Are you a strategic thinker with a talent for solving problems and driving tangible business outcomes?  Do you thrive in roles where you get to obsess over consumer business growth and provide data driven insights? If this sounds like you, then we’d love to chat!

As Strategy & Operations Manager, you are responsible for driving efficient growth by providing data driven support in shaping and optimizing our global growth and marketing strategies. Your focus will be on various consumer topics such as customer acquisition, user activity, user retention, and new verticals adoption, on a global level.

Collaborating closely with Marketing Leadership and various stakeholders across the company, you will have the opportunity to obsess over our consumer growth, identify investment opportunities, and help ensure efficient allocation of spend to maximize our ROI, through rigorous monitoring of our key performance metrics.

Your ability to blend analytical problem-solving with business acumen and creative strategic thinking will be critical in steering our company toward sustained long-term success.

What you’ll be doing

• Collaborate with key stakeholders to drive our Growth and Efficiency OKRs, focusing on areas such as New Customer Acquisition, Retention, User Activity, and Cost Per Acquisition (CPA)
• Evaluate the impact of selected marketing tactics, track our brand performance and develop our marketing funnel strategies (e.g. to improve the awareness and consideration of Wolt)
• Facilitate weekly business review meetings and collaborate daily with Regional Marketing Directors and Regional Heads of Strategy & Planning
• Provide data driven insights for the allocation of our marketing budget across various channels, funnel stages and incentives, both online and offline, in order to optimize the growth of the platform
• Manage global Business Development projects, such as building new investment frameworks and scaling them across the markets
• Lead and coordinate global acceleration initiatives driven by the growth and marketing teams to help ensure consistent execution, impact and follow-up
• Facilitate knowledge exchange and maximize performance by collecting and sharing best practices across different regions and markets

 Our Humble Expectations

• You have 4+ years of work experience within similar industries, consulting, investment banking, technology or related. Experience from e-commerce, digital marketing as well as growth strategy is a plus.
• You enjoy solving problems, you are comfortable with data and have solid analytical skills and are experienced with online analytical tools (SQL a plus)
• You have experience in forecasting, financial planning & budget allocation
• You have an analytical approach when using data to design, develop and execute marketing strategies
• You have excellent Excel and data handling skills
• You have strong attention to detail and ability to own a project, work independently and ask for guidance when needed
• You do not shy away from getting your hands dirty, building and testing - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done
• You communicate clearly and concisely in written and verbal comms and are fluent in English

About the Role:

As a Staff Product Manager for Enterprise Share & Fund Plans, you'll own Ledgy's portfolio of share and fund plan products working hand-in-hand with some of the world's largest financial institutions to bring complex, high-stakes programs to life.

Our most important enterprise relationships are deeply collaborative. You'll work with clients to translate their requirements into solutions that work for them and for Ledgy. You will be running your own market and user research to build the domain expertise that lets you challenge assumptions, spot gaps, and make confident product decisions. The best outcomes come from both: a strategy that is based on deep client partnership and an independent point of view on where the market is going and what needs to get built.

At Ledgy you will:

• Own the Share & Fund Plans portfolio: starting with a major international pensions & savings program in Q3, with other exciting share and fund plans on the horizon
• Be the primary product partner for enterprise clients: navigate large organisations, manage senior stakeholders on both sides and know when to say yes, when to push back. You build the relationships that make complex programs succeed.
• Turn enterprise requirements into scalable product decisions: dig into RFPs and requirements documents and translate them into well-scoped solutions. Hold scope and complexity with conviction, making the strategic calls on what gets built and how it generalises, and where Ledgy draws the line.
• Run discovery to develop deep expertise in share and fund plan structures across Ledgy's core markets, including qualified vs. non-qualified plan treatment in the US and UK
• Collaborate with product leadership on strategy, balancing enterprise delivery milestones with longer-term platform investments
• Partner with Design, Engineering, and SMEs to write clear specifications and manage delivery in an agile setting
• Contribute to Ledgy's PM best practices, especially around enterprise co-build patterns and model high AI fluency, using AI tools to move faster and work smarter across research, documentation, and delivery
• Define and track success metrics for your team's initiatives, balancing enterprise delivery milestones with broader product KPIs

In the first 30 days:

• Be paired with an onboarding buddy and get up to speed on Ledgy's equity management platform, existing Share & Fund Plans capabilities, and the broader enterprise landscape
• Get introduced to the active enterprise programs and the key stakeholders involved on the client side
• Shadow customer calls, review existing requirements documents and RFPs, and start building your view of the opportunity
• Start contributing to roadmap discussions with guidance from team members

In the first 60 days:

• Fully own the client relationship for the Q3 pensions & savings program, understanding requirements, dependencies, and decision-making structures
• Develop a clear view of the scope, risks, and delivery plan for Q3 and communicate this confidently to internal and external stakeholders
• Fully master Ledgy's value proposition, understand our product capabilities and competitive landscape
• Participate in strategic discussions about scaling our share & fund plan product

In the first 90 days:

• Lead roadmap planning for the Share & Fund Plans pillar, balancing near-term enterprise delivery with longer-term platform investments
• Establish a working model for how Ledgy engages with enterprise clients in a co-build context, including how we scope, negotiate, and document bespoke requirements
• Collaborate with Product Marketing and Sales to refine our go-to-market narrative for pensions, savings, and fund plans
• Research Ledgy’s core markets regarding equity comp standards and complex share & fund plans to identify biggest opportunities

The job is a great fit if you:

• Have a minimum of 8+ years of product management experience, ideally in B2B SaaS with significant time spent in enterprise-facing roles
• Have a proven track record co-building with large enterprise clients, working from RFPs to deliver solutions that balance client needs with platform scalability
• Are a strong stakeholder and project manager, comfortable operating across multiple organisations and keeping complex programs on track
• Thrive when the roadmap is partly client-driven and know how to navigate that without losing product quality or long-term vision
• Are experienced working with large financial institutions or regulated enterprise customers, and understand the compliance and governance environments they operate in
• Are genuinely excited about startups: you move fast, adapt quickly, and bring energy and ownership to your work even when things are ambiguous
• Are well-versed in AI tools and apply them actively to increase your speed and the quality of your output. You're forward-thinking about how AI changes the way PMs work
• Have a strong sense of accountability, ownership and outstanding solution focus
• Have excellent communication skills, both written & verbal, and in the room with senior enterprise stakeholders; fluent in English

Nice to Haves:

• Background in financial services, fintech, or wealth management
• Experience with executive compensation or employee share purchase schemes
• Prior experience with equity management platforms

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum 3 years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills in English and German to support regional based customers
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and is comfortable interfacing with technical teams
• A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications 

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL 
• Ideal experience in the payments industry
• Good to have Polish or Ukrainian language expertise (Native or Intermediate)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll do

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. 

Responsibilities

• Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive
• Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. 
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
• Fluent in both German and English 
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Experience building comprehensive account plans
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Experience handling difficult customers or situations and can demonstrate resolutions
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A strong understanding of our business and products, and an ability to research/self-starter

Preferred qualifications

• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Willingness to tackle things on your own
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Team

The Payments team at Raisin Bank ensures the secure, compliant, and efficient execution of all money movements across Europe. As part of a fully licensed bank, the team manages the end-to-end payment lifecycle, from customer transactions to partner settlements, supporting Raisin’s retail platform and B2B Banking-as-a-Service offerings.

By combining experienced payments experts with ambitious professionals, the team drives operational excellence while working closely with Product and Engineering to automate and continuously improve payment processes.

Your Responsibilities

• Lead and own payment-related projects independently, including discovery, implementation, and coordination with Product and Engineering teams.
  Work hands on with core payment systems and schemes, including TARGET, SWIFT, SEPA, and SEPA Instant.
• Develop test concepts and execute user acceptance testing (UAT) for payment-related changes and initiatives.
• Monitor, investigate payment incidents, ensuring timely root-cause analysis and remediation.
• Conduct technical and regulatory research and monitoring on e.g., SWIFT, Bundesbank, EPC and communicate relevant changes and impacts to internal stakeholders.
• Represent the scope of Payment Operations in  internal and external working groups, technical showcases, and annual industry tests (e.g., Bundesbank, SWIFT).
• Act as a subject matter expert for special services (e.g., SWIFT or Bundesbank), including maintaining and owning Payments-related Confluence documentation.
• Drive continuous process optimization and automation (e.g., reporting, ticket creation) to improve operational efficiency and scalability.

Your Profile

• Bachelor’s or Master’s degree in Business Administration, Engineering, Finance, Economics, or a related field.
• 5+ years of experience in payments, operations, business analysis, or project management, ideally within fintech, banking, or a fast-paced technology environment.
• Deep understanding of European payment infrastructures and schemes
• Strong hands-on experience with SQL and data analytics tools (e.g., Looker).
• Proven track record in process optimization, project delivery, and stakeholder management.
• Structured, solution-oriented approach to incident management and process improvement
• Professional English speaking skills and at least B2 German speaking skills

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

The position is based in Frankfurt, hybrid 3 days a week.   

The Sales Operations Manager is the primary resource for operational functions associated with driving revenue and margin for assigned accounts.  Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance.  The Sales Operations Manager plays an important role monitoring real-time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities.  The role will work with Shark/Ninja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts.     

Additional responsibilities include:   

• Become a leading resource on customer specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both.  

• Pull weekly business reporting documents identifying any call to action or highlights.  

• Coordinate and track sales performance to promotional expectations with sales analyst and help formulate a future shipment plan based on the results.  

• Work very closely with customer demand planning teams, sales director and sales analyst on all aspects of forecasting, inventory planning, orders, and supply chain management.  

• Input the forecast in our tool SFO and update Data Governance new additions and updated price lists to SFO.  

• Conduct weekly meetings with customers’ replenishment teams to review recent results and confirm changes affected positively and negatively to the sales.  

• Coordinate customers’ domestic/import orders with supply chain both in planning and availability dates  

• Partner with Account Manager team on trade spend management. Input confirmed promotional plans into forecasting system.  

• Partner with extended Target team to coordinate and build customer presentations, monthly business reviews, weekly flash reports and monthly consensus deck.  

• Quickly develop a working knowledge of the kitchen and floor care business from both a product and consumer basis for our product and our competitions  

• Provide monthly financial update and conduct a deep dive analysis into key operational/sales performance metrics.  

