e.g., Legion, UKG, Kronos, or similar) through full lifecycle including requirements, design, build, pilot, and global rollout.
• Strong understanding of labor laws, predictive scheduling ordinances, and compliance requirements across multiple geographies.
• Demonstrated ability to manage large labor budgets and influence P&L outcomes at scale.
• Advanced analytical skills with the ability to translate data into executive-level insights and recommendations.
• Exceptional ability to influence, lead change, and partner cross-functionally at the executive level in a fast-paced, growth-oriented environment.
• Willingness to travel domestically and internationally as business needs require.
• Experience with Legion strongly preferred.
• Background in premium, omnichannel, or globally expanding apparel, lifestyle, or specialty retail.

The base salary range for this position is $165,000-$200,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.