• Ad Hoc Analysis – Ability to quickly process situations and determine what information/data is required to generate actionable insight  

• Innate curiosity and desire to find creative solutions    

Your Profile:    

• Fluent in English and German  

• 5+ years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry.  

• Ability to draw insights across multiple complex data sets and incorporate into decision making.  

• Ability to work in a collaborative team environment.  

• Past operational or sales experience with large retailers preferred.  

• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products.  

• Strong communication, organization, project management and interpersonal skills.  

• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude.  

Key Responsibilities   

• Lead large cross-team security initiatives from planning to delivery;  
• Break down complex security programs into phases, milestones, dependencies, and execution plans; 
• Coordinate execution across multiple engineering and platform teams, ensuring alignment and momentum;  
• Translate product requirements into clear, actionable workstreams for engineering teams; 
• Build and maintain project plans, documentation, decision logs, and technical context; 
• Run regular project syncs and reviews - track progress, identify blockers early, and drive mitigation; 
• Own timeline tracking and delivery forecasting - proactively highlight risks and trade-offs; 
• Partner closely with Product Managers to orchestrate execution across multiple teams; 
• Improve delivery transparency through clear status reporting, milestone tracking, and stakeholder communication; 
• Ensure cross-team dependencies are surfaced early and resolved before becoming blockers.  

What We Expect 

• Strong technical awareness in security and Cloud environments, with solid understanding of:  
• Cloud and infrastructure security principles  
• Kubernetes and container security  
• IAM Fundamentals 
• Cloud networking concepts (VPC, Security Groups)  
• Security tooling and platforms  
• Experience driving execution in complex, multi-team technical environments; 
• Strong project decomposition and execution management skills; 
• Ability to coordinate and run structured cross-functional processes across engineering and product teams; 
• Strong communication skills: concise status reporting, clear risk communication, and stakeholder alignment; 
• Experience working closely with both product managers and engineering managers in platform or infrastructure-heavy environments.  

Nice to Have 

• Experience working with Cloud platforms, distributed systems, or AI/ML infrastructure environments; 
• Experience working at a Cloud Service Provider; 
• Familiarity with advanced security domains such as confidential computing or federated computing; 
• Background in high-scale infrastructure or platform organizations.  

Success In This Role 

• Security initiatives are delivered predictably, with clear execution plans and realistic timelines; 
• Cross-team alignment is strong across product and engineering for complex security programs; 
• Risks and dependencies are identified early and actively managed; 
• Execution of security priorities becomes smoother, with reduced friction across teams; 
• Stakeholders have clear visibility into progress, risks, and next steps.  

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

The role

We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

• Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

The role

Nebius seeks a Key Customers Solutions Architect to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include: 

• Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5 - 10 + years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

The role

We’re looking for a Security Product Manager to join our team. Security Product Manager is responsible for conveying the company’s security strengths to customers, partners and the market at large. This includes participating in relevant security partnership initiatives, influencing security positioning and branding, and working closely with internal teams to ensure company’s security posture and security products is communicated effectively to all stakeholders. By combining expertise in compliance requirements with a customer-centric approach, Security Product Manager helps position security as a competitive advantage rather than just an internal obligation. 

Your responsibilities will include: 

1. Product Management 

• Define the vision and roadmap for Nebius’ security products. 
• Owning the ideation, postmortem, prioritization, backlog, and customer feedback processes. 
• Guiding new features, systems and services from inception to launch, while keeping customers at the center of everything. 

2. Customer-facing communications 

• Lead public-facing communications around security updates or changes in compliance status. 
• In the event of a security incident, coordinate user messaging (email notifications, press releases, FAQs) with support from the Head of Security Products and CISO. 
• Gather user feedback on user experience and security to guide continuous improvements. 

 3. Competitive analysis and market research 

• Conduct ongoing research on industry benchmarks, emerging security standards and technologies, and competitor certifications. 
• Identify gaps and opportunities in organization’s product security posture; propose strategic initiatives that differentiate the company’s security story in the market. 
• Stay informed about new regulations or frameworks that may influence future product certifications or transparency requirements (e.g., privacy laws, data sovereignty standards). 

 4. Certification and audit support, service ownership 

• Collaborate with the CISO office to gather technical evidence or make necessary product enhancements that satisfy certification requirements. 
• Take ownership of some security-related services of Cloud platform. 
• Track and maintain a certification roadmap (ISO 27001, SOC 2, HIPPA, etc.), working closely with CISO, GRC & Compliance, Corporate Security departments. Communicate timelines, goals and status updates to leadership and sales representatives. 

5. Cross-functional collaboration 

• Coordinate with multiple Product Managers to align security goals with other product roadmaps, ensuring a consistent narrative between product security and external messaging. 
• Work with Platform Security, GRC & Corporate Security and legal teams to gather essential information for security products enhancements (e.g., penetration test summaries, compliance reports). 
• Work with Customer-facing teams to address client inquiries about security posture and guide them on using security features optimally. 

We expect you to have: 

• 3+ years of Product Management or Program Management experience with a focus on security initiatives. 
• Basic knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and familiarity with how they translate into business value. 
• Proven ability to communicate technical concepts in a clear, customer-friendly manner (e.g., writing content, speaking at webinars or conferences). 
• Stakeholder management skills to align with other Product Managers, CISO staff, engineering, marketing, and customer-facing teams. 
• Analytical mindset: comfortable defining success metrics (e.g., security feature adoption, NPS around trust, certification progress) and making data-driven decisions. 
• Project management skills: demonstrated ability to manage inter-team collaboration within company-wide projects, ensuring timely delivery of cross-functional tasks and alignment with compliance goals. 

It will be an added bonus if you have: 

•  Certifications such as CISSP, CISM, or PMP; prior experience in regulated industries; prior experience working for Cloud Service Provider.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Wolt’s Growth Marketing function has scaled to a global organization of 70+ people across Performance Marketing, CRM, Martech, and Media. To manage this scale effectively, the Director of Growth requires a "right hand" to ensure the organization remains lean, happy,  aligned, and focused on business outcomes rather than just activity.

This is not a traditional administrative role; it is a high-leverage position designed to act as a force multiplier for the Sr Director of Growth. You will oversee the operational heartbeat of the department, ensuring that global strategies are executed with precision. You are responsible for building the systems that allow 70+ experts to move in the same direction, removing the friction that comes with a multi-market matrix, and ensuring that our most critical growth levers are prioritized and measured with executive rigor.

What you’ll be doing

• Set up the meeting structures and reporting flows so the team spends less time "giving updates" and more time making decisions on trade-offs and business impact.
• Own the quarterly and annual planning process, making sure every team’s goal is directly tied to growing our user base and revenue.
• Make sure teams are using the global playbooks and quality checks we built, closing the gap between strategy and real-world execution.
• Help the Sr Director decide where to hire next and how to move people between projects as our technical and business needs change.
• Take complicated data and technical project updates and turn them into simple, one-page briefs or slides so the Sr Director can quickly update the executive-level stakeholders.
• Identify when teams are working in silos or when we are over-messaging our users, and build the processes to fix it before it hurts our numbers.
• Lead people practice, ensuring we have a strong, connected team culture, and that team members see a long-term future to grow their careers within Wolt.

Our humble expectations

• 5+ years of experience in operations, strategy, project management, or growth marketing in a high-growth tech environment.
• Proven ability to navigate a large, global matrix organization and drive alignment across multiple senior teams without needing direct reporting authority.
• A strong "owner" mindset with the ability to build organizational structure and culture from scratch in fast-paced or ambiguous situations.
• Deep commercial acumen, with the ability to look past vanity metrics and focus on incrementality, payback, and long-term business value.
• Exceptional communication skills, specifically the ability to filter out noise and present only the most critical decisions and narratives to executive leadership.
• Experience in organizational design or "people ops," with a genuine interest in building career frameworks and fostering a high-performance team culture.
• A high level of analytical literacy, comfortable enough with data tools and technical roadmaps to stress-test the plans presented by functional leads.
• A bias for simplicity, with a track record of removing bureaucracy and "corporate fluff" to help teams move faster.

What we offer

This is a rare, high-impact chance to be the right hand to the Director of Growth Marketing and the engine behind a global team of 80 people. You won’t just be pushing paper; you will be the architect of how we actually get things done, turning a complex web of teams, domains and markets into a fast-moving growth machine.

From running the planning cycles that drive our revenue to building the team culture and career paths that keep our 70+ experts motivated, you will have the freedom to fix what’s broken and the influence to shape how Wolt grows. If you’re a natural operator who loves cutting through the noise, turning messy data into clear plans, and building both smart systems and strong teams, this role gives you a front-row seat to global leadership.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

The Biorepository Technician will perform with a high degree of accuracy and quality a variety of laboratory-related activities including cryopreservation of biological samples that arrive daily in the repository.

• Respond to freezer alarms in accordance with standard operating procedures
• Monitor freezers, refrigerator and room temperatures as assigned by Manager

Receive biological samples:

• Unpack specimens and record all pertinent information in Incoming Shipment Batch and incoming folder
• Create a folder to house all associated paperwork
• Store at appropriate temperature following guidelines set by procedures
• Distribute confirmation of shipment receipt form if required by project

Inventory of Frozen Biological Samples:

• Utilize Quality Control Vials to estimate volume of frozen samples
• Check information on sample vial against information provided by the study site
• Scan samples into data management system, BSI
• Correct paperwork where necessary and inform supervisor/manager of any discrepancies by generating a discrepancy report
• Assist in the inventory of returned specimens
• Aliquot frozen specimens utilizing aseptic technique

Retrieve Frozen Samples from Inventory:

• Pull samples according to requisition, SOP, and instructions
• Perform quality control verification of outgoing samples
• Update Outgoing Batch Record
• Investigate missing specimens using the BSI and hardcopy data
• Contact receiving labs prior to shipment to confirm shipping address and ensure contact will be available to receive specimens
• Ship samples (dangerous and non-dangerous goods) by Commercial or local courier
• Complete all paperwork (background forms, link-up forms, aliquot forms, return forms or BSI data collection sheets and any other forms which may be necessary)

Miscellaneous:

• Perform annual competency assessments for Repository staff
• Label vials and shipping boxes
• Perform dry shipper QC
• Coordinate Repository Equipment preventative maintenance
• Keep current on IATA Shipping Regulations and maintain certification and standards
• Carry out other duties/projects as assigned

• This role will suit someone with experience of working as a Technician, Laboratory Assistant or a logistics background.

• Candidates must have experience of using Inventory systems/databases.

• We are looking for a flexible team player who can change directions quickly and respond to a variety of Repository needs.

• Candidates must be eligible to work in Germany without requiring sponsorship and be able to communicate effectively in the English language. 

 #LI-NC1 

The Biorepository Technician will perform with a high degree of accuracy and quality a variety of laboratory-related activities including cryopreservation of biological samples that arrive daily in the repository.

• Respond to freezer alarms in accordance with standard operating procedures
• Monitor freezers, refrigerator and room temperatures as assigned by Manager

Receive biological samples:

• Unpack specimens and record all pertinent information in Incoming Shipment Batch and incoming folder
• Create a folder to house all associated paperwork
• Store at appropriate temperature following guidelines set by procedures
• Distribute confirmation of shipment receipt form if required by project

Inventory of Frozen Biological Samples:

• Utilize Quality Control Vials to estimate volume of frozen samples
• Check information on sample vial against information provided by the study site
• Scan samples into data management system, BSI
• Correct paperwork where necessary and inform supervisor/manager of any discrepancies by generating a discrepancy report
• Assist in the inventory of returned specimens
• Aliquot frozen specimens utilizing aseptic technique

Retrieve Frozen Samples from Inventory:

• Pull samples according to requisition, SOP, and instructions
• Perform quality control verification of outgoing samples
• Update Outgoing Batch Record
• Investigate missing specimens using the BSI and hardcopy data
• Contact receiving labs prior to shipment to confirm shipping address and ensure contact will be available to receive specimens
• Ship samples (dangerous and non-dangerous goods) by Commercial or local courier
• Complete all paperwork (background forms, link-up forms, aliquot forms, return forms or BSI data collection sheets and any other forms which may be necessary)

Miscellaneous:

• Perform annual competency assessments for Repository staff
• Label vials and shipping boxes
• Perform dry shipper QC
• Coordinate Repository Equipment preventative maintenance
• Keep current on IATA Shipping Regulations and maintain certification and standards
• Carry out other duties/projects as assigned

• This role will suit someone with experience of working as a Technician, Laboratory Assistant or a logistics background.

• Candidates must have experience of using Inventory systems/databases.

• We are looking for a flexible team player who can change directions quickly and respond to a variety of Repository needs.

• Candidates must be eligible to work in Germany without requiring sponsorship and be able to communicate effectively in the English language. 

 #LI-NC1 

The role

The Sr. Category Manager Operations will be responsible for overseeing category management, strategic sourcing and contracting for CapEx, Material Handling Equipment and Utilities (and also supporting other Operation areas such as MRO, Facilities Management, etc.) for Hello Fresh’s European production sites and offices. The role will also be supporting initiatives targeted to increase the maturity level of Indirect Procurement’s processes and systems landscape. As part of the Operations Procurement team the position will report to the respective cluster lead (Director level).

We are looking for an ambitious, confident, entrepreneurial, and high-spirited Procurement professional with a strength for data processing, optimisation & reporting, ability to navigate ambiguity, attention to detail and great stakeholder management ability.

What you’ll do

• Conduct detailed spend analysis and benchmarking, evaluate market and competitive conditions, and use as a basis to create data based category strategies and sourcing activities
• Align and execute a sourcing roadmap with key stakeholders in the HQ and the local markets to deliver P&L savings and overall procurement value
• Develop and optimize the supplier portfolio across Hello Fresh’s markets
• Cultivate and manage close (senior level) relationships with business partners within Operations to support their objectives and the company growth agenda
• Act as the central point of contact for any Ops Procurement related questions
• Design and maintain category reporting to senior executives and internal stakeholders
• Lead or participate in the implementation of best-in-class procurement processes and tools

What you’ll bring

• The Sr. Indirect Procurement role will oversee a broad range of categories, including CapEx, Material Handling Equipment, Utilities, MRO, and Facilities Management. Candidates should bring solid experience across several of these areas; the wider the category exposure, the stronger the profile. Proven hands-on experience in at least some of these categories is essential.
• Experience within European markets is a key requirement for this role.
• Minimum of 7 years experience in indirect Procurement.
• Degree in Engineering is preferable (but no mandatory)
• Deep knowledge of strategic sourcing methodology, category management, and supplier management
• Excellent analytical skills, attention to detail, and enjoy working independently
• Experience in spend and market analyses as well as benchmarking with focus on european markets.
• Strong written and verbal communication skills, including preparing and delivering presentations and reports
• Outstanding interpersonal skills with proven ability to build trust and credibility with business partners
• Demonstrated change management and project management knowledge
• Readiness to frequently travel nationally/abroad to our sites
• Fluency in business English, additional German language skills are a plus 
  
  * Please submit your resume in English.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Initially we offer 2 years contract. 
• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are looking for a Technical Project Manager (TPM) to lead medium to high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live and hypercare—working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.

Areas of ownership:

Project Ownership & Delivery

• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
• Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
• Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.

Customer & Stakeholder Management

• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. 

Cross-Functional & Pod Coordination

• Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
• Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.

Methodology & Process Discipline

• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs, such as:
• Time to Blueprint, Time to First Agent in UAT, Time to Go-Live
• Milestone On-Time Rate
• Defect and incident trends during QA/UAT and Hypercare
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Who you are:

• 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of:
• Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Fluency in English & German is required

NICE TO HAVE:

• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in professional services or consulting working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Brief summary of role:

The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers.  This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support.  CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams.  This role focuses on tactical execution, training, and day-to-day partnership to encourage sustained usage and successful business outcomes.

What you’ll be doing:

• Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.
• Build and maintain strong working relationships with operational and project-level stakeholders.
• Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement.
• Monitor account health and usage trends to identify risks and drive proactive customer engagement.
• Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals.
• Surface expansion and retention risks to account teams.
• Support renewal processes by providing usage insights, ACV checks, documentation, and customer context.
• Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst.  Track progress against KPIs for adoption, retention, and growth.
• Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed.
• Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.

What we are looking for:

• 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment.
• Experience facilitating onboarding, training, or engagement programs with customers.
• Bachelor’s degree preferred or equivalent experience.
• Construction industry experience is strongly preferred.
• Ability to manage a book of business totaling $5M+ across 30-100+ accounts.
• Strong verbal and written communication skills with the ability to deliver product training effectively.
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
• Strong customer relationship-building skills with a customer-centric mindset.
• Ability to interpret product usage data to identify adoption risks or growth opportunities.
• Strong collaboration skills and willingness to work cross-functionally.
• Problem-solving mindset with the ability to troubleshoot customer issues independently.
• This role requires the ability to travel. The average travel requirements of this role are up to 25%.

Why join us:

• Join one of OpenSpace’s best performing teams and lead growth in a priority European market
• Category defining product with clear customer value and strong references
• Competitive compensation including base salary, variable componet and benefits
• Strong collaboration across Sales, Marketing, Customer Success and Product

About the opportunity

Contentful is undergoing a core pivot: evolving from a developer-centric CMS into a unified creation environment where marketers are first-class citizens. We aren’t just adding a UI; we are re-engineering how the world’s biggest brands create digital experiences.

As the Senior PM for Marketer Experience, you will drive this 0 to 1 evolution. You aren’t just "adding a UI", you are driving the evolution of our product to turn our powerful technical engine into an intuitive, high-velocity tool that marketing teams love to use.

What to expect? 

• Drive the Pivot: Evolve a high-level strategic vision into a concrete product. You’ll take the lead on making Contentful a "home" for marketers, ensuring the product stays powerful but becomes accessible.
• Define the "Right" Enterprise Scope: You won’t just build "simple" tools. You will deeply understand the needs of complex global enterprises and define a scope that is sophisticated enough for their scale, yet lean enough to ship and iterate quickly.
• Obsess Over Usability: Quality for you is measured by how great, powerful, and easy-to-use the tools are for marketers, ensuring user autonomy. You win when a marketer can build and launch a complex global experience independently—without needing a developer for every change.
• Cross-Team Collaboration: You must collaborate effectively with other product and engineering teams. This project has high dependencies across the organization; success requires navigating the ecosystem.

What you need to be successful?

• 0→1 Experience: You’ve taken a product from "messy idea" to "polished reality" before. You thrive in ambiguity and create your own clarity.
• The "Surgical" Scoper: You can demonstrate a track record of navigating complex requirements and distilling them into a clear, prioritized product definition that meets user needs.
• Persona Empathy: You can speak deeply with a systems engineer about architecture, then turn around and advocate for a marketer’s workflow with equal passion.
• Grit: You have stories of pushing through setbacks and evolving a product based on real-world feedback.
• Commercial Mindset: You can clearly tie customer problems and product solutions to business outcomes. You understand that solving a marketer's pain point is only a win if it also drives adoption, retention, and competitive advantage.
• Exceptional communication abilities, including an executive presence, are necessary, with the expectation of confidently articulating product strategy in discussions with customers and sales teams.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions:

• Building and leading a high-talent, high-performance team of engineers.
• Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
• Raising the bar on technical excellence, cultural leadership, and operational discipline.
  
  

You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.

Areas of ownership:

• Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
• Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
• Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
• Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
• Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
• Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
• Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.

Who you are:

• A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
• A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
• A strategic operator who can both set vision and dive deep into technical or operational details when needed.
• A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
• Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
• Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.

Our Engineering Values

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire.

Our recruiting process:

Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

About Yondr

Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. 

But we can’t do this without you.

About the Role 

As the Critical Services Manager, you are responsible for assisting the Campus Operations Manager with all aspects of data center operations including: environmental, health, and safety; customer service delivery; project work inside the critical spaces; and, ensuring Yondr’s facility management (FM) partners consistently meet service level agreements and other contractual obligations. The Critical Services Manager directly manages Yondr’s Shift Teams that provide around the clock Site coverage and ensures operational risks are identified and mitigated across all site activities to ensure facility up-time. The Critical Services Manager also supports the change management and problem management processes.

This position serves as the people manager of the Facility Shift Managers and is responsible for the site operations center, oversight of the FM service provider(s), tenant analytical reports (including key performance indicators (KPIs)), event notifications/escalations, audits, and recurring review of processes and procedures.

Main Responsibilities  

· Maintain and operate the data center, leveraging our Operations Team, to establish optimal availability of the infrastructure against minimum costs.

· Act as the people manager for the Facility Shift Managers, assisting in the development and success.

· Reporting to all stakeholders, customers, and management related to routine performance and during unusual events.

· Continued Health & Safety awareness in operational tasks for both in-house staff and contractors, ensuring adherence to Emergency and Standard operating procedures.

· Ensure management and adherence to all customer service level agreements (SLAs).

· Implementation and continuous development of our maintenance regimes and site operating procedures (MOPs, SOPs, EOPs).

· Preparation of root cause analysis reports involving operational considerations.

· Oversight of the implementation of asset life cycle plans, including repair / replace strategies and supports the initiation of replacement / capital projects.

· Support the Facility Shift Management team and audit procedures to ensure continual improvement and enhanced customer experience.

· Provide continuous development / training of the site team.

· Providing inputs to our design team regarding operator and maintainability aspects of the design.

· Represent Yondr Operations during the technical handover process to ensure system testing and commissioning are satisfactorily completed for all projects, including new data centers.

· Attending required meetings with key stakeholders to represent Operations in technical discussions

Qualifications and Experience

· Bachelors degree in the applicable engineering or facility management field preferred, experience would be considered in lieu of a Bachelor’s).

· 8+ years of relevant experience (with 5+ years of experience working in data centers and/or critical environments preferred).

· Demonstrated skills and experience in the understanding of the design, maintenance, and operation of critical environments, preferably data centers.

· Evidence of strong people management skills with proven ability to lead a high performing team.

· Experience building trusted relationships and successful collaborations with their immediate team, external stakeholders, and vendors to influence decisions for the benefit of the business.

· Strong verbal and written communication skills.

· Results oriented, highly accountable, and strong organizational skills.

· Proven self-starter.

· Attention to detail and the ability to understand the big picture.

· Ability to lead through change and transformation while adapting to shifting priorities.

· Excellent external radar so that they pick up on trends and innovations that will add value to the business.

At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.

Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.

The Global Support team drives Wolt’s long-term strategy, scalable processes, and sustainable business models across our 30+ markets. We work closely with regional teams, and functional leaders across Product, Analytics, Legal, Other Global functions and more to execute high-impact, company-wide initiatives.

We’re looking for a Strategy & Operations Manager to join our Global Support team. In this role, you will redefine how we collect, analyze, and act on refunds and contact rate, working closely with regional and product teams to improve customer experience - ensuring their voices shape our decisions and initiatives. 

Strategy and Operations Managers are critical in standardising and improving our operating models across our markets. To be successful in this role is to have an impact across multiple markets in a way that positively impacts our overall customer experience and helps us become more financially efficient as a business. 

What you’ll be doing

The Employee’s duties and responsibilities include among other things:

• Optimize Contact Rate Reduction: Systematically analyze and address key drivers of customer support inquiries. Develop and implement high-impact process improvements, prioritize automation opportunities, and collaborate with the Support Product team to enhance self-service solutions.
• Drive Data-Backed Operational Excellence: Establish and refine KPIs to monitor performance, conduct deep-dive analyses to identify trends, and generate actionable insights that inform strategic decisions.
• Strategic Stakeholder Engagement: Build and maintain strong partnerships with Regional Support, Product, Analytics, Merchant Operations, and Delivery Operations teams to drive alignment on key business objectives.
• Expand Outsourcing Capabilities: Strategically assess and implement internal and external outsourcing opportunities to optimize cost, efficiency, and service quality.
• Ensure Agile Response to Business Needs: Maintain a proactive and flexible approach to addressing urgent operational challenges—whether responding to performance fluctuations in specific markets, supporting new product launches, or facilitating entry into new markets.
• Scale Wolt’s Operational Model: Identify and execute opportunities to enhance tools, products, and workflows across functions, ensuring operational efficiency and scalability as the business grows.

Qualifications 

• Experience in Strategy & Operations – 4+ years of experience in business development, strategy, or operations, with a track record of driving growth, optimizing processes, and leading cross-functional initiatives in a fast-paced environment. Experience in tech, support, or delivery is a plus, but not required
• Data-driven & Analytical – Strong skills in analytics, research, and problem-solving. You use data to drive strategy, monitor performance, and uncover improvement opportunities.
• Project Management & Execution – Ability to lead projects, work cross-functionally, and manage multiple priorities. You thrive in structured problem-solving and have a bias for action.
• Excellent Communication – Strong storytelling and data-backed decision-making. You communicate insights and strategic visions clearly at all levels.
• Stakeholder Management – Experience working with regional teams, product managers, and leadership to drive alignment and impact.
• Tooling –  Proficiency in Looker, SQL, or similar business analytics tools to extract insights and drive action is a plus.
• Additional Requirements – Fluency in English and valid EU work authorization. 

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

We are seeking a versatile Tax Technology Manager to support our growing EMEA and beyond scope. This role connects tax, technology, and data — ensuring our systems and processes enable compliant, efficient, and scalable  across the region.

The ideal candidate combines a strong understanding of indirect tax (particularly VAT and e-invoicing) with an ability to partner cross-functionally and translate tax requirements into smart, tech-enabled solutions. You don’t need to be a developer or automation engineer — but you must be able to see opportunities, shape solutions, and drive them to execution by partnering with tax, engineering, accounting, data ops, and automation teams etc.

Key Responsibilities

• Lead and coordinate the implementation of tax-related technology solutions, ensuring compliance with new or changing legislation (e.g., e-invoicing, digital reporting, VAT mandates).
• Represent Tax in engineering, product, and finance initiatives — ensuring that new business rollouts and systems capture all relevant tax requirements.
• Partner with vendors and internal system owners to integrate and maintain compliance tools
• Support data governance and system control frameworks, ensuring audit (SOC) readiness, traceability, and documentation across tax technology systems.
• Drive standardization of tax processes and tools across entities and regions (Wolt, DoorDash, Deliveroo).
• Build strong partnerships with engineering, data, automation, and finance teams to ensure tax technology needs are prioritized and delivered effectively.
• Act as a bridge between tax and technology — translating regulatory and compliance requirements into actionable system and process specifications.
• Collaborate with local tax teams to ensure regional regulatory nuances are accurately reflected in the design and functionality of tax technology solutions.
• Identify automation and efficiency opportunities across tax processes and drive them from concept through delivery while collaborating with the automation and data ops to teams to develop scalable solutions..
• Promote adoption and consistent use of tax technology solutions across regional and global tax teams.
• Provide training, documentation, and user support for new tools and processes.
• Champion a culture of continuous improvement — gathering feedback, measuring outcomes, and iterating on solutions post-implementation.
• Develop and maintain a joint roadmap with cross-functional teams, balancing strategic priorities and operational capacity.
• Ensure strong governance around tax technology initiatives, including change management, security, and compliance oversight.

Qualifications & Experience

• Understanding of indirect tax (especially VAT), e-invoicing, and digital tax compliance frameworks in the EMEA region.  Understanding of other areas in tax such as Direct Tax, DAC7 etc is a plus
• Understanding of commercial tax engines (ie Vertex)
• Proven track record of supporting or optimizing tax technology solutions in a multinational environment.
• Familiarity with data flows and ability to partner effectively with data and automation teams.
• Strong analytical mindset
• Project management experience
• Excellent communication and stakeholder management skills — able to explain complex tax technology topics to both technical and non-technical audiences.
  Accounting/tax qualification or relevant technology certification preferred.
• Understanding and display of using AI tools

This role will require traveling dependent on where the employee is based. We anticipate a 25% travel rate if the candidate is based in either Helsinki or London.

Our Onboarding team is the first step in our restaurant partners’ Wolt journey — and as a Specialist, you’ll make sure that journey starts off better than they ever imagined. You’ll be the go-to person for some of our most high-profile and strategically important acquired partners, guiding them through their onboarding, making them feel at home on Wolt, and setting them up for long-term success.

But you won’t stop there. You’ll also get stuck into projects that improve how we work, making our onboarding process faster, smoother, and even more delightful for every partner who joins us.

If you’re the kind of person who can juggle details without losing sight of the big picture, loves building great relationships, and is always looking for ways to make things better — this might just be your next adventure.

What you’ll be doing

• Own the onboarding experience for high-profile and strategically important restaurant partners, ensuring every step meets Wolt’s highest standards.

• Lead and deliver projects that make our onboarding process more efficient, more scalable, and more partner-friendly.

• Act as the main point of contact for partners during onboarding — training them on our tools, sharing best practices, and making sure they feel confident from day one.

• Work hand-in-hand with sales, operations, and account management teams to guarantee a smooth handover and a strong start for every partner.

• Keep a close eye on quality and partner satisfaction in the first months, stepping in to solve problems before they become roadblocks.

• Use our data and insights to spot growth opportunities for partners and recommend ways to make the most of them.

• Ensure every venue’s content and visuals on the platform are accurate, engaging, and aligned with the Wolt brand.

• Share your know-how with the team, helping newer onboarding colleagues grow and thrive.

Our humble expectations

• Experience in onboarding, account management, or partner-facing operations — ideally with high-value clients.

• Strong project management skills, from planning to execution.

• Great communication and relationship-building abilities, with a knack for creating trust and keeping things moving.

• Detail-oriented, organized, and able to juggle multiple priorities without breaking a sweat.

• Data-savvy with solid problem-solving skills and a “let’s make it happen” mindset.

• Passion for food, restaurants, and delivering top-notch service.

• Excellent written and spoken German, plus strong English skills.

Next steps

If we think you could be a great match, we’ll kick things off with a short screening call, then you’ll meet the hiring manager, and finally, you’ll get to show your skills in a case study based on real-life Wolt scenarios.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to supermarkets, flowers, toys, books and other exciting products, all referred to as Retail. Your job starts when the retail partner has signed the contract and has been onboarded to Wolt’s platform. As a Retail Account Manager, you’re responsible for managing and developing your portfolio of our key retail partners in Germany. We’re looking for someone with a genuine passion for establishing relationships and improving key business metrics to create results for Wolt, the retail partners, and ultimately the customers. In doing that, you need to have good problem-solving skills, a commercial mindset and a strong passion to deliver exceptional service. If you want to use those skills to digitally enable local brick & mortar stores, you have come to the right place!

On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this relatively new area of our business in Germany. This also means that you must thrive in the ‘start-up’ environment where constant change means there is  always lots to get your teeth into!   

What you will be doing

• Owning the overall partner relationship and driving growth with our retail partners by improving their performance through data driven consultation
• Identifying the focus area in your portfolio and invest into high-potential partnerships
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt’s end customers
• Engage partners in growth conversations (i.e. adding more stores to Wolt across Germany, increasing same-store sales, improving profitability, expanding with new brands, category management and maximizing product inventory on Wolt etc)
• Working closely together with the marketing team to plan and execute campaigns together with retail partners
• Take ownership for projects that help us evolve our retail business. Project goals may vary from driving efficiency over ensuring legal compliance to solving challenges with product data.
• Getting your hands dirty: we’re developing a lot from scratch and you will help to bring structure in how we support our partners

Our humble expectation

• Bachelor or higher degree and job experience with account and/or category management (2-3 years) with a strong drive to grow and develop in this field
• Fluent in German and English is a must to connect with our partners
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Commercial mindset with very good analytical and problem-solving skills
• Structured, detailed, proactive and service-oriented
• High sense of ownership and ambition to go beyond the obvious
• Experience in retail and/or with e-commerce and marketplaces is an advantage

Company Overview

Wolt is the leading local commerce platform across multiple markets in Europe and Asia. We make it incredibly easy for people to discover and get what they want—delivered quickly, reliably, and affordably—while making cities better places to live.

We are now building one of the most advanced Retail Media ecosystems globally, enabling brands and merchants to connect with high-intent consumers through powerful advertising and promotions solutions across 23 markets.

Role Overview

We are looking for an Integrated B2B Marketing Manager to drive the execution and orchestration of communications and media plans for Wolt Ads & Promotions globally.

This role is critical in ensuring that go-to-market strategies, campaigns, and product communications are delivered on time, on budget, and aligned with business OKRs.

Working closely with the Senior Product Marketing Manager, this person will act as the central orchestrator across Paid, Owned, and Earned channels, translating strategy into world-class marketing initiatives, ensuring seamless collaboration between multiple stakeholders and functions.

This is not a strategy-only role,  it is about end-to-end ownership, operational excellence, and making things happen. 

This is a 12 month maternity cover role, with the possibility to extend.

Key Responsibilities

• Own end-to-end execution of integrated marketing campaigns across Paid, Owned, and Earned channels
• Turn strategy into clear, actionable plans — and bring campaigns to life with high quality and attention to detail
• Work closely with Product Marketing, Paid, CRM, Content, Brand, and PR to make sure everything comes together seamlessly
• Keep multiple projects moving across markets, aligning stakeholders and unblocking challenges along the way
• Track performance against OKRs and use insights to continuously improve campaigns and ways of working
• Make sure Sales and local teams have the tools, messaging, and support they need to succeed

What Success Looks Like

• Campaigns launch smoothly and on time across markets
• Teams are aligned and working efficiently toward shared goals
• You have clear visibility on performance and know where to improve
• Insights from markets turn into better campaigns and messaging
• Your work drives measurable growth in Ads & Promotions

Qualifications

• 5+ years of experience in Integrated Marketing, Product Marketing, Demand/Growth Marketing, ideally in digital advertising or tech
• Proven ability to manage complex, multi-stakeholder projects at scale
• Strong project management and organizational skills (experience with tools like Monday, Asana, Jira is a plus)
• Excellent communication skills with the ability to align diverse teams and drive clarity
• Experience working across Paid, Owned, and Earned channels
• Data-driven mindset with the ability to track performance and drive improvements
• Comfortable operating in a fast-paced, high-growth, and ambiguous environment
• Demonstrated ability to lead through influence and build trust with senior stakeholders

Why This Role Matters

This role sits at the heart of Wolt Ads growth. While Product Marketing defines the strategy, the Integrated Marketing Manager ensures execution happens flawlessly—connecting teams, aligning priorities, and turning plans into real business impact.

What we offer

At Wolt, you get the best of both worlds: the dynamic energy of a scale-up with a highly sought-after product, combined with the stability of a well-established company with strong owners and a long-term outlook.

• A unique opportunity to join a growth journey where your ideas about the direction of the company are welcome, and where you can contribute to developing new tools and ways of working
• A Competitive Salary Package and Benefits 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads

Role background

At Wolt, we're committed to ensuring the success of our Merchant Partners while delivering exceptional value to our consumers. We're seeking a proactive and organized Deals Program Manager to optimize our Restaurant Promotions and Deals process. In this pivotal role, you will streamline operations, manage campaigns, and foster collaborations with internal and external stakeholders. As our business expands, the need for a dedicated team member to innovate and optimize our deals framework becomes integral to our sustained success. 

You’re excited about this opportunity because you will…

• Own planning and execution of local and countrywide discount campaigns
• First point of contact for promo/campaign related topics for account management organisation
• Joined ownership of in-App visibility with marketing 
• DRI for platformwide promo campaigns (internal stakeholder management, preparing and communicating promo campaign briefs, lead list creation, progress tracking + post campaign analysis)
• Formulating Data based promo recommendations and guidelines to be shared in pitch decks + performance review
• Ensure Promotions are effectively shown in our Discovery page
• Experiment with automated mails to streamline communication processes
• Develop campaign frameworks for monthly promotions, design relevant acquisition strategies, and act as a liaison between Marketing and Account Management teams
• ​​Collaborate with Product Teams to refine and enhance the deals process.
• Provide feedback, perform quality checks, and execute various deals experiments to drive innovation

Qualifications:

• Experience in project management, operations, or a similar role with a focus on process optimization.
• Proficiency in project management tools like Monday.com or similar platforms.
• Strong problem-solving skills, attention to detail, and a service-oriented approach.
• Excellent communication skills and the ability to work efficiently with tight deadlines.
• Strong presentation skills
• Fluency in English; B1 level German or higher
• Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge

What we offer:

• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Flexible working hours policy + 30 days of paid vacation
• Cool office in the heart of Berlin
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• BVG job ticket subsidy
• Weekly all-hands meetings and regular team events

Additional information:

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely fun team, then click below to apply and get the conversation going!

The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

Senior Manager, Price & Discount Strategy

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Factor, GreenChef, EveryPlate, Chef's Plate, and Youfoodz.

We’re hiring a Sr. Manager in our Global Reactivations Center of Excellence within the Global Pricing & Benefits Team, owning both the strategy and execution of our reactivations roadmap across our International markets (3 brands in 14 markets). Partnering closely with local market leadership, tech, marketing and more, you will set and execute upon strategic priorities, identify opportunities to optimize our current approach, and bring new incentives and benefits to life - incubating, testing, and scaling across markets. 

Typical challenges you’ll solve include:

• How can we reactivate customers more cost-efficiently?
• How can we design incentives that encourage customers to spend more with HelloFresh?
• How do we personalise discounts for our customers manually and using ML models?

What you'll do

• International Reactivation Strategy: Lead the strategic adaptation and execution of our reactivation roadmap across our International markets, ensuring alignment with the Global CoE best practices and overarching discount strategy.
• Data-Driven Optimization: Identify opportunities to improve current reactivation strategies through deep-dive analysis, increasing customer lifetime value while balancing top and bottom-line growth.
• End-to-End Experimentation: Own the full AB testing lifecycle—from hypothesis generation and test setup to execution and post-test analysis—to constantly refine our incentive models.
• Market Insight & Action: Monitor performance and competitor landscapes across key international markets, translating global best practices into actionable, localized incentive strategies for cancelled customers.
• Global Alignment: Act as the primary bridge for local market needs and the Global CoE, collaborating with the Global Reactivations Lead to approve and scale high-impact discount strategies.
• Knowledge Synthesis: Develop toolkits and best practices , foster a culture of knowledge sharing across global markets to ensure we are driving value at scale
• Strategic Storytelling: Tell the story behind the numbers, effectively communicating risks, opportunities, and financial implications to senior stakeholders and local leadership.
• Cross-Functional Collaboration: Partner with Growth Strategy, Tech, CRM, Marketing, and Analytics teams to drive short and long-term customer profitability through innovative incentivization.

What you’ll bring

• Master’s degree in Business/Management, Business Analytics, Economics, Psychology or any related field from a top tier university
• 4-6 years of professional experience in pricing strategy, consulting, analytics, or a subscription-based business model
• A business background with a strong understanding of customer experience frameworks
• Strong analytical skills and advanced command of Excel; SQL is a plus
• Extensive experience devising and measuring the effectiveness of discount strategies (including AB testing), with a proven track record from other data-rich business environments
• Analytical experience working with digital business models and collaborating with tech & marketing departments 
• Outstanding written and verbal communication skills with a proven ability to lead effective meetings and presentations with senior management
• Proven track record of end-to-end project ownership in a fast-paced environment
• A pragmatic, hands-on mentality to drive towards impact
• Extreme attention to detail to ensure analysis accuracy

What we offer

• Modern and comfortable working space with great co-workers in Berlin-Kreuzberg
• Discount for HelloFresh boxes and Convini products
• Development possibilities along with internal trainings and a yearly Learning & Development budget
•  Flexible working hours including Work From Home/Work from Abroad/Sabbatical Policy, as well as a home office set up budget 
• Extensive Onboarding and Buddy Program
• Social events including team events, Friday beers, company runs, book club, etc.
• Discounted fitness offers with our Urban Sports Club and John Reed partners and yoga classes
• Well-being initiatives in cooperation with Headspace and Spill
• Childcare and company pension scheme benefit
• Monthly transportation budget via NAVIT

The role

As a Senior Marketing Manager, Virality, you’ll join the global Referrals team — one of HelloFresh Group’s key growth engines. Your mission: build customer journeys and referral experiences that people actually want to share.

This role sits at the intersection of CRM, product marketing, growth and performance marketing. You’ll own customer-facing referral communications across CRM and in-product touchpoints, turning happy customers into active advocates and driving measurable customer acquisition through referrals.

In our customer-centric and data-driven Referrals team, you will be responsible for planning, executing, and analyzing referral campaigns across digital and product touchpoints for 34 markets and 8 brands globally. You’ll collaborate cross-functionally with Product, CRM Operations, Analytics, Pricing & Discounts, Creative and local market teams to deliver seamless and scalable referral experiences across the customer journey.

You’ll work closely with Product, CRM, Analytics, Pricing and local market teams across the globe to shape referral strategies, launch experiments, optimize customer journeys, and improve conversion performance.

If you love combining creativity with data, enjoy solving complex marketing challenges, and thrive in fast-paced, evolving environments — this role is for you

What you’ll do

Build Referral Experiences People Want to Share

• Develop and execute referral communication strategies across CRM and product touchpoints that encourage customers to invite friends and drive new customer growth.
• Orchestrate customer journeys across multiple touchpoints to ensure seamless messaging, consistent UX, and cohesive  end-to-end referral experiences.
• Partner closely with Product teams to improve referral UX/UI and launch new referral features and experiences.
• Work with local market teams to deliver culturally relevant campaigns while maintaining a scalable global strategy and consistent brand experience.

Turn Data Into Growth:

• Own and optimize referral performance across channels with a strong focus on conversion and customer behavior.
• Analyze performance trends and identify what drives engagement, referral invites, and successful referrals.
• Run experiments to continuously improve customer journeys and campaign effectiveness.
• Collaborate with Analytics and Pricing teams to optimize incentives and unlock new growth opportunities.

Drive innovation:

• Help shape the future strategy of HelloFresh’s global referral and virality programs.
• Find smarter, faster, and more scalable ways of working — including automation and AI opportunities.
• Connect CRM, product marketing, and growth into one cohesive customer experience.
• Navigate project complexity, shifting priorities, and cross-functional collaboration with confidence and curiosity.

What you’ll bring

• 4+ years of experience in CRM, lifecycle marketing, product marketing, growth marketing, referrals/virality, or similar areas–ideally in tech, e-commerce, subscription, or marketplace businesses.
• Degree in marketing, business, statistics, or a STEM-related field.
• Strong analytical and commercial mindset with experience working with performance data, customer journeys, experimentation, and conversion-focused marketing.
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across Product, CRM, Analytics, Creative, and local market teams.
• Confidence leading discussions, presentations, and alignment with senior stakeholders in cross-functional environments.
• Ownership-driven attitude with strong prioritization skills, adaptability, resilience, and the ability to thrive in fast-paced, evolving, and sometimes ambiguous environments.
• Excellent technical skills including strong Excel/spreadsheet-based modeling capabilities

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

The Community You Will Join:

The communications team is responsible for telling the Airbnb story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique experiences led by local hosts, or explaining how travel on our platform benefits local families and communities, we are the voice of Airbnb on a broad range of topics. 

We're a fast-growing and high-energy team with a passion for people, places and great stories. If you'd like to be part of one of the world's greatest communications teams, come tell us your story. 

The Difference You Will Make:

We are hiring a Senior Consumer Communications Manager to tell the Airbnb story in Germany. This role is responsible for delivering large-scale consumer-facing campaigns while ensuring a regular press-office drumbeat of stories and news aimed at driving awareness and consideration of Airbnb across the country.

The successful candidate will collaborate closely with cross-functional partners to ensure Airbnb remains a key player in consumer-facing media. They will also support the company’s reputation by sharing our story with a diverse audience of journalists, influencers, and community members.

We’re seeking a creative communications professional with a proven track record of developing and executing consumer communications initiatives that generate widespread awareness and brand buzz. The ideal candidate has a deep understanding of popular culture, a passion for storytelling, and thrives in an entrepreneurial environment, managing multiple projects and priorities effectively.

The role is based in Germany and reports to the Communications Lead, DACH & CEE. 

A Typical Day:

• Translate global communications priorities into locally nuanced ideas that support Airbnb’s key business objectives in the local market
• Identify proactive press opportunities and drive national/global announcements, in support of consumer and product goals
• Develop campaigns or programs that resonate with Italian audiences to help drive demand for Airbnb, involving key partners, celebrities,  influencers or opinion leaders in Germany
• Handle incoming media inquiries, leveraging tools such as data, industry research, and host & guest stories to support Airbnb's community and brand
• Collaborate with local, regional, and global Communications team members, as well as key cross-functional business stakeholders, to ensure a coordinated and strategic approach to communications initiatives
• Liaise with our host & guest community over media opportunities
• Develop written materials (press releases, blog posts, story pitches, Q&As, briefs, messaging guidelines, presentations etc.)
• Develop and manage relationships with key reporters and celebrities/ influencers across Italy
• Help manage a local agency and ensure key processes are adhered to, including campaign project management, coverage reporting, press office calendar management and the localization of key global press materials

Your Expertise:

• 10+ years of comprehensive communications experience, either in a PR agency or an in-house communications team. Previous experience in high-performing international organizations within entertainment, tech,  or travel sectors is a plus 
• Bachelor’s Degree, german native speaker, fluent in English with excellent writing and verbal communications skills
• Proven-track record of developing and executing creative consumer communications initiatives that generate positive earned media coverage, widespread awareness, and brand buzz
• Strong awareness of pop culture and the ability to craft ideas that drive editorial media coverage and social engagement, tailoring communications efforts to resonate with diverse audiences 
• Ability to create a strong editorial plan that ensure a constant media drumbeat combining global stories and local stories
• Skilled at originating, project managing, and delivering complex, proactive press projects, ranging from research/data-driven stories and campaigns to press events, press trips, and celebrity/influencer engagements
• Adept at collaborating with multi-functional teams in a matrix organization
• Confident in leading meetings with external partners, senior stakeholders and media contacts
• Experience in working with celebrities
• Passionate about Airbnb and the mission of the company
• Proficiency in agency management, including briefing, budget and impact analysis
• Comfortable working in a fast-paced environment and adapting flexibly to change

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The role

HelloFresh is looking for a Senior Technical Project Manager (all genders) to drive process definition, standardization and improvement across the FSQA DC Quality domain in 11 international markets. With a scope that covers processes in DC Inbound and Inbound Checks, Inventory Management, Cold Chain Management, Shelf-Life Management, and Allergen Management, this role will have a huge impact on the future success of HelloFresh and its supply chain.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

PLEASE NOTE: THIS ROLE IS A MATERNITY COVER UNTIL AUGUST/SEPTEMBER 2026

What you’ll do

• You manage, define, and standardize Food Safety and Quality processes across international markets, ensuring strong governance and consistent application
• Furthermore, you work closely with technical and business stakeholders to translate requirements into digital FSQ solutions and scalable processes
• By facilitating workshops, you gather input from key stakeholders and actively drive alignment within the process governance agenda
• Additionally, you test and verify that systems and tools meet defined requirements and comply with Food Safety policies before and during rollout
• You train end users and support the successful rollout of new systems and processes across warehouse operations
• At the same time, you measure process performance and adherence across markets, analyze data, and present clear, actionable recommendations to senior leadership
• Finally, you continuously challenge the status quo by identifying improvement opportunities inside and outside the organization, defining frameworks, metrics, and initiatives that enhance efficiency, resilience, and performance

What you’ll bring

• At least 3 years of experience in process consulting, process management, or technical systems implementation, supported by a degree in Engineering, Mathematics, or a related field; knowledge of Food Safety or warehouse processes is a strong plus
• Proven experience in process modeling (e.g. BPMN 2.0) and working with tools such as MS Visio, Signavio, or similar platforms
• Strong stakeholder management skills with the ability to influence, align, and collaborate effectively across diverse teams and seniority levels
• Excellent analytical, problem-solving, and strategic thinking skills, combined with the ability to manage and prioritize multiple initiatives in a dynamic environment
• Hands-on mindset with strong presentation and communication skills, enabling clear storytelling, facilitation of discussions, and confident delivery to leadership
• Experience or interest in digital tools and data-driven environments, including BI tools (e.g. Tableau, JIRA, ICS), SQL, digital procurement systems, or Six Sigma methodologies
• Proficiency in Microsoft Office and Google Suite, excellent English communication skills, and adaptability to work in fast-paced, international and change-driven organizations

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

The role

As a Senior Design and MEP Manager, you will play a key role in delivering retrofit, refurbishment, and alteration projects across HelloFresh’s international distribution center portfolio. You will support the Property team by combining strong project management capabilities with deep MEP and architectural expertise, ensuring that operational upgrades, capacity expansions, and compliance-driven modifications are delivered safely, efficiently, and with minimal disruption to live operations.

The role is heavily focused on brownfield environments, requiring close coordination with Project Managers, operations, external designers, and contractors to manage design, execution readiness, and technical risk across multiple countries.

What you’ll do

Project & Design Management (Retrofits & Alterations)

• Act as a senior technical and project delivery partner for retrofit, refurbishment, and alteration projects within live international distribution centers.
• Support Project Managers in defining scope, phasing, and execution strategies that minimize operational disruption while meeting performance and compliance requirements.
  Manage and steer the MEP and architectural design process for alterations, upgrades, and extensions, ensuring designs are practical, buildable, and aligned with site constraints.

Technical Coordination & Stakeholder Management

• Serve as the primary technical interface between internal stakeholders (Property, Operations, Quality, Safety) and external consultants and contractors.
• Coordinate design reviews and technical decision-making, ensuring alignment between operational needs, regulatory requirements, and budget constraints.
• Proactively identify technical risks typical to brownfield projects (interfaces, shutdowns, legacy systems) and drive mitigation strategies.

Design Oversight & Consultancy Collaboration

• Lead the review and validation of MEP and architectural designs produced by external consultants, with a strong focus on HVAC, cooling, utilities, and food-industry requirements.
• Ensure design solutions are optimized for cost, constructability, maintainability, and future flexibility.
• Challenge over-engineering and support value engineering without compromising safety, quality, or compliance.

Quality, Cost & Compliance Control

• Support site inspections, design audits, and commissioning activities to ensure works align with approved design intent and HelloFresh standards.
• Work closely with Project Managers and procurement to manage design-to-budget, support tender evaluations, and control cost impacts from design changes.
• Ensure compliance with local building codes, food safety standards, sustainability targets, and internal HelloFresh engineering guidelines across multiple regions.

What you’ll bring

• Bachelor’s degree in Building Services Engineering, Mechanical Engineering, Architecture, or a related discipline.
• Master’s degree or equivalent is a plus.
• Consultancy background: 5–7+ years in MEP or building services design, ideally with exposure to industrial or food production/logistics facilities.
• Contractor / design-build background: 7–10+ years delivering industrial retrofit or refurbishment projects in live environments.
• Proven experience managing alterations, upgrades, and brownfield projects, preferably within distribution centers, food facilities, or similar industrial settings.
• Strong understanding of MEP systems for industrial buildings, particularly HVAC, cooling, utilities, and energy systems relevant to food operations.
• Solid knowledge of building regulations, permitting processes, and construction best practices across international projects.
• Hands-on experience with AutoCAD, Revit, BIM tools, and strong proficiency with Google Workspace and MS Office.
• Structured, self-directed working style with the ability to identify blockers early and escalate with clear recommendations.
• Clear, pragmatic communicator, able to translate complex technical topics for non-technical stakeholders.
• Fluent in English (spoken and written).
• Additional languages (German, French, or Dutch) are a strong advantage.
• Willingness to travel frequently and work across international locations.
• Experience working in design-build or general contracting environments.
• Exposure to sustainability, energy optimization, and operational efficiency upgrades in existing industrial buildings.
• Familiarity with operating within live, high-throughput facilities where downtime and disruption must be tightly controlled.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Location: Remote - Candidates must be located in either Ireland or Germany to be considered for this position. 

About the Role

We’re seeking an experienced Sr. Technical Instructor with a passion for teaching and working with data to join our training team to setup Enterprise customers and partners for success with dbt to empower data developers to create and disseminate organisational knowledge.

What You'll Do

• Deliver live, world-class instruction to train and onboard dbt Cloud customers, partners, and GSIs in small (~10), large groups (up to ~30) and webinar audiences (50 - 200)
• Create an engaging learning environment initially in a remote context (on Zoom!) and likely in person in the future
• Get learners excited about using dbt Cloud to make an impact at their organization
• Clearly teach and demo new concepts and skills for learners
• Facilitate live co-development sessions where learners apply what they have learned
• Adjust instruction on the fly while focusing on learner outcomes
• Provide critical feedback from your classroom experience to improve curriculum changes
• Become a product expert with dbt in the context of the modern data stack (if you aren’t already)
• Jump in on other education projects including curriculum development and improving our workflows

What You'll Need

• You have 4+ years experience teaching with some data analytics experience OR 4+ years of data analytics experience with some teaching
• You have experience writing SQL in an analytics context
• You love teaching and creating those lightbulb moments for learners
• You create learning environments with high levels of engagement
• You are laser focused on learner and customer outcomes while adjusting instruction on the fly - our customers are coming to use our product from varied tooling and skillsets
• You believe teaching is a craft that we can always get better at and actively seek out feedback
• You communicate clearly and concisely with internal and external stakeholders
• You thrive in an environment of cross-collaboration that moves quickly

What Will Make You Stand Out

• You have worked on customer education / training teams and know how training can drive outcomes for customers.
• You have experience using dbt and/or teaching dbt.
• You have experience writing analytics code (i.e. python, R, etc.) in addition to SQL and working with databases
• You have experience designing curricula with a focus on backwards design.

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. 

• The typical starting salary range for this role in Ireland is: €79,000 - €96,000 
• The typical starting salary range for this role in Germany is: €92,000 - €111,000
  

Benefits

• Unlimited vacation, with a culture that encourages time off and guarantees at least 4 weeks’ paid leave in line with Irish law
• Healthcare: Coverage provided through Irish Life Health and DeCare, including medical, dental, and vision for you and your eligible dependents
• Life & Disability Protection: Long-term disability and death-in-service benefits included
• Pension: Employer contributions through our Personal Retirement Savings Program (PRSA)
• Generous paid parental leave for all parents, with additional time for birthing parents
• TaxSaver & Bike to Work Schemes for commuting flexibility and savings
• Paid medical, caregiver, and pregnancy loss leave to support life’s unexpected moments
• Flexible stipends for:
  • Health & wellness
  • Cellphone & internet
  • Home office setup
  • Learning & development

What to expect in the hiring process (all video interviews unless accommodations are needed):

• Interview with a Talent Acquisition Partner
• Interview with Hiring Manager (Technical Instructor Manager)
• After that we’ll ask you to live teach a 15 minute lesson to see your teaching in action
• Team interviews with current instructors and our Head of Training
  
  #LI-LC1

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

As a Customer Success Manager (CSM) on the German Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth. 

This position is available for our Dublin or Berlin offices, or remotely/flex from Ireland or Germany. 

In this role, you will:

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
• Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
• Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot. 
• Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
• Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
• Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
• Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development. 

A personal investment in helping customers succeed.

• Fluency in written and spoken German
• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $8-10M ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required. 
• Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations. 
• Comfortability with navigating change.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention, and renewal strategies.
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
• Experience as a Senior CSM, Senior Account Management or with strategic partnerships. 
• Experience working with VP+ or C-suite decision-makers. 
• Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI

What we are looking for:

We’re looking for an experienced and hands-on HR Manager to lead People operations across Europe and Asia-Pacific. This role flexible to be based in either Hoofddorp, Netherlands or Frankfurt, Germany or Stockholm, Sweden. This role supports employees across the Netherlands, Sweden, the United Kingdom, France, Germany, Malaysia, and other growing regions.

As Airspace continues to expand internationally, this role will play a critical part in scaling our People function and enhancing the employee experience across regions. You’ll serve as a strategic advisor to the Chief of Staff and collaborate closely with our HR Director to ensure global alignment on policies, programs, systems, and best practices.

The ideal candidate is a dynamic HR professional who thrives in a fast-paced, global environment, someone who combines a deep understanding of regional employment laws with a passion for building culture, improving processes, and delivering operational excellence.

Role Description & Key Responsibilities:

• Lead and scale the HR function for Airspace’s Europe and APAC operations, ensuring compliance, efficiency, and a consistent employee experience across all regions.
• Manage and coach the HR Officer in Malaysia, providing mentorship, guidance, and alignment on company-wide initiatives and HR best practices.
• Partner with global HR counterparts to align policies, programs, and systems for a cohesive, one-Airspace approach to People operations.
• Serve as a strategic advisor to the Chief of Staff and senior leaders on organizational design, workforce planning, and HR best practices.
• Partner with Global Payroll Specialist ensuring accuracy, compliance, and operational excellence.
• Oversee global benefits administration, ensuring accuracy, regulatory compliance, and a seamless, efficient experience for employees across all countries.
• Enhance company culture by promoting engagement, recognition, and collaboration across distributed teams.
• Build strong relationships with managers and employees, providing expert guidance on employee relations, performance management, and conflict resolution.
• Develop and refine policies and procedures that improve efficiency, compliance, and the employee experience, ensuring alignment with global standards.
• Partner with Senior Corporate Recruiter and help drive recruiting efforts and liaise with  hiring managers to align on hiring strategies and support local recruitment efforts.
• Drive sustainable HR system management (e.g., Rippling), ensuring data integrity and consistent adoption across all regions.
• Ensure adherence to all local labor laws and regulations, particularly Dutch labor law (knowledge of German and Swedish labor law is a plus).
• Foster a strong cross-regional partnership between Europe, APAC, and U.S. headquarters to share insights, promote consistency, and advance company-wide initiatives.
• Drive change management efforts and act as a culture ambassador, ensuring Airspace remains a safe, compliant, and equitable workplace.

Ideal Background and Skills:

• 5+ years of Human Resources experience within Europe and Asia; experience working for multinational corporations preferred
• BA/BS degree (or equivalent) in Human Resource Management or related field
• High proficiency with HR information systems 
• Experience with Microsoft Office / Google Suite applications and comfort using data to complete analyses, drive recommendations and provide executive-level reporting
• Must be fluent in English and Dutch languages. German language skills are a plus
• Excellent verbal, written, and interpersonal communication skills; comfortable working with senior business partners on a daily basis
• Strong project management experience coupled with self-motivation and ability to effectively prioritize to meet business needs
• Positive attitude and comfortable working in a fast-paced, high-growth environment with people from different geographies and backgrounds

Compensation & Benefits:  

• Salary range: €75,000 - €85,000 or local equivalent
• Strong compensation & holistic benefit package: Competitive salary with opportunities for advancement, and more. Benefits include pension plan, holiday/vacation plan, company fitness plan, etc.
• Freedom & flexibility: Role is hybrid with flexible requirements regarding office attendance and encourages creativity, self-responsibility and self-development in scoping and executing the key responsibilities
• Excellent culture with fantastic colleagues: An international team of highly skilled and for all motivated team members are there to make your day

Location: Bremen, Germany — On-site
Reports to: the Head of PR & Events
Employment type: Full-time
Travel: Up to 30% Germany, Switzerland, international

We're looking for an Event Manager based in Bremen or Hanover to lead a calendar that spans scientific conferences, partner and business summits, town halls, programme launches, press events, student life and campus celebrations, graduations, and executive convenings across the Constructor ecosystem.

About Constructor

Constructor is an international ecosystem spanning education, research, and technology. It includes Constructor University Bremen, Constructor Tech, Constructor Knowledge, and partner entities such as EBAC, working together to advance how knowledge is created, taught, and applied.

Constructor Knowledge sits at the heart of this ecosystem — connecting students, faculty, partners, media, and industry across our entities and programmes.

About the role

We're looking for an Event Manager based in Bremen or Hanover to take ownership of a calendar that spans scientific conferences, partner and business summits, town halls, product and programme launches, press events, student life and campus celebrations, graduations, and executive convenings.

You'll be the operational and creative lead for online, offline, and hybrid events serving students, faculty, staff, prospects, partners, media, and the broader Constructor community. The role reports to the Head of PR & Events and works closely with marketing, academic leadership, and executive teams across multiple countries and time zones.

This is a hands-on role in a fast-moving environment. You should be equally comfortable shaping the concept for a flagship conference, negotiating with a Bremen catering vendor, briefing a Nobel laureate guest speaker, and troubleshooting AV ten minutes before a town hall goes live.

What you'll own

Event strategy and planning. Translate the annual event plan into concrete proposals — formats, agendas, venues, vendors, staffing, budgets, timelines, and success metrics. Build event concepts that fit the audience, whether that's a scientific symposium, a partner roundtable, a student festival, or an all-hands.

End-to-end execution. Run events on the ground in Bremen and travel to support events elsewhere in Germany, Switzerland, and internationally. Manage venue selection, AV and production, signage, catering, accommodation, transport, registration, and on-site staffing.

Speaker and guest experience. Identify, secure, and host speakers, panellists, special guests, and VIPs. Own the full guest journey — from invitation and briefing through hospitality and follow-up.

Vendor and budget management. Build and maintain a network of reliable suppliers production, catering, AV, design, hospitality. Negotiate contracts, manage budgets, and track spend against forecast.

Cross-functional coordination. Partner with marketing and PR on event promotion, content, and media engagement. Work with academic departments on conference and university events, with executives on town halls and partner-facing events, and with student affairs on campus and student-led events.

Measurement and improvement. Define KPIs for each event, track attendance and engagement, gather feedback, and report results. Use what you learn to improve the next one.

Concept development. Bring new ideas — formats, themes, partnerships, production approaches — and turn them into events that stand out.

What we're looking for

• Several years of hands-on event management experience across multiple event types — ideally including both corporate/business events and academic, scientific, or university events.
• Strong project management skills: comfortable running 5+ events in parallel at different stages, with tight deadlines and shifting priorities.
• Solid operational knowledge of event logistics — venue and space planning, AV and production, signage and branding, catering, accommodation, and speaker coordination.
• A confident negotiator with vendors and suppliers, with a track record of delivering high-quality events on budget.
• Excellent people skills — you'll interact daily with senior executives, professors, students, partners, journalists, and external suppliers, and you make all of them feel well looked after.
• Comfortable working in an international, multi-entity environment across time zones with colleagues and partners in Europe, Latin America, and beyond.
• Self-directed and resourceful — we don't hand you a playbook; you build it.
• Fluency in English is required; German is strongly preferred (at least B2), given the Bremen base.
• Willingness to travel internationally up to 30% and to work occasional evenings and weekends around event dates.

Nice to have

• Experience with scientific or academic conferences calls for papers, programme committees, and abstract management.
• Experience producing executive-level events, board meetings, partner summits, and press conferences.
• Familiarity with event tech stack registration platforms, hybrid streaming, and CRM integration.
• Experience in pitching and placing event-related content with media outlets.

What we offer

• A competitive package with performance-linked components.
• A central role in a growing international ecosystem connecting education, research, and technology.
• Direct exposure to senior leadership, world-class academics, and international partners.
• A genuinely varied portfolio — no two events look alike.

WongDoody creates human experiences at 22 studios across 4 continents. We believe the future can be molded. And by shaping human experiences through creativity and tech, we work to build a future we believe in. 

For us, this starts with our own culture. We strive to create an inclusive environment where every human can bring their whole self to work. Our clients are brands we believe in, from global big players to local heroes to startups we love. With each of our partners, we embark on a journey of co-creation, pushing the boundaries of what's possible and exploring the space where creativity and tech meet. 

Our team of fun, welcoming, values-driven and collaborative problem solvers has one focus at the heart of everything we do: human experience. Human experiences are the touchpoints where brands connect with customers. And we transform businesses by creating engaging, inspiring moments using strategy, creativity, data and technology—all backed by the global technological power of Infosys.

Experience & Tech

We are a cross-unit and cross-location tech and experience team. With more than 50 developers, UX designers and consultants working directly with other WongDoody teams, we are team players and specialists—both in frontend and backend. As part of Infosys, we belong to a leading global technology company with access to solutions and extensive know-how in the fields of commerce, marketing automation and AI, among others. 

Our local benefits

• Flexible working hours and 100% overtime compensation
• Work where it works for you. At home or in the office, or any mix you like 
• Working for strong brands and clients we believe in 
• 30 days' vacation per year 
• Company Benefits
• Urban Sports Club 
• Nice people in welcoming teams 

What you can expect

We are looking for you to lead our team in Germany as Director of Technical Project Management and Project Delivery, working on exciting international projects within interdisciplinary teams.

You will be responsible for planning and managing the Technical Project Management Team (approx. 5–10 people) and its activities, as well as for the professional and personal development of team members.

Your tasks and responsibilities will also include:

• Implementing strategies to improve team and delivery performance, and providing regular reports.
• Assisting with the recruitment of new team members and relevant partners.
• Strategic and operational management of complex development and AI projects, including independent management of pitches, presentations and workshops
• Analyzing new project enquiries and deriving recommendations for action — with a focus on feasibility, staffing, efficiency and potential.
• Leading interdisciplinary project teams (including backend, frontend and full-stack developers, AI engineers, and UI/UX designers) within the WongDoody Group and Infosys service lines — both nationally and internationally.
• Supporting the development of AI-driven solutions in close collaboration with experts.
• Contributing to the strategic development of the business unit in collaboration with management.

What we'd love to see

• You have at least 5 years’ professional experience as a Technical Project Manager or Delivery Manager in an agency or services environment.
• Experience in team leadership and development.
• Strong experience in client relations and consulting, as well as scaling digital processes.
• Excellent skills in coordinating complex digital, AI and development projects, including leading interdisciplinary teams.
• Familiarity with common PM tools (Jira, Confluence, Salesforce, etc.).
• Curiosity about new technologies, workflows, and digital trends.
• Advantage: experience with CGI, real-time workflows and MarTech solutions.
• You work independently and are characterized by a positive, solution-oriented and hands-on mindset.
• Fluent German and good English skills are essential.

You’ll shape how complex digital and AI projects are delivered at scale — building high-performing teams, creating efficient delivery structures, and turning ambitious ideas into reliable, high-quality outcomes for clients.

We care about your personality and professional skills. We don't care about your gender, age, nationality or appearance and are open to working with everyone.

Please note: This is a job ad by WongDoody GmbH based in Germany. Through our website or other sources, you may find job ads published by one of our WongDoody sister companies around the globe with whom we act jointly under the band “WongDoody”. For each job offer, only the entity is responsible, which has published the ad. Contact persons, required information and applicable terms may differ. You can inform yourself how WongDoody GmbH is processing your personal data provided in the application process here.

If you have any questions about the application process, feel free to contact our People & Culture Team directly under job@odt.net

Join us as a Configuration and Integration Manager (all genders) in our System Mobility team and help shape the future of autonomous mobility!

The Configuration and Integration Manager is responsible for defining, managing, and consolidating the software integration landscape as well as system and software configurations within the overall L4 project.
The role ensures that all involved ECUs, high-performance computing platforms, software releases, sensors, AI/perception components, variants, interfaces, and integration states remain consistent, traceable, and release-ready throughout the development lifecycle.

What you will do

• Define and maintain the L4 software integration landscape across all relevant ECUs and HPC platforms
• Create and manage project configurations, variants, and software release baselines
• Coordinate with development, AI/perception teams, architecture, integration, testing, and suppliers
• Ensure consistency between requirements, software versions, sensor setups, and vehicle configurations
• Manage change control processes and configuration approvals
• Support integration, simulation, and validation activities
• Analyze and track configuration deviations and integration conflicts
• Prepare project status reports and maturity assessments
• Support SOP and release management activities
• Collaborate within international and cross-functional project teams

What will help you to fulfill your role 

Professional Experience

• Extensive professional experience in the automotive or autonomous driving industry
• Several years of experience in highly automated or autonomous driving projects
• Proven experience managing complex software and system integration environments
• Experience working in OEM or Tier-1 supplier projects
• Strong background in automotive series development processes and safety-critical systems

Strategy & Continuous Improvement

• Shape the technical project management framework for next-generation vehicles.
• Introduce scalable processes, methods, and tools.
• Drive lessons learned and organizational maturity.

Required Technical Skills

• Configuration Management in Automotive / Autonomous Driving Proven experience in software, system, and variant configuration management within complex E/E architectures
• Robotaxi / Autonomous Driving (L4) Expertise Strong understanding of sensor systems (LiDAR, radar, camera), perception, localization, and planning systems
• Tools & Processes Hands-on experience with tools such as Polarion, DOORS, Jira, Git/GitLab, CI/CD pipelines, Vector tools, or comparable environments
• Release & Change Management Experience with release processes, baseline management, and change control procedures
• E/E Architecture & Interface Understanding Knowledge of vehicle networks, middleware, HPC architectures, and software/sensor dependencies

We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you!

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.

This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.

What You'll Do:

• Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
• Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.).
• Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Work closely with your Account Executive counterpart to develop a joint success plan for your customers.
• Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn.
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
• Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.
• Work closely with Product and Engineering on identification/tracking of enhancement requests.
• Handle escalations and work across teams to resolve issues.
• Improve upon our existing approaches to customer engagement and account management leveraging our CS platform.

What We're Looking For:

• 5+ years of experience in Enterprise Customer Success Management.
• Experience working within the Travel industry is a must.
• Excellent project management and organizational skills in a high pressure environment, working with high value customers.
• Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
• Attention to detail is a must.
• High energy, go-getter with fresh ideas who takes the initiative to get things done.
• Fluent in German and English. 
• Bachelor’s degree preferred or similar working experience.

Simtra BioPharma Solutions (Simtra) ist ein erstklassiges Auftragsentwicklungs- & Herstellungsunternehmen, welches seit über 65 Jahren in Zusammenarbeit mit mehr als 60 internationalen Kunden weltweit sterile, injizierbare Arzneimittel auf den Markt bringt. Unser Hauptaugenmerk liegt hierbei auf der Herstellung von Krebstherapeutika. Mit der Unterstützung von über 2.000 Mitarbeitenden an unseren zwei Standorten in Bloomington, Indiana, USA und Halle/Westfalen, Deutschland, können wir unseren Kunden ein breites Portfolio von Verabreichungssystemen anbieten, darunter vorgefüllte Spritzen, flüssige/lyophilisierte Fläschchen, Verdünnungsmittel für die Rekonstitution, mit Pulver gefüllte Fläschchen und sterile Kristallisation. Neben der GMP-Herstellung bieten wir auch weitere Dienstleistungen an, darunter Unterstützung bei der Formulierung und Entwicklung, Gefriertrocknungsoptimierung, globale regulatorische Unterstützung sowie Sekundärverpackung.

Simtra wird aus vielseitigen Teams in verschiedenen Bereichen gebildet! Werden Sie ein Teil des Teams und unterstützen Sie zukünftig dabei Patienten weltweit lebensverändernde Medikamente zur Verfügung zu stellen.

Das bieten wir Ihnen: 

• Eine attraktive Vergütung und 30 Tage Urlaub
• Hauseigene moderne Kantine mit attraktiver Be­zu­schus­sung
• Job-Rad Leasing
• Corporate Benefits: Exklusive Rabatte für Mitarbeitende bei zahlreichen bekannten Marken
• Gute Verkehrsanbindung und kostenlose Mitarbeitendenparkplätze 
• Kostenlose Betriebssportarten z.B. Badminton, Fußball und Fitnesskurse

Engagierten und begabten Menschen bieten wir interessante Chancen. Geschlecht, Alter, Hautfarbe, Herkunft, sexuelle Orientierung und Beeinträchtigungen spielen dabei keine Rolle - im Gegenteil: Wir fördern Vielfalt und glauben, dass Diversität eine Bereicherung darstellt.

Wir freuen uns über die Zusendung der Unterlagen zu Ihrem bisherigen beruflichen Werdegang direkt über unser Online-System.

Bei Rückfragen wenden Sie sich gerne an Selin Sencan (ssencan@simtra.com).

Um mehr über die Datenschutzrichtlinie von Simtra zu erfahren, lesen Sie bitte die globale Datenschutzrichtlinie der Simtra Recruitment Platform: » Recruiting Privacy Notice (DE)